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1
Case, Carl Jay. "The Role of Electronic Messaging in the Intermediate Business Context." Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc277923/.
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This research examines the role of electronic messaging in business firms. The study presents a taxonomy of electronic mail uses, develops a theoretical framework for analyzing electronic mail impact, and investigates risks and advantages of electronic messaging. The research focus is intermediate-size firms.
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Kuchmann-Beauger, Nicolas. "Question Answering System in a Business Intelligence Context." Thesis, Châtenay-Malabry, Ecole centrale de Paris, 2013. http://www.theses.fr/2013ECAP0021/document.
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Le volume et la complexité des données générées par les systèmes d’information croissent de façon singulière dans les entrepôts de données. Le domaine de l’informatique décisionnelle (aussi appelé BI) a pour objectif d’apporter des méthodes et des outils pour assister les utilisateurs dans leur tâche de recherche d’information. En effet, les sources de données ne sont en général pas centralisées, et il est souvent nécessaire d’interagir avec diverses applications. Accéder à l’information est alors une tâche ardue, alors que les employés d’une entreprise cherchent généralement à réduire leur charge de travail. Pour faire face à ce constat, le domaine « Enterprise Search » s’est développé récemment, et prend en compte les différentes sources de données appartenant aussi bien au réseau privé d’entreprise qu’au domaine public (telles que les pages Internet). Pourtant, les utilisateurs de moteurs de recherche actuels souffrent toujours de du volume trop important d’information à disposition. Nous pensons que de tels systèmes pourraient tirer parti des méthodes du traitement naturel des langues associées à celles des systèmes de questions/réponses. En effet, les interfaces en langue naturelle permettent aux utilisateurs de rechercher de l’information en utilisant leurs propres termes, et d’obtenir des réponses concises et non une liste de documents dans laquelle l’éventuelle bonne réponse doit être identifiée. De cette façon, les utilisateurs n’ont pas besoin d’employer une terminologie figée, ni de formuler des requêtes selon une syntaxe très précise, et peuvent de plus accéder plus rapidement à l’information désirée. Un challenge lors de la construction d’un tel système consiste à interagir avec les différentes applications, et donc avec les langages utilisés par ces applications d’une part, et d’être en mesure de s’adapter facilement à de nouveaux domaines d’application d’autre part. Notre rapport détaille un système de questions/réponses configurable pour des cas d’utilisation d’entreprise, et le décrit dans son intégralité. Dans les systèmes traditionnels de l’informatique décisionnelle, les préférences utilisateurs ne sont généralement pas prises en compte, ni d’ailleurs leurs situations ou leur contexte. Les systèmes état-de-l’art du domaine tels que Soda ou Safe ne génèrent pas de résultats calculés à partir de l’analyse de la situation des utilisateurs. Ce rapport introduit une approche plus personnalisée, qui convient mieux aux utilisateurs finaux. Notre expérimentation principale se traduit par une interface de type search qui affiche les résultats dans un dashboard sous la forme de graphes, de tables de faits ou encore de miniatures de pages Internet. En fonction des requêtes initiales des utilisateurs, des recommandations de requêtes sont aussi affichées en sus, et ce dans le but de réduire le temps de réponse global du système. En ce sens, ces recommandations sont comparables à des prédictions. Notre travail se traduit par les contributions suivantes : tout d’abord, une architecture implémentée via des algorithmes parallélisés et qui prend en compte la diversité des sources de données, à savoir des données structurées ou non structurées dans le cadre d’un framework de questions/réponses qui peut être facilement configuré dans des environnements différents. De plus, une approche de traduction basée sur la résolution de contrainte, qui remplace le traditionnel langage-pivot par un modèle conceptuel et qui conduit à des requêtes multidimensionnelles mieux personnalisées. En outre, en ensemble de patrons linguistiques utilisés pour traduire des questions BI en des requêtes pour bases de données, qui peuvent être facilement adaptés dans le cas de configurations différentesThe amount and complexity of data generated by information systems keep increasing in Warehouses. The domain of Business Intelligence (BI) aims at providing methods and tools to better help users in retrieving those data. Data sources are distributed over distinct locations and are usually accessible through various applications. Looking for new information could be a tedious task, because business users try to reduce their work overload. To tackle this problem, Enterprise Search is a field that has emerged in the last few years, and that takes into consideration the different corporate data sources as well as sources available to the public (e.g. World Wide Web pages). However, corporate retrieval systems nowadays still suffer from information overload. We believe that such systems would benefit from Natural Language (NL) approaches combined with Q&A techniques. Indeed, NL interfaces allow users to search new information in their own terms, and thus obtain precise answers instead of turning to a plethora of documents. In this way, users do not have to employ exact keywords or appropriate syntax, and can have faster access to new information. Major challenges for designing such a system are to interface different applications and their underlying query languages on the one hand, and to support users’ vocabulary and to be easily configured for new application domains on the other hand. This thesis outlines an end-to-end Q&A framework for corporate use-cases that can be configured in different settings. In traditional BI systems, user-preferences are usually not taken into account, nor are their specific contextual situations. State-of-the art systems in this field, Soda and Safe do not compute search results on the basis of users’ situation. This thesis introduces a more personalized approach, which better speaks to end-users’ situations. Our main experimentation, in this case, works as a search interface, which displays search results on a dashboard that usually takes the form of charts, fact tables, and thumbnails of unstructured documents. Depending on users’ initial queries, recommendations for alternatives are also displayed, so as to reduce response time of the overall system. This process is often seen as a kind of prediction model. Our work contributes to the following: first, an architecture, implemented with parallel algorithms, that leverages different data sources, namely structured and unstructured document repositories through an extensible Q&A framework, and this framework can be easily configured for distinct corporate settings; secondly, a constraint-matching-based translation approach, which replaces a pivot language with a conceptual model and leads to more personalized multidimensional queries; thirdly, a set of NL patterns for translating BI questions in structured queries that can be easily configured in specific settings. In addition, we have implemented an iPhone/iPad™ application and an HTML front-end that demonstrate the feasibility of the various approaches developed through a series of evaluation metrics for the core component and scenario of the Q&A framework. To this end, we elaborate on a range of gold-standard queries that can be used as a basis for evaluating retrieval systems in this area, and show that our system behave similarly as the well-known WolframAlpha™ system, depending on the evaluation settings
3
Clayton, John. "Interaction with rule-bound systems : introducing a new 'ideal type' problem context." Thesis, University of Hull, 2004. http://hydra.hull.ac.uk/resources/hull:7953.
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This PhD thesis introduces a new ideal-type problem context of rule-bound systems. The thesis has been generated through a belief in the ability of metaphor to make the abstract visible, its capacity to make the unfamiliar familiar, and its effectiveness as a legitimate means of generating insight and organizing knowledge. Metaphorical description remains an integral part of this thesis from beginning to end. It shows how the new context of rule-bound systems provides closure of the ideal problem context grid along the participants access. Following the ideas that created the basis for this closure, insight into a new role for systems practitioners is provided and the ideal problem context grid developed to form of a Torus. Part 1 outlines the theoretical foundations and other inspirations that underpin the thesis. Grounded on a wider definition of rules, including rules in both a formal and informal sense, multiple ways of viewing rules are highlighted. The characteristics of rule-bound systems are identified, drawing comparisons with other 'ideal-types'. Suggestions are also drawn out as to how change might be affected in a rule-bound context. Part II of this thesis is an account of a real world intervention informed by Critical Systems Thinking, carried out under the auspices of Participatory Action Research. A number of systems research methods and concepts were employed to investigate the participation of students in policy making in two contrasting senior schools in the North of England - organizations believed to present many of the characteristics of the rule-bound system. The approach used was one mixing methods, specifically, the creation of a symbiotic relationship between Soft Systems Methodology and Critical Systems Heuristics. Part III describes the process of reflection undertaken and the conclusion to the thesis.
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Dubé, Line. "The role of stories in understanding the cultural context surrounding information systems practices." FIU Digital Commons, 1995. http://digitalcommons.fiu.edu/etd/3090.
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The culture of an organization constitutes the environment into which information systems (IS) practices take place. Despite the importance of culture in the organizational theory and management literature, this topic has received little attention in the IS area. The culture of an organization can be looked at from different angles. In addition to the usual view of culture, the integration view, two other perspectives have been identified in the literature: the differentiation and fragmentation perspectives. While the integration perspective focuses on the "assembling" role organizational culture is normally said to play, the differentiation perspective highlights important differences among groups of people in the organization and the fragmentation perspective includes the notion of ambiguity and uncertainty in the conceptualization of culture.
This study uses organizational stories as a way to investigate the culture of an organization and as a way to better understand IS practices. It uses simultaneously the three organizational culture perspectives in order to get a broad picture of the cultural context surrounding IS practices.
More specifically, the objective of this interpretive study is to investigate three research questions related to (1) the nature of the stories told and the themes that they carry, (2) the functions that these stories play in the organization, and (3) the relationships between themes and IS practices. Using an in-depth case study strategy, stories and their interpretations were collected from a software-development company using primarily semi-structured interviews.
The results emphasize the bias resulting from the use of the integration perspective as the only way to look at the culture of an organization. This bias had a profound impact on the literature; it helped shape the identification of important organizational actors, the definition of stories, and the conceptualization of their functions. In this study, a broader conception of "significant stories" is given along with a broader range of functions that stories may fulfill. Finally, the results highlight the importance of cultural elements in understanding the general context surrounding IS practices and explore in more detail two very contemporary IS activities: implementing team reorganization (change) and managing outsourcing relationships.
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Alotaibi, Hind. "Context-aware and secure workflow systems." Thesis, De Montfort University, 2012. http://hdl.handle.net/2086/8052.
