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Books on the topic 'Client importance'

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Author: Grafiati

Published: 4 June 2021

Last updated: 26 January 2023

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1

Rennie-Peyton, Pauline. The relative importance for clients and therapists and the effect of therapist and client background variableson the perception of Yalom's therapeutic factors. [Guildford]: [University of Surrey], 1990.

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2

(Canada), Northern Forestry Centre, ed. The importance of forest sector adaptation to climate change. Edmonton: Northern Forestry Centre, 2008.

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3

Kleiterp, Nanno. Banking for a Better World. NL Amsterdam: Amsterdam University Press, 2016. http://dx.doi.org/10.5117/9789462983519.

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When we look at all the challenges facing the world, including inequality, population migration, and climate change, we can see a role for development banking in nearly all of them. But will that role be played for good or ill? This book brings together two people who collectively draw on their forty-five years of experience in that world to argue that development banking can-and must-play a constructive role. We only need to read the news to find public outrage at tales of short-sighted greed in the financial world. But what happens when banks invest in long-term sustainability? Readers will find a fascinating example in the journey of the Dutch development bank FMO. At times global in perspective, at other moments intimately personal, Banking for a Better World interweaves candid anecdotes with development history, as well as banking lessons with client interviews, to deliver a powerful argument for a business model that generates profit through impact, and impact through profit. This is an important and accessible must-read for anyone involved in banking, business, policy making, and civil society as a whole. Banking for a Better World challenges us to start finding overlaps between our own lives and global issues and to bridge the distance between our personal needs and those of our planet.

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4

Webb, Julian, Caroline Maughan, Mike Maughan, Marcus Keppel-Palmer, and Andrew Boon. 2. Interviewing and advising. Oxford University Press, 2017. http://dx.doi.org/10.1093/he/9780198787693.003.0002.

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This chapter discusses the skills of interviewing and advising clients. It covers the purpose of interviews; the importance of non-verbal communication; preparing for initial client interviews; the WASP approach; listening and questioning techniques; providing appropriate advice and information; and establishing a professional relationship with the client.

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5

Hemmelgarn, Anthony L., and Charles Glisson. Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0002.

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This chapter provides case examples from the authors’ work within human service organizations that illustrate the importance of addressing OSCs: including culture, climate, and worker attitudes. These examples of the influence of OSC provide the reader with an understanding of how social contexts affect human services quality and outcomes along with implications for improving them. The chapter explains the sensitivity of human service effectiveness to OSC and describes the social processes that explain its influence. Case examples are used to illustrate the influence of shared mindsets and worker attitudes within OSCs. These examples include the influence of shared beliefs, assumptions, and attitudes of service providers on client and staff relationships that affect services quality.

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6

Fjermestad, Krister, Bryce D. McLeod, Carrie B. Tully, and Juliette M. Liber. Therapist Characteristics and Interventions. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.11.

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This chapter reviews the empirical literature on factors that might influence the development and maintenance of the alliance and client involvement in youth therapy. Thus, our review of the literature is conducted through the lens of the evidence-based practice movement, which emphasizes the importance of tailoring the delivery of evidence-based treatments to individual clients. We present a conceptual model designed to explain how therapy produces change in youth, focusing on process and outcome through therapeutic interventions hypothesized to strengthen the alliance and maximize client involvement Then we use the model as a framework for reviewing the empirical evidence demonstrating that therapist characteristics, therapeutic interventions, and therapist competence influence the therapist–client alliance and client involvement. The chapter concludes with clinical implications and suggested future research directions.

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7

Hemmelgarn, Anthony L., and Charles Glisson. Relationship-centered versus Individual-centered Human Service Organizations. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0013.

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The chapter explains that relationship-centered organizations place a priority on developing and sustaining a network of inter-organizational and intra-organizational relationships to serve clients. Case studies drawn from the authors’ experiences in human service organizations illustrate the application of this principle, including ensuring that strong networks are in place to serve clients and maintaining underlying beliefs, assumptions, and mindsets of service providers that support network development. Research and examples illustrate the importance of establishing effective relationships among service providers, between service providers and clients, and throughout the network of stakeholders associated with clients. A case study illustrates how the ARC process fosters a relationship-centered approach with external stakeholders to achieve client success.

