Dissertations / Theses on the topic 'Business processes'
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1
Taylor, Paul. "Autonomic business processes." Thesis, University of York, 2015. http://etheses.whiterose.ac.uk/11712/.
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Business processes in large organisations are typically poorly understood and complex in structure. Adapting such a business process to changing internal and external conditions requires costly and time consuming investigative work and change management. In contrast autonomic systems are able to adapt to changing environments and continue to function without external intervention. Enabling business processes to adapt to changing conditions in the same way would be extremely valuable. This work investigates the potential to self-heal individual business process executions in generic business processes. Classical and Immune-inspired classification algorithms are tested for their predictive utility with Decision Trees augmented with MetaCost and Immunos 99 exhibiting the best performance respectively. An approach to deriving recovery strategies from historical process data in the absence of a process model is presented and tested for suitability. Also presented is an approach to selecting the best of the determined recovery strategies for application to a business process execution, which is then tested to determine the impact of its parameters on the quality of selected recoveries.
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Meyer, Andreas, Sergey Smirnov, and Mathias Weske. "Data in business processes." Universität Potsdam, 2011. http://opus.kobv.de/ubp/volltexte/2011/5304/.
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Process and data are equally important for business process management. Process data is especially relevant in the context of automated business processes, process controlling, and representation of organizations' core assets. One can discover many process modeling languages, each having a specific set of data modeling capabilities and the level of data awareness. The level of data awareness and data modeling capabilities vary significantly from one language to another.
This paper evaluates several process modeling languages with respect to the role of data. To find a common ground for comparison, we develop a framework, which systematically organizes process- and data-related aspects of the modeling languages elaborating on the data aspects. Once the framework is in place, we compare twelve process modeling languages against it. We generalize the results of the comparison and identify clusters of similar languages with respect to data awareness.Prozesse und Daten sind gleichermaßen wichtig für das Geschäftsprozessmanagement. Prozessdaten sind dabei insbesondere im Kontext der Automatisierung von Geschäftsprozessen, dem Prozesscontrolling und der Repräsentation der Vermögensgegenstände von Organisationen relevant. Es existieren viele Prozessmodellierungssprachen, von denen jede die Darstellung von Daten durch eine fest spezifizierte Menge an Modellierungskonstrukten ermöglicht. Allerdings unterscheiden sich diese Darstellungenund damit der Grad der Datenmodellierung stark untereinander. Dieser Report evaluiert verschiedene Prozessmodellierungssprachen bezüglich der Unterstützung von Datenmodellierung. Als einheitliche Grundlage entwickeln wir ein Framework, welches prozess- und datenrelevante Aspekte systematisch organisiert. Die Kriterien legen dabei das Hauptaugenmerk auf die datenrelevanten Aspekte. Nach Einführung des Frameworks vergleichen wir zwölf Prozessmodellierungssprachen gegen dieses. Wir generalisieren die Erkenntnisse aus den Vergleichen und identifizieren Cluster bezüglich des Grades der Datenmodellierung, in welche die einzelnen Sprachen eingeordnet werden.
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ROSSETTI, ANDREA. "Model checking business processes." Doctoral thesis, Università Politecnica delle Marche, 2011. http://hdl.handle.net/11566/241895.
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I sistemi di Business Process Management sono spesso utilizzati per migliorare ed aumentare la produttività di organizzazioni ed aziende. Per tali sistemi è importante controllare tutte le variabili (compreso il tempo) e lo stato di tutti gli stakeholders che entrano in gioco nei processi. Questi task consentono di aumentare la soddisfazione degli operatori, consentono di migliorare le stime in termini di tempistiche, di controllare le criticità ed in genere consentono di tenere sotto controllo tutti i processi aziendali di un’organizzazione. Nonostante questo molte aziende basano le loro analisi su modelli di processi molto semplici. Questo lavoro presenta un algoritmo denominato “Semantic Timed Model Checking“ applicato ai processi aziendali. Questo algoritmo è stato impiegato in scenari differenti come la selezione, la validazione ed il monitoring dei processi. L’approccio è basato sui seguenti step:
1) rappresentazione dei processi aziendali sotto forma di “semantically annotated timed transition systems” (ATTS), 2) rappresentazione delle specifiche basate su di una rappresentazione annotata semanticamente della logica “timed computation tree logic” (AnTCTL), e 3) un efficiente algoritmo di model checking. Gli ATTS permettono di tenere in considerazione le evoluzioni nel tempo dei processi di business, con i loro vincoli temporali. Questa logica è basata sui sistemi TTS.
L’importanza della semantica è notoriamente riconosciuta, ci consente infatti di fornire significati non ambigui ai processi e alle variabili che in essi entrano in gioco. A tal fine vengono utilizzati formalismi propri della logica descrittiva.
Questo lavoro presenta un’integrazione dei sistemi TTS e della rappresentazione semantica in un modo molto efficiente. La AnTCTL premette infatti di rappresentare i tradizionali indicatori di performance con una semantica propria e ben definita. Inoltre è possibile introdurre una serie di nuovi indicatori che non sarebbero invece definibili con i modelli di processi aziendali tradizionali.
L’algoritmo di model checking è un integrzione dell’algoritmo “timed model checking” con aggiunta di notazioni semantiche.
Questo lavoro può essere considerato il primo passo verso l’utlizzo del semantic timed model checking nei problemi di analisi delle performance dei processi aziendali. Il metodo proposto è stato applicato ad un in caso di studio basato su processi aziendali reali.Business Process Management systems are often used to improve the productivity of organizations and companies. For such systems, it is important to control all the variables (among them the time) and the status of all the stakeholders that are involved into the processes. This task aims at improving the employee satisfaction, the estimation of time and criticalities, and the control of business processes of an organization. In spite of this important task, most of the companies base their analysis on very simple process models. This work presents a Semantic Timed Model Checking algorithm for Business Processes. It has been used as a basic tool in several scenarios such as process selection, process validation, and process monitoring. The approach relies on: 1) a representation of business processes based on semantically annotated timed transition systems (ATTS), 2) a representation of specifications based on a semantically annotated version of timed computation tree logic (AnTCTL), and 3) an efficient model checking algorithm. The ATTS allows us to take into account the temporal evolution of a business process, with its temporal constraints. This is based on Timed Transition Systems. The importance of semantics is also widely recognized. Indeed, semantics allows us to provide a non-ambiguous meaning to process activities and variables. According to the mainstream, the semantics relies on Description Logic. As a consequence, this work presents an integration of timed transition systems and semantic representation technologies in an efficient way. The AnTCTL allows us to represent the traditional performance indicators with a well-founded semantics. Furthermore, it is possible to define a new set of indicators that it is not possible to define with the traditional business process models. The model checking algorithm is an integration of traditional timed model checking techniques with semantic reasoning. This algorithm has been proved to be sound and complete and PSPACE-Complete. This work can be considered the first step towards the use of semantic timed model checking in problems of performance analysis for Business Processes. The proposed approach has been applied to real world case studies.
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Frauendorf, Janine. "Customer processes in business to business service transactions /." Wiesbaden : Dt. Univ.-Verl, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2870462&prov=M&dok_var=1&dok_ext=htm.
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Frauendorf, Janine Kleinaltenkamp Michael. "Customer Processes in Business-to-Business Service Transactions /." Wiesbaden : Deutscher Universitäts-Verlag, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2870462&prov=M&dok_var=1&dok_ext=htm.
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Bala, Saimir, Macias Cristina Cabanillas, Andreas Solti, Jan Mendling, and Axel Polleres. "Mining Project- Oriented Business Processes." Springer, Cham, 2015. http://dx.doi.org/10.1007/978-3-319-23063-4_28.
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Large engineering processes need to be monitored in detail
regarding when what was done in order to prove compliance with rules
and regulations. A typical problem of these processes is the lack of con-
trol that a central process engine provides, such that it is difficult to
track the actual course of work even if data is stored in version control
systems (VCS). In this paper, we address this problem by defining a
mining technique that helps to generate models that visualize the work
history as GANTT charts. To this end, we formally define the notion of a
project-oriented business process and a corresponding mining algorithm.
Our evaluation based on a prototypical implementation demonstrates
the benefits in comparison to existing process mining approaches for this
specific class of processes.
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Smirnov, Sergey, Farahani Armin Zamani, and Mathias Weske. "State propagation in abstracted business processes." Universität Potsdam, 2011. http://opus.kobv.de/ubp/volltexte/2011/5148/.
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Business process models are abstractions of concrete operational procedures that occur in the daily business of organizations. To cope with the complexity of these models, business process model abstraction has been introduced recently. Its goal is to derive from a detailed process model several abstract models that provide a high-level understanding of the process. While techniques for constructing abstract models are reported in the literature, little is known about the relationships between process instances and abstract models.
