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Relevant bibliographies by topics / Business taxpayer compliance

Academic literature on the topic 'Business taxpayer compliance'

Author: Grafiati

Published: 10 December 2022

Last updated: 28 January 2023

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Journal articles on the topic "Business taxpayer compliance"

1

Wahyuni, Wahyuni. "Pengaruh Kesadaran Wajib Pajak, Pengetahuan, Sistem Adminitrasi Perpajakan Modern, dan Sanski Pajak Terhadap Kepatuhan Perpajakan Pada Kantor Pelayanan Pajak Madya Makassar." Bongaya Journal for Research in Accounting (BJRA) 1, no. 2 (October 31, 2018): 01–07. http://dx.doi.org/10.37888/bjra.v1i2.71.

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This study aims: (1) To analyze the effect of taxpayer awareness on taxpayer compliance at Makassar Middle KPP. (2) Analyzing the effect of taxation knowledge on taxpayer compliance at Makassar Middle KPP. (3) Analyzing the effect of the modern tax administration system on taxpayer compliance at Makassar Middle KPP. (4) Analyze the effect of tax sanctions on taxpayer compliance at Makassar Middle KPP. The variables used in this study are taxpayer awareness (X1), taxation knowledge (X2), modern tax administration system (X3), tax sanction (X4), taxpayer compliance (Y). Research conducted by looking at taxpayer compliance from aspects of legal entity, type of business and length of establishment of business. The sample technique used with purposive sampling so that 92 samples of taxpayers were obtained. Data testing method uses multiple regression analysis with the help of SPSS version 22.00. Based on the results of testing the data obtained that the awareness of taxpayers, knowledge of taxation, tax administration system and tax sanctions have a positive and significant effect on taxpayer compliance at Makassar Middle KPP.

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Azizah, Faizatul. "Pengaruh Sanksi Pajak dan Sosialisasi Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi Yang Melakukan Usaha (Studi Kasus KPP Pratama Pare)." JFAS : Journal of Finance and Accounting Studies 1, no. 1 (August 25, 2020): 33–45. http://dx.doi.org/10.33752/jfas.v1i1.169.

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This research aimed to know how big the influence of tax sanction and tax socialization on taxpayer compliance of individuals who conducted business in KPP Pratama Pare. The population in this study are taxpayers of individuals who conduct business activities registered on KPP Pratama Pare. Based on data until the end of 2016 there are 43,769 individual taxpayers conducting business activities. Sampling method is simple random sampling with sample number 397 taxpayer. The results of simultaneous research Tax Sanctions and Socialization Taxation provide a significant effect on Personal taxpayer Compliance. Partially the tax sanction does not give a significant influence on Personal Taxpayer Compliance while Taxation Socialization gives negative and significant influence to Personal taxpayer Compliance. For the future efforts in implementing socialization should be increased with target and more intensive by KPP Pratama Pare and is expected to implement the enforcement of tax sanctions in accordance with applicable tax rules.

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3

-, Supriyati, and Indah Hapsari. "Tax Avoidance, Tax Incentives and Tax Compliance During the Covid-19 Pandemic: Individual Knowledge Perspectives." Journal of Accounting and Strategic Finance 4, no. 2 (November 30, 2021): 222–41. http://dx.doi.org/10.33005/jasf.v4i2.174.

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The COVID-19 pandemic that occurred in early 2020 caused a decrease in the turnover or income of individual taxpayers. Tax avoidance and tax incentives are considered a strategy by taxpayers to reduce tax payments and manage their funds, especially during this pandemic. The condition of the Taxpayer certainly affects the fulfillment of his tax obligations. On the other hand, taxpayer compliance will have an impact on state revenues. Individual taxpayer perspectives on aspects of accounting and taxation knowledge are important to realize the level of taxpayer compliance. This study also relates the efforts of tax avoidance and government tax incentives as mediating variables. The sample data obtained were 131 individual entrepreneur taxpayers who took advantage of tax incentives in Surabaya and its surroundings. The regression test results showed that accounting and taxation knowledge affect tax avoidance efforts, tax incentives, and taxpayer compliance. The results of the Sobel test show that tax avoidance and tax incentives can mediate the impact of accounting and taxation knowledge on taxpayer compliance. The test results of control variables (gender, education, training, length of business, number of employees, business turnover) showed no effect on taxpayer compliance.

