Dissertations / Theses on the topic 'Business intelligence Information resources'
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Elias, Marlene, and Magnus Wretlund. "Business Intelligence som del i skapandet av konkurrensfördelar." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-9830.
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Problem/frågeställningar: När företagsledare runt om i världen ska ta beslut uppgår 40% av dessa beslut till att baseras på magkänslan. Ett påstående kring konkurrensfördelar och magkänsla är att ”ett av de största hindren för konkurrensfördelar är att agera enbart på magkänsla eller intuition”. Denna uppsats tar fasta på det påståendet och granskar hur BI, ett verktyg som stödjer företagsledarna i sina beslut, spelar in. Ett synsätt för att studera konkurrensfördelar är det resursbaserade synsättet, där resurser följaktligen är grunden i det som skapar konkurrensfördelar. Kombinationen mellan hur BI stödjer med information för att underlätta beslut och faktumet att magkänsla eller intuition hindrar konkurrensfördelar gör att den här uppsatsen ställer sig frågan ”Hur och varför kan BI ur ett resursbaserat synsätt stödja skapandet av konkurrensfördelar på kort samt lång sikt inom stora företag?”
Syfte: Att beskriva samt förklara hur och varför BI ur ett resursbaserat synsätt kan stödja skapandet av konkurrensfördelar på kort samt lång sikt inom stora företag.
Teori/modell och metod: Inom den teoretiska referensramen presenteras och diskuteras först definitionen av BI och dess användning. Därefter följer en presentation av det resursbaserade synsättet utifrån en modell byggd av Hart, vilken kompletteras med annan forskning inom det resursbaserade synsättet. Det genererar sedan en egen modell, som därefter byggs på med en BI-del för att utgöra en undersökningsmodell som används vidare i uppsatsen.
Tillvägagångssätt: För den här uppsatsen har 18 st företag som har någon form av BI på företaget intervjuats. Utöver att företagen är bland Sveriges 120 största har inga vidare urval sett, vilket har resulterat i respondenter från branscher så som media, teleoperatörer och försäkring. På dessa företag har intervjuer skett med den person som ansetts vara BI-ansvarig. Vissa företag har Controllers som är de som har övergripande ansvaret för BI, medan det på andra företag är IT-chefer eller specifikt BI-ansvariga. Inom metodavsnittet förs även en genomgång kring de intervjufrågor som framtagits.
Huvudsakliga resultat/slutsatser: I slutsatserna fastslås bland annat att BI kan stödja och driva på en så kallad patchningsförmåga, vilket innebär att företag är snabba i anpassningen mot marknaden. Därutöver konstateras att en av anledningarna till att BI stöttar skapandet av konkurrensfördelar är dess förmåga att stödja effektivisering, optimering och processinnovation i olika förmågor som senare kan leda till konkurrensfördelar. Dock visar det sig också att BI är sämre på att stödja skapandet av konkurrensfördelar på lång sikt, tack vare avsaknaden av stöttandet till faktorer som gör resurser svåra att imitera.
Problem: When business leaders around the world are about to take a decision, 40% of these decisions are based on gut rather than any rational information. This, together with the claim that “one of the biggest hinders for competitive advantage is acting solely on gut or intuition” leads to the combination of the decision support tool Business Intelligence and competitive advantage. Competitive advantage can be seen from numerous perspectives; one of these is the resource-based view, where the resources are the basic pillar for competitive advantage. From this the thesis study question is formulated; “How and why can BI, seen from a resource-based perspective, support the creation of competitive advantage, on short and long term, in large companies?”
Purpose: To explain and describe how and why BI, seen from a resource-based perspective, can support the creation of competitive advantage, on short and long term, in large companies.
Theory: The theoretical foundation is based upon definitions on BI and what BI really is, together with a presentation and discussion on the resource-based view. Following the BI and resource-based view parts, the research model for this thesis is presented, where a modified resource-based view model for competitive advantage, and a definition collection for BI, is combined.
Method: For this thesis, 18 companies where they have some sort of BI solution implemented, has been interviewed. The companies have been selected based from their size, where the 120 largest companies first were contacted with an interview proposal. The companies are based in industries such as media, telephone communications and insurance. On these companies, the individual that is the “BI responsible” has been interviewed, which varies from company to company. BI responsibles could be Controllers, IT Managers or specific BI Managers.
Conclusions: In the conclusions part of this thesis the research question is divided into a how part and a why part. One conclusion from the how part, is that BI can both support and drive a so-called patching capability, which means that a company can be faster and more agile in their market adaption. One of the reasons why BI can support competitive advantages from a resource-based view is that it can help to drive efficiency, optimization and process innovation in different capabilities that can lead to competitive advantage. Another conclusion is that despite its abilities to support what drives competitive advantage through the resource-based view, the term for this is mainly short-term, due to the fact that it is not hard to imitate the information, which constitutes the basic resources that BI supports.
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Hruška, Michal. "Návrh a tvorba Business Intelligence pro řízení lidských zdrojů ve společnosti AVG Technologies." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193349.
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The aim of this thesis is -- based on the theoretical knowledge of human resource manage-ment and theoretical and practical knowledge in the field of Business Intelligence (BI) -- to design the Business Intelligence solution over the human resource management systems in the company AVG Technologies (hereinafter AVG). The thesis is divided into two parts: theoretical and practical. In the theoretical part I describe methods, principles and practices of the human resource management, especially in context of employee performance management, performance evaluation and calibration. Then I focus on employee development. The next stage of the theoretical part describes functioning of the HRM (Human Resource Management) sys-tems. The functionality is explained by description of the systems used in the AVG. At the end of the theoretical part I mention some specifics of BI solutions for HRM systems. In the practical part I describe the creation of the BI solution. This part begins with the analysis in which -- based on the theoretical knowledge and analysis of the AVG's needs and requirements -- I define the actual assignment for the BI solution implementation pro-ject. Then I describe other analysis and implementation steps leading to the creation of the complete BI solution. In the conclusion I evaluate the achievement of the objectives and also real benefits of the solution for the AVG. I also define the suggestions and recommendations for further de-velopment of this solution.
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Issa, Carla Mounir. "Data warehouse applications in modern day business." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2148.
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Data warehousing provides organizations with strategic tools to achieve the competitive advantage that organazations are constantly seeking. The use of tools such as data mining, indexing and summaries enables management to retrieve information and perform thorough analysis, planning and forcasting to meet the changes in the market environment. in addition, The data warehouse is providing security measures that, if properly implemented and planned, are helping organizations ensure that their data quality and validity remain intact.
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Gustafsson, Daniel. "Business Intelligence, Analytics and Human Capital: Current State of Workforce Analytics in Sweden." Thesis, Högskolan i Skövde, Institutionen för kommunikation och information, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-6034.
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The way organizations make decisions today is very often purely based on intuition or gut-feeling. It does not matter whether decisions are of high risk for the company’s future or not, managers golden-gut is the only thing that determines whether invest- ments should be made or not. Analytics is the opposite of this intuition-based decision making. If taken seriously, almost all decisions in organizations are made on facts that are analytically derived from massive amount of data from internal and external sources such as customer relationship systems to social networks. Business leaders are becoming more aware of analytically based decisions, and some use it more than others. Analytics is usually practiced in finance, customer relationships or marketing. There is, however, one area where analytics is practiced by a small number of companies, and that is on the organization’s workforce. The workforce is usually seen as one of the most complicated areas to practice analytics. An employee is, of course, more com- plicated than a product. Despite this fact, companies usually forget that conducting analytics on employees is very similar to conducting analytics on customers, which has been practiced for many decades. Some organizations are showing great success with applications of Workforce Analytics (WA). Most of these organizations are located in the US or outside of Sweden. This thesis has conducted research on to what extent Workforce Analytics is practiced in Sweden. Empirical findings show that some com- panies use WA in Sweden. The practice is not of highest sophistication of WA. Also, they show aspiration towards the idea of WA and some are locally conducting various of applications.
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Soukup, Tomáš. "Využití metod Competitive Intelligence pro malé a střední podniky." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-85159.
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This diploma thesis deals with integration of Competitive Intelligence and Business Intelligence into one solution, which would provide small and medium enterprises with maximum amount of information to help them make the right decision. The primary goal of the diploma thesis is to define user's requirements for such system and find for these requirements suitable information resources. Secondary goal is to analyze new Microsoft service called Windows Azure Marketplace Datamarket and its information resources, which could possibly be beneficial for this thesis. Gained information will be used to design the integrated solution. This diploma thesis could be used by companies, which are interested in solution like this, or by companies, which develop these solutions.
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Stenborg, Vera, and Louise Högren. "“People analytics kan jämföras med tonårssex: alla pratar om det, ingen har gjort det och ingen vet hur man ska göra” : En kvalitativ studie om hur svenska praktiker upplever people analytics." Thesis, Linköpings universitet, Informatik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-159325.
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Teknisk utveckling har varit en drivande kraft för effektivisering av organisationer genom historien. I takt med denna effektivisering har även arbetssätt och krav på anställda förändrats vilket har lett till ett behov av att strukturerat hantera personalrelaterade frågor. Utifrån detta har human resources (HR) som organisatorisk funktion vuxit fram. Den tekniska utvecklingen fortsätter och idag används tekniska lösningar som verktyg för många av organisationens funktioner. Dock menar tidigare forskning att HR inte hänger med i denna utveckling vilket påverkar HR-funktionens roll i organisationen och är en utmaning idag och framöver. En uppmärksammad teknisk lösning idag, i form av en uppsättning teknikbaserade vertyg, aktiviteter och arbetssätt, som anses kunna hjälpa HR som funktion att ta nästa steg i utvecklingen är people analytics. Syftet med denna studie är att öka förståelsen för people analytics i Sverige, vilka effekter som eftersträvas samt vilka möjligheter och utmaningar som finns för att uppnå dessa effekter. Detta grundar sig i att det finns ett behov av empiriskt grundad forskning i en svensk kontext eftersom det finns en avsaknad av detta idag. Genom tillämpning av en kvalitativ surveyundersökning av tolkande karaktär med semistrukturerade intervjuer framkommer ett empiriskt material som analyseras med hjälp av tidigare forskning och socioteknisk teori. Studien visar att people analytics är en uppsättning aktiviteter som är värdefulla för såväl organisationer som HR-funktioner eftersom det möjliggör evidensbaserat strategiskt arbete, med data och statistik som grund, i personalrelaterade frågor. Genom att använda people analytics kan organisationer följa upp sitt personalrelaterade arbete på ett mer strukturerat sätt och HR som funktion har även fått ökad legitimitet i organisationen på grund av detta. Däremot finns det ett antal komplext sammanflätade faktorer som idag agerar hindrande för att people analytics ska nå sin fulla potential i svenska organisationer, dessa faktorer återfinns både i sociala och tekniska aspekter av arbetet med people analytics. Genom att skapa förståelse för varför dessa faktorer påverkar användandet och effekterna av people analytics bidrar denna studie med värdefulla insikter för både praktiker och akademiker. Dessa insikter handlar om hur arbetet med people analytics kan uppnå de långsiktiga mål och syften som finns både inom forskning och hos svenska organisationer.
