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1
Mota, André Freire. "Departamento "back office"." Master's thesis, FEUC, 2016. http://hdl.handle.net/10316/32503.
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Relatório de estágio do mestrado em Gestão, apresentado à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Paulo Gama e Cláudia Amaral.O presente trabalho visa demonstrar a experiência obtida ao longo de dezanove semanas, no departamento do “Back office” Financeiro da empresa Visabeira Pro – Estudos e Investimentos, no âmbito da conclusão dos estudos no Mestrado em Gestão, pela Faculdade de Economia da Universidade de Coimbra. Neste relatório serão descritas as tarefas realizadas ao longo do período de estágio nomeadamente conferência de saldo inter-grupo, confirmação de contas correntes, saldos dos fornecedores, saldos dos clientes, confronto de saldos em diferentes programas, análise de saldos antigos e extratos bancários, assim como a importância das mesmas na atividade da empresa e a utilização do software necessário para efetuar o trabalho. Por ter feito parte do departamento do “back office” e mediante as tarefas realizadas, a revisão da literatura deste relatório centrar-se-á sobretudo em quatro ideias chaves, o back office, interações existentes, a tecnologia e por fim a globalização. A partir destas, procurar-se-á aprofundar os conhecimentos transmitidos, pelo departamento do “back office” ao estágiario, percebendo o impacto que cada uma tem sobre a outra, assim como as relações que têm sido desenvolvidas ao longo dos tempos.
2
Sekaninová, Petra. "Psychologické aspekty tvorby pracovního prostředí v ING Bank, oddělení Back Office." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-4986.
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The Graduation Theses is aimed at the working environemt. The main goil is to analyse sections of working environment in detail and establish how the work capacity is influence. In the theoretic part there are established fundamental term and these terms are used to analyse and find out some deficiences. Proposal arangements to avoid absences are in conclusion.
3
Mesquita, Rui Manuel Ribeiro. "Front e back office web para o dsd.av.it.pt." Master's thesis, Universidade de Aveiro, 2010. http://hdl.handle.net/10773/7545.
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Mestrado em Engenharia de Computadores e TelemáticaDevido ao elevado n´umero de docentes existente no departamento e ao elevado n´umero de turmas que s˜ao necess´arias para o cada vez maior universo de alunos ligados ao Departamento de Electr´onica, Telecomunicac¸˜oes e Inform´atica (DETI) a elaborac¸˜ao da distribuic¸˜ao do servic¸o docente ´e cada vez mais complexa. Urge a criac¸˜ao de um componente na plataforma de Distribuic¸˜ao de Servic¸o Docente (DSD), que permita de uma forma r´apida e simples gerar uma distribuic¸˜ao dos docentes com base numa lista das preferˆencias de cada docente. Com base nessa necessidade surgiu a ideia de implementar um motor de intelig ˆencia artificial (AIE, de Artificial Intelligence Engine) respons´avel por essas func¸˜oes. Este documento comec¸a por avaliar as diferentes possibilidades de implementac¸˜ao de um AIE e a escolha da linguagem de programac¸˜ao que melhor possa implementar a soluc¸˜ao. Seguidamente ser´a feita uma breve descric¸˜ao da linguagem de programac¸˜ao escolhida. A descric¸˜ao e explicac¸˜ao de como o trabalho foi elaborado. Para finalizar seram apresentados os resultados obtidos e tamb´em problemas e dificuldades que inevitavelmente apareceram.
The increasing number of students in the last years in the Department of Electronics, Telecommunications and Informatics (DETI) has inevitably caused an increase in number of teachers required to meet the increasing number of class and office appointments. The task of distributing the teaching service within multiple spaces and scheduling requirements increased in complexity. It would be particularly helpful for the person in charge of this task to automate the generation of the teaching service distribution. Adding to this complexity, individual preferences and constraints must also be taken into account in the process. Such complexity called for the development of a module in the Teacher Distribution Service (DSD, acronym of Distribuic¸˜ao do Servic¸o Docente) platform to provide a fast and simple tool to complete the task. In this work we begin with an assessment of the different possibilities for developing an Artificial Intelligence Engine (AIE) and with the choice of the programming language that can best support the development of this application. Then a brief description of the language chosen to develop the application is given. Follows a complete description of the work I have developed. Next some ideas for future developments are put forward. To finalize a discussion of the achieved results and also the problems and difficulties that inevitably came up are going to be presented.
