Dissertations / Theses on the topic 'Business intelligence Planning'
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Rusnák, Petr. "Plánovací aplikace v Business Intelligence." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-199701.
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The main goal of this thesis is to create a manual for planning application named Targetty appropriately so, for the academical purposes used at University of Economics, Prague and also to create a demo of this application for Vetrotech company. The goal is fulfilled through detailed analysis of the application and by describing its functionality via screenshots of the application and their description. The app demo is created on data model which was suggested for this purpose. This thesis can be divided into three main parts. The first part considers the issue of the enterprise planning by both the economical and the Business Intelligence points of view. The planning principles are demonstrated via examples and explained into detail. The second part is dedicated to analysis of the planning application called Targetty and in the last one a demo of application for Vetrotech company is created. This thesis proves that the planning application Targetty is a suitable application for small or medium companies. It also contains an application demo for Vetrotech company based on data model which may be used for creating a solution for any companies specializing in commercial industry.
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Johnson, Richard James. "A cognitive approach to the representation of managerial competitive intelligence knowledge." Diss., The University of Arizona, 1994. http://hdl.handle.net/10150/186884.
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With today's rapidly changing business environment, more and more businesses are using competitive intelligence to improve planning efforts, identify threats and opportunities and help avoid unpleasant surprises. However, to be effective, this intelligence must be gathered and communicated between managers. Two research questions will address these issues: (1) can a representation of competitive knowledge be developed that reflects managerial thought and (2) will a graphical computer tool based on this representation elicit a more complete representation of competitive intelligence knowledge in a more efficient manner relative to traditional methods? Various studies have shown managerial thought to be represented in several ways, e.g., conceptual groupings, hierarchically, and causally. However, by proposing that managers represent information about competitors in a story structure and integrating this proposal with the literature from competitive intelligence and strategic planning, a more complete conceptual model results. To validate the proposed conceptual model, an archival case study of three competitors in the computer workstation market was conducted. Following that, interviews were conducted with six MBA students with experience in competitive intelligence and with six managers. The transcripts from these interviews have been analyzed and the conceptual model has been modified based on input from this content analysis. A prototype was developed using the ConceptBase platform, an X-windows tool that provides both graphical and textual access to concepts and their relationships. The prototype will allow managers to create a graphical representation of their competitive knowledge. This representation will allow managers to locate gaps in their knowledge and to communicate their information to others. The prototype was validated by two different groups of MBA students by asking them to represent a given competitive situation. One group used pencil and paper while the second group used the prototype. Both the number of uncategorized concepts and the number of relationships differed significantly. This indicates that a more complete representation was created using the prototype. The two main contributions of this research are: (1) a model of competitive intelligence knowledge based on managerial cognition, and (2) a prototype that will facilitate the elicitation of competitive intelligence knowledge in a graphical and understandable manner.
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Haupt, Ross. "A business intelligence framework for supporting strategic sustainability information management in higher education." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/5319.
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In the higher education sector, a number of Higher Education Institutions (HEIs) are playing a leading role in promoting sustainable initiatives. Effectively managing these initiatives however can be a complex task and requires data and information from multiple aspects of operations. In an HEI, operating sustainably means ensuring financial sustainability, social sustainability, environmental sustainability and educational sustainability. In order to manage sustainability effectively, HEIs require an integrated tool that can provide information on all areas of sustainability. HEIs face a number of challenges in effectively managing sustainability information, such as siloed data and information, and poor sharing and communication of information. Business Intelligence (BI) can assist in overcoming many of the challenges faced by organisations in effectively managing strategic sustainability information. This study investigates both the constraints to effective sustainability information management and the challenges of BI. A BI framework to support effective strategic sustainability information management is proposed. Nelson Mandela Metropolitan University (NMMU) is one such HEI, which is affected by the challenges of managing strategic sustainability information. NMMU is therefore used as a case study in this research. A BI solution, Sustainable BI, was developed based on the proposed framework. The main goal of sustainable BI is to provide strategic management at NMMU with a tool that can provide integrated sustainability information that can assist in overcoming the challenges in effectively managing strategic sustainability information. Sustainable BI was evaluated by strategic management at NMMU who are responsible for managing sustainability at NMMU. The evaluation took place through a usability study. The study revealed to what extent Sustainable BI could effectively manage strategic sustainability information at NMMU. The BI framework was iteratively improved on based on the results of the evaluations. The contributions from this study are a model for sustainability management, a BI Framework to support strategic sustainability information management and a BI solution, Sustainable BI.
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Fogg, Jeth Al. "Cruise Ships Port Planning Factors." FIU Digital Commons, 2001. http://digitalcommons.fiu.edu/etd/3502.
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Rahman, Shahbaaz. "The Impact of Adopting “Business Intelligence (BI)” in Organizations." Thesis, Uppsala universitet, Informationssystem, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-153204.
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In economically turbulent times, Business Intelligence (BI) is increasingly being used to mitigate risk and increase certainty. The evolution of BI from a series of technologies to a platform for supporting strategies is analyzed in this thesis. The concentration is on how BI can streamline manufacturing, quality assurance, marketing and customer service are evaluated, as are the potential payoffs of increasing the level of insight an organization has. The thesis also includes analysis of how the more complex value chain processes including build-to-order, configure-to-order and quote-to-order can be made more efficient and profitable through the inclusion of BI and its associated analytics and technologies. The inclusion of the Delphi research technique makes this paper unique and strong in its content as well. The role of BI has shifted from being used in specific functional areas of an organization to being strategic in scope. The intent of this thesis is to evaluate its contributions to the customer-facing processes that are the most complex and most challenging to sustain, making BI an indispensible platform for their successful execution on the base of theories and practical experience of the BI experts.
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Nawaz, Amir. "The Perceiced Impact of Business Intelligence Tools on Marketing Success." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-10849.
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Purpose: The purpose of this study is to analyze the perceived impact of business intelligence tools on marketing success. Methodology: This research has conducted based on a literature study in the field business intelligence and pharmaceutical industry marketing. Primary data has been used in this thesis to evaluate the information technology impact on the market performance for pharmaceutical industries. The SPSS software package is used to analyze the employee responses and statistical technique. Regression analysis is used to check the impact of information technology on market performance. Findings: One hundred fifty questionnaires were given to the employees of 15 different pharmaceutical companies located in Pakistan. Among them, 104 were collected back and 100 questionnaires were considered valid and used for further analysis. After analyzing the data, it was evaluated that information technology has a significant impact on market performance in pharmaceutical industries. According to the stakeholders, strategic planning, organizational support, knowledge management and technological advancement have significant impact on the success of information technology for decision support systems. Research limitations/Implications: More research will be required on the theory presented in this thesis “The Perceived Impact of Business Intelligence Tools on Marketing Success”.
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Mosunich, Marissa Anne. "A Simulation Model for Decision Support in Business Continuity Planning." DigitalCommons@CalPoly, 2016. https://digitalcommons.calpoly.edu/theses/1610.
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Enterprises with a global supply network are at risk of lost revenue as a result of disruptive disasters at supplier locations. Various strategies exist for addressing this risk, and a variety of types of research has been done regarding the identification, assessment and response to the risk of disruption in a supply chain network.
This thesis establishes a decision model to support Business Continuity Planning at the first-tier supplier level. The decision model incorporates discrete-event simulation of supply chain networks (through Simio software), Monte Carlo simulation, and risk index optimization. After modeling disruption vulnerability in a supply chain network, costs of implementing all combinations of Business Continuity Plans are ranked and then tested in discrete-event simulation for further insight into inventory levels, unmet customer demand, production loss and related costs.
A case study demonstrates the implementation of the decision support process and tests a historical set of data from a large manufacturing company. Discrete-event simulation modeling of loss is confirmed to be accurate. The relevance of the model concept is upheld and recommendations for future work are made.
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Serednia, A. G. "«OneBox» by WebProduction as a System of Business Automation." Thesis, Київський національний університет технологій та дизайну, 2017. https://er.knutd.edu.ua/handle/123456789/8385.
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Gavioli, Giulio. "Sales & Operations Planning in Bonfiglioli Riduttori." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2018.
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Il Sales & Operations Planning (S&OP) è un processo aziendale che permette di legare su di un’unica piattaforma informatizzata i due ambiti che contraddistinguono un’azienda manifatturiera: le vendite e le operations. Il S&OP fa parte dei sistemi di corporate performance management, ovvero quei processi analitici e manageriali, supportati dalla tecnologia, che rendono possibile la definizione di obiettivi strategici, la misurazione delle prestazioni e la gestione delle azioni intraprese per il loro miglioramento.
Un simile strumento è stato progettato e realizzato presso Bonfiglioli Riduttori, multinazionale italiana leader nella produzione di soluzioni utili all’automazione industriale e al movimento terra.
Nella prima parte dell’elaborato si ripercorre quello che è stato lo sviluppo avuto dai dati negli ultimi anni e come essi possano supportare il processo decisionale. Viene inoltre introdotto il concetto di Business Intelligence e descritte le diverse possibili architetture di un data warehouse. Si esplica inoltre il modello multidimensionale dei dati.
Successivamente, una volta introdotta la realtà Bonfiglioli e le motivazioni che hanno portato la società ad intraprendere un progetto di S&OP, vengono passate in rassegna tutte le fasi salienti del progetto, con particolare attenzione verso le tecniche informatiche e i processi gestionali adottati. Tra le fasi possiamo ricordare la modellazione del processo e degli elementi che lo contraddistinguono, la definizione dei KPI e l’alimentazione dei software Board e R mediante i dati presenti nel data warehouse aziendale.