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4

Brata, Januar Dio, Isna Yuningsih, and Agus Iwan Kesuma. "Pengaruh Kesadaran Wajib Pajak, Pelayanan Fiskus, dan Sanksi Pajak terhadap Kepatuhan Wajib Pajak Orang Pribadi yang Melakukan Kegiatan Usaha dan Pekerjaan Bebas di Kota Samarinda." FORUM EKONOMI 19, no. 1 (November 28, 2017): 69. http://dx.doi.org/10.29264/jfor.v19i1.2114.

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The number of tax payers is increase for years. But, it is not balanced with the level of tax compliance. The compliance problem becomes an obstacle in optimizing the tax revenue. This study examines the level of compliance of individual taxpayers conducting business and professional services in Samarinda by using several independent variables such as awareness of the taxpayer, the service tax authorities and tax penalties. The population of this study is individual taxpayers conducting business and professional services in Samarinda. Based on data from the KPP Pratama Samarinda, until July 2016 there were 35.445 individual taxpayers conducting business and free job retention. Sampling was done by incidental sampling method. The number of sample is 100 people. Primary data collection method used is a survey method using questionnaires media. Data analysis techniques used in this study is the technique of multiple regression analysis. Based on the results of the analysis undertaken concluded that awareness of the taxpayer, and tax penalties had significant and positive impact on taxpayer compliance. The service tax authorities had no significant and negative impact on taxpayer compliance.Keywords: Tax compliance, the taxpayer awareness, the service tax authorities and tax penalties.

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Nurwati, Nurwati. "Kesadaran Perpajakan, Pelayanan Fiskus, Dan Kepatuhan Wajib Pajak (Studi Padawajib Pajak Orang Pribadi Yang Melakukan Kegiatan Usaha Dan Pekerjaan Bebas)." Liquidity 5, no. 1 (June 28, 2018): 27–34. http://dx.doi.org/10.32546/lq.v5i1.62.

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Taxpayer compliance from year to year shows declining. This study purposes to analyze the factors that affect the individual taxpayer Compliance conducting business and free trade in the region of KPP Pratama Jakarta Pasar Rebo. This study using the questionnaire as data collection. Respondents in this study are the individual taxpayers conducting business activities and work freely. This study uses a Tax Awareness, Service tax authorities as the independent variable and the Taxpayer Compliance as the dependent variable. The data were analyzed using multiple regression analysis using SPSS 20 for Windows. The results showed that (1) Awareness has negative influence on the Taxation Taxpayer Compliance significantly, (2) positive effect on the tax authorities Service Taxpayer Compliance significantly.

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Hardison, Hardison, and Selamet Riyadi. "Pengaruh Kesadaran Wajib Pajak, Pelayanan Fiskus, Sanksi Pajak dan E-Filing terhadap Kepatuhan Wajib Pajak Orang Pribadi." Syntax Idea 4, no. 2 (February 23, 2022): 350. http://dx.doi.org/10.36418/syntax-idea.v4i2.1781.

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This research aims to analyze the Influence of Taxpayer Awareness, Fiscus Services, Tax Sanctions and E-Filing on Compliance of Taxpayers of Private Persons Who Conduct Business Activities and Free Work by using the theory of planned behavior approach. The research location is the administrative area of KPP Pratama Jakarta Pesanggrahan. Free variables consist of variables of Taxpayer Awareness Influence (X1), Fiscus Services (X2), Tax Sanctions (X3), E-Filing (X4), and Their bound Variables are Tax Compliance (Y). This research is expected to support efforts to improve taxpayer compliance through an understanding of the taxpayer's personal motivation in reporting and/or paying taxes. By knowing the motivation, then the input can be one of the considerations of the head of the tax authority in making policy. This research uses non-experimental research design with quantitative analysis. Sampling techniques used from the population of KPP Pratama Jakarta Pesanggrahan Taxpayers, especially Private Taxpayers who conduct business activities and free work using survey methods. Secondary data is obtained from related research that has been done and documents that have been published by the Directorate General of Taxes, primary data is done with questionnaires. Data tests are conducted with tests of validity and reliability. Data analysis is done using classical assumptions and multiple regression analysis. The hypothesis test used the t test, and the F test. The expected results are partial proof or jointly the influence of taxpayer awareness, fiscus services, tax sanctions and e-filing to the compliance of private taxpayers who conduct business activities and free work

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Bawono, Icuk Rangga, Rasyid Mustofa, and Medika Danang Indanto. "THE FACTORS INFLUENCE TAXPAYER'S INTENTIONS TO DO THEIR OBLIGATION." ACCRUALS (Accounting Research Journal of Sutaatmadja) 4, no. 02 (September 29, 2020): 135–48. http://dx.doi.org/10.35310/accruals.v4i02.580.

