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1
Wang, Hua. "Access management in electronic commerce system." University of Southern Queensland, Faculty of Sciences, 2004. http://eprints.usq.edu.au/archive/00001522/.
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The definition of Electronic commerce is the use of electronic transmission mediums to engage in the exchange, including buying and selling, of products and services requiring transportation, either physically or digitally, from location to location. Electronic commerce systems, including mobile e-commerce, are widely used since 1990. The number of world-wide Internet users tripled between 1993 and 1995 to 60 million, and by 2000 there were 250 million users. More than one hundred countries have Internet access. Electronic commerce, especial mobile e-commerce systems, allows their users to access a large set of traditional (for example, voice communications) and contemporary (for example, e-shop) services without being tethered to one particular physical location. With the increasing use of electronic service systems for security sensitive application (for example, e-shop) that can be expected in the future, the provision of secure services becomes more important. The dynamic mobile environment is incompatible with static security services. Electronic service access across multiple service domains, and the traditional access mechanisms rely on cross-domain authentication using roaming agreements starting home location. Cross-domain authentication involves many complicated authentication activities when the roam path is long. This limits future electronic commerce applications. Normally, there are three participants in an electronic service. These are users, service providers, and services. Some services bind users and service providers as well as services such as flight services; other services do not bind any participants, for instance by using cash in shopping services, everyone can use cash to buy anything in shops. Hence, depending on which parts are bound, there are different kinds of electronic services. However, there is no scheme to provide a solution for all kinds of electronic services. Users have to change service systems if they want to apply different kind of electronic services on the Internet. From the consumer's point of view, users often prefer to have a total solution for all kinds of service problems, some degree of anonymity with no unnecessary cross authentications and a clear statement of account when shopping over the Internet. There are some suggested solutions for electronic service systems, but the solutions are neither total solution for all kinds of services nor have some degree of anonymity with a clear statement of account. In our work, we build a bridge between existing technologies and electronic service theory such as e-payment, security and so on. We aim to provide a foundation for the improvement of technology to aid electronic service application. As validation, several technologies for electronic service system design have been enhanced and improved in this project. To fix the problems mentioned above, we extend our idea to a ticket based access service system. The user in the above electronic service system has to pay when s/he obtains service. S/He can pay by traditional cash (physical cash), check, credit or electronic cash. The best way to pay money for goods or services on the Internet is using electronic cash. Consumers, when shopping over the Internet, often prefer to have a high level of anonymity with important things and a low level with general one. The ideal system needs to provide some degree of anonymity for consumers so that they cannot be traced by banks. There are a number of proposals for electronic cash systems. All of them are either too large to manage or lack flexibility in providing anonymity. Therefore, they are not suitable solutions for electronic payment in the future. We propose a secure, scalable anonymity and practical payment protocol for Internet purchases. The protocol uses electronic cash for payment transactions. In this new protocol, from the viewpoint of banks, consumers can improve anonymity if they are worried about disclosure of their identities. An agent, namely anonymity provider agent provides a higher anonymous certificate and improves the security of the consumers. The agent will certify re-encrypted data after verifying the validity of the content from consumers, but with no private information of the consumers required. With this new method, each consumer can get the required anonymity level. Electronic service systems involve various subsystems such as service systems, payment systems, and management systems. Users and service providers are widely distributed and use heterogeneous catalog systems. They are rapidly increasing in dynamic environments. The management of these service systems will be very complex. Whether systems are successful or not depends on the quality of their management. To simplify the management of e-commerce systems \cite{Sandhu97}, we discuss role based access control management. We define roles and permissions in the subsystems. For example, there are roles TELLER, AUDITOR, MANAGER and permissions teller (account operation), audit operation, managerial decision in a bank system. Permissions are assigned to roles such as permission teller is assigned to role TELLER. People (users) employed in the bank are granted roles to perform associated duties. However, there are conflicts between various roles as well as between various permissions. These conflicts may cause serious security problems with the bank system. For instance, if permissions teller and audit operation are assigned to a role, then a person with this role will have too much privilege to break the security of the bank system. Therefore, the organizing of relationships between users and roles, roles and permissions currently requires further development. Role based access control (RBAC) has been widely used in database management and operating systems. In 1993, the National Institute of Standards and Technology (NIST) developed prototype implementations, sponsored external research, and published formal RBAC models. Since then, many RBAC practical applications have been implemented, because RBAC has many advantages such as reducing administration cost and complexity. However, there are some problems which may arise in RBAC management. One is related to authorization granting process. For example, when a role is granted to a user, this role may conflict with other roles of the user or together with this role; the user may have or derive a high level of authority. Another is related to authorization revocation. For instance, when a role is revoked from a user, the user may still have the role. To solve these problems, we present an authorization granting algorithm, and weak revocation and strong revocation algorithms that are based on relational algebra. The algorithms check conflicts and therefore help allocate the roles and permissions without compromising the security in RBAC. We describe the applications of the new algorithms with an anonymity scalable payment scheme. In summary, this thesis has made the following major contributions in electronic service systems: 1. A ticket based global solution for electronic commerce systems; A ticket based solution is designed for different kinds of e-services. Tickets provide a flexible mechanism and users can check charges at anytime. 2. Untraceable electronic cash system; An untraceable e-cash system is developed, in which the bank involvement in the payment transaction between a user and a receiver is eliminated. Users remain anonymous, unless she/he spends a coin more than once. 3. A self-scalable anonymity electronic payment system; In this payment system, from the viewpoint of banks, consumers can improve anonymity if they are worried about disclosure of their identities. Each consumer can get the required anonymity level. 4. Using RBAC to manage electronic payment system; The basic structure of RBAC is reviewed. The challenge problems in the management of RBAC with electronic payment systems are analysed and how to use RBAC to manage electronic payment system is proposed. 5. The investigation of recovery algorithms for conflicting problems in user-role assignments and permission-role assignments. Formal authorization allocation algorithms for role-based access control have developed. The formal approaches are based on relational structure, and relational algebra and are used to check conflicting problems between roles and between permissions.
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Von, Meyer zu Knonow Andreas 1962, and Mann A. 1971 Shoffner. "From e-commerce to m-commerce : a new competitive environment for wireless vendors." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9230.
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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.Also available online at the MIT Theses Online homepage
Includes bibliographical references (leaves 111-113).
The Internet has created a revolution in business. It is allowing companies to connect like they have never been able to previously. Traditional companies are having to radically transform themselves as new business models become possible. These same companies are falling over themselves to cash in on the stratospheric corporate valuations brought on by the new economy, and at the same time are in a desperate battle with the same new economy companies to keep their customers, margins, and market share. However, the first shots of another revolution are being fired. Within five years, these same companies will be repeating their acts of desperation as the Web goes wireless. Today, mobile phones have become ubiquitous tools for many businesses allowing employees, customers, and suppliers to stay better connected. However, wireless voice is only the beginning. As wireless data transmission becomes possible, the Internet turns mobile, and entirely new disruptions in the business world will be created. Where the Internet changed how business was conducted, the wireless Web will change where business is conducted, and just as the Internet has become strategically important to almost every company today, so will the wireless Web be just as important to companies tomorrow. Complicating the matter, the mobile telecommunications industry is in a dramatic state of flux. Not only are handset manufacturers seeing exponential growth in mobile voice communications, but are also now beginning to grapple with the issues of data delivery over mobile devices. These next generation mobile devices will not only have to deliver voice services, but will also have to deliver data services such as email, e-commerce, and other Internet applications. This paper will address the strategic issues being faced by three mobile device manufacturers: Ericsson, Nokia, and Siemens. Furthermore, we will examine the effects the convergence of handheld and wireless devices, the multitude of standards, and the consolidation of industry players will have on an already competitive and complicated industry.
by Andreas von Meyer zu Knonow and Mann A. Shoffner.
