Relevant bibliographies by topics / Business relationship

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Business relationship'

Author: Grafiati
Published: 4 June 2021
Last updated: 10 March 2023

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Journal articles on the topic "Business relationship"

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Prihandono, Dorojatun, Andhi Wijayanto, and Dwi Cahyaningdyah. "Franchise business sustainability model: Role of conflict risk management in Indonesian franchise businesses." Problems and Perspectives in Management 19, no. 3 (September 21, 2021): 383–95. http://dx.doi.org/10.21511/ppm.19(3).2021.31.

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Franchising is one of the most trustworthy strategic alliance formations to start or expand businesses. Like many other business formations, franchise businesses need sustainable and long-term running; these objectives can be reached by a proper relationship between partners – the franchisor and the franchisee – in the alliances. Both partners’ perspectives are valuable inputs to provide insight into understanding the sustainability of Indonesian franchise businesses. Furthermore, in any type of strategic alliances conflict is a risk that needs to be managed properly. This study aims to examine the relationships of determinants that influence franchise business sustainability. The determinants are risk management, trust, satisfaction, and sustainability. The study applies confirmatory factor analysis using structural equation modeling (SEM) AMOS software. Respondents in this study are franchisors and franchisees in the Indonesian retail and food and beverages (F&B) sectors, the study accommodates 204 respondents. Based on the analysis the study reveals that there is a positive relationship between risk management and satisfaction. Risk management also has a positive relationship with survivability; trust and satisfaction also have a positive relationship. Meanwhile, there is no relationship between satisfaction and survivability and the last relationship is between trust and survivability that has no positive relationship between the determinants. This study provides clearer insight to understand the relationships between determinants that influence franchise business survivability in Indonesia, especially based on both parties’ perspectives.
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Woo, Ka‐shing, and Christine T. Ennew. "Business‐to‐business relationship quality." European Journal of Marketing 38, no. 9/10 (September 2004): 1252–71. http://dx.doi.org/10.1108/03090560410548960.

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Salo, Jari. "Business Relationship Digitization." Journal of Electronic Commerce in Organizations 4, no. 4 (2006): 75–93. http://dx.doi.org/10.4018/jeco.2006100104.

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Hughes, Roger. "The Relationship Business." Health Affairs 27, no. 1 (January 2008): 301. http://dx.doi.org/10.1377/hlthaff.27.1.301.

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Ganesan, Shankar, Steven P. Brown, Babu John Mariadoss, and Hillbun (Dixon) Ho. "Buffering and Amplifying Effects of Relationship Commitment in Business-to-Business Relationships." Journal of Marketing Research 47, no. 2 (April 2010): 361–73. http://dx.doi.org/10.1509/jmkr.47.2.361.

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Sheng, Yu Kui, and Wan Lian Lan. "Research on Relationship of Electronic Business and Logistics." Key Engineering Materials 474-476 (April 2011): 1897–98. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1897.

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Electronic business is an emerging business activity. Electronic busines affects commodity trading activities, so it affects logistics deeply. It is important to the development of logistics. Logistics support electronic busines strongly. The rapid and health development of logistics and electronic busines are benefit to each other.
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Barnes, Bradley R. "Relationship Quality in Business Relationships: An International Perspective." Total Quality Management & Business Excellence 18, no. 8 (October 2007): 845–46. http://dx.doi.org/10.1080/14783360701350433.

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Simões, Cláudia, and Katy J. Mason. "Informing a new business‐to‐business relationship:." European Journal of Marketing 46, no. 5 (May 25, 2012): 684–711. http://dx.doi.org/10.1108/03090561211212476.

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Arsić, Siniša, Koviljka Banjević, Aleksandra Nastasić, Dragana Rošulj, and Miloš Arsić. "Family Business Owner as a Central Figure in Customer Relationship Management." Sustainability 11, no. 1 (December 23, 2018): 77. http://dx.doi.org/10.3390/su11010077.