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8

Conoley, Collie W., and Michael J. Scheel. Goal Focused Positive Psychotherapy. Oxford University Press, 2017. http://dx.doi.org/10.1093/med-psych/9780190681722.001.0001.

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Goal Focused Positive Psychotherapy presents the first comprehensive positive psychology psychotherapy model that optimizes well-being and thereby diminishes psychological distress. The theory of change is the Broaden-and-Build Theory of positive emotions. The therapeutic process promotes client strengths, hope, positive emotions, and goals. The book provides the foundational premises, empirical support, theory, therapeutic techniques and interventions, a training model, case examples, and future directions. A three-year study is presented that reveals that Goal Focused Positive Psychotherapy (GFPP) was as effective as cognitive-behavioral therapy and short-term psychodynamic therapies, which fits the meta-analyses of therapy outcome studies that no bona fide psychotherapy achieves superior outcome. However, GFPP was significantly more attractive to the clients. Descriptions are provided of the Broaden-and-Build Theory, therapy goals based upon clients’ values and personal meaning (i.e., approach goals and intrinsic goals), identification and use of clients’ personal strengths (including client culture), centrality of hope and hope theory, the implicit theory of personal change or the growth mindset, and finally Self-Determination Theory. The techniques and interventions of GFPP as well as the importance of the therapist’s intentions during therapy are presented. GFPP focuses upon the client and relationship while not viewing psychotherapy as a set of potent scripted treatments that acts upon the client. Goal Focused Positive Supervision is presented as a new model that supports the supervisee’s strength-based self-definition rather than a pathological one or deficit orientation. Training that includes the experiential learning of GFPP principles is underscored.

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9

Business due diligence strategies: Leading lawyers on meeting client expectations, navigating cross-border M & A transactions, and understanding the importance of due diligence in today's economy. [Boston, Mass.]: Aspatore, 2010.

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10

Boswell, James F., Michael J. Constantino, and Lisa M. Anderson. Potential Obstacles to Treatment Success in Adults. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.17.

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Identifying client characteristics that influence negative psychotherapy outcomes is vitally important. This chapter reviews baseline client characteristics that have demonstrated direct relationships with unsuccessful treatment outcomes, as well as client traits that have functioned as moderators of specific treatment effects and process-outcome associations. Throughout this chapter client characteristics are defined as preexisting individual differences or traits that clients bring into the therapy context. Identifying client baseline characteristics that influence, directly or indirectlyc, negative outcomes is vitally important. This review divides such client characteristics into the following categories: demographic variables, expectancies, mental health variables, intra-psychic traits, and interpersonal traits. Implications of reviewed research findings for psychotherapy practice are discussed.

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11

Cunningham-Hill, Susan, and Karen Elder. 3. Costs information to the client and funding option. Oxford University Press, 2017. http://dx.doi.org/10.1093/he/9780198787655.003.0003.

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Legal representatives are obliged to give clients the best information possible about the likely costs of pursuing and ultimately resolving disputes, as well as discussing with the client the best way of funding the action. This funding advice is inextricably linked to a legal representative’s professional conduct duties highlighted in the Solicitors’ Regulation Authority (SRA) Code of Conduct 2011. This chapter focuses on the information clients need to know about costs in accordance with the SRA Handbook’s Principles and its Chapter One on Client Care in the Code; and the different types of funding options available that may, or may not be offered to a client, including important 2013 changes.

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12

Cunningham-Hill, Susan, and Karen Elder. 3. Costs Information to the Client and Funding Options. Oxford University Press, 2018. http://dx.doi.org/10.1093/he/9780198823193.003.0003.

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Legal representatives are obliged to give clients the best information possible about the likely costs of pursuing and ultimately resolving disputes, and to discuss with the client the best way of funding the action. This funding advice is inextricably linked to a legal representative’s professional conduct duties highlighted in the Solicitors’ Regulation Authority (SRA) Code of Conduct 2011. This chapter focuses on the information clients need to know about costs in accordance with the SRA Handbook’s Principles and its Chapter 1 on Client Care in the Code, as well as the different types of funding options available that may or may not be offered to a client. This chapter considers important recent changes in the application of costs and funding options in litigation.

