Dissertations / Theses on the topic 'Business-to-business Internet'
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Kiani, Gholam Reza. "Business-to-business advertising effectiveness in the Web context." Thesis, Henley Business School, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.481276.
Full textRigato, Carlos Alberto. "Uso da internet na pós-venda de serviços business-to-business." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-02052013-155630/.
Full textIn order to better understand the current situation, objections, limitations and perspectives of internet use in the business-to-business after-sales services, this study aimed to evaluate why and how the internet is being used or not in activities of after-sales service in corporate printing and propose suggestions for improvement of such use to the scientific academic public and to the practitioners of management. For such, an exploratory study using case study with two resellers of corporate printing services was conducted. As summary of the findings of the patterns it follows that: the internet has been used to achieve greater agility to correct problems and to read the counters on the printing equipment; the most used resources are e-mail, portal and remote access to customer equipment, which represents a basic use and, as it evolves in offering of printing services, internet usage becomes more complex; social media, including social networks, is not used, nor is there a defined strategy for its use; the selling style oriented to problem solving and the value-based planning influence the use of internet, while the personal selling, used by such resellers, generates an expectation that the after-sales attendance is also a personal one. That use of the internet can positively impact the marketing mix, although many of the benefits are not being exploited; by those resellers, the internet has not been used for lack of better knowledge of its benefits and of its restrictions and lack of strategic and priority focus of its leaders; the next step would be to make better use of what is already in place and expand that use to other customers. Finally, suggestions have been made to improve such use.
Buchhold, Frank. "Business to business : Internet-Marktplätze im Blickpunkt des europäischen und deutschen Kartellrechts /." Berlin : Tenea, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013220944&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.
Full textDoris, Ngoh Sondi. "Improving approaches to promoting business on the Internet." Master's thesis, Sumy State University, 2020. https://essuir.sumdu.edu.ua/handle/123456789/81774.
Full textThe first chapter “Theoretical analysis of main terms” is concentrated on reviewing the existing literature of social media for marketing strategies, promotion of businesses and advertising of businesses. The second chapter “Methods of advertising of business on the Internet” focuses on the practical part of the social media marketing using Instagram, different methods of social media marketing, targeting as social media marketing, copywriting as a part of social media. In the third chapter “Analysis of the use of methods of promoting business on the Internet and their improvement” a survey was conducted to analyze the current stage of using different methods of promoting a business on the Internet by its business owners. Based on the results, suggestions were made on how to improve the methods of promoting a business on the Internet. The scientific novelty of the obtained results is a unique data received via a survey of business owners from Cameroon and Ukraine and the recommendations which were made on its base. The results of the master's work can be used by representatives of SMEs to improve the results of promoting business on the Internet.
Wu, Wei-Wen. "Business-to-business E-markets in textile industry: An empirical perspective." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2765.
Full textAkalin, Kazim. "Business-to-business e-markets in textile industry: An empirical perspective." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2619.
Full textEid, R. A. M. "Business-to-business international Internet marketing : adoption, implementation and implications : an empirical study of UK companies." Thesis, University of Bradford, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.539462.
Full textEuawatana, Teerapong. "Implementation business-to-business electronic commercial website using ColdFusion 4.5." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1917.
Full textLihotzky, Nikolai. "Kundenbindung im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich /." Wiesbaden : Deutscher Univ.-Verl, 2003. http://www.gbv.de/dms/zbw/36161702X.pdf.
Full textOciansson, Anna. "Business- to businessrelationer i det föränderliga nätverkssamhället : - En kvalitativ studie om hur business- to businessföretag kommunicerar & marknadsför sig på Internet." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1443.
Full textWe are living in network society, where information and communication together with the technical development stands in the centre. Characteristic for network society is quick changes, new meaning of time and space, convergence and new possibilities of communication. Network society contains new technical developments, several with the
purpose to improve the possibilities of communication between human beings, which in some ways creates new social demands and expectations. In this study, I focus on the Internet, which is an important channel for the information, communication and marketing in network society. As whole network society, the Internet is constantly developing.
This study, implemented with qualitative interviews, has the purpose to give new, deep and interesting knowledge about business to business companies’ communication and marketing on the Internet. The study also focuses on the effects on the communication and business to
business relations when they are placed on the Internet.