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This paper presents theoretical and empirical research on the activities and attitudes of a family business owner regarding marketing as a business function. The development of successful business relationships of a family business is tightly connected with the activities of the business owner. The theoretical review examined numerous family and non-family business studies by analyzing the existing paradigms of marketing management as a whole. The empirical research, surveying 420 family businesses in Serbia, defined the overall role of the family business owner in customer relationship management regarding business-to-business (B2B) and business-to-consumer (B2C) relationships. Key findings suggest that the main difference in customer relationship management (CRM) between family and non-family companies is related to B2B relationships, which the family business owner is heavily involved in managing, in terms of invested time and responsibility. Future research should cover aspects of internationalization (to regional markets) because it is essential to cross-examine regional with local contacts of a family business owner, to provide full comprehension of the complexity of market relationships in a family business environment.
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Human, G., and P. Naudé. "Relationship and innovation orientation in a business-to-business context." South African Journal of Business Management 41, no. 4 (December 31, 2010): 59–70. http://dx.doi.org/10.4102/sajbm.v41i4.530.

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Market orientation and innovation orientation, including their relationship with firm performance, are well-debated in prevailing marketing literature. Interestingly, relationship orientation, as an extension of market orientation, is yet to be subjected to similar investigation. While relationship orientation suggests that firms should invest in building relationships with clients and suppliers to generate improved financial performance, innovation orientation proposes that customers will prefer superior and innovative products/services and it supports a learning philosophy. Torn between two shores, the result is often that practitioners are confused as to what the desired orientation for the firm should be. This paper considers the relationship of both orientations with firm performance in business-to-business (B2B) markets simultaneously, and in particular examines the mediating effect of innovation on the relationship orientation-firm performance relationship. By employing published scales for innovation and relationship orientation, cross-sectional data were collected from 181 business-to-business managers in South African firms. Confirmatory factor analysis was used to test for scale reliability and validity, while the hypothesized relationships between constructs were considered through structural equation modelling and partial least squares analysis. The paper provides valuable insights for measuring these constructs in an emerging market context and suggests a balanced approach to adopting these strategic orientations in B2B markets. The results suggest that practitioners and researchers should pay attention to both orientations simultaneously, because jointly they are associated with better firm performance.
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Dissertations / Theses on the topic "Business relationship"

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deVries, Rosalyn, and rosalyndevries@yahoo com. "Determinants of business-to-business relationship quality in a financial services context." RMIT University. Graduate School of Business, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091020.092918.

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Building and maintaining business relationships is becoming increasingly important as organisations seek to improve their competitive advantage by entering long-term relationships with strategic business partners. It is suggested that the quality of the relationship determines the likelihood of maintaining an ongoing relationship between buyers and sellers. Research in the area of business-to-business relationship quality is still in its infancy with limited agreement of the dimensions of relationship quality or even the definition of relationship quality in a business-to-business context. The aim of this Interpretivist study, set in the financial services industry in Australia, was to develop an understanding of what participants in a dyadic business relationship perceive to be the attributes of a high quality relationship. Methodologically the research took a case study approach to the collection of primary data through the use of open-ended depth interviews. Epistemologically the research derived categories and concepts from the social actors engaged in the mutually constructed social reality of the business relationship dyad. This formed the basis for understanding the quality concept by describing relationship-based activities and meanings. The findings indicate that some dimensions of relationship quality are identified dyadically whereas other dimensions are buyer or seller specific. Some dimensions of relationship quality suggested by the literature emerged from the data generated for this study, while others were previously unidentified, including good product, reciprocity, face-to-face contact, problem resolution, efficiency of service, staff consistency, business support and hierarchy of contacts. The findings suggest four implications for professional practice: the need for face-to-face contact; the importance of establishing a hierarchy of contacts across the business relationship; the suggestion that relationship quality is a continuum rather than a destination; and the suggestion that problem resolution may be a catalyst for relationship strength.
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Forkmann, Sebastian. "Challenges of change in business-to-business markets." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/challenges-of-change-in-businesstobusiness-markets(ef771ed7-8d31-45c8-b8f3-4e17b54dc159).html.