In this paper we show how the state of an abstract activity can be calculated from the states of related, detailed process activities as they happen. The approach uses activity state propagation. With state uniqueness and state transition correctness we introduce formal properties that improve the understanding of state propagation. Algorithms to check these properties are devised. Finally, we use behavioral profiles to identify and classify behavioral inconsistencies in abstract process models that might occur, once activity state propagation is used.Geschäftsprozessmodelle sind Abstraktionen konkreter operationaler Vorgänge, die im täglichen Geschäftsablauf von Organisationen auftreten. Um die Komplexität solcher Modelle zu bewältigen, wurde die Geschäftsprozessmodelabstraktion eingeführt. Ziel ist dabei, von einem detaillierten Prozessmodel mehrere abstrakte Modelle abzuleiten, um so auf einer höheren Abstraktionsstufe ein Verständnis für den Prozess zu bekommen. Während viel in der Literatur über Techniken zur Konstruktion abstrakter Modelle berichtet wurde, ist wenig über die Beziehungen zwischen Prozessinstanzen und abstrakten Modellen bekannt. In dieser Arbeit zeigen wir, wie der Zustand einer abstrakten Aktivität aus den Zuständen ihrer entsprechenden detaillierten Prozessaktivitäten zur Laufzeit berechnet werden kann. Der Ansatz basiert dabei auf der Übertragung des Aktivitätszustands. Mit der Zustandseindeutigkeit und der Korrektheit der Zustandstransitionen führen wir formale Kriterien ein, die das Verständnis der Zustandsübertragung erleichtern. Zudem sind Algorithmen entwickelt worden, um diese Kriterien zu überprüfen. Außerdem nutzen wir Verhaltensprofile um Inkonsistenzen im Verhalten abstrakter Prozessmodelle zu identifizieren und zu klassifizieren, die auftreten können, wenn die Aktivitätszustände gemäß den Regeln abgebildet werden.
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Sampathkumaran, Partha B. "Computing the cost of business processes." Diss., Ludwig-Maximilians-Universität München, 2013. http://nbn-resolving.de/urn:nbn:de:bvb:19-158291.
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Gallotta, Bruno. "Implementing sustainability initiatives in business processes." Thesis, University of Derby, 2018. http://hdl.handle.net/10545/623074.
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Purpose – The sustainability topic has been receiving a growing importance in the corporate environment in recent years. More and more companies are adopting sustainability practices in all their organisational levels, operations and business process as a whole; however, they have still failed to achieve the anticipated goal. Existing roadmaps, frameworks and systems do not comprehensively support sustainable business transformation. This research proposes a four phases framework, based on BPM, to help organisations to implement sustainability practices in the organisation business processes and has verified it with industry/academic specialists and validated it in a local organisation focused on sustainability initiatives. Design/methodology/approach – A conceptual framework has been created, verified and validated. The framework is based on Business Process Management (BPM) principles, which was chosen because due its capability to work in a cross process way while providing the full control of the process performance. It was then verified using a Delphi study held with 21 specialists in Sustainable Operations Management from both academia and industry and validated using an action research study on a biomass company focused in the development of sustainable energy technologies that wished to improve the implementation of sustainability initiatives in its business processes and operations. Findings – It was identified that organisations still struggle to succeed the implementation of sustainability projects. The research outlined that the business process management (BPM) approach can be used as way to implement sustainability practices in an organisation’s business processes by using the conceptual framework. The benefits from this approach are the enablement of continuous process improvement, improvement of process quality; cost reduction; increase in the customer satisfaction; and better control 3 over process performance, which can be directly linked to the improvement of the sustainability improvement. Research limitations/implication – The main limitation of this research is the application of the framework in only one real-life scenario, which was expected due the research method chosen to validate it. Future work aims to apply the framework in different scenarios, in organisations with different sizes, different maturity level, different sector, and different locations. Further research will also investigate the symbiosis of the BPM approach with other management approaches, such as lean/green manufacturing, project management, and green supply chain and carbon footprint. In addition, in a further moment, once companies are familiarised with the project methodology, it is possible to create a centre of excellence (an area within the organisation with the best practices/ processes of the industry) in terms of sustainability bringing even more value, improving continuously and generating more innovation by the form of green reference process models. Practical implications – The proposed framework uses a Business Process Management (BPM) approach, which provides a systemic solution for the organisations adopt sustainability practices in their business processes.
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Di, Ciccio Claudio, Alessio Cecconi, Marlon Dumas, Luciano García-Bañuelos, Orlenys López-Pintado, Qinghua Lu, Jan Mendling, Marija Ponomarev, An Binh Tran, and Ingo Weber. "Blockchain Support for Collaborative Business Processes." Springer Berlin Heidelberg, 2019. http://dx.doi.org/10.1007/s00287-019-01178-x.
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Blockchain technology provides basic building blocks to support the execution of collaborative business processes involving mutually untrusted parties in a decentralized environment. Several research proposals have demonstrated the feasibility of designing blockchain-based collaborative business processes using a high-level notation, such as the Business Process Model and Notation (BPMN), and thereon automatically generating the code artifacts required to execute these processes on a blockchain platform. In this paper, we present the conceptual foundations of model-driven approaches for blockchain-based collaborative process execution and we compare two concrete approaches, namely Caterpillar and Lorikeet.
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Nguyen, Hoang H. "Stage-aware business process mining." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/130602/9/Hoang%20Nguyen%20Thesis.pdf.
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Process mining enables the analysis of event logs to gain actionable insights into an organisation’s operations. However, state-of-the-art process mining techniques do not exploit the natural decomposition characteristics of business processes. “Process stages” are a generic type of business process decomposition prevalent in multiple domains, e.g. the stages of loan processing, the support levels in IT helpdesk, or the clinical stages in patient treatment. This study contributes a novel approach to process mining based on process stages. The approach is grounded on four techniques that allow the mining of process stages, the automated discovery of process models, the mining of process performance and the multi-perspective comparison of process variants. The approach has been implemented in an open-source toolset and evaluated with real-life datasets from different domains.
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Lee, Eunju. "Gendered processes : Korean immigrant small business ownership /." New York : LFB Scholarly Pub, 2006. http://www.ebrary.com/.
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Shamsaei, Azalia. "Indicator-based Policy Compliance of Business Processes." Thèse, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23476.
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Background: Business process compliance management has recently attracted a lot of attention in both business and academia as it enables organizations to not only control and monitor their business processes from a legal point of view but also to avoid financial penalties and undesirable consequences to their reputation.
Objective: This thesis aims to provide a framework that would enable organizations to:
1- Discover business processes that violate regulations, laws and policies;
2- Discover the importance level of business processes based on the organization’s goals;
3- Determine the impact of compliance-related process modifications on business goals, including conflicting goals between stakeholders, and on policies; and
4- Enable organizations to measure the level of business process compliance for one or multiple policies.
Methodology: A systematic literature review in the area of goal-oriented business process compliance management and measurement has been conducted, which showed that balancing legal compliance obligations with business objectives remains a difficult challenge. A new Indicator-based Policy Compliance Framework (IPCF), which combines policy and rule models together with models capturing business goals (with their relative importance to the organization) and business processes, has been proposed. This framework builds on the User Requirements Notation (URN), which is the first international standard to combine goal modeling with scenario modeling. The intents and objectives of policies have been modeled, as well as the goals and business processes of organizations, and indicators are used to measure the compliance level of policies. This enables the detection of non-compliant business processes and the evaluation of the impact of compliance-related process modifications on business goals. Human resource policies and business processes are used as an example to illustrate the method. Aerodrome security regulations and business processes are then used to validate the method in a real-life environment. Comparisons to related work, evaluation against different sets of criteria, and tool support complement the framework validation.
Results: The Indicator-based Policy Compliance Framework enables organizations to discover business processes that violate policies as well as other types of rules, regulations, and laws. Guidelines for modeling legal text with URN’s Goal-oriented Requirement Language (GRL) are proposed. Furthermore, IPCF helps determine the impact of compliance-related process modifications on business goals, including conflicting goals between stakeholders, and on policies. In addition, as policies sometimes apply differently to different types of organizations, a new profile for GRL, with suitable stereotypes, well-formedness constraints, and a modified analysis algorithm defined for GRL model families is used to evaluate the satisfaction level of individual goal models that are members of a larger family model. Finally, the proposed IPCF enables organizations to measure the level of business process compliance for one or multiple policies, and such measures can be visualized directly in URN models but also through interactive Business Intelligence portals, for a wider diffusion.
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Al-Humaidan, Fahad Mohammed. "Evaluation and development models for business processes." Thesis, University of Newcastle Upon Tyne, 2006. http://hdl.handle.net/10443/1947.
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Most organisations are working hard to improve their performance and to achieve competitive advantage over their rivals. They may accomplish these ambitions through carrying out their business processes more effectively. Hence it is important to consider such processes and look for ways in which they can be improved. Any organisational business process encompasses several elements that interact and collaborate with each other to achieve the required objectives. These elements can be classified into hard aspects, which deal with tangible issues related to the software system or the technology in general, and soft aspects, which deal with issues related to the human part of the business process. If the business process needs to be analysed and redesigned to improve its performance, it is important to use a suitable approach or intervention that takes into account all of these elements. This thesis proposes an approach to investigate organisational business processes by considering both soft and hard aspects. The approach, Soft Workflow Modelling (SWfM), is developed as a result of reviewing several workflow products and models using a developed workflow perspectives framework which involves several perspectives covering the soft and hard aspects of the workflow system. The SWfM approach models the organisational business process as a workflow system by handling the various perspectives of the workflow perspectives framework. This approach combines the Soft Systems Methodology (SSM) with the Unified Modelling Language (UML), as a standard modelling language of the object-oriented paradigm. The basic framework adopted is that of SSM with the inclusion of UML diagrams and techniques to deal with the aspects that SSM cannot handle. The approach also supports SSM by providing a developed tool to assist in constructing a conceptual model which is considered as the basis to model the workflow system. A case study is developed for illustrative purposes.