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Businesses do evolve. Their evolution necessitates the re-engineering of their existing "business processes”, with the objectives of reducing costs, delivering services on time, and enhancing their profitability in a competitive market. This is generally true and particularly in domains such as manufacturing, pharmaceuticals and education). The central objective of workflow technologies is to separate business policies (which normally are encoded in business logics) from the underlying business applications. Such a separation is desirable as it improves the evolution of business processes and, more often than not, facilitates the re-engineering at the organisation level without the need to detail knowledge or analyses of the application themselves. Workflow systems are currently used by many organisations with a wide range of interests and specialisations in many domains. These include, but not limited to, office automation, finance and banking sector, health-care, art, telecommunications, manufacturing and education. We take the view that a workflow is a set of "activities”, each performs a piece of functionality within a given "context” and may be constrained by some security requirements. These activities are coordinated to collectively achieve a required business objective. The specification of such coordination is presented as a set of "execution constraints” which include parallelisation (concurrency/distribution), serialisation, restriction, alternation, compensation and so on. Activities within workflows could be carried out by humans, various software based application programs, or processing entities according to the organisational rules, such as meeting deadlines or performance improvement. Workflow execution can involve a large number of different participants, services and devices which may cross the boundaries of various organisations and accessing variety of data. This raises the importance of _ context variations and context-awareness and _ security (e.g. access control and privacy). The specification of precise rules, which prevent unauthorised participants from executing sensitive tasks and also to prevent tasks from accessing unauthorised services or (commercially) sensitive information, are crucially important. For example, medical scenarios will require that: _ only authorised doctors are permitted to perform certain tasks, _ a patient medical records are not allowed to be accessed by anyone without the patient consent and _ that only specific machines are used to perform given tasks at a given time. If a workflow execution cannot guarantee these requirements, then the flow will be rejected. Furthermore, features/characteristics of security requirement are both temporal- and/or event-related. However, most of the existing models are of a static nature – for example, it is hard, if not impossible, to express security requirements which are: _ time-dependent (e.g. A customer is allowed to be overdrawn by 100 pounds only up-to the first week of every month. _ event-dependent (e.g. A bank account can only be manipulated by its owner unless there is a change in the law or after six months of his/her death). Currently, there is no commonly accepted model for secure and context-aware workflows or even a common agreement on which features a workflow security model should support. We have developed a novel approach to design, analyse and validate workflows. The approach has the following components: = A modelling/design language (known as CS-Flow). The language has the following features: – support concurrency; – context and context awareness are first-class citizens; – supports mobility as activities can move from one context to another; – has the ability to express timing constrains: delay, deadlines, priority and schedulability; – allows the expressibility of security policies (e.g. access control and privacy) without the need for extra linguistic complexities; and – enjoy sound formal semantics that allows us to animate designs and compare various designs. = An approach known as communication-closed layer is developed, that allows us to serialise a highly distributed workflow to produce a semantically equivalent quasi-sequential flow which is easier to understand and analyse. Such re-structuring, gives us a mechanism to design fault-tolerant workflows as layers are atomic activities and various existing forward and backward error recovery techniques can be deployed. = Provide a reduction semantics to CS-Flow that allows us to build a tool support to animate a specifications and designs. This has been evaluated on a Health care scenario, namely the Context Aware Ward (CAW) system. Health care provides huge amounts of business workflows, which will benefit from workflow adaptation and support through pervasive computing systems. The evaluation takes two complementary strands: – provide CS-Flow’s models and specifications and – formal verification of time-critical component of a workflow.
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Williams, Joi Young. "System Design and Information Logistics| Following the Business Process Using a Context Aware Framework." Thesis, The George Washington University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10682142.
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The future success of traffic management is contingent upon the advancement of information logistic systems. The ability to provide accurate, valid, and timely information is critical to the effectiveness of an intelligent transportation system’s ability to improve public safety and economic growth. Traffic Operation Centers (TOC) receive and disseminate information with various actors in real-time and near real-time environments. Using the traffic incident management business process for a Traffic Operation Center, this research explores the effects of designing a traffic management system in context to the business process. Two system designs for a TOC are compared using the system architecture maps and incident duration time stamps captured during the use of each system. The results show the impact of using process-oriented information logistics (POIL) during the design phase when developing traffic management systems.
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Mathiesen, Paul R. "Enterprise social technology in the context of business process improvement." Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/102231/4/Paul_Mathiesen_Thesis.pdf.
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This thesis is a qualitative study which identifies and conceptualises the affordances of enterprise social technology within the context of process improvement activities. Using a series of in-depth interviews, the research derived theoretical models that meticulously identifies and defines enterprise social technology affordances within process improvement contexts, showing their relationships to process improvement capabilities. A series of moderating variables effecting these relationships were also found. Based on the empirical evidence, the thesis proposes a series of normative guidelines to practice on how to best utilise enterprise social technologies for more effective and efficient process improvement efforts.
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Hassall, John C. "Development of performance models for co-operative information systems in an organisational context." Thesis, Aston University, 1999. http://publications.aston.ac.uk/10725/.
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The thesis reports of a study into the effect upon organisations of co-operative information systems (CIS) incorporating flexible communications, group support and group working technologies. A review of the literature leads to the development of a model of effect based upon co-operative business tasks. CIS have the potential to change how co-operative business tasks are carried out and their principal effect (or performance) may therefore be evaluated by determining to what extent they are being employed to perform these tasks. A significant feature of CIS use identified is the extent to which they may be designed to fulfil particular tasks, or by contrast, may be applied creatively by users in an emergent fashion to perform tasks. A research instrument is developed using a survey questionnaire to elicit users judgements of the extent to which a CIS is employed to fulfil a range of co-operative tasks. This research instrument is applied to a longitudinal study of Novell GroupWise introduction at Northamptonshire County Council during which qualitative as well as quantitative data were gathered. A method of analysis of questionnaire results using principles from fuzzy mathematics and artificial intelligence is developed and demonstrated. Conclusions from the longitudinal study include the importance of early experiences in setting patterns for use for CIS, the persistence of patterns of use over time and the dominance of designed usage of the technology over emergent use.
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Fourli-Kartsouni, Florendia. "Intelligent workflow support for context sensitive business process modelling." Saarbrücken VDM Verlag Dr. Müller, 2004. http://d-nb.info/99121773X/04.
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Chan, How Chun Rita. "Cues & cueing : testing the implication of the high-low context communication conceptual construct on business computer-mediated communication." HKBU Institutional Repository, 2005. http://repository.hkbu.edu.hk/etd_ra/631.
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Holmes, Monica C. (Monica Cynthia). "The Relationships of Cross-Cultural Differences to the Values of Information Systems Professionals within the Context of Systems Development." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc279348/.
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Several studies have suggested that the effect of cultural differences among Information Systems (IS) professionals from different nations on the development and implementation of IS could be important. However, IS research has generally not considered culture when investigating the process of systems development. This study examined the relationship between the cultural backgrounds of IS designers and their process-related values with a field survey in Singapore, Taiwan, the United Kingdom and the United States. Hofstede's (1980) value survey module (i.e., Power Distance (PDI), Uncertainty Avoidance (UAI), InDiVidualism (IDV) and MASculininity/femininity) and Kumar's (1984) process-related values (i.e., technical, economic, and socio-political) were utilized in the data collection. The hypotheses tested were: whether the IS professionals differed on (H.,) their cultural dimensions based on country of origin, (Hg) their process-related values based on country of origin, and (H3) whether a relationship between their cultural dimensions and their process-related values existed. The countries were significantly different on their PDI, UAI and MAS, but not on their IDV. They significantly differed on their technical and sociopolitical values but not on their economic values. IDV and MAS significantly correlated with the process-related values in Singapore, Taiwan and the United States. In the United Kingdom, UAI significantly correlated with socio-political values; and MAS significantly correlated with technical and socio-political values. In Taiwan, UAI significantly correlated with technical and economic values. PDI did not illustrate any significant correlation with the IS process-related values in all four countries. In Singapore and the United States, UAI did not significantly correlate with any of these values. The results provide evidence that IS professionals differ on most of their cultural dimensions and IS process-related values. While IDV and MAS could be useful for examining the relationship between culture and systems development, research involving PDI and UAI might be of questionable benefit.
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Wang, Zhiping. "Capacity-constrained production-inventory systems : modelling and analysis in both a traditional and an e-business context /." Linköping : Univ, 2004. http://www.bibl.liu.se/liupubl/disp/disp2004/tek889s.pdf.
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Rinkenberger, Jan. "Context of Self-Service Business Intelligence : A case study of IT-enabled organizational transformation." Thesis, Umeå universitet, Institutionen för informatik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-172376.
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Fast evolving digital technologies lead to a rapidly changing environment where decisions have to be made in a short time. The promised solution is data-driven decision making and business intelligence. However, business intelligence has until now only been available to executives and managers whereas many of the workers' wishes for their own business analytics could not be fulfilled. The concept of self-service business intelligence (SSBI) opens the gates to democratized business intelligence for everybody. Yet the implementation of SSBI tools is proving to be extremely difficult and has led to the consequence that many SSBI projects remain unsuccessful. This thesis therefore examines the influence of self-service business intelligence on organizational structures and business processes. Furthermore, assumptions made by contemporary industry studies and best practice reports are evaluated. The case study of the Power BI implementation project at a German medical and safety technology manufacturer successfully identifies real-life challenges. Moreover, the thesis stresses the importance of data governance and data infrastructures in the context of SSBI.
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Kaidalova, Julia. "Towards a definition of the role of enterprise modeling in the context of business and IT alignment." Licentiate thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28345.
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In order to solve a problem of Business and IT Alignment (BITA) it is important to consider various dimensions of it: strategic, structural, social and cultural. In the context of dealing with BITA, Enterprise Modeling (EM) is an acknowledged and widely used practice. On one hand, EM facilitates the creation of integrated models that capture and represent different focal areas of an enterprise, there-fore it allowing to obtain a multidimensional view on an enterprise and to inte-grate these multiple dimensions into a coherent structure. These capabilities make EM a powerful tool for dealing with the strategic and structural dimen-sions of BITA. On the other hand, solving a BITA problem requires dealing with the numerous points of view of the stakeholders and creating a shared under-standing between them, which refers to the social and cultural dimensions of BITA. In this regard EM is also able to provide support to the development of an understanding about the current multidimensional praxis and future vision and strategies. Thus, EM has a high potential for dealing with the strategic, structur-al, social and cultural dimensions of BITA. This licentiate thesis investigates the applicability of EM in the light of BITA and proposes a framework that allocates intentions of EM application within the frame of the Strategic Alignment Model. The framework positions EM conceptually in the context of BITA and identifies a number of EM challenges and recommendations to suggest how EM can be used to facilitate BITA.
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Jitpaiboon, Thawatchai. "The Roles of Information Systems Integration in the Supply Chain Integration Context - Firm Perspective." University of Toledo / OhioLINK, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1118331800.
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Pesonen, L. T. (Lasse T. T. ). "Implementation of design to profit in a complex and dynamic business context." Doctoral thesis, University of Oulu, 2001. http://urn.fi/urn:isbn:9514264509.
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Abstract
The objective of this thesis is to demonstrate a design to profit procedure
and its implementation in industrial case environment. The procedure is
demonstrated as a way to improve profits in a global company. The essential
elements of the procedure are product business case calculations and profit
consciousness of employees. This study utilizes a combination of product life
cycle analysis, advanced costing methods and multidimensional data processing for
the product business case calculations. The combination is necessary for solving
the research task.
The need of proactive design is emphasized in the telecommunications
industry due to shorter and shorter product life cycles. However, traditional
accounting methods do not support proactive design work sufficiently during the
life cycle of the products. The design to profit procedure has been created to
help business managers to solve following problems:
1. How to proactively ensure the growth of business profits in the
future?
2. How to prevent suboptimal decisions from being made in functional units
and to promote overall profitability?
3. How to judge the profitability of new product programs within a
company?
4. How can we ensure an adequate level of cost consciousness and
profitability-driven targets for the company's key employees?
This study presents and discusses the construction of the procedure and
describes its elements, implementation and use in practice. The argumentation is
illustrated by case studies. This method has benefits, especially when the
product life cycles are short and the market competition strong.
The design to profit procedure is a proactive mind set or thinking pattern.
This system makes the employees aware of the importance target profitability and
especially target costing. There is no decision support system that could
guarantee the profitability of business. Cautious utilization of the system
results and common sense are required to achieve continuous growth of business
profits.
