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Dissertations / Theses on the topic 'Business Process'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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1

Svatoš, Oleg. "Business Process Modeling: Process Events and States." Doctoral thesis, Vysoká škola ekonomická v Praze, 2005. http://www.nusl.cz/ntk/nusl-110447.

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This thesis focuses on modeling of business processes which are very sensitive on correct capturing of process details characterized as process events and states. At the beginning of the analysis are the process events and states classified into three types: activity related, object related and time related. Each type is analyzed in detail and there are formulated states and their transitions that form a lifecycle of each individual type of the process state. There are discussed contemporary process modeling languages starting from the very popular to relatively less known, all representing sl
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2

Miloš, Martin. "Využití agentů při modelování business procesů." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-19055.

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This diploma thesis deals with the usage of agents in business process modelling. The aim is to identify possible uses in the problem area and to evaluate their potential. Intended usage is analysed on the basis of the objectives of process modelling. Described in detail, it focuses on potential application of agents in a process modelling itself, in deploying executable and flexible processes, process improvements and finally in dynamic planning. A further objective is to provide an overview of current research and literature in problem area. To fulfil the goal available literature is analyse
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3

Doskočilová, Veronika. "Využití agentů v business procesech." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-124783.

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This work deals with the possibilities of using agents and multiagent systems in the areas of business process management and business process modeling. The aim of the theoretical part is to describe the theory of artificial agents, to assess the benefits of this approach and to describe current applications of MAS in BPM. In the theoretical part I also describe the issue of management and business process modeling and methodology MMABP. The aim of the analytical part is to summarize the possibilities of using MAS in BPM in the situations where business processes are already described and mode
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4

Kvist, Henrik, and Henning Bakke. "Business Process Design." Thesis, Blekinge Tekniska Högskola, Institutionen för maskinteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4645.

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The constant changes in governmental and customer requirements are forcing organizations to adapt in today’s dynamic market. Challenges such as international competition, increased cost pressure and efficient resource allocation are just a few examples of what organizations currently are facing. The need of managing business processes has become evident, as processes describes how well the organization is operating. Processes are no longer seen as just a tool, but as a way to visualize and standardize the organization in order to decrease variation and waste. With limited resources, ABB HVC ha
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Zdražil, Ondřej. "Business Process Engineering." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3221.

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V této diplomové práci se zabývám problematikou návrhu business architektury s důrazem na možnost její implementace v reálném tržním subjektu. Práce obsahuje teoretickou část, která poskytuje metodická východiska, a část praktickou, ve které nejprve konstruuji vlastní metodiku návrhu a podle této metodiky pak provádím návrh business architektury subjektu realitního trhu za využití nástroje ProVison. Součástí práce jsou grafické výstupy a jejich popis.
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6

Li, Xu. "Business process integration." [S.l. : s.n.], 2004. http://www.bsz-bw.de/cgi-bin/xvms.cgi?SWB11163824.

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7

Hejtman, Jan. "Zlepšování procesů hospodaření s vodou." Master's thesis, Vysoké učení technické v Brně. Fakulta strojního inženýrství, 2009. http://www.nusl.cz/ntk/nusl-228631.

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The aim of this thesis is a lay of the business processes in Vodárenska akciová společnost, a.s. In theoretical part of the thesis are describe characteristics, mapping and modeling of processes in this company. In practical part are mapping processes, which this company make in order for their customers and daily processes, whereby sustains own infrastructure.
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8

Zhao, Yue. "Individual Business Initiation Process and Business Dynamics." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-183287.

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Many relationship-based studies focus on how businesses are maintained and developed. However, little attention focused on individuals as business initiators and the consequent processes. This study will bridge this gap. A theoretical model with two cases will answer two questions    -How individuals initiate business through personal network? -What is the consequent process?   The studies demonstrate that individual do play a very important role when initiating a new business and they set in motion relationship-building processes that change the network structure.   The contribution for resea
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9

Warwick, Jerry L. "Business process redesign : design the improved process /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from the National Technical Information Service, 1993. http://handle.dtic.mil/100.2/ADA274947.

