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Wan, Jiangping, Dan Wan, and Hui Zhang. "Case Study on Business Risk Management for Software Outsourcing Service Provider with ISM." Technology and Investment 01, no. 04 (2010): 257–66. http://dx.doi.org/10.4236/ti.2010.14033.
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Ikerionwu, Charles, David Edgar, and Edwin Gray. "The development of service provider’s BPO-IT framework." Business Process Management Journal 23, no. 5 (September 4, 2017): 897–917. http://dx.doi.org/10.1108/bpmj-10-2015-0146.
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Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of the developed framework indicates that it could reduce failures in BPO relationships through reduced turnaround time in processing client services, improved quality of service, reduced cost, improved client and provider’s competitiveness, and confidentiality of client operations. Outsourcing clients could lay the foundation for a successful relationship by adopting a selection process that could choose the right provider. Originality/value The paper reveals BPO-IT organisation’s operation towards in-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing destination like India could provide offshore outsourcing clients the information to move towards onshore outsourcing.
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Board, Editorial. "Deskera is a Truly Make in India ERP Software Product Company Developed and Managed by a Group of IITians." Global Journal of Enterprise Information System 9, no. 2 (June 28, 2017): 140. http://dx.doi.org/10.18311/gjeis/2017/16183.
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Deskera is a truly make in India ERP Software product company developed and managed by a group of IITians. It is one of the fastest growing ERP business software provider in Asia Pacific. Deskera was recognized as the #1 Integrated Business Applications as a Service (SaaS) provider in the South East Asian market by Frost & Sullivan. Deskera is developed in India at Pune based development Centre – where an expert team of developers and business analysts ensure that world class cloud software is developed, managed and deployed for the entire South East Asian market.
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Silaen, Kalpin Erlangga, and Mohammad Amin Soetomo. "Managing Risks of Managed Webhosting Outsourcing." ACMIT Proceedings 3, no. 1 (March 18, 2019): 56–66. http://dx.doi.org/10.33555/acmit.v3i1.27.
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Outsourcing managed webhosting to the provider can give benefits from cost savings point of view. With outsourcing webhosting, company can focus with their core business without worrying how to manage their webhosting, backup, hardware, software and licenses. Unfortunately, this also raised security issues and impact business. This paper provides another insight about risks in webhosting outsourcing and a model to manage those risks based on NIST SP800-30.
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Irfandhi, Kornelius. "The Development of Data Warehouse from Payment Point Services of IT Business Solution Provider." ComTech: Computer, Mathematics and Engineering Applications 8, no. 4 (December 31, 2017): 191. http://dx.doi.org/10.21512/comtech.v8i4.4032.
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The goals of the research is to develop a data warehouse loaded from operational database of payment point service in IT business solution provider. The development scope is data analysis using Online Analytical Processing (OLAP) tools for identifying the trends of transaction and agent registration, and create reports and dashboards. The data warehouse was developed with Kimball method as known as the nine-step design methodology. The data and requirement were collected by observation and interview with Chief Technology Officer (CTO). The data warehouse was analyzed by OLAP tool provided by Pentaho Business Analytics software with additional plugin Pivot4J. The obtained results are the trends of transactionand agent registration between 2014 and 2015. It can be concluded that developed data warehouse can be used as ananalysis tool to know the trends information.
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Goyal, Preeti, and Arun Sahay. "Offshore Outsourcing of Business Processes: Understanding IPR Implications." Metamorphosis: A Journal of Management Research 6, no. 2 (July 2007): 105–14. http://dx.doi.org/10.1177/0972622520070203.
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Business process outsourcing is a multi billion-dollar industry today. Intellectual property becomes important in such arrangements; as such projects may require resources and information to be shared between the client and the service provider. Underlying the availability and application of these resources such as personnel, hardware and software are intellectual property issues, more specifically patents, copyrights, trademarks and trade secrets. These intellectual properties have the potential of providing firms with sustained competitive advantage which, in turn, affect the firm performance of the business. Given the importance of IPR implications and the growing BPO industry, the paper attempts to develop a framework for understanding IPR implications for offshore outsourcing of business processes. The framework can be used by both the client and service provider for development and sharing of IPRs to their mutual advantage.
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Lee, In. "Pricing and Profit Management Models for SaaS Providers and IaaS Providers." Journal of Theoretical and Applied Electronic Commerce Research 16, no. 4 (February 20, 2021): 859–73. http://dx.doi.org/10.3390/jtaer16040049.
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Cloud computing has rapidly penetrated enterprise and user computing markets with three prominent service models: software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS). Cloud computing has also proven to be one of the most important environmentally sustainable technological innovations in the year of Industrial Revolution 4.0. While SaaS and IaaS are the two largest revenue generating services in the cloud service market, the pricing and profit generating mechanisms of the SaaS and IaaS providers have not yet been well understood. Unless the SaaS providers’ profit-maximizing decision is considered, any pricing decision by the IaaS providers is likely to be suboptimal. Hence, this paper proposes a Stackelberg game pricing decision model with the aim of maximizing the profit of the IaaS provider, given the best response of the SaaS provider. This paper develops an analytical closed-form solution to the pricing problem and presents sensitivity analyses to give valuable insights into the pricing dynamics and negotiation between the SaaS provider and IaaS provider. Finally, implications of these findings and future research directions are discussed.
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González-Benito, Óscar, Wander Trindade Venturini, and Javier González-Benito. "CRM Technology: Implementation Project and Consulting Services as Determinants of Success." International Journal of Information Technology & Decision Making 16, no. 02 (March 2017): 421–41. http://dx.doi.org/10.1142/s0219622017500067.
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The success of a customer relationship management (CRM) strategy depends on the adequate use of technology, including CRM software. This paper offers empirical evidence regarding critical success factors for CRM software adoption, namely, implementation project management and services provided by information technology consultants. Data analyses involving 208 business customers of an international CRM software provider show that (1) successful management of the implementation project is a fundamental prerequisite for the firm to take full advantage of CRM software; (2) perceptions of tangible offers, reliability, responsiveness, assurance, empathy, and training services provided by CRM consultants affect CRM success; and (3) the successful management of an implementation project mediates the effects of consulting service quality on successful CRM software adoption. These findings point to the relevance of service in the CRM software industry from the perspectives of both the professionals involved and the potential adopters of CRM software.
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Roobini, M. S., Selvasurya Sampathkumar, Shaik Khadar Basha, and Anitha Ponraj. "Serverless Computing Using Amazon Web Services." Journal of Computational and Theoretical Nanoscience 17, no. 8 (August 1, 2020): 3581–85. http://dx.doi.org/10.1166/jctn.2020.9235.
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In the last decade cloud computing transformed the way in which we build applications. The boom in cloud computing helped to develop new software design and architecture. Helping the developers to focus more on the business logic than the infrastructure. FaaS (function as a service) compute model it gave developers to concentrate only on the application code and rest of the factors will be taken care by the cloud provider. Here we present a serverless architecture of a web application built using AWS services and provide detail analysis of lambda function and micro service software design implemented using these AWS services.
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Bahl, Sanjay, and O. P. Wali. "Perceived significance of information security governance to predict the information security service quality in software service industry." Information Management & Computer Security 22, no. 1 (March 4, 2014): 2–23. http://dx.doi.org/10.1108/imcs-01-2013-0002.
