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Journal articles on the topic 'Back office'

Author: Grafiati

Published: 4 June 2021

Last updated: 30 January 2023

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1

Yli-Kauhaluoma, Sari, and Mika Pantzar. "Intricacies of back-office." Journal of Organizational Ethnography 5, no. 2 (July 11, 2016): 167–83. http://dx.doi.org/10.1108/joe-01-2016-0005.

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Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data collection was participant listening in the field, either in formal interviews or casual conversations. Photography helped the authors to zoom the conversation in to specific artefacts in administrative offices. Findings – The study identifies both forward- and backward-looking recipes as essential administrative tools that back-office staff develop and use to handle intricacies that emerge in their daily work. Forward-looking recipes are based on anticipatory cognitive representations, whereas backward-looking recipes are based on experiential wisdom. The study elaborates on the different kinds of modelling practices that back-office service staff engage in while building and applying these two different kinds of recipes. Practical implications – The recipes support administrators in knowledge replication and thus help avoid interruptions, reduce uncertainty, and produce consistency in administrative processes. Originality/value – In contrast to existing studies of formal bureaucracies, the study provides a unique empirical account to show how back-office service staff cope with the multiple intricacies existing in current office environments. The study shows how recipes as models contribute to stabilizing or even routinizing work processes in complex administrative situations.

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Huang, Qiubo, Qing Xia, and Rukmal Nishantha Weerasinghe. "A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China." Interdisciplinary Journal of Information, Knowledge, and Management 16 (2021): 505–27. http://dx.doi.org/10.28945/4895.

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Aim/Purpose: The purpose of this study is to investigate the mechanism of the front/back-office structure affecting new service development (NSD) performance and examine the role of knowledge transfer in the relationship between front/back-office structure and NSD. Background: The separation of front and back-office has become the prevailing trend of the organizational transformation of modern service enterprises in the digital era. Yet, the influence of front and back-office separation dealing with new service development has not been widely researched. Methodology: Building on the internal social capital perspective, a multivariate regression analysis was conducted to investigate the impact of front/back-office structure on the NSD performance through knowledge transfer as an intermediate variable. The data was collected through a survey questionnaire from 198 project-level officers in the commercial banking industry of China. Contribution: This study advances the understanding of front/back-office structure’s influence mechanism on new service development activity. It reveals that knowledge transfer plays a critical role in bridging the impact of front and back-office separation to NSD performance under the trend of digitalization of service organizations. Findings: This study verified the positive effects of front/back-office social capital on NSD performance. Moreover, knowledge transfer predicted the variation in NSD performance and fully mediated the effect of front/back-office social capital on NSD performance. Recommendations for Practitioners: Service organizations should optimize knowledge transfer by promoting the social capital between front and back-office to overcome the negative effect organizational separation brings to NSD. Service and other organizations could explore developing an internal social network management platform, by which the internal social network could be visualized and dynamically managed. Recommendation for Researchers: The introduction of information and communications technology not only divides the organization into front and back-office, but also reduces the face-to-face customer contact. The impacts of new forms of customer contact to new service development and knowledge transfer between customer and service organizations call for further research. Along with the digital servitization, some manufacturing organizations also separate front and back-offices. The current model can be applied and assessed further in manufacturing and other service sectors. Impact on Society: The conclusion of this study guides us to pay attention to the construction of social capital inside organizations with front/back-office structure and implicates introducing and developing sociotechnical theory in front/back-office issue undergoing technological revolution. Future Research: As this study is based on the retail banking industry, similar studies are called upon in other service sectors to identify differences and draw more general conclusions. In addition, as the front and back-offices are being replaced increasingly by information technology such as artificial intelligence (AI), it is necessary to advance the research on front/back-office research with a new theoretical perspective, such as sociotechnical theory.

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3

Cajigal, Stephanie. "Back to the Office." Brain & Life 18, no. 3 (June 2022): 28–31. http://dx.doi.org/10.1097/01.nnn.0000834412.51769.b3.

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Mebius, Francisca. "Back to the office." Advocatenblad 101, no. 6 (July 2021): 16–17. http://dx.doi.org/10.5553/ab/0165-13312021101006004.

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5

Larotonda, Alice. "Back to The Office." Anthropology News 57, no. 9 (September 2016): e163-e163. http://dx.doi.org/10.1111/an.164.

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6

Richards, Jon. "Protecting the ‘back office’." SecEd 2016, no. 29 (November 17, 2016): 10. http://dx.doi.org/10.12968/sece.2016.29.10a.

