Dissertations / Theses: 'Business process automation'

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Vizner, Ondřej. "Robotizace procesu ve firemním prostředí." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-444604.

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This Master’s thesis deals with the selection and compilation of a suitable process for automation using RPA technology. The thesis first introduces the theoretical background needed to understand the issue. Subsequently, an analysis of the current state of the company is performed. In the third part, the selection of the process and assembly of your own robots is verified.

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Sturgill, Olivia. "An Analysis of Robotic Process Automation for Accountants." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/honors/638.

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The objective of this thesis paper is to answer the question: is robotic process automation efficient/beneficial and should accountants consider its implementation? For accountants, robotic process automation is a software that “perform[s] tasks such as processing sales and financial transactions, managing data, communicating between different systems, and access management, as well as monitoring and reporting” (Seasongood, 2016). In order to determine whether or not RPA should be implemented, a survey was found that had over 500 responses from varying companies currently using RPA. A statistical analysis will be performed in order to determine if any statistical significances exist between questions (both the benefits and challenges of RPA), by countries, by employee sizes, and by business functions. Based on the results, a conclusion will be provided on RPA’s implementation into the accounting field.

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Mendling, Jan, Gero Decker, Richard Hull, Hajo A. Reijers, and Ingo Weber. "How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?" Association for Information Systems, 2018. http://epub.wu.ac.at/6557/1/CAIS%2D2018%2DMendling_et_al%2DHow_do_Machine_Learning%2C_Robotic_Process_Automation_and_Blockchains_affect_the_Human_Factor_in_Business_Process_Management.pdf.

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This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.

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Mendling, Jan, Gero Decker, Hull Richard, A. Reijers Hajo, and Weber Ingo. "How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?" Association for Information Systems, 2018. http://epub.wu.ac.at/6383/1/CAIS%2D2018%2DMendling_et_al%2DHow_do_Machine_Learning%2C_Robotic_Process_Automation_and_Blockchains_affect_the_Human_Factor_in_Business_Process_Management.pdf.

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This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.

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Keskinen, Maija, and Rudo Cathrine Tarwireyi. "Automation and the transformation of the audit process : A qualitative research on the impact of automation on the audit process." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-160152.

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Technology is advancing at a rapid pace impacting many industries including accounting and auditing industries. Technological development has enabled implementation of automated accounting systems that make it possible for firms to shift from traditional accounting to automated accounting. This change in record keeping has a direct influence on audit firms. As record keepings changes, it puts pressure on audit firms to implement systems that cater for the change in their clients’ systems. This promotes automated auditing where the use of tools such as data analytics and AI are of importance. There is prior research related to accounting system, automated accounting, automated auditing and the impact of technological development on various industries and professions. However, the impacts of automation on the audit process remain unexplored, especially in Swedish audit firms. As there is only a little literature on the subject, in spite of considerable amount of discussion inside and outside academia about how automation impacts the audit process, the subject is seen as current and interesting. Therefore, the main purpose of this research is to discover how automation impacts the audit process in Swedish audit firms. The research question for this thesis is “How does automation impact the audit process?” The audit process is seen as being closely related to audit quality, audit efficiency and competence and skills of auditors. Thus, as sub-purpose, this research also aims to find out how the mentioned aspects are impacted by automation. In this thesis a qualitative approach was taken. Semi-structured interviews were performed with various auditors in order to explore the subject in question. Empirical findings of this thesis suggest that the execution stage of an audit process will be impacted the most by automation. The shift can already be seen but in the future the emphasis will be even more on testing internal controls than substantive procedures. It was also discovered that audit quality and audit efficiency are expected to increase because automation is believed to decrease the amount of human errors and speed up the audit process as well as help auditors draw better conclusions. Competence and skills of auditors were found to be as important in the future as they are nowadays, but the findings suggest that a higher level of IT knowledge and skills are desired in the future as more technology will be integrated in auditing. This research offers theoretical, practical and social contributions. This research extends the existing knowledge on the subject in question. It also helps accounting and auditing firms to understand the impact of automation in the field as well as gives them an opportunity to prepare in advance for changes that may occur. Additionally, the findings of this research can give educational institutions an indication in which way the curriculum in universities should be adjusted. On a national level the findings can be used to encourage continuous learning. Furthermore, this research can be used as a point of departure for future research.

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Werner, Michael [Verfasser], and Markus [Akademischer Betreuer] Nüttgens. "Business Process Analysis Automation for Financial Audits / Michael Werner. Betreuer: Markus Nüttgens." Hamburg : Staats- und Universitätsbibliothek Hamburg, 2016. http://d-nb.info/1081768061/34.

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Andersson, Hanna, and Elina Bruér. "Robotic Process Automation - Förändrar det sättet vi arbetar?" Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20362.

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Robotic Process Automation (RPA) är en allt mer framväxande teknologi och används i organisationer för att automatisera och effektivisera manuella affärsprocesser. Det finns en rad fördelar med att använda denna teknik. Implementeringen av RPA kan dock kopplas till blandade reaktioner hos anställda och det är inte ovanligt att en del anställda motsätter sig tekniken på grund av rädsla och okunskap för automatiseringens påverkan. Denna fallstudie syftar att undersöka hur implementeringen av RPA påverkar organisatoriska aspekter som arbetssätt, roller och ansvar samt att undersöka om det finns skillnader i hantering och upplevelse kring detta i konsult-, privat- och offentlig verksamhet. För att undersöka ovan nämnda områden skedde datainsamlingen genom semistrukturerade intervjuer hosorganisationer som implementerat RPA samt genom litteraturundersökning. Resultatet visar att det finns en hel del likheter i hur RPA påverkar arbetet i organisationer, men skillnaderna ligger i hur arbetet med RPA bedrivs.
Robotic Process Automation (RPA) is an increasingly emerging technology and is used in organizations to automate and streamline manual business processes. There are a number of advantages to using this technology. However, the implementation of RPA can be linked to mixed reactions among employees and it is not unusual for some employees to oppose the technology due to fear and ignorance of the influence of automation. This case study aims to investigate how the implementation of RPA affects organizational aspects such as working methods, roles and responsibilities, and examine whether there are differences in management and experience regarding this in consulting, private and public activities.In order to investigate the above-mentioned areas, the data collection was conducted through semistructured interviews with organizations that implemented RPA and through literature research. The result shows that there are a lot of similarities in how RPA affects the work in organizations, but the differences lie in how the work with RPA is conducted.

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Mudrich, Tomáš. "Robotizace procesu ve firemním prostředí." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-417679.

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This diploma thesis deals with robotic automation of selected business process using RPA technology. Robotic automation tools are compared with each other and two are subsequently selected for development of the automation – the UiPath software and the AiVIRO library. Realized automations are compared and evaluated in conclusion.

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Isaksson, Jens, and Minna Lindgren. "Betydelsen av Robotic Process Automation för redovisningsekonomens roll : En fallstudie inom försäkringsbranschen." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79493.

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Dagens samhälle präglas av innovation och snabba teknologiska utvecklingar. Dessa teknologiska utvecklingar är till för att underlätta och effektivisera både vardagen och arbete för dess användare. Ett exempel på en sådan utveckling är Robotic Process Automation (RPA). RPA är robotprocesser som används i företag för att utföra enkla, repetitiva och tidskrävande arbetsuppgifter som tidigare utfördes manuellt. Tidigare forskning visar att användningen av RPA har resulterat i att redovisningsekonomens roll har förändrats. Denna förändring har inneburit olika effekter, både för- och nackdelar, för användarna av robotprocesser. Denna fallstudie på ett försäkringsbolags redovisningsavdelning syftar till att analysera hur användningen av RPA förändrar redovisningsekonomens roll, identifiera vilka effekter användningen kan få för redovisningsekonomer samt att förklara hur dessa effekter uppstår för redovisningsekonomer. För att uppnå studiens syfte användes en kvalitativ forskningsstrategi i form av semi-strukturerade intervjuer. Resultatet visar att redovisningsekonomens roll förändras till en hybridekonomroll i ett försäkringsbolag. Denna rollbeskrivning härstammar från att redovisningsekonomerna är mer aktiva, beslutsfattande och samarbetande i organisationen samtidigt som klassiska ekonomiuppgifter fortfarande är viktiga. Den förändrade rollen resulterar i två konstaterade effekter, tidseffektivitet och kvalitet på arbetet, och två icke konstaterade effekter, arbets- och kompetensförlust. För att förklara dessa effekter och hur de uppstår har även två förklarande variabler identifierats, robotprocessernas kravställning och arbetsuppgifter.

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Ševčák, Ondřej. "Posouzení informačního systému firmy a návrh změn." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400000.

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This master‘s thesis focuses on assessment of a particular part of information system of selected company and its ICT modification proposal. This thesis explains the problematics of information systems, business process management (BPM) and robotic process automation (RPA) in its theoretical part, then focuses on the current situation and detailed analysis of the selected business process. The final part provides a modification proposal using business process management and robotic process automation technology. The aim of the thesis is to design a solution that will optimize information system via process automation and robotization thus reducing work time, error rate and costs while increasing efficiency of this company.

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Strömvall, Lisa, and Linn Duàn. "Robotics Process Automation : Väsentliga faktorer som bör beaktas i ett beslutsunderlag." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85957.

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Abstract Bachelor thesis, Degree of Master of Science in Business and Economics, School of Business and Economics at Linnaeus University in Växjö, Spring 2019, 2FE24E. Title: Robotics Process Automation - Important factors to take into consideration in a decision basis Authors: Linn Duàn och Lisa Strömvall Examiner: Pia Nylinder Advisor: Elin Funck Background and problem discussion: Robotics Process Automation (RPA) is a form of automation that has become a tool for achieving increased efficiency and quality improvements. In this study, we have chosen to investigate which factors that are important to take into consideration in a decision basis when implementing RPA. Increased efficiency, shorter lead times, increased customer satisfaction and improved job satisfaction are some of the many benefits that RPA can offer a company. However, it is important that the implementation is done on well-adapted processes and that previous documentation is available for evaluation. To know if an RPA is a profitable project, companies can use an ABC calculation or an investment analysis. Regarding the employees, RPA can cause concern among employees who are afraid that robotization will lead to a reduction of jobs in the future. But in relation with RPA taking over repetitive tasks, employees can apply excess time on more qualified tasks. Purpose: The purpose of the study is to highlight relevant parts of a decision basis by evaluating RP A. By highlighting important elements in a profitability analysis, identifying qualitative effects and obstacles that arise in connection with RPA, the study will present essential factors that should be taken into consideration in a decision basis. Method: A qualitative research approach has been used where we started from an evaluation study to answer our purpose. The insurance companies Folksam and If have been used for empirical collection. During six semi-structured interviews, questions have been asked about the reasons behind the implementation, how RPA is used, positive and negative effects, and issues concerning the employees' experiences at the implementation phase. Finally, all data have been transcribed, analyzed and sent back to the respective respondent for validation. It also explains the quality criteria’s and ethical considerations that permeate the work. Conclusion: The study results in important factors that should be taken into consideration when a decision basis is presented. The factors are presented as components in an investment analysis, lost/added activities in an ABC-calculation, and identification of qualitative effects as well as obstacles that limit the desired efficiency. Furthermore, it is explained how the different parts of the decision basis are interdependent and that they should be used as a complement to constitute a well-founded basis, to determine whether an implementation of RPA is appropriate or not. Key words: Robotics Process Automation, automation, efficiency, qualitative effects, calculation, decision basis.

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Berg, Emma, and Maja Hultgren. "Automatiseringens genomslag via digitala verktyg : En studie om RPAs (robotic process automation) förväntningar och hinder." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-433954.

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Robotic Process Automation (RPA) klassificerades som den snabbast växande programvaranpå den globala marknaden under 2018. RPA automatiserar arbetsprocesser och sägs medförastora fördelar såsom ökad effektivitet, kvalitet, skalbarhet och lönsamhet. Studien ämnar attundersöka de hinder som motverkar att de förväntade fördelarna inte infrias. Genomanvändningen av en multipel metod, som inkluderar en dokumentstudie samtsemistrukturerade intervjuer, skildras de förväntade fördelarna och potentiella hinder.Identifierade resultat visar på kompetensens inverkan på teknikens användarvänlighet, samtkommunikationens påverkan på hur användare uppfattar nyttan med RPA.

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Nesterud, Klara, and Agnes Vålvik. "Utmaningar och rekommendationer vid utvecklandet av robotstyrdprocessautomation inom en verksamhetsprocess." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-74348.