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Hornyak, Robert. "Knowledge Worker Behavioral Responses and Job Outcomes in Mandatory Enterprise System Use Contexts." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/cis_diss/47.
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The three essays that comprise my dissertation are drawn from a longitudinal field study of the work process innovation of sourcing professionals at a large multinational paper products and related chemicals manufacturing firm. The focus of this study is an examination of how characteristics of the work process innovation context impact enterprise system (ES) acceptance, rich ES use behavior and the resulting individual-level job outcomes realized by knowledge workers in a strategic business process. The ES, an enterprise sourcing application, was introduced to innovate the work processes of employees who perform the sourcing business process.
Over a period of 12 months, we collected survey data at four points in time (pre-implementation, immediately following training on the new system; following six months of use; and, following 12 months of use) to trace the innovation process as it unfolded. The three essays that comprise my dissertation focus on three key gaps in understanding and make three corresponding key contributions.
The first research essay focuses on the transition from an emphasis on behavioral intention to mental acceptance in mandatory use environments. This essay contributes to the technology acceptance literature by finding that work process characteristics and implementation characteristics are exogenous to beliefs about the technology and that these beliefs are important to understanding mental acceptance as well in mandatory use contexts. The second and third research essays emphasize the transition from lean use concepts to conceptualizing, defining and measuring rich use behaviors and show that use must be captured and elaborated on in context. This is pursued through the development of two rich use constructs reflective of the sourcing work context and the complementary finding of countervailing factors in the work process that may impede the positive impact of rich use behaviors on job benefits.
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Al-Ariefy, Abdullah S. "E-Business assimilation in the context of Saudi Arabia : utilising Habermas' lifeworld and system theory." Thesis, University of Hull, 2011. http://hydra.hull.ac.uk/resources/hull:5127.
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E-business assimilation in Saudi Arabia becomes critical due to the overarching social issues that the stakeholders encounter. Grounded in Habermas‘ Critical Social Theory (CST), this study applies the theory of lifeworld and system to understand the relevance of the Islamic faith as well as the Arab culture in the conduct of businesses in Saudi Arabia, which in turn, would make e-business assimilation a success. This study seeks to contribute to the IS literature‘s lack of research in which the aim is to emphasise social factors as the main determinants of e-business assimilation. We point out that inherent to the other important factors (e.g., technological, organisational, and cultural), people‘s actions (emancipated or regulated) are most critical to realising business‘ innovation and growth through utilising e-business technology. The sample of the study was composed of 1071 SAP end-users from the three leading Saudi companies, namely, Saudi Aramco, Saudi Basic Industries Corporation (SABIC), and Saudi Iron and Steel Company (Hadeed), an affiliate of SABIC. Also, seven consultants contributed their knowledge and expertise regarding e-business adoption, on which they have been working for many years. The necessary data were collected through two methods: (1) distributed survey questionnaire for the SAP end-users; and (2) face – to - face (semi-structured) interview for the consultants. The value of Habermas‘ theory of lifeworld and system is shown by the development of a business model that can be used to achieve e-business assimilation success in the context of Saudi Arabia because it has the ability to distinguish the actions in various social situations – whether the actions reflect emancipation or restriction of the actors‘ way of living; and consequently, whether the actors‘ way of living should remain as it is or should undergo necessary changes. The newly developed ―E-Business Assimilation Model‖ (EAM) includes as its constructs the most important factors relevant to e-business success as well as the concepts of lifeworld and system: that is, all factors are subject to be ―filtered‖ through both the lifeworld and the system constructs. Through EAM, it was found that it could be easy for the project team to execute an e-business project if they will give critical consideration II to the people‘s social and cultural beliefs, aspirations, perspectives and preferences. Understanding the people‘s social and cultural means allows the project team to customise the e-business systems to be installed, and to make sure that the new system really fits the organisational setting. For every challenging lifeworld and system situation, the top management can provide improved solutions to be applied. The findings show how SAP implementation in the selected companies was affected by social factors such as age and gender; cultural factors such as religion; organisational factors such as performance motivating, management support and consultancy; and technological factors. The companies‘ change management programmes had enabled resolution of problems by the adoption of measures suited to each company‘s holistic characteristics and needs. Evidence of system-lifeworld interactions was demonstrated in each of these cases. Saudi society was shown to be strongly lifeworld oriented, such that ‗system‘ comes into conflict with a member of lifeworld and there are some lifeworld elements (such as gender roles and constraints) that system cannot change but must work within. The findings demonstrate the value of a system – lifeworld perspective in analysing factors influencing a change such as e-business assimilation and result in development of an elaborated model for holistic analysis of pertinent factors.
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Oliveira, César Augusto Lins de. "Strategy-aware business process management / César Augusto Lins de Oliveira." Universidade Federal de Pernambuco, 2014. https://repositorio.ufpe.br/handle/123456789/12048.
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Nas últimas duas décadas, a literatura em gestão empresarial tem demonstrado um interesse crescente no tema da incerteza e os meios utilizados pelas organizações para lidar com ela. Há um consenso entre os pesquisadores atualmente de que as organizações precisam estar constantemente mudando e adaptando as suas operações e estratégias para atender a novos requisitos econômicos e de mercado. A capacidade de uma empresa de mudar rapidamente as suas metas e estratégias e de reconfigurar rapidamente as suas operações é chamada de “flexibilidade estratégica”. Essa capacidade tem sido identificada como um fator crítico para o sucesso das organizações de hoje. Contudo, o apoio da tecnologia da informação à flexibilidade estratégica tem sido limitado. Na maioria das organizações, há ainda uma grande lacuna que separa as atividades de planejamento estratégico das atividades de desenvolvimento de sistemas. Isso reduz a agilidade da companhia em responder a novas necessidades do mercado. Um estudo da literatura em gestão mostra que as necessidades atuais de gerentes em ambientes incertos e mutáveis não tem sido satisfeitas pelos sistemas de apoio à gestão disponíveis hoje. Nesta tese, nós propomos um mecanismo para tornar sistemas da informação “conscientes da estratégia”. Essa consciência estratégica é definida como uma funcionalidade que permite a atualização rápida das funções do sistema em resposta a mudanças estratégicas. Essa funcionalidade também aumenta a capacidade de alinhamento estratégico e monitoramento de desempenho da organização. Mais especificamente, nós propomos uma arquitetura de software que permite que os usuários de um sistema se tornem mais conscientes das necessidades estratégicas da companhia durante a realização do seu trabalho. Nosso foco nesse trabalho é na gestão de processos de negócio e o conceito que nós desenvolvemos é chamado de Gestão de Processos de Negócio Consciente de Estratégia (Strategy-Aware Business Process Management - SA-BPM). A consciência estratégica é obtida por meio de uma infraestrutura modular que muda o comportamento do sistema de gestão de processos em tempo real. O sistema passa a ser capaz de capturar informações derivadas diretamente dos sistemas de apoio à decisão da organização (ex.: sistema de planejamento estratégico). Por meio desse instrumento, as organizações podem desenvolver a capacidade de realizar mudanças frequentes nas suas estratégias e de tornar essas mudanças operacionais de maneira rápida, contribuindo assim para a sua flexibilidade estratégica.
Over the past two decades, management research has demonstrated a growing interest in the subject of uncertainty and in the means employed by organizations to cope with it. There is a consensus among researchers nowadays that organizations must be constantly changing and adapting their operations and strategies to match new market and economic requirements. The ability of a firm to rapidly change its goals and strategies and to readily reconfigure its operations is called “strategic flexibility”. Such ability is being identified as a critical success factor for contemporary organizations. Nevertheless, information technology support for strategic flexibility has been limited. In most organizations, there is still a large gap that separates strategic planning activities from information systems development activities. This reduces the agility of the company to respond to new market necessities. A study of the management literature demonstrates that current requirements of managers in uncertain and changing environments have not been fulfilled by the management support systems available today. In this thesis, we propose a mechanism to make information systems “strategy-aware”. Such strategy awareness is defined as a feature that allows for the rapid update of a system’s functions in response to strategic changes. This feature also improves an organization’s capacity for strategic alignment and performance monitoring. More specifically, we propose a software architecture that makes information system’s users become aware of the company’s strategic necessities while performing their job. Our focus in this work is on business process management and the concept developed by us is called Strategy-Aware Business Process Management (SA-BPM). The strategy awareness is achieved through a modular adaptation infrastructure that changes the behavior of the business process management system at run-time. The system becomes able to capture information derived directly from the organization’s management support systems (e.g., its strategic planning systems). Through our framework, organizations can develop the capacity to make frequent changes to their strategies and to rapidly make these changes operational, contributing to the improvement of their strategic flexibility.
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Bernroider, Edward, and Patrick Schmöllerl. "A technological, organisational, and environmental analysis of decision making methodologies and satisfaction in the context of IT induced business transformations." Elsevier, 2013. http://dx.doi.org/10.1016/j.ejor.2012.07.025.
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Although Operational Research (OR) has successfully provided many methodologies to address
complex decision problems, in particular based on the rationality principle, there has been too
little discussion regarding their limited consideration in IT evaluation practice and associated
decision making satisfaction levels in an organisational context. The aim of this paper is to
address these issues through providing a current account of diffusion and infusion of OR
methodologies in IT decision making practice, and by analysing factors affecting decision
making satisfaction from a Technological, Organisational, and Environmental (TOE) framework
in the context of IT induced business transformations. We developed a structural equation model
and conducted an empirical survey, which supported four out of five developed research
hypotheses. Our results show that while Decision Support Systems (DSS), holistic IT evaluation
methods, and management support seem to positively affect individual satisfaction, legislative
regulation has an adverse effect. Results also revealed a persistent methodology diffusion and
infusion gap. The paper discusses implications in each of these aspects and presents opportunities
for future work. (authors' abstract)
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Warren, Scott Joseph. "A Multi-Methodology Study of the Historic Impact of Soft Systems Methodology and Its Associated Data Visualization Approach in the Context of Operations and Business Strategy." Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404615/.
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The purpose of this three-essay dissertation was to expand knowledge and theory regarding soft systems methodologies (SSMs) and data visualization approaches in business, engineering, and other social sciences. The first essay depicts a bibliometric analysis study of the historic impacts of SSM from 1980-2018 on business, engineering, and other social sciences fields. This study found 285 articles that described or employed SSM for research and included outcomes such as top SSM authors, author citation impacts, common dissemination outlets, time-bound distribution of publications, and other relevant findings. This study provided a picture of who, what, why, when, and where SSM has had the greatest impact on academic thought and practice. The second essay presents research on the academic impact of Systemigrams, an associated data visualization approach, finding examples of conceptual or research development that employed Systemigrams to depict complex problem situations. Recommendations for improvement of designing these data visualizations to increase their field use resulted from this study. The final essay leverages a selection of the articles as use cases to produce a grounded theory study to identify phenomena that arose from the use of SSM for operations and firm strategy research. This study identified two broad themes including (i) scope, structure, and process challenges and (ii) performance and evaluation limitations. These themes were explained by six patterns that emerged from the publications. Each produced change recommendations for SSM process, practice, and reporting to support its continued viability and adoption in business and operations research.