S.M.M.O.T.
3
Santos, Cañamar Eugenio 1960. "Hylsamex and the E-commerce." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9206.
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Also available online at the DSpace at MIT website.Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.
Includes bibliographical references (leaf 55).
E-commerce is changing the way companies operate. Its growth is impressive and the future of this technology will play a key role in the business world. The steel industry is no exception to this scenario. It will be highly impacted by the Internet; even now, several Websites have been developed that bring buyers and sellers together. Companies must be prepared to face the challenges that this technology will bring with it. Hylsamex, like other leaders in the steel industry, should be aware of these changes and be ready to take advantage of them. This thesis analyzes the industry and Hylsamex through the use of different frameworks. The analysis shows that the competitive position of many companies will be impacted by e-commerce and most areas of any company should adapt their processes to make full use of this technology. Companies that do not move quickly into the Internet will have hard time surviving. The Internet waits for no one. The big decisions for companies today are how and when they should go into e-commerce. These decisions will be driven by a company's objectives and its current strengths and weaknesses.
by Eugenio Santos Cañamar.
M.B.A.
4
Rurick, Peter G. "Building trust in e-commerce." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/9766.
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Bibliography : leaves B1-B8.This study primarily investigates the processes and capabilities which are important for building and developing trust in e-Commerce. The main area of focus of this study is on the factors and enablers which can be applied by online retailers to build trust and communicate trustworthiness to online consumers. Throughout the study these factors and enablers are commonly referred to as the 'building blocks of trust in e-Commerce'. It is argued that without trust, e-Commerce cannot reach its full potential and that the building blocks of trust in e-Commerce can be applied to build and develop trust in e-Commerce. This study further investigates consumer perceptions of e-Commerce, and the deterrents to online shopping. Special emphasis was placed on important e-Commerce issues, central to building and developing trust in e-Commerce, such as privacy, security and fulfilment. As part of the recommendations, a conceptual model for building trust In e-Commerce is presented, which maps out the online trust building process with the general building blocks of trust in e-Commerce at its core.
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Cheang, Sek Lam. "Electronic commerce and security : risk identification and management." Thesis, University of Macau, 2001. http://umaclib3.umac.mo/record=b1636215.
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Meng, Liuchun. "Risk Management in M-Commerce projects : A Case Study of M-Commerce project in Trollhättan." Thesis, Högskolan Väst, Avd för informatik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4356.
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Due to its inherent characteristics such as ubiquity, personalization, flexibility, and dissemination, mobile commerce promises business unprecedented market potential, greater productivity and higher profitability. With this in mind, it is perhaps not surprising that mobile commerce is growing much faster than its fixed counterpart. Unlike e-commerce, m-commerce is personalized and there is a need for a novel approach to evaluating risk management in m-commerce projects. Result in the increase of risks management in m-commerce. Besides the business core activities, the increased use of derivative products by both financial and non-financial institutions and recent events or scandals continue to demonstrate the need for enhanced standards and processes of control over risk. In this thesis, I attempt to introduce a new method for performing risk analysis studies by effectively utilizing the existing risk management process framework with adoptions of analysis approach in m-commerce projects. It will provide a sequencing of the core part of the risk management process into sub-processes for identify context, identify risks, analyse risks, evaluate risks and treat risks in different respects of m-commerce. Moreover, it seems that the integration of risk management process and some analysis method indeed provided very useful new insights. To be able to fulfil the purpose of study, qualitative research method was considered, using an inductive approach of a single case study of m-commerce project in Trollhättan with m-commerce related research literature and scenario for development of restaurant in university west as source of data. Based on the analysis, a number of observations were put forward in the conclusion. To begin with the strategy in relation to management structure will be considered. In addition, the role of information technology security is considered in risk management. Meanwhile, the good governance and risk management according to m-commerce application in risk management system and corporate governance are included in the discussion. In attempt of risk management in the m-commerce projects, this thesis examines the issues in one case of m-commerce project in Trollhättan not only information secure issues and some technical viewpoints in m-commerce project but also from the project management's perspective. The contribution of the thesis will be introducing a new framework/module for performing a risk analysis studies in m-commerce projects domain and a proposal for risk management in the m-commerce projects case of Trollhättan.
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Thobani, Shaheen. "Improving e-Commerce sales using machine learning." Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/118511.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, 2018.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 68-70).
Trends show promising growth of the online e-Commerce industry. While the e-Commerce companies are aggressively moving towards digital sales and marketing, the customers are being bombarded with frequent and often irrelevant marketing communication from myriad sources. The thesis proposes understanding the digital purchase journeys of the customers from the lenses of both sellers and customers to make online sales and marketing efforts relevant and intelligent. The thesis applies the improved customer journey framework to identify the needs of the customers and goals of the seller at various stages of customer purchase journey. It discusses the need to take an integrated view of the purchase journey to improve the customer experience at the journey level. It illustrates with an example how to design end-to-end journeys - a starting point for consciously shaping the purchase journeys. Larger companies are using Machine Learning to improve marketing technologies and processes to create a competitive advantage and capture market share through digital presence. The thesis aims to understand and illustrate the applications of Machine Learning to digital sales and marketing ecosystem for the e- Commerce industry. It first understands the e-Commerce touchpoints using which customers interact with the brands and delves deeper into the underlying technologies powering these touchpoints. Then it illustrates and analyzes the application of Machine Learning to the e-Commerce website which includes search, recommendation system, and Product Detail Page with an aim to improve conversion, and to the advertising ecosystem which includes Data Management Platform and Demand Side Platform in order to enable prospecting and customer targeting. The thesis also illustrates and proposes the use of a framework called 'Machine Learning Canvas' to systematically apply Machine Learning to any system while keeping value proposition for the business in the center.
by Shaheen Thobani.
S.M. in Engineering and Management
8
Goncalves, António. "Does risk management influence performance of E-commerce SME’s?" Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-359889.
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Global Savings Group - Rocket Internet SE venture currency risk management exposure. This thesis covers the theory around currency risk management, putting it into practice with the real case of GSG currency risk exposure. In the end I aim to verify if currency risk affects the performance of SMEs, and if such type of companies (in this case the GSG) are aware of such exposure and if they adopt any strategies in order to reduce such exposure.
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Morakabati, Reza. "Local delivery service opportunities in e-commerce." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9153.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.Includes bibliographical references.
This is a study of the local package delivery industry. This thesis shall consider only businesses that are engaged in delivery of goods and services that have been purchased online. Such companies may or may not be engaged in other business activities aside from delivery. Local refers to deliveries that are made between origin (pickup from warehouses or stores) and destination (drop-oft) points that are within the same metropolitan area. The overall objectives of this thesis are to show: ) -- There are significant pressures in this industry forcing a vertical disintegration, the process by which companies transform themselves from being an end-to-end retailer to serving only specific part(s) of the value chain. The early entrants in the market began as online grocery and replenishment retailers. Today, the focus is shifting towards becoming a delivery infrastructure for businesses and consumers. ) -- There will be significant business opportunities in serving the local delivery businesses resulting from the forced disintegration of the industry. One class of opportunities is to address the basic needs of local delivery companies such as providing the technology components for running fleet operations. Another class is the result of the fragmentation of the industry and the inclination of businesses to simplify choices for customers. New businesses will be formed through creative set of partnerships that counteract the impact of disintegration. ) -- For individual companies to succeed and grab investor attention, they will have to revolutionize rather than simply evolve their part of the value chain. Only innovative approaches to solving needs can have sustainable competitive advantage. We begin by discussing the value chain for the local delivery businesses and the structure of this industry. Then, we shall proceed to analyzing various business drivers that are pushing the industry towards a vertical disintegration and a focus on service. Afterwards, we will talk about what vertical disintegration means to existing companies and future entrants and the outlook for the industry. We will end this thesis by discussing various forms of business opportunities that exist for companies that want to serve local delivery industry.
by Reza Morakabati.
