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1

O'Hanlon, John. Electronic banking for retail customers. London: Banking Technology Ltd, 1993.

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2

Banks & their customers. Dobbs Ferry, N.Y: Oceana Publications, 1995.

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3

Jasper, Margaret C. Banks and their customers. 2nd ed. Dobbs Ferry, NY: Oceana, 2000.

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4

F, Garrett Joan, ed. Banks and their customers. 2nd ed. Dobbs Ferry, N.Y: Oceana Publications, 2000.

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5

Jasper, Margaret C. Banks and their customers. 3rd ed. Dobbs Ferry, NY: Oceana Publications, 2004.

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6

author, Rouiller Nicolas, ed. Swiss banking: An introduction for bank customers and their advisors. Zurich: Schulthess, 2013.

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7

Singhal, Sushila. Banks and customers: A behavioural analysis. New Delhi: Shri Ram Centre for Industrial Relations & Human Resources, 1987.

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8

The future of retail banking: Delivering value to global customers. New York: Palgrave Macmillan, 2003.

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9

DiVanna, Joseph A. The future of retail banking: Delivering value to global customers. Basingstoke: Palgrave Macmillan, 2004.

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10

Aarma, August. Segmented analysis of bank customers and banking information: The Estonian case. [Estonia]: TTU Press, 2001.

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11

1935-, Harper Malcolm, Arora Sukwinder Singh, and Energy and Resources Institute, eds. Small customers, big market: Commercial banks in microfinance. Warwickshire, UK: ITDG Pub., 2005.

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12

Radice, Francis. English for banking: A writing skills course for banks and their customers. Basingstoke: Macmillan, 1992.

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13

Carow, Kenneth A. How has financial modernization affected corporate customers? Cambridge, MA: National Bureau of Economic Research, 2005.

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14

McLoughlin, Damien P. J. The development of brand loyalty among financial services customers. Dublin: University College Dublin, 1993.

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15

Jirtata, Geletesa Negeri. Customers' adoption of ATM channel in Ethiopian commercial banks. [Saarbrücken, Germany]: LAP LAMBERT Academic Publishing, 2012.

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16

Laing, Brown H., Reynolds James I, Zacks David, Bozzer Ron L, and Continuing Legal Education Society of British Columbia., eds. Banks and their customers: Materials prepared for a continuing legal education seminar held in Vancouver, B.C. on April 13, 1989. Vancouver, B.C: Continuing Legal Education Society of British Columbia, 1989.

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17

Aziz, Hadia H. Abdel. Factors affecting customers' decisions to buy new retail banking services: Their implications on the new service development process. Frankfurt am Main: Lang, 2008.

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18

Aziz, Hadia H. Abdel. Factors affecting customers' decisions to buy new retail banking services: Their implications on the new service development process. Frankfurt am Main: Lang, 2008.

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19

California, Legislature Senate Committee on Finance Investment and International Trade. Public hearing on update on banks selling customers' personal information to telemarketing firms. Sacramento, CA: Senate Publications, 1999.

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20

Bob, Andelman, ed. Fans! not customers: How Commerce Bank created a super-growth business in a no-growth industry. New York: Portfolio, 2007.

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21

California, Legislature Senate Committee on Finance Investment and International Trade. Public hearing on update on banks selling customers' personal information to telemarketing firms: Transcript of hearing, July 14, 1999. Sacramento, CA: The Committee, 1999.

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22

Jin rong xiao fei zhe bao hu bi jiao yan jiu: Yi yin hang fa wei zhong xin de yan jiu = Jinrongxiaofeizhebaohubijiaoyanjiu. Beijing Shi: Zhongguo zheng fa da xue chu ban she, 2013.

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23

Jin rong xiao fei zhe bao hu yan jiu. Beijing Shi: Fa lü chu ban she, 2013.

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24

Jin rong xiao fei zhe fa lü bao hu ji zhi de bi jiao yan jiu. Beijing Shi: Fa lü chu ban she, 2013.

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25

Auge-Dickhut, Stefanie, Bernhard Koye, and Axel Liebetrau. Customer Value Generation in Banking. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-19938-2.

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26

Weerasooria, W. S. Banker-customer: Resolving banking disputes. Melbourne, Australia: Longman Professional, 1994.

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27

Howcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.

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28

Library of Congress. Congressional Research Service, ed. Authority of the federal bank supervisory agencies under the Bank Protection Act, 12 U.S.C. 1881-1884, to promulgate rules requiring banks to install security measures to protect customers using automatic teller machines (ATM's). Washington, D.C: Congressional Research Service, Library of Congress, 1987.

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29

Banker and customer. 4th ed. London: Pitman, 1986.

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30

How to get what you want from your bank: Personal affairs, spend, save & invest wisely in the 90s. Toronto: Macfarlane Walter & Ross, 1994.

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31

United States. Congress. House. Committee on Banking and Financial Services. Preparing for the year 2000: Financial institutions, customers, telecommunications, and power industries : hearing before the Committee on Banking and Financial Services, U.S. House of Representatives, One Hundred Fifth Congress, second session, September 17, 1998. Washington: U.S. G.P.O., 1998.

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32

1948-, Stone Merlin, ed. Retail banking customer management: Best practice relationship marketing in consumer banking. Bedford: Policy Publications, 1997.

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33

Chai, Poh Chu. Law of banker and customer. 5th ed. Singapore: LexisNexis, 2004.

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34

1960-, Uppal R. K., ed. Customer relationship management in Indian banking industry. New Delhi: New Century Publications, 2008.

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35

Ltd, D. E. R., ed. Customer protection in the Nigerian banking system. Apapa, Lagos: Development Economic Resource Ltd., 1995.

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36

Association, American Bankers, ed. Customer retention strategies. Washington, D.C: American Bankers Association, 1993.

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37

Straub, Eduard. Electronic banking : die elektronische Schnittstelle zwischen Banken und Kunden. Bern: P. Haupt, 1990.

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38

Grubbs, M. Ray. Customer service renaissance: Lessons from the banking wars. Chicago, Ill: Bankers Pub. Co., 1991.

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39

Connolly, Eamonn. A study of quality in banking focusing on customer satisfaction in retail banking. [s.l: The Author], 1995.

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40

Banker-customer relationship in India. New Delhi: Mohit Publications, 2000.

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41

Storbacka, Kaj. Nature of customer relationship profitability: Analysis of relationships and customer bases in retail banking. Helsinki: Swedish School of Economics and Business Adminstration, 1995.

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42

Inc, Regulatory Compliance Associates. Customer identification programs: Compliance, operations, audit. Austin, Tex: Sheshunoff, 2004.

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43

Dileep, A. S. Customer service in co-operative banks. New Delhi: Sonali Publications, 2010.

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44

West, Veronica. Banking today. Washington, D.C: American Bankers Association, 1993.

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45

Taylor, Russell. Private banking renaissance. (Dublin): Lafferty Publications, 1990.

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46

Banking law: Representing financial institutions and their customers. [Richmond, Va.?]: The Foundation, 1989.

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47

Rocha, Marie. Electronic Banking for Retail Customers (Financial Technology Library). IBC Publishing, 1993.

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48

Moneylenders and Their Customers. Policy Studies Institute, 1994.

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49

Sargent, Patsy Hall, and Mary Faye Ward. Security First Bank: A Banking Customer Simulation. 5th ed. South-Western Educational Pub, 2006.

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50

Quillens, Meaghan. Start Your Banking Career : Practices Used by Successful Bankers to Achieve Customer Satisfaction: Handle Complaining Customers. Independently Published, 2021.

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