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13

Cunningham-Hill, Susan, and Karen Elder. 18. Experts and Expert Evidence. Oxford University Press, 2018. http://dx.doi.org/10.1093/he/9780198823193.003.0018.

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This chapter focuses on the role of experts in civil actions. It considers when expert support is needed—whether as part of the evidence submitted in the action or as part of the advice sought to prepare the client’s case or perhaps for both situations. It discusses the role that the expert will take in both of the situations identified; when permission of the court is needed to engage and submit expert evidence in the action; the need to provide a cost estimate of using an expert and the costs consequences for the client in engaging expert evidence; the management and suitable direction of steps taken in advising clients and proceeding with an action to meet the court’s overall discretion to control the evidence; and the important matters to consider in engaging an expert and in managing several experts in a case.

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14

Cunningham-Hill, Susan, and Karen Elder. 18. Experts and expert evidence. Oxford University Press, 2017. http://dx.doi.org/10.1093/he/9780198787655.003.0018.

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This chapter focuses on the role of experts in civil actions. It considers when expert support is needed — whether as part of the evidence submitted in the action, or as part of the advice sought to prepare the client’s case, or perhaps for both situations; the role that the expert will take in both of the situations identified; when permission of the court is needed to engage and submit expert evidence in the action; the need to provide a cost estimate of using an expert and the costs consequences for the client in engaging expert evidence; the management and suitable direction of steps taken in advising clients and proceeding with an action to meet the court’s overall discretion to control the evidence; and the important matters to consider in engaging an expert and in managing several experts in a case.

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15

Holmqvist, Rolf. Client and Therapist Reports. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.36.

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Testing efficacy and effectiveness of psychological treatment requires valid and reliable methods for describing change. There are three main issues in rating outcome: First, from what perspective should the ratings be made (client, therapist, society)? Second, what level should the measurement target (concrete behavior or thought, syndrome, or global change)? Third, should outcome be described nomothetically (with standardized instruments) or ideographically? Despite many proposals over the years, there is still no consensus about instruments that make comparisons between studies comparable. Some scales have, however, become standard for specific disorders. Comparisons of ratings by clients and therapists show moderate agreement about presenting problems, perception of the process (e.g., alliance), and outcome. One reason for imperfect agreement may be different formulations and instruments for each participant. Another reason could be that clients and therapists have different perspectives on how to describe problems and therapy activities conceptually. It may be important to distinguish between clients’ and therapists’perceptionsof agreement, for instance about activities in therapy and goals, andactualagreement on specific behaviors and targets. Although agreement may be important, recent theories and studies have emphasized that a mutual therapeutic endeavor can be characterized as an ongoing negotiation between client and therapist. The negotiation in itself may be a potent therapeutic tool. Therapists are encouraged to follow the development of clients’ ratings of both symptoms and alliance continuously during treatment in order to modify the treatment in accordance with the current level of symptoms as well as the clients’ perspective on the therapeutic collaboration.

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16

Sanetti, Lisa, Melissa A. Collier-Meek, and Lindsay Fallon. Fidelity with Flexibility. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.25.

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Research has linked the use of evidence-supported treatments to effective, efficient therapeutic outcomes. Questions related to the best way to disseminate and implement evidence-supported treatments in the field has led to discussions about transportability of treatments from controlled to applied settings. Specifically, scholars have focused on issues related to treatment fidelity, acceptability, and adoption versus adaptation of evidence-based treatments in practice. Treatment fidelity, a multidimensional construct, pertains to how extensively a treatment is delivered to a client, and it may be affected by several variables. Although the relationship is complex, treatment fidelity is considered an important moderator of client outcomes. Furthermore, the acceptability of a treatment appears to be of importance. Simply, if a treatment is perceived to be acceptable, it is more likely to be implemented with high levels of fidelity, increasing the chances that successful therapeutic outcomes will result. Nevertheless data indicate that some clinicians are wary of using evidence-supported treatments; their chief concern is feasibility of implementation, which could affect treatment fidelity and acceptability. Thus, there is a debate about whether evidence-supported treatments should be adopted strictly as developed or whether they might be adapted to improve implementation and acceptability. In adaptation of a treatment, relevant clinician variables (e.g., training received, availability of resources) and client factors (e.g., cultural fit) might be considered to promote therapeutic outcomes. This chapter describes how the key to treatment success may be to strike a balance between fidelity and adaptation of evidence-based treatments and fidelity with flexibility.