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7

Veil, Michael. "Virtualität im Back-Office." Bankmagazin 51, no. 1 (January 2002): 24–25. http://dx.doi.org/10.1007/bf03229467.

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8

Dowall, David E. "Back offices and San Francisco's office development growth cap." Cities 4, no. 2 (May 1987): 119–27. http://dx.doi.org/10.1016/0264-2751(87)90065-5.

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Barański, Michał, Gábor Mélypataki, Zoltán Musinszki, and Katalin Lipták. "HOME OFFICE OPPORTUNITIES IN SME'S IN BACK OFFICE." Acta academica karviniensia 21, no. 1 (May 27, 2021): 5–14. http://dx.doi.org/10.25142/aak.2021.001.

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10

Legros, Benjamin, Oualid Jouini, O. Zeynep Akşin, and Ger Koole. "Front-office multitasking between service encounters and back-office tasks." European Journal of Operational Research 287, no. 3 (December 2020): 946–63. http://dx.doi.org/10.1016/j.ejor.2020.04.048.

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11

Lee, Casey K. "Office Management of Low Back Pain." Orthopedic Clinics of North America 19, no. 4 (October 1988): 797–804. http://dx.doi.org/10.1016/s0030-5898(20)31595-9.

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12

Hensen, Jürgen, and Christian Schulz. "Aktuelle Rahmenbedingungen der Back Office-Organisation." Verwaltung & Management 11, no. 1 (2005): 7–11. http://dx.doi.org/10.5771/0947-9856-2005-1-7.

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13

Korczynski, Marek. "Back-Office Service Work: Bureaucracy Challenged?" Work, Employment and Society 18, no. 1 (March 2004): 97–114. http://dx.doi.org/10.1177/0950017004040764.

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Richards, Jon. "More than just ‘the back office’." SecEd 2017, no. 19 (June 15, 2017): 10. http://dx.doi.org/10.12968/sece.2017.19.10a.

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Mak, J. N., A. Imran, and S. Burnet. "Office hysteroscopy: back to the future!" Climacteric 23, no. 4 (April 22, 2020): 350–54. http://dx.doi.org/10.1080/13697137.2020.1750589.

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Baulig, Bianca. "Ein Back-Office für den Vermittler." Versicherungsmagazin 49, no. 1 (January 2002): 31. http://dx.doi.org/10.1007/bf03244800.

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17

Bekkers, Victor. "The governance of back-office integration." Public Management Review 9, no. 3 (September 2007): 377–400. http://dx.doi.org/10.1080/14719030701425761.

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18

Reder, Dan. "Finding cash in the back office." Journal of Corporate Accounting & Finance 16, no. 1 (2004): 27–31. http://dx.doi.org/10.1002/jcaf.20068.

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19

Kearney, Treasa, Gianfranco Walsh, Willy Barnett, Taeshik Gong, Maria Schwabe, and Kemefasu Ifie. "Emotional intelligence in front-line/back-office employee relationships." Journal of Services Marketing 31, no. 2 (April 10, 2017): 185–99. http://dx.doi.org/10.1108/jsm-09-2016-0339.

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Purpose This paper aims to undertake a simultaneous assessment of interdependence in the behaviours of front-line and back-office employees and their joint effect on customer-related organisational performance. It also tests for a moderating influence of the emotional intelligence of front-line salespeople and back-office employees. Design/methodology/approach The sample comprises 105 front-line sales employees and 77 back-office employees. The customer-related organisational performance data come from a UK business-to-business (B2B) electronics company. With these triadic data, this study uses partial least squares to estimate the measurement and structural models. Findings Salespeople’s customer orientation directly affects customer-related organisational performance; the relationship is moderated by salespeople’s emotional intelligence. The emotional intelligence of salespeople also directly affects the customer-directed citizenship behaviour of back-office employees. Furthermore, the emotional intelligence of back-office staff moderates the link between the emotional intelligence of salespeople and back-office staff citizenship behaviour. Back-office staff citizenship behaviour, in turn, affects customer-related organisational performance. Originality/value The emotions deployed by employees in interactions with customers clearly shape customers’ perceptions of service quality, as well as employee-level performance outcomes. However, prior literature lacks insights into the simultaneous effects of front-line and back-office employee behaviour, especially in B2B settings. This paper addresses these research gaps by investigating triadic relationships – among back-office employees, front-line employees and customer outcomes – in a B2B setting, where they are of particular managerial interest.