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This dissertation is structured around three original studies that offer unique insights into the challenges of change in business-to-business markets. All three studies share as an important starting point that firms rely on other firms to achieve strategic flexibility in volatile business environments. This means that firms source critical resources from business relationships in order to reduce long-term investments in times of change. From this perspective, firms' competitive advantages cross the boundaries of the firm and are embedded in their business partner networks. Thus, firms' business relationships and networks have become an important locus of organizational change in order to respond to turbulence in firms' business environments. Study one of this dissertation recognizes the importance of supplier relationships as a mechanism to react to changing business environments. The article focuses on the dynamic capabilities that enable firms to structurally reconfigure their supplier portfolios or supply networks in order to access necessary resources. The framework of relationship management capabilities introduced, is structured around three important sub-dimensions: relationship initiation, development, and ending capabilities, which collectively enable a firm to manage the reconfiguration of resource portfolios accessed via supplier relationships. The key implication for management relates to thinking beyond firms' established supply chains in times of change. While to a certain degree change can be absorbed within firms' existing supply chains, there might be a need to be 'agile', i.e. search for other suppliers who are better suited to more efficiently and effectively address such changes affecting firm competitiveness in the long run. While study one highlights the importance of firms' agility in adapting their supply chains in response to changes in their business environment, study two of this dissertation, although with a focus on the demand side of the business model, addresses the managerial challenges associated with such an agile adaptation process. Study two conceptualizes a framework for business model change and provides managers guidance to approach business model redesign. In particular, study two focuses on service business models and introduces the concepts of service infusion and defusion as important processes of business model redesign. The service infusion and defusion framework provides a pragmatic and systematic approach to understanding the nature of the business model change that companies have to manage, as well as linking these changes with knowledge creation and transfer processes. These are shown to be key for successfully managing such a business model redesign. While studies one and two assume strategy and its implementation to be key to a successful response to changes in firms' business environment, study three draws attention to the difficulties of arriving at such an appropriate or fitting response strategy in the first place, given the available information. In particular, this study examines the link between sensing changes in firms' business environments and managerial decision making in the form of strategy choice. Thereby, the study shows that strategy change causes disruptions, which eventually affect firm performance. This effect is compounded with increasing sensitivity to change as well as increasing number of factors that trigger change, and thus impairs the long term benefits of such strategy change. Thus, the effectiveness of strategy or business model changes and their implementation is inevitably contingent on distinguishing key signals from noise that disturb or misguide firms' strategic decisions.
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Molin, Jonas. "Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes." Licentiate thesis, Handelshögskolan i Stockholm, Institutionen för Marknadsföring och strategi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-2300.

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Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. To address the above this licentiate thesis presents the results of a comparative and grounded theory inspired case study of two major Swedish FM services outsourcing projects, a public and a private case of operational partnering. Client-provider interaction processes on management level have been followed regularly over time utilizing participant observation as a core element combined with interviews and documentary studies. Observed variations in relational orientation over time, are problematized and discussed. A substantive theory – Business streamlining - of Facility Management outsourcing processes, including the seldom-researched life after purchase processes, is outlined and contextualized. It is argued that existing relational classifications, such as operational partnering, do not capture the life after purchase dynamics of the studied relationships. Business streamlining rests on four main categories, which have major influence on how Facility Management relationships evolve over time.

Lic.-avh. Stockholm : Handelshögskolan, 2014

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Stapelberg, Colette. "Contact personnel versus the organisation : antecedents impacting relationship quality in the business-to-business context." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22836.

