Journal articles: 'Business relationship'

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Prihandono, Dorojatun, Andhi Wijayanto, and Dwi Cahyaningdyah. "Franchise business sustainability model: Role of conflict risk management in Indonesian franchise businesses." Problems and Perspectives in Management 19, no. 3 (September 21, 2021): 383–95. http://dx.doi.org/10.21511/ppm.19(3).2021.31.

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Franchising is one of the most trustworthy strategic alliance formations to start or expand businesses. Like many other business formations, franchise businesses need sustainable and long-term running; these objectives can be reached by a proper relationship between partners – the franchisor and the franchisee – in the alliances. Both partners’ perspectives are valuable inputs to provide insight into understanding the sustainability of Indonesian franchise businesses. Furthermore, in any type of strategic alliances conflict is a risk that needs to be managed properly. This study aims to examine the relationships of determinants that influence franchise business sustainability. The determinants are risk management, trust, satisfaction, and sustainability. The study applies confirmatory factor analysis using structural equation modeling (SEM) AMOS software. Respondents in this study are franchisors and franchisees in the Indonesian retail and food and beverages (F&amp;B) sectors, the study accommodates 204 respondents. Based on the analysis the study reveals that there is a positive relationship between risk management and satisfaction. Risk management also has a positive relationship with survivability; trust and satisfaction also have a positive relationship. Meanwhile, there is no relationship between satisfaction and survivability and the last relationship is between trust and survivability that has no positive relationship between the determinants. This study provides clearer insight to understand the relationships between determinants that influence franchise business survivability in Indonesia, especially based on both parties’ perspectives.

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Woo, Ka‐shing, and Christine T. Ennew. "Business‐to‐business relationship quality." European Journal of Marketing 38, no. 9/10 (September 2004): 1252–71. http://dx.doi.org/10.1108/03090560410548960.

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Salo, Jari. "Business Relationship Digitization." Journal of Electronic Commerce in Organizations 4, no. 4 (2006): 75–93. http://dx.doi.org/10.4018/jeco.2006100104.

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Hughes, Roger. "The Relationship Business." Health Affairs 27, no. 1 (January 2008): 301. http://dx.doi.org/10.1377/hlthaff.27.1.301.

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Ganesan, Shankar, Steven P. Brown, Babu John Mariadoss, and Hillbun (Dixon) Ho. "Buffering and Amplifying Effects of Relationship Commitment in Business-to-Business Relationships." Journal of Marketing Research 47, no. 2 (April 2010): 361–73. http://dx.doi.org/10.1509/jmkr.47.2.361.

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Sheng, Yu Kui, and Wan Lian Lan. "Research on Relationship of Electronic Business and Logistics." Key Engineering Materials 474-476 (April 2011): 1897–98. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1897.

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Electronic business is an emerging business activity. Electronic busines affects commodity trading activities, so it affects logistics deeply. It is important to the development of logistics. Logistics support electronic busines strongly. The rapid and health development of logistics and electronic busines are benefit to each other.

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Barnes, Bradley R. "Relationship Quality in Business Relationships: An International Perspective." Total Quality Management & Business Excellence 18, no. 8 (October 2007): 845–46. http://dx.doi.org/10.1080/14783360701350433.

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Simões, Cláudia, and Katy J. Mason. "Informing a new business‐to‐business relationship:." European Journal of Marketing 46, no. 5 (May 25, 2012): 684–711. http://dx.doi.org/10.1108/03090561211212476.

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Arsić, Siniša, Koviljka Banjević, Aleksandra Nastasić, Dragana Rošulj, and Miloš Arsić. "Family Business Owner as a Central Figure in Customer Relationship Management." Sustainability 11, no. 1 (December 23, 2018): 77. http://dx.doi.org/10.3390/su11010077.

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This paper presents theoretical and empirical research on the activities and attitudes of a family business owner regarding marketing as a business function. The development of successful business relationships of a family business is tightly connected with the activities of the business owner. The theoretical review examined numerous family and non-family business studies by analyzing the existing paradigms of marketing management as a whole. The empirical research, surveying 420 family businesses in Serbia, defined the overall role of the family business owner in customer relationship management regarding business-to-business (B2B) and business-to-consumer (B2C) relationships. Key findings suggest that the main difference in customer relationship management (CRM) between family and non-family companies is related to B2B relationships, which the family business owner is heavily involved in managing, in terms of invested time and responsibility. Future research should cover aspects of internationalization (to regional markets) because it is essential to cross-examine regional with local contacts of a family business owner, to provide full comprehension of the complexity of market relationships in a family business environment.

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Human, G., and P. Naudé. "Relationship and innovation orientation in a business-to-business context." South African Journal of Business Management 41, no. 4 (December 31, 2010): 59–70. http://dx.doi.org/10.4102/sajbm.v41i4.530.

