Dissertations / Theses on the topic 'Chemical industry Australia Case studies'
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1
Govinnage, Sunil Kantha. "Environmental Regulations of the Mining Industry: Two Case Studies from Western Australia." Thesis, Curtin University, 2018. http://hdl.handle.net/20.500.11937/75445.
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The study analyses the Western Australian mining regulatory framework of environmental compliance. Through the case studies of Yeelirrie uranium mining approval, and Collie coal mining, it identifies a dichotomy (Acts of Parliament and State Agreements) of mining legislation and multi-agency approach challenging effective environmental protection. Grounded in sustainability and social sciences approaches, the thesis draws from expert interviews to identify weaknesses and best practices. It makes recommendations for strengthening the implementation of the mining regulatory framework.
2
Windsor, Carol A. "Industry policy, finance and the AIDC : Australia from the 1950s to the 1970s." Thesis, University of Queensland, 2009. http://espace.library.uq.edu.au/view/UQ:189307.
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This thesis, conceived within a Marxist framework, addresses key conceptual issues in the writing and theorising on industry policy in post second world- war Australia. Broadly, the thesis challenges the way that industry policy on the left of politics (reflected in the social democratic and Keynesian positions) has been constructed as a practical, progressive policy agenda. Specifically, the thesis poses a direct challenge to the primacy of the ‘national’ in interpreting the history of industry policy. The challenge is to the proposition that conflicts between national industry and international finance arose only from the mid 1980s. On the contrary, as will be seen, this is a 1960s issue and any interpretation of the debates and the agendas surrounding industry policy in the 1980s must be predicated on an understanding of how the issue was played out two decades earlier. As was the case in the 1960s, industry policy in the 1980s has been isolated from two key areas of interrogation: the role of the nation state in regulating accumulation and the role of finance in industry policy. In the 1950s and more so in the 1960s and early 1970s there was a reconfiguration of financing internationally but it is one that did not enter into industry policy analysis. The central concern therefore is to simultaneously sketch the historical political economy on industry policy from the 1950s through to the early 1970s in Australia and to analytically and empirically insert the role of finance into that history. In so doing the thesis addresses the economic and social factors that shaped the approach to industry finance in Australia during this critical period. The analysis is supported by a detailed examination of political and industry debates surrounding the proposal for, and institution of, a key national intervention in the form of the Australian Industry Development Corporation (AIDC).
3
Thomas, Roseanne. "Implications of electronic ordering in the Australian fresh foods industry: A longitudinal study of an Australian smallgoods company 1999-2005." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/315.
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The literature about information systems adoption generally, and specifically the use of EOI within supply chains. indicates that there are significant savings to be made, primarily by reductions in inventory costs. The Iiterature surrounding the Efficient Consumer Response (ECR) movement within the retail supply chain also claims that there are significant savings to be made and that these savings will be shared by partners within the supply chain and be passed on to consumers. This is a two stage study of a local case organisation operating within a duopoly industry environment. The research was conductad during the period of 1999 to 2005.
4
Muhammad, Amran. "Patenting dyes and drugs in Britain, 1860-1960 : case studies on the role of patents in chemical science and industry." Thesis, University of Manchester, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.557622.
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A patent is a limited monopoly granted to an inventor by the state in return for the disclosure of new useful inventions. While the rights of patentees are protected and rewarded through royalties and licensing fees, for example, other enterprising bodies can develop new industries for the benefit of the public. Thus, the patent system has always been considered to be in a delicate position in serving both the rights of inventors and the interests of the public. However, in examining the relationship between scientists and the patent system in Britain between 1860 and 1960, it appears neither the rights of inventors nor the interests of the public were foremost in the actual operation of the patent system. On the contrary, the empirical evidence gathered in this thesis suggests that the British patent system had actually become a conservative and self-serving system, perpetuating the interests of its own practitioners - patent agents, lawyers, and judges. At the outset, the thesis questions a common perception that "British scientific tradition" discourages scientists from taking out patents, by showing that British chemists have a long and uninterrupted patenting tradition, and that it was often the British patent system itself that actually hindered scientists from taking out patents. Furthermore, the resistance to patenting generated by occupational conflict between the medical profession and chemists exacerbated the difficulty of patenting for British scientists. The thesis illustrates how British chemists experienced consistent difficulty with the British patent system. The chemists' patenting activity took place in the contexts of the emergence of the science-based chemical industry starting from the mid-nineteenth century characterised by the industrialisation and internationalisation of inventions, which consequently gave the patent system a key role in protecting the industry. While the rise of the new science-based chemical industry saw chemists play a crucial role in inventing new products and processes, the patent system, which was supposed to protect these new science-based chemical inventions, was slow to change in the face of entrenched legal interests and political and economic doctrine. It emerges from this study that patents and the patent system played at least as much of a role in the "decline" of the British chemical industry as the oft-cited lack of research, manufacturing, management and marketing investments in the British science-based chemical industry itself. The significance of these historical discussions for current patent reform in science is considered.
