Journal articles on the topic 'Business process structure quality'
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Sai Virajitha, V., Dr JKR Sastry, Dr V Chandra Prakash, P. Srija, and M. Varun. "Structure based assessment of quality of WEB sites." International Journal of Engineering & Technology 7, no. 2.7 (March 18, 2018): 980. http://dx.doi.org/10.14419/ijet.v7i2.7.11441.
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WEB sites are playing very vital role in information dissemination. Most of the businesses are using their WEB sites to promote market and conduct business. The quality of the WEB sites has indirect relationship with quantum of business conduct by the industrial establishments. Quality of a web site is based on number of characteristics; computation of the same in quantitative terms is a complex process. Structure of a WEB site plays a vital role in hosting the content in most comprehensive manner.In this paper the subjecting of the WEB to data mining and determining the structures contained in the WEB site is presented. The structures are evaluated to find the quality of the same individually and also combined considering all the structures that are mined. A method is presented in this paper using which the quality of a web site is computed considering the structure of the WEB site alone.
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Carmichael, B. Donald. "Business Process Reengineering: A Remedy for Health Care." Healthcare Management Forum 7, no. 4 (December 1994): 44–50. http://dx.doi.org/10.1016/s0840-4704(10)61077-0.
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Health care organizations are facing significant economic constraints that threaten to dismantle core services. The perceived need for reform is great. Business process reengineering may be the strong medicine required to achieve dramatic productivity improvement without jeopardizing the quality and scope of core health care services. Reengineering challenges health care organizations to eliminate functions that do not contribute to a flattened organization structure in which fewer care providers deliver a wider range of health care services. Information technology is used to displace manual checks and controls. Reengineering may facilitate the implementation of contemporary management models, such as patient-focused care, case management and product or program management. The product of reengineering can be enhanced over time by Continuous Quality Improvement.
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Weech-Maldonado, Robert, Rohit Pradhan, Neeraj Dayama, Justin Lord, and Shivani Gupta. "Nursing Home Quality and Financial Performance: Is There a Business Case for Quality?" INQUIRY: The Journal of Health Care Organization, Provision, and Financing 56 (January 2019): 004695801882519. http://dx.doi.org/10.1177/0046958018825191.
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This study examines the relationship between nursing home quality and financial performance to assess whether there is a business case for quality. Secondary data sources included the Online Survey Certification and Reporting (OSCAR), Certification and Survey Provider Enhanced Reporting (CASPER), Medicare Cost Reports, Minimum Data Set (MDS 2.0), Area Resource File (ARF), and LTCFocus for all free-standing, nongovernment nursing homes for 2000 to 2014. Data were analyzed using panel data linear regression with facility and year fixed effects. The dependent variable, financial performance, consisted of the operating margin. The independent variables comprised nursing home quality measures that capture the three dimensions of Donabedian’s structure-process-outcomes framework: structure Registered Nurse (RN) hours per resident day, Licensed Practical Nurse (LPN) hours per resident day, Certified Nursing Assistant (CNA) hours per resident day, RN skill mix), process (facility-acquired restraints, facility-acquired catheters, pressure ulcer prevention, and restorative ambulation), and outcomes (facility-acquired contractures, facility-acquired pressure ulcers, hospitalizations per resident, rehospitalizations, and health deficiencies). Control variables included size, average acuity index, market competition, per capita income, and Medicare Advantage penetration rate. This study found that the operating margin was lower in nursing homes that reported higher LPN hours per resident day and higher RN skill mix (structure); higher use of catheters, lower pressure ulcer prevention, and lower restorative ambulation (process); and more residents with contractures, pressure ulcers, hospitalizations and health deficiencies (outcomes). The results suggest that there is a business case for quality, whereas nursing homes that have better processes and outcomes of care perform better financially.
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Knol, Arjan J., Egon Berghout, and Albert Boonstra. "Attributes of Communication Quality in Business Process Outsourcing Relationships." International Journal of IT/Business Alignment and Governance 2, no. 1 (January 2011): 35–55. http://dx.doi.org/10.4018/jitbag.2011010103.
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In the past decade, offshore business process outsourcing (BPO) has gained considerable momentum within the global economic landscape. Western companies tend to outsource their business processes to emerging economies, such as India. Research indicates that high quality communication is a crucial element in the success of outsourcing relationships. However, in practice, communication is a problematic factor. In this paper, the authors analyse this complexity by developing and applying a theoretically based BPO-communication quality model. In the empirical part of this study, communication attributes associated with business process outsourcing are investigated through semi-structured interviews with Indian insourcing managers. Multiple communication issues are identified and categorized into several main attributes of communication quality. The model and the findings can be used for further research in the field of BPO. In addition, practical suggestions are provided to resolve the current communication problems and improve outsourcing relationships.
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Antonov, V. V., and K. A. Konev. "Decision support system for the business process of internal audit of enterprise quality." Ontology of Designing 12, no. 1 (March 31, 2022): 106–16. http://dx.doi.org/10.18287/2223-9537-2022-12-1-106-116.
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An approach to the application of a situational-ontological methodology for building a decision support system for the subject area of internal audit of enterprise quality is outlined. The problem associated with high requirements for the competence of specialists in this field is noted. For the subject area of internal quality audit, a conceptual model has been developed in the form of its functional diagram. Using the IDEF5 standard, an ontological model of one of the main functions of the quality audit business process has been developed, and an approach to organizing the storage of business process information in a database has been proposed. For the function of classifying the causes of inconsist-encies in quality audit, an example of setting up a solver of an intelligent component of a decision support system is given. Significant decision-making points in the business process of quality audit are identified, and the structure of interaction of its participants with the intellectual subsystem of the decision support system is formed. The structure of the intellectual subsystem of the decision support system used in the process of quality audit at the enterprise is pro-posed.
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Rasouli, Mohammad R., Rik Eshuis, Paul W. P. J. Grefen, Jos J. M. Trienekens, and Rob J. Kusters. "Information Governance in Dynamic Networked Business Process Management." International Journal of Cooperative Information Systems 25, no. 04 (December 2016): 1740004. http://dx.doi.org/10.1142/s0218843017400044.
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Competition in today’s globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs). Networked business processes need to be supported by high quality information that is exchanged in a trustworthy environment. Information governance (IG) is described as a holistic approach to different mechanisms that support high quality and secure information exchanges. However, dynamism of networked business processes causes IG issues like unsecured information access and low quality information products to emerge. In this paper, a comprehensive list of the IG issues in DNBPs is identified through structured steps. The identified IG issues are characterized within four main categories, respectively, information product quality, information service quality, information security, and metadata issues. For the evaluation of the practical significance of the identified IG issues, a case study is conducted in a business network that provides mobility solutions. In this way, the paper closes the gap between studies on IG, which have mostly concentrated on IG within the borders of a single organization or IG in stable business networks, and studies on dynamic business networks, which have addressed the formation of dynamic inter-organizational interactions without paying rigorous attention to information artefacts that are exchanged.
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Wu, Ing-Long, and Pi-Jung Hsieh. "Understanding hospital innovation enabled customer-perceived quality of structure, process, and outcome care." Total Quality Management & Business Excellence 22, no. 2 (February 2011): 227–41. http://dx.doi.org/10.1080/14783363.2010.532343.
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He, T., L. M. Qiao, X. F. Xu, and Y. L. Fu. "A New Method for Costing of Quality Based on Business Rule in Manufacture." Applied Mechanics and Materials 10-12 (December 2007): 12–17. http://dx.doi.org/10.4028/www.scientific.net/amm.10-12.12.
