Dissertations / Theses on the topic 'CALL technology'
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Cederberg, Olle, and Nils Skogfeldt. "Call Forwarding Agent." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 1998. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-61787.
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In today’s world of telecommunications there is an increasing problem with reaching people one wishes to speak to. People have several telephones and this makes the situation complex for the caller. Many phone calls are left unanswered. The Call Forwarding Agent is in this report presented as a solution to this reachability problem. The idea is to have an agent setting call forwards of all the users’ phones or numbers, towards the terminal where he is available. Later, when someone calls any of the users’ phones, the call will be terminated at the terminal where the user can receive it. The Call Forwarding Agent is compared to a number of similar services. The personal number service offers the same functionality as the Call Forwarding Agent, but the Call Forwarding Agent does not force the subscriber to change phone number and it also admits a simple call screening. We have implemented a prototype of the Call Forwarding Agent that can set call forwards of regular Public Service Telephony Network terminals and the Internet telephones in Ellemtel’s IP-phone system.
2
Thompson, Julieo Stephen. "The Evolution of Technology in Call Centers." Diss., NSUWorks, 2019. https://nsuworks.nova.edu/gscis_etd/1068.
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Historical research was conducted through literature. The report traces the evolution of technology in call centers (CCs) from their early inception to 2018. CCs are integrated into many facets of multidisciplinary areas of business, industry, and public and private institutions of higher education. Three research questions were addressed: What technologies enabled the start of CCs? How did the communications between customers and CSRs take place? What was the content of the earlier communications? How did services and communications evolve as technology matured? What are the current state-of-the-art technologies that exist in CCs? Which industries appear to have the best solutions? What are these solutions?
Photograph Analysis Worksheets and Written Document Analysis Worksheets from the National Archives and Records Administration were used to analyze primary source materials. Also, used were Primary Source Analysis Tools from the Library of Congress.
The final report offers a comprehensive history of the technology evolution within the industry. Included are a discussion of state-of-the-art technologies, the range of their applications and suggestions for staff training.
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Hong, Kwang Hee. "L2 teachers’ experience of CALL technology education and the use of computer technology in the classroom: The case of Franklin County, Ohio." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1243917839.
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Igboamalu, Frank Nonso. "Decision tree classifiers for incident call data sets." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/27076.
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Information technology (IT) has become one of the key technologies for economic and social development in any organization. Therefore the management of Information technology incidents, and particularly in the area of resolving the problem very fast, is of concern to Information technology managers. Delays can result when incorrect subjects are assigned to Information technology incident calls: because the person sent to remedy the problem has the wrong expertise or has not brought with them the software or hardware they need to help that user. In the case study used for this work, there are no management checks in place to verify the assigning of incident description subjects. This research aims to develop a method that will tackle the problem of wrongly assigned subjects for incident descriptions. In particular, this study explores the Information technology incident calls database of an oil and gas company as a case study. The approach was to explore the Information technology incident descriptions and their assigned subjects; thereafter the correctly-assigned records were used for training decision tree classification algorithms using Waikato Environment for Knowledge Analysis (WEKA) software. Finally, the records incorrectly assigned a subject by human operators were used for testing. The J48 algorithm gave the best performance and accuracy, and was able to correctly assign subjects to 81% of the records wrongly classified by human operators.
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Bokun, I. A. "Information technology in a foreign language teaching and learning : pros and cons." Thesis, НЖЕК, 2011. http://essuir.sumdu.edu.ua/handle/123456789/63582.
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Mainake, Eugenie. "ANALYZING EFL TEACHERS’ TECHNOLOGY PREPAREDNESS TO PROMOTE CALL IN INDONESIA." OpenSIUC, 2020. https://opensiuc.lib.siu.edu/theses/2718.
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In recent decades, technology has played a significant role in English language teaching. Current Indonesian policies in education encourage teachers to integrate technology into teaching and learning activities to bolster the effectiveness and efficiency of their teaching practice (Ministry of National Education Indonesia, 2013). Previous studies found that various technology-based pedagogies yielded rewarding results for learners’ language skills in Indonesia, yet teachers report a lack of skills and knowledge necessary for CALL (Computer Assisted Language Learning) integration (Cahyani & Cahyono, 2012; Ridwan, 2017). There are, however, limited studies examining teachers’ readiness and skills to implement technology use in their classroom instructions. Therefore, the present study investigates teachers’ technological skills to implement CALL-based English as Foreign Language (EFL) instructions, particularly in Maluku, Indonesia using the TPACK (Technology, Pedagogy, and Content Knowledge) Framework (Koehler & Mishra, 2006). EFL high school teachers (N=43) from Maluku, Indonesia participated in the study. The data were collected using an online TPACK survey (Schmidt et al, 2009; Sahin, 2011) and follow-up interviews (Nila, 2013). The teachers showed interest and awareness of the use of technology to facilitate efficient and effective EFL instruction. The majority of participants demonstrated their perceived understanding of utilizing and combining technology with their pedagogical practices. Further, the interviews uncovered the fact that a handful of technology tools were already employed to improve students’ practice of English inside and beyond classrooms. These findings shed light on the reality that Indonesian EFL teachers are prepared to enact CALL. Nevertheless, participants encountered challenges for effective enactment of CALL-based EFL instruction such as a lack of CALL training and accessible technology to facilitate learning. The findings then suggest a need for training modules for technology incorporation in ELT, quality school facilities, and assistance in developing technology based EFL teaching.
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Ditlevson, Jeffery T. "Air base defense different times call for different methods." Thesis, Monterey, Calif. : Naval Postgraduate School, 2006. http://bosun.nps.edu/uhtbin/hyperion.exe/06Dec%5FDitlevson.pdf.
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Thesis (M.A. in Security Studies (Homeland Security and Defense))--Naval Postgraduate School, December 2006.Thesis Advisor(s): Maria Rasmussen. "December 2006." Includes bibliographical references (p. 103-109). Also available in print.
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Karlström, Petter. "CALL of the Wild : Using language technology in the second language classroom." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-8508.
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Technology that analyzes written human language displays compelling possibilities for computer assisted language learning (CALL). Applications may be designed to examine second language students’ free text production in order to suggest improvements, draw attention to selected linguistic elements, provide examples from native language use, etc. However, language technology is not free from issues. Output from the tools is occasionally inaccurate, and the tools’ emphasis on language structure stands in possible contrast with pedagogies that foreground the social nature of language. These difficulties cannot be resolved by improving technology alone. It is equally important to find out in empirical detail how students handle possibly problematic directions from particular tools, and how tasks and teacher guidance may affect students’ tool usage. This thesis provides detailed analyses of applied CALL activities with a language tool, in order to discern how usage of that particular tool occurs, and how complex interrelationships of tool and context of use direct students. The thesis makes six interrelated contributions, ranging from particular empirical results to implications for general theory and methodology in CALL. On the level of theory, the thesis 1) provides an argument to reintroduce language technology in CALL, and 2) suggests grounding in sociocultural theory for investigating second language classroom CALL as it unfolds. From these standpoints, it 3) develops methodology and empirical studies on the use of a particular tool in the hands of students in class. The studies result in 4) illuminations of problems in use and means to avoid these problems by attending to classroom setting. Returning to general theory, the results provide 5) evidence that the introduction of novel tools demands more than merely providing technology for students and teachers, suggesting 6) a need for more detailed considerations of how CALL tools are introduced to students.
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Stolt, Daniel, and Elin Vibe. "Teachers' beliefs and implementation of CALL." Thesis, Malmö universitet, Fakulteten för lärande och samhälle (LS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-34542.