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Sewdass, Nisha. "The implementation of Competitive Intelligence tools and techniques in Public Service departments in South Africa to improve service delivery a case study of the Department of Home Affairs /." Thesis, Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-09272009-154654/.
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Bergdahl, Jacob. "The AI Revolution : A study on the present and future application and value of AI in the context of ERP systems." Thesis, Uppsala universitet, Informationssystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354043.
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Business leaders around the world are expressing equal amounts of excitement and urgency for implementing artificial intelligence (AI) technologies. Yet the upcoming AI revolution is clouded with uncertainties and misconceptions. In this thesis, the business value and application potential of AI were studied in a context of enterprise resource planning (ERP) systems through a case study at a consultancy firm with small- to midsize clients. Three research questions were posed and answered: how can, or do, organizational processes covered by ERP systems benefit from AI, what AI features do customers typically request when ordering ERP systems, and is AI adopted with the purpose of reducing costs or increasing revenue? Using a framework for data analysis, multiple organizational processes covered by ERP systems were explored through interviews with ERP experts. The results indicated that small- and midsize companies were still primarily requesting and working to implement basic, incremental AI with the purpose of reducing costs through automations. Future leaders may instead need to implement AI that fundamentally reinvents their business processes, with the purpose of increasing revenue through augmentations. Overall, while some organizational processes have already been improved with AI solutions, many processes have yet to be AI-powered in the ERP solutions sold by the consultancy firm examined in this study. However, the consultants of the firm express great positivity for the untapped potential of AI, and many further AI solutions are being developed.Affärsledare världen runt upplever såväl entusiasm som brådska för att implementera artificiell intelligens (AI). Men den kommande AI-revolutionen är fylld av osäkerheter och miss-uppfattningar. I denna uppsats undersöktes det affärsvärde och den användningspotential som AI har i en kontext av affärssystem (enterprise resource planning system, ERP) genom en fallstudie på en konsultfirma med små- och mellanstora kunder. Tre forskningsfrågor ställdes och besvarades: hur kan organisatoriska processer som täcks av affärssystem komma att gynnas av AI, eller hur gynnas de redan, vilken typ av AI efterfrågar kunder när de beställer affärssystem, och införskaffas AI i syftet att minska kostnader eller öka intäkter? Med hjälp av ett ramverk för dataanalys utforskandes ett flertal organisatoriska processer som täcks av affärssystem genom intervjuer med affärssystemsexperter. Resultatet tyder på att små- och mellanstora företag fortfarande primärt efterfrågar och jobbar med enkla, inkrementella AI-utvecklingar, med syftet att minska kostnader genom automatiseringar. Framtida ledare kan istället komma att vilja implementera AI som fundamentalt återuppfinner organisationens affärsprocesser, med syftet att öka inkomsterna genom att göra personalen kraftfullare. På det stora hela har enbart än så länge endast ett mindre antal organisatoriska processer blivit förbättrade med AI-lösningar i de affärssystem som säljs av konsultfirman som undersöktes i denna studie. Företagets konsulter uttrycker dock starkt positivitet för den outnyttjade potentialen som kan hittas i AI, och fler AI-lösningar för affärssystemen håller på att utvecklas.
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Hedenstrand, Alex. "The Intelligent Enterprise Resource Planning System from a Business Perspective." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78993.
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Businesses are faced with an ever-changing environment of technology, one of these recurring changes is in the field of Enterprise resource planning (ERP) systems. Technologies such as business intelligence (BI), machine learning (ML) and internet of things (IoT), which are driving forces in shaping the next generation of ERP systems. These improved ERP systems can better support a company compared to a traditional ERP system. This thesis has examined what constitutes an intelligent-ERP and what possibilities it presents from a business perspective. To answer this question, a qualitative study approach was chosen by conducting interviews with professionals within the BI and ERP systems field. The interviews were structured in a loose fashioned way, aiming for a holistic perspective of the I-ERP systems phenomenon. This bachelor thesis transpired to show that I-ERP systems do improve business performance for companies that exhibit the needs. However, there occurred differences in the perception of the definition of how I-ERP systems should be defined between the participants and the literature.
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David, Petr. "Podnikový informační systém v éře cloud computingu." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-82020.
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The thesis deals with the latest trend in providing ICT service -- Cloud Computing -- and its possible application in enterprise information systems generally. The aim of the thesis is to evaluate market readiness for Cloud Computing services in order to find out to which extent it is possible to cover enterprise information system, or rather its software applications, on strategic and tactical management levels using the above-mentioned services. To achieve the aim, it is necessary to determine both the Cloud Computing services market and the enterprise information system sphere and then to decide whether Cloud Computing services are able to cover the basic needs of enterprise information systems. The evaluation of the market readiness will be executed in accordance with both the specially created methodology and the defined requirements. Thus the present market readiness rating will be possible to determine. The thesis should show to which extent it is possible to apply Cloud Computing model to the enterprise information systems issue. It will also be possible to find out the factors which support this application the most and, on the other hand, which factors limit this application the most. The thesis will also show which fields are advanced enough, which services we can consider and what we can expect of these services.
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Crossland, Maria. "How business intelligence is adding business value." Master's thesis, University of Cape Town, 2010. http://hdl.handle.net/11427/10287.
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Includes bibliographical references (leaves 67-72).Business Intelligence (BI) continues to top the list of CIO priorities, investment in BI technologies continues to grow and organizations are becoming increasingly reliant on BI to help reduce costs and grow revenues. However, structured measurement and monitoring of the business value that can be attributed to BI investment remain elusive. This study used a multiple case study approach to examine how BI is adding value to organizations, what processes and methods are being followed for the evaluation of the business value that BI delivers as well as what approaches are being used to maximize the potential value that the organization's investment on BI could deliver.
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Kashora, Kudzai. "Leveraging mobile business intelligence to create strategic business value." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/13218.
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Includes bibliographical references.Currently, there is a growing need for mobile Business Intelligence (BI) in the business world as the nature of work is changing and employees are more mobile than ever before. Mobile BI promises portability and pervasive access to BI, making it a topic high on many directors’ agendas; however the tangible and intangible benefits of mobile BI are still not well understood. Coupled with this, BI practitioners’ are sceptical about the real business value of delivering BI reports to mobile devices and how this undertaking can bring about organizational changes in the long run. As the field of mobile BI is still in its infancy, there is a lack of research which addresses the business value of mobile BI. The existing studies in this research area have been focused on adoption and implementation strategies. This study therefore attempts to address the gap by investigating how mobile BI can be utilised to enhance organizational performance and also contribute towards strategic business value. In light of this, an extensive literature review was conducted which revealed that mobile BI usage can result in benefits, such as improved employee performance management, organizational agility and customer satisfaction. A conceptual model was developed based on the literature and this model acted as the framework for investigating the research problem.
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Saedi, Dimen, and Per Danielsson. "Business Intelligence: Understanding disparity in information interpretation." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-66468.
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The purpose of this study is to understand how business intelligence and the information it provides is interpreted by two different groups of people - the business users and the technical team in a BI system. To fulfill the purpose of the research an analytical process with an interpretive approach has been used. Through the Gioia methodology the study was conducted as a single case study at a staffing agency located in Sweden with approximately 800 employees. Eight interviews were conducted at the company with four members from the technical team and four members from the business users. The findings of this study shows that two aggregated dimensions have emerged - Use of BI and Nature of BI. The empirical investigation show a clear difference between the technical team and the business users perception of BI, which is highlighted by the emerged aggregated dimensions and the coherent second order themes. To conclude, this demonstrates that there are not only technical challenges with BI, but also intangible challenges. This means that there are disparities in understanding BI, as well as there are disparities in interpreting the information it provides.Syftet med denna studie är att förstå hur Business Intelligence och den tillhörande informationen tolkas av två olika grupper av människor - the business users och the technical team i ett BI system. För att uppfylla syftet med forskningen har en analysprocess med en tolkningsmetod utförts. Genom Gioia-metoden har studien genomförts som en enskild fallstudie hos en bemanningsbyrå i Sverige med cirka 800 anställda. Åtta intervjuer genomfördes på företaget med fyra medlemmar från the technical team och fyra medlemmar från the business users. Resultatet av denna studie visar att två aggregerade dimensioner har uppstått - Use of BI och Nature of BI. Den empiriska undersökningen visar en tydlig skillnad mellan the technical team och the business users uppfattning om BI, vilket framhävs av de uppkomna aggregerade dimensionerna och de sammanhängande andra ordningens teman. Avslutningsvis visar detta att det inte bara finns tekniska utmaningar med BI utan även immateriella utmaningar. Det betyder att det finns skillnader i att förstå BI, och att det finns skillnader i tolkningen av den information som BI tillhandahåller.
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Chamoun, Christoffer. "Self-Service Business Intelligence : Kritiska framgångsfaktorer för att tillämpa Self-Service Business Intelligence." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15645.
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Self-service Business Intelligence är idag ett relativt nytt koncept och det blir vanligare idag att verksamheter börjar röra sig mot denna nya trend inom Business Intelligence för att att göra sina användare mer flexibla i sitt beslutsfattande. Anpassningen idag till Self- service BI är idag är låg och har sjunkit de senare trots stora investeringar. Konceptet med Self-service BI är kan vara svårt för användarna att förstå och det finns ett antal faktorer som kan bidra till att öka anpassningen och uppnå framgångar med att tillämpa SSBI. Denna studien syftar till att ta reda på: ”Vad finns det för kritiska framgångsfaktorer för att tillämpa Self-Service BI? ”. För att besvara frågan användes en kvalitativ metod och insamlingen för data utfördes med hjälp av semistrukturerade intervjuer. Intervjuerna utfördes på 6 företag med 6 olika respondenter som har erfarenhet inom SSBI och BI. Respondenterna bidrog med empirisk underlag för att kunna besvara studiens frågeställning, men även till litteraturen med information som litteraturen tidigare inte nämner. Resultaten har visat att svaren från respondenterna och litteraturen går i linje med varandra när det gäller kritiska framgångsfaktorer. Framgångsfaktorerna som diskuteras och tas upp av respondenterna och litteraturen var: Rätt verktyg för rätt användare & anpassningsbara användargränssnitt, utbildning, data governance & data management, kartlägga användare och tillgänglighet av data för att framgångsrikt tillämpa SSBI. Nya faktorer som framkom under de semistrukturerade intervjuerna med respondenterna var: Change management, kommunikation och experimentering & testning.
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Bailey, Charles W. "Intelligent Multimedia Computer Systems: Emerging Information Resources in the Network Environment." Pierian Press, 1990. http://hdl.handle.net/10150/105658.
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A multimedia computer system is one that can create, import, integrate, store, retrieve, edit, and delete two or more types of media materials in digital form, such as audio, image, full-motion video, and text information. This paper surveys four possible types of multimedia computer systems: hypermedia, multimedia database, multimedia message, and virtual reality systems. The primary focus is on advanced multimedia systems development projects and theoretical efforts that suggest long-term trends in this increasingly important area.