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Serrano, Rico Alan Edwin. "Stochastic Information Technology Modelling for Business Processes." Thesis, Brunel University, 2002. http://bura.brunel.ac.uk/handle/2438/2035.
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Business Processes (BP) and Information Technology (IT) are two areas that work very closely in helping organisations to keep or retain competitive advantage. Therefore, design in these areas should consider the advantages provided by, and the limitations that each of these domains imposes on each other. BP design tries to ensure that IT specifications are considered during the design of BP. Similarly, Information Systems (IS) design attempts to capture organisational needs, known as IS functional and Non-Functional Requirements (NFR), in order to meet the organisational goals. Despite this, BP and IT modelling techniques barely depict the way IT may affect BP performance or vice versa. For example, Business Process Simulation (BPS) is one of the modelling techniques that has been increasingly used to support process design. The performance measurements obtained from BPS models, though, are obtained considering only organisational issues, and thus cannot be used to assess the impact that IT may have on process performance. Similarly, IT modelling techniques do not provide IS performance measurements, and hence cannot depict the way IS may improve BP performance. The relationship between BP and IT can be alternatively described in terms of the relationships between BP, IS and Computer Networks (CN). By looking at the parameters that govern these relationships a simulation framework was developed, namely ASSESS-IT, that develops simulation models that provide performance measurements of BP, IS and CN, and thus can reflect the impact that IT (IS and CN) may have on BP performance. This research uses a case study to test the proposed framework (theory testing), to understand the way BP, IS, and CN domains interact (discovery), and to propose alternative theories to solve the problems found (theory building). The experimentation with the ASSESS-IT framework suggests that in order to portray the impact that IT may have on BP, analysts in these domains should first identify those performance specifications that describe how well the IS delivers its functionality (also known as non-functional requirements). It was found that when the IS does not depend on determined response time, the relationships between BP, IS and CN can be assessed using only the relationship between BP and IS. An alternative simulation framework, namely BPISS, is proposed to produce BPS models that provide performance measurements of BP and IS. Thus, BP and IT analysts can investigate the impact that a given IS design may have on BP performance, and identify a better BP and IS solution.
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Ferreira, Carla. "Precise modelling of business processes with compensation." Thesis, University of Southampton, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.274079.
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Павленко, Олена Олексіївна, Елена Алексеевна Павленко, Olena Oleksiivna Pavlenko, I. Maksymenko, and O. Shkulipa. "Influence of business processes on regional infrastructure." Thesis, Sumy State University, 2020. https://essuir.sumdu.edu.ua/handle/123456789/80960.
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Дослідження присвячено питанням оцінки вплив бізнес-процесів на розвиток регіональної інфраструктури.Исследование посвящено вопросам оценки влияние бизнес-процессов на развитие региональной инфраструктуры.
The study focuses on assessing the impact of business processes on the development of regional infrastructure.
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Silvola, R. (Risto). "One product data for integrated business processes." Doctoral thesis, Oulun yliopisto, 2018. http://urn.fi/urn:isbn:9789526221144.
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Abstract Master data describes business objects that are shared across an entire enterprise. Master data is a single source of information that should be used across the IT systems and business processes without changing. Definitions and understanding of common data and how well it is understood forms the basis for understanding the master data. The main objective of this study is to clarify how one product data should be understood and defined and to identify the main challenges and the best practices for managing the one product data for business processes. This study approaches one product data for integrated business processes from several perspectives by focusing on one product master data, data ownership, and the importance of a governance model for managing the master data. The means also to determine business value of master data and to ensure that a company’s success in reaching this business value is analysed. The findings of this study reveal the need for balance between business processes, data, and IT systems. The study indicates that a governance model is necessary in conjunction with business processes, data, and IT systems to ensure that an adequate foundation is created for one product data. One product data is the sum of product-related business data and one product master data. One product master data is the “DNA” of a product that is created by the product portfolio management process and is stored and controlled by a Product Lifecycle Management IT-system that updates the receiving systems in business processes with the common product data. One product data forms the basis for integrated business processes. In the product life cycle context, this means that data must be in place from the new product development phase to the maintenance phase, as well as across sales processes, supply chains, and care/service processes. Discontinuous data is harmful as it causes extra costs in management and slows down data analysis, as well as affects the reaction speed around changes on the business side. New business opportunities such as digitalisation may become very difficult if centralised one product data is not in place. It is important to keep in mind that if data integrity and quality are not in place in a company, adding new business models might be very challengingTiivistelmä Master data on informaatiota, joka on määritelty yksiselitteisesti ja sitä käytetään muuttumattomana ylitse eri IT- järjestelmien ja -prosessien. Datamäärityksillä tuetaan liiketoiminnan prosesseja. Datan määritelmät ja yleinen datan ymmärtämisen taso yrityksessä ovat tärkeitä elementtejä, muodostaen pohjan Master data -käsitteelle. Tämän tutkimuksen päätarkoituksena on selkiyttää kuinka yksiselitteinen tuotetieto tulisi ymmärtää ja määritellä. Samalla identifioidaan suurimmat haasteet ja parhaat käytänteet yhdenmukaisen tuotetiedon hallinnalle. Tutkimuksessa keskitytään yhtenäisen master datan käsitteistön, datan omistajuuden, sekä hallinnointimallin tärkeiden näkökulmien kautta kokonaisuuden ymmärtämiseen useista eri näkökulmista. Tutkimuksessa perehdytään myös datan liiketoiminnallisen arvon tunnistamiseen. Sen kautta voidaan varmistaa yrityksen kyvykkyys saavuttaa asetetut tavoitteet, jotka johto on määritellyt esim. strategian kautta. Tulokset kertovat, että on äärimmäisen tärkeää löytää oikea balanssi liiketoiminnan prosessien, datan ja tietojärjestelmien kesken. Yksikäsitteinen tuotetieto on summa, joka muodostuu tuotteeseen liittyvästä liiketoimintatiedosta sekä yhtenäisestä tuote master datasta. Yhtenäinen tuote master data on ikään kuin tuotteen DNA tietoa. Yhteenvetona voidaan todeta, että parhaimmillaan data määritellään kerran ja sitä käytetään muuttumattomana eri liiketoiminnan prosessissa hyödyksi. Yhtenäinen tuote data muodostaa pohjan liiketoiminnan prosessien integroimiselle. Tuotteen elinkaaren sisällön osalta tämä tarkoittaa sitä, että data luodaan osana uuden tuotteen kehitysprosessia ottaen huomioon muiden liiketoiminta prosessien tarpeet kuten myynti, logistiikka ja valmistus, huolto jne. On äärimmäisen tärkeää, että datalle ei synny epäjatkuvuuskohtia eri prosessien välille. Datan epäjatkuvuuskohdat voivat tuottaa ylimääräisinä kustannuksia ylläpidon, data analytiikan ja raportoinnin kautta. Yleinen reagointinopeus liiketoiminnan muutoksiin on yleensä hitaampaa. Uusien liiketoimintamahdollisuuksien kuten digitalisaation tai esineiden internetin (IoT) toteuttaminen voi olla haastavaa ja kallista mikäli keskitettyä ja yhtenäistettyä tuote data mallia ei ole. Yhtenäisen tuote master datan käsite ja parhaita käytänteistä toteuttava hallintamalli antavat pohjan tietokeskeiselle ajattelulle yrityksessä
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Frankova, Ganna. "Engineering Business Processes with Service Level Agreements." Doctoral thesis, Università degli studi di Trento, 2010. https://hdl.handle.net/11572/369134.
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Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up to trust and security, become of paramount importance in defining the usability and success both of services and of Web service-based business processes. Ideally, the requestor of a service wants guarantees over the behavior of the services involved in the process. These guarantees are the object of service level agreements. The objective of a company is to align the service level agreements it negotiates as much as possible with its business goals. Establishing a service level agreement that favors the business objectives requires significant commitment of resources from the enterprise side, therefore any automation and support that can be obtained for this task is greatly beneficial for the enterprise.
This thesis addresses the problem of engineering secure Web service-based business processes with service level agreements from early requirements. The present work fills the gap between the requirements engineering methodologies and the actual generation of business processes based on Service-Oriented Architectures with particular emphasis on the security aspects.
We propose a methodology for deriving secure Web service-based business processes together with service level agreements, that guarantee a certain quality of execution, from the informally specified early business requirements. Starting from early requirements modelled in the Secure Tropos formalism, we provide a set of user-guided transformations and reasoning tools the final output of which is a set of executable Web service-based secure business processes. Secure features of business processes are implemented in Secure BPEL. We propose the Secure BPEL
language as a specification language for secure business process. Related service level agreements, to be signed in order to guarantee certain quality of service, are specified by the extended WS-Agreement. We propose an extension of the WS-Agreement specification and supporting environment to made an agreement more robust and long lived.