4
Arismendez, Murillo Danel. "Back-Office improvement : When outsourcing is not an option." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-51036.
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Many organizations within service industries such as government agencies, banking, healthcare, and healthcare decide to structure their business with the back office – front office design; in this setting the back office handles tasks not involving the customer, while front office involves those activities that deal with the customer through some form of contact or receive input from them. When the time comes than an organization wishes to improve the back office area and achieve enhanced efficiency, and speed; it is commonly suggested that outsourcing will help introduce the intended gains. However, outsourcing is not always the right option for an organization, depending on the activities the back office performs and the organization’s size might not make it a supreme candidate for this. It is at this point that the organizations are left standing in the cold as no alternatives are suggested; therefore creating a push towards outsourcing that might end unsuccessfully. This thesis work focused on reviewing organizational design theories and proven keys of back office improvement to establish a basic set of guidelines which will help introduce improvement in a back office area as an attempt to provide an alternative outsourcing. The methodology consisted of a case study performed at a Swedish Mobile VoIP provide, as a complement both literature review and interviews were performed to help gather information. Literature review was mainly focused on getting the background and current state of the problem identified; the validity of using the guidelines were confirmed through a first set of interviews held at the organization. The resulting guidelines take back office configuration and design together with improvement opportunities, all points lead to finding that they can be mapped together. This combination is both effective for improvement and revisiting organizational design. The produced guidelines are as follows: 1. Reduce – definition of back office and back office activities (remove unnecessary activities or lessen their demand); 2. Redesign – decoupling decisions (activities kept in the back office should be broken into separate tasks only if results are not compromised, eliminating unnecessary interdependencies); and 3. Restructure – organizational arrangements (changes in physical placement can improve knowledge sharing and support an open communication). The results of implementing such guidelines were evaluated through a second set of interviews which were also held at the selected organization. The final evaluation of changes within the organization concluded in positive effects as was intended. Further work in the area is needed to help define a more complete and detailed set of guidelines, the ones resulting from this thesis work surely serve as a foundation.
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Campos, David Emmanuel Marques. "Distribuição de serviço docente : back e front office web." Master's thesis, Universidade de Aveiro, 2008. http://hdl.handle.net/10773/2040.
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Mestrado em Engenharia de Computadores e TelemáticaA evolução social conduziu a um forte desenvolvimento de novos conceitos e à necessidade de aquisição de conhecimento, reflectindo-se essencialmente no aumento da informação e na necessidade de formação individual. Assim, o número de alunos nas instituições universitárias aumentou consideravelmente, surgindo mais cursos e consequentemente a necessidade de mais docentes. Neste contexto, a complexidade e o número de tarefas necessárias para organizar as instituições universitárias também cresceu, tornando mais complicada a realização de todos os procedimentos internos sem o auxílio de ferramentas informáticas. O DETI (Departamento de Electrónica, Telecomunicações e Informática da Universidade de Aveiro) não foi excepção e começou a desenvolver aplicações capazes de suportar a sua organização interna. No entanto, a alta descentralização e a incoerência dos dados são factores presentes, tornando-se essencial o desenvolvimento de uma ferramenta capaz de centralizar e lidar com grande parte das tarefas executadas no departamento, auxiliando a distribuição de serviço docente. Este documento começa com o estudo detalhado do contexto onde a ferramenta desenvolvida será utilizada, definindo a base tecnológica mais apropriada. Posteriormente, é realizada uma análise cuidadosa de todas as tarefas que farão parte da aplicação, permitindo a definição do modelo do domínio, a base estrutural de toda a plataforma. Para permitir a interacção com os utilizadores, foram desenvolvidas interfaces Web inteligentes que tornam a execução dos procedimentos mais dinâmica e fácil. As soluções da plataforma foram testadas em serviço com utilizadores reais e processos reais realizados no DETI. Como consequência, a manutenção também foi um factor a tomar em conta. Toda a plataforma foi desenvolvida a pensar em futuras evoluções. Através da centralização de informação e da suportada extensibilidade das suas funcionalidades, abre as portas para a elaboração de um conjunto de tarefas que prometem trazer valor acrescentado à organização interna dos departamentos