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Purpose – Information security is a growing concern in society, across businesses and government. As the offshore IT services market continues to grow providing numerous benefits, there are also perceived risks with respect to the quality of information security delivered in the supply chain. This paper aims to examine, as a case, the perceptions of Indian software services provider (service provider) employees with respect to information security governance and its impact on information security service quality that is delivered to customers. Design/methodology/approach – The paper provides a framework built upon the existing dimensions and instruments for total quality management and service quality, suitably modified to reflect the context of information security. SmartPLS, a structural equation modelling technique, has been used to analyse field survey data collected from across various Indian cities and companies. Findings – Significant finding is that information security governance in an IT outsourcing company providing software services has a highly significant impact on the information security service quality, which can be predicted. The paper also establishes that there is a positive relationship collectively between elements of information security governance and information security service quality. Research limitations/implications – Since data used in this study were taken solely from the responses of employees of outsourced service companies in India, it does not show if this translates into service improvements as perceived by the customer. Practical implications – Information security governance should be made an integral part of corporate governance and is an effective strategic technique, if software outsourcing business enterprises want to achieve a competitive edge, provide client satisfaction and create trust. Originality/value – The paper presents empirical data validation of the connection between information security governance and quality of service.
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Murad, Salah Eddin, and Salah Dowaji. "Service value optimization of cloud hosted systems using particle swarm technique." Journal of Enterprise Information Management 29, no. 4 (July 11, 2016): 612–26. http://dx.doi.org/10.1108/jeim-02-2015-0018.
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Purpose – Cloud Computing has become a more promising technology with potential opportunities, through reducing the high cost of running the traditional business applications and by leading to new business models. Nonetheless, this technology is fraught with many challenges. From a Software as a Service (SaaS) provider perspective, deployment choices are one of the major perplexing issues in determining the degree to which the application owners’ objectives are met while considering their customers’ targets. The purpose of this paper is to present a new model that allows the service owner to optimize the resources selection based on defined metrics when responding to many customers’ with various priorities. Design/methodology/approach – More than 65 academic papers have been collected, a short list of the most related 35 papers have been reviewed, in addition to assessing the functionality of major cloud systems. A potential set of techniques has been investigated to determine the most appropriate ones. Moreover, a new model has been built and a study of different simulation platforms has been conducted. Findings – The findings demonstrate that serving many SaaS customer requests, with different agreements and expected outcomes, would have mutual influence that impact the overall provider objectives. Furthermore, this paper investigates how tagging those customers with various priorities, with reflection of their importance to the provider, permits controlling and aligning the selection of computing resources as per the current objectives and defined priorities. Research limitations/implications – This study provides researchers with a useful literature, which can assist them in relevant subject. Additionally, it uses a value-based approach and particle swarm technique to model and solve the optimization of the computing resource selection, considering different business objectives for both stakeholders, providers and customers. This study derives priority of a number of factors, by which service providers can make strong and adaptive decisions. Practical implications – The paper includes implications on how the SaaS service provider can make decisions to select the needed virtual machines type driven by his own preferences. Originality/value – This paper rests on the usage of Particle Swarm Optimization technique to optimize the business value of the service provider, as well as the usage of value-based approach. This will help model that value in order to combine the total profit of the provider and the customer satisfaction, based on the agreed budget and processing time requested by the customer. Another additional approach has been charted by using the customer severity factor that allows the provider to reflect the customer importance while making the placement decision.
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Eggert, Andreas, Wolfgang Ulaga, and Anna Gehring. "Managing Customer Success in Business Markets: Conceptual Foundation and Practical Application." Journal of Service Management Research 4, no. 2-3 (2020): 121–32. http://dx.doi.org/10.15358/2511-8676-2020-2-3-121.
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Customer success management is gaining momentum in business markets. From an initial focus on selected industries, such as software-as-a-service, interest in customer success is spreading among business-to-business marketing practitioners. To date, academia has largely neglected this concept and its organizational implementation. Based on extant managerial literature and research on value in use in business markets, we distinguish between customer success as a customer-perceived construct, customer success management as a joint customer-supplier management process, and the emerging job position of customer success managers in supplier organizations. Based on the case of a provider of IoT devices, software and services in decision agriculture, we illustrate how customer success management is practiced in a business marketing context and refine our understanding of customer success management and its constituents. Finally, we suggest promising avenues for future research in this managerially important, under-researched and rapidly growing domain.
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Eikaas, Tor Ivar, Christian Schmid, Bjarne A. Foss, and Denis Gillet. "A Global Remote Laboratory Experimentation Network and the Experiment Service Provider Business Model and Plans." Modeling, Identification and Control: A Norwegian Research Bulletin 24, no. 3 (2003): 159–68. http://dx.doi.org/10.4173/mic.2003.3.2.
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Müller, Julian Marius. "Business model innovation in small- and medium-sized enterprises." Journal of Manufacturing Technology Management 30, no. 8 (December 9, 2019): 1127–42. http://dx.doi.org/10.1108/jmtm-01-2018-0008.
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Purpose Industry 4.0 is expected to significantly transform industrial value creation. However, research on business models affected through Industry 4.0, and on small- and medium-sized enterprises (SMEs), remains scarce. In response, the purpose of this paper is to address both aspects, further elaborating on the role that SMEs can take toward Industry 4.0 as provider or user. Design/methodology/approach The paper used an exploratory research design based on 43 in-depth expert interviews within the three most important German industry sectors, mechanical and plant engineering, electrical engineering and automotive suppliers. Interviews were conducted with leading personnel of the respective enterprises, including 22 CEOs. They assign business model implications through Industry 4.0, referring to the Business Model Canvas, while the paper delineates between Industry 4.0 providers and users. Findings The paper finds that key resources and value proposition are among the most affected elements of the business model, whereas channels are the least affected. Furthermore, distinct characteristics between Industry 4.0 providers and users can be delineated. In general, Industry 4.0 providers’ business models are significantly more affected than users, except for key partners and customer relationships. Research limitations/implications Industry 4.0 remains at its early stages of implementation. As a result, many interviewees’ answers remain at a rather general level. Practical implications Strategies for the further alignment of the business models are provided for Industry 4.0 providers and users. Originality/value The paper is among the few that investigate Industry 4.0 in the context of SMEs and business models.
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Walters, Melissa, and Carol J. Normand. "The Posh Hairdo Salon Case." Journal of Information Systems 17, no. 2 (September 1, 2003): 115–32. http://dx.doi.org/10.2308/jis.2003.17.2.115.
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The Posh Hairdo Salon (PHS) case is a practical research exercise for use in an upper-level undergraduate accounting information systems (AIS) course. In this case, students critically evaluate the appropriateness of popular accounting software applications and application service provider (ASP) solutions for a rapidly growing small business. To complete the case requirements, students must possess a basic understanding of business processes, transaction cycles, and accounting reporting systems. Students must also use the Internet to research and familiarize themselves with the functionality and features of the accounting software options, study readings from the professional literature, construct a written system requirements analysis and a comparative software options evaluation, and justify a final recommendation. Teaching Notes and case extensions appear in the latter sections of the paper; one possible grading key and an alternative case scenario appear as appendices.
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Shuying, Wang, Cao Shuai, and Yufang Sun. "Collaborative Response Model on Business Event of Multi-Core Enterprise Cluster for SaaS Platform." International Journal of Advanced Pervasive and Ubiquitous Computing 5, no. 4 (October 2013): 1–15. http://dx.doi.org/10.4018/ijapuc.2013100101.
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To achieve the needs of business collaboration between business-related multi-core enterprise clusters based on Software as a Service (SaaS) platform, a multi-core management mechanism based on single-core collaboration relationship and business-related multi-core collaboration relationships were erected for the modern industrial system. On base of implicit authority of business functions, a collaborative response model on business event of multi-core enterprise cluster for SaaS platform was established, and an event-based business collaboration process and its algorithms for multi-core enterprise cluster were presented. The model and algorithms had been used in quality problems of auto warranty which needs multi-agent collaborative diagnosis. Business-related agents include after-sales provider, OEM, the assembly parts supplier and the culprit supplier could collaborative diagnosis on base of the SaaS platform.