Nell’ultima parte vengono invece descritti i report creati per la supervisione e il miglioramento delle performance aziendali relative al processo, così come i benefici derivanti dalla piattaforma di Sales & Operations Planning implementata.
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Honzík, Martin. "Řízení výkonnosti procesů plánování ve společnosti LASSELSBERGER, s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-114224.
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This Diploma thesis discusses planning processes in a company LASSELSBERGER, s.r.o. and is divided into two main parts -- theoretical and practical. The core of the theoretical part is to describe basic principles of Business Intelligence, explain rules of planning, budgeting and source defining and clarify principles of performance measuring. The main goal of the practical part is to define and describe planning processes of company LASSELSBERGER, s.r.o., determine connections to information system, find their weaknesses and suggest particular changes leading to their elimination. In conclusion the suggestions of changes are evaluated and there is a recommendation for their integration into the whole planning process. The goals of the thesis were achieved by research of specialized literature, study of corresponding documentation and cooperation with employees of the company. The thesis is contributing to the company by means of detecting weaknesses in planning process and therefore the company is able to reduce them in accordance to the recommendations at the end of this thesis.
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Prantz, Cláudia. "A influência do uso e da cultura da informação na integridade estrutural da inteligência estratégica dos distribuidores Randon." reponame:Repositório Institucional da UCS, 2015. https://repositorio.ucs.br/handle/11338/1107.
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A inteligência estratégica é reconhecida no campo da administração por reforçar a competitividade das organizações, e subsidiar a tomada de decisão a partir de um melhor entendimento de seu ambiente. Entretanto a sua potencialidade estratégica está vinculada com a forma como suas ações são desenvolvidas e organizadas, ou seja, sua integridade estrutural. Por outro lado, a cultura da informação, formada por valores, normas e atitudes, influencia a forma como a informação é tratada nas organizações e consequentemente os resultados do seu uso. Neste contexto, este trabalho buscou verificar a influência da relação existente entre o uso e da cultura da informação sobre a integridade estrutural (estrutura e organização) da inteligência estratégica. A pesquisa proposta foi de natureza descritiva e quantitativa com utilização do método de pesquisa survey e uso de técnicas estatísticas descritivas e inferências para análise de dados. A pesquisa foi realizada na rede de distribuidores da Randon Implementos. No total foram 239 respondentes entre proprietários, gerentes de vendas e vendedores que atuam na área comercial dos distribuidores e possuem contato com a área de Inteligência Estratégica da Randon. A análise fatorial resultou em oito fatores que explicam 63,957% da variabilidade, com valor KMO de 0,910 e teste de esfericidade de Bartlett com significância p<0,000. O resultado da correlação destes oito fatores sugere que há uma correlação significativa entre o caráter estratégico/estrutural da informação, a integridade do processo, a transparência das informações e as ferramentas, os quais apresentaram correlações moderadas à fortes. Já em relação à regressão estatística, os resultados apontaram que o caráter estratégico/estrutural da informação é explicado em 64,7% por três variáveis: integridade do processo, ferramentas/sistemas e transparência das informações.Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2016-02-23T13:04:07Z No. of bitstreams: 1 Dissertacao Claudia Prantz.pdf: 3486630 bytes, checksum: 23fa452baf67e668a57cdf360095a443 (MD5)
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Strategic Intelligence is recognized in the field of administration by the capability to enhance the competitiveness of organizations and to support decision making through a better comprehension of the environment. However its strategic potential is linked with how their actions are developed and organized, it means, its structural integrity. On the other hand, the information culture, formed by values, norms and attitudes, influences on how information is handled in organizations and consequently the results of its use. In this context, this study aimed to investigate the influence of the relationship between the use of information and culture on the structural integrity (structure and organization) of strategic intelligence. The proposed research has a descriptive and quantitative approach with use of survey technique as research method and used descriptive statistical techniques for data analysis. The final sample collected data from 239 owners, sales managers and sales people who work in the commercial area of distributors and who have contact with the Randon’s Strategic Intelligence. Factor analysis resulted in eight factors explaining 63.957% of the variability, with KMO value 0.910 and Bartlett's sphericity test with significance p <0.000. The result of these eight correlation factors suggest a significant correlation between the strategic nature/structural of information, process integrity and transparency of information, which showed moderate to strong correlations. Regarding the statistical regression, the results showed that the strategic nature/structural of information it’s explained in 64.7% by three variables: process integrity, tools/systems and transparency of information.
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Hou, Chung-Kuang. "The impact of integrating enterprise resource planning systems with business intelligence systems on decision-making and organisational performance An empirical study of the semiconductor industry." Thesis, University of Manchester, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.506259.
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There is currently a trend for companies to invest in Business intelligence (BI) systems and integrate them with their original ERP systems in order to enhance their management decision-making capability. Even though much attention has been paid to the decision-making benefits of integrated systems in practice, limited academic research has investigated the issue of decision-making improvement. Therefore. the motivation for this study is to examine the impact of integrated ERP and BI (abbreviated as ERPBI) systems on decision-making and overall organisational performance, and to explore the relationship between decision-making performance and organisational performance. The study introduces a comprehensive measurement instrument for assessing the impact of ERPBI systems on both decision-making and organisational performance. A survey was conducted involving 108 companies in the semiconductor industry in Taiwan. The results of the survey indicate firstly, that ERPBI system usage in organisations is positively related to decision-making performance. Secondly, decision-making performance can mediate the effect of ERPBI system usage on organisational performance. Thirdly, organisations using ERPBI systems achieve higher levels of decision-making and organisational performance compared to organisations which only use ERP systems. The theoretical implications of the research include developing multidimensional measurement scales to assess decision-making performance and organisational performance. The decision-making performance construct consists of five dimensions: decision-making process, system quality, data quality & system reliability. decision communication and system flexibility. Based on the balanced scorecard approach developed by Kaplan and Norton, the organisational performance construct consists of four dimensions: financial, customer, internal process, and learning & growth perspectives. The measurement scales were tested using rigorous statistical methods including convergent validity, discriminant validity, reliability, and the validation of second-order constructs. The development of these measurements is expected to stimulate and facilitate theory development and empirical investigation in this field. The work facilitates understanding of the current adoption rate of ERPBI systems and the characteristics of those adopted in Taiwan's semiconductor industry. Moreover. the survey instrument of the study could be employed in the post-implementation phase of ERP or ERPBI systems as a diagnostic mechanism to assess whether anticipated decision-making benefits were realised, to examine whether the usage of the new system improved the overall firm's performance, and to explore how to further improve decision-making and organisational performance.
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Kosovic, Alexandra, and Jeanna Peebo. "A Review of Artificial Intelligence used in Assortment Planning : A Suggested Approach Applied in the Fast Fashion Industry." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300183.
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The short life cycles and highly variable demand in the fast fashion market causes various challenges in a retailer’s supply chain management processes. The essential task at hand is to provide the right product, at the right time, and at the right place. Due to this inherent difficulty, the bullwhip effect is a major issue in the fashion supply chain. To enhance customer satisfaction and increase the alignment between the supply and market place demand, companies have been pushed towards exploiting big data, supply chain analytics and AI techniques for better business decision making. One such critical but intrinsically complex decision is the development of a future apparel assortment; in particular defining its optimal breadth and depth. This thesis investigates how such AI techniques can be applied to develop a new assortment aligned with the future customer demands- and choice behavior. The research was conducted through firstly performing a qualitative case study at a fast fashion retailer. This explored the critical business decisions in the supply chain lacking AI support. The findings, revealing the assortment planning process as one such critical area, guided the second part of the thesis: a systematic literature review exploring the AI techniques used in this process in the retail - and fashion industry. An appropriate framework of planning a static apparel assortment in the fast fashion industry was developed and used as a guide throughout the study. The thesis discovered that there exists significant research in the field of applying AI techniques to generate and integrate knowledge about consumer demand- and choice behavior in the planning process of a future assortment. The main components to consider in this procedure is a) fashion forecasting, b) forecasting midterm demand, and c) forecasting product selection, incorporating the effects of substitution and complementarity at all times. This is believed to increase the alignment between supply and the marketplace demand, consequently reducing the bullwhip effect. The critical area for future research is how the discovered models are to be integrated in one singlemodel. Namely, simultaneously utilizing consumer choice behavior models and fashion forecasting to predict future demand of new items. Thus, the risk of suboptimization may be mitigated.Modeindustrins korta produktlivscykler och högt varierande efterfrågan efter rådande trender skapar stora utmaningar i försörjningskedjan hos företag i branschen. Det essentiella målet för företagen är att tillhandahålla rätt produkt, vid rätt tidpunkt och på rätt plats. De komplexa karaktärsdragen i modeindustrin, där bland den fluktuerande efterfrågan, har gjort bullwhipeffekten till en stor utmaning i branschen. För att öka kundnöjdhet och anpassningen mellan marknadens utbud och efterfrågan har företag drivits mot utnyttjandet av big data i avsikt att förbättra kritisk affärsbeslutsfattning genom användandet av analytics och AI. Ett kritiskt ochkomplext beslut är utvecklingen av ett nytt produktsortiment, där definieringen av sortimentetsbredd och djup är särskilt viktigt. Denna uppsats undersöker hur AI-modeller kan tillämpas för att hjälpa företag inom modeindustrin i utvecklingen av nya sortiment anpassade efter kundens beräknade efterfrågan och val. Detta arbete inleddes med utförandet av en kvalitativ fallstudie hos en stor aktör verksam inom modeindustrin. Detta gjordes för att identifiera kritiska affärsbeslut i företagets försörjningskedja som saknade AI-stöd. Resultatet påvisade att sortimentsplanering var ett sådant kritiskt beslutsområde. Följaktligen utfördes en systematisk litteraturstudie i andra delen av arbetet i syfte att undersöka AI-modeller som appliceras i sortimentsplanerings-processen i såväl detaljhandeln som modebranschen. För att konceptualisera processen av att planera ett statiskt produktsortiment utvecklades ett ramverk som användes som en guide under hela arbetet. Studien visade att det finns betydande forskning inom tillämpningen av AI-modeller i syfte att planera ett optimalt sortiment efter konsumenternas efterfrågan. De huvudsakliga faktorerna att överväga innefattar prognostiseringen av efterfrågan, trender samt substitution- och komplementeffekter. Ett kritiskt område för framtida forskning är hur de upptäckta modellerna ska integreras i en enda modell som inkluderar dessa faktorer i ett tidigt såväl som sent skede av planeringen. Det som eftersträvas i en integrerad modell är att mildra risken av suboptimering som identifierats i nuvarande litteraturs angreppssätt.
