Dissertations / Theses on the topic 'Business process structure quality'
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Копп, Андрій Михайлович. "Моделі та інформаційна технологія аналізу та підвищення якості структури бізнес-процесів складних систем." Thesis, Національний технічний університет "Харківський політехнічний інститут", 2020. http://repository.kpi.kharkov.ua/handle/KhPI-Press/47371.
Full textThesis for obtaining the philosophy doctor scientific degree on the specialty 122 “Computer sciences”. – National Technical University “Kharkiv Polytechnic Institute”, Kharkiv, 2020. Object of research is the process of synthesis and redesign of the business process structure of complex systems. Subject of research includes models and information technology of analysis and quality improvement of the business process structure based on the using of various modeling notations. The dissertation is devoted to the solution of the scientific and practical problem – development of the models and information technology of analysis and quality improvement of the business process structure of complex systems. The introduction substantiates the relevance of the topic of the dissertation, indicates the relationship with scientific topics, the purpose and objectives of the study are formulated, the object, subject and methods of research are identified, the scientific novelty and practical significance of the obtained results is shown, the information on practical use, personal contribution of the applicant, validation of the research results and their coverage in publications are provided. Information about the structure and scope of the dissertation is given. The first section analyzes the process of synthesis and redesign of the business processes structure of complex systems as a research object. Issues that have not yet been resolved and are relevant in terms of analysis and improvement of the quality of business processes are denoted. The most popular and widely used notations (BPMN, EPC, IDEF0, and DFD) that serve to describe business process structure, modern approaches to storing and analyzing business process model collections for their further reuse, business process structure representation formats (XPDL, AML, BPMN 2.0) are discussed in detail. Existing methods and tools of analysis and improvement of quality of business process structure are considered. As a result of the review, it was determined that the reviewed literature sources are not present formal methods that would allow to identify violations of the rules of structure of business processes, represented by various notations of modeling, and to generate recommendations in order to their elimination. The research problem related to those issues, which were revealed during the analysis of the process of synthesis and restructuring of the structure of business processes of complex systems as a research object, is formulated. The main of these problems are: formalization of rules of business process model design based on different modeling notations; development of the generalized quality criterion for business process models; formation of the method of analysis and improvement of a business process structure; development of the models, which are intended to form recommendations for elimination of revealed violations of business process model design rules; development of the information technology of analysis and quality improvement of the business process structure. The second section describes the theoretical foundations of the analysis and improvement of the quality of the structure of business processes. Based on the recommendations of business process model design, the rules of business process model design using different modeling notations are defined and formalized. Individual criteria have been formed, as well as the generalized quality criterion for business process models has been developed, which is based on the multi-criteria decision making method. The research presented in the second section has allowed elaborating: – the method of quantitative analysis of the business process structure is elaborated through the formation of balance coefficients, which, unlike the existing one, take into account different elements of the business process structure and features of their interrelations, which allows to apply the formed coefficients for the analysis of business process models in different notations in order to determine their compliance with the design rules; – the method of business process model quality assessment is elaborated by formalizing the design rules and generating a generic quality criterion instead of individual business process model metrics for certain notations, which allows to evaluate the business process model quality using a single quantitative metric. The third section is devoted to the development of models of analysis and improvement of the business process structure. There were considered the method of analysis and improvement of the business process structure, which allows detecting and eliminating violations of business process model design rules when using different modeling notations, and the models used to form recommendations for elimination of detected violations of business process model design rules (necessary changes in the number of certain elements of the business process structure and connections between them), which allows to improve the business process structure quality. The corresponding optimization problems are solved using the gradient descent method. The method of analyzing and improving the business process structure is based on the human-machine decision-making process, so it was proposed the procedure for formulating recommendations in the form of understandable text instructions for improving the business process structure based on the results of optimization problem solutions. In order to reuse the experience of improving the business process model quality, the procedure for grouping them by similarity in the context of fulfillment to the rules of business process structure design was developed. As the result of research, for the first time were obtained: – the method of analysis and improvement of the business process structure, which allows identifying and eliminating violations of the rules of building business models when using different modeling notations; – the models designed to formulate recommendations for eliminating identified violations of business process model design rules, which can improve the quality of the business process structure. In the fourth section on the basis of a detailed description of the process of analysis and improvement of the business process structure quality, functional capabilities and requirements for the information technology were defined. The information technology architecture is based on the use of modern technologies for extracting, processing and storing information about the business process structure. User work with the obtained results can be performed either through the web interface or through the analytical dashboard, which demonstrates generalized analysis results and provides decision support for improving the quality of the business process structure. The information technology was validated using prepared business process models provided in various notations, in which structural errors that violate certain business process structure design rules of BPMN, EPC, IDEF0, and DFD notations were intentionally injected; and using the full scale input information on the business process structure provided in different notations and domains. As the result there were improved the information technology of analysis and improvement of quality of business process structure, which is based on the developed method and models instead of existing solutions, which further allows automating detection and elimination of violations of business process models design in various notations. The analysis of the research results has shown that the formed method and the developed models, on which the information technology is based, unlike the existing formal methods and tools, allow not only to more accurately detect errors in the business process structure described using BPMN, EPC, IDEF0, and DFD notations, but also to evaluate the quality of the business process structure on the basis of a single quantitative indicator and obtain recommendations for its improvement by making necessary changes in the number of certain elements of the business process structure and the relations between them. Thesis research results were implemented at the “Scientific Park of NTU “KhPI” LLC (Kharkiv), state scientific institution “Institute for Single Crystals” of National Academy of Science of Ukraine (Kharkiv), in scientific research works and educational process of the Department of Software Engineering and Management Information Technologies of National Technical University “KhPI”.