The study points to that the personal contact is extremely important for the business to business relations. For this essay I have been interviewing six persons from four different companies. From all the interviews I have got the result that the personal meetings between
the business to business companies and their costumers are irreplaceable. The companies I have met during my work with this study do not work much with communication via Internet. It is not either common that they market them self on the World Wide Web. All the four companies have their own homepage on the World Wide Web. On the web page they present the company and give the visitors information about the products of the company.
The interviews have also given me insights in that strategic planning for communication and marketing on the Internet, do not is a matter of course for business to business companies. Maybe the most important results of this study are that the business to business companies do not let the Internet affect their contacts and relations and that the things they communicate via Internet do not contains the same important topics as their communication face to face.
Steinack, Sebastian. "Web 2.0 in der Business-to-Business-Kommunikation was bietet der Einsatz der neuen Internet-Tools dem Fachzeitschriften-Markt?" Giessen VVB Laufersweiler, 2008. http://d-nb.info/992958814/04.
Full textBurgess, Stephen Keith 1958. "Business-to-consumer interactions on the Internet : a model for small businesses." Monash University, School of Information Management and Systems, 2001. http://arrow.monash.edu.au/hdl/1959.1/8027.
Full textDzaja, Stefan [Verfasser]. "Legal aspects of internet banking related to international business transactions / Stefan Dzaja." München : GRIN Verlag, 2005. http://d-nb.info/1180912160/34.
Full textDethof, Sascha. "Anforderungen des deutschen und europäischen Kartellrechts an Business-to-Business Internet-Marktplätze : eine rechtliche Würdigung mit Hinweisen für die Praxis /." Aachen : Shaker, 2004. http://www.gbv.de/dms/spk/sbb/recht/toc/38513603X.pdf.
Full textTeesri, Sumuscha. "Implementation business-to-business electronic commerce website using active server pages." CSUSB ScholarWorks, 2000. https://scholarworks.lib.csusb.edu/etd-project/3023.
Full textProença, Inês Marto. "Planeamento de comunicação em contexto de Business to Business (B2B) : plano de comunicação integrada de marketing para a empresa Sigma Quadrado." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14651.
Full textEste trabalho consiste num plano de comunicação integrada de marketing para uma agência de publicidade especializada no canal internet, e tem como principal objetivo (1) aumentar a taxa de fidelização dos clientes, mantendo 50% dos clientes existentes, no ano de 2018 (2) aumentar em 60% o número de novos clientes, e por fim (3) alinhar o posicionamento percecionado com o desejado pela empresa. De modo a atingir estes objetivos, e de acordo com a estratégia definida, foram escolhidas várias áreas de atuação, como a comunicação interna, comunicação online, social media, publicidade, vendas pessoais e new business, parcerias e database marketing CRM.
This research paper consist of an integrated marketing communication plan for an advertising agency specialized in the internet channel. The main objectives is (1) to increase customer?s loyalty rate, by maintaining 50% of existing customers in 2018, (2) increase the number of new clients by 60% and finally (3) align the perceived position with the desired by the company. In order to reach this objective, several areas of action were chosen, such as internal and online communication, social media, advertising, personal and new business sales, partnerships and database marketing CRM.
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Rao, Sally L., and n/a. "The Impact of Internet Use on Inter-Firm Relationships in Service Industries." Griffith University. School of Marketing, 2003. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20030812.164252.
Full textRao, Sally L. "The Impact of Internet Use on Inter-Firm Relationships in Service Industries." Thesis, Griffith University, 2003. http://hdl.handle.net/10072/366887.
Full textThesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Marketing
Faculty of Commerce and Management
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Aklouf, Youcef. "Intégration du modèle d'ontologie PLIB et des services web dans les échanges inter-entreprises : applications au business to business (B2B)." Poitiers, 2007. http://www.theses.fr/2007POIT2275.
Full textDethof, Sascha [Verfasser]. "Anforderungen des deutschen und europäischen Kartellrechts an Business-to-Business Internet-Marktplätze : Eine rechtliche Würdigung mit Hinweisen für die Praxis / Sascha Dethof." Aachen : Shaker, 2004. http://d-nb.info/1170545513/34.
Full textEriksson, Erik, and Tobias Larsson. "How employees use internet as a medium of communication and how it affects interpersonal business-to-business (B2B relationship) creation and building?" Thesis, Umeå universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-124624.
Full textSouza, Irlei Homero de. "Migração de valor do produto para o cliente: estratégia aplicada ao comércio eletrônico business-to-consumer." reponame:Repositório Institucional do FGV, 2001. http://hdl.handle.net/10438/5820.