M.B.A.
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Schubert, Petra Schmid Beat. "Virtuelle Transaktionsgemeinschaften im Electronic Commerce : Management, Marketing und soziale Umwelt /." Lohmar-Köln : J. Eul, 1999. http://aleph.unisg.ch/hsgscan/hm00002676.pdf.
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Zhao, Jianbin, and 趙建賓. "A portalet-based DIY approach to collaborative product commerce." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B27769793.
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Hjort, Klas. "Returns Avoidance and Gatekeeping to Enhance E-commerce Performance." Licentiate thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-3574.
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The mail order business was once a traditional method of selling and distributing clothes, and other commodities, to customers. Now, the e-commerce trend, with more sophisticated techniques of marketing, selling, and distributing goods, has not only challenged the traditional mail order system, it seems also that the traditional retail chain and even fashion chains are being challenged. This change not only affects how sellers compete (be they long-distance or not), it has probably affected us as consumers - our requirements and how we purchase. This work contributes to this development through extensive empirical investigations into how and why customers return what they have previously ordered. The primary conclusions are that consumer requirements tend to vary, and therefore the standard solution of delivering goods to a vast variety of consumers without engaging in discussion about the individual customer service requirements (et cetera) is most probably the central cause behind the increasing return trends seen in the business. The purpose of this thesis is to identify and to characterise important factors causing returns. Further, to assist the development of Returns Management research, the intention is to develop a theoretical model of a Supply/Demand Chain returns system that incorporates an application of avoidance and gatekeeping in a distance sale context with the aim to improve overall systems performance. The research design used in the thesis was a case study performed at one of the largest mail order organisation in Sweden, with a long tradition in the business. The main data used in the thesis has been collected from interviews, a questionnaire, and secondary data exported from the case organisation. Sales and returns data covering approximately one year of sales and returns in the Swedish market was quantitatively analysed, and the results were regularly discussed and presented to key informants at the case organisation to substantiate authenticity and trustworthiness. The overall conclusion is that the distance-sales trade is affected by the trends that are seen in other areas, namely increased competition - not only from within the distance trade but also from the traditional retail trade. This is probably due to the ease of shopping via e-commerce, and the vast supply of products that even exceeds that of the retail chains. This attracts new customer groups with new demands and requirements. This, in many ways, is an archetypal difference between today’s e-commerce business and yesterday’s mail order business, and could explain why customers from the different channels behave and return differently. The use of the Internet affects how we purchase, and therefore the result of the purchase. It is quite likely that we are far more spontaneous when purchasing over the Internet in comparison with telephone and mail orders. Key words: Returns management, customer service, demand chain management, e-commerce, avoidance, gatekeeping
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Lo, Chi-lik Eric, and 盧至力. "Bridging data integration technology and e-commerce." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B29360705.
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Šimčík, Vlastimil. "Model Incident managementu v dialogovém rozhraní e-commerce." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2011. http://www.nusl.cz/ntk/nusl-223118.
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This essay deal with implementation of the Incident management as one of the possible means to minimize risks and losses arising from failures in the organization’s infrastructure and inaccessibility of their "business-critical" applications. It focuses primarily on the organization focused on electronic commerce.
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Maeresera, Sulaiman Godspower. "Scope creep management challenges in an outsourced e-commerce project management company in Cape Town." Thesis, Cape Peninsula University of Technology, 2019. http://hdl.handle.net/20.500.11838/3015.
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Thesis (MTech (Project Management))--Cape Peninsula University of Technology, 2019Scope creep is a common cause of project failures. This results in wastage of money, decreased satisfaction and causes the project value not to be met. Most projects seem to suffer scope creep and stakeholders, and project teams are continuously frustrated by it. Why are the effective means of managing scope seemingly escaping us? There is a lot of literature on the most effective methods of curbing scope creep. Various methodologies and project management software has been developed to deal with the issue of scope creep. However it is still regarded as one of the main challenges facing various projects. One of the active outsourced e-commerce project management companies in Cape Town, South Africa, observed that scope creep was affecting almost every project. Even well-executed e-commerce projects that meet time and budget constraints often fail to meet the expectations of the clients. In most cases the root cause can be traced back to scope issues. It has been observed that almost all e-commerce projects have to deal with scope creep. Project managers, customers and developers do not shoulder all the blame. This research study explores the challenges of managing scope creep. It aims to unveil the extent to which scope creep affects projects, and the underlying challenges of managing scope creep. More and more projects are failing regardless of the documentation, and training programmes on scope management. Perceptions of all the stakeholders are highlighted. The study also seeks to assist project managers on how to avoid scope creep. It has been proven that attempting to avoid it does not eliminate the problem. Therefore, this research study aims to bring about a practical solution to scope creep in e-commerce projects. This research study adopted both a qualitative research approach. Stemming from the findings of this study, recommendations such as employing well trained project managers, who are also trained developers, to assist in scoping the complex projects were made. Clients should also be participants in the scope management initiatives and should be consulted throughout the project. This research study was also done with the intention of assisting Project Management students’ training by contributing to the Project Management body of knowledge. This would help trainers and educators understand the real challenges in the field, and prepare them to provide solutions for future practice.
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Risch, Daniel. "Nutzung von Kundenprofilen im E-Commerce : dargestellt am Beispiel des B2C-E-Commerce in der Schweiz /." Lohmar ; Köln : Eul, 2008. http://d-nb.info/988652838/04.
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Wang, Wenli. "Control and assurance services for electronic commerce /." Full text (PDF) from UMI/Dissertation Abstracts International, 2000. http://wwwlib.umi.com/cr/utexas/fullcit?p9992934.
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Burroughs, Richard E. "The adoption of retail electronic commerce: an empirical investigation." FIU Digital Commons, 1999. http://digitalcommons.fiu.edu/etd/1867.
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The purpose of this study was to empirically investigate the adoption of retail electronic commerce (REC). REC is a business transaction which takes place over the Internet between a casual consumer and a firm. The consumer has no long-term relationship with the firm, orders a good or service, and pays with a credit card. To date, most REC applications have not been profitable. To build profitable REC applications a better understanding of the system's users is required.
The research model hypothesizes that the level of REC buying is dependent upon the Buying Characteristics of Internet Use and Search Experience plus the Channel Characteristics of Beliefs About Internet Vendors and Beliefs About Internet Security. The effect of these factors is modified by Time. Additional research questions ask about the different types of REC buyers, the differences between these groups, and how these groups evolved over time.
To answer these research questions I analyzed publically available data collected over a three-year period by the Georgia Institute of Technology Graphics and Visualization Unit over the Internet. Findings indicate the model best predicts Number of Purchases in a future period, and that Buyer Characteristics are most important to this determination. Further, this model is evolving over Time making Buyer Characteristics predict Number of Purchases better in more recent survey administrations. Buyers clustered into five groups based on level of buying and move through various levels and buy increasing Number of Purchases over time.
This is the first large scale research project to investigate the evolution of REC. This implications are significant. Practitioners with casual consumer customers need to deploy a finely tuned REC strategy, understand their buyers, capitalize on the company reputation on the Internet, install an Internet-compatible infrastructure, and web-enable order-entry/inventory/fulfillment/ shipping applications. Researchers might wish to expand on the Buyer Characteristics of the model and/or explore alternative dependent variables. Further, alternative theories such as Population Ecology or Transaction Cost Economics might further illuminate this new I.S. research domain.