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Jämsén, J. (Jarmo). "Kypsyysmalli asiakkaiden valmiudesta käyttää business intelligence -järjestelmää." Master's thesis, University of Oulu, 2014. http://urn.fi/URN:NBN:fi:oulu-201402081074.
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Tässä tutkimuksessa toteutettiin kypsyysmalli, jonka avulla kohdeorganisaation oli mahdollista mitata asiakkaittensa valmiutta Business Intelligence -järjestelmän käyttöön. Valmiudella tässä tutkimuksessa tarkoitettiin BI-järjestelmän eri osien kypsyyden mittaamista. Kypsyysmalli toteutettiin konstruktiivista tutkimusstrategiaa käyttäen. Kypsyysmallin tuli täyttää kohdeorganisaation mallille asettamat vaatimukset.
Tutkimuksen aineisto koostui BI-teknologioista sekä BI-kypsyysmalleista. Tutkimuksen viitekehys kuvaa BI-teknologioiden osalta ne alueet, joihin tässä tutkimuksessa kehitettyä kypsyysmallia tultiin soveltamaan. Tässä tutkimuksessa esitellyt kypsyysmallit kuvaavat tutkimuksen tekohetkellä käytössä olleita BI-kypsyysmalleja järjestelmien kypsyyden mittaamiseen. Tämän tutkimuksen keskeisin osa oli kypsyysmallin muodostaminen konstruktion avulla kohdeorganisaation vaatimuksiin, sekä BI-tietämykseen perustuen. Lisäksi olennaisena osana tukimusta oli kehitetyn kypsyysmallin arviointi. Tämä toteutettiin arvioimalla miten kypsyysmalli täyttää kohdeorganisaation sille asettamat vaatimukset. Tämän lisäksi malli arvioitiin tapaukseen perustuen, jossa mallin avulla arvioitiin erään BI-järjestelmän eri osa-alueiden kypsyyttä.
Tutkimustuloksista voitiin päätellä, että BI-järjestelmien kypsyyden mittaamiseen kannattaa panostaa. Tässä tutkimuksessa toteutettu kypsyysmalli pyrki konkreettisten tulosten saamiseen BI-järjestelmien kypsyyden mittaamisesta. Tässä tutkimuksessa kehitetyn kypsyysmallin erona muihin tässä tutkimuksessa esitettyihin malleihin oli sen kysymyksiin perustuva kypsyystasojen mittaaminen. Tutkimustuloksista voitiin päätellä, että kysymyksiin perustuva kypsyyden mittaaminen antaa konkreettisia tuloksia, mutta samalla asettaa korkeat vaatimukset mallin sisällölle: kuinka hyvin kysymysten muodostamisessa kypsyystason mittaamiseen on onnistuttu.
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Wall, Nicklas. "The business intelligence mediator." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-15093.
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The purpose of this study is to provide a positioning of business intelligence in a changing environment and proving its affected aspects. Put within company’s ongoing change process. The study wishes to harmonize the acceptance of a technological change. This is pursued by highlighting (selected) factors that generate an effect on the uncertainty of an adjustment. The study is conducted as to create a low cost as possible to enable businesses to achieve goals and visions straightforward. This study provides guidelines in how a business intelligence system acts upon ongoing change in an organization. The phenomenon of change will be covered through an in-depth investigation of a company that is in the initiation and implementation phase of a BI system. By understanding the current thoughts and discussions of the personnel - and following how these requests are answered by the investment, a further discussion will be found within organizational change theory. This research gets support from an emergent, inductive and qualitative approach when discovering concepts and key variables that exist at the analyzed company. In this study I will identify factors associated with requests. Conclusively, variables of proactivity, duality, risk management and accesibility were found to be inharmonious factors for change. This realization was made possible through inductive research as well as through prior theory. The business intelligence brings a shared knowledge pool, acting as a great mediator for a firms change process. Most business’ have an ocean of information. Virtually every organization keeps records of their transactions, customers and products (among many). Nursing all this information and becoming conscious of the data makes the user transmorph and/or advance to a position of command. The user and/or organization with the power is the one succeeding. If a company is able to exactly understand it’s customers, they have the ability to churn the profits better. Creating an ever better change process.Syftet med denna studie är att skapa en positionering av business intelligence i en föränderlig miljö för att påvisa dess påverkade aspekter. Studien är placerad i ett företags pågående förändringsprocess. Undersökningen syftar att harmonisera acceptansen av en teknologisk förändring. Detta genomförs genom att belysa (utvalda) faktorer som genererar en yttring kring osäkerheten av en förändring. Studien utförs för att skapa en så låg kostnad som möjligt, så att verksamheter ska kunna nå sina mål och visioner mer klanderfritt. Denna studie ger riktlinjer för hur ett företagsintelligenssystem (BI system) agerar inom pågående förändringar i en organisation. Förändringsfenomenet kommer att undersökas genom en fördjupad analys av ett företag som befinner sig i initierings- och implementeringsfasen för ett BI-system. Genom att förstå personalens nuvarande tankar och resonemang – och att sedan följa hur dessa indikationer för utveckling besvaras av investeringen. Därav har studien möjlighet att bli placerad inom organisationsförändringsteori. Denna forskning får stöd via ett framväxande, induktivt och kvalitativt tillvägagångssätt, genom att upptäcka begrepp och nyckelfaktorer som finns i det analyserade företaget. I denna studie kommer jag att identifiera faktorer som hör samman med behov. Konklusivt visade sig variabler av proaktivitet, dualitet, riskhantering och tillgänglighet vara inharmoniska faktorer för förändring. Denna insikt blev möjlig via induktiv forskning samt genom tidigare teori. Affärsintelligensen ger en gemensam kunskapspool och utfaller vara en stor medlare för ett företags förändringsprocess. De flesta företag har mängder av information. Praktiskt taget alla organisationer förrättar register över sina transaktioner, kunder och produkter (bland många). Skötsel av all denna information och att bli medveten om datans potential medför att användaren övergår och / eller avancerar till en position av ledning. Användaren och / eller organisationen med makten är den som lyckas. Detta i sin tur kan medföra en starkare förändringsprocess.
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Lindahl, Alexander, and Joel Gustafsson. "Business Intelligence för små företag." Thesis, Uppsala universitet, Institutionen för informatik och media, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-386497.
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Globaliseringen av ekonomin har genererat globaliseringen av information som varje chef har att hantera snabbt och effektivt i beslutsprocessen. Små företag är mer sårbara för att ändra affärsvillkor än större konkurrenter. För att överleva i den instabila ekonomiska miljön där de är verksamma måste småföretag kunna monitorera sina affärer och använda alla sina resurser effektivt, särskilt informationsresurser. Under det senaste decenniet har användningen av business intelligence vuxit fram som ett måste för att inte tappa marknadsfördelar. Huvudsyftet med denna uppsats är att utvärdera hur business intelligence kan tas fram och implementeras i små företag. För att göra detta genomfördes ett design science research projekt där en IT- artefakt utvecklades med CRISP-DM som metod. Både IT-artefakten och metoden CRISP-DM utvärderas i uppsatsens analys. Arbetat mynnar ut i slutsatsen att CRISP-DM inte är lämpad som metod för denna typ av projekt. Slutligen kommer vi fram till de faktorer som härstammar från ett företags storlek som påverkar framtagningen av BI-system.
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Khalaf, Patrik. "Mobile business intelligence : För en lyckad mobile business intelligence lösning." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15752.
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Allt fler organisationer börjar se nyttan med Business Intelligence och varför det bör implementeras i sin verksamhet. Genom att använda sig av beslutsstödsystem kan organisationer samla ihop och bearbeta affärs-data och på så sätt få ut mer av sin verksamhet. Idag räcker det inte längre att ha tillgång till endast företagsinformationen inom verksamheten utan det behövs också kunna utnyttja realtids datan genom de mobila enheterna, detta genom Mobile Business Intelligence. Det handlar om en mobil variant av den traditionella business Intelligence (BI). Med tanke på den mobila användningen ökade tillgängligheten samt prestandan i mobila enheter, så finns det stora möjligheter för Mobile BI ute i verksamheterna. Mobile BI som vilket nytt system som helst kommer även en viss problematik, kritiska framgångsfaktorer har analyserats och utvärderats. Inom dimensionen organisationsstöd identifierades två framgångsfaktorer som kunde styrkas vid namn managementsupport och skickligheter & kunskaper. Utöver dessa kunde även ytterligare två framgångsfaktorer styrkas som kritiska, nämligen datasäkerhet och användbarheten genom den begränsade skärm-ytan. Med denna studie ska det underlätta och göra det enklare för verksamheter att implementera Mobile BI i sin verksamhet. Studien tar upp viktiga framgångsfaktorer vid en implementation av Mobile BI och vad organisationer bör ha i åtanke.More and more organizations are beginning to see the benefits of Business Intelligence and why it should be implemented into their business. By using decision support systems, organizations can merge and process business data and thus get more out of their business. Today, access to business information within the business is no longer sufficient, but it also needs to be able to use real-time data through the mobile devices. This through Mobile Business Intelligence, which is about a mobile variant of the traditional business intelligence (BI). Given the current mobile usage and how it has increased accessibility and mobile device performance, there are great opportunities for Mobile BI in the business. Mobile BI as any new system will also come with a certain problematic and critical success factors have been analyzed and evaluated. Within the organizational support dimension, two success factors were identified that was confirmed critical by name management support and knowledge and skills. In addition to these, another two success factors could be proved critical, named data security and usability through the limited screen area. With this study, it will facilitate and make it easier for businesses to implement Mobile BI in their operations. The study addresses key success factors in implementing Mobile BI and what organizations should keep in mind.
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Bobeva, Milena. "A framework for information architecture for business networks." Thesis, Bournemouth University, 2005. http://eprints.bournemouth.ac.uk/348/.
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The concept of Information Architecture (IA) has been independently explored by researchers and practitioners in Information Engineering, Information Systems (ISmanagement, information visualisation and Web site design. However, little has been achieved towards its standardisation within and across these subject domains. To bridge the existing subject divide this study conducts a systematic analysis of publications on frameworks for Information Architecture developed in the field of IS planning and Information Engineering and elicits both common and desirable IA dimensions. It concludes that regardless of their originating subject field, existing IA frameworks are internally focused and have limited effectiveness for dynamic e-business alliances. To address this deficiency, related subject domains such as Systems Theory and Systems Modelling, Web design and virtual team working are explored and ideas are generated for further architectural components such as events, standards, aggregation level and trust that are not supported by existing IAs, but are of high importance for e-business. These are synthesized with the most prevalent IA dimensions identified earlier into a conceptual framework for IA for electronically mediated business networks, called FEBus ffra. network for Information Architecture for Electronically mediated Business networks. The structural viability and usability of the proposed analytical vehicle are evaluated over the period 2001-2003 using a triangulation of a Delphi study, an electronic survey, and evaluation interviews. The participants, representing three self-selecting samples of experienced UK academics and practitioners interested in IA, confirmed the need for an IA framework for e-business alliances and proposed and proved the scope, merits and limitations of the tool. Their views formed the basis for some amendments to the framework and for recommendations for future research. This thesis presents an original contribution to IA knowledge through the comprehensive critical analysis of frameworks on IA and the development of a set of fundamental requirements for IA for e-business environments. Its importance is also seen in the synthesis of the research on 1A conducted in different subject areas. The architectural tool built as an extension of the reviewed IA works constitutes another original aspect of this research. Finally, the novel multi-method evaluation approach employed in the study and the critical examination of its operability, present an advancement of existing knowledge on methodological diversity in IS research.