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Oghenevo, Ovie Akpomiemie Michael. "The social context of business and the tax system in Nigeria : the persistence of corruption." Thesis, London School of Economics and Political Science (University of London), 2017. http://etheses.lse.ac.uk/3711/.
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This thesis examines the means by which corruption sustains itself in the relationship between business and the tax system. It is predicated on a desire to understand the possibility of sheltering the relationship from corruption and other similar societal challenges. It relies on the intuition that certain structural elements of this relationship permit the infiltration and sustenance of corruption. With the aid of both qualitative and quantitative data obtained from empirical research in Nigeria, it constructs a model that exposes these structural elements. This thesis argues that a ‘two-way relationship’ between businesses and the tax system not only exists but is anchored in the interaction between the actors (businesses, tax policymakers, tax law-makers, tax administrators and tax arbiters) that represent both institutions. It explores four mechanisms (‘access’, ‘awareness’, ‘distortion’ and ‘inaction’) that affect the interaction and consequently the relationship between business and the tax system. It also addresses the difficulty in defining corruption by adopting a process definition of this phenomenon. In this definition, the tag ‘corruption’ applies where an act or state of affairs and the gain derived therefrom breach the expectations of the legal, economic, political or moral dimension of a given society. This thesis then argues that corruption sustains itself in the two-way relationship by exploiting a ‘power gap’ between the actual and institutional powers of actors in the said relationship. It defines the ‘institutional power of actors’ as that which accords with the institutional limits of their social setting. An actor’s ‘actual power’, in contrast, refers to that which the actor may exercise in any given circumstance. This power gap is potentially increased or decreased by the levels of the four mechanisms in the relationship. Therefore, any real effort to tackle corruption in the relationship between businesses and the tax system must seek to address these four mechanisms in a manner that limits the power gap and opportunities for corruption. The concept of the power gap and its four mechanisms is a novel approach to understanding and tackling corruption. It aspires to support the design of tax systems with the capacity to adequately balance competing interests, especially in countries where corruption is endemic.
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Kiamehr, Mehdi. "The evolution of systems-integration capability in latecomer contexts : the case of Iran's thermal and hydro power generation systems." Thesis, University of Brighton, 2012. https://research.brighton.ac.uk/en/studentTheses/b31e948f-290d-488f-9b7e-bddd6a4dc83b.
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This study concerns building capabilities within the electricity sector of Iran, a developing country. It focuses on two areas of high-technology development,• hydro electricity generation plants and thermal electricity generation plants, and investigates the accumulation of local capabilities to undertake large and complex development projects in these two areas. The empirical aim of the thesis is to analyse how far the local capabilities have advanced and what can be done to enhance them. The business of engineering and developing complex electricity generation systems, such as hydro and thermal power plants, is an example of high-value high-technology capital goods industries (sometimes referred to as CoPS in the innovation studies literature). This literature suggests that systems integration is a core capability of leading suppliers in CoPS industries. Most studies of capability building at the firm level in latecomer contexts, however, have focused on mass-manufacturing firms rather than on project-based ones. The CoPS literature, on the other hand, has investigated the concept of systems integration capability within the context of developed economies. Therefore, this research aims to examine latecomer systems integration capability (LSIC) in these two CoPS areas in Iran to develop our understanding of the nature and evolution of LSIC. This research is carried out as an exploratory case study, combining some elements of latecomer theory, systems integration and capability theory to develop the analytical framework for the study. The framework is then applied to evidence gathered from two major Iranian systems integrators that lead engineering and development activities involved in the construction of power plants. Evidence is gathered on the evolution of micro-level attributes, including people, knowledge, processes and structures, underlying LSIC, along with changes in products and outcomes of systems integration activities. These categories of evidence are combined with the evidence on the internal context of the firms and their external environment to reveal their achievements in the accumulation of LSIC, and to understand the dynamics behind the evolution of LSIC. The analysis of this thesis shows how the two Iranian firms entered into the business of systems integration of power plant systems, and have gradually built higher levels of LSIC, allowing them to succeed in competitive local and overseas markets, and to diversify into local markets for other complex projects. Nevertheless, there have been imbalances, spurts of rapid capability growth, periods of falling behind in specific areas of LSIC, close connections and relationships (amounting to a co-evolution among LSIC areas), and major investments and strategies to remedy imbalances, and to sustain the firms' progress. This thesis also attempts to explain these complex variations in the evolutionary paths of LSIC. In addition to contributing to the latecomer capability literature, this research suggests some policy and business strategy implications.
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Nguyen, An, Kristian Håkansson, and Xiaoran Lin. "Inter-organizational systems adoption in innovation networks : A case study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27250.
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Despite the extensive research being done in inter-organizational systems (IOS) adoption in the industry-to-industry field, there seems to be a lack of similar research being done in the IOS adoption for the university-to-industry context. This study takes up this lack of research and focuses on what factors that affect the adoption of IOS in the university-to-industry context instead of the industry-to-industry one. The purpose of this paper is to find how different factors influence IOS adoption decision in the university-to-industry context from the university’s perspective. The study was conducted with a qualitative approach. Five interviews were conducted with coordinators and researchers from different research units at Linnaeus University. The study found seven inter-relationships among the influential factors and how they affect the IOS adoption decision. A model that describes the relations is presented by the end of the study. The study is conducted in the qualitative nature and the sample size is rather limited. Therefore, the findings of the study cannot be generalized.
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Castellanos, Arturo. "Relevance is in the Eye of the Beholder: Design Principles for the Extraction of Context-Aware Information." FIU Digital Commons, 2016. http://digitalcommons.fiu.edu/etd/2543.
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Since the1970s many approaches of representing domains have been suggested. Each approach maintains the assumption that the information about the objects represented in the Information System (IS) is specified and verified by domain experts and potential users. Yet, as more IS are developed to support a larger diversity of users such as customers, suppliers, and members of the general public (such as many multi-user online systems), analysts can no longer rely on a stable single group of people for complete specification of domains –to the extent that prior research has questioned the efficacy of conceptual modeling in these heterogeneous settings. We formulated principles for identifying basic classes in a domain. These classes can guide conceptual modeling, database design, and user interface development in a wide variety of traditional and emergent domains. Moreover, we used a case study of a large foster organization to study how unstructured data entry practices result in differences in how information is collected across organizational units. We used institutional theory to show how institutional elements enacted by individuals can generate new practices that can be adopted over time as best practices. We analyzed free-text notes to prioritize potential cases of psychotropic drug use—our tactical need. We showed that too much flexibility in how data can be entered into the system, results in different styles, which tend to be homogenous across organizational units but not across organizational units. Theories in Psychology help explain the implications of the level of specificity and the inferential utility of the text encoded in the unstructured note.
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Talebi, Mehdi, and Iman Norifard. "Business Applications Outside Their Original Contexts : Study of an Iranian Company." Thesis, Jönköping University, JIBS, Business Informatics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-486.
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This paper is about the importance of culture in the usage of business applications and how they function outside their original context. When involved in an environment that has different culture or value than yours, it is important to live and interact on a high level with the group of people or company that you are in project with because we believe that it will help you to understand and value the culture you are working with. Let it be known that it is important for the consultant or the programmer to be patient and open minded towards new learning experiences or else they will stumble on their own feet whether it is national culture or business culture.
We will do our study with the help of a qualitative research in a company with international experience located in Iran where we will make interviews over the phone with the help of semi-structured interview method. The conversations will then be recorded with a record player in order to gain high reliability. The difference between national and business culture as the way we understand it is that national culture consists of so many different aspects and is both inherited and learned. It also involves heroes, symbols, religious beliefs and rituals while business culture is less complex in the comparance. Although heroes and rituals exists in business culture as well, but the main difference is that you can change a business culture more easily than you can with a national culture. This conclusion is based on our empirical findings were we noticed that you can change the business culture through modernization, like our case study were they renewed their IS.
We come to the conclusion that it is essential for the company to have a developer who understand the companys’ needs and demands and develop business applications that can satisfy the companys’ wishes according to the existing and new norms. These norms are often set by IC: s. and developers in DC: s following them as best as they possibly can. Some of them are more successfull than others, and that is due to their cooperations with companies in IC: s. We must not forget that even though the majority of companies in Iran uses only native applications they still are mostly influenced from IC: s methodology.
As shown through our analysis and our conclusions the main reason for a business application to fail is cultural barriers where we have mentioned language, values, logics and business culture. Besides the national laws and business mentalities are also factors playing important rolls. All of these factors lead to the situation where it is insupportable to use a foreign business application. It is also very important that the consultant developing the business application has a solid understanding about the cultural differences, and a strong knowledge base about different kinds of business applications.
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Du, Juan. "Organizational intelligence from the system dynamic perspective : a study of multinational corporations in Chinese cultural context." HKBU Institutional Repository, 2012. https://repository.hkbu.edu.hk/etd_ra/1413.
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Kewitz, Martin, Clas Nordström, and Sören Salzwedel. "The Family Business in a Global Context : The Rationale behind Corporate Governance Structures in Subsidiaries Abroad." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18200.
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Background: Family Businesses represent the highest proportion of businesses in the world (Lin, 2012). Globalisation offers new business opportunities for growth and in-ternational diversification. Generally the internationalisation of family businesses is a well-studied field in family business research (Kontinen & Ojala, 2009). Still, there are certain shortcomings when it comes to the specific area of corporate governance adapta-tion in family firms that open subsidiaries (Calabro & Mussolino, 2011). Hence, this paper analyses the proceedings of family firms that internationalise through a subsidi-ary. From a methodological standpoint, existing studies concerned with family business internationalisation focus on quantitative research approaches. The results of these in-clude some limitations, since they cannot account for questions such as how and why family firms proceed during diversification (Kontinen & Ojala, 2009). Purpose: The purpose of this study is to investigate the rationale behind corporate gov-ernance structures in family businesses, focusing on the special case of internationalisa-tion through a subsidiary. Frame of Reference: A summary of recent research regarding the three main issues family businesses, internationalisation, and corporate governance will be given in the frame of reference. This theoretical background will serve as the basis for a solid analy-sis of our empirical data. Method: A qualitative approach with an extensive literature review and a case study based on in-depth interviews with employees of the company Väderstad-Verken AB was chosen in order to fulfil the purpose. Conclusion: The rationale behind corporate governance structures when setting up a subsidiary abroad is driven by the ambition to preserve a family firms’ stewardship ori-ented culture and its informal structures. The result of this is better collaboration, which serves the mission of the business.
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Lundqvist, Magnus. "Information Demand and Use : Improving Information Flow within Small-scale Business Contexts." Licentiate thesis, Linköping : Department of Computer and Information Science, Linköpings universitet, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-9666.
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Samoilenko, Sergey. "Impact of the Investments in Information and Communication Technologies on Total Factor Productivity in the Context of the Economies in Transition." VCU Scholars Compass, 2006. http://scholarscompass.vcu.edu/etd/1201.
