Relevant bibliographies by topics / Civil service Korea (South) Management

Academic literature on the topic 'Civil service Korea (South) Management'

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Published: 10 December 2022
Last updated: 29 January 2023

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Journal articles on the topic "Civil service Korea (South) Management"

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Albalushi, Ahmed, Ashraf Zaidan, Fakhrul Adabi Bin Abdul Khadir, and Muhammed Bin Yusof. "Competency Management in the Context of Omani Civil Service Reform & Development." International Business Research 12, no. 4 (March 20, 2019): 76. http://dx.doi.org/10.5539/ibr.v12n4p76.

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This paper aims to discuss the extent of the application-based management efficiency in the Sultanate of Oman Civil Service, by comparison with the practices and experiences of five systems of the civil service or the public in each of the (United States of America, Canada, South Korea, Saudi Arabia, United Arab Emirates). Several variables and address are necessary to achieve reform and development in the civil service such as the situation organizational and strategic system competencies, selection and appointment and based on efficiency, performance evaluation based on efficiency as one of the main functions of human resources management in the public sector, and the framework or efficiency model. In order to become a civil service in Amman of the best practices in the efficient management system at the regional and international level, providing more than ten developmental proposals paper to raise the level of the civil service, because the competency's management of important topics in the development of civil service performance, seen as a tool to shift from the traditional bureaucracy to modern organizations.
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Jeong, Bok Gyo, and Sung-Ju Kim. "NPO/NGO Education in Public Administration in South Korea." Journal of Public and Nonprofit Affairs 7, no. 2 (August 1, 2021): 173–91. http://dx.doi.org/10.20899/jpna.7.2.173-191.

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This study examines how NPO/NGO-related themes and theories are incorporated into public administration education in South Korea. By analyzing NPO/NGO-related courses in selected public administration programs, this research breaks down their curricula into major categories from the public administration and policy standpoints. This study found that civil society constitutes the public administration environment on the macro-level, while NPO/NGOs are key actors in the participatory governance and contracting-out on the micro-level. From the public policy standpoint, the advocacy function of NPO/NGOs took the central role in the public policy formation stage, while their service delivery function was highlighted in the public policy implementation stage. South Korean PA education is evaluated to take a top-down-style approach in embracing the roles of NPO/NGOs in the public policy implementation process. This study contributes to strengthening ties between PA education and NPO/NGO education and practices.
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Lee, Hodong, and Boyoung Kim. "Invigorating Care Farm Ecosystem Based on Public Service Innovation: Case of South Korea." Administrative Sciences 12, no. 2 (May 9, 2022): 58. http://dx.doi.org/10.3390/admsci12020058.

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Recently, the importance of care farming has been emphasized worldwide for the purpose of public health and healing, and, in particular, discussions on innovative transformation and expansion of the care farm ecosystem have continued in terms of convergence of agriculture and welfare. This study aims to present influencing factors based on a hierarchical concept framework for revitalizing care farm ecosystem based on public service innovation. To this end, the AHP methodology was used. Through previous studies, 16 variables were derived within four categories: recognition, structure, leadership, process, and recognition of variables that affect the activation of the care farm ecosystem and conceptualized them through Delphi techniques. In addition, a survey was conducted on 28 stakeholders in care farming to derive the importance of each variable. As a result of the analysis, ‘reliability’ was derived as the most important factor, followed by factors such as human competence, vision, civic participation, and innovation awareness. Hence, it was confirmed that trust and communication between stakeholders are important to lead the innovative public service ecosystem of care farm, and above all, human competence is an important influencing factor.
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Kim, Pan Suk, and Ji Yun Chun. "A critical review of the 2015 South Korean civil service pension reform." Public Money & Management 39, no. 5 (February 22, 2019): 369–78. http://dx.doi.org/10.1080/09540962.2019.1578546.

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Park, Mun-su, and Hwansoo Lee. "Smart City Crime Prevention Services: The Incheon Free Economic Zone Case." Sustainability 12, no. 14 (July 14, 2020): 5658. http://dx.doi.org/10.3390/su12145658.

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This study explores ways to improve the security systems of emerging smart cities by conducting a case study of the smart crime prevention service of the Incheon Free Economic Zone (IFEZ) in South Korea. Data from the IFEZ were collected between January 2017 and December 2018 across the smart system’s four functional areas (intelligent video surveillance, suspicious vehicle surveillance, emergency alerts, and abnormal sound sources) and 10 types of situations (emergency, violence, civil complaints, intrusion, kidnapping, loitering, throwing, suspicious vehicle, collision explosion, and sudden event). Descriptive statistics were analyzed to show the limitation of the smart crime prevention service. The results revealed three significant insights into the best practices for smart crime prevention services in smart cities: first, smart crime prevention services are required to verify the accuracy and consistency of collected data; second, the government must establish a consistent process to link all crime prevention services and to secure data linkages; and third, the government must urgently foster and secure experts in specialized institutions to carry out these advised functions. Ultimately, these findings suggest that in-depth discussions of data collection and sharing are required to ensure the optimal development of smart city security services.
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Lee, Young-Joo, and Jin-Woo Jeong. "The Link Between Public Service Motivation and Volunteering: The Case of South Korean Civil Servants." International Journal of Public Administration 38, no. 5 (January 21, 2015): 355–63. http://dx.doi.org/10.1080/01900692.2014.938819.