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Gonçalves, Antonio Luis Borges. "As principais dificuldades para implementação de inteligência fiscal nas empresas: uma contribuição baseada em um estudo de caso." Pontifícia Universidade Católica de São Paulo, 2011. https://tede2.pucsp.br/handle/handle/1472.
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Previous issue date: 2011-10-14This research seeks to identify the main difficulties for Implementation of the Fiscal Intelligence - Competitive Intelligence stemmed - and the Information Technology area of the controller, in order to perform ITS providing the function of decisionmaking process with useful information, based on the scenario current state of Artificial Intelligence, developed by collection agencies. Methodology for this research was exploratory type Chosen, Which includes an empirical study and a single case study, with analysis and company information, the object of study. In the empirical part was the review of the literature for the Theoretical background, date on the concept of the Comptroller and Importance in organizations, ITS roll, The Importance of information in organizations, the generation of competitive intelligence, organizational intelligence and intelligence tax. In the Practical part of the case study was first prepared a roadmap for guiding the composition of three models of the questionnaire to be answered by professionals of the Following six Sectors: Controlling Fiscal Management and Information Technology, a company owned by a family group, connected to the segment of perfumery and cosmetics, with Both wholesale and retail sales, the market targeted Characterized by the Manaus Free Zone (three research participants) and another for a Free Trade Area, also called the Market Place, with independent structures and independent administration, Represented by the Northern Region of Brazil (three research participants). With research, it Becomes Possible to observe the situation of the company object of study before and after Implementation of the intelligence structure seeking to Fulfill Obligations in full tax principal and accessory to it using an ERP system and Business Intelligence. With the Questionnaires Concluded That it was the business intelligence tool Can help in controlling function of Their Providing reliable, useful and timely decision-making through flexible and dynamic, Providing, as a consequence, the improvement of processes and time generation of digital files designed to meet the governmental entities
Esta pesquisa busca identificar as principais dificuldades para implementação da Inteligência Fiscal − provinda da Inteligência Competitiva e da Tecnologia da Informação à área de controladoria, com o objetivo de exercer sua função de suprir o processo decisório com as informações úteis, baseando-se no cenário da situação atual da Inteligência Artificial, desenvolvida pelos órgãos arrecadadores. Para tanto foi escolhida metodologia de pesquisa do tipo exploratória, que contempla um estudo empírico e um estudo de caso único, com análise e informações da empresa, objeto de estudo. Na parte empírica houve a revisão da literatura para o embasamento teórico, com dados sobre o conceito e a importância da Controladoria nas organizações, o seu papel fundamental, a importância da informação nas organizações brasileiras, a geração de inteligência competitiva, inteligência organizacional e inteligência fiscal. Na parte prática, do estudo de caso, foi primeiramente elaborado um roteiro norteador para a composição de três modelos de questionário a serem respondidos por seis profissionais dos seguintes setores: Controladoria Fiscal, Diretoria e Tecnologia de Informação, de uma empresa pertencente a um grupo familiar, ligado ao segmento de perfumaria e cosméticos, com vendas tanto no atacado quanto no varejo, segmentada por um mercado caracterizado pela Zona Franca de Manaus (três participantes da pesquisa) e outro por uma Área de Livre Comércio, também chamada de Mercado Local, com estruturas independentes e administração independente, representada pela Região Norte do Brasil (três participantes da pesquisa). Com a pesquisa torna-se possível a observação da situação da empresa objeto do estudo antes e depois da implementação da estrutura de inteligência fiscal buscando satisfazer plenamente as obrigações principais e acessórias utilizando-se para isso de um sistema ERP e de um Business Intelligence. Com os questionários foi possível concluir que a ferramenta de Business Intelligence pode auxiliar a controladoria na sua função de prover informações confiáveis, úteis e tempestivas ao processo decisório, por meio de flexibilização e dinamicidade, proporcionando, como consequência, a melhoria dos processos e do tempo na geração de arquivos digitais destinados a satisfazer os entes governamentais
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Sládková, Lenka. "Návrh jednotného BI řešení pro sadu nabízených ERP skupiny Solitea." Master's thesis, Vysoká škola ekonomická v Praze, 2016. http://www.nusl.cz/ntk/nusl-203867.
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Subject of honor thesis is self-service business intelligence. Its goal is to prove that it is pos-sible to create a unified industry-specific dashboard above set of different ERP systems. First part familiarizes readers with the main theme of the paper, business intelligence, and selected tool for dashboard creation, Microsoft Power BI. The next part characterizes Soli-tea holding of which project is used and described later in this paper. There is also a place for analysis of all ERP systems provided by the group, from which is in the end chosen a sample for dashboard design. Own contribution to this field of study is proven fact that it is possible to achieve universal business intelligence solution in Power BI in a manner of single dashboard above any ERP system.
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Bergdahl, Jacob. "The AI Revolution : A study on the present and future application and value of AI in the context of ERP systems." Thesis, Uppsala universitet, Informationssystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354043.
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Business leaders around the world are expressing equal amounts of excitement and urgency for implementing artificial intelligence (AI) technologies. Yet the upcoming AI revolution is clouded with uncertainties and misconceptions. In this thesis, the business value and application potential of AI were studied in a context of enterprise resource planning (ERP) systems through a case study at a consultancy firm with small- to midsize clients. Three research questions were posed and answered: how can, or do, organizational processes covered by ERP systems benefit from AI, what AI features do customers typically request when ordering ERP systems, and is AI adopted with the purpose of reducing costs or increasing revenue? Using a framework for data analysis, multiple organizational processes covered by ERP systems were explored through interviews with ERP experts. The results indicated that small- and midsize companies were still primarily requesting and working to implement basic, incremental AI with the purpose of reducing costs through automations. Future leaders may instead need to implement AI that fundamentally reinvents their business processes, with the purpose of increasing revenue through augmentations. Overall, while some organizational processes have already been improved with AI solutions, many processes have yet to be AI-powered in the ERP solutions sold by the consultancy firm examined in this study. However, the consultants of the firm express great positivity for the untapped potential of AI, and many further AI solutions are being developed.Affärsledare världen runt upplever såväl entusiasm som brådska för att implementera artificiell intelligens (AI). Men den kommande AI-revolutionen är fylld av osäkerheter och miss-uppfattningar. I denna uppsats undersöktes det affärsvärde och den användningspotential som AI har i en kontext av affärssystem (enterprise resource planning system, ERP) genom en fallstudie på en konsultfirma med små- och mellanstora kunder. Tre forskningsfrågor ställdes och besvarades: hur kan organisatoriska processer som täcks av affärssystem komma att gynnas av AI, eller hur gynnas de redan, vilken typ av AI efterfrågar kunder när de beställer affärssystem, och införskaffas AI i syftet att minska kostnader eller öka intäkter? Med hjälp av ett ramverk för dataanalys utforskandes ett flertal organisatoriska processer som täcks av affärssystem genom intervjuer med affärssystemsexperter. Resultatet tyder på att små- och mellanstora företag fortfarande primärt efterfrågar och jobbar med enkla, inkrementella AI-utvecklingar, med syftet att minska kostnader genom automatiseringar. Framtida ledare kan istället komma att vilja implementera AI som fundamentalt återuppfinner organisationens affärsprocesser, med syftet att öka inkomsterna genom att göra personalen kraftfullare. På det stora hela har enbart än så länge endast ett mindre antal organisatoriska processer blivit förbättrade med AI-lösningar i de affärssystem som säljs av konsultfirman som undersöktes i denna studie. Företagets konsulter uttrycker dock starkt positivitet för den outnyttjade potentialen som kan hittas i AI, och fler AI-lösningar för affärssystemen håller på att utvecklas.
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Rubáš, Jan. "Řešení controllingových úloh na platformě CPM." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-85259.
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This work deals with the principles and methods of executing common managerial accounting tasks using Corporate Performance Management tools and technologies. The aim of the work is to analyze different practices, compare them and assess them against non-CPM solutions, especially ERP and spreadsheet solutions. The selection of tasks is based on a survey conducted among Czech companies and includes planning, budgeting, cost allocations and variance analysis. Conclusions are derived from the managerial accounting theory, fundamental works of Business Intelligence and personal experience gained through twelve CPM implementation projects. The conclusions are mostly platform-independent since functionality of several diverse CPM products is taken into account. The work highlights not only advantages but also restrictions of CPM tools and technologies. Many of the conclusions can be directly applied in practice. Work may be beneficial especially for business consultants and for companies considering the implementation of CPM.