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Pereira, Veridiana Rotondaro, Melanie E. Kreye, and Marly Monteiro de Carvalho. "Customer-pulled and provider-pushed pathways for product-service system." Journal of Manufacturing Technology Management 30, no. 4 (June 3, 2019): 729–47. http://dx.doi.org/10.1108/jmtm-07-2018-0209.
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Purpose The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.
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Amukti, Ageng A. "Strategic Considerations of SaaS Implementation for Retail Banking System." ACMIT Proceedings 3, no. 1 (March 18, 2019): 85–93. http://dx.doi.org/10.33555/acmit.v3i1.30.
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Globalization era has provide us with such benefits with all the technology and business innovations, but with the high pace of competition, the ability to adapt and evolve is increasingly important and demand of creating product with the latest technology became more common, this creates a problem for system provider that offer large Enterprise software as their system, as it is inherently complex and hard to maintain. To deal with this complexity, one of the emerging concept as a solution for this is by converting the enterprise system into SaaS or “software as a service” model, as it enable financial system providers to segregate their banking package into several modules or services with high elasticity and scalability, thus makes it easier to manage. But before adopting the SaaS technology, organizations need to know what kind of changes that need to be expected, as implementing retail banking system with SaaS model can be regarded as a different business model than the traditional in-house retail system, depending of the degree of model adoption, the changes emerged may be significant and if the organization is not ready then it will do more damage than benefits. This paper is trying to provide organization a strategic view for consideration before they can adopt SaaS model for their retail banking applications and highlighting some strategic considerations of SaaS model over traditional in-house applications.
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Miriyala, Trinathbasu, and JKR Sastry. "Securing SAAS service under cloud computing based multi-tenancy systems." Indonesian Journal of Electrical Engineering and Computer Science 13, no. 1 (January 1, 2019): 65. http://dx.doi.org/10.11591/ijeecs.v13.i1.pp65-71.
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<p><span lang="EN-US">Cloud computing technologies are being used by many who need computing resources such as software, platform and infrastructure as per their business requirements in terms of provisioning and pay for the usage as per actual consumption of the services based on the SLA signed by the user and cloud service provider. Software running on a physical machine is being provided as services to the end users. For the reasons of cost economies access to software that uses a database is being provided to multiple users. The access to the software is provided either directly or through a virtual machine. The software being provided as service uses the same database for many of the users who have requisitioned for the same. As a result, there could be encroachments by the users into the data of others. There is a need to secure the data belonging to several users while all of them access the data using the same application. In this paper an efficient method is presented for securing the data processed by software which is offered as a service to multiple users either directly or through virtual machines. </span></p>
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DALE, ROBERT. "Text analytics APIs, Part 1: The bigger players." Natural Language Engineering 24, no. 2 (February 14, 2018): 317–24. http://dx.doi.org/10.1017/s1351324918000013.
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AbstractIf you’re in the market for an off-the-shelf text analytics API, you have a lot of options. You can choose to go with a major player in the software world, for whom each AI-related service is just another entry in their vast catalogues of tools, or you can go for a smaller provider that focusses on text analytics as their core business. In this first of two related posts, we look at what the most prominent software giants have to offer today.
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Çağlar Kalkan, Macide Berna, and Kenan Aydın. "The role of 4PL provider as a mediation and supply chain agility." Modern Supply Chain Research and Applications 2, no. 2 (March 11, 2020): 99–111. http://dx.doi.org/10.1108/mscra-09-2019-0019.
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PurposeThe aim of this study is to examine the role and capabilities of fourth party logistics (4PL) in the supply chain agility and firm performance. In addition to this, the relationship between supply chain agility and firm performance is also examined. This study aims to fulfill the gap in the literature about the studies on the relationship between 4PL capability dimensions, supply chain agility and business performance.Design/methodology/approachThe study uses survey data from 58 senior executives and managers in the logistics and supply chain functions from 4PL service providers' customer firms in Turkey. The results are structural equation modeling using SmartPLS software. Snowball sampling method was used to collect survey data.FindingsThis study shows that integrator and supply chain infomediary are appropriate practices for mediating the impact of agile supply chain strategies, on firm performance. For supply chain practitioners, results indicate that firms benefit greatly if they consider the outsourcing, such as a 4PL partnership, in conjunction with their supply chain strategy.Research limitations/implicationsTime, cost and the presence of businesses located in different cities across Turkey in the sample of study and the existence of the tendency of enterprises not to participate in the research can be stated as the limitations of this study.Originality/valueIn the literature, studies on 4PL have been conducted in different fields which can be categorized as follows: 4PL solution development, reasons that facilitate and prevent the design and implementation of 4PL, scope of 4PL service delivery and profit and risk sharing from the structure of 4PL networks. Briefly, the studies focus on conceptualizing and differentiating of 4PL from 3PL before reaching a common definition. Motivation of this study is to fulfill the gap of literature about supply chain agility, firm performance relationship and mediation role of 4PL skill dimensions.
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Schmidt, Pamela J., Jason T. Wood, and Severin V. Grabski. "Business in the Cloud: Research Questions on Governance, Audit, and Assurance." Journal of Information Systems 30, no. 3 (June 1, 2016): 173–89. http://dx.doi.org/10.2308/isys-51494.
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ABSTRACTCloud computing services are finding rapid adoption as organizations seek cost reduction, technical expertise, flexibility, and adaptable mechanisms to attain advantages in fast-moving business environments. The related considerations of governance, audit, and assurance of cloud computing services might be inadvertently overlooked in a rush to adopt these cloud services. This paper focuses on cloud computing governance and audit issues by presenting research questions informed by both practice and research. A cloud computing ecosystem is presented and an IT Governance framework (Wilkin and Chenhall 2010) is referenced as a means to structure research questions. Key issues of risk, security, monitoring, control, and compliance should be considered early in the cloud services decision process. The tight coupling of intercompany operations between the cloud client and cloud provider(s) forms an interdependent, operationally coupled ecosystem. Planned governance is needed to achieve a well-governed, functional, and secure cloud computing environment. The audit role is complicated when the organization's financial data and/or critical applications are hosted externally with a cloud service provider that may use other cloud service providers.
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Chaparro, Teresa Sanchez, Alfonso Duran Heras, and Víctor Gomez Frias. "Business Process Modelling as a synchronisation tool: improving client-provider communication in a context of service outsourcing." International Journal of Information Technology and Management 8, no. 4 (2009): 412. http://dx.doi.org/10.1504/ijitm.2009.024803.
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Koong, Kai S., Lai C. Liu, and De Lease Williams. "An identification of Internet Job Board attributes." Human Systems Management 21, no. 2 (April 4, 2002): 129–35. http://dx.doi.org/10.3233/hsm-2002-21204.
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An increasing number of job seekers and corporate recruiters are using Internet Job Boards to look for job opportunities or to communicate job openings to prospective candidates around the globe. However, there are hundreds of Internet Job Boards in the e-recruiting sector. Each Internet Job Board provider has common as well as unique resources and attributes. This research examines the resources or attributes that are provided to job seekers and corporate recruiters by Internet Job Boards. Specifically, the objective of this study is to identify and classify the resources or attributes contained in the top five revenue generating Internet Job Boards in the world. New graduates looking for jobs, persons interested in advancement opportunities, faculty advisors, and career counselors will find this study useful. Human resource managers, corporate recruiters, software engineers, systems designers, scholars interested in online research, and Job Board Providers will find the reported outcomes interesting.