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Market orientation and innovation orientation, including their relationship with firm performance, are well-debated in prevailing marketing literature. Interestingly, relationship orientation, as an extension of market orientation, is yet to be subjected to similar investigation. While relationship orientation suggests that firms should invest in building relationships with clients and suppliers to generate improved financial performance, innovation orientation proposes that customers will prefer superior and innovative products/services and it supports a learning philosophy. Torn between two shores, the result is often that practitioners are confused as to what the desired orientation for the firm should be. This paper considers the relationship of both orientations with firm performance in business-to-business (B2B) markets simultaneously, and in particular examines the mediating effect of innovation on the relationship orientation-firm performance relationship. By employing published scales for innovation and relationship orientation, cross-sectional data were collected from 181 business-to-business managers in South African firms. Confirmatory factor analysis was used to test for scale reliability and validity, while the hypothesized relationships between constructs were considered through structural equation modelling and partial least squares analysis. The paper provides valuable insights for measuring these constructs in an emerging market context and suggests a balanced approach to adopting these strategic orientations in B2B markets. The results suggest that practitioners and researchers should pay attention to both orientations simultaneously, because jointly they are associated with better firm performance.

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Havila, Virpi, Jan Johanson, and Peter Thilenius. "International business‐relationship triads." International Marketing Review 21, no. 2 (April 2004): 172–86. http://dx.doi.org/10.1108/02651330410531385.

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Ogawa, Rodney T., and Ruth H. Kim. "The business‐education relationship." Journal of Educational Administration 43, no. 1 (February 2005): 72–85. http://dx.doi.org/10.1108/09578230510577308.

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O'Reilly, Norm, Louise Heslop, and John Nadeau. "The sponsor-global event relationship: a business-to-business tourism marketing relationship?" Journal of Sport & Tourism 16, no. 3 (August 2011): 231–57. http://dx.doi.org/10.1080/14775085.2011.635009.

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La Rocca, Antonella, and Ivan Snehota. "Corporate associations in B2B: coping with multiple relationship-specific identities." IMP Journal 10, no. 1 (March 14, 2016): 172–88. http://dx.doi.org/10.1108/imp-06-2015-0031.

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Purpose – The purpose of this paper is to explore how corporate associations emerge in business networks focusing on mutually attributed identities in customer-supplier relationships. The role of the mutually perceived identities for interaction behaviours of the parties is examined and consequences of multiple emergent identities for management are discussed. Design/methodology/approach – The paper is a conceptual one starting from an overview of prior research on corporate associations in marketing, findings on distinctive features of business markets and review of studies on identity in interaction processes. Findings – Departing from various strands of research on the origin and role of corporate associations in the literature the authors argue that corporate associations, in business networks are relationship specific and continuously emergent, and that businesses acquire multiple identities in relation to main stakeholders as customers and suppliers. The relationship specificity, emergent nature and multiplicity of relationship-specific identities have consequences for management. Originality/value – This study is among the few that explore the role of corporate associations in business-to-business context. It results in two propositions: first, that corporate associations are relationship specific and continuously emergent and, second, that businesses operating in business networks have to cope with multiple relationship-specific identities. Both propositions are original and contribute to the understanding of dynamics of business relationships and networks.

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Kwan, Ho Kwong, Victor P. Lau, and Kevin Au. "Effects of Family-to-Work Conflict on Business Owners." Family Business Review 25, no. 2 (November 11, 2011): 178–90. http://dx.doi.org/10.1177/0894486511426006.

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Family plays an important part in personal lives, career success, and organizational success. This study examines how type of businesses (family business vs. nonfamily business) moderates the relationships between family-to-work conflict (FWC) and job satisfaction and social networks. Results of a study on 158 Chinese business owners indicate that among nonfamily businesses, the relationship between owners’ FWC and job satisfaction is negative, whereas the relationship between their FWC and social networks is positive. Among family businesses, in comparison, owners’ FWC is not related to their job satisfaction and social networks. It is hoped that these findings will offer a springboard for future family business research.

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Eggert, Andreas, and Sabrina Helm. "Exploring the impact of relationship transparency on business relationships." Industrial Marketing Management 32, no. 2 (February 2003): 101–8. http://dx.doi.org/10.1016/s0019-8501(02)00224-9.

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Mysen, Tore, Göran Svensson, and Nils Högevold. "Relationship Quality—Relationship Value and Power Balance in Business Relationships: Descriptives and Propositions." Journal of Business-to-Business Marketing 19, no. 3 (July 2012): 248–85. http://dx.doi.org/10.1080/1051712x.2012.638469.

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Dasanayaka, S. W. S. B., Omar Al Serhan, Mina Glambosky, and Kimberly Gleason. "The business-to-business relationship: examining Sri Lankan telecommunication operators and vendors." Journal of Business & Industrial Marketing 35, no. 6 (February 21, 2020): 1069–87. http://dx.doi.org/10.1108/jbim-06-2019-0303.