Ayad, Sarah. "Business Process Models Quality : evaluation and improvement." Thesis, Paris, CNAM, 2013. http://www.theses.fr/2013CNAM0922/document.
Full textIn recent years the problems related to modeling and improving business processes have been of growing interest. Indeed, companies are realizing the undeniable impact of a better understanding and management of business processes (BP) on the effectiveness, consistency, and transparency of their business operations. BP modeling aims at a better understanding of processes, allowing deciders to achieve strategic goals of the company. However, inexperienced systems analysts often lack domain knowledge leading and this affects the quality of models they produce.Our approach targets the problem related to business process modeling quality by proposing an approach encompassing methods and tools for business process (BP) models quality measurement and improvement. We propose to support this modeling effort with an approach that uses domain knowledge to improve the semantic quality of BP models.The main contribution of this thesis is fourfold:1. Exploiting the IS domain knowledge: A business process metamodel is identified.Semantics are added to the metamodel by the mean of OCL constraints.2. Exploiting the application domain knowledge. It relies on domain ontologies. Alignment between the concepts of both metamodels is defined and illustrated.3. Designing of the guided quality process encompassing methods and techniques to evaluate and improve the business process models. Our process propose many quality constraints and metrics in order to evaluat the quality of the models and finally the process propose relevant recommendations for improvement.4. Development of a software prototype “BPM-Quality”. Our prototype implements all theabove mentioned artifacts and proposes a workflow enabling its users to evaluate andimprove CMs efficiently and effectively.We conducted a survey to validate the selection of the quality constraints through a first experience and also conducted a second experiment to evaluate the efficacy and efficiency of our overall approach and proposed improvements
Zhao, Yue. "Individual Business Initiation Process and Business Dynamics." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-183287.
Full textMallur, Kavya. "A Quality Assurance Framework for Business Process Management." Thesis, Université d'Ottawa / University of Ottawa, 2015. http://hdl.handle.net/10393/32273.
Full textGurbuz, Ozge. "An Automated Quality Measurement Approach For Business Process Models." Master's thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12613665/index.pdf.
Full textHeinrich, Robert [Verfasser], and Barbara [Akademischer Betreuer] Paech. "Aligning Business Process Quality and Information System Quality / Robert Heinrich ; Betreuer: Barbara Paech." Heidelberg : Universitätsbibliothek Heidelberg, 2013. http://d-nb.info/1177810654/34.
Full textGuo, Hong. "Software quality and software process improvement in teleworking environments." Thesis, Southampton Solent University, 2001. http://ssudl.solent.ac.uk/823/.
Full textYang, Tuo, and Xuan Jiang. "Improving Business Process Modeling Quality : Identifying Business Process Modeling improvement factors for ERP implemen-tation through Guidelines of Modeling." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-20659.
Full textCameron, Neville Stuart. "An investigation into the standardisation of business process re-engineering." Thesis, University of Newcastle Upon Tyne, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.275505.
Full textAydin, Elif. "An Automated Tool For Quality Manual Generation From Business Process Models." Master's thesis, METU, 2010. http://etd.lib.metu.edu.tr/upload/12612342/index.pdf.
Full textQuality Manual&rdquo
for this purpose. In this thesis, an automated tool is developed for quality manual generation from predetermined business process models. In addition, a case study is performed by means of a systematic approach and its results were discussed with the findings of structured interviews. The aim of the study is to reduce the effort and time required for quality manual preparation and merge quality management activities with process modeling by means of process documentation.
Axelsson, Mattias, and Johan Sonesson. "Business Process Performance Measurement for Rollout Success." Thesis, Blekinge Tekniska Högskola, Avdelningen för programvarusystem, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2920.