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CURRIE, WENDY L., and PHILIP SELTSIKAS. "DELIVERING BUSINESS CRITICAL INFORMATION SYSTEMS THOUGH APPLICATION SERVICE PROVIDERS: THE NEED FOR A MARKET SEGMENTATION STRATEGY." International Journal of Innovation Management 05, no. 03 (September 2001): 323–49. http://dx.doi.org/10.1142/s1363919601000403.
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This paper draws from the findings of a large-scale empirical research program on the global application service provider (ASP) industry funded by research grants from the European Commission (EC) and the Engineering and Physical Sciences Research Council (EPSRC). A conceptual framework consisting of a taxonomy of ASPs is used to demonstrate the different market segmentation strategies adopted by ASPs for competing in this fledgling and turbulent industry. Drawing from empirical research carried out in the US and Europe, the paper evaluates ASP strategies for deploying, hosting, managing and enabling software applications on behalf of their customers. The ASP business model is advocated as an attractive value proposition for SMEs, dot.com companies and other start-up firms seeking hyper-growth. Yet the evidence so far suggests a slow start to the ASP market as few reference sites demonstrating best practice exist. ASPs will therefore need to re-evaluate their strategies if they are to convince potential customers of the benefits of application outsourcing. Against this background, the paper evaluates the benefits and risks of the ASP model.
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Barqawi, Neda, Kamran Syed, and Lars Mathiassen. "Applying service-dominant logic to recurrent release of software: an action research study." Journal of Business & Industrial Marketing 31, no. 7 (August 1, 2016): 928–40. http://dx.doi.org/10.1108/jbim-02-2015-0030.
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Purpose Fierce competition drives software vendors to rely on Software-as-a-Service (SaaS) strategies and to continuously match new releases with customers’ needs and competitors’ moves. Such recurrent release practices pose specific challenges for software vendors which shape how they service customers. To address these challenges, this paper aims to apply service science to innovate strategies for SaaS release management. Design/methodology/approach Based on action research methodology, the authors collaborated closely with Software Inc., an alias for a large multinational software provider, to apply service-dominant logic systematically, to analyze and improve its SaaS release management process and to support ongoing value co-creation with its customers. Findings The authors provide a detailed account of how Software Inc. improved its SaaS release management practices; they extend current understanding of service innovation dynamics in SaaS environments and offer a model of value co-creation in SaaS release management grounded in the findings from Software Inc. Research limitations/implications The research draws on a single case study with particular characteristics. Still, it allows for analytical generalizations with both theoretical and practical implications for how SaaS managers can improve recurrent release practices based on foundational service-dominant logic principles. Practical implications The authors suggest that SaaS managers concentrate on knowledge-sharing with customers, ensure continuous communication among teams supporting the service, re-organize release management to enhance the value co-creation process, use technology to improve customer service experiences and use service mapping to improve release management and service quality. Originality/value The authors bridge service-dominant logic principles and SaaS knowledge by demonstrating how service-dominant logic can be used to improve SaaS release practices and by offering conceptual and practical knowledge about value co-creation between customers and suppliers in SaaS contexts.
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Weslander, Erin, Brandon Shovlin, and Michael D. Green. "163. Automation of an Inpatient Provider Specific Antimicrobial Use Report." Open Forum Infectious Diseases 7, Supplement_1 (October 1, 2020): S90. http://dx.doi.org/10.1093/ofid/ofaa439.208.
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Abstract Background The use of individual prescriber report cards has shown to be an effective strategy in optimizing antimicrobial use in the pediatric outpatient setting. This is more difficult in an inpatient setting with prescribing often being done by a resident, but the decisions regarding antimicrobials are often made by the attending physician. This concept was tackled at a tertiary children’s hospital but was a manual and time-consuming process. The purpose of this review is to compare provider specific antimicrobial use between a manual chart review and an automated report. Methods An automatic report was developed that calculates antimicrobial days of therapy per 1000 patient days for each Pediatric Intensive Care Unit (PICU) attending provider. The software used was Business Objects that interfaces with the Electronic Medical Record. The provider is attached to daily antimicrobial use based on the attending to write a note that day. The provider was attached to patient days based on the number of days per patient they wrote notes. Results One week including 96 patients was chart reviewed and compared to the automated report prospectively. The automatic report days of therapy and patient days per PICU provider were within 10% of the chart review. Two months of the previous manual chart review was compared to the same two months with the automated report, which was also within 10%. Average quarterly hospital PICU antimicrobial days of therapy per 1000 patient days during the calendar year of 2019 in the Pediatric Health Information System (PHIS) were compared quarterly to the automated report, which was also within 10%. Conclusion An automated report that connects the attending to antimicrobial orders by attaching it to the note writer was found to be comparable to manual chart review as well as an average of use for the PICU compared to the national database PHIS. This automation can help decrease workload and optimize efforts for specific interventions and education that can be distributed with the PICU attending antimicrobial use report. Disclosures All Authors: No reported disclosures
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Vega, Diego, and Christine Roussat. "Toward a conceptualization of humanitarian service providers." International Journal of Logistics Management 30, no. 4 (November 11, 2019): 929–57. http://dx.doi.org/10.1108/ijlm-04-2018-0091.
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Purpose Service development and outsourcing are growing trends in humanitarian logistics (HL). Humanitarian organizations (HOs) have developed specialized units to perform logistics activities on behalf of other aid organizations, as a commercial logistics service provider (LSP) would do. The purpose of this paper is to explore the characteristics of HOs acting as LSPs and the differences with their commercial counterparts. Design/methodology/approach This research uses a two-level content analysis of 149 annual reports from 50 local and international HOs, performed with the help of qualitative data analysis software. First, a manifest content analysis identified the number of occurrences of logistics-related words and later, a latent content analysis studies the use in context of such words to characterize the nature of HOs as LSPs. Findings Evidence shows that some international HOs – in some cases through specialized logistics units – perform the same activities as commercial LSPs, providing similar services. However, due to the characteristics of the humanitarian context, HOs acting as LSPs can offer a wider range of value-added and dedicated services to clients (other HOs) than commercial LSPs. Research limitations/implications Exploring the activities performed by HOs on behalf of other aid organizations and characterizing them as service providers constitutes a first attempt to grasp the unique features of these particular humanitarian LSPs. The results open the discussion about the services HOs offer, thus contributing to theory development in HL. Practical implications The identification of HOs acting as LSPs introduces a new actor to the humanitarian network, which the authors refer to as humanitarian service provider (HSP). This supposes two main managerial implications. First, the results support the idea of seeing servitization as a competitive difference, having a substantial impact on the way HOs build their strategies and achieve competitive advantage. Second, HSPs can push their commercial equivalents to identify new activities or services to offer and maintain their competitive advantage with regard to the newcomers. Originality/value This paper furthers the discussion on the concept of HSPs and demonstrates its uniqueness, thus contributing to the ever-growing body of knowledge of HL research.
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Abbott, M. B., and Z. Vojinovic. "Applications of numerical modelling in hydroinformatics." Journal of Hydroinformatics 11, no. 3-4 (July 1, 2009): 308–19. http://dx.doi.org/10.2166/hydro.2009.051.
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After a brief review of the mutation from modern to postmodern conditions of society, that is, from societies of knowers to societies of consumers of knowledge, the position of the knowledge provider in hydroinformatics is introduced. The provider's changing role in a society with an ever-increasing emphasis on communication is introduced. The sociotechnical forces that have driven numerical modelling, first from second to third generation, then to the fourth generation, and now into a fifth generation, are explicated. These forces are exemplified by an increasingly active stakeholder participation in projects, joint policy formulation and on-line management. The applications to the increasingly problematic developments in the so-called ‘Third World’ are then considered. The overall consequences for the future of numerical modelling practice are then explored. The role of open-source software developments interacting with proprietorial software, together with the development and introduction of service-oriented architectures are explained. The concept of the knowledge supply chain is then advanced to introduce the concept of the extended halo of the global knowledge provider. This paper concludes with an analysis of appropriate and less appropriate business models.