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El, Harbiti Deeb. "Web-based spreadsheets and Business Intelligence : Combining a web-based spreadsheet with Pentahos Business Intelligence." Thesis, Uppsala universitet, Avdelningen för beräkningsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324998.
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Business Intelligence is becoming more and more an essential element for a company’s planning, development and consistency. A company usually aims to predict and optimize the outcome of different decisions. In order to do that, it requires a tool that can perform scenario analysis or “what if” – analysis. These analyses can be performed with spreadsheets and today with the tools within business analysis being web-based, the purpose of the project is to combine a web-based spreadsheet with an analysis from a BI server. The BI server provides sample data. Should a combination be possible then a continuing goal would be to connect the BI server with a database and in that way provide the spreadsheet with data to perform “what if” – analysis. The results indicated that a combination between the web-based spreadsheet and the BI server was possible. However, a few alterations of the spreadsheet are still necessary in order for the combination to work as desired. Further developments of the product involve managing to adapt it to smartphones and tablets.
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Johansson, Christoffer. "Self service business intelligence : Grundkompetenser för slutanvändare." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15630.
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Organisationer vill hela tiden bli effektivare i allt de gör även när det kommer till business intelligence. För att effektivisera beslutstödsprocessen har organisationer börjat gå över till selfe service business intelligence där personer på en operativ nivå skapar sina egna rapporter och gör sina egna analyser. När detta sker uppkommer nya moment för personalen i organisationen och de behöver skaffa sig nya kompetenser. Vilka kunskaper behöver egentligen personalen skaffa sig? Det är det som undersöks i det här arbetet. Undersökningen kommer genomföras med hjälp av en fallstudie. Litteratur kommer att granskas och intervjuer kommer att genomföras med personer som arbetar med beslutstöd. Arbetet undersöker vilka kompetenser som krävs av en slutanvändare men exkluderar hur de skaffar sig dessa kompetenser. Resultatet visar att det finns tre stycken huvudkategorier av kompetenser dessa är tekniska kunskaper, verksamhetskunskaper och analytiska förmågor. Under dessa kategorier finns sedan sex stycken kompetenser; Verksamhetsdata, BI-verktyget, Datavana, Verksamheten, Branschkunskap och Analytisktänk.
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Chasalow, Lewis. "A MODEL OF ORGANIZATIONAL COMPETENCIES FOR BUSINESS INTELLIGENCE SUCCESS." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1723.
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Business intelligence (BI) systems comprise one of the largest and fastest growing areas of IT expenditure in companies today. Companies’ experiences with deriving benefits from these systems are still mixed. One of the differences between BI and other types of information systems is that how BI systems are used, not just whether they are used, can have a major impact on the benefits derived. Therefore the characteristics of BI users and the organizations within which they work can have a disproportionate impact on the benefits derived from investments in BI. Organizational competence is one way to evaluate the characteristics of individuals and organizations relative to their ability to achieve organizational goals. This dissertation examines the characteristics of BI users and their organizations within the framework of organizational competences. Models representing those competences at both the individual and organizational level are presented. A combined competency model and resulting emerging competences are proposed that, if adopted, can improve the likelihood of organizations realizing benefits from their BI investments.
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Dulgher, Mustafa Ludmila. "REALTIDS BUSINESS INTELLIGENCE : Förändring av Besluts- och Affärsprocessen vid Införandet av en Realtids Business Intelligence System." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-9486.
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Business Intelligence och realtids Business Intelligence har blivit ett område som allt fler företag intresseras av. Forskningen idag involverar en rad företag som koncentrerar sig på stora kund-, produkt- och tjänstevolymer. Ett av dessa företag är flygbolaget Continental Airlines. Detta bolag har funnit sju faktorer som bör beaktas då en realtids BI-lösning ska anammas. Detta arbete kommer att lägga fokus på en av dessa faktorer. Denna faktor säger att realtids BI endast levererar något värde om besluts- och affärsprocessen ändras i enlighet med den IT-lösning som införs i företaget. Under denna studie kommer det att undersökas hur denna faktor fungerar i mindre organisationer. Behöver mindre organisationer ändra sina processer vid införandet av en realtids BI-lösning och i så fall i vilken utsträckning ska dessa ändras. Det här projektet innebär ett samarbete med Svenska Kyrkan i Lidköping som utgör den mikromiljö som den ovan nämnda faktorn kommer att testas på, samt iP1 Networks AB som har utvecklat realtids BI-lösningen Svenska Kyrkan i Lidköping är intresserade av.
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Taskov, Konstantin. "Organizational factors contributing to an effective information technology intelligence system." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9733/.
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The purpose of this dissertation is to investigate the organizational factors that contribute to effective emerging information technology intelligence processes and products. Emerging information technology is defined as a technology which is little commercialized and is currently adopted by not more than twenty percent of the companies within a given industry. By definition, information technology intelligence is a subdivision of competitive intelligence and business intelligence. I discovered evidence that the information technology intelligence process includes assessment of information technology intelligence needs of consumers, collection of data from internal and external sources, analysis of the collected data and distribution of the analyzed data to the consumers. Exploratory factor analysis confirmed the existence of all the variables in the proposed research model. I found empirical evidence that the final technology intelligence product contributes to better decisions made by consumers, their better environmental scanning, and more funding to information technology departments in organizations from different industries and of different sizes.
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Córdoba-Pachon, José-Rodrigo. "A critical systems thinking approach for the planning of information technology in the information society." Thesis, University of Hull, 2001. http://hydra.hull.ac.uk/resources/hull:5426.
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This thesis presents a view of the situation of Information and Communications Technology Planning (ICTP) from the perspective of Critical Systems Thinking (CST). Nowadays with the increasing use of information and communications technologies and the possibilities of management of information, organisations and people in general focus attention on the planning of these technologies. Such type of planning has been often understood as a process that aims to get competitive advantage through the use of information and ensure that it will contribute to the improvement of the way of life of societies. The outcomes in different countries and problems encountered make necessary to explore the possibility of an alternative view in planning that could be more inclusive and participative regarding people involved and affected by this process. In this thesis such a view is defined as 'strategic'. It considers that different groups of people have different concerns that are necessary to address. By using a combination between the systems theories of Autopoiesis and boundary critique, the strategic view is presented. It opens the possibility of including different groups of people and their concerns, as well as debating the consequences of addressing some of these concerns in action. Concerns are viewed as system boundaries. A methodological approach to support a process of ICTP is defined from the strategic view. This approach was used to intervene at Javeriana University in Colombia in a project called "Exploring possible roles for information technologies at Javeriana University" from March to July 1999. Reflections about this project lead the author to propose enriching the strategic view with an understanding of the issue of ethics in the practice of ICTP and in the improvement of the way of life of individual and collective subjects. The ideas of power and ethics from Michel Foucault are used to enrich the strategic view of planning and to enhance critique on the ethics fostered by practitioners. This critique fosters also continuous awareness about the life projects of practitioners and of individuals in general, as a proposal to improve their way of life in the development of the information society.
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Akhigbe, Okhaide Samson. "Business Intelligence - Enabled Adaptive Enterprise Architecture." Thèse, Université d'Ottawa / University of Ottawa, 2014. http://hdl.handle.net/10393/31012.
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The desire to obtain value and justify investments from the different Information Systems in place in organizations has been around for a long time. Organizations constantly theorize and implement different approaches that provide some sort of alignment between their different business objectives and Information Systems. Unfortunately, the environments in which these organizations operate are often dynamic, constantly changing with influence from external and internal factors that require continual realignment of the Information Systems with business objectives to provide value.
When businesses evolve, leading to changes in business requirements, it is hard to know what direct Information System changes are needed to respond to the new requirements. Similarly, when there are changes in the Information System, it is not often easy to discern which business objectives are directly affected. Whilst the different Enterprise Architecture frameworks available today provide and propose some form of alignment, in their implementation, they do not show links between business objectives and Information Systems, i.e., indicating what Information System is directly responsible for different business objectives thereby allowing for anticipation and support of changes as the business evolves.
This thesis utilizes insights from Business Intelligence and uses the User Requirements Notation (URN), which enables modeling of business processes and goals, to provide a framework that exploits links between business objectives and Information Systems. This Business Intelligence - Enabled Adaptive Enterprise Architecture framework allows for anticipating and supporting proactively the adaptation of Enterprise Architecture as and when the business evolves. The thesis also identifies and models levels within the enterprise where responses to change as the business evolves are needed and the ways the changes are presented. The tool-supported framework is evaluated against the different levels and types of changes on a realistic Enterprise Architecture at a Government of Canada department, with encouraging results.
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Leo, Gustav. "Self-service business intelligence : Viktiga Roller inom SSBI." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-13917.
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Dagens affärsklimat är under ständig utveckling och för att möta den ökade konkurrensen är det viktigt för verksamheter att snabbt kunna fatta beslut som är baserade på data. Utmaningarna i detta medför att verksamheternas arbetssätt måste bli mer innovativt för att snabbare kunna anpassa verksamheten. Traditionell business intelligence (BI) där IT-avdelningen oftast ansvarar för att ta fram rapporter åt användarna har svårt att hinna med att skapa rapporter som är nödvändiga för att fatta beslut grundade i data. En lösning på detta problem är att införa Self-Service BI (SSBI) där målet är att låta användarna komma närmre verksamhetens data och på det sätta kunna skapa rapporter utan inblandning från IT-avdelningen. Genom att ta bort IT-avdelningen som mellanhand och flytta ut visst ansvar på verksamhetens avdelningar ställs krav på en tydlig organisation med tydliga roller och detta ligger till grund för den frågeställning som denna studie ska ge svar på som är: Vilka roller krävs för att införa och driva SSBI? Metoderna som valts ut för att kunna ta fram ett svar på denna fråga är systematisk litteraturstudie och fallstudie. Syftet med att genomföra den systematiska litteraturstudien är att analysera vad den befintliga litteraturen tar upp om roller inom SSBI. Fallstudien som består av intervjuer med experter inom SSBI-området syftar till att fånga upp deras erfarenheter och åsikter om det olika roller som är viktiga inom SSBI. Resultatet består av ett framtaget organisationsschema över viktiga roller som behövs för att kunna införa och driva SSBI inom en verksamhet.
