Journal articles on the topic 'Citizen Experience'

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1

Liu, Lin, Ivan Y. Sun, and Jianhong Liu. "Police Officers’ Attitudes Toward Citizens in China." International Criminal Justice Review 28, no. 1 (July 10, 2017): 45–61. http://dx.doi.org/10.1177/1057567717717317.

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Although a substantial number of studies have examined public attitudes toward the police, a relatively thin line of research has assessed police attitudes toward the citizenry in China. Using survey data collected from a sample of approximately 200 Chinese police officers, the current study examined the effects of police officers’ demographic characteristics, socialization and experience factors, and role orientations on officers’ attitudes toward citizen virtue, citizen cooperation with the police, and citizen input in police work. Results indicated that background and experience characteristics were ineffective in predicting the three aspects of officer attitudes toward citizens. Crime-fighting and service orientations were found to be related to officers’ attitudes toward the citizenry. Findings of this study enhance our understanding of police occupational attitudes in China and provide valuable implications for policy and future research.
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Pareek, Urvashi, and Nagendra Ambedkar Sole. "Delivery of Time-Bound Public Services to Citizens: Indian Experience." Indian Journal of Public Administration 66, no. 3 (September 2020): 343–55. http://dx.doi.org/10.1177/0019556120953806.

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The delivery of public services to the citizens is the most critical function of the government, among the other functions being development and regulation. The three essential pillars of public service delivery are timelines, quality and grievance redressal. The concept of public service delivery emerged in the 1990s, with New Public Management and Citizen Charter’s evolution in the UK. With the shift in the role of the state from provider to facilitator and regulator of public services, the focus is to ensure transparency, accountability and citizen centricity in administration and maintain citizen’s satisfaction and trust in the government. This article highlights the concept of public service delivery, and time-bound delivery practices, adopted internationally and nationally. The article concludes that India needs to look beyond Information and Communications Technology and capitalise on other options as listed in suggestions.
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Llorente, Carolina, Gema Revuelta, Malgorzata Dziminska, Izabela Warwas, Aneta Krzewińska, and Carolina Moreno. "A standard for public consultation on science communication: the CONCISE project experience." Journal of Science Communication 21, no. 03 (May 2, 2022): N02. http://dx.doi.org/10.22323/2.21030802.

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Citizen consultations are public participation mechanisms designed to inform public policy and promote public dialogue. This article describes a deliberative consultation conducted within the CONCISE project framework. The aim was to gather qualitative knowledge about the means and channels through which European citizens acquire science-related knowledge, and how these influence their opinions and perceptions with respect to four socially relevant topics: vaccines, complementary and alternative medicine, genetically modified organisms, and climate change. In 2019, the CONCISE project carried out five citizen consultations in Poland, Slovakia, Spain, Italy and Portugal to explore the understanding of nearly 500 citizens, enabling the development of a standard for the carrying out of citizen consultations on science communication.
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Skarlatidou, Artemis, Marisa Ponti, James Sprinks, Christian Nold, Muki Haklay, and Eiman Kanjo. "User experience of digital technologies in citizen science." Journal of Science Communication 18, no. 01 (January 17, 2019): E. http://dx.doi.org/10.22323/2.18010501.

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The growing interest in citizen science has resulted in a new range of digital tools that facilitate the interaction and communications between citizens and scientists. Considering the ever increasing number of applications that currently exist, it is surprising how little we know about how volunteers interact with these technologies, what they expect from them, and why these technologies succeed or fail. Aiming to address this gap, JCOM organized this special issue on the role of User Experience (UX) of digital technologies in citizen science which is the first to focus on the qualities and impacts of interface and user design within citizen science. Seven papers are included that highlight three key aspects of user-focused research and methodological approaches. In the first category, "design standards", the authors explore the applicability of existing standards, build and evaluate a set of guidelines to improve interactions with citizen science applications. In the second, "design methods", methodological approaches for getting user feedback, analysing user behaviour and exploring different interface designs modes are explored. Finally, "user experience in the physical and digital world" explores crossovers with other fields to improve our understanding of user experiences and demonstrate how design choices not only influence digital interactions but also shape interactions with the wider world.
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GRANDISON, Tyrone. "Citizen Science: The American Experience." TRENDS IN THE SCIENCES 25, no. 4 (April 1, 2020): 4_50–4_53. http://dx.doi.org/10.5363/tits.25.4_50.

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Ochoa Rico, María Salomé, Arnaldo Vergara-Romero, José Fernando Romero Subia, and Juan Antonio Jimber del Río. "Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations." PLOS ONE 17, no. 2 (February 17, 2022): e0263331. http://dx.doi.org/10.1371/journal.pone.0263331.

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This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial viability, experience in the provision of municipal services and citizen experience in environmental issues, in order to provide tools for territorial decision making for the citizens’ well-being. In our research PLS software is used for the analysis of hypotheses. A questionnaire was delivered to a sample of 521 citizens, representing the spectrum of the population, and the statistical study of the responses yielded results on citizen satisfaction and loyalty. Our research includes the study of moderating effects on the causal ratio of perceived value and satisfaction in territorial planning and viability, the perceived quality in the provision of municipal services and the perceived quality in the citizen experience in the environmental management of the territory on the value relationship perceived by the citizen and general satisfaction. A second objective of the study is to see if there are significant differences in the hypotheses raised by gender by performing a multigroup analysis. This difference has been appreciated in two of the hypotheses. The study shows that the policies exercised by the territorial managers of the different areas have a significant influence on the value perceived by citizens, satisfaction and loyalty, which shape their general well-being. Areas for improvement in territorial policies and municipal services such as citizen security, air quality, public lighting and sports services have been identified. Knowing these shortcomings allows politicians to focus their efforts on improving the quality of life in cities.
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Buele, Irene, Pablo Vidueira, José Luis Yagüe, and Fabián Cuesta. "The Participatory Budgeting and Its contribution to Local Management and Governance: Review of Experience of Rural Communities from the Ecuadorian Amazon Rainforest." Sustainability 12, no. 11 (June 7, 2020): 4659. http://dx.doi.org/10.3390/su12114659.