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Ryan, Kimberly J. 1971. "Success measures of accelerated learning agents for e-commerce." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/80616.
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Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 1999."September 1999."
Includes bibliographical references (leaves 30-31).
by Kimberly J. Ryan.
S.M.
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Williams, Jon. "Exploring Crisis Management in U.S. Small Businesses." Thesis, Northcentral University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10109613.
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As a critical infrastructure, the US electricity grid supplies electricity to 340 million people within eight separate regions. The power infrastructure is vulnerable to many types of disasters capable of severing supplies of electricity. The impact on the employees and communities when small- and medium-size enterprises are shut down due to disasters can be severe. The purpose of the quantitative comparative study was to explore small- and medium-size enterprises crisis management strategies in the case of power infrastructure vulnerabilities. Perceptions of small business leaders were probed about crisis management planning relevant to three secondary factors: prior experience of crises, threat perceptions, and planning self-efficacy. Participants completed an adapted questionnaire instrument based on a five-point Likert scale for six sub-factors including resilience through planning, financial impact, operational crisis management, the perfect storm, the aftermath of survival, and atrophy. The instrument also measured three additional factors to include, prior experience of crises, threat perceptions, and planning self-efficacy, across seven types of crises. The results of this study indicated that of the 276 respondents, 104 had no crisis plans, but 172 did have crisis plans. Of those who had implemented crisis plans, 19% had specific provisions to address power outages or attacks on the electrical grid. Of the respondents who had not planned for power outages nor experienced significant losses of power, a statistically significant number acknowledged an external threat to their business. The majority of respondents indicated that long-term planning was related to resilience; however, the migration of crisis understanding into the planning process or implementation was not implemented. This heightened awareness of potential crises without the corresponding development and implementation of mitigation crisis plans requires additional research to understand drivers effecting the decision making process with crisis managers.
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Banerjee, Saikat M. Eng Massachusetts Institute of Technology. "E-commerce based closed-loop supply chain for plastic recycling." Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/127105.
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Thesis: M. Eng. in Supply Chain Management, Massachusetts Institute of Technology, Supply Chain Management Program, May, 2020Cataloged from the official PDF of thesis.
Includes bibliographical references (pages 73-77).
The world is facing a grave plastic waste problem. It is not new that we hear about oceanic death and morbid landfills. Only 8% of all the plastic produced is recycled in the US. This grotesque situation has been worsened by the Chinese ban of plastic waste imports from the developed western nations as of 2018. In this research we assess the feasibility of a novel approach to using existing e-commerce reverse logistics channels to take back post-consumer plastic. We use product sales data to estimate the post-consumer plastic volume. We then, design a mixed integer linear programming (MILP) based optimization model to assess different take-back routes and calculate various operational costs. In addition to the optimization model we determine the feasibility of this process by considering cost offsets such as price of virgin plastics. After that, we conduct a scenario-based sensitivity analysis to understand systemic cost and overall profit. We used the results of these analyses to formulate the strategic recommendations for companies interested in promoting or implementing e-commerce-based recycling programs. Finally, we assess the greenhouse gas emissions and corresponding externality costs through this process and perform a qualitative assessment of the stakeholder networks vital to making such a system operational. In conclusion, our results suggest that in certain scenarios it is economically feasible to facilitate a take-back process for post-consumer plastic using existing e-commerce-based reverse logistics channels while maintaining minimal additional emissions in the process.
by Saikat Banerjee.
M. Eng. in Supply Chain Management
M.Eng.inSupplyChainManagement Massachusetts Institute of Technology, Supply Chain Management Program
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Thévenard-Puthod, Catherine. "Le management stratégique des marques obtenues par croissance externe." Grenoble 2, 1997. http://www.theses.fr/1997GRE21042.
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Les marques connaissent des sorts differents une fois que l'entreprise qui les detient est achetee : certaines disparaissent alors que d'autres sont conservees par l'acquereur. Partant de ce constat, la recherche s'interroge sur les raisons qui sont a l'origine des decisions de suppression des marques acquises. En particulier, elle tente de faire le lien entre les difficultes soulevees par l'integration post- acquisition et la disparition de ces marques, en s'appuyant sur la theorie fondee sur les ressources. L'etude de treize cas permet de mettre a jour l'existence d'un processus de management des marques acquises, compose de deux phases ayant chacune leurs variables explicatives. Ce processus indique que, la plupart du temps, les acquereurs souhaitent conserver les marques acquises. Mais les problemes d'integration (restructurations internes, demotivation des employes, destruction des routines organisationnelles a la base des competences de l'entreprise-cible, reactions negatives des concurrents et des distributeurs. . . ) les amenent finalement, une fois sur deux, a s'en separerBrand names experience different fates when the firm which owns them is acquired: some of them disappear whereas others are kept by the acquirers. Research wonders about the reasons which explain the origins of the decisions for the suppression of acquired brands. In particular, it attempts to link post-acquisition difficulties and brand disappearance, basing itself on resource-based theory. The analysis of thirteen case-studies brings some light to a two phase process of acquired brand management. This process points out that, most of the time, acquirers desire to keep the bought brands. But integration problems (internal restructurations, staff demotivation, destruction of organizational routines which are the basis of acquired firm competences, negative reactions of competitors and distributors. . . ) induce acquirers to separate from those brands
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Smith, C. L. R. "Development and deployment of document management technology into Rover : executive summary." Thesis, University of Warwick, 1998. http://wrap.warwick.ac.uk/4393/.
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Document Management is a technology that allows the input, storage, management and control of an image under the supervision of a computer based system. A document may be an electronically scanned image of a hard copy document or an electronic image such as a word-processed file, sound file, video file, or graphics file. Once the document has entered the system, a full history of that document is maintained throughout its lifecycle. The author was responsible for the introduction, development and deployment of Document Management technology into Rover Group. The task given to the author was to implement Document Management technology purely as a repository and distribution management system for engineering drawings. However, by adopting an innovative approach to the application of Document Management technology, substantial benefits were realised. As the author became more conversant with Document Management technology, greater benefits became apparent. Following detailed analysis of Rover's existing `Engineering drawing release process' the author re-engineered the process to allow electronic paperless release of all engineering drawings. This re-engineering provided Rover with substantial tangible and intangible benefits including cost reduction, improved quality of data, reduced `time to market', improved access, improved cycle time and reductions in manual labour. Three projects detailed in the portfolio demonstrate how this technology was applied to existing systems and processes. In particular, the `Hams Hall' project clearly demonstrates innovation in the way in which the author used the technology to manage working practices and data structure for a multi-disciplined team located in different countries. With changes implemented by the author, Rover now hold substantially more digital data than before the implementation of Document Management technology. Following research work by the author into both the types of data held and the use to which that data was put, the legality of that data came into question. This prompted a detailed analysis of the legal requirements of digitally stored data that allowed the author to advise Rover Group of their current status and make recommendations to ensure legal admissibility. The work reported shows how a combination of technical expertise and an appreciation of business issues and drivers, is crucial to the effective and successful implementations of information systems. Other organisations have shown considerable interest in the improved Document Management technology enabled business processes, developed by the author.
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Bahls, Melanie. "The impact of sales management control on salesperson behaviour and performance." Thesis, University of Warwick, 2013. http://wrap.warwick.ac.uk/59635/.