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Hartley, Mogamat Kaashief. "An analysis of business intelligence for improved public service delivery." Master's thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/15534.
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The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in developing countries are highlighted as challenging. Awards of achievement for implementing e-government projects have been noted in the South African public sector. Business Intelligence (BI) for improved public service delivery has been identified as a key tool to improve decision-making processes. Implementing BI in organisations has been revealed as complex. The study of organisational factors that influence the initiative for successful BI implementation is suggested. For this reason, the research sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies. Data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was used to construct the major themes that emerged from the data. The research objectives were addressed by constructing three frameworks; to describe what organisational factors influence the BI initiative, the factors that influence the use of BI, and a framework describing the process of implementing BI in the public sector. The Design-Reality gap model was applied to identify risk in the BI projects. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing BI. However, the level of skills to use BI tools was highlighted as key factor in hindering BI use.
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Opoku-Anokye, Stephen. "A framework for integrating business intelligence into information systems design." Thesis, University of Reading, 2014. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.658002.
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This research identifies the key components necessary for the integration of business intelligence (BI) into the design of information systems (IS) applications, which are used to develop a new framework for integrating BI into IS design (FIBIISD). The research observed a trend, whereby, the design of BI is treated as an afterthought to the design of IS applications. Currently, BI requirements are given almost negligible consideration during the design of IS applications. Bf requirements are considered, when stakeholder groups of the already implemented IS applications begin to make demands for capabilities to report, inquire, analyse, synthesise or explore information held in such IS applications. Thus, BI design is done, mostly, after the design and implementation of Is applications. Often, when a number of disparate IS applications have been in use for a while and are generating varieties of data at high volumes and velocity. Such approach to BJ design creates many problems that may not be immediately understood or appreciated by either the designers or the many stakeholder groups involved in taking business actions, making business decisions and managing business performance. The question this research sought to answer was whether BI requirements could be considered during the IS application design phase? Therefore, the research combined practical observations with the examination of published literature from academia and industry. The focus of such practical observations and literature review converged on the need to integrate BI requirements into the design of IS applications.
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Naidoo, Sherylene Shamma. "Business Intelligence Systems Input| Effects on Organizational Decision-Making." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13805358.
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The purpose of this study was to examine the factors affecting the use of information from business intelligence systems (BIS) on decision-making culture. The relationship between analytical decision-making culture and BIS success factors was measured by data integration, analytic capabilities, information content quality, information access quality, and use of information in business processes. A quantitative statistical analysis approach was utilized to answer one research question. The construct of critical success factors was measured using a predefined model developed by Popovic, Hackney, Coelho, and Jaklic (2012). Survey responses were collected from 227 participants who were decision makers. The responses to the survey indicated a high degree of data integration, analytical capabilities, information content quality, information access quality, use of information in business processes, and analytical decision-making culture within organizations. Notably, the uploaded data reflected that data integration, analytical capabilities, and information content quality were not significantly related to analytical decision-making culture. However, information access quality and use of information in business processes were significantly and positively related to the analytical decision-making culture. With the exponential growth of business intelligence, managers are facing extreme challenges with rapid analytical decision making. Therefore, this study is not only significant to practitioners and the scholarly literature, but it also provided crucial information on BIS success factors for organizations in the Midwestern state.
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Kölbrant, Oskar. "Framgångsfaktorer för dashboard projekt inom business intelligence : Faktorer som bör uppmärksammas inom Business Intelligence projekt." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-18650.
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Business Intelligence (BI) har blivit en stor byggsten för många företag och en viktig aspekt är att det implementeras rätt så att beslutsfattare kan ta del av data för att fatta faktabaserade beslut. Detta data behöver beslutsfattare och övriga i ledningen ha tillgång till och kunna förstå det utan problem. Ett sätt att undvika problematiken med data är att visualisera det i form av grafer för att ge en överblick och förenkla analysuppgiften i en dashboard. Att skapa dessa dashboards har genom tidigare forskning visat sig vara problematiskt genom att lösningen i slutet inte bidrar med den analytiska förmåga som önskas. För att kunna dra nytta av en dashboard krävs det att de skapas på ett korrekt sätt avseende användning och analysförmåga. Detta leder till att denna studie kommer besvara frågan: Vilka framgångsfaktorer finns för att framgångsrikt driva ett BI-projekt sett från en dashboardutvecklares perspektiv? För att undersöka problemet kommer en litteraturanalys utföras tillsammans med en fallstudie med intervjuer baserade på det som kommer från litteraturanalysen. Intervjun kommer undersöka vad frontend-utvecklare identifierar för framgångsfaktorer med implementation av dashboards. Resultatet som kom fram från studien och med hjälp av det insamlade materialet och utförd analys är en modell över de framgångsfaktorer som påverkar ett dashboard projekt. Resultatet framkom genom att analysera alla respondenters svar för att identifiera återkommande fraser och ord respondenterna nämnde. Dessa fraser och ord sammanställdes till en tabell som senare ledde vidare till den slutgiltiga resultat modellen.Business Intelligence (BI) has become a more important building block for many companies and an important aspect is that it is implemented correctly so that decision makers can make decisions based on facts rather than intuition. This data is needed for decision makers and other people in the management team and also be able to understand this data without any bigger issues. One way to avoid issues with the understanding of data is to visualize it into graphs to give a fast overview and to simplify analysis of data in a dashboard. To create said dashboards has been identified by earlies research to be problematic in the sense of the solution not contributing to the analytic capability that are desired. To be able to get any sort of benefit from the dashboard it is necessary that it is built correctly with usage and analysis in mind. This leads to the question that this study aims to answer: Which success factors contributes to successfully manage a BI-project as seen from a dashboard developers point of view? To investigate the issue a literature analysis together with a case study making use of interviews based on what is gathered from the literature analysis. The interviews will investigate the factors that dashboard developers has experienced themselves whilst implementing dashboards. The result from the study and with help from the data gathered via the interview and the analysis process a model could be formed showing the success factors that has an effect on dashboard oriented projects. The result came through by analyzing all of the answers from the respondents to identify reoccurring phrases and words that they mentioned. These phrases and words were put together into a table which eventually led to the finalized model.
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Shahini, Rei. "Business Intelligence in the Hotel Industry." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-100845.
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Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. This research is purposed to discover the applications of BI in hotel booking and accommodation. The investigation focuses on hotel guest experience, business operations and guest satisfaction. The research also shows how acquiring proper BI is supported by implementing a dynamic technology framework integrated with AI and a big data resource. In such a system, the intensive collection of customer data combined with an improved technology standard is achievable using AI. The research employs a qualitative approach for data discovery and collection. A thematic analysis helps generate proper findings that indicate an improvement in the entire hospitality service delivery system as well as customer satisfaction. In this thesis, there are examined various subsets of BI in tourism. The assessment analyzes competition arising from the application of these technologies. The study also shows the importance and application of harnessing data to gather insights about guest interests and preferences through the establishment of well-developed BI. Insights enable the customization of hotel services and products for individual guests. There is a considerable improvement in guest services and guest information collection, which is achieved through the creation of guest profiles. The research performs a discussion on the incorporation of AI and big data among other sub-components in creating diversified BI and seeks to identify the need for current BI applications in the hotel industry.
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Marjamäki, P. (Pekka). "Evolution and trends of business intelligence systems:a systematic mapping study." Master's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201705031654.
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Business Intelligence or BI can be defined as an umbrella term describing a combination of applications, infrastructures, tools, processes, best practises and methods to gather, prepare, provide and analyse data to support decision making activities in organizations. BI is noted to have ties to preceding research on similar systems, known as MIS, DSS and EIS-systems. BI is noted to have been born after requirement to answer the challenges of data gathering and turning the data into knowledge for decision-making. Early BI-development can be seen to have be affected by the development and lowering in costs of technologies in data gathering, analysis, interactivity and personal computing, as well as the introduction of spreadsheet programs in 1980s. Today, BI is noted to be the top investment-area for IT-organizations. Because of multidimensional nature and several viewpoints, it can be challenging to gain an overall view of the area. It is also noted, that a standardized framework of the different BI-related layers or aspects does not exist. The goal of this thesis is to identify which aspects can be noted central for BI, how the area has developed over time, how technological innovation has affected BI and which industries or aspects are noticed to have influenced the development most.
Systematic Mapping Study is used as the main research methodology in this thesis, together with PRISMA, which is used for a more scrutinized review during the selection process. The methods were used to review a large number of studies, gathered from academic databases using a formalized search string. The process provided with two sets of primary studies with total number of 2020 for studying the trends and central aspects in the area of BI and 1414 for studying the industries.
From the results, BI is noted to have gained popularity early 2000s, peaking in 2012–2013, while fading coming to 2016. The results show the central aspects for BI from high-level to be: strategic aspects, data warehousing methods and BI-infrastructure. From more detail, the central aspects are noted to be strategic aspects, data warehousing, BI-design aspects, real-time functionalities, visualization features, decision support, collaborative support, reporting and cloud infrastructure. The major industries influencing BI-development and research is noted to be finance and banking, healthcare, supply chain, e-commerce, manufacturing and education. Today, most notable interest is noticed in Big Data. In future, Big Data, self-service, collaboration features, visualization, user aspects and mobility are predicted as some of the rising topics. BI is noted shifting more into non-profit organizations and extending the use-context. Major changes in the area are seen to be caused by IT-base innovation, while most changes in BI may be seen to be caused by services-innovation where new industries and methods are found to utilize BI-technology.
BI is noted as a very strategic entity, consisting of data warehousing methods, different decision support methods and technologies. In the future, BI-technology will be spread into more widespread use and the lessons learnt might be valuable for the predicted revolution caused by Big Data analytics and extended data collection and analysis.
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Yoo, Sam, and Petter Naef. "Agila Business Intelligence System : Kritiska framgångsfaktorer." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-37457.