Full textVikten av förbättringar i affärsprocesser i syfte att öka produktkvaliteten i mjukvaruindustrin ökar stadigt. Kvalitetsansvariga i industrin behöver effektiva och påtagliga verktyg för beslutsfattande i utvecklingsprojekt och för lokalisering av förbättringsområden. Mätningsprogram är en utbredd ansats för kvalitetsförbättring i mjukvaruprocesser men användning av heltäckande kvalitetsmodeller är resurskrävande. Dessa fokuserar inte primärt på mätpunkter vilket blottar behovet av en snabb och direkt teknik för identifiering och definiering av mätpunkter i projekt som saknar resurser eller behov av heltäckande mätningsprogram. Denna uppsats undersöker och jämför rådande kvalitetssäkringsmodeller med mätpunkter, vilket resulterar i Measurement Discovery Process utifrån valda delar av PSM- och GQM-modellerna. Processen appliceras på ett industriellt projekt med nämnda förutsättningar, vilket skapar en uppsättning mätpunkter som sedan utvärderas. Detta ligger även till grund för utvärdering av Measurement Discovery Process. Appliceringen och utvärderingen av processen synliggör dess generella applicerbarhet på projekt med liknande begränsningar såväl som vikten av formella processer i målprojektet och omfattande domänkunskap hos de som implementerar mätningarna. Measurement Discovery Process är föremål för framtida förbättringar men samtidigt ett tydligt steg mot snabbt framtagande av konkreta prestandamått för kvalitetsförbättring i affärsprocesser.
Mattias Axelsson: +46 708 67 53 81 Johan Sonesson: +46 709 72 74 30 / +46 40 12 48 03
Sadowska, Małgorzata. "Quality of business models expressed in BPMN." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3244.
Full textJenssen, Jens Erich. "Case Study - Business Mapping to Improve Quality of the Well Delivery Process." Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for petroleumsteknologi og anvendt geofysikk, 2012. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-20905.
Full textLeopold, Henrik, Sergey Smirnov, and Jan Mendling. "On the refactoring of activity labels in business process models." Elsevier, 2012. http://epub.wu.ac.at/3496/1/IS12%2DLabelRefactoring.pdf.
Full textBasic, Selma. "Developing process quality measurement in shipbuilding industry." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-18887.
Full textVanhatalo, Jussi. "Process structure trees decomposing a business process model into a hierarchy of single entry single exit fragments." Berlin dissertation.de, 2009. http://d-nb.info/1000407012/04.
Full textNwankwo, Cosmas Chidozie. "Smart offshore structure for reliability prediction process." Thesis, Cranfield University, 2013. http://dspace.lib.cranfield.ac.uk/handle/1826/9335.
Full textKopp, A. M., and D. L. Orlovskyi. "Using computer vision and fuzzy logic to assess quality of business process models." Thesis, Прикарпатський національний університет ім. Василя Стефаника, 2019. http://repository.kpi.kharkov.ua/handle/KhPI-Press/47100.
Full textВ даній роботі пропонується метод оцінки якості моделей бізнес-процесів на основі комп'ютерного бачення та нечіткої логіки. Розглянуто використання бібліотеки OpenCV та обхід її недоліків щодо пошуку за шаблоном. Наведено функції належності метрик якості моделей бізнес-процесів. Описано отримані результати та напрямки подальших досліджень.
Correia, Anacleto Cortez e. "Quality of process modeling using BPMN: a model-driven approach." Doctoral thesis, Faculdade de Ciências e Tecnologia, 2014. http://hdl.handle.net/10362/12205.
Full textContext: The BPMN 2.0 specification contains the rules regarding the correct usage of the language’s constructs. Practitioners have also proposed best-practices for producing better BPMN models. However, those rules are expressed in natural language, yielding sometimes ambiguous interpretation, and therefore, flaws in produced BPMN models. Objective: Ensuring the correctness of BPMN models is critical for the automation of processes. Hence, errors in the BPMN models specification should be detected and corrected at design time, since faults detected at latter stages of processes’ development can be more costly and hard to correct. So, we need to assess the quality of BPMN models in a rigorous and systematic way. Method: We follow a model-driven approach for formalization and empirical validation of BPMN well-formedness rules and BPMN measures for enhancing the quality of BPMN models. Results: The rule mining of BPMN specification, as well as recently published BPMN works, allowed the gathering of more than a hundred of BPMN well-formedness and best-practices rules. Furthermore, we derived a set of BPMN measures aiming to provide information to process modelers regarding the correctness of BPMN models. Both BPMN rules, as well as BPMN measures were empirically validated through samples of BPMN models. Limitations: This work does not cover control-flow formal properties in BPMN models, since they were extensively discussed in other process modeling research works. Conclusion: We intend to contribute for improving BPMN modeling tools, through the formalization of well-formedness rules and BPMN measures to be incorporated in those tools, in order to enhance the quality of process modeling outcomes.