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Purpose This study aims to identify and analyze factors affecting the business-to-business (B2B) relationship between Sri Lankan telecommunication operators and vendors. The authors conduct a survey and develop models to explain relationship strength and satisfaction. The authors find that telecommunication operators and vendors value trust, commitment, adaptation and communication. Operator satisfaction varies by perception of product quality, service support, delivery performance, supplier know-how and value for money. The vendor’s relationship strength is impacted by trust and commitment; vendor satisfaction is affected by economic factors and referencing. The authors suggest formulating management strategies using these results to strengthen business relationships. Design/methodology/approach The authors develop two conceptual models to analyze the supplier and customer perspectives. This study’s drafted models were drawn from established models and were presented to experts in the industry, both telecommunication operators and vendors. Models were modified based on experts’ feedback, and hypotheses were developed from the conceptual models, developed separately for the two perspectives. Data collection was done via questionnaires; 150 questionnaires were sent via email to identified telecommunication operators and 100 questionnaires were sent via email to identified telecommunication vendors, with follow-up emails and telephone calls to improve response rates. Findings This study’s findings show that employees in the telecommunication industry recognize the importance of B2B relationships. Employees of both telecommunication operators and vendors agree that stronger relationships are advantageous. The correlation and regression analysis results identify factors that affect the B2B relationship. The following factors impact the strength of B2B relationships irrespective of view point: trust, commitment and satisfaction. The following factors were found to significantly affect the strength of B2B relationships between telecommunication operators and vendors from the operator perspective: adaptation and communication. Practical implications To enhance relationship strength, the management of operator organizations should take action to improve trust, commitment and satisfaction. Demonstrating honesty and integrity when dealing with vendors and exhibiting concern for the other party’s interests can help establish trust or enhance trust in existing relationships. Displaying commitment toward the vendor will also facilitate stronger relationships. Reasonable profits for both parties and sizeable business volume will also help satisfy vendors, increasing relationship strength. Positive referencing of the vendor in industrial and public forums will improve vendor satisfaction, enhancing relationship strength. Reputational capital can be built and maintained for both operators and vendors by keeping promises and defending the other party to outsiders. For managers of telecommunications operators and vendors in other emerging markets, this study’s results are important and can inform internal business practices to support trust, commitment and satisfaction. Originality/value This study contributes to the existing literature in two ways, a focus on the telecommunication industry and a previously unexplored emerging market, Sri Lanka. In addition, this study includes an analysis of the relationship from both the operator and vendor perspectives.

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Ferraro, Holly, and Jennifer Marrone. "Examining employment relationship activities in family business research." Journal of Family Business Management 6, no. 3 (October 10, 2016): 210–24. http://dx.doi.org/10.1108/jfbm-01-2016-0001.

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Purpose The purpose of this paper is to examine the family business literature on human resource management (HRM) activities within family-owned businesses to advance theory and practice. Design/methodology/approach This paper is a review of research on the formation, adaptation, and termination of the employment relationship within family businesses. Findings Important areas for future research are revealed. For example, little research investigates how family members are recruited, socialized, or how exit decisions are made. In contrast, significant attention has been given to role transitions during succession. Research limitations/implications The paper focuses on managing employment relationships (e.g. recruitment, selection, etc.) within family businesses. The research revealed HRM activities within family businesses are often informal so aspects of the employment relationship may not be fully captured by extant research. Practical implications This review provides specific HRM suggestions for practitioners to consider. For example, this review highlights that training inside the family business can be as effective as training outside the family business. Originality/value This review is novel in applying an established HRM framework to family business research and focuses on HRM activities of family members as opposed to non-family employees. The paper offers considerations for families bringing next generation members into their businesses and preparing offspring to run them successfully.

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Li, Jin-Hui, Gwang-Nam Rim, and Chol-Ju An. "Relationship between Transport Infrastructure and Employment." Business Perspective Review 2, no. 1 (June 6, 2020): 13–28. http://dx.doi.org/10.38157/business-perspective-review.v2i1.103.

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Purpose: This paper discusses the impact of transport infrastructure on employment in the Chinese inland provinces directly affecting by the “One Belt, One Road” initiative. Methods: The authors analyzed the impact of railways and highways- two key elements of transport infrastructure on employment in five Chinese inland provinces directly affected by the “One Belt, One Road” initiative. The data was collected from the National Bureau of Statistics of China and some databases related to “One Belt, One Road” for the period of 2008-2017. Descriptive statistics and graphic description approaches were used to analyze the data. Results: The findings show that there are unclear relationships between transport infrastructure and employment in the inland provinces under study as affected by “One Belt, One Road”. Implications: Improvement of transport infrastructure as well as other relevant factors in creating jobs should be considered for generating employment in the provinces under study.

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Pimpa, Nattavud. "Relationship Value in Thai Business-to-Business Marketing." Journal of Asia-Pacific Business 9, no. 3 (August 14, 2008): 235–47. http://dx.doi.org/10.1080/10599230802262443.

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Chaston, Ian, and Terry Mangles. "Relationship marketing in online business‐to‐business markets." European Journal of Marketing 37, no. 5/6 (June 2003): 753–73. http://dx.doi.org/10.1108/03090560310465134.

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Yeo, Amy Chu May, and Marcus Ee Ken Lai. "The Influence of B2B Relationship Quality on Opportunism and Firm Performance." HOLISTICA – Journal of Business and Public Administration 11, no. 3 (December 1, 2020): 59–87. http://dx.doi.org/10.2478/hjbpa-2020-0032.

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AbstractThe primary objective of the research is to determine the influences of B2B relationship quality and opportunism on firm performance. This study takes a general perspective of business organisations by examining the hypothesised relationships in the context of B2B’s in the industrial business environment. The research employs a cross-sectional design whereby quantitative data is collected by means of an online survey. Using non-probability, judgmental and snowball sampling technique, a sample size of 98 employees from the industrial business environment within Malaysia was collected. The gathered data was analysed using statistical software Smart -PLS. The research yields several interesting findings on the association between B2B relationship quality and firm performance in the industrial business environment within Malaysia. Findings also unfolded that the quality of a relationship between businesses is able to influence firm performance and opportunism. Opportunism on the other hand was not found to have any influence on Firm Performance. The results of the study implied that the quality of the relationship between businesses that is built upon trust, commitment, satisfaction and information sharing are important in business relationships. A high-quality relationship that is shared among suppliers and customers is able to predict better firm performance and inhibit the negative effect of opportunism.