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Företag strävar idag alltmer efter att automatisera och effektivisera sina verksamhetsprocesser. Till följd av den digitala transformationen av vårt samhälle skapas ständigt nya möjligheter och tekniska innovationer för att stödja automatiseringen av processer genom att göra saker på helt nytt sätt genom att använda sig av modern informations- och datorteknik. Denna studie undersöker en ny teknisk innovation i form av mjukvarutekniken RPA (robotstyrd processautomation) samt dess förmåga att automatisera arbetsuppgifter som vanligtvis utförs manuellt. Studien syftar till att belysa de utmaningar som riskerar att uppstå samt vad som bör beaktas vid utvecklandet av RPA inom en verksamhetsprocess vilket redovisas i form av rekommendationer. Studiens metod utgår från ett explorativt angreppssätt, en kvalitativ datainsamling samt har en abduktiv ansats då ett fenomen både undersöks och analyseras med hjälp av teori relaterat till RPA och automatiserandet av verksamhetsprocesser. De utmaningar och rekommendationer som tagits fram baseras på resultat från mötestillfällen i form av semistrukturerade workshops baserade på utvecklingsprocessens fyra steg samt på utvecklingsgruppens egna upplevelser kombinerat med den teori som använts som underlag för analys. Studiens viktigaste resultat är att processen noga bör kartläggas och optimeras innan utvecklandet inleds samt att en ständig uppföljning med slutanvändaren genomförs i syfte för att upptäcka eventuella förändringar av krav. Någon inom utvecklingsgruppen bör, utöver ett tekniskt perspektiv, även inneha ett processperspektiv samt grundläggande kunskap kring utvecklingen av en verksamhet.
In today’s society companies increasingly strive to automate and streamline their business processes. As a result of the digital transformation of our society, new opportunities and technological innovations are constantly being created with the purpose of supporting the automation of processes by doing things in a completely new way and by utilizing modern information and computer technology. This study examines the new technological innovation in the form of a software technology called RPA (robotic process automation) and its ability to automate tasks that are usually performed manually. The study aims to highlight the challenges that are likely to arise and what the developer should consider when developing RPA within an operational process, which is presented in the form of recommendations. The method of the study is based on an exploratory approach, a qualitative data collection and an abductive approach, since a phenomenon is examined and analyzed using theory related to RPA and the automation of business processes. The challenges and recommendations that have been developed are based on results from a number of meeting sessions in the form of semi-structured workshops based on the four stages of the development process and on the development group's own experiences combined with the theory used as a basis for an analysis. The most important result of the study is that the process should be carefully mapped out and optimized before the development begins and that a continuous follow-up with the end user should be carried out in order to detect any changes in requirements. Someone within the development group should, in addition to a technical perspective, also possess a perspective related to processes and basic knowledge of business development in general.

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Anderson, Filip. "Användandet av RPA-verktyg : En studie om hur medarbetarnas förväntningar inför ett införande påverkar RPA användningen." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-84624.

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Syftet med uppsatsen är att identifiera vilka uppfattningar som har identifierats efter införandet av RPA i förhållande till de förväntningar som fanns hos medarbetarna. För att undersöka det har följande frågeställning utformats; vilka skillnader, om några, finns mellan medarbetarnas uppfattningar efter införandet och deras förväntningar före? Vilka uppfattningar har medarbetarna om RPA-s nytta? och vilka lärdomar kan man ta med sig till framtida RPA-projekt? Undersökningen gjordes genom en kvalitativ datainsamlingsmetod där det förekom att undersökningsdeltagarna fick svara på formulär som sedan följdes upp med en form av diskussion med personen i fråga. Intervjufrågorna är byggda på den analysmodell som är gjord utifrån den litteratur som ligger till grund för mitt arbete. I undersökningen deltog det fem personer som på något sätt kommer i regelbunden kontakt med RPA på sin arbetsplats. Resultatet visar att undersökningsdeltagarna, inför införandet, var positiva till att RPA skulle införas, men också att de var positiva till RPA efter införandet. Resultatet visar också att undersökningsdeltagarna ser värdet i att använda RPA. Slutsatserna från undersökningen visar att de förväntningarna som medarbetarna har på RPA, inte har förändrats efter att RPA har införts. Undersökningsdeltagarna var positiva före införandet och efter införandet är de fortsatt positiva. En annan slutsats visar att undersökningsdeltagarnas uppfattningar om RPA är positiva. Undersökningsdeltagarna ser att RPA tar bort en viss arbetsbelastning. Den sista slutsatsen visar att tydlig och bra information från ledningen och att användarmedverkan krävs för att lyckas bra med kommande projekt

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Bougueng, Tchemeube Renaud. "Location-Aware Business Process Management for Real-time Monitoring of Patient Care Processes." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/24336.

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Long wait times are a global issue in the healthcare sector, particularly in Canada. Despite numerous research findings on wait time management, the issue persists. This is partly because for a given hospital, the data required to conduct wait times analysis is currently scattered across various information systems. Moreover, such data is usually not accurate (because of possible human errors), imprecise and late. The whole situation contributes to the current state of wait times. This thesis proposes a location-aware business process management system for real-time care process monitoring. More precisely, the system enables an improved visibility of process execution by gathering, as processes execute, accurate and granular process information including wait time measurements. The major contributions of this thesis include an architecture for the system, a prototype taking advantages of commercial real-time location system combined with a business process management system to accurately measure wait times, as well as a case study based on a real cardiology process from an Ontario hospital.

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Kreisel, Bjorn. "Low cost intelligent automation (LCIA) and process analysis methodology with implementation examples at the company 'Festool GmbH Deutschland'." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52921.

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Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: This document describes the different possibilities of Low Cost Intelligent Automation (LCIA)and process analysis for companies in the processing industry. These techniques can be used in production and assembly to reach a higher productivity and to maintain the company's competitiveness. Productivity is very important for any company, because it influences the profit. LCIA means using cheap solutions to automate processes in assembly and production. Cheaper machines payoff much faster. This is important, because life cycles are becoming shorter and shorter. With LCIA more manual processes can be automated. This is an advantage especially in countries with high labour costs. Process analysis helps to optimise processes in a company. To reach this goal it is essential to analyse processes systematically. This helps to gather detailed information about manufacturing defects and where they originated from. With these information it is much easier to eliminate the source of error and to reduce the number of defective products. Less errors in a production process lead to higher quality and productivity. The company "Festool GmbH Deutschland" serves as an example for using the described methods. The presented examples for LCIA are simple solutions to automate manual processes in the assembly division. The process of a fully automated machine serves as an example to illustrate the different aspects of a process analysis in this company. The methodologies presented in this document can be used to achieve improvements especially in productivity. Therefore any company coming from a labour intensive industry should think about integrating LCIA and process analysis into their continuous improvement strategy.
AFRIKAANSE OPSOMMING: Hierdie dokument beskryf die verskillende moontlikhede van Lae Koste Intellegente Automasie (LKIA)en die proses analise vir maatskappye in die vervaardiging industrie. Hierdie metodes kan gebruik word in produksie en montering om hoër produktiwiteit te verkry sowel as die maatskapy se mededingendheid te handhaaf. Produktiwiteit is baie belangrik vir enige maatskappy, want dit beïnvloed die winsgewindheid. LKIA beteken die gebruik van goedkoop oplossings om prosesse te automatiseer in montering en produksie. Goedkoper masjiene word vinniger afbetaal. Dit is belangrik, want die lewenssiklus van beide produkte en masjiene word al korter. Met LKIA kan meer handprosesse ge-automatiseer word. Dit is 'n voordeel veral in lande met hoë arbeidskostes. Proses analise help om die prosesse in 'n maatskappy te optimiseer. Om hierdie doel te bereik is dit belangrik om prosesse sistematies te analiseer. Bogenoemde help om gedetaileerde informasie in te samel rondom vervaardigings defekte sowel as die oorsprong daarvan. Met hierdie informasie is dit makliker om die oorsprong van foute uit te skakel en om die getal foutiewe produkte te verminder. Minder foute tydens die vervaardigings proses ly tot 'n hoër kwaliteit en produktiwiteit. Die maatskappy "Festool GmbH Deutschland" dien as 'n voorbeeld vir die gebruik van die beskryfde metodes. Die voorgestelde voorbeelde vir LKIA is eenvoudige oplossings om die handprosesse in die monterings afdeling te outomatiseer. Die proses van 'n ten volle ge-automatiseerde masjien, dien as 'n voorbeeld om die verskillende aspekte van proses analise in hierdie maatskappy te illustreer. Die metodologie wat gebruik is in die dokument, kan gebruik word om verbeteringe veral in produktiwiteit te bewerkstellig. Dus kan enige firma in 'n arbeidsintensiewe industrie gebruik maak van die integrasie van LKIA en proses analise in sy deurlopende verbeterings strategie.

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Lennartsson, Moa, and Vendela Scholtz. "Robotics Process Automation inom ekonomifunktionen : En studie om hur RPA kan implementeras med hjälp av ett agilt arbetssätt." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42575.

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Det faktum att RPA är ett så pass nytt fenomen, kan till viss del utmana implementeringsprocessen på grund av otillräcklig erfarenhet hos involverade medarbetare samt bristande utbud av allmän information om ämnet. För att hantera denna utmaning kan ett agilt arbetssätt underlätta processen. Trots att RPA och agilt arbetssätt kombineras i stor utsträckning inom näringslivet, finns det tämligen lite forskning kring kombinationen - vilket har bidragit till vårt forskningsgap. Utifrån detta forskningsgap har vi vidare lyckats formulera följande frågeställning: Hur kan en robotisk processautomatisering (RPA) implementeras i ekonomifunktionen, med hjälp av ett agilt arbetssätt? Fortsättningsvis är studiens genomgående syftet att beskriva och analysera hur RPA kan implementeras i en etablerad ekonomifunktion, genom användning av ett agilt tillvägagångssätt. För att lyckas generera ett nyanserat och träffsäkert svar till frågeställningen, har svar inhämtats via åtta intervjuer. En teoretisk grund har även inhämtats i form av ett antal vetenskapliga artiklar, för att skapa en vetenskaplig tyngd i arbetet. Analys har därefter gjorts utifrån en jämförelse mellan teori och empiri i syfte att kunna framställa en allmän slutsats kopplat till problemet. Metoden som använts är således en kvalitativ studie baserad på en induktiv ansats. I slutsatsen konstateras att RPA-implementering och agilt arbetssätt är en hållbar metod att arbeta i. Vidare har ett antal olika implementeringslösningar presenterats; därav ett antal konkreta metoder inom agilt arbetssätt samt ett antal modeller inom RPA. Däremot drogs slutsatsen att nyckeln till framgång är ett öppet mindset från medarbetarnas sida; där medarbetaren förstår värdet av varför agilt arbetssätt används i den specifika kontexten. Avslutningsvis presenterar även vi som författare våra uppfattningar om ämnet baserat på de empiriska och teoretiska intryck vi fått uppleva under studiens gång.

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Petersson, Stina, and Fyhr Ebba. "Robotic process automation yay or nay : - Framtagandet av en utvärderingsmodell för RPA-investeringar i administrativa funktioner." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96454.

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Bakgrund och problem: Södra Skogsägarna ekonomisk förening genomförde 2018 en implementering av en robot på deras huvudkontor med syfte att skapa kunskap om Robotic Process Automation (RPA) samt reducera repetitiva administrativa arbetsuppgifter. Detta för att på lång sikt skapa effektivitet samt nå ökad personaltrivsel på grund av att de anställda, efter implementering, utför mer värdefulla och kvalificerade arbetsuppgifter. Det finns idag en stor problematik och svårighet kring hur företag ska utvärdera RPA-investeringar då nuvarande utvärderingsmetoder endast tillåter finansiella siffror och därmed inte kan värdera icke mätbara fördelar. Det skapar problem när målen med en RPA-investering i sådana funktioner ofta är satta till annat än rent finansiella såsom bättre beslutsfattande och ökad personaltrivsel. Eftersom det inte finns några tidigare forskning kring utvärdering av RPA-investeringar i administrativa funktioner samt att tidigare studier visar på att det finns ett behov av en utvärderingsmodell som blandar finansiella och icke-finansiella dimensioner, avser denna studien att ta fram och utveckla en flerdimensionell utvärderingsmodell som kan tillämpas i dessa funktioner. Syfte: Syftet med studien är att skapa en djupare förståelse och kunskap kring RPA-investeringar i administrativa funktioner samt vilka effekter en sådan har på företag. För att nå detta kommer en tentativ flerdimensionell utvärderingsmodell som kan tillämpas vid RPA-investeringar i administrativa funktioner tas fram. Denna kommer sedan testas i ett empiriskt fall på Södra där en investering i RPA genomförts. Detta för att kunna utvärdera deras investering samt komplettera och utveckla utvärderingsmodellen utifrån erfarenheter och lärdomar från ett praktiskt fall. Metod: Studien är uppdelad i tre olika delar utefter avsnitten teoretisk referensram, empirisk referensram samt analys. Den första delen av studien som sker i den teoretiska referensramen avser att utföra första delen av tillvägagångssättet för att uppnå rapportens syfte. I den empiriska referensramen utförs andra delen av tillvägagångssättet och den avslutande analysen knyter ihop studien eftersom vi där genomför sista delen av tillvägagångssättet. Som ett resultat av att studien genomförs i dessa tre delar har det konstaterats att rapporten genomför två olika studier som tillsammans blir en helhet och att studien därmed även tillämpar två olika forskningsdesigner. Den första studien som genomförs är utvecklandet av en ny, tidigare obefintlig, flerdimensionell utvärderingsmodell som därav tillämpar en explorativ forskningsdesign. Den andra studien består av utvärderingen som genomförs på Södra och forskningsdesignen som tillämpats där är därför istället en fallstudie. Slutsats: Vi har genom denna studie försökt lösa den problematik som finns gällande utvärdering av RPA-implementeringar vilket resulterade i den flerdimensionella utvärderingsmodellen RIPA. Denna modell användes som ett verktyg för att skapa en djupare förståelse och kunskap kring RPA-investeringar i administrativa funktioner samt vilka effekter en sådan har på företag. För att modellen skulle kunna sägas skapa sådan kunskap krävdes det att den kunde bedömas som giltig. En sammanställning av studiens resultat visar att den framtagna RIPA-modellen inkluderar utvärdering av både finansiella samt icke-finansiella effekter där en balans skapas mellan detaljfokus och ett helhetsperspektiv. På grund av att modellen kan konstateras lösa de problem som tidigare fanns bedöms det att den är giltig och därmed lämplig att använda vid RPA-implementeringar i administrativa funktioner även om den framåt behöver testas fler gånger. Utöver att uppnå syftet har studien också genererat ett bidrag till hur framtida forskare och företag bör se på och behandla RPA-implementeringar. RIPA-modellen kommer även kunna hjälpa samhället och företag att fortsätta utvecklas eftersom modellen bidrar till att företag kan implementera RPA baserat på trovärdiga beslutsunderlag. Modellen skapar också möjlighet för företag att följa upp resultatet i efterhand och förbättra roboten utifrån det, något som kommer påverka RPA:s fortsatta framväxt.
Background and problem: Södra Skogsägarna ekonomisk förening invested 2018 in a robot at their head office with the aim of creating knowledge about RPA and reducing repetitive administrative tasks. This is to create efficiency in the long term and to achieve increased employee satisfaction because the employees, after implementation, perform more valuable and qualified work tasks. Today, there is a major problem and difficulty in how companies should evaluate RPA investments as current evaluation methods only allow for financial figures and thus cannot assess non-measurable benefits. This creates problems when the goals of an RPA investment in such functions are often set for other than purely financial ones such as better decision-making and increased employee satisfaction. Since there is no previous research on the evaluation of RPA investments in administrative functions and that previous studies show that there is a need for an evaluation model that mixes financial and non-financial dimensions, this study intends to develop a multidimensional evaluation model. Purpose: The purpose of the study is to create a deeper understanding and knowledge of RPA investments in administrative functions as well as their effects on companies. To achieve this, a tentative multidimensional evaluation model that can be applied to RPA investments in administrative functions will be developed. This will then be tested in an empirical case on Södra where an investment in RPA has been made. This is to be able to evaluate their investment and to supplement and develop the evaluation model based on experience and lessons learned from a practical case. Method: The study is divided into three different parts along the sections theoretical frame of reference, empirical frame of reference and analysis. The first part of the study conducted in the theoretical frame of reference intends to carry out the first part of the approach to achieve the purpose of the report. In the empirical frame of reference, the second part of the approach is carried out and the concluding analysis links the study as we carry out the last part of the approach. As a result of the study being conducted in these three parts, it has been established that the report conducts two different studies that together become a whole and that the study thus also applies two different research designs. The first study to be conducted is the development of a new, previously non-existent, multidimensional evaluation model, which consequently applies an explorative research design. The second study consists of the evaluation conducted at Södra and the research design applied there is therefore instead a case study. Conclusion: Through this study we have tried to solve the problems that exist regarding evaluation of RPA implementations, which resulted in the multidimensional evaluation model RIPA. This model was used as a tool to create a deeper understanding and knowledge of RPA investments in administrative functions and their effects on companies. In order for the model to be said to create such knowledge, it was required that it could be considered valid. A summary of the study's results shows that the developed RIPA model includes evaluation of both financial and non-financial effects where a balance is created between the focus of detail and a holistic perspective. Because the model can be found to solve the problems that previously existed, it is considered to be valid and thus suitable for use in RPA implementations in administrative functions, although it needs to be tested several times ahead. In addition to achieving the purpose, the study has also generated a contribution to how future researchers and companies should look at and treat RPA implementations. The RIPA model will also be able to help society and companies to continue to develop as the model helps companies to implement RPA based on credible decisions. The model also creates the opportunity for companies to follow up the results afterwards and improve the robot based on it, which will affect RPA's continued growth.