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Thesis (M.S. in Information Technology Management) Naval Postgraduate School, September 1993.<br>Thesis advisor(s): Haga, William James ; Euske, Kenneth J. "September 1993." Bibliography: p. 142-144. Also available online.
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10

Rodriguez, Hermosa Carlos Dario. "Exploiting Business Process Knowledge for Process Improvement." Doctoral thesis, University of Trento, 2013. http://eprints-phd.biblio.unitn.it/912/1/PhD-Dissertation-Carlos-Rodriguez.pdf.

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Processes are omnipresent in humans’ everyday activities: withdrawals from an ATM, loan requests from a bank, renewals of driver’s licenses, purchases of goods from online retail systems. In particular, the business domain has strongly embraced processes as an instrument to help in the organization of business operations, leading to so-called business processes. A business process is a set of logically-related tasks performed to achieve a defined business outcome. Business processes have a big impact on the achievement of business goals and they are widely acknowledged as one of the more impor
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11

Novák, Michal. "Optimalizace podnikových procesů a funkcionality informačního systému ve společnosti LIMAL (CZ) s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-124801.

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This thesis is focused on optimizing business processes in an environment of LIMAL (CZ). The aim of my work is to analyze and present the company processes and design new processes, which will be used to make the necessary adjustments in the information system and in the working practices of individual employees. The work is divided into two parts, theoretical and practical. The theoretical part describes the issue of business processes and their classification. Furthermore, usual methods which can be used to optimize business processes. The practical part is focused on optimizing the most imp
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12

Smirnov, Sergey. "Business process model abstraction." Phd thesis, Universität Potsdam, 2011. http://opus.kobv.de/ubp/volltexte/2012/6025/.

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Business process models are used within a range of organizational initiatives, where every stakeholder has a unique perspective on a process and demands the respective model. As a consequence, multiple process models capturing the very same business process coexist. Keeping such models in sync is a challenge within an ever changing business environment: once a process is changed, all its models have to be updated. Due to a large number of models and their complex relations, model maintenance becomes error-prone and expensive. Against this background, business process model abstraction emerged
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13

Prokop, Jan. "Business Process Management - Methodologies." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-6276.

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The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.
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14

Lauková, Dominika. "Zlepšení business procesů." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-399551.

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The aim of this diploma thesis is look at ways of optimising business processes in a specific company acting as an insurance intermediary. The thesis consists of a theoretical part which defines the basic concepts of the issue. The analytical part maps the current state of the business processes in the company, which serves as the foundation of a proposal for their optimization with the use of a CRM system.
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15

Střížová, Blanka. "Procesní modelování jako nástroj pro zlepšování." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-318357.

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This thesis engages in process modelling and description of selected business processes which are underway in the department of Economy and Operation of the Czech TV, in Television studio in Brno. The process models are created using the CASE tool Adonis. The theoretical part is focused on clarifying important concepts, methodologies and tools in the process management. In the analytical part, the selected processes are thoroughly described and graphically illustrated. The proposal part of the thesis highlights the improvement of selected business processes and assesses their effectiveness.
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16

Looks, Volker. "The need for a business process design process." Thesis, Cranfield University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.273599.

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17

Chourabi, Hafedh. "A novel approach tu business process modeling based on business process mapping and UMM." Master's thesis, Université Laval, 2008. http://www.theses.ulaval.ca/2008/?

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18

Chourabi, Hafedh. "A Novel Approach to Business Process Modeling Based on Business Process Mapping and UMM." Thesis, Université Laval, 2008. http://www.theses.ulaval.ca/2008/25353/25353.pdf.

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19

Tupý, Marek. "Změny procesů přijaté za účelem dosažení cílů finančního plánu 2015 -- 2017 společnosti prodávající úvěrové produkty." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-193000.