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Ariesty, Warniancy. "Pengaruh Relationship Satisfaction dalam Business Performance [Effect of Relationship Satisfaction in Business Performance]." DeReMa (Development Research of Management): Jurnal Manajemen 13, no. 2 (September 20, 2018): 246. http://dx.doi.org/10.19166/derema.v13i2.719.

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Nkiinebari Patrick PhD, Nwinyokpugi, and Ezeukwu, Kate Chukwunonso. "Stakeholders Management Indicators: The Business Sustainability Inference." International Journal of Multidisciplinary Research and Analysis 05, no. 10 (October 17, 2022): 2789–803. http://dx.doi.org/10.47191/ijmra/v5-i10-30.

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The study investigated the relationship between stakeholder relationship management and business sustainability indigenous oil and gas producing companies in Rivers State. The study population comprised of the ten (10) indigenous oil and gas producing companies operating in Rivers State. The research selected variated number of managers from each of the firms under study making it a total sample of sixty two (66) respondents. Data were generated from the respondents by the use of a close-ended structured questionnaire. Pearson’s product moment correlation, partial correlation and multiple regression were used to test the hypotheses with the aid of statistical packages for social science (SPSS) version 23.0. The p-values were calculated to determine the significance of the hypothesized relationship. Analytical outcomes revealed statistically positive and significant relationships between the dimensions of our predictor variable-stakeholder relationship management and the measures of the criterion variable-business sustainability. Based on the findings, the study concluded that stakeholder relationship management has a positive significant relationship with business sustainability of indigenous oil and gas producing companies in Rivers State. The study further recommended that Managers of indigenous oil and gas producing companies should capitalize on the pivot role of stakeholders’ interest in their operations to ensure their business sustainability; Managers of indigenous oil and gas producing companies should seek to build strong relationships with their host communities in line with their company policies and practices aimed at achieving business sustainability; Managers of indigenous oil and gas producing companies should apply objectivity in their employee relationship processes as this has the potency to either ruin or enhance their business sustainability

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Kurniawan, Asep, and Yun Yun. "Relationship Between Business Competence And Business Survival Of Culinary Business In Bandung." MIMBAR : Jurnal Sosial dan Pembangunan 34, no. 1 (June 19, 2018): 147–57. http://dx.doi.org/10.29313/mimbar.v34i1.3255.

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SMEs (Small and Medium-size Enterprise) in Indonesian are only growing in terms of quantity and undeveloped in terms of quality, which causing a decrease in competitiveness. The solution is not through the provision of financial approach but can be in a form of an agency that knows about the market or those who can provide knowledge about the quality of the product. The objective of this study is to analyze the competence of small businesses and business survival of SMEs in culinary field of Bandung. The analytical method used in this research is Confirmatory Factor Analysis (CFA). CFA method is used to measuring the relationship between each indicator to explain the competence of small business and business sustainability. Indicator of entrepreneur competence and business survival can be explained by all indicator researcher has been used. Small businesses of culinary in Bandung have a high category for the dimension of opportunity competency, organizing competency, strategy competency, social competency, and commitment competency. Nevertheless, there is still category of sufficient dimension, that is conceptual competency.

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Ochilova, Gulnoza Odilovna. "Study Of Gender Relationship In Family Business And Entrepreneurship." American Journal of Applied sciences 03, no. 05 (May 31, 2021): 251–56. http://dx.doi.org/10.37547/tajas/volume03issue05-40.

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This article examines the relationship of family business with gender institutions, the relationship of youth entrepreneurship and business motivation with parental institutions, issues of gender equality, the main features of gender management, the interests of children in the family of entrepreneurs, socio-psychological features of business skills the results of targeted studies were analyzed.

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Lindh, Cecilia, and Emilia Rovira Nordman. "Information technology and performance in industrial business relationships: the mediating effect of business development." Journal of Business & Industrial Marketing 32, no. 7 (August 7, 2017): 998–1008. http://dx.doi.org/10.1108/jbim-12-2016-0282.

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Purpose The study addresses a gap in research concerning the specific purpose of information technology (IT) in business relationships and how it impacts business development and relationship performance. To fill this gap, the purpose of this study is to investigate the prospective effects of IT on business development and relationship performance in the business relationships of industrial firms. Design/methodology/approach Building on previous research from the industrial business relationship field, 353 relationships between Swedish industrial firms and their customers are analyzed with linear structural relations in LISREL. Findings The findings show that the effect of IT on relationship performance is not direct but mediated by business development measured in terms of business creation and product development. Research limitations/implications The study’s results imply that IT that is integrated in inter-firm operations has to be assigned a specific purpose to effectively influence relationship-specific performance. The results also indicate that more research is needed to provide additional insights about the relation between IT and performance in business relationships. Social implications If the full potential of IT-based solutions could be reached, then this could lead to the generation of new products and technologies and more competitive companies, which in turn would create more jobs and greater wealth. Originality/value In conclusion, this study fills a gap in research by highlighting that IT studied with a business relationship approach is particularly important under certain conditions. As such, the study contributes to the research stream seeking to understand the role of IT in industrial marketing and how IT should be used for increasing relationship performance.