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The value of the organisation’s credibility, reputation and interaction with customers equates to its relationship capital. Relationship capital defines the aptitude of an organisation to establish relationships in order to share information, knowledge, ideas, opportunities, contacts and referrals. However, the organisations as well as its personnel play a critical role in relational exchange and the quality of the relationship that is built with the customer. A strong positive relationship links relationship quality to suppliers, contact personnel and buyer’s loyalty by focussing on both the organisation and the individual commitments in a B2B relationship. The study seeks to determine the importance of organisational commitment and individual commitment in improving relationship quality within the Life Science industry. This is achieved by focusing on the individual antecedents that form individual commitment, consisting of antecedents such as communication, similarity, interaction frequency and the seller’s expertise. Similarly, it determines the buyer’s commitment to the organisation which consists of antecedents such as dependence on seller, relationship age and relationship benefits.The findings offer important insight of relationships between buyers and sellers in the B2B markets. The results indicate that relationship quality can be increased by simultaneously focussing on individual and organisational antecedents. The individual antecedents that significantly influence relationships in the Life Science industry are the seller’s expertise followed by interaction frequency. Similarly, the organisational antecedents are the relationship age followed by relationship benefits. Overall, the age of the relationship followed by seller’s expertise, interaction frequency and relationship benefits are the most effective relationship-building strategies across all elements of a relationship within this particular industry.This research provides both an academic contribution to the relationship marketing field as well as a practical implication for managers and executives within organisations. The main contribution for academic purposes involves both confirmation and distinctions from hypothesised relationships. The dissimilarities found in this study speak to the importance of the industry setting in which these relationships exits. Furthermore, this study suggests the integration of two bodies of literature: individual and organisational commitment. This research is of specific value to managers who are responsible for increasing relationship capital within their organisations. Simultaneous focus on these antecedents will allow managers to improve their relationship quality with the customer which would assist in retaining the customer on a long-term basis.
Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
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Jarrett, Loran. "Social Media Deployment in a Business to Business Environment: Theory and Practice." Scholar Commons, 2018. https://scholarcommons.usf.edu/etd/7527.

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Social media is increasingly being used by business-to-business (B2B) firms to engage with their customers as they seek to maintain and grow their relationship with their customers. In my dissertation, I examine what communication objectives B2B firms seek to achieve via social media at different stages of the relationship cycle (exploration, expansion, maturity). I then use a panel of social media experts to evaluate the social media efforts of these firms to determine how well these firms achieve their social media objectives. I then contrast how the social media communication objectives of these firms at different stages of the relationship line up with what academic literature suggests as being the most appropriate at the given stage of the relationship and thus highlight the gaps between theory and practice.
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Tontoh, Anthony, and Yaw Opoku Gyamfi. "MAINTAINING CUSTOMER RELATIONSHIP IN BUSINESS-TO-BUSINESS MARKETING." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-463.

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The relationship between organizations and their customers is a critical issue when establishing a long-term relationship. It is difficult for organizations to really manage and main-tain the relationship with their customers as some organizations fail to build up relationships.

The process of learning and adapting to other customers is costly and time intensive. This is an issue that needs to be taken into consideration. Another aspect that needs to be looked at is the way organizations can set up a plan to build a competitive advantage. With this, most organizations do tend to loose their customers due to the inability to use their resources well and also managing them effectively.

This paper examines the relationship between the supplier and the customer and the possibilities of managing and maintaining the customer relationship.

Qualitative analysis is used in this paper since it is the appropriate method to meet our purpose. There were two companies interviewed from the logistic industry and mechanical industry.

Finally, our result in this paper indicates that in order to maintain customers, it is vital for organizations to meet their needs. As a result, satisfaction and loyalty is the ultimate goal for organization to maintain their customers. This is the way of avoiding key and non-key customers from leaving and also strengthening the relationship.

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Malm, Jimmie, and Enrique Guy. "The impact of simulations on Business Relationships : How the utilization of simulations affects the nature of a business relationship." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-771.