To derive service level agreements, we propose a new algorithm and we provide a prototype implementation in the constraint solving environment ECLiPSe. The implementation uses constraint programming system to satisfy user preferences against reference business processes. The IC Hybrid Domain Solver is used to solve the constraint problem. We conducted experimentation to show the feasibility of the warning strategy. In the experimentation, more than 92% of violation points are warned in advance, and 96.5% of thrown warnings are true warnings. To show the feasibility of the approach, we evaluated the functioning of the methodology on an e-business banking scenario, more specifically, from a typical loan origination process, inspired by an actual research project use case.
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Frankova, Ganna. "Engineering Business Processes with Service Level Agreements." Doctoral thesis, University of Trento, 2010. http://eprints-phd.biblio.unitn.it/234/1/PhDThesis_Frankova.pdf.
Full textAbstract:
Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up to trust and security, become of paramount importance in defining the usability and success both of services and of Web service-based business processes. Ideally, the requestor of a service wants guarantees over the behavior of the services involved in the process. These guarantees are the object of service level agreements. The objective of a company is to align the service level agreements it negotiates as much as possible with its business goals. Establishing a service level agreement that favors the business objectives requires significant commitment of resources from the enterprise side, therefore any automation and support that can be obtained for this task is greatly beneficial for the enterprise.
This thesis addresses the problem of engineering secure Web service-based business processes with service level agreements from early requirements. The present work fills the gap between the requirements engineering methodologies and the actual generation of business processes based on Service-Oriented Architectures with particular emphasis on the security aspects.
We propose a methodology for deriving secure Web service-based business processes together with service level agreements, that guarantee a certain quality of execution, from the informally specified early business requirements. Starting from early requirements modelled in the Secure Tropos formalism, we provide a set of user-guided transformations and reasoning tools the final output of which is a set of executable Web service-based secure business processes. Secure features of business processes are implemented in Secure BPEL. We propose the Secure BPEL
language as a specification language for secure business process. Related service level agreements, to be signed in order to guarantee certain quality of service, are specified by the extended WS-Agreement. We propose an extension of the WS-Agreement specification and supporting environment to made an agreement more robust and long lived.
To derive service level agreements, we propose a new algorithm and we provide a prototype implementation in the constraint solving environment ECLiPSe. The implementation uses constraint programming system to satisfy user preferences against reference business processes. The IC Hybrid Domain Solver is used to solve the constraint problem. We conducted experimentation to show the feasibility of the warning strategy. In the experimentation, more than 92% of violation points are warned in advance, and 96.5% of thrown warnings are true warnings. To show the feasibility of the approach, we evaluated the functioning of the methodology on an e-business banking scenario, more specifically, from a typical loan origination process, inspired by an actual research project use case.
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Albores-Barajas, Pavel Alexei. "Understanding the effects of e-business on business processes : a simulation approach." Thesis, University of Strathclyde, 2007. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21983.
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This thesis defines a new approach to the analysis of the effect of e-business on business processes, utilising simulation as evaluation tool. This research was focused on answering five research questions about the suitability of simulation in this context, the role of static modelling and generic business processes, the identification of patterns for e-business activities and how to operationalise these patterns into components in simulation software, as well as how to use these components. Requirements for modelling of e-business processes were identified and documented. Pilot cases studies proved the potential of simulation for studying e-business processes (Feasibility). Generic e-business activities were derived and classified from the literature and case studies in order to fill gaps identified in existent process models. Re-usable simulation components are proposed as a result of the unique combination of simulation and e-activities in order to make simulation modelling of e-business easier. The components were tested in industrial case studies and quasi-experiments with end users for feasibility, usability and usefulness. Results show that the components' approach is feasible, that having re-usable components promotes a better analysis, (usefulness) and that it is easy to build models using the components (usability). The theoretical novelty of this research resides in bringing together three areas of study: ebusiness, simulation and business processes to analyse e-business implementations. The research contributes to the knowledge of components and re-use theory in simulation by proposing a new approach to component development, operationalisation and analysis of the degree of granularity required for these components. From a practical point of view, this research provides companies with an easier and more complete way of analysing e-business processes, breaking the barrier for the use of simulation, speeding up model building of eprocesses and getting a better understanding of the dynamics of e-processes. Future work in the area will include extending the component approach to supply chains and inter-company transactions.
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Ochi, Hanen. "Abstraction and modular verification of inter-enterprise business processes." Thesis, Sorbonne Paris Cité, 2015. http://www.theses.fr/2015USPCD064/document.
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De nos jours, les entreprises sont de plus en plus étendues et faisant collaborer plusieurs organisations pour la réalisation composée d'un objectif global. Des phénomènes tels que le commerce électronique et l'Internet stimulent en effet la coopération entre les organisations, donnant lieu a des processus métier inter-entreprises. Dans cette thèse de doctorat, nous proposons une approche ascendante pour vérifier l’interaction correcte entre des processus répartis sur un certain nombre d'organisations. Le modèle du système global étant indisponible, une approche d'analyse descendante est tout simplement impossible. Nous considérons deux critères de correction des processus métier inter-entreprises composés de deux (ou plusieurs) processus métier qui communiquent de manière synchrone et/ou asynchrone et/ou partageant des ressources. Le premier critère est générique et est exprimé par la propriété de soundness (robustesse), et certaines de ses variantes. Le deuxième critère est spécifique et peut être exprimé avec n'importe quelle formule de la logique temporelle linéaire. Chaque composante du processus global rend publique un modèle abstrait, représenté par un graphe appelé Graphe d'Observation Symbolique (GOS), permettant à la fois de préserver la confidentialité du processus local, la vérification de sa correction et de celle du processus global par composition de GOSs. Nous avons revisité et adapté le GOS afin de réduire la vérification du modèle composite à la vérification de la composition des abstractions des ses composants (leurs GOSs). Nous avons implémenté notre approche de vérification, basée sur le GOS, aussi bien pour les propriétés génériques que pour les propriétés spécifiques (LTL), et nous avons comparé les résultats obtenus avec ceux d'outils connus dans le domaine. Les résultats obtenus sont encourageants au vu du temps d’exécution et de l'espace mémoire consommés par notre technique. Ceci renforce notre conviction que le GOS est une structure appropriée pour l'abstraction et la vérification de processus métiers, en particulier lorsque ceux-ci sont faiblement couplésToday's corporations often must operate across organizational boundaries. Phenomena such as electronic commerce, extended enterprises, and the Internet stimulate cooperation between organizations. We propose a bottom-up approach to check the correct interaction between business processes distributed over a number of organizations. The whole system's model being unavailable, an up-down analysis approach is simply not feasible. We consider two correctness criteria of Inter-Enterprise Business Processes (IEBP) composed by two (or more) business processes communicating either synchronously or asynchronously and sharing resources : a generic one expressed with the well known soundness property (and some of its variants), and a specic one expressed with any linear time temporal logic formula. Each part of the whole organization exposes its abstract model, represented by a Symbolic Observation Graph (SOG), in order to allow the collaboration with possible partners. We revisited and adapted the SOG in order to reduce the verification of the entire composite model to the verification of the composition of the SOG-based abstractions. We implemented our verification algorithms, aiming at checking both specic and generic properties using SOGs, and compared our approach to some well known verification tools. The experimental results are encouraging in terms of both the construction time and the size of the abstraction's size. This strengthen our belief that the SOGs are suitable to abstract and to compose business processes especially when these are loosely coupled
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Taymouri, Farbod. "Light methods for conformance checking of business processes." Doctoral thesis, Universitat Politècnica de Catalunya, 2018. http://hdl.handle.net/10803/664708.
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Conformance Checking is a new research discipline devoted to identify deviations between business process models and their real executions. Identifying deviations boils down to the notion of alignment conceptually. An alignment quantifies to what degree a process model can imitate what happened in its observed behavior, i.e., an event log. Accordingly, an optimal alignment is the best combination by which the process model can imitate the corresponding observed behavior. The state of the art technique for alignment computation has exponential time and space complexity, hindering its applicability for medium and large instances.
The main aim of this thesis is to propose light and efficient methods for alignment computation. By finding a suitable trade-off between computation time, memory consumption and optimality, a familly of techniques is proposed such that depending on the input assumptions and required guarantees, a user can select the right technique for her particular problem.
Generally speaking, the methods presented in this thesis can be categorized as:
- Classical approaches: These techniques exploit Integer Linear Programming (ILP), as well as structural theory of Petri nets, to formulate alignment computation as an optimization of a set of linear equations. A modification to this strategy which trades-off between complexity and quality is to integrate it with state of the art approach.
- Heuristic approaches: These techniques take advantages of heuristic functions to explore the search space of alignments, to find the optimal one(s). This can be done by obtaining an initial solution, and iteratively improving it until saturation or reaching a certain criterion. Another contribution is by adopting a Genetic Algorithm with well specific designed operators, by which exploration of the corresponding search space can be speed up toward the best solution(s).
- Model reduction: An alternative way to boost the effectiveness of alignment computation is by reducing model and observed behavior without loosing alignment information. This structure reduction not only boosts the alignment computation, but also provides a big picture of detected deviations. Above that, a divide-and-conquer strategy will be provided for the ILP approach, such that it breaks the original problem into a set of smaller independent problems that can be solved independently.