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This study has a purpose to examines the level of compliance of individual taxpayer who undertakes the business activity and independent personal service by using several independent variables such as taxpayer awareness, tax authorities service, taxpayer knowledge and tax penalty. The purpose of this study was to analyze taxpayer awareness, tax authorities service, taxpayer knowledge, and tax penalty toward individual taxpayer compliance who undertakes the business activity and independent personal service.The population of this study is individual taxpayer who undertakes the business activity and independent personal service. This study use purposive sampling tehnique to collect samples. The number of sample is 99 taxpayers. Primary data collection method used is a survey method using questionnaires. Collected data on this study precessed by multiple regression analysis. Based on the results of analysis undertaken concluded that taxpayer awareness, tax authorities service, taxpayer knowledge, and tax penalty have a positive and significant effect toward taxpayer compliance.

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Fitriasuri, Fitriasuri, and Kristina Ardila. "Pengaruh Self Assessment System, Kesadaran Wajib Pajak Dan Account Representative Terhadap Kepatuhan WPOP Yang Melakukan Kegiatan Usaha Dan Pekerjaan Bebas Dengan Preferensi Risiko Sebagai Variabel Moderating." Owner 6, no. 4 (October 1, 2022): 3701–13. http://dx.doi.org/10.33395/owner.v6i4.1195.

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This study aims to determine the effect of the self-assessment system, taxpayer awareness, and account representative on the compliance of individual taxpayers who carry out business activities and independent work. individual taxpayer compliance, the effect of risk preference which acts as a moderating variable of the relationship between taxpayer awareness of individual taxpayer compliance, and the effect of risk preference which acts as a moderating variable of the relationship between account representatives and individual taxpayer compliance. This research was conducted by non-probability sampling method with a sample of 100 respondents from individual taxpayers. The data used are primary data through a questionnaire containing the respondents' answers. The data analysis used in this research is Moderated Regression Analysis. The results of this study show that the self-assessment system has a negative effect, while taxpayer awareness and account representation has a positive effect on individual taxpayer compliance. In addition, the risk preference moderating variable is not able to moderate the effect of the self-assessment system on individual taxpayer compliance, while the risk preference moderating variable can moderate the effect of taxpayer awareness and account representative on individual taxpayer compliance.

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Khuzaimah, Ninik, and Sigit Hermawan. "Pengaruh Tingkat Pemahaman Wajib Pajak, Kesadaran Wajib Pajak, dan Sanksi Pajak terhadap Kepatuhan Wajib Pajak." JIATAX (Journal of Islamic Accounting and Tax) 1, no. 1 (June 1, 2018): 36. http://dx.doi.org/10.30587/jiatax.v1i1.447.

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This research aims to analyze the influence taxpayer level of understanding, taxpayer awareness, and tax penalties against tax compliance individual taxpayers conducting business ( Studies in KPP Pratama “X”). The analytical tool used is lists the questionnaire, data collection in the form of test validity and reliability testing. Hypothesis in this study is that there are influences the taxpayer level of understanding, taxpayer awareness, and tax penalties agains tax compliance individual taxpayer conducting business. To test this hypothesis used data analysis tools such as multiple linear regressio.The results obtained by test validity indicates that all of the questions on the questionnaire is valid. To test reliability of all the variables declared reliable and based on hypothesis test based on the F test, t test, and the coefficient of determination showed relationship between the taxpayer level of understanding, the taxpayer awareness, and tax penalties agains tax compliance individual taxpayer conducting business.Keywords: Understanding, Awareness, Tax Penalties, Compliance.