Full textAnalisa as opções estratégicas para as empresas de comércio eletrônico que vendem produtos e serviços a consumidores finais. Formula um modelo de desenho estratégico baseado em 4 pontos: atenção, confiança, personalização e fidelidade. Aplica o modelo proposto na análise do sucesso do modelo de negócios da empresa Amazon.com.
Lacoursière, Marc. "Proposed uniform rules for business-to-business payments on the Internet, adaptation of documentary credit rules for North American small and medium-size enterprises." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp05/NQ66353.pdf.
Full textJúnior, Domingos Antônio Pereira Creado. "Classificação de modelos de negócio no mundo B2B: um estudo exploratório." Universidade de São Paulo, 2004. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-31072017-113113/.
Full textBusiness models concept can be used to describe and understand all kind of enterprises. Using this concept one can understand a business by the services been delivered, the enterprises (and their roles) been involved and the invoicing return over the service. This concept became an buzzword during the recently explosion of B2B portals over the internet. These B2B portals are enterprises that offer brokerage services between other enterprises. With the sudden reorganization of society over global net of enterprises, these portals have a huge business opportunity for delivering a wide variety of services, becoming the business model a central element for understanding the aggregated value been proposed by each B2B portal. But there are a poor number of published materials around the organization and classification of these business models and brazilian entrepreneur does not seem to understand these business models. In this work the concept of business models, eCommerce and B2B will be organized and a classification of possible business models will be proposed. The proposed classification could be used by researchers and entrepreneurs as a tool for their studies about these portals over the internet.
Nüesch, Rebecca. "Potential eines Service-Portals im B2C-Bereich am Beispiel MARON AG." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/04607305001/$FILE/04607305001.pdf.
Full textNydegger, David. "From Web 2.0 to Business 2.0 Best Practices and Revenue Strategies for a New Generation of the Web /." St. Gallen, 2007. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/01652890002/$FILE/01652890002.pdf.
Full textMonsarrat, Jonathan Graves 1968. "Adapting massively multiplayer Internet computer games to the mainstream market : a business plan for Turbine Entertainment Software." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/32707.
Full textVita.
Includes bibliographical references.
Massively multiplayer (MMP) games are the most lucrative segment of the Internet gaming market, which is the fastest growing segment of the entire computer game and videogame market. Currently, the MMP game market is dominated by three game developers: Turbine Entertainment Software, Verant, and Origin, a division of Electronic Arts. MMP games are costly to build, and require cutting-edge technology and ongoing support. However, in addition to the retail revenue that standard computer games earn, MMP games also bring in a monthly fee from each customer. Unfortunately, while large, the MMP game market is limited because only avid computer gamers value the MMP game experience enough to pay monthly fees. However, in the United States alone, 100 million people play board games and card games, creating an enormous market for leisure computer games like chess, checkers, and blackjack. Companies like Uproar, Gamesville, and Pogo.com have capitalized on this opportunity. Their mainstream customers demand to play for free, so these companies make a profit through web advertisements, keeping their costs down, and high volume. These game are not massively multiplayer. There is an opportunity to combine the two fields - to make a MMP game that has mainstream appeal. For a company like Turbine Entertainment Software, whose successful game Asheron's Call - written for avid computer garners - has dominated the MMP game market, is this a real opportunity? What are the customer appeal factors, industry drivers, and market trends that would make this hybrid game a success? What are the vertical channels and partnering opportunities that will allow Turbine to self-publish its games, host a web site portal, and own the customer relationship directly instead of through a third party? Can Turbine become a highly valued "hot" Internet company? This thesis is a business plan that lays out the market opportunity, a strategic vision for Turbine, a competitive study, company management, and an action plan including risks. This business plan will be used for due diligence for Turbine's next strategic round of financing.
by Jonathan Graves Monsarrat.
M.B.A.
Hartung, Aurica. "Südafrikanisches und deutsches E-Commerce-Recht im Vergleich : Ansätze zur Optimierung des Rechtsrahmens für grenzüberschreitende elektronische B2B-Transaktionen /." Baden-Baden : Nomos, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016136972&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Full textDuarte, Rafael Clever Gomes. "Cultural Issues: A Barrier to the Development of E-Business Activities in Brazil." Ohio University / OhioLINK, 2004. http://www.ohiolink.edu/etd/view.cgi?ohiou1102516550.