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17

Melkman, A. Gestion Rentable de Clientes Importantes. Deusto, 1998.

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18

PALACIOS, ING Mario Italo. ¿cuando Se Presenta la Verdadera AtenciÓn Al Cliente?: ¿Es Importante Que el Personal Laboral Enfoque la Importancia de Poseer una Amplia Capacidad de Respuesta , Hacia el Cliente? Independently Published, 2018.

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19

C. Gillespie, Caitlin. Boudica. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190609078.001.0001.

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In AD 60/61, Rome almost lost the province of Britain to a woman. Boudica, wife of the client king Prasutagus, fomented a rebellion that proved catastrophic for Camulodunum (Colchester), Londinium (London), and Verulamium (St Albans), destroyed part of a Roman legion, and caused the deaths of an untold number of veterans, families, soldiers, and Britons. Yet with one decisive defeat, her vision of freedom was destroyed, and the Iceni never rose again. Boudica: Warrior Woman of Roman Britain introduces readers to the life and literary importance of Boudica through juxtaposing her literary characterizations with those of other women and rebel leaders. This study analyzes the narratives of Tacitus and Cassius Dio alongside material evidence of late Iron Age and early Roman Britain. The book draws comparative sketches between Boudica and the positive and negative examples with which readers associate her, including the prophetess Veleda, the client queen Cartimandua, and the rebel Caratacus. Literary comparisons assist in the understanding of Boudica as a barbarian, queen, mother, commander in war, and leader of revolt. Despite the available ancient evidence, the real Boudica remains elusive. Boudica’s unique ability to unify disparate groups of Britons cemented her place in history. While details of her life remain out of reach, her literary character still has more to say.

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20

Jobe-Shields, Lisa, Amanda Costello, Carrie Jackson, and Rochelle F. Hanson. Evaluating Treatments and Interventions. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.24.

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This chapter provides an overview of the evidence-based treatment (EBT) paradigm, beginning with definitional issues, followed by a discussion on use of the iterative process and the importance of strong academic–practice partnerships to inform the development, selection, and implementation of EBTs. The discussion then turns to the importance of attaining, measuring, and sustaining fidelity to the treatment models; and identifying common barriers to sustained EBT use. Drawing from our expertise related to interventions for children and adolescents, a few dissemination/implementation models are highlighted as examples of current efforts to achieve sustained use of EBTs among practitioners, within agencies, and across communities. This involves keeping up to date with the research and integrating the available evidence base with clinical expertise and patient characteristics, including cultural considerations and client preferences for treatment. The chapter concludes with directions for the future, including considerations for practitioners, referring agents, and agency senior leaders to promote, support, and sustain EBTs.

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21

Journals, Kendra's. Social Worker: Client Visit Log Book. Record Important Information from Patient Encounters. Independently Published, 2021.

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22

Wimer, David Wayne. Advisor's Guide: The Most Important Business Decision Your Client Will Ever Make. Wimer Advisors, LLC, David, 2022.

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23

Draw on Your Relationships: Creative Ways to Explore, Understand and Work Through Important Relationship Issues. Taylor & Francis Group, 2019.

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24

Sunderland, Margot, and Nicky Armstrong. Draw on Your Relationships: Creative Ways to Explore, Understand and Work Through Important Relationship Issues. Taylor & Francis Group, 2019.

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25

Sunderland, Margot, and Nicky Hancock. Draw on Your Relationships: Creative Ways to Explore, Understand and Work Through Important Relationship Issues. Taylor & Francis Group, 2017.

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26

Sunderland, Margot, and Nicky Armstrong. Draw on Your Relationships: Creative Ways to Explore, Understand and Work Through Important Relationship Issues. Taylor & Francis Group, 2019.

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27

Maria J, Nieto. 7 Third Country Relations in the Directive Establishing a Framework for the Recovery and Resolution of Credit Institutions. Oxford University Press, 2016. http://dx.doi.org/10.1093/law/9780198754411.003.0007.