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20

Zomerdijk, Leonieke G., and Jan de Vries. "Structuring front office and back office work in service delivery systems." International Journal of Operations & Production Management 27, no. 1 (January 9, 2007): 108–31. http://dx.doi.org/10.1108/01443570710714565.

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21

Brusa, Graciela, María Laura Caliusco, and Omar Chiotti. "Enabling Knowledge Sharing within e-Government Back-Office through Ontological Engineering." Journal of Theoretical and Applied Electronic Commerce Research 2, no. 1 (April 1, 2007): 33–48. http://dx.doi.org/10.3390/jtaer2010004.

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Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–government seems to be an excellent opportunity to work on this way. The applications that support front-end services delivered to users have to access information systems of multiple government areas. This is a significant problem for e-government back-office since multiple platforms and technologies coexist. Moreover, in the back-office there is a great volume of data that is implicit in the software applications that support administration activities. In this context, the main requirement is to make available the data managed in the back-office for the e-government users in a fast and precise way, without misunderstanding. To this aim, it is necessary to provide an infrastructure that make explicit the knowledge stored in different government areas and deliver this knowledge to the users. This paper presents an approach on how ontological engineering techniques can be applied to solving the problems of content discovery, aggregation, and sharing in the e-government back-office. This approach is constituted by a specific process to develop an ontology in the public sector and an ontology-based architecture. In order to present the process characteristics, a case study applied to a local government domain is analyzed. This domain is the budget and financial information of Santa Fe Province (Argentine).

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22

Dillo, Ingrid, and Peter Doorn. "The Front Office–Back Office Model: Supporting Research Data Management in the Netherlands." International Journal of Digital Curation 9, no. 2 (October 23, 2014): 39–46. http://dx.doi.org/10.2218/ijdc.v9i2.333.

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High quality and timely data management and secure storage of data, both during and after completion of research, are an essential prerequisite for sharing that data. It is therefore crucial that universities and research institutions themselves formulate a clear policy on data management within their organization. For the implementation of this data management policy, high quality support for researchers and an adequate technical infrastructure are indispensable. This practice paper will present an overview of the merging federated data infrastructure in the Netherlands with its front office – back office model, as a use case of an efficient and effective national support infrastructure for researchers. We will elaborate on the stakeholders involved, on the services they offer each other, and on the benefits of this model not only for the front and back offices themselves, but also for the researchers. We will also pay attention to a number of challenges that we are facing, like the implementation of a technical infrastructure for automatic data ingest and integrating access to research data.

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Mohammed, Mothna, and Farah Layth Naji. "Benefits of Exercise Training For Computer-Based Staff: A Meta Analyses." International Journal of Kinesiology and Sports Science 5, no. 2 (April 30, 2017): 16. http://dx.doi.org/10.7575/aiac.ijkss.v.5n.2p.16.

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Background: Office workers sit down to work for approximately 8 hours a day and, as a result, many of them do not have enough time for any form of physical exercise. This can lead to musculoskeletal discomforts, especially low back pain and recently, many researchers focused on home/office-based exercise training for prevention/treatment of low back pain among this population. Objective: This Meta analyses paper tried to discuss about the latest suggested exercises for the office workers based on the mechanisms and theories behind low back pain among office workers. Method: In this Meta analyses the author tried to collect relevant papers which were published previously on the subject. Google Scholar, Scopus, and PubMed were used as sources to find the articles. Only articles that were published using the same methodology, including office workers, musculoskeletal discomforts, low back pain, and exercise training keywords, were selected. Studies that failed to report sufficient sample statistics, or lacked a substantial review of past academic scholarship and/or clear methodologies, were excluded. Results: Limited evidence regarding the prevention of, and treatment methods for, musculoskeletal discomfort, especially those in the low back, among office workers, is available. The findings showed that training exercises had a significant effect (p<0.05) on low back pain discomfort scores and decreased pain levels in response to office-based exercise training. Conclusion: Office-based exercise training can affect pain/discomfort scores among office workers through positive effects on flexibility and strength of muscles. As such, it should be suggested to occupational therapists as a practical way for the treatment/prevention of low back pain among office workers.

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Gemmel, Paul, Thomas van Steenis, and Bert Meijboom. "Front-office/back-office configurations and operational performance in complex health services." Brain Injury 28, no. 3 (February 25, 2014): 347–56. http://dx.doi.org/10.3109/02699052.2013.865271.

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25

Tracy, K. W. "A career in motion: from the back office to the executive office." IEEE Potentials 25, no. 3 (July 2006): 10–23. http://dx.doi.org/10.1109/mp.2006.1657752.