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Camo, Haris, Simon Harnesk, and Niklas Grufman. "Implementation of Robotic Process Automation : A case study of issues, challenges and success factors for RPA implementation in banking and financial services." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-448828.

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Robotic Process Automation (RPA) is an emerging lightweight IT solution that aims to automate digital but manual business processes and has been particularly useful in the banking and financial services industry. Whilst interest for RPA has been increasing along with the increased pressure on organizations to leverage technology for efficiency to remain competitive, studies show upwards of 50 percent of RPA implementations fail. Building on problematizations of RPA implementation failures and scholarly urges for further research within the field, this study aimed to investigate; issues and challenges to overcome, as well as how RPA implementation may be facilitated. Based on a literature review including existing implementation frameworks, a case study of semi-structured interviews with managers and expert consultants was conducted, and project material was reviewed. Several differences and similarities between existing theory and the respondents' experiences were identified. Almost all issues and challenges emphasized by respondents were related to the challenge of achieving adequate; change management, communication, education around RPA, choosing the right processes to automate, and post-implementation and scale up. Several of the common issues and challenges mentioned in theory, such as technical aspects, were not experienced by the respondents and these mitigated issues and challenges may be dependent on contextual preconditions. The most important facilitating actions were identified as; building RPA knowledge, educating management and employees within the organization, communicating new processes, RPA benefits and reasons for implementation, ensuring support processes and establishing internal groups for RPA scale-up and stewardship, and carefully choosing the right process to automate. Contextual preconditions likely facilitating the RPA implementation for the case company were identified and interpreted as potential success factors for RPA implementation. A structured approach with visualized project steps was emphasized as important, and whilst the existing implementation framework compared to the case was accurate and useful, the study suggest implementation frameworks may need to include further attention to; change management, communication and education, and the relative importance of the initialization- and post-implementation phases. The research is concluded with a discussion on limitations and suggestions for research opportunities.

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ETCHI, PRISCA ENOW, and SYLVIA FREEMAN TARKPAH. "HOW HAS TECHNOLOGY INFLUENCED FINANCIAL REPORTING PROCESS IN ACCOUNTING FIRMS? : An analysis of two international audit firms in Liberia." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161341.

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Technology helps firms maintain data flow, track processes and maintain employee records. Technology makes it possible for firms to operate efficiently and effectively with minimal manpower and helps to reduce operating costs. Because of its ability to minimize errors and reduce human interventions, technology delivers instant financial reports with accuracy and reliability. Even though findings from the study revealed that the use of technology has a positive influence in financial reporting, system breakdown leads to data loss which has the propensity to hinder stakeholders from receiving timely financial reports. Moreover, findings reveal that audit firms are exposed to information security risk such as virus attacks and hacking of the system.The old way of financial reporting had changed completely in some parts of the world while in other parts it is gradually changing. But how technology is affecting financial reporting processes all over the world and in Liberia specifically. The aim of this thesis is to investigate and analyze the transformation technology has caused to the financial reporting processes. The research question that guided the study was: How has technology influenced financial reporting processes of two international auditing firms in Liberia?In this study, qualitative method and interpretive research approached were used which enable us to gain deeper insights to the research purpose and address our research questions. The primary data was generated from purposive sampling of six semi-structured interviews from preparers of financial reports ranging from managers to senior associate. These participants were used due to their experiences working with technology which enable us to gain an understanding of how technology has transformed financial reporting processes. Financial reporting and technology are widely researched, but in the context of Liberia there is scare literature of how technology has influenced financial reporting in audit firms. Therefore, this study focuses on the preparers of the financial reports of the two international audit firms in Liberia.The aim of this thesis is to investigate and analyze the transformation technology has caused to the financial reporting processes and to investigate how preparers are trained to keep up with the pace of technology. As such, our theoretical framework used was based on the various technology used globally, efficiency and effectiveness, competence and skills, Technology Acceptance Model (TAM), ABC model, financial reporting characteristics and financial reporting qualities.The findings further suggest that technology affects the security of confidential information and quality of the financial information. First and foremost, technology affects a firm’s ability to communicate with stakeholders. In modern business environment, it is necessary for management to communicate to stakeholders quickly and clearly without hindrance.The contributions of this study cannot be overemphasized. The study contributed knowledge on the use of technology in financial reporting. The study serves as a guide to local audit firms, universities and government to include or improve the financial reporting process of institutions

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Modie, Karin, and Johanna Nyberg. "RPA - den "digitala medarbetarens" påverkan på controllerrollen." Thesis, Linköpings universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-151234.

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Bakgrund: Automatisering såsom Robotic Process Automation följs av en debatt huruvida dess innebörd är något fördelaktigt eller hotfullt för såväl anställda som företag. RPA har kapacitet att ersätta voluminösa och repetitiva arbetsuppgifter, vilket ligger till grund för både intresse och oro på arbetsmarknaden. Controllerrollen är vidare en mångfacetterad roll som präglas av tidspress och begränsad möjlighet att spendera arbetstid på värdefull analys. Yrkesrollen utgör därmed en intressant kontext för att studera hur automatisering kan tänkas verka för att skapa förändring. Utifrån tidigare forskning har RPA:s påverkan på en specifik yrkesroll inte behandlats, vilket skapar relevans i följande studies syfte. Vidare ämnar denna undersökning skapa underlag för företag att nå en framgångsrik implementering av tekniken. Syfte: Syftet med följande studie är att beskriva på vilket sätt controllerrollen kan tänkas förändras genom implementering av RPA, samt vilka följder tekniken kan få för såväl yrkesrollen som dess tillhörande företag. Metod: Denna empiriskt drivna studie karaktäriseras av ett kvalitativt tillvägagångssätt med utgångspunkt tagen i ett realistiskt perspektiv. Studiens empiri har samlats in genom semistrukturerade intervjuer med åtta controllers samt sex personer insatta i ämnet för RPA. Slutsats: RPA har kapacitet att assistera, möjligtvis ersätta, controllern i området för befattningens informationsproduktion. Genom denna tidsbesparing kan controllern spendera mer tid på proaktiv analys av kvalitetssäkrad information, något som resulterar i mer välgrundade beslutsunderlag för företag i stort. Vidare kan mjukvaran bidra med ökad effektivitet, flexibilitet och kvalitet, vilket kommer till olika uttryck för controllern och dess företag. Till följd av att RPA kan ersätta den fysiska medarbetaren i sedvanliga uppgifter, uppstår dock utmaningar för controllern i att bibehålla verksamhetsförståelse samtidigt som oro för nedskärningar kan spridas i personalstyrkan. Av den orsaken kan motstånd till förändring uppstå, vilket är en utmaning företag behöver hantera. För att nå en framgångsrik implementering av RPA bör företag därav ta hänsyn till aspekter såsom vikten av förberedelsearbete, upprättandet av en fungerande förvaltningsmodell, samt ett aktivt ledarskap genom hela implementeringsprocessen.
Background: Automation, such as Robotic Process Automation, is followed by a debate of whether it is beneficial or threatful for companies and its employees. The technology has the capacity to replace voluminous and repetitive tasks, which implies both interest and concern on the labor market. Furthermore, the controller is a multifaceted role characterized by time pressure and limited opportunity to work with valuable analysis. The role is thus an interesting context for studying how automation can create change. Based on previous research, RPA´s impact on a specific occupational role has not been addressed, which creates relevance in the purpose of the following study. Moreover, this study aims to create prerequisite for companies to achieve successful implementation of the technology. Purpose: The purpose of the study is to describe how the occupational role of a controller can change through implementation of RPA, as well as the consequences the technology can have for both the professional role and its associated company. Methodology: This empirically driven study is characterized by a qualitative approach based on a realistic perspective. The empirical data has been collected through semi structured interviews with eight controllers and six persons well familiar with the subject of RPA. Conclusion: RPA has the capacity to assist, alternatively replace, the controller in the area of information production. Through time saving, the controller can spend more time on proactive analysis of quality assured information, resulting in more well-founded decision making. Furthermore, the software can contribute to increased efficiency, flexibility and quality, which comes to different expressions for the controller and company. Due to the fact that RPA can replace the physical employee in customary tasks, however, challenges arise for the controller to maintain business understanding. Simultaneously, concerns about dismissals can be spread in the company. For that reason, resistance to change can arise, which is a challenge companies need to handle. In order to achieve a successful implementation of RPA, companies should take into account aspects such as the importance of preparatory work, the establishment of a functioning management model, and active leadership throughout the implementation process.

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Larsson, Jessica, and Matilda Björklind. "De två olika sidorna av en berättelse : De tekniska och mänskliga aspekterna av Robotic Process Automation i en redovisningskontext." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-48102.

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Studiens syfte är att identifiera hur RPA påverkar redovisningsarbete i praktiken. Frågeställningar: • Hur upplever redovisningsekonomer RPA med avseende på deras arbetsuppgifter? • Hur har redovisningsarbetet förändrats till följd av införandet av RPA? För att uppfylla studiens syfte valdes en kvalitativ fallstudie. Insamling av data har bestått av berättelser av redovisningsekonomer, verksamhetsutvecklares redogörelser samt en forskares egna erfarenheter med målsättningen att skapa en djupgående helhetsbild av den studerade kontexten. Studien visar att RPA är en teknik som påverkar redovisningsarbete på olika sätt. Användandet av tekniken resulterar i nya arbetssätt och rutiner vilka frigör tid för kvalificerade arbetsuppgifter. Detta leder till att det regelstyda arbetet underlättas då det kan utföras mer noggrant och med mindre stress. Samtidigt kan RPA tidvis skapa svårigheter att fullfölja det regelstyrda arbetet främst genom en minskad helhetssyn av arbetsprocessen.

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Elingfors, Sara, and Ulrika Thorin. "RPA, den nya medarbetaren : En studie om hur Robotic Process Automation påverkar rutiner för låneprocessen hos svenska storbanker." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355678.

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Studien undersöker hur implementeringen av Robotic Process Automation (RPA) påverkat de fyra storbankerna i Sverige: Handelsbanken, Nordea, SEB och Swedbank, rutiner på lånesidan. Lånesidan står för cirka 50 procent av storbankernas tillgångar på koncernnivå och utgör därmed en betydande del av deras verksamhet. Nya digitala aktörer hotar bankerna och de behöver därför effektivisera processer och beskära kostnader. RPA är ett softwareprogram som tar över manuella processer som tidigare utförts av människor och kan hjälpa företag att beskära kostnader samt effektivisera processer. För att studera förändringarna av rutiner gjordes en flerfallstudie där empirin analyserades genom Feldman och Pentlands teori om rutiner och Pentland och Feldmans modell. Efter intervjuer med de fyra storbankerna kunde det konstateras att samtliga banker implementerat RPA. Tre av de fyra storbankerna har implementerat RPA på lånesidan. RPA har ändrat låneprocessen genom att: Effektivisera den, gjort den mer enhetliga, möjliggjort för de anställda att fokusera på kunder och utföra mer avancerade arbetsuppgifter samt gjort den mer detaljstyrd. Den ostensiva aspekten har blivit starkare i låneprocessen medan den performativa aspekten fått mindre utrymme och vid processer som helt ersatts av RPA har den ostensiva aspekten och den performativa aspekten blivit ett.