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This chapter discusses how the introduction of the Directive for the recovery and resolution of credit institutions through the EU Bank Recovery and Resolution Directive (BRRD) affects third country relations. It argues that effective resolution of internationally active institutions requires cooperation between the Union, Member States, and third country resolution authorities. The BRRD establishes that the objectives of resolution authorities are to ensure the continuity of critical functions; to avoid significant adverse effects on Financial stability, including to prevent contagion and to protect insured depositors and client relations, while minimizing the public and private costs of resolution. Cooperation with third country resolution authorities will be facilitated if their resolution regimes are also consistent with those principles; hence, the importance of international coordination.

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28

PALACIOS, ING Mario Italo. ¿por QuÉ un lÍder Empresarial Profesionalizado Nunca Pierde Clientes en la Empresa Que Dirige?: ¿Es Importante la Capacidad de Respuesta Al Cliente? Independently Published, 2018.

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29

Wimer, David Wayne. The Advisor's Guide: The Most Important Business Decision Your Client Will Ever Make. Wimer Advisors, LLC, David, 2022.

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30

Broschak, Joseph. Client Relationships in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.4.

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This chapter reviews the research literature on professional service firm–client relationships. Client relationships are a defining feature of professional service firms, but are also critical strategic assets and an indicator of the market strategy of professional service firms. To assess the state of knowledge about client relationships the chapter is organized around three themes. First is the different ways that professional service firm–client relationships have been characterized and how this shapes researchers’ assumptions about and focus on client relationships. Second, it examines the life cycle of client relationships, focusing specifically on research that addresses the formation, maintenance, and dissolution of client relationships. The third theme examines research that has identified how client relationships affect professional service firms, particularly in the areas of strategy, structure, learning, and human resource practices. The author identifies important gaps in our understanding of client relationships and suggests several potential avenues for future research.

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31

Recupero, Patricia R. The Role of the Law and Legal Profession and Relationship to the Psychiatric Consultant. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780199374656.003.0039.

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Understanding the roles of laws, regulations, and legal professionals is important to the successful practice of geriatric forensic psychiatry, as geriatric psychiatrists may be among the first clinicians to recognize an elderly person’s need for legal assistance. In working with attorneys, psychiatrists will find it helpful to gain a basic understanding of different aspects of elder law and the ethical obligations of attorneys. This chapter discusses professional ethical codes and rules that lawyers are held to and how these relate to working with the geriatric psychiatrist in assisting an elderly client. When working with an attorney or a court, the geriatric psychiatrist may serve as a consultant, expert witness, educator, or as the treating clinician for a patient involved in legal proceedings. Some degree of reciprocal education is often necessary: the physician can help the attorney learn about a client’s condition (such as its prognosis, treatment, and current or expected impact on cognition and functional status), and the attorney can help the physician to understand how different laws, regulations, or legal professionals may be helpful to the elderly patient or client.

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32

Cohen, Laurie. Interplay of Professional, Bureaucratic, and Entrepreneurial Career Forms in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.19.

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This chapter examines individuals’ career-making in professional service firms. Using Kanter’s (1989) typology of bureaucratic, professional, and entrepreneurial career forms, it argues that within PSFs are elements of all three, sometimes working in parallel and sometimes in competition. After a broad overview of Kanter’s ideal types as manifest within the PSF, the chapter considers how these are institutionalized through particular career practices. It highlights the importance of the client in professional career-making, working either as a mechanism of social closure, or of transformation. The chapter then turns to career enactment: the ways in which individuals engage with professional, bureaucratic, and entrepreneurial practices on a daily basis and over time. Central to this analysis is the tension between the professional career as a vehicle for the exercise of personal agency, or as a disciplinary mechanism of management control. The concluding discussion proposes some fruitful for further research.

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33

Lavrič, Miran. Youth 2020: the position of young people in Slovenia. Edited by Tomaž Deželan. University of Maribor Press, University of Ljubljana Press, 2021. http://dx.doi.org/10.51746/9789617128031.