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Grabowska, Barbara, and Aleksandra Kwaśniewska. "Back pain in office workers – preliminary study." Medycyna Ogólna i Nauki o Zdrowiu 27, no. 4 (December 27, 2021): 395–99. http://dx.doi.org/10.26444/monz/142359.

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Hart, L. Gary, Richard A. Deyo, and Daniel C. Cherkin. "Physician Office Visits for Low Back Pain." Spine 20, no. 1 (January 1995): 11–19. http://dx.doi.org/10.1097/00007632-199501000-00003.

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28

Rogers, Paul, Hernan Saenz, and Nick Greenspan. "Turning the back office into an accelerator." Business Strategy Review 18, no. 4 (December 2007): 70–73. http://dx.doi.org/10.1111/j.1467-8616.2007.00503.x.

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29

McNAMARA, DAMIAN. "Data Back Safety of Office-Based Surgery." Skin & Allergy News 42, no. 1 (January 2011): 1–14. http://dx.doi.org/10.1016/s0037-6337(11)70001-8.

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30

Mufti, Wahyu Fitrianda, Demi Ramadian, and Suci Oktri Viarani M. "Office Ergonomics Assessment dengan Menggunakan MIRTH Office." INVENTORY: Industrial Vocational E-Journal On Agroindustry 1, no. 2 (December 30, 2020): 72. http://dx.doi.org/10.52759/inventory.v1i2.29.

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The computerized system is closely related to today’s office works. Computer works with high intensity of repetition and awkward posture can cause harm or risk. This can cause discomfort in several areas of the body. Therefore, an office ergonomics assessment that focuses on humans as the most important component is needed to determine the impact and causes of the discomfort problem. In this study, MIRTH Office is used as the assessment tools. The questionnaire consists of two parts, namely general information and conformity assessment. The data processing stage in this study consisted of problem identification and problem grouping. The results showed that most of the respondents experienced pain in the neck, shoulders, elbows, wrists and lower back. These results indicate the need of ergonomics intervention as early as possible to prevent the risk of musculoskeletal disorders.

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Place, Hillary. "BACK BURNER." New Library World 90, no. 2 (February 1, 1989): 38–39. http://dx.doi.org/10.1108/eb038771.

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Come! Come in! Are those the proofs for the “Overseas Prospectus” at last? When will people realise we don't work a 40 week contract year in this office. Those proofs should have been off before Christmas, and now where are we? Half the students will have enrolled with some bogus degree factory before we get to them. Now then:

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Mohammadipour, Fariborz, Mohammad Pourranjbar, Sasan Naderi, and Forouzan Rafie. "Work-related Musculoskeletal Disorders in Iranian Office Workers: Prevalence and Risk Factors." Journal of Medicine and Life 11, no. 4 (October 2018): 328–33. http://dx.doi.org/10.25122/jml-2018-0054.

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Objective This study aimed to identify the prevalence of musculoskeletal disorders (MSDs) and ergonomic risks for Kerman University of Medical Sciences’ office workers. Methods The study sample comprised all office workers in the University and the sample included 129 women and 121 men. Data on MSDs were derived from the Nordic Musculoskeletal Questionnaire, while ergonomic data were collected through two direct observations via the rapid upper limb assessment (RULA) and the rapid office strain assessment (ROSA) method. Results The results showed that the highest prevalence rates of MSDs were in the lower back (72.4%) and neck (55.2). Results of the postural assessment revealed that 68.8% of the participants’ require “further investigation in order to modify their posture” and 27.6% need to “modify their posture soon.” From the workstation analysis, the majority of the office workers were at a medium (55.2%) and high-risk level (27.6%). Results also revealed a significant association between some of MSDs in the lower back and neck with the RULA and ROSA score. Conclusions Based on the results, for the prevention of MSDs, there should be ergonomics workshops for workers to be aware of ergonomics factors in the office. The ergonomics training must also be used in offices; the design of workstations should be improved.

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Swiat, Maciej, Katarzyna Kozłowska, Anna Pilis, Lucyna Ptaszkowska, Wieslaw Pilis, and Krzysztof Stec. "BACK PAIN CHARACTERISTICS IN PHYSICAL AND OFFICE WORKERS." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 4 (May 25, 2018): 283–92. http://dx.doi.org/10.17770/sie2018vol1.3137.