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This research combines the Anderson and Oliver (1987) and Jaworski (1988) sales management control (SMC) conceptualisations by integrating behaviourbased, compensation-based and informal SMC into a single research framework. It examines the separate effects of SMC dimensions on performance, in particular salesperson behaviour performance, salesperson outcome performance and sales organisation effectiveness, and on salesperson behaviour, in particular salesperson risk-taking behaviour, salesperson ethical behaviour and salesperson organisational citizenship behaviour (OCB). The study implements a sequential mixed methods research design in two phases: case studies followed by a survey. Eight interviews were conducted and 197 UK sales managers responded to the survey. Based on the case study results, the research framework was extended by inclusion of a leader-member exchange (LMX) variable, and two interactive effects between behaviour-based and compensation-based SMC were hypothesised. The quantitative data are tested using structural equation modelling, and the main findings of this study are that: (1) behaviour-based SMC has a negative impact on behaviour performance and ethical behaviour; (2) compensationbased SMC has a moderate positive impact on outcome performance and risktaking behaviour, while having no significant impact on ethical behaviour and OCB; (3) informal SMC has a positive impact on behaviour performance and OCB; (4) salesperson behaviours are strong positive predictors of salesperson performance but SMC is not a strong antecedent of salesperson behaviours; (5) no moderation effect between SMC dimensions is detected; (6) LMX plays an important role in determining salesperson behaviour performance; and (7) sales managers’ perceptions of what determines salesperson performance and behaviour often differs from statistical results. Provocative insights into the consequences of SMC are discussed, managerial implications are identified, and future research directions suggested.
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Yuen, Fung Ting. "Exploring customer relationship management using simulation modelling in the retail sector." Thesis, University of Warwick, 2014. http://wrap.warwick.ac.uk/66809/.
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The goal is to help the retail industry define customer-company relationships, and to manage the relationships in a more effective way in terms of the balance between retail service quality and product quality. This study proposes a two-step modelling approach to the development of an exploratory-based customer relationship management (CRM) simulation model, which consists of a static relationship (exploratory) module and a dynamic simulation module. To support and test the model development, Hunter Douglas, a world-class leader in the window fashions industry, was used as a case study for data collection. A customer survey and focus group discussions were therefore conducted with staff and customers. Hypothesis testing and other statistical methods including factor analysis, ANOVA, multiple regression, post-hoc analysis, sensitivity analysis, and policy analysis were adopted in this research to develop the exploratory module. System dynamics modelling and simulation were applied to develop the dynamic simulation module. The major dimensions regarding retail service quality, product quality and customer loyalty were defined in the exploratory module. Five dimensions regarding retail service quality (policy, physical aspects, reliability, problem solving, and personal interaction) and three dimensions regarding product quality (feature, aesthetics, and customer-perceived quality) were considered and their impacts on the two levels of customer loyalty - customer loyalty to the store and customer loyalty to employees - were investigated. These measures consist of forty variables in total. Through the exploratory module, it is found that reliability, physical aspects, and problem solving exert positive impacts on customer loyalty to the store while personal interaction significantly influences customer loyalty to employees. Furthermore, gender differences have significant impacts on customer loyalty to the store, particularly in terms of physical aspects, reliability, problem solving and aesthetics. Connecting with the exploratory module, the dynamic simulation module further takes account of employee satisfaction, spending on advertising and order completion efficiency. This module can make significant contribution to the field of CRM by providing the retail industry with a full picture of CRM for the scenario analysis and strategic planning. Based on the findings of the dynamic simulation module, appropriate CRM strategies had been adopted and various aspects of Hunter Douglas, including customer satisfaction, employee satisfaction, numbers of repeat customers, sales volume, etc. have significantly improved. These fruitful results achieved by Hunter Douglas, a typical retailer, confirm the high value and the contribution of this research to the retail industry. The model developed could form a generalised CRM model for adoption in other retail sectors after further testing and evaluation in a wider range of retail environments.
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Derby, Vernon. "The South African Government Purchasing Card : a foundation for B2G e-commerce." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52578.
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Thesis (MBA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: The objective of this study was determined and is stated in chapter 1. An overview of the traditional approach to procurement is given through the description of a traditional purchase-to-pay process. A detailed description of the Purchasing Card is given to use as background by readers. The Purchasing Card description includes benefits of the use of the card, and benefits to suppliers when a purchasing card is used. Controls that can be implemented by using the Purchasing Card are indicated. Available Management Information has been established and is indicated in chapter 2. A study of the Visa HM Government Procurement Card of the UK government was done. Established best practices from this card programme forms the foundation of the suggestions on the product offering and suggested implementation plan for the South African Government. It is also supported by experience gained at rollouts at corporate clients of Absa Bank. The South African Government's policy framework for e-Government was studied and is briefly outlined in this study. The link between Purchasing Cards and e- Government is indicated by a discussion on economies of scale that can be obtained. A product description of a South African Government Purchasing Card has been compiled. Certain key aspects to consider, has been discussed. A proposed implementation plan, indicating the short and long-term benefits for the South African Government, has been compiled. Finally, the study is concluded by making recommendations on implementing a South African Government Purchasing Card programme.
AFRIKAANSE OPSOMMING: Die doel van die studie is bepaal en word aangedui in hoofstuk 1. 'n Oorsig van die tradisionele benadering tot aankope word weergegee deur die beskrywing van 'n tradisionele aankoop-tot-betaling proses. 'n Volledige beskrywing van die aankope kaart word voorsien vir gebruik as agtergrond deur lesers. Die aankope kaart beskrywing sluit voordele met die gebruik van die kaart, asook voordele aan verskaffers indien 'n aankope kaart gebruik word, in. Verder word beheer maatreëls wat geimplementeer kan word indien 'n Aankope kaart gebruik word, aangedui. Beskikbare bestuursinligting is bepaal en word aangedui in hoofstuk 2. 'n Studie is gedoen van die "Visa HM Government Procurement Card" van die regering van die Verenigde Koninkryk (VK). Gevestigde praktyke van hierdie kaart program vorm die grondslag vir die voorstelle van die produk en voorgestelde implemteringsplan vir die Suid-Afrikaanse Regering. Dit word verder ondersteun deur ondervinding opgedoen met die implemetering van aankoop kaart programme by Korporatiewe kliënte van Absa Bank. Die Suid-Afrikaanse Regering se beleidsraamwerk vir e-Regering is bestudeer en word kortliks aangespreek in hierdie studie. Die verband tussen aankope kaarte en e- Regering word aangedui deur 'n bespreking van die ekonomieë van skaal wat verkry kan word. 'n Produk beskrywing van 'n Suid-Afrikaanse Regering aankope kaart is saamgestel. Sekere sleutelelemente wat oorweeg moet word by die implementering van so 'n produk, word bespreek. 'n Voorgestelde implementeringsplan is saamgestel, waar die kort- en langtermyn voordele vir die Suid-Afrikaanse Regering aangedui word. Laastens word die studie afgesluit met sekere aanbevelings vir die implemetering van 'n Suid-Afrikaanse Regerings aankope kaart program.
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Carmichael, Shenique. "Small Farm Management of Information Communication Technology, E-Commerce, and Organization Performance." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4719.
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Many small farm farmers in the United States are reluctant to use information communication technology (ICT) and e-commerce, yet little is known about their decision-making rationale. The purpose of this transcendental phenomenological study was to explore U.S. small farm farmers' decision making, specifically, regarding use or non-use of e-commerce, in managing farm operations by using the Miles and Snow's typology of strategic management. The purposive sample consisted of 30 small farm farming operations in Kansas and Missouri with revenue less than $250,000 per annum. Data analysis was 3-tiered and involved use of horizontalization, thematic clustering, and synthesis. Using the Van Kaam method of data analysis, 4 themes emerged: (a) small farm farmers have a family-oriented farming experience with complex factors that lead to the reliance on fellow farmers for information and support; (b) small farm farmers rely on fellow farmers for advice and support as well as the use of established procedures in their farming operations; (c) while small farm farmers see the value in ICT in farming, many view it as either impractical or non-applicable for their own operations; and (d) small farm farmers recognized that ICT has a positive impact on farms productivity, income, and growth. However, some small farm farmers were reluctant to adopt ICT due to expenditure, location, and farm size concerns. Study findings also highlighted a few business models such as community-supported agriculture investment that small farm farmers use to enhance their daily farm operations. With insights from the study, small farm farmers in the United States may be able to improve their understanding of e-commerce applications, which could potentially lead to increased annual profits for these farmers, new customers and consistent product pricing for consumers.