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The National Curriculum in Sweden states that students should be given the opportunity todevelop understanding of digital tools. However, based on previous international research onthe subject, teachers rarely find that they have enough digital competence and knowledge ofthe tools to implement them properly in their teaching practises. This study aims atdiscovering what active teachers’ experiences are with Computer Assisted LanguageLearning (CALL) and how well they implement it in Sweden. This paper provides anoverview of the previous research done on teachers’ beliefs and their tendencies to implementCALL. Directly accessed primary data was collected through a survey and semi-structuredinterviews with five teachers in years K-6. Analysis of this data showed that teachers doimplement CALL on a regular basis, however, some of them find it difficult to utilize fully. Itwas also found that the age of the teachers might play a part in how well they understand the CALL software. Furthermore, after analysing the policy documents from Skolverket, it wasfound that teachers in general feel they lack the necessary digital competence to teach digitalcompetence to their students. The main conclusions of this study are thus that (i) teachersimplement CALL on a regular basis, (ii) teachers feel that they lack basic digital knowledgeand thus struggle in using the digital tools efficiently in their teaching practises, somethingthat should be included in the teacher training programs, (iii), that the age of the teachersseem to play a part in how well the they implement CALL in their teaching practises, and(iiii), that whilst teachers find CALL useful and convenient, it can never replace the role of a teacher.
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IENDRICK, ELANI NEVES. "WORK, TECHNOLOGY AND IDENTITY CONSTRUCTION IN SPEECH OF OPERATORS FROM A CALL CENTER." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2003. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=3876@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRONesta dissertação, analisamos entrevistas de pesquisa com quatro operadores de uma Central de Atendimento Telefônico (CAT) de uma empresa de seguro saúde no Rio de Janeiro. De uma perspectiva da Sociolingüística Interacional, este estudo examina a construção das identidades desses atendentes em relatos de suas trajetórias profissionais. Essa análise focaliza procedimentos de avaliação, que são considerados como quaisquer instâncias do falante que indiquem o valor e o significado social de uma pessoa, coisa, evento ou relacionamento (Linde,1993,1997). Observamos que os resultados foram consistentes com a teorização em torno da noção de identidade fragmentada ( Hall, 1998; Woodward, 2000; Moita Lopes,2002). Além disso, é também estudado em que medida a utilização de alta tecnologia informa, para os atendentes em questão, a construção de uma identidade profissional ciborguiana, na qual se apagariam as fronteiras entre o natural e o artificial/tecnológico (Haraway, 2000 [1991]). Pretendemos contribuir para a reflexão em torno da questão do sofrimento no trabalho e sua relação com novas tecnologias (Dejours, 2000).
In this dissertation, we analysed research interviews with four operators from a Call Center of a health insurance's company situated in Rio de Janeiro. From the perspective of Interactional Sociolinguistics, the analysis focuses on the identities construction of these attendants through accounts of their professional lives. This analysis considers evaluation procedures, here understood as any instance of a speaker indicating the social meaning or value of a person, thing, event or relationship (Linde, 1993, 1997). The results are consistent with a theorisation around the notion of fragmented identity (Hall, 1998; Woodward, 2000; Moita Lopes, 2002). Moreover, it is also studied in what extension the use of high technology informs, to the attendants in question, the construction of a cyborg professional identity construction, in which, there is no limitation between the natural and the artificial/technological (Haraway, 2000 [1991]). With this work, we intend to contribute to a reflection around the issue of the suffering in the working enviroment and its relation to new technologies (Dejours, 2000).
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Lubua, Filipo. "From Innovation to Academic Entrepreneurship in Computer-Assisted Language Learning (CALL)." Ohio University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1549936934116581.
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Kilickaya, Ferit. "The Impact Of Call Instruction On English Language Teachers." Phd thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614108/index.pdf.
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This study investigates the impact of CALL training on in-service language teachers&rsquouse of CALL-based activities in their classrooms and what factors influence their use of these activities in their classroom. The participants included 35 pre-service English as a Foreign Language (EFL) teachers who took an undergraduate-level elective CALL course (FLE318) offered during the 2008-2009 academic year in the Department of Foreign Language Education at Middle East Technical University and 25 of these participants who started teaching English during the Fall semester in the academic year 2009-2010 at several private and state institutions. Both quantitative and qualitative research methods were applied. The journals kept by the participants during and after the training, the lesson plans of micro and macro teaching, the questionnaires given to the participants to determine their perceived computer knowledge, the interview sessions held with the participants&rsquo
on their practices showed that the training provided to the participants helped them infuse a variety of CALL-based materials and tools into their classroom practices. The analyses also indicated that the most paramount factors or issues that affect the infusion of CALL-based materials in language teaching and learning are the school environment, curriculum, and the national exams.
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Криводуб, Анна Сергіївна, Анна Сергеевна Криводуб, Anna Serhiivna Kryvodub, Євгеній Анатолійович Лавров, Евгений Анатольевич Лавров, Yevhenii Anatoliiovych Lavrov, and К. Н. Кротевич. "Перспективы совершенствования информационной технологии оценки условий труда на рабочем месте оператора Call-центра." Thesis, Сумский государственный университет, 2016. http://essuir.sumdu.edu.ua/handle/123456789/47878.
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Существующие технологии [1] хорошо работают с данными, описывающими параметры рабочей среды и санитарно-гигиенические условия на рабочем месте (РМ). Однако, как правило, у работника Call-центра большинство параметров соответствуют норме. Проблемными с точки зрения количественной оценки
являются показатели, характеризующие когнитивный комфорт (сложность заданий и возникающие эмоциональные напряжения).
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Young, Susan Caroline. "Factors Affecting the Adoption of New Technology: the case of 311 Government Call Centers." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/1795.
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Government call centers (311) were first created to reduce the volume of non-emergency calls that were being placed to emergency 911 call centers. The number of 311 call centers increased from 57 in 2008 to about 300 in 2013. Considering that there are over 2,700 municipal government units across the United States, the adoption rate of the 311 centers is arguably low in the country. This dissertation is an examination of the adoption of 311 call centers by municipal governments. My focus is specifically on why municipal governments adopt 311 and identifying which barriers result in the non-adoption of 311 call centers. This dissertation is possibly the first study to examine the adoption of 311 call centers in the United States. The dissertation study has identified several significant factors in the adoption and non-adoption of 311 government call centers. The following factors were significant in the adoption of 311 government call centers: managerial support, financial constraints, organizational responsiveness, strategic plan placement, and technology champion. The following factors were significant barriers that resulted in the non-adoption of a 311 government call center; no demand from citizens, start up costs, annual operating costs, unavailability of funding, and no obvious need for one.If local government entities that do not have a 311 government call center decide to adopt one, this study will help them identify the conditions that need to be in place for successful adoption to occur. Local government officials would first need to address the barriers in setting up the 311 call centers.
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Marques, Ana Paula Fernandes. "Call Centers: inovação tecnológica, manutenção das formas organizacionais." Master's thesis, Instituto Superior de Economia e Gestão, 2004. http://hdl.handle.net/10400.5/912.
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Mestrado em Sociologia Económica e das OrganizaçõesUma das problemáticas mais discutidas no seio da sociedade da informação é a subsistência de alguns dos aspectos mais negativos da sociedade industrial, apesar de toda a evolução tecnológica que tem acontecido nos últimos anos. Um desses aspectos é a organização do trabalho e os efeitos que tem nos trabalhadores. Na época áurea do Taylorismo/Fordismo os trabalhadores das linhas de montagem apresentavam níveis elevados de alienação, por um lado, devido ao trabalho ser repetitivo e destituído de qualquer incentivo à criatividade, e por outro, por via das suas qualificações serem muito poucas e logo escassearem oportunidades de vida alternativas. Hoje em dia, embora diferentes, perduram muitas linhas de montagem. Diferentes algumas delas, porque a automatização é omnipresente, porque a produção é especializada ou flexível e, sobretudo, porque os trabalhadores têm qualificações elevadas e projectos de vida paralelos. O presente trabalho, constituído por um estudo de caso efectuado numa empresa prestadora de serviços de call center, tenta justamente analisar a organização do trabalho na linha de atendimento, e verificar de que modo os operadores, força executante dos serviços prestados, são afectados por essa organização, na postura que têm perante o trabalho e o emprego.
