Journal articles on the topic 'Brand Controversial Action'

Purpose The purpose of this study is to investigate consumers’ subconscious/emotional responses to brand tarnishment. Design/methodology/approach Brand tarnishment and the responses of business firms in protecting their brands against economic harm have been controversial topics for many years. Unfortunately, those who have resorted to the courts to protect their brands have met with mixed success, mainly because the methodologies used to demonstrate economic harm have proved controversial. One caveat in the history of court cases is the absence of any investigation related to emotional responses to brand dilution in general, and to brand tarnishment in particular. This is so, despite several calls to investigate this relationship. Findings It is concluded that the brand tarnishment of fairly well-known brands is largely ineffectual (neutral emotional responses). Research limitations/implications The primary contribution of this study is that, for the first time, some light is shed on consumers’ emotional responses to brand tarnishment. Irrespective of the neurophysiological measure used, the results consistently demonstrate that the subconscious responses to brand tarnishment are generally neutral. The results thus do not suggest any likelihood of severe economic harm due to negative emotional responses to brand tarnishment. Practical implications The results of this study have important managerial implications for brand managers, and particularly for those responsible for relatively well-established brands. It is clear that at the unconscious level, brand tarnishment is not as harmful as many seem to believe. There is evidence that brands will not be harmed if the “tarnishment” consists of social commentary. Social implications It could also suggest that consumers can differentiate between different forms of tarnishment, and that tarnishment involving social commentary is not frowned upon. This may be because the consumer agrees with the social commentary, or finds it amusing. In short, it seems that consumers may see the tarnishment as mildly amusing, but realize that it is not of a serious nature. Originality/value The results seem to suggest that legal action against those who tarnish brands is unnecessary and probably ineffective. Instead, this study proposes more innovative ways to respond to brand tarnishment.

PurposeThe purpose of this study is to explain how online brand communities work to support the denormalization of controversial (i.e. illegal yet normalized) gaming practices.Design/methodology/approachThis qualitative study was characterized by long-term immersion in an online brand community for Brazilian Xbox gamers. The dataset includes online and offline interactions with community members, interviews, and online archival data.FindingsThis study shows how online brand community members promoted legal gaming in a market where piracy was prevalent. It demonstrates how community members worked to establish coherence; engaged in cognitive participation; developed collective action that extended beyond the community; and reflected on their own work.Research limitations/implicationsThis study identifies online brand communities as a potential ally in combating controversial practices in online gaming; complements individual and behavioral approaches in explaining why consumers adopt controversial practices in online environments; and adds a normalization framework to the toolkit of Internet researchers.Practical implicationsThis study identifies ways in which the potential of online brand communities can be leveraged to reduce consumer adherence to controversial gaming practices through denormalizing these and normalizing alternative practices that may be more desirable to companies and other stakeholders.Originality/valueThis long-term, qualitative study inspired by normalization process theory offers an innovative perspective on the online practices of consumers who engage with a brand in ways that create value for themselves and for the brand.

Communication across languages and cultures is a markedly complex issue, and translation is more than just a careful linguistic transfer: it is a purposeful action designed to achieve the most effective result in a target group. Few studies have discussed the role of communicative intent in translation, and this paper is a small step towards filling the gap. The conceptual framework adopted in this study is Skopostheorie (Vermeer, 1989), a functionalist approach with an emphasis on communicative Skopos (purpose or aim), target texts and audiences. Using a method of contrastive comparison among effective, ineffective and controversial brand name translations from English to Mandarin Chinese, a systematic analysis is conducted regarding four translation strategies: phonetic appeal, suitable meaning, socio-cultural adaptation and consumer acceptance. The findings demonstrate that any effective communication strategy needs to be in accordance with the communicative purpose of achieving an optimal impact upon the target group, and a successfully translated brand name should function in a target culture as effectively as the original name in a source culture. They suggest that a function oriented approach, rather than a source-text oriented approach, holds the key for a successful outcome. The most important thing is that translated brand names suit the needs of Chinese consumers. This study is significant in that it challenges the traditional sound/meaning-based approach, and provides enriched understanding of the importance of achieving communicative purposes and optimal functional impact in a target group. The insights gained from this study add a vital conceptual dimension to the study of translation, and cross-cultural communication in general. In addition, the findings of this study may also provide practical assistance for an effective outcome in translation, and have pedagogical value in the teaching of translation. While the discussion in this study is based on Chinese data, the findings have implications for the translation of other languages.

Personal hygiene products are used on a daily basis by many people. Many are comparable to the Trojan horse. On the outside, they appear to be harmless. They are contained in attractive bottles and they rely on misleading ads to attract consumers. However, these products may contain potentially harmful chemicals and many people are unaware of how individuals, societies and environments are affected in the various stages of the life cycle of many personal hygiene products. Our STSE issue deals with an everyday product that falls under the Trojan horse analogy–lotion. We are concerned that our peers and other young adults are purchasing lotions without the knowledge of how they came to stand on the shelves of a store. We conducted a correlation study between gender and popular lotion brands among teenagers and the reasons behind their choices. We came to the conclusion that more females than males were interested in popular lotion brands due to enticing features that targets mainly feminine interests (e.g. scent is an aspect of lotion that more females than males consider when purchasing the brand). For our actions, we prepared an educational mind-map on our issue and a video compilation where we interviewed female students on their reactions to various lotion brand commercials. Our actions are meant to inform the public about the controversies surrounding our issue and the techniques companies use to gain the attention of potential consumers.

During the latter part of the 2010s, many fashion brands – e.g., Gucci, Burberry, Dolce & Gabbana, Prada, Dior – have been caught up with scandals and called out for racism, cultural appropriation and other types of insensitivity towards vulnerable groups. This article will unpack, through critical analysis of some of these examples, the changing landscape of the ‘fashion scandal’ in the late-2010s. We understand fashion scandals as the fuel of fashion. They are debated in social media and they are controversial actions, statements or events that cause strong emotional responses. Even though scandal has been proven effective in fashion marketing for decades, and despite it is still frequently used, there might be a change on the way. Our examples suggest that with the rise of social media and its so-called ‘citizen journalism’ the tactics of creating scandals may have lost their lustre and can easily turn against the brand. We will also discuss new tactics that brands have adopted to escape undesired scandals by establishing new roles such as the ‘diversity consultant’.

The online publicity/advertising is a form of promotion utilizing the internet as a quasi-exclusive mean of marketing, serving to attract new customers in larger numbers at costs as low as possible. The online advertising is considering actions by which the organization submits to general or specific audience information on its products and services, its brand names or more about itself. The online advertising success depends significantly on a solid knowledge of the advertising domain in general, on a good knowledge of internet as a medium of communication and prompt information, as well as on the consumer reaction and feedback.As it is an area of utmost interest, where time equals money literally, the air transportation and especially the low-cost air transportation involves a need for a versatile and offensive online advertising.The case analyzed is paradoxical underlying perhaps the microeconomics principle of communicating vessels applicable to any system, but favorable to consumers (in this case). Even inconveniencies occurred (extra fees, more curious requirements regarding luggage, services on board…), by overall, hence in a balanced situation, the possibilities to get sound and in a shorter time at destination, is more appreciated by the consumers (passengers).We speak about a psychological aspect in the relationship customer- service provider, meaning that the consumer retains the needed information, brand, even under the publicity form and becomes attached to the activity or service which brings him profit (tangible or not tangible).

Before modern day toothpaste people tried several different things to clean their teeth such as using eggshells, ash, ground oyster shells and salt. When an American dentist Peabody added soap to his toothpaste things started to change, but did they change for the better? Modern toothpaste includes all kinds of chemicals from natural ingredients to synthetically made ingredients. These ingredients are added to help with oral health. At least that’s what it’s supposed to be! However, some of the ingredients may do some harm to our well-being and to our environment. For this social action project, I discuss some effects of toothpaste ingredients on personal health as well as the environment. I also conducted an experiment to test teeth whitening claims and I checked to see if there are controversial microbeads in some toothpaste brands. My proposed action is to inform people of what is in toothpaste so they can make an informed decision and I suggest healthier alternatives such as homemade toothpastes with healthier ingredients.

SCIENTISM AND SECULARISM: Learning to Respond to a Dangerous Ideology by J. P. Moreland. Wheaton, IL: Crossway, 2018. 224 pages. Paperback; $16.99. ISBN: 9781433556906. *Early in his new book, Scientism and Secularism: Learning to Respond to a Dangerous Ideology, J. P. Moreland relates a story of a hospital stay. After telling his nurse that he earned his BS in physical chemistry, his ThM in theology, his MS in philosophy, and his PhD in philosophy, she observes that he "had taken two very unrelated, divergent paths" (p. 23). "Before she could explain further, I asked if this was what she meant: I started off in science, which deals with reality--hard facts--and conclusions that could be proved to be true. But theology and philosophy were, well, fields in which there were only private opinions and personal feelings ... (p. 23)." *In response, Moreland's nurse looks surprised and acknowledges this "was exactly what she had in mind" (p. 24). Rather than supposing his interlocutor is simply a kind nurse hoping to move on to her next patient, Moreland instead interprets the position he articulates for her as illustrating that "scientism" is "the intellectual and cultural air that we breathe" (p. 24). *Scientism is the nemesis in Moreland's book. He loathes it. But the precise definitional target of his loathing is not always clear. Early in the book, Moreland distinguishes "strong scientism" and "weak scientism." Strong scientism claims "something is true, rationally justified, or known if and only if it is a scientific claim that has been successfully tested and that is being used according to appropriate scientific methodology" (p. 27). Weak scientism, by contrast, "acknowledges truth apart from science," but "still implies that science is by far the most authoritative sector of human knowing" (p. 28). That's a helpful distinction, even if it is doubtful whether many accept strong scientism (Moreland provides no examples), and depending on how one defines "authoritative," it is also doubtful whether many people reject weak scientism. Having thus introduced the distinction, however, this nuance is often lost in the pages that follow, even in places where the clarity could have proved useful. More problematically, we never get a definition of what Moreland means by "science." To his credit, Moreland defends the omission, claiming that science cannot, in principle, be demarcated from nonscience (pp. 160-63). Still, it is difficult to follow the implications of Moreland's argument--effectively, an extended argument against scientism--without a working definition of what science is. Do only the hard sciences count? Or do the so-called soft sciences count as well? Or might empirical-leaning philosophy and theology and history count too? These distinctions are not readily available, and so it isn't clear precisely what position Moreland is arguing against. It is clear only that Moreland really dislikes it. *When Moreland offers data to support his argument, the results are also disappointing. For example, while reflecting on the supposed conflict between science and religion, Moreland estimates *"that 95% of science and theology are cognitively irrelevant to each other ... in that other 5% or so of science, there is direct interaction with Christian doctrine. Within this category, I would say that 3% of science provides further evidential support for Christian teaching ... that leaves 2% of current scientific claims that may seem to undermine Christian theology" (pp. 173-74, emphasis Moreland's). *None of these data are cited. They instead appear to be precisely what Moreland says they are--Moreland shooting from the hip. Oddly, he includes a pie chart to illustrate his guesswork. *Worse than these eccentricities, Moreland regularly falls prey to the very kind of scientific thinking he decries. On one hand, he proposes that "[t]he primary academic disciplines suited to studying the nature of consciousness ... are biblical studies, theology, and philosophy of mind" (p. 85). This view, to be frank, seems rather idiosyncratic and is not one that many academics, including religious ones, would ascribe to. Theistic philosophers rarely lean on biblical scholarship in developing their views of consciousness. On the other hand, Moreland's own variety of scientism appears in his defense of intelligent design, a position that accepts God's direct action throughout evolutionary history. Moreland strongly endorses intelligent design understood this way. Moreover, he emphasizes that we have scientific reasons to endorse the position: "intelligent design advocates believe that they can and have discovered scientific data that is best explained by an intelligent designer--the origin of the universe, life, consciousness, cases of irreducible complexity, and so on" (p. 171). *Understood in this way, intelligent design takes the hypothesis of an intelligent designer to be our best scientific explanation for a range of phenomena. Intelligent design thus stands against rival theistic accounts of evolution such as theistic evolution. Theistic evolution rejects the perspective offered by intelligent design, claiming that a creator is not best construed as a scientific hypothesis. Rather, according to theistic evolution, our reason to believe in God comes largely from nonscientific disciplines such as theology or philosophy. Accounts of creation such as theistic evolution are therefore comfortable with the claim that we can know about God as creator without requiring that this knowledge be distinctively scientific. For Moreland, by contrast, it seems God's creative action is best understood as empirically detectable, and that science offers a privileged perspective on our knowledge of God as creator. In discarding rival theistic accounts in favor of his brand of intelligent design, Moreland thus seems to embrace the very kind of scientism he pleads with us to reject. *Do some of Moreland's arguments land? Of course! Moreland is a professional philosopher with an impressive record. For example, his argument that scientism is self-refuting (p. 47-51) has strong moments: if scientism claims that science offers our only route to knowledge, then accepting that claim entails that we ought not accept scientism, since the position stakes a claim that can't be scientifically verified. Of course, this kind of argument works only for a particularly strong version of scientism, one that resembles the discarded logical positivism of the early twentieth century more than the subtler kinds of scientism that are widely held today. Likewise, some of Moreland's arguments for the immateriality of consciousness (pp. 86-88), the cosmological argument (p. 133-39), and the fine tuning argument (pp. 141-47) track contemporary conversations, even if these arguments are more controversial than Moreland gives them credit for. The problem with Moreland's book is not that it is completely devoid of clear philosophical thinking. The problem is that the wheat is mixed thoroughly with the chaff, and the two are difficult to separate. *Do we recommend the book? Not for the casual reader. Moreland's book is misleading: dangerous for the believer in its mischaracterizations and simplifications, infuriating for the unbeliever in its handling of both science and religion. Importantly, we (the reviewers) agree on this despite coming from different places: one of us (Vukov) is a Catholic and philosopher; the other (Burns), an atheist and biologist. For the careful scholar, though, the book may be worth skimming, as a spur to more careful reflection. Whether scientism is true or false, it has wide-reaching implications. We agree that the subject merits a serious and careful book-length discussion. That's just not what Moreland's book delivers. *Reviewed by Joe Vukov, Assistant Professor of Philosophy at Loyola University Chicago, Chicago, IL 60660; and Michael B. Burns, Assistant Professor of Biology at Loyola University Chicago, Chicago, IL 60660.

Society, countries, chaps and organizations are going through an atypical moment in history because of the Covid-19 pandemic, which highlights the need to strategically propose local, regional and planetary solutions for phenomena that affect the health and the economy. In this context, the communication of organizations is driven by the frenetic circulation of content and meanings disseminated by digital media, a phenomenon that has changed - and continues to change - the modes of subjectivation, conversation and sociability, as it elevates the actors, the shares to infinity and the connections. This challenging environment constitutes a favorable territory for building relationships, but also foments of conflicts and reputational crises that may involve people, governments, institutions, brands, organizations, etc. Hence, the current scenario shows that the production of information and the building of relationships through digital media reflect on identity, image and reputation. We highlight the existence of a fine line that can become unfavorable through controversial and contradictory communicative actions, given that the contents are disseminated and subject to all kinds of evaluation by the “inhabitants” of the online ecosystem. The organizational performance must align ethical, transparent and coherent principles with corporate and public objectives, as well as paying attention to the rapid changes on the contemporary society. The monitoring of communication becomes a fundamental tool so that, given the fast connections made possible by the development of digital technologies and media, organizations can prevent and manage possible crises and conflicts. These theoretical-pragmatic scenario reinforce the nature of the Public Relations activity as a true sine qua non, as poorly planned speeches and strategies can trigger negative reactions when produced in a time of heightened social sensitivity. In conclusion, the scenario also points to challenges related to the surveillance of citizens, which cover issues related to security, integrity and privacy. Thus, the objective of this article is to analyze, discursively, based on the notion of ethos, two audiovisual utterances from Rede Globo de Televisão on its official Youtube channel, in July 2020, entitled: “Globo – Qualidade também é respeito” and “Globo – Qualidade também é brasilidade”. The methodological procedures correspond to bibliographic research, discussing themes such as digital media, public relations, identity, image, reputation and organizations, and principles of discourse analysis, discussing the production of meaning effects in images of the self (ethos) that can produce cognitive dissonance in the audience. We investigated surveys carried out and made available by the Public Relations consultancy entitled Edelman to understand the trust of citizens in the Brazilian media, which show that more than half of the interviewees distrust the mass media. We infer that ethical, honesty and truth issues become central to reputation due to the acceleration of mediatization processes, marked by interactivity, participation, and clashes, launching organizations into an ocean of vulnerability characterized by praise, boycotts and cancellations who place the strategic management of public relations as imperative in the face of reverberations and negative conversations about the image and reputation of organizations on the digital media.

Purpose This study aims to investigate some factors that might drive Muslims in Indonesia to get involved in a French brands boycott movement by examining the moderating role of brand judgment and counterargument. Design/methodology/approach An online survey has been conducted to 1,063 respondents from all over Indonesia. The respondents are selected using the purposive sampling technique. The model is assessed using covariance-based structural equation modeling, which includes the assessment of measurement and structural model. An interaction moderation technique is applied to examine the effect of moderators on the structural model. Findings This study shows that the French brand boycott is strongly affected by consumer animosity, perceived efficacy and subjective norms. Moreover, this study also found that the effect of animosity on boycott intention is dampened by brand judgment and counterargument. Practical implications First, multinational companies are advised to be careful in creating a campaign. They should avoid sensitive words or the use of specific figures or places highly respected by Muslims. A sensitive campaign might spread hatred, and it is directly connected with the boycott movement based on history. Second, it is pivotal for multinational companies to focus more on product or brand values instead of controversial issues. Finally, multinational companies are also advised to strengthen brand love. When brand love is strong, it is difficult for them to stop patronizing the brand or even switch to other brands. Originality/value Prior studies’ findings are still inconclusive in explaining some factors that lead to the success of a boycott call-to-action. Therefore, this study contributes to boycott literature by revealing the importance of brand judgment and counterargument to moderate consumer animosity and boycott intention link.

Purpose This study aims to examine how religiosity influences brand loyalty toward religiously positioned brands (Chick-fil-A, Forever 21, etc.) when these brands engage in morally controversial actions. Design/methodology/approach Study 1 investigates how religiosity affects brand loyalty when religiously positioned brands engage in religiousness-related vs nonreligiousness-related morally controversial actions. Study 2 examines several psychological processes (reactance, forgiveness and moral decoupling) as mediators of the effects of intrinsic religiosity and extrinsic religiosity on brand loyalty for controversial religious brands. Findings Study 1 demonstrates that religiosity leads to positive brand loyalty for religiously positioned brands in the case of both religiousness-related and nonreligiousness-related controversies. Study 2 reveals that intrinsic religiosity (extrinsic religiosity) leads to brand loyalty through moral decoupling and forgiveness, but not through reactance, when religious brands engage in religiousness-related (nonreligiousness-related) controversies. Research limitations/implications This research focuses on the effects of religiosity on brand loyalty for morally controversial religious brands but does not examine the effects of religious affiliation (Christianity, Islam, Hinduism, etc.). The samples include only US residents. Practical implications Religious positioning of brands can engender brand loyalty for consumers with high levels of intrinsic religiosity and/or extrinsic religiosity, even when these brands engage in morally controversial actions. Originality/value This research shows that religiosity affects brand loyalty for morally controversial religious brands and demonstrates that psychological processes used by consumers to justify support for morally controversial religious brands depend on type of religiosity (intrinsic vs extrinsic) and type of controversy (religiousness-related and nonreligiousness-related).

Purpose Brands today operate in a dynamic business environment, which often requires them to take courageous actions, from taking a stand on controversial issues to responding to changing market needs. However, these actions are not merely strategic but also represent a unique aspect of the brands’ identity, which includes holding up to their core values and being resilient to social pressure. To better understand this positive virtue, the current study introduces the concept of brand bravery – a novel brand archetype that emulates the brand’s distinct identity. This study aims to conceptualize brand bravery and develop a psychometrically sound scale to measure it and investigate its relationship with positive brand relationship outcomes. Design/methodology/approach Two qualitative studies were conducted to identify the dimensions of perceived brand bravery. Three empirical studies develop and validate the proposed measurement scale and confirm the construct’s nomological validity by proposing a framework that explains the outcomes of perceived brand bravery. Findings Results from multiple studies support a seven-factor second-order reflective scale of perceived brand bravery, with dimensions altruism, bold, courageous, determined, enduring, fearless and gritty. The construct of brand bravery is found discriminant from other conceptually distinct but related brand attributes. Nomological validity tests further suggest that perceived brand bravery leads to positive consumer-related outcomes such as brand advocacy behaviors, positive attitude and consumer brand identification. Practical implications Brand bravery provides a vital roadmap to marketers who have sought to create a leading brand that can stay relevant in times of disruption. The multi-factor scale can help managers track, which dimension of the brand bravery scale is more relevant for shaping overall bravery perception. Originality/value The study introduces a novel brand attribute that has not been previously discussed beyond social and moral psychology literature. It conceptualizes brand bravery that will strengthen the understanding of this specific brand characteristic and provides a practical scale to measure brand bravery.

This paper investigates spreading behavior of branded content, within an online brand community. A total of 41.392 pieces of content were gathered to analyze the activity of 45 Twitter brands, in the Spanish food industry, during one-year period. The study uses an Exploratory Factor Analysis (EFA) to reveal the structure of that spreading behavior, addressing two key constructs: propagation and sharing. In addition, multiple regression analysis is conducted to identity the influence of the independent variables controlled by the company, which predict that spreading action on the proposed structural model. Findings indicate the significant effect of variables such as: mentions made by the brand, posting time or volume of tweets, in predicting audience spreading behavior. Controversially, results suggest that brand use of the retweet function generates a negative influence on audience response. The research also innovates exploring the impact of sentiment expressions used by the brand on audience spreading behavior. Keywords: Spanish economy; social media; Twitter; brand audience; online community.

Purpose Most previous studies have indicated promotional attributes separately (e.g. time pressure, giveaways, price discounts, exclusivity) and found controversial effects. This paper aims to explore how different attributes can be aligned with each other and integrated with different levels of brand strength to influence sales or purchase intention according to the fit logic. Design/methodology/approach Both field data and controlled experiments are used to understand the effectiveness of promotion configurations. This paper first conducts an exploratory study using qualitative comparative analysis, based on 625 online promotion campaigns. This paper identifies several effective configurations of promotion attributes, leading to the development of two hypotheses. Three experiments are then designed to test the validity of these two hypotheses. Findings The results show that strong brands should adopt nonmonetary promotion, whereas weak brands should adopt monetary promotion; exclusivity and time limitation should be used separately. Research limitations/implications This paper provides empirical insights on how promotion elicits sales in terms of the configuration of promotional attributes and brand strength. This paper examines the integrative effect of types of giveaways, promotion duration and promotion target as well as brand strength on promotion effectiveness. Future research can explore other promotional attributes. This study is a first attempt to introduce and apply the set-theoretic approach to address strategic research issues and inform strategic decisions and managerial actions. Practical implications The findings can facilitate marketers’ understanding and predictions of deal recipients’ responses to promotions. Originality/value This paper adopts a holistic view to investigate how different promotion attributes interact with one another to stimulate sales. It explores the integrative effect from field data and finds converging evidence through a set-theoretic approach and controlled experiments.