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Mello, Paulo Ivan de. "Impactos da adoção da gestão por processos em empresas seguradoras brasileiras." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-23052010-152838/.

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Inúmeras organizações, em todo o mundo, estão adotando a gestão por processos como forma de aumentar sua produtividade e conseguir resultados mais eficazes com um tempo de resposta menor como forma a responder às ofertas da concorrência. Entre as empresas prestadoras de serviços, foi identificado que em função de suas complexas regras de contratos, o mercado segurador se destaca no mercado em que se encontra o maior crescimento de participação no PIB brasileiro. Com o propósito de observar o impacto que a implementação de software de gestão por processos pode efetuar em organizações que adotaram gestão por processos e seus benefícios, foram delimitadas pesquisas com as sete maiores seguradoras do mercado brasileiro. Utilizando-se de pesquisa com estudo de caso múltiplo, foram avaliados os impactos, benefícios e maturidade destas seguradoras e comparados entre elas de forma a ter a consolidação do entendimento se estas práticas estão condizentes com o que são propostos pelos diversos autores. Temos como conclusão que os resultados foram positivos nas organizações avaliadas, de forma a demonstrar a efetividade das ações, porém com limitações conforme o nível de maturidade encontrada.
The adoption of Business Process Management (BPM) tools has increased significantly in organizations around the world with promises to reduce cost, improve productivity and quality and it is not different in Brazil. As insurance market is one of the fastest-growing segments in the country, their operations are based on complex business rules and improvement of their process and operations is mandatory to remain competitive in a globalized market. Based in multiple case study research with the biggest insurance companies in Brazil, compare maturity before and after BPM tools implementations and assesses if the main benefits provided by the use of Business Process Management tools implementation were identified in these organizations. The results were positive and consistent in all insurance companies that participate of this research.

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Young, Brett. "The Role of Stakeholder Perceptions during IT-Enabled Change: An Investigation of Technology Frames of Reference in a Sales Process Innovation Project." Digital Archive @ GSU, 2010. http://digitalarchive.gsu.edu/cis_diss/40.

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The literature emphasizes the important role played by stakeholder perceptions in explaining success and failure of IT-enabled change efforts. However, our knowledge of how stakeholder perceptions evolve and interact with outcomes during change processes is still limited. Consequently, this study adapts technological frames of reference (TFR) to explore the dynamics of stakeholder perceptions based on action research into an IT-enabled sales process innovation project at VoiceTech. The study attempts to answer the following research questions: How can TFR be adapted and applied to support action research into IT-enabled change efforts? What was the role of stakeholder perceptions during IT-enabled sales process innovation at VoiceTech? How do stakeholder perceptions evolve and interact with outcomes during IT-enabled change efforts? The study develops TFR as a theory for investigating stakeholder perceptions during IT-enabled change and it offers a process model of how frame interactions, incongruencies, and inconsistencies contribute to frame shifts and change outcomes over time. In addition, the study provides detailed insights into how the IT-enabled sales process innovation at VoiceTech shaped and was shaped by shifts in stakeholder perceptions over time.

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Christie, Adrian Troy. "An Impact Assessment and Dependency Management Framework for BPM." Thesis, Université d'Ottawa / University of Ottawa, 2019. http://hdl.handle.net/10393/39286.

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Business Process Management (BPM) is a relatively new development paradigm that takes a high-level approach to coding by leveraging a graphical, “flow chart” aesthetic that allows users to assemble modular tasks into a larger process. The resulting diagrams effectively enshrine the organizations processes into an executable model that provides an objective and transparent view of the process and the activities contained within. In doing so, BPM models serve as both a system to guide employees through proper business procedures as well as documentation of the businesses processes. Similar to most other software development environments, BPM development platforms possess several features intended to address the needs of code versioning, dependency management and impact assessment. However, due to the unique way that development is done in BPM platforms, the more traditional functionality of these features sometimes renders them ineffective and ill suited to the task of BPM development. Changes to lower level reusable components in these BPM models can result in impacts to diverse processes across an organization that are difficult to predict and onerous to locate. There is much room for improvement in BPM development tools. This thesis proposes a new framework for dependency management and impact assessment to improve the usability, effectiveness and efficiency. The framework is composed of a Business Process Component Architecture, a Dependency Data Model and an Upgrade Algorithm which are all used to provide increased visibility over dependent processes and superior guidance during upgrade operations. Several example case scenarios are be used to evaluate our proposed framework. The cases represent progressive degrees of complexity to test the capabilities and robustness of the framework. Overall, the framework was able to appropriately handle the case examples used and showed promise in terms of providing practical effort, time and cost savings for BPM developers. The framework can also provide developers assistance in locating circular dependencies, but is subject to the same limitations as developers when attempting to upgrade these relationships.

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Frössling, Caroline, Marielle Fogel, and Maja Holmgren. "Adapting to new qualitative work tasks : A case study on Volvo Group on finding adaptation barriers and how the finance professionals comprehensively adapt to more qualitative work tasks." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-39729.

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Background: Businesses today are transforming its financial and operative processes in order to survive on the market. The human interaction of the standardised work tasks is being replaced by Robotics Process Automation (RPA) in order to make the finance processes less costly and more time efficient. Thus, human employees are delegated more qualitative work tasks and their behaviour as well as knowledge are in need to be changed. In this process, barriers may occur, and managers need to make their employees adapt in a comprehensive way to overcome these. Purpose: The purpose of this thesis is to find adaptation barriers that occur when the finance professionals are adapting to more qualitative work tasks, and how the managers will make their employees do so in a comprehensive way. Method: In order to carry out relevant information for this thesis, an abductive single case study was used. The qualitative data was conducted through semi-structured interviews with finance professionals at Volvo Group to retrieve appropriate data and valid information. Findings: What was found from this research is a lack of the helicopter view among finance professionals today, which becomes the main barrier when they adapt to more qualitative work tasks. There are several steps which can be acknowledged from the two models McKinsey 7S and ADKAR in order to make the employees attain the helicopter view. Summarising these steps, it is clear that the main purpose for a successful adaptation process is to keep the employees involved and updated.

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Ezmorrod, Ahmad, and Niklas Tilldal. "Utmaningar vid RPA-införanden : En studie om automatisering av administrativaarbetsuppgifter." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42165.

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Det är allt vanligare att organisationer och dess processer genomgår en digital transformation föratt uppnå konkurrensfördelar. Organisationer letar ofta efter effektivare sätt att utföra processer.För att effektivisera processer kan digitala verktyg som Robotic Process Automation (RPA)användas. RPA har under de senaste fem åren blivit populärt bland organisationer då RPA oftastger en snabb return on investment (ROI). Vid ett strukturerat införande av RPA i organisationerkrävs ett förändringsarbete då det kan uppstå utmaningar som behöver hanteras. Befintliglitteratur inom RPA-området beskriver olika typer av metoder och utmaningar vid införande avRPA, men lite är känt om hur utmaningar och förändringar påverkar RPA-införandet och när deförekommer. Studiens syfte är därför att identifiera vilka utmaningar som uppkommit vidinförandet och när de förekommer. Studiens frågeställning lyder: Vilka utmaningar iförändringsarbetet finns det vid införande av RPA? Studien visar att utmaningar som uppkommer bör hanteras i tid för att inte påverka senareaktiviteter i RPA-införandet. Studiens slutsats är att det finns många olika typer av utmaningarsom en organisation ställs inför i förändringsarbetet när de för in RPA. Studiens resultat påidentifierade utmaningar är motstånd i organisationen, förändringsledning,processbeskrivningar, utveckling av RPA och övervakning av RPA. Det bidrag som studien tillförtill forskningsområdet är när utmaningar vid ett RPA-införande kan förekomma och hur derelaterar till varandra under RPA-införandet.
It’s common that organizations and their processes goes through a digital transformation toachieve competitive advantages. Organizations are often looking for more efficient ways ofexecuting their processes. To achieve efficiency in organizations, digital tools like RoboticProcess Automation (RPA) could be used. During the past five years RPA has become popularamong organizations due to a fast return on investments (ROI). When in a structured wayimplementing RPA in organizations, change management should be applied to handle potentialchallenges. Existing literature within the RPA field explains different types of models andholistic challenges when transitioning to RPA, however, little is known about how these changesare affecting the RPA-implementation and when they occur. Consequently, the purpose of thisstudy is to identify what challenges organizations have met during the implementation and whenthe challenges occurred. The question of the study is: What challenges in the change process isthere when implementing RPA? The study shows the importance of managing the challenges that arise initially to prevent futureissues in the RPA-project. The conclusion is that there are many different types of challenges thatan organization will encounter in change management when implementing RPA. The result of thestudy identified following challenges, organizational resistance, change management, processdescription, development of RPA and monitoring of RPA. The contribution of the study to theresearch area is when challenges during a RPA-implementation can occur and how challengesrelate to each other during the RPA-implementation.

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Smuts, Francois. "Estimating the effectiveness of a mobile phone network's deferred revenue calculated through the use of a business automation and support system." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6726.

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Thesis (MComm (Logistics))--University of Stellenbosch, 2011.
ENGLISH ABSTRACT: Mobile phone networks form an integral part of economic and social development globally. Mobile phones have become an everyday part of life and it is hard to imagine a competitive economy without the availability of mobile communications. Emerging markets benefit most from the implementation of mobile technology and growth trends are outperforming earlier predictions. The most popular and sustainable payment model used by mobile phone networks in emerging markets is the pre paid mechanism used for the distribution of airtime. This mechanism brings about unique challenges for networks in emerging markets. In this thesis the importance of the mobile phone network pre paid value channel is introduced through an analysis of pre paid revenue. A brief introduction is given to the systems and products that contribute to the functioning of the pre paid value channel. The revenue generation process is described with regards to the pre paid sector of the market and an in-depth explanation of the importance of deferred revenue is given, how it is recorded and what role it fulfils in the generation of revenue. The complexity of the network environment, both technical and operational makes the use of a business automation and support system (BSS) a necessary tool for effective execution of tasks and processes within the network environment. These systems record information from a wide spectrum of available technical network resources and use this information to automate the flow of network products. The use of such a system for the calculation of deferred revenue is suggested. Saaty‟s Analytical Hierarchy Process (AHP) algorithm and the Elimination and Choice Expressing Reality (ELECTRE) method are used to compare the newly proposed method for the calculation of deferred revenue using a BSS. Using Saaty's algorithm to estimate the effectiveness of deferred revenue as reported through the use of a BSS yields favourable results for the proposed method. This helps to bridge the gap in the poorly researched mobile telecommunications industry. ELECTRE is used to substantiate the findings of the model using AHP and meaningful tests are done to motivate correctness and accuracy of the results obtained throughout. Most importantly, the findings were shared with academic and industry experts, adding meaningful resemblance to the goals set out to achieve.
AFRIKAANSE OPSOMMING: Mobiele foon netwerke is wêreldwyd 'n onlosmaakbare deel van ekonomiese en sosiale ontwikkeling. Mobiele fone is deel van ons alledaagse lewe en dit is moeilik om 'n kompeterende ekonomie te bedink sonder die beskikbaarheid van mobiele kommunikasie. Ontluikende markte trek die meeste voordeel uit die implementering van mobiele tegnologie en groeitendense vertoon beter as wat vroeër voorspel is. Die mees gewilde en volhoubare betaalmetode wat deur mobiele foon netwerke in ontluikende markte gebruik word, is die voorafbetalingsmeganisme wat vir die verspreiding van lugtyd gebruik word. Hierdie meganisme bring unieke uitdagings vorendag in ontluikende markte. Die tesis beskryf die belangrikheid van die mobiele foon netwerk voorafbetalingswaardekanaal deur 'n analise te maak van vooruitbetalingsinkomste. 'n Kort oorsig oor die sisteme en produkte wat bydra tot die funksionering van die vooruitbetalingswaardekanaal word verskaf. 'n Beskrywing van die inkomste-genereringsproses vir die vooruitbetaling-sektor van die mark word verskaf en 'n in-diepte verduideliking van die belangrikheid van uitgestelde inkomste, hoe dit vasgelê word en watter rol dit speel in die generering van inkomste word verduidelik. Die kompleksiteit van die netwerkomgewing, beide op 'n tegniese en operasionele vlak, maak die gebruik van 'n besigheidsoutomatisering en ondersteuningsisteem (BSS) 'n noodsaaklike instrument vir die effektiewe uitvoer van take en prosesse binne die netwerkomgewing. Hierdie sisteme stoor informasie vanuit 'n wye spektrum van beskikbare tegniese netwerkbronne en gebruik die inligting om die vloei van netwerkprodukte te outomatiseer. Die gebruik van sodanige sisteem word voorgestel vir die berekening van uitgestelde inkomste. Saaty se Analitiese Hierargie Proses-algoritme (AHP) en die Eliminasie en Realiteit-Deur-Keuse Uitdrukkingsmetode (ELECTRE) word gebruik vir die vergelyking van die voorgestelde metode vir die berekening van uitgestelde inkomste deur middel van 'n BSS. Die gebruik van Saaty se algoritme om die effektiwiteit te bereken van uitgestelde inkomste soos gemeld deur die gebruik van 'n BSS, lewer gunstige resultate vir die voorgestelde metode. Dit vul 'n leemte in die swak nagevorsde mobiele telekommunikasie industrie. ELECTRE word gebruik om die bevindinge van die AHP-model te substansieer en betekenisvolle toetse word deurentyd gedoen om die korrektheid en akkuraatheid van die resultate te motiveer. Die belangrikste aspek van die navorsing is dat die bevindinge gedeel is met kenners binne die akademie sowel as die industrie, wat nou aansluit by die doelstellings wat aanvanklik beoog is.