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Cherednichenko, Larisa G., Roman V. Gubarev, Evgeny I. Dziuba, and Fanil S. Fayzullin. "Game-Theoretic Approach to Modeling Collective Labor Incentives for Regional Civil Servants in Russia." Journal of Institutional Studies 14, no. 3 (September 25, 2022): 103–18. http://dx.doi.org/10.17835/2076-6297.2022.14.3.103-118.

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Currently, a number of external factors (in particular, sanctions pressure from the US and EU countries, the pandemic of a new coronavirus infection) have a strong negative impact on the socio-economic development of the constituent entities of the Russian Federation. Therefore, the head of almost any Russian region is forced to perform the functions of an anti-crisis manager. The modern system of stimulating the work of civil regional employees can help improve the efficiency of public administration, and as a result, ensure the socio-economic development of a constituent entity of the Russian Federation. The author's approach to this issue is based on the simultaneous application of a number of modern scientific methods, namely index, neural network technologies and mathematical game theory. The use of neural network technologies makes it possible to objectively assess the achieved level of socio-economic development of a constituent entity of the Russian Federation. Taking into account the positive foreign (Singapore and South Korean) experience in the field of civil service reform, it is proposed to make the amount of collective incentive payments (bonus fund) of regional civil servants directly dependent on the achieved level of socio-economic development of the subject of the Russian Federation. In turn, this implies the development of a hierarchical system of collective-individual stimulation of the work of regional civil servants. During the construction of the game-theoretic model, the correct establishment of the relationship between the level of collective incentive payments to regional civil servants and the socio-economic development of a constituent entity of the Russian Federation is ensured. After experimental refinement of the parameters of the game-theoretic model, there is a possibility of its practical application to stimulate the work of regional civil servants in Russia. The introduction of the author's approach into the practice of regional management, firstly, will allow coordinating the activities of ministries and departments, and secondly, will strengthen control over the targeted spending of budgetary funds on bonus payments to civil civil servants.
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Hwang, Deok Soon, Wonbong Jang, Joon-Shik Park, and Shinyang Kim. "Social enterprise in South Korea." Social Enterprise Journal 13, no. 4 (November 6, 2017): 362–75. http://dx.doi.org/10.1108/sej-09-2017-0047.

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PurposeThe purpose of this paper is to investigate the socio-economic background and development of social enterprises in Korea and identify representative social enterprise models. Design/methodology/approachThe typology used in this study focuses on the interaction between civil society, the state and the market in their efforts to solve social problems. As a result, the typology is mainly related with social goals, although the organizational form is also taken into consideration when selecting representative social enterprises in each type so as to present a broad array of developmental histories. FindingsThis paper identified four types of social enterprises: work integration social enterprises; social service provision social enterprises; regional regeneration social enterprises; and alter-economy social enterprises. These types are not immutable; another form of social enterprise might emerge to address a new social issue and lead to a new strand of similar social enterprises. Originality/valueThis study found that the goals of social enterprises in Korea share common characteristics with those of social enterprises in European countries. Another outstanding feature of Korean social enterprises is that most social enterprises other than work integration social enterprises also regard work integration or job creation for the disadvantaged people as one of their important social missions.
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Nam Koong, Keun. "Civil Service Reform in Participatory Government: Civil Service System in Transition." Korean Journal of Policy Studies 22, no. 1 (August 31, 2007): 19–45. http://dx.doi.org/10.52372/kjps22102.

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This paper analyzes the recent reform initiatives of the civil service system in Korea. The modern civil service system was founded during the Park Jung-Hee Administration. The major characteristics of the system can be summarized as a merit-based, rank-oriented, closed career, and centralized managemetn system. The Korean civil service system was instrumental during the period of government-led growth. However, the 1997 financial crisis and the ensuring economic recession instigated the Korean government reform program, including civil service reform. As the package of civil service reform policies has been formulated and implemented during the Kim Dae-Jung and Roh Moo-Hyun administrations, the Korean civil service system is experiencing a paradigm shift from a rank-oriented, closed career, seniority-based, and centralized management system to a job-oriented, open-career, performance-based, and decentralized system. This article outlines three factors explaining the transformation. For Korean civil service reform to be successful, implementation is required for a certain period of time. The article discusses several tasks that are necessary for fully achieving the reform goals of the participatory government.
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Lee, Chang Kil. "The politicization of senior civil service in Korea: a human resource management perspective." Asian Education and Development Studies 7, no. 4 (October 1, 2018): 412–25. http://dx.doi.org/10.1108/aeds-11-2017-0114.