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The aim of our study was to characterize back pain according to the occupation comprising physical and office work. Accordingly questionnaires from 100 physical workers (PW) and 100 office workers (OW) were collected. This dedicated questionnaire included 19 questions, of which 7 concerned demographic, work and stature features and 12 concerned back pain. Collected data showed that lower back pain was more common in PW but cervical pain in OW (p<0.001). Most common aetiology of back pain was spinal osteoarthritis, sciatica and scoliosis but of different spread in two groups (p<0.001). The history of back pain was most often above 5 years and there were significant differences in frequency, intensity and pain handling methods between groups (p<0.005). Back pain prophylaxis was well acknowledged in both groups (85% in OW, 91% in PW). Regular physical activity was considered the main prophylaxis method (67% in PW, 89% in OW) and similarly incorporated in both groups (p=0.691) however OW more often performed physical exercises (p<0.001). Physical therapy was used in both groups (PW 100%, OW 92%, p=0.004) but with variable efficacy according to responders. To conclude there were multiple differences between both groups in terms of the pain characteristic but with similar awareness and incorporated prophylaxis.

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Fani Nanda Pratama and Ardianus Laurens Paulus. "Komitmen Organisasi: Peran Faktor Personal dan Faktor Organisasional." OPTIMAL: Jurnal Ekonomi dan Manajemen 2, no. 4 (November 12, 2022): 42–55. http://dx.doi.org/10.55606/optimal.v2i4.627.

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Penelitian ini bertujuan untuk menguji signifikansi pengaruh faktor pribadi dan faktor organisasional terhadap komitmen karyawan divisi back office PT Bumi Menara Internusa Lamongan. Populasi dalam penelitian ini adalah karyawan divisi back office PT Bumi Menara Internusa Lamongan. Teknik pengambilan sampel adalah sampel jenuh dan memenuhi kriteria untuk diuji sebanyak 65 karyawan. Analisis data menggunakan analisis regresi linier berganda. Dari hasil uji t menunjukkan bahwa faktor pribadi dan faktor organisasional berpengaruh signifikan positif terhadap karyawan divisi back office PT Bumi Menara Internusa Lamongan.

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Jovanovska, Mimoza Bogdanoska, Nataša Blazeska Tabakovska, and Dragan Grueski. "Consolidating Back Office with a Shared-Services Center:." Central European Public Administration Review 19, no. 2 (November 29, 2021): 69–90. http://dx.doi.org/10.17573/cepar.2021.2.04.

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Purpose: The paper points out a novel approach to e-Government back-office reengineering based on creating a Shared-Services Center at the sectorial level. Design/Methodology/Approach: To prove the Shared-Services Center as a proper solution for e-Government back-office reengineering, the authors used the case study of the Housing Facilities Sector in the Republic of North Macedonia. The research process follows Kettingers et al.'s framework of IT-enabled change with a holistic data-driven approach. Findings: The study indicates a complex information flow between stakeholders, an abundance of the same information and data collected from local stakeholders, and enormous citizen and institutional burden. The e-Government back-office reengineering solution for the specific case study based on creating a Shared-Services Center overcomes the problem of data redundancy, radically simplifies the information flow, and reduces citizen burden in line with the "Once-Only" principle. Practical Implications: The paper shows that by observing the network of all relevant stakeholders at the sectorial level, based on the information flow of core data, back-office problems can be identified, whereby the Shared-Services Center proves itself as a suitable solution. It may be a prerequisite for further studies on back-office process reengineering at the sectorial level. Originality/Value: Publications concerning back-office research at the sectorial level and, as in our case, within the House Facility Sector are almost non existing in scientific literature. Considering that there is a lack of analyses based on information flow and visualization of the information-flow network at the sectorial level (before and after the reforms), this paper will add original value to scientific literature.

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Mardones Leiva, Marjorie Andrea. "Cadena documental y cadena bibliotecológica: front, middle y back office." Biblios: Journal of Librarianship and Information Science, no. 64 (November 21, 2016): 52–59. http://dx.doi.org/10.5195/biblios.2016.279.

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Este documento establece una relación entre el back office de una unidad de información (Vicente y Oyarce, 2010) y su ciclo documental (Juncà y Martínez, 2009). A partir de esta relación se propone un modelo donde front office, middle office y back office se materializan en el ciclo bibliotecológico, de gestión y documental, permitiendo comprender claramente el objetivo de bibliotecas y centros documentales. Todo ello en pos de establecer las fases que son comunes a toda unidad de información, especialmente para quien se inicia en el estudio de las ciencias de la información y de la documentación.