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Visser, Wessel Philip. "Developing a comprehensive e-commerce strategy for Tredcor (Pty) Ltd." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/49693.
Full textAbstract:
Thesis (MBA)--Stellenbosch University, 2001.Some digitised pages may appear illegible due to the condition of the original hard copy
ENGLISH ABSTRACT: This document investigates the development of an e-commerce strategy for Trentyre (Pty) Ltd. After a brief overview of the history and technological foundation for the Internet, three methods of e-commerce strategy development are discussed. These three methods deal with the traditional model of strategy development, the Four Stage model as well as the ICDT model, as proposed by Angehm. The principles of the models discussed are then applied in the development of an ecommerce strategy for Trentyre (Pty) Ltd. As one of the recommendations, the development of a "Tyre Valet Service" is discussed in detail. A viability analysis of this business model is undertaken where financial aspects regarding proposed cash flow and income are analysed. The impact of business to business e-commerce on the Trentyre (Pty) Ltd business model is also discussed.
AFRIKAANSE OPSOMMING: Hierdie dokument ondersoek die ontwikkeling van 'n e-handel strategie vir Trentyre (Edms.) Bpk. Nadat daar 'n kort oorsig gedoen is van die geskiedenis en tegnologie waarop die Internet berus, word drie metodes van e-handel strategie ontwikkeling bespreek. Die drie metodes behels die tradisionele metode van strategie ontwikkelling, die vier fase model, asook die ICDT model, soos voorgestel deur Angehrn. Die metodiek van bogenoemde modelle word dan toegepas in die ontwikkeling van 'n strategie spesifiek vir Trentyre (Edms) Bpk.. As een van die voorstelle wat blyk uit die strategie, is die ontwikkeling van 'n besigheid tot kliënt model, die sogenaamde "Tyre Valet Service". 'n Gedetaileerde lewensvatbaarheids model is ontwikkel, waar verskeie aspekte van die voorstel aangespreek word, insluitende vooruitskattings van kontantvloei en inkomstestate. Daar word ook gekyk na die impak van besigheid tot besigheid e-handel op Trentyre (Edms.)Bpk.
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Lethbridge, Nick. "An improved model of structural changes resulting from use of e-commerce." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/616.
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Lai, Man-kit, and 賴文傑. "Electronic commerce and its implications for supply chain management in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31224556.
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Hjort, Klas. "On Aligning Returns Management with the E-commerce Strategy to Increase Effectiveness." Doctoral thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-3648.
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The returns management (RM) process has traditionally been seen as a value recovery process, which has resulted in an efficiency focus in the returns flow. This thesis present, the effects on a fashion e-commerce organisation, which is underprioritising or neglecting RM in general and consumer returns specifically. In the reported and described single-case study and through a real-life experiment, performed with the case organisation nelly.com, it is shown that the consumer returns rates are not only influenced by the product itself. They represent a complex problem that has its reasons and causes, whereby the product (size, fit, quality, et cetera) together with consumer buying and returning behaviour ultimately have a combined effect on the organisation. The results from the thesis are based on previous research and rest heavily on the research performed since the start of the research journey. Consumer returns form part of the value creation in e-commerce and therefore returns management is a strategic part of the business as such. Handling consumer returns in a traditional or efficient returns system without knowing the reason for return and the state of the returned item is nothing other than gambling with resources. The proposed returns information system (RIS) framework in the thesis addresses this issue and facilitates the downstream application of the gatekeeping activity, near or at the end-user location; managerial attention is required at the strategic process level to build a proper returns system that is partly, and quite likely, decentralised. Products, suppliers, customers and internal processes cause consumer returns and therefore a returns manager needs to address these with other functions and SC partners. This result is partly new and the proposed alignment of RM as a strategic process is new in the sense that RM is part of value creation. This thesis empirically supports the conclusion that “one size fits all” is outdated and does not fit with ecommerce business. The results imply that managers need to gain a profound understanding of consumers’ buying behaviour and also to create differentiated delivery and returns processes to be able to grow within the existing customer segments and possibly to attract new or non-customers who are out of reach at present. Seeing the RM process as strategic in e-commerce, as proposed in the thesis, facilitates the development of the process to become both effective and efficient. Returns management has the potential for revenue creation and cost reduction.Dissertation to be defended in public on 15th of February 2013, at 10.00 in lecture room Vasa C, Vera Sandbergs Allé 8, Göteborg, for the degree of Doctor of Philosophy
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Liu, Huaqiong. "A systematic design of e-commerce logistic from collaborative management theory perspective." Thesis, University of Pretoria, 2020. http://hdl.handle.net/2263/75034.
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In the 21st century, e-commerce (electronic commerce) has witnessed explosive development, while the problems such as the imperfect logistics system and backward information platform exposed are also increasing. This research thesis focuses on the design of electronic commerce project logistics under collaborative theory. Firstly, this research analyses the current situation of e-commerce, and explains relevant theories of system engineering and collaborative theory. Secondly, a management framework of e-commerce under collaborative theory is discussed. Then it is about the construction of a new and novel logistics system, that is, a four-stage radial-spoke logistics network containing e-commerce hubs, e-commerce regional distribution centres, e-commerce physical stores, and e-commerce cooperatives. The existing logistics mode is innovated and developed with the “collaborative distribution” mode proposed, and the entire supply chain is connected through the four-stage radial-spoke logistics network, enabling all parties involved in the supply chain to achieve collaboration. Then based on the network, containers are differentiated and standardized into four classes. What’s more, with the design and development of a collaborative logistics system, this thesis presents countermeasures to integrate e-commerce with its internal management platform. So the growing information is effectively managed, timely and correct decision-making information and decision support are provided. Furthermore, previous e-commerce platform is strengthened and the collaborative theory is fundamentally applied in a novel context. Finally, combining together logistics alliance, e-commerce platforms as well as its management system, this research is aimed to improve e-commerce collaborative management and promote e-commerce collaborative theory.Thesis (PhD)--University of Pretoria, 2020.
Graduate School of Technology Management (GSTM)
PhD
Unrestricted
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Lai, Man-kit. "Electronic commerce and its implications for supply chain management in Hong Kong." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B22505465.
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Creyts, Christopher Alan, and Nora Weisskopf. "E-Commerce drop shipping : building a CPG supply chain." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/107519.
Full textAbstract:
Thesis: M. Eng. in Logistics, Massachusetts Institute of Technology, Supply Chain Management Program, 2016.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 55-57).
