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1

Krogstie, John. Quality in Business Process Modeling. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-42512-2.

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2

Blanton, Godfrey A., ed. The quality control process. New York: McGraw-Hill, 1999.

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3

Esseling, E. K. C., 1946- and Nimwegen H. van 1951-, eds. Business process improvement workbook: Documentation, analysis, design, and management of business process improvement. New York: McGraw-Hill, 1997.

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4

Fossum, John A. Labor relations: Development, structure, process. 8th ed. Boston: McGraw-Hill/Irwin, 2002.

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5

Guess, Vincent C. CMII for business process infrastructure. 2nd ed. Scottsdale, AZ: CMII Research Institute, 2006.

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6

Novack, Robert A. Quality and control in logistics: A process model. [Bradford, West Yorksshire, England]: MCB University Press, 1989.

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7

K, Kazanjian Robert, ed. Strategy implementation: Structure, systems, and process. 2nd ed. St. Paul: West Pub. Co., 1986.

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8

Software process improvement: Practical guidelines for business success. Reading, Mass: Addison-Wesley Pub. Co., 1998.

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9

Kumar, V. Anand. Business process outsourcing: Oh! BPO--structure and chaos, fun and agony. New Delhi: Sage Publications, 2008.

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10

Quality management for IT services: Perspectives on business and process performance. Hershey, PA: Business Science Reference, 2010.

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11

Adair-Heeley, Charlene B. Breakthrough process redesign: New pathways to customer value. New York: AMACOM, American Management Association, 1994.

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12

R, Poling Sheila, ed. Building continual improvement: [a guide for business]. Knoxville, Tenn: SPC Press, 1998.

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13

Business process improvement: The breakthrough strategy for total quality, productivity, and competitiveness. New York: McGraw-Hill, 1991.

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14

Menken, Ivanka. The business process management guide: Practical methodology and guidelines to successful BPM. Brisbane, Queensland: Emereo, 2010.

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15

Huyink, David Stevenson. ISO 9000: Motivating the people, mastering the process, achieving registration. Burr Ridge, Ill: Irwin, 1994.

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16

Reddy, James J. L. Business process reengineering, creating business excellence for the Irish hotel industry, fact or fiction? Dublin: University College Dublin, Graduate School of Business, 1998.

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17

Swain, P. S. Business process re-engineering and quality management: Application in the virtual organisation. Manchester: UMIST, 1997.

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18

Schonberger, Richard. Best Practices in Lean Six Sigma Process Improvement. New York: John Wiley & Sons, Ltd., 2007.

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19

Schonberger, Richard. Best practices in lean six sigma process improvement. Hoboken, N.J: John Wiley & Sons, 2008.

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20

Boedecker, Ray F. Eleven conditions for excellence: The IBM total quality improvement process. Boston, Mass: American Institute of Management, 1989.

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21

L, Frigon Normand, and Jackson Harry K, eds. From concept to customer: The practical guide to integrated product and process development, and business process reengineering. New York: Van Nostrand Reinhold, 1995.

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22

Achieving excellence in business: A practical guide to the total quality transformation process. Milwaukee: ASQC Quality Press, 1991.

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23

Kumiega, Andrew. Quality money management: Best practices and process engineering for systematic trading and investment. Burlington, MA: Elsevier, 2008.

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24

Practices, LLC Best. Bolstering product portfolios: Resources, structure and process for effective in-licensing organizations. Chapel Hill, NC: Best Practices, LLC, 2003.

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25

Automating business process reengineering: Breaking the TQM barrier. Englewood Cliffs, N.J: PTR Prentice Hall, 1994.

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26

Ram, Krishnamoorthi V., ed. A first course in quality engineering: Integrating statistical and management methods of quality. 2nd ed. Boca Raton: Taylor & Francis, 2011.

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27

Schippers, W. A. J. Structure and applicability of quality tools: Decision support for the application of process control and improvement techniques. Eindhoven: University of Eindhoven, 2000.

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28

1946-, Thompson John, ed. ISO 9000: 2000 auditing using the process approach. Amsterdam: Butterworth-Heinemann, 2002.

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29

Born, Gary. Process management to quality improvement: The way to design, document, and re-engineer business systems. Chichester: J. Wiley, 1994.