One of the most discussed problematic amidst the information society is the maintenance of some negative aspects of the industrial era, in spite of the huge technological evolution we have been experiencing for the last years. One of these aspects is the work organization and the effect it has on workers. During the golden years of Taylorism/Fordism, assembling line workers showed high levels of alienation, caused, on one hand, by the repetitive work and the lack of any incentive for creativity, and, on the other, because their qualifications were few and therefore alternative life opportunities were scarce. Nowadays, although different, several assembling lines prevail. Different, because automatization is comprised in all processes, production is customized and flexible and, above all, workers are highly qualified having life projects alongside work. This research, which consists of a case study performed in a call center service provider, tries to analyse the work organization in an attendance line, and verify in what way operators, the main workforce, are affected by that organization concerning behaviour towards their work and job.
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Fulcher, Patricia Ann. "The role of attributional style in a call centre environment this thesis is submitted in partial fulfilment of the degree of Master of Business (Marketing Major), submitted to Faculty of Business, Auckland University of Technology, November 2003." Full thesis. Abstract, 2003.
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Mohammed, Rafiq. "Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation a case study on Telecom New Zealand Ltd. : a dissertation submitted to Auckland University of Technology in partial fulfillment of the requirements for the degree of Master of Computer and Information Sciences (MCIS), 2008 /." Click here to access this resource online, 2008. http://hdl.handle.net/10292/479.
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Dong, Yue. "The Role of Technology in Implementing Formative Assessment among LanguageInstructors." Ohio University / OhioLINK, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1611675150673452.
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Chu, Katharine (Katharine L. ). "Taiwanese political call-in talk shows : control and "credible participation" hidden behind the spectacle." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/68515.
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Thesis (S.M. in Technology and Policy)--Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program, September 2011."September 2011." Cataloged from PDF version of thesis.
Includes bibliographical references (p. 78-79).
Recently, governments have leveraged a variety of new technologies, especially new social media, to create an open government, or Government 2.0 that is transparent in its policies and gives its citizens the ability to collaborate and participate. Social media has been known for its ability to instantly connect a decentralized group of users; the ease at which the technology communicates makes the results of such technologies unpredictable and elusive. Despite television's reputation as a "passive" medium, I demonstrate that Taiwanese political call-in shows have been a successful form of credible and "controlled participation" for over a decade. With the inception of multi-party elections, these talk shows have served a purpose beyond getting good ratings and bringing in profits for the networks; they provide politicians and viewers alike an opportunity to participate. To understand the participatory culture, I studied Taiwanese political talk shows as a media system by analyzing the style and content of Taiwanese talk shows, as well as the social, cultural, legal, political, and economic institutions, practices, and protocols that shape the technology. The call-in talk shows transforms the medium into what John Gee calls an "affinity space," a term often used to describe the communities built using social media. Even with the culture of openness on Taiwanese political talk shows, the value system by which television is constructed and limited interactivity of the technology preserve the credibility content, and create an effective blueprint for bidirectional interaction between the government and the public.
by Katharine Chu.
S.M.in Technology and Policy
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Davids, Marwan. "The relationship between retrenchment, organisational commitment, absenteeism and labour turnover in an information technology call centre." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&.
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Until recently South Africa experienced an economic decline, however, despite the current positive trends, many large corporations are compelled to reduce personnel costs. Retrenchments have therefore become an increasingly common occurrence within South Africa. This has had an impact on the level of organisational commitment, absenteeism and turnover. Studies support the link between the levels of organisational commitment of employees, absenteeism and subsequently labour turnover. There is a relative lack of research in South African organisations into the influence of retrenchments on employees within call centre environments that have undergone retrenchments. The aims of this study was therefore to identify the levels of organisational commitment amongst call centre employees who survived a retrenchment that occurred in 2001.
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Bade, Sameer A. 1969. "A wireless wide area network PDA application for on-call ambulatory care physicians." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/28581.
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Thesis (S.M.)--Harvard-MIT Division of Health Sciences and Technology, 2004."June 2004."
Includes bibliographical references (leaves 152-156).
Current implementations of patient information review on Personal Digital Assistants (PDAs) are gaining traction in the in-patient hospital setting. There are tremendous patient safety and satisfaction, workflow improvement and physician satisfaction improvements possible if similar technology is optimized and used in the ambulatory care setting. We have performed a study of Partners HealthCare System (PHS) physicians to determine user requirements, implemented a formal method (not previously used within the PHS Information Systems division) to create a Software Requirements Specification (SRS), and developed a prototype user interface for a future LMR2go application (a mobile adjunct for the ambulatory care Longitudinal Medical Record system in use at PHS). The results of the study provided a core set of functions for the LMR2go application which physicians would like to use while on-call and substantiated the potential adoption of such an application. After an analysis of current software and hardware technologies, review of the study results and components of the actual SRS, a sample run through of a typical on-call physician workflow on the LMR2go User Interface is provided.
by Sameer A. Bade.
S.M.
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Frössling, Leo, and Oskar Hernberg. "Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services." Thesis, KTH, Hälsoinformatik och logistik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-278068.
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Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. This thesis setout to compare different charts and user interfaces for the purpose of displaying callflow data in a network for communication services. Two high-fidelity mock-ups weremade for visualising call flows and two for visualising messages. The mock-ups wereevaluated using user-based evaluation and heuristic evaluation. The mock-ups werethen revised based on the information gathered from the evaluations. The result ofthis thesis suggests that an implementation should use a sequence diagram for visualisationof call flows together with a hierarchical view for visualisation of messages. Keywords Call flow, visualisation, user interface, communication services, heuristics, sequencediagram, hierarchical view, table view, tree diagram, mock-upSammanfattningMed det snabba ökandet av bandbredd och komplexitet i kommunikationsföretagensnätverk så finns det ett behov av effektiv felsökning och underhåll av deras nätverk.Effektiv felsökning och underhåll av nätverket bidrar till färre problem i nätverket,vilket i sin tur ger högre kundtillfredsställelse. Ett viktigt verktyg när detkommer till felsökningen är visualiseringen utav samtalsflöden och meddelanden.Det här examensarbetets mål är att jämföra olika metoder för visualisering utav samtalsflödenoch meddelanden i ett nätverk för kommunikationstjänster. Två mockupsskapades för visualisering av samtalsströmmar och två för visualisering av meddelanden.Dessa mock-ups evaluerades genom heuristiskevaluering samt användarbaseradevaluering. Dessa mock-ups reviderades sedan utifrån den information somsamlats från evalueringarna. Resultatet av detta examensarbete tyder på att en implementationbör använda ett sekvensdiagram för visualisering av samtalsflöden tillsammansmed en hierarkisk vy för visualisering av meddelanden.NyckelordSamtalsflöden, visualisering, användargränssnitt, kommunikationstjänster,heuristik, sekvensdiagram, hierarkisk vy, tabellvy, träddiagram
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Smith, Michael Arthur. "Autonomy and project based language learning : factors mediating autonomy in project based CALL /." Connect to thesis, 2005. http://eprints.unimelb.edu.au/archive/00001476.
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BUTLER, DAVID LAWRENCE. "DEREGULATION, INFORMATION TECHNOLOGY, AND THE CHANGING LOCATIONAL DYNAMICS OF THE U.S. AIRLINE INDUSTRY." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1000487876.
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Pandey, Pushkal Kumar. "An exploratory investigation into determinants of service quality in technology-mediated service interactions characteristic of call centres." Thesis, Ulster University, 2014. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.604656.
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The paucity of research in performance management of call centres is evident from the confusion regarding what is desired by the customer from this mode of service. A variety of recommendations have been put forward in various studies, but a holistic perspective on what constitutes quality is still lacking. This research is an attempt to investigate key factors which determine performance measurement in technology mediated call centre environment with the help of a conceptual model. A combination of qualitative and quantitative approach has been used to develop and test survey items on direct customer response. The case call centres are selected on the basis of service classification model proposed in the study. A conceptual model is formulated based on preliminary literature review. Qualitative stage has involved semi-structured interviews with senior executives, followed by focus groups conducted with call centre agents. The analysis of survey developed hence has been performed using methods of quantitative data analysis. To the best of our knowledge this study is the first to apply communication theory to an exploration of relational (socio-emotional) aspect in call centres service performance. Identifying the association formed between the customer and service provider in its discreet sociological context, it is argued here that being susceptible to limitations attributed to technology-mediated communication channels, call centres are a unique context of study and therefore performance evaluation should take account of this inherent unique.