Experiments witness the merit of proposed approaches with respect to state of the art technique in different perspectives, such as resource consumption, execution time, quality and accuracy of the solutions found. All methods have been implemented as a stand-alone tool box called ALI.Conformance checking és una nova disciplina dedicada a identificar desviacions entre els models de processos de negoci i les seves execucions reals. Identificar les desviacions porta directament al concepte d'alineament. Un alineament quantifica el grau en que un model de procés pot imitar el que va passar en el seu comportament observat, és a dir, un registre d'esdeveniments. En conseqüència, una alineament òptim és la millor combinació per la qual el model de procés pot imitar el comportament observat. La tècnica de referència per a la computació d'alineaments té una complexitat exponencial, el que dificulta la seva aplicabilitat per a casos mitjans o grans. L'objectiu principal d'aquesta tesi és proposar mètodes eficients per a la computació d'alineaments. En trobar un punt raonable entre el temps d'execució, el consum de memòria i la optimalitat, es proposa una família de tècniques de manera que, segons els supòsits d'entrada i les garanties requerides, un usuari pot seleccionar la tècnica adequada per al seu problema. En termes generals, els mètodes presentats en aquesta tesi es poden classificar com: Enfocaments clàssics: aquestes tècniques utilitzen la Programació Lineal Entera (anglès, ILP), així com la teoria estructural de les xarxes Petri, per realitzar la computació d'alineaments com una optimització d'un conjunt d'equacions lineals. Una modificació d'aquesta estratègia, que pondera la complexitat i la qualitat, és la d'integrar-la amb l'enfocament de referència. Aproximacions heurístiques: aquestes tècniques aprofiten funcions heurístiques per explorar l'espai de cerca d'alineaments, per trobar les solucions properes a l'òptim. Això es pot fer obtenint una solució inicial, que es millorarà iterativament fins a la saturació, o bé assolint un criteri determinat de convergència. Una altra contribució és l'adopció d'un algoritme evolutiu amb operadors específics, que permeten guiar l'exploració de l'espai de cerca corresponent cap a les millors solucions. Reducció de models: una forma alternativa de potenciar l'efectivitat de la computació d'alineaments és reduint el comportament modelat i observat sense perdre la informació d'alineaments. Aquesta reducció d'estructura no només alleugereix el problema, sinó que també proporciona una visió abstracta de les desviacions detectades. Addicionalment, es proposa una estratègia de divideix i vèncer per a l'enfocament de l'ILP, que trenca el problema original en un conjunt de problemes independents més petits que es poden resoldre de forma independent. Els experiments realitzats per cada tècnica demostren la capacitat dels algorismes proposats, en diferents perspectives, com ara el consum de recursos, el temps d'execució, la qualitat i la precisió de les solucions trobades. Tots els mètodes s'han implementat en el software open-source ALI.
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Chan, Veng Ian. "Genetic algorithm based resource allocation for business processes." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2550582.
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Ohlsson, Tobias, and Albin Carnstam. "A business intelligence application for interactive budget processes." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-75195.
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Today budgeting occurs in all types of organizations, from authorities and municipalities, to private companies and non-profit associations. Depending on whether the organization is large or small it can look very different. In large organizations the budget can be such a comprehensive document that it is difficult to keep track of it. Furthermore, in large organizations, the budget work starts very early. Thus, an effective budget process could reduce resources, time and ultimately costs. This master’s thesis report describes a budget application built with the Business Intelligence software QlikView. With the application a budgeter can load desired budget data and through a QlikView Extension Object edit the loaded data and finally follow up the work of different budgets. The Extension Object has been implemented using JavaScript and HTML to create a GUI. The edited data is sent to a back-end interface built with one web server and one database server. To evaluate the usability of the Extension Object’s GUI and determine how the budget application works and to get feedback on the Extension Object and its functionality, a user study was performed. The result of the user study shows that the application simplifies budget processes and has great potential to help budgeters and controllers to increase their effectiveness.
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Kallergis, Georgios. "Business Software Engineering Processes : An Analytics Case Study." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-207138.
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Using Information Technology (IT) solutions to automate business processes has been the norm for many organizations in recent years. Despite the great benefits an enterprise can reap from adopting such solutions, developing ones own IT solution is not as easy as it might seem. If we take into account the ever increasing complexity of modern businesses and their operating environment as well as the fast pace with which the modern world is changing, development and maintenance of such systems can easily become a daunting task. Many software development processes have been proposed over the years aiming at increasing software projects’ success rates in terms of budget, time and requirements satisfaction. In this project (code named Helium), we propose a simple software development process customised specifically for Customer Value (CV) and we apply this process to develop a novel distributed IT system that automates the main business processes of the company. Our main goal is to reduce the operational costs of Customer Value (CV) and increase its capacity and provided Quality of Service (QoS). The ”start-up” nature of the company is taken under consideration, since it introduces a considerable amount of uncertainty, as well as the fact that the initial set of projects in their project road-map are going to be thesis projects carried out by students and not experienced professionals. The proposed distributed architecture aims at providing maintenance, expansion, performance and scalability benefits. A basic set of measurements, carried out on the implemented system, validate the correctness of our approach with respect to performance and a set of interviews carried out with senior developers and managers validate the importance of the benefits of the process and architecture from a business standpoint.
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Li, Yin Hua Computer Science & Engineering Faculty of Engineering UNSW. "A framework to enforce privacy in business processes." Publisher:University of New South Wales. Computer Science & Engineering, 2008. http://handle.unsw.edu.au/1959.4/43508.
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Service-oriented architectures (SOA), and in particular Web services, have quickly become a popular paradigm to develop distributed applications. Nowadays, more and more organizations shift their core business to the Web services platform within which various interactions between the autonomous services occur. One of the widely accepted standards in the Web services platform is Business Process Execution Lan- guage for Web Services (BPEL4WS, or BPEL for short). BPEL defines a language to integrate Web services by creating composite Web services in the form of business processes following the service orchestration paradigm, and it enables organizations to focus on core competence and mission-critical operations while outsource every- thing else to reduce costs and time to market. However BPEL is deficient in privacy issues. The facts are: (1) service requestors?? personal information is fundamental to enable business processes (e.g., the mortgage approval business process); (2) privacy concerns have become one of the most important issues in Information Technology and has received increasing at- tention from organizations, consumers and legislators; (3) most organizations have recognized that dealing correctly and honestly with customers?? privacy concerns can have beneficial returns for their businesses, not only in terms of being compliant with laws and regulations but also in terms of reputation and potential business op- portunities. If not addressed properly, privacy concerns may become an impediment to the widespread adoption of BPEL. Privacy issues have many aspects, the privacy concerns of potential service re- questor (i.e., client) and the privacy concerns of service provider (i.e., organization) are two of them. Service requestor specifies his/her privacy concerns as privacy preference, while service provider defines and publishes its privacy policy to specify its privacy promises. Before requestor accesses certain service, he/she likes to know whether the service provider will respect his/her privacy preference. Otherwise, the requestor may seek the desired service from somewhere else. On the other hand,even though most organizations publish their privacy promises, it will be more convincing if customers are assured that such privacy promises are actually kept within the organizations. In this thesis, we propose a privacy enforcement framework for business processes. In particular, we focus on those that are automated using BPEL. The framework consists of two parts. One focuses on the service requestors?? perspective of privacy, the other concentrates on the privacy concerns of the business process owner (i.e., the service provider). More specifically, the first part of the framework is based on description logic, and allows to represent privacy concepts and perform some rea- soning about these concepts. The reasoning engine will check requestor??s privacy preference against the service provider??s published privacy promises before the re- questor accesses the desired service. The second part of the framework facilitates the service provider to enforce its privacy policy within all its business processes throughout the life cycle of personal data. The privacy enforcement can be achieved step by step: privacy inspection, privacy verification and privacy obligation man- agement. The first step, privacy inspection, aims to identify which activity needs the involvement of what personal data. The second step, privacy verification, is to verify the correctness of designed BPEL business processes in terms of privacy. The third step is to enforce the privacy by managing the fulfillment of the obligation during the execution of business process. The privacy enforcement framework presented in the thesis has been implemented. The first part of the framework is implemented in the Privacy Match Engine prototype. For the second part of the framework, as different parts of the privacy policy need to be enforced at different stages of the life cycle of business processes, the implementation consists of a privacy verification tool and a privacy obligation management system.
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Shahzad, Muhammad Khurram. "Improving Business Processes using Process-oriented Data Warehouse." Doctoral thesis, KTH, Data- och systemvetenskap, DSV, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-107691.