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Weisman, A., T. Yona, U. Gottlieb, R. Ingel, and Y. Masharawi. "Tattoo artists and dental workers have similar musculoskeletal pain patterns." Occupational Medicine 72, no. 1 (October 25, 2021): 43–50. http://dx.doi.org/10.1093/occmed/kqab149.

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Abstract Background Tattoo artists are an understudied population with regards to musculoskeletal (MSK) pain. Aims To explore the characteristics of MSK pain among Israeli tattoo artists and determine whether they are similar to those of dental workers. Methods An online survey including demographics and the Hebrew version of the Extended Nordic Musculoskeletal Questionnaire was disseminated via Israeli social media groups. We directly compared tattoo artists, dental workers and office workers as a reference group. Results Altogether, 114 tattoo artists, 161 dental workers and 296 office workers responded. The most prevalent pain sites were lower back (56%), neck (47%) and hand (36%) among office workers; neck (67%), lower back (62%) and upper back (42%) among the dental workers; and lower back (72%), neck (66%) and hand (55%) among tattoo artists. Contrast analysis suggested office workers were less likely to report pain in the previous 12 months compared with dental workers and tattoo artists (adjusted odds ratios [95% confidence intervals]: ORs [95% CIs] for upper limb pain: 1.13 [1.01–1.28], neck pain: 1.3 [1.15–1.47], upper back pain: 1.27 [1.12–1.43] and low back pain: 1.15 [1.02–1.3]). No significant differences were observed between dental workers and tattoo artists (upper limb pain: 1.18 [0.9–1.54], neck pain: 1.06 [0.81–1.4], upper back pain: 1.22 [0.94–1.58] and low back pain: 1.24 [0.95–1.64]). Conclusions Tattoo artists and dental workers have similar MSK pain characteristics and are different from those of office workers. These characteristics are seemingly a direct result of the physical demands associated with their line of work.

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Kahya, Emin. "Assessment of musculoskeletal disorders among employees working office workplaces in the manufacturing sector." Work 69, no. 3 (July 16, 2021): 1103–13. http://dx.doi.org/10.3233/wor-213539.

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BACKGROUND: The number of studies investigating the relationship between office employees and the development of musculoskeletal disorders (MSDs) is limited. Only a few focused on assessing workplace ergonomics of office employees. OBJECTIVE: This study aims to investigate the risk of MSDs and associated factors in the office workplaces of a large-size manufacturing company. METHODS: Data were gathered from 208 office employees from a manufacturing company via Rapid Office Strain Assessment (ROSA) and Cornell questionnaire. The collected data were analyzed to examine the relationship between ergonomic risk levels and MSDs reported by the office staff. RESULTS: The mean ROSA final score is 3.52 (std. dev. = 0.71), chair section is 3.30, monitor and telephone section is 2.18, and mouse and keyboard section is 2.69. Thirty-nine of 208 (18.8%) office workplaces are at risk. The most important factor to raise the risk level is found to be the height and depth of the chair. The Cornell questionnaire results highlight that the highest discomfort severity is related to the neck (32.26%), lower back (23.23%) and upper back (22.26%). The discomforts in the neck (r = 0.362), upper back (r = 0.404) and lower back (r = 0.368) are moderately and positively correlated according to the final ROSA score. The results indicate that the highest risked departments are Accounting, Sub Industry, Production Planning, and Manufacturing Management. CONCLUSION: The parameters associated with the chair section should be considered a priority for reducing and eliminating MSDs among office employees.

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Jansen, Jeroen P., Alex Burdorf, and Allard J. van der Beek. "Lumbar Posture during Work among Nurses and Office Workers and the Relation to Back Problems: Statistical Analysis of Angle-vs-Time Data." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 44, no. 30 (July 2000): 5–465. http://dx.doi.org/10.1177/154193120004403017.

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Objectives. Electrogoniometers are used to collect continuous information on postural distributions among workers. Enormous quantities of data are generated that have to be reduced to meaningful parameters: angle, duration and frequency. This study 1) shows the patterns of lumbar movements among nurses and office workers; and 2) investigates whether the patterns are associated with back problems. Methods. A direct registration of the lumbar posture in the sagittal plane was made during a working day with an inclinometer. An exposure variation analysis (Mathiassen and Winkel, 1991) was used to summarize information on angle, duration and percentage of working time in a data matrix. A statistical model which takes exposure level, duration, and frequency into account simultaneously was used to analyze these data matrixes and compare exposure patterns between nurses and office workers and between workers with back problems and those without. Results. Nurses spent a higher percentage of their working time in lumbar postures with angles between 40–70 degrees (p<0.03) than office workers. The percentage of the working time spent in a given lumbar posture for periods of 5 seconds or more is less among nurses than among office workers (p<0.01). Among both nurses and office workers, subjects with back problems in the previous 12 months spent less working time in postures sustained for 10 seconds or more in comparison with those without back problems. Conclusion. The exposure patterns of lumbar posture of nurses and office workers discriminated best for working time in trunk flexion over 40 degrees. This implies that observations of flexion at 20 degrees were irrelevant. Furthermore, nurses show a more dynamic exposure pattern than office workers. The findings with respect to back problems indicate that back problems may interfere with posture during work.