Full textTrent, Miles John Wedderburn. "An exploratory study to identify the concerns that New Zealand consumers have about business-to-consumer e-commerce." Master's thesis, Lincoln University. Commerce Division, 2007. http://theses.lincoln.ac.nz/public/adt-NZLIU20080407.122132/.
Full textCarrião, Renato Lewenthal. "Method to represent IoT solutions during the Business Model Design of a Product-Service System (PSS)." Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/18/18156/tde-12112018-141032/.
Full textConsiderando a competitividade dos mercados globais dentro de um ambiente de constante mudança, o modelo de negócio de uma empresa deve ser capaz de inovar constantemente, capturando valor dentro da empresa ao mesmo tempo em que atende melhor as necessidades dos clientes. O modelo de negócio de PSS representa uma inovação ao entregar valor ao cliente através de uma combinação de produtos e serviços. No entanto, o modelo de negócio de PSS também precisa inovar constantemente. A Internet das coisas (IoT) compreende objetos em rede capazes de interagir uns com os outros e com as pessoas, para alcançar metas comuns com elevado nível de eficiência. Dessa forma, apresenta potencial para criar a nova proposta de valor para o desenho de modelo de negócio de PSS. No entanto, a literatura existente representa a solução de IoT usando ou constructos técnicos, ou um nível alto de descrição textual. O objetivo deste estudo é propor um \"Método de representação de soluções de internet das coisas (IoT) durante o design de um modelo de negócios de um Sistema produto-serviço (PSS)\". O método foi desenvolvido com apoio da Design Research Methodology (DRM), sendo composto de três fases de investigação. Durante a primeira e a segunda fase, realizou-se uma revisão da literatura para gerar requisitos teóricos para orientar a proposição de método. Durante a terceira fase, foram desenvolvidos requerimentos e analisados múltiplos estudos de caso, usando fontes secundárias, para propor o método na teoria. Durante a atividade final da terceira fase foi realizada uma aplicação exploratória do método, em um caso de um PSS de \"uso compartilhado de carros\" usando um carro autônomo. Em seguida todos os artefatos do método, e os resultados dessa aplicação exploratória, foram objeto de uma avaliação inicial por um grupo focal. Os resultados indicaram que o método tem potencial para fornecer uma linguagem comum para os desenvolvedores de modelo de negócio de PSS, proporcionando informações detalhadas, a serem adicionadas às dimensões de um modelo de negócio de PSS.
Burman, Anna, and Ida Stjernström. "Factors Important for Rapid Internationalization : A Multiple Case-Study of Born Global Internet-Based Service Firms in Sweden." Thesis, Umeå universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137477.
Full textBarancová, Leona. "Analýza implementace elektronického obchodu společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222343.
Full textMeinhardt, Yves. "Veränderung von Geschäftsmodellen in dynamischen Industrien : Fallstudien aus der Biotech- Pharmaindustrie und bei Business-to-consumer-Portalen /." Wiesbaden : Dt. Univ.-Verl, 2002. http://www.gbv.de/dms/zbw/355615282.pdf.
Full textQuiñones, Cesar. "Implementation business-to-consumer electronic commerce website using asp.net web programming framework." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2948.
Full textKunz, Daniel. "Verbraucherschutz beim Internethandel in der Europäischen Union Status quo und Weiterentwicklung." ́ Frankfurt, M. Berlin Bern Bruxelles New York, NY Oxford Wien Lang, 2009. http://d-nb.info/999328794/04.
Full textTrent, M. J. W. "An exploratory study to identify the concerns that New Zealand consumers have about business-to-consumer e-commerce." Diss., Lincoln University, 2007. http://hdl.handle.net/10182/427.
Full textCopeland, Thomas. "Who will tax the Internet? The existing rules of international taxation cannot be used to allocate taxing jurisdiction over business income earned in cyberspace." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape15/PQDD_0028/MQ33477.pdf.
Full textBlanke, Sandra Jetton. "A Study of the Contributions of Attitude, Computer Security Policy Awareness, and Computer Self-Efficacy to the Employees' Computer Abuse Intention in Business Environments." NSUWorks, 2008. http://nsuworks.nova.edu/gscis_etd/93.
Full textStanding, Susan. "Creating business value through e-marketplace trading." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2013. https://ro.ecu.edu.au/theses/584.
Full textOgungbure, AKINS TUNJI. "AN ATTRIBUTIONAL APPROACH TO THE FORMATION OF RECOVERY EXPECTATIONS IN THE INTERNET-BASED SERVICE ENCOUNTERS AFTER SERVICE FAILURE AND RECOVERY." NSUWorks, 2009. http://nsuworks.nova.edu/hsbe_etd/87.