Manufacturers and retailers are increasingly interested in exploring different ways to optimize their fulfillment of e-Commerce orders. An approach that is often considered is drop-shipping, where the manufacturer takes on the responsibility of shipping directly to the consumer. Retailers are interested in this model as it shifts their inventory responsibility upstream and frees up working capital. Manufacturers are intrigued by drop shipping as a means of capturing lost sales on high-value, seasonal products that retailers might be under-stocking. These manufacturers currently lack the retailer-side inventory availability information to assess the extent of this opportunity. We propose a framework to show manufacturers and retailers how to examine the key issues of drop shipping such as capacity constraints, per unit distribution cost, changes in working capital, cost allocations in the supply chain and delivery time to customers. We also explore how to bridge information gaps to gauge inventory availability and lost sales using Web Extraction System data. We demonstrate our framework by partnering with a CPG manufacturer interested in implementing drop-shipping. Using their data from an existing facility and a selected retailer, we simulate drop shipping orders for a specific set of products during the holiday season that are normally fulfilled by the retailer. Firstly we show that in this scenario, the manufacturer will not exceed their current facility's capacity and will require minimal changes to their existing operations. Using Activity-Based Costing (ABC), we then find that the overall channel costs are only slightly more expensive than those in the traditional model. However, the manufacturer takes on a much larger portion of those costs than they would in the existing model. The transfer of the distribution labor and inventory holding costs from the retailer to the manufacturer drives these cost shifts. As expected, we found significant working capital benefits for the retailer when shifting to drop-shipping. To understand the potential gains that could be achieved from capturing lost sales, we paired data from a Web Extraction System with Point-of-Sale data to obtain previously unavailable retailer inventory information. Contrary to initial expectations for this scenario, the retailer displays very high inventory availability, making lost sales a weak justification for adopting this model. Lastly, using publicly available time-in-transit tables, we model the changes in delivery time that customers experience. The results show that the average delivery time increases by one day for most locations in the US. Our framework and analyses contribute to developing an understanding of the opportunities and implications of drop shipping. In addition, we introduce new techniques manufacturers can use to deal with asymmetric inventory information.
by Christopher Alan Creyts and Nora Weisskopf.
M. Eng. in Logistics
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Brogan, Mark P. "Transformation theory and e-commerce adoption." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2006. https://ro.ecu.edu.au/theses/51.
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This thesis investigates business transformation on the Internet; particularly the nature and significance of Cyber transformation theory and the Marketspace Model as a framework for E-commerce adoption. E-commerce can raise a firm's productivity, transform customer relationships and open up new markets. The extent to which nations become adopters of E-commerce is set to become a source of comparative national competitive advantage (or disadvantage) in the twenty first century.
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Schmeken, Gregor Mark. "Erfolgreiche Strategien für E-Commerce : integrierte Kosten- und Leistungsführerschaft als Orientierungsmuster /." Wiesbaden : Dt. Univ.-Verl, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015669869&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Lewis, Taariq, and Bryan Long. "Case analysis studies of diffusion models on E-commerce transaction data." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/49772.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2009.Includes bibliographical references (p. 50).
As online merchants compete in the growing e-commerce markets for customers, attention to data generated from merchant and customer website interactions continues to drive ongoing online analytical innovation. However, successful online sales forecasting arising from historical transaction data still proves elusive for many online retailers. Although there are numerous software and statistical models used in online retail, not many practitioners claim success creating accurate online inventory management or marketing effectiveness forecast models. Thus, online retailers with both online and offline strategies express frustration that although they are able to predict sales in their offline properties, even with substantial online data, they are not as successful with their online-stores. This paper attempts to test two analytical approaches to determine whether reliable forecasting can be developed using already established statistical models. Firstly, we use the original Bass Model of Diffusion and modify it for analysis of online retail data. Then, we test the model's forecasting effectiveness to extrapolate expected sales in the following year. As a second method, we use statistical cluster analysis to categorize groups of products into distinct product performance groups. We then analyze those groups for distinct characteristics and then test whether we can forecast new product performance based on the identified group characteristics.
(cont.) We partnered with a medium-sized online retail e-commerce firm with both online and offline retail channels to provide us with online transaction data. Using a modified Bass Diffusion Model, we were able to fit a sales forecast curve to a sample of products. We then used k-means cluster analysis to partition products into similar groups of sales transaction-behavior, over the period of 1 year. For each group, we tried to identify characteristics which we could use to forecast new product launch behavior. However, lack of accurate, characteristic mapping of products made it difficult to establish confidence in cluster forecasting for some groups with similar curves. With more accurate characteristic mapping of products, we're hopeful that cluster analysis can reasonably forecast new product performance in online retail catalogs.
by Taariq Lewis [and] Bryan Long.
M.B.A.
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Hussin, Mohd Rasid. "An examination of responses to risk in ASEAN industry and commerce." Thesis, Glasgow Caledonian University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.307493.
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Browning, Victoria. "An investigation into the link between Human Resource Management practices and service-orientated behaviour in South African service organisations." Doctoral thesis, University of Cape Town, 2003. http://hdl.handle.net/11427/11781.
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Bibliography: leaves 181-200.In line with global trends in the economy, the service industry is making an increasingly important contribution to South Africa's economy. In order to stay competitive in both the international and national economies, service organisations in South Africa face numerous challenges that have resulted from a country living through 40 years of Apartheid. A key challenge is the lack of skilled labour at both managerial and worker levels in organisations compounded by the need to manage a highly diverse workforce with different needs and expectations. Frontline employees form an integral part of the service offering of any service organisation and they carry the responsibility of projecting the image of the organisation and of creating a satisfying service experience for the customer. Service organisations can gain competitive advantage through the effective mobilisation of these employees through high quality human resource management practices. This study aims to investigate the link between human resource management (HRM) practices in service organisations in South Africa and the service-orientated behaviour of frontline employees and the role played by organisational commitment in this relationship. Seven HRM practices were investigated, namely selection, training and human resource development, pay and rewards, performance appraisal and management support. The study focused on three service industries in South Africa, namely hospitality, retail and car rental. The four South African organisations that participated in the research are currently regarded as market leaders in each of their industries.
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Haedr, Adel Ramdan. "A contingency theory-based investigation of the role of management accounting information in management control systems in large manufacturing companies in Libya." Thesis, University of Huddersfield, 2012. http://eprints.hud.ac.uk/id/eprint/17521/.
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In an attempt to provide a better understanding of the design and use of effective management control systems (MCS) in a developing country, this research study adopts a contingency theory approach to investigate the role of management accounting information (MAI) in facilitating MCS in large manufacturing companies. Drawing the relevant literature on contingency theory, a framework is developed and forms the basis for investigating the possible influence of several contingent variables, including centralisation, formalisation, environmental uncertainty, manufacturing complexity and competitive strategy, on the effectiveness of MCS as well as the potential mediating effect of the usefulness of MAI on these relationships. Based on the findings of a questionnaire-based survey of 54 large manufacturing companies from different industrial sectors in Libya, this study identifies the role of MAI in facilitating MCS in these companies in terms of the four dimensions of scope, timeliness, aggregation and integration. Descriptive and inferential statistical tools are used to analyse the collected data, including independent t-test, correlation, simple and multiple regression. The study also utilises the Preacher and Hayes’s (2004) macro through the SPSS package to investigate mediation regression effects in the MAI/MCS relationship. The results of the descriptive analysis show that more bureaucratic MCS types - characterised as formal, tight, and impersonal controls - have been adopted in large manufacturing companies in Libya to motivate, control and direct different activities. In terms of competitive strategy, no pure cost leaders or differentiators were found; rather the responding companies consider various aspects of cost leadership and product differentiation priorities when shaping their competitive strategy. Apart from manufacturing process complexity, all other contingent variables studied were found to have a significant positive influence on MCS effectiveness in these manufacturing companies. Although each of the four MAI dimensions (i.e. scope, timeliness, aggregation, and integration) explored in this study was perceived useful in relation to planning and problem solving activities, it is the aggregated information that was perceived the most important, available, and, thus, useful information. Very importantly this study found that MAI usefulness accounts for a full (i.e. complete) mediation effect only on the relationship between centralisation and MCS effectiveness, while it accounts for a partial mediating role on the relationship between MCS effectiveness and the other three contingent variables of formalisation, environmental uncertainty, and competitive strategy. On the other hand, the usefulness of MAI transmitted the influence of manufacturing process complexity on MCS effectiveness indicating an indirect effect instead of a mediated relationship. The latter is a significant distinction not usually made in previous studies that examined interaction factors. Thus, this study contributes to the knowledge in this important area by distinguishing between mediation and indirect effects, in particular, and between full and partial mediation effects, in general. Finally, the main limitations of this study are outlined and opportunities for future research are suggested, particularly in relation to considering the moderating effect of a fourth variable on the mediation relationship (i.e. moderated mediation) in the interplay between MAI and management control system design and use.