While R. J. Reynolds prepares to launch a new cigarette designed to recapture a portion of the 18- to 24-year-old female market from Philip Morris's rival Marlboro, a small health advocacy group receives an anonymous package exposing the marketing plans for the new brand. Poses the tactical strategies of the public health advocates against the defensive strategies of RJR as each group pursues its own goals.To evaluate the strategic opportunities of a health advocacy organization; assess the crisis management actions of a corporation marketing controversial products; examine the threats and opportunities created by anonymous whistle blowing; and consider the changing social attitudes about marketing and promotion of harmful products.

While R. J. Reynolds prepares to launch a new cigarette designed to recapture a portion of the 18- to 24-year-old female market from Philip Morris's rival Marlboro, a small health advocacy group receives an anonymous package exposing the marketing plans for the new brand. Poses the tactical strategies of the public health advocates against the defensive strategies of RJR as each group pursues its own goals.To evaluate the strategic opportunities of a health advocacy organization; assess the crisis management actions of a corporation marketing controversial products; examine the threats and opportunities created by anonymous whistleblowing; and consider the changing social attitudes about marketing and promotion of harmful products.

While R. J. Reynolds prepares to launch a new cigarette designed to recapture a portion of the 18- to 24-year-old female market from Philip Morris's rival Marlboro, a small health advocacy group receives an anonymous package exposing the marketing plans for the new brand. Poses the tactical strategies of the public health advocates against the defensive strategies of RJR as each group pursues its own goals.To evaluate the strategic opportunities of a health advocacy organization; assess the crisis management actions of a corporation marketing controversial products; examine the threats and opportunities created by anonymous whistleblowing; and consider the changing social attitudes about marketing and promotion of harmful products.

Traditionally, it has been argued that companies should maintain a neutral stance on issues of a social or political nature, especially controversial ones. However, in recent years, corporations have begun to adopt clear positions on sensitive and polarizing social and political issues. This new phenomenon, called corporate activism, is beginning to gain prominence in corporate strategies, which now extend beyond business objectives and sometimes may go against the beliefs held by many customers. To date, studies aimed at identifying whether these types of actions benefit or harm companies are scarce, and none of them have focused on consumer perceptions. Adopting the latter approach, this work identifies the antecedents and effects of corporate activism, and the influence that political ideology can have as a variable moderating these effects. Analysis of a sample of 1,521 individuals representative of the Spanish population using a structural equation model yielded the following results: (i) institutional and corporate credibility and authenticity act as antecedents of corporate activism, (ii) when credibility in institutions diminishes, consumers perceive that corporations should be more involved in social and political affairs, even when controversial or polarizing, (iii) reputation and brand equity are considered effects of corporate activism, and (iv) political ideology acts as a variable moderating these effects, in such a way that individuals with a more conservative ideology do not appreciate that companies that get involved in activist initiatives will enjoy positive consequences on their reputation and brand equity, while individuals with more liberal views do perceive such positive effects. These findings help companies to guide their strategic decisions, especially those related to corporate social responsibility (CSR), as well as help governments and institutions to understand the social changes that are taking place and understand the role that consumers expect corporations to play today.

Introduction Tiffany and Co. is an American luxury jewellery and specialty retailer with its headquarters in New York City. Each piece of jewellery, symbolically packaged in a blue box and tied with a white bow, encapsulates the brand’s unique diamond pieces, symbolic origin story, branded historical contributions and representations in culture. Cultural brands are those that live and thrive in the minds of consumers (Holt). Their brand promise inspires loyalty and trust. These brands offer experiences, products, and personalities and spark emotional connotations within consumers (Arvidsson). This case study uses Tiffany & Co. as a successful example to reveal the importance of understanding consumers, the influential nature of media culture, and the efficacy of strategic branding, advertising, and marketing over time (Holt). It also reveals how Tiffany & Co. earned and maintained its place as an iconic cultural brand within consumer culture, through its strong association with New York and products from abroad. Through its trademarked logo and authentic luxury jewellery, encompassed in the globally recognised “Tiffany Blue” boxes, Tiffany & Co.’s cultural significance stems from its embodiment of the expected makings of a brand (Chernatony et al.). However, what propels this brand into what Douglas Holt terms “iconic territory” is that in its one hundred and seventy-nine years of existence, Tiffany’s has lived exclusively in the minds of its consumers.Tiffany & Co.’s intuitive prowess in reaching its target audience is what allows it to dominate the luxury jewellery market (Halasz et al.). This is not only a result of product value, but the alluring nature of the “Tiffany's from New York” brand imagery and experience (Holt et al.), circulated and celebrated in consumer culture through influential depictions in music, film and literature over time (Knight). Tiffany’s faithfully participates in the magnetic identity myth embodied by the brand and city, and has become globally sought after by consumers near and far, and recognised for its romantic connotations of love, luxury, and New York (Holt). An American Dream: New York Affiliation & Diamond OriginsIt was Truman Capote’s characterisation of Holly Golightly in his book (1958) and film adaption, Breakfast at Tiffany’s (1961) that introduced the world to New York as the infatuating “setting,” upon which the Tiffany’s diamond rested. It was a place, that enabled the iconic Holly Golightly to personify the feeling of being abroad in New York and to demonstrate the seductive nature of a Tiffany’s store experience, further shaping the identity myth encompassed by the brand and the city for their global audience (Holt). Essentially, New York was the influential cultural instigator that propelled Tiffany & Co. from a consumer product, to a cultural icon. It did this by circulating its iconography via celebrity affiliations and representations in music, film, and literature (Knight), and by guiding strong brand associations in the minds of consumers (Arvidsson). However, before Tiffany’s became culturally iconic, it established its place in American heritage through historical contributions (Tiffany & Co.) and pledged an association to New York by personifying the American Dream (Mae). To help achieve his dream in a rapidly evolving economy (Elliott), Charles Lewis Tiffany purportedly brought the first substantial gemstones into America from overseas, and established the first American jewellery store to sell them to the public (Halasz et al.). The Tiffany & Co. origin story personifies the alluring nature of products from abroad, and their influence on individuals seeking an image of affluence for themselves. The ties between New York, Tiffany’s, and its consumers were further strengthened through the established, invaluable and emblematic nature of the diamond, historically launched and controlled by South African Diamond Cartel of De Beers (Twitchell). De Beers manipulated the demand for diamonds and instigated it as a status symbol. It then became a commoditised measurement of an individual’s worth and potential to love (Twitchell), a philosophy, also infused in the Tiffany & Co. brand ideology (Holt). Building on this, Tiffany’s further ritualised the justification of the material symbolisation of love through the idealistic connotations surrounding its assorted diamond ring experiences (Lee). This was projected through a strategic product placement and targeted advertising scheme, evident in dominant culture throughout the brand’s existence (Twitchell). Idealistically discussed by Purinton, this is also what exemplified, for consumers, the enticing cultural symbolism of the crystal rock from New York (Halasz et al.). Brand Essence: Experience & Iconography Prior to pop culture portraying the charming Tiffany’s brand imagery in mainstream media (Balmer et al.), Charles Tiffany directed the company’s ascent into luxury jewellery (Phillips et al.), fashioned the enticing Tiffany’s “store experience”, and initiated the experiential process of purchasing a diamond product. This immediately intertwined the imagery of Tiffany’s with New York, instigating the exclusivity of the experience for consumers (Holt). Tiffany’s provided customers with the opportunity to participate in an intricately branded journey, resulting in the diamond embodiment which declared their love most accurately; a token, packaged and presented within an iconic “Tiffany Blue” box (Klara). Aligning with Keller’s branding blueprint (7), this interactive process enabled Tiffany & Co. to build brand loyalty by consistently connecting with each of its consumers, regardless of their location in the world. The iconography of the coveted “blue box” was crafted when Charles Tiffany trademarked the shade Pantone No. 1837 (Osborne), which he coined for the year of Tiffany’s founding (Klara). Along with the brand promise of containing quality luxury jewellery, the box and that particular shade of blue instantly became a symbol of exclusivity, sophistication, and elegance, as it could only be acquired by purchasing jewellery from a Tiffany’s store (Rawlings). The exclusive packaging began to shape Tiffany’s global brand image, becoming a signifier of style and superiority (Phillips et al.), and eventually just as iconic as the jewellery itself. The blue box is still the strongest signifier of the brand today (Osborne). Ultimately, individuals want to participate in the myth of love, perfection and wealth (Arvidsson), encompassed exclusively by every Tiffany’s “blue box”. Furthermore, Tiffany’s has remained artistically significant within the luxury jewellery landscape since introducing its one-of-a-kind Tiffany Setting in 1886. It was the first jewellery store to fully maximise the potential of the natural beauty possessed of diamonds, while connotatively reflecting the natural beauty of every wearer (Phillips et al.). According to Jeffrey Bennett, the current Vice President of Tiffany & Co. New York, by precisely perching the “Tiffany Diamond” upon six intricately crafted silver prongs, the ring shines to its maximum capacity in a lit environment, while being closely secured to the wearer’s finger (Lee). Hence, the “Tiffany Setting” has become a universally sought after icon of extravagance and intricacy (Knight), and, as Bennett further describes, even today, the setting represents uncompromising quality and is a standard image of true love (Lee). Alluring Brand Imagery & Influential Representations in CultureEmpirical consumer research, involving two focus groups of married and unmarried, ethnically diverse Australian women and conducted in 2015, revealed that even today, individuals accredit their desire for Tiffany’s to the inspirational imagery portrayed in music, movies and television. Through participating in the Tiffany's from New York store experience, consumers are able to indulge in their fantasies of what it would feel like to be abroad and the endless potential a city such as New York could hold for them. Tiffany’s successfully disseminated its brand ideology into consumer culture (Purinton) and extended the brand’s significance for consumers beyond the 1960s through constant representation of the expensive business of love, lust and marriage within media culture. This is demonstrated in such films as Gentlemen Prefer Blondes (1953), Breakfast at Tiffany’s (1961), Sleepless in Seattle (1993), Legally Blonde (2001), Sweet Home Alabama (2002), The Great Gatsby (2013), and in the influential television shows, Gossip Girl (2007—2012), and Glee (2009—2015).The most important of these was the film Breakfast at Tiffany’s (1961), and the iconic embodiment of Capote’s (1958) Holly Golightly by actress Audrey Hepburn (Wasson). Hepburn’s (1961) portrayal of the emotionally evocative connotations of experiencing Tiffany’s in New York, as personified by her romantic dialogue throughout the film (Mae), produced the image that nothing bad could ever happen at a Tiffany’s store. Thus began the Tiffany’s from New York cultural phenomenon, which has been consistently reiterated in popular media culture ever since.Breakfast at Tiffany’s also represented a greater struggle faced by women in the 1960s (Dutt); that of gender roles, women’s place in society, and their desire for stability and freedom simultaneously (Sheehan). Due to Hepburn’s accurate characterisation of this struggle, the film enabled Tiffany & Co. to become more than just jewellery and a symbol of support (Torelli). Tiffany’s also allowed filming to take place inside its New York flagship store to which Capote’s narrative so idealistically alludes, further demonstrating its support for the 1960s women’s movement at an opportune moment in history (Torelli). Hence, Tiffany’s from New York became a symbol for the independent materialistic modern woman (Wasson), an ideal, which has become a repeated motif, re-imagined and embodied by popular icons (Knight) such as, Madonna in Material Girl (1985), and the characterisations of Carrie Bradshaw by Sarah Jessica Parker, Charlotte York by Kristin Davis (Sex and the City), and Donna Paulsen by Sarah Rafferty (Suits). The iconic television series Sex and the City, set in New York, boldly represented Tiffany’s as a symbol of friendship when a fellow female protagonist parted with her lavish Tiffany’s engagement ring to help her friend financially (Sex and the City). This was similarly reimagined in the popular television series Suits, also set in New York, where a protagonist is gifted two Tiffany Boxes from her female friend, as a token of congratulations on her engagement. This allowed Tiffany & Co. to add friendship to its symbolic repertoire (Manning), whilst still personifying a symbol of love in the minds of its consumers who were tactically also the target audiences of these television shows (Wharton).The alluring Tiffany’s image was presented specifically to a male audience through the first iconic Bond Girl named Tiffany Case in the novel Diamonds Are Forever (Fleming). The film adaption made its cultural imprint in 1971 with Sean Connery portraying James Bond, and paired the exaggerated brand of “007” with the evocative imagery of Tiffany’s (Spilski et al.). This served as a reminder to existing audiences about the powerful and seductive connotations of the blue box with the white ribbon (Osborne), as depicted by the enticing Tiffany Case in 1956.Furthermore, the Tiffany’s image was similarly established as a lyrical status symbol of wealth and indulgence (Knight). Portrayed most memorably by Marilyn Monroe’s iconic performance of Diamonds Are a Girl’s Best Friend (Gentlemen Prefer Blondes). Even though the song only mentions Tiffany’s lyrically twice (Vito et al.), through the celebrity affiliation, Monroe was introduced as a credible embodiment of Tiffany’s brand essence (Davis). Consequently, she permanently attached her image to that of the alluring Tiffany Diamonds for the target audience, male and female, past and present (Vito et al.). Exactly thirty-two years later, Monroe’s 1953 depiction was reinforced in consumer culture (Wharton) through an uncanny aesthetic and lyrical reimagining of the original performance by Madonna in her music video Material Girl (1985). This further preserved and familiarised the Tiffany’s image of glamour, luxury and beauty by implanting it in the minds of a new generation (Knight). Despite the shift in celebrity affiliation to a current cultural communicator (Arvidsson), the influential image of the Tiffany Diamond remains constant and Tiffany’s has maintained its place as a popular signifier of affluence and elegance in mainstream consumer culture (Jansson). The main difference, however, between Monroe’s and Madonna’s depictions is that Madonna aspired to be associated with the Tiffany’s brand image because of her appreciation for Marilyn Monroe and her brand image, which also intrinsically exuded beauty, money and glamour (Vito et al.). This suggests that even a musical icon like Madonna was influenced by Tiffany & Co.’s hold on consumer culture (Spilski et al.), and was able to inject the same ideals into her own loyal fan base (Fill). It is evident that Tiffany & Co. is thoroughly in tune with its target market and understands the relevant routes into the minds of its consumers. Kotler (113) identifies that the brand has demonstrated the ability to reach its separate audiences simultaneously, with an image that resonates with them on different levels (Manning). For example, Tiffany & Co. created the jewellery that featured in Baz Luhrmann’s 2013 cinematic adaption of F. Scott Fitzgerald’s novel, The Great Gatsby (1925). Through representing a signifier of love and lust induced by monetary possessions (Fitzgerald), Tiffany’s truthfully portrayed its own brand image and persuaded audiences to associate the brand with these ideals (Holt). By illustrating the romantic, alluring and powerful symbolism of giving or obtaining love, armed with a Tiffany’s Diamond (Mae), Tiffany’s validated its timeless, historical and cultural contemporary relevance (Greene).This was also most recently depicted through Tiffany & Co.’s Will You (2015) advertising campaign. The brand demonstrated its support for marriage equality, by featuring a real life same-sex couple to symbolise that love is not conditional and that Tiffany’s has something that signifies every relationship (Dicker). Thus, because of the brand’s rooted place in central media culture and the ability to appeal to the belief system of its target market while evolving with, and understanding its consumers on a level of metonymy (Manning), Tiffany & Co. has transitioned from a consumer product to a culturally relevant and globally sought-after iconic brand (Holt). ConclusionTiffany & Co.’s place-based association and representational reflection in music, film, and literature, assisted in the formation of loyal global communities that thrive on the identity building side effects associated with luxury brand affiliation (Banet-Weiser et al.). Tiffany’s enables its global target market to revel in the shared meanings surrounding the brand, by signifying a symbolic construct that resonates with consumers (Hall). Tiffany’s inspires consumers to eagerly exercise their brand trust and loyalty by independently ritualising the Tiffany’s from New York brand experience for themselves and the ones they love (Fill). Essentially, Tiffany & Co. successfully established its place in society and strengthened its ties to New York, through targeted promotions and iconographic brand dissemination (Nita).Furthermore, by ritualistically positioning the brand (Holt), surrounding and saturating it in existing cultural practices, supporting significant cultural actions and becoming a symbol of wealth, luxury, commitment, love and exclusivity (Phillips et al.), Tiffany’s has steadily built a positive brand association and desire in the minds of consumers near and far (Keller). As a direct result, Tiffany’s earned and kept its place as a culturally progressive brand in New York and around the world, sustaining its influence and ensuring its survival in today’s contemporary consumer society (Holt).Most importantly, however, although New York has become the anchor in every geographically exemplified Tiffany’s store experience in literature, New York has also become the allegorical anchor in the minds of consumers in actuality (Arvidsson). Hence, Tiffany & Co. has catered to the needs of its global target audience by providing it with convenient local stores abroad, where their love can be personified by purchasing a Tiffany Diamond, the ultimate symbol of authentic commitment, and where they can always experience an allusive piece of New York. ReferencesArvidsson, Adam. Brands: Meaning and Value in Media Culture. New York: Routledge, 2006.Balmer, John M.T., Stephen A. Greyser, and Mats Urde. “Corporate Brands with a Heritage.” Journal of Brand Management 15.1 (2007): 4–17.Banet-Weiser, Sarah, and Charlotte Lapsansky. “RED Is the New Black: Brand Culture, Consumer Citizenship and Political Possibility.” International Journal of Communication 2 (2008): 1248–64. Breakfast at Tiffany’s. Blake Edwards. Paramount Pictures, 1961.Capote, Truman. Breakfast at Tiffany’s. New York: Random House, 1958.Chernatony, Leslie D, and Francesca Dall'Olmo Riley. “Defining a 'Brand': Beyond the Literature with Experts' Interpretations.” Journal of Marketing Management 14.5 (1998): 413–38.Material Girl. Performed by Madonna. Mary Lambert. Warner Bros, 1985. Music Video. Davis, Aeron. Promotional Cultures. Cambridge: Polity Press, 2013.Diamonds Are Forever. Guy Hamilton. United Artists, 1971.Dicker, Ron. “Tiffany Ad Features Gay Couple, Rings in New Year in a Big Way.” The Huffington Post Australia, 11 Jan. 2015. Dutt, Reema. “Behind the Curtain: Women’s Representations in Contemporary Hollywood.” Department of Media and Communications (2014): 2–38. Elliott, Alan. A Daily Dose of the American Dream: Stories of Success, Triumph, and Inspiration. Edinburgh: Thomas Nelson, 1998.Fill, Chris. Marketing Communications: Interactivity, Communities and Content. 5th ed. New Jersey: Prentice Hall, 2009.Fitzgerald, F. Scott. The Great Gatsby. New York: Charles Scribner’s Sons, 1925.Fleming, Ian. Diamonds Are Forever, London: Jonathan Cape, 1956.Gemological Institute of America, “Diamond History and Lore.” GIA, 2002–2016. Gentlemen Prefer Blondes. Howard Hawks. 20th Century Fox, 1953.Glee. Prod. Ryan Murphy. 20th Century Fox. California, 2009–2015. Television.Gossip Girl. Prod. Josh Schwartz. Warner Bros. California, 2007–2012. 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Pop Culture Places: An Encyclopedia of Places in American Popular Culture. Santa Barbara: ABC-CLIO, 2014.Kotler, Philip. Principles of Marketing. 2nd ed. Englewood Cliffs: Prentice Hall, 1983.Lee, Jane. “Deconstructing the Tiffany Setting.” Forbes video clip. YouTube, 3 Oct. 2012.Legally Blonde. Robert Luketic. Metro-Goldwyn-Mayer, 2001.Mae, Caity. “A Love Letter to Tiffany & Co.” Blog post. Thought Catalogue, 7 May. 2014.Manning, Paul. “The Semiotics of Brand.” The Annual Review of Anthropology 39 (2010): 33–46.Nita, Catalina. “Tiffany & Co: Brand Image Linked with American Cinema.” Blog post. Impressive Magazine, 11 Aug. 2013.Osborne, Neil. “Bling in a Blue Box: How an Iconic Brand Delivers Its Promise.” Professional Beauty Magazine: Business Feature, Mar/Apr. 2015: 152–53.Phillips, Clare, and Tiffany and Company. Bejewelled by Tiffany. Connecticut: Yale UP, 2006.Purinton, Elizabeth F. “An Analysis of Consumers' Attitudes about Artificial Diamonds and Artificial Love.” Journal of Business and Behavior Sciences 24.3 (2012): 68–76.Rawlings, Nate. “All–TIME 100 Fashion Icons: Designers & Brands: Tiffany & Co.” Time, 2 Apr. 2012. Sex and the City. TV Series. Prod. Darren Star. Warner Bros. California, 1998–2004.Sheehan, Kim B. Controversies in Contemporary Advertising: Gender and Advertising. 2nd ed. New York: SAGE, 2013.Sleepless in Seattle. Dir. Nora Ephron. TriStar, 1993.Spilski, Anja, and Andrea Groeppel-Klein. “The Persistence of Fictional Character Images beyond the Program and Their Use in Celebrity Endorsement: Experimental Results from a Media Context Perspective.” Advances in Consumer Research 35 (2008): 868–70.Suits. TV series. Prod. Aaron Korsh. New York: NBC Universal, 2011-2016.Sweet Home Alabama. Dir. Andy Tennant. Touchstone, 2002. The Great Gatsby. Dir. Baz Luhrmann. Village Roadshow, 2013.Tiffany & Co. “The World of Tiffany: The Tiffany Story.” T&CO, 2016.Torelli, Carlos, J. Globalization, Culture, and Branding: How to Leverage Cultural Equity for Building Iconic Brands in the Era of Globalization. London: Palgrave Macmillan, 2013.Twitchell, James B. 20 Ads That Shook the World: The Century’s Most Ground-Breaking Advertising and How It Changed Us All. New York: Three Rivers P, 2000.Vito, John D., and Frank Tropea. The Immortal Marilyn: The Depiction of an Icon. Maryland: Scarecrow P, 2006.Wasson, Sam. “How Holly Golightly Changed the World.” Harpers Bazaar, 14 Oct. 2011. Wharton, Chris. Advertising Critical Approaches. New York: Routledge, 2015.Will You. Advertisement. Tiffany & Co. New York: Ogilvy & Mather, 2015.