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10

Estiningtyastuti, Estiningtyastuti, and Nuradi Karhananto. "RELIGIUSITAS, NORMA SUBJEKTIF DAN KONTROL PERILAKU DIPERSEPSIKAN TERHADAP KEPATUHAN WAJIB PAJAK KOTA PATI TAHUN 2020." JURNAL ILMIAH EDUNOMIKA 6, no. 1 (March 1, 2022): 492. http://dx.doi.org/10.29040/jie.v6i1.4689.

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This study aims to determine how much influence religiosity, subjective norms and perceptions of behavioral control have on individual taxpayer compliance. This study uses quantitative methods, namely by presenting research results in the form of numbers which are then explained and interpreted in a description, in order to test hypotheses. The subjects of this research are taxpayers who register their business with the Cooperatives and SMEs Service in Pati Regency. The data used in this study is primary data obtained from respondents who filled out the questionnaire. The sample in this study were 150 responden business taxpayers in Pati Regency who were registered in 2020 as many as 8472 SMEs. Results statistic explained that religious attitudes affect taxpayer compliance, subjective norms and behavioral control have no effect on SMEs taxpayer compliance in Pati Regency. Subsequent research in order to be able to conduct research again in the future by adding other research variables that can affect taxpayer compliance. For example, adding taxpayer knowledge variables, fines, trust in the government and others.

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Books on the topic "Business taxpayer compliance"

1

United States. General Accounting Office. General Government Division. Small business tax compliance burden. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.

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2

Willis, Lynda D. Tax system burden: Tax compliance burden faced by business taxpayers : statement of Lynda D. Willis, Associate Director, Tax Policy and Administration Issues, General Government Division, before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1994.

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Willis, Lynda D. Tax system burden: Tax compliance burden faced by business taxpayers : statement of Lynda D. Willis, Associate Director, Tax Policy and Administration Issues, General Government Division, before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1994.

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Tax compliance and tax morale: A theoretical and empirical analysis. Cheltenham, UK: Edward Elgar, 2007.

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United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight. Public charity organizational issues, unrelated business income tax, and the revised Form 990: Hearing before the Subcommittee on Oversight of the Committee on Ways and Means, U.S. House of Representatives, One Hundred Twelfth Congress, second session, July 25, 2012. Washington: U.S. Government Printing Office, 2013.

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H. W. M. van Kesteren. Fiscale rechtswil: Betekenis van oogmerken en keuzen voor de grenzen van de onderneming in de inkomsten-, vennootschaps- en omzetbelasting. Arnhem: Gouda Quint, 1994.

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Makarʹeva, V. I. Proverka predprii͡a︡tiĭ i organizat͡s︡iĭ nalogovymi organami: Metodika i sposoby provedenii͡a︡ proverki, otvety na voprosy. Moskva: AKDI Ėkonomika i zhiznʹ, 1997.

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Heij, Gitte. Tax administration and compliance in Indonesia. Western Australia: Asia Research Centre on Social, Political and Economic Change, Murdoch University, 1993.

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IRS tax secrets: The individual and small business owners's guide to solving IRS and state tax problems. Irvine, CA: Jere Calmes, Entrepreneur Press, 2011.

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Foreign bank account reporting and tax compliance: Hearing before the Subcommittee on Select Revenue Measures of the Committee on Ways and Means, U.S. House of Representatives, One Hundred Eleventh Congress, first session, November 5, 2009. Washington: U.S. G.P.O., 2011.

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Book chapters on the topic "Business taxpayer compliance"

1

Ardillah, K., and M. Farhanah. "Tax rates reduction, tax understanding, and online tax services to MSME taxpayer compliance during Covid-19." In Urbanizing the Regional Sector to Strengthen Economy and Business to Recover from Recession, 247–58. London: Routledge, 2022. http://dx.doi.org/10.1201/9781003303336-28.

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Nandi, Biplob Kumar, Md Humayun Kabir, and Nandini Roy. "Automation of VAT System." In Global Challenges and Strategic Disruptors in Asian Businesses and Economies, 224–46. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-4787-8.ch014.

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The automated tax system has been taken as an effective tool for modernizing the tax system. The automated tax system can easily store all types of reported income, and it makes the tax submission procedure easy and convenient, resulting in reducing the compliance cost. The main objective of this chapter is to explain the necessity of an automated value added tax (VAT) system for raising domestic resource mobilization and how automation can be a better alternative to finance sustainable development goals projects. The secondary data was collected from the National Board of Revenue, Bangladesh. This study explains that the entire VAT system's automation can reduce the taxpayers' incentive to evade tax by reducing the tax compliance and taking bribes of tax officials. In sum, automation of the tax system would ultimately be pragmatic tax reform for the financing in the SDG projects.