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To reduce the complexity and difficulty of costing of quality of manufactures, a new approach about the costing of quality including the method, structure, system and case study based on the business process rule is proposed in the paper. Comparing with the traditional method, the new idea can improve the performance of the costing of quality at the aspect of generalization, customization, evolution and reconfiguration by establish the mapping among the user application, the business rule and the business process.
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Potkány, Marek, Miloš Gejdoš, and Marek Debnár. "Sustainable Innovation Approach for Wood Quality Evaluation in Green Business." Sustainability 10, no. 9 (August 22, 2018): 2984. http://dx.doi.org/10.3390/su10092984.
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The purpose of this paper is to propose a method for the optimization of raw wood for the timber construction industry that would meet the green business and sustainable development requirements within the concept of corporate social responsibility. The methodology conceptually applied the ImageJ software in the process of spruce-timber valuation using 100 log specimens according to the standard STN 480055. The impact of timber structure on the environment compared to silicate buildings was assessed via selected environmental criteria of life-cycle assessment. The methodology was applied according to the standards within the monitored phase of the life-cycle cradle to a gate based on the available environmental products declaration. The overall difference in the assortment value when using the ImageJ software as the evaluation method reached €426.68 (+6.7%). The individual construction elements creating the composition of perimeter walls of the evaluated alternatives showed a positive impact of the following indicators: global warning potential, primary energy input for production, ozone depletion potential, and photochemical ozone creation potential of the reference timber structure. The findings presented in this study clearly confirm the ecological approach toward building a wood-based structure while meeting the requirements of sustainable development.
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Kaniški, Ivica, and Ivan Vincek. "Business processes as business systems." Tehnički glasnik 12, no. 1 (March 27, 2018): 55–61. http://dx.doi.org/10.31803/tg-20170808183458.
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Business process is the foundation of the work organization of every business. It is a set of different activities or tasks that are carried out in a certain order and use certain resources of an organization with the aim of fulfilling the mission or the purpose of its existence. As each business process is defined by parameters such as output quality, speed, cost, added value and the like, it is logical that they are the cornerstone of achieving competitive advantage. It is therefore important to monitor and analyze them in order to remove any drawbacks in their performance before endangering the survival of a company. Business process is a structured, analytical, inter-functional set of activities that require continuous improvement. It represents a repetitive flow of activities with a clearly defined beginning and end, and in more or less constant intervals, creates value for the buyers.
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Kopina, Dmitriy. "Reinventing Organizations: Model of Self-Organized Process Organization (SOPO)." Organizacija 52, no. 2 (May 1, 2019): 127–41. http://dx.doi.org/10.2478/orga-2019-0009.
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Abstract Background and Purpose: Self-organization in teams and Business Process Orientation have been subjects of many separate researches, yet there is lack of research actually joining it within a common research. The purpose of our research is to define a research model for new type of service organization - called SOPO (Self-Organised Process Organization). This model sets research base to determine SOPO’s maturity level and a self-assessment tool, helping new emergence or transitions of existing organization toward SOPO. Methodology: We conducted a case researches in three ICT service companies, which were undergoing a transition process towards SOPO. We conducted several in-depth, un-structured and structured part of interviews with employees holding three different positions in each organization. Hereby we present the researched organisation with most explicit case. Results: We defined the key elements of the model and tested it in a case research. Key elements are Self-Organised Work Teams (SOWT) and Business Process Orientation (BPO). Both SOWT and BPO are positively affecting level of SOPO. Level of SOPO is positively related to both, enthusiasm of personnel to work in self-organised environment and perceived Quality of Service (QS). Conclusion: SOPO model can be used: (1) in existing companies as a blueprint for SOPO implementation, (2) to assess the maturity level of companies reinventing their organizational structure, and (3) helping SOPO organizations to structure changes toward higher service quality. SOPO model is a viable starting point in further research. Further verification of the SOPO model by a quantitative research is needed.
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Bakirova, E. A., and E. N. Mingazova. "Improving rural health care through business process management." Manager Zdravoochranenia, no. 8 (2020): 20–26. http://dx.doi.org/10.37690/1811-0185-2020-8-20-26.
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Meeting the needs of the rural population in all types of primary health care (pre-medical and general medical care), as well as specialized medical care, improving the quality of medical care for the rural population is an important public health problem that is difficult to solve and is of particular concern to government structures at all levels of government. The article presents an analysis of the literature on the use of business processes in modern healthcare, the main tasks of which are the creation and development of effective models for the provision of medical care that increase not only its accessibility and quality, but also the satisfaction of the population. As part of the activities of the modernization program for the implementation of information technology in healthcare, it is planned to create information resources and services that would allow, using this system tool, to move to a qualitatively new level of organization of industry management. It is noted that at present, at the level of management of the medical organization as a whole, and in the management of individual areas of its activity, the application of the process approach is becoming relevant, in which the medical organization can be considered as a separate business system, which is a related set of business processes, the ultimate goal which, undoubtedly, is the provision of quality medical services. It is shown that the development and modeling of business processes will increase the relevance of management information, will make it possible to focus on rationalizing cross-functional processes to significantly reduce time and / or costs, increase revenue, improve service quality and reduce risks, the information system allows you to simulate processes and carry them out further optimization. The analyzed works examine the experience of process-oriented management in medical organizations and its role in ensuring the improvement of the quality of medical services provided. In addition, the introduction of a process approach will allow the application of certain managerial decisions necessary in each specific situation, including in the field of medical services for the rural population.
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Li, Xin. "Six Sigma application for quality improvement of the hot press in process." MATEC Web of Conferences 353 (2021): 01005. http://dx.doi.org/10.1051/matecconf/202135301005.
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Six Sigma is a systematic improvement method, a management approach designed to continuously improve corporate business processes and achieve customer requirement. This paper presents a case study conducted at a cell phone manufacturing company that intended to use the DMAIC method to carry out a structured approach to Six Sigma projects with fewer defective units generated by the cell phone hot press in process. In this process, Boss cracking and torque force failure led to high scrap costs and line downtime, which ultimately affected the supply of the assembly line. To this end, the Six Sigma approach was applied starting with the problem being defined, measured, and exhaustively analyzed to determine the root cause: poor injection molding structure, metal insert not perpendicular to the hole, improperly set molding machine parameters, and core/cavity dimension variation. A series of improvement measures addressing these factors increased the quality level of the process by improving the mold design to increase venting, optimizing the product structure to add the guide chamfer, and developing a standardized molding parameter setup procedure. Methods to maintain process control were also identified and implemented. The use of several quality tools and the use of Six Sigma methods also made the process more consistent.
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Pendić, Zoran, Sanja Pendić-Polak, Bojana Jakovljević, Marko Polak, and Časlav Lačnjevac. "An approach to evaluation and selection of business core processes." Tehnika 75, no. 4 (2020): 515–26. http://dx.doi.org/10.5937/tehnika2004515p.
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The traditional management is hierarchically organized. The transition from traditional management to process management requires a radical shift in thinking from a command-and-control, personality based, top-down hierarchy to horizontal, process-oriented, team-oriented structure. Business model of an organization, implementing business process management, is realized through a network of processes. The goal of business process management is to systematically improve all processes, espesially core processes. Core processes are work processes that cross functional boundaries, produce an output that is strategically important to the organization's success and are essential for organization survival at market. Very often an organization has a set of busness processes which are improvement candidates. The problem is how to choose the set of processes whose performance improvement will do the best for organization at all. In this paper an approach for evaluation and selection of core processes is presented. The proposed approach is based on process' objects and the three-level hierarchical quality evaluation model.