I hate being misunderstood. I guess we all do, but it goes with the territory. I use the word coloured, and he seems offended: 'We Brits don't say 'coloured'. It's regarded as patronising. We say black, if we say anything. And if we do it's for reasons of simple practicality. It doesn't matter. ' Of course, what he seems to be missing, is that the word coloured in South Africa now refers less to skin colour, and more to a distinct cultural group, with it's own language (a dialect of Afrikaans), food (of Malay origin), and music. To say black in this context would be inaccurate, and cause confusion. Danya and Kyla attend the Yeoville Community School, situated in a vibrant and culturally diverse suburb of Johannesburg. On returning from school one day Danya announces: 'We have to do something at school about our culture. What is our culture Daddy?'To which her father replies, 'Go and ask your mother.' 'Well…we're sort of New Age, sort of holistic…', Toni fumbles. A few days later… 'So what did you do in the end?' Soli asks. 'Oh, us and all the other coloured kids sang, Daar Kom die Alabama'1 says Kyla. It would seem that children want to know where they come from. 'I want you to divide yourself up into your different race groups', the facilitator says. We are in a Managing Diversity workshop, and he means the old South African race classification system, but of course he wants to see what we do with it. We end up with a group of Blacks (including three 'Asians'); an African group (including two 'Whites'); a White group (two); and the Human Race (two).'Why didn't you join the white group?' Thloki asks the Human Race.'I don't define myself by my race', I reply.'Ha! Wait till there's a war over resources' he laughs, 'then you'll quickly pick a side!' The postmodernist argument ensues: 'There is no such thing as race…all these arbitrary classifications…it's nothing but a social construct!''Well you never lived as a black person under apartheid. It was very real to me!'The facilitator aims to mediate/translate for the rest of us: 'Well yes, it is just a social construct. But one which had very real consequences for people.' 'Nobody goes into town anymore' a woman says. To which Har Bhajan replies, 'When I was last in town, there were lots of people there.' Of course, what she means is, hardly any white people go into town anymore. (And she's right about that.) But what is that, the way certain people become invisible, depending on who's looking? My friend Karima and I attend an Al Jarreau concert. Fairly expensive tickets, and almost the entire audience is black. I'm not sure why I'm quite so surprised. But this is Sandton, the richest formerly white suburb of Johannesburg. Perhaps working in the NGO sector I've missed how much things are actually changing… I wonder how many people in the audience have been into town lately. With the shift in power, and the -- albeit slow -- levelling of the playing field, now it is possible for white South Africans to be at the receiving end of racial discrimination too… I am visiting my cousin. He is 60, and a musician. But times are tough for him now. His brother was shot dead in his driveway while someone stole his car. And it's hard for him to find work. 'I am too white, now', he says. He is not bitter, just saddened. In his day he had probably the most famous jazz club in Johannesburg. Rumours it was called. 'The best little bootlegger in Bellevue' he called himself. He was known for breaking the law then. His club was racially integrated long before it was allowed. Controversial South African artist, Beezy Bailey, has an alter ego: 'The creation of Joyce was born of the frustration of 'increasingly prevalent affirmative action'. Bailey submitted two artworks for a triennial exhibition. One was with the traditional 'Beezy Bailey' signature (rejected) the other signed 'Joyce Ntobe'! The latter now enjoys an honoured place in the SA National Gallery as part of its permanent collection. When the curator of the SA National Gallery wanted to work on a paper about three black women artists, Joyce Ntobe being one, Bailey let the cat out the bag which caused a huge media 'scandale'.' (Carmel Art) I spent three months in London, and I realised how easy it is to be white there. Or rather, how easy it is to not be white. Of course, it 'doesn't matter' there, because it doesn't matter. It's easy to donate a monthly cheque to Worldvision, and read about the latest chaos in Zimbabwe in the free rag on the tube, and never have to look overwhelming poverty and disease in the face. But when you live on the African continent, you are very aware of being white. At the diversity workshop, I realise how white South Africans seem to get to take the rap here for the actions of white people on the planet. It's not just the effects of apartheid that black South Africans are angry about it seems, it's also the effects of the global economy, that cause the rich to become richer, and the poor to become poorer. Oh sure, that's not just an issue of race, but the poorest on our planet remain 'people of colour', and wealth remains concentrated in the West/North. I realise also that the Black and African groups at the workshop have one thing that they agree on quite strongly - the importance of making the African continent one's focus. Though the two of us in the Human Race group have both read Naomi Klein's No Logo -- and care about the effects on the poor of economic globalisation -- our sense of 'internationalism' is not viewed in a positive light, but seen rather as 'elitist'. * * * 'The thing about the Dutch' says Gary, 'is that they're pragmatic. They're not politically correct -- call the prostitutes prostitutes, not sex workers, but tax them, and give them health care. They have a strong human rights culture.' The Afrikaners are descendents of these transparent, curtainless Dutch. Sometimes I can see it. 'It is not words that make for bigotry, but attitudes', says columnist Ira Pilgrim. 'Some of the most bigoted people I have known always used the 'correct' words.'2 I am not politically correct. There are certain words I'd never use, and couldn't bring myself to, not out of political correctness, but because they're invested with hate. But words like 'whitey', darkie' and 'honky', where I sit, are terms of endearment. I'd never use them on strangers, but amongst friends, they're terms of affection and irony, because we're laughing at ourselves, and each other. 'It's hard to explain to anyone' Gary continues, 'what it's like living in a place where -- from the time you wake up in the morning, till you close your eyes at night -- every breath that you take is politicised.' Gary left the country because he didn't want to be conscripted to fight a war he didn't believe in. He's done well for himself in Europe. But he had to give up his homeland. I catch a 'Zola', the mini-bus taxi named after South Africa's barefoot runner Zola Budd, probably most famous for inadvertently tripping Mary Decker at the 1984 Olympics (Finnegan). Zola was little and fast, like the taxi's that 'zip, zip, zip' -- often to the infuriation of other motorists -- hence the affectionate nickname. They're the peril of the road, but the saviour of the immobile masses, with their unique language and hand signals. I overhear bits of Zulu conversation, including 'Brooke…Ridge…Thorne.' Our soaps, too, are politicised. It would seem that even black South Africans watch The Bold and the Beautiful for light relief. Usually I am the only whitey here, but accepted as just another carless commuter moving from A to B. Despite the safety risks of bad driving, I enjoy it. I did a Zulu course a few years ago. I didn't learn much Zulu -- discovered I don't have the tongue or an ear for African languages -- but I learnt a lot from the course nevertheless. 'Tell us about an experience that you've had, that was a result of cultural misunderstandings' says the facilitator. 'I spent much of my first year at University hungry' says Nhlanhla. 'My white friends would offer me food when I was visiting, but I would refuse, because in our culture, if you ask you don't really want to give. We just hand you a plate.' Nombulelo tells of the time she went on a yoga retreat. She was confused when she started to undress openly in the dormitory, and got disapproving looks from the other women. 'Why?' she wondered, 'we are all women together?' But these were Hindu women, whose sense of modesty was different from the openness of African women. For the whiteys, the major confusion seems to come from the issue of timekeeping. 'African time' is often referred to. Though in London, I did hear talk of 'Caribbean time'. Perhaps the concept of being on time is a particularly Western one (Makhale-Mahlangu). We are visiting friends of friends. There's an unlikely combination at the dinner table. She is tall and dark. I am short and fair. 'So where do you two know each other from?' Cairo asks. 'I'm Andie's sister', Kim replies. She reads the dumbfoundedness in Cairo's face. 'What can I say…my line got a bit deviated!' she laughs. She has my father's sense of humour. So have I. I ask my father, when he first became aware of racial prejudice. 'I was about six years old', he says. 'I threw my ball out of the school grounds, and called to the black man outside: 'Boy, please would you throw my ball back to me?' And the man replied: 'I am not a boy. I am old enough to be your grandfather.'' I am thinking about the time in our lives before we become aware of race… A friend tells me a story about how her six-year-old daughter came home from school and asked, 'Mommy, what's a [racist-term-not-to-be-repeated]?' She'd been called that. The late Lenny Bruce, controversial American comedian and social critic in the sixties, argued that it is 'the word that gives it the power of violence'3, and if we used 'the words' colloquially often enough, and began to invest them with new meanings, they would lose their power to hurt us. I am about to board a bus…'Woza (come) Mama', says the driver. 'Uyaphi?' (Where are you going?) '…green green, I'm going away to where the grass is greener still', come the Reggae sounds from his radio. We are discussing whether we should be focusing on our sameness or our differences. 'Of course we all want the same things…a home, a job, an education for our children', says Karima, but it's our differences that make us interesting.' I agree. Notes 1 Daar Kom die Alabama (Here Comes the Alabama) is a traditional 'Cape Coloured' song, originally sung in tribute to the Alabama, a confederate ship that docked in Cape Town in 1863. On board were Al Jolson-esque (Burlesque) performers, whom the slaves admired, and they imitated their style of performance. This tradition continues still today with the 'Coon Carnival' held on New Years Day and 'Tweede Nuwe Jaar' (Second New Year). It is said that the custom of Tweede Nuwe Jaar originated as a holiday for the slaves, who were too busy attending to their masters' needs on the first. For more information on the Coon Carnival, see http://www.iias.nl/host/ccrss/cp/cp3/cp3-__171___.html. 2 While the author makes some important general points about the drawbacks of political correctness, his reference to South Africa (including the correction) are in fact incorrect. The apartheid government had four major 'population groups' in it's classification system: African (black), Coloured, Asian and White. (The term black was used then only informally.) These were then sub-divided into other categories. See http://www.csvr.org.za/race.htm for further details. 3 The relevant extract from Julian Barry's 1971 play Lenny, can be found at http://www.abc.net.au/rn/talks/8.30/relrpt/stories/s271585.htm. References Barry, Julian. Lenny. Random House, 1971. http://www.freenetpages.co.uk/hp/lennybruce/ Downloaded 14 April 2002. Carmel Art Galleries. Beezy Bailey Curriculum Vitae, at http://www.carmelart.co.za/site/cvbb.htm Downloaded 14 April 2002. Finnegan, Mark. 'The 10 worst mishaps in the history of sport.' Observer Sport Monthly 5 November (2000). http://www.observer.co.uk/osm/story/0,69... Downloaded 14 April 2002. Klein, Naomi. No Logo: Taking Aim at the Brand Bullies. USA: Picador, 2000. http://www.nologo.org/ Downloaded 14 April 2002. Makhale-Mahlangu, Palesa. 'Reflections on Trauma Counselling Methods.' Seminar presented at the Centre for the Study of Violence and Reconciliation, Johannesburg, 31 July 1996. http://www.csvr.org.za/articles/artpales.htm Downloaded 14 April 2002. Martin, Denis-Constant. 'The Famous Invincible Darkies Cape Town's Coon Carnival: Aesthetic Transformation, Collective Representations and Social Meanings', 1998. http://www.iias.nl/host/ccrss/cp/cp3/cp3-__171___.html Downloaded 14 April 2002. Pilgrim, Ira. 'Kikes, Niggers, Queers, Scotchmen and Chinamen', Mendocino County Observer, 22 March (1990). http://www.mcn.org/c/irapilgrim/race02.html Downloaded 14 April 2002. Transfer of African Language Knowledge (TALK). http://www.icon.co.za/~sadiverse/about.htm Downloaded 14 April 2002. Andie Miller was born, and spent the first 23 years of her life at the Southern-most tip of the African continent, in Cape Town. She currently works as webmaster for the Centre for the Study of Violence and Reconciliation, and the National Development Agency in Johannesburg, South Africa. Links http://www.observer.co.uk/osm/story/0 http://www.iias.nl/host/ccrss/cp/cp3/cp3-__171___.html http://www.carmelart.co.za/site/cvbb.htm http://www.csvr.org.za/ http://www.abc.net.au/rn/talks/8.30/relrpt/stories/s271585.htm http://www.csvr.org.za/articles/artpales.htm http://www.nologo.org/ http://www.mcn.org/c/irapilgrim/race02.html http://www.freenetpages.co.uk/hp/lennybruce/ http://www.icon.co.za/~sadiverse/about.htm http://www.csvr.org.za/race.htm http://www.nda.org.za/ Citation reference for this article MLA Style Miller, Andie. "Multiculturalism and Shades of Meaning in the New South Africa" M/C: A Journal of Media and Culture 5.3 (2002). [your date of access] < http://www.media-culture.org.au/0207/shadesofmeaning.php>. Chicago Style Miller, Andie, "Multiculturalism and Shades of Meaning in the New South Africa" M/C: A Journal of Media and Culture 5, no. 3 (2002), < http://www.media-culture.org.au/0207/shadesofmeaning.php> ([your date of access]). APA Style Miller, Andie. (2002) Multiculturalism and Shades of Meaning in the New South Africa. M/C: A Journal of Media and Culture 5(3). < http://www.media-culture.org.au/0207/shadesofmeaning.php> ([your date of access]).