5
Hall, Edward John. "The influence of occasion on consumer choice: an occasion based, value oriented investigation of wine purchase, using means-end chain analysis." Title page, contents and abstract only, 2003. http://web4.library.adelaide.edu.au/theses/09PH/09phh1756.pdf.
Full textAbstract:
Includes list of Supplementary refereed publications relating to thesis; and of Refereed conference papers, as appendix 1 Includes bibliograhical references (p. 316-343) Focusses particularly on the purchase of wine and the factors that influence consumer choice and the values that drive the decision process across different consumption occasions. The effectiveness of occasion as part of the theoretical model of means-end chain analysis is investigated, as well as the feasibility of occasion in the Olsen and Thach (2001) conceptual framework of consumer behavior relating to wine.
6
Raftery, David Jonathon. "Competition, conflict and cooperation : an ethnographic analysis of an Australian forest industry dispute." Title page, contents and abstract only, 2000. http://web4.library.adelaide.edu.au/theses/09ARM/09armr139.pdf.
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Bibliography: leaves 135-143. An anthropological analysis of an industrial dispute that occurred within the East Gippsland forest industry, 1997-1998 and how the workers strove to acheive better working conditions for themselves, and to share in the wealth they had created.
7
Oliveira, Manoel Antonio Pontes de. "A responsabilidade social das empresas, vista sob a ??tica de "stakeholders" : um estudo de caso com empregados de uma ind??stria qu??mica de S??o Paulo." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2002. http://132.0.0.61:8080/tede/handle/tede/293.
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Previous issue date: 2002-10-29The purpose of this study is to know the stakeholders opinio onthe corporate social responsability, with regard to the aspects of importance and legitimacy of the decisions made by managers from a household product manufacturer established in Sao Paulo. Business ethics is approached, once the managers are supposed to have duties to the stockholders interest. The fieldwork was performed among the employees of a company that is the market leader in Brazil. A theoretical model was developed from the literature review, aiming to orient the research. The model was built on three dimensions: a) stakeholders; b) legitimacy of corporate social activies; c) importance of corporate social activies. Interviews, documentation and direct observation support the case study. The data analysis includes comparison of opinio between the different employee groups. The conclusion is that the employees understand the corporate social reponsability as equally important and legitimate, with small differences encountered among the groups studied. Recommendations are provided in order to help a corporate social responsability program to be implemented.
Este trabalho tem como objetivo investigar a opini??o de "stakeholders" sobre a import??ncia e a legitimidade das a????es sociais praticadas por administradores de uma empresa da ind??stria de produtos de limpeza dom??stica de S??o Paulo. As quest??es ??ticas envolvidas s??o abordadas, uma vez que entende-se que os administradores t??m obriga????es assumidas com os propriet??rios do neg??cio, as quais deveriam nortear primariamente suas a????es. Por outro lado, teorias normativas defendem que as demais partes interessadas tamb??m devem receber aten????o adequada dos gerentes, quando se trata de decis??es que podem afetar os "stakeholders", de um modo geral. Foram escolhidos os empregados de uma empresa l??der de mercado para a realiza????o do trabalho de campo. O estudo da teoria permitiu o desenvolvimento de um modelo te??rico que tem como objetivo principal a orienta????o da pesquisa. O modelo foi constru??do com base em tr??s dimens??es: a) os "stakeholders"; b) a legitimidade das a????es sociais corporativas; c) a import??ncia das a????es sociais corporativas. O trabalho de campo deste estudo de caso consiste em entrevistas com diferentes classes de empregados, realizadas atrav??s de question??rios e complementadas com documenta????o e observa????es diretas. Na an??lise de dados tamb??m s??o comparadas as diferentes vis??es dos diferentes empregados estudados. Os resultados da pesquisa indicam que os empregados da empresa estudada entendem que as a????es sociais corporativas s??o igualmente leg??timas e importantes. Foram encontradas poucas diferen??as de opini??es entre os diversos grupos de empregados estudados. A an??lise do caso permitiu que fossem feitas algumas recomenda????es para implementa????o de um programa de responsabilidade social corporativa.