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In Ecuador, the participatory political design of the political party forming the government from 2007 to 2017, along with the constitution of 2018, created opportunities for citizen participation. Participatory budgeting (PB) is the most commonly used citizen participation mechanism. The direct participation of citizens is reflected in improving the governance by democratizing decision processes. The contribution of PB to the local management and governance of seven rural communities of the Ecuadorian Amazon was analyzed using a case study. Based on (1) the level of compliance with municipal planning through management indicators and, the amounts allocated to PB, (2) along with the level of citizen satisfaction, complementary perspectives (acquired through a survey) on the implementation of PB are provided. These sources of evidence allowed us to critically assess the effects of PB in the improvement of local management and governance. We found low levels of municipal planning compliance, i.e., a 20% (2017) and 43% (2018), high levels of citizen dissatisfaction (around 91%) and also a “disagreement” with the PB implementation process. Finally, it is observed that the implementation of the participatory budget in rural communities presents deficiencies that limit the obtaining of representative benefits and that imply an improvement in the governance and quality of life of the citizenry. This is mainly caused by the low interest of citizens to participate in the phases of execution and monitoring of projects, due to a low culture and participatory education.
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Новикова and Tatyana Novikova. "Fostering Entrepreneurially-Skilled People: Estonia’s Experience." Profession-Oriented School 3, no. 1 (February 16, 2015): 31–37. http://dx.doi.org/10.12737/7816.

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The author considers some problems arising in the process of fostering and training a citizen, fit to work successfully in the innovative economy environment; outlines the features, inherent to an entrepreneurial individual; refers to the foreign countries’ experiences in terms of accommodating their citizens to become integral part of the knowledge economy; discusses the Program on “Entrepreneurship Education in Europe” adopted in Oslo. Further, the author highlights the difference between such notions, as “initiativity” and “entrepreneurial attitude”; shares the experience of fostering entrepreneurial mindset, gained by Scotland, and also considers in great detail Estonia’s best practices, elaborated to develop entrepreneurial mindset in its citizens.
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Thomsen, Mette Kjærgaard, Martin Baekgaard, and Ulrich Thy Jensen. "The Psychological Costs of Citizen Coproduction." Journal of Public Administration Research and Theory 30, no. 4 (January 30, 2020): 656–73. http://dx.doi.org/10.1093/jopart/muaa001.

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Abstract Coproduction where citizens collaborate with public employees in producing and delivering public services is often argued to be associated with benefits for either participating citizens, their relatives, friends, or society at large. Less is known about the potential downsides associated with citizen participation in coproduction of public services. We argue that psychological costs, such as experiences of stigma, stress, and loss of autonomy may arise among citizens in response to coproduction initiatives stimulated or directly imposed by public organizations. We test our propositions in two randomized vignette experiments on a representative sample of Danish citizens. First, we manipulate whether citizens are encouraged to coproduce public services yielding private or collective benefits. Second, we induce perceived self-efficacy among a subsample of citizens. We find that citizens are more likely to experience psychological costs when they are encouraged to coproduce public services resulting in private benefits for relatives or friends in contrast to collective benefits for a larger group of people. Furthermore, these psychological costs are felt to a greater extent among citizens with low self-efficacy. Fusing insights from multiple perspectives, our study pushes the theoretical frontiers of coproduction literature by illustrating how complex emotional responses is an overlooked, but integral part of a more comprehensive theory on the manifestations and effects of citizen coproduction.
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Neysmith-Roy, Joan M., and Carmel L. Kleisinger. "Using Biographies of Adults over 65 Years of Age to Understand Life-Span Developmental Psychology." Teaching of Psychology 24, no. 2 (April 1997): 116–18. http://dx.doi.org/10.1207/s15328023top2402_6.

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Students in an undergraduate life-span developmental psychology course either wrote a traditional term paper or conducted a project that required interaction with a mentally alert adult over 65 years of age (senior citizen). Those who chose the project assisted a senior citizen in writing his or her own life story. Along with the life log, students submitted a paper demonstrating how their particular senior citizen experienced and worked through each of the life stages. By assisting their senior citizen to organize memories and interpret decisions that had shaped his or her life, the young adult students experienced those stages that they themselves had not yet lived through. Students evaluated the project positively as a theoretical learning experience and as a personal growth experience.
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11

Zha, Hao, Youlang Zhang, Jing Zhao, and Xufeng Zhu. "Citizen Assessments of Government Actions in the COVID-19 Outbreak in China." Chinese Public Administration Review 11, no. 2 (December 30, 2020): 110. http://dx.doi.org/10.22140/cpar.v11i2.233.

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This study investigates citizen assessments of government actions in the COVID-19 outbreak in China.Empirical analyses based on a large-scale online survey indicate that the Chinese public expects the government to improve its support for the frontline medical staff, management of public stress and anxiety, and disclosure of government information. Specifically, indirect exposure to COVID-19 through second-hand information is negatively associated with citizen assessments of government actions; by contrast, the first-hand frontline experience with the epidemic is positively associated with citizen assessments of government actions. Findings suggest that citizens with first-hand experience might be more able to judge government actions under the actual constraints of resources and opportunities and are less likely to overemphasize the costs or risks associated with government actions than others without frontline experience. Our work suggests that governments should effectively communicate vivid information regarding government actions to the public during public health emergencies, as more informed citizens might be more supportive of governments with limited resources and, probably, more actively collaborate with governments.
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Dharma, Surya, and Rosnah Siregar. "Membangun Pengalaman Belajar Kewarganegaraan melalui Model Pembelajaran Project citizen pada Siswa." JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL 7, no. 1 (July 10, 2015): 100. http://dx.doi.org/10.24114/jupiis.v7i1.2303.