I wake up early, questions buzzing through my mind. While I sip my morning cup of tea and read The Guardian online, the writer, restless because I’m ignoring her, walks around firing questions.“Expecting the patriarchy to want to share its enormous wealth and power with women is extremely naïve.”I nod. Outside the window pieces of sky are framed by trees, fluffy white clouds alternate with bright patches of blue. The sweet, heady first wafts of lavender and citrus drift in through the open window. Spring has come to Hvar. Time to get to work.The more I understand about narcissism, the more I understand the world. I didn’t understand before. In the 1990s.“No—you knew, but you didn’t know at the same time.”I kept telling everybody The River Ophelia wasn’t about sex, (or the sex wasn’t about sex), it was about power. Not many people listened or heard, though. Only some readers.I’ve come here to get away. To disappear. To write.I can’t find the essay I want for my article about the 1990s. I consider the novel I’m reading, I Love Dick by Chris Kraus and wonder whether I should write about it instead? It’s just been reprinted, twenty years after its initial release. The back cover boasts, “widely considered to be the most important feminist novel of the past two decades.” It was first published in the 1990s. So far it’s about a woman named Chris who’s addictively obsessed with an unavailable man, though I’m yet to unravel Kraus’s particular brand of feminism—abjection? Maybe, maybe … while I think, I click through my storage folder. Half way through, I find a piece I wrote about Kathy Acker in 1997, a tribute of sorts that was never published. The last I’d heard from Kathy before this had been that she was heading down to Mexico to try shark cartilage for her breast cancer. That was just before she died.When I was first introduced to the work of Foucault and Deleuze, it was very political; it was about what was happening to the economy and about changing the political system. By the time it was taken up by the American academy, the politics had gone to hell. (Acker qtd. in Friedman 20)Looking back, I’d have to say my friendship with Kathy Acker was intense and short-lived.In the original I’d written “was a little off and on.” But I prefer the new version. I first met Kathy in person in Sydney, in 1995. We were at a World Art launch at Ariel bookshop and I remember feeling distinctly nervous. As it turned out, I needn’t have been. Nervous, that is.Reading this now brings it all back: how Kathy and I lost touch in the intervening two years and the sudden fact of her death. I turn to the end and read, “She died tragically, not only because she was much too young, but because American literature seems rather frumpy without her, of cancer on the 30th November 1997, aged 53.”The same age as I am now. (While some believe Kathy was 50 when she died, Kathy told me she lied about her age even to the point of changing her passport. Women who lie about their age tend to want to be younger than they are, so I’m sticking with 53.) This coincidence spooks me a little.I make a cup of tea and eat some chocolate.“This could work …” the writer says. My reasons for feeling nervous were historical. I’d spoken to Kathy once previously (before the publication of The River Ophelia on the phone from Seattle to San Francisco in 1993) and the conversation had ended abruptly. I’d wanted to interview Kathy for my PhD on American fiction but Kathy wouldn’t commit. Now I was meeting her face to face and trying to push the past to the back of my mind.The evening turned out to be a memorable one. A whole bunch of us—a mixture of writers, publishers, academics and literati—went out to dinner and then carried on drinking well into the night. I made plans to see Kathy again. She struck me as a warm, generous, sincere and intensely engaging person. It seemed we might become friends. I hesitated: should I include the rest? Or was that too much?The first thing Kathy had said when we were introduced was, “I loved your book, The River Ophelia. I found it as soon as I arrived. I bought it from the bookshop at the airport. I saw your amazing cover and then I read on the back that it was influenced by the work of Kathy Acker. I was like, wow, no one in America has ever put that on the back cover of a novel. So I read it immediately and I couldn’t put it down. I love the way you’ve deconstructed the canon but still managed to put a compelling narrative to it. I never did that.”Why didn’t I include that? It had given me more satisfaction than anything anyone else had said.I remember how quickly I abandoned my bestselling life in Sydney, sexual harassment had all but ruined my career, and exchanged it for an uncertain future in London. My notoriety as an author was damaging my books and my relationship with my publisher had become toxic. The first thing I did in London was hire a lawyer, break my contract with Picador and take both novels out of print.Reality intrudes in the form of a phone call from my mother. Terminally ill with cancer, she informs me that she’s off her food. For a retired chef, the loss of appetite is not inconsiderable. Her dying is a dull ache, a constant tiredness and sadness in me. She’s just arrived in London. I will go there next week to meet her.(1)I first came across Kathy’s work in 1991. I’d just finished my MA thesis on postmodernism and parody and was rewarding myself with some real reading (i.e. not related to my thesis) when I came across the novel Don Quixote. This novel had a tremendous impact on me. Those familiar with DQ may recall that it begins with an abortion that transforms its female narrator into a knight.When she was finally crazy because she was about to have an abortion, she conceived of the most insane idea that any woman can think of. Which is to love. How can a woman love? By loving someone other than herself. (Acker Quixote 9)Kathy’s opening sentences produced a powerful emotional response in me and her bold confronting account of an abortion both put me in touch with feelings I was trying to avoid and connected these disturbing feelings with a broader political context. Kathy’s technique of linking the personal and emotional with the political changed the way I worked as a writer.I’d submitted the piece as an obituary for publication to an Australian journal; the editor had written suggestions in the margin in red. All about making the piece a more conventional academic essay. I hadn’t been sure that was what I wanted to do. Ambitious, creative, I was trying to put poststructuralist theory into practice, to write theoretical fiction. It’s true, I hadn’t been to the Sorbonne, but so what? What was the point of studying theory if one didn’t put it into practice? I was trying to write like French theorists, not to write about them. The editor’s remarks would have made a better academic essay, it’s just I’m not sure that’s where I wanted to go. I never rewrote it and it was never published.I first encountered I Love Dick (2017) during a film course at the AFTVRS when the lecturer presented a short clip of the adaptation for the class to analyse. When I later saw the novel in a bookshop I bought a copy. Given my discovery of the unpublished obituary it is also a bit spooky that I’m reading this book as both Chris Kraus and Kathy Acker had relationships with academic and Semiotext(e) publisher Sylvère Lotringer. Chris as his wife, Kathy as his lover. Kraus wrote a biography of Acker called After Kathy Acker: A Biography, which seems fairly unsympathetic according to the review I read in The Guardian. (Cooke 2017) Intrigued, I add Kraus’s biography to my growing pile of Acker related reading, the Acker/Wark letters I’m Very Into You and Olivia Laing’s novel, Crudo. While I’ve not read the letters yet, Crudo’s breathless yet rhythmic layering of images and it’s fragmented reflections upon war, women and politics reminded me less of Acker and more of Woolf; Mrs Dalloway, in fact.(2)What most inspired me, and what makes Kathy such a great writer, is her manner of writing politically. For the purposes of this piece, when I say Kathy writes politically, I’m referring to what happens when you read her books. That is, your mind—fuelled by powerful feelings—makes creative leaps that link everyday things and ideas with political discourses and debates (for Kathy, these were usually critiques of bourgeois society, of oedipal culture and of the patriarchy).In the first pages of Don Quixote, for example, an abortion becomes synonymous with the process of becoming a knight. The links Kathy makes between these two seemingly unrelated events yields a political message for the creative reader. There is more at stake than just gender-bending or metamorphoses here: a reversal of power seems to have taken place. A relatively powerless woman (a female victim except for the fact that in having an abortion she’s exerting some measure of control over her life), far from being destroyed by the experience of aborting her foetus, actually gains power—power to become a knight and go about the world fulfilling a quest. In writing about an abortion in this way, Kathy challenges our assumptions about this controversial topic: beyond the moral debate, there are other issues at stake, like identity and power. An abortion becomes a birth, rather than a banal tragedy.When I think about the 1990s, I automatically think of shoulder pads, cocktails and expense accounts (the consumption of the former, in my case, dependent on the latter). But on reflection, I think about the corporatisation of the publishing industry, the Backlash and films like Thelma and Louise, (1991) Basic Instinct (1992) and Single White Female (1992). It occurs to me that the Hollywood movie star glamorous #MeToo has its origin in the turbulent 1990s Backlash. When I first saw each of these films I thought they were exciting, controversial. I loved the provocative stance they took about women. But looking back I can’t help wondering: whose stories were they really, why were we hearing them and what was the political point?It was a confusing time in terms of debates about gender equality.Excluding the premise for Thelma and Louise, all three films present as narrative truth scenarios that ran in stark contrast to reality. When it came to violence and women, most domestic homicide and violence was perpetrated by men. And violence towards women, in the 1990s, was statistically on the rise and there’s little improvement in these statistics today.Utter chaos, having a British passport never feels quite so wonderful as it does in the arrivals hall at Heathrow.“Perhaps these films allow women to fantasise about killing the men who are violent towards them?”Nyah, BI is chick killing chick … and think about the moral to the story. Fantasy OK, concrete action painful, even deadly.“Different story today …”How so?“Violent female protagonists are all the rage and definitely profitable. Killing Eve (2018) and A Simple Favour (2018).”I don’t have an immediate answer here. Killing Eve is a TV series, I think aloud, A Simple Favour structurally similar to Single White Female … “Why don’t you try self-publishing? It’ll be 20 years since you took The River Ophelia out of print, bit of an anniversary, maybe it’s time?”Not a bad idea. I’m now on the tube to meet mum at her bed and breakfast but the writer is impatient to get back to work. Maybe I should just write the screenplay instead?“Try both. If you don’t believe in your writing, who else will?”She has a point. I’m not getting anywhere with my new novel.A message pips through on Facebook. Want to catch up?What? Talk about out of the blue. I haven’t heard from Sade in twenty years … and how on earth did he get through my privacy settings?After meeting mum, the next thing I do is go to the doctor. My old doctor from West Kensington, she asks me how I’m going and I say I’m fine except that mum’s dying and this awful narcissistic ex-partner of mine has contacted me on Facebook. She recommends I read the following article, “The Highly Sensitive Person and the Narcissist” (Psychology Today).“Sometimes being a kind caring person makes you vulnerable to abusers.”After the appointment I can’t get her words out of my head.I dash into a Starbucks, I’m in Notting Hill just near the tube station, and read the article on my laptop on wifi. I highlight various sections. Narcissists “have a complete lack of empathy for others including their own family and friends, so that they will take advantage of people to get their own needs and desires met, even if it hurts someone.” That sounds about right, Sade could always find some way of masking his real motives in charm, or twisting reality around to make it look like things weren’t his fault, they were mine. How cleverly he’d lied! Narcissists, I read, are attracted to kind, compassionate people who they then use and lie to without remorse.But the bit that really makes me sit up is towards the end of the article. “For someone on the outside looking at a relationship between a highly sensitive person and a narcissist, it’s all too easy to blame the HSP. How and why would anyone want to stay in such a relationship?” Narcissists are incredibly good at making you doubt yourself, especially the part of you that says: this has happened before, it’ll happen again. You need to leave.The opening paragraph of the psychology textbook I read next uses Donald Trump as an example. Trump is also Patrick Bateman’s hero, the misogynistic serial killer protagonist of Bret Easton Ellis’s notorious American Psycho. Despite an earlier version that broadly focused on New York fiction of the 1990s, Ellis’s novel and the feminist outcry it provoked became the central topic of my PhD.“Are you alright mum?”I’ve just picked Mum up and I’m driving her to Paris for a night and then on to Switzerland where she’s going to have voluntary euthanasia. Despite the London drizzle and the horrific traffic the whole thing has a Thelma and Louise feel about it. I tell mum and she laughs.“We should watch it again. Have you seen it since it first came out?”“Sounds like a good idea.”Mum, tiny, pointy-kneed and wearing an out-of-character fluoro green beanie given to her at the oncology clinic in Sydney, is being very stoic but I can tell from the way she constantly wrings her hands that she’s actually quite terrified.“OK Louise,” she says as I unfold her Zimmer frame later that evening.“OK Thelma,” I reply as she walks off towards the hotel.Paris is a treat. My brother is waiting inside and we’re hoping to enjoy one last meal together.Mum didn’t want to continue with chemo at 83, but she’s frightened of dying a horrific death. As we approach hotel reception Mum can’t help taking a detour to inspect the dinner menu at the hotel restaurant.“Oysters naturel. That sounds nice.”I smile, wait, and take her by the elbow.I’ve completely forgotten. The interview/review I wrote of Acker’s Pussy, King of the Pirates, in 1995 for Rolling Stone. Where is it? I open my laptop and quickly click through the endless publicity and reviews of The River Ophelia, the interview/review came out around the same time the novel was published, but I can’t find it. I know I had it out just a few months ago, when I was chasing up some freelance book reviews.I make a fresh pot of tea from the mini bar, green, and return to my Acker tribute. Should I try to get it published? Here, or back in Australia? Ever the émigré’s dilemma. I decide I like the Parisian sense of style in this room, especially the cotton-linen sheets.Finally, I find it, it’s in the wrong folder. Printing it out, I remember how Kathy had called her agent and publisher in New York, and her disbelief when I’d told her the book hadn’t been picked up overseas. Kathy’s call resulted in my first New York agent. I scrutinise its pages.Kathy smiles benign childlike creativity in the larger photo, and gestures in passionate exasperation in the smaller group, her baby face framed by countless metal ear piercings. The interview takes place—at Kathy’s insistence—on her futon in her hotel room. My memories clarify. It wasn’t that we drifted apart, or rather we did, but only after men had come between us first. Neither of us had much luck in that department.(4)Kathy’s writing is also political because her characters don’t act or speak the way you’d expect them to. They don’t seem to follow the rules or behave in the way your average fictional character tends to do. From sentence to sentence, Kathy’s characters either change into different people, or live revolutionary lives, or even more radical still, live impossible lives.When the narrator of DQ transforms herself into a knight (and lives an impossible life); she turns a situation in which she is passive and relatively powerless—she is about to be operated on and drugged—into an empowering experience (and lives a creative revolutionary life). Ironically, getting power means she turns herself into a male knight. But Kathy gets around the problem that power is male by not letting things rest there. The female, aborting Kathy isn’t actually replaced by a male knight, bits of him are just grafted onto her. Sure, she sets out on a quest, but the other aspects of her empowerment are pretty superficial: she does adopt a new name (which is more like a disguise), and identity (appearance); and picks up a bad habit or two—a tendency to talk in the language used by knights.“But who’s the father?” the writer wants to know. “I mean isn’t that the real question here?”No, that is exactly not the real question here and not the point. It is not about who the father is—it’s about what happens to a woman who has an unwanted unplanned pregnancy.The phone rings. It’s my brother. Mum’s waiting for me downstairs and the oysters are beckoning.(5)The idea that writing could be political was very appealing. The transformation between my first novel, Marilyn’s Almost Terminal New York Adventure and my second, The River Ophelia (Picador insisted on publishing them in reverse chronology) was partly a result of my discovery of Kathy’s work and the ideas it set off in me. Kathy wasn’t the first novelist to write politically, but she was the first female novelist to do so in a way that had an immediate impact on me at an emotional level. And it was this powerful emotional response that inspired me as a writer—I wanted to affect my readers in a similar way (because reading Kathy’s work, I felt less alone and that my darkest experiences, so long silenced by shame and skirted around in the interests of maintaining appearances, could be given a voice).We’re driving through Switzerland and I’m thinking about narcissism and the way the narcissists in my personal and professional life overshadowed everything else. But now it’s time to give the rest of the world some attention. It’s also one way of pulling back the power from the psychopaths who rule the world.As we approach Zurich, my mother asks to pull over so she can use the ladies. When she comes out I can see she’s been crying. Inside the car, she reaches for my hand and clasps it. “I don’t know if I’m strong enough to say goodbye.”“It’s alright Mum,” I say and hold her while we both cry.A police car drives by and my mother’s eyes snag. Harassed by the police in Australia and unable to obtain Nembutal in the UK, Mum has run out of options.To be a woman in this society is to find oneself living outside the law. Maybe this is what Acker meant when she wrote about becoming a pirate, or a knight?Textual deconstruction can be a risky business and writers like Acker walk a fine line when it comes to the law. Empire of the Senseless ran into a plagiarism suit in the UK and her publishers forced Acker to sign an apology to Harold Robbins (Acker Hannibal Lecter 13). My third novel Dependency similarly fell foul of the law when I discovered that in deconstructing gossip and myths about celebrities, drawing on their lives and then making stuff up, the result proved prophetic. When my publisher, Harper Collins, refused to indemnify me against potential unintended defamation I pulled the book from its contract on the advice of a lawyer. I was worth seven million pounds on paper at that point, the internet travel site my then husband and I had founded with Bob Geldof had taken off, and the novel was a radical hybrid text comprised of Rupert Murdoch’s biography, Shakespeare’s King Lear and Hello Magazine and I was worried that Murdoch might come after me personally. I’d fictionalised him as a King Lear type, writing his Cordelia out of his will and leaving everything to his Goneril and Reagan.Recent theoretical studies argue that Acker’s appropriation and deconstruction constitute a feminist politics as “fragmentation” (June 2) and as “agency” (Pitchford 22). As Acker puts it. “And then it’s like a kid: suddenly a toy shop opens up and the toy shop was called culture.” (Acker Hannibal Lecter 11).We don’t easily fit in a system that wasn’t ever designed to meet our needs.(6)By writing about the most private parts of women’s lives, I’ve tried to show how far there is to go before women and men are equal on a personal level. The River Ophelia is about a young woman whose public life might seem a success from the outside (she is a student doing an honours year at university in receipt of a scholarship), but whose private life is insufferable (she knows nothing about dealing with misogyny on an intimate level and she has no real relationship-survival skills, partly as a result of her family history, partly because the only survival skills she has have been inscribed by patriarchy and leave her vulnerable to more abuse). When Justine-the-character learns how to get around sexism of the personal variety (by re-inventing her life through parodies of classic texts about oedipal society) she not only changes her life, but she passes on her new-found survival skills to the reader.A disturbing tale about a young university student who loses herself in a destructive relationship, The River Ophelia is a postmodern novel about domestic violence and sexual harassment in the academy, contrary to its marketing campaign at the time. It’s protagonist, Justine, loves Sade but Sade is only interested in sex; indeed, he’s a brutish sex addict. Despite this, Justine can’t seem to leave: for all her education, she’s looking for love and commitment in all the wrong places. While the feminist lore of previous generations seems to work well in theory, Justine can’t seem to make it work in practise. Owning her power and experimenting with her own sexuality only leaves her feeling more despairing than before. Unconventional, compelling and controversial, The River Ophelia became an instant best-seller and is credited with beginning the Australian literary movement known as grunge/dirty realism.But there is always the possibility, given the rich intertextuality and self referentiality, that The River Ophelia is Justine’s honours thesis in creative writing. In this case, Sade, Juliette, Ophelia, Hamlet, Bataille, Simone, Marcelle and Leopold become hybrids made up from appropriated canonical characters, fragments of Justine’s turbulent student’s world and invented sections. But The River Ophelia is also a feminist novel that partly began as a dialogue with Ellis whose scandalous American Psycho it parodies even as it reinvents. This creative activity, which also involves the reader by inviting her to participate in the textual play, eventually empowers Justine over the canon and over her perpetrator, Sade.Another hotel room. This one, just out of Zürich, is tiny. I place my suitcase on the rack beneath the window overlooking the narrow street and start to unpack.“Hasn’t this all been said before, about The River Ophelia?” The writer says, trying out the bed. I’m in the middle of an email about self-publishing a new edition of TRO.Some of it. While the grunge label has been refuted, Acker’s influence has been underplayed.Acker often named her protagonists after herself, so losing the Acker part of my textual filiation plays into the whole grunge/dirty realism marketing campaign. I’ve talked about how I always name protagonists after famous women but not linked this to Acker. Bohemia Beach has a protagonist named after Cathy as in Wuthering Heights. Justine of The River Ophelia was doubly an Acker trait: firstly, she was named Justine after De Sade’s character and is a deconstruction of that character, and secondly she was named Justine self-reflexively after me, as a tribute to Kathy as in Kathy Goes to Haiti.The other context for The River Ophelia that has been lost is to do with the early work of Mary Gaitskill, and Catherine Texier. The narcissists were so destructive and so powerful they left no time for the relatively more subtle Gaitskill or Texier. Prototypes for Sex in the City, the 1990s was also a time when Downtown New York women writers explored the idea that gender equality meant women could do anything men did sexually, that they deserved the full gamut of libertine sexual freedoms. Twenty years on it should also be said that women who push the envelope by writing women protagonists who are every bit as sexually transgressive as men, every bit as addictively self-destructive as male protagonists deserve not to be shamed for that experimentation. They deserve to be celebrated and read.AfterwordI’d like to remember Kathy as I knew her briefly in Sydney. A bottle-blonde with a number two haircut, a leopard-skin bikini and a totally tattooed body, she swam a surprisingly genteel breast-stroke in the next lane in one of the world’s most macho lap-swimming pools.ReferencesA Simple Favour. Dir. Paul Feig. Lionsgate, 2018.Acker, Kathy. Don Quixote. London: Collins, 1986.———. Empire of the Senseless. New York: Grove, 1988.———. Hannibal Lecter, My Father. New York: Semiotext(e), 1991.———. Kathy Goes to Haiti. New York: Grove Press/Atlantic Monthly, 1994.——— and McKenzie Wark. I’m Very into You: Correspondence 1995-1996. New York: Semiotext(e), 2015.Basic Instinct. Dir. Paul Verhoeven. TriStar Pictures, 1992.Brontë, Emily. Wuthering Heights. New York: Norton and Co, 2003.Bushnell, Candace. Sex in the City. United States: Grand Central Publishing, 1996.Cooke, Rachel. “Review of After Kathy Acker: A Biography by Chris Kraus—Baffling Life Study.” The Guardian 4 Sep. 2017. 4 Dec. 2018 <https://www.theguardian.com/books/2017/sep/04/after-kathy-acker-a-biography-chris-kraus-review>.Deleuze, Gilles, and Felix Guattari. A Thousand Plateaus: Capitalism and Schizophrenia. Minneapolis: University of Minnesota Press, 1987.Ellis, Bret Easton. American Psycho. New York: Vintage, 1991.Ettler, Justine. Bohemia Beach. Melbourne: Transit Lounge. 2018.———. “Kathy Acker: King of the Pussies.” Review of Pussy, King of the Pirates, by Kathy Acker. Rolling Stone. Nov. 1995: 60-61.———. Marilyn’s Almost Terminal New York Adventure. Sydney: Picador, 1996.———. “La Trobe University Essay: Bret Easton Ellis’s Glamorama, and Catherine Texier’s Break Up.” Australian Book Review, 1995.———. The Best Ellis for Business: A Re-Examination of the Mass Media Feminist Critique of “American Psycho.” PhD. Sydney: University of Sydney, 2013.———. The River Ophelia. Sydney: Picador, 1995.Faludi, Susan. Backlash: The Undeclared War against American Women. New York: Crown, 1991.Friedman, Ellen G. “A Conversation with Kathy Acker.” The Review of Contemporary Fiction 9.3 (Fall 1989): 20-21.Gaitskill, Mary. Bad Behaviour. New York: Random House, 1988.I Love Dick. Dir. Jill Soloway. Amazon Video, 2017.June, Pamela B. The Fragmented Female Body and Identity: The Postmodern Feminist and Multiethnic Writings of Toni Morrison, Therese Huk, Kyung Cha, Phyllis Alesia Perry, Gayl Jones, Emma Perez, Paula Gunn Allen, and Kathy Acker. New York: Peter Lang Publishing, 2010.Killing Eve. Dir. Phoebe Waller-Bridge. BBC America, 2018.Kraus, Chris. After Kathy Acker: A Biography. London: Penguin, 2017.———. I Love Dick. London: Serpent’s Tail, 2016.Laing, Olivia. Crudo. London: Picador, 2018.Lee, Bandy. The Case of Donald Trump: 27 Psychiatrists and Mental Health Experts Assess a President. New York: St Martin’s Press. 2017.Lombard, Nancy, and Lesley McMillan. “Introduction.” Violence against Women. Eds. Nancy Lombard and Lesley McMillan. London: Jessica Kingsley Publishers, 2013.Pitchford, Nicola. Tactical Readings: Feminist Postmodernism in the Novels of Kathy Acker and Angela Carter. London: Associated Uni Press, 2002.Schiffrin, André. The Business of Books: How International Conglomerates Took Over Publishing and Changed the Way We Read. London and New York: Verso, 2000.Shakespeare, William. King Lear. London: Penguin Classics, 2015.Siegle, Robert. Suburban Ambush: Downtown Writing and the Fiction of Insurgency. United States: John Hopkins Press, 1989.Single White Female. Dir. Barbet Schroeder. Columbia Pictures, 1992.Texier, Catherine. Panic Blood. London: Collins, 1991.Thelma and Louise. Dir. Ridley Scott. Metro-Goldwyn-Mayer, 1991.Ward, Deborah. “Sense and Sensitivity: The Highly Sensitive Person and the Narcissist.” Psychology Today (16 Jan. 2012). 4 Dec. 2018 <https://www.psychologytoday.com/us/blog/sense-and-sensitivity/201201/the-highly-sensitive-person-and-the-narcissist>.