8
Imaeda, Chieko. "Cross-cultural pragmatics: Politeness for the customer in spoken aspects of service in the restaurant in Australian English and Japanese." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2002. https://ro.ecu.edu.au/theses/755.
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In listening to members of different cultures, it is possible to feel bad, even while recognising that the speaker is trying to speak politely. Sometimes we do not feel very comfortable with someone else’s speech, even though their expressions might be very polite with the choice of specific linguistic forms to show a high level of formality such as terms of address and specific types of formulaic expression such as ' I (don 't) think ... ' or ' I (don't) believe' . The speaker may be intending to speak politely in a considerate way. But the hearer's reaction may be quite different.
9
Bowling, Jill R. "Technology, welfare and intensive animal farming : case studies of the poultry and pig industries." Phd thesis, 1985. http://hdl.handle.net/1885/130320.
Full textAbstract:
This thesis examines the use of new technology in the post-war
Australian poultry and pig industries and the implications of this
technology for animal welfare. The literature on animal welfare and
technology adoption has been brought together using an organisations
perspective. It is argued that in order to understand why new
technology has been adopted it is necessary to examine the
organisations and institutions which influence farmer decision-making.
Farmers are constrained to varying degrees by the organisations and
institutions in their operational environment and as they have adopted
increasingly sophisticated technology developed off the farm they have
lost further control over decision-making. The theoretical framework
emphasises the interaction between farmers and organisations but also
takes account of the wider political economy and the role of
individuals. The separate chapters discuss the changes that have
occurred in the layer, broiler and pig industries.
The use of intensive technology has increased efficiency and
reduced uncertainty in the production process. Balanced against these
advantages are welfare disadvantages. Intensive technology has been
criticised by welfare groups who have put new pressures on farmers.
As a result farmers have been placed in a difficult situation: to
remain economically viable they have been forced to adopt new
technology yet at the same time they have been criticised for using
it.
Analysis focuses on the differing perspectives taken by the major
groups in the welfare debate in order to clarify their positions. The
determination of welfare is discussed with reference to the problems
involved in assessing optimum or even acceptable conditions.
There are a number of areas in which welfare and farm profits can
be improved together, and others where increased animal welfare will
incur higher costs. These will have to be met by the consumer, either
directly through higher prices or indirectly through subsidies to the
industries.
10
"Organization development in PRC/HK sales offices." Chinese University of Hong Kong, 1993. http://library.cuhk.edu.hk/record=b5887573.
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by Chan Cheong Hee (Kenneth).Thesis (M.B.A.)--Chinese University of Hong Kong, 1993.
ABSTRACT --- p.ii
table of contents --- p.iii
appendix --- p.iv
preface --- p.v
Part I (1989-1991)
Chapter a. --- background --- p.1
Chapter b. --- organization settings --- p.5
Chapter c. --- issues that drive the changes --- p.14
Chapter d. --- diagnosis --- p.17
Chapter e. --- interventions --- p.22
Chapter f. --- commentaries --- p.25
part ii (1992 - future)
Chapter a. --- introduction --- p.28
Chapter b. --- diagnosis --- p.29
Chapter c. --- interventions recommended --- p.44
Chapter d. --- conclusion --- p.57
appendix
Chapter I. --- PRC/HK SALES ORGANIZATION
Chapter II. --- PRC REP. OFFICE ORGANIZATION
Chapter III. --- CURRENT SITUATION - JOB RESPONSIBILITIES OF HK BASED SALES REP. AND LOCAL NATIONAL
Chapter IV. --- PERCEPTION OF CURRENT ORGANIZATION
Chapter V. --- ULTIMATE ARRANGEMENT
Chapter VI. --- COMMERCIAL ORGANIZATION INTERIM REPORT - 11 CRITICAL ISSUES
Chapter VII. --- ORGANIZATION CHANGE - DISCUSSION WITH STAFF
Chapter VIII. --- QUESTIONNAIRE FORM
Chapter IX. --- QUESTIONNAIRE RESULT
Chapter X. --- organization chart - 1996 projection
11
Chiu, Chun-Hao, and 邱俊豪. "The University-Industry-Government Collaboration Models in the Creative Quarters: The Case Studies of Kelvin Grove in Queensland, Australia and Granville Island District in Vancouver, Canada." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/30367314061232021155.