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Ponce, Lizette Huezo, Moisés Carbajal Marrón, Alberto Malpica Romero, and Jorge Velarde Chapa. "Selling? That is easy." Emerald Emerging Markets Case Studies 3, no. 5 (November 18, 2013): 1–6. http://dx.doi.org/10.1108/eemcs-10-2013-0195.
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Subject area Thematic area and related topics. The general thematic area involves the organizational culture of micro-businesses and also addresses the following related topics: entrepreneurship; formation of work teams; organizational development; and strategic planning. Courses where this case study may be applicable: enterprise pre-planning; development of entrepreneurs; and technological entrepreneurs. Study level/applicability MBA Case overview It puts forward the scenario of a young entrepreneur following a course of study in systems engineering (Nacho), who identified a business opportunity in the area of customized software development. In order to exploit this opportunity, Nacho formed a partnership with a group of colleagues who were engaged on the same course of study; unfortunately however, it soon became apparent that the lack of administrative experience of the members of the partnership would present difficulties. To summarize, the case seeks to illustrate the importance of the evaluation of critical factors in the formation of work teams, using the formation of the OpenGate enterprise as a vehicle. In addition, it seeks to illustrate the administrative challenges facing such enterprises where the founders do not have a formal business background. Expected learning outcomes To stimulate reflection on the part of students about the importance of considering the strengths and weaknesses of business partners instrumental in new enterprise start-up. To identify critical factors related to the success of an entrepreneurial team. To identify organizational challenges for start-up businesses. Specific teaching objectives: identification of the following entrepreneurial characteristics: professional characteristics; experience; tolerance of ambiguity; sensitivity to business opportunities; and personal values. Identification of the following elements in the new business start-up team: organizational structure; culture; strategy; client relationships; and provider relationships. To propose organizational alternatives for the business based on an analysis of the aforementioned elements (definition of position profiles). To identify critical points in the management of the business (leadership, culture, organization, etc.). Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email: support@emeraldinsight.com to request teaching notes.
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Akatsu, Shinji, Ayako Masuda, Tsuyoshi Shida, and Kazuhiko Tsuda. "A study of quality prediction for large-scale open source software projects." Artificial Intelligence Research 10, no. 1 (April 20, 2021): 34. http://dx.doi.org/10.5430/air.v10n1p34.
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Open source software (OSS) has seen remarkable progress in recent years. Moreover, OSS usage in corporate information systems has been increasing steadily; consequently, the overall impact of OSS on the society is increasing as well. While product quality of enterprise software is assured by the provider, the deliverables of an OSS are developed by the OSS developer community; therefore, their quality is not guaranteed. Thus, the objective of this study is to build an artificial-intelligence-based quality prediction model that corporate businesses could use for decision-making to determine whether a desired OSS should be adopted. We define the quality of an OSS as “the resolution rate of issues processed by OSS developers as well as the promptness and continuity of doing so.” We selected 44 large-scale OSS projects from GitHub for our quality analysis. First, we investigated the monthly changes in the status of issue creation and resolution for each project. It was found that there are three different patterns in the increase of issue creation, and three patterns in the relationship between the increase in issue creation and that of resolution. It was confirmed that there are multiple cases of each pattern that affect the final resolution rate. Next, we investigated the correlation between the final resolution rate and that for a relevant number of months after issue creation. We deduced that the correlation coefficient even between the resolution rate in the first month and the final rate exceeded 0.5. Based on these analysis results, we conclude that the issue resolution rate in the first month once an issue is created is applicable as knowledge for knowledge-based AI systems that can be used to assist in decision-making regarding OSS adoption in business projects.
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Chouiekh, Alae, and El Hassane Ibn El Haj. "Deep Convolutional Neural Networks for Customer Churn Prediction Analysis." International Journal of Cognitive Informatics and Natural Intelligence 14, no. 1 (January 2020): 1–16. http://dx.doi.org/10.4018/ijcini.2020010101.
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Several machine learning models have been proposed to address customer churn problems. In this work, the authors used a novel method by applying deep convolutional neural networks on a labeled dataset of 18,000 prepaid subscribers to classify/identify customer churn. The learning technique was based on call detail records (CDR) describing customers activity during two-month traffic from a real telecommunication provider. The authors use this method to identify new business use case by considering each subscriber as a single input image describing the churning state. Different experiments were performed to evaluate the performance of the method. The authors found that deep convolutional neural networks (DCNN) outperformed other traditional machine learning algorithms (support vector machines, random forest, and gradient boosting classifier) with F1 score of 91%. Thus, the use of this approach can reduce the cost related to customer loss and fits better the churn prediction business use case.
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Rodriguez, Rocio, and Göran Svensson. "Time orientation in complex B2B service relationships." Marketing Intelligence & Planning 37, no. 4 (June 3, 2019): 451–64. http://dx.doi.org/10.1108/mip-08-2018-0330.
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Purpose The purpose of this paper is twofold. First, to examine, on the basis of a teleological time orientation, the differences and similarities between actions that take place before and after the sales and purchases of advanced service solutions; and second, to stress that an active consideration of time facilitates the development of satisfactory service solutions to the service provider (SP) and service receiver (SR) (both) and maintenance of the long-term and complex business-to-business (B2B) service relationships in contrast to a passive consideration of time. Design/methodology/approach The authors have applied a multi-method design based on: in-depth interviews with key informants at software providers and their customers; analysis of textual documents and structured observations of customer-software provider actions; and follow-up interviews. This study is based on four phases in an industry to examine different views to enable data triangulation. Findings Complex B2B service relationships are affected by time in an active way, namely, time in the present is linked to customer expectations and their perceptions through two points: the experience (from past) of the SP and the SR and the service solution, previsualized (from future) before the service is implemented. Each interaction between the seller and the buyer progressively changes the mindset of both from the initial position of each (active consideration of time). Research limitations/implications The paper highlights the importance of an active treatment of time and cross-functional SP teams, since the individual salesperson may not possess the knowledge or resources to successfully deal with SR demands in complex B2B service relationships. Practical implications SPs should train, support, supervise and evaluate the whole team so that it interacts properly and performs appropriate and timely actions toward a successful outcome with their SRs. Originality/value The paper contributes to enhance the understanding of time-oriented sales and purchases in complex B2B service relationships based on advanced service solutions, all of which have rarely been addressed in either previous studies or in theory.
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Seshadri, D. V. R. "Bucking the Trend: A Look at Zyme Solutions' Non-linear Business Model for IT Services from India." Asian Case Research Journal 15, no. 01 (June 2011): 37–62. http://dx.doi.org/10.1142/s0218927511001460.
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The case describes XGen Technologies (name disguised), an India-based IT Enabled Services (ITES) company having to grapple with the issues of linear growth. The company's headcount had touched a whopping 40,000 and managing such a large setup was becoming a severe challenge, putting immense pressure on Partha Sen, the CEO, to adopt an innovative business model to sustain historical growth rates of revenue and profitability. This situation was similar to what most Indian ITES companies faced: they had been clocking impressive growth, yet there were concerns about the future. The case then describes some of the strategies that software companies have been adopting in order to achieve greater non-linearity in their business. In particular, the case concentrates on Zyme Solutions, Inc., a fully outsourced hosted data service provider to the high-tech vertical market, which has built as a non-linear business from the ground up, without the legacy of the linear business models to contend with. Students are put in the place of Partha Sen, having to decide on an approach that established companies like XGen could adopt to transit to a non-linear model.
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Riemann, Ute. "Benefits and Challenges for Business Process Management in the Cloud." International Journal of Organizational and Collective Intelligence 5, no. 2 (April 2015): 80–104. http://dx.doi.org/10.4018/ijoci.2015040104.