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The goal of this research is to establish a link between investments in information and communication technology (ICT) and economic growth in the context of countries that are currently classified by the international community as transitional economies (TE). More specifically, in this study we focus on the relationship between ICT and one of the determinants of economic growth, total factor productivity (TFP). Neoclassical growth accounting and the theory of complementarity provide the theoretical framework on which we build this research. By combining the data obtained from two sources, the World Bank Database and the IT Yearbook, we were able to construct a 10-year data set for 18 TEs spanning the period from 1993 to 2002.Our inquiry is structured as a seven-step process that utilizes six data analytic methods. The first step in our investigation involves Cluster analysis (CA) with the purpose of determining whether or not the selected set of TEs is homogenous. Use of CA allowed us to identify two distinct groups of TEs in our sample, which suggests the heterogeneity of the sample.In the second part of our inquiry, we employ Decision Tree (DT) analysis with the goal of investigating the differences between the clusters of TEs that were generated by the CA in the previous step. We were able to determine that one of the groups of TEs, the "leaders," appears to be wealthier than the other group, the "majority."In the next step of our investigation, we perform Data Envelopment Analysis (DEA) to determine the efficiency of the TEs in our set. We were able to determine that the "leaders" are more efficient than the "majority" not only in terms of the production of the output, but also in terms of the utilization of the inputs.The fourth part of our investigation takes advantage of the DT analysis with the purpose of obtaining the insights into the nature of the differences between the efficient and inefficient TEs. By incorporating the results of the CA into DT analysis we were able to construct the model that suggests, with the high degree of precision, some of the criteria according to which the efficient TEs differ from the inefficient ones.The fifth stage of our investigation involves the use of the Translog regression model for the purpose of determining whether or not there exists a set of investments that are complementary to the investments in ICT. We have determined that there exists a statistically significant interaction effect between the investments in ICT and other variables, representing state of labor, as well as capital investments.The sixth part of our investigation relies on using Structural Equation Modeling (SEM) implemented with Partial Least Squares(PLS)to test for the presence of the relationship between the investments in ICT and the unexplained part of the macroeconomic growth, TFP. We were able to establish the presence of the relationship between the two constructs of our conceptual model, "ICT Capitalization" and "TFP" for the "leaders" group of our sample. The construct "ICT Capitalization" was represented by the three ratio measures, all of which contain variable "Annual investment in telecom" in the denominator, while the Malmquist Index and its components, TC and EC., represented the construct "TFP." Thus, it allows us to state that we have established the presence of the relationship between the investments in ICT and TFP.The last step of the data analysis involves using Classification DT and Neural Network (NN) analyses with the aim of investigating the reasons why some of the TEs exhibit statistically significant relationship between the investments in ICT and TFP, while other TEs do not. We were able to determine that one of the reasons why the "leaders" exhibit the statistically significant relationship between the investments in ICT and TFP is that they have higher level of inputs and more efficient processes of converting the inputs into the outputs than the "majority."
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Johnson, Sarah Mae. "An approach for the development and implementation of systems in complex business contexts through methodology tailoring." Thesis, University of Strathclyde, 2017. http://digitool.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=27953.
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Systems utilised in complex business contexts commonly need to be well integrated within the business in which they operate. There is a risk of poor acceptance, adoption, and sustainment in the business if the system does not take into account key business related considerations. Utilising DePuy Orthopaedics resource management business context as a case study, an assessment of potential System Development Methodologies (SDM) that could be utilised in the development of an IT system was carried out. It was established that no single SDM could provide the level of support that was identified as required. Further investigation of system development within complex businesses ascertained that methodology tailoring is an approach utilised to ensure that methodologies incorporate business specific complexities with a subsequent aim to ensure that developed systems are fit for purpose. However, there is little proven procedural guidance that illustrates an approach towards SDM tailoring in the complex business environment of resource management for New Product Development at DePuy. There was, therefore a gap in research and an identified need for an approach that provides the appropriate level of support for SDM tailoring for the development of systems in this complex business context. Utilising the knowledge gathered within DePuy Orthopaedics, as well as from literature in the field, methods for managing business related complexities in system development were established, developed, and formalised into an approach that addressed the tailoring of SDMs. The approach was influenced by the critical evaluation of DePuy’s complex business context which aided in the creating and application of the approach. The approach was validated through its application in a business context, where it was used to develop a tailored methodology for use in developing and implementing a resource management IT system at a portfolio level. The validation proved the approach was legitimate and produced a methodology and subsequent system which were readily adopted and accepted by the company. Furthermore, the tailored methodology was evaluated by industrially based engineers with experience of systems development in a complex business context, resource management and systems engineering. From this evaluation, it was established that the tailored methodology was sound and can be said to be valid in the context that it was developed.
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Bergdahl, Jacob. "The AI Revolution : A study on the present and future application and value of AI in the context of ERP systems." Thesis, Uppsala universitet, Informationssystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354043.
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Business leaders around the world are expressing equal amounts of excitement and urgency for implementing artificial intelligence (AI) technologies. Yet the upcoming AI revolution is clouded with uncertainties and misconceptions. In this thesis, the business value and application potential of AI were studied in a context of enterprise resource planning (ERP) systems through a case study at a consultancy firm with small- to midsize clients. Three research questions were posed and answered: how can, or do, organizational processes covered by ERP systems benefit from AI, what AI features do customers typically request when ordering ERP systems, and is AI adopted with the purpose of reducing costs or increasing revenue? Using a framework for data analysis, multiple organizational processes covered by ERP systems were explored through interviews with ERP experts. The results indicated that small- and midsize companies were still primarily requesting and working to implement basic, incremental AI with the purpose of reducing costs through automations. Future leaders may instead need to implement AI that fundamentally reinvents their business processes, with the purpose of increasing revenue through augmentations. Overall, while some organizational processes have already been improved with AI solutions, many processes have yet to be AI-powered in the ERP solutions sold by the consultancy firm examined in this study. However, the consultants of the firm express great positivity for the untapped potential of AI, and many further AI solutions are being developed.Affärsledare världen runt upplever såväl entusiasm som brådska för att implementera artificiell intelligens (AI). Men den kommande AI-revolutionen är fylld av osäkerheter och miss-uppfattningar. I denna uppsats undersöktes det affärsvärde och den användningspotential som AI har i en kontext av affärssystem (enterprise resource planning system, ERP) genom en fallstudie på en konsultfirma med små- och mellanstora kunder. Tre forskningsfrågor ställdes och besvarades: hur kan organisatoriska processer som täcks av affärssystem komma att gynnas av AI, eller hur gynnas de redan, vilken typ av AI efterfrågar kunder när de beställer affärssystem, och införskaffas AI i syftet att minska kostnader eller öka intäkter? Med hjälp av ett ramverk för dataanalys utforskandes ett flertal organisatoriska processer som täcks av affärssystem genom intervjuer med affärssystemsexperter. Resultatet tyder på att små- och mellanstora företag fortfarande primärt efterfrågar och jobbar med enkla, inkrementella AI-utvecklingar, med syftet att minska kostnader genom automatiseringar. Framtida ledare kan istället komma att vilja implementera AI som fundamentalt återuppfinner organisationens affärsprocesser, med syftet att öka inkomsterna genom att göra personalen kraftfullare. På det stora hela har enbart än så länge endast ett mindre antal organisatoriska processer blivit förbättrade med AI-lösningar i de affärssystem som säljs av konsultfirman som undersöktes i denna studie. Företagets konsulter uttrycker dock starkt positivitet för den outnyttjade potentialen som kan hittas i AI, och fler AI-lösningar för affärssystemen håller på att utvecklas.
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Laudan, Timo. "Context-oriented product development : collaboration between the business and engineering domain : An investigation with a focus on project & engineering-based organisations." Grenoble INPG, 2008. http://www.theses.fr/2008INPG0184.
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Les spécifications préliminaires consistent dans un contexte d’organisations d’ingénierie, à établir la définition du plus haut niveau du produit. La littérature confirme que la communication et la coordination sont délicates au sein des constellations d’équipes multiculturelles (en termes de métiers : développement de produits, business, etc. ) pendant les phases d’analyse des premiers besoins et ce, même en tendant vers une visualisation et une représentation commune des connaissances. De récents débats sur les formalismes employés sont nés des modèles cohérents et partagés au niveau international qui visent à accroître la confiance et la rationalisation dans les définitions de l’ingénierie et ce à l’aide de la notion d’objectifs. Cependant, la plupart des approches orientées objectifs rencontrent des difficultés dans la création de structures organisationnelle qui seraient en mesure de supporter la nécessaire transparence des évolutions continuelles dans les conversions des connaissances d’un métier à l’autre tout au long du processus de développement de produit. Ainsi, cette thèse propose une approche complémentaire à celles existantes, de manière relativement formelle, qui accentue les collaborations entre le business et l’engineering et la conversion des connaissances entre ces deux métiers. Dans ce contexte, un concept tripartite piloté par les connaissances propose que l’accent soit mis sur une organisation axée sur les valeurs du produit (c’est-à-dire les besoins et les attentes) et les définitions en engineering. De plus ce concept s’appuie sur la notion de partage et de représentation des connaissances. Ces propositions ont été expérimentées et ont été expérimentées et ont illustré la faisabilité d’effectuer une évaluation et une vérification des organisations mises en œuvre intentionnellement en fonction des exigences. Ces propositions ont été élaborées en prenant comme cas d’étude certains éléments du projet de recherche aéronautique VIVACE. L’approche proposée a été appliquée à deux cas industrielsEarly requirements analysis in context of project and engineering-based organisations deals with the establishment of the top-level definition of the project’s product. Literature shows that communication and coordination is challenging in conjunction with visualisation and representation of knowledge in a cross-community constellation of business and product development (PD) teams concerned with early requirements analysis. Recently debated formalisms produce (coherent) intentional models that aim at increasing rationalisation and confidence in engineering definitions using the concept of goals. But most goal-oriented approaches fell short in establishing usable intentional structures that are able to provide the respective transparency for supporting continuously business-engineering evolutions within collaboration and knowledge conversions along a PD process. In this sense, this thesis provides a complementing (informal) approach that emphasises on business and engineering collaboration and knowledge conversions. In this context a tripartite knowledge-driven concept is proposed that anchors a value-oriented organisation of intentional structures (i. E. Business needs and expectations) and traces to engineering definitions. In addition, this concept serves the notion of knowledge representation forum and illustrates how to perform valuation and verifications of intentional structures implemented in forms of requirements. This work was developed along a hybrid action research methodology that employs an empirical study and two industrial application cases
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Jin, Yan. "The influences of power and resources on flexibilities in a supply chain contest /." Connect to full text in OhioLINK ETD Center, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1222452877.
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Dissertation (Ph.D.)--University of Toledo, 2008.Typescript. "Submitted as partial fulfillment of the requirements for The Doctor of Philosophy Degree in Manufacturing Management and Engineering." Bibliography: leaves 199-235.
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Liu, Yu Ling. "Quality dimensions in office software tools : a study in Chinese context." Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1636278.