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The subject of my thesis is the optimization of selected business processes in the specific company. These are processes, which optimization will lead to save time, money and will generate additional income and increase the current level of profit significantly. In my thesis, I proposed several indicators of metrics and describe new information systems that will be part of optimized processes. In the first part I present the theoretical aspects and the transition from functional to process management, modeling based on different methodologies, standards and measuring the performance of individ
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20

Martinovová, Nikola. "NPM: Optimization of purchasing process." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-192395.

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The theoretical part will be focused on presenting information within the process management. Some of the pieces of this theoretical information will be were slightly modified by internal Continental procedures and applied in the practical part of the thesis in order to redesign current purchasing process of non production material. The contents of the practical part of this thesis are the analysis of the current purchasing process of non-production material in the plant of Continental. The intention is to identify the waste and obstacles in the process. The main target is to improve the proce
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21

Vacek, Antonín. "Business Process Reengineering in public sector." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72462.

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The main goal of this work is to create some kind of simple methodology that can help to improve effectiveness of public organizations. There're a lot of theories and methodologies focused on this topic and there is a good chance many new ones will be presented in the future. These came mainly from management field and sometimes from other fields as well. This work focuses mainly on Business Process Reengineering and combines it with other methodologies hoping, it will help in a process improvements in the public sector. Focus is on Czech Republic but this work should be useful to other countr
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22

Malík, Jan. "Optimalizace servisních procesů." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-114051.

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The theme of the diploma thesis deals with the description and improvement of business process inside of the service company. The Goal is to formalize current state of business processes in the Czech division of international hardware producer and provide overall view on the processes for the company management. In the first section there is a company profile described by organisation chart, strategy, SWOT analysis and brief description of the internal information system. The middle part contains descriptive tables and Event-driven process chains of three main processes and their subprocesses.
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23

Redlein, Alexander. "Facility management : business process integration /." Hamburg : Diplomica, 2004. http://www.gbv.de/dms/zbw/394165640.pdf.

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24

Jalali, Amin. "Aspect-Oriented Business Process Management." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-135317.

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Separation of concerns has long been considered an effective and efficient strategy to deal with complexity in information systems.One sort of concern, like security and privacy, crosses over other concerns in a system. Such concerns are called cross-cutting concerns.As a result, the realization of these concerns is scattered through the whole system, which makes their management difficult. Aspect Orientation is a paradigm in information systems which aims to modularize cross-cutting concerns.This paradigm is well researched in the programming area, where many aspect-oriented programming langu
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25

Choi, Chung For. "Enhancing business process reengineering success." HKBU Institutional Repository, 1996. https://repository.hkbu.edu.hk/etd_ra/59.

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26

Starfield, Marc. "Human resource business process outsourcing." Diss., University of Pretoria, 2006. http://hdl.handle.net/2263/23687.

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This research was undertaken to explore the potential application of Human Resource (HR) Business Process Outsourcing (BPO) as an appropriate service delivery mechanism. The investigation included the identification of the primary internal drivers and external factors affecting HR departments, to craft the framework within which to consider HR BPO. Then the processes that could be delivered by HR BPO were identified. The study concluded with the identification of the critical success factors for implementing HR BPO and the expected benefits. The research was conducted by means of 26 in-depth,
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27

Heravizadeh, Mitra. "Quality-aware business process management." Thesis, Queensland University of Technology, 2009. https://eprints.qut.edu.au/30410/1/Mitra_Heravizadeh_Thesis.pdf.

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Business Process Management (BPM) has emerged as a popular management approach in both Information Technology (IT) and management practice. While there has been much research on business process modelling and the BPM life cycle, there has been little attention given to managing the quality of a business process during its life cycle. This study addresses this gap by providing a framework for organisations to manage the quality of business processes during different phases of the BPM life cycle. This study employs a multi-method research design which is based on the design science approach and
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28

Nguyen, Hoang H. "Stage-aware business process mining." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/130602/9/Hoang%20Nguyen%20Thesis.pdf.