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Ongkowijoyo, Gracia, Timotius F. C. W. Sutrisno, and Teofilus Teofilus. "Performance Achievements of Family Business through Successor Readiness and The Relationship between Family and Business Members." Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management 13, no. 2 (August 28, 2020): 198. http://dx.doi.org/10.20473/jmtt.v13i2.19397.

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Family businesses are one of the biggest contributors to Indonesia’s gross domestic product (GDP). Universitas Ciputra facilitate their students with family business guild. Succession plan and communication are important aspects for family businesses. Family businesses must educate potential successors in order to implement the succession plan well. The purpose of this study was to examine the effect of preparation level of successors towards family business performance; examine the effect of relationships among family and business members towards family business performance. A quantitative approach was used with a population of Universitas Ciputra’s Family Business Community. Purposive random sampling technique was used, yeilding a total sample of 93 people. The data analysis method used is Partial Least Square (PLS). The results showed that preparation level of heirs variable has a positive and significant effect on family business performance; the relationship among family and business members variable has a positive and significant effect on family business performance.

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Jamaluddin, Faridzah, and Nizaroyani Saibani. "Systematic Literature Review of Supply Chain Relationship Approaches amongst Business-to-Business Partners." Sustainability 13, no. 21 (October 28, 2021): 11935. http://dx.doi.org/10.3390/su132111935.

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Managing a business-to-business (B2B) supply chain relationship is an endless challenge. Many recent systematic literature review studies have discussed supply chain relationships from various perspectives. However, a comprehensive analysis, summarising the existing research, explicitly identified the implemented B2B supply chain relationships and found the effects of these relationships on supply chain performance remain lacking. To address the gap, this article presents a systematic literature review based on the PRISMA approach regarding the nature of the supply chain relationships between B2B partners and their effect on supply chain performance. Web of Science and Scopus were used in the compilation of studies published between 2000 and 2020. Findings indicate that the majority of B2B partners use a collaborative relationship approach and that the impacts are marked on the operational, financial, innovation, environmental, social and economic performance of their supply chain. This study seeks to contribute to the existing literature on B2B supply chain relationships by conducting a thorough and unbiased review of previous studies, drawing more general conclusions about the adopted supply chain relationships between B2B partners and providing insights for future research.

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Kalogiannidis, Stavros. "Business Trust and Communication as Predictors of Business Growth." WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 18 (December 2, 2021): 1512–22. http://dx.doi.org/10.37394/23207.2021.18.138.

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Increased globalization and competition in most industries has greatly changed the execution of different duties and responsibilities most especially the flow of communication in businesses. This has further affected the level of trust in most businesses most especially among the employees and between the business and customers. The main objective of the study was to investigate the effect if business communication and business trust on business growth. Data was collected using an online survey questionnaire from 100 employees of Intrasoft International in Greece. Data collected was analyzed using SPSS and Pearson’s rank correlation coefficient was based on to establish the relationship between variables. The level top which the independent variables predict the dependent variables was established using regression analysis. The study established a positive relationship between business communication and business. A significant and positive relationship was also confirmed between business trust and business growth.

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Coughlan, Jane, Mark Lycett, and Robert D. Macredie. "Understanding the business–IT relationship." International Journal of Information Management 25, no. 4 (August 2005): 303–19. http://dx.doi.org/10.1016/j.ijinfomgt.2005.04.003.

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Öberg, Christina, Markus Klinton, and Helen Stockhult. "Inside the incubator – business relationship creations among incubated firms." Journal of Business & Industrial Marketing 35, no. 11 (April 17, 2020): 1767–84. http://dx.doi.org/10.1108/jbim-12-2018-0391.

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Purpose Incubators, as providers of advice and resources, suggest fostering the development of early-idea firms. Literature and practice seem to suggest an ever-increasing amount of incubator support. The creation of business relationships is at the heart of any business development, and this paper addresses whether a laissez-faire incubator fosters the creation of business relationships. The purpose of this paper is to explore the creation of business relationships among incubated firms during and after their time in the incubator along with the roles that these relationships play for the incubated firms. Design/methodology/approach Empirically, the paper is based on retrospective interviews with representatives of all incubated firms in a university incubator. A total of fifteen interviews were conducted with representatives of the incubated firms, the incubator and its owners, complemented by secondary data sources. Findings The paper points out three antecedents for business relationship creation: the lack of experience and connections; convenience; and trust based on the interactions with others in the incubator. These antecedents are connected to the roles of transforming businesses and of adaptation in the dyadic relationships. The laissez-faire incubator helped through the learning-by-doing among the incubated firms, which made them focus on business relationship creation from early on. Originality/value Most incubator research portrays the unilateral transfer of knowledge from the incubator to the incubated firm, with the latter being a service taker rather than a co-producer. The paper adds knowledge about business relationships among firms in incubators and the roles that these business relationships could play for the firms. The focus on an incubator providing limited support is of high practical relevance, given the trend of incubators facilitating more and more services.