Full textNikam, Uma. "Net Neutrality Implications for Internet Actors in Sweden." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-205279.
Full textTelekomindustrin letar ständigt efter nya sätt att generera intäkter genom att erbjuda nya och innovativa tjänster. Segmentering av kunder genom att erbjuda tilläggstjänster till premiumkunder är ett sätt som har enorm potential för intäktsgenerering. Även nätverk och tjänsteleverantörer är angelägna om att ge specialiserade tjänster med hög kvalitet och snabbare hastighet, med mer betoning på kvalitet på erfarenhet (QoE) begreppet, i syfte att öka företagens intäkter. Konceptet med QoE erbjuder flera fördelar för teleoperatörer samt slutanvändare, eftersom det ständigt övervakar kunder och modifierar tjänster för att glädja kunderna. Dock är nätneutralitet en aktuell fråga över hela världen och definierade/åter definieras på många sätt, men många definitioner saknar praktiska svårigheter och realiteter. Detta kräver en djupgående analys av nätneutralitet koncept från reglerings- och kommersiell synvinkel. Nuvarande affärsmodeller för specialiserade tjänster som maskin till maskin (M2M) kommunikation och video är inte lämpligt utformade för att hantera regleringsfrågor som nätneutralitet. Även QoE konceptet behöver testas på graden av nätneutralitet principer. Denna avhandling diskuterar affärsmodeller som innehåller QoE koncept, tillsammans med analys av konsekvenserna av nätneutralitet principer. De regler och föreskrifter om nätneutralitet som finns i Sverige studeras noggrant i jämförelse med samma principer i andra länder som USA, Indien och länder från EU. Affärsmodellerna för maskin till maskin (M2M) kommunikation och videostreamingtjänster presenteras och diskuteras. Inblandning av nätneutralitet regler på specialiserade tjänster, kundanpassade tjänster och noll presenteras. För att få praktisk kunskap om telekommarknaden och affärsstrategier, utfördes flera aktiviteter inklusive brainstorming med industri experter och marknadsundersökningar genomförs för att generera meningsfulla slutsatser. Enligt Eus regler gällande nätneutralitet är specialiserade tjänster, kundanpassade tjänster och zero-rating tjänster är tillåtna i Sverige med integration av QoE.
Juriková, Ľubomíra. "Vývoj obchodního využití internetu v ČR." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-112690.
Full textDhawan, Anuj. "Motivation factors for online buying the price driver : a dissertation submitted to the graduate faculty of design and creative technologies, AUT University, in partial fulfilment of the requirements for the degree of Master of Business, School of Computing and Mathematical Sciences, Auckland, New Zealand, 2008." Abstract. Full dissertation, 2008.
Find full textSchulze, Timo. "Optimale Nutzungspreise für Online-Zeitungen /." Wiesbaden : Dt. Univ.-Verl, 2005. http://www.gbv.de/dms/ilmenau/toc/482762705schul.PDF.
Full textSchmidt, Marco. "Interne Markenstärke von B-to-B-Unternehmen Konzeption - Determinanten - Erfolgsauswirkungen." Frankfurt, M. Berlin Bern Bruxelles New York, NY Oxford Wien Lang, 2009. http://d-nb.info/993890849/04.
Full textvan, den Brink Jakob Jan, and Jesper Martensson. "Entry mode decision for Swedish business-to-business firms internationalizing to India." Thesis, Högskolan i Halmstad, Centre for International Marketing and Entrepreneurship Research (CIMER), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28900.
Full textMaster in International Marketing
Grahn, Graeme Aubrey. "Mobile customer relationship marketing: a tool to create competitive advantage within the licensed liquor industry." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1704.