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PurposeThe purpose of this paper is to examine the politicization of senior civil service (SCS) in Korea from a human resource perspective. To be specific, it is to explore how much the SCS has been politicized after its inception in 2006 and to discover what has strengthened it.Design/methodology/approachThis paper employs the human resource management perspective with five stages, selection, rotation, education, promotion and compensation, which are related with different weights to four causes of politicization: political desire to control, leadership change, public demands and political interest.FindingsThis paper argues that politicization of SCS in Korea has gradually increased during the last 10 years. It also found that, while selection and promotion is strongly politicized, education and compensation is weakly politicized.Originality/valueThis paper mainly draws increasing politicization after it was introduced. Little prior literature has explored the politicization of SCS in human resource management processes and its causes for Korea.
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Dissertations / Theses on the topic "Civil service Korea (South) Management"

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Jeon, Jiyeon. "Examining How Wi-Fi Affects Customers Loyalty at Different Restaurants: An Examination from South Korea." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/2218.

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The main research objective of this study was to determine whether Wi-Fi affects customer's loyalty and how its impact differs depending on the type of restaurants: coffee shops, fast food restaurants, and casual dining restaurants. For the study I designed a primary field survey to collect data and performed multiple linear regression analysis to test the study hypotheses. Findings show that Wi-Fi service factors turned out to be significant for all types of restaurants for both attitudinal and behavioral loyalty. Wi-Fi service factors were more important for coffee shop loyalty than fast-food restaurants or casual dining restaurants. However, not all of the Wi-Fi usage factors were significant consistently. Furthermore, Wi-Fi service factors were much more important for coffee shop loyalty than fast food restaurants or casual dining restaurants. Findings are expected to assist hospitality marketers to utilize Wi-Fi service as a point of service towards their customers.
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Mlindazwe, Thozama. "Guidelines for the development of an induction programme for the Education Management Development Centre, Metropole South District." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/4210.

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Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010.
ENGLISH ABSTRACT: South African government employees are under extreme pressure to deliver quality and effective service to the public. They are also under extreme pressure to develop leadership and skills and to set high standards for quality service delivery. The Government therefore has a duty to ensure that employees are well equipped to render services needed by the public. The Department of Education is under scrutiny and pressure to address the skills shortage in the country and such skills must be of a globally acceptable standard. It is therefore most essential that new employees of the Department of Education at district level be well aware of the Department’s vision and mission and what the Department of Education stands for. The new employee needs to be well aware of the micro, macro and meso objectives of the Department. Employees at the district level of the Department of Education are there to provide guidance, governance and leadership to the leadership in the schools. This is a huge responsibility that needs employees who are aware of the Department of Education. By induction, the new employee can be made fully aware of what the organisation stands for. Through induction, the objectives, vision, mission, challenges, strengths and culture of the organisation can be transferred and emphasised. What the organisation believes and its objectives must be transferred by means of communication from the starting phase of the employee’s entry. This makes induction one of the important aspects of organisational development. It is important for each new employee in the South African public sector to be exposed to a sound induction programme. This research was undertaken with the aim of providing guidelines for the development of the induction programme of the Education Management Development Centre (EMDC) South. Data for emperical study was collected by means of focus groups discussions unstructured interviews and case study
AFRIKAANSE OPSOMMING: Werknemers van die Suid-Afrikaanse regering is onder geweldige druk om kwaliteit en effektiewe diens aan die publiek te lewer. Hulle is ook onder geweldige druk om leierskap en vaardighede te ontwikkel en om ‘n hoë standaard vir kwaliteit dienslewering daar te stel. Die Suid-Afrikaanse regering het dus ‘n plig teenoor sy werknemers om te verseker dat hulle goed toegerus is om die nodige dienste aan die publiek te lewer. Die Onderwysdepartement is ook onder die vergrootglas en onder druk om die vaardigheidstekort in die land aan te spreek en op ‘n manier wat voldoen aan globale aanvaarbare standaarde. Dit is daarom baie belangrik dat nuwe werknemers op die distriksvlak van die Onderwys Departement bewus moet wees van sy visie en missie, en wat die Onderwys Departement se stand van sake is met betrekking tot die bogenoemde kwessie. Die nuwe werknemers moet bewus wees van die mikro, makro en meso doelwitte van die Departement. Werknemers op distriksvlak van die Onderwys is daar om leiding, beheer en ondersteuning te bied aan die leierskap van die skole. Hierdie is ‘n baie groot verantwoordelikheid wat ‘n werknemer benodig bewus is van die operationele prosedures van die Onderwys Departement. Dit is deur induksie dat die nuwe werknemer ten volle bewus gemaak kan word van waarvoor die organisasie staan. Dit is deur induksie dat die doelwitte, visie, missie, uitdagings, sterk punte en kultuur van die organisasie oorgedra en beklemtoon kan word. Dit waarin die organisasie glo en sy doelwitte moet deur middel van kommunikasie vanaf die intree fase aan die werknemer in die organisasie oorgedra word. Induksie is daarom een van die belangrike aspekte van organisasie-ontwikkeling. Dit is belangrik dat elke nuwe werknemer in ons Suid-Afrikaanse publieke sektor aan ‘n goeie induksieprogram blootgestel word. Hierdie navorsing beoog om riglyne te gee vir die ontwikkeling van die induksieprogram vir die OBOS Suid. Die data vir die emperiese studie was ingesamel deur middel van fokusgroep besprekings, ongestruktureerde onderhoude en ‘n gevallestudie.
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Dlamini, Lomkhosi. "The management of HIV/AIDS in the South African Public Service challenges and best practices for the Department of Public Enterprises /." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-05082007-134154.