universitários. ABSTRACT: The social evolution conducted to a strong development of new concepts and knowledge requirements, which was mainly reflected in increased information and educational needs. So, the number of students on the educational institutions as grown, emerging more majors and consequently the need of more professors. In this context, the complexity and the number of tasks needed to organize the educational institutions increased, becoming very hard its arrangement without the support of informatic tools. DETI (Department of Electronics, Telecommunications and Informatics of University of Aveiro) was not an exception and started to develop applications capable of supporting organization. However, the high decentralization and incoherence of data are still present factors. Thus, the need to develop a platform capable of centralizing and dealing with most of the running tasks inside a department of a university appeared, helping the teaching distribution service. The work begins with a detailed study about the context where the developed tool will be used by defining the more appropriate technological base architecture. Furthermore, it is performed a careful analysis of all the tasks that will be part of the application in order to enable the definition of the domain model, the structural base of the whole platform. To allow the interactions with the users, intelligent Web interfaces were developed making the execution of procedures more dynamic and easy. The platform solutions were tested in-service with real users and timelines of processes running at DETI. As a consequence, the maintenance was also taken into account. The platform was developed keeping future evolutions in mind. Due to the centralization and supported extensibility of its functionalities, it opens the doors to the elaboration of a set of tasks that promise added value to the internal organization of the departments in a university.
6
Govers, Johan. "Utvärdering av arkitektur för underhåll av ett Back Office-system." Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-11506.
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Syftet med arbetet har varit att undersöka om en viss arkitektur kan användas för att underlätta utvecklingen av ett Back Office-system till ett befintligt och komplext verksamhetssystem.
För att gränsa av arbetet och hitta de delar som var intressanta att fokusera på genomfördes intervjuer med tre olika personer som hade olika syn på ett Back Office-system genom sin yrkesroll. Intervjuerna resulterade i ett antal önskemål för vad man ville uppnå med ett Back Office-system.
Arbetet resulterade i en arkitektur som kan användas för att underlätta utvecklingen av ett Back Office-system till det befintliga verksamhetssystemet samt till verksamhetssystemet självt. Arkitekturen har utvärderats genom att man först ställde en mängd krav på den och sedan studerade hur den klarade av en mängd nya krav som delvis var relaterade till de gamla kraven.
Alla tester som gjorts visar på att arkitekturen är väl designad och lätt att underhålla samt att den kommer underlätta den fortsatta utvecklingen av verksamhetssystemet och dess Back Office-system.
The purpose of this thesis has been to evaluate if an architecture could ease the development of a back office system for a present and complex business management system.
To find the most valuable parts of the system three interviews was conducted. Three different people with different interests in the system were interviewed. The result was a couple of requirements for the back office system.
The work resulted in an architecture that can ease the development of the back office system and for the business management system itself. The architecture was developed with a first set of requirements that originated from the interviews. Then the architecture was presented with a new set of requirements, also originated from the interviews, and the process of adapting the architecture to the new set of requirements was studied to see if the architecture will be easy to maintain.
All conducted test shows that the architecture is well designed and easy to maintain. They also show that the architecture will ease further development of the business management system and its back office system.
7
Pais, João Pedro Rocha. "Design of a balanced scorecard-type management system for a back-office department in a bank." Master's thesis, NSBE - UNL, 2014. http://hdl.handle.net/10362/11710.
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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and EconomicsIn contrast to most studies of BSC in the Banking Industry, which focus on the BSC at a branch and corporate level, the present Work Project (WP) designed a BSC-type management system for a back-office department of a Bank that handled areas such as project management, quality, internal control and procurement. Objectives under the MBO system and connected to incentives in place were misaligned with the Bank’s prime goal of reducing the cost-to-income ratio, a problem which this WP sought to solve. Also, the present WP proposes a hybrid approach to BSC design.
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Tyve, Mattias, and Kristoffer Törnblom. "Att identifera förändringsproblem vid processbaserad e-förvaltning." Thesis, Umeå University, Informatics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1736.