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Process mining enables the analysis of event logs to gain actionable insights into an organisation’s operations. However, state-of-the-art process mining techniques do not exploit the natural decomposition characteristics of business processes. “Process stages” are a generic type of business process decomposition prevalent in multiple domains, e.g. the stages of loan processing, the support levels in IT helpdesk, or the clinical stages in patient treatment. This study contributes a novel approach to process mining based on process stages. The approach is grounded on four techniques that allow
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29

Beneš, Eduard. "Optimalizace podnikových procesů a návrh implementace v Antee s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193362.

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The diploma thesis deals with the issue of business process optimization in the company Antee s.r.o. The author has been working for this company for two years and he got a lot of experience with this kind of business processes. The business process optimization is very actual topic in every company because there are always many opportunities for its improvement. The aim of this thesis is to analyze the current status of business processes in the company Antee s.r.o. Then design their optimization for solving tasks much faster. The business process analysis is focused only on Helpdesk departme
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Mokahhal, Mohamed Anis. "A Business Process Management Methodology for Care Process Monitoring." Thesis, Université d'Ottawa / University of Ottawa, 2016. http://hdl.handle.net/10393/35024.

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Reporting patient states is considered an important part of care process monitoring in the hospital to efficiently monitor how well the health care system is performing. Monitoring care processes with enough fine-grained detail to precisely track wait states and service states in order to reduce wait times and improve their quality of care are challenging. Business Process Management (BPM) technology is used to bring care processes online, but there is no clear methodology on how to integrate performance management into BPM tools in a systematic matter that is effective, and minimizes complica
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31

Bieliauskas, Marius. "Organizacijos veiklos žodyno sinchronizacijos su veiklos procesais tyrimas." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2013. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130826_110734-84510.

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Šių dienų verslo pasaulis yra konkurencingas kaip niekad. Naujos rinkos, sparčiai besiskverbiančios technologijos į verslo sektorių, internetas, tiesiog priverčia keisti nusistovėjusį požiūri į verslą ir organizavimą bei į visą tai pažvelgti kitu kampu. Šiame darbe pateikiama veiklos procesų, jų modeliavimo galimybių bei notacijų pritaikomumo šių dienų rinkai analizė. Analizuojamos modeliavimo notacijų galimybės ir pajėgumas, pritaikomumas bei efektyvumas projektuojant veiklos procesus. Apžvelgiami veiklos žodyno reikalingumo ir naudingumo aspektai. Analizuojami esami veiklos procesų ir veikl
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SANTOS, Emanuel Batista dos. "Business process configuration with NFRs and contextavareness." Universidade Federal de Pernambuco, 2013. https://repositorio.ufpe.br/handle/123456789/12257.

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Business process models are an important source of information for the development of information systems. However, changes in the environment can a ect the way business processes are performed. In order to obtain models that re ect the changes it is necessary to continuously check between model and reality. Good business processes need to be up-to-date and automated to represent the organizational environment. Thus, it is of paramount importance to represent adequately variability in Business Process Models. Representing and con guring business processes variability for a speci c org
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33

Jepsen, Lars Jørgen. "Et studie omkring Business Process Outsourcing i Europa = A study of Business Process Outsourcing in Europe /." Aarhus : Institut for Økonomi, Aarhus Universitet, 2008. http://mit.econ.au.dk/Library/Specialer/2008/19990458.pdf.

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34

Ekanayake, Chathura Chinthana. "Consolidation of business process model collections." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/69449/1/Chathura%20Chinthana_Ekanayake_Thesis.pdf.

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This thesis presents novel techniques for addressing the problems of continuous change and inconsistencies in large process model collections. The developed techniques treat process models as a collection of fragments and facilitate version control, standardization and automated process model discovery using fragment-based concepts. Experimental results show that the presented techniques are beneficial in consolidating large process model collections, specifically when there is a high degree of redundancy.
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Van, Rensburg Liezl. "Business to business process integration : technical and social implementation considerations." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-01232008-155050.