Full textAbstract:
碩士國立中興大學
科技管理研究所
102
In this study, we studied two case of creative quarters. One is the Kelvin Grove in Queensland, Australia. Other one is Granville Island District in Vancouver, Canada. Both of them are very famous and successful creative quarters of the world. In this paper, it will be focus on why they are so successful by using University-Industry-Government collaboration models. Finally, the study found that the two creative quarters which operating in University-Industry-Government collaboration models could help them to make their management and development become faster and better.
12
Hall, Edward John. "The influence of occasion on consumer choice: an occasion based, value oriented investigation of wine purchase, using means-end chain analysis / by Edward John Hall." Thesis, 2003. http://hdl.handle.net/2440/21999.
Full textAbstract:
Includes list of Supplementary refereed publications relating to thesis; and of Refereed conference papers, as appendix 1Includes bibliograhical references (p. 316-343)
xix, 381 p. : ill. ; 30 cm.
Focusses particularly on the purchase of wine and the factors that influence consumer choice and the values that drive the decision process across different consumption occasions. The effectiveness of occasion as part of the theoretical model of means-end chain analysis is investigated, as well as the feasibility of occasion in the Olsen and Thach (2001) conceptual framework of consumer behavior relating to wine.
Thesis (Ph.D.) -- University of Adelaide, School of Agriculture and Wine, Discipline of Wine and Horticulture, 2003
13
Raftery, David Jonathon. "Competition, conflict and cooperation : an ethnographic analysis of an Australian forest industry dispute." Thesis, 2000. http://hdl.handle.net/2440/110278.
Full text
14
Rowe, Kelley. "Bottlenecks and constraints within the local labour market for engineers in the petrochemical industry sector : a case study of Engen Refinery, Wentworth." Thesis, 2009. http://hdl.handle.net/10413/1752.
Full textAbstract:
This research investigates the specific labour market dynamics that underline the
shortage of engineers in the Petrochemical Industry in South Africa. The central
argument of this dissertation is that an understanding of a skills shortage requires a
distinct knowledge of the internal and external nature of each labour market in which
the shortage is being experienced. This dissertation develops a critique of the neoclassical
perspective which dominates current analysis of skill shortages. While it is
important to understand the external labour market, it is equally important to consider
the internal labour market to better identify and understand the specific dynamics that
underline a skills shortage in an organisation and industry.
Using Engen Refinery as a case study, this dissertation focuses on an in depth
examination of the experiences of engineers working at the Refinery. The findings
reveal that the dynamics that underline the skill shortage of engineers in the
Petrochemical Industry in the South African context are manifold. Skill shortages are
a consequence of dynamics in both the external and internal labour market; these I
argue are interrelated.Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Durban, 2009.
15
Swift, John Paul. "Reframing the dynamics: a case study of the interaction between architectural computing and relationship-based procurement at the National Museum of Australia." 2006. http://hdl.handle.net/2440/47785.