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The Business Process Management (BPM) lifecycle consists of four phases: design and analysis, configuration, enactment, and evaluation - also known as performance analysis and improvement. Performance analysis and improvement of business processes, one of the core phases in the BPM life cycle, is becoming on top of the agenda for many enterprises. An emerging approach to that is to use the business intelligence approaches that attempt to facilitate the analytical capabilities of business process management systems by implementing process-oriented data warehouse and mining techniques. However, little work has been has done on developing core methods and tools for performance analysis and improvement of business processes. In particular, adequate methods, clearly defined steps or instructions that can guide process managers for analyzing and improving processes using process warehouse (PW) are not available. In the absence of such methods, guidelines or clearly defined steps, important steps may be ignored and credible improvements steps cannot be taken. This research addresses the described limitations by developing a method for performance analysis and improvement of business processes. The key feature of the developed method is, it employs business-orientation in the design and utilization of a PW. The method is composed of three steps, building goal-structure, integrating goal-structure with PW, and analyzing and improving business processes. During the first step, a set of top-level performance goals are identified for the process of interest. Subsequently, the identified goals are decomposed to generate a goal-structure that is aligned with the functional decomposition of the process of interest. The second step describes a technique for integrating the generated goal-structure with PW. The third step describes, a performance estimation model, a decision model and a step by step approach that focuses on utilizing PW for analysis and improvement of business processes. In order to facilitate the use of the proposed method a prototype is developed. The prototype offers a graphical user interface for defining goal structure, integrating goals with PW, and goal-based navigation of PW. In order to evaluate the proposed method, we first develop an evaluation framework and subsequently use it for the evaluation of the proposed method. The framework consists of three components, each representing a type of evaluation. The components are, methodological-structure evaluation, performance-based evaluation and perception-based evaluation. The results of the evaluation show partial support for the methodological structure. However, the results of performance and perception evaluation show promising results of the proposed method.QC 20121217
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Gorton, Stephen Mark. "Policy-driven reconfiguration of service-targeted business processes." Thesis, University of Leicester, 2011. http://hdl.handle.net/2381/9890.
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Workflows are a key part of Business Process Management, o ering the potential to automate a number of business activities. Workflows are though constrained to their design, i.e. workflow functionality does not extend outside its own specification. A relatively small number of solutions to this inflexibility have been proposed. However, all approaches so far are either at the orchestration level or are tightly-coupled with the workflow, whereas we consider that the problem is at the business level and needs to be loosely coupled from the workflow. Significant value can be gained from separating core functionality in a workflow from variability to that core process. Both can be defined separately and yet still corporately execute to provide a variety of execution states that match the given context. Functionality of the workflow can be supplied by Service Oriented Architecture. Thus we define StPowla as a combination of workflows, policies and Service Oriented Architecture. Workflows define the core business process, policies define the possible variability of the processes and Service Oriented Architecture provides the underlying functionality. We specifically present a set of reconfiguration functions that can be called by policies on workflows and define each of these as graph transformation rules. We provide an encoding from StPowla processes to SRML models, including core workflow descriptions and variability, in order to make precise the relationship between the constituent parts of StPowla. We apply the StPowla approach to an industrial case study, provided by an industrial partner.
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ALO, CLAUDIA CAPPELLI. "AN APPROACH FOR BUSINESS PROCESSES TRANSPARENCY USING ASPECTS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2009. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=14721@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIROCONSELHO NACIONAL DE DESENVOLVIMENTO CIENTÍFICO E TECNOLÓGICO
Transparência tem sido por tempos um anseio das sociedades democráticas. O direito de ser informado e de ter acesso à informação tem sido um problema importante nas sociedades modernas. A demanda por verdades baseadas na transparência tem aumentado no contexto das transformações globais. A importância da abertura do fluxo de informações está criando uma sociedade aberta na qual o objetivo é o estabelecimento de uma sociedade democrática com cidadãos engajados capazes de entender e acessar as informações disponíveis (Holzner, 2006). Entretanto, não é suficiente para uma organização desejar ser transparente. As organizações precisam saber o que é transparência e como elas podem inserir este conceito no seu negócio. Esta tese define transparência e a forma de aplicá-la aos processos de negócio utilizando-os como meio de explicitar a transparência dentro de organizações. Para isso, propõe uma abordagem orientada a aspectos que permita introduzir características de transparência nos processos organizacionais através da construção de políticas e padrões, e da inserção de elementos nos modelos de processos organizacionais com uso de um catálogo de transparência. Para validar a proposta da definição de transparência, foi conduzida uma análise de processos organizacionais através de dois levantamentos utilizando questionários. Para a validação da abordagem proposta, foi realizado um estudo de caso a partir de processos de negócio de uma organização real. Este estudo de caso permitiu a obtenção de alguns resultados preliminares sobre a aplicabilidade e viabilidade do uso desta abordagem.
Transparency has been a desire of democratic societies for a long time. The right to be informed and have access to information has been a major problem in modern societies. The demand for truth based on transparency has increased in the context of global change. The importance of openness in the flow of information is creating an open society in which the very idea is to establish a democratic society with engaged citizens able to understand and use the information that is accessible to them (Holzner, 2006). However, it is not sufficient for an organization to wish to be transparent. Organizations need to know what transparency is and how they can apply this concept to their business. This thesis defines transparency and a way of using it in business processes, using these processes as a means of making explicit the transparency within organizations. An aspect oriented approach is proposed in order to allow the introduction of transparency characteristics into business processes. Policies and standards are proposed as well as a technique for inserting new elements into the business processes using a transparency catalog. In order to validate the proposed definition of transparency, an analysis of organizational processes, using two surveys, was performed. A case study, using the business processes from of a real organization, was performed to validate the proposed approach. This case study produced some preliminary results on the applicability and feasibility of using this approach.
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Gingele, Joachim. "Modelling business processes with links to ISO 9001." Thesis, University of Plymouth, 2001. http://hdl.handle.net/10026.1/2446.
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This work in the domain of quality management and business process design looks at how the requirements of the ISO 9001 standard for quality management systems are designed and implemented in business. It is the aim of the research reported in this thesis to support manufacturing companies when modelling a Fulfil Order Process by identifying the links to the ISO 9001 quality standard and highlighting potential impact from any changes in the process or the standard during a redesign project. It does so by presenting a modelling technique, named IDEF9ooow, hich will enablec ompaniest o take a systemic perspectiveo f a Fulfil Order Process identifying all relevant links to ISO 9001. A research strategy based around the experiences of companies when designing business processes with links to ISO 9001 was adopted. In-depth case studies carried out by the author showed that simply documenting what an organisation does to satisfy the various elements of ISO 9001 is still one of the most common approaches adopted. This results in a process-oriented character only at the documentation stage. It is the result of limited guidance on how to integrate the requirements of ISO 9001 in business processes. The work proceeded by exploring the domains of business processes, the use of systems thinking to explain business processes and the relevance of ISO 9001 requirements from a processbased viewpoint. A set of criteria was developed to identify activities, information and other flows controlled by ISO 9001 to design a Fulfil Order Process in a manufacturing company. This provided the context for the development of the modelling technique IDEF90oow, hich is an enhanced version of IDEFo, and its validation by review and by use in two manufacturing companies. The originality of this work lies in the identification and emphasis by the author of the need to take a systemic view of business processes when designing or redesigning a processbased ISO 9001 quality management system. Also, criteria for a technique to address the modelling of a Fulfil Order Process were identified. Furthermore this contribution to knowledge includes the identification of links between ISO 9001 requirements and a holistic Fulfil Order Process. This led to the development of further criteria for modelling such a business process showing the links to ISO 9001. IDEFooo represents an improved modelling approach that fulfils the identified criteria and permits the systemic design or redesign of a Fulfil Order Process while establishing the links controlled by the ISO 9001 quality standard
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Argyropoulos, Nikolaos. "Designing secure business processes from organisational goal models." Thesis, University of Brighton, 2018. https://research.brighton.ac.uk/en/studentTheses/6aca6ecc-0073-48dd-a781-6cb66de28272.
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Business processes are essential instruments used for the coordination of organisational activities in order to produce value in the form of products and services. Information security is an important non-functional characteristic of business processes due to the involvement of sensitive data exchanged between their participants. Therefore, potential security shortfalls can severely impact organisational reputation, customer trust and cause compliance issues. Nevertheless, despite its importance, security is often considered as a technical concern and treated as an afterthought during the design of information systems and the business processes which they support. The consideration of security during the early design stages of information systems is highly beneficial. Goal-oriented security requirements engineering approaches can contribute to the early elicitation of system requirements at a high level of abstraction and capture the organisational context and rationale behind design choices. Aligning such requirements with process activities at the operational level augments the traceability between system models of different abstraction levels and leads to more robust and context-aware operationalisations of security. Therefore, there needs to be a well-defined and verifiable interconnection between a system’s security requirements and its business process models. This work introduces a framework for the design of secure business process models. It uses security-oriented goal models as its starting point to capture a socio-technical view of the system to-be and its security requirements during its early design stages. Concept mappings and model transformation rules are also introduced as a structured way of extracting business process skeletons from such goal models, in order to facilitate the alignment between the two different levels of abstraction. The extracted business process skeletons, are refined to complete business process models through the use of a set of security patterns, which standardise proven solutions to recurring security problems. Finally, the framework also offers security verification capabilities of the produced process models through the introduction of security-related attributes and model checking algorithms. Evaluation of this work is performed: (i) through individual evaluation of its components via their application in real-life systems, (ii) a workshop-based modelling exercise where participants used and evaluated parts of the framework and (iii) a case study from the public administration domain where the overall framework was applied in cooperation with stakeholders of the studied system. The evaluation indicated that the developed framework provides a structured approach which supports stakeholders in designing and evaluating secure business process models.