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Papayianni, Maria. "An investigation into English language teachers' CALL use in secondary education in Cyprus, their beliefs about using technology in teaching, and the factors that influence EFL teachers' CALL use." Thesis, University of Exeter, 2012. http://hdl.handle.net/10036/4167.
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This study explores the use of CALL for EFL teachers in secondary education in Cyprus, EFL teachers’ beliefs about using technology in teaching, and the factors affecting EFL teachers’ use of CALL. In this thesis, a general picture of the current situation is formed with information obtained from the questionnaires and data from interviews and classroom observation. The results show that teachers seem to welcome the introduction of computer technology in education and believe that it can positively affect English language teaching and learning, particularly in terms of student motivation. However, the study shows that teachers generally use computer technology in a rather teacher-centred manner, which maintains rather than transforms their teaching practice. They do not seem to be aware of, or convinced of the potential benefits of ICT in terms of serving curricular goals. Nor do they seem to believe that students know how to use computers for learning. Despite all these matters, the Internet is gaining in popularity, and some teachers appear to be exploring the possibility of integrating computer technology. There seems to be a desire among teachers to learn how to integrate computers into their practices, but do not appear to know how to make this happen. It is evident that extrinsic factors, concerning the environment (lack of hardware and software and difficulty in accessing CALL facilities), available support and training and intrinsic factors, including teachers’ beliefs about technology as well as contextual factors, appear to exert a great influence on teachers’ CALL use. The results raise implications for the Ministry of Education and Culture in Cyprus as well as language teacher education and for teachers themselves.
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Korslund, Stephanie L. "Does Practice Match Perception? An Examination of Instructors’ Espousal and Enactment of CALL in the Second Language Classroom." Ohio University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1447947739.
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Tebbetts, Jo A. "Cable modems' transmitted RF| A study of SNR, error rates, transmit levels, and trouble call metrics." Thesis, Capella University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3556737.
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Hypotheses were developed and tested to measure the cable modems operational metrics response to a reconfiguration of the cable modems' transmitted RF applied to the CMTS. The purpose of this experiment was to compare two groups on the use of non-federal RF spectrum to determine if configuring the cable modems' transmitted RF from 25.2 MHz, at 6.4 MHz Wide, 64 QAM and 31 MHz, at 6.4 MHz Wide, 64 QAM to 34.8 MHz, 6.4 MHz Wide, 64QAM improved the data services operational metrics measured by a wire line service operator to determine the quality of their product. The experiment tests the theory; configuring cable modems' transmitted RF to 34.8 MHz, 6.4 MHz Wide, 64QAM on the CMTS significantly impacted a cable modem's operational metrics, and as a result, increased operational effectiveness.
A randomized experiment on 117,084 cable modems resulted in a significant impact on SNR and transmit rates but did not present a significant impact on error rates and the trouble call metrics. The results showed that reconfiguring the cable modems' transmitted RF from 25.2 MHz, at 6.4 MHz Wide, 64 QAM and 31 MHz, at 6.4 MHz Wide, 64 QAM, to 34.8 MHz, 6.4 MHz Wide, 64QAM did significantly increase the SNR and transmit rates but did not significantly impact error rates and the trouble call truck roll metrics. The results are discussed in relation to other work implicating engineering RF management strategies and the impact on the cable modems operational metrics by reconfiguring the cable modems' RF from the lower ends of the RF spectrum into the middle of the RF spectrum configured on a wire line service operator's CMTS.
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Denyer, Laurie Michelle. "Call me 'at-risk' : maternal health in Sao Paulo's public health clinics and the desire for cesarean technology." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/55107.
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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 2009.Vita. Cataloged from PDF version of thesis.
Includes bibliographical references (p. 63-69).
This paper is based on ethnographic field research undertaken in a public health clinic in the periphery of São Paulo, as well as an examination of the "Humanisation of Childbirth Campaign". The Humanisation Campaign is a Brazilian public health initiative targeted at low-income women that aims to drastically lower country-wide caesarean rates. This paper will consider how pregnant women actively seek to be labeled 'at risk' during ante-natal care by doctors, nurses and health care technicians in order to ensure access to caesarean technology during their birthing process, in order to avoid the discrimination and physical abuse often associated with a vaginal delivery. I suggest that experiences of riscos, or riskiness, bear heavily on women's pragmatic adoption of interventionist birthing. Riscos, as it has been explained to me, is experienced both bodily and socially, as a physical threat to bodies that is experienced via physical and social violence within the clinic. In this paper, I plan to explore the phenomenology of risk, and how, for women from the periphery, risk to body and health is an embodied experience, and situated within the social and political context within which individual experience occurs. Ethnographic work suggests that women seek inclusion into 'expert' biomedical risk assessments and categories that ordinarily exclude or overlook them. This paper will be situated in an examination of the Humanisation of Birth Campaign, it will explore the conflicting meanings about what 'natural, normal and tradtional' means in Brazil, and the ongoing debate over birthing that is currently encapsulated in the narratives surrounding the Humanisation Campaign.
(cont.) This pragmatic desire to adopt risk labels offers a window into understanding a new range of questions about how public health narratives have direct implications for women's reproductive health, while at the same time reconfigure women's conceptions of, and negotiations with, bodily risk and flexibility.
by Laurie Michelle Denyer.
S.M.
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Hankvist, Annikki. "Technology in the English Language Classroom : Computer-Assisted Grammar Learning." Thesis, Linköpings universitet, Utbildningsvetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-144495.
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As technology advances so does the availability of computer-assisted learning software. Since the Swedish curriculum and syllabus in the subject English do not state how teachers should teach grammar or what grammatical items they should focus on, it is left to the teachers to decide themselves. This thesis aims to investigate how one can make use of CALL, Computer-Assisted Language Learning, when teaching grammar in the English language classroom. The following three research questions are posed: • In what ways is CALL used in teaching grammar? • Are any of the different ways of using CALL more successful than others? • What are the students’ reactions to using CALL as a means of learning grammar? The questions are answered by analyzing the theoretical background of second language acquisition, as well as by analyzing ten articles about learning grammar with the help of modern technology. The findings show that there are more ways of using technology in a teaching environment than there are articles about it, and this thesis only covers a few of the different means of using CALL to teach grammar. The findings also show that the results of computer-assisted teaching and learning are overall positive, but it cannot be concluded whether this is because of the software or the novelty of using CALL. Some software shows better results than other, such as error correction software. The overall perceptions of using CALL in the classroom are overwhelmingly positive from both teachers’ and students’ perspective. Furthermore, the results show that the students believe that using technology to learn helps them more than it actually does, showing how it helps motivate students to acquire new knowledge by making it more interesting for them. All in all, the findings of the research give teachers an overview of the current progress of CALL, as well as giving them suggestions about how to incorporate technology in their own teaching.
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Alofi, Ibrahim A. "Professional Development of Computer Assisted Language Learning (CALL): Saudi Arabia Language Teachers." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1403625998.
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Melo, Pedro Lucas de Resende. "Estratégia e processos de gestão em Call Centers próprios e terceirizados no Brasil." Pontifícia Universidade Católica de São Paulo, 2007. https://tede2.pucsp.br/handle/handle/1199.