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Krexe, Owethu Mziwabantu. "Evaluating the effectiveness of talent management strategies in rural municipalities in the Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/3215.

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South Africa has three spheres of government, of which all are battling with the delivery of services to the population due to a number of challenges (Koketso and Rust, 2012). The local sphere of government was established in 1996 by the constitution of South Africa, for promoting social and economic development at municipal-based jurisdictions (Valeta and Walton, 2008). Pillay, Subban and Qwabe (2008) state that the South African public service lacks the skills required to perform their duties effectively and this is a key restraint. To emphasise this lack of skills, in an earlier study Meyer and Babb (2005) stated that management in the public sector is faced with a challenge of attracting employees with suitable skills for the job. Therefore, talent management has been identified as one of the strategies rural municipalities can use to improve performance. For this study, talent management is defined as a strategic process of attracting, recruiting, developing and retaining individuals who have the capability to make a significant difference to the current and future performance of the institution. The primary objective of the study was to evaluate the effectiveness of current talent management strategies used by rural municipalities and to provide these municipalities with a talent management model that can be of benefit to these institutions. This study analysed whether rural municipalities have talent management strategies and how effective those strategies were, by evaluating their current ways of attracting, developing and retaining their talent. A structured questionnaire was used as the measuring instrument. The study concluded by providing a talent model that could be used by rural municipalities.
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Kgomokaboya, Ngoako Charles. "An evaluation of the transformation process within the South African Police Services in the Capricorn District Municipality." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/493.

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Sizani, Lulama Viwe. "An assessment of grievance investigations by the public service commission in South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2422.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.
This study assessed the role of the Public Service Commission (PSC) in the public service grievance investigations in South Africa, with the intention of finding a feasible approach for constructing and attending to fair and just grievance procedure. This study also sought to investigate the effectiveness of the methods used by the PSC employee grievances with the intention of recommending an appropriate approach in dealing with grievances. The PSC, as a Constitutional oversight body, may be charged with responsibilities to assess if the public service deals with grievances of employees, but fail to assess itself. It is studies like this that mirror how the PSC assesses employee grievances in the public service and whether it succeeds in advancing effectively and effective on that.
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Vink, Bazil Rainer. "The benefits and critical importance of diversity management in the National Department of Public Works." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/21984.

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Thesis (MBA)--Stellenbosch University, 2008.
ENGLISH ABSTRACT: This thesis extends research on the benefits and critical importance of diversity and proper diversity management in South African government departments, and was built on the premise that this research can provide benefits in assisting this government departments to make improvements in their diversity management and to harness the benefits of diversity. Participants in the study were the employees from the National Department Public Work's Cape Town Regional Office. The study also looks at diversity management studies conducted in Australia, Malaysia and Canada. The study involves an in-depth analysis of the literature on diversity management, which resulted in an untangling of the complexity of the subject .
AFRIKAANSE OPSOMMING: Die doel van hierdie werkstuk is om die voordele en kritiese belang van die bestuur van diverse werkgroepe binne die Suid Afrikaanse staatsdepartemente te ondersoek. Nieteenstaande die moontlike slaggate, moet die voordele van 'n diverse werksgroep en die belangrikheid om sodanige personeel effektief te bestuur nie deur werkgewers onderskat word nie. Die werknemers van die Nasionale Department Publieke Werke, Kaapstad gaan deel neern in die studie. Die studie sluit in persoonlike onderhoude. Die studie ondersoek ook bevindinge oor die bestuur van diversiteit in Australia, Malaysia en Kanada, Dit sluit ook in diepte ondersoek van literuur aangaande diverse bestuur.
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Matibane, Luvuyo P. "Improving service delivery through partnerships between local government, civil society and the private sector : a case study of Imizamo Yethu." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5253.