Full textThe advent of IT technology in particular, mobile technology has forced most of the private sector to re-evaluate how they interact and communicate with their intermediaries. Since the early 1990s most businesses have put the intermediary at the centre of their business by means of business strategies like Customer Relationship Management (CRM) solutions. However, the speed at which technology is evolving is forcing businesses to evaluate new and alternative means of managing intermediary relationships, as intermediaries now drive the economy, not businesses. The very essence of a good CRM programme is its reliance on an IT system which is advanced enough to analyse the captured intermediary data, transform that data into usable knowledge, which is then stored in a centralised, crossfunctional database or data warehouse. Most businesses agree that the goal of CRM solutions is to maximise business profits by maximising the value of interaction with intermediaries. Successful CRM businesses have strong, clearly defined business strategies that focus on the intermediary and generate a process-orientated view of the organisation. CRM functionality therefore creates a single view of the intermediary and the business as well as support to the Marketing, Sales, Order, Production and Service processes. This dissertation investigated the CRM functionality within the Fast Moving Consumer Goods (FMCG) wholesale and retail liquor sector of the City of Cape Town, paying particular attention to the three channels that the liquor industry operate in. These three channels are segmented as the formal Off-premise consumption, formal On-premise consumption and the Informal Main market. The formal Off-premise consumption channel consist of the mainstream convenience and self-service liquor retailers where stock is purchased and consumed at another location by the end user. The formal On-premise consumption channel consists of venues where patrons purchase and consume liquor on the spot. The informal Main market, which is dominated by shebeens and taverns, is a combination of the Off- and On-premise consumption channels where bottle purchases and consumption occur on site together. This dissertation investigates one primary and four secondary questions within these channels. The primary question will establish whether a mobile CRM programme can be used as a marketing instrument to create a competitive advantage within the B2B licensed liquor industry of South Africa. The secondary questions establish whether intermediaries are willing to adopt CRM technology, what barriers exist, what the benefits are for both intermediary and company and whether there will be a reduction in communication costs for both parties. The South African government regulates the South African liquor industry in that only licensed outlets may trade in liquor. Within the Western Cape region, there are approximately 4,000 licensed outlets of which approximately 2,000 licences (data obtained from a leading liquor wholesalers company database) fall within the boundaries of Cape Town. A leading liquor wholesaler has legal contracts with each one of these accounts, providing a defined database from which primary research was conducted. Primary researches, in the form of quantitative interviews with a random sample of 150 intermediaries, across the three identified channels were conducted for this study. Questionnaires were used to establish how a competitive B2B mobile CRM programme can be implemented, while possible barriers and facilitators to mobile CRM were also considered. The findings produced two results: one result was expected but the second result was not expected by the researcher. The first results were that 57.5% of respondents, across all business channels, indicated their willingness to receiving a mCRM programme on their mobile devices. The unexpected finding was that 57.3% of respondents across all business channels had no idea or did not know what a CRM programme was. From these findings several recommendations are discussed namely: the implementation of a six month tactical marketing campaign which would expose intermediaries to the concepts and ideas of a CRM programme; the establishment of a comprehensively updated intermediary database; welltrained field sales staff who would support the CRM programme once implemented; a simple, easy to use and navigate mCRM programme to begin with. This programme would have to have the ability and capability to progress in the future as intermediaries become more familiar with the system; and a complete company philosophy, with a clear, holistic and coherent business strategy, that would embrace the mCRM concept to drive future growth opportunities. Key Words: business-to-business; customer relationship management; electronic customer relationship management; Information Technology and mobile customer relationship management.
Kari, Tim, and Wesley Kleinreesink. "Internet-of-Things and cloud computing adoption in manufacturing among small to medium sized enterprises in Sweden : A multiple case study on current IoT and cloud computing technology adoption within Swedish SMEs." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95952.
Full textLunevičiūtė, Gabija. "Internetinių įmonių žlugimo pamokos." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2010. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100225_095355-89538.
Full textThe Final Master of Electronic Business Administration paper deals with the management problems. It is relevant because the usage of internet and IT is growing, and the development of electronic business is inevitable. The enterprise, starting internet business, does not know what exactly to do and what to avoid, in oder to prevent from failure; and the company has no instrument to avoid business failure. The research object is the factors leading to the failure of electronic enterprises. The research purpose is based on the theoretical factors underlying the failure of electronic enterprise: development of a conseptual model of factors leading to the failure of electronic enterprises and verification of it by an empirical research. To reach this goal the following procedures were carried out: 1. The theoretical aspects of the e. business and its future tendencies were analized 2. The factors leading to the failure of e. enterprises analised by different authors were identified. 3. Based on theoretical issues, a conceptual model of factors leading to the failure of electronic enterprises was designed. The main factors identified were: a wrong e. business model, using only one business model, a lack of specific knowledge, loyalty problems and a wrong financial management. After the analysis of literature, the model was further elaborated on. 4. The conceptual model of factors leading to the failure of electronic enterprises was verified in the Lithuanian market by a pilot... [to full text]