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Raciti, Maria M., Tony Ward, and Tracey S. Dagger. "The effect of relationship desire on consumer‐to‐business relationships." European Journal of Marketing 47, no. 3/4 (March 29, 2013): 615–34. http://dx.doi.org/10.1108/03090561311297490.

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Abd-El-Salam, Eman Mohamed. "Antecedents and Consequences of Relationship Quality in B2B Markets." International Journal of Customer Relationship Marketing and Management 6, no. 1 (January 2015): 35–60. http://dx.doi.org/10.4018/ijcrmm.2015010103.

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The purpose of this paper is to examine how service quality, relationship value, relationship quality and customer loyalty play a vital role in the Egyptian business to business market-and to test it empirically in agricultural business customers of chemical manufacturer with respect to their main supplier. The findings of this study show significant positive relationships among the variables under investigation. An international manufacturing company can manage its buyer-seller relationships to gain the trust, commitment, satisfaction, and loyalty of its business customers by offering high service quality. When the goal is to improve corporate marketing performance and increase business with an existing customer, managers should focus on the role of value as a key building block in their relationships. Relationship quality (satisfaction, trust and commitment) appears to be an important antecedent in establishing a sustainable business relationship. The paper adds to the understanding of business relationships in the Egyptian context by studying customer satisfaction, customer loyalty, customer trust, and customer commitment from the perspective of relationship-value-based dimensions. This approach emphasizes the pivotal role of relationship value as well as relationship quality, which has not been studied before in Egyptian business to business relationship markets.

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Cann, Cynthia W. "Eight steps to building a business‐to‐business relationship." Journal of Business & Industrial Marketing 13, no. 4/5 (August 1998): 393–405. http://dx.doi.org/10.1108/08858629810226690.

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Ashnai, Bahar, Maria Smirnova, Sergei Kouchtch, Qionglei Yu, Bradley R. Barnes, and Peter Naudé. "Assessing relationship quality in four business‐to‐business markets." Marketing Intelligence & Planning 27, no. 1 (February 6, 2009): 86–102. http://dx.doi.org/10.1108/02634500910928353.

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Charles, Mirjaliisa. "Business negotiations: Interdependence between discourse and the business relationship." English for Specific Purposes 15, no. 1 (January 1996): 19–36. http://dx.doi.org/10.1016/0889-4906(95)00029-1.

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Palmatier, Robert W., Lisa K. Scheer, Kenneth R. Evans, and Todd J. Arnold. "Achieving relationship marketing effectiveness in business-to-business exchanges." Journal of the Academy of Marketing Science 36, no. 2 (October 25, 2007): 174–90. http://dx.doi.org/10.1007/s11747-007-0078-5.

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Jordaan, Yolanda, and Jacobus Johannes Badenhorst. "The Relationship Between Business Strategy and Customer Satisfaction: A study of South African business performance." Journal of Business and Management Review 3, no. 9 (September 28, 2022): 656–74. http://dx.doi.org/10.47153/jbmr39.3892022.

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The purpose of this paper is to investigate the inter-connected relationships of business strategy, customer satisfaction and business performance. Data was collected from senior executives in small, medium, large and corporate businesses in South Africa, and supplemented with existing available national customer satisfaction data. A total sample of 1,069 business leaders was realised of which 64 businesses had available customer satisfaction data. Findings revealed a relation between a clear business strategy and high levels of customer satisfaction. More importantly, both business strategy and customer satisfaction differentiate businesses on overall performance/success. This single survey study could not capture business-performance drivers within a value chain of decisions, actions and outcomes. The association between business strategy and customer satisfaction cannot be ignored by practitioners who aspire to improve business performance. Thus, if customer satisfaction aligns with a clear business strategy it can provide superior business performance in comparison to industry competitors. These results show conclusively that the clarity of a business’s purpose, through consistently prioritising one of Porter’s generic strategies, succeeds in satisfying customers. While previous research analysed the relationship between both business strategy and customer satisfaction with business performance, the originality of this study lies in linking business strategy with customer satisfaction. Furthermore, the research adapted existing business measurements to bring it in line with Porter’s generic strategies, and then adjusted the strategy classification to be consistent with how businesses prioritise strategies.

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Samanta, Irene. "Examining relationship marketing and strategic branding in b2b Greek SMEs: A family business development." Innovative Marketing 18, no. 3 (September 7, 2022): 110–20. http://dx.doi.org/10.21511/im.18(3).2022.10.

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Α survey of relationship marketing, branding, and the family business life cycle is conducted to determine the extent to which these variables ensure their path to the next generation. The study examines whether interpersonal relationships apply to family SME businesses and how they adopt relationship marketing as their main strategy. The study provides an insightful benchmarking approach between family businesses in early stage (1st and 2nd generation) and well-established (3rd and 4th generation) companies. In addition, the adopted branding process is examined. A qualitative method was chosen for the interviews with five B2B Greek family companies in the trading sector. Family businesses are Greek, have a known brand name, and family members are involved in the decision-making process. All participants agree that personal or friendly relationships of the owner-founder with customers, suppliers, and staff are crucial at the launch of businesses, and growth is a synonym for business survival. Data analysis revealed that relationship marketing is not related to the stages of development, as different perceptions were observed among participants of well-established and companies in the early stage. The results also show a significant relationship between different stages of family business’s development and branding strategies, documenting that owners of well-established family businesses focus on organizational structure and culture. In contrast, owners of family businesses in the early stage rely on personal relationships. Branding strategy seems to be the appropriate approach for a family-owned business to survive in the marketplace and have succeed pass on to the next generations.