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Education indeed could be takes place through experiences which empirically can develops culture of learning for every students. However experience and education can not merely be equated because part of experience could not be educate. The not-educated experience is the one that obstruct on coming of the next experience. Whilst educated learning experience is the one that can encourage the students to evolve a change intentionally, so the change could be happen actively, effectively, and sustainable. This wiriting tries to construct, how the learning model of poject citizen can be develop experience in learning concern on civic. If realized that one of the matters in teaching civic nowadays is managing of class can not yet construct an atmosphere that can be provides experiences in learning for students, as the learning only emphasizes on cognitive aspect. Through community services activity, a training by using learning model of ‘project citizen’ have done in SMP of Batubara Regency, the writer try various ideas regarding how learning model of project citizen could be constructs experience in learning civic .
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13

Socolow, Michael J. "Citizen Hearst: An American Experience Special." Journal of American History 109, no. 1 (June 1, 2022): 216–18. http://dx.doi.org/10.1093/jahist/jaac227.

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14

Dobos, Ágota, and Ágnes Jenei. "Citizen Engagement as a Learning Experience." Procedia - Social and Behavioral Sciences 93 (October 2013): 1085–89. http://dx.doi.org/10.1016/j.sbspro.2013.09.335.

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15

Wondolleck, Julia M., Nancy J. Manring, and James E. Crowfoot. "Teetering at the Top of the Ladder: The Experience of Citizen Group Participants in Alternative Dispute Resolution Processes." Sociological Perspectives 39, no. 2 (June 1996): 249–62. http://dx.doi.org/10.2307/1389311.

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Citizen groups that participate in alternative dispute resolution processes have overcome many of the barriers described in Sherry Arnstein's classic article, “A Ladder of Citizen Participation.” A well-structured collaborative process can remedy some of the imbalances and other stumbling blocks inherent in traditional forums, broadening the issues considered as well as the potential solutions. At the top of the ladder, there exists a three-runged extension of choices. First citizens must make the strategic choice whether or not to participate in the dispute resolution process. Second, if they choose to participate, citizens must then determine how to do so effectively. Citizen representatives can significantly influence the outcome of a negotiation if they pay attention to the critical components comprising the dispute settlement process and ensure that these are satisfactory at the outset. They must also maintain effective communication with their constituencies. At the third rung, citizen groups confront the need for continued involvement, both to ensure implementation of any agreements reached, as well as to capitalize on the productive working relationships and opportunities for further influence provided by their participation in this process.
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Worden, Robert E., Heidi S. Bonner, and Sarah J. McLean. "Procedural Justice and Citizen Review of Complaints Against the Police: Structure, Outcomes, and Complainants’ Subjective Experiences." Police Quarterly 21, no. 1 (December 21, 2017): 77–108. http://dx.doi.org/10.1177/1098611117739812.

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People who file complaints against the police tend to experience objectively unfavorable outcomes, for most complaints are not sustained. But features of citizen oversight might be expected to enhance the procedural justice of the complaint review process and, hence, provide positive subjective experience despite the outcomes. Using data collected through interviews with complainants about their experience with complaint review in a city that provides for citizen oversight, we examine the factors associated with complainants’ subjective experiences. We find that complainants’ subjective experiences are shaped mainly by outcomes, while features of the process that might be expected to enhance its procedural fairness have little or no effect on complainants’ judgments.
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Vatsikas, Stefanos, Georgios Kalogridis, Tim Lewis, and Mahesh Sooriyabandara. "The Experience of Using the IES Cities Citizen-Centric IoT Platform." IEEE Communications Magazine 55, no. 2 (February 2017): 40–47. http://dx.doi.org/10.1109/mcom.2017.1600688cm.

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Badina, A. V., and M. N. Oreshina. "THE MAIN DIRECTIONS OF THE DIGITAL PROFILE CONCEPT DEVELOPMENT. FOREIGN EXPERIENCE AND DEVELOPMENT PROSPECTS." Vestnik Universiteta, no. 7 (September 7, 2020): 28–35. http://dx.doi.org/10.26425/1816-4277-2020-7-28-35.

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An approach to solving a comlex and urgent problem facing state and near-state agencies has been described: to provide popular modern services to citizens, while reducing operating costs through the use of digital technologies to improve citizen service and develop more effective ways to work. At the moment, this is achievable by developing a unified information base for the provision of public services, based on the creation of a digital citizen profile. A comparative review of international experience in the field of digitalization of the process of interaction between citizens and government structures has been presented. In accordance with the digitalization programs launched in many countries almost simultaneously, many commercial and social projects are being developed. All of them become available when using complex analytical tools for processing Big data and a Unified identification and authentication system.
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Fatima, Zarrin, Uta Pollmer, Saga-Sofia Santala, Kaisa Kontu, and Marion Ticklen. "Citizens and Positive Energy Districts: Are Espoo and Leipzig Ready for PEDs?" Buildings 11, no. 3 (March 6, 2021): 102. http://dx.doi.org/10.3390/buildings11030102.

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In urban transformation, no solution works without citizen support. With increasing numbers of building technologies and large-scale urban development on its way across cities, it has become vital to keep citizens informed, engaged, and content with the new changes. This paper looks at citizen engagement in Espoo (Finland) and Leipzig (Germany), and it determines whether the cities are ready for developing and implementing positive energy districts (PEDs). The authors studied the cities’ operations and current citizen engagement methods to understand how the efforts could be combined and improved. The analysis indicated that the city of Espoo already has a well-established system that continuously promotes citizen engagement at various levels, and combining the available infrastructure with company experts on citizen participation will allow Espoo to seamlessly transition towards PEDs in the near future. The city of Leipzig has a rich experience due to several national projects and participation in an earlier European project, which enabled the city to set clearer goals for the future and modify existing citizen methods. As lighthouse cities, findings from Espoo and Leipzig are also aimed at cities across Europe and beyond to boost development of PEDs together with citizens.
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Arana-Catania, Miguel, Felix-Anselm Van Lier, Rob Procter, Nataliya Tkachenko, Yulan He, Arkaitz Zubiaga, and Maria Liakata. "Citizen Participation and Machine Learning for a Better Democracy." Digital Government: Research and Practice 2, no. 3 (July 2021): 1–22. http://dx.doi.org/10.1145/3452118.