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Almgren, Jan Emil. "Opportunities and Challenges of RoboticProcess Automation (RPA) in the Administration of Education." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-296540.

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As the amount of administrative work are increasing in the education sector, organizations has started to look for alternative solutions to the problem. One such solution might be to use automation within the field of administration in order to free the existing staff from the most burdensome and monotonous tasks. Robotic Process Automation (RPA) is a technology used to automate digital processes and perform tasks that were previously performed by humans. The implementation of RPA has however proven to be resource-intensive and in need of special technical skill in order to be successful. This thesis has aimed to investigate how RPA automation can be managed within a smaller organization in the education sector and how the expectations of the opportunities and challenges of using RPA may change along with the RPA implementation. A smaller organization who needs to use outsourcing in order to carry out an RPA implementation may have limited knowledge of RPA, which means that the expectations for automation can be unattainably high or surprisingly low. Findings from the case study however suggest that once the first robots had been put into production and started to produce value to the organization, the expectations among the staff increased and a majority of them could see new opportunities of using RPA for further automations. These findings therefore suggest that it is important to generate short-term wins in order to reduce possible resistance to change and to move forward in the implementation of RPA. This thesis has also identified several challenges. These are primarily attributable to limited resources, which means that the important work of reviewing and documenting manual processes for automation may be downgraded because of time restraint. Other challenges may consist of limited knowledge of RPA and an unclear ownership of processes when manually performed processes instead are being carried out by robots. By considering and taking advantage of the changed expectations and the opportunities and challenges that have emerged through this study, it is possible to ensure a successful implementation of RPA automation within the administration of education.
Eftersom mängden administrativt arbete ökar inom utbildningssektorn har organisationer börjat leta efter alternativa lösningar på problemet. En sådan lösning kan vara att använda automatisering inom administrationsområdet för att befria befintlig personal från de mest betungande och monotona uppgifterna. Robotic Process Automation (RPA) är en teknik som används för att automatisera digitala processer och utföra uppgifter som tidigare utförts av människor. Implementeringen av RPA har dock visat sig vara resurskrävande och i behov avspeciell teknisk skicklighet för att lyckas. Denna fallstudie har syftat till att undersöka hur RPA-automatisering kan hanteras inom en mindre organisation inom utbildningssektorn och hur förväntningarna på möjligheterna och utmaningarna med att använda RPA kan förändras under en RPA-implementeringen. En mindre organisation som behöver stöd utifrån för att genomföra en RPA-implementering kan ha begränsad kunskap om RPA, vilket innebär att förväntningarna på automatisering kan vara ouppnåeligt höga eller förvånansvärt låga. Resultaten från fallstudien antyder dock att när de första robotarna hade satts i produktion och börjat producera värde för organisationen ökade förväntningarna bland personalen och en majoritet av dem kunde se nya möjligheter attanvända RPA för ytterligare automatiseringar. Dessa resultat tyder därför på att det är viktigt att generera kortsiktiga vinster för att minska eventuellt motstånd mot förändring och för att gå vidare i implementeringen av RPA. Denna fallstudie har också identifierat flera utmaningar. Dessa beror främst på begränsade resurser, vilket innebär att det viktiga arbetet med att granska och dokumentera manuella processer för automatisering kan få lägre prioritering på grund av tidsbrist. Andra utmaningar kan bestå av begränsad kunskap om RPA och ett oklart ägandeskap av processer när manuellt utförda processer istället utförs av robotar. Genom att överväga och dra nytta av de förändrade förväntningarna och de möjligheter och utmaningar som har uppstått genom denna studie är det möjligt att säkerställa ett framgångsrikt genomförande av RPA-automatisering inom utbildningsadministrationen.

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GOUVEIA, Carolina Nunes. "Investigação de abordagens de BPM para implantação dos controles de auditorias de TI: o caso da Lei Sarbanes-Oxley na CHESF." Universidade Federal de Pernambuco, 2009. https://repositorio.ufpe.br/handle/123456789/16262.

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No intuito de assegurar a transparência na gestão das empresas, novas regulamentações recomendam a adoção de modelos de referência, que facilitam a adaptação dos processos de negócio às novas exigências. Com a responsabilidade de encarar esses novos desafios, a auditoria encontra na área de TI uma aliada acostumada a lidar com ambientes adversos, e interessada em envidar esforços para construir soluções aderentes, com criatividade e inovação. Neste trabalho, inicialmente, são apresentados os alicerces metodológicos que fundamentaram a estruturação da área de TI da Chesf e prepararam o corpo técnico para lidar com o desafio da certificação na lei Sarbanes-Oxley. Em seguida, são apresentadas as abordagens de Business Process Management – BPM, utilizadas na construção de ferramentas de gestão dos processos de negócio da área de TI, a serem auditados na certificação. Três abordagens foram experimentadas e suas conclusões são comparadas e analisadas, a fim de justificar a escolha da abordagem efetivamente implantada. Este trabalho propõe apresentar a evolução do investimento da área de TI da Chesf em melhores práticas e demostrar como esse investimento vem contribuindo para o alcance dos objetivos de negócio da Empresa.
In order to ensure transparency in corporate management, new regulations used to recommend the adoption of reference models, which will allow users to adapt enterprise business processes to new demands. With the responsibility to face these new challenges, the Audit’s area find in IT area an ally used to dealing with adverse environments and interested in efforts to build solutions with both creativity and innovation. In this paper, initially, we present the methodological foundation that underlie the structuring of the CHESF’s IT area and prepared the staff to deal with the challenge of certification in Sarbanes-Oxley Act. Then, we present the approaches to Business Process Management - BPM used in the construction of tools for managing business processes in the IT area to be audited in the certification process. Three approaches have been tried and its findings are compared and analyzed in order to justify the choice of approach effectively deployed. This paper proposes to present the performance of CHESF’s IT area in best practices and demonstrate how it has been contributing to the achievement of the Company’s business objectives.

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Šmaižys, Aidas. "Sprendimų procesų automatizavimo informacinėse sistemose tyrimas." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2012. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120130_140456-71893.

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Disertacijoje tiriamas sprendimų modelių kūrimas verslo taisyklių ir procesų modelių pagalba bei šių modelių transformacijos į programų sistemų komponentus realizuojančius automatizuotus sprendimus informacinėje sistemoje. Analitinėje disertacijos dalyje apžvelgiami sprendimu modeliai ir metodai skirti intelektualizuotų informacinių sistemų kūrimui. Tolimesniuose skyriuose pateikiamas, remiantis analizės rezultatais, sukurtas modelių karkasas ir jo pagrindu sukurtas metodas skirtas sprendimų modelių automatizavimui. Baigiamajame disertacijos skyriuje aprašomi eksperimentai, kuriuose atliekamos sprendimų modelių transformacijos. Galiausiai pateikiami eksperimentų rezultatai ir galutinės išvados.
In the presented thesis we offer modernisation of information system development methods used for implementation of automated information-, rule-, knowledge- and model-based decision processes assisted by early separation and development of a business logic model and implementation of decision-making and knowledge discovery process models with further support to business people with suitable interfaces for modification of decision-making processes without involvement of software developers in later exploitation stages. In the analytical part of the dissertation, decision models and methods of intellectualised information systems are analysed. According to the results obtained during the analysis, investigation on the proposed framework and a decision model based method for decision-making process automation is carried out. In the final chapter several experiments are described in order to evaluate the proposed method, and the general conclusions complete the research.

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Jonsson, Emelie, and Birkir Pálsson. "Optimization of the sorting process in PVC-floor recycling : Scenarios to optimize economic and environmental aspects of the upscaling sorting process." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-21857.

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Background: The industrial economy has been dominated by a one-way production and consumption model. Closing loops for materials has seen an upswing in popularity. The focus though has been on the environmental aspects instead of the economic benefits from implementing closed loops. With an increasing PVC consumption, the interest of implementing a closed loop of material management is increasing. PVC is a highly desired thermoplastic material because of its low cost and high performance. The high performance of PVC causes the materials to have a long lifetime which delays the end-of-life waste management. The option to utilize landfilling to deal with the accumulating waste has become a less acceptable option because of higher costs, environmental dangers, and decreasing availability of landfilling areas. When recycling PVC, it is important to ensure a high accuracy within the sorting process. A lower purity in the recycling process could lead to a lower quality of the material. With the increasing worldwide demand for PVC, which exceeds 35 million metric tons per year, the demand for a robust waste material management is high. Objectives: The objective with this master thesis is to provide a deeper understanding of the affects of introducing a closed loop of material management of PVC by optimizing the upscaling sorting process based on a maximization of the savings and the CO2 emission savings. Methods: An optimization model was developed based on previous literature regarding optimizing sorting processes and recycling processes. Different scenarios were set up to try to optimize the savings and CO2 emission savings for an upscaling sorting process of PVC. The scenarios were based on different changes in different variables. The model and the scenarios were implemented at a case study. The case study was made at the PVC-floor company Tarkett in Ronneby. Results: The different scenarios were compared based on their monthly savings and monthly CO2 emission savings. The results showed that when dealing with a larger volume of incomed material, a more capital-intensive solution should be implemented. It also showed that an upscaling of a sorting process in PVC-floor recycling can be financially feasible while implementing a closed loop of material management. Conclusions: The recent trend in waste material management indicates that many companies are implementing a closed loop of material management through capital-intensive sorting process to manage the increasing availability of waste. The comparisons of the different scenarios revealed that, if the monthly savings is to be optimized, there should be an increase in incomed material and the sorting process should implement a more capital-intensive solution utilizing automated sorting machines. If the monthly CO2 emission savings should be maximized, the incomed material should be maximized and handled by a labor-intensive solution.
Bakgrund: Den industriella ekonomin har dominerats av en enkelriktad produktions- och konsumtionsmodell. Att sluta kretar för material har fått en uppgång i popularitet. Fokus har dock varit på miljöaspekterna istället för de ekonomiska fördelarna med att genomföra slutna kretsar. Med en ökande PVC-konsumtion ökar intresset för att genomföra en sluten krets för materialhantering av PVC. PVC är ett mycket önskat termoplastmaterial på grund av dess låga kostnad och höga prestanda. PVC: s höga prestanda gör att materialen har en lång livslängd som försenar avfallshanteringen. Alternativet att använda deponi för att hantera det ackumulerande avfallet har blivit ett mindre acceptabelt alternativ på grund av högre kostnader, miljöfaror och minskad tillgänglighet av deponiområden. Vid återvinning av PVC är det viktigt att säkerställa hög noggrannhet inom sorteringsprocessen. En lägre noggrannhet i återvinningsprocessen kan leda till en lägre kvalitet på materialet. Med den ökande världsomspännande efterfrågan på PVC, som överstiger 35 miljoner ton per år, är efterfrågan på en robust hantering av avfallsmaterial hög. Syfte: Målet med detta examensarbete är att ge en djupare förståelse för effekterna av att införa en sluten krets för materialhantering av PVC genom att optimera uppskalning av sorteringsprocessen baserat på maximering av besparingar och CO2 utsläppsbesparingar. Metod: En optimeringsmodell utvecklades baserat på tidigare litteratur om optimering av sorteringsprocesser och återvinningsprocesser. Olika scenarier inrättades för att försöka optimera besparingarna och CO2-utsläppsbesparingarna för en uppskalning av sortering av PVC. Scenarierna baserades på olika förändringar i olika variabler. Modellen och scenarierna implementerades på en fallstudie. Fallstudien gjordes på PVC-golvföretaget Tarkett i Ronneby. Resultat: De olika scenarierna jämfördes baserat på deras månatliga besparingar och månatliga CO2-utsläppsbesparingar. Resultaten visade att när man hanterar en större volym inkommande material, bör en mer kapitalintensiv lösning implementeras. Det visade också att en uppskalning av en sorteringsprocess vid PVC- golvåtervinning kan vara ekonomiskt genomförbar samtidigt som en sluten krets av materialhantering genomförs. Slutsatser: Den senaste trenden inom hantering av avfallsmaterial tyder på att iiimånga företag genomför en sluten krets för materialhantering genom kapitalintensiv sorteringsprocess för att hantera den ökande tillgången på avfall. Jämförelserna mellan de olika scenarierna visade att om de månatliga besparingarna ska optimeras, bör det finnas en ökning av inkommande material och sorteringsprocessen bör implementera en mer kapitalintensiv lösning med automatiska sorteringsmaskiner.

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Jenefeldt, Andreas, and Jakobsson Erik Foogel. "Scalability in Startups : A Case Study of How Technological Startup Companies Can Enhance Scalability." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-168150.

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Startups and new businesses are important for the development of technology, the economy, and the society as a whole. To be able to contribute towards this cause, startups need to be able to survive and grow. It is therefore important for startups to understand how they can scale up their business. This led to the purpose of this study: to determine success factors for technological startup companies to increase their scalability. Five areas were identified to have an impact on the scalability of a business, namely; partnerships, cloud computing, modularity, process automation and business model scalability. Within these areas, several subareas were found, which were certain areas of interest within the theory. Together, these subareas helped answer how companies can work with scalability in each area. These areas, and their subareas, went into an analytical model that formed the structure of the empirical and analytical parts of the study. The study is a multicase study, consisting of 15 B2B companies, of varying size and maturity, whom all offered software as a part of their solutions. The study concludes that there are six important factors for succeeding with scalability. An important factor to succeed with scalability is to adopt partnerships, since this will allow for outsourcing, and give access to resources, markets and customers. It is also concluded that cloud computing is a very scalable delivery method, but that it requires certain success factors, such as working with partners, having a customer focus, having the right knowledge internally, and having a standardized product. Further, modularity can enable companies to meet differing customer needs since it increases flexibility, can expand the offer, and make sales easier. The study concludes that process automation increases the efficiency in the company, and can be done through automating a number of processes. Focusing both internally and externally is another important factor for success, by allowing companies to develop a scalable product that is demanded by customers. Lastly, a scalable business model is found to be the final objective, and that it is important to work with the other areas to get there, something that includes trial and error to find what works best for each individual company. The six important factors formed the basis for the recommendations. The study recommend that startups should utilize partnerships and process automation. Startups should also be aware of, and work with, the success factors of cloud computing, use modularity when selling to markets with different customer needs, automate other processes before automating sales, keep customer focus when developing the product, and work actively to become more scalable.