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Ishak, Zuaini, Nor Aziah Abdul Manaf, and Aza Azlina Md Kassim. "Quality of board of directors and capital structure decisions in Malaysian companies." Corporate Ownership and Control 8, no. 4 (2011): 264–74. http://dx.doi.org/10.22495/cocv8i4c2art3.
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This study examines the relationship between board structure and board process on capital structure decisions of Malaysian public listed companies. The study combines a survey approach and secondary data from the year 2007 to 2009. Based on a sample of 175 companies, the findings reveal that directors’ risk appetite is positively correlated to company leverage while directors’ tenure has negative relationship with leverage. With regards to board process, four variables are identified to be negatively correlated to capital structure which is boards’ risk oversight, performance of independent directors, CEO’s performance evaluation and accessibility of information.
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Bu, Nailin, and Jean-Paul Roy. "Guanxi Practice and Quality: A Comparative Analysis of Chinese Managers’ Business-to-Business and Business-to-Government Ties." Management and Organization Review 11, no. 2 (June 2015): 263–87. http://dx.doi.org/10.1017/mor.2015.13.
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ABSTRACTThis study provides new insight into guanxi practice and quality differences between business-to-business (B2B) and business-to-government (B2G) ties in China. The results, based on data obtained through structured interviews with 108 Chinese managers across eight cities in China, reveal stark differences between the practices used in developing B2B ties and those used in developing B2G ties. More specifically, these two tie types differ in a variety of guanxi initiation, building, and utilization practices. This study also builds upon the process model of guanxi development by highlighting the dissimilar role of gift giving practices in B2B and B2G ties. Furthermore, this study measures guanxi quality as a separate concept from guanxi process and demonstrates that guanxi quality is a multidimensional concept that is composed of affective attachment and felt obligation, both of which vary across B2B and B2G ties. Implications of these results for theory development and managerial practice in China are also discussed.
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Sharma, Keshav Kumar, and Anup Kumar. "Facilitating quality project manager selection for Indian business environment using analytical hierarchy process." International Journal of Quality & Reliability Management 35, no. 6 (June 4, 2018): 1177–94. http://dx.doi.org/10.1108/ijqrm-10-2016-0175.
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PurposeThe purpose of this paper is to develop criteria for project manager selection based on desired skills of a project manager and facilitate the selection of a suitable candidate from a pool of potential candidates for the implementation of projects in the Indian context.Design/methodology/approachThe study utilizes three major skills, namely human skill, conceptual and organizational skills; technical skill along with their sub-skills to develop criteria for project manager selection. Based on the responses of project professionals from industry, the study uses analytical hierarchy process to prioritize and identify the relative importance of different skills in the criteria in order to develop a hierarchical structure for project manager selection.FindingsThe study finds that at the first level of project manager selection criteria, conceptual and organizational skills are the most important selection criteria followed by human skills and technical skills. At the second level of project manager selection criteria, planning, delegating authority and understanding methods, processes, and procedures are some of the important sub-selection criteria. The weights indicating the relative importance of major selection criteria and sub-selection criteria can be used to evaluate the relative weight of a given candidate for selection as a project manager.Research limitations/implicationsThe results in this study are derived from specific demographic conditions in India. Future research with larger samples from other countries is needed for generalizations of the proposed criteria.Practical implicationsThe proposed method quantifies the intangible qualitative criteria to select a project manager, which can aid decision-makers in a multi-criteria decision-making environment.Originality/valueThis research paper is focused on the identification of critical skills for the selection of a project manager, which is almost neglected by the researchers.
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Василичев, Д. В., С. М. Цвілий, and О. Є. Галан. "ECONOMIC SYSTEM OF INNOVATIVE DEVELOPMENT OF RESTAURANT BUSINESS ENTERPRISES." Підприємництво та інновації, no. 15 (December 30, 2020): 32–36. http://dx.doi.org/10.37320/2415-3583/15.5.
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The specific features of the restaurant management system are considered. It is determined that change management is the essence of the restaurant development process and determines the structure, elements and mechanism of their management. The signs of strategic and operational management of restaurant innovations are singled out. Factors for ensuring effective changes in the functioning of business structures of the restaurant business are identified. Consumer values in the management of innovative development of business structures of the restaurant sector of the economy are formed. It is concluded that in the post-coronavirus economy the philosophy of the restaurant business should be focused on the innovation of its organizational and economic system to ensure sustainable development of consumption quality.
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Alrabiah, Abdulrahman, and Steve Drew. "Formulating optimal business process change decisions using a computational hierarchical change management structure framework." Journal of Systems and Information Technology 20, no. 2 (May 14, 2018): 207–40. http://dx.doi.org/10.1108/jsit-08-2017-0069.
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PurposeThis paper first aims to examine how business process change decisions (BPCDs) were implemented in a government organisation bound by tightly coupled temporal constraints (TTCs). Second, it focuses on how to achieve optimal and efficient BPCDs that require tight compliance with regulators’ temporal constraints. Finally, it formulates a rigorous framework that can facilitate the execution of optimal BPCDs with maximum efficiency and minimal effort, time and cost.Design/methodology/approachDecision-making biases by individuals or groups in organisations can impede optimal BPC implementation; to demonstrate this, a case study is investigated and the formulated framework is applied to tackle these failings.FindingsThe case study analysis shows 76 per cent of the BPCDs implemented were inefficient, mostly because of poor decisions, and these resulted in negative ripple effects. In response, the newly developed hierarchical change management structure (HCMS) framework was used to empower organisations to execute high-velocity BPCDs, enabling them to handle any temporal constraints imposed by regulators or other exogenous factors. The HCMS framework was found to be highly effective, scoring an average improvement of more than 100 per cent when measured using decision quality dimensions. This paper would be of value for business executives and strategic decision makers engaging with BPC.Research limitations/implicationsThe HCMS framework has been applied in a single case study as a proof of concept. Future research could extend its application to broader domains that have multi-attribute structures and environments. The evaluation processes of the proposed framework are based on subjective metrics. Causal links from the framework to business process metrics will provide a more complete performance picture.Practical implicationsThe outcome of this research assists in formulating a systematic BPCD framework that is otherwise unavailable. The practical use of the proposed framework would potentially impact on quality outcomes for organisations. The model is derived from decision trees and analytical hierarchical processes and is tailored to address this problematic area. The proposed HCMS framework would help organisations to execute efficient BPCDs with minimal time, effort and cost. The HCMS framework contributes to the academic literature on BPCD that leverages diverse stakeholders to engage in BPC initiatives.Originality/valueThe research presents a novel framework –HCMS – that provides a platform for organisations to easily determine and solve hierarchical decision structure problems, thereby allowing them to efficiently automate and institutionalise optimal BPCDs.
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Smith, Gerard W., and Glenn F. Epler. "Industrial Business Continuity." International Oil Spill Conference Proceedings 1999, no. 1 (March 1, 1999): 423–25. http://dx.doi.org/10.7901/2169-3358-1999-1-423.
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ABSTRACT This paper and presentation will focus on the importance of developing a comprehensive emergency management plan and how it could be integrated with your corporate crisis management plan along with federal, state, and local response agencies. Industrial Business Continuity represents a comprehensive planning process that includes everything from risk assessment and response operations through recovery. The trend over the past few years has been to move from a corporate profit structure to strategic business units with plant managers increasingly responsible for overall business development. Traditionally, business continuity focuses on systems and data recovery, while regulatory requirements tend to focus on emergency response and compliance. Industrial Business Continuity goes a step beyond both of those. It focuses on quality and critical business functions as well as the more traditional risk assessment and emergency response procedures that are found in most plans. In today's world, a measure of quality for the plant manager is how quickly and efficiently the plant can resume normal operations and circumstances after a major incident. This process includes such areas as community relations and risk communications., those areas that are usually associated with recovery. An Industrial Business Continuity plan that is developed to enhance a facility's response and recovery capability and is developed solely within facility boundaries does not accurately reflect its actual capability. Companies must integrate their crisis and emergency management programs within their corporation and with pertinent external response agencies. The benefits of integrating these plans far surpass the costs of program development.