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The development of democratic systems is a crucial task as confirmed by its selection as one of the Millennium Sustainable Development Goals by the United Nations. In this article, we report on the progress of a project that aims to address barriers, one of which is information overload, to achieving effective direct citizen participation in democratic decision-making processes. The main objectives are to explore if the application of Natural Language Processing ( NLP ) and machine learning can improve citizens’ experience of digital citizen participation platforms. Taking as a case study the “Decide Madrid” Consul platform, which enables citizens to post proposals for policies they would like to see adopted by the city council, we used NLP and machine learning to provide new ways to (a) suggest to citizens proposals they might wish to support; (b) group citizens by interests so that they can more easily interact with each other; (c) summarise comments posted in response to proposals; and (d) assist citizens in aggregating and developing proposals. Evaluation of the results confirms that NLP and machine learning have a role to play in addressing some of the barriers users of platforms such as Consul currently experience. CCS concepts: • Human-centred computing→Collaborative and social computing • Computing methodologies→Artificial intelligence→Natural language processing
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Jung, YounKoung. "nterpretation of citizens' experiences on public policy participation through grounded theory methodology: An example of the Local Community Innovation Plan in Seodaemun-gu, Seoul." Korean Association of NGO Studies (KANGOS) 17, no. 2 (August 31, 2022): 77–121. http://dx.doi.org/10.35225/kdps.2022.17.2.77.

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This paper analyzes the experiences of citizens' participation in public policy participation through grounded theory for the Local Community Innovation Plan in Seodaemun-gu, Seoul as a case. “The discovery of regional problems and the desire to contribute to the region” was analyzed in a causal condition. The contextual condition appeared “strengthening the authority of citizen and strengthening resident initiative”. The combination of causal and contextual conditions has emerged as a central phenomenon of "resolution of regional problems and expectations for regional change". The moderating condition, which is the condition that mitigates or changes the influence on the central phenomenon, was derived as "confusion of identity about the role of the person". As an action/interaction strategy for the mediating condition of “identity confusion about one’s role,” it was found that they responded through “self-esteem and a sense of achievement in public activities”. “Growth of participating citizens and strengthening local problem-solving capacity” was derived as a result of the public policy participation process. The policy implications through the analysis of the experience of participating citizens on the process of public policy participation are as follows.,First, it is necessary to diversify participation methods and opportunities such as expansion of open recruitment, and to strengthen the promotion of participation through various promotional media such as homepage, banner, poster, and text sending. Second, it is necessary to experience the results of participation and to establish a system in which the results of participation are reflected in policies and systems. Third, it is necessary to activate citizen participation that can be deliberated and publicized in the process of citizen participation. Fourth, it is necessary to design the process of public policy participation as a place of social learning for citizens.
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Ortiz, Janel L., April A. Torres Conkey, Leonard A. Brennan, LaVonne Fedynich, and Marybeth Green. "Wildlife Undergrads Spread Their Wings in Citizen Science Research Experience." International Journal of Environmental Research and Public Health 19, no. 24 (December 17, 2022): 16983. http://dx.doi.org/10.3390/ijerph192416983.

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Citizen science has become a valuable tool for natural resource professionals; however, many undergraduate students are not aware of its use as a means of collecting data for scientific analysis. To address this, we introduced a bird-focused research experience into an undergraduate Wildlife Management Techniques course. The objective of this course is to provide practical experiences in wildlife science by learning and using tools and techniques applied in the field. Students designed, implemented, and presented the results of a wild bird observation survey that contributed data to an existing e-Bird-based program. Pre-post surveys were collected to assess student learning and behavioral changes. We observed increased student awareness of citizen science. Ninety-two percent of students correctly defined citizen science following the experience. However, only sixteen percent of students stated they would continue participation in STWB, fifty percent were unsure, and thirty-four percent would not continue involvement. Improvements are discussed to promote participation in citizen science, connections with the community, and communication skill development for future employment.
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Krueger, Skip, and HyungGun Park. "Pathways to Citizen Participation: Participatory Budgeting Policy Choice by Local Governments." Chinese Public Administration Review 11, no. 1 (June 29, 2020): 46. http://dx.doi.org/10.22140/cpar.v11i1.249.

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The existing literature on participatory budgeting – as one means of citizen participation in local governance – tends to focus on how to stimulate citizen participation in the budget process, and primarily aims to descriptively explain the magnitude of participation or the adoption of specific policy approaches. We investigate participatory budgeting from an institutional perspective and empirically evaluate the choices that local governments make in adopting a specific set of rules for including citizens in the budget process. We suggest that the choice of the type of participatory budgeting policy is predicated on the partisanship of policymakers, the administrative capacity of local government, and citizen’s experience with other forms of direct democracy. To test these hypotheses, we collect information on 224 local governments in South Korea from 2004 to 2013. For each city, we identify the type of participatory budgeting policy they adopt and evaluate that choice in an empirical model. The results provide evidence that the partisanship of local policymakers and the administrative capacity of the local government are associated with different choices about the inclusion of citizens in the budget process.
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Turner, Daniel S., Jay K. Lindly, and Rodney N. Chester. "Citizen Concerns and Public Awareness: Metrication Examples." Transportation Research Record: Journal of the Transportation Research Board 1552, no. 1 (January 1996): 97–102. http://dx.doi.org/10.1177/0361198196155200113.

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The United States is in the process of implementing the metric system. U.S. highway agencies are among the leaders in this effort. One troublesome aspect of being in the lead is that there appears to be no coordinated national public relations program to set the stage for the conversion. Several metric conversion experiences, those in Canada, Australia, and Great Britain, an Ohio research project, and the recent FHWA rule making for sign conversion, are reviewed to determine public awareness and citizen concerns. The conclusions drawn from those studies reinforce the need for an overall, well-coordinated, strong national public education program. Examples illustrate that success is possible (Canada and Australia) with such a program, but without it metrication can grind to an incomplete halt (Great Britain). Currently, the U.S. experience seems to most closely resemble the British metric conversion experience.
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Feng, Yao, and Lu Si Zhang. "Understanding of Landscape Architecture Design in Japan." Advanced Materials Research 610-613 (December 2012): 2840–45. http://dx.doi.org/10.4028/www.scientific.net/amr.610-613.2840.