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Žídek, Jan. "Efektivní podnikové řízení v době ekonomické nejistoty." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17159.
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As a result of the financial crisis are companies forced to face uncertainties which significantly affect corporate governance. Companies have many ways how to face this issue. This work is focused on the possibility of using modern system Corporate Performance Management. The first part describes the impact of financial crisis on the Czech economy, business environment and are being defined most characteristic uncertainties, businesses must address. In this section is also mentioned the historical development of information technology and management information systems, which are closely linked with the managerial decision-making and enterprise management. In next section of the work are mentioned reasons of emergence of Corporate Performance Management, being described the basic principles of continuity with Business Intelligence and are being defined methodologies, metrics, processes and technology. Based on the study of literature has been chosen model of strategic management principles the Balanced Scorecard within which have been defined the mission and vision of companies located in times of certainty and uncertainty. Also were established strategic objectives of both different situations whit which were applied of appropriate metrics. Another part is focused on process of business planning reflected again in different situations certainties and uncertainties. Being mentioned theoretical facts associated with the basic management disciplines and are created by different planning models. In conclusion it is mentioned the question of implementation, the mapping of the largest providers of modern solutions and are being set trends for future years.
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David, Petr. "Podnikový informační systém v éře cloud computingu." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-82020.
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The thesis deals with the latest trend in providing ICT service -- Cloud Computing -- and its possible application in enterprise information systems generally. The aim of the thesis is to evaluate market readiness for Cloud Computing services in order to find out to which extent it is possible to cover enterprise information system, or rather its software applications, on strategic and tactical management levels using the above-mentioned services. To achieve the aim, it is necessary to determine both the Cloud Computing services market and the enterprise information system sphere and then to decide whether Cloud Computing services are able to cover the basic needs of enterprise information systems. The evaluation of the market readiness will be executed in accordance with both the specially created methodology and the defined requirements. Thus the present market readiness rating will be possible to determine. The thesis should show to which extent it is possible to apply Cloud Computing model to the enterprise information systems issue. It will also be possible to find out the factors which support this application the most and, on the other hand, which factors limit this application the most. The thesis will also show which fields are advanced enough, which services we can consider and what we can expect of these services.
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Hélard, Davy. "Un métamodèle de calcul en temps continu pour les systèmes d'aide à la décision appliqués à la planification financière." Thesis, Lorient, 2015. http://www.theses.fr/2015LORIS379/document.
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Dans le cadre de l’informatique décisionnelle, la programmation physico-financière doit permettre à des acteurs d’une collectivité provenant de divers domaines de faire converger leurs problématiques vers un objectif commun. L’une des principales difficultés de la modélisation d’une programmation physico-financière est que chaque acteur exprime ses problématiques dans des échelles de temps différentes. Dans cette thèse CIFRE, un métamodèle de calcul en temps continu appliqué à la programmation physico-financière est proposé afin de permettre aux acteurs de regrouper leurs visions dans un modèle unique, tout en se plaçant sur des échelles de temps différentes. La modélisation continue développée est confrontée à la modélisation discrète (représentative de l’état de l’art) au travers d’un cas d’étude, montrant les avancées de la première vis-à-vis de la seconde. Ce métamodèle innovant a été implémenté au sein de la société MGDIS, dans le cadre d’une convention CIFRE, à l’aide d’une architecture orientée service. Cette architecture se base sur un style innovant conçu dans cette thèse afin de maximiser la capacité à paralléliser l’évaluation des modèles. La solution développée dans cette thèse a été conçue pour permettre la programmation physico-financière de gros volumes de données à l’échelle réelle. Elle a été validée sur un cas d’étude et répond aux exigences exprimées par les experts de la modélisation de programmation physico-financière de MGDIS qui ont émis un avis positif quant à l’applicabilité de la solution proposéeIn the scope of Business Intelligence, planning aims to support multiple actors in their process of converging different views and problematics from different domains to get a shared business planning model. A major difficulty in business planning is that each actor states her/his views and problematics with a different time scale. Integrating them into a unique model that represents a common state of reality becomes very costly and awkward to manage when basing the construction of these models on discrete modeling techniques used by current tools of business planning. This doctorate thesis proposes a novel solution, beyond the state-of-the-art, for addressing these issues: it conceives a novel metamodel based on a continuous time calculus. Through the developed approach, it allows multiple actors to integrate the different business logics of their planning domain in a shared model as well as to observe it from different time scales. The advantages of our solution based on continuous time against solutions based on discrete time are presented through a case study. The conceived metamodel was implemented within a real industrial set in MGDIS (a company specialized in business planning for local governments) following an innovative service oriented architecture: this architecture segregates the modeling from the evaluation to allow the parallelization of model evaluation for big volumes of data. The overall solution conceived and implemented in this thesis was designed to be a real scale prototype to be applied to real scale problems. Besides the case study, it was validated by MGDIS experts on business planning against real requirements
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Cimbaľák, Michal. "Metodika řešení transformačních úloh v BI (ETL)." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72511.
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Extract, Transformation, and Load (ETL) system is responsible for the extraction of data from several sources, their cleansing, conforming and insertion into a data warehouse. The thesis is focused on building ETL methodology to better understanding of ETL process and its application in the real environment. I've worked on project "BI Cookbook" with Clever Decision, a software consulting company that specializes in Business Intelligence. The aim was to create ETL part of the BI methodology. This methodology has been designed to provide ease of use, flexible and extensible material for the purpose of building ETL solution. The main goal of this work is to introduce created ETL methodology, all of its components and the way in which it could be used. Following goal is to discuss options of its implementation and modification for the wide range of use. The main contribution of this work is to provide ideas of creating and implementing ETL methodology or ideas for creating methodology in general. The thesis is divided into three parts. The first theoretical part deals with basic definition, architecture and implementing of ETL system. The second part presents the proposed methodology. The last part contains of the possible options for implementation a modification of the methodology.
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Elahi, Behin. "Integrated Optimization Models and Strategies for Green Supply Chain Planning." University of Toledo / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1467266039.
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Schneider, Ariane Hinça. "Inteligência coopetitiva setorial: uma proposta de modelo." Universidade Tecnológica Federal do Paraná, 2015. http://repositorio.utfpr.edu.br/jspui/handle/1/1588.
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O contexto do ambiente de negócios aponta a necessidade de novas formas de gestão para a competitividade sustentável das organizações ao longo do tempo. A coopetição caracteriza-se como uma alternativa para interação entre diferentes atores, que concorrem e cooperam simultaneamente, na busca de objetivos comuns. Essa relação dual, dentro de uma perspectiva de ampliação dos ganhos, transforma competidores em parceiros e favorece a competitividade, principalmente de organizações de um mesmo setor. A disciplina de inteligência competitiva, por sua vez, tem auxiliado as organizações, individualmente, na sistematização de informações que apoiam o processo de tomada de decisão, o qual beneficia a competitividade. Em função disso, observa-se a possibilidade de conciliar a coopetição e a inteligência competitiva em um processo sistematizado de inteligência setorial para relações coopetitivas. O objetivo geral desta pesquisa, portanto, é propor um modelo de inteligência coopetitiva setorial. O delineamento metodológico caracteriza-se como, de abordagem mista (métodos quantitativos e qualitativos), de natureza aplicada, de objetivos exploratórios e descritivos. Os procedimentos adotados foram a pesquisa bibliográfica, por meio da análise bibliométrica e estudo de caso. A Articulação das Rotas Estratégicas para o Futuro da Indústria Paranaense foi o objeto de investigação selecionado. Foram elaborados protocolos para a coleta de dados primários e secundários. Na coleta de dados primários foram enviados questionários web aos setores selecionados para investigação. Foram obtidas 149 respostas completas do questionário web e também foram realizadas entrevistas com todos os integrantes da equipe técnica da Articulação, um total de cinco entrevistados. Após a coleta, todos os dados foram tabulados, analisados e validados por meio de grupo focal com os mesmos cinco integrantes da equipe técnica da Articulação e realizadas entrevistas com um representante de cada um dos quatro setores selecionados, num total de 9nove participantes da validação. Os resultados da pesquisa permitiram a sistematização de um modelo de inteligência coopetitiva setorial denominado ICoopS. Esse modelo é caracterizado por cinco fases, quais sejam: planejamento, coleta, análise, desenvolvimento de projetos, disseminação e avaliação. Cada uma das fases está detalhada em entradas, atividades e saídas. Os resultados da pesquisa apontam que a coopetição setorial é motivada principalmente pelo compartilhamento de conhecimento, desenvolvimento tecnológico, investimentos em P&D, inovação, integração da cadeia e complementação de recursos. Foi reconhecida a importância de uma instituição neutra como facilitadora e incentivadora da aproximação interorganizacional. Dentre as principais dificuldades figuram o financiamento para os projetos, a adesão de novos integrantes, a falta de ferramentas para análise das informações e a disseminação das ações.The business environment context points at the necessity of new forms of management for the sustainable competitiveness of organizations through time. Coopetition is characterized as an alternative in the interaction of different actors, which compete and cooperate simultaneously, in the pursuit of common goals. This dual relation, within a gain-increasing perspective, converts competitors into partners and fosters competitiveness, especially that of organizations within a specific sector. The field of competitive intelligence has, in its turn, assisted organizations, individually, in the systematization of information valuable to decision-making processes, which benefits competitiveness. It follows that it is possible to combine coopetition and competitive intelligence in a systematized process of sectorial intelligence for coopetitive relations. The general aim of this study is, therefore, to put forth a model of sectorial coopetitive intelligence. The methodological outlining of the study is characterized as a mixed approach (quantitative and qualitative methods), of an applied nature, of exploratory and descriptive aims. The Coordination of the Strategic Roadmapping Project for the Future of Paraná's Industry is the selected object of investigation. Protocols have been designed to collect primary and secondary data. In the collection of the primary ata, online questionary were sent to the sectors selected for examination. A total of 149 answers to the online questionary were obtained, and interviews were performed with all embers of the technical team of the Coordination, in a total of five interviewees. After the collection, all the data were tabulated, analyzed and validated by means of focal groups with the same five members of the Coordination technical team, and interviews were performed with a representative of each of the four sectors selected, in a total of nine participants in the validation. The results allowed the systematization of a sectorial coopetitive intelligence model called ICoops. This model is characterized by five stages, namely, planning, collection, nalysis, project development, dissemination and evaluation. Each stage is detailed in inputs, activities and outputs. The results suggest that sectorial coopetition is motivated mainly by knowledge sharing, technological development, investment in R&D, innovation, chain integration and resource complementation. The importance of a neutral institution has been recognized as a facilitator and incentive to the approximation of organizations. Among the main difficulties are the financing of the projects, the adhesion of new members, the lack of tools for the analysis of information and the dissemination of the actions.