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Thesis (MA (Public and Development Management))--University of Stellenbosch, 2010.
ENGLISH ABSTRACT: Developmental local government places emphasis on the importance of partnerships between local government and various stakeholders such as community-based organisations, non-governmental organisations and private sector organisations delivering services to communities. The focus of this thesis is on a service delivery improvement plan for Imizamo Yethu in Hout Bay, Cape Town, a poor Black informal settlement alongside a well-established and affluent White suburb. There is severe lack of service delivery in that community and the study has sought to suggest a solution that would address the appalling situation in which the people of Imizamo Yethu live. It seeks to respond to the question: How can partnerships between civil society organisations, local government and the private sector improve service delivery in Imizamo Yethu? The main research objectives were to determine how local government, business and civil society organisations can deliver services; to establish whether there were any partnerships between local government, civil society and the private sector in Imizamo Yethu; to describe the activities of role players in Imizamo Yethu; to identify areas that require partnership between these role players; to generate information for future research that will enable the community of Imizamo Yethu to address their problems; and to make recommendations on how service provision could be improved by establishing partnerships between local government, civil society and the private sector. Service provision is a complex exercise that needs different skills and strategies. Local government alone cannot win the battle of service delivery. What is needed is the collaboration of different role players using their different and unique capabilities. Partnerships between local government, civil society organisations and the private sector can be an effective alternative model of service provision. The study therefore focuses on improving partnerships between local government, civil society and business in Imizamo Yethu. While many civil society organisations, business organisations and local government departments are involved in service delivery and development in Imizamo Yethu, these organisations operate in isolation from each other. This makes it virtually impossible for them to make a dent in service delivery challenges. Through partnerships, local government, civil society and the private sector could wszssork together to mitigate the situation in the particular community. Forums by means of which local government, civil society organisations and business can work together should therefore be formed. Such forums could assist in terms of devising a strategy to provide services, and disseminate information. The study examines the level of service delivery and partnerships in Imizamo Yethu. It was found that there is both lack of service delivery and lack of partnership between the local government, which is the City of Cape Town, civil society and the private sector. It is recommended that community service delivery be established, with dissemination of information by the City of Cape Town by means of a communication strategy aimed at informing the community about such service delivery.
AFRIKAANSE OPSOMMING: Ontwikkelingsgerigte plaaslike regering beklemtoon die belangrikheid van vennootskappe tussen die plaaslike owerheid en verskillende belanghebbers soos gemeenskapsgebaseerde organisasies, nie-regeringsorganisasies en organisasies in die private sektor wat dienste aan gemeenskappe lewer met die oog op ontwikkeling. Die tesis fokus op ‘n verbeterde diensleweringsplan vir Imizamo Yethu te Houtbaai, Kaapstad, ’n arm, informele Swart nedersetting aangrensend aan ‘n goed gevestigde en welgestelde wit voorstad. Die gemeenskap ondervind ’n ernstige gebrek aan dienslewering en die studie het gepoog om ’n oplossing aan die hand te doen om die haglike omstandighede waarin die inwoners van Imizamo Yethu bestaan, aan te spreek. Dit het probeer om die vraag met betrekking tot hoe vennootskappe tussen organisasies van die burgerlike samelewing, die regering en die private sektor dienslewering aan Imizamo Yethu kan verbeter. Die hoof navorsingsdoelwitte was om vas te stel hoe plaaslike regering en organisasies binne die sakelewe en burgerlike samelewing dienste kan lewer; om vas te stel of daar enige vennootskappe tussen die plaaslike owerheid, die burgerlike samelewing en die private sektor in Imizamo Yethu bestaan; om die aktiwiteite van rolspelers in Imizamo Yethu te beskrywe; om areas waarbinne ’n vennootskap tussen sodanige rolspelers benodig word, te identifiseer; om inligting vir toekomstige navorsing wat die gemeenskap in Imizamo Yethu in staat sal stel om hul probleme aan te spreek, te genereer; en om voorstelle aan die hand te doen oor hoe dienslewering deur die daarstelling van vennootskappe tussen die plaaslike bestuur, die burgerlike samelewing en die private sektor verbeter kan word. Die lewering van dienste is ‘n ingewikkelde oefening wat verskillende vaardighede en strategieë verg. Die regering is nie in staat om die stryd om dienste te lewer, op sy eie te stry nie. Wat vereis word, is samewerking van die kant van verskillende rolspelers wat hul onderskeie en unieke vermoëns inspan. Vennootskappe tussen die plaaslike owerheid, organisasies binne die burgerlike samelewing en die private sektor kan ’n effektiewe alternatiewe model vir dienslewering wees. Die studie is dus ook gerig op die verbetering van vennootskappe tussen die plaaslike owerheid, die burgerlike samelewing en die sakelewe in Imizamo Yethu. Terwyl vele organisasies binne die burgerlike samelewing en sakelewe en plaaslike regeringsdepartemente reeds by dienslewering en ontwikkeling in Imizamo Yethu betrokke is, tree hierdie organisasies afsonderlik op. Hul geïsoleerdheid maak dit haas onmoontlik om die uitdagings verbonde aan dienslewering die hoof te bied. Vennootskap tussen die plaaslike owerheid, die burgerlike samelewing en die private sektor kan egter samewerking bewerkstellig om omstandighede binne die besondere gemeenskap te verlig. Forums waarbinne samewerking tussen die plaaslike owerheid, die burgerlike gemeenskap en die sakelewe moontlik is, behoort dus geskep te word. Sulke forums kan die ontwikkeling van ’n strategie vir dienslewering en die verspreiding van inligting aanhelp. Die studie het die vlak van dienslewering en vennootskap in Imizamo Yethu ondersoek. ’n Gebrek aan dienslewering sowel as aan vennootskap tussen die plaaslike owerheid, naamlik die Stad Kaapstad, die burgerlike samelewing en die private sektor is gevind. Die voorstel is dat die Stad Kaapstad dienslewering aan die gemeenskap instel, tesame met ‘n inligtingstrategie wat daarop gemik is om die gemeenskap oor sodanige dienslewering in te lig.
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Asiedu, Benjamin. "An evaluation of effective customer care management at Buffalo city municipality: a case study." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/7947.