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Decision making with the help of graphs has been applied for a long time. Previous to the introduction of computerized solutions, graphs and complementary pictures were hand drawn. With the introduction of computers came the colored and dynamic “animations” called simulations which are used today. The focal company of this study, Ångpanneföreningen AB, has during an extensive period of time constructed simulations of complex systems which they have used in order to satisfy specific needs of their customers in different areas. Depending on the complexity of the product and the needs it is ought to fulfill, the exchange of it will have a direct impact on the interactions carried out between the buying and selling parties in various ways. A question that this thesis looked to answer was how the utilization of simulations affects Ångpanneföreningen AB’s relationship with its customers. The purpose of this study is to describe how the use of a simulation program may affect the relation between two parties in a business relationship. A case study approach based on focused and semi-structural interviews has been used for this study.The effects of the use of simulations on a business relationship, in terms of benefits perceived, depend on the purpose set for the software. This meaning that it depends on whether the results and benefits are of such kind that they are possible to measure. However, if measurable, then the awareness of perceived benefits contributes to a stronger relationship since trust is likely to follow from met expectations. The simulation software offered by ÅF has the characteristics of both a product and a service with a highly technological nature. When dealing with simulations holding such attributes, a high level of exchanges is likely to be involved. Furthermore, interdependencies between two parties in a business relationship tend to develop as both the exchanges due to, and the complexities of, the simulation are of a high level, meaning that exchanges are needed in both directions.

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Tenner, Ulrike. "Business Relationship Dissolution : The impact of relationship properties." Thesis, Mittuniversitetet, Institutionen för samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13164.

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The Bachelor Thesis focuses on the research of the dissolution process. Recent literature claims that up today there is a theoretical gap in this field. So far models of reasons, stages, actors and communication strategies are evolved and here explained. The empirical investigation of the Bachelor Thesis focuses on two research questions – the investigation of the dissolution process in Eastern Germany as well as the investigation of the impact of relationship properties on the dissolution process. CEOs of SME in Eastern Germany were interviewed about their experience with dissolutions. The findings of the study match the theory only partially. The reality of the dissolution process is through the theory well-explained, while the second research question of this thesis is more difficult to answer. The relationship properties and their impact on the process are still very fuzzy and only vague assumptions can be made within this study. Besides the outcome of the investigation further new variables appeared to be influencing the dissolution process. For instance the industry and its properties are an important influencing factor for the dissolution process and the theory of Porter's five forces seem to be crucial.
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Stafford, Michael, Emelie Domeij, and Patrick McGonagle. "Business Relationship Management : An In-depth study into the Business Relationships of the Construction Industry." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16007.

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This paper is an in-depth study of business relationships in the Swedish construction industry and how e-commerce applications have affected the matter.  E-commerce applications are being used by all types of industries, while the construction industry lags behind and is currently in the process of implementing such type of systems. Primary data was obtained through four in-depth interviews, three of which were conducted with leading Swedish construction companies, and one with a large supplier to the industry.  The data obtained was analyzed using a series of academic tools such as currnet peer reviewed articles and models covering the topics of business relationships as well as e-commerce applications. Most importantly, the research revealed that communication on levels that affect business relationships has not decreased substantially wit hthe implementation of e-commerce applications.  Secondly, an important aspect and prerequisite for a business relationship is the price of goods traded and geographic positioning.  This may be an industry specific finding, due to both factors' high impact on total cost.  Accordingly, the paper provides a model using the obtained data, as the current academic literature weighs aspects which suppoert the forming of business relationships differently.
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Himanka, L. (Laura). "Relationship building in cross-cultural business-to-business context." Bachelor's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201705312240.

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During the past decades, international trade of goods and services has been growing fast. In the globalizing market, understanding cultural differences is essential. When building customer relationships across national borders, the possibility of cultural conflicts and misunderstandings is substantial and many factors must be taken into consideration. In business-to-business market the importance of individual customers is emphasized. High customer loyalty can improve a company’s performance significantly by increasing revenue and reducing customer acquisition costs. Therefore, the importance of relationship quality cannot be questioned. This thesis is a literature review that seeks to find the key elements of cross-cultural relationship strength by first studying the elements of relationship quality and then combining these findings to the cross-cultural context.
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Books on the topic "Business relationship"

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Maier, Ernest L. Cases in business to business relationship selling. Englewood Cliffs, NJ: Prentice Hall, 1995.