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The National Museum of Australia (NMA) (1997- 2001) by architects Ashton Raggatt McDougall (ARM) in association with Robert Peck von Hartel Trethowan was commissioned by the Australian Commonwealth Government for the Centenary of Federation in 2001. It was conceived as a gift to the people of Australia and now stands on Acton Peninsula in Canberra, the nation's Capital. It is a visually complex manifestation of the design architects' (ARM) dialogue with the ambiguities of Australian history and national identity. The architectural realisation of these complexities was facilitated through advances in computer technologies and a complementary non-traditional procurement method, both at the leading edge of Australian architectural practice of the time. Completed three years earlier was probably the most debated work of architecture of the 1990s, the Guggenheim Museum (GMB) (1991-98) in Bilbao, Spain, by Frank O. Gehry and Associates (FOG&A). This satellite museum of the Guggenheim Foundation of New York was heralded as the quintessential example of a kind of architecture only possible because of advances in computer technologies. Both visually complex museums were conceived as flagship projects and consequently share many political, functional, and cultural expectations. Both were procured outside the usual adversarial designer/builder paradigm of western architecture and featured the innovative use of three-dimensional (CAD) software for design, documentation and analysis. The NMA project used a government instigated procurement method which was embraced by a group of design and construction companies who formed a joint venture known as the Acton Peninsula Alliance. This non-traditional or relationship-based procurement method required ARM to reassess their approach to generate and disseminate design data and their traditional relationship with other design and construction professionals. As part of this process, ARM were required to devolve some of their design authority to a project delivery team via a Design Integrity Panel and an Independent Quality Panel; both innovations integral to the Acton Peninsula Alliance. The NMA project reframed many of the enduring professional relationships of Australian architecture and in so doing extended the skill set and expectations of the architects and others to include a more substantial engagement with 3D CAD and a procurement system which was less subject to many of the common impediments inherent in the more traditional processes. Through a series of interviews with the architects and other stakeholders, a qualitative methodology was used to investigate the NMA as a case study which uses the GMB as an internationally recognised comparison. This thesis examines how these two projects have been successfully completed within time and budgetary constraints in an environment where flagship projects have had a history of highly publicised difficulties. It reveals that the successful realisation of the NMA was due to the relationships built or reframed as a result of this cooperative approach in conjunction with high levels of engagement with computer technologies. This is in contrast to the seamless flow of data and high levels of prefabrication integral to the success of the GMB.http://proxy.library.adelaide.edu.au/login?url= http://library.adelaide.edu.au/cgi-bin/Pwebrecon.cgi?BBID=1255317
Thesis (Ph.D.) -- University of Adelaide, School of Architecture, Landscape Architecture and Urban Design, 2006.
16
Swift, John Paul. "Reframing the dynamics: a case study of the interaction between architectural computing and relationship-based procurement at the National Museum of Australia." Thesis, 2006. http://hdl.handle.net/2440/47785.
Full textAbstract:
The National Museum of Australia (NMA) (1997- 2001) by architects Ashton Raggatt McDougall (ARM) in association with Robert Peck von Hartel Trethowan was commissioned by the Australian Commonwealth Government for the Centenary of Federation in 2001. It was conceived as a gift to the people of Australia and now stands on Acton Peninsula in Canberra, the nation's Capital. It is a visually complex manifestation of the design architects' (ARM) dialogue with the ambiguities of Australian history and national identity. The architectural realisation of these complexities was facilitated through advances in computer technologies and a complementary non-traditional procurement method, both at the leading edge of Australian architectural practice of the time. Completed three years earlier was probably the most debated work of architecture of the 1990s, the Guggenheim Museum (GMB) (1991-98) in Bilbao, Spain, by Frank O. Gehry and Associates (FOG&A). This satellite museum of the Guggenheim Foundation of New York was heralded as the quintessential example of a kind of architecture only possible because of advances in computer technologies. Both visually complex museums were conceived as flagship projects and consequently share many political, functional, and cultural expectations. Both were procured outside the usual adversarial designer/builder paradigm of western architecture and featured the innovative use of three-dimensional (CAD) software for design, documentation and analysis. The NMA project used a government instigated procurement method which was embraced by a group of design and construction companies who formed a joint venture known as the Acton Peninsula Alliance. This non-traditional or relationship-based procurement method required ARM to reassess their approach to generate and disseminate design data and their traditional relationship with other design and construction professionals. As part of this process, ARM were required to devolve some of their design authority to a project delivery team via a Design Integrity Panel and an Independent Quality Panel; both innovations integral to the Acton Peninsula Alliance. The NMA project reframed many of the enduring professional relationships of Australian architecture and in so doing extended the skill set and expectations of the architects and others to include a more substantial engagement with 3D CAD and a procurement system which was less subject to many of the common impediments inherent in the more traditional processes. Through a series of interviews with the architects and other stakeholders, a qualitative methodology was used to investigate the NMA as a case study which uses the GMB as an internationally recognised comparison. This thesis examines how these two projects have been successfully completed within time and budgetary constraints in an environment where flagship projects have had a history of highly publicised difficulties. It reveals that the successful realisation of the NMA was due to the relationships built or reframed as a result of this cooperative approach in conjunction with high levels of engagement with computer technologies. This is in contrast to the seamless flow of data and high levels of prefabrication integral to the success of the GMB.Thesis (Ph.D.) -- University of Adelaide, School of Architecture, Landscape Architecture and Urban Design, 2006.