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Agila Business Intelligence System (ABIS) är en relativt ny och komplex typ av informationssystem, som kännetecknas av förkortade utvecklingstider, genom att exempelvis införa mer självbetjäning i de analytiska systemen, för att kunna möta ett behov av att analysera omvärldsfaktorer, som förändras i en allt snabbare takt. Eftersom ABIS är ett nytt och relativt outforskat område, finns ett behov av att utforska detta område. IT-investeringar är alltför ofta olönsamma och finns ett intresse av att visa på vad som bidrar till ett framgångsrikt införande av ett ABIS och på vilket sätt. Syftet med denna fallstudie var att identifiera högt rankade och gemensamma faktorer baserat på de kritiska framgångsfaktorer som belagts av tidigare forskning inom ABIS, beskriva hur dessa bidragit till ett framgångsrikt införande samt utröna skillnader och/eller likheter mellan hur dessa faktorer verkar ur kund- respektive leverantörsperspektiv. Som underlag för denna studie användes framför allt tidigare forskning kring kritiska framgångsfaktorer för Business Intelligence System. Speciellt en modell som utvecklades 2010 av Yeoh och Koronios användes som utgångspunkt för att lista de potentiella faktorer, som skulle beaktas av denna studie. Denna undersökning genomfördes som en fallstudie med hjälp av ett företag, som både levererar konsulttjänster och ABIS. En Delphipanel användes för att sortera fram framgångsfaktorer, som sedan studerades närmare genom semistrukturerade intervjuer för hur dessa kritiska framgångsfaktorer bidragit till ett framgångsrikt införande av ABIS från dels ett kundperspektiv, dels ett leverantörsperspektiv. De två faktorer som rankades högt och samtidigt delades av samtliga respondenter var: affärsvision och planer datakvalitet och dataintegritet Kundperspektivet var det styrande och leverantörens roll var ordentligt förstå kundens perspektiv, för att på så sätt framgångsrikt införa ABIS. Affärsvision och planer var av betydelse för att koppla införande till kundens målsättningar. Datakvalitet och dataintegritet var den mest betydelsefull faktorn utifrån den resursfördelningen skedde inom ett införandeprojekt för ABIS.An Agile Business Intelligence System (ABIS) is a relatively new and complex type of information system, which is characterized by shortened development times, for by example introducing more self-service in the analytical systems, in order to meet the need to analyze the business environment, which is changing at an even faster pace. As the ABIS is a new and relatively uncharted area there is a need to explore this area. IT investments are too often unprofitable and there is an interest to show what contributes to a successful implementation of an ABIS and in which manner. The purpose of this case study was to identify highly ranked and common critical success factors based on the critical success factors faced by previous research in ABIS, describe how these contributed to a successful introduction of the system and examining differences and / or similarities between how these factors act from customer and supplier perspective. Earlier research on critical success factors for business intelligence systems was used as a basis for this study. Especially the model developed in 2010 by Yeoh and Koronios was used as a starting point to list potential factors to be considered by this study. This study was conducted as a case study with the help of a company that delivers both consulting services and ABIS. A Delphi panel was used to shortlist two success factors, which were then studied in more detail in semi-structured interviews to describe how these contributed to the successful introduction of ABIS from both a client as well as a supplier perspective. The two factors that both ranked high and were common for all respondents were: Clear vision and well-established business case Data quality and data integrity The leading perspective was the customer and the supplier role was to properly understand the customer perspective in order to successfully introduce ABIS. The vision and business case were important to link the introduction ABIS to client objectives. Data quality and data integrity was the most significant factor on the basis of the resource allocation of implementation projects for ABIS.
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Trzeciakiewicz, Agnieszka. "Essays on information asymmetry, agency problem, and corporate actions." Thesis, University of Hull, 2014. http://hydra.hull.ac.uk/resources/hull:10593.
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This study investigates the implications of the asymmetric information between managers and shareholders and the resulting costly agency problems. In doing so, it focuses on the heterogeneity of executive directors with respect to their trading behaviour and personal characteristics, and the corporate governance mechanisms which can help lessen the adverse effects of the manager-shareholder agency conflicts. The study recognises that executive directors cannot be treated as a homogenous group and their incentives and the ability to impact decisions differ significantly. Two top executive directors are considered throughout this study, namely Chief Executive Officers (CEOs) and Chief Finance Officers (CFOs). In this study, we address several important research questions. First, we consider whether executive directors have an informational advantage over outsiders. Second, we address if the heterogeneity of directors with respect to their role in the company and personal characteristics matters. Third, we examine whether internal corporate governance mechanisms play a significant role in moderating the manager-shareholder agency problem. Last but not least, we investigate if the nature of the interactions between asymmetric information, agency issues and corporate governance change during and after the global financial crisis of 2007-08. In carrying out our empirical analysis, we employ a unique dataset on the UK nonfinancial firms during the sample period 2000 to 2010. The detailed information about the corporate governance structure of firms and the personal characteristics of CEOs and CFOs enable us to carry out a comprehensive analysis of the research questions outlined above for three distinct periods, namely the pre-crisis, crisis and post-crisis periods. Our analysis shows that the position that directors hold in the company and their characteristics can help explain the subsequent market-adjusted returns on insider trading. We find that the returns to insider purchase transactions are generally positive. However, they are weaker in the longer term, possibly suggesting that the informative content of director trades is less significant than it is perceived by the market. The main finding of our analysis in relation to the link between insider trading and the probability of bankruptcy is that insider trading increases the predictive power of insolvency models. This study also reports that CEOs exert a greater influence on the leverage decision than CFOs in firms that seem to operate under their optimal leverage. However, we observe that the CFO’s characteristics become more significant in determining leverage after the recent financial crisis. Overall, the analysis of this study provides strong evidence for the view that the presence of asymmetric information between insiders and outsiders and the costly manager-shareholder agency conflict are central to our understanding of the corporate finance decision making process and its consequences. However, more importantly, the findings of this study provide a relatively new notion that considering the heterogeneity of top executive directors in the empirical analysis of corporate decisions is essential, especially in exploring modern corporations.
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Mukhuty, Sumona. "An empirical study of the role of emotional intelligence and effective leadership in a workplace environment of change." Thesis, University of Hull, 2013. http://hydra.hull.ac.uk/resources/hull:7182.
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This thesis investigates the relationship between emotional intelligence (EI), leadership styles and outcomes of leadership, within the workplace environment of the National Health Service (NHS) in the UK; which is endemic with change (Allen, 2009; Iles & Cranfield, 2004). The broad question posited is: Within the context of change, what is the nature of the association between EI, leadership styles and leadership outcomes, from the perspective of both leaders and their followers? There is a dearth of published research on EI and leadership within the context of change which makes this study particularly timely. The study employs two different models of EI that have evolved from ‘ability-based’ (Palmer & Stough, 2001; Mayer & Salovey, 1997) and ‘personality-based’ (Bar-On, 1997; Higgs & Dulewicz, 2002) theoretical perspectives. This is the first substantive study to have embraced both models and the intention here was to identify similarities and differences between the two perspectives in the context of organisational change leadership. Although there is extensive research on leadership, there still exists an acute need for EI and leadership research based on follower perspectives (Lindebaum & Cartwright, 2010; Notgrass, 2010). This study addresses this gap by investigating both leader self-perceptions and follower-perceptions of their leaders. This study has been conducted in two phases. Phase 1 focuses on leader self-perceptions. Phase 2 focuses on the combination of leader self-perceptions and follower-perceptions of their leaders. In Phase 1, this thesis postulates that within dynamic environments such as the NHS, different types of linkages can be argued between EI and the different leadership styles (Transformational Leadership, Transactional Leadership and Laissez Leadership) while suggesting that EI will predict Transformational Leadership. Furthermore, this thesis postulates that EI and Transformational Leadership will have a positive impact on leadership outcomes. In Phase 2, this thesis considers both leader and follower perspectives and identifies leaders who overestimate, underestimate or are in-agreement with followers, in evaluating their own Transformational Leadership capabilities. Based on this, the leaders are classified into self-other-agreement categories of overestimators, underestimators, in-agreement/good and in-agreement/poor leaders. Thereafter, this thesis postulates varying levels of leader EI and Outcomes of Leadership (depending upon their self-other-agreement categories) as adjudged by their followers. Similar differences across the self-other-agreement categories of the leaders are predicted in terms of the linkage between EI and Transformational Leadership as perceived by the followers. The ontology of this research is realist and the epistemology is positivist (Burrell & Morgan, 1979). Data has been collected in two phases - from leaders in the NHS and then their reporting staff. Phase 1 target population was identified as NHS staff in leadership positions involved in implementing change management initiatives. Phase 2, target population was identified as the direct reports of phase 1 participants. Phase 1 entailed purposive judgment sampling followed by random sampling. Phase 2 adopted convenience sampling. Both phases were completed through surveys. In phase 1, leaders completed a self-report of the Multifactor Leadership Questionnaire, the Swinburne University Emotional Intelligence Test (SUEIT) and the Higgs & Dulewicz Emotional Intelligence Questionnaire (EIQ). The Marlowe-Crowne Social Desirability Scale has been employed to check for possible response bias. Self developed research items were employed to obtain information regarding the extent and nature of the respondents’ involvement with change. Leaders, who consented to participate in phase 2, identified 3 to 5 reporting staff for participation. In phase 2, reporting staff completed rater-forms of the Multifactor Leadership Questionnaire and the EI 360 degree questionnaires. A number of qualitative interviews have been conducted with leaders to obtain contextual data regarding the nature of the changes, impacting upon the lives of NHS staff. Phase 1 findings based on self-ratings of leaders indicated a strong positive relationship between EI and Transformational Leadership, and between EI and one factor of Transactional Leadership (contingent reward). Contrary to the hypothesis, a negative relationship was found between EI and Laissez Faire Leadership. Regression analysis revealed that both the EI models significantly predicted Transformational Leadership. Furthermore, both EI and Transformational Leadership demonstrated a strong positive relation with Outcomes of Leadership. This study also reports higher Transformational Leadership scores for females and higher EI scores for females according to one of the Swinburne University EI model. Supplementary findings showed that; while predicting Transformational Leadership, the Higgs and Dulewicz EI model had incremental predictive validity over the Swinburne University EI model. Phase 2 findings based on follower perceptions confirmed the postulation that overestimators demonstrate lower EI and Outcomes of Leadership than other leader categories. Underestimators were perceived as manifesting higher EI and higher Outcomes of Leadership. The link between leader self-ratings of EI and follower-ratings of their leaders’ Transformational Leadership across the self-other-agreement categories was also examined. Findings supported arguments that EI and Transformational Leadership will be significantly associated for overestimators but not for underestimators. Some contradictory results were generated for the in-agreement/good/poor categories in terms of EI and Transformational Leadership correlations. These contradictory findings may be attributable to the difference in the factorial constitution and psychometric properties of the two EI models. More research is also recommended on the in-agreement sub-categorisation of focal leaders as good/poor. This study provides empirical evidence suggesting that EI predicts Transformational Leadership, effective in the context of change. EI also positively correlated with aspects of Transactional Leadership, helpful in successfully leading change. Therefore, investing in training and development of leaders’ EI has the strong potential improve the ability of change leaders. Underestimators were rated by followers as the highest on EI and Outcomes of Leadership, while overestimators were adjudged as the lowest on EI and Outcomes of Leadership. Therefore, underestimating leaders are arguably most suited to effectively lead dynamic change, as in the NHS. Female leaders manifested higher Transformational Leadership and also higher EI on one of the EI models. This provides some justification to enhance leadership responsibilities of women within transformational environments like the NHS. The clear indication that high EI predicts Transformational Leadership and high EI relates to lower Laissez-Faire Leadership can have recruitment and selection implications favouring the appointment of individuals with high EI in the NHS facing endemic change. However, there is a need to exercise caution and not simply use EI measures alone for placements and recruitment/selection. Nonetheless these results and the measures of EI and leadership could be beneficial in self development, career counselling and other social contexts in the National Health Services.
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Sinaj, Jonida. "Self-Service Business Intelligence success factors that create value for business." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-100076.