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Denna studies syfte är att synliggöra vilket förändringsarbete som sker inom den kommunala verksamheten när organisationer går från en hieraktiskt organisationsstruktur till en processinriktidad organisation. Studien genomfördes i en svensk kommun och fallstudie användes som metod. Den data som samlades in bestod av intervjuer av individer involverade i projektet, dokumentation och egna observationer. Analysen som gjordes på fallstudien utgick från fyra olika förändringsperspektiv. Genom perspektiven kan djupare förståelse skapas för det som händer i en organisation i förändring. Enligt studien ses förändringen som någonting positivt, men nya organisatoriska hinder uppstod till följd av det nya samarbetet. Bland annat strukturella problem på hur de olika organisationerna ska vara fristående men ändå samarbetande. Studien visar på att betrakta orgranisationen ur flera perspektiv kan ge djupare förståelse av vilka effekter det får på organisationen. Bland annat kan samma situation uttrycka sig annorlunda beroende från vilket perspektiv som betraktras. Vår slutsats är att kommunal verksamhet är komplex och mycket svår att förstå. Avtal mellan kundtjänst och förvalting kan ses som enkla instruktioner till kundtjänstpersonalen. Genom flerperspektivanalys kan dessa instruktioner få en ny innebörd och visa på oförutsedda effekter för hela organisationen.
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Mukandoli, Kumuntu. "Predisposing factors of chronic low back pain (CLBP) among sedentary office workers (SOW) in Nairobi, Kenya." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&.
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Chronic low back pain is a highly prevalent condition in industrialized nations. It is associated with activity limitations, disability, has significant economic impact on society and incurs personal cost. Today's working environment increasingly demands more time spent sitting due to computerization and other advances in technology. Sitting for hours without taking breaks may influence posture, and alignment of the lumbar spine. Therefore, it may influence low back pain. Kenya as a developing country has an increasing number of people involved in sedentary work. The aim of this study was to identify the predisposing factors of chronic low back pain among sedentary office workers in Nairobi. The main objectives were to establish the prevalence of chronc low back painto determine the possible predisposing factors of chronic low back pain and to determine the impact of chronic low back pain on work related quality of life among sedentary office workers in Nairobi, Kenya.
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Flude, David. "An investigation into the prevalence and effects of transcultural relativism in police back office collaborative ventures." Thesis, Anglia Ruskin University, 2017. http://arro.anglia.ac.uk/701894/.
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This study explores the prevalence and effects of Transcultural Relativism within back office collaborative ventures, within the police service. The study seeks to investigate how cultures, within newly formed collaborative ventures can influence the performance of collaborative working within “back office functions” undertaken within section twenty three agreements, Police and Crime Act (s23) and how these factors can be identified and effectively managed. Theory such as Lewin (1947) and Deal and Kennedy (2000) argue for an imperative to adjust / modify culture within collaborative working and I have further identified a gap in the wider literature when cultural change, brought about by strategic change is undertaken within the section twenty three agreements. This gap in the knowledge will be explored and minimised through undertaking three research studies within two Police Forces. The studies will draw upon existing theoretical concepts regarding the influences of organisational culture such as Lewin (1947), Hofstede et al (2005) and Schein (2010). My conceptual framework reveals new and emerging theory regarding the management of organisations cultures within (s23) and the researcher will apply these models in conjunction with the established theory. The inductive approach is supported through mixed methods of data harvesting and applying an interpretivist and constructivist epistemological and ontological perspective respectively. The researcher was himself based as a senior manager within the police service for the majority of the duration of the study and through this unique position, developed an ethnographical paradigm of enquiry, by applying a multiple lens of observation as participant, ethnographic interviews and research survey. Data obtained from these enquiry methods was transcribed, coded and thematised before in-depth analysis undertaken based upon priori and emerging themes. The researcher, due to the rich nature of the qualitative data, undertook coding and thematising of the data, systematically, in order to contextualise the paradigm from both a hermeneutic and constructivist approach identifying meaning and understanding from beyond the constructed reality. My research findings largely concur that within this research environment organisational culture follows strategy formation from a dual perspective, management defined and user self-selection. Collaborative mechanisms influence the pace and strength of emerging cultures with associated performance biases. This study develops new frontiers of theory and emerging practice, extending current theoretical and praxis application, informing professional practice within the police service, whilst acknowledging that the research will have transferability and practical applications into other public sector related disciplines.