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Liu, Y. (Yahui). "The influence of social media on business processes." Master's thesis, University of Oulu, 2013. http://urn.fi/URN:NBN:fi:oulu-201310121791.
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Business process reengineering (BPR) has been discussed over 20 years. Nowadays, social media is widely used by companies in doing business. It plays the role to influence business processes. This thesis aims to answer the question: “How does social media change the major business processes?” The prior research in the disciplines of BPR and social media is reviewed first. Based on the literature, a framework used to illustrate the influence of social media on business processes and degrees is developed. In the framework, four types of communication (firm-to-customer communication, customer-to-firm communication, internal-firm communication, and customer-to-customer communication) are discussed in four main business processes (marketing/sales, services, product, and personnel.) Finnair, because of its activity of using social media, is introduced in detail as an example. The story of Finnair using social media supports the framework. The relationship between BPR and social media is found that is medium.
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Bolbit, I. Yu. "Impact of global processes on international business development." Master's thesis, Sumy State University, 2021. https://essuir.sumdu.edu.ua/handle/123456789/86605.
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The master’s thesis focuses on the prospects of the impact of global processes on on international business development. The main aim of this research is to study and scientifically argue the nature of globalization, the positive and negative aspects of its impact on the national economy.
Thus, based on the purpose of the study, we can identify the objectives of this work, the solution of which is the basis of our study:
1. Find out the essence and nature of globalization.
2. Identify the positive side of the impact of globalization on the national economy.
3. Identify the negative content of globalization in terms of its relationship with the national economy.
4. To open a place for the prospects of Ukraine's economic development in the global economic environment.
To achieve this goal, we observing novelty of this work is that we have analyzed the scientific achievements of a number of researchers, identified the advantages and disadvantages of globalization - a leading trend in the modern world.Магістерська робота присвячена перспективам впливу глобальних процесів на розвиток міжнародного бізнесу. Основною метою даного дослідження є вивчення та науково обґрунтована природа глобалізації, позитивні та негативні сторони її впливу на національну економіку. Таким чином, виходячи з мети дослідження, можна визначити цілі даної роботи, вирішення яких є основою нашого дослідження: 1. З’ясувати сутність і природу глобалізації. 2. Визначити позитивну сторону впливу глобалізації на національну економіку. 3. Визначити негативний зміст глобалізації з точки зору її взаємозв’язку з національною економікою. 4. Відкрити місце для перспектив економічного розвитку України в глобальному економічному середовищі. Для досягнення цієї мети, на нашу думку, новизна даної роботи полягає в тому, що ми проаналізували наукові досягнення ряду дослідників, виявили переваги та недоліки глобалізації – провідної тенденції сучасного світу.
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Kopp, A. M., and D. L. Orlovskyi. "Business processes analysis and enhancement using reference models." Thesis, Харківський національний економічний університет ім. Семена Кузнеця, 2018. http://repository.kpi.kharkov.ua/handle/KhPI-Press/35956.
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Orlovskyi, D. L., A. M. Kopp, and V. Y. Kondratiev. "Using dashboards for the business processes status analysis." Thesis, Одеська національна академія харчових технологій, 2019. http://repository.kpi.kharkov.ua/handle/KhPI-Press/47103.
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This paper describes business process status analysis using the dashboards. The dashboards are considered as those, which belong to the most preferred Business Intelligence tools nowadays, which are used by both higher managers and ordinary employees. Existing software tools for dashboard design were reviewed, as well as the most popular visualization charts were outlined. The place and role of analytical dashboards as part of business process management is described.
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Cabanillas, Macias Cristina. "Enhancing the management of resource-aware business processes." IOS Press, 2016. http://dx.doi.org/10.3233/AIC-150656.
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The resource perspective has received much less attention than other business process (BP) perspectives, e.g., control flow. This thesis focuses on human resource management in BPs, and addresses challenges related to resource specification and resource analysis. In particular, it introduces novel techniques for resource specification, which rely on a new resource selection language called RAL; and it provides automated support for a set of analysis operations at design time and at run time based on the formal semantics of RAL defined in description logics (DLs), by leveraging existing DL reasoners. All the contributions have been validated.
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Henkel, Martin. "Service-based Processes : Design for business and technology." Doctoral thesis, Stockholm : Department of Computer and Systems Sciences, Royal Institute of Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-9386.
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Caratti, Silvia Claudia. "Offshoring Business Processes: An Accounting Firm Graduate Perspective." Thesis, Curtin University, 2018. http://hdl.handle.net/20.500.11937/75528.
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This exploratory thesis examines how the adoption of offshoring in accounting firms through differing structures affects the employability of Australian accounting domestic graduates. Adopting a constructivist approach, the thesis concludes that offshoring negatively impacts domestic graduates’ recruitment, roles and training. Contributions of this thesis include highlighting the contextual impact that offshoring is having on accounting graduate employability whilst emphasising the importance of collaboration between academia and the profession in relation to domestic accounting graduates.
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de, Azeredo Keating Jose B. B. "Managerial cognitions in technological innovation processes : a study of interpretative processes." Thesis, Aston University, 1993. http://publications.aston.ac.uk/10860/.
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In this research, conceptualizations of the links between technological innovation and organizational change are explored and recommendations in the literature concerning such changes are reviewed and criticized. Such recommendations do not usually address the details of social interactions by which organizational changes take place. As a consequence, the issue of how these recommendations become relevant for the actors who would carry them out is not addressed. The complexity of organizational change processes highlights the role of actors' interpretations of organizational reality. Interpretations take place through the use of language in the interaction between actors. Theoretical contributions and recommendations concerning organizational changes should be seen therefore as discourses which contribute to these interpretations. They will influence the process of change only if they become relevant for organizational actors'. A method for analysing discourse in organizations is presented. It is used to identify the variety of discourses which are put forward in organizations, and to describe the structure of their distribution among actors. The structures of discourses in three companies suggest that knowledge about technological innovation processes becomes relevant to the extent that it contributes to political/discursive processes maintained by actors attempting to secure or change their role definitions. It follows that recommendations concerning planned organizational change should take into account these processes explicitly. It is therefore suggested that the analysis of discourse can be a valuable instrument for monitoring change processes. Suggestions for further research are made, concerning (i) the development of the method itself and its use in real situations (ii) the study of how discourse structures evolve over time and episodes of change.
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Molin, Jonas. "Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes." Licentiate thesis, Handelshögskolan i Stockholm, Institutionen för Marknadsföring och strategi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-2300.
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Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. To address the above this licentiate thesis presents the results of a comparative and grounded theory inspired case study of two major Swedish FM services outsourcing projects, a public and a private case of operational partnering. Client-provider interaction processes on management level have been followed regularly over time utilizing participant observation as a core element combined with interviews and documentary studies. Observed variations in relational orientation over time, are problematized and discussed. A substantive theory – Business streamlining - of Facility Management outsourcing processes, including the seldom-researched life after purchase processes, is outlined and contextualized. It is argued that existing relational classifications, such as operational partnering, do not capture the life after purchase dynamics of the studied relationships. Business streamlining rests on four main categories, which have major influence on how Facility Management relationships evolve over time.Lic.-avh. Stockholm : Handelshögskolan, 2014
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Robol, Marco. "Consent modeling and verification: privacy regulations compliance from business goals to business processes." Doctoral thesis, Università degli studi di Trento, 2020. http://hdl.handle.net/11572/277802.
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Privacy regulations impose on companies limitations about the collection, use, and disclosure of user data. One of the actions most companies undertake for this, consists in modifying their systems with processes for consent acquisition and management. Unfortunately, where systems are large and with many dependencies, they often also have little documentation, and knowledge on the system is distributed among different domain experts. These circumstances make the re-engineering of systems a tedious and complex, if not impossible, activity. This PhD Thesis proposes a model-based method with a top-down approach, for modeling consent requirements and analyzing compliance with regulations, by refinement of models from organizational structure down to business processes. The method is provided with guidelines in the form of a process and includes modeling languages and reasoning frameworks for the analysis of requirements with respect to a preset of privacy principles on consent. The Thesis includes validations with realistic scenarios and with domain practitioners from the healthcare domain.
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Robol, Marco. "Consent modeling and verification: privacy regulations compliance from business goals to business processes." Doctoral thesis, Università degli studi di Trento, 2020. http://hdl.handle.net/11572/277802.
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Privacy regulations impose on companies limitations about the collection, use, and disclosure of user data. One of the actions most companies undertake for this, consists in modifying their systems with processes for consent acquisition and management. Unfortunately, where systems are large and with many dependencies, they often also have little documentation, and knowledge on the system is distributed among different domain experts. These circumstances make the re-engineering of systems a tedious and complex, if not impossible, activity. This PhD Thesis proposes a model-based method with a top-down approach, for modeling consent requirements and analyzing compliance with regulations, by refinement of models from organizational structure down to business processes. The method is provided with guidelines in the form of a process and includes modeling languages and reasoning frameworks for the analysis of requirements with respect to a preset of privacy principles on consent. The Thesis includes validations with realistic scenarios and with domain practitioners from the healthcare domain.