“Perhaps the only thing more counterfeit than Australian Idol co-host/FM radio jock Kyle Sandilands’s carotene tan is the myth of his significance.” So wrote Helen Razer in 2007 of radio host Kyle Sandilands in a piece entitled Kyle Sandilands, you are a big fake fake. In the years since Razer’s commentary, commentators and radio listeners have continued to question the legitimacy of Sandilands’s performance as a radio host, while his supporters have defended him on the basis that this performance is authentic (Wynn). References to him as “shock jock,” a term frequently associated with talkback radio, suggest Sandilands’s approach to performance is one of intended confrontation. However, the genre of radio to which his performance is associated is not talkback. It is chat-based programming, which relies on three tenets: orientation to the personal, use of wit, and risk of transgression. This paper examines the question: To what extent is Kyle Sandilands’s performance of authenticity oriented to the genre format? This paper argues that the overall success of Sandilands is supported by his mastery of the chat-based genre. The Radio Host, “Authenticity”, and PerformanceKyle Sandilands has been one of Australia’s most prominent and controversial radio hosts since the 1990s. In 2014, Sandilands was one half of Australia’s most successful breakfast team, hosting the nationally syndicated Kyle and Jackie O Show with fellow presenter Jacqueline Henderson on Kiis 1065 (Galvin, Top Radio). Sandilands’s persona has received significant attention within the mediasphere (Galvin, Kiss; Razer). Commentators argue that he is often “putting it on” or being overly dramatic in order to attract ratings. The following interaction is an example of on-air talk involving Sandilands (“Ronan Keating and Kyle Sandilands Fight On-Air”). Here, Sandilands and his co-host Jackie O are talking with singer Ronan Keating who is with them in the studio. Jackie plays Ronan a recording in which Sandilands makes fun of Keating:Kyle: ((On recorded playback)) Oh god. I don’t want to look like Ronan Keating, you two foot dwarf.((pause))Ronan K: ((laughs)) Right (.) I don’t know how to take that.Kyle: Well I’m glad it ended there because I think it went on and on didn’t it? ((Looks at Jackie O))Jackie O: I was being kind. ((Looks at Ronan)). He went on and on.Kyle: That says something about…Ronan: Play it, play it [let me hear it]Kyle: [no no] I don’t have the rest. I don’t have the rest of [it]Ronan: [No] you do. Kyle: No I don’t have it on me. It would be here somewhere.Jackie O: [Ok this…]Ronan: You go on like you’re my friend, you know you text me, you say you love me and are playing all these songs and then on radio you rip the crap out of me.Kyle: I was just joking. I think I said something like his little white arms hanging out of his singlet…and something like that.Jackie O: OK this is getting awkward and going on. I thought you guys would have a laugh, and…Kyle: [It’s tongue in cheek]Ronan: [That’s’ not cool man]. That’s not cool. Look I popped in to see you guys. I’m going to New Zealand, and I’ve got one night here (.) I’ve got one day in Sydney and that’s the crap that you’re dealing me.((silence from all))Kyle: ((Looking at Jackie)) Good one Jackie. ((Looking at Ronan)) That’s not crap. That’s just radio banter. This segment illustrates that Sandilands recognises talk as performance when he defends his criticism of Keating as “just radio banter”, inferring that his comments are not real because they are performed for radio. The argument between Keating and Sandilands, reported in media outlets such as The Daily Mail and Daily Telegraph the following day, was significant because the two had been friends, something referred to a few minutes later by Keating:Ronan: You’ve changed, man. You’ve changed. I come back and you’re on a new station and all this and that. But you’ve changed…I knew you when you were a nice guy.This segment may or may not have been staged to illicit publicity, and it is one of many possible examples that could have been selected that involve an altercation between Sandilands and a guest. Its inclusion in this paper is to illustrate orientation by co-participants, including Sandilands, to a “real self” (one that has changed) and performance (talk for radio) as an example of talk.If one is to be a fake, as Helen Razer suggested of Kyle Sandilands, one needs to be measured against that which is authentic. Authenticity is not a static concept and accordingly, can be difficult to define. Are we talking about being authentic (real) or being sincere (honest), and what really is the difference? This is an important point, because I suspect we sometimes confuse or blur the lines between these two concepts when considering authenticity and performance in media contexts. Erickson examines the difference between sincerity and authenticity, arguing “authenticity is a self-referential concept; unlike sincerity, it does not explicitly include any reference to others,” while sincerity reflects congruity between what one says and how one feels (123). Authenticity is more relevant than sincerity within the cultural space because it is self-referential: it is about “one’s relationship to oneself,” whereby actors “exist by the laws of one’s own being” (Erickson 124).Authenticity and performance by radio hosts has been central to broadcast talk analysis since the 1980s (Tolson, Televised; Tolson, ‘Authentic’ Talk; Tolson, New Authenticity; Scannell; Shingler and Wieringa; Montgomery; Crisell; Tolson, ‘Being Yourself’). The practice of “performing authenticity” by program hosts is, therefore, well-established and consistent with broadcast talk as a discursive genre generally. Sociologist Erving Goffman specifically considered performativity in radio talk in his work, and his consideration of theatrical performance written early in his career provides a good starting point for discussion. Performance, Goffman argued, “may be defined as all the activity of a given participant on a given occasion which serves to influence in any way any of the other participants” (8). In performing, actors play a part or present a routine in such a way that the audience believes the character (Goffman).This presents an interesting dilemma for radio hosts, who act as facilitators between the institution (program) and the audience. Hosts talk—or interact—with their co-hosts and listeners. This talk is a performance for an overhearing audience, achieved (or performed) by facilitating interpersonal talk between two or three people. This talk is conversational, and requires the host to play on “interpersonality”—creating the sense of a close personal relationship with audience members by talking to “anyone as someone” (Scannell). A host is required to embody the character of the radio station, represent listeners (Shingler and Wieringa), and perform in a way that appears natural through conversational talk, all at the same time. A host also needs to display personality, possibly the most critical element in the success of a program.Authenticity, Shock-Value, and Radio GenreThe radio economy revolves around the personality of a celebrity host, and audiences expect celebrity hosts to which they listen to be playing a role despite appearing to be authentic (Stiernstedt). At the same time, radio hosts are aware of the “performed nature of the displayed self” (215). The audience familiar with a host or hosts expect some inconsistency in this playing of role: “The uncertainty such performances generate among the audience is intentional, and the motive of the producers is that it will encourage audiences to find ‘evidence’ of what ‘really happened’ on other media platforms” (Stiernstedt). There is much evidence of this in the mediasphere generally, with commentary on Sandilands and other “shock jocks” often featuring in entertainment and media sections of the general press. This coverage is often focused on examining hosts’ true personality in a “what’s behind the person” type of story (Overington; Bearup; Masters). Most research into host performance on radio has been conducted within the genre of talkback radio, and the celebrity talkback “shock jock” features in the literature on talkback (Turner; Douglas; Appleton; Salter; Ward). Successful radio hosts within this genre have fostered dramatic, often polarising, and quick-witted personas to attract listeners. Susan Douglas, in an article reflecting on the male hysteric shock jock that emerged in the US during the 1980s, argued that the talk format emerged to be inflammatory: “Talk radio didn’t require stereo or FM fidelity. It was unpredictable. It was incendiary. And it was participatory.” The term “shock jock” is now routinely used to describe talk-based hosts who are deliberately inflammatory, and the term has been used to describe Kyle Sandilands.Authenticity has previously been considered in Australian talkback radio, where there is a recognised “grey area between news presentation and entertainment” (Barnard 161). In Australia, the “Cash for Comment” episode involving radio talkback hosts John Laws and Alan Jones specifically exposed radio as entertainment (Turner; Flew). Laws and Jones were exposed as having commercial relationships that influenced the manner in which they dealt with political topics. That is, the hosts presented their opinions on specific topics as being authentic, but their opinions were exposed as being influenced by commercial arrangements. The debate that surrounded the issue and expectations associated with being a commercial radio host revealed that their performance was measured against a set of public standards (ie. a journalist’s code of ethics) to which the hosts did not subscribe. For example, John Laws argued that he wasn’t really a journalist, and therefore, could not be held to the same ethical standard as would be the case if he was. This is an example of hosts being authentic within the “laws of their own being;” that is, they were commercial radio hosts and were being true to themselves in that capacity.“Cash for Comment” therefore highlighted that radio presenters do not generally work to any specific set of professional codes. Rather, in Australia, they work to more general sector-based codes, such as the commercial and community broadcasting codes of practice set by the Australian Communications and Media Authority. These codes are quite generic and give no specific direction as to the role of radio presenters. Professor Graeme Turner argued at the time that the debate about “Cash for Comment” was important because the hosts were engaging in public discussion about policy, often interviewing politicians, a role normally associated with journalists. There was limited fall-out for Laws and Jones, but changes were made to disclosure requirements for commercial radio. There have been a number of attempts since to discipline radio hosts who seemingly fail to meet community and sector standards. These attempts have appeared tokenistic and there remains acceptance that talkback radio hosts should be opinionated, controversial, and potentially inflammatory. Research also tells us that callers within this genre are aware of the rules of interaction (O'Sullivan). However, it is important to understand that not all talk-based programming is talkback.The Case of Sandilands and Adherence to GenreAlthough he is often referred to as a “shock-jock”, Kyle Sandilands is not a talkback radio host. He is the host on a chat-based radio program, and the difference in genre is important. Chat-based programming is a speech genre based on wit, orientation to the personal, and the risk of transgression. Chat-based programming was originally theorised in relation to television by Andrew Tolson (Televised), but more recently, it has been applied it to breakfast programs on commercial radio (Ames, Community). Talkback segments are incorporated into chat-based programming, but overall, the type of talk and the basis of interaction throughout the show is very different. In chat-based programming, hosts work to foster and maintain a sense of listening community by taking on different roles—being a friend, host, counsellor, entertainer—depending on the type of talk being engaged with at the time (Ames, Host/Host). Like all forms of broadcast programming, chat-based radio is driven by the need to entertain, but the orientation to the personal and risk of transgression alter the way in which “being real” or “true to oneself” (and therefore authentic) is performed. For example, chat-based hosts orient to callers in a way that prioritises sociability (Ames, Community), which is in contrast to studies on talkback interaction that reveal an orientation to conflict (Hutchby). The key point here is that talk on chat-based programming is different to the talk that occurs on talkback.Kyle Sandilands’s ability and desire to outrage has possibly always been part of his on-air persona. He has made a staff member masturbate live, questioned a 14-year-old about her sexual experiences, called a journalist a “fat slag”, and insulted members of the radio industry and listening public. In an interview with Andrew Denton, Sandilands categorised himself as a fellow victim. He talked of his difficulties as a teenager and largely justified his on-air behaviour by saying he did not think of the consequences of his actions in the heat of the live moment:I just didn’t even think about that. Back in those days I would only think about what I thought was funny and entertaining and it wasn’t until reflection once it had gone to air then everyone flipped out and everyone started saying you know, oh this could have gone horribly wrong. (Sandilands)Sandilands’s self-categorisation actually meets the description of being a radio presenter, described by Stephen Barnard in Studying Radio, one of the early “how to be a radio presenter” texts released in the UK in 2000:Unlike music presenters, phone-in presenters do not work within the comforting disciplines of a prescribed format but are hired for their ability to think on their feet. Phone-in presenters have as much or as little leeway as station heads allow them, leading to widely diverging approaches and a continual testing of the limits of tolerance. (Barnard 161)Sandilands made specific reference to this in his interview with Denton, when he referred to tension between his practice and what station management wanted:I like to cut the rubbish out of what everyone else thinks people want. So radio to me in Sydney was for example very boring. It was you know someone in another room would write out a joke, then someone would execute it and then you would hit the button and everyone would laugh and I just thought you know to me this isn’t, this isn’t real. I want to deal with real life stuff. The real life dramas that are going on in people's lives and a lot of the times radio station management will hate that cause they say no one wants to go to work in the morning and hear a woman crying her eyes out cause her husband’s cheated on her. But I do. I, I’d like to hear it. (Sandilands)Sandilands’s defence for his actions is based on wanting to be real and deal with “real” issues:this is the real society that we live in so you know I don’t and my interest is to let everyone know you know that yes, sometimes men do cheat; sometimes women cheat, sometimes kids are bad; sometimes kids get expelled. Sometimes a girl’s addicted to ice. (Sandilands)In one sense, his practice is consistent with what is expected of a radio host, but he pushes the limits when it comes to transgression. I would argue that this is part of the game, and it is one of the reasons people listen and engage with this particular format. However, what it is to be transgressive is very locally specific. What might be offensive to one person might not be to someone else. Humour is culturally specific, and while we don’t know whether listeners are laughing, the popularity of Kyle and Jackie O as a radio host team suggests that there is some attraction to their style—Sandilands’s antics included.The relationship between Sandilands and his audience and co-host is important to this discussion. Close analysis of anyKyle and Jackie O transcript can be revealing because it often highlights Sandilands’s overall deference and a self-effacing approach to his listeners. He makes excuses, and acknowledges he is wrong in a way that almost sets himself up as a “punching bag” for his co-host and listeners. He isdoing “being real.” We can see this in the interaction at the beginning of this paper, whereby his excuse was that the talk was “just radio banter.” The interaction between Sandilands and his co-host, and their listeners, serves to define the listening community of which they are a part (Ames, Host/Host). This community can be seen as “extraordinary”—based on “privatized isolation” that is a prerequisite for membership:The sense of universality of this condition, reflected in the lyrics of the music, the chatter of the DJs and the similarity of the concerns expressed by callers on phone-ins, ensures that solitary listening grants radio listeners membership to a unique type of club: a club where the members never meet or communicate directly. The club, of course, has its rules, its rituals, its codes of conduct and its abiding principles, beliefs and values. Club membership entails conformity to a consensual view. (Shingler and Wieringa 128)If you are not a listener of a particular listening community, then you’re not privy to those rules and rituals. The problem for Sandilands is that what is acceptable to his listening community can also be overheard by others. To his club, he might be acceptable—they know him for who he really is. As a host operating in chat-based formatting which relies on the possibility for transgression as a principle, he is expected to push boundaries as a performer. His persona is accepted by the station’s listeners who tune in every evening/afternoon (or whenever the program is broadcast across the network). His views and approach might be controversial, but they are normalised within the confines of the listening community:Radio presenters therefore do not construct a consensual view and impose it on their listeners. What they do is present what they perceive to be the views shared by the station and the listening community in general, and then make it as easy as possible for individual listeners to comply with these views (despite whatever specific reservations they may have). (Shingler and Wieringa 130)But to those who are not members of the listening community, his actions might be untenable. They do not hear the times when Sandilands takes on the role of “deviant host”, a host who will become an ally with a listener in a discussion if there is disagreement in talk which is a feature of this type of programming (Ames, Community). In picking out single elements of Sandilands’s awfulness, as happens when he oversteps the boundaries (and thus transgresses), there is potential to lose the sense of context that makes Sandilands acceptable to his program’s listeners. What we don’t hear, in the debates about whether his behaviour is or isn’t acceptable within the mediasphere, are the snippets of conversation where he demonstrates empathy, or is admonished by or defers to his co-host. The only time a non-listener hears about Kyle Sandilands is when he oversteps the boundary and his actions are questioned within the wider mediasphere. These questions are based on a broader sense of moral order than the moral order specifically applicable to the Kyle and Jackie O program.The debate about a listening community’s moral order that accepts Sandilands’s antics as normal is not one for this paper; the purpose of the paper is to explain the success of Sandilands’s approach in an environment where questions are raised about why he remains successful. Here we return to discussions of authenticity. Sandilands’s performance orients to being “real” in accordance with the “laws of one’s own being” (Erickson 124). The laws in this case are set by the genre being chat-based radio programming, and the moral order created within the program of which is a co-host.ConclusionRadio hosts have always “performed authenticity” as part of their role as a link between an audience and a station. Most research into the performance of radio hosts has been conducted within the talkback genre. Talkback is different, however, to chat-based programming which is increasingly popular, and the chat-based format in Australia is currently dominated by the host team known as Kyle and Jackie O. Kyle Sandilands’s performance is based on “being real”, and this is encouraged and suited to chat-based programming’s orientation to the personal, reliance on wit and humour, and the risk of transgression. While he is controversial, Sandliands’s style is an ideal fit for the genre, and his ability to perform to meet the genre provides some explanation for his success.ReferencesAmes, Kate. “Community Membership When ‘Telling Stories’ in Radio Talk: A Regional Case Study.” PhD Thesis. University of Sydney, 2012.———. “Host/Host Conversations: Analysing Moral and Social Order in Talk on Commercial Radio.” Media International Australia 142 (2012): 112–22.Appleton, Gillian. “The Lure of Laws: An Analysis of the Audience Appeal of the John Laws Program.” Media International Australia 91 (1999): 83–95.Barnard, Stephen. Studying Radio. London: Arnold, 2000.Bearup, Greg. “Laws unto Himself.” The Weekend Australian Magazine 25 May 2013. ‹http://www.theaustralian.com.au/news/features/laws-unto-himself/story-e6frg8h6-1226647696090›.Brand, David, and Paddy Scannell. "Talk, Identity and Performance: The Tony Blackburn Show." Broadcast Talk. Ed. Paddy Scannell. London: Sage Publications, 1991. 201–27.Crisell, Andrew. Understanding Radio. 2nd ed. London, UK: Routledge, 1994.Douglas, Susan. “Talk Radio: Letting Boys Be Boys.” El Dorado Sun 27 Jun. 2000.Erickson, Rebecca J. “The Importance of Authenticity for Self and Society.” Symbolic Interaction 18.2 (1995): 121–44.Flew, Terry. “Down by Laws: Commercial Talkback Radio and the ABA 'Cash for Comment' Inquiry.” Australian Screen Education 24 (Spring 2000): 10–15.Galvin, Nick. “Kyle Sandilands and Jackie O Finish Year in Top Radio Ratings Spot.” Sydney Morning Herald 16 Dec. 2014. ‹http://www.smh.com.au/entertainment/tv-and-radio/kyle-sandilands-and-jackie-o-finish-year-in-top-radio-ratings-spot-20141216-127zyd.html›.———. “Kyle Sandilands and Jackie O Kiss and Make Up.”Sydney Morning Herald 12 Aug. 2014. ‹http://www.smh.com.au/entertainment/tv-and-radio/kyle-sandilands-and-jackie-o-kiss-and-make-up-20140812-102zyh.html›.Goffman, Erving. The Presentation of Self in Everyday Life. U of E Social Sciences Research Centre Edinburgh: Open Library, 1956.Hutchby, Ian. Confrontation Talk: Arguments, Asymmetries, and Power on Talk Radio. Marwah, NJ: Lawrence Erlbaum, 1996.Masters, Chris. Jonestown: The Power and the Myth of Alan Jones. Crows Nest: Allen & Unwin, 2006.Montgomery, Martin. “Our Tune: A Study of a Discourse Genre.” Broadcast Talk. Ed. Scannell, Paddy. London: Sage Publications, 1991. 138–77.O'Sullivan, Sara. “‘The Whole Nation Is Listening to You’: The Presentation of the Self on a Tabloid Talk Radio Show.” Media Culture Society 27.5 (2005): 719–38.Overington, Caroline. “The Trouble with Kyle Sandilands.” The Weekend Australian Magazine 28 Jan. 2012. ‹http://www.theaustralian.com.au/news/features/me-and-my-big-mouth/story-e6frg8h6-1226254068599?nk=3d9abe800533fc9a7e841eaee6a922da›.Razer, Helen. “Kyle Sandilands, You Are a Big Fake Fake.” Crikey 22 Aug. 2007.“Ronan Keating & Kyle Sandilands Fight on-Air”. YouTube, 2014. (12 Feb. 2014.) KIIS 1065. ‹https://www.youtube.com/watch?v=3mjyobdHYdg›.Salter, David. “Who's for Breakfast, Alan Jones? Sydney’s Talkback Titan and His Mythical Power.” The Monthly 2006. ‹http://www.themonthly.com.au/monthly-essays-david-salter-whos-breakfast-mr-jones-sydney039s-talkback-titan-and-his-mythical-power?utm_content=bufferbd79f&utm_medium=social&utm_source=Twitter&utm_campaign=buffer›.Sandilands, Kyle. Enough Rope. Ed. Denton, Andrew: ABC, 2007.Scannell, Paddy. “For-Anyone-as-Someone-Structures.” Media Culture Society 22 (2000): 5–24.Shingler, Martin, and Cindy Wieringa. On Air: Methods and Meanings of Radio. London: Arnold Publishers, 1998.Stiernstedt, Fredrik. “The Political Economy of the Radio Personality.” Journal of Radio & Audio Media 21.2 (2014): 290–306.“The Prank That Even Fooled Jackie O: Ronan Keating Storms Out of Radio Interview after ‘Clash’ with Kyle Sandilands.” Daily Mail 13 Feb. 2013.Tolson, Andrew. “‘Authentic’ Talk in Broadcast News: The Construction of Community.” The Communication Review 4 (2001): 463–80.———. “‘Being Yourself’: The Pursuit of Authentic Celebrity.”Discourse Studies 3.4 (2001): 443–57.———. “A New Authenticity? Communicative Practices on Youtube.” Critical Discourse Studies 7.4 (2010): 277–89.———. “Televised Chat and the Synthetic Personality.” Broadcast Talk. Ed. Scannell, Paddy. London: Sage Publications, 1991. 178–200.Turner, Graeme. “Ethics, Entertainment, and the Tabloid: The Case of Talkback Radio in Australia.” Continuum: Journal of Media & Cultural Studies 15.3 (2001): 349–57.Ward, Ian. “Talkback Radio, Political Communication, and Australian Politics.” Australian Journal of Communication 29.1 (2002): 21–38.Wynn, James. “Kyle Sandilands — A Better Place for a Real Talent.” LinkedIn, 2014.

They may have been obscured by the popular media's fascination with the World Wide Web, but for many Net users, Usenet newsgroups still constitute an equally important interactive tool. While Web pages present relatively static information that can be structured through hypertext links and searched using Yahoo! and similar services, newsgroups are fora for open, interactive discussion on virtually any conceivable subject, amongst participants from around the world -- more than any other part of the Net, they are instrumental in the formation of virtual communities by allowing like-minded individuals to get together, exchange their opinions, and organise themselves. Having emerged from email mailing-lists, newsgroups are among the oldest uses of computer networks for communication; based around a simple exchange of all new postings among the participants, they offer few of the comforts of more modern technologies, and so it is not surprising that a number of services have begun to provide powerful Web interfaces for newsgroup access. One of the oldest and most reknowned amongst these sites is Deja News. Since its launch in May 1995, Deja News has expanded to cover around 50,000 different newsgroups, which are contained in a memory archive that is several hundred gigabytes in size, according to some reports (Woods, n.pag.); the company itself boasts accesses by more than three million users each month to the hundreds of millions of articles it has archived ("Company Background", n. pag.). What makes Deja News attractive to so many users are the many search options the service has added to its newsgroups interface. Deja News visitors can search for any article subjects, keywords, newsgroups, or participants' names they are interested in: if you're looking for the absolutely latest on the White House sex scandal, search for "Clinton + Lewinski" and limit your search to articles posted in the last few days or hours; if you want to know what newsgroups your co-worker is writing to in her lunch break, simply ask Deja News to find all postings by "Annabel Smith". If you can't quite remember the address for the latest Internet camera site, Deja News will. To put such powerful research capabilities at the fingertips of any Web user raises any number of legal as well as ethical questions, however. To begin with, does Deja News even have the right to archive anyone's and everyone's postings to newsgroups? The simple fact that users' articles are posted openly, for all newsgroup participants to see, does not necessarily automatically imply that the article may be made available to a greater public elsewhere -- by analogy, if you have a casual conversation with a group of people, you aren't usually expecting to see your words in the history books the next day (but analogies between the Internet and 'real life' are always dangerous). Unless you spoke to someone with a photographic memory, you can usually rely on them gradually forgetting what you said, even if you made a fool out of yourself -- that's human. Appearing as the result of a Deja News search, articles lose their original context -- the newsgroup discussion they were part of -- and are given an entirely different one, a context in which by virtue of being so presented they may gain new and potentially questionable authority. As is so often the case for information on Websites, the information in articles which can thus be found through services like Deja News cannot easily be verified or disproven; due to the loss of context, researchers cannot even gain a feel for a writer's trustworthiness in the same way that seasoned newsgroup members can. Neither may they always detect intentional irony and humour: playful exaggeration may easily appear as deliberate misinformation, friendly oneupmanship as an angry attack. The results of author-based searches may be even more potentially damaging, however. Deja News offers various mechanisms that can include searches restricted to the articles written by a particular user, culminating in the 'author profile' that can be used to list all posts ever made by a particular user. One does not need to be paranoid to imagine ways in which such a powerful research tool may be abused -- perhaps even (and most easily) by the Deja News company itself: since, following general Web etiquette, access to the service is free for normal users, Deja News relies on other avenues of income, and doubtlessly it would be tempting to sell the rights to exploit the Deja News database to professional spammers (Internet junk mailers). These could then aim their advertising emails directly towards the most promising target audience -- those who have in their newsgroups postings shown the most interest in a particular product or service. Indeed, Deja News notes, somewhat vaguely, that it "can provide efficient and effective Internet-based marketing for various types of online marketing goals, such as testing messages, building brand awareness, increasing Website traffic or generating leads" ("Company Background", n. pag.). While such uninvited advertising may be annoying to unsuspecting Internet users, more damaging and mean-spirited uses of the 'author profile' can also be imagined easily. What if your prospective new employer finds the comments you made about the company in a newsgroup article last year? What if they check your author profile for your attitude to drugs (did you ever write an article in rec.drugs.cannabis) or your sexual orientation (any posts to alt.sex.homosexual)? What if some extremist group targets you over your support for multiculturalism? Thanks to Deja News and similar services, anything you've ever said may be used against you. The virtual walls of cyberspace have ears, come with a perfect memory, and are prepared to share their knowledge with anyone. A valid line of argument against such criticism notes that we are all responsible for our own actions: newsgroups are, after all, public discussion fora that are open to all participants -- if you make a controversial statement in such a place, you must be prepared to suffer the consequences. However, the threat of being taken out of context must once more be emphasised at this point: while the articles that can be found through Deja News appear to accurately reflect their writers' views, the background against which such views were expressed is much more difficult to extract. Furthermore, only very few newsgroup participants will be aware that their postings are continually being archived, since newsgroups generally appear as a fairly ephemeral medium: only the last few days or, at most, weeks of newsgroup traffic are usually stored on news servers. An awareness of being archived would help writers protect themselves -- it may also serve to impoverish newsgroup discussion, however. Even more importantly, the already-digital, computer-mediated nature of newsgroup discussions has far-reaching implications. Dealing with units of data that come in a handy, easily stored format, services like Deja News tend to archive Usenet newsgroups interminably -- your first flames as a 'clueless newbie', years ago, may therefore today still be used to embarass you. This is the most important new development: analogue, organic, human memory eventually fades; we tend to organise our memories, and remember those things we regard as most important, while others gradually vanish. Many modern legal systems reflect this process by gradually deleting minor and even major offences from a citizen's criminal records -- they forgive as they forget. Other than in cases of extreme Alzheimer's brought about by server crashes and hard disk defects, digital memory, on the other hand, is perfect for unlimited periods of time: once entered into a database, newsgroup articles may be stored forever; ephemeral discussions become matters of permanent record. The computer doesn't forget. While its many Internet accolades bear witness to the benefits users have found in Deja News, the ethical questions the service raises have hardly been addressed so far, least of all on the Deja News Website itself. While apparently the inclusion of a header line "X-noarchive: yes" may prevent articles from being archived by Deja News, this isn't advertised anywhere; neither are there any statements justifying the unauthorised archiving of newsgroups, or any easily accessible mechanisms for users to have their own articles deleted from the archives. As has often been the case on the Internet, a private organisation has therefore become a semi-official institution, simply by virtue of having thought of an idea first; ethics and laws are left behind by technological development, and find that they have some catching-up to do. Of course, none of this should be seen as condemning Deja News as a malevolent organisation out to spy on Internet participants -- in fact, the company so far appears to have shown admirable restraint in declining to exploit its database. Deja News is at the centre of this controversy only by virtue of having implemented the idea of a 'memory of Usenet' too perfectly: not Deja News is the problem, but those who would use, to their own and possibly sinister ends, information made available without charge by Deja News. Eventually, in any way, Deja News itself may be overwhelmed by its own creation: with the amount of Internet users still continually increasing, and with newsgroup articles accumulating, it is gradually getting harder to still find the few most important postings amongst a multitude of discussions (in a similar way, search engine users are beginning to have trouble locating the most relevant Websites on any specific topic amongst a large number of less useful 'vanity' homepages). In the end, then, this new 'perfect' digital memory may have to learn an important capability from its analogue human counterpart: Deja News and similar archives may have to learn how to forget articles of lesser significance. A very simple first step towards this process has already been made: since December 1997, junk mail postings ('spam') are being removed from the Deja News archives (Woods, n. pag.). While such articles, whose uselessness is almost universally agreed upon by the Internet community at large, constitute a clear case for removal, however, any further deletions will mean a significant step away from the original Deja News goal of providing a complete archive of Usenet newsgroups, and towards increasingly controversial value-judgments -- who, after all, is to decide which postings are worth archiving, and which are irrelevant? If memory is to be selective, who will do the selecting? Eventually (and even if new memory management technologies help prevent outright deletion by relegating less important information to some sort of second-rate, less accessed memory space), it seems, the problem returns to being an ethical one -- of what is archived where and for how long, of who has access to these data, and of how newsgroup writers can regain control of their articles to protect themselves and prevent abuse. Deja News and the Internet community as a whole would be well-advised to address the problems raised by this perfect memory of originally ephemeral conversations before any major and damaging abuse can occur. References "Company Background." Deja News. 1998. 11 Aug. 1998 <http://www.dejanews.com/emarket/about/background.shtml> "Deja News Invites Internet Users to Search the World's Largest On-Line Newsgroup Archive." Deja News. 30 May 1996. 11 Aug. 1998 <http://www.dejanews.com/emarket/about/pr/1996/dnpr_960530.shtml>. Woods, Bob. "Deja News Cuts, Increases Content." Newsbytes 8 Dec. 1997. Citation reference for this article MLA style: Axel Bruns. "Archiving the Ephemeral: Deja News and the Ethics of Perfect Memory." M/C: A Journal of Media and Culture 1.2 (1998). [your date of access] <http://www.uq.edu.au/mc/9808/deja.php>. Chicago style: Axel Bruns, "Archiving the Ephemeral: Deja News and the Ethics of Perfect Memory," M/C: A Journal of Media and Culture 1, no. 2 (1998), <http://www.uq.edu.au/mc/9808/deja.php> ([your date of access]). APA style: Axel Bruns. (1998) Archiving the ephemeral: Deja News and the ethics of perfect memory. M/C: A Journal of Media and Culture 1(2). <http://www.uq.edu.au/mc/9808/deja.php> ([your date of access]).