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In the 1960s, rapid economic growth of Japan resulted in urban problems such as public hazard, environmental pollution and destruction of historic streetscape etc. To rescue increasingly worsening living environment, various citizen endeavors have been carried out. The reflection of modern urban planning was called "Machi-zukuri". After tens of years of evolution, it has become the representative of the citizens and the citizen groups participating in urban planning, design and government affairs. Landscape "Machi-zukuri" is one of its important types. Through the case analysis of Chiba Townscape Citizen Festival, this paper discusses the successful experience of Japan in improving regional landscape architecture which is worth our reference.
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Smirnova, V. V. "THE ROLE OF CITIZEN-CENTRICITY AND REPUTATION RESOURCES OF THE REGION IN THE FUNCTIONING OF THE MODERN PUBLIC ADMINISTRATION SYSTEM." Intellect. Innovations. Investments, no. 6 (2022): 31–39. http://dx.doi.org/10.25198/2077-7175-2022-6-31.

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Intangible resources of regional development are of particular importance in the context of the crisis of the economy and management, as well as increasing the level of competition for resources between regions. A reputation resource as a set of characteristics that affect the positioning of an entity in the public sphere, on the basis of which counterparties can form an opinion about the expediency and risks of interacting with it, is closely related to citizen-centricity. The latter is one of the main factors forming a reputation. Together with other factors, citizen-centricity has a significant impact on the interaction of the state, citizens and business, which makes it necessary to consider the most effective practices in this area to improve the quality of public administration. The purpose of the study is to identify the main factors of the formation of a reputation resource, as well as the formation of recommendations for the introduction of a citizen-centric approach in public administration based on the study of foreign and domestic experience. For this purpose, the article examines scientific research by Russian and foreign authors on the formation and evaluation of reputational resources, compares regulatory legal acts and practices of leading countries on the implementation of public administration practices that meet the citizen-centric approach. The main factors forming a reputation are: citizen-centricity, public positioning and socio-economic conditions. Regarding the foreign experience of implementing a citizen-centric approach in public administration, it is concluded that there is a wide diversification of methods for implementing this approach. It is related to the profiling of citizens and the maintenance of a register of life situations, the design and reengineering of services, motivation and KPIs of civil servants. Russia has already established a regulatory framework for the development of a citizen-centric approach in public administration, there are pilot regions for the introduction of citizen-centricity in various services. However, there is a lack of framework requirements for the introduction of a citizen-centered approach in terms of motivation of civil servants and KPIs of their activities in Russian practice. This aspect leaves room for the introduction of best practices in the field of citizen-centricity and is an incentive for further research in this area.
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Schubertová, Romana, and Andrea Žírošová. "Potenciál využitia občiansko-vedných projektov v prírodovednom vzdelávaní." Biológia, ekológia, chémia 25, no. 1 (2021): 1–8. http://dx.doi.org/10.31262/1338-1024/2021/25/1/1-8.

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The paper deals with mapping teachers' awareness of citizen science and their experiences with the use of projects with elements of citizen science in teaching process. The survey involved 63 primary and secondary school teachers with one of the science subjects in approbation. The results show that although the phenomenon of citizen science is terminologically unknown to teachers, they already have some experience with projects of this nature and their involvement in teaching seems interesting to teachers. Even regarding the results of the survey, one of the aims of the paper is to present the phenomenon of citizen science and its specific projects.
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Gurdzhiyan, Vladimir L. "ANALYSIS OF THE FINANCIAL CONDITION OF THE DEBTOR-CITIZEN WHEN INTRODUCING BANKRUPTCY PROCEDURES: TECHNOLOGY AND PROBLEMS OF CONDUCTING." Oeconomia et Jus, no. 4 (December 23, 2021): 1–8. http://dx.doi.org/10.47026/2499-9636-2021-4-1-8.

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Currently, many citizens actively resort to such an institution of a market economy as insolvency (bankruptcy). The effectiveness of this procedure’s carrying out depends on a number of factors, among which are the level of qualification, experience and knowledge of the arbitration manager, the debtor-citizen’s willingness to cooperate and the quality of methodological support of the process itself. The article discusses the methodological aspects of conducting the analysis of the financial condition of the debtor-citizen, describes the technology of adapting the official methodology of financial analysis applied to legal entities, identifies problems in the process of conducting such an analysis, and suggests the main directions for its improvement. Statistical information on the number and dynamics in the number of citizens declared bankrupt is presented. The author carried out systematization of information sources that underlie the financial analysis, and identified incomplete and unreliable sources that do not give arbitration managers the opportunities to draw adequate and correct conclusions. The study highlights the problem of analyzing the possibility of restoring the debtor-citizen's solvency, as this directly affects the possibility of introducing a bankruptcy rehabilitation procedure – restructuring the debtor's debt. The article examines the features of calculating the indicators that underlie the debtor's analysis in order to identify signs of intentional and fictitious bankruptcy; it reflects the methodological aspects of adapting the official methodology. The existing problems in carrying out the financial analysis of the debtor-citizen are formulated.
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Kuberkar, Sachin, Tarun Kumar Singhal, and Shikha Singh. "Fate of AI for Smart City Services in India." International Journal of Electronic Government Research 18, no. 2 (April 2022): 1–21. http://dx.doi.org/10.4018/ijegr.298216.

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With the rollout of the smart city initiative in India, this study explores potential risks and opportunities in adopting artificial intelligence (AI) for citizen services. The study deploys expert interview technique and the data collected from various sources are analyzed using qualitative analysis. It was found that AI implementation needs a critical examination of various socio-technological factors to avoid any undesirable impacts on citizens. Fairness, accountability, transparency, and ethics (FATE) play an important role during the design and execution of AI-based systems. This study provides vital insights into AI implications to smart city managers, citizen groups, and policymakers while delivering promised smart city experience. The study has social implications in terms of ensuring that proper guidelines are developed for using AI technology for citizen services, thereby bridging the ever-critical trust gap between citizens and city administration.
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Bruch, Sarah K., and Joe Soss. "Schooling as a Formative Political Experience: Authority Relations and the Education of Citizens." Perspectives on Politics 16, no. 1 (February 7, 2018): 36–57. http://dx.doi.org/10.1017/s1537592717002195.