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Business processes are not only variable they are as well dynamic. A key benefit of Business Process Management (BPM) is the ability to adjust business processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start, the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape allowing the flexible provision and usage-based invoicing of resources, services, and applications via a network or the internet. The generic term “X-as-a-Service” summarize the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, and Microsoft delivered an application platform with managed cloud infrastructure services however, more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. For the classification as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, hosting should be off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud, what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential there are remaining questions: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as a safeguarding with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.
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Rahmani, Hani Fitria, and Erna Himawati. "Combining SDLC Method And ITIL Framework by Involving Auditors." Jurnal AKSI (Akuntansi dan Sistem Informasi) 5, no. 1 (May 7, 2020): 6–12. http://dx.doi.org/10.32486/aksi.v5i1.431.
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The framework that provides best practice in IT service management is called IT Infrastructure Library (ITIL). The IT service management leads to the management of a service, this service is generated through the system development process. Each system has a different scale, characteristics, requirements, types, and properties but has the same stage in its development, that is by implementing the System Development Life Cycle (SDLC)Software developers on IT projects must implement SDLC by selecting a particular model process. But many IT development teams do not pay attention to software management frameworks or standards so that they will experience difficulties in planning, reporting work results, monitoring, controlling, etc., especially when all personnel in the team don’t have sufficient experience. It would be better if every software house company and IT Consultant applies the general framework and standardization so that the software development process will be more directed and produced high quality services.In conducting the SDLC process, an accountant is needed, in this case the auditor who has a role as an information provider in describing business processes in a company activity, the auditor also plays a role as controller that ensuring the system is in accordance with accounting regulations, and accountants also act as checker of the system so that the auditors must involved in the initial design of a system. The application of ITIL in the SDLC process will have an impact on the ease of the auditor in carrying out the duties.
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Zieba, Malgorzata, and Paweł Kończyński. "Factors of successful client co-production in knowledge-intensive business services." Kybernetes 49, no. 1 (October 3, 2019): 141–64. http://dx.doi.org/10.1108/k-04-2019-0297.
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Purpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth analysis of literature devoted to client co-production in KIBS firms and on the results of case studies analysis. The authors explore theoretically and empirically the perception of factors behind a successful client co-production process of a KIBS company from the point of view of both customers and service provider. The examination resulted in the clarification of what a successful client-KIBS firm cooperation should look like and what kind of actions KIBS firms should undertake to provide it. Findings As the analysis shows, to perceive client-KIBS firm cooperation as successful, customers desire on hand immediate effects that would justify and compensate their time and money investments (e.g. new clients or brand recognition) and on the other hand, some of them desire positive changes in longer-term, which tangible form is associated with the newly obtained knowledge and more importantly, freshly developed and written strategy. Among the factors that influence the co-production process one can list teamwork, trust, communication and knowledge flows. Research limitations/implications Research results are limited to one KIBS company operating in Poland and its five customers. As such, they are not conclusive for the whole KIBS sector. The findings of both literature review and case study analysis indicate that there are several outcomes that are expected from the point of view of a KIBS customer when selecting the service of a KIBS company. The paper examines important aspect of service co-production and provides practical guidelines how cooperation between KIBS firms and their customers should look like. Practical implications The paper examines the relationship between a client and a KIBS company and explores the factors influencing the successful outcome of this relation. The paper provides guidelines on how this type of relation should be handled by managers or owners of KIBS firms. Originality/value The paper contributes to the literature on KIBS firms, especially in the scarce area of practical mechanics of their cooperation with customers. The paper also suggests further research possibilities in this area.
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Purwati, Nani, and Novi Anggreani. "Perancangan Sistem Informasi Penerimaan Jasa Servis Pada CV. Java Multimedia Yogyakarta." Indonesian Journal on Software Engineering (IJSE) 6, no. 1 (June 8, 2020): 33–43. http://dx.doi.org/10.31294/ijse.v6i1.8042.
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Abstract: CV. Java Multimedia is one of the laptop service provider companies which is certainly always trying to provide maximum service in order to increase customer loyalty. Based on interviews with company managers CV. Java Multimedia Yogyakarta, there are several problems in business processes, namely the absence of a service number that makes it difficult for customers and also employees, causing the exchange of goods in the process of taking. To support companies in carrying out business processes optimally to customers, the authors make "Design of Service Information Acceptance Information Systems at CV. Java Multimedia Yogyakarta ". Research methods used in data collection are the observation method, the interview method and the literature study method. This design uses software development techniques namely the Rapid Application Development (RAD) method which includes business modeling, data modeling, process modeling, application generation and testing. The author tests the website using Black Box Testing so that the system runs in accordance with the desired environment.Keywords: Rapid Aplication Development,RAD, black box testingAbstrak: CV. Java Multimedia merupakan salah satu perusahaan penyedia jasa servis laptop yang tentunya selalu berusaha untuk memberikan pelayanan yang maksimal demi meningkatkan loyalitas pelanggan. Berdasarkan wawancara dengan Manager perusahaan CV. Java Multimedia Yogyakarta terdapat beberapa permasalahan dalam proses bisnis, yaitu tidak adanya nomer servis yang menyulitkan pelanggan dan juga karyawan, menyebabkan tertukarnya barang dalam proses pengambilan. Untuk mendukung perusahaan dalam menjalankan proses bisnis secara optimal kepada pelanggan, penulis membuat “Perancangan Sistem Informasi Penerimaan Jasa Servis Pada CV. Java Multimedia Yogyakarta”. Metode Penelitian yang digunakan dalam pengumpulan data adalah metode observasi, metode wawancara dan metode studi pustaka. Perancangan ini menggunakan teknik pengembangan software yaitu dengan metode Rapid Aplication Development (RAD) yang meliputi pemodelan bisnis, pemodelan data, proses pemodelan, generasi aplikasi dan pengujian. Penulis melakukan pengujian website menggunakan Black Box Testing agar sistem berjalan sesuai dengan lingkungan yang diinginkan.Kata kunci: Rapid Aplication Development,RAD, black box testing
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Marquardt, Katrin. "Smart services – characteristics, challenges, opportunities and business models." Proceedings of the International Conference on Business Excellence 11, no. 1 (July 1, 2017): 789–801. http://dx.doi.org/10.1515/picbe-2017-0084.
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Abstract “Industry 4.0”, “Digitalization”, “Internet of Things” and “Smart Services” are the today’s buzzwords when tracking economic news. It is to ask about the meaning of those phrases. The world has changed over the last decade from a mainly physical to software controlled economy and the information technology has become an integral part of our industry and society in its entirety. Nowadays it is no longer the product that matters it is the data that are generated by using the product or service. Those usage data collected and analyzed commence new business models and services. The economic future of a company will much more rely on the ability to collect and use the data to generate Smart Services for their customers and to transform from a simple product supplier to an entertainment provider. However there are not only opportunities there are also challenges on the way to that new services which needs to be known and considered. For instance the development cycles need to be faster, the business models need to be adjusted and the positive financial results will not come into the picture on the first day. Based on those thoughts and while there only a handful of researches about that new services exists, the main purpose of the present study is at first, to gain a common understanding about the meaning and the characteristics of Smart Services and their adjacencies. Secondly, the study summarizes the identified challenges and opportunities in relation to them. Thirdly, the author introduce and explain the main business models usable for those Smart Services and the requirements for starting the transformation towards those services. The aim of this paper is to set a basis for this exciting and relatively unsought topic and to produce an interest in further empirical and practical researches in this area. The methodologies used for this research are a systematic literature review and an evaluation of existing studies with the subjects “Industrie 4.0”, “Digitization”, “Internet of Things” and “Smart Services”. Additional national initiated programs and best-practice of transformations where analyzed and interpreted. The outcome of the study is always focused on service providers.