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Previous issue date: 2007-05-08Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
This dissertation comes from an international survey on the call center industry. Specifically this dissertation discusses about the strategy and practices of human resources in the call center industry in Brazil. We investigate if a relationship exists among the outsourcing, the strategy of the call center and the allocation of the strategic human resources of those companies in the Brazilian call centers. The following hypothesis are developed: The outsourced call centers are guided to the attendance of a mass segment (H1a), with a strategy targeted to the product/service (H1b). (H2): In the outsourced call centers in which the strategy is targeting to the product/service the main strategic resource is the technology of the information. (H3a): In the in-house call centers in which the strategy is targeting the customer, the main strategic resource it is the human resource. (H3b): In in-house call centers where the strategy is focused in the customer, the attendants receive more intensive trainings. (H3c): In in-house call centers where the strategy is focused in the customer, the attendants have more autonomy in the performance of their activities. Through the multivariate analysis of regression logistics the hypothesis are tested in a sample that represents about 50% of the call centers associated to ABT (Brazilian Association of Tele-Services). The hypothesis are confirmed through the model with high explanation power (R2=46%) showing that the outsourced call centers are guided for mass segments, while in-house call centers are targeted for specific segments using as the main strategic resource the human resources
Esta dissertação é originária de um survey internacional sobre a indústria dos call centers. Especificamente esta dissertação discute a relação entre as estratégias e as práticas de recursos humanos na indústria de call center no Brasil. É investigada a existência de relacionamentos entre terceirização, a estratégia do call center e a alocação estratégica de recursos humanos em todas essas empresas e seus respectivos call centers. As seguintes hipóteses são desenvolvidas: Os call centers terceirizados são orientados para o atendimento de um segmento de massa (H1a), com estratégia focada no produto/serviço (H1b). (H2): Nos call centers terceirizados em que a estratégia é focada no produto/serviço, o principal recurso estratégico é a tecnologia da informação. (H3a): Nos call centers próprios em que a estratégia é focada no cliente, o principal recurso estratégico é o humano. (H3b): Nos call centers próprios em que a estratégia é focada no cliente, os atendentes recebem treinamentos mais intensivos. (H3c): Nos call centers próprios em que a estratégia é focada no cliente, os atendentes tem maior autonomia no desenvolvimento de suas atividades. Por meio da análise multivariada de regressão logística, as hipóteses são testadas em uma amostra que representa cerca de 50% dos call centers filiados à ABT (Associação Brasileira de Telesserviços). As hipóteses são confirmadas por meio do modelo com alto poder de explicação (R2=46%), mostrando que os call centers terceirizados são orientados para segmentos em massa, adotando estratégias focadas no produto/serviço, apoiados por recursos estratégicos provenientes da tecnologia da informação. Enquanto call centers próprios são orientados para segmentos específicos, adotando estratégias focadas no cliente e apoiados por recursos estratégicos provenientes do fator humano
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Xiong, Xing. "An investigation of the use of CALL by college english teachers : perspectives in a Chinese normal university." Thesis, Queensland University of Technology, 2008. https://eprints.qut.edu.au/16645/1/Xiong_Xing_Thesis.pdf.
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Technology innovations have occurred in schools all over the world to accommodate Computer Assisted Language Learning (CALL). In 2004, a national reform was initiated by the Ministry of Education in China which aimed to improve the teaching of College English curriculum by adopting modern technologies. Since then, Chinese College English teachers have been adapting to CALL. This research project presents a case study of one Chinese university, Huazhong Normal University (HZNU). It investigates how CALL is currently used by the College English teachers and the problems teachers are having in using CALL. This study focuses on teachers’ use of, and perspectives on, CALL. Data were collected by two means: a questionnaire involving 31 respondents, and five in-depth interviews concerning several aspects of the College English teachers’ use of CALL in HZNU. Results showed that even with a broad introduction of modern technologies in College English teaching, most of the teachers in HZNU were using computers in a limited way. Most of them lacked a clear understanding of what CALL is and what CALL can do. As well, the results indicated that the professional development in CALL for College English teachers has been insufficient both in terms of techniques and pedagogies in technology. The study indicates further obstacles to College English teachers’ use of CALL, such as insufficient technical support, heavy workloads and the difficulties adapting to the new teaching mode. The researcher recommends that these identified problems warrant immediate attention and she presents a model to guide the improvement of the use of CALL by College English teachers.
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Xiong, Xing. "An investigation of the use of CALL by college english teachers : perspectives in a Chinese normal university." Queensland University of Technology, 2008. http://eprints.qut.edu.au/16645/.
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Technology innovations have occurred in schools all over the world to accommodate Computer Assisted Language Learning (CALL). In 2004, a national reform was initiated by the Ministry of Education in China which aimed to improve the teaching of College English curriculum by adopting modern technologies. Since then, Chinese College English teachers have been adapting to CALL. This research project presents a case study of one Chinese university, Huazhong Normal University (HZNU). It investigates how CALL is currently used by the College English teachers and the problems teachers are having in using CALL. This study focuses on teachers’ use of, and perspectives on, CALL. Data were collected by two means: a questionnaire involving 31 respondents, and five in-depth interviews concerning several aspects of the College English teachers’ use of CALL in HZNU. Results showed that even with a broad introduction of modern technologies in College English teaching, most of the teachers in HZNU were using computers in a limited way. Most of them lacked a clear understanding of what CALL is and what CALL can do. As well, the results indicated that the professional development in CALL for College English teachers has been insufficient both in terms of techniques and pedagogies in technology. The study indicates further obstacles to College English teachers’ use of CALL, such as insufficient technical support, heavy workloads and the difficulties adapting to the new teaching mode. The researcher recommends that these identified problems warrant immediate attention and she presents a model to guide the improvement of the use of CALL by College English teachers.
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Guedes, Roberta de Oliveira. "Publicações nacionais sobre CALL e outras tecnologias no ensino e aprendizagem de línguas estrangeiras : um olhar na segunda década do século XXI." Universidade Federal de São Carlos, 2015. https://repositorio.ufscar.br/handle/ufscar/7321.
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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)
Among the various human activities, it is possible to observe the presence and the use of technologies in different situations of daily life, such as at work, in schools, at family times and leisure (SANTOS, 2013, MIRANDA, 2013, REIS, 2010). However, there is a shortage of research on CALL (Computer Assisted Language Learning), technology and teaching and learning of Foreign Languages (REIS, 2010). Based on this scenario and on government initiatives, institutions such as UNESCO and universities that develop research on technology in several areas, we propose the development of this work that aims to discuss the publications in national academic journals, classified with QUALIS A (AI and A2) in Language/ Linguistics area. Our analysis comprehends the years 2010-2014. These publications are evaluated by the Coordination for the Improvement of Higher Education Personnel (CAPES), recognized as a reliable reference by the researchers in identifying national journals (BONINI, 2004). It is, therefore, a study that selects research papers from specific journals as the particular objects being examined, characterizing an instrumental case study, as proposed Stake (1994). From these publications, we analyze the concepts of language, technology, and possible methodologies used, encompassing also the results, limitations and some of the referrals found in order to understand at what stage the research nationally published in the area is. Through data collection and analysis, we identified those publications that have online digital editions of free access and at the same time bring teaching subjects and foreign language learning, CALL and technology as theme in their published papers. Based on the results, we have noticed the incipience of studies in the area, according to the literature in our field of research. Besides, we could verify the presence of various objects that compose the covered studies, the different impacts of technology in language teaching (LT), the need of technological knowledge by the teachers, factors that may be addressed in other investigations, once we experience a national context that seems to require more academic disclosure about this theme.