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García, Herrera Felix Arturo, and Segura Veronica Missella Natividad. "Factores de crecimiento en la aplicación del Business Intelligence en el ámbito de la logística internacional en las principales empresas importadoras de reactivos de diagnóstico en Lima Metropolitana durante el año 2020." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655554.
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Hoy en día nos encontramos en la era de la información, donde cada vez las empresas se encuentran en la búsqueda de soluciones a través de herramientas de apoyo que les faciliten la extracción de la información. Las empresas que realizan operaciones de comercio internación buscan transformar los datos en conocimiento para agregar valor en sus operaciones, buscando la toma de decisiones más asertivas a través de las herramientas de Business Intelligence que proporcionan en tiempo real a toda la organización. La presente investigación tiene por objetivo, descubrir cuáles los factores de crecimiento en la aplicación del Business Intelligence en el ámbito de la logística internacional en las principales empresas importadoras de reactivos de diagnóstico en Lima Metropolitana durante el año 2020. Esta investigación se divide en 5 capítulos, en las que se usó el método científico donde se desarrollaran el marco conceptual, plan de investigación, la metodología empleada en la investigación, el desarrollo y análisis de los resultados. La investigación busca descifrar que con la herramienta del Business Intelligence se pueden obtener diversos factores que impacten en la logística internacional de las empresas peruanas importadoras de reactivos de diagnóstico de Lima Metropolitana. Las categorías que se desarrollaron en la investigación a través del marco teórico fue la planificación de la demanda, reducción de costos, medición del desempeño y obtención de la información para la toma de decisiones en la logística internacional.Today we are in the information age, where companies are increasingly looking for solutions through support tools that facilitate the extraction of information. Companies that carry out international trade operations seek to transform data into knowledge to add value in their operations, seeking to make more assertive decisions through Business Intelligence tools that are provided in real time by the most relevant organization. The objective of this research is to discover which growth factors in the application of Business Intelligence in the field of international logistics in the main importing companies of diagnostic reagents in Metropolitan Lima during the year 2020. This research is divided into 5 chapters, in which the scientific method was used where the conceptual framework, research plan, the methodology used in research, development and analysis of the results were developed. Along the same lines, it seeks to decipher that with the Business Intelligence tool, various factors that impact the international logistics of Peruvian companies importing diagnostic reagents from Metropolitan Lima can be obtained. The categories that were taken into account for the development of the research through the theoretical framework were demand planning, cost reduction, performance measurement and obtaining information for decision-making in international logistics.
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Hedenstrand, Alex. "The Intelligent Enterprise Resource Planning System from a Business Perspective." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78993.
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Businesses are faced with an ever-changing environment of technology, one of these recurring changes is in the field of Enterprise resource planning (ERP) systems. Technologies such as business intelligence (BI), machine learning (ML) and internet of things (IoT), which are driving forces in shaping the next generation of ERP systems. These improved ERP systems can better support a company compared to a traditional ERP system. This thesis has examined what constitutes an intelligent-ERP and what possibilities it presents from a business perspective. To answer this question, a qualitative study approach was chosen by conducting interviews with professionals within the BI and ERP systems field. The interviews were structured in a loose fashioned way, aiming for a holistic perspective of the I-ERP systems phenomenon. This bachelor thesis transpired to show that I-ERP systems do improve business performance for companies that exhibit the needs. However, there occurred differences in the perception of the definition of how I-ERP systems should be defined between the participants and the literature.
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Travassos, José Maria Salema Reis. "Automatização de reporting no caso da Dancake Portugal SA." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14881.
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Mestrado em Métodos Quantitativos para a Decisão Económica e EmpresarialO presente trabalho final de mestrado tem como objetivo descrever o estágio realizado na Dancake Portugal S.A., no departamento de Planeamento e Controlo de Gestão. O tema centra-se na automatização dos processos da empresa. É explicado o processo de decisão e desenvolvimento dos produtos do estágio, nomeadamente de estruturas de dados elaboradas para a pós-implementação de um novo Enterprise Resource Planning, do processo de automatização do reporting mensal da empresa e do desenvolvimento de um painel para controlo de preços de matérias primas e materiais de embalagem adquiridos. Adicionalmente, são delineadas as principais contribuições e aumentos de produtividade que os produtos do estágio referidos anteriormente produziram na Dancake Portugal S.A., bem como os principais desafios ultrapassados no processo. Por fim, oferece-se uma perspectiva para a continuação do desenvolvimento dos produtos do estágio no futuro, através do início da automatização dos processos de gestão do departamento de Planeamento e Controlo da Dancake Portugal S.A.
This report aims to describe the internship fulfilled at Dancake Portugal S.A.'s department of Planning and Management Control, with its central theme revolving around the automation of the company's reporting of monthly results. The development of the internship's by-products is explained, namely the elaboration of data structures for the post-implementation of the company's new Enterprise Resource Planning, the process of automation of monthly reporting of results and the development of a panel designed to track acquired raw and packaging material prices. Moreover, the main contributions and productivity increases of the internship's by-products are analysed, as well as the main challenges that were overcome in the process. Finally, a future prospect is offered for continuing the development of automation of business processes at the department of Planning and Management Control, as well as other departments in Dancake Portugal, S.A.
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Elder, Kevin Lee. "The development, implementation and evaluation of an intelligent financial planning system." Diss., The University of Arizona, 1990. http://hdl.handle.net/10150/185244.
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The need for personal financial planning has increased in the past few years because of deregulation of the financial industries. Expert system development has begun to emerge as a tool for many industries to increase their access and manipulation of information and data. This research looks at the domains of personal financial planning and expert systems technology by combining them with the systems development methodology. The qualitative and quantitative sides of financial planning have not been previously combined in an expert system for financial planning. Experts from the five main areas of financial planning and one hundred and ninety-one financial planning companies were included in the study. The expert system developed was evaluated in a 2 by 2 factorial design with the presence of the expert system on one axis and the presence of the expert planner during the process on the other axis. Eighty-five of the companies had the system installed at their site for two months of everyday use on the job and measurements were taken during the last two weeks. Fifteen hundred and sixty-seven plans were developed and analyzed. Data was collected from the files and the plans generated by the expert system or by the existing system. It was also collected from questionnaires filled out by both the planners and the clients before and after their use of one of the systems. The data were analyzed with respect to twenty-one hypotheses using statistical analysis, primarily ANOVA. The results indicate that the expert system can significantly increase the information processing capacity of financial planning companies. The process used for financial planning by the expert system was more comprehensive than existing systems which tend to focus on only one area of financial planning. The organizational structure was changed as a result of introducing the expert system into the financial planning process as witnessed by the increase of expertise for both the expert planners and the non-expert clerks.
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Panizzon, Mateus. "Envolvimento da alta direção e inteligência competitiva : uma análise sobre suas relações em organizações de médio e de grande porte da serra gaúcha - Brasil." reponame:Repositório Institucional da UCS, 2010. https://repositorio.ucs.br/handle/11338/520.