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Li, Chien-Ming, and 李健銘. "Electronic Commerce ─ Operations Management for Home-Delivery." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/81403541641085644691.
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碩士國立暨南國際大學
資訊管理學系
88
The thesis is a home-delivery operations management system which is operated under the electronic commerce (EC) . According to the research of the logistics management of electronic commerce for ordering the fresh vegetable and fruit in the internet, we provide a more convenient and quick information system. We adopt the 3-tier system structure to establish a system module for this system. There are nine subsystem in this operations management system includes 1.Supplier Management; 2.Product Management; 3.Custom Management; 4.Ordering Management; 5.Purchase Management; 6.Stock Management ; 7.Logistics Management; 8.Account receivable and payable Management ; 9.Reports Management; The system designed in this way can hopefully improve the operating efficiency of business. The location and routing problems for the logistics in EC are also mentioned in the thesis. By the characteristics of home-delivery, we also provide some suggestions of the research in EC using the framework of logistics.
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chern, Meei-guey, and 陳美貴. "Strategies of Tax Management under E-commerce." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/06430155379902735009.
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Chiu, Hsien-Kuei, and 邱顯貴. "The Study of E-Commerce Trust Management." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/25545067084078051808.
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Shyni, Kumari V. K. "Management of change vis-à-vis human resource management in the industrial sector of Kerala." Thesis, 2002. http://hdl.handle.net/2009/5545.
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Lee, Jyh-Huei, and 李智揮. "Intellectual Property Rights Management Strategy in Electronic Commerce." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/vau234.
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碩士國立臺灣大學
商學研究所
86
This thesis would first of all like to investigate the problem of intellectual property rights involved in electronic commerce from the point of view of information value. Secondly, I would explain and analyze the institution protecting intellectual property rights. Last, I will make suggestions on intellectual property rights management strategy that can be incorporated by corporations. The intellectual property rights management strategies mentioned in this paper include Domain Name, Copyright on the Internet, Homepage and Database. I would like to make further investigation and research on the topics mentioned above. The controversy involving intellectual property rights on the Internet mainly concerns the areas that effect all the individuals participating in electronic commerce. Thus, after analyzing situations encompassing the administration of intellectual property rights in electronic commerce, this paper would try to deduce appropriate strategies of intellectual property rights management for the decision-makers of corporations.
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Singh, Jitendra Pratap. "Participative management in India - A case study of workers participation in management at TISCO, Jamshedpur and DLW, Varanasi." Thesis, 1989. http://hdl.handle.net/2009/5222.
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Motta, Roberto Lion Uchoa Lacerda. "Gestão de E-commerce." Master's thesis, 2017. http://hdl.handle.net/10437/8399.
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Orientação: António Augusto Teixeira da CostaA gestão de e-commerce tem como objetivo gerir e administrar de forma adequada, operações de e-commerce ou canais de vendas via internet de produtos ou serviços. Através das diversas atividades ou rotinas de trabalho que são fundamentais para uma gestão eficaz, de forma a conduzir este modelo de negócio ou canal de vendas de forma lucrativa e com crescimento continuo. As atividades estão divididas em sete pilares principais: Administrativa, Produtos, Consumidores, Planejamento, Plataforma de Negócios, Estratégia Comercial e Marketing Online. Todas tem importância em uma operação de vendas pela internet, são etapas fundamentais para o sucesso de um negocio aonde cada uma depende da outra nos diferentes processos da gestão e de planejamento. Deixar uma de lado ou esquecer-se de cumprir de forma completa uma das atividades, diminui a potencialização dos negócios ou irá prejudicar a imagem da empresa afetando a percepção de valor do consumidor. Na gestão de e-commerce e vendas pela internet o consumidor deve fazer parte de todos os processos, bem como os pilares que sustentam o negocio de forma a agregar valor no processo de compra. Através dos tópicos descritos temos uma metodologia e modelo de gestão de e-commerce que pode ser adotado em diferentes segmentos, principalmente nas micros, pequenas e médias empresas, adequando ao seu modelo de negócio, gestão de pessoas e estrutura de atuação. O detalhamento das atividades propostas resultou em uma otimização dos recursos e esforços nas atividades exemplificadas com uma melhoria de forma geral. Nas analises de desempenho foram adotadas diversas medidas para a melhoria dos processos que ajudaram na otimização de performance do negocio. Para todos os casos devem ser seguidos passo a passo às atividades listadas envolvendo a estratégia comercial, planejamento de marketing, além do envolvimento de setores como televendas, análise de credito, logistica, estoque e etc. Este modelo foi utilizado nos exemplos de cases citados representaram resultados positivos para as empresas nas quais foram desenvolvidas, principalmente no aumento de faturamento, aumento de visitas e base de clientes.
The management of e-commerce aims to manage and administrate properly, an e-commerce or internet sales channels transactions for products or services. Through the various activities or work routines that are fundamental to an effective management in order to drive this business model or channel sales profitably and with continued growth. The activities are divided in seven main areas: Administrative, Products, Consumers, Planning, Business Platform, Business Strategy and Online Marketing. All of them have fundamental importance in an operation of Internet Sales. They are key steps to success of a business and depends on each other in the different processes of management. Leave one side or forgetting to fulfill a complete activity, can lower the enhancement of business or harm the company's image affects in the perceived consumer value. In the management of e-commerce and internet sales the consumer should be part of all processes and pillars that support the business in order to add value in the buying process. Through the topics described a methodology of e-commerce management model can be adopted in different segments, especially in micro, small and medium enterprises, adapting to the business model, people management and operations structure. The details of the proposed activities resulted in an optimization of resources and efforts on activities exemplified with an improvement in general. The performance analysis were adopted several measures to improve the processes that helped the business performance optimization. All cases must be followed step by step the activities listed involving the commercial strategy, marketing planning, in addition to involvement in sectors such as telesales, credit analysis, logistics, inventory, etc. This model was used in the cases cited examples that represented positive results for companies mainly on increasing revenues, increased visits and customer base.
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Garg, Pawan Kumar. "Financial management of state industrial enterprises in Haryana." Thesis, 1991. http://hdl.handle.net/2009/3512.
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Aryasri, Ramachandra A. "Some aspects of manpower management in electronics industry." Thesis, 1989. http://hdl.handle.net/2009/6111.
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Chen, Min-Kai, and 陳敏凱. "Probing performance evaluation for the electronic commerce project management." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/81872064903575175155.
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碩士開南大學
專案管理研究所
103
The developments and changes of the internet cause the revolution of business model. The Project Management of Internal E-commerce can enhance the ability of the enterprise internal adaptation needs, which can enhance its variation, uncertainty and organizational processes. E-commerce in the composition of project management, the project team's competency and organizational communication skills has direct impact to the success of the project. According to the literature review and empirical analysis, there are four conclusions in our study. First, e-commerce project management helps organizations process more systematic. Second, e-commerce project management emphasis its organizational communication and coordination, in order to enhance and improve the speed of the project contingency processing and the project establishment. Third, e-commerce project management strength the timely integration capabilities of internal organization and thinking consistency, because it generated by the hierarchy of communication. Finally, the e-commerce project management can also reduce the possibility of internal information in the integrated information of public, in order to reach project staff capability configuration and rapid reaction conditions.