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Tierney, Michelle. Relationship marketing in business-to-business services. Dublin: University CollegeDublin, 1996.

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Kleinaltenkamp, Michael, Wulff Plinke, and Ingmar Geiger, eds. Business Relationship Management and Marketing. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-43856-5.

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Burnett, Ken. Relationship Fundraising. New York: John Wiley & Sons, Ltd., 2002.

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Ebi, Marandi, ed. Relationship marketing management. London: Thomson Learning, 2003.

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Acuff, Jerry. The Relationship Edge. New York: John Wiley & Sons, Ltd., 2007.

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1959-, Bjerre Mogens, ed. Strategic relationship marketing. Berlin: Springer, 2002.

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Chung, Yu-Chen. Relationship marketing: The role of salesperson in business relationship marketing. (s.l: The Author), 2001.

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Sturdy, Graham R. Customer relationship management using business intelligence. Newcastle upon Tyne, UK: Cambridge Scholars Publishing, 2012.

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Carol, Kerr, ed. Customer relationship management. New York: McGraw-Hill, 2002.

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Book chapters on the topic "Business relationship"

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Kleinaltenkamp, Michael, and Bettina Kühne. "Asymmetrische Bindungen in Geschäftsbeziehungen des Business-to-Business-Bereichs." In Relationship Marketing, 11–44. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-642-55654-8_2.

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Helmke, Stefan, and Matthias Uebel. "Systematische Neukundengewinnung im Business-to-Business-Bereich." In Effektives Customer Relationship Management, 51–64. Wiesbaden: Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-8349-4176-3_3.

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Zipser, Andreas. "Business Intelligence im CRM." In Customer Relationship Management, 35–57. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/978-3-642-56552-6_2.

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Rose, Christoph. "Relationship quality in business to business customer-supplier relationships." In Supplier Relationships to Family Firms, 7–24. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19048-4_2.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business, 608–28. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-19532-8_20.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business, 584–602. Wiesbaden: Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-8349-4240-1_19.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business, 531–48. Wiesbaden: Gabler, 2010. http://dx.doi.org/10.1007/978-3-8349-6336-9_17.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business, 562–80. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-10347-7_19.

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Wirtz, Bernd W. "E‐Customer Relationship Management." In Electronic Business, 779–801. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-30712-7_25.

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Plattner, Hasso. "Customer Relationship Management." In Electronic Business Engineering, 1–12. Heidelberg: Physica-Verlag HD, 1999. http://dx.doi.org/10.1007/978-3-642-58663-7_1.

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Conference papers on the topic "Business relationship"

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Lestari, Rahmi Asih, Ratih Hurriyati, and Hilda Monoarfa. "Mutual Business Relationship Development Efforts." In 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220701.037.

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Radionova-Girsa, Elina. "RELATIONSHIP MARKETING ON THE INTERNET: BUILDING A LONG-TERM RELATIONSHIP WITH CUSTOMERS." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.35.

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The purpose of the study is to find out the main approaches to the relationship marketing on the in-ternet that could help companies to build a long-term relationship with their customers. Principal ob-jectives are to find and analyse scientific literature on the topic; with statistical and empirical analysis to find out the main differences between relationship marketing in the traditional and internet dimen-sion. The research methods of the paper are scientific literature theoretical analysis, statistical and empirical data analysis. The results of the research are both theoretical and practical. Using results companies will be able to share their customers seeing at what stage they are located and what further steps should be taken to achieve the desired result.
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Ratnasari, Anne, Yusuf Hamdan, and Aning Sofyan. "Implementation of Business-Partner Relationship in Empowering Small Business." In 2nd Social and Humaniora Research Symposium (SoRes 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200225.056.

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Brown, Carol V., Michael R. Vitale, and Jeanne W. Ross. "The IS-business partner relationship (panel)." In the 1995 ACM SIGCPR conference. New York, New York, USA: ACM Press, 1995. http://dx.doi.org/10.1145/212490.212609.