Tsay, Wu-Der. "International quality management of satellite receiver systems through technology, process and product design." Thesis, University of the West of Scotland, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359496.
Full textKristof, Gary Michael. "Planning Business Improvement using Analytic Hierarchy Process (AHP) and Design Structure Matrix (DSM)." Thesis, Montana State University, 2005. http://etd.lib.montana.edu/etd/2005/kristof/KristofG1205.pdf.
Full textDumas, Angela Mary Piers. "The effect of management structure and organisational process on decisions in industrial design." Thesis, London Business School (University of London), 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388816.
Full textBorek, Alexander. "A risk based model and process for quantifying the business impact of information quality." Thesis, University of Cambridge, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.607772.
Full textMaskara, Arvind. "A Process Framework for Managing Quality of Service in Private Cloud." ScholarWorks, 2014. https://scholarworks.waldenu.edu/dissertations/3220.
Full textFarmahini, Farahani Aliakbar, and Emil Törmä. "Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context." Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35043.
Full textThe ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three main factors remain as they were in the original model, namely function, interaction, and diversion.
Vignolles, Marie-Laure. "Fat supramolecular structure in fat-filled dairy powders : influence of composition and process on structure mechanisms and quality of powders." Rennes, Agrocampus Ouest, 2009. http://www.theses.fr/2009NSARB196.
Full textFat-filleddairy powders have acquired a growing interest from both an economical and a scientific point of view. They include a large variety of products for numerous food applications such as infant formulae, dairy ingredients, cattle feeding, and ecapsulated flavors. Fat supramolecular structure in fat-filled dairy powders can be very complex and is often poorly understood. It gives specific physicochemical properties to fat, which in turn gives specific functional properties to the surrounding matrix. Despite its interest, there was no exhaustive academic study of the topic at the beginning of this Ph. D. Program. Furthermore, controlling the physicochemical propoerties of these powders was still rather empirical in the industry. Hence, investigating the scientific issues related to fat supramolecular structure in fat-filled dairy powders appearead to be of primary importance for both the academic and industrial communities worldwide. The aims of this Ph. D. Research program were to investigate fat supramolecular structure and properties in fat-filled dairy powders in order (1) to determine adapted chemical compositions and process parameters to orientate fat supramolecular structure in fat-filled dairy powders, (2) to reach a better understanding of the mechanisms of the formation and evolution of fat supramolecular structure and fat physicochemical properties, and finally (3) to control powder physicochemical properties. The strategy was original as the study considered powders manufactured at the laboratory in controlled and industrial-like conditions and as specific methods for lipids were adapted to fat-filled dairy powders
Sun, Yan. "Business-oriented Software Process Improvement based on CMM and CMMI using QFD." Diss., Rolla, Mo. : University of Missouri-Rolla [sic] [Missouri University of Science and Technology], 2008. http://scholarsmine.mst.edu/thesis/pdf/Sun_09007dcc8047a90b.pdf.
Full textDegree granted by Missouri University of Science and Technology, formerly known as the University of Missouri-Rolla. Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed April 29, 2008) Includes bibliographical references (p. 108-111).
Nadar, Emre. "New Markov Decision Process Formulations and Optimal Policy Structure for Assemble-to-Order and New Product Development Problems." Research Showcase @ CMU, 2012. http://repository.cmu.edu/dissertations/143.
Full textThom, Lucinéia Heloisa. "A pattern-based approach for business process modeling." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2006. http://hdl.handle.net/10183/8512.
Full textModern organizations have demands related to the automation of their business processes since such processes are highly complex and need to be efficiently executed. Within this context, the workflow technology has shown to be very effective, mainly in the business process automation. However, as it is an emergent technology and in constant evolution, workflow presents some limitations. Though several workflow (meta) models have been proposed in recent years, their sub-models for organizational structure aspects representation show limited power of expression. On the other hand, most of the current workflow modeling tools do not provide functionalities that enable users to define, query, and reuse workflow patterns properly. One of the main problems is the non-availability of a consolidated mapping between patterns based on recurrent functions found in business processes (e.g., request for activity execution, notification, decision, or approval) and workflow (meta) models or workflow modeling tools. Relying on these problems, the first contribution of this thesis is a Transactional Metamodel of Business Process (TMBP) with support to organizational structure aspects. The metamodel makes feasible to create business (sub-)processes from the reuse of organizational –based workflow patterns. An additional feature of TMBP supports the generation of business (sub-)processes through the Business Process Execution Language for Web Services (BPEL4WS). Other important contribution of this thesis is a set of workflow patterns represented as block activity patterns. Each pattern refers to a recurrent business function frequently found in business processes. The mining of 190 workflow processes of more than 10 different organizations has evidenced the existence of the set of workflow patterns with high support in the workflow processes analyzed. Moreover, it became clear through this study that the set of patterns is both necessary and enough to design all 190 processes that were investigated. As a consequence of the mining process, a set of association rules was identified too. The rules not only help to better define specific workflow patterns, but also combine them with existent control flow patterns. These rules can be useful for building more complex workflows.