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Inteligência Competitiva (IC) é um tópico emergente e estratégico para nações e organizações, e na medida em que desenvolve-se no plano teórico, surge a necessidade de estabelecer interfaces com outras áreas do conhecimento. Neste caso, observou-se uma lacuna de estudos empíricos que buscassem relacionar a IC com o Envolvimento da Alta Direção, fator essencial para o desenvolvimento de atividades deste nível dentro de uma organização. Mais que o suporte inicial de recursos e legitimidade, o Envolvimento da Alta Direção pressupõe o comprometimento e a participação continua da Alta Direção da empresa em programas desta ordem, postura que pode ser de significativa diferença para o seu sucesso ou fracasso. Portanto, esta pesquisa objetivou analisar a relação entre o Envolvimento da Alta direção e as dimensões de Contexto e de Processo de Inteligência Competitiva em empresas de médio e de grande porte da Serra Gaúcha. Também se propôs a desenhar um panorama do nível de desenvolvimento de IC na região, limitado às organizações destes portes, e a explorar a existência de relações entre Envolvimento da Alta Direção, Inteligência Competitiva e Desempenho destas organizações. Neste sentido, foi desenvolvida uma pesquisa de caráter quantitativo descritivo, com base em survey aplicada em amostra de 168 organizações representativas do recorte deste estudo, utilizando-se escalas já operacionalizadas em estudos de IC internacionais, as quais têm como base o modelo composto das dimensões de processo e de contexto em IC. Os resultados indicaram que há relação positiva entre Envolvimento da Alta Direção e o nível de desenvolvimento em inteligência competitiva nas empresas de médio e de grande porte da Serra Gaúcha sendo identificadas as organizações numa matriz proposta nestas dimensões , e também foi observada uma associação positiva entre IC, Desempenho, Envolvimento da Alta Direção e a Integração das atividades de IC com o processo decisório destas empresas. Em termos de panorama do setor, observou-se que a maioria destas empresas desenvolve algum tipo de monitoramento (coleta de informação) de temas ainda que não denomine esta atividade de inteligência , sendo os focos principais em Vendas, Concorrentes e Produtos, indicando um caráter mais concorrencial, o que sinalizaria um princípio de desenvolvimento desta área nestas empresas da região.Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-06-02T18:37:17Z No. of bitstreams: 1 Dissertacao Mateus Panizzon.pdf: 3058509 bytes, checksum: c437465a0948516e0e660ba039bab7cd (MD5)
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Competitive Intelligence (CI) is an emergent topic with strategic importance for nations and enterprises, and with your continuum theoretical development, arise the necessity to establish links with another knowledge fields. It has been identified a gap of empirical studies that seek to relate CI with Top Management Involvement, an essential factor for the development of this activity within the organization. More than initial support of resources and legitimacy, Top Management Involvement presupposes the commitment and continuous participation of the Top Management in programs of this nature, a behavior that can be of significant influence for its success or failure. So, this research aimed to analyze the relationship between Top Management Involvement and the Context and Process dimensions of Competitive Intelligence Model in medium and large companies of Serra Gaúcha Brazil. Also, it has been proposed to learn about the level of CI development level in the region, limited to organizations of this size, and to explore the relations between Top Management Involvement, Competitive Intelligence and Performance at this organizations. Thus, a descriptive and quantitative research was carried out, based on a survey sample of 160 organizations, measured by scales proposed by another international studies and based on the theoretical model of context and process of IC. Results indicated that there is positive relationship between Top Management Involvement and the IC Development Level at the medium and large companies at Serra Gaúcha, and three out of four scenarios proposed can be perceived. Also there is a positive association between IC, Organizational Performance, Top Management Involvement and IC integration with the decision making process of these organizations. In general, it was observed that most of these companies developed some kind of monitoring (information collecting), even though they do not nominate this activity as "Intelligence". The main focus of monitoring are Sales, Competitors and Innovation in Products, which indicates a beginning of this field development in the companies of this region.d
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Horváthová, Vladimíra. "Metodika implementace systému pro finanční plánování." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-10460.
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Connections of the World of Information Technologies and its surroundings are increasingly growing and nobody can be surprised that the key success business factors are, for instance, correct and consistent processes supported by informational system. To implement this kind of back-office system doesn't already mean to get a competitive advantage, so therefore systems which support a decision making (also noticed as MIS, management information system) are becoming a standard. Implementation of any information system in a specific environment is a complex process which contains a lot of methods, procedures and tools which are called together as a methodology. The main aim of this work is the concept of the implementation methodology for financial planning and controlling software. This concept is based on the exact software which is already implemented and used in practice all over the world, but its implementation is always a matter of the particular provider. However, the output of this work is the methodology which is used as an internal material in a company I work nowadays for, it can be also an inspiration or a formal order of the implementation of similar system. Whole work could be divided into three components which are leading to reach the main aim. First two fragments are introducing systems which support decision making, and they are also informing about current market situation and requirements of planning and controlling upheld by these tools. The third part is concerned with the implementation of information systems and it is introducing existing methodologies which are used within MIS implementations. The last part is fundamental and practical, it contains actual concept of the implementation methodology with its practical example.
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Tříska, Aleš. "Principy a možnosti fungování BI v malých a středních podnicích." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-85255.
Full textAbstract:
Business intelligence is an effort to better understanding of company processes and business consequences in which company occur. The main goal of this thesis is to characterize the principles and possibilities of implementation and application Business intelligence in small or medium enterprise. This goal should be achieved by description of general needs which small or medium enterprise, looking forward to use business intelligence, has. This includes evaluation and universal description of information technologies in small and medium enterprises, as well as what data are used for managerial decisions and how are they made. In order to implement BI into the small or medium enterprise, it is necessary to imply how the Business intelligence work and on what principles. The application part of this thesis describes real procedures in preparation of BI implementation, impact on company and evaluation of the meaningfulness of this solution.
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Moualek, Idir. "Intelligent decision support systems for interative decision making in complex environments applied to regional planning." Thesis, University of Nottingham, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.243349.
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Šimonová, Michala. "Řízení nákladů a kalkulace v podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222240.
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This diploma thesis proposes the use of business intelligence working above complex economic system in a real joint-stock company for planning, cost management of cost centers and job orders and for control of managerial accounting in relation between cost centers and job orders. Furthermore thesis resolves the problems of data transition to the new information system to ensure the complexity of data entry to business intelligence.
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El, Boustany Alaa, and Knut Lövstaf. "Tjeders 2020 : En scenarioplanering hos ett medelstort företag." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-11813.
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Sammanfattning Bakgrund: Tjeders är ett anrikt företag i Malmköping som tillverkar larm och signalutrustning. I dagsläge känner Tjeders att deras varor och tjänster befinner sig i en slutfas i produktionscykeln, där vinsterna tas hem. Detta leder till att nya produkter och tjänster bör utvecklas. Metoden: Examensarbete har präglats av ett hermeneutiskt synsätt och en kvalitativ metodik. Teorin grundar sig i litteraturstudier och empirin på öppenriktade intervjuer samt omvärldsanalys i form av mediascanning. Den praktiska metoden har följt TAIDA, vilket är en övergripande modell för hur scenarioplanering sker. Diskussionen: I diskussionen sammanställs teorin med empirin där behandlas resonemangen om hur Tjeders ska gå vidare med de framkomna scenariona samt förslag kring handlade utifrån dessa. Resultatet: Examensarbete har resulterat i två scenariokors som behandlar teknik och marknad, scenariokorsen konstruerades genom en kreativ process där det insamlade materialet bearbetades. Detta är också detta examensarbetes innovationsbidrag. Empirin: Empiridata är grundad på personliga intervjuer och mediascanning. Under denna del tas också upp hantering av LOU och en kortare redogörelse för denna. Syftet: Syftet med examensarbete är att skapa några olika framtidsbeskrivningar kring teknik och marknad med relevans för Tjeders AB. Examensarbetet ska utmynna i två olika scenariokors som kan fungera som redskap i Tjeders strategiska arbete.
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Modimogale, Lloyd. "ICT and SMEs’ competitiveness in South Africa : how SMEs could use ICT to become competitive in South Africa." Diss., University of Pretoria, 2008. http://hdl.handle.net/2263/27585.
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This mini-dissertation reviews present literature to define ICT and SMEs and determine the current situation in South Africa with regard to the use of ICT by SMEs, including possible benefits to SMEs as well as stumbling blocks to adopting ICT. The research consists of collecting data from ten SMEs in Gauteng in South Africa using questionnaires and interviews, to determine how SMEs can use ICT to become more competitive. The mini-dissertation will have a number of chapters: the first chapter will give an overview of the subject. The second chapter will explain the research motivation and methodology while the third chapter will be the literature review, which will explore the topic of ICT and SMEs in depth, with a focus on South Africa. Chapter four will deal with data collection and analysis; the main source of data will be interviews based on structured questions. The fifth chapter will be the discussion and recommendations based on the results of the analysis and the literature review. Chapter Six will be the conclusion.Dissertation (MIT)--University of Pretoria, 2008.
Informatics
unrestricted
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Pinto, Daniel Mendes. "INTELLIGENCE BUSINESS CENTER." Master's thesis, 2021. http://hdl.handle.net/10400.8/5574.
Full textAbstract:
Pretende-se, com este estágio, implementar uma framework modular, com o objetivo
de analisar, de uma forma geral e específica, a informação que circula dentro e fora
de uma empresa, com o fim de compreender se a informação relativa à empresa está
segura ou comprometida. Procura-se atingir este objetivo através do conhecimento
de entidades e contactos, pela análise de dados de ficheiros e metadados, de e-mails,
domínios, redes sociais, fugas de informação, tráfego de rede e registo de eventos
internos e externos sobre a empresa. Tenciona-se também analisar as relações
existentes entre a informação obtida, isto é, de que forma a informação se cruza
e até que ponto se compromete ou cria possíveis pontos fracos de cibersegurança,
afetando o grau de segurança da empresa.
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Cabaço, Nuno Miguel Machado. "Integração de business intelligence com enterprise resource planning numa PME." Master's thesis, 2021. http://hdl.handle.net/10400.26/38858.
Full textAbstract:
Um vasto número de PMEs não utiliza ainda ferramentas de análise e visualização de
dados para a tomada de decisão, baseando-se apenas no uso de folhas de cálculo, sem
uma abordagem holística orientada aos dados produzidos e próxima de uma análise em
tempo real. A existência de maiores volumes de dados permite, se devidamente tratados,
contribuir para a melhoria da competitividade.
Os ERP são hoje uma importante ferramenta que ajuda as PME a gerirem um grande
conjunto de dados. Apesar da sua integração com os sistemas de Business Intelligence
(BI) não ser ainda uma realidade comum à maioria, revelam-se de extrema utilidade no
suporte à decisão para aquelas que já implementaram este tipo de projetos.