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Boukal, Petr, and Jindřich Špička. "RELATIONSHIP BETWEEN BUSINESS EFFICIENCY AND CORPORATE PHILANTHROPY." Science and Studies of Accounting and Finance: Problems and Perspectives 9, no. 1 (November 25, 2014): 18–22. http://dx.doi.org/10.15544/ssaf.2014.02.

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The goal of this article is to explain the relationship between business efficiency and corporate philanthropy. Business efficiency and corporate philanthropy are influenced by different factors. These factors are economic, political, technological and ethical. Values of entrepreneur (management of the enterprise), ethical basis of all people in the enterprise are very important for business efficiency. Business efficiency is the complex category. The efficient enterprise is not only privately profitable, maximizing the private economic benefit of the entrepreneurs (shareholders), the efficient enterprise is useful for the region and the society as a whole. The social utility of the enterprise is helpful for the private business efficiency on the other side. The convergence of "interests" of businesses and non-profit organizations is the important trend today. The corporate philanthropy is developed. On the one hand, enterprises cannot pursue only economic interests, significance of the social context of their operation increased. On the other hand, non-profit organization representing social interest has to be efficient too. The cooperation between efficient organizations is possible. The opportunities of this cooperation are different. The corporate philanthropy has either a direct financial form (individual grant, corporate foundation) or the specific indirect form of corporate philanthropy (corporate volunteering). The results show that the business efficiency and corporate philanthropy are interrelated and influence each other.

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Rice, Philip F., and Chris Brune. "Teaching Business Statistics: Some Useful Relationships." International Journal of Business and Management 15, no. 5 (April 15, 2020): 73. http://dx.doi.org/10.5539/ijbm.v15n5p73.

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The purpose of this paper is to suggest an instructional approach in the introductory business statistics course that utilizes relationships between separately introduced topics. The paper will explore three “useful relationships” that can assist classroom instruction: (1) the relationship between the simple arithmetic mean, the weighted arithmetic mean, and the expected value of a discrete probability distribution; (2) the relationship between the use of the multiplication rule to calculate the joint probability associated with two events, use of tree diagrams, and the use of the binomial and hypergeometric distributions; and (3) the relationship between the geometric mean and the compound interest rate. Each discussion includes detailed examples of calculations to demonstrate the relationships.

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Eresia-Eke, Chukuakadibia, and Udo Osuigwe. "Performance Implications of The Absorptive Capacity of Small Businesses in A Developing Economy." International Journal of Management, Entrepreneurship, Social Science and Humanities 5, no. 2 (December 30, 2022): 147–64. http://dx.doi.org/10.31098/ijmesh.v5i2.979.

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The role of small businesses in the socioeconomic development of nations has been well established. Despite this, the failure rate of small businesses in developing economies remains high. Much of this stems from poor performance levels on the part of small businesses which is often exacerbated by the continued flux and disruptions in the business environment. Recognising the importance of astute responsiveness to the dynamic business environment, this study investigates whether absorptive capacity can energise small business performance. The study employed the partial least squares structural equation modelling technique and multiple regression analysis to analyse data collected from an effective pool of 685 small business owners/managers. The results affirm that absorptive capacity has a positive though a weak relationship with small business performance. Interestingly, when the absorptive capacity construct was disaggregated, it was insightful to note that not all its components bear statistically significant relationships with small business performance. Specifically, the relationships between small business performance and the component factors of assimilation and exploitation were statistically supported. In contrast, the factors of acquisition and transformation have no statistically significant relationship with small business performance. The finding has important implications for practitioners and researchers as it illuminates specific components of absorptive capacity that deserve higher investments in the quest for improved small business performance. Keywords: Absorptive capacity; Entrepreneurship; Small business; Performance

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Handzic, Meliha, Kursad Ozlen, and Nermina Durmic. "Improving Customer Relationship Management Through Business Intelligence." Journal of Information & Knowledge Management 13, no. 02 (June 2014): 1450015. http://dx.doi.org/10.1142/s0219649214500154.

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This paper examines empirically the role of business intelligence (BI) in customer relationship management (CRM). Drawing on relevant literature on BI and CRM, the research model for the current investigation proposes that BI approaches of an organisation and its competition influence organisational business strategy which in turn impacts its customer strategy. The model is tested empirically using survey data of 165 respondents from 73 different private and state owned businesses operating in a transitional economy of East Europe. Empirical evidence confirms a key role of BI in CRM through its impact on organisational business and customer strategies development. Such findings make two important contributions. For research, they provide an improved understanding of the factors and processes involved in realising benefits from BI. For practice, they show managers how BI can be leveraged to achieve performance gains through competitive actions. Further research is recommended to confirm and extend the current investigation.

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La Rocca, Antonella, and Ivan Snehota. "Business models in business networks – how do they emerge?" IMP Journal 11, no. 3 (October 16, 2017): 398–416. http://dx.doi.org/10.1108/imp-07-2017-0039.