Dentre as diversas atividades humanas, é possível observamos a presença e a utilização das tecnologias em diferentes situações do cotidiano das pessoas, como no trabalho, nas escolas, nos momentos em família e de lazer (SANTOS, 2013, MIRANDA, 2013). Todavia, há uma lacuna de investigações sobre CALL (Ensino de Línguas Mediado por Computador), tecnologias e o ensino e aprendizagem de Línguas Estrangeiras (LEs) (REIS, 2010). A partir desse cenário e de iniciativas governamentais, de instituições, tais como a UNESCO e de universidades, que desenvolvem pesquisas sobre tecnologia em diversas áreas, propomos o desenvolvimento deste trabalho que tem como objetivo discutir as publicações oriundas de revistas e periódicos nacionais de QUALIS A (A1 e A2) da área de Letras/Linguística. Nossa análise compreende os anos de 2010 a 2014. Essas publicações são avaliadas pela Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) e reconhecidas pelos pesquisadores como fidedignas na identificação dos periódicos nacionais (BONINI, 2004). Trata-se, portanto, de um estudo que seleciona publicações em revistas e periódicos específicos como objeto particular a ser examinado, caracterizando assim um estudo de caso instrumental, conforme propõe Stake (1994). A partir dessas publicações, analisamos as concepções de linguagem, de tecnologia, bem como as possíveis metodologias utilizadas, englobando ainda os resultados, as limitações e alguns dos encaminhamentos encontrados, a fim de compreender em que estágio se encontram as pesquisas nacionalmente divulgadas na área. Por meio da coleta e análise de dados, identificamos aqueles que possuem edições digitais online de acesso livre e gratuito e que abordam os temas desta pesquisa. Com base nos resultados, foi possível observar a incipiência dessa temática, de acordo com as publicações divulgadas. Além disso, nos foi possível, ainda, verificar a presença de diversos objetos de estudos que compõem as produções abordadas, assim como diferentes impactos da tecnologia no ensino de línguas e, também, a necessidade de maior domínio dos recursos tecnológicos pelos professores, fatores que podem ser abordados em outras investigações, uma vez que vivenciamos um contexto nacional que parece necessitar de mais divulgação de pesquisas acerca dessa temática.
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Kuechenmeister, Bobby James. "Answering the Call of Duty: Composition Pedagogy Problems, Multimodal Solutions, and Gaming Literacies." Bowling Green State University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1308242965.
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Attia, Mariam Mohamed. "Teacher cognition and the use of technology in teaching Arabic to speakers of other languages." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/teacher-cognition-and-the-use-of-technology-in-teaching-arabic-to-speakers-of-other-languages(74dd167b-9da6-4e00-b6c0-cb2e7be3e782).html.
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This study investigates teacher cognition and technology use within a context of teaching Arabic to speakers of other languages. Specifically, teacher cognition is examined in relation to early learning experiences, teacher education, classroom practice, and work environment. Following a case study approach, three in-service teachers have been selected to represent different perspectives on using Information and Communications Technology (ICT) in language instruction. Findings suggest that teachers’ cognitions about teaching and learning, and about themselves as Arabic language professionals, shape technology use, determine reactions to perceived challenges, and illuminate differences between practitioners working within the same environment with regard to the integration of ICT into their practice. The research suggests that despite the absence of digital learning opportunities in early schooling and teacher education, these experiences still influence the choice of instructional strategies employed by teachers to support technology use. The study accentuates the role of context as a mediating force, supporting teacher cognition and ICT use, but also creating dissonance between them. Teacher cognition determines the weight that practitioners assign to different contextual factors. While lack of time is identified as the most significant barrier to adoption, peer collaboration is recognized as the most effective enabler for technology integration. Other key factors emerging in this study include institutional philosophy and policy, learning opportunities, and technical support. Conceptual, methodological, and professional contributions are addressed, and potential for further research is identified.
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Larsson, Rasmus, and Edvard Wikström. "Analysis and implementation of a call simulator for Mobile@Home at Ericsson AB." Thesis, Linköping University, Department of Electrical Engineering, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2629.
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Mobile telephony technology like GSM made portable telephony a possibility. The arising and development of the Internet made a revolutionary change to communication and interchange of information. Bluetooth wireless technology revolutionizes personal connectivity by providing freedom from wired connections. Combining these technologies together brings the concept of Mobile@Home of Ericsson.
Mobile@Home is a fixed-mobile convergence concept using the fixed network to carry present and future mobile services (e.g. voice, video, mail and Internet access) all the way to the home or office. By combining the high bandwidth of the fixed access network with the wireless technology of Bluetooth, Mobile@Home makes it possible to deliver high bandwidth to the mobile phone. Mobile@Home requires a Bluetooth enabled mobile phone and a Bluetooth enabled HBS (Home Base Station), placed at the home or office. By means of fast IP access (ADSL, cable modem etc.) the HBS connects into the standard mobile core network through a HBSC (Home Base Station Controller).
The purpose of this thesis is the generation of simulated traffic between the HBS and HBSC and to analyze its behavior. This primary involves generation of signaling through an internal protocol, provided by Ericsson, for management and call control, and generation of GSM EFR (Enhanced Full Rate) voice streams over the RTP (Real Time Protocol) protocol. The simulation will consist of both the HBS and MS (Mobile Station). A set of HBS: s with attached MS will call one another through the HBSC. In this assignment only the GSM signaling will be considered because of time and scope limitations. The goal is to validate the RTP traffic generated towards the HBSC. Parameters like packet loss, packet delay and erroneous packets will be analyzed.
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Paca, Mahmut. "The Opinions and Beliefs of Four Teachers Regarding Computer Assisted Language Learning." Thesis, Malmö universitet, Fakulteten för lärande och samhälle (LS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-36365.
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Digital technology has developed at a rapid pace, even in the second language learning classrooms. The Swedish Curriculum of English stresses the importance of learning digital technology in the school environment. This theoretical research and empirical study has been carried out to find out how computer assisted language learning (CALL) may influence motivation and student’s engagement and other learning outcomes, such as listening, speaking, and reading. It provides evidence that second language learning theories support the use of CALL for language education. The beliefs of four in-service teachers’ are that CALL makes the students more motivated and engaged in their English as a second language.
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Verdaguer, Sergi Laencina. "Model driven context awareness." Thesis, KTH, Kommunikationssystem, CoS, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-92029.
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The very nature of mobile phones makes them ideal vehicles to study both individuals and organizations: people habitually carry a mobile phone with them and use it as a medium for much of their communication. The information available from today's phones includes the user's location, people nearby, and communication (call and SMS logs), as well as application usage and phone status (idle, charging, and so on). The main goal of this project is to combine some of the new technologies of voice over IP (VoIP) with context awareness services for mobile users and create a demonstrator for a typical routine of a student in Kista. We used context awareness together with the SIP Express Router to make a system more intelligent for the user. In this thesis the definition of CPL scripts and how they could exploit context information to provide SIP service that would be useful to a student were examined. A simple test was conducted to measure the overhead of using context awareness by the SIP proxy when processing CPL scripts.Mobila telefoner gör dem ideala medel för att studera både individer och organisationar: personer bär ofta en mobil telefon med dem och använder den som ett medel för mycket av deras kommunikation. Informationen som är tillgänglig från dagens telefoner inkluderar användares läge, personer som är närliggande och kommunikation, såväl som applikationanvändning och telefon status. Målet av detta projekt är att kombinera som några av de nya teknologierna av röst över IP (VoIP) med kontextuppmärksamma servar för mobila användare och skapar en demonstrant för en typisk rutin av en studerande i Kista. Vi använde kontextuppmärksamma med SIP Express Router för att göra ett system mer intelligent för användare. I detta examensarbetet undersöker vi CPL skrifter och hur de skulle kunna exploatera kontext information för att ge den SIP tjänsten som är användbar till en studerande. Ett enkelt test förades för att mäta det över huvudet av att använda kontextuppmärksamma av den SIP proxyen när det arbetar med CPL skrifter.
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Blanco, Harold. "A CASE STUDY OF LANGUAGE LEARNING IN A MULTIMEDIA SPANISH CLASS ENVIRONMENT IN AN UPWARD BOUND PROGRAM." Ohio University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1178422882.
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Santillana, Oscar. "RTP redirection using a handheld device with Minisip." Thesis, KTH, Kommunikationssystem, CoS, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-92018.
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This report presents several different techniques for diverting RTP streams when using a handheld mobile device. This device is running a version of Minisip as the SIP user agent. An introduction to the SIP protocol is given to provide some background to the reader prior to focusing upon the main goal: redirecting RTP streams. A set of requirements are defined and an RTP media transfer mode is chosen based upon these requirements. The requirements are derived from a study of a Linux cellular phone’s mobile device features and capabilities. Minisip was ported to this platform and a series of tests conducted to evaluate the design decisions made. These tests show that the best method of redirecting RTP media streams is third party call control (3PCC).Den här rapporten presenterar flera olika teknikerna för att dra RTP strömar när man använder en mobil anordning. Den här anordningen löper en version av Minisip som den SIP användare agent. En introduktion till SIP protokoll är gjord för att ge läsaren någon bakgrund på focusen ovanför det huvudsakliga målet : omdirigerande de RTP strömarna. En set av bestämd behov är definierad och en RTP media transfer sätt är vald på grund av de här behoven. Behoven är härrörda från en studie över en Linux mobiltelefon. Minisip var installerad till den här plattformen och en serie av test dirigerad för att utvärdera de gjorda designsbesluten. De här testen visar den bästa metoden för att omdirigera RTP media strömar är den tredje part kalla kontrollen (3PCC).