Este projeto pretendeu dotar a organização de uma ferramenta ágil, capaz de medir de
forma clara e concisa o desempenho da função de venda. Na solução proposta,
equacionaram-se variadas propostas de KPI para monitorização dessa função.
Harmonizaram-se estas propostas com as expetativas da organização, com a sua forma de
trabalho, por forma a manter o foco no essencial – aumentar o desempenho da equipa.
A escolha da ferramenta de BI recaiu sobre o Microsoft Power BI, tendo sido
desenvolvidos dashboards orientados aos vários perfis de utilizador, consoante a
hierarquia do departamento. Os dashboards implementados incluíram doze indicadores
destinados a três áreas (Administração, direção comercial, e desenvolvimento de
produto), de um conjunto de dezasseis indicadores inicialmente propostos. Os
dashboards, foram ainda sujeitos a testes e avaliação da sua usabilidade por uma amostra
de utilizadores representativos dos perfis definidos, apresentando uma avaliação média
de 4,5 num intervalo de 1 a 5.
Este projeto de BI com ERP no contexto de uma PME captou o interesse dos utilizadores,
em especial no que respeita aos dashboards “Vendas mensais” e “Area manager” (os
quais obtiveram a avaliação máxima), demonstrando a sua utilidade como ferramenta de
suporte à gestão e tomada de decisão, podendo vir a ser um importante contributo para o
aumento da competitividade da empresa.
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Monteiro, Salomé Pinto de Meneses. "Using Business Intelligence to leverage field workforce capacity planning in Telco." Master's thesis, 2021. https://hdl.handle.net/10216/134965.
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Monteiro, Salomé Pinto de Meneses. "Using Business Intelligence to leverage field workforce capacity planning in Telco." Dissertação, 2021. https://hdl.handle.net/10216/134965.
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Strauss, Alida Cornelia. "Competitive intelligence skills needed in South Africa." Thesis, 2010. http://hdl.handle.net/10210/3469.
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M.Comm.South Africa as a country continues to rank low in the world of competitiveness. The research done for this dissertation focused on the need for South African organisations to perceive Competitive Intelligence (CI) as one of the most important tools to improve their competitiveness through a systematic, practical approach to make the CI cycle worth while, especially through skills development. This study intends to identify the skills CI professionals in South Africa need in order to conduct the CI process in organisations effectively, thereby improving the country’s competitive position. However, the difficulty of this task lies with organisations in general not acknowledging the necessity of CI in the workplace. Only a limited number of organisations recognise the importance of such a unit. A survey was therefore conducted, by questionnaire, among organisations with existing CI units in which the respondents had to identify the skills they deemed necessary for the CI professional to run the CI process effectively. Findings suggested that the majority of respondents were 40 years and older, in the top structure of larger organisations and had been using CI for longer than five years. The overwhelming result is thus that there are skills inequalities between what skills respondents view as crucial and those that rated highest in their self-evaluation. Skills identified as most important include, among others, networking and research skills analytical abilities. The research also indicated that where CI had been established in certain organisations for at least five years, it did not reflect positively overall on South Africa’s current competitive situation. However, where there is a systematic CI approach, problem-solving is easier to address and negatives could be turned around. With this in mind and a proper “buy-in” into skills development, it will have a very positive outcome for all the organisations that wish to improve their competitiveness.
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Hawking, Paul. "Factors critical to the success of business intelligence systems." Thesis, 2013. https://vuir.vu.edu.au/24381/.
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The thesis reports on research that investigated the critical success factors associated with the use of Business Intelligence as an extension of Enterprise Resource Planning (ERP) systems. Many companies have implemented ERP systems to enable them to better manage their core business processes and the associated transactions. To achieve a better understanding of these business processes companies are utilising Business Intelligence to analyse transactional data from their ERP system. The effective implementation and use of Business Intelligence can impact on a company’s performance. Accordingly, the factors that contribute to the successful implementation and use of Business Intelligence are critical to its impact on a company. The research investigates important questions that relate to the critical success factors associated with the implementation of Business Intelligence as an extension of an ERP system, the relevance of such factors as an extension of ERP system and whether some factors are critical than others.
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Yang, Yi Shu, and 楊宜書. "The Association between Business Intelligence Implementation and Operating Performance with Enterprise Resource Planning System." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/ffey69.
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碩士國立中正大學
會計與資訊科技研究所
102
Development of Business Intelligence System(BIS) reflects the enterprise in a competitive market environment, Using BIS helps managers to get useful information immediately, make right decision, improve the Operating Performance, obtain maximize profits and enhance the market value. The most important enterprise operational information exist in the Enterprise Resource Planning (ERP) system. This study attempts to detect the relationship between BIS implementation and operating performance with ERP system. The samples of this study are public listed companies of Taiwan. Return on Assets (ROA) and Return on Equity (ROE) are two Performance Indicators in Multiple regression model of this study. We find that ERP system have positive effects on BIS implementation. When company implements BIS, the firm performance will improve for connecting foreign ERP system. It indicates foreign ERP system provide better information better than domestic ERP system. Foreign ERP systems are more mature, complete system function, better system architecture than domestic ERP Systems. It is also an important to evaluate the accuracy of the consultant professional evaluation about BIS implementation. The consultant's professional evaluation is not affected by personal preference or the pressure of project clearance rate. Consultant is loyalty to report the performance of BIS implementation. Therefore, the consultant evaluation becomes an important reference to judge the value of BIS.
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Subiah, Rathnamanjari. "The role of intuitive intelligence in leadership strategic decision making : a framework for intuitive intelligence : a qualitative study." Thesis, 2012. http://hdl.handle.net/10500/24408.
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The purpose of this study is to define Intuitive Intelligence and identify the role of Intuitive Intelligence in Leadership Strategic Decision Making. The study provides a framework for Intuitive Intelligence within the context of leadership strategic decision making.
Empirical study: The study used a dual phased research design, which included qualitative mixed methods; deconstruction, grounded theory, triangulation, and the use of Atlas ti.
Research Limitations / Implications: This study would be enhanced by future studies using an extended scope. Suitable testing and assessment methods would also offer a suitable quantitative perspective.
Value / Benefit: The study serves to assist executives' awareness of factors enhancing decision making skills such as the utilisation of Intuitive Intelligence; as well as to highlight those risk factors which may inhibit effective strategic decision making.
Summary: The research study is focused on the role of Intuitive Intelligence in terms of effective leadership strategic decision making. Rooted within the epistemological context of Leadership, Complexity and Chaos, Strategy as Practice, Knowledge Management, Sense making and Decision making, the focus is on the role of Intuitive Intelligence within such context. The research study contributes toward an understanding of how Intuitive Intelligence enhances the
effectiveness of leadership strategic decision making; within the context of business leadership in South Africa, and strives to serve business leaders engaged in such strategic decision making.
Findings and conclusion: The findings support the case for the development, use and role of Intuitive Intelligence in terms of effectiveness of leadership strategic decision-making.Business Management
D.B.L. (Business Leadership)
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Chan, Bo-Yu, and 陳伯羽. "A Business Intelligence Application Based on Enterprise Resource Planning System- A Case Study of C Corporation." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/525xjp.
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碩士國立虎尾科技大學
資訊管理研究所在職專班
99
With rapidly development of information techniques, most enterprise take advantage of information system to do the daily works. Transactional records are stored in database system of various enterprise software. Therefore, it is so important for us to discover the required information effenciently. It may help the enterprise to create a highly productive business model with proper decision tools. Based on the database system of the ERP system of the case company, this study adopts several techniques, like Data Warehouse (DW), Online Analytical Processing (OLAP), to develop the Business Intelligence (BI) analytical platform. In addition, we uses Microsoft development tools, like Visual Studio 2008, SQL Server 2008 R2 and Strategy Companion Analyzer, to peform the jobs of data extraction, visualization design with OLAP structure. Consequently, the employees can spend less time to manipulate this BI platform.
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Fouche, Pierre. "A competitive intelligence implementation model." Diss., 2006. http://hdl.handle.net/10500/1095.
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Today companies are competing on the basis of what they know, how fast they learn it, and how well they use what they learn. At the heart of this knowledge-based competition lie knowledge and even more important intelligence. Competitive Intelligence, as a discipline, is increasingly being viewed as a critical enabler to reach competitive advantage.
Previous research, however, suggest that South African com¬panies showed a general lack of appropriate pro¬cesses or structures for competitive intelligence compared to their international counterparts.
The research aims to demonstrate, through a case study, how the theoretical concepts associated with competitive intelligence can be translated into practice so as to ensure efficient and cost effective competitive intelligence practices and thus contribute to the future success of competitive intelligence programmes in South Africa.Information Science
M. Inf.
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Naidoo, Audrey. "The impact of competitive intelligence practices on strategic decision-making." Thesis, 2003. http://hdl.handle.net/10413/3343.
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Today, the only certainty is uncertainty. The rate of change is continuing on a steep
curve upward, information is growing in volume constantly, and the complexity of the
marketplace is increasing exponentially. In order to survive, decision-makers need to
anticipate and accommodate developments in the world outside, to sustain and exceed
their core competitive advantage. The question is how do they go about doing this?
The answer lies in competitive intelligence! Competitive Intelligence is a systematic
process involving planning, gathering, analysing and disseminating information on
external environment for opportunities or developments that have the potential to affect
a company's competitive situation. Research reveals that competitive intelligence (Cl)
has evolved from an informal into a formal discipline. While many still confuse it with
just being competitor information, it has proven to expand much further into a
meaningful and value-added input in the strategic decision-making process. Decisionmakers
need to be equipped with the proper tools before they start the strategic planning
process.