IntroductionIn his seminal article, “Communications: Blindspot of Western Marxism” (1977), Dallas Smythe suggested that audiences are the commodity form of advertiser-supported communications, as their time is sold to advertisers. Audience measurement firms establish the audience size for a programme by calculating how many people are “tuned in” to a particular offering, and then provide their estimates to advertisers and break down their figures on the basis of demographic characteristics (these characteristics include age, gender, and income level). These ratings have long been the currency of the television industry. Essentially, Smythe points out that advertisers purchase, “the services of audiences with predictable specifications who will pay attention in predictable numbers and at particular times to particular means of communication” (4). Ien Ang has proposed that audience measurement produces an “objectified category of others” that can be governed and abstracted from the “messiness of everyday life” (8, 132). Indeed, Ang sees ratings to be a means of controlling the audience by creating a truth about them that suits the industry’s needs for an exchangeable commodity.In the United States, Nielsen ratings dictate the terms for the buying and selling of television advertising. Over the years, Nielsen has adjusted the measurement methodology to satisfy the demands of various stakeholders: audience measurement companies, advertisers, programme producers, and network executives, among others. Recently, however, social media (particularly Twitter) has threatened Nielsen’s preeminence. Writing in Wired magazine in 2013, Tom Vanderbilt went so far as to declare that the Nielsen Family—the “25,000 households whose TV habits collectively provide a statistical snapshot of a nation’s viewing behavior” (n.p.)—was now dead. He proposed that a show’s “tweetability” had become more important than its Nielsen rating.Nielsen, for its part, has tried to keep up with the changing television landscape and the demands of the television industry. In 2012 they partnered with McKinsey & Company to create the social media consulting company NM Incite, and acquired social TV startup SocialGuide. The following year the company introduced Nielsen Twitter TV Ratings (NTTR) as a supplement to its traditional ratings offering. This step is in line with the shifting industry interest from measuring audience exposure to programming to measuring audience engagement with programming (Jenkins; and Napoli).With NTTR, Nielsen has made, we suggest here, a fairly unimaginative and restricted addition to existing metrics in that it limits its measurements to tweet volume and tweet impressions. In this paper we explore other ways Twitter might be used to create insights that would be useful for audience research. Richard Rogers has raised the question of whether and when standard methods should be applied to the study of a new medium (162). We respond by proposing that, in the case of NTTR, traditional methods should not be applied to Twitter.We begin by briefly discussing the emergence of social media metrics and some of the problems involved in employing these metrics in current audience research. We then investigate how Twitter invites new forms of inquiry, drawing a picture of relationships among television programmes based on viewer tweets. In this re-imagining of audience research, following the Digital Methods tradition, we treat Twitter as a “postdemographic machine” (Rogers) that profiles user tastes, interests, favourite things, and so forth (rather than demographics such as age, income, educational level, and ethnicity).Nielsen and the Introduction of NTTRNielsen collects data about television viewing through diaries kept by members of a relatively small audience sample and meters that are connected to television sets. They provide ratings for programmes according to a system where one Nielsen rating point equals one per cent of all US households with television sets tuned into that programme. Two trends now strain this traditional form of the “exposure metrics” used in the buying and selling of primetime advertising: audience fragmentation and audience autonomy (Napoli). These terms refer, respectively, to the explosion of channels and platforms, first via cable television and later the Internet, on which viewers can watch television programming, and to viewers’ increased control over what television programmes they watch and when they watch them, thanks to technologies such as remote control, DVR, and now the Internet. These trends have eroded audience size for broadcast television and have made traditional metrics, which measure a sample of the audience, increasingly less representative of the viewing population as a whole. Responding to the changing television landscape, Nielsen introduced its “C3 rating” in 2009. This rating measures commercials watched both during first-run broadcasts and on DVR playback within three days (Nielsen Company, “C3 TV Ratings”). In this new landscape, producers and advertisers have begun to think that a small, yet engaged, group of viewers might be more valuable than a larger, more superficial audience (Jenkins 63). They have become increasingly interested in viewers’ engagement with particular programmes. Since around 2009, social TV as a television strategy—to stimulate people to watch television at its scheduled broadcast time and to deepen their engagement with programmes using the real-time features of social media—has gained prominence (van Es). Social TV efforts protect the existing business model for television.The Internet, and its communication structures, are becoming a valuable companion to television, not only because social media reinvigorates first-run viewing, but also because it provides data about viewing activity (Lee and Andrejevic). Social TV’s popularity made the introduction of NTTR unsurprising. Moreover, the particular partnership with Twitter, as opposed to other social platforms, makes sense, because Twitter is—at least for now—the biggest player in the social TV space. Its current ascendency may be due to the particular public openness of the platform, which unlike Facebook allows even non-account holders access to Twitter streams, and its users’ propensity to share their responses to TV on Twitter in real time (Proulx and Shepatin 13).NTTR measures the total number of tweets that refer to a specific television episode, the number of times these tweets were viewed (“impressions”), “unique authors” (accounts that tweeted at least once about a specific episode), and “unique audience” (the number of individual accounts that received at least one “impression” of the tweets about a specific episode [Nielsen Company, “Weekly Top Ten”]). Since May 2014, Nielsen also includes a demographic breakdown in NTTR, specifying the age and gender of those who tweet and view tweets (related to programming from 250 US TV networks). Through a partnership with GfK, a leading market research institute in Europe, Nielsen has since introduced Twitter TV ratings in Germany, Austria, and The Netherlands.In the United States, other companies besides Nielsen generate social TV analytics. Philip Napoli has compared the leading three social TV analytics providers: BlueFin Labs, Trenddr.tv, and General Sentiment. Twitter has recently acquired the first two of these firms as part of its efforts to solidify its position in the social TV landscape. These social TV analytics providers, Napoli claims, and we would add NTTR to the list, are methodologically distinct from traditional ratings in three ways. First, they track everyone who is tweeting about a programme rather than using a “representative” sample. Second, people do not receive incentives to participate in the research, or even get to opt in or out of it. Third, social analytics can focus on not only the “volume” but also the “valence” of an online conversation: it can assign, for instance, a quantitative score between 1 and 10 to reflect either positive or negative contributions on social media (Napoli 11).Among the reviewed providers, Napoli found two main methodological disparities: the platforms they draw data from and the time windows used (10-15). He contends that by measuring different factors they offer different interpretations of “engagement” and give conflicting representations of the audience as a commodity. Social media metrics are not going to work as long as there is disagreement over how to measure and value television’s viewers.Social media metrics have been met with considerable criticism. Like traditional metrics, they track a particular demographic rather than a random sample of people, and so are not broadly representative. Nancy Baym points out how social media metrics in audience research are affected by factors such as “skew,” a by-product of the fact that platforms actively shape the communication that takes place on them. Trending topics on Twitter may, for instance, boost the number of tweets about a programme. She also identifies the problem of deception: bots can tweet about topics and accounts can purchase certain forms of engagement (Baym n.p.).Most important here, perhaps, is what Baym calls “ambiguous meaning”: actions on social media are “uncoupled from contexts of action and application” (Dean in Baym n.p.). In the case of Twitter, for instance, it is not readily evident why people tweet, or why they retweet or favourite certain tweets; one can learn why people do so only through methods such as interviews.The discussion of these limitations highlights the need for a certain sensibility when encountering social media metrics. The limitations themselves, however, do not mean that Twitter is ineffectual for audience research. Tweets can help generate insights and raise new questions about television viewing. Between Counting Viewers and Counting TweetsTo explore the relationship between traditional ratings and NTTR, we collected tweets about television programmes in The Netherlands during the first four weeks of September 2014. This project was conducted, on behalf of BuzzCapture, by a group of research assistants of the Utrecht Data School (Leila Essanoussi, Friso Leder, David de Wied, and Koen Mooij) under our instruction. Specifically, we extracted tweets from 1 September up to, and including, 29 September 2014. We included one extra day since programmes aired on Sunday 28 might still have been discussed around midnight. Initially, we collected tweets on the basis of the official and popular hashtags relating to the 30 most-watched television programmes (rated by the national association for audience research, Stichting KijkOnderzoek, SKO); we then added two programmes not included in this list that were frequently mentioned on Twitter. We collected tweets referring to these 32 programmes as well as profile information of the related Twitter accounts. After removing marketing and spam accounts, we had a sample of 135,882 tweets posted by 39,792 unique tweeters.Figure 1: Number of Viewers versus Average Number of TweetsWe then compared the number of viewers to the average number of tweets referring to the 32 television programmes in a scatterplot (see Figure 1). We took the average number of tweets as our reference point to correct for the fact that the frequency of broadcasting differed among the programmes. Figure 1 shows that some programmes attract a large audience but generate few tweets, and vice versa. For example, Het Journaal, with three million viewers, generates an average of 160 tweets per broadcast, while Pauw, with fewer than 750,000 viewers, generates on average nearly 1,000 tweets.This sort of disparity suggests that what is “successful” in terms of the number of tweets may not be “successful” in terms of the number of viewers. There are several possible explanations for the variation in Twitter activity: a political talk show like Pauw consists of highly controversial content, making it more likely to “spark” tweets and retweets, while the eight o’clock news airs less polarising points of view. Moreover, reality shows like The Voice of Holland not only stir up conflict and invite enthusiastic judgements (Bratich) but also actively encourage their audience to interact through social media.Our sample, moreover, suggests that viewing television and tweeting about programming constitute two distinct phenomena. However, there remains a lot of speculation about what can be inferred from a tweet and tweet impressions, and thus what price tag to attach to these sorts of activities. Twitter numbers are now used either as a point of differentiation from traditional methods (such as, to sell programmes by claiming that they are successful, despite their low ratings), or when a programme’s audience is too small to be registered by traditional methods (Napoli). In what follows, we explore how tweets can be used to study viewing patterns, and briefly consider the advantages of doing so.Looking at Affiliations among TV Programmes through Tweets In his book Digital Methods (2013), Richard Rogers points out how social networking sites allow for new methods to study social networks. Information supplied to social media platforms can be used to explore “post-demographics,” meaning that they can be used to profile users’ tastes, interests, and favourite items, and the co-occurrences of the expressions of these preferences (154). Although this approach is common on various platforms (for example, in Amazon recommendations) and in online marketing practices (as in those that establish affiliations among the brands people tweet about), it has not commonly been used to research audiences. Looking at affiliations can, we suggest here, help create new knowledge about audiences.Figure 2: The Overlap in Tweeters among 32 Programmes in the NetherlandsUsing the same dataset of tweets used for the scatterplot, we tracked the viewing patterns of tweeters, analysing the sequence in which they used programme hashtags. We found that 8,958 people tweeted about more than one programme. The data revealed very interesting results when we calculated the relative overlap among programmes, charting the number of interrelating tweeters with respect to the absolute number of tweeters who referred to the two respective programmes. We imported the 32 nodes (the programmes) and the relative relations to Gephi in order to generate an association network, using the force-directed layout algorithm ForceAtlas2. The resulting network helps illuminate which programmes attract the same tweeters (see Figure 2). Our decision to rectify for the bias of highly social programmes has serious consequences and its validity is open to discussion. We did so to help expose taste relations (rather than reflect popularity).The association network demonstrates that TV shows of the same genre attract similar Twitter audiences: Dubbeltje op Zijn Kant and Uitstel van Executie are both reality shows about personal financial struggles, Studio Sport and Studio Voetbal are sport programmes, Hart van Nederland and RTL Boulevard are tabloid news shows, and Spoorloos and Familiedinner are programmes that centre on family issues. Aside from the strong overlap between programmes of the same genre, the visualisation also shows a concentration of programmes from public broadcasters—on the left-hand side of the figure—and those on commercial television—seen on the right. These connections suggest that people that watch commercial television tend to focus their viewing to commercial television (and the same is true for public television). The Voice of Holland, which seems to have a weak overlap in tweeters with multiple programmes, presents an intriguing case. This observation invites further consideration of its audience composition (which traditional ratings might help with).These are just some quick reflections made possible by using different methods to study Twitter. Although the input from an association network does not provide neat numbers that can serve as a “commodity,” it could help inform the programme schedules of television networks (they could adjust air times to better fit audience preferences, for example, by scheduling two TV shows with similar Twitter audiences in back-to-back time slots). Such insights could assist advertisers better understand consumer behaviour and viewing habits and thus maximise the effectiveness of their commercials. Television producers could also explore on-air and online collaborations between programmes. ConclusionIn this paper we have discussed the limitations of both traditional metrics and newer social media metrics. We explored how tweets can be used to generate insights into viewing patterns, briefly considering how such findings could benefit various parties. We have shown that the counting of tweets addresses the tweetability of a show but seems unrelated to the show’s number of viewers. We speculate, also, that programmes that spark polarised debate or motivate users to engage through social media are receiving many more mentions on Twitter than other sorts of programming. There is much space for TV programmers to build new relationships with their viewers.We have offered some criticism on the decision of NTTR to apply old methods to a new medium, and proposed that audience research on social media should—as the digital methods dictum goes—“follow the medium.” That is, such research should make use of the features of the medium (links, tags, timestamps, and the like) that invite new forms of inquiry. Finally, we have shown that a digital methods approach, although it will not necessarily provide conclusive answers, raises relevant questions that can elicit additional research.ReferencesAng, Ien. Desperately Seeking the Audience. London: Routledge, 1991.Baym, Nancy. “Data Not Seen: The Uses and Shortcomings of Social Media Metrics.” First Monday 18.10 (2013). 23 Sep. 2015 ‹http://firstmonday.org/ojs/index.php/fm/article/view/4873/3752›.Bratich, Jack. “Affective Convergence in Reality Television: A Case Study in Divergence.” Flow TV: Television in the Age of Media Convergence. Ed. M. Kackman, M. Binfield, M. Payne, A. Perlman, and B. Sebok. New York: Routledge, 2011. 55–74.Jenkins, Henry. Convergence Culture. New York: New York UP, 2006.Lee, Hye Jin, and Mark Andrejevic. “Second-Screen Theory: From the Democratic Surround to the Digital Enclosure.” Connected Viewing: Selling, Streaming, & Sharing Media in the Digital Era. Eds. Jennifer Holt and Kevin Sanson. New York: Routledge, 2014. 40–61.Napoli, Philip M. “The Institutionally Effective Audience in Flux: Social Media and the Reassessment of the Audience Commodity.” SSRN Electronic Journal (2013). 23 Sep. 2015 ‹http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2260925_code548166.pdf?abstractid=2260925&mirid=3›.Proulx, Mike, and Stacey Shepatin. Social TV: How Marketers Can Reach and Engage Audiences by Connecting Television to the Web, Social Media, and Mobile. Hoboken, NJ: John Wiley & Sons, 2012. Rogers, Richard. Digital Methods. Cambridge, MA: MIT Press, 2013. SKO. “Kijkcijfers.” Home—Kijkonderzoek. n.d. 23 Sep. 2015 ‹https://kijkonderzoek.nl/kijkcijfers›.Smythe, Dallas W. “Communications: Blind Spot of Western Marxism.” Canadian Journal of Political and Social Theory 1.3 (1977): 1–27.The Nielsen Company. “C3 TV Ratings Show Impact of DVR Ad Viewing.” What People Watch, Listen to and Buy. Oct. 2009. 23 Sep. 2015 ‹http://www.nielsen.com/us/en/insights/news/2009/c3-tv-ratings-show-impact-of-dvr-ad-viewing.html›.———. "Weekly Top Ten." Nielsen Social. n.d. 23 Sep. 2015 ‹http://www.nielsensocial.com/nielsentwittertvratings/weekly/›.Vanderbilt, Tom. "The New Rules of the Hyper-Social, Data-Driven, Actor-Friendly, Super-Seductive Platinum Age of Television." Wired, Mar. 2013. 23 Sep. 2015 ‹http://www.wired.com/2013/03/nielsen-family-is-dead/›.Van Es, Karin. “The Perks and Perils of Social TV: On the Participation Dilemma in NBC’s The Voice.” Television & New Media (forthcoming).