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Scott-Bracey, Pamela. "An Examination Of Soft Skills Listed In Texas Electronic Job Postings And Undergraduate Business Information Systems Syllabi." Thesis, University of North Texas, 2011. https://digital.library.unt.edu/ark:/67531/metadc103390/.
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The purpose of this study was to explore the alignment of soft skills sought by current business IS entry-level employers in electronic job postings, with the integration of soft skills in undergraduate business information systems (IS) syllabi of public four-year universities in Texas. One hundred fifty job postings were extracted from two major electronic career databases. Ten undergraduate AACSB-accredited programs in the field of business information systems (IS) were investigated, and syllabi for the 70 major courses of the business IS programs were obtained for review. Content analysis was applied to all job postings and syllabi, exposing all soft skills related to the 9 categories used in this study adapted from the 21st Century Framework for Learning (Partnership for 21st Century Learning, 2009). Frequencies were tabulated to determine rank of soft skills in job postings and syllabi, and Jaccard’s coefficient statistic of occurrence was used for cluster analysis. Soft skills within all 9 categories were found in job postings (n = 1554) and course syllabi (n = 774). Three soft skill categories were aligned between job postings and syllabi: (1) initiative and self-direction, (2) social and cross-cultural skills, and (3) flexibility and adaptability. However, because differences in the higher ranked frequencies of soft skills in job postings and syllabi were noted, the null hypothesis of this study was rejected.
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LEMOS, OLIVEIRA MENDONCA ROSANGELA MIRIAM. "Systemic Network Innovation and Its Application in the Brazilian Context of the "Estrada Real"." Doctoral thesis, Politecnico di Torino, 2014. http://hdl.handle.net/11583/2534088.
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ABSTRACT:
The question that this work proposes to answer is already part of its title: “How to make ideas become a resource for social-economic improvement”.
In order to approach an answer, a new strategy must be found, since this is a long lasting question, especially in contexts of developing countries with large social differences, such as Brazil. We have then started from the Systemic Design methodology which proposes the valorisation of the territory, people, relations and the optimization of resources. The application was set to be the Brazilian territory of the “Estrada Real”, on the state of Minas Gerais.
The subject “ideas”, took us to investigate aspects of innovation, also because many institutional strategies in public and private spheres, are based on its potential as a development driver. Then, besides the institutional strategies themselves, we have studied some cases of actions that had as goals the promotion of a region, cases of incentive for entrepreneurship. Analysing these cases from the point of view of the Systemic Design has allowed to identify their positive aspects, elements of attention or that should be changed, and propose approaches for its improvement.
This previous work has raised other elements to be investigated. What would be the ideal size of a company? What, in fact, can be called technology? Who would be responsible for the changes we need?
Here the economic bias has emerged very strong. It had then to be conciliated with other values of the Systemic Design. This has culminated in the development of the Systemic Network of Integral Endeavors, a concept yet broader than that of clusters. This includes the evolution of the elaboration of Business Models, which nowadays’ is largely adopted to plan innovative businesses.
Then some real businesses were studied to exemplify some of the values and concepts previously treated.
Finally, the historical legacies of the “Estrada Real” and nowadays’ features were researched. That has allowed the identification of nuances of resources and of a project that would have the potential of involving, as desired, many social classes, in a subject that is part of the territory history.
As another product of this research, besides the identification of the “best practices” themselves, an instrument for the collection of data and elaboration of guidelines was created. Considering the importance of the participation of all stakeholders in the definition of actual actions to be taken, this instrument will assist on the debate to the distilling of “best practices” to be adopted for the initiatives in the “Estrada Real”. This experience will be able to assist in its evolution for the planning of the Olympics and Paralympics events in Brazil in 2016.
SOMMARIO:
Il problema che questo lavoro si propone di rispondere è già parte del suo titolo: come fare diventare le idee una risorsa per il miglioramento economico e sociale.
Per avvicinarsi a una risposta si deve trovare una nuova strategia, poiché questo è un problema di lunga data, specialmente nei contesti dei paesi in via di sviluppo con grandi contrasti sociali, come il Brasile. Abbiamo allora iniziato dalla metodologia del Design Sistemico, che propone la valorizzazione del territorio, delle persone, delle relazioni e l'ottimizzazione delle risorse. La ricerca applicata è stata impostata per essere il territorio brasiliano della “Estrada Real”, nello stato del Minas Gerais.
L'argomento “idee”, ci ha portato a investigare sugli aspetti dell'innovazione, anche perché molte strategie istituzionali nelle sfere private e pubbliche, sono basate sulle potenzialità di apportatori di sviluppo. Allora, accanto alle stesse strategie istituzionali, abbiamo studiato alcuni casi studi, da quelle che avevano come obiettivo la promozione di una regione, a quelle per l'incentivazione dell'imprenditorialità. L'analisi di questi casi dal punto di vista del Design Sistemico ha consentito di identificare gli aspetti positivi, gli elementi sui quali bisogna porre attenzione o che devono essere cambiati, e di proporre approcci per un ulteriore miglioramento.
Questo lavoro precedente ha sollevato ulteriori elementi di studio. Quali sarebbero le dimensioni ideali di un'azienda? Che cosa possiamo chiamare con il termine “tecnologia”? Chi sarebbe il responsabile per i cambiamenti di cui abbiamo bisogno?
Qui, l'influenza economica è emersa molto forte. E doveva allora essere conciliata con gli altri valori del Design Sistemico. Ciò è culminato con la Rete Sistemica delle Imprese Integrali (“Systemic Network of Integral Endeavors”), un concetto ancora più ampio di quello dei “cluster” e include l'evoluzione dell'elaborazione del modello di Business, che al giorno d'oggi è ampiamente adottato per pianificare i business innovativi.
Si sono allora studiati dei business reali per semplificare alcuni dei valori e dei concetti precedentemente trattati.
Infine, si è fatta una ricerca sulle eredità storiche e sulle caratteristiche odierne della “Estrada Real”. Questo ha consentito l'identificazione delle sfumature delle risorse e di un progetto che vorrebbe avere il potenziale di coinvolgere molte classi sociali, in una materia che è parte del territorio storico.
Come altro prodotto di questa ricerca, accanto all'identificazione delle stesse migliori pratiche, si è creato uno strumento per la raccolta dei dati e l'elaborazione delle linee guida. Considerata l'importanza della partecipazione di tutti gli stakeholder nella definizione delle azioni attuali da intraprendere, questo strumento assisterà nel dibattito sul “distillare” quali possano essere le “migliori pratiche” da adottare per le iniziative nella “Estrada Real”. Quest'esperienza consentirà di assistere nella evoluzione della pianificazione degli eventi Olimpici e Paraolimpici del Brasile 2016.
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Eze, Nonyelum Lina. "Informal institutions and their influences on the family, the family business, and ethnic group: A macro-, meso-, and micro- context investigation." Doctoral thesis, Universitat Ramon Llull, 2021. http://hdl.handle.net/10803/671126.
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Les influències de les institucions informals sobre la família, les empreses familiars i els grups ètnics són immenses a causa de la integració d'aquestes organitzacions en el seu context local, que és on s'originen la majoria de les institucions informals. Malgrat això, quan les institucions funcionen de manera eficaç, sovint suposem que són les regles formals les que condueixen els comportaments dels actors. Tot i això, les normes informals subjacents poden complementar, substituir o acomodar les institucions formals, o també competir-hi. Els estudis previs sobre institucions informals estan dispersos i fragmentats, i presenten les institucions informals com a ambigües. Aquesta tesi aporta llum sobre les institucions informals que configuren la família, les empreses familiars i els grups ètnics d'un país en vies de desenvolupament per produir resultats emprenedors. Una revisió sistemàtica dels materials publicats és un punt de partida vital, ja que permet comprendre i conciliar els estudis existents, i subratllar àrees en les quals falta investigació. La revisió dels materials publicats va seguida de dues investigacions qualitatives. El primer estudi qualitatiu se centra en la religió i les tradicions —institucions informals substitutives— per entendre com transmeten trets familiars i pràctiques empresarials que fomenten o dificulten l'emprenedoria transgeneracional. El segon estudi qualitatiu explora el procés mitjançant el qual un grup ètnic s'ancora en un sistema d'aprenentatge informal —una institució informal en competència— per fomentar la creació de valor intergeneracional i, el que és més important, la propagació de l'emprenedoria. En fer-ho, aquest treball ofereix diverses contribucions que amplien la comprensió teòrica en els contextos de l'empresa familiar, l'emprenedoria i un grup ètnic en un país en vies de desenvolupament. Els seus descobriments poden orientar els professionals i els responsables polítics.Las influencias de las instituciones informales en la familia, las empresas de gestión familiar y el grupo étnico son inmensas debido al arraigo de estas organizaciones dentro de su contexto local, que es donde se originan la mayoría de dichas instituciones informales. A pesar de ello, cuando estas instituciones funcionan de manera eficaz, solemos asumir que son las reglas formales las que impulsan el comportamiento de los distintos protagonistas. Sin embargo, las normas informales subyacentes pueden complementar, sustituir, acomodar o competir con las instituciones formales. Los estudios anteriores sobre las instituciones informales están dispersos y fragmentados, y presentan a las instituciones informales con un carácter ambiguo. Esta tesis arroja luz sobre las instituciones informales que dan forma a la familia, las empresas de gestión familiar y el grupo étnico en un país en desarrollo a fin de producir resultados empresariales. Una revisión sistemática de la literatura existente es un punto de partida fundamental, ya que permite comprender y conciliar los estudios previos y subrayar las áreas en las que es necesaria una mayor investigación. A la revisión de esta literatura le siguen dos trabajos de investigación cualitativa. El primer estudio cualitativo se centra en la religión y las tradiciones (instituciones informales sustitutivas), para comprender cómo infunden aspectos familiares y prácticas comerciales que fomentan o dificultan el espíritu empresarial transgeneracional. El segundo estudio cualitativo explora el proceso por el cual un grupo étnico queda anclado a un sistema de aprendizaje informal (una institución informal competitiva) para fomentar la creación de valor intergeneracional y, lo que es más importante, la propagación del espíritu empresarial. Gracias a ello, este trabajo ofrece diversas contribuciones que amplían la comprensión teórica en los contextos de las empresas de gestión familiar, el espíritu empresarial y un grupo étnico determinado en un país en desarrollo. Sus conclusiones pueden servir de guía a profesionales y legisladores.
The influences of informal institutions on the family, family businesses, and the ethnic group are immense due to these organizations' embeddedness within their local context, which is where most informal institutions originate. Despite that, when institutions function effectively, we often assume that it is the formal rules that drive actors' behaviors. Yet the underlying informal norms may complement, substitute, accommodate, or compete with formal institutions. Previous studies on informal institutions are scattered and fragmented, and present informal institutions as ambiguous. This thesis sheds light on the informal institutions that shape the family, family businesses, and the ethnic group in a developing country to yield entrepreneurial outcomes. A systematic literature review is a vital starting point as it allows for understanding and reconciliation of existing studies and underscoring areas where research is lacking. The literature review is followed by two qualitative research pieces. The first qualitative study focuses on religion and traditions—substitutive informal institutions—to understand how they imbue family features and business practices that foster or hinder transgenerational entrepreneurship. The second qualitative study explores the process through which an ethnic group anchors on an informal apprenticeship system—a competing informal institution—to foster intergenerational value creation and, more importantly, entrepreneurship propagation. By doing so, this work offers several contributions that extend theoretical understanding in the contexts of the family business, entrepreneurship, and an ethnic group in a developing country. Its findings can guide practitioners and policymakers.