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Kurniawan, Hans, Leo Willyanto Santoso, and Alexander Setiawan. "Back Office E-Commerce Application for X Store." IOSR Journal of Computer Engineering 18, no. 04 (April 2016): 72–76. http://dx.doi.org/10.9790/0661-1804017276.

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Ananta, Vennina. "Analisis Kebutuhan Perangkat Lunak Sistem Informasi Back Office." Software Development, Digital Business Intelligence, and Computer Engineering 1, no. 1 (September 4, 2022): 1–8. http://dx.doi.org/10.57203/session.v1i1.2022.1-8.

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Perumdam Among Tirto Kota Batu is a public drinking water company located in Batu City, East Java which runs its business in the field of clean water distribution for the majority of the citizen of Batu City. Perumdam Among Tirto Kota Batu still runs it business manually and has not fully utilized the information system. The development of the information system is needed by the company to be able to increase its productivity. Therefore, it is necessary to analyze the software requirements for the development of information systems that will be used by Perumdam Among Tirto Kota Batu to running its business, especially by the back office. In this research, the results of software requirements analysis for Perumdam Among Tirto Kota Batu back office information system are compiled to Software Requirements Specification (SRS) document using SRS outline that standarized by ISO/IEC/IEEE 29148:2018. The research carried out resulted in seven SRS documents made for seven divisions in Customer Relation and Marketing Departement and also Engineering Departement, that is Customer Service and Water Meter Division, Equipment Service and SR Standardization Division, Information Technology Development and Marketing Division, Engineering Planning Division, Non Revenue Water and Supervision Division, Production, Transmition, and Laboratory Division, and Distribution Division. Each SRS document consist of five part that is Introduction, References, Requirements, Verification, and Appendices as standarize by ISO/IEC/IEEE 29148:2018.

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Dare, Lola, and Anne Reeler. "Health systems financing: putting together the “back office”." BMJ 331, no. 7519 (September 29, 2005): 759–62. http://dx.doi.org/10.1136/bmj.331.7519.759.

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Lacity, Mary, Leslie Willcocks, and David Feeny. "Commercializing the Back Office at Lloyds of London:." European Management Journal 22, no. 2 (April 2004): 127–40. http://dx.doi.org/10.1016/j.emj.2004.01.016.

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Iijima, Timothy. "Why global companies need global back-office services." Journal of Corporate Accounting & Finance 18, no. 6 (2007): 25–31. http://dx.doi.org/10.1002/jcaf.20337.

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Chen, Hao, Hai Yan Song, Jian Guo Zhang, and Fang Wang. "Study on Influence of Back Angle on Human Body Pressure Distribution." Advanced Materials Research 655-657 (January 2013): 2088–92. http://dx.doi.org/10.4028/www.scientific.net/amr.655-657.2088.

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Through the study of the seat size parameter change on the body pressure distribution effect, the powerful references to comfort design of office chair were explored. By using Canadian XSENSOR X3 PRO V6 test system, human body pressure distribution and subjective comfort evaluation in different back angle of 6 objects were tested. The data were processed by statistical analysis software SPSS 16. Then the change of maximum pressure, average pressure, contact area of seat surface and backrest, as well as the vertical pressure distribution curve with the back angle were obtained. Finally the comfort indicators of daily office chair were determined based on body pressure distribution, and the most comfortable back angle of office chair were also solved. Thereby it can provide reference for those who want to design comfortable daily office chair.

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Tchir, Devan Richard, and Michael Lorne Szafron. "Occupational Health Needs and Predicted Well-Being in Office Workers Undergoing Web-Based Health Promotion Training: Cross-Sectional Study." Journal of Medical Internet Research 22, no. 5 (May 26, 2020): e14093. http://dx.doi.org/10.2196/14093.