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Freeland, Debra Jeanette. "ODYSSEUS RE-IMAGINED: EXPERIMENTAL FICTION RESPONDS TO THE CALL OF THE ANCIENTS- TECHNOLOGY AND SCIENCE FULFILL CLASSIC EPIC DEVICES IN CLOUD ATLAS AND THE SILENT HISTORY." CSUSB ScholarWorks, 2019. https://scholarworks.lib.csusb.edu/etd/929.
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The timeless, lyrical poem of Ancient Greece, revered for its grand battles, supernatural forces and legendary heroes is a fading memory of a forgotten past. Many critics, scholars, and authors like Theodore Steinberg concur, “. . . “[the] twentieth-century epic” is oxymoronic, the epic died with Milton” (10). Yet, the echoes of the past resound in the present as the characteristics and literary conventions of the Homeric epic are easily found in contemporary genres, including fantasy, sci-fi, and dystopian fiction. What has emerged is not a repeat of the past, but something different, something new. The influence of science and technology is apparent even to the most relaxed reader. Contemporary writers have adapted forms of technology, communication, and modern science to perform as the traditional literary devices of the epic genre.
In his book, Epic in American Culture, Christopher N. Phillips remarks that ,”Epic did not die with Milton . . . it developed new power and shape. . .” as writers dismissed the traditional formats to allow for artistic growth advancing the use and understanding of epic, “. . . the new insights, literary and cultural history that emerge once synchronic, monolithic definition of form are abandoned-the surprises in the archive of American literary engagements with the epic form are myriad” (4,10). This release of boundaries allowed space to create, one that intersects with specific moments in time and sociocultural influence, allowing the inclusion of modern understanding and experiences. I found a kernel in Catherine Morley’s book, The Quest for Epic, where she examines the influence of the epic on the American novel, and the means with which writers continue to approach and engage epic , “. . . compulsively and consciously appropriated and reinvented aspects of the antique and the modern European epic traditions to advance their own aesthetic designs” (13). Furthering the writer’s vision is only part of the epic’s adaptation, and the formulation of other genres, including sci-fi and fantasy, provide many reference points in its long evolutionary cycle. Why the need for new genres? What did writers have to address to warrant these spaces? Technology was one answer. Technological advancements placed a demand upon writers, stirring the authors to push against canonical boundaries. The cultural importance of the mythology surrounding the epic is infused, and the result is an expanded, (dare I say new?), technology rich, contemporary epic. Same genus, different species.
So, what does this new cutting-edge insertion look like? How does it function? What role does technology play in contemporary figuration's of the epic? How does modern science perform in ancient conventions? Can they maintain the ethos of the traditional Homeric epic? This thesis will investigate through literary scholarship and theory, Homer’s classics, Iliad and The Odyssey, and two contemporary novels, David Mitchell’s Cloud Atlas and The Silent History by Eli Horowitz, Matthew Derby, and Kevin Moffett.
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Stockwell, Ryan J. "Growing A Modern Agrarian Myth: The American Agriculture Movement, Identity, And The Call To Save The Family Farm." Oxford, Ohio : Miami University, 2003. http://www.ohiolink.edu/etd/view.cgi?miami1050951369.
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Dunford, Fiona. "Determining differences between novice and expert physiotherapists in the emergency on-call environment a vignette-based study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Health Science (MHSc), 2007." Click here to access this resource online, 2007. http://hdl.handle.net/10292/368.
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Emergency on-call duties have been highlighted as a key stress factor in newly qualified physiotherapists whose job performance may be affected. The concept of stress relating to on-call work, the general lack of interest or confidence in the respiratory on-call field, and subsequent difficulties with recruitment and retention, pose a difficult problem for managers of services responsible for the maintenance of a competent workforce and a high standard of service provision. Differences in novice and expert physiotherapists’ patient management and clinical reasoning strategies have been previously examined in orthopaedic, neurology, domiciliary and cardiorespiratory fields. However, no such investigations have been undertaken in the field of emergency on-call. The purpose of this study was to determine if differences existed between novice and expert physiotherapists who had by definition differing levels of context-related experience within the emergency on-call environment. This study also aimed to consider what factors may influence their physiotherapy intervention for an acute cardiorespiratory patient. A purpose-designed vignette-based postal questionnaire was administered to 26 emergency on-call providers in New Zealand. The questionnaire sought demographic data, investigated participants’ attitudes towards emergency on-call service provision and presented a vignette-based clinical scenario which asked questions throughout an evolving clinical case scenario. Analysis was performed using the computer software package for social sciences, SPSS for Windows (version 14), results were analysed using descriptive statistics, and significance testing was performed using non-parametric methods. A good response rate was achieved (78.8%; n = 56). Statistically significant differences between novices and experts were determined in scores for confidence, stress, and support required, also in the factors affecting stress levels. Novices are less confident (p = < .0001), more stressed (p = < .001) and require more support than experts (p = < .001). Factors which influenced both novice, and to a lesser extent, expert stress levels when working as emergency on-call physiotherapists, were established. A relationship was determined between confidence and level of support required (r = -.65; p = < .001); confidence and amount of stress felt (r = -.58; p = < .001); and support required and stress felt (r = .47; p = < .001). Some differences were demonstrated between novice and expert physiotherapists in their answers to a clinical case scenario. Although these were not statistically significant, a trend was noted which may reflect the different clinical reasoning strategies of these physiotherapists. There is a need for novices to gain the type of experience which includes independent problem solving and guided reflection; the use of vignette-based case studies may be one method which could be further exploited. The profession is responsible for the provision of better ways to meet the needs of our future emergency on-call workforce. If this is not achieved, other professional groups will be required to fill the gaps and physiotherapy; particularly cardiorespiratory physiotherapy will lose out.
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Räsänen, Minna. "Islands of Togetherness : Rewriting Context Analysis." Doctoral thesis, KTH, Numerisk Analys och Datalogi, NADA, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-4256.
Full textAbstract:
A continuing debate within Human-Computer Interaction (HCI) research is how to elucidate, improve, and optimize the relationship between social context and technology use. Social context is conventionally understood as immediate use context while an understanding informed by social science suggests a wider scope, involving actors and structures. The focus of this thesis is the use of a communication environment using audio and video, established to span and connect three geographically distant call-centre workplaces in the Stockholm archipelago, Sweden. The research was carried out as intermittent fieldwork, spanning unevenly over a period of three years. The fieldwork was carried out at two sites: the premises of the Swedish Police Contact Centre in the archipelago and within the research project Community at a Distance. Methods included participant observation, interviews, and the analysis of documents, everyday talk, and images. This thesis offers a broad analysis of the socio-cultural context of technology use investigating the question how a sense of togetherness is promoted and negotiated at the Swedish Police Contact Centre and around and across the communication environment. The technology served as a means of overcoming the distance between the sites and making everyday encounters between the dispersed staff members possible. The sense of togetherness—fellowship and belonging, caring for each other, fostering a sense of solidarity, and achieving consensus in everyday practices—had an impact on the uses (and non-uses) of the technology. The use of the communication environment reflects the values and arrangements of the workplace and reproduces its conventions. The discussion is explorative, outlining an analytical approach to the socio-cultural context of technology use informed by interpretive social science, and provides a partial analysis of the organizational culture of the Contact Centre and its technology use. The argument is that analysis should aim at exploring the relationship between individual actors and social structures. Rewriting context allows us to understand the socio-cultural embeddedness of technology. While the analytic framework is not comprehensive for the purpose of detailed design implications in HCI research, it does provide a reconsidered terminology that links individual practices to socio-cultural context.QC 20100629
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Boulter, Carmen Henriette. "EFL and ESL teacher values and integrated use of technology in universities in the Asia-Pacific region." Thesis, Queensland University of Technology, 2007. https://eprints.qut.edu.au/16525/1/Carmen_Boulter_Thesis.pdf.