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How does formal education matter for inequalities of political behavior across the citizenry? Most answers to this question focus on the things that schools allocate, such as skills, knowledge, and resources. By contrast, we draw on policy feedback research to resuscitate a more “Deweyian” appreciation for schools as sites where citizens have their earliest formative experiences with public authority and learn what it means to participate in a rule-governed community. Using nationally representative panel data, we conduct an intersectional analysis of how race, class, and gender combine to shape student experiences with school authority relations, and estimate how these experiences are associated with later citizen dispositions in young adulthood. We find strong evidence that negative school authority experiences depress young adult political engagement and trust in government. American schools, we conclude, function as powerful sites of experiential learning that tighten the bond between social hierarchies and civic inequalities.
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Ghuman, B. S., and Akshat Mehta. "Policy Transfer and Citizen Charter: The Indian Experience." Indian Journal of Public Administration 53, no. 4 (October 2007): 774–87. http://dx.doi.org/10.1177/0019556120070405.

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32

Sheth, Amit. "Citizen Sensing, Social Signals, and Enriching Human Experience." IEEE Internet Computing 13, no. 4 (July 2009): 87–92. http://dx.doi.org/10.1109/mic.2009.77.

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Healey, Patsy. "Citizen-generated local development initiative: recent English experience." International Journal of Urban Sciences 19, no. 2 (December 20, 2014): 109–18. http://dx.doi.org/10.1080/12265934.2014.989892.

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34

Perron, Amelie, Trudy Rudge, and Dave Holmes. "Citizen minds, citizen bodies: the citizenship experience and the government of mentally ill persons." Nursing Philosophy 11, no. 2 (April 2010): 100–111. http://dx.doi.org/10.1111/j.1466-769x.2010.00437.x.

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35

Berger, Guy. "Empowering the youth as citizen journalists: A South African experience." Journalism 12, no. 6 (August 2011): 708–26. http://dx.doi.org/10.1177/1464884911405466.

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Seldom unpacked in the notion of ‘citizen journalism’ is its difference to ‘citizen media’ and ‘alternative journalism’, and the same applies to the convergence of ‘citizenship’ and ‘journalism’. This article examines these issues in general and in the light of experience at Grocott’s Mail newspaper in South Africa, which operates a project to encourage youth participation in media. The first phase of this initiative (2008–2009) highlighted how specifically mobile ‘citizen journalism’ raises issues about the meanings of journalism, citizenship, identity and a local public sphere, especially in a developing country context.
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Gadermaier, Gabriele, Daniel Dörler, Florian Heigl, Stefan Mayr, Johannes Rüdisser, Robert Brodschneider, and Christine Marizzi. "Peer-reviewed publishing of results from Citizen Science projects." Journal of Science Communication 17, no. 03 (September 26, 2018): L01. http://dx.doi.org/10.22323/2.17030101.

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Citizen science (CS) terms the active participation of the general public in scientific research activities. With increasing amounts of information generated by citizen scientists, best practices to go beyond science communication and publish these findings to the scientific community are needed. This letter is a synopsis of authors' personal experiences when publishing results from citizen science projects in peer-reviewed journals, as presented at the Austrian Citizen Science Conference 2018. Here, we address authors' selection criteria for publishing CS data in open-access, peer-reviewed scientific journals as well as barriers encountered during the publishing process. We also outline factors that influence the probability of publication using CS data, including 1) funding to cover publication costs; 2) quality, quantity and scientific novelty of CS data; 3) recommendations to acknowledge contributions of citizen scientists in scientific, peer-reviewed publications; 4) citizen scientists' preference of the hands-on experience over the product (publication) and 5) bias among scientists for certain data sources and the scientific jargon. These experiences show that addressing these barriers could greatly increase the rate of CS data included in scientific publications.
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Yelles, Abdellatif, and Boudjemaa Khalfallah. "Impact of citizen participation in precarious housing resorption programs in Algeria (case of Sidi Slimane neighborhood, city of Boussaâda)." Technium Social Sciences Journal 38 (January 23, 2023): 918–29. http://dx.doi.org/10.47577/tssj.v38i1.8374.

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Citizen and inhabitant participation in public interests has taken its importance over the last two centuries in Europe and the United States, and by the end of the 20th century, it had become central to debates around the issue of urban governance, social and urban development projects in particular. In recent decades, many countries have increasingly organizing collaborative governance, participatory budgeting and other models in which citizens can intervene more directly. It is emphasized that Algerian cities experienced a massive rural exodus during the 1990s for several reasons: insecurity, urban disparities and the attractiveness of services. This research studies the impact of citizen participation in programmers to reduce precarious habitat in the precarious neighborhood of Sidi Slimane in Boussaâda, a medium-sized city in the Algerian high plains. Since the end of the 1990s, this precarious neighborhood has undergone several operations aimed at improving its living environment, including the programme to reduce precarious habitat (PHR). The World Bank finances the latter in 2000, followed by a national programme of the same kind during the two decades that followed. Several modes, media and actors, essentially define citizen participation in these programmes: individuals, citizen entities, organizations and local authorities. In the field, it has been noted that each menu operation (rehousing, preservation, completion), is an experience conditioned by several dimensions (temporal, social, regulatory etc.). Therefore, the impact of citizen participation in these operations needs to be studied and arbitrated.
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Oh, Jooseok, and Minho Seo. "Evaluation of Citizen–Student Cooperative Urban Planning and Design Experience in Higher Education." Sustainability 14, no. 4 (February 11, 2022): 2072. http://dx.doi.org/10.3390/su14042072.

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The purpose of this study is to explore the implementation and evaluation of cooperative education, which is emphasized as a means of developed citizen participation in the areas of urban planning and design, and to present implications by analyzing and discussing the results thereof. To this end, this study observed three cooperative education classes in which general citizens and students participated to learn how to cooperate planning processes for fostering experts in relevant fields in higher education courses. Additionally, the study established a research model through multiple educational performances and monitoring to review participants’ opinions. The results were quantitatively and qualitatively analyzed based on a questionnaire, and the methodology was compliant with prior research. The analysis demonstrated statistical differences in communication between students and citizens going through the same curriculum, as well as differences in the satisfaction of the two groups. Citizens and students found difficulties in coordinating opinions and reaching a consensus with counterparties. Nevertheless, all the participants expressed satisfaction over their collaboration to produce the results and ensured that related attempts were continuously made thereafter. Based on these results, this study proposed methods to enhance cooperative education for citizens in the future.
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Efremov, O. V. "Citizen Participation in Solving Issues of Local Significance: Experience of the Republic of Belarus." EURASIAN INTEGRATION: economics, law, politics 14, no. 2 (July 9, 2021): 107–11. http://dx.doi.org/10.22394/2073-2929-2021-02-107-111.