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Heikkinen, A. M. (Anne-Mari). "Business model transformation process in the context of business ecosystem." Master's thesis, University of Oulu, 2014. http://urn.fi/URN:NBN:fi:oulu-201403131175.

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It is current phenomena that business environment has changed and has set new requirements for companies. Companies must adapt to the changes comes from outside its normal business environment and take into consideration wider business environment where it operates. These changes also have set new demands for company business model. Companies Business models need to be changed to match state of art business environment and requirements. Business models can be competitive advantage to the companies. This study report will demonstrate how company could take environmental aspect into account whil
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37

Fialková, Radka. "Analýza vybraných procesů na zákaznickém centru společnosti XY." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-201678.

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The topic of the thesis is an analysis of selected business processes in the company XY, which is engaged in providing employee benefits and catering. The issue of business processes and their optimization is recently very topical issue and is dealt with more organizations. The main objective of this thesis is to analyze the current condition of selected business processes at the customer service center company XY, for a purpose of identify their possible shortcomings. Subsequently, the author of the work proposed possible solutions that contribute to optimizing selected processes. Contributio
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38

Kalinin, Evgeniy. "Business Process management in medical organization." Master's thesis, Vysoká škola ekonomická v Praze, 2016. http://www.nusl.cz/ntk/nusl-203979.

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The goal of this paper is to describe process management and a possibility of its implementation in the real medical organization. The first part is devoted to a description of the basic concepts, principles, definitions and procedures of process management, which form the paradigm. The second part deals with the application of process management in the real dental clinic and presents an analysis of the current state and its improvement recommendations, conceptual and process modeling, description of basic levels of medical information systems and recommends criteria for information system sel
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39

Casebolt, Jason M. (Jason MacArthur). "Business process improvement using axiomatic design and object-process methodology." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/106242.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, Engineering and Management Program, 2016.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 63-64).<br>This thesis introduces AD-OPM BPI, which is a new method of conducting business process improvement using both Axiomatic Design and Object-Process Methodology. The premise underlying the method is that modern process improvement techniques boast large efficiency gains, but fail to address the broader process system
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Maršálek, Vít. "Analýza a optimalizace procesů podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316715.

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This thesis is focused on optimizing processes at Air Bank, a.s. The aim will be to analyze the banking process called. "Completing the new framework agreement" with the subsequent design optimization for faster problem solving. The first part will be presented theoretical insights that are intended to familiarize the reader with the basic concepts relating to the processes and their optimization. The next part will be focused on analysis of existing activities. Contribution of thesis will be in the analysis of selected processes and propose solutions that will have a real benefit for the oper
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41

Fantini, Enrico. "Business Process Reengineering per una PMI." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2018. http://amslaurea.unibo.it/15727/.

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La tesi si occupa del Business Process Reengineering per una piccola media impresa. Il lavoro parte analizzando la situazione dei processi di business e dei sistemi informativi e informatici dell’impresa. Per giungere ad una soluzione è gestito con particolare attenzione il procurement in ogni sua fase, le analisi di mercato, le valutazioni delle offerte pervenute ed infine la collaborazione con il fornitore scelto per svolgere il trasferimento dei dati dal vecchio al nuovo sistema informativo. Inoltre è stato sviluppato un prototipo di applicativo per il soddisfacimento di uno dei requisiti d
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42

Smirnov, Sergey, Matthias Weidlich, Jan Mendling, and Mathias Weske. "Action patterns in business process models." Universität Potsdam, 2009. http://opus.kobv.de/ubp/volltexte/2009/3358/.

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Business process management experiences a large uptake by the industry, and process models play an important role in the analysis and improvement of processes. While an increasing number of staff becomes involved in actual modeling practice, it is crucial to assure model quality and homogeneity along with providing suitable aids for creating models. In this paper we consider the problem of offering recommendations to the user during the act of modeling. Our key contribution is a concept for defining and identifying so-called action patterns - chunks of actions often appearing together in busin
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43

Kaps, Tim Oliver. "Business process and IT systems implementation." Thesis, University of Hertfordshire, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.427584.