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Flude, David. "An investigation into the prevalence and effects of transcultural relativism in police back office collaborative ventures." Thesis, Anglia Ruskin University, 2017. https://arro.anglia.ac.uk/id/eprint/701894/1/Flude_2017.pdf.
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This study explores the prevalence and effects of Transcultural Relativism within back office collaborative ventures, within the police service. The study seeks to investigate how cultures, within newly formed collaborative ventures can influence the performance of collaborative working within “back office functions” undertaken within section twenty three agreements, Police and Crime Act (s23) and how these factors can be identified and effectively managed. Theory such as Lewin (1947) and Deal and Kennedy (2000) argue for an imperative to adjust / modify culture within collaborative working and I have further identified a gap in the wider literature when cultural change, brought about by strategic change is undertaken within the section twenty three agreements. This gap in the knowledge will be explored and minimised through undertaking three research studies within two Police Forces.
The studies will draw upon existing theoretical concepts regarding the influences of organisational culture such as Lewin (1947), Hofstede et al (2005) and Schein (2010). My conceptual framework reveals new and emerging theory regarding the management of organisations cultures within (s23) and the researcher will apply these models in conjunction with the established theory. The inductive approach is supported through mixed methods of data harvesting and applying an interpretivist and constructivist epistemological and ontological perspective respectively.
The researcher was himself based as a senior manager within the police service for the majority of the duration of the study and through this unique position, developed an ethnographical paradigm of enquiry, by applying a multiple lens of observation as participant, ethnographic interviews and research survey. Data obtained from these enquiry methods was transcribed, coded and thematised before in-depth analysis undertaken based upon priori and emerging themes. The researcher, due to the rich nature of the qualitative data, undertook coding and thematising of the data, systematically, in order to contextualise the paradigm from both a hermeneutic and constructivist approach identifying meaning and understanding from beyond the constructed reality.
My research findings largely concur that within this research environment organisational culture follows strategy formation from a dual perspective, management defined and user self-selection. Collaborative mechanisms influence the pace and strength of emerging cultures with associated performance biases. This study develops new frontiers of theory and emerging practice, extending current theoretical and praxis application, informing professional practice within the police service, whilst acknowledging that the research will have transferability and practical applications into other public sector related disciplines.
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Victor, Raquel Jorge de Lima. "A actividade comercial de Back-Office na EDP SC : caso de estudo : a actividade ISU-HELP." Master's thesis, FEUC, 2010. http://hdl.handle.net/10316/14494.
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Kuhn, Sarah. "From the back office to the front lines : the computer software development labor process in a changing business environment." Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/17211.
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Montesinos, Risso Leonela, and Quispe Sylvana Moya. "Impacto de las compensaciones en el desempeño laboral de los colaboradores en las empresas del sector de servicios de back office: Caso Corporación de Servicios Grupo Romero en el periodo 2018." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/625894.
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El sector back office ha tomado cada vez mayor posicionamiento en el mercado a través de los años, ya que los servicios que ofrecen a las empresas, les permite contar con una mayor flexibilidad tanto en costos como en tiempo. Así mismo, brinda recursos claves fundamentales para que se logre una buena rentabilidad en la organización; en específico, la gran razón por la que los grandes grupos empresariales han decidido establecer una empresa de servicios back office para centralizar los procesos, es porque disminuyen los intermediarios de manera que la administración de la empresa se vuelva más simplificada. La Corporación de Servicios Grupo Romero es una de las empresas pioneras en este modelo de servicio de back office, y fue creada con el fin de que las empresas del grupo se enfoquen en las actividades que generen valor y puedan conseguir ventaja competitiva en el mercado. De esta manera, se logra la sinergia de todos los procesos de apoyo al negocio en una sola empresa.