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After ten years, we have before us a new study on the position of young people in Slovenia, Mladina 2020 (Youth 2020). The national study, which concerns itself with the young generation, specifically 15- to 29-year olds, is of paramount importance for the client (Office of the Republic of Slovenia for Youth), as well as for young people and society as a whole. With the aid of the Mladina 2020 (Youth 2020) study and the recommendations that researchers offered as part of the final report, the Office’s goal is primarily to formulate evidence-based public policies that have an impact on young people’s lives. These should create better conditions for young people’s transition to adulthood and give mature generations peace of mind, knowing that the young generation is empowered and well prepared to face all life circumstances. However, is this true? So what are young people like at this moment in time?

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34

Hemmelgarn, Anthony L., and Charles Glisson. Mission-driven versus Rule-driven Human Service Organizations. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0009.

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This chapter explains how mission-driven organizations require that all administrative, managerial, and service provider behavior and decisions contribute to improving the well-being of clients. This principle addresses the threat posed by the conflicting organizational priority of relying on bureaucratic processes and rules to guide policy and practice decisions. The description of mission-driven versus rule-driven organizations includes case examples, empirical evidence supporting the principle, and discussion of the central of role of aligning organizational priorities to focusing on improving client well-being. The chapter explains what it means to be mission driven, the role of leadership in supporting the principle, and why it is important. The chapter also describes the mechanisms that link being mission driven to effective services, including maintaining clear direction for all organizational members in their work, promoting motivation and shared purpose and fostering innovation. A case example illustrates ARC’s success to become more mission-driven.

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35

American Bar Association. Young Lawyers Division. and American Bar Association. Affiliate Outreach Project., eds. Legal service to special needs clients: Hospice legal aid program, very important papers project. [Chicago]: Young Lawyers Division, American Bar Association, 1993.

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36

PaperPress, Ice. Activity Log Book: Client Call Log Book for Office/business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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37

Press, Ice Paper. Activity Log Book: Client Call Log Book for Office/business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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38

PaperPress, Ice. Activity Log Book: Client Call Log Book for Office/business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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39

PaperPress, Ice. Activity Log Book: Client Call Log Book for Office/Business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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PaperPress, Ice. Activity Log Book: Client Call Log Book for Office/business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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41

Press, Ice Paper. Activity Log Book: Client Call Log Book for Office/business. Maintenance and Track Your Important Phone Call. Independently Published, 2021.

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42

Stephan, Kristina, and Roger D. Blackwell. El Cliente Manda: LA Importancia De Las Cadenas De Abastecimiento En LA Satisfaccion De Sus Necesidades. Grupo Editorial Norma, 2002.

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43

Abbey, Robert, and Mark Richards. 9. Mortgages. Oxford University Press, 2018. http://dx.doi.org/10.1093/he/9780198823223.003.0009.

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This chapter deals with important issues arising in relation to a mortgage taken out by a client to assist in financing the purchase of a property. It looks at the most popular types of mortgage, the impact of the Financial Services and Markets Act 2000, and other matters, including important professional conduct issues. It also considers mortgages of leasehold property and mortgages of commercial property.

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44

Abbey, Robert, and Mark Richards. 9. Mortgages. Oxford University Press, 2017. http://dx.doi.org/10.1093/he/9780198787648.003.0009.

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This chapter deals with important issues arising in relation to a mortgage taken out by a client to assist in financing the purchase of a property. It looks at the most popular types of mortgage, the impact of the Financial Services and Markets Act 2000, and other matters, including important professional conduct issues. It also considers mortgages of leasehold property and mortgages of commercial property.

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45

Ferrer Bauza, Luis Alfredo, and Pablo Ruiz Palomino. Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda. Ediciones de la Universidad de Castilla-La Mancha, 2022. http://dx.doi.org/10.18239/atenea_2022.33.00.

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Llamaremos gobierno al universo del dueño, propietario, socios, comité de dirección, presidente, asesores externos y llamaremos gestión al universo de las operaciones. El objetivo del gobierno es crear valor para los socios obteniendo los beneficios esperados, optimizando los riesgos y los recursos con los que la empresa cuenta. En esta obra nos enfocamos en un aspecto de la empresa que es el servicio al cliente, así que debemos preguntarnos: ¿El servicio al cliente que ofrecemos está de acuerdo a lo esperado por el dueño, propietario o los socios de la empresa? Quizá hablamos de una pequeña empresa, con un solo dueño, pero la pregunta sigue siendo válida: El servicio al cliente que mi pequeña empresa ofrece ¿es realmente lo que yo espero que sea? Y si no tengo una pequeña empresa, si sólo presto mis servicios de forma independiente, sin personal, la pregunta ¿el servicio al cliente es realmente lo que yo espero que sea? ¡Sigue siendo importante!