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The article presents a brief analysis of the legal acts of the Republic of Belarus on the participation of citizens in the discussion and solution of local affairs and the practice of their application, as well as the results of the implementation of a number of projects of international technical assistance in this area. Citizen participation in decision-making is one of the key tools for increasing public confidence in state institutions at all levels of government, reducing the level of social tension and the risk of conflict situations in the modern society. The state acquires an additional opportunity to raise its awareness of the problems, needs and expectations of the population, as well as maximize the involvement of the potential of individual citizens and civil society as a whole by enabling citizens to participate in discussions and decision-making.
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40

Clifton, Judith, Daniel Díaz-Fuentes, and Marcos Fernández-Gutiérrez. "Vulnerable consumers and satisfaction with public services: does country matter?" International Review of Administrative Sciences 85, no. 2 (June 21, 2017): 264–85. http://dx.doi.org/10.1177/0020852317691341.

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Within Public Administration, increased attention is being paid to ‘vulnerable citizens’ – groups of citizens who, for reasons beyond their control, are disadvantaged in comparison to other citizens – when consuming public services. Initial research focused on how citizens’ socio-economic background shapes their behaviour and satisfaction. Citizens, however, take decisions within a context, but we know little about how their experiences differ depending on their country of residence. We comparatively analyse the experience of vulnerable citizens in telecommunications and electricity markets in three large European Union countries, selected to represent ‘advanced’, ‘intermediate’ and ‘laggard’ stages of reform. We first establish that citizens’ socio-economic characteristics matter for patterns of expenditure and perceptions of service affordability and then show how citizen vulnerability differs depending on country context. Results are useful to practitioners seeking to target regulation to improve the experiences of vulnerable citizens. Points for practitioners Practitioners recognize that public service reform has brought with it greater market complexity and choice, and that this poses challenges to citizens, particularly vulnerable citizens. Initial empirical work demonstrated that citizens’ socio-economic background affects their satisfaction; however, we know little about how this vulnerability is shaped by country context. We analyse electricity and telecommunications markets in three large European Union countries, establishing that consumers’ socio-economic background matters for citizens’ expenditure and perceptions of service affordability, and then demonstrating that country context also influences these experiences. Less-educated, elderly and non-employed citizens experience more frequent problems with these services than other citizens, and the country context conditions these experiences significantly.
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Barbosa, Luisa, Carlos del Cañizo, and Gema Revuelta. "Participatory citizen science in solar energy research: going beyond data collection to promote the energy transition." Journal of Science Communication 21, no. 02 (March 28, 2022): N06. http://dx.doi.org/10.22323/2.21020806.

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Despite the societal relevance of energy research, there is a distinct lack of citizen science initiatives in the field. This paper reports the experience of a participatory and innovative strategy to develop a citizen science initiative for solar energy research. A number of stakeholders participated in the definition and implementation of the initiative, and tools such as surveys and a hackathon were employed. The process described aims to provide a blueprint for transforming the relationship between citizens and research into societal challenges. Here we describe the collaborative process and analyse the main opportunities, limitations and future perspectives.
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42

Rajan, J. B., and Biju S. K. "Total Quality Management in Local Governments of Kerala, India: Some Insights for Replication." International Journal of Community and Social Development 4, no. 1 (March 2022): 39–60. http://dx.doi.org/10.1177/25166026221079159.

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This article discusses the initiation and implementation of a total quality management (TQM) approach in local governments (LGs) in Kerala, India, with a view to promote its replication in similar contexts. Drawing on the secondary data and authors’ experiences of and reflections on conceptualising and implementing the TQM, it presents the initial process of TQM on pilot basis, the front office management (FOM) and scaling up of the FOM, and experience to implement TQM involving 14 steps in LGs. Their observations and reflections suggest that the TQM approach in LGs enhances citizens’ satisfaction and engagement. However, physical infrastructure aspect of the TQM is relatively easier to achieve than the soft aspects of the TQM. It argues that though TQM is important, it is a means and not an end. Continuous capacity building, simultaneous focus on hard and soft elements, presence of change agent and peer learning are necessary in LGs to ensure quality service delivery and citizen satisfaction. Experiences and insights shared in this article may be of help to enhance quality service delivery and citizen satisfaction in similar LG contexts and communities.
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Ravela, Christian. "Citizenship in the Racial Break: Japanese Incarceration and Racial Subjectivity in Miné Okubo’s Citizen 13660." Twentieth-Century Literature 67, no. 3 (September 1, 2021): 293–316. http://dx.doi.org/10.1215/0041462x-9373733.

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Through an analysis of the economy of sight in Miné Okubo’s Citizen 13660 (1946), this article argues that, as a graphic memoir, it registers a structure of feeling of racialized citizenship in the racial break. Following Okubo’s experience of incarceration, Citizen traces the changing practices of Japanese incarceration as different forms of racial subjection linked to the (re)formation of racial subjectivity. Hence, Citizen’s seemingly progressive narrative trajectory belies an ambivalent development in which the contradiction of racialized citizenship gets remediated as a temporal problem. In doing this, Citizen demonstrates how the racial break represented less a rupture than a continuation—how the antagonisms of racialized citizenship under white supremacy are sublimated by racial liberal rule.
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44

Levy, MBA, Kirsten. "The management of volunteers: Recent experience with the American Red Cross in Baton Rouge, Louisiana." Journal of Emergency Management 4, no. 3 (May 1, 2006): 53. http://dx.doi.org/10.5055/jem.2006.0033.