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Hamlin, Jenny, and Emelie Wall. "Revision & Risk : I och med automatiserade och robotiserade redovisningssystem." Thesis, Södertörns högskola, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-37787.

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Automated and robotic accounting has expanded and covers more areas than ever before. But automation has resulted in risks within other industries. The purpose of this research has therefore been to investigate the risks that have arisen, as a result of automation and robotization of the accounting. Also to investigate whether the audit risk and audit process has been affected and if the audit process has become more automated. The research questions were answered through a qualitative method, in which nine interviews with authorized auditors were conducted. The result has then been analyzed, mainly in relation to the audit risk model, ARM. The conclusion is that the risks arising from automated systems are a lack of knowledge of the systems, interaction between the systems that lead to the information not being complete and more easily accessible information, that cyber hackers can penetrate. The audit process focuses more on internal control, data analysis and manual transactions that are more risky. This leads to a lower audit risk, where the auditors now can be more sure about that the companies annual statements do not contain significant errors. The inherent risk, control risk and detection risk are lower due to the automation and robotization of the accounting systems. The audit process has not become more automated, since there are technological barriers where the organizations ERP systems are not homogenous, and where the cost is just too high for the audit firms to adapt the automatic audit to the different customers. The auditing standard is not adapted for data analysis and a more automatic and continuous audit, which affects the development of an automatic audit process
Automatiserad och robotiserad redovisning har utvecklats och omfattar flera områden än någonsin. Men automatiseringen har inneburit risker inom andra branscher. Syftet med denna forskning har därför varit att undersöka vilka risker som uppstått till följd av automatisering och robotisering av redovisningen och huruvida revisionsrisken påverkats samt hur revisionsprocessen påverkats och om den har den blivit mer automatiserad. Forskningsfrågorna har besvarats genom en kvalitativ metod, där nio intervjuer med auktoriserade revisorer genomförts. Resultatet har sedan analyserats främst i förhållande till revisionsriskmodellen, ARM. Slutsatserna är att riskerna som uppstått till följd av automatiserade system är bristande kunskap om systemen, interaktion mellan systemen som leder till att informationen inte varit fullständighet samt mer lättillgänglig information som cyberhackare kommer åt. Revisionsprocessen fokuserar mer på intern kontroll, dataanalyser och manuella transaktioner som är mer riskfyllda. Detta leder till en lägre revisionsrisk där automatiseringen lett till att revisorn med större säkerhet kan uttala sig om att företagens påståenden inte innehåller väsentliga felaktigheter. Inneboende risken, kontrollrisk och upptäcktsrisken är lägre. Revisionsprocessen har inte blivit mer automatiserad då det finns teknologiska hinder där det är för hög kostnad för revisionsbyråerna att anpassa en automatisk revision efter de olika kunderna. Revisionsstandarden är inte anpassad för dataanalys och en mer automatisk revision, vilket påverkar utvecklingen av en automatisk revisionsprocess.

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Mogensen, Gustav, and Simon Warfving. "Nya perspektiv på HR, Human relations & Artificiell intelligens : En kvalitativ studie där AI-enheter inkluderas i HR-perspektivet." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105355.

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För nästan hundra år sedan, lades grunden för det som senare kom att benämnas som human relations. HR-perspektivet med Mayos “Hawthornsstudie” i spetsen, innebar ett skifte i hanterandet och synsättet av människor i organisationer. Taylorismens organisatoriska kontroll och effektivitet byttes ut mot människors behov och välmående. Numera är HR-diskursen mångfacetterat och dess nuvarande existens ses som relativt självklar i många sammanhang. Men i och med den nya teknologiska eran, som numera innefattar artificiella intelligenta (AI)-enheter, gör att HR-perspektivet inte bör negligera dessa nya aktanters involvering. Med hänsyn till AI-enheternas ökade inkludering i organisationers och individers vardagliga leverne, räcker det nuvarande HR-perspektivet inte till. Förbiseendet av en AI-enhets inflytande på individer och organisationer i kombination med att det nuvarande HR-perspektivet inte beaktar eller kan hantera en ny “aktör” i sammanhanget, ansåg vi vara högst problematiskt. Problematiken synliggörs inte minst i våra två exemplifierande fall Trelleborg och Kungsbacka kommun, där AI-enheter skapat oro och medfört konsekvenser för både organisationen och individen. Uppsatsens huvudsakliga syfte har varit att bidra till en ökad förståelse för hur en AI-aktant bör inkluderas och beaktas i det nuvarande HR-perspektivet. Uppsatsens bidrag till HR-området gjordes genom att presentera ett nytt HR-AI perspektiv, som inkluderar AI-enheter på ett högst medvetet sätt. Det befintliga HR-områdets breda spektrum, gjorde att vi valde att utgå från särskilda HR-grundantaganden, som i sin tur underbyggdes av en redogörelse för HR-områdets vitala delar. Genom inkluderandet av Latours Actor Network Theory (ANT) i kombination med en kvalitativ metod med en hermeneutisk ansats, möjliggjordes därmed en resa in i rhizomatiska resonemang, som i slutändan ledde fram till det nya perspektivet, HR-AI. Vårt nya HR-AI perspektiv belyser därmed AI-enheter som centrala aktanter i sammanhanget, vilket gör att det nya perspektivet betraktar och behandlar AI-enheter som komplexa samt unika aktanter med nio unika behov. AI-enheternas behov bör i sin tur matchas med organisationens och individens behov, för att därigenom uppnå en “win-win-win” situation. Exemplifierande av fallen i kombination med uppsatsens analys, visar därmed att AI:s behov bör tillgodoses och beaktas som vitala för en organisation och individ. HR-AI perspektivet innehåller även flertalet praktiska “goda idéer”, för hur aktörer kan hantera och inkludera den nya medarbetaren.

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Rosvall, Hampus, and Viktor Lindestam. "Digitalisering av plockprocess : En fallstudie på Bilvårdsgrossisten." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75970.

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Bakgrund: Enligt Richards (2014) har digitalisering förvandlat plockprocessen och förbättrat noggrannhet och produktivitet signifikant. Bilvårdsgrossisten upplever att deras plockprocess fungerar relativt bra men att det finns vissa brister som kan lösas av digitalisering. De är därför benägna att effektivisera den med hjälp av mer digitaliserade lösningar och de vill även veta vad som krävs vid en implementering. Syfte: Syftet med uppsatsen är att undersöka företagets plockprocess hur det ser ut idag för att sedan identifiera brister och problem. Baserat på dessa brister syftar arbetet på att diskutera alternativ som finns som kan förbättra denna process genom digitalisering. Detta för att stödja valet av digitalisering för fallföretaget och andra företag i en liknande situation. Vidare är syftet också att undersöka hur dessa lösningar kan implementeras och att ta fram kriterier som krävs för implementering samt förbereda för eventuella problem eller utmaningar. Metod: Studiens metod är av kvalitativ karaktär och för att besvara studiens frågeställningar har författarna använt sig av en fallstudie på Bilvårdsgrossisten. Det har också skett en jämförande studie med ett företag inom koncernen som i studien benämns Koncernbolaget. Empiri har samlats in genom semi-strukturerade intervjuer och observationer. Slutsats: I Bilvårdsgrossistens plockprocess har följande brister identifierats: fel i sorteringen av plocklistor, felplock, att lagerplatser inte påfyllts när plockare ska hämta artiklar, att plock av mindre artiklar går långsamt, att plock görs separat för varje kundorder och att produktiviteten är relativt låg. I frågeställning två har lösningar inom digitalisering analyserats och sammanställts i en tabell där de kopplas ihop med de identifierade bristerna på Bilvårdsgrossisten. Sammanfattningsvis kan mycket av de brister som identifierats kopplas ihop med alla de digitaliserade lösningar som presenterats och att användandet av WMS är en stor faktor på lösningarna. Slutligen har frågeställning tre visat att vid implementering av nya lösningar kan Bilvårdsgrossisten förvänta sig visst motstånd från anställda, det kommer krävas finansiell och tidsmässig investering. Det kommer att krävas strategi, planering, ledning av förändring samt systemstöd. Avslutningsvis kommer ledningen spela stor roll för att implementering ska lyckas. Det kommer att påverka dagligt arbete negativt.
Background: According to Richards (2014) digitalization has transformed the order picking process and improved accuracy as well as productivity significantly. The company Bilvårdsgrossisten considers their order picking process to be working fairly well but it has some flaws that can be solved by digitalization. They are therefore interested in making the process more efficient through through digitalized solutions and they also want information on what is required to implement these solutions. Purpose: The purpose of this paper is to investigate the company's picking process how it looks today to identify flaws and problems. Based on these flaws, the work aims at discussing options that can improve this process through digitization. This, in support of the choice of digitization for the case company and other companies in a similar situation. Furthermore, the purpose is also to investigate how these solutions can be implemented and to develop criteria that are required for implementation and to prepare for any problems or challenges. Method: The method of study is of a qualitative nature and, in order to answer the study's questions, the authors have used a case study at Bilvårdsgrossisten. There has also been a comparative study with a company within the concern, which in the study is called Koncernbolaget. Empirics has been collected through semi-structured interviews and observations. Conclusion: In the studied company´s picking process, the following flaws have been identified: errors in the sorting of picklists, picking errors, empty stock when pickers are about to pick up articles, picking up smaller items slowly, picking separately for each customer order, and low productivity. In question two, solutions in digitization have been analyzed and compiled in a table where they are linked to the identified flaws of Bilvårdsgrossisten. In summary, many of the identified flaws can be linked to all the digitized solutions presented and that the use of WMS is a major factor in the solutions. Finally, question three has shown that when implementing new solutions, Bilvårdsgrossisten can expect some resistance from employees, financial and time-related investment will be required. It will require strategy, planning, leadership of change as well as system support. In conclusion, the management w

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Navarro, Prado Edwin, and Ticona Heribert Kerry Roca. "Propuesta de automatización del proceso de ventas para un grupo de ópticas." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654008.

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En la actualidad el mercado es muy competitivo y, cada vez son más las empresas que deciden automatizar sus procesos buscando reducir el tiempo y costo en la ejecución de los mismos, así como también los errores que se puedan presentar al trabajar de forma manual, todo esto con el objetivo de ser mucho más rentables y eficaces. El presente proyecto de tesis contempla una propuesta de automatización del proceso de venta para un grupo de ópticas mediante una aplicación web la cual será desplegada en una plataforma Cloud tipo SaaS. Proponiendo también dar un nuevo enfoque a la empresa alineado siempre al logro de sus objetos estratégicos. En el capítulo 1 del documento se elabora la definición del proyecto, donde se menciona información de la empresa objeto de estudio. También se describe la problemática y el impacto que repercute en la organización. En el capítulo 2, se describe el cumplimiento de los Student Outcomes. En el capítulo 3, se definen los fundamentos del marco teórico que respaldan el desarrollo del proyecto. En el capítulo 4, se realiza el desarrollo del proyecto donde se utiliza el marco de trabajo Zachman con la metodología TOGAF, además se definen los conceptos, estilos arquitectónicos y tácticas empleadas en la arquitectura de software. En el capítulo 5, se realiza el desarrollo de la gestión del proyecto con un enfoque tradicional predictivo, donde se especifican las fases y las áreas de conocimiento que nos sugiere la guía PMBOK.
Currently the market is very competitive and more and more companies decide to automate their processes seeking to reduce the time and cost in their execution, as well as the errors that may occur when working manually, all this with the aim of being much more profitable and effective. This thesis project contemplates a proposal to automate the sales process for a group of opticians through a web application which will be deployed on a SaaS-type Cloud platform. Also proposing to give a new approach to the company always aligned to the achievement of its strategic objectives. In chapter 1 of the document the definition of the project is elaborated, where information of the company under study is mentioned. The problem and the impact it has on the organization is also described. In Chapter 2, compliance with the Student Outcomes is described. In Chapter 3, the foundations of the theoretical framework that support the development of the project are defined. In chapter 4, the development of the project is carried out where the Zachman framework is used with the TOGAF methodology, in addition the concepts, architectural styles and tactics used in software architecture are defined. In Chapter 5, the project management development is carried out with a traditional predictive approach, where the phases and areas of knowledge suggested by the PMBOK guide are specified.
Tesis

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Giallorenzo, Saverio. "Workflow Patterns for Service Oriented Computing in JOLIE." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2012. http://amslaurea.unibo.it/3870/.