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Mathur, SB, Sudhakar Bokephode, and DD Balsaraf. "Impact of Demonetization and GST (Goods and Services Tax)." In Indian Business Case Studies Volume VI, 55—C6.P42. Oxford University PressOxford, 2022. http://dx.doi.org/10.1093/oso/9780192869425.003.0006.

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Abstract In this case study the government itself is the protagonist and its steps of demonetization and introduction of GST are the main issues being debated for resolutions. GST and demonetization are two bold decisions taken by the Indian government to tackle the issues which are existing and to resolve the emerging issues which arises day by day in the Indian economy. GST and demonetization are likely to be described as game-changers of the Indian economy. GST will require companies to not just be tax compliant but also readjust their structure and supply chain networks. On the other hand demonetization is leading to boom the cashless payments. These two will render great opportunity for customers to relook at their structure and redesign their supply chains, since the current supply chain has been designed according to interstate taxation. This biggest tax reform in Independent India, the GST Act has brought on a platter, a concept called ‘Composition Levy’ to its taxpayer. One of the fundamental features of GST is the seamless flow of input credit across the chain (from the manufacture of goods till it is consumed) and across the country. The general public of the Indian economy expects both demonetization and the GST to adversely impact some sectors of the economy in the short run but have long-term benefits.

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Bakar Türegün, Feride, and Adnan Gerçek. "Managing the Current Risks of Companies." In Handbook of Research on New Challenges and Global Outlooks in Financial Risk Management, 250–69. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-8609-9.ch012.

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The taxation power of governments affects companies' business activities. For this reason, the legal limit of tax law must be known by taxpayers. Uncertainty, frequent changes, and interpretation differences in the tax field and reporting reveal tax risks. Today, companies, especially large ones, accept tax risk as a part of the risk management process. Focusing on tax risk management, this chapter presents the discussions on various definitions of tax risk and on the tax risk categories, factors that affect tax risk. The applicability of tax risk management is evaluated from the following perspectives in the chapter: empirical analyses conducted in different countries, tax control framework, and tax risk management practice in various countries. As a result, tax risks are manageable with the support of cooperative compliance models of revenue administrations in countries, the necessity of corporate governance principles, the situation of legal regulations, and the increasing risk management experience of especially large companies.

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Conference papers on the topic "Business taxpayer compliance"

1

Anam, Hairul, and Ms Nurlia. "The Influence of Variable to Taxpayer Compliance Agency." In Mulawarman International Conference on Economics and Business (MICEB 2017). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/miceb-17.2018.7.

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Ernawati, Sri, Jumirin Asyikin, and Wahyu Sapto Rini. "Factors That Influence Tax Compliance of Taxpayer Trading Business Agency in Banjarmasin." In Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/piceeba2-18.2019.3.

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Meiryani, Meiryani, Heri Sukendar Wong, Fany Inasius, Olivia The, and Alfajar Gustin Savero. "The Influence of Modern E-Filling Tax Service Systems on Taxpayer Compliance." In ICEME 2021: The 2021 12th International Conference on E-business, Management and Economics. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3481127.3481196.

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Afiqoh, Nyimas, Syaiful Syaiful, and Muhammad Aufa. "Dynamics of Increasing Individual Taxpayer Compliance During The Covid-19 Pandemic." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320862.

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Johnson and Muammar Rinaldi. "Analysis of Increasing Taxpayer Compliance Through Awareness and Tax Sanctions in Medan City." In International Conference on Strategic Issues of Economics, Business and, Education (ICoSIEBE 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210220.040.

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Wardhani, Rulyanti Susi, Murtiadi Awaluddin, and Julia. "The Role of Understanding the Internet in Moderating Determinants of Taxpayer Compliance Levels." In The Fifth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.201126.002.

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Meiryani, Meiryani, Pariang Siagian, Erick Fernando, Dianka Wahyuningtias, and Nova Novianty. "The Effect of Knowledge of Tax Regulation, Tax Rate and Tax Applications on Taxpayer Compliance." In ICIEB'21: 2021 2nd International Conference on Internet and E-Business. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3471988.3472015.