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Rather than simply watch horrific events unfold, many citizens do everything in their power—immediately— to help; they seek outlets for their energy. Organizations that use citizen assistance, while grateful, often find the outpouring difficult to manage. This article describes a positive experience with the American Red Cross (ARC) as a citizen-turned-volunteer. It notes observations about the organization’s management of volunteers during a two-week deployment at regional headquarters in late November 2005 in Baton Rouge, Louisiana, where disaster relief for Hurricanes Katrina and Rita, combined into one disaster relief effort, was scaling down. The volunteer experience was positive because ARC was well organized and catered to expectations. ARC proved to be the natural choice for a volunteer outlet. The ARC can be considered a giant conduit for training, turning bystanders into volunteers and deploying them quickly to disaster relief in the field at little expense.
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Белова and Larisa Belova. "PARTICIPATION OF CITIZENS IN THE COURSE OF PUBLIC ADMINISTRATION: EXPERIENCE OF THE ACTIVE CITIZEN PROJECT." Journal of Public and Municipal Administration 4, no. 4 (December 28, 2015): 61–67. http://dx.doi.org/10.12737/17876.

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In the article on the basis of the analysis of a tipologization of «civil participation»" of Sherry Arnstein the practice of civil management is described realized within the Active Citizen project. Possible prospects of civil partnership in acceptance and implementation of administrative decisions, and also barriers in the course of comanaging and realization of civil activity are analyzed.
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Chu, Chin-chih, Ting-Jung Tsai, Chun-yuan Wang, and Fan-shien Meng. "Effective Citizen Engagement in Community Policing: The Lessons and Experience of Taiwan." Chinese Public Administration Review 12, no. 2 (December 2021): 116–31. http://dx.doi.org/10.1177/153967542101200202.

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Community policing has gradually drawn attention in many countries since the 1990s. This new policing strategy can prevent crime, while also increasing citizen participation and justifying democratic policing. Beginning in the mid-1990s, Taiwan police agencies have adopted community policing. The practice includes the planning of police beats, community fora on safety issues, and service-orientated policing. Since one of the core tenets of community policing is citizen participation and engagement, why do some police agencies differ within the same jurisdiction? To answer this question, this paper builds a simple framework showing how a variety of external and internal factors can affect citizen engagement in community policing. The qualitative data was collected in diverse urban and rural police stations. This study provides a better understanding of how to promote citizen engagement in community policing.
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Alejo, Antonio. "Global citizenship education: The case of Equipo Pueblo’s Citizen Diplomacy Program in Mexico." Education, Citizenship and Social Justice 15, no. 2 (March 11, 2019): 181–93. http://dx.doi.org/10.1177/1746197919833381.

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Globalization processes create the need to rethink how citizens participate in complex and interdependent societies. The purpose of this article is to understand how education-related non-governmental organizations in Americas are becoming increasingly transnational in a globalized world through the experience of Mexican non-governmental organization Equipo Pueblo. Following this purpose, I seek to contribute to the study of international education facing non-governmental organizations through activism involved in citizenship education. I argue that non-governmental organizations are potential agents for ordinary citizens to promote non-formal education by participation on global public arenas becoming an important non-formal learning experience beyond schools, which allows those citizens to acquire the necessary skills for effective participation in globalized policy processes. To give empirical evidence to my research, I analyze Equipo Pueblo’s Citizen Diplomacy Program and its influence repertoire that enable citizens’ participation in public spaces, as example of non-formal citizenship education in the context of global politics.
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Menzel, Birgit. "The interpreter as a citizen diplomat." Translation and Interpreting Studies 14, no. 3 (July 24, 2019): 464–78. http://dx.doi.org/10.1075/tis.19030.men.

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Abstract The article presents a case of interpretation as a political activity during the Cold War. In the 1980s and 1990s, a grassroots citizen diplomacy movement was initiated by the Californian Esalen Institute, the center of the American Human Potential Movement. In and around its Soviet-American exchange program, numerous individuals, NGOs and organizations established personal relationships and professional exchange with citizens of the two super powers and travelled in both directions. Interpreters had a complex and crucial role in this exchange which was different from both the professional experience of conference and of communal interpreting.
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Grin, E. S. "Virtual Image as an Object of Legal Protection." Actual Problems of Russian Law 15, no. 6 (July 11, 2020): 143–48. http://dx.doi.org/10.17803/1994-1471.2020.115.6.143-148.

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The paper discusses the issues that arise when creating a virtual image in multimedia products, including computer games, using the image of a citizen. As a rule, such images are used without the consent of a citizen, and therefore disputes have begun to arise regarding the legitimacy of using real images of artists in computer games, social networks. The author analyzes the legal nature of the right to an image of a citizen and the possibility of using such an image in virtual and augmented reality. In connection with the development of digital technologies, the images of citizens are now actively being used in creation of various works, such as holograms. The dance moves are being used to create digital results of creative work. The author notes that when getting results of creative work in virtual reality, it is necessary to observe the rights of citizens, whose images are used to create digital objects. When considering these issues, an analysis of foreign experience is provided, as well as mechanisms for legal regulation of relations arising in the cases under consideration.
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Ninh Nguyen, Hai, and Manh Dung Tran. "Stimuli to adopt e-government services during Covid-19: Evidence from Vietnam." Innovative Marketing 18, no. 1 (January 20, 2022): 12–22. http://dx.doi.org/10.21511/im.18(1).2022.02.

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The goal of this study is to ascertain the critical elements affecting public acceptance and readiness to advocate electronic government services in Vietnam. An online survey was conducted among Vietnamese citizens. The chosen respondents had experience with e-government services. The analysis was utilized with the data gathered from 316 clean and legitimate responses. PLS-SEM analytic techniques and the SmartPLS program were adopted to execute analyzing processes. The findings indicate that three essential factors influenced the adoption of e-government services: (i) perceived service value, (ii) citizen e-empowerment, and (iii) fear of Covid-19. The perceived value of services, fear of Covid-19, and acceptance of e-government services all have a beneficial effect on citizen intention to recommend e-public services. This study suggested three practical implications: (a) leveraging the challenges of Covid-19 pandemic is to promote e-government services; (b) enhancing public service quality and informational quality is critical and vital to adopting e-government services, and (c) promoting citizen e-empowerment, outcomes, values, self-responsibility, and working procedures of e-public services to all citizens is necessary.
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