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Il presente lavoro di tesi ha come punto focale la descrizione, la verifica e la dimostrazione della realizzabilità dei Workflow Patterns di Gestione del Flusso(Control-Flow) e Risorse (Resource) definiti da parte della Workflow Pattern Initiative (WPI)in JOLIE, un innovativo linguaggio di programmazione orientato ai servizi nato nell'ambito del Service Oriented Computing. Il Service Oriented Computing (SOC) è un nuovo modo di pensare la programmazione di applicazioni distribuite, i cui concetti fondamentali sono i servizi e la composizione. L’approccio SOC definisce la possibilità di costruire un’applicazione in funzione dei servizi che ne realizzano il comportamento tramite una loro composizione, definita secondo un particolare flusso di lavoro. Allo scopo di fornire la necessaria conoscenza per capire la teoria, le meccaniche e i costrutti di JOLIE utilizzati per la realizzazione dei pattern, il seguente lavoro di tesi è stato diviso in quattro parti, corrispondenti ad altrettanti capitoli. Nel primo capitolo viene riportata una descrizione generale del SOC e della Business Process Automation (BPA), che costituisce l’ambiente in cui il SOC è inserito. Per questo viene fatta una disamina della storia informatica sui sistemi distribuiti, fino ad arrivare ai sistemi odierni, presentando in seguito il contesto del BPA e delle innovazioni derivanti dalle sue macro-componenti, di cui il SOC fa parte. Continuando la descrizione dell’approccio Service Oriented, ne vengono presentati i requisiti (pre-condizioni) e si cerca di dare una definizione precisa del termine “servizio”, fino all'enunciazione dei principi SOC declinati nell’ottica delle Service Oriented Architectures, presentando in ultimo i metodi di composizione dei servizi, tramite orchestrazione e coreografia. L’ultima sezione del capitolo prende in considerazione il SOC in un’ottica prettamente industriale e ne evidenzia i punti strategici. Il secondo capitolo è incentrato sulla descrizione di JOLIE, gli aspetti fondamentali dell’approccio orientato ai servizi, che ne caratterizzano profondamente la definizione concettuale (SOCK), e la teoria della composizione dei servizi. Il capitolo non si pone come una descrizione esaustiva di tutte le funzionalità del linguaggio, ma considera soprattutto i concetti teorici, le strutture di dati, gli operatori e i costrutti di JOLIE utilizzati per la dimostrazione della realizzabilità dei Workflow Pattern del capitolo successivo. Il terzo capitolo, più lungo e centrale rispetto agli altri, riguarda la realizzazione dei workflow pattern in JOLIE. All'inizio del capitolo viene fornita una descrizione delle caratteristiche del WPI e dei Workflow Pattern in generale. In seguito, nelle due macro-sezioni relative ai Control-Flow e Resource pattern vengono esposte alcune nozioni riguardanti le metodologie di definizione dei pattern (e.g. la teoria sulla definizione delle Colored Petri Nets) e le convezioni adottate dal WPI, per passare in seguito al vero e proprio lavoro (sperimentale) di tesi riguardo la descrizione dei pattern, l’analisi sulla loro realizzabilità in JOLIE, insieme ad un codice di esempio che esemplifica quanto affermato dall'analisi. Come sommario delle conclusioni raggiunte sui pattern, alla fine di ognuna delle due sezioni definite in precedenza, è presente una scheda di valutazione che, con lo stesso metodo utilizzato e definito dalla WPI, permette di avere una rappresentazione generale della realizzabilità dei pattern in JOLIE. Il quarto capitolo riguarda gli esiti tratti dal lavoro di tesi, riportando un confronto tra le realizzazioni dei pattern in JOLIE e le valutazioni del WPI rispetto agli altri linguaggi da loro considerati e valutati. Sulla base di quanto ottenuto nel terzo capitolo vengono definite le conclusioni del lavoro portato avanti sui pattern e viene delineato un’eventuale scenario riguardante il proseguimento dell’opera concernente la validazione ed il completamento della studio. In ultimo vengono tratte alcune conclusioni sia riguardo JOLIE, nel contesto evolutivo del linguaggio e soprattutto del progetto open-source che è alla sua base, sia sul SOC, considerato nell’ambito del BPA e del suo attuale ambito di sviluppo dinamico.

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Jacobs, Diana, and Matilda Majoran. "Digitalisering och dess påverkan på revision : En kvalitativ studie med fokus på revisionsprocessen & revisorns roll." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-21600.

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Digitalisering är en av framtidens starkaste förändringskrafter vilket påverkar revisionsbranschen i en snabb och accelererande takt. Med hjälp av datorer och avancerade programvaror har tekniker utvecklats för att på ett mer effektivt sätt genomföra revision. Idag kan en tydlig förändring inom branschen ses i form av en förenklad vardag, ökad rörlighet och ökad effektivitet som ett resultat av digitalisering. Syftet med denna studie är att undersöka hur de fyra ledande byråerna inom revisionsbranschen arbetar i en allt mer digitaliserad arbetsmiljö. Det som undersöks är digitalisering och dess bidrag till en effektivare revisionsprocess samt digitalisering och dess bidrag till hur revisorns roll har förändrats till att bli allt mer effektiv. Studien är av kvalitativt slag med en ansats som växlar mellan teori och empiri. En dokumentanalys av de fyra ledande byråerna inom revisionsbranschen samt sju semistrukturella intervjuer har gjorts som grund för resultatet. Undersökningarna görs för att utifrån studiens resultat kunna identifiera om digitalisering har de positiva effekter på revisionsprocessen och revisorns roll som tidigare forskning påvisar. Studiens resultat och slutsats visar på att både revisionsprocessen och revisorns roll har påverkats positivt av digitalisering. Idag kan en revision bestående av bättre kvalitét ges tack vare digitalisering och dess utveckling av revisionsprocessen i form av förändrad arbetsmetodik samt implementering av nya verktyg och system, vilket har effektiviserat revisionsprocessen. Resultatet av studien visar även på att revisorns roll har blivit allt mer effektiv som ett resultat av digitalisering och en effektivare revisionsprocess. Revisorns roll har förändrats i de avseenden vilka rör tid, kompetens, ansvar, klientkontakt och social kontakt men där ansvar inte har förändrats i lika stor utsträckning. Då digitalisering frigör tid kan revisorn agera mer likt en rådgivare och lägga mer tid på komplexa frågor inom revision och komplexa samtal med klienter.
Digitization is one of the biggest shifts in today’s world that is affecting the auditing branch rapidly. With the help of computers and advanced software, technologies have been developed to make audits more efficient. Today, as a result of digitization, a clear change in the industry can be seen in form of simplified everyday life, increased mobility and increased efficiency. In this study the purpose is to investigate how the four leading agencies in the auditing industry work in todays digitized environment. What is being investigated is how digitization contributes to a more efficient audit response and how digitization contributes to change the auditor's role to become more effective. This study is a qualitative type that alternates between theory and empirical data. Data that has been used for this study is a document analysis of the four leading agencies in the auditing industry together with seven semi-structural interviews. Surveys are done in order to identify previous researchers’ predication whether digitization has positive effects on auditor's role and their audit process. The results and the conclusion of the study shows that both the audit process and the auditor's role have been positively affected by digitization. Today, an audit consisting of better quality can be achieved thanks to digitization and its development of the audit process in the form of changed work methodology and implementation of new tools and systems, which leads to a more qualified audit. The results of the study also show that the auditor's role has become increasingly effective because of digitization and a more efficient audit process. It also confirms that digitization does have an impact on auditor's role when it comes to time, competence, responsibility, client and social contact, where responsibility has not been affected as much as the other. Digitization also give the auditor the possibility to be more like an advisor, spend more time with clients and deal with more complex issues within auditing.

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Söderbärg, Karl. "Industry 4.0 to enhance lean resource efficiency." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-301241.

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This paper is a practical and empirical investigation into the relationship and overlap between the two industrial paradigms of Lean Management and Industry 4.0. This is accomplished with an in-depth case study of a goods receipt to identify Lean wastes and accompanied by a discussion on how these wastes can be eliminated by enhancing the processes and material flows with Industry 4.0 technologies. It was found that efforts to enhance a process with Industry 4.0 Technologies should be preceded by ensuring that the process can be performed in a standardized manner. After that the study recommends improved methods of data collection which enables the effective implementation of other supporting Industry 4.0 Technologies.
Denna uppsats är en praktisk och empirisk utredning av relationen och samspelet mellan de två industriella paradigmen Lean Management och Industri 4.0. Till grund för det för det ligger en utförlig fallstudie av en godsmottagning för att identifiera Lean slöserier och en tillhörande diskussion om hur dessa slöserier kan elimineras genom att förbättra arbetsprocesser och materialflöden med Industri 4.0 och tillhörande teknologier. Ur det uppdagades att åtgärder för göra processer mer effektiva med dessa Industri 4.0 teknologier bör föregås av att processen kan utföras på ett standardiserat vis. När det är säkerställt så är det denna studies rekommendation att fokusera på metoder och verktyg för insamling av data vilket blir den grund som möjliggör implementering av behjälpliga och automatiserande Industri 4.0 teknologier.

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Аушев, У. К., and U. K. Aushev. "Проект внедрения МИС-системы в частное медицинское учреждение на примере стоматологической клиники МК Дент : магистерская диссертация." Master's thesis, б. и, 2020. http://hdl.handle.net/10995/93435.

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Актуальность обусловлена ростом объемов обрабатываемой информации, а также необходимостью повышать качество предоставляемых услуг в области здравоохранения. Цель магистерской работы: внедрение и адаптация 1С:Медицина. Стоматологическая клиника в частное медицинское учреждение. Научная новизна диссертационного исследования заключается в развитии теоретико-методической положений управления бизнес-процессами в сфере управления медицинской организации, с целью совершенствовании уже существующих информационных моделей организации с целью направленных на повышение эффективности управления фирмой. Практическая значимость исследования заключается в автоматизация основных процессов частной клиники с помощью ПО «1С: Медицина», что привело к сокращению управленческих расходов и получению дополнительной прибыли.
The relevance is due to the growth in the volume of processed information, as well as the need to improve the quality of services provided in the field of healthcare. The purpose of the master's work: implementation and adaptation of 1C: Medicine. Dental clinic in a private medical institution. The scientific novelty of the dissertation research lies in the development of theoretical and methodological principles of business process management in the management of a medical organization, in order to improve the already existing information models of the organization in order to improve the efficiency of company management. The practical significance of the study lies in the automation of the main processes of a private clinic using the software "1C: Medicine", which led to a reduction in management costs and additional profit.

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Acosta, Diaz Felipe Jesús, and Águila Jacobo Luis Antoni Del. "Solución de inteligencia de negocios para automatizar el proceso de selección y evaluación del proyecto 'Lectores de Paso'." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653633.

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El presente proyecto tiene como objetivo diseñar una solución de inteligencia de negocios (BI) aplicado a una organización sin fines de lucro; de ahora en adelante llamada ONG. El presente proyecto busca automatizar dos procesos dentro de la ONG. Estos procesos corresponden a la implementación de un proyecto de la ONG llamado 'Lectores de paso'. Así mismo, se busca que el entregable les permita tomar decisiones de manera más ágil y dinámica, dejando de lado cuellos de botella operativos. Para la realización de este proyecto se investigaron soluciones de inteligencia de negocios aplicadas a Pequeñas y Medianas Empresas (PYMEs). Esto debido a su gran similitud con la ONG respecto a términos de tamaño, capacidades y complejidad de la organización. A partir de este punto, se pudo identificar los principales retos y causas que impiden una implementación de este tipo dentro de la organización. La solución planteada emplea herramientas como Pentaho Data Integration Community Edition y Google Data Studio, ambas herramientas de acceso gratuito. Así mismo, empleando datos provistos por la organización se ejecutaron pruebas de concepto que nos permitieron validar la solución. Finalmente, una vez realizada una prueba de concepto, se logró reducir el tiempo operativo en los dos procesos objetivos. Además, se dotó a la organización de un flujo de trabajo que les permita exportar sus datos, tomar mejores decisiones y realizar cambios de alcance a la hora de implementar su proyecto ‘Lectores de paso’.
The current project aims to design a business intelligence (BI) solution applied to a non-profit organization, from now on called NGO. The current project seeks to automate two processes within the NGO. These processes correspond to the implementation of a project of the NGO called 'Lectores de paso'. Likewise, the deliverable wants to allow them to make decisions in a more agile and dynamic way, leaving aside operational bottlenecks. For the realization of this project, we researched business intelligence solutions applied to Small and Medium Enterprises (SMEs). Due to its similarity with the NGO in terms of size, capabilities, and complexity of the organization. From this point, it was possible to identify the main challenges and causes that prevent the implementation of this type within the organization. The solution uses Pentaho Data Integration Community Edition and Google Data Studio as tools, both tools are free of charge. Also, using data provided by the organization, executed proof of concept that allowed us to validate the solution. Finally, once the proof of concept was carried out, it was possible to reduce the driving time in the two target processes. Likewise, now the organization can work with a workflow that allows them to export their data, make better decisions, and make quick changes in scope when implementing their project 'Lectores de paso'.
Tesis

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Lundström, Emelie, and Martyna Nasilowska. "Revisionens digitalisering : en kvalitativ studie om hur digitaliseringen har påverkat revisionsprocessen och revisorsrollen." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-21093.

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Dagens studier visar på att revisionsbranschen förändras i takt med digitaliseringens framfart, vilket gör det därför omöjligt för revisionsbyråer att välja bort digitaliseringen. Tidigare forskning påvisar att revisionsbranschen är en av de branscher som blivit mest påverkad av digitaliseringens framfart, eftersom flera arbetsuppgifter har ersatts av den nya tekniken. Syftet med studien har varit att undersöka hur revisionsprocessen samt revisorsrollen har påverkats av den allt mer digitaliserade arbetsmiljön. För att uppnå studiens syfte har en kvalitativ metod använts där fem medarbetare på PwC har intervjuats. Empirin analyseras sedan med hjälp av studiens insamlade teori i syfte att besvara studiens två frågeställningar. Därefter har en innehållsanalys utförts där funna samband ur den insamlade empirin ställts mot studiens teori. Studiens resultat påvisar att digitaliseringen redan har bidragit till förändringar i revisionsprocessens olika faser. Vidare har digitaliseringen påverkat revisorsrollen där revisorn har fått en mer betydande roll för revisionen. Fortsättningsvis påvisar den insamlade empirin att digitaliseringen har resulterat i ett effektivare arbetssätt samt att trovärdigheten på revisionen har ökat. Avslutningsvis förutspår digitaliseringens utveckling att fortsätta och dessutom påverka värdeskapandet i revisionsbranschen. Vidare tyder teorin och empirin på att det kommer skapas mervärde genom att revisorerna således kommer fokusera på att skapa värde för kunden. Slutligen förväntas digitaliseringen påverka efterfrågan på revisionen och vilka egenskaper som behövs hos en revisor, vilket är sociala och tekniska egenskaper samt bedömningsförmågan.
There are studies that indicate big changes concerning audit industries as the digitalization continues to develop. It is known that the audit offices can no longer ignore the fact that digitalization has taken an important role in our society. Previous research shows that the audit industry is one of the many industries that has been affected by digitalization, this because many of the tasks have been replaced by new technology. The purpose of this study has been to investigate how digitalization has affected the audit industry. In this report, a qualitative method has been used where five employees by PwC have been interviewed. The empiricism that was collected during the interviews was analyzed through the use of the theories presented with the aim of answering the study’s two main questions. Subsequently, an analysis of the content was performed where correlations found by the collected empiricism were compared to the theories of the study. The result of the study was that the digitalization has already contributed to changes in the phases of the audit process and the auditor role. Furthermore, the digitalization has resulted in a more efficient way and increased the credibility of the audit. The development of digitalization has been predicted to continue and also affect value creation in the audit industry. The collected theory and empiricism show that the auditors focusing more on creating value for the customers. Finally, digitalization is expected to have an impact on the demand for the audit and its qualities.