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Cunningham, Scott, and Todd D. Kendall. Examining the Role of Client Reviews and Reputation within Online Prostitution. Edited by Scott Cunningham and Manisha Shah. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199915248.013.17.

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Seller reputation can incentivize the fulfillment of contractual obligations and the provision of noncontractible services if buyers have lower willingness to pay for products offered by sellers with poor reputations. For this reason, reputational mechanisms can substitute for court enforcement of contracts, when court enforcement is costly or unavailable, and more generally can improve sellers’ behavior toward buyers. This Chapter examines the market for professional escorts, a high-quality segment of the market for prostitution. Since prostitution is illegal in most US locations, court enforcement of contracts between buyers and sellers is problematic. We examine how the diffusion of websites that allow escort customers to share information with each other has created an important reputational mechanism where only weak measures of reputation were previously available. We show that the diffusion of one well-known website appears to correlate with a trend toward better escort behavior toward buyers. Welfare implications of this reputational mechanism are, however, ambiguous, since it likely expands the market for prostitution, potentially generating negative externalities.

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Daley, Dennis C., and Antoine B. Douaihy. Managing Your Substance Use Disorder. Oxford University Press, 2019. http://dx.doi.org/10.1093/med-psych/9780190926670.001.0001.

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This is a recovery workbook that provides clients with practical information and skills to help them understand and change their problems with alcohol, tobacco, or other drugs, such as marijuana, cocaine or methamphetamine, heroin or fentanyl, or nonprescribed addictive medications. The workbook is designed to be used in therapy or counseling and will help to focus on specific issues involved in stopping substance use and in changing behaviors that keep substance use problems active. The information presented is derived from research, clinical and recovery literature, and the authors’ many years of experience working with clients who have alcohol, tobacco, and other drug problems. It discusses the most effective and helpful recovery issues and change strategies from studies of cognitive-behavioral treatment, coping skills training, 12-step counseling, and relapse prevention. These treatment approaches focus on the importance of changing beliefs, thinking, relationships, and behaviors and learning skills to help clients stay sober and change their lives. The goals of this workbook are to help clients reach maximum treatment benefit by motivating them to develop and implement a personal change plan and to provide them with practical strategies and skills to cope with the most common problems and challenges encountered when substance use is stopped.

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48

The Executive's Guide to Understanding the Laws Behind White Collar Crime: Leading Lawyers on the Most Important Issues Executives Need to Understand (Inside the Minds). Aspatore Books, 2006.

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49

Smith, Virginia I. Important Clauses to Add to an Interior Design Contract Agreement: Significance of Signed Pacts Between Interior Designers and Clients. Independently Published, 2019.

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50

Nielsen, Stevan Lars, Russell J. Bailey, Dianne Nielsen, and Tyler R. Pedersen. Dose Response and the Shape of Change. Edited by Sara Maltzman. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199739134.013.40.

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Decades of research have demonstrated that psychotherapy is generally effective: symptoms change for the better and most clients feel and perform better after talk therapy (Lambert, 2013). In this chapter, we examine the relationship between number of therapy sessions and symptom change. We will focus on the primary claims of the two competing views of this relationship. The dose–effect (DE) model proposes that sessions are like doses; more session-doses cause more improvement. The good-enough-improvement (GEI) model proposes that clients persist in therapy until they improve enough to meet their goals; symptom change controls session attendance. We compare these competing models by examining patterns in the treatment we have provided at our counseling center. Our primary goal was to answer what we consider the most important question about session totals and symptom change: Do session totals cause symptom change, as proposed by the DE model, or is the reverse true: does symptom change control session totals, as proposed by the GEI model? At our counseling center both models fit the data. Greater session totals are associated with more improvement for some clients and other clients leave treatment when they improve enough to meet their treatment goals.

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