Log in

Relevant bibliographies by topics / Call centers / Books

To see the other types of publications on this topic, follow the link: Call centers.

Books on the topic 'Call centers'

Author: Grafiati

Published: 4 June 2021

Last updated: 29 July 2024

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 books for your research on the topic 'Call centers.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse books on a wide variety of disciplines and organise your bibliography correctly.

1

Joanna, Reeves, Proudfoot Consulting (Europe) Ltd, and Confederation of British Industry, eds. Call centres. London: Caspian, 2000.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

2

Abbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

3

Practices, LLC Best. Call centers: Executive insights for excellence. Chapel Hill, NC: Best Practices, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

4

Esher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

5

Executive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

6

Congress, Trades Union. It's your call: Employment rights for call centre workers. London: TUC, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

7

Eckart, Menzler-Trott, and Hahnel Markus, eds. Call Center Evolution: Standards für effiziente Kunden- und Mitarbeiterbeziehungen. München: Vahlen, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

8

Durr, William. Building a world-class inbound call center. [S.l.]: W. Durr, 1996.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

9

Körs, Anna. Call Center Markt Deutschland, das Fallbeispiel Hamburg. Münster: Lit, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

10

CUNA & Affiliates. Center for Professional Development., ed. Credit union call center handbook. Dubuque, Iowa: Kendall/Hunt Pub. Co., 1999.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

11

Practices, LLC Best. Managing world-class call centers: Site visit findings. Chapel Hill, NC: Best Practices, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

12

Feil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

13

Hechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

14

Kastner, Michael. Call Center-nützliche Dienstleistung oder Sklavengaleere?: Call Center mit Blick auf Krisen- und Notsituationen. Lengerich: Pabst, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

15

Herholtz, Peter. Call Center: Ein Handlungsfeld für Betriebs- und Personalräte. Hamburg: Beratungsstelle für Technologiefolgen und Qualifizierung, 1998.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

16

Coen, Dan. Building call center culture: Strategies for designing a world class performance-based environment within your customer contact center. Tarzana, CA: DCD Pub., 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

17

Brown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

18

Brown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

19

Focus, Inc Customer. Delighting customers: Creating customer focus participant kits for call centers. [United States]: Customer Focus, 2000.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

20

Association, American Bankers, and Financial Training Resources, eds. The evolution of bank call centers: A focus on profitability. Washington, D.C: American Bankers Association, 1996.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

21

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-642-55506-0.

Full text

APA, Harvard, Vancouver, ISO, and other styles

22

International Call Center Summit (1st 1994 Long Beach, Calif.). The First International Call Center Summit: Proceedings, March 14, 15, 16, 1994, Long Beach, California, USA. Scarborough, Ont: Tele-Solutions, 1994.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

23

Canada, Sofeg. Perspective internationale sur les téléservices au Sénégal. Montréal]: Sofeg Canada, 2000.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

24

Phelps, Timothy. Call center 101 success secrets. Place of publication not identified]: Emereo Publishing, 2013.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

25

Bradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

26

United States. Department of Labor. Wage and Hour Division. Call centers under the Fair Labor Standards Act (FLSA). 2nd ed. Washington, DC: U.S. Dept. of Labor, Wage and Hour Division, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

27

Trotter, Michael D. The Customer Call Center Outback. West Lafayette: Purdue University Press, 2005.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

28

Shah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

29

Noronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

30

Noronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

31

Keith, Dawson, ed. The call center dictionary: The complete guide to call center & customer support technology solutions. New York: CMP Books, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

32

Oster, Emily. Do call centers promote school enrollment?: Evidence from india. Cambridge, MA: National Bureau of Economic Research, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

33

Halves, Jan-Peter. Call Center in Deutschland: Räumliche Analyse einer standortunabhängigen Dienstleistung. Sankt Augustin: In Kommission bei Asgard-Verlag, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

34

Granered, Erik. Global call centers: Achieving outstanding customer service across cultures & time zones. Boston: Nicholas Brealey International, 2005.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

35

CALL CENTERS. Express, 2019.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

36

Ruffins, Lana M., Natalie L. Petouhoff, and Lisa Schwartz. Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers. Pearson Education, Limited, 2006.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

37

Green, Jack A. Call Centers: Technology & Techniques. South-Western Educational Pub, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

38

Bergevin, Réal. Call Centers For Dummies. For Dummies, 2005.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

39

Call centers for dummies. 2nd ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

40

Call centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

41

Bergevin, Real, Bruce Simpson, Afshan Kinder, and Winston Siegel. Call Centers for Dummies. Wiley & Sons, Incorporated, John, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

42

Call centers for dummies. Ontario: J. Wiley & Sons Canada, 2005.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

43

Basith-Kinder, Afshan. Call Centers for Dummies. Wiley & Sons Canada, Limited, John, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

44

Call Centers Made Easy. Aegis Publishing Group, Ltd., 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

45

Designing Effective Call Centers. Robert Houston Smith Publishers, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

46

Böse, Bodo, Erhard Flieger, and Matthias Temme. Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers. Vieweg Verlagsgesellschaft, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

47

Call Center-Steuerung: So optimieren Sie den Betrieb Ihres Call Centers. Wiesbaden: Vieweg+Teubner Verlag, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

48

Bergevin, Real. Call Center Für Dummies. Wiley-VCH, 2007.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

49

Rowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

50

Rowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!