17
De, Bruyn Karin. "A water resources quality assessment case study involving a package plant in Mogale city." Diss., 2011. http://hdl.handle.net/10500/5594.
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Inadequately treated wastewater effluent is harmful to the receiving aquatic environment. Water-borne chemicals and microbial pathogens pose a health risk to anyone living downstream from sewage treatment facilities. This study assessed the effluent from a package plant with a design capacity of 48kℓ/24 hours, servicing 12 household units and a restaurant in Mogale City. Over a 12 month period, fortnightly water samples were collected from ten selected sites including two boreholes, a river and two dams. Standard parameters including physical (pH, EC, temperature, DO and SS), chemical (nutrient concentration) and biological (bacterial counts) were analysed using handheld meters, standard membrane filter techniques and colorimetric methods. One borehole was affected by pathogen and nitrate runoff from an adjacent poultry farm. If regularly monitored, the package plant effectively removed microbes (most samples contained 0 cfu/100mℓ) but above limit COD, ammonia and phosphate was released in the effluent (with maximum values of 322 mg/ℓ, 42.52 mg/ℓ and 7.18 mg/ℓ, respectively). Generally, river and dam water at the site was of good quality.Environmental Science
M. Sc. (Environmental Science)
18
Wallace, Douglas Melvin. "Measurement of customer quality and service requirements in a paper converting company." Thesis, 1995. https://vuir.vu.edu.au/18222/.
Full textAbstract:
Research into customer service in the manufacturing industry has lagged behind that
in service industries, where superior service quality is the most important strategic
priority and companies that focus on their customers will build a loyalty that will
preclude competitors. In the service industry, customer service needs to be designed
for the particular product and process, with measurable outcomes that deliver the
results of consumer research.
In the manufacture of consumer goods, the product needs to be augmented by
customer service factors which fall into the areas of design activities to enhance
physical quality, as well as non physical or service activities such as response times,
delivery, installation and after-sales repairs. However it is dangerous for a company
to try to compete by offering superior service on all dimensions simultaneously and
trade offs must be made based on appropriate consumer research.
The overall objective of this research was to provide strategic direction for improving
quality and customer service in the paper converting industry. The research achieved
that aim by determining the requirements of quality and service for different
customers, different products and market segments, through a newly extended
process which obtained feedback from corporate customers and two groups of end
users, those purchasing premium products and those purchasing low cost products.
In the business being considered, surveys had already been conducted by semantic
network analysis and gap analysis by market research consultants. This research
carried out additional surveys and compared them with those already available. The
present research employed a cross-sectional causal field experiment using two
questionnaires. Because responses were obtained from both national intermediary and
representative napkin end users, each survey had a common core, applicable to all
respondents and individual sections for corporate customer and end users.
As a result of the surveys, it was concluded that considerable differences existed
between intermediary users and end users in:
- their ranking of elements of quality and customer service,
- their ranking of the technical aspects of quality and,
- their evaluation of the suitability of a napkin for their use.
A series of specific differences were found, of which the most important are:
- all the customers expect quality and there are no significant differences in
their views, but low series napkin users have lower quality expectations.
- premium product users require a wider range of napkins than corporate
users, who have their own specific narrow range, and low cost users who
expected a limited choice.
- corporate customers want better stock availability and full quantity deliveries
at the exact time and day specified.
It was concluded that the detailed surveys, in the present research, had greater validity
than previous ones because they covered a wider range of customer requirements, not
limited to those already being offered. The research made a series of
recommendations about, for example, softness and embossing standards in
manufacturing, which it is hoped will be adopted. The aim, to obtain feedback across
the whole range of customer requirements for future strategic direction, had been
achieved.