The purpose of this research study is to explore the impact of competitive intelligence
practices on strategic decision-making. It aims to identify the best way forward in
making competitive intelligence more credible within organisations.
The accelerating speed and complexity of change in the business environment places a
heightened premium on timely, rigorous understanding of developing threats and
opportunities. Consequently, the success of competitive advantage within organisations
increasingly depends on aggressive and systematic competitive intelligence efforts to
support and enable strategic decision-making.
The study presents an holistic competitive intelligence framework, taking theoretical,
best practices and a case study approach, enabling any organisation to successfully
adapt Cl processes and structures in any given situation.Thesis (MBA)-University of Natal, 2003.
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Chaveesuk, Singha. "The determinants of the adoption and application of business intelligence : an ERP perspective." Thesis, 2010. https://vuir.vu.edu.au/15983/.
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Business intelligence, as a decision support tool in many organisations, has offered the ability to gather, store, access and analyse huge amounts of data so that better decisions can be made regarding customers, suppliers, employees, logistics and infrastructure. Prior empirical studies of business intelligence and decision support applications (BIDSA) focus on technological and operational aspects and there is very little research to consider managerial and strategic factors. The factors that affect the adoption of BIDSA have, however, not yet been fully investigated. Differences in the use of information technology (IT) have been distinguished in different countries and so it is necessary to conduct a comprehensive study about the facilitating and inhibiting factors in the adoption and diffusion of BIDSA in Australia. The aim of this study was thus to fill the gap by investigating factors affecting the successful adoption of BIDSA in Australian ERP user organisations by applying Rogers’ theory of Diffusion of Innovations (DOI), and to develop a conceptual model for the successful adoption of BIDSA.
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Tsai, Ling-Fen, and 蔡玲芬. "A Study of Planning and Designing of Balanced Scorecard ased on Business Intelligence -A Case of the Soft Drink Company." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/86336302629410526213.
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碩士國立中興大學
高階經理人碩士在職專班
97
Due to the fierce competition environment in the beverage market, the case company wants to improve their operating performance and create value. They not only introduce new products and expand market distribution, but also utilize the Balanced Scorecard to link the corporate strategy and performance measurement. In this study, the Business Intelligence system is chose as the infrastructure to design and build the Balanced Scorecard system.The data warehousing and analyzing techniques of Business Intelligence were applied to the Balanced Scorecard system.In addition to demonstrate the dimensions and indicators of the Balanced Scorecard concept, the assistance in the implementation and execution of the strategic objectives are also focused on.Finally, for the purpose of management functions of Key Performance Indicators, this system can provide an interface of analysis and a progress signal indicator of implementation to facilitate users to grasp the strategy of implementation rapidly. In addition, the analysis can also be conducted to achieve the functions of online analysis and decision-making.
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Petrovski, Filip. "Development of Information Management solution for measuring people performance." Master's thesis, 2017. http://hdl.handle.net/10362/19995.
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Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe main objective of this report is share my internship experience at Closer Consulting, Portuguese Consultancy Company that specializes in Business Intelligence and Advanced Analytics and the challenges I faced during that period. The project analyses different principles of Business Intelligence and Human Resources, and proposes an Information Management add‐on for the Evalyze Suite, developed by Closer Consulting. The proposed information management solution should be used as a tool to support the decision making process of businesses and organizations that are already using or intends to use Evalyze in their Business Intelligence activities. As a result, the proposed tools should be capable of providing insights on the daily operational tasks and help produce reports for the top management. The main challenge that emerged in this project was delivering a business intelligence solution that propose new metrics in the field that no one was measuring, and to re‐inventing the how performance management is conducted in the customer care department of both individuals businesses and organizations, and call centers. In addition, the report highlights the best practices of developing a Business Intelligence solution in order to support critical decision during the development of this solution. My experience as an intern inspired me to take up the challenge and use my internship experience to complete my master’s project.
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Brännström, Gustaf. "Digital transformation of a Fashion Company - An internship and case study with focus on the implementation of enhanced Data Infrastructure & Business Intelligence based processes." Master's thesis, 2021. http://hdl.handle.net/10362/123241.
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Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceWithin the last decade organizations in most industry segments have been forced to transform from focusing on the core business to also adopt digitally advanced and data driven processes. The in-house competence to lead and execute a digital transformation are, in many organizations, a scarce commodity. Hence the transformation for companies is challenging and to decide on the pace, options and strategic focus is a complex task. The fast paced and global industry of fashion retail does not differ from the above and is will be forced to rely on new technical advancements such as Machine Learning, Advanced Analytics and Big data to increase revenue and stay competitive. The company Nudie Jeans Co. is one of the leading brands in sustainable fashion. The company is focused on denim products with the mission of providing long-lasting and eco-friendly products to the world. The company has a worldwide distribution network with presence of sales over all continents via three main channels – Retail, e-Commerce, and additional wholesale customers. With the objectives of Nudie Jeans Co., to stay competitive and gain market shares in the increasingly global and digital market, the company must adopt, evolve, and transform the digital architecture and usage of data. This internship will be focused on specific projects where Nudie Jeans Co. will transform from their former digital framework to a more up-to-date and sustainable structure. This involves three phases, migration to the cloud, implementation of new Business intelligence tools and finally development of predictive demand planning model.
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Cardoso, Isabel Esteves Pina. "Requisitos de uma ferramenta de apoio ao planeamento e controlo de gestão na indústria de telecomunicações portuguesa." Master's thesis, 2008. http://hdl.handle.net/10071/1971.
Full textAbstract:
Constitui um desafio para as empresas a melhoria da interligação entre a estratégia e a execução, bem como o ciclo de gestão (planear- dirigir-monitorar-avaliar-reportar), através do alinhamento de toda a organização com os seus objectivos e de maior transparência dos seus processos de negócio - processo de controlo interno, de gestão do desempenho e sistemas de informação para suporte à decisão. Recorrendo a sistemas de Business Performance Management (BPM) e Business Intelligence (BI), nomeadamente ao diagnóstico, análise, acessibilidade, partilha e relatórios de dados, os gestores conseguem compreender o que é essencial no seu negócio, transformando muita informação em conhecimento útil, fiável e oportuno e principalmente, transformando esse conhecimento em resultados. A presente dissertação estuda e identifica os requisitos de uma ferramenta de apoio ao planeamento e controlo de gestão na indústria de telecomunicações portuguesa (Hyperion), de modo a perceber o porquê de algumas limitações na mesma e como se poderão melhorar. Este trabalho é desenvolvido por fases, subsequentes e complementares, que visam guiar a investigação de forma mais eficiente. Recorre à realização de entrevistas a especialistas que utilizam a ferramenta escolhida, incluindo responsáveis pelo Planeamento e Controlo de Gestão da empresa escolhida, tendo em vista a recolha de informações que permitam caracterizar, criticar e propor melhorias sobre o tema do estudo e na sua implementação na empresa. Identificam-se as características do Planeamento e Controlo de Gestão, incidindo na vertente da gestão de performance. Analisam-se as necessidades de informação subjacentes, com base em entrevistas a especialistas. Reflecte-se sobre que tipo de informação é relevante, com base nos sub-capítulos anteriores. Identificam-se os requisitos técnicos que o sistema de informação deverá ter para sustentar esse tipo de informação, com base em entrevistas a especialistas. Apresenta-se a ferramenta seleccionada e a aplicação à ZON Multimédia, nomeadamente, o percurso da indústria de telecomunicações portuguesa, o Grupo Portugal Telecom, a PT Multimédia (agora ZON Multimédia), enquadra-se o caso de estudo, no que respeita à sua origem e identificam-se limitações da ferramenta em análise, com base em entrevistas feitas a especialistas e a responsáveis pelo planeamento e controlo da empresa escolhida. Finalmente apresentam-se sugestões de melhoria para essa ferramenta.Improving the interconnection between strategy and execution, as well as the management cycle (planning-driving-monitoring-evaluating-reporting), through the organization alignment with its own objectives and greater transparency of its business processes – internal control process, performance management and decision support information systems – is no doubt a challenge for today’s organizations. Through Business Performance Management (BPM) and Business Intelligence (BI) systems, namely using modules like data diagnosis, analysis, accessibility, share and reports, managers can better understand what is essential in their business, converting lots of information in helpful, reliable, and opportune knowledge, making results out of it. This dissertation studies and identifies the requirements of a management planning and control support tool in the portuguese telecommunications industry (Hyperion), to better understand some possible flaws that are generally pointed out at it, and how can it be improved. The work is structured in subsequent and complementary phases, whose goal is to guide the investigation in a more efficient way. It appeals to interviews made to specialists that use the chosen tool, including the managers of the Management Control Planning of the organization used as case study, trying to gather information that allows characterizing, criticizing and proposing improvements in the subject study, and in its implementation in the organization. The Management Control Planning main issues are pointed out, giving special attention to the performance management area. The needs of underlying information are analyzed, with the help of interviews on specialists. A discussion about what kind of information is relevant to the system is presented, mainly based on the previous chapters. The system information technical requirements required for such a system are identified, based mainly in interviews on specialists The selected tool and the context of the diligence to ZON Multimédia are presented, with focus on the evolution of the portuguese telecommunications industry, more specifically the Portugal Telecom Group, and the PT Multimédia companie (now ZON Multimédia). The reasons that boosted this case studie are presented, and the restrictions of the chosen tool are v identified, all with the help of interviews on specialists and on managers of the planning and control area of the case study organization. Finaly improvement sugestions to that tool are presented.