Full textAbstract:
Educators who teach international students English as a second language (ESL) or
English speakers teaching English as a foreign language (EFL) in universities in non-
English speaking countries in the Asia-Pacific region are often challenged to develop culturally appropriate curriculum for a diverse group of learners. Prompted by educational policy over the past two decades, the technological infrastructure in most universities throughout the world has advanced. Innovative tools for language learning have been developed for computer-assisted instruction. The purpose of the present study was to assess to what extent teachers use multimedia in EFL/ESL university classrooms in relation to the theoretical underpinnings of constructivism as well as Rogers' (1995) theory of diffusion of innovations and adopter categories.
Further, the study aimed to ascertain what factors contribute to or discourage teachers' use of multimedia in tertiary level English language teaching classrooms. A mixed- method research design was used and both quantitative and qualitative data were collected. One hundred and seventy-nine English-language teachers from five universities in the Asia-Pacific region were interviewed and data were collected on their use of multimedia. Complex relationships were found among teacher-held educational and cultural values, teaching experience, formal computer professional learning, nationality, institution, region, age, gender, and collaboration with colleagues. Results showed that even with adequate access to hardware, software, technical support and computer professional learning, most teachers in the study made limited use of multimedia in the EFL/ESL classroom. As well, the results indicated that teachers in all three universities in Taiwan used multimedia in the EFL/ESL classroom less than teachers in Australia and in Thailand. Teachers who endorsed constructivist teaching methodologies tended to use multimedia more. Also, teachers with fewer than ten years teaching experience tended to use technology in teaching more. Data showed the use of integrated technology by teachers usually diminished as teachers got older. However, results showed that teachers who engaged in professional learning tended to use multimedia more regardless of age. Future directions in technology integration and recommendations for creating and sustaining a culture of technology at educational institutions are offered. Suggestions for professional development to encourage the integrated use of technology in English language teaching programs are outlined.
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Boulter, Carmen Henriette. "EFL and ESL teacher values and integrated use of technology in universities in the Asia-Pacific region." Queensland University of Technology, 2007. http://eprints.qut.edu.au/16525/.
Full textAbstract:
Educators who teach international students English as a second language (ESL) or English speakers teaching English as a foreign language (EFL) in universities in non- English speaking countries in the Asia-Pacific region are often challenged to develop culturally appropriate curriculum for a diverse group of learners. Prompted by educational policy over the past two decades, the technological infrastructure in most universities throughout the world has advanced. Innovative tools for language learning have been developed for computer-assisted instruction. The purpose of the present study was to assess to what extent teachers use multimedia in EFL/ESL university classrooms in relation to the theoretical underpinnings of constructivism as well as Rogers' (1995) theory of diffusion of innovations and adopter categories. Further, the study aimed to ascertain what factors contribute to or discourage teachers' use of multimedia in tertiary level English language teaching classrooms. A mixed- method research design was used and both quantitative and qualitative data were collected. One hundred and seventy-nine English-language teachers from five universities in the Asia-Pacific region were interviewed and data were collected on their use of multimedia. Complex relationships were found among teacher-held educational and cultural values, teaching experience, formal computer professional learning, nationality, institution, region, age, gender, and collaboration with colleagues. Results showed that even with adequate access to hardware, software, technical support and computer professional learning, most teachers in the study made limited use of multimedia in the EFL/ESL classroom. As well, the results indicated that teachers in all three universities in Taiwan used multimedia in the EFL/ESL classroom less than teachers in Australia and in Thailand. Teachers who endorsed constructivist teaching methodologies tended to use multimedia more. Also, teachers with fewer than ten years teaching experience tended to use technology in teaching more. Data showed the use of integrated technology by teachers usually diminished as teachers got older. However, results showed that teachers who engaged in professional learning tended to use multimedia more regardless of age. Future directions in technology integration and recommendations for creating and sustaining a culture of technology at educational institutions are offered. Suggestions for professional development to encourage the integrated use of technology in English language teaching programs are outlined.
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Bado, Niamboue. "Video Games and English as a Foreign Language Education in Burkina Faso." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1395498334.
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Colón, de Carvajal Isabelle. "La mobilisation des artefacts technologiques dans l’interaction : analyse linguistique et multimodale des pratiques professionnelles en centres d’appels." Thesis, Lyon 2, 2010. http://www.theses.fr/2010LYO20084/document.
Full textAbstract:
Notre travail de recherche s’intéresse à l’usage des technologies dans les interactions professionnelles, et en particulier dans des centres d’appel. Nos analyses s’appuient sur trois champs disciplinaires que sont l’Ethnométhodologie, l’Analyse Conversationnelle et les Workplace Studies. Notre étude cherche à contribuer à la réflexion sur des interactions médiées par les technologies en milieu professionnel afin de rendre compte des pratiques émergentes des participants et comprendre l’organisation séquentielle complexe des interactions entre conseiller/opérateur et patient/client s’appuyant sur l’utilisation de ressources technologiques. La thèse s’articule en une partie introductive et trois parties analytiques. La première étudie les modifications de cadre participatif en tenant compte du dispositif technologique comme point d’ancrage de l’activité des participants. Nous avons distingué deux configurations: i) soit le dispositif est ajusté par l’opérateur ; ii) soit l’opérateur s’ajuste au dispositif. La modification du cadre participatif peut être initiée de façon verbale ou non verbale, ou par l’un ou l’autre des participants.Dans une seconde partie, nous analysons l’intégration de l’écran comme artefact interactionnel dans l’activité des participants. Nous avons remarqué qu’ils rapportent à l’oral des informations écrites sur un écran, en employant des verbes introductifs du type « il dit que », que nous retrouvons dans les travaux sur le discours rapporté à l’oral. Nous avons voulu montrer le lien entre le cours d’action dans lequel sont engagés les participants et l’émergence de ces discours rapportés où la référence aux messages écrits peut transformer les écrans et les systèmes informatiques en « agents interactionnels ». La troisième partie se focalise sur un type d’appel où un client s’adresse au service pour résoudre un problème, et après vérification par l’opératrice, elle lui notifie un état a-problématique de son compte. Nous avons remarqué que l’activité de diagnostic opérée ici par l’opératrice dépend étroitement des informations du compte client indiquées sur l’écran. Ce sont ces données qui permettent à l’opératrice d’établir le diagnostic et de notifier l’état a-problématique du compteOur research focuses on the use of technology in interactions at work, particularly in the context of call centres. Our analyses draw on three theoretical domains: Ethnomethodology, Conversation Analysis and Workplace Studies. Our research seeks to contribute to current investigations on interactions mediated by technology in the workplace to reflect emerging practices of participants and to understand the complex sequential organization of interactions between councillor/operator and patient/user, based on the use of technological resources.The thesis comprises an introduction part and three analytical parts. The first part examines changes in participation framework taking into account the technological device as an anchor for the participant’s activity. For this, we distinguished two different configurations: i) the device is adjusted by the operator, or ii) the operator adjusts the device. The adjustment of the participation framework may be initiated through verbal or multimodal way, or by one or the other participant.In the second part, we analyze the integration of the screen as an interactional artefact in the participant’s activity. We noticed that they report oral information’s displayed on a screen, using introductory verbs such as "he said", which we found in the studies on reported speech in spoken interactions. We wanted to show the link between the course of action in which participants are engaged and the emergence of reported speech when referring to written messages that can transform the screens and the computer systems in “interactional agents”.The third part focuses on one type of call where a user call the service to solve a problem, and after verification by the operator, she notifies a status of his account. We noticed that the diagnosis activity reported by the operator is closely related to the user’s account information shown on the screen. These are data that allow the operator to diagnose and report the non-problematic status of the account