Gustafsson, Samuel, and Mari Hukkanen. "Managing the integration process in a merger. Case: Cloetta Fazer." Thesis, Linköping University, Department of Management and Economics, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1134.
Full textBackground: Mergers have been increasing during the latter part of the 1990s. In the Nordic region many previously national companies have joined their forces to create a new Nordic company. This will lead to many challenges when the companies are integrated.
Purpose: The purpose of this thesis is to investigate the integration phase. Our goal is to study the integration of Cloetta Fazer and learn how the company can handle the two types of integration.
Procedure: To be able to prove our assumptions, that were made on the basis of literature, we have collected empirical material by interviewing eight managers at Cloetta Fazer.
Summary: We have identified a conflict between structural and cultural integration that occur because one type of integration may proceed faster than the other. That is why our statement is that the two types of integration are dependent on each other.
Bakgrund: Fusioner har ökat under senare delen av 1990-talet. I Norden har många tidigare nationella företag gått samman för att bilda ett nytt nordiskt företag. Detta leder till utmaningar när företagen skall integreras.
Syfte: Syftet med denna uppsats är att undersöka integrationsprocessen. Vårt mål är att studera integrationen av Cloetta Fazer och lära hur ett företag kan hantera de två olika typerna av integration.
Genomförande: För att kunna bevisa våra frågeställningar, som gjordes på basen av litteratur, har vi samlat in empiriskt material genom att intervjua åtta stycken chefer på Cloetta Fazer.
Sammandrag: Vi har identifierat en konflikt mellan strukturell och kulturell integration som beror på att den ena typen fortgår snabbare än den andra. Därmed är vår slutsats att dessa två typer av integration är beroende av varandra.
Jarrell, Kimberly A. "Job-related diversity and service team outcomes: New insights into the roles of task structure and process conflict." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2002. http://wwwlib.umi.com/cr/syr/main.
Full textDempsey, Kyle Edward. "Joint Replacement Medical Mission Trips Can Provide High Quality Care in Developing Countries: Assessing Quality Using the Structure, Process, and Outcomes Paradigm." Thesis, Harvard University, 2016. http://nrs.harvard.edu/urn-3:HUL.InstRepos:27007732.
Full textBuavaraporn, Nattapan. "Business process improvement methodology adoption for improving service quality : case studies of financial institutions in Thailand." Thesis, University of Nottingham, 2010. http://eprints.nottingham.ac.uk/11554/.
Full textSun, Yaguang [Verfasser], and Bernhard [Akademischer Betreuer] Bauer. "Mining High-Quality Business Process Models from Real-Life Event Logs / Yaguang Sun ; Betreuer: Bernhard Bauer." Augsburg : Universität Augsburg, 2018. http://d-nb.info/115333903X/34.
Full textAlipour, Bertilsson Elham. "Process mapping, first step towards business excellence : A case study at Golvet Göteborg." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22108.
Full textKwiecien, James Walter. "Process Capability Calculations with Nonnormal Data in the Medical Device Manufacturing Industry." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3697.
Full textZhang, Xi. "Physical and statistical analysis of functional process variables for process control in semiconductor manufacturing." [Tampa, Fla] : University of South Florida, 2009. http://purl.fcla.edu/usf/dc/et/SFE0003176.
Full textAlmedal, Carina, and Yong Zheng. "Come, give us taste of your quality : The Interaction Process between Swedish buyers and Chinese suppliers." Thesis, Jönköping University, Jönköping International Business School, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-748.
Full textBåde som land och som fenomen är Kina ett synnerligen aktuellt ämne, inte bara för Sverige utan för hela världen. Sedan början av 2003 har mer än 154 svenska företag etablerat verksamhet i Kina, inom antingen tillverkning, inköp eller försäljning. De små och medelstora företagen följer nu efter de stora multinationella till Kina.