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Background Office workers face workplace-related health issues, including stress and back pain, resulting in considerable cost to businesses and health care systems. Workplace health promotion attempts to prevent these health issues, and the internet can be used to deliver workplace health promotion interventions to office workers. Data were provided by Fitbase GmbH, a German company, which specializes in workplace health promotion via the internet (Web-based health). The Web-based health intervention allowed workers to focus on different health categories by using information modules (reading health information) and/or completing practical exercises (guided, interactive health tutorials). Objective This study aimed to identify the extent to which office workers have workplace-related health issues, assess whether office workers who differ in their health focus also differ in their improved well-being, and assess whether completing practical exercises is associated with improved well-being compared with reading information modules. Methods Fitbase GmbH collected data for the period of February 2016 to May 2017 from health insurance employees undergoing Web-based health training in Hamburg, Germany. The data consisted of a needs assessment examining health issues faced by office workers, a wellness questionnaire regarding one’s perception of the Web-based health intervention, and activity logs of information modules and practical exercises completed. Through logistic regression, we determined associations between improved well-being from Web-based health training and differences in a worker’s health focus and a worker’s preferred intervention method. Results Nearly half of the office workers had chronic back pain (1532/3354) and felt tense or irritated (1680/3348). Over four-fifth (645/766) of the office workers indicated that the Web-based health training improved their well-being (P<.001). Office workers who preferred practical exercises compared with information modules had 2.22 times greater odds of reporting improved well-being from the Web-based health intervention (P=.01; 95% CI 1.20-4.11). Office workers with a focus on practical exercises for back health had higher odds of improved well-being compared with other health foci. Office workers focused on practical exercises for back pain had at least two times the odds of having their well-being improved from the Web-based health intervention compared with those focused on stress management (P<.001), mindfulness (P=.02), stress management/mindfulness (P=.005), and eye health (P=.003). No particular health focus was associated with improved well-being for the information modules. Conclusions Office workers frequently report having back pain and stress. A focus on Web-based health training via practical exercises and practical exercises for back health predict an improvement in office workers’ reported well-being.

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Edwards, Eileen. "Report Back." Benefits: A Journal of Poverty and Social Justice 12, no. 1 (February 2004): 53–58. http://dx.doi.org/10.51952/sioc5069.

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Report Back provides news, views and reports from local government and the voluntary and community sectors. These reports are related, whenever possible, to the special theme of each issue of Benefits, but the most important consideration is their topicality and relevance to as wide an audience in these fields as possible. Benefits may commission pieces for particular themes but individual contributions are welcomed from those working in these areas and should be sent to the Editorial Office. These contributions might focus on either local government or the voluntary and community sectors, or on relationships between the two.

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Mckenna, Dave. "Report Back." Benefits: A Journal of Poverty and Social Justice 10, no. 2 (June 2002): 147–53. http://dx.doi.org/10.51952/cooc3113.

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Report Back provides news, views and reports from local government and the voluntary and community sectors. These reports are related, whenever possible, to the special theme of each issue of Benefits, but the most important consideration is their topicality and relevance to as wide an audience in these fields as possible. Benefits may commission pieces for particular themes but individual contributions are welcomed from those working in these areas and should be sent to the Editorial Office. These contributions might focus on either local government or the voluntary and community sectors, or on relationships between the two.

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Smith, Peter. "Report Back." Benefits: A Journal of Poverty and Social Justice 10, no. 1 (February 2002): 53–57. http://dx.doi.org/10.51952/lcqd9414.

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Report Back provides news, views and reports from local government and the voluntary and community sectors. These reports are related, whenever possible, to the special theme of each issue of Benefits, but the most important consideration is their topicality and relevance to as wide an audience in these fields as possible. Benefits may commission pieces for particular themes but individual contributions are welcomed from those working in these areas and should be sent to the Editorial Office. These contributions might focus on either local government or the voluntary and community sectors, or on relationships between the two.

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Vipinachandran, Salila. "Report Back." Benefits: A Journal of Poverty and Social Justice 11, no. 2 (June 2003): 137–40. http://dx.doi.org/10.51952/vrwh6433.

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Report Back provides news, views and reports from local government and the voluntary and community sectors. These reports are related, whenever possible, to the special theme of each issue of Benefits, but the most important consideration is their topicality and relevance to as wide an audience in these fields as possible. Benefits may commission pieces for particular themes but individual contributions are welcomed from those working in these areas and should be sent to the Editorial Office. These contributions might focus on either local government or the voluntary and community sectors, or on relationships between the two.

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