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Schwartz, Eva-Maria, and Diana Ruth-Janneck. "Integration des „User Value-Added“-Effekts in Business-Systeme." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-141511.
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Schwartz, Eva-Maria, and Diana Ruth-Janneck. "Integration des „User Value-Added“-Effekts in Business-Systeme." Technische Universität Dresden, 2009. https://tud.qucosa.de/id/qucosa%3A27968.
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Marques, Eduardo Zanoni. "Uma proposta de utilização das tecnologias de business intelligence para suporte a tomada de decisão no contexto de governo eletrônico." [s.n.], 2011. http://repositorio.unicamp.br/jspui/handle/REPOSIP/259455.
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Orientador: Leonardo de Souza MendesDissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Elétrica e de Computação
Made available in DSpace on 2018-08-18T01:51:30Z (GMT). No. of bitstreams: 1 Marques_EduardoZanoni_M.pdf: 1428094 bytes, checksum: ab4b7bc4527f7bb075ba68a6c6b3c948 (MD5) Previous issue date: 2011
Resumo: A análise e interpretação dos dados gerados pelos sistemas de informação é uma realidade para as organizações públicas e privadas. Para atender a esta necessidade, surgiram os Sistemas de Suporte à Decisão. Dentre estes, os sistemas de Business Intelligence foram e estão sendo adotados pelo setor privado. No entanto, poucos trabalhos discutem a adoção destes sistemas para o setor público. Este trabalho discute as formas como os sistemas de Business Intelligence podem ser aplicados para auxiliar a administração pública, considerando as particularidades existentes neste setor. Ainda, este trabalho apresenta uma proposta pra construção de um ambiente de Business Intelligence utilizando ferramentas e tecnologias de código aberto. Este ambiente foi aplicado em um cenário real, onde é feita análise dos dados sociais da cidade de Campinas, SP
Abstract: The analysis and interpretation of data generated by information systems is a reality for both public and private organizations. As a solution to this problem, the Decision Support Systems were created. Among those, Business Intelligence systems were and are being adopted in the private organizations. Even though, just a few papers discuss the adoption of these systems in public organizations. This dissertation discusses how Business Intelligence systems can be applied to support public administration, considering the public organizations particularities. Still, it presents a proposal to create a Business Intelligence environment using open source tools and technologies. This environment was applied in a real scenario, where the social data from the city of Campinas, SP, was analyzed
Mestrado
Telecomunicações e Telemática
Mestre em Engenharia Elétrica
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Dal, Ahu, Benjamin Hubert, and Hilmi Ocakci. "B2B E-commerce Implementation : A case study of Star Laundry Solutions." Thesis, Linnaeus University, Linnaeus School of Business and Economics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6435.
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This thesis investigates the way to implement a valuable e-commerce solution. With the growing importance of information technologies in business practices, more and more companies are adopting e-commerce as a selling and ordering process. However, depending on the market environment, the level of success of the implementation may differ. The purpose of this study is therefore to examine what are the conditions required for a successful B2B e-commerce implementation in different market contexts.
Theories related to the impact of markets' contexts on e-commerce, the business process, and the drivers and enablers of e-commerce have been considered. Thereafter the current situation of Star Laundry Solutions (SLS) has been studied. The context of different markets – France, United Kingdom, Turkey - where they have dealers, the business process drivers of implementations and success factors of a valuable e-commerce solution have been investigated. The result of the empirical studied are analyzed in comparison with the theoretical findings. Through this method, the main research question of the thesis, namely “What are the necessary conditions to implement a value-adding e-commerce solution in different market contexts?” can be answered.
Several conditions have been identified in order to succeed the implementation and bring value to the different players along the supply chain, from the manufacturer to the end-customer. The market should first answer different criteria. Further, future users of the web solution must support the implementation, trust between parties must also emerge from the implementation, and additional information must be provided on the website such as product numbers (PNCs), products' availability and delivery times.
The provided recommendations of this thesis regarding the features of the web solution, the range of products that dealers and importers should be able to order online and the range of companies that should be allowed to use the web solution in Turkey.
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Alalwan, Jaffar. "THE STRATEGIC ASSOCIATION BETWEEN ENTERPRISE CONTENT MANAGEMENT AND DECISION SUPPORT." VCU Scholars Compass, 2012. http://scholarscompass.vcu.edu/etd/2667.
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To deal with the increasing information overload and with the structured and unstructured data complexity, many organizations have implemented enterprise content management (ECM) systems. Published research on ECM so far is very limited and reports on ECM implementations have been scarce until recently (Tyrväinen et al. 2006). However, the little available ECM literature shows that many organizations using ECM focus on operational benefits while strategic decision-making benefits are rarely considered. Moreover, the strategic capabilities such as decision making capabilities of ECM are not fully investigated in the current literature. In addition, the literature lacks a strategic management framework (SMF) that links strategies, business objectives, and performance management although there are several published studies that discuss ECM strategy. A strategic management framework would seem essential to effectively manage ECM strategy formulation, implementation, and performance evaluation (Kaplan and Norton 1996; Ittner and Larcker 1997). The absence of an appropriate strategic management framework keeps organizations from effective strategic planning, implementation, and evaluation, which affects the organizational capabilities overall. Therefore, the objective of this dissertation is to determine the decision support capabilities of ECM, and specify how ECM strategies can be formulated, implemented, and evaluated in order to fully utilize the ECM strategic capabilities. Structural equation modeling as well as design science approaches will be adopted to achieve the dissertation objectives.
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Schmidt, Samuel Otero. "Avaliação das dimensões da qualidade da informação no contexto de sistema de inteligência de negócio (business intelligence): um estudo de caso sob a perspectiva do usuário." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-29042014-210543/.
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Nos últimos trinta anos a conjuntura na qual as organizações atuam passou por profundas transformações, criando um contexto complexo, altamente competitivo e instável. No intuito de se manterem competitivas, é imperativo que as organizações criem mecanismos para responderem às pressões externas. Tais respostas podem ser obtidas por meio de estratégias de aumento na produtividade nas operações; aumento na agilidade para atuar em novos mercados; melhoria no processo de tomada de decisão e melhoria na Qualidade da Informação (QI). A TI vem desde a década de 70 evoluindo na construção de sistemas de inteligência de negócios (BI - Business Intelligence) para apoiar e melhorar o processo de tomada de decisão. Um dos principais objetivos do sistema de BI é disponibilizar informações com qualidade para os seus usuários. Na literatura científica ainda não há uma convergência de opiniões dos autores na definição de quais dimensões da QI devem ser utilizadas no contexto de sistema de BI sob a perspectiva do usuário. A identificação de quais dimensões da QI são relevantes no contexto de sistema de BI na percepção do usuário é o problema desta pesquisa. Foi realizada uma revisão da literatura, a qual identificou trinta dimensões da qualidade da informação para o contexto de sistema de BI. A metodologia para resolver esse problema é de natureza exploratória, utilizando a estratégia de levantamento para coleta de dados, estudo de caso e método quantitativo para as análises. O estudo de caso único ocorreu em uma empresa de grande porte do setor financeiro brasileiro, a qual possui uma grande quantidade de sistemas de BI e de usuários. Um questionário web foi utilizado para coleta dos dados. Foram coletadas 170 observações válidas. Para análise dos resultados, foram empregadas análises descritivas e técnicas de análise multivariada de dados, como a Regressão Múltipla, a Análise Fatorial Exploratória e a Análise de Correspondência (Homals). Nos resultados foram identificadas vinte dimensões da QI relevantes para o contexto de sistema de BI na perspectiva do usuário, que formam quatro categorias: \"Qualidade de Conteúdo\", \"Qualidade Intrínseca e da Acessibilidade\", \"Valor Agregado\" e \"Qualidade Contextual\". Também foi possível identificar que as características dos usuários interferem nas suas percepções em relação à QI do sistema de BI. Os resultados ajudam a guiar pesquisas futuras sobre a QI no contexto de BI e possui aplicações práticas para as empresas que desejam avaliar a percepção dos seus usuários em relação à QI presente no sistema de BI.In the past thirty years the conjuncture in which organizations operate faced deep transformations, creating a complex context, highly competitive and instable environment. In order to keep competitive, it is imperative that companies generate mechanisms to respond these external pressures. These answers can be created by productivity increasing strategies; increasing the agility to function in new markets; improvement of decision making-processes and enhancing Information Quality (IQ). Since the 1970 decade, IT has been evolving in Business Intelligence (BI) systems construction to support and improve the decision-making process. One of the main goals of BI system is to provide IQ for users. On the scientific literature there is still no convergence between the authors regarding the definition of which IQ dimensions must be used in context of BI system from a user perspective. The identification of which IQ dimension is relevant in context of BI system from the user perspective is the research problem. Thirty information quality dimensions were identified on the literature review for BI context. The research method of this study is exploratory, based on online survey strategy for data collection and quantitative methods for analysis. A single case study was conducted in a big financial company in Brazil, which has a great amount of BI systems and users. A total of 170 responses were considered valid. Descriptive statistics and multivariate data techniques as Multiple Regression, Exploratory Factor Analysis and Multiple Correspondence Analysis (Homals) were used for analysis. Results highlight twenty IQ dimensions which are important in context of BI system from a user perspective, which forming four categories: \"Content Quality\", \"Intrinsic and Accessibility Quality\", \"Aggregated Value\" and \"Contextual Quality\". Also, the results suggest that the characteristics of the users leverage their perceptions on IQ in context of BI. These findings guide future researches about IQ in context of BI and may also have practice contributions for companies that want to evaluate IQ from user perspective.
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Aguilar, Acosta Milton Alberto, and Vara Juan Emilio Asto. "Modelo de Inteligencia de Negocios en la empresa “Contact Center JMT”." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/655779.
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La Empresa JMT Contact Center es una empresa que se dedica al rubro de Telemarketing, Centro de Contacto y Business Process Outsourcing, con presencia en los mercados de Europa y Latinoamérica. Es una empresa en constante crecimiento y en la actualidad a pesar de estar en medio de una Pandemia ha tenido el reto de enfrentar una demanda de crecimiento en los puestos de atención.
En los últimos años, la empresa ha tenido que enfrentar ciertos retos financieros ligado a los costos planificados y a los costos operativos, de tal forma que su rentabilidad como negocio se ha visto impactada, sumando a ello nuevas regulaciones y el efecto de la pandemia a nivel global.