Syftet med denna uppsats är att studera och analysera vilka kriterier företagen använder i sitt val av leverantörer eller samarbetspartners i Kina. Syftet är vidare att studera interaktionsprocessen mellan köparen och leverantören gällande kvalitetsproblem relaterade till såväl produktionsprocessen som produkten och leveransen av densamma. Att definiera kvalitet är inte enkelt då kvalitet inte längre bara handlar om objektiv statistik. Kvalitet bör vara en naturlig del av både företagets affärsprocesser och deras relationer med leverantörer och kunder. Idag är därför mer subjektiva och mjuka värden relaterade till kundens uppfattning, deras behov och deras förväntningar naturliga delar av det kvalitativa arbetet. Det kan vara svårt att överföra kundens uppfattningar, behov och förväntningar till leverantörerna. Interaktionsprocessen mellan kund och leverantör är därför långt ifrån enkel och rak, utan beror till stor del på de människor som är involverade i processen.
Sammanlagt beskrivs och analyseras fem olika fall i studien. I samband med dessa har ett antal företag valts ut och nyckelpersoner inblandade i interaktionsprocessen med de kinesiska leverantörerna har intervjuats. Företagen har medvetet selekterats så att de representerar heterogena förhållanden gällande produkt, erfarenhet med affärer av Kina och företagsstorlek.
Utifrån analysen av de empiriska data som samlats in står det klart att merparten av de kvalitetsproblem som existerar härrör till kommunikationen mellan kunden och leverantören. Det finns inga egentliga bevis vare sig för dålig eller låg kvalitet i något av fallen. Kvalitet är viktigt för dem alla, men kunden får oftast levererat det han har frågat efter. De kulturella skillnaderna gör att specifikationer, krav och behov hela tiden måste upprepas för att upprätthålla en hög kvalitativ nivå. För att utveckla goda relationer med de kinesiska leverantörerna är det viktigt att vara närvarande. Det som är taget för givet i Sverige är inte taget för givet i Kina och vice versa och det är därför viktigt att vara tydlig och att upprepa allt om och om igen. Det är viktigt att undvika att de kinesiska leverantörerna förlorar ansiktet och det är därför viktigt att de svenska företagen utvecklar en förmåga att läsa mellan raderna, framförallt som kinesiska leverantörer inte är lika uppriktiga och raka i sin kommunikation.
China as country and phenomenon is a topic of great impact to the entire world society. As many as 154 Swedish companies have established business activities either within manufacturing, sourcing or sales in China since the beginning of 2003. The small and mediumsized companies are now following the larger MNEs to China.
The purpose of this thesis is to study and analyse which criteria are used in the selection of suppliers or partners in China. The purpose is further to study the interaction process in between the Swedish buyer and the Chinese supplier regarding quality issues and -problems related to the manufacturing process and product as well as the delivery of the products. Defining quality is not easy as quality no longer relies only on objective and functional statistics, but should be incorporated into the business processes. More subjective parameters related to the perceptions of the customers and their needs and expectations are involved and of importance. Such perceptions and needs can be difficult to transfer in between the buyer and the supplier. The interaction in between is far from a straightforward process and as such it depends and relies a lot on the people involved in the process.
Representing a total of five different cases a number of companies and respondents directly involved in the interaction process with the Chinese suppliers were purposefully selected and interviewed. The sampling aimed at companies repre-senting heterogeneity regarding the three factors of products, experience of deal-ing with China and size of the company.
From the analysis of the empirical findings it is clear that it is all a question about communication. There is no evidence of any low or bad quality in any of the cases. The buyer will be delivered what he asks the supplier to deliver. The cul-tural web including communication and language differs between Sweden and China. In order to develop good relations with the suppliers the presence is of great importance. It is important for the Swedish company to continuously repeat their specifications, demands and needs over and over again in order to maintain a high level of quality on their products. What is taken for granted by Swedish buyers is not taken for granted by the Chinese suppliers and it is important for the buyer to be very clear in both communication and specification, though without risking the Chinese supplier to loose face. Adapting an ability to read between the lines is necessary for the buyer as Chinese suppliers are referred to as not being as outspoken as Swedish suppliers.
Ryall, Paul. "Implementation and the effectiveness of quality management systems within the construction industry and organisational change management in this process." Thesis, University of South Wales, 2012. https://pure.southwales.ac.uk/en/studentthesis/implementation-and-the-effectiveness-of-quality-management-systems-within-the-construction-industry-and-organisational-change-management-in-this-process(62327f62-b20a-40a1-a66f-57e363dd067e).html.
Full textPolańska, Julia, and Michał Zyznarski. "Elaboration of a method for comparison of Business Intelligence Systems which support data mining process." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2078.