In a 1999 interview with the online magazine The AV Club, a subsidiary of satirical news website, The Onion, Bret Easton Ellis claimed: “I’ve never written a single scene that I can say took place, I’ve never written a line of dialogue that I’ve heard someone say or that I have said” (qtd. in Klein). Ten years later, in the same magazine, Ellis was reminded of this quote and asked why most of his novels have been perceived as veiled autobiographies. Ellis responded:Well, they are autobiographical in the sense that they reflect who I was at a particular moment in my life. There was talk of a memoir, and I realized why I couldn’t write a memoir, because the books are the memoir—they completely sum up how I was feeling, what I was thinking about, what my obsessions were, what I was fantasizing about, who I was, in a fictional context over the last 25 years or so (qtd. in Tobias).Despite any protestations to the contrary, Bret Easton Ellis’s novels have included various intentional and unintentional disclosures which reflect the author’s personal experiences. This pattern of self-disclosure became most overt in his most recent novel, Lunar Park (2005), in which the narrator shares a name, vocation and many aspects of his personal history with Ellis himself. After two decades and many assumptions made about Ellis’s personal life in the public media, it seems on the surface as if this novel uses disclosure as the site of closure for several rumours and relationships which have haunted his career. It is possible to see how this fictional text transgresses the boundaries between fiction and fact in an attempt to sever the feedback loop between the media’s representation of Ellis and the interpretation of his fictional texts. Yet it is important to note that with Ellis, there is always more beneath the surface. This is evident after only one chapter of Lunar Park when the novel changes form from an autobiography into a fictional ghost story, both of which are told by Bret Easton Ellis, a man who simultaneously reflects and refracts aspects of the real life author.Before analysing Lunar Park, it is helpful to consider the career trajectory which led to its creation. Bret Easton Ellis made his early fame writing semi-fictional accounts of rich, beautiful, young, yet ambitionless members of generation-X, growing up in the 1980s in America. His first novel, Less Than Zero (1985), chronicled the exploits of his protagonists as they drifted from party to party, from one meaningless sexual encounter to another; all while anesthetised on a cocktail of Valium, Prozac, Percocet and various illegal drugs. The brutal realism of his narrative, coupled with the structure—short vignettes like snapshots and short chapters told in simplistic style—led the text to be hailed as the first “MTV Novel” (Annesley 90; see also: Freese).It is not difficult to discover the many similarities that exist between the creator of Less Than Zero and his fictional creation, Clay, the novel’s narrator-protagonist. Both grew up in Los Angeles and headed east to attend a small liberal-arts college. Both Ellis’s and Clay’s parents were divorced and both young men grew up living in a house with their mother and their two sisters. Ellis’s relationship with his father was, by all accounts, as strained as what is represented in the few meetings Clay has with his own father in Less Than Zero. In these scenes, Clay describes a brief, perfunctory lunch meeting in an expensive restaurant in which Clay’s father is too preoccupied by work to acknowledge his son’s presence.Ellis’s second novel, The Rules of Attraction (1987), is set at Camden College, the same college that Clay attends in Less Than Zero. At one point, Clay even guest-narrates a chapter of The Rules of Attraction; the phrase, “people are afraid to walk across campus after midnight” (205) recalls the opening line of Less Than Zero, “people are afraid to merge on highways in Los Angeles” (5). Camden bears quite a few similarities with Bennington College, the college which Ellis himself was attending when Less Than Zero was published and Ellis was catapulted into the limelight. Even Ellis himself has admitted that the book is, “a completely fictionalized portrait of a group of people, all summations of friends I knew” (qtd. in Tobias).The authenticity of Ellis’s narrative voice was considered as an insight which came from participation (A Conversation with Bret Easton Ellis). The depiction of disenfranchised youth in the Reagan era in America was so compelling because Ellis seemed to personify and even embody the malaise and listlessness of his narrators in his public performances and interviews. In the minds of many readers and critics, Ellis’s narrators were a fictional extrapolation of Ellis himself. The association of Ellis to his fictional narrators backfired when Ellis’s third novel, American Psycho (1991), was published. The novel was criticised for its detached depiction of Patrick Bateman, who narrates in minute detail his daily routine which includes an extensive beauty regime, lunchtimes and dinnertimes spent in extravagant New York restaurants, a relationship with a fiancée and a mistress, a job on Wall Street in which he seems to do no real “work,” and his night-time hobby where brutally murders women, homeless men, gay men and even a small child. Bateman’s choice of victims can be interpreted as unconsciously aimed at anyone why may threaten his dominant position as a wealthy, white, heterosexual male. While Bateman kills as many men as he does women, his male victims are killed quickly in sudden bursts of violence. Bateman’s female victims are the subject of brutal torture, prolonged violent sexualized attacks, and in many cases inhumane post-mortem disfigurement and dismemberment.The public reception of American Psycho has been analysed as much as the text itself, (see: Murphet; Brien). Because American Psycho is narrated in the first-person voice of Bateman, there is no escape from his subjectivity. Many, including the National Organization of Women, interpreted this lack of authorial comment as Ellis’s tacit agreement and acceptance of Bateman’s behaviour. Another similar interpretation was made by Roger Rosenblatt in his pre-publication review of American Psycho in which he forthrightly encourages readers to “Snuff this Book” (Rosenblatt). Rosenblatt finds no ironic critique in Ellis’s representation of Bateman, instead finding himself at a loss to understand Ellis’s intention in writing American Psycho, saying “one only assumes, Mr. Ellis disapproves. It's a bit hard to tell what Mr. Ellis intends exactly, because he languishes so comfortably in the swamp he purports to condemn” (n.p.).In much the same way as Ellis’s previous narrators had reflected his experience and opinions, Ellis was considered as accepting and even glorifying the actions of a misogynistic serial killer. Ellis himself has commented on the popularised “misreading” of his novel: “Because I never step in anywhere and say, ‘Hey, this is all wrong,’ people get upset. That’s outrageous to me! Who’s going to say that serial killing is wrong?! Isn’t that a given? There’s no need to say that” (qtd. in. Klein)Ellis himself was treated as if he had committed the actual crimes that Patrick Bateman describes. The irony being that, as I have argued elsewhere (Phillips), there are numerous signs within the text which point to the possibility that Patrick Bateman did not commit the crimes as he claims: he can be interpreted as an unreliable narrator. Although the unreliability is Bateman’s narration doesn’t remove the effect which the reader experiences, it does indicate a distance between the author and the narrator. This distance was overlooked by many critics who interpreted Ellis as agreeing and condoning Bateman’s views and actions.When Ellis’s fourth novel, Glamorama was published, the decadent lifestyle represented in the text was again considered to be a reflection of Ellis’s personal experience. The star-studded parties and glamorous night clubs seemed to be lifted straight out of Ellis’s experience (although, no-one would ever claim that Ellis was a fashion-model-turned-international-terrorist like his narrator, Victor). One reviewer notes that “even when Bret Easton Ellis writes about killer yuppies and terrorist fashion models, a lot of people still think he's writing about himself” (Waldren).With the critical tendency to read an autobiographical confession out of Ellis’s fictional works firmly in place, it is not hard to see why Ellis decided to make the narrator of his fifth novel, Lunar Park, none other than Bret Easton Ellis himself. It is my contention that Lunar Park is the site of disclosures based on the real life of Bret Easton Ellis. I believe that Ellis chose the form of a mock-autobiography-turned-ghost-story as the site of exorcism for the many ghosts which have haunted his career, namely, his public persona and the publication of American Psycho. Ultimately, it is the exorcism of a more personal ghost, namely his father Robert Martin Ellis which provides the most private disclosure in the text and therefore the most touching, truthful and abiding site of closure for the entire novel and for Ellis himself. For ease, I will refer to the narrator of Lunar Park as Bret and the author of Lunar Park as Ellis.On the surface, it appears that Lunar Park is an autobiographical memoir. In one of the many mixed reviews of the novel (see: Murray; "Behind Bret's Mask"; Hand), Steve Almond’s title describes how Ellis masquerading as Ellis “is not a pretty sight” (Almond). The opening chapter is told in autobiographical style and charts Bret’s meteoric rise from college student to member of the literary brat pack (alongside Jay McInerney and Tama Jancowitz), to reviled author of American Psycho (1991) reaching his washed-up, drug-addled and near-death nadir during the Glamorama (1998) book tour. However, careful reading of this chapter reveals that the real-life Ellis is obscuring as much about himself as he appears to be revealing. Although it takes the form of a candid disclosure of his personal life, there are elements of the narrator’s story which do not agree with the public record of the author Ellis.The fictional Bret claims to have attended Camden College, and that his manuscript for Less Than Zero was a college project, discovered by his professor. While the plot of this story does reflect Ellis’s actual experience, he has set Bret’s story at Camden College, the fictional setting of The Rules of Attraction. By adding an element of fiction into the autobiographical account, Ellis is indicating that he is not identical to his narrating counterpart. It also signifies the Bret that exists in the fictional space whereas Ellis resides in the “real world.”In Lunar Park, Bret also talks about his relationship with Jayne Dennis. Jayne is described as a model-turned-actress, an up and coming Hollywood superstar who in the 1980s performed in films alongside Keanu Reeves. Jayne is one of the truly fictional characters in Lunar Park. She doesn’t exist outside of the text, except in two websites which were established to promote the publication of Lunar Park in 2005 (www.jaynedennis.com and www.jayne-dennis.com). While Bret and Jayne are dating, Jayne falls pregnant. Bret begs her to have an abortion. When Jayne decides to keep the child, her relationship with Bret falls apart. Bret meets his son Robby only twice from birth until the age of 10. The relationship between the fictional Bret and the fictional Jayne creates Robby, a fictional offspring who shares a name with Robert Martin Ellis (Bret and Ellis’s father).Many have been tempted to participate in Ellis’s game, to sift fact from fiction in the opening chapter of Lunar Park. Holt and Abbot published a two page point-by-point analysis of where the real-life Ellis diverged from the fictional Bret. The promotional website established by Ellis’s publisher was named www.twobrets.com to invite such a comparison. Although this game is invited by Ellis, he has also publicly stated that there is more to Lunar Park than the comparison between himself and his fictional counterpart:My worry is that people will want to know what’s true and what’s not […] All the things that are in the book—my quote-unquote autobiography—I just don’t want to answer any of those questions. I don’t like demystifying the text (qtd. in Wyatt n.p.)Although Ellis refuses to demystify the text, one of the purposes of inserting himself into the text is to trap readers in this very game, and to confuse fact with fiction. Although the text opens with a chapter which reads like Ellis’s autobiography, careful reading of the textual Bret against the extra-textual Ellis reveals that this chapter contains almost as much fiction as the “ghost story” which fills the remaining 400-odd pages. This ghost story could have been told by any first-person narrator. By writing himself into the text, Ellis is writing his public persona into the fictional character of Bret. One of the effects of blurring the lines between public and private, reality and fiction is that Ellis’s real-life disclosures invite the reader to read the fictional text against their extra-textual knowledge of Ellis himself. In this way, Ellis is able to address the many ghosts which have haunted his career—most importantly the public reception of American Psycho and his public persona. A more personal ghost is the ghost of Ellis’s father who has been written into the text, literally haunting Bret’s home with messages from beyond the grave. Closure occurs when these ghosts have been exorcised. The question is: is Lunar Park Ellis’s attempt to close down the public debates, or to add more fuel to the fire?One of the areas in which Ellis seeks to find closure is in the controversy surrounding American Psycho. Ellis uses his fictional voice to re-write the discourse surrounding the creation and reception of the text. There are deliberate contradictions in Bret’s version of writing American Psycho. In Lunar Park, Bret describes the writing process of American Psycho. In an oddly ornate passage for Ellis (who seldom uses adverbs), Bret describes how he would “fearfully watch my hands as the pen swept across the yellow legal pads” (19) blaming the “spirit” of Patrick Bateman for visiting and causing the book to be written. When it was finished, the “spirit” was “disgustingly satisfied” and stopped “gleefully haunting” Bret’s dreams. This shift in writing style may be an indication of a shift from reality into a fictionalised account of the writing of American Psycho. Much of the plot of Lunar Park is taken up with the consequences of American Psycho, when a madman starts replicating crimes exactly as they appear in the novel. It is almost as if Patrick Bateman is haunting Bret and his family. When informed that his fictional violence has disrupted his quiet suburban existence, Bret laments, “this was the moment that detractors of the book had warned me about: if anything happened to anyone as a result of the publication of this novel, Bret Easton Ellis was to blame” (181-2). By the end of Lunar Park Bret decides to “kill” Patrick Bateman once and for all, by writing an epilogue in which Bateman is burnt alive.On the surface, it appears that Lunar Park is the site of an apology about American Psycho. However, this is not entirely the case. Much of Bret’s description of writing American Psycho is contradictory to Ellis’s personal accounts where he consciously researched the gruesome details of Bateman’s crimes using an FBI training manual (Rose). Although Patrick Bateman is destroyed by the end of Lunar Park, extra-textually, neither Bret nor Ellis is not entirely apologetic for his creation. Bret argues that American Psycho was “about society and manners and mores, and not about cutting up women. How could anyone who read the book not see this?” (182). Extra-textually, in an interview Ellis admitted that when he re-read “the violence sequences I was incredibly upset and shocked […] I can't believe that I wrote that. Looking back, I realize, God, you really sort of stepped over a line there” (qtd. in Wyatt n.p.). However, in that same interview, Ellis admits to lying to reporters if he feels that the reporter is “out to get” him. Therefore, Ellis’s apology may not actually be an apology at all.Lunar Park presents an explanation about how and why American Psycho was written. This explanation is much akin to claiming that “the devil made me do it”, by arguing that Bret was possessed by “the spirit of this madman” (18). While it may seem that this explanation is an attempt to close the vast amount of discussion surrounding why American Psycho was written, Ellis is actually using his fictional persona to address the public outcry about his most controversial novel, providing an apology for a text, which is really no apology at all. Ultimately, the reliability of Bret’s account depends on the reader’s knowledge of Ellis’s public persona. This interplay between the fictional Bret and the real-life Ellis can be seen in Lunar Park’s account of the Glamorama publicity tour. In Lunar Park, Bret describes his own version of the Glamorama book tour. For Bret, this tour functions as his personal nadir, the point in his life where he hits rock bottom and looks to Jayne Dennis as his saviour. Throughout the tour, Bret describes taking all manner of drugs. At one point, threatened by his erratic behaviour, Bret’s publishers asked a personal minder to join the book tour, reporting back on Bret’s actions which include picking at nonexistent scabs, sobbing at his appearance in a hotel mirror and locking himself in a bookstore bathroom for over an hour before emerging and claiming that he had a snake living in his mouth (32-33).The reality of the Glamorama book tour is not anywhere near as wild as that described by Bret in Lunar Park. In reviews and articles addressing the real-life Glamorama book tour, there are no descriptions of these events. One article, from the The Observer (Macdonald), does describe a meeting over lunch where Ellis admits to drinking way too much the night before and then having to deal with phone calls from fans he can’t remember giving his phone-number to. However, as previously mentioned, in that same article a friend of Ellis’s is quoted as saying that Ellis frequently lies to reporters. Bret’s fictional actions seem to confirm Ellis’s real life “party boy” persona. For Moran, “the name of the author [him]self can become merely an image, either used to market a literary product directly or as a kind of free floating signifier within contemporary culture” (61). Lunar Park is about all of the connotations of the name Bret Easton Ellis. It is also a subversion of those expectations. The fictional Glamorama book tour shows Ellis’s media persona taken to an extreme until it becomes a self-embodying parody. In Lunar Park, Ellis is deliberately amplifying his public persona, accepting that no amount of truthful disclosure will erase the image of Bret-the-party-boy. However, the remainder of the novel turns this image on its head by removing Bret from New York and placing him in middle-American suburbia, married, and with two children in tow.Ultimately, although the novel appears as a transgression of fact and fiction, Bret may be the most fictional of all of Ellis’s narrators (with the exception of Patrick Bateman). Bret is married where Ellis is single. Bret is heterosexual whereas Ellis is homosexual, and used the site of Lunar Park to confirm his homosexuality. Bret has children whereas Ellis is childless. Bret has settled down into the heartland of American suburbia, a wife and two children in tow whereas Ellis has made it clear that this lifestyle is not one he is seeking. The novel is presented as the site of Ellis’s personal disclosure, and yet only creates more fictional fodder for the public image of Ellis, there are elements of true and personal disclosures from Ellis life, which he is using the text as the site for his own brand of closure. The most genuine and heartfelt closure is achieved through Ellis’s disclosure of his relationship with his father.The death of Ellis’s father, Robert Martin Ellis has an impact on both the textual and extra-textual levels of Lunar Park. Textually, the novel takes the form of a ghost story, and it is Robert himself who is haunting Bret. These spectral disturbances manifest themselves in Bret’s house which slowly transforms into a representation of his childhood home. Bret also receives nightly e-mails from the bank in which his father’s ashes have been stored in a safe-deposit box. These e-mails contain an attached video file showing the last few moments of Robert Martin Ellis’s life. Bret never finds out who filmed the video. Extra-textually, the death of Robert Martin Ellis is clearly signified in the fact that Lunar Park is dedicated to him as well as Michael Wade Kaplan, two men close to Ellis who have died. The trope of fathers haunting their sons is further highlighted by Ellis’s inter-textual references to Shakespeare’s Hamlet including a quote in the epigraph: “From the table of my memory / I’ll wipe away all trivial fond records, / all saws of books, all forms, all pressures past / that youth and observation copied there” (1.5.98-101). The names of various geographical locations in Bret’s neighbourhood: Bret and Jayne live on Elsinore Lane, named for Elsinore castle, Bret also visits Fortinbras Mall, Osric hotel and Ophelia Boulevard. In Hamlet, the son is called upon by the ghost of his father to avenge his death. In Lunar Park, Bret is called upon to avenge himself against the wrongs inflicted upon him by his own father.The ambiguity of the relationships between fathers and sons is summarised in the closing passage of the novel. So, if you should see my son, tell him I say hello, be good, that I am thinking of him and that I know he’s watching over me somewhere, and not to worry: that he can always find me here, whenever he wants, right here, my arms held out and waiting, in the pages, behind the covers, at the end of Lunar Park (453).Although Bret earlier signals the reader to interpret this passage as a message from Bret to his son Robby (45), it is also possible to interpret is as a message from the fictional Robert Martin Ellis to the fictional Bret. In this reading, Lunar Park is not just a novel, a game or a post-modern deconstruction of the fact and fiction binary, it instead becomes an exorcism for the author. The process of writing Lunar Park to casts the spectre of the real-life Robert Martin Ellis out of his life to a place where Bret (and Ellis) can always find him. This relationship is the site not only of disclosure – reflecting Ellis’s own personal angst with his late father – but of closure, where Ellis has channelled his relationship and indeed exorcised his father into the text.Lunar Park contains several forms of disclosures, most of which transgress the line between fiction and fact. Lunar Park does not provide a closure from the tendency to read autobiography into Ellis’s texts, instead, chapter one provides as much fiction as fact, as evident in the discussions of American Psycho and the Glamorama book tour. Although chapter one presents in an autobiographical form, the remainder of the text reveals how fictional “Bret Easton Ellis” really is. Much of Lunar Park can be interpreted as a puzzle whose answer depends on the reader’s knowledge and understanding of the public perception, persona and profile of Bret Easton Ellis himself. Although seeming to provide closure on the surface, by playing with fiction and fact, Lunar Park only opens up more ground for discussion of Ellis, his novels, his persona and his fictional worlds. These are discussions I look forward to participating in, particularly as 2010 will see the publication of Ellis’s sixth novel (and sequel to Less Than Zero), Imperial Bedrooms.Although much of Ellis’s game in Lunar Park is to tease the reader by failing to provide true disclosures or meaningful and finite closure, the ending of the Lunar Park indicates the most honest, heartfelt and abiding closure for the text and for Ellis himself. Devoid of games and extra-textual riddles, the end of the novel is a message from a father to his son. By disclosing details of his troubled relationship with his father, both Ellis and his fictional counterpart Bret are able to exorcise the ghost of Robert Martin Ellis. As the novel closes, the ghost who haunts the text has indeed been exorcised and is now standing, with “arms held out and waiting, in the pages, behind the covers, at the end of Lunar Park” (453). ReferencesAlmond, Steve. "Ellis Masquerades as Ellis, and It Is Not a Pretty Sight." Boston Globe 14 Aug. 2005.Annesley, James. Blank Fictions: Consumerism, Culture and the Contemporary American Novel. London: Pluto Press, 1998."Behind Bret's Mask." Manchester Evening News 10 Oct. 2005.Brien, Donna Lee. "The Real Filth in American Psycho: A Critical Reassessment." M/C Journal 9.5 (2006). 30 Nov. 2009 < http://journal.media-culture.org.au/0610/01-brien.php >.Ellis, Bret Easton. Less than Zero. London: Vintage, 1985.–––. The Rules of Attraction. London: Vintage, 1987.–––. American Psycho. London: Picador, 1991.–––. Glamorama. New York: Knopf, 1998.–––. Lunar Park. New York: Knopf, 2005.Freese, Peter. "Bret Easton Ellis, Less than Zero; Entropy in the 'Mtv Novel'?" Modes of Narrative: Approaches to American, Canadian and British Fiction. Eds. Reingard Nishik and Barbara Korts. Wurzburg: Konighausen and Naumann, 1990. 68–87. Hand, Elizabeth. "House of Horrors; Bret Easton Ellis, the Author of 'American Psycho,' Rips into His Most Frightening Subject Yet—Himself." The Washington Post 21 Aug. 2005.Klein, Joshua. "Interview with Bret Easton Ellis." The Onion AV Club 17 Mar.(1999). 5 Sep. 2009 < http://www.avclub.com/articles/bret-easton-ellis,13586/ >.Macdonald, Marianna. “Interview—Bret Easton Ellis—All Cut Up.” The Observer 28 June 1998.Moran, Joe. Star Authors. London: Pluto Press, 2000.Murphet, Julian. Bret Easton Ellis's American Psycho: A Reader's Guide. New York: Continuum, 2002.Murray, Noel. "Lunar Park [Review]." The Onion AV Club 2 Aug. 2005. 1 Nov. 2009 < http://www.avclub.com/articles/lunar-park,4393/ >.Phillips, Jennifer. "Unreliable Narration in Bret Easton Ellis’ American Psycho: Interaction between Narrative Form and Thematic Content." Current Narratives 1.1 (2009): 60–68.Rose, Charlie. “A Conversation with Bret Easton Ellis”. The Charlie Rose Show. Prod. Charlie Rose and Yvette Vega. PBS. 7 Sep. 1994. Rosenblatt, Roger. "Snuff This Book! Will Bret Easton Ellis Get Away with Murder?" The New York Times 16 Dec. 1990: Arts.Shakespeare, William. Hamlet. Ed. Graham Holderness and Bryan Loughrey. Hemel Hempstead: Harvester Wheatsheaf, 1992.Tobias, Scott. "Bret Easton Ellis (Interview)". The Onion AV Club 22 Apr. 2009. 31 Aug. 2009 < http://www.avclub.com/articles/bret-easton-ellis%2C26988/1/ >.Wyatt, Edward. "Bret Easton Ellis: The Man in the Mirror." The New York Times 7 Aug. 2005: Arts.