El objetivo principal de la presente tesis es plantear un modelo de inteligencia de negocios para JMT Contact Center con la finalidad de reducir los costos operativos de la organización al mejorar la calidad de información utilizada en los procesos de planificación de operaciones, el discado dirigido y la categorización de perfiles de usuarios; para lo cual se analiza el contexto, se plantean los objetivos y se alinea la estrategia de inteligencia de negocios con los procesos existentes.
La propuesta de este modelo de inteligencia de negocios se enfoca especialmente en el uso efectivo de las herramientas del Business Intelligence para lograr una optimización de recursos y costos en la operación de las campañas Outbound del Centro De Atención Telefónica, de tal forma que estas se conviertan en rentables y eviten perdidas a la organización.The JMT Contact Center Company is a company dedicated to the Telemarketing, Contact Center and Business Process Outsourcing business, with a presence in the markets of Europe and Latin America. It is a company in constant growth and today, despite being in the middle of a Pandemic, it has had the challenge of facing a demand for growth in service positions. In recent years, the company has had to face certain financial challenges related to planned costs and operating costs, in such a way that its profitability as a business has been impacted, adding new regulations and the effect of the pandemic at the global. The main objective of this thesis is to propose a business intelligence model for JMT Contact Center in order to reduce the operational costs of the organization by improving the quality of information used in the operations planning processes, directed dialing and categorization of user profiles; for which the context is analyzed, objectives are set and the business intelligence strategy is aligned with existing processes. The proposal of this business intelligence model focuses especially on the effective use of Business Intelligence tools to achieve an optimization of resources and costs in the operation of the Outbound campaigns of the Call Center, in such a way that they become profitable and avoid losses to the organization.
Trabajo de investigación
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McLucas, Alan Charles Civil Engineering Australian Defence Force Academy UNSW. "An investigation into the integration of qualitative and quantitative techniques for addressing systemic complexity in the context of organisational strategic decision-making." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Civil Engineering, 2001. http://handle.unsw.edu.au/1959.4/38744.
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System dynamics modelling has been used for around 40 years to address complex, systemic, dynamic problems, those often described as wicked. But, system dynamics modelling is not an exact science and arguments about the most suitable techniques to use in which circumstances, continues. The nature of these wicked problems is investigated through a series of case studies where poor situational awareness among stakeholders was identified. This was found to be an underlying cause for management failure, suggesting need for better ways of recognising and managing wicked problem situations. Human cognition is considered both as a limitation and enabler to decision-making in wicked problem environments. Naturalistic and deliberate decision-making are reviewed. The thesis identifies the need for integration of qualitative and quantitative techniques. Case study results and a review of the literature led to identification of a set of principles of method to be applied in an integrated framework, the aim being to develop an improved way of addressing wicked problems. These principles were applied to a series of cases in an action research setting. However, organisational and political barriers were encountered. This limited the exploitation and investigation of cases to varying degrees. In response to a need identified in the literature review and the case studies, a tool is designed to facilitate analysis of multi-factorial, non-linear causality. This unique tool and its use to assist in problem conceptualisation, and as an aid to testing alternate strategies, are demonstrated. Further investigation is needed in relation to the veracity of combining causal influences using this tool and system dynamics, broadly. System dynamics modelling was found to have utility needed to support analysis of wicked problems. However, failure in a particular modelling project occurred when it was found necessary to rely on human judgement in estimating values to be input into the models. This was found to be problematic and unacceptably risky for sponsors of the modelling effort. Finally, this work has also identified that further study is required into: the use of human judgement in decision-making and the validity of system dynamics models that rely on the quantification of human judgement.
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Hagos, Samuel. "Assessment of Business Process Reengineering Implementation and Result within Ethiopian Ministry of Health and Gambella Regional Health Bureau Contexts." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5312.
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For many years, the tight bureaucratic and task centered approaches of civil service institutions of Ethiopia led to fragmentation, overlap and duplications of efforts than being responsive, flexible and customer focus. To this end, Business Process Reengineering (BPR) has been considered as a government sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, become responsive, flexible and customer focus. BPR has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change. Despite the numerous advantages of BPR in terms of responsiveness, flexibility and customer focus, its implementation is perceived to be a difficult task and also many unsuccessful experiences have been reported in the literature. In fact, there are very few survey researches that attempt to highlight the kinds of activities that the organizations should pursue to ensure a reasonable transition to the new process; manage the human and technical issues surrounding implementation of the new process; and assess the results of its reengineering efforts. But these researchers saw the issues from private cooperative organizational perspectives and contexts. Besides, most of the discussions and findings were stretched up to showing that successful BPR implementations process are mainly associated with the organizations capability in managing changes. The researches paid no attention to other factors, like the issues of enabler, tools and techniques which can be utilized to build momentum. Hence, the present research investigated the factors associated with successful implementations of BPR projects in the contexts of public institutions. Based on a case study conducted in Ethiopian Ministry of Health and Gambella Regional Health Bureau; this research attempted to provide guidelines and best practices in public service providing institutions that will help them to achieve dramatic performance gains while implementing BPR projects. A cross sectional, qualitative and quantitative study was conducted taking 90 respondents and 20 interviewees as study subjects. Data were collected from June 1 to July 31 2010. A structured questionnaire was filled by 90 respondents where 43.3 % of them from Gambella Peoples’ National Regional State Health Bureau and 56.7% of them were from Ethiopian Federal Ministry of Health. The questionnaire was employed to collect data on change management and factors associated with the attainment of performance goals whereas in-depth interviews were utilized to substantiate the findings of questionnaire and investigate the use of information technology as enabler. The in-depth interviews included planners, core process owners and directors. Cross tabulation results imply that there is significant associations between attainment of performance goals and availability of written comprehensive plan for pilot test, refinement and implementation of change management plan, availability of communication strategy, placement of performance measures, motivation to take new roles and responsibilities, Use of information technology as enabler and pilot testing to evaluate new process. Hence, the findings of this research suggest that reengineering project implementation is complex, involving many factors. To succeed, it is essential that change be managed and that balanced attention be paid to all identified factors, including those that are more contextual (e.g., management support and technological competence), performance management, availability of comprehensive implementation plan, communication strategies, refinement and implementation of change management plan, use of pilot testing to evaluate new process, motivation to take new roles and responsibilities and usage information technology as enabler.+251911436197, Gambella, Ethiopia, P.o.box. 90
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Emili, Silvia. "Designing product-service systems applied to distributed renewable energy in low-income and developing contexts : a strategic design toolkit." Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/15594.
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Nowadays about 1.2 billion people in world lack modern access to electricity, with the majority of them living in rural areas in low-income and developing contexts. This research addresses the issue of energy access by investigating the design of sustainable business models, and in particular by exploring the combination of Product-Service Systems (PSS) with Distributed Renewable Energy systems (DRE). The combination of PSS and DRE represents a new design approach to explore promising business models for energy access and to deliver clean and affordable solutions in low-income contexts. The overall aim of this research is to explore the applications of PSS and DRE in low-income and developing contexts, thus defining characteristics of these models, their variables and critical factors. Additionally, this research aims at developing a support for companies, practitioners and other stakeholders for designing sustainable PSS applied to DRE, with a specific focus on the idea generation phase of new solutions. The first part of this PhD resulted in the development of a classification system for PSS applied to DRE, in the identification of 15 Archetypal Models and in the collection of critical factors to successfully implement these models. Then, these findings have been translated into three tools for designing PSSs applied to DRE: the Innovation Map, the Design Framework and Cards, the Energy System Map. These tools have been tested, refined and evaluated through a series of iterative applications in South Africa, Botswana, Kenya and the UK. Through the testing activities, which involved a wide range of companies, NGOs, practitioners and experts, the usefulness, usability and completeness of the tools were demonstrated. This research concludes with reflections on the design process for different scenarios of applications and by highlighting further research activities for the field of PSS applied to DRE in low-income and developing contexts.
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Modig, Tjärnström Julia. "Projektstyrningens dynamiska sida : En kvalitativ studie av hur styrsystem inom projekt förändras över tid." Thesis, Linköpings universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-151573.
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Bakgrund – Projekt är ett allt vanligare fenomen inom de flesta organisationer. Förekomsten av projekt har ökat under de senaste decennierna och de flesta organisationer bedriver idag någon form av projektbaserad verksamhet. Definitionen av ett projekt är att de ofta har ett specifikt syfte och begränsningar gällande tid och resurser. Projekts ökade popularitet märks även inom forskningen men det finns luckor rörande kunskap av hur styrsystem inom projekt förändras över projektets livcykel. Syfte - Syftet med studien är att bidra till ökad förståelse av på vilket sätt styrsystem inom projekt förändras över tid och hur det går att förklara med hjälp av projektens kontext. Metod – Studien är en kvalitativ flerfallstudie av projekt inom tre olika företag av varierande karaktär. Den generade datan bygger på semi-strukturerade intervjuer av projektledare på Region Östergötland, Saab och Scania. Studien utgår från en induktiv ansats. Slutsatser – Resultatet visar att styrning inom projekt i allra högsta grad är dynamisk och förändras under projektets livscykel. Resultatet visar även på att det finns liknande drag över hur styrsystem inom projekt förändras under ett projekts livscykel men att projektets miljö och syfte avgör hur styrningen utvecklas. Förändringarna av styrsystemet ser även olika ut beroende på om förändringen sker som svar på en oförutsedd händelse eller som en naturlig del av projektprocessen.Introduction: Projects are an increasingly common phenomenon in most organizations. The presence of projects has increased in recent decades, and most organizations currently carry out some form of project-based activities. The definition of a project is that they often have a specific purpose and limitations regarding time and resources. Projects' increased popularity is also felt in research, but there are gaps about knowledge of how management systems within projects change over the life cycle of the project. Purpose: The purpose of the study is to contribute to a better understanding of how management systems within projects change over time and how it can be explained by the context of the projects. Method: The study is a qualitative multi-case study of projects within three different companies of varying character. The genetic data is based on semi-structured interviews by project managers in Region Östergötland, Saab and Scania. The study is based on an inductive approach. Conclusion: The result shows that management control systems in projects is highly dynamic and changes during the life cycle of the project. The result also shows that there are similar features of how management control systems within projects change during the life cycle of a project, but that the project's environment and goal determine what direction the change takes. Changes to the control system also look different depending on whether the change occurs in response to an unforeseen event or as a natural part of the project process.
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West, Saga, and Phatchana Srinin. "Targeted content - a case study on increasing online user engagement." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-43346.
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The data generated from the user's activities and surfing online can have a significant impact when used to improve the content of web pages. The user has little time to scan the content of a web page and the motivation to save time is high. Recommendations and personalized content are becoming more and more common and both businesses and consumers seem to benefit from more targeted content. In order to know what recommendations to present to each individual, information about the user is needed and there are many tools to analyze the behaviours of the users online. In this study, we examined if relevant content on the front-page of Visma, a business software provider, can increase the interaction on the front-page and what metrics can be used to measure the interaction. Together with experts in the field we investigated the eAccounting software users’ preferences for targeted recommendations. By having a pop up survey for users of Visma, conducting an A/B test and using a heatmap for the eAccounting users we found out that a more customized front-page makes the user interact more with the page.