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Khabbazi, Mahmood Reza, Jan Wikander, Mauro Onori, Antonio Maffei, and De-Jiu Chen. "Module-based quality system functionality evaluation in production logistics." Journal of Industrial Engineering and Management 9, no. 2 (April 25, 2016): 310. http://dx.doi.org/10.3926/jiem.1509.
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Purpose: This paper addresses a comprehensive modeling and functionality evaluation of a module-based quality system in production logistics at the highest domain abstract level of business processes.Design/methodology/approach: All domain quality business processes and quality data transactions are modeled using BPMN and UML tools and standards at the business process and data modeling. A modular web-based prototype is developed to evaluate the models addressing the quality information system functionality requirements and modularity in production logistics through data scenarios and data queries.Findings: Using the object-oriented technique in design at the highest domain level, the proposed models are subject further development in the lower levels for the implementing case. The models are specifically able to manipulate all quality operations including remedy and control in a lot-based make-to-order production logistics system as an individual module.Practical implications: Due to the specification of system as domain design structure, all proposed BPMs, data models, and the actual database prototype are seen referential if not a solution as a practical “to-be” quality business process re-engineering template. Originality/value: this paper sets out to provide an explanatory approach using different practical technique at modeling steps as well as the prototype implementation.
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Hrabala, Martin, Michaela Opletalováb, and David Tucekc. "Teaching business process management: Improving the process of process modelling course." Istrazivanja i projektovanja za privredu 15, no. 2 (2017): 113–21. http://dx.doi.org/10.5937/jaes15-12172.
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Oleh, POPYK. "INNOVATIVE TECHNOLOGIES OF SERVICE QUALITY MANAGEMENT." Herald of Kyiv National University of Trade and Economics 138, no. 4 (September 10, 2021): 68–80. http://dx.doi.org/10.31617/visnik.knute.2021(138)05.
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Вackground. Quality management has a prominent place in the overall structure of the business process and there are a lot of significant papers in this area. Therefore, it is necessary to review existing methodological approaches, provide some conceptual and categorical clarification and generalization, formalization and description of the subject area and many links, in particular, determine the prospects for development of this area in the context of the Industry 4.0 concept. Analysis of recent research and publications has shown that despite the presence of a significant theoretical and methodological basis in the organization of the quality management process there is a need for a certain structuring of accumulated knowledge and problem field demarcation of the analyzed area. The aim of this article is an ontological understanding of the evolutionary way of formation and provision of requirements for processes and products in the context of transformational changes and socio-economic conditions of the economic activity environment. Materials and methods. The research methodology includes a retrospective analysis of the quality management area, synthesis method and forecast evaluation. The works of domestic and foreign scientists were the theoretical basis of the study. Results. A retrospective analysis of the evolutionary way of the concept of "quality management" development is highlighted. The historical chronology of the main stages and links on the formation way of a modern idea of the enterprise quality management is demonstrated. The main definition differences and contradictions in the existing methodlogical platforms in the quality management area are identified in relationto the terms "quality" and"process". Ways of harmonization and mutual interpretation of terminological basis in order to create a unified definitions system and avoid contradictions in interdisciplinary research are proposed. The toolkit of the international standards of the ISO series is defined as one of the most successful and characterized by the system attributes presence and the implementation ways complexity. The role and place of organizational culture and modern technologies in the process of the quality management system formation of the enterprise are determined. Conclusion. The main vectors of further development of quality management as a complex methodological system in the conditions of change of production opportunities and business environment are formed. Keywords: quality, management system, process, business process, management, principle, concept.
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Chountalas, Panos T., and Athanasios G. Lagodimos. "Paradigms in business process management specifications: a critical overview." Business Process Management Journal 25, no. 5 (September 2, 2019): 1040–69. http://dx.doi.org/10.1108/bpmj-01-2018-0023.
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Purpose Despite its popularity, business process management (BPM) is not unequivocally defined, but obtains different forms with varying specifications. This paper presents a critical overview of BPM, as it appears within four dominant management paradigms: total quality management, standardized management systems, business process reengineering and Six Sigma. The purpose of this paper is to explore BPM specifications and compare the BPM implementation potential under each paradigm. Design/methodology/approach This is based on the analysis of a large number of highly cited scholarly publications. In order to identify the nature of BPM within each paradigm, a common framework for comparison is first established and then, for each paradigm, BPM is analyzed according to the main parameters of this framework. Findings Many differences among various BPM forms are paradigm driven. So, the approach adopted by each paradigm (i.e. individual-process or systemic approach) affects the scope and role of BPM. The principles of each paradigm directly affect the attributes assigned to BPM. Despite of important differences, the structure of BPM within all paradigms conforms to the stages of the classical BPM lifecycle. However, each paradigm assigns different weights to each stage and also displays different levels of BPM implementability. Originality/value The paper presents a first systematic comparison of BPM specifications for the dominant management paradigms primarily deployed. It thus explains why many attributes originating from the paradigms have crept into the general BPM specifications. This work can be considered as a step toward defining the core attributes of a paradigm-independent BPM model, thus enhancing its application scope as an invaluable management tool.
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Li, Rui. "Framework Structure Design on College English Assisted Instruction System." Advanced Materials Research 846-847 (November 2013): 1776–79. http://dx.doi.org/10.4028/www.scientific.net/amr.846-847.1776.
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Faculty shortage of college English teaching which is caused by the reform, limit the improvements of students English proficiency, and an effective mechanism to resolve this contradiction is the English assisted instruction system. This paper makes research on the frame structure, aiming at the problems in the process of system development and maintenance. First, study the functional framework composed by three roles, students, teachers, administrators, based on the analysis of system function; Then, research framework, on the presentation layer, business logic layer, data access layer, so it is easy for developers to complete the business process specific in the framework; Finally, research on security framework composed by ASP.NET, IIS, .NET Framework, the operating system. College English assisted instruction system, based on the construction of the framework structure, can achieve the ability of sharing teaching resources, enriching teaching mode, and improving the quality of teaching.
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Kallio, Jukka, Timo Saarinen, Markku Tinnilä, and Ari P. J. Vepsäläinen. "Measuring Delivery Process Performance." International Journal of Logistics Management 11, no. 1 (January 1, 2000): 75–88. http://dx.doi.org/10.1108/09574090010806083.
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The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In this article, we review process measurement schemes with particular emphasis on the measures of time, quality, costs and efficiency. With five case studies, we illustrate process structures and related measurements for both customized and standardized deliveries. A framework for setting objectives for different process types is proposed. The result is a normative scheme for different processes that suggests ways to set meaningful objectives for time, quality, costs and efficiency. Finally, conclusions and implications are presented.
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Velychko, Oleksandr, and Liudmyla Velychko. "Matrix structures in management of quality of educational and scientific work of Ukrainian universities." Problems and Perspectives in Management 16, no. 1 (February 19, 2018): 133–44. http://dx.doi.org/10.21511/ppm.16(1).2018.13.