Full textWetzel, David K. "The Development, Validity, and Reliability of Process, Product, and Gage Quality Control Plans/Indices used to Measure the Continuous Improvement of Manufacturing Processes /." The Ohio State University, 1995. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487931512620227.
Full textUliss, Barbara Turk. "Reporting interest rate swaps: The association of disclosure quality with credit risk and ownership structure." Case Western Reserve University School of Graduate Studies / OhioLINK, 1991. http://rave.ohiolink.edu/etdc/view?acc_num=case1059571738.
Full textLima, Brígida Rodrigues. "Análise das metodologias da qualidade utilizadas na área business process solutions da Deloitte e estudo do seu impacto no desempenho." Master's thesis, Instituto Superior de Economia e Gestão, 2010. http://hdl.handle.net/10400.5/2762.
Full textO presente trabalho tem como tema central a Qualidade nos Serviços. São abordadas as metodologias de qualidade e factores críticos de sucesso à sua implementação numa empresa do sector terciário, cuja actividade é a prestação de serviços de auditoria e consultoria financeira, a Deloitte. O estudo foca, sobretudo, uma das principais áreas de negócio da empresa - o outsourcing de serviços de contabilidade e gestão financeira -denominada BPS (Business Process Solutions), para a qual se analisa o impacto das metodologias de qualidade no seu desempenho de mercado a médio e longo prazo. A qualidade é actualmente encarada como uma forma de sobrevivência das empresas no mercado. O cliente tornou-se mais exigente fazendo as suas escolhas em função da qualidade percepcionada. Acresce ainda em alguns sectores, como é o caso em estudo, que a implementação de um Sistema de Qualidade e sua certificação, mais do que um factor de diferenciação, é um passo estratégico determinante para que a empresa possa actuar em mercados específicos. Procura-se ainda, pela interpretação de todos os procedimentos, detectar eventuais lacunas e sugerir possíveis melhorias.
The present work is dedicated to the theme: Service Quality. Through the case study of Deloitte, the quality methods implemented on its core business - auditing and consulting services - are analysed. It will also focus on the critical success factors to implement a quality management system on a global sized company. The study is focused on one of the main business units - accounting and finance outsourcing services - known as BPS (Business Process Solutions), for which the impact of quality methods on long term performance evaluated. Quality is nowadays a survival tool for a company. The customer makes choices based on perceived quality assessments. It can be demonstrated that the implementation of a quality system and its certification, represents more than a differentiation tool, it is a strategic step which determines whether a company can operate on a given market. Improvements to the existing models and processes are presented based on observation of current procedures and its evaluation.
Ahlén, Kristoffer, Erik Benjaminsson, and Jesper Hedegärd. "Improving the Order Receiving Process : Case Study: Ekmans AB." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12821.
Full textPurpose
The purpose of the thesis is to identify problems cooperating departments suffer from, create solutions and discover ways to successfully implement the changes. A case study of Ekmans AB has been conducted to accomplish this.
Background
In today’s business world competition is fiercer than ever. New companies enter the market and new technologies and working methods are introduced which requires the companies to work proactivelyto foresee opportunities. But even if the companies are aware of all these external factors, they also need to look internally to see what they can improve and make more efficient in order to stay competitive. Therefore, it is important for companies to be ready to change both structure and culture to be more efficient.
Method
The method is based on a qualitative approach with semi-structuredi nterviews. A total of 20 interviews were conducted. The interviewees possess different positions within the company, ranging from the top management down through the organizational hierarchy.
Conclusion
The study shows that problems can arise from miscommunication, outdated ways of handling order receiving and a poorly chosen organizational structure. To solve these problems companies has to realize the importance of change. When modification the organizationa company has to take the organizational culture into consideration. It is important that the employees feel that they are a part of the change instead of just seeing it from sideline. Moreover, the management has to make sure they are thoroughly in their work regarding change; they have to follow up each alteration to make sure that it is actually implemented. Moreover, standardization is the key for organizations wishing improve and become more efficient. The result of the study showed that it is first when these criterions are fulfilled that the company can expect to successfully implement changes.
Mabaka, Perez Danny. "Employee perceptions on service quality at a selected outsourcing company in Cape Town." Thesis, Cape Peninsula University of Technology, 2019. http://hdl.handle.net/20.500.11838/3014.