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Business Intelligence and Analytics have changed the business needs, but the market requires a more data-driven decision-making environment. Self-Service Business Intelligence initiatives are currently providing more competitive advantages. The role of the users and freedom of access is one of the essential advantages that SSBI holds. Despite this fact, there is still needed analysis on how business can gain more value from SSBI, based on the technological, operational and organizational aspects. The work in this thesis serves to analysis on the SSBI requirements that bring value to business. The paper is organized starting from building knowledge on the existing literature and exploring the domain. Data will be collected by interviewing experts within the BI, SSBI and IT fields. The main findings of the study show that on the technological aspect, data is more governed and its quality is improved by implementing SSBI. Visualization is one of the features of SSBI that boosts quality and governance. On the digital capability aspect, the end-users need training and there is found a rate of impact of SSBI on the main departments in an organization. It is discussed how SSBI implementation affects the companies that do not have BI solution. The final conclusions show that in order for SSBI to be successful, a solid BI environment is necessary. This research will provide future suggestions related to the topic and the results will serve both, the companies that have implemented SSBI and the ones that want to see it as a perspective in the future.
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Jin, Tao 1971. "An exploratory study on information work activities of competitive intelligence professionals." Thesis, McGill University, 2008. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=94185.
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Competitive intelligence (CI) can be loosely defined as the process by which an organization legally and systematically collects, organizes, analyzes, and disseminates the information about its competitive environment. Notwithstanding the growing interest in CI, there are few empirical investigations on the work activities of CI professionals. This research addresses three basic questions: Who are CI professionals, which tasks and activities are they engaged in and how do they go about them, and what factors constrain their performance and completion of these tasks and activities? Twenty-eight CI professionals across Canada participated in the study from 24 different organizations, representing 16 specific industries. These CI professionals include various intelligence managers and analysts, market researchers, strategic advisors, and information specialists, representing two main groups: business professionals and information professionals. Their major goals are to heighten awareness of the competitive environment in which their organizations compete and to enhance decision making by their various clients. To achieve these goals, they engage in 10 general classes of activities: news scanning and monitoring; project management; responding ad hoc requests; communicating with various stakeholders; preparing CI products/deliverables; perusing and evaluating various materials; writing and editing diverse documents; coaching and training other staff for CI; undertaking training themselves; and administrative, non-CI, and sundry other activities. Among them, most of time is allocated to preparing CI products or deliverables, communicating with various stakeholders, and email processing and news scanning. Most of the information needs of the participants are not personal but derive from their organizational needs and clientele. The information seeking behavior of the participants can be situated on four axes: cyclical and noncyclical, reactive and proactive, linear andMalgré l’intérêt grandissant pour la veille concurrentielle, il existe peu d’études empiriques traitant du travail des professionnels oeuvrant dans ce domaine. La présente étude pose trois questions de base: qui sont les professionnels faisant de la veille concurrentielle; quelles sont leurs tâches et activités et comment sont elles réalisées; et finalement, quels facteurs limitent leur performance et capacité de compléter ces tâches et ces activités. À travers le Canada, 28 professionnels de la veille concurrentielle ont été recrutés pour l’étude représentant 24 organisations différentes dans 12 industries générales et 16 de type spécifique. Ces professionnels représentent des analystes, des gestionnaires de l’information, des chercheurs en études de marché, des conseillers stratégiques et des spécialistes de l’information. Leurs objectifs principaux consistent à accroître la conscientisation à l’environnement concurrentiel dans lequel leurs organisations rivalisent et à rehausser la qualité de la prise de décision chez leurs différents clients. Pour atteindre ces objectifs, ils et elles s’impliquent dans dix catégories distinctes d’activités: scruter les nouvelles et gérer une veille informationnelle; gérer des projets; répondre aux demandes d’information ponctuelles; communiquer avec les différentes parties; élaborer des produits de veille concurrentielle; lire et évaluer le matériel diversifié; rédiger et réviser des documents variés; former des employés à la veille concurrentielle; recevoir une formation continue; et s’impliquer dans d’autres activités administratives non-reliées au domaine de la veille. La plupart du temps est consacré à la préparation des produits de veille concurrentielle, aux communications avec les diverses parties, à la gestion de courriel et à la scrutation des nouvelles. La plupart des besoins informationnels des participants ne sont pas individuels mais$
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Rubio, Mariana Consoni. "Business Intelligence em redes hoteleiras no Brasil." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/100/100140/tde-25042016-143010/.
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Em um momento em que a produção de conhecimento é cada vez mais necessária junto à contínua expansão e diversificação dos meios de hospedagem, torna-se interessante investigar o recém-criado campo de Inteligência de Negócios ou Business Intelligence (BI). Na hotelaria, as tecnologias e os sistemas de informação são empregados em diversas áreas, como gestão, política de preços, programação e operação de sistemas de informações estratégicas, a fim de facilitar as análises dos principais indicadores de desempenho do setor. A preocupação gira em torno da elevada quantidade de informações produzidas, sendo fundamental dispor de uma maior precisão em processos de tomada de decisões. Nesse contexto, propõe-se um estudo com enfoque no tema Inovação em gestão hoteleira no Brasil, com o objetivo geral de analisar a gestão da inteligência de negócios das redes hoteleiras que atuam no Brasil. Trata-se de uma pesquisa de caráter qualitativo, baseado em revisão de literatura e aplicação de questionários junto aos gestores das redes hoteleiras, podendo, assim, mapear as necessidades das cadeias hoteleiras em termos de gestão, ao se avaliar as práticas de BI. Como resultados, foram identificados os principais softwares de BI existentes no mercado brasileiro (Cognos, MicroStrategy, SAS, Business Objects, Oracle Business Intelligence, QlikView e Pentaho) e os mais adequados para cada porte de empresa. Também foram identificadas as soluções utilizadas para a gestão da informação de BI pelas redes: emprego de softwares de BI, terceirização por meio de serviços de consultoria e tratamento manual dos dados dos sistemas dos hotéis. Por fim, foram avaliados os resultados da gestão de BI nas redes, concluindo que a implantação de gestão de BI considerando a gestão da informação atrelada às TIs traz mais benefícios do que custos às redes hoteleiras analisadas, sobretudo no que diz respeito a propiciar uma tomada de decisão mais acertadaIn a time when the production of knowledge is increasingly required for the continued expansion and diversification of lodging facilities, it is interesting to investigate the newly created Intelligence field of Business or Business Intelligence (BI). In hospitality, technology and information systems are used in various fields such as management, pricing, scheduling and operation of strategic information systems to facilitate analysis of key industry performance indicators. The concern revolves around the vast amount of information produced and it is essential to dispose of greater accuracy in decision-making processes. In this context, is proposing a study focusing on the theme Innovation in hotel management in Brazil, with the overall objective to analyse the management of the business intelligence of the chains operating in Brazil. It is a qualitative research, based on literature review and application of questionnaires with the managers of the chains, and thus can map the needs of hotel chains regarding management when evaluating BI practices. As a result, the primary existing BI software in the Brazilian market was identified (Cognos, MicroStrategy, SAS, Business Objects, Oracle Business Intelligence, QlikView, and Pentaho) and the most suitable for every size company. Also, the solutions identified were used for the management of BI information across networks: use of BI software, outsourcing through consultancy and manual data processing systems of the hotel services. Finally, it was evaluated the BI management achievements in the nets, concluding that the BI management implementation - considering the information management linked to IT - bring more benefits than costs to the analysed chains, particularly about providing a more positive decision making
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Ahlrik, Johan. "Ett holistiskt Business Intelligence för användning i Verksamhetsutveckling." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-11245.
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Världen förändras. Alla kan kommunicera med alla och kunskap är lättillgänglig. Idag kan vi skicka data mellan varandra med mobiltelefoner utan några direkta geografiska begränsningar och med hastigheter i nivå med vad en vanlig dator gjorde internt mellan processorn och internminnet 1984. Informations- och kommunikations-teknologin har skapat nya förutsättningar för företag att göra affärer samtidigt som den behövs för överlevnad med dagens snabba samhälleliga förändringar. Personalen beskrivs ofta som företagets viktigaste tillgång. Verksamhetens prestation beror mycket på deras engagemang och möjligheter att utföra sina arbetsuppgifter. Samtidigt är det även de som kan sina egna arbetsuppgifter bäst och har mycket kunskap kring hur de kan förbättras. Däremot är det inte så lätt att få fram dessa kunskaper, och som en f.d. koncernchef för Siemens sagt om problematiken: ”Om Siemens visste allt det som Siemens vet skulle vi inte ha några problem”. Den här studien ska utreda hur mobila teknologier kan användas för att ta till vara på personalens inneboende kunskaper på ett systematiskt sätt för att användas med Business Intelligence. Detta för att skapa möjligheter till anpassningsbara och lärande organisationer samt ge förutsättningar för innovativa organisationsstrukturer och affärsmodeller. De slutsatser som dras är att om bara företaget förstår relevansen i att anpassa sig, värdet i personalens inneboende kunskaper samt att de är beredda att ta initiativet, finns det stora möjligheter till att skaffa sig insikter kring sin egen verksamhet vilka kan användas för ständiga förbättringar. Nyckelord: Business Intelligence, Verksamhetsutveckling, Verksamhetsprestation
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Budree, Adheesh. "A Conceptual Model for determining the Value of Business Intelligence Systems." University of the Western Cape, 2014. http://hdl.handle.net/11394/8376.
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Philosophiae Doctor - PhDBusiness Intelligence refers to the use of Information Systems to enable raw data to be collated into information that can be reported, with the end goal of using this information to enhance the business decision-making process. Business Intelligence is enabled by making use of information that is complete, relevant, accurate, timely and accessible. There are currently a number of documented perspectives that can be used to gauge the value of Business Intelligence systems; however, from an overall business value perspective the most robust method would be to identify and analyse the most commonly identified factors that impact the value assigned to Business Intelligence Systems by a company, and the correlation of each of these factors to calculate the overall value. The importance of deriving a conceptual model, representing the major factors identified from literature and moderated by the quantitative research conducted, lies in its enabling companies and government bodies to assess the true value addition of Business Intelligence systems, and to understand the return on investment of these systems for organisations. In doing so, companies can justify or reject any further expenditure on Business Intelligence. The quantitative research for this thesis was conducted together with a project that was run between the University of the Western Cape and the Hochschule Neu-Ulm University of Applied Sciences in Germany. The research was conducted simultaneously across organisations in South Africa and Germany on the use of BI Systems and Corporate Performance Management. The respondents for the research were Chief Executive Officers, Chief Information Officers and Business Intelligence Managers in selected organisations. A Direct Oblimin-factor analysis was conducted on the online survey responses. The survey was conducted on a sample of approximately 1500 Business Intelligence specialists across South Africa and Germany; and 113 responses were gathered. The factor analysis reduced the key factors identified in the literature to a few major factors, namely: Information Quality, Management and Accessibility, Information Usage, and Knowledge-sharing Culture. Thereafter, a Structural-Equation-Modelling analysis was completed using the Partial-least-Squares method. The results indicate that there is a strong relationship between the factor-Information Quality, Management and Accessibility, and the Value of Business Intelligence. It was found that while there was no strong impact from Information Usage and Culture, there was a strong correlation between Information Usage and Culture and Information Quality, Management and Accessibility The research findings are significant for academic researchers, information technology experts, Business Intelligence specialists and Business Intelligence users. This study contributes to the body of knowledge by bringing together disparate factors that have been identified in academic journals; and assessing the relationship each has on the value of Business Intelligence, as well as the correlations that exist between these factors. From this, the final conceptual model was derived using factors that were identified and tested through the Factor Analysis and the PLS-SEM. The following conclusions can be drawn from the research: (1) The assurance of quality information in the form of complete, accurate, relevant and timeous information that is efficiently managed is the most paramount factor to an organisation deriving value from Business Intelligence systems; (2) information accessibility is key, in order to realise the value of Business Intelligence systems in organisations; and (3) Business Intelligence systems cannot add value to an organisation if a culture of information use and sharing is absent within that organisation. The derived model can be practically implemented as a checklist for organisations to assess Business Intelligence system investments as well as current implementations
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Taskov, Konstantin Vedder Richard Glen. "Organizational factors contributing to an effective information technology intelligence system." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9733.