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Seidel, Andreas. "On the Market Dominance of the Provider of Ad Blocker Software on an Asymmetrical Two-Sided Market – Also a Discussion of the German Federal Supreme Court’s Decision of 8 October 2019, KZR 73/17 ‒ Ad Blocker III." GRUR International 69, no. 10 (September 7, 2020): 1032–38. http://dx.doi.org/10.1093/grurint/ikaa132.
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Abstract The German Federal Supreme Court has once again ruled in the matter of advertisement blockers. It is the Court’s third decision concerning the use of ad blocking services, this time from the perspective of competition law. Of particular importance was the clarification of the market definition and market dominance in a two-sided market, where the substitution possibilities and ad blocker software countermeasures are of greater importance. The Court also developed guidelines for the balancing of interests in the context of the examination of an abusive exploitation of a possibly market dominant position by an ad blocking business model. The resolution of this dispute will provide a benchmark for the assessment of acceptable behaviour of intermediaries under competition law. It will be of considerable importance here that the company behind ‘Adblock Plus’ software is operating on an ‘asymmetrical’ or significantly imbalanced two-sided market. In this market the benefits of the software are almost one-sided on the part of the internet users, but the financing is mainly covered by website operators who themselves experience significant disadvantages from the use of the ad blocker.
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Riemann, Ute. "Benefits and Challenges for BPM in the Cloud." International Journal of Organizational and Collective Intelligence 5, no. 1 (January 2015): 32–61. http://dx.doi.org/10.4018/ijoci.2015010103.
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Business processes are not only variable, they are dynamic as well. A key benefit of BPM is the ability to adjust processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape that allows the flexible provision and usage-based invoicing of resources, services, and applications via a network or the Internet. The generic term “X-as-a-Service” summarized the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, Microsoft delivered an application platform with managed cloud infrastructure services however more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. In order to be classified as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, it should be hosted off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential, questions that need to be answered are as follows: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as safeguards with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.
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Popivniak, Yuliia. "CLOUD-BASED ACCOUNTING SOFTWARE: CHOICE OPTIONS IN THE LIGHT OF MODERN INTERNATIONAL TENDENCIES." Baltic Journal of Economic Studies 5, no. 3 (August 1, 2019): 170. http://dx.doi.org/10.30525/2256-0742/2019-5-3-170-177.
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The development of information technology combined with globalization, standardization, and proliferation of services based on the use of the Internet, and personal economic sanctions against some Russian software vendors in Ukraine made the search for new effective alternatives to existing programs among accounting cloud services extremely urgent. The purpose of the article is to study the international experience of cloud accounting software use, its strengths and weaknesses, threats and opportunities and to develop approaches to the choice of cloud services at the enterprises. The methodology which was used for analysing the advantages and disadvantages of implementing accounting software based on cloud technologies is SWOT analysis. The method of evaluating alternatives when choosing software provides for simultaneous comparison of its cost and a set of functional and technical characteristics. Results. Practically for all types of activities, the indicators of using cloud accounting services in Ukraine as in many other Eastern European countries (Poland, Greece, Bulgaria, Latvia, Romania, Hungary, etc.) lag behind the average European (31 countries analysed), and the worst situation is observed in the spheres of information and communications, professional, scientific, technical and real estate activities. Investing in the use of cloud products is at a low level due to their downsides related to privacy, trust, control, and data security. The choice of a cloud service or a cloud service provider must take into account the size of the enterprise, the volume of workflow, the number of employees, the forms of organization of accounting system, as well as the key service characteristics that we focus on in the article. Practical implications. Analysis and the right choice of cloud-based accounting software lead to the undeniable benefits for an enterprise (cost savings, convenience, mobility, etc.). This makes it possible to use the services, which are much cheaper than analogues, and most adapted to the conditions of business operations in a particular country. It also allows deepening the list of criteria for the choice of accounting software that would meet the needs of an individual enterprise. Value/ originality. Research data of the state and features of the application of accounting cloud services provide a better understanding of the current trends in their development and the place of Ukrainian enterprises among the leaders and outsiders in the international market for the users of such services.
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Zunder, Thomas, Hans Westerheim, Ronald Jorna, and Jan Tore Pedersen. "Is it Possible to Manage and Plan Co-Modal Freight Transport Without a Centralised System?" International Journal of Applied Logistics 3, no. 2 (April 2012): 25–39. http://dx.doi.org/10.4018/jal.2012040103.
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The European Union has looked to develop ICT systems that are open and interoperable. Through the case study of the Freightwise research project a research gap was identified: Is it possible to manage and plan co-modal freight transport without a centralised system? The adoption of software methodology and business process mapping enables the development and the validation of the Freightwise Framework for co-modal freight transport. The Framework divides the freight transport domain into manageable sub-domains and defines the main roles that need to interact as well as the necessary interactions in between these domains. The main roles identified are: the Transport User and the Transport Service Provider, supported by the Transportation Network Manager and the Transport Regulator. The Framework also defines a generic specification of a transport service and a small set of sufficient and necessary information objects that need to be exchanged between the four main roles. This paper explores the goal, context, methodologies utilised, results and validation in multiple business cases. The paper ends with reflections on how the results may be developed and implemented.
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Niranjan, T. T., and Samir K. Srivastava. "Managing Capacity at Sparsh Call Centre." Asian Case Research Journal 12, no. 01 (June 2008): 73–103. http://dx.doi.org/10.1142/s0218927508001084.
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Bangalore based Sparsh Call Centre was set up as a subsidiary of the major telecom software company IP-Trinity, with ambitious plans of becoming a significant player in the booming BPO (business process outsourcing) space. Its strategy, in line with that of its parent group, was to focus on telecom related services. Sparsh began its operations in 2002 with its first client Alfa, a US based VOIP telephone service provider and had three other accounts and employed over 400 people. Financial performance had been lacklustre and top management including Kumar, Director (Operations) was carrying out a review. Operationally, everything appeared to be fine. People management was, to a great extent, managed by sophisticated workforce management software, supplemented by supervisory actions by managers. This case is useful in highlighting the complexities of managing call centres and the unique people issues involved. This case illustrates that besides operational efficiencies, there is a need for a fit between strategy and scale of operations. In particular, high employee attrition can cause reduction in service quality as well as reduced capacity. Fast scale up of operations may be needed to make call centres economically viable. Cost effective innovative retention schemes may be needed to retain call centre staff to achieve this scale up.
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Seng, Wong Meng. "E-Government Evaluation." International Journal of Electronic Government Research 9, no. 1 (January 2013): 82–96. http://dx.doi.org/10.4018/jegr.2013010105.
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Governments are in the process of transformation from old to new public management, and now E-Government, where online services are delivered to customers using information and communication technologies. Governments that evaluate customer satisfaction using Likert scales often face the challenge of translating findings into strategic actions. This paper introduces a novel ROI vs. ROR matrix analysis, a strategic action tool, to assess customer satisfaction in using E-Filing service in Malaysia. This paper will explore the concept of Customer Relationship Management (CRM) in E-Government, especially the business benefits realisations, tangible in the form of return on investment (ROI, e.g., cost savings) and intangible in the form of return on relationship (ROR, e.g., provide prompt services and helpful responses to customer requests). The development of the ROI vs. ROR matrix is discussed and followed by a demonstration of the usefulness of this matrix to classify customer experiences into four satisfaction quadrants. The research findings are then translated into strategic actions. This research allows the government service provider to identify strategic focus areas that need attention and allocation of resources. Since the main objective of CRM in E-Government is to improve customer satisfaction, the introduction of this ROI vs ROR matrix is timely to help government service provider to learn about their needs and motivations in using E-Government services.