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30

Cevelev, Aleksandr. Strategic development of railway transport logistics. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1194747.

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The monograph is devoted to the methodology of material and technical support of railway transport. According to the types of activities, the nature of the material and technical resources used, technologies, means and management systems, Russian railways belong to the category of high-tech industries that must have high quality and technical level, reliability and technological efficiency in operation. For this reason, the logistics system itself, both in structure and in the algorithm of the functions performed as a whole, needs a serious improvement in the quality of its work. The economic situation in Russia requires a revision of the principles and mechanisms of management based on the corporate model of supply chain management, focused on logistics knowledge. In the difficult economic conditions of the current decade, it is necessary to improve the quality of the supply organization of enterprises and structural divisions of railway transport, directly related to the implementation of the process approach, the advantage of which is a more detailed regulation of management actions and their mutual coordination. In order to increase the efficiency of its activities and develop the management system, Russian Railways is developing a lean production system aimed at further expanding the implementation of the principles of customer orientation, ideology and corporate culture. At the present time, the solution of many issues is impossible without a cybernetic approach to the formulation of problems of material and technical support and logistics analysis of information technologies, to the implementation of the developed algorithms and models of development strategies and concepts for improving the business processes of the production system. The management strategy, or the general plan for the implementation of activities for the management of material resources, is based on a fundamental assessment of the alignment and correlation of forces and factors operating in the economic and political field, taking into account the impact on the specific form of the management strategy. The materials will be useful to the heads and specialists of the directorates of the MTO, CDZs and can be used in the scientific research of bachelors, masters and postgraduates interested in the economics of railway transport and supply logistics.
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31

The process mind: New thoughtware for designing your business on purpose. Boca Raton: CRC Press, Taylor & Francis Group, 2015.

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32

Michael, Nichols, ed. Six sigma for financial services: How leading companies are driving results using lean, six sigma, and process management. New York: McGraw-Hill, 2007.

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33

The power of ultimate Six Sigma: Keki Bhote's proven system for moving beyond quality excellence to total business excellence. New York: AMACOM, 2003.

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34

Information service excellence through TQM: Building partnerships for business process reengineering and continuous improvement. Milwaukee, Wis: ASQC Quality Press, 1994.

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35

Okelo, A. L. Business process re-engineering, total quality management and the application of project management techniques in manufacturing. Manchester: UMIST, 1997.

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36

The six sigma revolution: How General Electric and others turned process into profits. New York: John Wiley, 2001.

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37

The business process re-engineering actionkit: A five day plan to redesign your processes. London: Kogan Page, 1995.

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38

Mayer, Richard J. IDEF family of methods for business process re-engineering, total quality management, concurrent engineering, and other applications. College Station, TX: Knowledge Based Systems, 1994.

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39

Jon, Pyke, and Whitehead Roger 1946-, eds. Mastering your organization's processes: A plain guide to business process management. Cambridge, UK: Cambridge University Press, 2006.

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40

Stamatis, D. H. Six Sigma and Beyond. London: Taylor and Francis, 2001.

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41

Ramsay, James David. CAUSAL FACTORS OF NURSING FACILITY QUALITY: AN EMPIRICAL TEST OF THE STRUCTURE, PROCESS AND OUTCOME QUALITY PARADIGM. 1994.

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42

Chang. Process Reengineering in Actio (Quality improvement series). Prentice Hall & IBD, 1997.

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43

Chang, Richard Y. Process Reengineering in Action: A Practical Guide to Achieving Breakthrough Results (Quality Improvement Series). Pfeiffer, 1999.

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44

Krogstie, John. Quality in Business Process Modeling. Springer, 2018.

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45

Krogstie, John. Quality in Business Process Modeling. Springer, 2016.

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46

Ethnic entrepreneurship: Structure and process. Amsterdam: JAI, 2004.

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47

Total Quality Management International Ltd. and TQMI, eds. Business process improvement: Your handbook. Frodsham: TQM International, 1994.

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48

Elfe, Adrian E. Process validation for business success. Launsby Consulting, 1995.

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49

Organizational Strategy, Structure, and Process (Stanford Business Classics). Stanford Business Books, 2003.

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50

Snow, Charles C. Organizational Strategy, Structure, and Process (Stanford Business Books). Stanford University Press, 2003.

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