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Clavier, Pamela Rose. "A service-dominant logic approach to business intelligence." Thesis, University of Pretoria, 2012. http://hdl.handle.net/2263/24260.
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Although Business Intelligence (BI) is highly promoted and praised, organisations implementing a BI solution do not always achieve expected benefits. Instead, numerous reports of failed BI implementations and challenges prevail. Even organisations indicating they receive benefit from their BI solutions strive for improvement in BI. This highlights a need for BI to improve and for it to overcome its challenges. In response, this thesis proposes a paradigm shift for BI. It provides a literature and case study, representing an interpretive enquiry using a qualitative research approach. The case study is set within a large South African bank, extending to BI vendors providing BI solutions to the bank. Two scenarios are used to compare the views of BI providers and BI customers. In one scenario, the bank’s internal BI departments represent the BI provider view, providing BI to other departments within the bank as their BI customers. In the other scenario, the BI vendors represent the BI provider view and the BI customer view is represented by the bank’s BI departments as well as other internal bank departments – who are also the BI customers of the BI departments. The thesis starts by identifying BI’s prevailing challenges, highlighting the restrictive tendency evident within BI literature and practice whereby typical Information System (IS) challenges are raised as BI challenges. Challenges are then examined to understand their BI-specific aspects and to identify a list of BI’s prevailing challenges. The thesis then examines current measures proposed to address BI’s challenges, establishing that these are largely ineffective. Rather than attempt to resolve BI’s challenges in the same manner as previous attempts do, this thesis then analyses BI at a conceptual level to reveal a common worldview of BI held by BI practitioners and academics. It is identified that this common worldview is predominantly based on a Goods-Dominant (G-D) Logic, resulting in many of BI’s challenges. A suggestion is made to shift this worldview to a Service-Dominant (S-D) Logic. Although S-D Logic is not a new lens, it has not yet been explicitly applied to BI or a BI-related discipline at a conceptual level, offering the opportunity to examine BI from a new perspective wherein new insights to address BI’s persistent challenges emerge.Thesis (PhD)--University of Pretoria, 2012.
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Smuts, Martin Bradley. "A framework for the design of business intelligence dashboard tools." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/12941.
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Vast amounts of data are collected on a daily basis, making it difficult for humans to derive at valuable information to make effective decisions. In recent years, the field of Business Intelligence (BI) and Information Visualisation (IV) have become a key driver of an organisation’s success. BI tools supporting decision making need to be accessible to a larger audience on different levels of the organisation. The problem is that non-expert users, or novice users, of BI tools do not have the technical knowledge to conduct data analysis and often rely on expert users to assist. For this reason, BI vendors are shifting their focus to self-service BI, a relatively new term where novice users can analyse data without the traditional human mediator. Despite the proliferation of self-service BI tools, limited research is available on their usability and design considerations to assist novice users with decision making and BI analysis. The contribution of this study is a conceptual framework for designing, evaluating or selecting BI tools that support non-expert users to create dashboards (the BI Framework). A dashboard is a particular IV technique that enables users to view critical information at a glance. The main research problem addressed by this study is that non-expert users often have to utilise a number of software tools to conduct data analysis and to develop visualisations, such as BI dashboards. The research problem was further investigated by following a two-step approach. The first approach was to investigate existing problems by using an in-depth literature review in the fields of BI and IV. The second approach was to conduct a field study (Field Study 1) using a development environment consisting of a number of software components of which SAP Xcelsius was the main BI tool used to create a dashboard. The aim of the field study was to compare the identified problems and requirements with those found in literature. The results of the problem analysis revealed a number of problems in terms of BI software. One of the major problems is that BI tools do not adequately guide users through a logical process to conduct data analysis. In addition, the process becomes increasingly difficult when several BI tools are involved that need to be integrated. The results showed positive aspects when the data was mapped to a visualisation, which increased the users’ understanding of data they were analysing. The results were verified in a focus group discussion and were used to establish an initial set of problems and requirements, which were then synthesised with the problems and requirements identified from literature. Once the major problems were verified, a framework was established to guide the design of BI dashboard tools for novice users. The framework includes a set of design guidelines and usability evaluation criteria for BI tools. An extant systems analysis was conducted using BI tools to compare the advantages and disadvantages. The results revealed that a number of tools could be used by non-experts, however, their usability hinders users. All the participants used in all field studies and evaluations were Computer Science (CS) and Information Systems (IS) students. Participants were specially sourced from a higher education institution such as the Nelson Mandela Metropolitan University (NMMU). A second field study (Field Study 2) was conducted with participants using another traditional BI tool identified from the extant systems analysis, PowerPivot. The objective of this field study was to verify the design guidelines and related features that served as a BI Scorecard that can be used to select BI tools. Another BI tool, Tableau, was used for the final evaluation. The final evaluation was conducted with a large participant sample consisting of IS students in their second and third year of study. The results for the two groups revealed a significant difference between participants’ education levels and the usability ratings of Tableau. Additionally, the results indicated a significant relationship between the participants’ experience level and the usability ratings of Tableau. The usability ratings of Tableau were mostly positive and the results revealed that participants found the tool easy to use, flexible and efficient. The proposed BI Framework can be used to assist organisations when evaluating BI tools for adoption. Furthermore, designers of BI tools can use the framework to improve the usability of these tools, reduce the workload for users when creating dashboards, and increase the effectiveness and efficiency of decision support.
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Walker, Karen M. "An Analysis of Business Intelligence Maturity, Enterprise Size, and Environmental Factors." Thesis, Capella University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10682877.
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Business intelligence (BI) maturity for small and medium-sized enterprises (SMEs) is significantly behind larger companies that utilize BI solutions. Successful data oriented business environments require knowledge and insight to understand organizational capabilities. This quantitative correlational study assessed the relationship between variables and BI solutions by examining the independent covariates (size and environment) on the dependent variable of BI maturity. In addition, the research examined the extent that BI maturity is leveraged as an organizational asset. Research questions selected for this study considered the relationship between enterprise size, environment, and SMEs’ BI maturity. Contingency theory was used to examine the relationship between variables, characteristics, and performance. A Qualtrics panel was used to distribute the BI maturity model survey to for-profit employers, with 1000 or fewer employees, located within the state of California. Respondents completed 102 surveys, which served as the data source. Descriptive analysis and chi-square were conducted on a sample size of 102. The results of the study revealed no significant relationship between the dependent and independent variables. While the domains of strategy and quality are findings in this research, this study found a significant relationship does not exist between either the organizational size, environment and SMEs’ BI maturity. Consideration of the implications that are found in this study apply to both covariances (size and environment). These findings strengthen the need for further SME BI research.
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De, Jager Tiaan. "The influence of critical success factors on business intelligence net benefits." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/27064.
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Background: Business intelligence (BI) is regarded as a key practice to invest into and adopt. This is due to the benefits that can be realized from BI. Critical success factors (CSFs) need to be managed appropriately for organizations to realize maximum benefit from their BI investments. Objective: The objective of this study is to measure the influence of BI CSFs on BI net benefits. In addition, the interrelationships between these CSFs will be measured, the effect of moderating variables will be determined and the reasons why these CSFs are important will be explored. Method: A deductive approach was followed. A conceptual model was derived from literature. This model was used to construct an online survey. The data gathered from the survey was analysed using statistical techniques. The results from the statistical analysis were validated and expanded on by conducting semi-structured interviews with participants who completed the online survey. Results: The results found that top management support, alignment between BI and business objectives and BI technology fit for the business were determined to be the most influential BI CSFs to realize BI net benefits. Top management support was shown to have a relationship with all other CSFs. Well-defined user requirements and user participation did not have a relationship with BI net benefits. Industry and size moderated a small portion of the relationships between BI CSFs and BI net benefits. Conclusion: Organizations need to prioritize top management support, alignment between BI and business objectives, BI technology fit for the business, incremental project management methodology and adequate team skills, to realize BI net benefits. Special attention should be given to top management support as it influences all other BI CSFs.
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Felder, Charmaine. "The Potential Role of Business Intelligence in Church Organizations." Walden University, 2013.
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Dur, Remko Cornelis Johannes. "Business reengineering in information intensive organizations /." [S.l. : s.n.], 1992. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=003902369&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Kinberger, Emanuel. "Google Charts-baserad Business Intelligence-lösning för CGI Östergötland." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138510.
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Det här arbetet utförs på uppdrag av CGI Östergötland. De har i dagsläget inget effektivt eller smidigt sätt att presentera mål och resultat från sina kundundersökningar. CGI önskar kunna filtrera data från undersökningarna och sedan visualisera dem på olika sätt. De önskar även reducera mängden manuellt arbete kring framställning av statistik. Man vill ha ett användarvänligt system för ändamålet. Syftet med arbetet är att implementera en fungerande prototyp av en dashboard enligt ovanstående önskemål. Arbetet utgick från ett Excel-ark med data som CGI tillhandahöll. NodeJs användes som backend, medans JavaScript, Ajax, HTML och Css användes som frontend, med Google Charts som visualiseringsverktyg. Dagbok fördes för att underlätta arbetsprocessen. En enklare hemsida med stapeldiagram implementerades, baserat på data från Excel-arket. Successiv utveckling av sökfunktionalitet, dynamisk färgsättning av diagram beroende på resultat i f.h. till mål och trenddiagram för att visualisera utveckling över tid. Diagram och mätare implementerades för att visualisera hur viktiga frågor besvarats av kunden. Vid eventuell vidareutveckling av produkten rekommenderas att reducera mängden av data som skickas mellan backend och frontend. Om man önskar lägga till ytterligare funktionalitet på dashboarden bör man även se över uppbyggnaden av HTML-sidan. Vidare borde man undersöka kompatibiliteten mellan Internet Explorer och Google Charts.