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Chudaev, V. V., and Т. А. Miroshnichenko. "BUSINESS TOURISM: RUSSIAN AND CHINESE RELATIONSHIP." In RUSSIA AND CHINA: A VECTOR OF DEVELOPMENT. Amur State University, 2020. http://dx.doi.org/10.22250/rc.2019.2.98.

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Kuhlman, Philip. "2020 NLIT Business Relationship Management COIN." In Proposed for presentation at the 2020 National Laboratories Information Technology Summit held October 13-16, 2020. US DOE, 2020. http://dx.doi.org/10.2172/1825623.

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Yinghong, Wan, Cao Xiaopeng, Shao Wenli, and Lv Hongjun. "Customer relationship retention game based on relationship reputation." In 2011 International Conference on E-Business and E-Government (ICEE). IEEE, 2011. http://dx.doi.org/10.1109/icebeg.2011.5886816.

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Panko, Vadym. "POSSIBILITIES FOR COORDINATION BETWEEN BUSINESS AND GOVERNMENT IN THE DEVELOPMENT OF ENVIRONMENTAL SUSTAINABILITY UTILIZING BUSINESS INTELLIGENCE." In 2nd International Conference on Relationship between public administration and business entities management. Scientific Center of Innovative Researches OÜ, 2022. http://dx.doi.org/10.36690/rpabm-2022-77.

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Evans, Nina. "Promoting Fusion in the Business-IT Relationship." In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2766.

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Failed Information Technology (IT) projects are common in organisations, as IT solutions often do not meet the expectations of business clients. Business experts often have a negative perception of the people working in the IT function. There seems to be a proverbial “chicken-and-egg situation”: the relationship between business and IT suffers because IT projects fail to solve the real business need and, on the other hand, many IT projects fail because of existing interpersonal relationship problems between business- and IT employees. Research was done to identify categories of issues in the business-IT interface and rank them in order of significance. The term “fusion” is used in this paper, to refer to the process by which the elements of the IT function and the rest of the business work together to achieve a common goal. This paper reports on the categories of issues and draws a conclusion of what would constitute fusion in the business-IT interface.
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Veganzones, David, and Eric Séverin. "ON THE INFLUENCE OF BANKING RELATIONSHIPS ON FRENCH SMES FAILURE." In Economic and Business Trends Shaping the Future. Ss Cyril and Methodius University, Faculty of Economics-Skopje, 2020. http://dx.doi.org/10.47063/ebtsf.2020.0015.

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Small and medium firms are highly dependent on banks to finance their business activities. Thus, banking relationship may be crucial to overcome financial difficulties and to ensure their continuity. Accordingly, this paper investigates the influence of banking relationship on SMEs failure. In particular, four measures that firms can control to build their banking relationships and, that resemble standard variables from the literature on bank/firms relationships are evaluated: the breadth of relationships (number of banks), the relationship length(relationship duration), the relationship proximity (bank-firm distance) and, the relationship form (type of bank). Applying a logistic regression to a unique sample of 4960 French SME firms over the period 2013-2016, we evidence that banking relationships have a significant role on the SMEs likelihood of failure. More precisely, we find that multibank relationships, working with a small bank and relationship length are significantly negative correlated with SMEs failure. The opposite effect appears in bank-firm distance, which increases the SMEs probability of failure. Additionally, a corporate failure prediction model was built based on both financial ratios and banking relationship variables. The performance of this model was compared to a model based solely on financial ratios as predictive indicators. The results indicate that banking relationship variables possess prediction power to failure and enhance the performance of corporate failure models. Consequently, our findings are important from a policy perspective to further comprehend the role that banks play on SMEs failure.
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Reports on the topic "Business relationship"

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Kim, Chang-Jin, Jeremy M. Piger, and Richard Startz. The Dynamic Relationship Between Permanent and Transitory Components of U.S. Business Cycles. Federal Reserve Bank of St. Louis, 2001. http://dx.doi.org/10.20955/wp.2001.017.