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In 1994, the new democratic South African government realised the magnitude of its service delivery problem and the urgency with which it needed to solve it. Emphasis was placed on better life for all. The local government, with regard to ensuring better life all, has since adopted the Batho-Pele principles and incorporated them into customer care to deliver a better life for all. However, recent service delivery reports in the Daily Dispatch and its sister publication Go & Express as well as service delivery protests across the country (including BCM) indicate all is not well. Many hypothesises have been raised as to why municipalities continue to under-perform. However, beyond these hypothesises is customer care management, and its constituents of customer service, complaint management and call centre activities. Customer care in the public sector has long been seen as the work of front-line staff. Others believe it is irrelevant in the public service due to the non-competitive nature of public service. Batho-Pele principles, since its inception in the public sector in South Africa, have been drummed up to put people first. Weary citizens see it differently and this has not escaped Buffalo City Municipality (BCM). BCM, one of the pioneers in the South African local government to have initiated customer care, admits there is institutional inefficiency. The primary objective of this study is to evaluate the effectiveness of customer care management at BCM. In doing so; the study has narrowed the study to: describing the practice of customer care and customer care management in the public sector ( BCM included), establishing the components that constitute an integrated customer care management programme at BCM, investigating and describing the conceptual understanding of customer care and customer care management at BCM, and exploring and describing the role vision and values statements play in rendering a successful customer care programme at local government level with BCM as the focal point.
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Mbanjwa, Sibonelo Glenton. "The implementation of a performance management system in the Northern Cape Department of Environment and Nature Conservation." Thesis, Rhodes University, 2011. http://hdl.handle.net/10962/d1003869.

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This document consists of three sections, and they are the academic paper (section 1), literature review (section 2) and research methodology (section 3). The academic paper consists of the purpose of the research, the summarised literature review, summarised research methodology and the research findings. The literature review section is a detailed review of literature used in this study. The research methodology section explains the research methodology and design which was employed in this study and it gives more details than the summarised version of the academic paper section. This summary integrated all the elements of section 1, section 2 and section 3. The purpose of this research is to identify the main problems that the Department of Environment and Nature Conservation (DENC) could encounter during the implementation and use of a performance management system, based on employee perspectives. The objectives of this research are therefore: to establish how often a particular problem has been encountered during the implementation and use of a performance management system in DENC; to identify the impact of various problems on the implementation of a performance management system, to establish whether these problems can be easily solved or not, and to analyse the problems associated with the implementation of a performance management system, as well as making recommendations for the successful implementation of a performance management system in the future. In this study, the researcher employed both quantitative and qualitative research approaches, informed by post-positivism as research orientation. The data collection techniques employed in this research include survey questionnaires and individual interviews. The survey questionnaire was answered by fifty respondents, and interview questions were answered by four respondents. The ethical issues were addressed by writing a letter to the Head of Department and getting authorisation to complete the research and informing respondents of their right to withdraw and to participate voluntarily. The findings indicate that the problems are either sometimes encountered or rarely encountered, and the division is about fifty percent of those sometimes encountered to those rarely encountered. This research indicates that most of the problems have a moderate impact on the use and implementation of a performance management system. The lack of management has a high impact, and a lack of positive attitude to performance management system (PMS) certainly has an impact on the use and implementation of the performance management system. Items such as the problem of information and communication technology (ICT) which does not support PMS adequately, and defining too many key performance indicators (KPI), have a small impact on the use and implementation of the performance management system. There are three problems which are difficult to solve and they are: lack of management commitment, organisational members‟ lack of positive attitude to the PMS and an insufficient period of commitment from management to PMS. This research indicates that most of the problems associated with PMS are moderately easy to solve. Two other problems that are easy to solve include the problem where there are too many KPIs defined and the problem where there is no organisational member appointed to take ownership of the PMS. According to this research, the top ten ranking problems have high ranking scores and this indicates that they can create major difficulties for the DENC in implementing the performance management system, and the chance of encountering these problems is high in the DENC in comparison to other problems. Almost all the problems ranked in the top ten seem to score highly in terms of the severity of their impact, and therefore this means that these are the problems which have an impact and, when they are not easily solved, they can become a tenacious issue for the organisation.
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Books on the topic "Civil service Korea (South) Management"

1

Jamil, Ishtiaq, Tek Nath Dhakal, and Narendra Raj Paudel, eds. Civil Service Management and Administrative Systems in South Asia. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-90191-6.

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Public sector reform in ASEAN member countries and Korea. Seoul, R.O.K: Daeyoung Moonhwasa Pub. Co., 2011.

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Marwick, KPMG Peat. South Carolina management systems performance audit final report. Columbia, S.C: South Carolina Performance Audit Steering Committee, Office of the Lieutenant Governor, 1997.

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Commission, South Africa Public Service. Report on the state of performance management systems in the South African public service. Pretoria: Public Service Commission, 2004.

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Managing gender: The state, the new middle class, and women workers 1830-1930. Melbourne: Oxford University Press, 1989.

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South Africa. Public Service Commission. Branch: Integrity and Anti-Corruption. Fact sheet on the management of complaints lodged with the Public Service Commission. Pretoria: Public Service Commission, 2012.