Full textOver the last decade, business process outsourcing (BPO) has become increasingly important in the South African context. For economic and strategic reasons, organisations have embraced an outsourcing strategy as one of their core activities in order to be competitive in the business arena. On this matter, the standard of services delivered by BPOs is crucial to achieve customer satisfaction. However, the lack of effective quality management practices, which impact on service delivery negatively, ultimately paves the way for customer dissatisfaction with service quality in BPOs. This issue needs to be considered carefully by BPOs. Thus, this study has investigated employee perceptions in relation to the key measurements for service quality, namely reliability, responsiveness, assurance, empathy and tangibles through the SERVQUAL model to measure the quality of service delivery at a BPO in Cape Town, South Africa. A quantitative research method was applied and data were collected through a semi-structured survey questionnaire from the group of employees (n=188) at the selected BPO in Cape Town. The statistical software program SPSS Version 25 and Microsoft Excel were used for data analysis. Descriptive statistical results were generated as well as the validity and reliability of the dataset determined. The research findings revealed that the key factors to which particular attention needs to be given are reliability, responsiveness, assurance and empathy. It is revealed that it is imperative for the BPO to intensify continual training and skills development for their employees. Given the findings of these key factors as focus areas for good practice, this study has drawn special attention to the selected BPO and other BPOs in the South African context to advance their service quality to maintain their services up to standard and to remain competitive. The research could benefit BPOs in South Africa and Africa in general as more and more companies are outsourcing their services on the continent.
Bolaños, Angello, Luis Leiva, Fernando Sotelo, and Carlos Raymundo. "Quality management model for a small enterprise of pecan farmers in Ica el Valle - Peru." Springer Verlag, 2020. http://hdl.handle.net/10757/656141.
Full textIn this study, we propose a basic quality management model that was designed based on good agricultural practices for micro-enterprises of pecan farmers in Ica el Valle, Peru. The research study was developed based on in-depth interviews with 18 farmers within the agricultural sector under study. The study focused on identifying and analyzing the current situation of farmers to design a basic quality management model that can be implemented. The results led to the identification of critical aspects for each of the activities related to the production of nuts. We thus designed a basic quality management model based previous scientific studies. This management system is composed of the following subprocesses: quality adjustment; documentation; parameters definition; monitoring and control; and continuous improvement and analysis of results.
Rashid, Hafiz-Majdi Ab. "Cost of capital, disclosure quality and board composition and structure : empirical analyses of retail banks listed on the London Stock Exchange." Thesis, Lancaster University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340655.
Full textBlomqvist, Eric, and Zarabi Kaiwan Adl. "Asyl 360 - ett paradigmskifte? : Migrationsverkets utveckling mot en processorienterad verksamhet." Thesis, Mittuniversitetet, Institutionen för kvalitets- och maskinteknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-40365.
Full textWithin several Swedish government agencies, the process-based approach has become a method for increasing efficiency within the organizations. The Swedish Migration Agency, an agency that received a record number of refugee applicants during the great refugee crisis in the mid-2010s, has recently begun to implement a new process-based approach in the asylum field called "Asyl 360". This case study examines how the employees at one of the units that implemented Asylum 360 feels that the new process-based working method has affected them. It also intends to investigate what process maturity level the investigated asylum review unit is at, with the help of a self-developed, context-adapted process maturity model. The methodological focus of the study is a qualitative case study where the collected data has been collected through interviews with employees of the researched organization. The result and analysis of the study shows what level of process maturity the studied organization is currently on. It also evaluates the functionality of the self-developed, context-adapted process maturity model
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Custovic, Haris, and Måns Linderoth. "Ägarstrukturens påverkan på earnings quality." Thesis, Linköpings universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-139995.
Full textIntroduktion: Tidigare forskning, främst i USA och Asien, har hittat samband mellan företags ägarstruktur och earnings quality. Låg earnings quality kan resultera i ineffektiv resursallokering, lägre samhällsekonomisk tillväxt samt omotiverade förmögenhetsöverföringar. Till följd av dessa problem, samt att Sveriges institutionella miljö skiljer sig åt från andra länder, finns behovet att förklara sambandet i en svensk kontext. Syfte: Studiens syfte är att förklara hur olika ägarstrukturer påverkar earnings quality. Metod: Studien utgår från en deduktiv ansats där hypoteser deducerats utifrån agentteori, alignment effect, entrenchment effect, samt active monitoring hypothesis. Kvantitativ data består av sekundärdata i form av årsredovisningar. Studien har genomförts med en tvärsnittsdesign. Slutsats: Studiens resultat visar att företag med högre andel utländskt ägande tenderar att redovisa högre earnings quality. Resultatet kan förklaras av agentteorins typ I-problem. Övriga ägarstrukturer uppvisar inga signifikanta samband.
Han, Lei. "IMPROVEMENT OF SILICON OXIDE QUALITY USING HEAT TREATMENT." UKnowledge, 2012. http://uknowledge.uky.edu/ece_etds/5.
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