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Greenwood, Robert Mark. "Modelling processes with constraints." Thesis, University of Southampton, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.261508.
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Åge, Lars-Johan. "Business manoeuvring : a grounded theory of complex selling processes." Doctoral thesis, Handelshögskolan i Stockholm, Marknadsföring, Distributionsekonomi och Industriell Dynamik (D), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-926.
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Industrial selling processes are complex phenomena. The involvement of diverse persons and the prevalence of service elements in integrated sales offerings have meant that collaboration and dialogue are now essential aspects of any successful selling process. The present study is based on the premise that these essential aspects of contemporary industrial selling processes have not been sufficiently conceptualised in the extant literature and that new concepts are therefore required. In particular, relevant new concepts that are based on the personal experiences of the actors involved in the selling process are urgently needed. Grounded-theory methodology was chosen for this inductive study because this approach is especially suitable for the development of empirically based concepts derived from the real-life experiences of involved actors who are addressing their issues of concern. The substantive theory that is subsequently produced by this grounded-theory approach posits a core category of ‘business manoeuvring’ as the basic social process whereby the involved actors resolve their main concern—which is the conduct of effective business. This resolution is achieved within the core category of ‘business manoeuvring’ by the judicious management of mutually dependent and complementary activities, which are reflected in the other categories of the substantive theory—(i) ‘business standardisation’; (ii) ‘business fraternisation’; (iii) ‘personalisation’; and (iv) ‘probationary business rationalisation’. A comparison of the present study’s substantive theory with alternative models in the literature reveals that the broader scope and integration of the proposed substantive theory provides it with greater explanatory power than extant models; however, it is acknowledged that the proposed theory lacks the detailed depth of other models. The successful development of a substantive theory that grasps the main concern of the involved actors and adequately describes its continuous resolution means that this study has achieved its primary purpose of developing empirically based, actor-related concepts that provide an enhanced understanding of the theory and practice of complex selling processes in contemporary industrial markets.
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Ghanavati, Sepideh. "A compliance framework for business processes based on URN." Thesis, University of Ottawa (Canada), 2007. http://hdl.handle.net/10393/27456.
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Compliance with institutional policies, government regulations and applicable legislation is a major concern for any organization when defining its business processes. These regulations are usually complex, hard to understand, and they rarely come with a model or taxonomy. As well, both business processes and regulations are susceptible to change with the potential of introducing non-compliance. This thesis presents a framework that intends to help companies track compliance by leveraging requirements engineering models. Compliance is managed by establishing links between User Requirements Notation (URN) models of government legislation and organizational business process and tracking how they are affected in a requirements management system. Special attention is paid to maintaining compliance as either the legislation or business processes evolve over time. The framework is evaluated by way of a case study from the healthcare industry. The case study centres on the approval process implemented to control access to a data warehouse at a major Ontario hospital and whether or not this process complies with relevant legislation and hospital guidelines. The relevant legislation in Ontario is the new provincial Personal Health Information Privacy Act (PHIPA).
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Fuckner, Márcio. "A personal assistant for the enactment of business processes." Thesis, Compiègne, 2016. http://www.theses.fr/2016COMP2270/document.
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Ces dernières années, les progrès en sciences de la gestion et de l’information ont transformé la Gestion de Processus d’Affaires (Business Process Management, BPM) en un sujet important, tant du côté de l’industrie que de celui de la recherche. Le BPM utilise des processus métiers pour améliorer la performance opérationnelle des organisations. Les processus métiers établissent un lien entre les personnes, les systèmes, et les différentes organisations, dans le but de créer de la valeur pour les parties prenantes. La cible de notre travail est la famille des systèmes BPM. Un système BPM est un système logiciel générique guidé par des modèles explicites de processus métier avec pour objectif d’exécuter et de gérer des processus opérationnels. Malgré le vaste éventail de sujets traités par ce domaine de recherche, il reste encore quelques questions qui méritent une étude plus approfondie. Un problème particulier concerne la médiation entre les systèmes BPM et les humains. L’interaction homme-machine dans ces systèmes repose sur des interfaces standard basées sur des listes de taches et des formulaires, ce qui est très contraignant pour les utilisateurs.Ceux-ci ont non seulement des difficultés à exécuter leurs processus métier, mais aussi a trouver le processus métier le mieux adapté à leurs besoins. Il serait beaucoup plus efficace d’utiliser des dialogues en langage naturel. Malheureusement les langages de modélisation de processus ne permettent pas de capturer ni de modéliser un domaine de discours. Le travail présent propose une approche originale de gestion du dialogue basée sur des systèmes multi-agents pour l’exécution des processus métier. La motivation globale pour ce travail fut de concevoir un modèle de dialogue extensible à différents domaines. Ce modèle s’appuie sur les ontologies de domaine, nécessitant un minimum d’effort d’adaptation pour améliorer l’interaction. Les résultats montrent tout le potentiel de notre approche multi-agent pour réaliser une médiation automatiquement, sans qu’il soit nécessaire de reconstruire les modèles de processus métierOver the last few years, the advances in management science and information technology have transformed the business process management (BPM) discipline into an important topic for both industry and academy. BPM uses business processes as the means for improving the operational performance of organizations, and setting processes are at the heart of BPM allows linking together people, systems, and different organizations to deliver value to stakeholders. The target of our work is the family of BPM systems. A BPM system is a generic software system that is driven by explicit process designs to enact and manage operational business processes. Despite the wide range of topics addressed by the academy on business processes, there are still aspects not addressed by prior research. A particular problem in this regard is the mediation between BPM systems and humans. Human interaction in those systems follows a standard user interface based predominantly on work item lists and forms. Thus, there is little room for creativity for users. They have not only difficulties in enacting their processes but also for searching the most suitable one for their needs. It would be more efficient to let humans interact in natural language. However, process modeling languages are an insufficient means of capturing and representing the domain of discourse. The present thesis develops an original approach to agent dialog management for the problem of business process enactment. The overarching motivation for this work was to design a dialog model scalable to different domains. The model relies on domain and business process ontologies, and necessitates a minimum effort of adaptation on ontologies to improve the interaction. Results indicate the potential of our agent-based approach to generate natural language
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Schönig, Stefan, Macias Cristina Cabanillas, Ciccio Claudio Di, Stefan Jablonski, and Jan Mendling. "Mining team compositions for collaborative work in business processes." Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/s10270-016-0567-4.
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Process mining aims at discovering processes by extracting knowledge about their different perspectives from event logs. The resource perspective (or organisational perspective) deals, among others, with the assignment of resources to process activities. Mining in relation to this perspective aims to extract rules on resource assignments for the process activities. Prior research in this area is limited by the assumption that only one resource is responsible for each process activity, and hence, collaborative activities are disregarded. In this paper, we leverage this assumption by developing a process mining approach that is able to discover team compositions for collaborative process activities from event logs. We evaluate our novel mining approach in terms of computational performance and practical applicability.
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Aslam, Muhammad Ahtisham. "Towards integration of business processes and semantic web services /." Leipzig : Leipziger Informatik Verbund (LIV), 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016429880&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Meyer, Andreas, Luise Pufahl, Dirk Fahland, and Mathias Weske. "Modeling and enacting complex data dependencies in business processes." Universität Potsdam, 2013. http://opus.kobv.de/ubp/volltexte/2013/6510/.
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Enacting business processes in process engines requires the coverage of
control flow, resource assignments, and process data. While the first two aspects are well supported in current process engines, data dependencies need to be added and maintained manually by a process engineer. Thus, this task is error-prone and time-consuming. In this report, we address the problem of modeling processes with complex data dependencies, e.g., m:n relationships, and their automatic enactment from process models. First, we extend BPMN data objects with few annotations to allow data dependency handling as well as data instance differentiation. Second, we introduce a pattern-based approach to derive SQL queries from process models utilizing the above mentioned extensions.
Therewith, we allow automatic enactment of data-aware BPMN process models.
We implemented our approach for the Activiti process engine to show
applicability.Die Ausführung von Geschäftsprozessen in Process Engines benötigt Informationen über den Kontrollfluss, die Rollenzuordnungen und die Datenabhängigkeiten. Während die ersten beiden Aspekte bereits automatisiert von Process Engines unterstützt werden, müssen die Datenabhängigkeiten durch einen Prozessingenieur manuell hinzugefügt und gewartet werden. Allerdings ist diese Aufgabe sehr fehleranfällig und zeitintensiv. In diesem Report zeigen wir wie Prozesse mit komplexen Datenabhängigkeiten, z.B. m:n Beziehungen, modelliert und automatisiert ausgeführt werden können. Dazu erweitern wir zuerst BPMN Datenobjekte mit wenigen Annotationen, um das Handling von Datenabhängikeiten sowie die Differenzierung von Datenobjektinstanzen zu ermöglichen. Danach beschreiben wir einen Pattern-basierten Ansatz, um SQL-Queries, unter Nutzung der oben erwähnten Erweiterungen, aus Prozessmodellen abzuleiten. Damit erlauben wir die automatisierte Ausführung von Daten-orientierten BPMN Prozessmodellen. Um die Anwendbarkeit unseres Ansatzen zu demonstieren, implementierten wir ihn für die Process Engine Activiti.