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Kenya). Roundtable Conference African Association for Public Administration and Management (Nairobi. Repositioning the African public services for the realization of national visions: Report of the 32nd Roundtable Conference of the African Association for Public Administration and Management (AAPAM) : Durban, South Africa, 15-19 November 2010. Nairobi]: AAPAM, 2010.

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Agere, Sam. Rethinking policy analysis and management: Enhancing policy development and management in the public service. London: Commonwealth Secretariat, 1999.

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South Africa. Public Service Commission. Branch: Leadership and Management Practices. Report on the implementation of the Performance Management and Development System for senior managers in the Western Cape Province. Pretoria: Public Service Commission, 2011.

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Koryŏ chŏngchʻisa non: Tʻongil kukka ŭi hwangnip kwa tongnip wangguk ŭi siryŏn. Sŏul: Koryŏ Taehakkyo Chʻulpʻanbu, 2004.

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Book chapters on the topic "Civil service Korea (South) Management"

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Nam, Juhyun. "South Korea." In Civil Service Systems in East and Southeast Asia, 45–57. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003326496-4.

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Singh, Namrata. "Civil Service Management in India." In Civil Service Management and Administrative Systems in South Asia, 73–97. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_4.

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Shrestha, Shree Krishna, and Narendra Raj Paudel. "Civil Service Management in Nepal." In Civil Service Management and Administrative Systems in South Asia, 99–119. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_5.

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Jamil, Ishtiaq, Tek Nath Dhakal, and Narendra Raj Paudel. "Introduction: Understanding Civil Service in South Asia." In Civil Service Management and Administrative Systems in South Asia, 1–24. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_1.

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Rizal, Dhurba. "The Civil Service System in Bhutan." In Civil Service Management and Administrative Systems in South Asia, 25–48. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_2.

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Haque, Sk Tawfique M., and M. Mahfuzul Haque. "The Civil Service System of Bangladesh." In Civil Service Management and Administrative Systems in South Asia, 49–72. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_3.

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Panday, Pranab Kumar. "The Administrative System in Bangladesh: Reform Initiatives with Failed Outcomes." In Civil Service Management and Administrative Systems in South Asia, 215–39. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_10.

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Gautam, Bharat. "Reforms in the Administrative System of Nepal." In Civil Service Management and Administrative Systems in South Asia, 241–59. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_11.

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Wasnik, Jitendra G. "The Local Administrative System in India." In Civil Service Management and Administrative Systems in South Asia, 261–80. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_12.

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Liyanage, K., R. Ramesh, and N. Sivakumar. "Public Administration in Sri Lanka: An Inquiry into Structure, Reforms, and Management." In Civil Service Management and Administrative Systems in South Asia, 281–304. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_13.

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Conference papers on the topic "Civil service Korea (South) Management"

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Yoon, J. H., and H. S. Cha. "An Empirical Study of Facility Management Performance on Commercial Office Building in South Korea." In The 5th International Conference on Civil Engineering and Urban Planning (CEUP2016). WORLD SCIENTIFIC, 2017. http://dx.doi.org/10.1142/9789813225237_0011.

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Bum, Y. Sung, J. Sungha, L. Hyoung Joon, P. Sang Yoon, and H. Joon. "Data-Driven Dynamic Service Area Analysis: A Case Study with Taxi GPS Data in Seoul, South Korea." In ASCE International Conference on Computing in Civil Engineering 2019. Reston, VA: American Society of Civil Engineers, 2019. http://dx.doi.org/10.1061/9780784482445.048.

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Li, Hong, and Yao Xie. "Comparative Study on the Coordinated Development of Service Trade and Ecological Environment between China, Japan and the South Korea." In 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/saeme-18.2018.119.

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Jeong, Jae-Yoon, Yun-Jae Kim, Poh-Sang Lam, Seunghyun Kim, and Gi-Dong Kim. "Effect Of The Mean Temperature of Storage Site on Chloride-Induced Stress Corrosion Cracking Rate in ASME Code Case N-860: Case Study." In ASME 2022 Pressure Vessels & Piping Conference. American Society of Mechanical Engineers, 2022. http://dx.doi.org/10.1115/pvp2022-83766.