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Lundqvist, Hampus, Johan Nilsson, and Richard Vestergren. "RPA inom offentlig sektor : Möjligheter och utmaningar för robotiserad processautomatisering." Thesis, Uppsala universitet, Institutionen för informatik och media, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-452919.

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Samhället genomgår en digital transformation och inom offentlig sektor är en centralmålsättning att ta till sig de nya möjligheterna för att effektivisera sin verksamhet. Ökaddigitalisering har föranlett att automatisering av processer genom implementation avrobotiserad processautomatisering (RPA) blivit en metod vilken i snabb takt vuxit ipopularitet då detta erbjuder ett flertal möjligheter för organisationer. Dock är denna metodinte utan sina begränsningar och utmaningar. Syftet med denna studie är därför att utforska demöjligheter och utmaningar som föreligger för RPA i kontexten av offentlig sektor. För dettatillämpas en abduktiv, kvalitativ metod genom en flerfallsstudie. Resultatet visar attimplementation av RPA kan vara i enlighet med mål och visioner angående digitalisering ochautomatisering inom offentlig sektor. Vidare visas att det finns möjligheter för RPA genomeffektivisering och kvalitetssäkring i automatiserade processer samt effektivisering ochrationalisering i verksamheten, även om rationalisering genom RPA synes ovanligt inomoffentlig sektor. Istället används RPA här vanligen för att frigöra tid för medarbetare attengagera sig i mer värdeskapande aktiviteter, vilket även rapporteras kunna ökaarbetsnöjdheten hos medarbetare. Samtidigt visar studien på utmaningar för RPA vilka ihuvudsak relaterar till att under implementationen identifiera lämpliga processer därkriterium av stabilitet för RPA beskrivs som särskilt utmanande att uppfylla. Vidare visarstudien att det kan vara utmanande att uttömmande nyttja kapaciteten för roboten.
Society is experiencing a digital transformation and in the public sector a central objectiveexists in utilizing the new possibilities to rationalize their operations. Increased digitizationhas caused a surge in popularity for automation of processes through robotic processautomation (RPA) due to the many opportunities it offers organizations. However, thismethod is not without its limitations and challenges. The purpose of this study is therefore toexplore the opportunities and challenges that accompany the implementation of RPA in thecontext of the public sector. To this end, an abductive, qualitative method is applied through amultiple case study. The result shows that the implementation of RPA can be in line withobjectives and visions regarding digitalisation and automatisation within the public sector.Furthermore, it is shown that there are opportunities for RPA to increase the effectiveness andquality of processes and to enable rationalisation in the organisations, although rationalisationthough layoffs seem like an uncommon use of RPA in the public sector. Instead, RPA is morecommonly used to offload employees so that they instead can engage in activities whichcreate more value, which also shows promise in increasing employee satisfaction.Simultaneously, there are challenges for the implementation of RPA in regard to identifyingprocesses that are suitable for automation through RPA which mainly relate to fulfillingcriteria regarding stability in the environment in which RPA is implemented. Furthermore,the study shows that it may be challenging to exhaustively make use of the capacity of the RPA.

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Liang, Guowei. "The automatic product management system (APMS): Integrated business process management for a small business application." Thesis, University of Ottawa (Canada), 2002. http://hdl.handle.net/10393/6114.

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The purpose of this thesis is to analyze the business management process for small to medium size enterprises (SMEs) and to develop an automated product management system for integrated business processing. Due to the relatively small scale of operation of these companies, they experience difficulties in applying readily available tools in the area of product management. The target of the analysis is to develop a prototype software system for automatic product management. Moreover, this software developed for this thesis is applied to a real business case---that of Inshore Fisheries, a small scale integrated fishing operation in Atlantic Canada. The system consists of six components that are grouped into two categories of input and output analysis. The Input category includes production operations and customer ordering. The Output category includes four performance reports: (1) order invoices, (2) production worksheets, (3) inventory tracking, and (4) periodic income statements. The entire system is implemented using Visual Basic 6.0. The database is designed using Microsoft Access. The four performance reports in the output are designed using Microsoft Excel spreadsheets. Furthermore, a GUI integrates all components together to form a complete business processing system. Based on the results of the application of this system to Inshore Fisheries, this software solution can be applied to other SMEs by making specific modifications but without revising the basic principle and system design of the software system. This system possesses a great amount of flexibility and extendibility for practical business process decision-making.

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Norlund, Petra. "Automatic and semi-automatic methods for metadata creation and maintenance : long term implementation of the INSPIRE directive." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-8212.

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Metadata is an important part of any Spatial Data Infrastructure (SDI). Without proper and sufficient documentation of spatial data, resources are lost when pre-existing data has to be recreated or if data sets overlap. At the same time, creating and updating metadata can be a resource intensive task. Lantmäteriet seeks to optimize the creation and updating of metadata according to the new INSPIRE directive, as well as the Swedish National Geodata Strategy. INSPIRE (Infrastructure for Spatial Information in Europe) seeks to increase cooperation between nations in Europe through harmonization of certain spatial data themes, increased data and software interoperability, as well as the creation of a European spatial data infrastructure. INSPIRE lays the judicial foundation for this European cooperation. Sweden has been involved with INSPIRE since May 15th 2009. This thesis is aimed at developing the most optimal business process model for how the Swedish Mapping, Cadastral, and Land Registration Authority (Lantmäteriet) can create and update metadata according to the new INSPIRE directive based on best practice case studies and extensive literature review. The European Commission (EC) INSPIRE directive will be fully implemented in 2010. Furthermore, a survey of current metadata practices has been carried out to establish a starting off point for metadata creation at Lantmäteriet as well as a best practice business process model using ArcGIS Desktop.

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Seferaj, Fuad, and Sasa Vajagic. "Löpande revision och dess inverkan på auktoriserade revisorer : En kvantitativ studie med fokus på revisionsprocess, god revisionssed, riskbedömning & kvalitet i revisionen." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23854.

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In conjunction with the progress of automation and digitalisation in the audit industry, the opportunities for a continuous audit have increased. There are indications that real-time updates of the audit process are becoming more common within the audit profession, which allows auditors to continuously analyse and control the audited company. Today, a clear change can be identified within the industry in the form of a more proactive audit, increased efficiency and more frequent audit and reporting. The purpose of this study is to investigate how certified public accountants in the four leading agencies in the auditing industry are affected by a continuous audit. The investigation is quantitative with a deductive approach. To test our assumptions, a survey was sent to certified public accountants belonging to PwC, KPMG, Ernst & Young and Deloitte. We use surveys to investigate whether implementation of a continuous audit affects the audit process, generally accepted auditing standards, risk assessment and quality in the audit as previous research shows. The results and conclusion of the study show that the quality of the audit has been positively affected by the implementation of a continuous audit. Specifically, the implementation of a continuous audit has improved the auditors' ability to identify essential errors in the client's accounting and reporting. Furthermore, the result indicates that auditors working in an agency, where a continuous audit has been implemented, ensure the quality of financial information in great extent. In addition, the results show that, the audit process and the risk assessment process become more continuous when implementing a continuous audit. A limitation of the study is that the sample only consists of certified public accountants in PwC, KPMG, Ernst & Young and Deloitte. A suggestion for further research is to implement a similar study with a selection of small or medium-sized audit agencies, with the aim of examining differences in relation to the size of the agencies. Another suggestion for further research is to use a qualitative method to gain a deeper insight into how certified public accountants’ reason about a continuous audit.
I samband med automatiseringens och digitaliseringens framfart inom revisionsbranschen har möjligheterna för löpande revision ökat. Det föreligger indikationer på att realtidsuppdateringar av revisionsprocesser blir allt vanligare inom revisionsyrket, vilket möjliggör för revisorer att löpande följa upp och kontrollera det granskade företaget. Idag kan en tydlig förändring identifieras inom branschen i form av en mer proaktiv revision, ökad effektivitet samt en mer frekvent granskning och rapportering. Syftet med denna studie är att undersöka hur auktoriserade revisorer i de fyra ledande byråerna inom revisionsbranschen förhåller sig till löpande revision. Studien är av kvantitativt slag med en deduktiv ansats. För att testa våra antaganden har enkäter skickats ut till auktoriserade revisorer tillhörande PwC, KPMG, Ernst & Young och Deloitte. Undersökningen görs för att identifiera om implementering av löpande revision påverkar revisionsprocessen, god revisionssed, riskbedömning och kvalitet i revisionen, vilket tidigare forskning påvisar. Studiens resultat och slutsats visar att kvaliteten i revisionen påverkas positivt vid implementeringen av löpande revision. Implementeringen har förbättrat revisorernas förmåga att identifiera väsentliga felaktigheter i klientens redovisning och rapportering. Vidare indikerar resultatet på att revisorer som arbetar i en revisionsbyrå, där löpande revision implementerats, i stor utsträckning säkerställer kvaliteten i finansiell information. Resultatet visar dessutom att det framförallt är gransknings- och riskbedömningsprocessen som blir mer löpande vid implementering av löpande revision. En begränsning med studien är att urvalet endast består av auktoriserade revisorer i PwC, KPMG, Ernst & Young och Deloitte. Ett alternativ till vidare forskning är att utföra en liknande studie med ett urval bestående av små eller medelstora revisionsbyråer i syfte att undersöka skillnader i förhållande till byråernas storlek. Ett annat förslag till vidare forskning är att använda en kvalitativ ansats för att få en djupare insikt i hur auktoriserade revisorer resonerar kring löpande revision.

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Su, Mehmet Onur. "Business Process Moedlling Based Computer-aided Software Functional Requirements Generation." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/3/12604698/index.pdf.

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Problems of requirements which are identified in the earlier phase of a software development project can deeply affect the success of the project. Thus studies which aim to decrease these problems are crucial. Automation is foreseen to be one of the possible solutions for decreasing or removing some of the problems originating from requirements. This study focuses on the development and implementation of an automated tool that will generate requirements in natural language from business process models. In this study, The benefits of the tool are discussed, and the tool is compared with other software requirement s related tools with respect to their functionality. The developed tool has been tested within a large military project and the results of using the tool are presented.

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Bin, Nasir Muhammad Akash, and Abubakar Ismail Sada. "Stimulating Internationalization through digitalization : Digital competence in Swedish manufacturing SMEs." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387820.

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Digital competence used to be a confusing concept, until recently when some researchers coined a comprehensive definition of digital competence and formulated a conceptual framework in an SME context. However, the framework was only at a conceptual level and required to be tested with the empirics of a qualitative or quantitative study. By an abductive qualitative approach, this research explored existing theories on digital competence and formulated a new digital competence framework in Swedish manufacturing SME perspective. Moreover, with cross-sectional study design, this research explored the role of digital competence in the internationalization process of six Swedish manufacturing firms, which is unprecedented in academic literature. Our findings indicate that digital competence is an evolving concept which develops gradually with technological advancements and requires a combination of three integral components: i) Digital technologies (basic and advanced level digitalization), ii) Automation of organizational processes, iii) Human resources who have the latest digital skills and are duly motivated to use these skills. This research affirms that after attaining digital competence Swedish manufacturing SMEs can sustain a competitive advantage in their international markets and it successfully facilitates in the firm’s internationalization process.
Digital kompetens brukade vara ett förvirrande koncept fram till nyligen när vissa forskare utarbetade en omfattande definition av digital kompetens och formulerade en konceptuell ram i ett små och medelstora sammanhang. Ramverket var dock endast på en konceptuell nivå och krävdes att testas med empiriken i en kvalitativ eller kvantitativ studie. Genom ett abduktivt kvalitativt tillvägagångssätt undersökte denna forskning befintliga teorier om digital kompetens och formulerade en ny digital kompetensram inom svenskt tillverkningspolitiskt perspektiv. Vidare undersökte denna undersökning rollen som digital kompetens i internationaliseringsprocessen av sex svenska tillverkningsföretag, vilket är enastående i den akademiska litteraturen. Våra resultat tyder på att digital kompetens är ett utvecklande koncept som utvecklas gradvis med tekniska framsteg och kräver en kombination av tre integrerade komponenter: i) Digital teknik (grundläggande och avancerad digitalisering), ii) Automatisering av organisationsprocesser, iii) Personal som har de senaste digitala färdigheterna och är vederbörligen motiverade att använda dessa färdigheter. Den här forskningen bekräftar att svenska tillverkare små och medelstora företag efter att ha uppnått digital kompetens kan upprätthålla en konkurrensfördel på sina internationella marknader och framgångsrikt underlättar företagets internationaliseringsprocess.

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Dissertations / Theses on the topic 'Business process automation'

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