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Pradani, Annisa Rizqi. "Responsibilities of PT. GO-JEK Indonesia Semarang as Business Services Provider of Consumer Protection Online Services by Law Number 8 of 1999 Consumer Protection1999 CONSUMER PROTECTION." Authentica 1, no. 2 (February 24, 2020): 79–95. http://dx.doi.org/10.20884/1.atc.2018.1.2.26.
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PT. GO-JEK Indonesia utilizing the technology by issuing a GO-JEK application. People who will use the services-JEK Indonesia PT.GO application must download an app on a smartphone GO-JEK. The application, the customer is required to fill the data of identity. Charging the identity of the data, the driver will know the identity of the customer. Genesis ever happening to one of the customers PT.GO-JEK Indonesia Semarang is Ria (not her real name) use the services of GO-JEK driver got terror threat for comment after using the services of GO-JEK, of course is very detrimental to customers where the identity given to PT.GO-JEK Indonesia misused by the bad faith. This study aims to determine the responsibility of PT. GO-JEK Indonesia Semarang against losses incurred in terms of the confidentiality of customers' identities. This study uses a qualitative approach that is normative approach with the Act. Specifications spefikasi descriptive study clearly describe later with legal theory and practice of positive law linked to the research conducted. Responsibility PT.GO-JEK Indonesia Semarang to customers have been pursued by the Company by making the latest software in order to safeguard the identity of customers regarding compensation The Company provides compensation in accordance with the rules and regulations that have made the Company. Responsibility and compensation in accordance with the rules of Law No. 8 of 1999 on Consumer Protection.Keywords: Responsibility; Customer; PT.GO-JEK Indonesia
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Rodríguez, Rocío, Göran Svensson, Sergio Román, and Greg Wood. "Teleological sales and purchase approaches in complex business relationships – customers’ expectations before and perceptions after purchase." Journal of Business & Industrial Marketing 33, no. 4 (May 8, 2018): 523–38. http://dx.doi.org/10.1108/jbim-11-2016-0262.
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Purpose The purpose of this study is to examine the actions and interactions that take place before and after purchase between a service provider (service seller) and its customers (service buyers) in complex business relationships. Specifically, it is to examine customers’ expectations of the service provider’s service offer before purchase and the same customers’ perceptions of the service solution offered after purchase in a business-to-business (B2B) context. Design/methodology/approach This study adopted a mixed methods design, which combined data generated through in-depth interviews (both with service buyers and key informants from the service company), an online customer survey, analysis of textual documents and structured observations of buyer–seller interactions and actions. Both objective and subjective points of view at different stages of the investigation were collected. Findings The authors’ results show that, contrary to previous evidence in B2C service research, the customers’ perceptions of the service performance were not significantly related to their previous expectations. In this context, characterized by dynamic and constantly evolving processes and many parties (both from the buyer and the seller company) involved in the implementation process, service complexity may cause a lack of well-formed expectations regarding how the service will perform and its relevant performance attributes. Research limitations/implications This study suggests that the service models traditionally used to describe and explain customer service expectations and perceptions in relatively simple service contexts with final consumers are difficult to apply in B2B complex business relationships. Rather, scholars need to take a holistic, continuously evolving and adapted perspective when examining the formation of customer service expectations and their perceptions in B2B complex services. Practical implications There should be a teleological balance between sales and purchase approaches in B2B contexts to optimize the outcome of complex business relationships between service providers and service receivers. The authors suggest several recommendations to service providers to ensure that their salespeople do not create unrealistic and unachievable expectations in the minds of the service receivers. Service providers are also encouraged to develop formal cross functional teams (e.g. consisting of salespeople, service technicians and service support) based on mutual understanding and information sharing. Originality/value This study provides an alternative time-oriented understanding of the way customer expectations before purchase and their perceptions after purchasing a complex software solution in industrial markets formed through the lens of teleological framework. As such, this is the first empirical inquiry with this specific framework in B2B contexts making a relevant contribution to literature.
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Syahrinnisa, Gea Wahyu, and Ma'mun Sarma. "Pengaruh Event Terhadap Citra Merek Majalah Femina." Jurnal Manajemen dan Organisasi 10, no. 3 (January 20, 2020): 207–17. http://dx.doi.org/10.29244/jmo.v10i3.30154.
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The print media industry dealing with large business competition due to the rise of online media. Online media provides convenience to access information. Print media utilizes online media as an information provider and a media promotion. Femina is one of the Indonesia print media merging between print and online media. Femina do marketing communication, one of them is event. This study aims to (1) identify the Femina event participants, (2) analyze the participant’s perceptions regarding the conduct of Femina’s event, and (3) analyze the effect of the event to the brand image of Femina Magazine. Sampling was employed by quota sampling. Respondents were 41 people which are collected when the event was performed: Healthy Action with Mama Lime and Femina, and Enchaunter L'amour Extraordinare. Data processing and analysis using Structural Equation Models (SEM) with software SmartPLS 2.0. The results showed that the majority of respondents’ characteristics in accordance with Femina reader segmentation and perception of the participants’ event are good. The uniqueness, atmosphere and service of the event are significant to the brand image of Femina Magazine.
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Kshetri, Nir. "Kaspersky Lab: from Russia with anti-virus." Emerald Emerging Markets Case Studies 1, no. 3 (July 1, 2011): 1–10. http://dx.doi.org/10.1108/20450621111180954.
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Subject area International Business, International Entrepreneurship, International Marketing. Study level/applicability Advanced undergraduate and graduate students are the primary audience. The case can also be used in executive classes with emerging economies as a focus. Case overview Kaspersky Lab is a provider of information technology (IT) security products such as anti-virus, anti-spam and network security software. It is Russia's largest software company and the only Russian firm that ranked among the world's top 100 software companies. This case presents several interesting features of the company and its environment. The foci of the case are on potential barriers facing firms based in emerging economies in their internationalization initiatives and negative country of origin effects associated with emerging economies. Expected learning outcomes The learning objectives of this case include: To identify internal and external sources of competitive advantage for a developing world originated successful entrepreneurial firm. To assess the potential barriers facing an emerging economy-based firm in the internationalization process and analyse whether such barriers differ across economies of various characteristics. To evaluate whether the natures of obstacles and challenges faced by an emerging economy-based firm is different in a newly evolving industry. To analyze how an emerging economy-based firm can overcome some of the barriers to internationalization.
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Widjajarto, Adityas, Deden Witarsyah Jacob, and Muharman Lubis. "Live migration using checkpoint and restore in userspace (CRIU): Usage analysis of network, memory and CPU." Bulletin of Electrical Engineering and Informatics 10, no. 2 (April 1, 2021): 837–47. http://dx.doi.org/10.11591/eei.v10i2.2742.
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Currently, cloud service providers have used a variety of operational mechanisms to support the company's business processes. Therefore, the services are stored on the company's server, which presents in the form of infrastructure, platform, software, and function. There are several vulnerabilities that have been faced in the implementation such as system failure, natural disasters, human errors, or attacks from unauthorized parties. In addition, the time of unavailability of services can be minimized by doing an LM, in which many servers have been used the containers to behave like a service provider. Actually, its existence replaces the virtual machine that requires more resources although the process only can be done through docker with checkpoint and restore in userspace (CRIU). In this research, LM processes are done to the docker container using CRIU by analyzing the quality of service (QoS), memory, and CPU usage. Thus, the simulation is carried out by establishing the LM using 2 (two) different platforms through scenarios with one and three containers respectively. The performance analysis results aim to examine several indicators in comparison with the achievable result to reduce problems that occurred in the cloud service.