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For the past few years, major progress in providing academic autonomy to Ukrainian universities has been made. However, a large number of universities even now remain the establishments with post-Soviet bureaucratic type of organization of management. As a result, a severe and complicated system of control over current activity has been supported, which requires from scientific and pedagogical workers not only to work effectively, but also to keep the set of rules and procedures. The purpose of the research is to search for possibilities of efficient application by modern universities of flexible matrix structures of management while forming their own internal system of quality control. Threats from bureaucratic management have been generalized for competitiveness of a modern university at the market of educational, scientific and consulting services. The concept and methodology on de-bureaucratization of the system of quality in higher education on the basis of the process approach of the theory of management and rationalistic logistics obtained further development. The mechanism of management of quality at the operational level of the university through integration of the segment-focused approach, system of grading and matrix organization of regular processes has been improved. Ways to apply matrix structure the middle and low levels of managing university have been suggested. Author’s recommendations have been provided towards rating evaluation of work of departments and their segment-focused structural organization. The matrix structure of management of quality of carrying out the temporary research project in the university under the conditions of the budget commission has been developed and practically tested.
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KRYVORUCHKO, O., and A. ОVCHARENKO. "FORMATION OF QUALITY MANAGEMENT SYSTEM FOR LOGISTICS BUSINESS PROCESSES AT MOTOR-TRANSPORT ENTERPRISES." Economics of the transport complex, no. 37 (May 12, 2021): 95. http://dx.doi.org/10.30977/etk.2225-2304.2021.37.95.
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Effective management of logistics business processes quality, organization and achievement of goals require an appropriate system. However, in modern literature and practice, quality management of logistics business processes is carried out in fragments, out of necessity; management functions are not organized into a single system. Therefore, the main task of the study is to determine the place of quality management system of logistics business processes in the overall management system of the enterprise, substantiate its structure and content.
The theoretical basis for the formation of a quality management system for logistics business processes is the basic provisions of process and system approaches. The process approach provides consideration of logistics business processes of the enterprise as a set of interconnected logistics processes carried out by stages of production; system approach includes the creation of an organized dynamic system characterized by the interaction of the object, the subject through control channels and feedback, as well as the study of the system behavior taking into account the influence of the external environment.
Quality management of logistics business processes consists of two aspects: strategic and current. Management of strategic processes is subject to corporate (marketing) strategy and takes into account the needs of consumers from the standpoint of logistics; continuous improvement of the quality of logistics business processes; measuring the level of achieved quality of business processes and continuous monitoring.
Quality management of logistics business processes of current activities includes organizing management in such a way as to best satisfy the end user while achieving high efficiency of logistics business processes (operational planning, organization of business processes, analysis of key indicators of their evaluation, preventive and corrective actions, bringing decisions to the performers, etc.). The implementation of such management is based on the general principle of the quality chain.
The prospects for further research are to develop approaches to the implementation of appropriate quality management functions of logistics processes at motor-transport enterprises.
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Luciano, Marcos Alexandre, Manuela Rösing Agostini, and Carlos Alberto Costa. "O Conceito de Gestão por Processos Aplicado à Administração Legal." Revista de Administração da UFSM 12, no. 5 (December 30, 2019): 857. http://dx.doi.org/10.5902/1983465922834.
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This paper aims to identify the key business processes that are part of the organization structure in law firms that provide legal services. The study was conduct within the legal administration and business process management approaches. A qualitative-exploratory and quantitative-descriptive research was realized. The first, conducted through the application of semi-structured individual interviews, identified eight theoretical dimensions that were used in the latter, as a reference for defining the research questionnaire. Seven law firms certified by ISO 9001 were used for the identification of business processes. As results the identified processes were grouped according to APQC Process Classification Framework, in four key process (vision and strategy development, service market, products and services distribution and customer service management). Also, six support process categories were identified: information technologies management, financial resources management, acquiring, constructing and management properties, environmental health and safety, external relationships management and management knowledge, improvement, and change. Providing greater customer satisfaction has been identified as the main factor for the offices to map their business processes, while lesser degree of importance was attributed to product and service cost reduction and quality improving.
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Meng, Juan (Gloria), John H. Summey, Neil C. Herndon, and Kenneth K. Kwong. "On the Retail Service Quality Expectations of Chinese Shoppers." International Journal of Market Research 51, no. 6 (January 2009): 1–20. http://dx.doi.org/10.1177/147078530905100608.
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The development of effective retailing strategies that are sensitive to cross-cultural differences would seem to be of considerable importance to their success in the global marketplace. Building on two existing models, SERVQUAL and RSQS, this study developed scales to examine service quality in Hong Kong's supermarkets. Based on intensive field study, we revised the existing service quality instruments and developed a new set of instruments to measure service quality in Hong Kong's markets. A new underlying structure emerged, suggesting that in Hong Kong, Chinese consumers perceived service quality in the regular supermarkets based on their purchasing process instead of from the tangible and non-tangible aspects found in previous studies. In the enhanced supermarkets, however, consumers perceived service quality differently than did the consumers in the regular type of store, suggesting a different model would be appropriate. Overall study results indicated that the measurement and underlying structure of service quality perception was not only industry and culture specific, but also specific to the form of retail structures that may enter the cultural mélange of the Chinese marketplace.
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Prabowo, Wahyu Adi, and Citra Wiguna. "Designing of Restaurant Information System using Rapid Application Development." SISFORMA 8, no. 1 (May 10, 2021): 15. http://dx.doi.org/10.24167/sisforma.v8i1.3021.
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Indonesia is one of the largest culinary attractions in Southeast Asia. The culinary diversity in Indonesia encourages stakeholders to create restaurant businesses with effective and efficient business processes. One of the efforts to make the restaurant business process effective and efficient is to build a restaurant management information system. By using a system, business actors will be able to control and evaluate their business with appropriate reports. For this reason, the purpose of this study is to build a restaurant management information system using the RAD (Rapid Application Development) method, because building this application requires a systematic, structured, and object-oriented process. The RAD method emphasizes a high quality systems, fast development and delivery and low costs development process [1] so that this process requires a serious role from business actors to build a restaurant management information system. The results of this system design can make it easier for business actors to control the business process from the customer to the kitchen so that the food and beverage ordering process will be served quickly. The GUI restaurant management information system is made interactively so that customers and business actors can easily understand the system. The test results of this system use black-box testing, with the conclusion that the system is successful to run.
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Šupuković, Vedran, Sanel Jakupović, and Ibrahim Obhođaš. "Modeling the management process in the function of long-term goal fulfillment in Croatian companies." Notitia 5, no. 1 (December 30, 2019): 21–29. http://dx.doi.org/10.32676/n.5.1.3.
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The issue of management process in all organizations with a pronounced hierarchical structure is extremely complex and equally abstract to both the participants themselves and all those who deal with the study of this topic. The management process involves decision-making based on appropriate economic analysis, experience, practice, micro and macro environment, and the ability of an individual manager to create a symbiosis based on all the knowledge that will ultimately lead to making an appropriate business decision. The aim of this paper is to build a presentation of the model, which in this case will improve the economic community and enrich the everyday work of companies. This will allow the ownership and management structures of a large number of inadequately structured and internally non-institutionalized companies to become active and passive managers of all business relations within the companies in which they operate, instead of active or passive observers. In this paper, a management model will be presented based on the data researched within five variables: quality of human resources, economic incentives, development perspectives, managerial capabilities of subordinates and business satisfaction. One of the aims of this paper is precisely to explore how these variables influence the business satisfaction of Croatian companies. The research was conducted in the territory of the Republic of Croatia, in all regions, on a representative sample, while representatives of the companies were surveyed. The answers obtained were analysed descriptively, through the regression model. It has been proven that the greatest influence on pleasure in business is influenced by managerial capacities, where beta coefficients is 0.367. Slightly less impact on the pleasure of doing business has the development of enterprises and incentives from the budget, while the smallest impact on the pleasure of doing business has human potential. The obtained beta COTA is statistically significant because the p – value < 0.05, in all four cases. The scientific contributions of this paper are reflected in a model that will serve to measure the impact of manager satisfaction on the basis of quantitative parameters and as an example of a universal model of manager satisfaction assessment.
