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1

Meier, Beat. Brand Choice and Loyalty. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-28014-7.

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2

Lamb, T. J. A comparison of brand loyalty and store loyalty. London: City University, Business School, 1988.

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3

Lamb, T. J. A comparison of brand loyalty and store loyalty. London: City University BusinessSchool, 1988.

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4

Lamb, T. J. A comparison of brand loyalty and store loyalty. London: City University Business School, 1988.

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5

Lamb, T. J. A comparison of brand loyalty and store loyalty. London: City University BusinessSchool, 1988.

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6

Weindel, Julia Katharina. Retail Brand Equity and Loyalty. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-15037-2.

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7

G, Dekimpe Marnik, and Marketing Science Institute, eds. Erosion and variability in brand loyalty. Cambridge, Mass: Marketing Science Institute, 1996.

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8

W, Maloney Michael, ed. Competitive positioning: Best practices for creating brand loyalty. Poughkeepsie, NY: Hudson House, 2010.

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9

Manaresi, Angelo. I programmi fedeltà: Creare vantaggio competitivo nel marketing dei beni di consumo. Milano, Italy: FrancoAngeli, 2001.

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10

Drayne, Kerrie. The role of promotions on consumer brand loyalty and brand switching. (s.l: The Author), 1996.

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11

Keller, Kevin Lane. Building customer-based brand equity: A blueprint for creating strong brands. Cambridge, Mass: Marketing Science Institute, 2001.

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12

Vincent, Laurence. Brand real: How smart companies live their brand promise and inspire fierce customer loyalty. New York: American Management Association, 2012.

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13

Moon, Michael. Firebrands: Building brand loyalty in the Internet age. Berkeley, Calif: Osborne/McGraw-Hill, 2000.

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14

Moon, Michael. Firebrands: Building brand loyalty in the Internet age. Berkeley, Calif: Osborne/McGraw-Hill, 2000.

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15

Mishra, Hari Govind. Impact of consumer social responsibility and brand social responsibility image on brand loyalty. Ahmedabad: Indian Institute of Management, 2014.

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16

Feldwick, Paul. What is brand equity, anyway?: Selected papers on brands and advertising. Henley-on-Thames, Oxon: World Advertising Research Center, 2002.

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17

Park, C. Whan. Brand Attachment: Constructs, Consequences and Causes. Hanover: Now Publishers, 2008.

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18

Ahluwalia, Rohini. Towards understanding the value of a loyal customer: An information-processing perspective. Cambridge, Mass: Marketing Science Institute, 1999.

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19

Allison, Johnson, and Thomson Matthew, eds. A hard and a soft look at building strong brands. Cambridge, MA: Marketing Science Institute, 2002.

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20

Fraß, Alexander. Achieving Brand Loyalty in China through After-Sales Services. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-14367-1.

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21

McLoughlin, Damien P. J. The development of brand loyalty among financial services customers. Dublin: University College Dublin, 1993.

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22

Haig, Matt. Brand Failures. London: Kogan Page Publishers, 2009.

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23

Morgan, Hayley. Are cigarette consumers brand addicted?: A study of brand loyalty within the cigarette market. London: LCPDT, 1998.

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24

Kazanjian, Kirk. Driving loyalty: Turning every customer and employee into a raving fan for your brand. New York: Crown Business, 2012.

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25

Arthur, Ivan. Brands under fire. New Delhi: Penguin Books India, 2008.

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26

Harden, Leland. Digital Engagement. New York: AMACOM Books, 2009.

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27

Barrera, Rick. Overpromise and overdeliver: How to design and deliver extraordinary customer experiences. New York: Portfolio, 2009.

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28

Barrera, Rick. Overpromise and Overdeliver. New York: Penguin USA, Inc., 2009.

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29

Chanda, Pradip. A requiem for a brand: Targeting the new-age consumer. New Delhi: Roli Books, 2010.

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30

Chanda, Pradip. A requiem for a brand: Targeting the new-age consumer. New Delhi: Roli Books, 2010.

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31

Chanda, Pradip. A requiem for a brand: Targeting the new-age consumer. New Delhi: Lotus Collection, Roli Books, 2010.

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32

Chanda, Pradip. A requiem for a brand: Targeting the new-age consumer. New Delhi: Lotus Collection, Roli Books, 2010.

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33

Tellis, Gerard J. Advertising exposure, loyalty, and brand purchase : a two-stage model of choice. Cambridge, Mass: Marketing Science Institute, 1987.

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34

Joseph, Jim. The experience effect: Engage your customers with a consistent and memorable brand experience. New York: AMACOM, 2010.

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35

Rust, Roland T. Driving customer equity: Linking customer lifetime value to strategic marketing decisions. Cambridge, Mass: Marketing Science Institute, 2001.

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36

Matt, Simmons, ed. Winning together: The story of the Arsenal brand. London: Cyan, 2006.

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37

1948-, Heyman Bob, ed. Digital engagement: Internet marketing that captures customers and builds intense brand loyalty. New York: American Management Association, 2009.

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38

Tellis, Gerard J. Advertising exposure, loyalty, and brand purchase: A two-stage model of choice. Cambridge, Mass: Marketing Science Institute, 1987.

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39

Thomadakis, E. D. An examination of brand loyalty in the fast moving consumer goods market. Manchester: UMIST, 1996.

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40

Martini, I. Factors in building and maintaining brand loyalty: The case of women's magazines. Manchester: UMIST, 1997.

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41

Knox, Simon. New empirical developments on brand loyalty: Implications for segmentation strategy and equity. Cranfield: Cranfield School of Management, 1995.

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42

Knox, Simon. Competing on value: Bridging the gap between brand and customer value. London: Financial Times Pitman Pub., 1998.

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43

Maloney, Michael, and Richard D. Czerniawski. Creating Brand Loyalty. Hudson House Publishing, 1999.

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44

Customer Loyalty and Brand Management. MDPI, 2019. http://dx.doi.org/10.3390/books978-3-03921-336-8.

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45

McEwan, Bill/Fleming. How People Drive Brand Loyalty. Warner Books, 2003.

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46

Rubio, Natalia, and María Jesús Yagüe. Customer Loyalty and Brand Management. Mdpi AG, 2019.

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47

Erosion and variability in brand loyalty. Cambridge, Mass: Marketing Science Institute, 1996.

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48

Muthukrishnan, A. V. Decision ambiguity and consumer brand loyalty. 1993.

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49

Saleem, Nazimudeen. Brand Loyalty and Customer Retention Strategy. Independently published, 2019.

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50

Bontigui, Adriana. Building brand loyalty on internet portals. 2000.

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