Introduction Almost all industries in Australia today have adopted digital media in some way. However, uses in large scale activities such as mining may seem to be different from others. This article looks at mining practices with a media studies approach, and concludes that, just as many other industries, mining and media have converged. Many Australian mine sites are adopting new media for communication and control to manage communication, explore for ore bodies, simulate forces, automate drilling, keep records, and make transport and command robotic. Beyond sharing similar digital devices for communication and computation, new media in mining employ characteristic digital media operations, such as numerical operation, automation and managed variability. This article examines the implications of finding that some of the most material practices have become mediated by new media. Mining has become increasingly mediated through new media technologies similar to GPS, visualisation, game remote operation, similar to those adopted in consumer home and mobile digital media. The growing and diversified adoption of digital media championed by companies like Rio Tinto aims not only ‘improve’ mining, but to change it. Through remediating practices of digital mining, new media have become integral powerful tools in prospective, real time and analytical environments. This paper draws on two well-known case studies of mines in the Pilbara and Western NSW. These have been documented in press releases and media reports as representing changes in media and mining. First, the West Angelas mines in the Pilbara is an open cut iron ore mine introducing automation and remote operation. This mine is located in the remote Pilbara, and is notable for being operated remotely from a control centre 2000km away, near Perth Airport, WA. A growing fleet of Komatsu 930E haul trucks, which can drive autonomously, traverses the site. Fitted with radars, lasers and GPS, these enormous vehicles navigate through the open pit mine with no direct human control. Introducing these innovations to mine sites become more viable after iron ore mining became increasingly profitable in the mid-2000s. A boom in steel building in China drove unprecedented demand. This growing income coincided with a change in public rhetoric from companies like Rio Tinto. They pointed towards substantial investments in research, infrastructure, and accelerated introduction of new media technologies into mining practices. Rio Tinto trademarked the term ‘Mine of the future’ (US Federal News Service 1), and publicised their ambitious project for renewal of mining practice, including digital media. More recently, prices have been more volatile. The second case study site is a copper and gold underground mine at Northparkes in Western NSW. Northparkes uses substantial sensing and control, as well as hybrid autonomous and remote operated vehicles. The use of digital media begins with prospecting, and through to logistics of transportation. Engineers place explosives in optimal positions using computer modelling of the underground rock formations. They make heavy use of software to coordinate layer-by-layer use of explosives in this advanced ‘box cut’ mine. After explosives disrupt the rock layer a kilometre underground, another specialised vehicle collects and carries the ore to the surface. The Sandvik loader-hauler-dumper (LHD) can be driven conventionally by a driver, but it can also travel autonomously in and out of the mine without a direct operator. Once it reaches a collection point, where the broken up ore has accumulated, a user of the surface can change the media mode to telepresence. The human operator then takes control using something like a games controller and multiple screens. The remote operator controls the LHD to fill the scoop with ore. The fully-loaded LHD backs up, and returns autonomously using laser senses to follow a trail to the next drop off point. The LHD has become a powerful mediator, reconfiguring technical, material and social practices throughout the mine. The Meanings of Mining and Media Are Converging Until recently, mining and media typically operated ontologically separately. The media, such as newspapers and television, often tell stories about mining, following regular narrative scripts. There are controversies and conflicts, narratives of ecological crises, and the economics of national benefit. There are heroic and tragic stories such as the Beaconsfield mine collapse (Clark). There are new industry policies (Middelbeek), which are politically fraught because of the lobbying power of miners. Almost completely separately, workers in mines were consumers of media, from news to entertainment. These media practices, while important in their own right, tell nothing of the approaching changes in many other sectors of work and everyday life. It is somewhat unusual for a media studies scholar to study mine sites. Mine sites are most commonly studied by Engineering (Bellamy & Pravica), Business and labour and cultural histories (McDonald, Mayes & Pini). Until recently, media scholarship on mining has related to media institutions, such as newspapers, broadcasters and websites, and their audiences. As digital media have proliferated, the phenomena that can be considered as media phenomena has changed. This article, pointing to the growing roles of media technologies, observes the growing importance that media, in these terms, have in the rapidly changing domain of mining. Another meaning for ‘media’ studies, from cybernetics, is that a medium is any technology that translates perception, makes interpretations, and performs expressions. This meaning is more abstract, operating with a broader definition of media — not only those institutionalised as newspapers or radio stations. It is well known that computer-based media have become ubiquitous in culture. This is true in particular within the mining company’s higher ranks. Rio Tinto’s ambitious 2010 ‘Mine of the Future’ (Fisher & Schnittger, 2) program was premised on an awareness that engineers, middle managers and senior staff were already highly computer literate. It is worth remembering that such competency was relatively uncommon until the late 1980s. The meanings of digital media have been shifting for many years, as computers become experienced more as everyday personal artefacts, and less as remote information systems. Their value has always been held with some ambivalence. Zuboff’s (387-414) picture of loss, intimidation and resistance to new information technologies in the 1980s seems to have dissipated by 2011. More than simply being accepted begrudgingly, the PC platform (and variants) has become a ubiquitous platform, a lingua franca for information workers. It became an intimate companion for many professions, and in many homes. It was an inexpensive, versatile and generalised convergent medium for communication and control. And yet, writers such as Gregg observe, the flexibility of networked digital work imposes upon many workers ‘unlimited work’. The office boundaries of the office wall break down, for better or worse. Emails, utility and other work-related behaviours increasingly encroach onto domestic and public space and time. Its very attractiveness to users has tied them to these artefacts. The trail that leads the media studies discipline down the digital mine shaft has been cleared by recent work in media archaeology (Parikka), platform studies (Middelbeek; Montfort & Bogost; Maher) and new media (Manovich). Each of these redefined Media Studies practices addresses the need to diversify the field’s attention and methods. It must look at more specific, less conventional and more complex media formations. Mobile media and games (both computer-based) have turned out to be quite different from traditional media (Hjorth; Goggin). Kirschenbaum’s literary study of hard drives and digital fiction moves from materiality to aesthetics. In my study of digital mining, I present a reconfigured media studies, after the authors, that reveals heterogeneous media configurations, deserving new attention to materiality. This article also draws from the actor network theory approach and terminology (Latour). The uses of media / control / communications in the mining industry are very complex, and remain under constant development. Media such as robotics, computer modelling, remote operation and so on are bound together into complex practices. Each mine site is different — geologically, politically, and economically. Mines are subject to local and remote disasters. Mine tunnels and global prices can collapse, rendering active sites uneconomical overnight. Many technologies are still under development — including Northparkes and West Angelas. Both these sites are notable for their significant use of autonomous vehicles and remote operated vehicles. There is no doubt that the digital technologies modulate all manner of the mining processes: from rocks and mechanical devices to human actors. Each of these actors present different forms of collusion and opposition. Within a mining operation, the budgets for computerised and even robotic systems are relatively modest for their expected return. Deep in a mine, we can still see media convergence at work. Convergence refers to processes whereby previously diverse practices in media have taken on similar devices and techniques. While high-end PCs in mining, running simulators; control data systems; visualisation; telepresence, and so on may be high performance, ruggedised devices, they still share a common platform to the desktop PC. Conceptual resources developed in Media Ecology, New Media Studies, and the Digital Humanities can now inform readings of mining practices, even if their applications differ dramatically in size, reliability and cost. It is not entirely surprising that some observations by new media theorists about entertainment and media applications can also relate to features of mining technologies. Manovich argues that numerical representation is a distinctive feature of new media. Numbers have always already been key to mining engineering. However, computers visualise numerical fields in simulations that extend out of the minds of the calculators, and into visual and even haptic spaces. Specialists in geology, explosives, mechanical apparatuses, and so on, can use plaftorms that are common to everyday media. As the significance of numbers is extended by computers in the field, more and more diverse sources of data provide apparently consistent and seamless images of multiple fields of knowledge. Another feature that Manovich identifies in new media is the capacity for automation of media operations. Automation of many processes in mechanical domains clearly occurred long before industrial technologies were ported into new media. The difference with new media in mine sites is that robotic systems must vary their performance according to feedback from their extra-system environments. For our purposes, the haul trucks in WA are software-controlled devices that already qualify as robots. They sense, interpret and act in the world based on their surroundings. They evaluate multiple factors, including the sensors, GPS signals, operator instructions and so on. They can repeat the path, by sensing the differences, day after day, even if the weather changes, the track wears away or the instructions from base change. Automation compensates for differences within complex and changing environments. Automation of an open-pit mine haulage system… provides more consistent and efficient operation of mining equipment, it removes workers from potential danger, it reduces fuel consumption significantly reducing greenhouse gas (GHG) emissions, and it can help optimize vehicle repairs and equipment replacement because of more-predictable and better-controlled maintenance. (Parreire and Meech 1-13) Material components in physical mines tend to become modular and variable, as their physical shape lines up with the logic of another of Manovich’s new media themes, variability. Automatic systems also make obsolete human drivers, who previously handled those environmental variations, for better or for worse, through the dangerous, dull and dirty spaces of the mine. Drivers’ capacity to control repeat trips is no longer needed. The Komatsu driverless truck, introduced to the WA iron ore mines from 2008, proved itself to be almost as quick as human drivers at many tasks. But the driverless trucks have deeper advantages: they can run 23 hours each day with no shift breaks; they drive more cautiously and wear the equipment less than human drivers. There is no need to put up workers and their families up in town. The benefit most often mentioned is safety: even the worst accident won’t produce injuries to drivers. The other advantage less mentioned is that autonomous trucks don’t strike. Meanwhile, managers of human labour also need to adopt certain strategies of modulation to support the needs and expectations of their workers. Mobile phones, televisions and radio are popular modes of connecting workers to their loved ones, particularly in the remote and harsh West Angelas site. One solution — regular fly-in-fly out shifts — tends also to be alienating for workers and locals (Cheshire; Storey; Tonts). As with any operations, the cost of maintaining a safe and comfortable environment for workers requires trade-offs. Companies face risks from mobile phones, leaking computer networks, and espionage that expose the site to security risks. Because of such risks, miners tend be subject to disciplinary regimes. It is common to test alcohol and drug levels. There was some resistance from workers, who refused to change to saliva testing from urine testing (Latimer). Contesting these machines places the medium, in a different sense, at the centre of regulation of the workers’ bodies. In Northparkes, the solution of hybrid autonomous and remote operation is also a solution for modulating labour. It is safer and more comfortable, while also being more efficient, as one experienced driver can control three trucks at a time. This more complex mode of mediation is necessary because underground mines are more complex in geology, and working environments to suit full autonomy. These variations provide different relationships between operators and machines. The operator uses a games controller, and watches four video views from the cabin to make the vehicle fill the bucket with ore (Northparkes Mines, 9). Again, media have become a pivotal element in the mining assemblage. This combines the safety and comfort of autonomous operation (helping to retain staff) with the required use of human sensorimotor dexterity. Mine systems deserve attention from media studies because sites are combining large scale physical complexity with increasingly sophisticated computing. The conventional pictures of mining and media rarely address the specificity of subjective and artefactual encounters in and around mine sites. Any research on mining communication is typically within the instrumental frames of engineering (Duff et al.). Some of the developments in mechanical systems have contributed to efficiency and safety of many mines: larger trucks, more rock crushers, and so on. However, the single most powerful influence on mining has been adopting digital media to control, integrate and mining systems. Rio Tinto’s transformative agenda document is outlined in its high profile ‘Mine of the Future’ agenda (US Federal News Service). The media to which I refer are not only those in popular culture, but also those with digital control and communications systems used internally within mines and supply chains. The global mining industry began adopting digital communication automation (somewhat) systematically only in the 1980s. Mining companies hesitated to adopt digital media because the fundamentals of mining are so risky and bound to standard procedures. Large scale material operations, extracting and processing minerals from under the ground: hardly to be an appropriate space for delicate digital electronics. Mining is also exposed to volatile economic conditions, so investing in anything major can be unattractive. High technology perhaps contradicts an industry ethos of risk-taking and masculinity. Digital media became domesticated, and familiar to a new generation of formally educated engineers for whom databases and algorithms (Manovich) were second nature. Digital systems become simultaneously controllers of objects, and mediators of meanings and relationships. They control movements, and express communications. Computers slide from using meanings to invoking direct actions over objects in the world. Even on an everyday scale, computer operations often control physical processes. Anti-lock Braking Systems regulate a vehicle’s braking pressure to avoid the danger when wheels lock-up. Or another example, is the ATM, which involves both symbolic interactions, and also exchange of physical objects. These operations are examples of the ‘asignifying semiotic’ (Guattari), in which meanings and non-meanings interact. There is no operation essential distinction between media- and non-media digital operations. Which are symbolic, attached or non-consequential is not clear. This trend towards using computation for both meanings and actions has accelerated since 2000. Mines of the Future Beyond a relatively standard set of office and communications software, many fields, including mining, have adopted specialised packages for their domains. In 3D design, it is AutoCAD. In hard sciences, it is custom modelling. In audiovisual production, it may be Apple and Adobe products. Some platforms define their subjectivity, professional identity and practices around these platforms. This platform orientation is apparent in areas of mining, so that applications such as the Gemcom, Rockware, Geological Database and Resource Estimation Modelling from Micromine; geology/mine design software from Runge, Minemap; and mine production data management software from Corvus. However, software is only a small proportion of overall costs in the industry. Agents in mining demand solutions to peculiar problems and requirements. They are bound by their enormous scale; physical risks of environments, explosive and moving elements; need to negotiate constant change, as mining literally takes the ground from under itself; the need to incorporate geological patterns; and the importance of logistics. When digital media are the solution, there can be what is perceived as rapid gains, including greater capacities for surveillance and control. Digital media do not provide more force. Instead, they modulate the direction, speed and timing of activities. It is not a complete solution, because too many uncontrolled elements are at play. Instead, there are moment and situations when the degree of control refigures the work that can be done. Conclusions In this article I have proposed a new conception of media change, by reading digital innovations in mining practices themselves as media changes. This involved developing an initial reading of the operations of mining as digital media. With this approach, the array of media components extends far beyond the conventional ‘mass media’ of newspapers and television. It offers a more molecular media environment which is increasingly heterogeneous. It sometimes involves materiality on a huge scale, and is sometimes apparently virtual. The mining media event can be a semiotic, a signal, a material entity and so on. It can be a command to a human. It can be a measurement of location, a rock formation, a pressure or an explosion. The mining media event, as discussed above, is subject to Manovich’s principles of media, being numerical, variable and automated. In the mining media event, these principles move from the aesthetic to the instrumental and physical domains of the mine site. The role of new media operates at many levels — from the bottom of the mine site to the cruising altitude of the fly-in-fly out aeroplanes — has motivated significant changes in the Australian industry. When digital media and robotics come into play, they do not so much introduce change, but reintroduce similarity. This inversion of media is less about meaning, and more about local mastery. Media modulation extends the kinds of influence that can be exerted by the actors in control. In these situations, the degrees of control, and of resistance, are yet to be seen. Acknowledgments Thanks to Mining IQ for a researcher's pass at Mining Automation and Communication Conference, Perth in August 2012. References Bellamy, D., and L. 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We need a clear, unified, and consistent voice to effect the complete dismantling, the abolition, of the mechanisms of animal exploitation.And that will only come from what we say and do, no matter who we are.— Gary L. Francione, animal rights theoristThe history of hashtags is relatively short but littered with the remnants of corporate hashtags which may have seemed a good idea at the time within the confines of the boardroom. It is difficult to understand the rationale behind the use of hashtags as an effective communications tactic in 2019 by corporations when a quick stroll through their recent past leaves behind the much-derided #qantasluxury (Glance), #McDstories (Hill), and #myNYPD (Tran).While hashtags have an obvious purpose in bringing together like-minded publics and facilitating conversation (Kwye et al. 1), they have also regularly been the subject of “hashtag takeovers” by activists and other interested parties, and even by trolls, as the Ecological Society of Australia found in 2015 when their seemingly innocuous #ESA15 hashtag was taken over with pornographic images (news.com.au). Hashtag takeovers have also been used as a dubious marketing tactic, where smaller and less well-known brands tag their products with trending hashtags such as #iphone in order to boost their audience (Social Garden). Hashtags are increasingly used as a way for activists or other interested parties to disrupt a message. It is, I argue, predictable that any hashtag related to an even slightly controversial topic will be subject to some form of activist hashtag takeover, with varying degrees of success.That veganism and the dairy industry should attract such conflict is unsurprising given that the two are natural enemies, with vegans in particular seeming to anticipate and actively engage in the battle for the opposing hashtag.Using a comparative analysis of the #Veganuary and #Februdairy hashtags and how they have been used by both pro-vegan and pro-dairy social media users, this article illustrates that the enthusiastic and well-meaning social media efforts of farmers and dairy supporters have so far been unable to counteract those of well-organised and equally passionate vegan activists. This analysis compares tweets in the first week of the respective campaigns, concluding that organisations, industries and their representatives should be extremely wary of engaging said activists who are not only highly-skilled but are also highly-motivated. Grassroots, ideology-driven activism is a formidable opponent in any public space, let alone when it takes place on the outspoken and unstructured landscape of social media which is sometimes described as the “wild West” (Fitch 5) where anything goes and authenticity and plain-speaking is key (Macnamara 12).I Say Hashtag, You Say Bashtag#Februdairy was launched in 2018 to promote the benefits of dairy. The idea was first mooted on Twitter in 2018 by academic Dr Jude Capper, a livestock sustainability consultant, who called for “28 days, 28 positive dairy posts” (@Bovidiva; Howell). It was a response to the popular Veganuary campaign which aimed to “inspire people to try vegan for January and throughout the rest of the year”, a campaign which had gained significant traction both online and in the traditional media since its inception in 2014 (Veganuary). Hopes were high: “#Februdairy will be one month of dairy people posting, liking and retweeting examples of what we do and why we do it” (Yates). However, the #Februdairy hashtag has been effectively disrupted and has now entered the realm of a bashtag, a hashtag appropriated by activists for their own purpose (Austin and Jin 341).The Dairy Industry (Look Out the Vegans Are Coming)It would appear that the dairy industry is experiencing difficulties in public perception. While milk consumption is declining, sales of plant-based milks are increasing (Kaiserman) and a growing body of health research has questioned whether dairy products and milk in particular do in fact “do a body good” (Saccaro; Harvard Milk Study). In the 2019 review of Canada’s food guide, its first revision since 2007, for instance, the focus is now on eating plant-based foods with dairy’s former place significantly downgraded. Dairy products no longer have their own distinct section and are instead placed alongside other proteins including lentils (Pippus).Nevertheless, the industry has persevered with its traditional marketing and public relations activities, choosing to largely avoid addressing animal welfare concerns brought to light by activists. They have instead focused their message towards countering concerns about the health benefits of milk. In the US, the Milk Processing Education Program’s long-running celebrity-driven Got Milk campaign has been updated with Milk Life, a health focused campaign, featuring images of children and young people living an active lifestyle and taking part in activities such as skateboarding, running, and playing basketball (Milk Life). Interestingly, and somewhat inexplicably, Milk Life’s home page features the prominent headline, “How Milk Can Bring You Closer to Your Loved Ones”.It is somewhat reflective of the current trend towards veganism that tennis aces Serena and Venus Williams, both former Got Milk ambassadors, are now proponents for the plant-based lifestyle, with Venus crediting her newly-adopted vegan diet as instrumental in her recovery from an auto-immune disease (Mango).The dairy industry’s health focus continues in Australia, as well as the use of the word love, with former AFL footballer Shane Crawford—the face of the 2017 campaign Milk Loves You Back, from Lion Dairy and Drinks—focusing on reminding Australians of the reputed nutritional benefits of milk (Dawson).Dairy Australia meanwhile launched their Legendairy campaign with a somewhat different focus, promoting and lauding Australia’s dairy families, and with a message that stated, in a nod to the current issues, that “Australia’s dairy farmers and farming communities are proud, resilient and innovative” (Dairy Australia). This campaign could be perceived as a morale-boosting exercise, featuring a nation-wide search to find Australia’s most legendairy farming community (Dairy Australia). That this was also an attempt to humanise the industry seems obvious, drawing on established goodwill felt towards farmers (University of Cambridge). Again, however, this strategy did not address activists’ messages of suffering animals, factory farms, and newborn calves being isolated from their grieving mothers, and it can be argued that consumers are being forced to make the choice between who (or what) they care about more: animals or the people making their livelihoods from them.Large-scale campaigns like Legendairy which use traditional channels are of course still vitally important in shaping public opinion, with statistics from 2016 showing 85.1% of Australians continue to watch free-to-air television (Roy Morgan, “1 in 7”). However, a focus and, arguably, an over-reliance on traditional platforms means vegans and animal activists are often unchallenged when spreading their message via social media. Indeed, when we consider the breakdown in age groups inherent in these statistics, with 18.8% of 14-24 year-olds not watching any commercial television at all, an increase from 7% in 2008 (Roy Morgan, “1 in 7”), it is a brave and arguably short-sighted organisation or industry that relies primarily on traditional channels to spread their message in 2019. That these large-scale campaigns do little to address the issues raised by vegans concerning animal welfare leaves these claims largely unanswered and momentum to grow.This growth in momentum is fuelled by activist groups such as the People for the Ethical Treatment of Animals (PETA) who are well-known in this space, with 5,494,545 Facebook followers, 1.06 million Twitter followers, 973,000 Instagram followers, and 453,729 You Tube subscribers (People for the Ethical Treatment of Animals). They are also active on Pinterest, a visual-based platform suited to the kinds of images and memes particularly detrimental to the dairy industry. Although widely derided, PETA’s reach is large. A graphic video posted to Facebook on February 13 2019 and showing a suffering cow, captioned “your cheese is not worth this” was shared 1,244 times, and had 4.6 million views in just over 24 hours (People for the Ethical Treatment of Animals). With 95% of 12-24 year olds in Australia now using social networking sites (Statista), it is little wonder veganism is rapidly growing within this demographic (Bradbury), with The Guardian labelling the rise of veganism unstoppable (Hancox).Activist organisations are joined by prominent and charismatic vegan activists such as James Aspey (182,000 Facebook followers) and Earthling Ed (205,000 Facebook followers) in distributing information and images that are influential and often highly graphic or disturbing. Meanwhile Instagram influencers and You Tube lifestyle vloggers such as Ellen Fisher and FreeLee share information promoting vegan food and the vegan lifestyle (with 650,320 and 785,903 subscribers respectively). YouTube video Dairy Is Scary has over 5 million views (Janus) and What the Health, a follow-up documentary to Cowspiracy: The Sustainability Secret, promoting veganism, is now available on Netflix, which itself has 9.8 million Australian subscribers (Roy Morgan, “Netflix”). BOSH’s plant-based vegan cookbook was the fastest selling cookbook of 2018 (Chiorando).Additionally, the considerable influence of celebrities such as Miley Cyrus, Beyonce, Alicia Silverstone, Zac Efron, and Jessica Chastain, to name just a few, speaking publicly about their vegan lifestyle, encourages veganism to become mainstream and increases its widespread acceptance.However not all the dairy industry’s ills can be blamed on vegans. Rising costs, cheap imports, and other pressures (Lockhart, Donaghy and Gow) have all placed pressure on the industry. Nonetheless, in the battle for hearts and minds on social media, the vegans are leading the way.Qualitative research interviewing new vegans found converting to veganism was relatively easy, yet some respondents reported having to consult multiple resources and required additional support and education on how to be vegan (McDonald 17).Enter VeganuaryUsing a month, week or day to promote an idea or campaign, is a common public relations and marketing strategy, particularly in health communications. Dry July and Ocsober both promote alcohol abstinence, Frocktober raises funds for ovarian cancer, and Movember is an annual campaign raising awareness and funds for men’s health (Parnell). Vegans Matthew Glover and Jane Land were discussing the success of Movember when they raised the idea of creating a vegan version. Their initiative, Veganuary, urging people to try vegan for the month of January, launched in 2014 and since then 500,000 people have taken the Veganuary pledge (Veganuary).The Veganuary website is the largest of its kind on the internet. With vegan recipes, expert advice and information, it provides all the answers to Why go vegan, but it is the support offered to answer How to go vegan that truly sets Veganuary apart. (Veganuary)That Veganuary participants would use social media to discuss and share their experiences was a foregone conclusion. Twitter, Facebook, and Instagram are all utilised by participants, with the official Veganuary pages currently followed/liked by 159,000 Instagram followers, receiving 242,038 Facebook likes, and 45,600 Twitter followers (Veganuary). Both the Twitter and Instagram sites make effective use of hashtags to spread their reach, not only using #Veganuary but also other relevant hashtags such as #TryVegan, #VeganRecipes, and the more common #Vegan, #Farm, and #SaveAnimals.Februdairy Follows Veganuary, But Only on the CalendarCalling on farmers and dairy producers to create counter content and their own hashtag may have seemed like an idea that would achieve an overall positive response.Agricultural news sites and bloggers spread the word and even the BBC reported on the industry’s “fight back” against Veganuary (BBC). However the hashtag was quickly overwhelmed with anti-dairy activists mobilising online. Vegans issued a call to arms across social media. The Vegans in Australia Facebook group featured a number of posts urging its 58,949 members to “thunderclap” the Februdairy hashtag while the Project Calf anti-dairy campaign declared that Februdairy offered an “easy” way to spread their information (Sandhu).Februdairy farmers and dairy supporters were encouraged to tell their stories, sharing positive photographs and videos, and they did. However this content was limited. In this tweet (fig. 1) the issue of a lack of diverse content was succinctly addressed by an anti-Februdairy activist.Fig. 1: Content challenges. (#Februdairy, 2 Feb. 2019)MethodUtilising Twitter’s advanced search capability, I was able to search for #Veganuary tweets from 1 to 7 January 2019 and #Februdairy tweets from 1 to 7 February 2019. I analysed the top tweets provided by Twitter in terms of content, assessed whether the tweet was pro or anti Veganuary and Februdairy, and also categorised its content in terms of subject matter.Tweets were analysed to assess whether they were on message and aligned with the values of their associated hashtag. Veganuary tweets were considered to be on message if they promoted veganism or possessed an anti-dairy, anti-meat, or pro-animal sentiment. Februdairy tweets were assessed as on message if they promoted the consumption of dairy products, expressed sympathy or empathy towards the dairy industry, or possessed an anti-vegan sentiment. Tweets were also evaluated according to their clarity, emotional impact and coherence. The overall effectiveness of the hashtag was then evaluated based on the above criteria as well as whether they had been hijacked.Results and FindingsOverwhelmingly, the 213 #Veganuary tweets were on message. That is they were pro-Veganuary, supportive of veganism, and positive. The topics were varied and included humorous memes, environmental facts, information about the health benefits of veganism, as well as a strong focus on animals. The number of non-graphic tweets (12) concerning animals was double that of tweets featuring graphic or shocking imagery (6). Predominantly the tweets were focused on food and the sharing of recipes, with 44% of all pro #Veganuary tweets featuring recipes or images of food. Interestingly, a number of well-known corporations tweeted to promote their vegan food products, including Tesco, Aldi, Iceland, and M&S. The diversity of veganism is reflected in the tweets. Organisations used the hashtag to promote their products, including beauty and shoe products, social media influencers promoted their vegan podcasts and blogs, and, interestingly, the Ethiopian Embassy of the United Kingdom tweeted their support.There were 23 (11%) anti-Veganuary tweets. Of these, one was from Dr. Jude Capper, the founder of Februdairy. The others expressed support for farming and farmers, and a number were photographs of meat products, including sausages and fry-ups. One Australian journalist tweeted in favour of meat, stating it was yummy murder. These tweets could be described as entertaining and may perhaps serve as a means of preaching to the converted, but their ability to influence and persuade is negligible.Twitter’s search tool provided access to 141 top #Februdairy tweets. Of these 82 (52%) were a hijack of the hashtag and overtly anti-Februdairy. Vegan activists used the #Februdairy hashtag to their advantage with most of their tweets (33%) featuring non-graphic images of animals. They also tweeted about other subject matters, including environmental concerns, vegan food and products, and health issues related to dairy consumption.As noted by the activists (see fig. 1 above), most of the pro-Februdairy tweets were images of milk or dairy products (41%). Images of farms and farmers were the next most used (26%), followed by images of cows (17%) (see fig. 2). Fig. 2: An activist makes their anti-Februdairy point with a clear, engaging image and effective use of hashtags. (#Februdairy, 6 Feb. 2019)The juxtaposition between many of the tweets was also often glaring, with one contrasting message following another (see fig. 3). Fig. 3: An example of contrasting #Februdairy tweets with an image used by the activists to good effect, making their point known. (#Februdairy, 2 Feb. 2019)Storytelling is a powerful tool in public relations and marketing efforts. Yet, to be effective, high-quality content is required. That many of the Februdairy proponents had limited social media training was evident; images were blurred, film quality was poor, or they failed to make their meaning clear (see fig. 4). Fig. 4: A blurred photograph, reflective of some of the low-quality content provided by Februdairy supporters. (#Februdairy, 3 Feb. 2019)This image was tweeted in support of Februdairy. However the image and phrasing could also be used to argue against Februdairy. We can surmise that the tweeter was suggesting the cow was well looked after and seemingly content, but overall the message is as unclear as the image.While some pro-Februdairy supporters recognised the need for relevant hashtags, often their images were of a low-quality and not particularly engaging, a requirement for social media success. This requirement seems to be better understood by anti-Februdairy activists who used high-quality images and memes to create interest and gain the audience’s attention (see figs. 5 and 6). Fig. 5: An uninspiring image used to promote Februdairy. (#Februdairy, 6 Feb. 2019) Fig. 6: Anti-Februdairy activists made good use of memes, recognising the need for diverse content. (#Februdairy, 3 Feb. 2019)DiscussionWhat the #Februdairy case makes clear, then, is that in continuing its focus on traditional media, the dairy industry has left the battle online to largely untrained, non-social media savvy supporters.From a purely public relations perspective, one of the first things we ask our students to do in issues and crisis communication is to assess the risk. “What can hurt your organisation?” we ask. “What potential issues are on the horizon and what can you do to prevent them?” This is PR101 and it is difficult to understand why environmental scanning and resulting action has not been on the radar of the dairy industry long before now. It seems they have not fully anticipated or have significantly underestimated the emerging issue that public perception, animal cruelty, health concerns, and, ultimately, veganism has had on their industry and this is to their detriment. In Australia in 2015–16 the dairy industry was responsible for 8 per cent (A$4.3 billion) of the gross value of agricultural production and 7 per cent (A$3 billion) of agricultural export income (Department of Agriculture and Water Resources). When such large figures are involved and with so much at stake, it is hard to rationalise the decision not to engage in a more proactive online strategy, seeking to engage their publics, including, whether they like it or not, activists.Instead there are current attempts to address these issues with a legislative approach, lobbying for the introduction of ag-gag laws (Potter), and the limitation of terms such as milk and cheese (Worthington). However, these measures are undertaken while there is little attempt to engage with activists or to effectively counter their claims with a widespread authentic public relations campaign, and reflects a failure to understand the nature of the current online environment, momentum, and mood.That is not to say that the dairy industry is not operating in the online environment, but it does not appear to be a priority, and this is reflected in their low engagement and numbers of followers. For instance, Dairy Australia, the industry’s national service body, has a following of only 8,281 on Facebook, 6,981 on Twitter, and, crucially, they are not on Instagram. Their Twitter posts do not include hashtags and unsurprisingly they have little engagement on this platform with most tweets attracting no more than two likes. Surprisingly they have 21,013 subscribers on YouTube which featured professional and well-presented videos. This demonstrates some understanding of the importance of effective storytelling but not, as yet, trans-media storytelling.ConclusionSocial media activism is becoming more important and recognised as a legitimate voice in the public sphere. Many organisations, perhaps in recognition of this as well as a growing focus on responsible corporate behaviour, particularly in the treatment of animals, have adjusted their behaviour. From Unilever abandoning animal testing practices to ensure Dove products are certified cruelty free (Nussbaum), to Domino’s introducing vegan options, companies who are aware of emerging trends and values are changing the way they do business and are reaping the benefits of engaging with, and catering to, vegans. Domino’s sold out of vegan cheese within the first week and vegans were asked to phone ahead to their local store, so great was the demand. From their website:We knew the response was going to be big after the demand we saw for the product on social media but we had no idea it was going to be this big. (Domino’s Newsroom)As a public relations professional, I am baffled by the dairy industry’s failure to adopt a crisis-based strategy rather than largely rely on the traditional one-way communication that has served them well in the previous (golden?) pre-social media age. However, as a vegan, persuaded by the unravelling of the happy cow argument, I cannot help but hope this realisation continues to elude them.References@bovidiva. “Let’s Make #Februdairy Happen This Year. 28 Days, 28 Positive #dairy Posts. From Cute Calves and #cheese on Crumpets, to Belligerent Bulls and Juicy #beef #burgers – Who’s In?” Twitter post. 15 Jan. 2018. 1 Feb. 2019 <https://twitter.com/bovidiva/status/952910641840447488?lang=en>.Austin, Lucinda L., and Yan Jin. Social Media and Crisis Communication. 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