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Chepujnoska, Violeta, Elizabeta Mitreva, and Gjorgji Chepujnoski. "QC-CE-pyramid model in the designing of the information system within a company." Macedonian Journal of Chemistry and Chemical Engineering 27, no. 2 (December 15, 2008): 163. http://dx.doi.org/10.20450/mjcce.2008.237.
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The QC-CE-PYRAMID model (Quality Circle and Cause and Effect in the pyramid’s structure) represents an excellent foundation for designing an efficient information system of quality. All of the business processes can be standardized with standard operative procedures in form of flow charts. This is sublimed in the QC-CE-pyramid model. The standard operative procedure starts with planning the activity and entering data which give information on the initial state. Then, it continues with the activities of the business processes where each phase derives an output data which appears to be an input data for the following operation. In the end, the business process ends with information in form of quality report. According to the pyramid’s structure, we can achieve both vertical and horizontal connection among the employees. Thus, the provision of the quality in the company is accompanied by the information flow according to the standard operative procedures. Having this as an initial point, we have analysed the established information system in the Factory for Rail Vehicles in Veles. By making improvements on the system, we also improved its efficiency as well as effectiveness in regard to the quality of information.
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Dhuli, Elsa. "Identification of Quality of VAT Data: The Case of Albania." Academic Journal of Interdisciplinary Studies 8, no. 1 (March 1, 2019): 61–68. http://dx.doi.org/10.2478/ajis-2019-0006.
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Abstract The increasing demand of users for quick and qualitative statistics, have increased the focus of statisticians from different countries to develop strategies, produce systems, compile statistical methods for the use of administrative sources as primary source. An important issue of official statistics is the reduction of the response burden from enterprises. Administrative sources are frequent in time, have wide scope coverage, are fast in terms of deadlines, but in content they carry suspicious values. In the case of Quarterly Survey these suspicious values affect the quarterly growth rate analysis. In Short Term Statistics cases where the value between the quarters is not accurate give a wrong picture of the development. In the Structural Survey, an annual net sale gives a wrong picture of the structure of the economy. Sources used for this paper are Value Added Tax and Quarterly Survey of Enterprises. The paper tries to identify the different patterns of the VAT in Albania by analysing two years VAT data, 2016-2017 and propose the editing method for correcting them. As the focus is the use of VAT in Short Term Statistics, the patterns are identified in the panel data created by linking with the same ID code the businesses on both sources. Various methods have been used from other countries’ statistics for the editing of these suspicions values. The experience of these countries is studied in orded to be used in Albania as well. This process will reduce the time for processing VAT file, will be used in effective way for quarterly business survey or structure business survey purposes and will increase the quality of statistical procces and product by using effectively the VAT file.
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Mustapha, Ishamuddin, Khalil Md Nor, Mohd Ikbar Abd Wahab, Fairul Anwar Abu Bakar, Mohd Amran Mohd Daril, Mazlan Awang, and Latipah Nordin. "Knowledge Quality Effect on Process Based Management Effectiveness." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 303. http://dx.doi.org/10.14419/ijet.v7i2.29.13643.
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The objective of this study is to examine the effect of knowledge quality (KQ) on process-based management effectiveness (PBME). The knowledge quality for effective process-based management is an increasingly important issue to the business community. The current review conducted on research work in Knowledge Management and Quality Management Systems field has shown that there are deficiencies in the current research domain which, investigation on knowledge quality and its effect on process-based management was not an interest of previous researchers. The deficiencies shed light for future research that explores in details the effect of KQ on PBME. This issue has initiated interest amongst academicians to empirically examine the effect of knowledge quality on the process-based management effectiveness especially on the ISO9001:2008 certified organization. This study has found that KQ has significant direct effect with PBME in the certified ISO9001:2008 organization. This is indicated by the path coefficients and t-statistics of the relationship between KQ and PBME using PLS-SEM. The results is in line with the opinion derived from semi-structured interview conducted and also accords with earlier research which showed that the quality of knowledge can improve the performance of the processes. The evidence from this result suggests that organization should emphasize on the quality of knowledge to increase the process-based management effectiveness.
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Rathore, Prathviraj Singh, and B. K. Sharma. "Improving Healthcare Delivery System using Business Intelligence." March 2022 4, no. 1 (May 13, 2022): 11–23. http://dx.doi.org/10.36548/jismac.2022.1.002.
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Healthcare organizations focus more on data and information for the wellbeing of the patients. They also look forward to improving the business process, business trends, and operational performance using Business Intelligence tools. Business Intelligence tools are used in collecting data, storing data, examining data, and formatting records in an easy way. Business Intelligence can give new business insights and analysis-based predictions. These new business insights help managers and supervisors in decision-making. Now many healthcare organizations are using Business Intelligence to improve the quality of healthcare services and the healthcare delivery system over the competitiveness in the global healthcare scenario. This paper proposes a reasonable structure of healthcare organizations and the result analysis of OPD and IPD patients in the eight healthcare organizations.
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Siyam, Ghadir, Mariely Salgueiro, and John Kennedy. "DECISION QUALITY IN COMPLEX PRODUCT DEVELOPMENT: REFLECTIONS ON A CASE STUDY." Proceedings of the Design Society 1 (July 27, 2021): 861–70. http://dx.doi.org/10.1017/pds.2021.86.
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AbstractConceptual design projects are increasingly known as an intense decision-making process. Much of the decision-making is comparing the degree of preference between choices. In the complex projects of the upstream business of oil and gas, good decisions are crucial for success. Decisions are typically made within a dynamic environment, wide range of uncertainty, and have to account for the asset life cycle. This paper reflects on the application of the decision quality framework with a focus on decision modelling. Using an industrial example, a systematic approach to visualise and improve decision making process is proposed. The approach applies a Dependency Structure Matrix (DSM) and Decision Quality frameworks and identified opportunities for future research.
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Hrabala, Martin, Michaela Opletalova, and David Tucekc. "Business process management in Czech higher education." Istrazivanja i projektovanja za privredu 15, no. 1 (2017): 35–44. http://dx.doi.org/10.5937/jaes15-12171.
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Smithwick, Jake, Kenneth Sullivan, and Dean Kashiwagi. "Utilization of a Best Value Structure on a City’s Park Renewal and Upgrade Program." Journal for the Advancement of Performance Information and Value 5, no. 1 (June 3, 2013): 50. http://dx.doi.org/10.37265/japiv.v5i1.86.
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The City of Roseville is utilizing a best value selection and contract management process for the delivery of their $19M park renewal and upgrade program. The best value process minimizes decision of the client, and requires pre-planning from the vendors. This paper analyzes the impact external factors can have on a successful implementation of best value business model. The City is using the model after a highly successful initial pilot project, and in response to tremendous political pressure to deliver a high quality, high performance renewal program.
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Latin, Robert, Petronije Jevtić, and Nada Živanović. "ORGANIZING ENTERPRISES IN MODERN GLOBAL BUSINESS." FBIM Transactions 10, no. 1 (April 15, 2022): 45–52. http://dx.doi.org/10.12709/fbim.10.10.01.05.