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Suhono, Suhono, Adhi Rizal, Reminta Lumban Batu, and Denisa Rizky Sukrianingrum. "Analysis of Taxpayer Awareness in West Java MSME Tax Payment Compliance on E-Commerce Platform Users." In 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220701.021.

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Darmayanti, Novi. "The Effects Of Tax Sanction, Fiscal Services, Tax Knowledge, And Tax Amnesty On Taxpayer Compliance." In Proceedings of the 1st International Conference on Business, Law And Pedagogy, ICBLP 2019, 13-15 February 2019, Sidoarjo, Indonesia. EAI, 2019. http://dx.doi.org/10.4108/eai.13-2-2019.2286025.

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Nurmilah, Risma, Venita Sofianti, Eris Darsawati, Ismet Ismatullah, and Reni Angraini. "The Effect of Nationalism on Taxpayer Compliance in The Effort to Achieve Regional Economic Development." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320877.

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Reports on the topic "Business taxpayer compliance"

1

Megersa, Kelbesa. Tax Transparency for an Effective Tax System. Institute of Development Studies (IDS), January 2021. http://dx.doi.org/10.19088/k4d.2021.070.

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This rapid review examines evidence on the transparency in the tax system and its benefits; e.g. rising revenue, strengthen citizen/state relationship, and rule of law. Improvements in tax transparency can help in strengthening public finances in developing countries that are adversely affected by COVID-19. The current context (i.e. a global pandemic, widespread economic slowdown/recessions, and declining tax revenues) engenders the urgency of improving domestic resource mobilisation (DRM) and the fight against illicit financial flows (IFFs). Even before the advent of COVID-19, developing countries’ tax systems were facing several challenges, including weak tax administrations, low taxpayer morale and “hard-to-tax” sectors. The presence of informational asymmetry (i.e. low tax transparency) between taxpayers and tax authorities generates loopholes for abuse of the tax system. It allows the hiding of wealth abroad with a limited risk of being caught. Cases of such behaviour that are exposed without proper penalty may result in a decline in the morale of citizens and a lower level of voluntary compliance with tax legislation. A number of high-profile tax leaks and scandals have undermined public confidence in the fairness of tax systems and generated a strong demand for effective counteraction and tax transparency. One of the key contributing factors to lower tax revenues in developing countries (that is linked to low tax transparency) is a high level of IFFs. These flows, including international tax evasion and the laundering of corruption proceeds, build a major obstacle to successful DRM efforts. Research has also identified an association between organisational transparency (e.g. transparency by businesses and tax authorities) and stakeholder trust (e.g. between citizens and the state). However, the evidence is mixed as to how transparency in particular influences trust and perceptions of trustworthiness.

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Technology and Tax: Adoption and Impacts of E-services in Rwanda. Institute of Development Studies, January 2023. http://dx.doi.org/10.19088/ictd.2023.001.

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Many low-income countries are increasingly digitising various tax services, usually motivated by efforts to increase efficiency and transparency and reduce the burden of compliance for taxpayers. However, where awareness and adoption are suboptimal, tax e services may produce only partial benefits. In this paper, we examine the adoption of tax e-services in Rwanda, a low-income country which has invested significant resources in digitalising government service delivery and made tax e-services mandatory from 2015. Using a combination of panel survey and tax administrative data, we study the drivers and impacts of e-services awareness and adoption. We find evidence that, before the pandemic, female and less educated taxpayers, with less sophisticated businesses, were left behind in technology adoption, even where e-services were the only option for taxpayers. Exploiting the outbreak of COVID-19 during our data collection, we also study shifts precipitated by a shock that normalised digital transactions. Take-up of e-services is remarkable two years after the pandemic, but still not universal. For those not using the e services the same challenges in access persist – indicating the potential for more targeted policy interventions. Interestingly, technology adoption is not strongly related with filing behaviour, and we study the reasons why non-filers report using the tools and, on the contrary, why active filers report they do not. Also, we do not find any significant impact of e-services adoption on perceived fairness of the tax system and overall willingness to pay, which we hypothesised benefit from e-services. Finally, using evidence from qualitative interviews, we highlight practical challenges in using e-services, such as connectivity problems and slow systems, which undermine the potential benefits.

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