Books on the topic 'Call centres'
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Joanna, Reeves, Proudfoot Consulting (Europe) Ltd, and Confederation of British Industry, eds. Call centres. London: Caspian, 2000.
Find full textClarke, Keith. Customer call centres report. London: Cambridge MarketIntelligence, 1995.
Find full textUnion, Communication Workers. Call centres best practice. London: CWU, 2002.
Find full textBain, Peter. Call centres in Scotland: An overview. Glasgow: Scottish Low Pay Unit, 1999.
Find full textLtd, Collinson Grant Consultants. Achieving excellence in call centres. Manchester: Collinson Grant Consultants Ltd, 2000.
Find full textExecutive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.
Find full textServices, Incomes Data. Pay and conditions in call centres. London: Incomes Data Services Ltd., 2001.
Find full textDeery, Stephen, and Nicholas Kinnie, eds. Call Centres and Human Resource Management. London: Palgrave Macmillan UK, 2004. http://dx.doi.org/10.1057/9780230288805.
Full textOffice, National Audit. Using call centres to deliver public services. London: Stationery Office, 2002.
Find full textBradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.
Find full textHunter, David. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Find full textFoundation for Information Technology in Local Government., ed. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Find full textNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Find full textShah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.
Find full textNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.
Find full textPremilla, D'Cruz, ed. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Find full textSudhindra, Mokhasi, ed. BPO-sutra: True stories from inside India's BPOs & call centres. New Delhi: Rupa & Co., 2009.
Find full textCall centre training handbook: A complete guide to learning and development in contact centres. London: Kogan Page, 2008.
Find full textChen, Jianrong. An architecture for agent-oriented virtual inhabited call centres. [Oxford]: Oxford Brookes University, 2000.
Find full text1947-, McDonald David R., and Turner, Stephen R. E. 1970-, eds. Analysis of communication networks: Call centres, traffic, and performance. Providence, R.I: American Mathematical Society, 2000.
Find full textWillis, Martin. Call centres, one-stop shops or community based information centres?: Improving public access to adult social services. Birmingham: University of Birmingham, 2004.
Find full textUNISON. On line advice: A negotiator's guide to good employment practice in call centres. London: UNISON, 1998.
Find full textOutsourcing and service work in the new economy: The case of call centres in Mexico City. Newcastle upon Tyne: Cambridge Scholars, 2012.
Find full textUNISON. Holding the line: UNISON's guide to making call centres a better place to work. London: UNISON, 2001.
Find full textSprigg, Christine A. Psychosocial risk factors in call centres: An evaluation of work design and well-being. Norwich: Health and Safety Executive, 2003.
Find full textLa gestion d'un centre de contacts clientèle: Les notions de base, un lexique complet des termes anglais-français utilisés dans le milieu. Montréal: Éditions Transcontinental, 2001.
Find full textGreat Britain. Parliament. House of Commons. Committee of Public Accounts. Better public services through call centres: Twentieth Report of Session 2002-03 : report, together with formal minutes and minutes of evidence. London: Stationery Office, 2003.
Find full textO'Kane, Gerard Martin. A review of BT's recruitment and retention policies for the Apollo Road and Enniskillen call centres, as influenced by the Northern Ireland labour market. [s.l: The Author], 1999.
Find full textCall centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.
Find full textAbbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.
Find full textCall centers for dummies. 2nd ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.
Find full textCall centers for dummies. Ontario: J. Wiley & Sons Canada, 2005.
Find full textBuchanan, Ruth. Gender on the line : technology, restructuring and the reorganization of work in the call-centre industry =: Les femmes et le travail par téléphone : répercussions de la technologie, de la restructuration et de la réorganisation du travail sur le secteur des centres d'appels. Ottawa, Ont: Status of Women Canada = Condition féminine Canada, 2000.
Find full textTurn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Find full textBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Find full textBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Find full textHechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.
Find full textEsher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.
Find full textFeil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.
Find full textCall centres. 3rd ed. Hampton: Key Note Ltd, 2002.
Find full textGroup, Mintel International, ed. Call centres and financial services. London: Mintel International Group, 2000.
Find full textBarry, Thomas Suhashini; Tomalin. International English for Call Centres. Macmillan Publishers India Limited, 2009.
Find full textPay and conditions in call centres. London: Incomes Data Services, 2002.
Find full textServices, Incomes Data, ed. Pay and conditions in call centres. London: Incomes Data Services, 1999.
Find full textServices, Incomes Data, ed. Pay and conditions in call centres. London: Incomes Data Services, 1997.
Find full textMcKeown, Max. Call Centres (Financial Technology Management Reports). LLP Professional Publishing, 1999.
Find full textPay and conditions in call centres. London: Incomes Data Services, 2004.
Find full textKinnie, Nick, and Stephen Deery. Call Centres and Human Resource Management. Palgrave Macmillan, 2014.
Find full textRe-Organising Service Work : Call Centres in Germany and Britain: Call Centres in Germany and Britain. Taylor & Francis Group, 2017.
Find full textPhilip, Pearson, Industrial Relations Services, and Call Centre Association Research Institute., eds. Call centres 2001: Reward and retention strategies. London: IRS/CCA, 2001.
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