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Abstract Spent nuclear fuels (SNFs) are stored in stainless steel canisters at Independent Spent Fuel Storage Installations (ISFSIs) typically near the seashore. During long-term storage of these canisters in the dry cask storage system (DCSS), chloride-induced stress corrosion cracking (CISCC) could occur due to the deliquescence of concentrated salt deposits on the canister surface. To evaluate such flaws on the accessible exterior metallic portions of containment systems while in service, the ASME Section XI Code Case N-860 provides inservice inspection requirements for aging management of canisters manufactured with welded austenitic stainless steels. It is noteworthy that CISCC crack growth rate (CGR) model in Code Case N-860 consists of the constitutive equations with temperatures (canister surface temperatures, storage site yearly mean temperature, and ambient temperature measured at overpack inlet) and is independent of stress intensity factor or other environmental factors. In this work, the mean temperature effect of the local storage site on the CGR is analyzed based on the CISCC CGR model in Code Case N-860. The specified mean temperature in the Code Case is calculated yearly however, the crack growth by CISCC can be evaluated differently if the mean temperature of storage site with a large annual range of temperature such as South Korea is applied. In that case, the monthly mean temperature is adjusted as the yearly mean temperature so the effect of averaging range for calculating the mean temperature is analyzed. Firstly, climate data of some candidate sites for the storage in South Korea are measured from Korea Meteorological Administration (KMA). The climate data of the Diablo Canyon Power Plant located in California (United States) is obtained from National Weather Service (NWS) for comparison. Yearly data from 2012 to 2020 are applied and the crack growth is estimated for sites of different annual ranges.
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Avramenko, Valentin, Svetlana Bratskaya, Dmitry Marinin, Anatoliy Terzi, and Mariya Yarmolyuk. "Pilot Test of Precipitation Setup for Dust Supressor and Transuranic Elements Removal From Wastewaters of Chernobyl Nuclear Power Plant." In ASME 2011 14th International Conference on Environmental Remediation and Radioactive Waste Management. ASMEDC, 2011. http://dx.doi.org/10.1115/icem2011-59256.

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In this paper we report the results of pilot tests of flocculation/precipitation setup for dust-suppressor (DS) and transuranic elements (TUE) removal from wastewaters of Chernobyl Nuclear Power Plant (ChNPP), including those of the Object “Shelter”. Tests were performed on the pilot unit (PU), which included service tank, precipitation tank, and accumulation tank, 300 dm3 each, connected with pipelines with dosing and pumping equipment, and throttle valves providing controlled dosing, mixing, precipitation and mechanical filtration of radioactive wastewaters under different conditions. The reagent compositions used in pilot tests were based on coagulant POLYPACS-30 LF (aluminum polyoxychloride), synthetic cationic flocculants Besfloc K6634, K510CA, K6732 («Kolon Life Science, Inc», South Korea) varying in molecular weight and charge density, and natural cationic flocculant «Chitofloc» (Institute of Chemistry FEBRAS, Russia). The following wastewater parameters were controlled during the pilot tests: pH, dry residue, oxygen consumption, total α- and β-activity, isotope composition, optical density and DS content. The precipitation setup demonstrated lower efficiency DS removal from evaporator concentrates due to high ionic strength suppressing the electrostatic interactions between coagulants/flocculants and oppositely charged colloids of DS and TUE. The residual DS concentration was below 1 mg/L that corresponds to decontamination factor above 300 for the drainage water samples tested. The chitosan-based “Chitofloc” flocculant appeared to be the reagent which was the least sensitive to negative effect of ionic strength; however, the decontamination factor in DS removal was not higher than 5 due to suppressing of electrostatic interactions in high salinity media. Analysis of α-activity of water samples after flocculation/mechanical filtration revealed that TUE were not detected in the drainage water samples with DS content reduced to 2 mg/L that corresponds to TRU decontamination factor above 10000 and confirms immobilization of TUE in DS precipitate.
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Boszczowski, Eduardo Bomfim, Carlos Renato Aragonez de Vasconcellos, Kleber Vini´cius da Cruz, Ozias Pereira Filho, and Sarah Marcela C. Cartagena. "Best Practices for Third Party Pipeline Damage Risk Management With Social and Environment Responsibility: Transpetro—Petrobras Transporte S.A." In 2008 7th International Pipeline Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/ipc2008-64595.

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The present paper describes the tasks developed along 550 kilometers of PETROBRAS TRANSPORTE South Region right-of-way where there are more than 1000 kilometers of onshore pipelines. This work was based on the company Integrity Management Program, with focus on risk reduction due to third party damage, promoting social accountability and environment preservation. On the Introduction there are presented pipeline failures stats in USA and Europe. It’s visible in the stats that third party damage is one of the most common pipeline failures responsibleness. In the next topics we list the mitigation methods based on the Integrity Management Program that involves risk analysis; inspection plans based on risk; plan check and program audits. On the Detailed Plan we present standards and normal requirement for pipeline integrity; the Company GIS — Geographic Information System — where you find the pipeline data with its position and depth from ground level; the action plan to correct anomalies found during inspections; and the awareness programs performed through the Communication System to answer the solicitations registered at TRANSPETRO Call Center. We also present the social and environment Responsibility Program that includes the Identification of the communities around our right-of-way, the social and environment classification and the projects development to guaranty the installation integrity that contribute to the communities quality life raise. The Communication Plan for the stakeholders is based on API 1162 – Public Awareness Programs for Pipeline Operators. This plan is accomplished by a team of different professionals such as communication and social service professionals and others. They visit Public Officials (City Hall, Civil Defense, Fire Department, Road Police and Public Services Providers), Excavators, land owners and communities with the objective to guide and publicize safe and co-responsible manners to pipeline installations. It’s remarkable the creation of especial projects in the communities along the right-of-way, such as Communitarian vegetable fields, mobile movie theaters and educational effort in high schools. We also present the results from the Integrity Program to prevent third party damage, the improvement promoted and the recommendations to make it better. At the end we present the costs involved in all actions to prevent third party damage by Brazil South Region Pipeline Operator.
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