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Vale, Steven. Exploring the relationship between DDI, SDMX and the Generic Statistical Business Process Model. Inter-university Consortium for Political and Social Research (ICPSR), 2011. http://dx.doi.org/10.3886/ddiothertopics01.

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Avila-Montealegre, Oscar, and Carter Mix. Common Trade Exposure and Business Cycle Comovement. Banco de la República de Colombia, December 2020. http://dx.doi.org/10.32468/be.1149.

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A large empirical literature has shown that countries that trade more with each other have more correlated business cycles. We show that previous estimates of this relationship are biased upward because they ignore common trade exposure to other countries. When we account for common trade exposure to foreign business cycles, we find that (1) the effect of bilateral trade on business cycle comovement falls by roughly 25 percent and (2) common exposure is a significant driver of business cycle comovement. A standard international real business cycle model is qualitatively consistent with these facts but fails to reproduce their magnitudes. Past studies have used models that allow for productivity shock transmission through trade to strengthen the relationship between trade and comovement. We find that productivity shock transmission increases business cycle comovement largely because of a country-pair's common trade exposure to other countries rather than because of bilateral trade. When we allow for stronger transmission between small open economies than other country-pairs, comovement increases both from bilateral trade and common exposure, similar to the data.
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Keith, Kevin G. Analysis of the Relationship Between Reliance on Government Business and Financial Condition of Defense Firms. Fort Belvoir, VA: Defense Technical Information Center, June 1995. http://dx.doi.org/10.21236/ada301658.

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Offensend, Elizabeth. Crafting a Space: A Feminist Analysis of the Relationship Between Women, Craft, Business and Technology on Etsy.com. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.892.

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Villagra, N., B. López, and A. Monfort. The management of intangibles and corporate branding: Has anything changed in the relationship between business and society? Revista Latina de Comunicación Social, December 2015. http://dx.doi.org/10.4185/rlcs-2015-1072en.

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Fuentes, Rolando. Distribution Networks Tariff Design in the Era of Decentralization: A Business Model Approach. King Abdullah Petroleum Studies and Research Center, November 2020. http://dx.doi.org/10.30573/ks--2020-dp24.

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In this paper we discuss the unexplored two-way relationship between distribution network tariff design and the emergence of new business models in the power sector. Distribution network tariffs have traditionally used a cost accounting method. We suggest, instead, the use of a business model framework to analyze the extent to which emerging business models in the power sector change the way electricity distribution network services are priced and packaged.
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Benavente, José Miguel, and Pluvia Zuñiga. How Does Market Competition Affect Firm Innovation Incentives in Emerging Countries? Evidence from Chile and Colombia. Inter-American Development Bank, May 2022. http://dx.doi.org/10.18235/0004235.

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The effect of market competition on firm innovation remains controversial, especially in the context of developing countries. This paper presents new empirical evidence about the causal impact of competition on firm innovation for Chilean and Colombian manufacturing firms. Using instrumental-variable estimation, our results show that market competition increases firm propensity to invest in innovation, but this relationship manifests differently in the two countries. While this relationship is linear in Chilean firms, an inversed-U shaped relation prevails in Colombian firms. In both countries, however, innovation incentives are mostly concentrated in the medium range of the firm productivity distribution. These findings are robust to including past innovation engagement, import competition, and business dynamics. In addition, first- stage estimations show that competition law interventions improved market competition in sanctioned sectors while business entry reforms significantly leveraged competition across industries. These findings stress the importance of pro-competition regulations and competition policy, not only to benefit consumers welfare but also to support firm innovation.
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Cai, Jing, and Adam Szeidl. Interfirm Relationships and Business Performance. Cambridge, MA: National Bureau of Economic Research, December 2016. http://dx.doi.org/10.3386/w22951.

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Bock, Geoffrey. Building Business Relationships through Product Information Assets. Boston, MA: Patricia Seybold Group, April 2002. http://dx.doi.org/10.1571/ov4-25-02cc.

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