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Modern global business requires from industrial companies continuous development, good organization, and a high level of quality of products and services determined by the latest revolution in technology and information technology. The application of this technology, good organization, and management, which should pay special attention to achieving such success in business production systems result in a successful business. With their high-quality products, industries present the required modern approach that incorporates, in practice, modern methods and techniques of research and organization for a successful competitive competition. Good organization of such business systems results in developmental improvement of the achieved level of product quality in continuity. Currently, it is imperative to strengthen all types of ties between the economic entities of one country with production entities around the world. A key factor of effectiveness for the successful operation of manufacturing companies are efficient organizational approaches and the development of quality. Good organization of all business and production process activities, in practice requires the definition of organization and managerial skills and business principles through effective management methods and techniques, efficient organizational structures, high motivation, teamwork, quality documentation, education and training, business economics, etc.
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Ghadge, Abhijeet, Xie Fang, Samir Dani, and Jiju Antony. "Supply chain risk assessment approach for process quality risks." International Journal of Quality & Reliability Management 34, no. 7 (August 7, 2017): 940–54. http://dx.doi.org/10.1108/ijqrm-01-2015-0010.
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Purpose The purpose of this paper is to proactively analyse and mitigate the root causes of the product and security risks. The case study approach examines the effectiveness of the fuzzy logic approach for assessing the product and process-related failure modes within global supply chain context. Design/methodology/approach The case study of a Printed Circuit Board Company in China is used as a platform for conducting the research. Using data triangulation, the data are collected and analyzed through interviews, questionnaires, expert opinions and quantitative modelling for some interesting insights. Findings Fuzzy logic approach for failure mode and effect analysis (FMEA) provides a structured approach for understanding complex behaviour of failure modes and their associated risks for products and processes. Today’s managers should conduct robust risk assessment during the design stage to avoid product safety and security risks such as recalls. Research limitations/implications The research is based on the single case study and multiple cases from different industry sectors may provide some additional insights. Originality/value The study attempts to mitigate the root causes of product and processes using fuzzy approach to FMEA in supply chain network.
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Lestari, Eka Puji Rahayu, Hagar Prily Titania, Anis Shiva ‘Ulia Dewi, and Muhammad Ainul Yaqin. "Pengembangan Arsitektur Model Proses Bisnis Pada Pondok Pesantren." Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) 5, no. 1 (March 1, 2020): 77. http://dx.doi.org/10.30645/jurasik.v5i1.171.
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Islamic boarding school is a religious education institution that teaches and practices Islamic religious education therein. Modeling of Islamic boarding school business processes is a clear and structured description of the flow of activities/business processes in every action that will be taken on activities in boarding schools. Data analysis uses the Porter Value Chain technique to identify the division of main business processes and supporting business processes, while the technique in modeling business processes is to use BPMN (Business Process Modeling & Notation) based on SOP (Standard Operating Procedure) of each existing business process/activity. The final results obtained from this research are in the form of an architecture of the business process model of Islamic boarding school that can be used as a reference in conducting every business process/activity in Islamic boarding school. So that with this business process architecture model, the implementation of activities can be structured and run in accordance with the expected goals, and can improve the quality of Islamic boarding schools.
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Hassouna, Dina, and Hassan Ouda. "A suggested measure for the quality of corporate governance in Egypt." Corporate Ownership and Control 15, no. 1 (2017): 52–64. http://dx.doi.org/10.22495/cocv15i1art5.
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This paper aims at constructing an objective measurement tool for the quality of corporate governance practices implemented by listed companies in Egypt. Consequently, several main criteria for the inclusion and the exclusion of a corporate governance guideline were followed. The resulting “objective index and questionnaire” includes a total of 66 indicators grouped under four main internal corporate governance mechanisms: Ownership structure; Board of directors; Transparency and disclosure and Board committees. Additionally, the scoring process that can be used in the rankings of Egyptian listed companies is suggested
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Snyder, Kristen, Pernilla Ingelsson, and Ingela Bäckström. "Using design thinking to support value-based leadership for sustainable quality development." Business Process Management Journal 24, no. 6 (November 5, 2018): 1289–301. http://dx.doi.org/10.1108/bpmj-02-2018-0045.
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Purpose The purpose of this paper is to present findings from a study of value-based leadership in which design thinking was used as a participatory, iterative process to examine and stimulate changes in organizational culture and develop value-based leadership in Swedish manufacturing. Of particular interest to the authors was to make visible and understand the constraints in leadership that kept leaders from understanding and working with organizational culture and values. Design/methodology/approach A three-year multi-site case study was conducted in collaboration with three manufacturing companies in Sweden. The study design was based on a collaborative, iterative model using the Stanford Design thinking framework in which data were collected through a series of workshops using a variety of sources including: leadership survey; interviews with three general directors; focus groups with middle- and top-level managers; observations and cultural analysis, survey; storytelling and appreciative inquiry (AI); and an employee questionnaire. Respondents in the study represented leadership teams in three Swedish manufacturing companies and their employees. Findings In general, there is a lack of dialogue among leaders about what is leadership, what is culture and what is meant by values in the organization. As well, there is a heavy emphasis on structure and process, yet, at the same time, there lacks a clear understanding about why the structures exist and how they can be used to spawn innovation. Moreover, participating leaders in manufacturing succumb to a crisis leadership model that results from the heavy emphasis on productivity and bottom-line effectiveness. Design thinking and the methods used to develop work culture, including AI, storytelling and coaching, provided leaders with new insights into the culture within the company. Leaders were able to identify both constraints and possibilities for changing the culture from disengagement to engagement. Through the process, they also began to identify values and recognized the importance of valuing employees to affect innovation and build a culture of engagement. The authors also witnessed increased dialogue among leaders that reflected an understanding of the importance to engage middle managers and employees in problem solving and innovation. Originality/value This study demonstrates that leaders can benefit from innovative approaches to identifying and building work culture to achieve value-based leadership.
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Sarai, Nataliia. "Optimization of business process management at the enterprise." INNOVATIVE ECONOMY, no. 1-2 (2020): 79–84. http://dx.doi.org/10.37332/2309-1533.2020.1-2.12.
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Purpose. The aim of the article is the development of theoretical, methodological provisions and practical recommendations for determining the content of business process and process approach in management of the enterprise, substantiation of classification features of grouping business processes and identifying indicators of evaluation of business processes of the enterprise and factors influencing their effectiveness. Methodology of research. The theoretical and methodological basis of the study is the position of modern economic theory, scientific works of domestic and foreign scientists to optimize the management of business processes at the enterprise. The following general scientific methods of research are used to achieve this goal: system-structural and terminological analysis – to streamline the conceptual and terminological apparatus regarding the economic content of the category "business process"; grouping, comparison and theoretical generalization – for the study of scientific works on the problems of business process management at the enterprise; inductions and deductions – to study the classification features of business process grouping and identify business process evaluation indicators at the enterprise; abstract and logical – for theoretical generalization and formulation of conclusions. Findings. The necessity of applying the process approach to the organization and management of the enterprise is substantiated. The economic essence of the category "business process" is determined. It is established that a business process is a structured sequence of actions to perform an appropriate type of activity at all stages of the life cycle of the subject activity. Characteristics of business processes: presence of internal and external users; functioning within and between divisions of the company and between different organizations; based on the way in which the organization works. The main characteristics of quality of business processes of the enterprise are determined, namely: effectiveness; efficiency; adaptability; anti-corruption. Originality. There was further development of the definition of the content of the business process and process approach in management of the enterprise are generalized, the classification features of grouping of business processes are substantiated and the possibilities of application of indicators of estimation of business processes of enterprise and factors of influence on their efficiency in management of domestic enterprises are offered. Practical value.Recommendations are proposed which define the conditions for ensuring optimization of business process management at the enterprise, in particular: application of the process approach to enterprise management; use of a scorecard to evaluate the business processes of an enterprise determining the impact of factors on their effectiveness. Key words: process; business process; process approach; indicator; factor; enterprise management.