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Purpose The expanding body of research on business models generally assumes that firms operate in a “transactional” context. Several recent studies suggest that the concept of business models in contexts where relationships matter, such as business markets, involves issues that the transactional microeconomic perspective is ill suited to capture. In the expanding literature on business models, the role of context in how business models emerge and evolve is a topic that appears under researched. The purpose of this paper is to review the findings of these studies and explore how “relational context” affects the emergence and evolution of business models. Design/methodology/approach The authors review the literature on business models in business markets where high-involvement relationships with customers and suppliers are common, and report a case to illustrate the critical issues involved. Findings The authors find that context where high-involvement relationships are common implies that business models are relationship specific and tend to be different across key relationships of a business; the involvement of others limits the autonomy of a single business in developing its business model; business models are continuously emergent and transient. Originality/value This study is among the few that examine the emergence and evolution of business model in business network in a longitudinal perspective. The value of the study also lies in the implications of the relationship-centric business model for management practice and research.

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Gaweł, Aleksandra. "The Relationship between Entrepreneurship and Unemployment in the Business Cycle." JOURNAL OF INTERNATIONAL STUDIES 3, no. 1 (May 20, 2010): 59–69. http://dx.doi.org/10.14254/2071-8330.2010/3-1/7.

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Wong, Alfred, Lu Wei, and Dean Tjosvold. "Business confidence in government regulators." International Journal of Conflict Management 26, no. 3 (July 13, 2015): 268–87. http://dx.doi.org/10.1108/ijcma-06-2013-0049.

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Purpose – This study aims to examine the conditions that help businesses develop confidence in their government regulators. Businesses are dependent upon governments and subject to their regulations. This study proposes that businesses and governments that confirm each other’s social face have the relationship that helps businesses become confident in their government regulators. It also uses the theory of cooperation and competition to identify when they confirm social face. Design/methodology/approach – Data were collected in Shanghai, China, from government bodies and business organizations from diverse industries. One hundred forty-six pairs of government officials and business managers provided us data for our analysis. Findings – Structural equation analysis suggests that cooperative, but not competitive or independent, goals provide the foundation for mutual confirmation of social face that in turn results in business confidence that the government is competent, caring and regulates effectively. Practical implications – These findings were interpreted as reaffirming the value of relationships for collaboration between business and government and the usefulness of the concepts of social face and goal interdependence for understanding how to develop high-quality business–government relationships in China. Originality/value – This study directly investigates social face among Chinese people and explores its impact on inter-organizational government–business relationships. This study uses social face and goal interdependence to understand when business and regulators develop relationships that promote effective regulation.

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Sandada, Maxwell, David Pooe, and Manilall Dhurup. "Strategic Planning And Its Relationship With Business Performance Among Small And Medium Enterprises In South Africa." International Business & Economics Research Journal (IBER) 13, no. 3 (April 28, 2014): 659. http://dx.doi.org/10.19030/iber.v13i3.8602.

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Strategic planning is a business tool that small and medium businesses need in todays dynamic and highly competitive business environment. It has a potential to cushion these enterprises from such unpredictable harsh business conditions. The purpose of this paper was to establish the relationship between strategic planning practices and business performance among SMEs in the Gauteng province of South Africa. Data were analysed from 200 useable questionnaires that were distributed to SME owners/managers. Factor analysis, correlations, and regression techniques were used in order to extract the dimensions of strategic planning and their relationships with business performance. Environmental scanning, business mission and vision, formality of strategic plans, evaluation and control, informing sourcing, strategy implementation incentives, employee participation, and time horizons emerged as strategic planning dimensions. The results confirm that strategic planning has a positive association and predictive relationship with the performance of SMEs. The results of this study can serve as a guide to SME owners and managers to properly implement strategic planning practices which will enable them to propel and sustain their businesses in turbulent and uncertain business environments.

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Rakthai, Theeradej, Somnuk Aujirapongpan, and Kwanrat Suanpong. "Innovative Capacity and the Performance of Businesses Incubated in University Incubator Units: Empirical Study from Universities in Thailand." Journal of Open Innovation: Technology, Market, and Complexity 5, no. 2 (June 20, 2019): 33. http://dx.doi.org/10.3390/joitmc5020033.

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The purpose of this research is to study the factors related to the performance of the entrepreneurs who passed through the stages of business development at the university business incubators in Thailand. These factors consist of various characteristics, namely, leadership orientation, entrepreneurial orientation, network capacity, and innovative capacity. The sample group consisted of 220 businesses that had passed through a university business incubator in Thailand. The SPSS Statistics program calculated the basic statistics, as well as the relationship test for each factor studied, and examined the statistics using a structural equation model (SEM). The results revealed that the characteristics of leadership orientation, entrepreneurial orientation, network capacity, innovative capacity, and entrepreneurial performance had relationships in the same direction. Furthermore, an analysis of the relationships between the factors found that entrepreneurial orientation had positive relationships with network capacity and innovative capacity, leadership orientation had positive relationships with innovative capacity and entrepreneurial performance, and innovative capacity had a positive relationship with entrepreneurial performance. These relationships summarize a developmental model for the innovative capacity and performance of businesses that have passed through the university business incubators in Thailand.

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Journal articles on the topic 'Business relationship'

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