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This research develops, tests and refines an implementation model with the supporting toolkit to implement business process and IT systems within an existing manufacturing environment. The implementation model is based on the vehicle development process and the IT systems development process. A supporting toolkit has been developed by reviewing multiple areas of research and practice such as project management, quality management, systems engineering, behavioural studies, business process reengineering, people and cultural studies, as well as best practices within industry. This model and its
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Schiele, Felix. "Knowledge transfer in business process modelling." Thesis, University of the West of Scotland, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.690908.

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Knowledge is an important resource, whose transfer is still not completely understood. The underlying belief of this thesis is that knowledge cannot be transferred directly from one person to another but must be converted for the transfer and therefore is subject to loss of knowledge and misunderstanding. This thesis proposes a new model for knowledge transfer and empirically evaluates this model. The model is based on the belief that knowledge must be encoded by the sender to transfer it to the receiver, who has to decode the message to obtain knowledge. To prepare for the model this thesis p
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Mohammady, Garfamy Reza. "Supplier Selection and Business Process Improvement." Doctoral thesis, universitat autònoma de barcelona, 2006. http://www.tdx.cat/tdx-0809106-132232.

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si bien existen anteriores investigaciones que ponen de evidencia la existencia de relación entre la selección de proveedores y la mejora de procesos de negocio (business process improvement - bpi), estas dan poca información acerca del nivel de la misma.<br/>la presente tesis contribuye al cuerpo de conocimientos en ambos campos, mediante la identificación y examen de las relaciones existentes entre los dos tópicos a partir del modelo conceptual desarrollado, el cual explica dichas interrelaciones, y mediante la aportación de los resultados del estudio empírico del modelo, a diferentes nivel
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46

Mohammady, Garfamy Reza. "Supplier selection and business process improvement /." Saarbrücken : VDM Verlag Dr. Müller, 2008. http://d-nb.info/988512157/04.

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47

Kunze, Matthias. "Searching business process models by example." Phd thesis, Universität Potsdam, 2013. http://opus.kobv.de/ubp/volltexte/2013/6884/.

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Business processes are fundamental to the operations of a company. Each product manufactured and every service provided is the result of a series of actions that constitute a business process. Business process management is an organizational principle that makes the processes of a company explicit and offers capabilities to implement procedures, control their execution, analyze their performance, and improve them. Therefore, business processes are documented as process models that capture these actions and their execution ordering, and make them accessible to stakeholders. As these models are
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48

Boon, Elizabeth Ann. "Business parks and the planning process." Thesis, Oxford Brookes University, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.341672.

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49

Acur, Nuran. "Strategy management : a business process approach." Thesis, University of Strathclyde, 2001. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=20355.

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Whatever uncertainties and complexities the future might hold, companies will be faced with a dynamic environment and will have to cope with the resulting challenges through strategy management. The objective of work presented in this thesis is to develop a better understanding of the effect of a business process based approach to strategy management. This understanding adopts a business process perspective and extends the design view to integrate financial and operational performance measures by embracing the organisation as the unit of analysis. The work presented in this research, following
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50

VIZZON, JANAINA SILVEIRA. "BUSINESS PROCESS REDESIGN: AN ACTION RESEARCH." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2017. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=36673@1.

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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO<br>COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR<br>PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO<br>A melhoria dos processos de negócios é considerada importante para o suporte da competitividade e sustentabilidade das companhias, ganhando assim, destaque na comunidade acadêmica. Neste sentido, a obtenção de melhorias nos processos organizacionais pode ser obtida por meio do (re)desenho dos processos de negócios, o qual é considerado a etapa de maior valor agregado dos projetos de gestão de processos de negócios. Cont
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