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Velte, Patrick. "The link between audit committees, corporate governance quality and firm performance: A literature review." Corporate Ownership and Control 14, no. 4 (2017): 15–31. http://dx.doi.org/10.22495/cocv14i4art2.
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This literature review evaluates 117 empirical research studies on audit committee (AC) composition, resources and incentives (period 2007 through 2015). Regulators all over the world try to increase AC effectiveness that should have a positive impact on corporate governance quality. I briefly introduce the theoretical, normative and empirical AC framework that comprises an adequate structure of the state-of-the-art of empirical research in this field. This is followed by a discussion of AC monitoring process which aims to enhance corporate governance quality and is structured as follows: (1) financial reporting quality; (2) internal audit quality and (3) external audit quality. I will then evaluate the impact of AC on (4) firm performance. I will summarise the key findings in each area, and provide a description of the analysed proxies for corporate governance quality and firm performance. Numerous studies have shown a positive impact of the AC’s financial expertise on earnings quality. In this context, AC financial expertise has recently been increasingly specified, wherefore positive impacts of accounting, legal or industry expertise were measured either separately or in combination. Both the number of studies conducted and the observed significances are significantly lower for the other components of the monitoring process (internal and external audit quality) and the firm performance. Finally, I will discuss the current limitations of the studies and give useful recommendations for future empirical research activities in this topic.
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Ushakova, M. V., and A. V. Gabalin. "Business Process Modeling During Bachelors Training in “Business Informatics” in the Con-text of Digital Transformation of Enterprises." Open Education 24, no. 6 (December 28, 2020): 51–59. http://dx.doi.org/10.21686/1818-4243-2020-6-51-59.
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Purpose of the study. The aim of the study is to analyze the effectiveness of the joint use of the competence-activity approach and interdisciplinary connections in the formation of model-ing skills in the field of enterprise engineering and reengineering of business processes in the edu-cational process of the university. The relevance of the problems outlined in this article is determined by the need to develop human resources in the IT industry and to continuously improve the quality of training specialists in this area.The object of the research is the preparation of full-time students of educational institu-tions of higher education in terms of the formation of skills in systemic and business analysis of a digital enterprise as an object of economics and management.Materials and research methods. The article analyzes the possibility of effective use of the competence-activity approach and interdisciplinary connections in the educational process when developing modeling skills as part of the research work of bachelors in the direction of “Business Informatics”.Results. Taking into account the analysis of the experience of using the competence-activity approach and interdisciplinary relations, there are shown the prospects of their joint use in the educational process in the formation of modeling skills in the field of enterprise engineering and reengineering of business processes. The structure of the research work of students and the sequence of stages of modeling are proposed, which have proven themselves well at the Business Informatics Chair and Production Management Systems.Conclusion. In the transition to the digital economy, the key difficulty in our country is the lack of qualified and competent personnel. It is necessary to correctly form the approaches to the training of IT industry specialists. The joint use of the competenceactivity approach at the Na-tional University of Science andTechnology “MISIS”, which implies the formation of knowledge among students in the process of developing a process information system project and interdisci-plinary relations, has confirmed its effectiveness. The experience of using business process mod-eling in the preparation of bachelors, training with specialty “Business Informatics” is generalized and a sequence of modeling steps is proposed, which allows to consider and comprehensively de-scribe a digital enterprise as an object of economics and management in the form of architectural models, as well as an approach to the formation of skills in modeling and business management processes of the enterprise for students.This approach made it possible to involve students in the process of active learning, im-prove the process of forming key competencies, significantly improve the quality of theses and their practical significance, as well as increase the level of teaching compliance with world trends in the era of digital transformation.
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Doitchinova, Julia, and Ivan Kanchev. "Agriculture in the context of rural development: South-Eastern planning region." SHS Web of Conferences 120 (2021): 03001. http://dx.doi.org/10.1051/shsconf/202112003001.
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For 15 years the agrarian business in our country has been developing in a business environment formed mainly by the common agricultural policy. The purpose of the report is to assess this development in the South-East Planning Region and its impacts on the socio-economic development of rural areas and the state of the environment. The report uses quantitative and qualitative methods. They are the basis of mixed research design. Of the quality methods, expert assessment based on a survey and in-depth structured interviews with 26 experts at the municipal and district level were applied. Quantitative methods are used to process survey and statistical information on agricultural and rural development in the Southeast planning region. The main results are related to the changes in the production and organizational structure of agriculture and their impact on jobs and employment, the age and qualification structure of the employed, unemployment, migration processes, etc. The characteristics of the applied model of agriculture in terms of the predominant type of farms, the functioning of producer organizations, the transition to the production of quality products with protected geographical indications, etc. are outlined.
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Grainger, Peter. "Enhancing assessment literacies through development of quality rubrics using a Triad based peer review process." Journal of University Teaching and Learning Practice 18, no. 4 (October 1, 2021): 21–34. http://dx.doi.org/10.53761/1.18.4.4.
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Peer review is viewed as a valid quality assurance mechanism in higher education. Peer review of teaching is common practice at universities in Australia. However, peer review of assessment is a relatively new innovation in tertiary education. Peer review of assessment in a Triad structure utilised data, via interviews with academics and students, to develop a peer review of assessment framework. This project was modelled on a Triad based peer review of teaching process at a major university in Brisbane Australia. A 10 question framework was used initially to facilitate conversations between assessors in a range of undergraduate courses (teacher education, business, visual arts, occupational therapy, outdoor education). The benefits for all stakeholders were widespread and significant, impacting students and assessors and provided a response to sector wide, national and international criticisms of tertiary assessment by students, who are driven by successful assessment experiences and shaped by the clarity of assessment rubrics.
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Medvedieva, Irina, and Mariia Ahapova. "Simulation of the capital structure of an enterprise taking into account the dynamics of parameters of the external environment." Economics of Development 19, no. 2 (July 9, 2020): 44–59. http://dx.doi.org/10.21511/ed.19(2).2020.05.
Full textAbstract:
Information technology is an effective tool for substantiating management decisions in any field of activity, including the economy. One of the most important characteristics of the functioning of economic agents in a market is the structure of their capital because the interest of foreign investors in the business entity depends directly on the balance of this structure. Therefore, the process of managing the capital structure of a business unit needs special attention both in terms of sustainable development and during the crisis. Given the mentioned above, the object of the study is the process of managing the enterprise capital structure. The study aims to improve the methodological support of the process of managing the enterprise capital structure taking into account the dynamics of the parameters of the external environment of its operation. As for the results of the research, the EPC diagram of the optimization process of the enterprise capital structure was developed. Due to the use of the vector graphic editor MS Visio, this model allows visually displaying the scenario of a financial manager’s activity during performance of his duties on the modeled subject area; the methodical approach to assessing the sustainability of capital structure management based on the building of Shewhart quality maps was suggested. Such maps enable to identify typical (optimal, preventive and control) values of the components of the capital structure of an entrepreneurial unit; methodical recommendations for operative management on an enterprise capital structure at the innovation and investment stage of its development were developed. They are based on the use of a method of linear programming. They allow defining possible deviations of capital structure indicators while retaining the control of the chosen strategy of its development.