En el presente trabajo, buscaremos determinar el impacto de los beneficios monetarios y no monetarios en el desempeño de los colaboradores; es decir, analizar y evaluar cómo influyen estos aspectos en el colaborador, ya que el desempeño laboral es el resultado de cómo se sienten los colaboradores en la organización y lo que implica pertenecer a ese espacio. La gran relación que tienen con las compensaciones que brinda el empleador con el desempeño y la consiguiente productividad es considerada estratégica para la organización.The back office sector has taken more and more position in the market over the years, since the services offered to companies, allows them to have greater flexibility both in costs and time. Likewise, it provides key key resources for a good profitability to be achieved in the organization; specifically, the great reason why large business groups have decided to establish a back office service company to centralize processes, is because intermediaries decrease so that the management of the company becomes more simplified. The Grupo Romero Services Corporation is one of the pioneering companies in this back office service model, and was created with the aim of focusing group companies on activities that generate value and can achieve a competitive advantage in the market. In this way, the synergy of all business support processes in a single company is achieved. In the present work, we will seek to determine the impact of monetary and non-monetary benefits on the performance of employees; that is, analyze and evaluate how these aspects influence the collaborator, since the work performance is the result of how the employees feel in the organization and what it means to belong to that space. The great relationship that they have with the compensations that the employer offers with the performance and the consequent productivity is considered strategic for the organization.
Tesis
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Agazzi, Cléber Alexandre. "Centro de serviços compartilhados (CSC) versus estruturas locais de compartilhamento: um estudo no sistema SICREDI." Universidade do Vale do Rio dos Sinos, 2018. http://www.repositorio.jesuita.org.br/handle/UNISINOS/7399.
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SICREDI- Sistema de Crédito Cooperativo
A estratégia de centralização de serviços vem sendo adotada por muitas empresas como forma de organizar as atividades de back office, buscando pela redução de custos e melhoria de eficiência das operações. Essa estratégia de centralização pode seguir diferentes trajetórias, as quais variam em grau de consolidação. Seguir caminhos que levam a um nível menor de consolidação faz com que não se usufrua dos benefícios máximos do ganho de escala, um dos principais fatores para uma estratégia de eficiência em custo. Nesse sentido, o presente estudo busca compreender por que, em um sistema de cooperativas de crédito, algumas cooperativas optam por desenvolver estruturas locais para centralização de serviços, ao invés de utilizar a estrutura do centro de serviços compartilhados disponível para todo o sistema através de sua confederação, abdicando em parte dos ganhos de escala. Em caráter qualitativo-descritivo, através do estudo de caso, foram entrevistados executivos das cooperativas e da confederação e, após a análise de conteúdo, foi possível demonstrar que há racionalidade na estratégia adotada pelas cooperativas, uma vez que modelos encontrados durante a fase de revisão de literatura podem suportar essa afirmação. Além do tema central de estudo, a revisão de literatura abordou temas relacionados ao contexto em que a organização objeto do estudo está inserida, o que auxiliou na compreensão e revelou alguns fatores distintivos desse tipo de organização, os quais também geram influência sobre o cenário. Sob a perspectiva acadêmica, o estudo preenche lacunas de pesquisa quando aplica um modelo de análise desenvolvido em outro país em uma empresa privada no Brasil. Já no âmbito gerencial, fornece informações importantes e apresenta uma ferramenta que pode ser utilizada em definições estratégicas sobre centralização de serviços.
Many companies have adopted a strategy of centralized services as a way of organizing back office activities, seeking a reduction of costs and improving the overall efficiency of operations. This strategy of centralization can follow different trajectories, which vary in degree of consolidation. Following paths that lead to a lower level of consolidation means that one cannot sow the maximum gains of scale, one of the main factors of a cost efficient strategy. In this sense, the present study seeks to comprehend why, in a system of credit unions, some credit unions choose to develop local structures in order to centralize services, instead of using the structure of the shared service center (SSC) available to all the system through it’s “confederation”, abdicating in part in gains related to scale. By using a descriptive qualitative case study, executives of credit unions and of the “confederation” were interviewed and, after analyzing this content, it was possible to demonstrate that there is rationality behind the strategy adopted by the credit unions, taking into consideration that models found during the bibliographical review can support this statement. Beyond the central theme of the study, the bibliographical review addressed themes related to the context in which the object organization is inserted, which aided in the comprehension and revealed some distinct factors of this type of organization, which also influenced the scenario. Within an academic perspective, the study fills gaps of research when applying a model of analysis, developed in another country, to a private company in Brazil. In an overall perspective, the study provides important information and presents a tool that can be used in strategic definitions about centralizing services.
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Saggu, Rajinder Kaur. "Effect of a chair and computer screen height adjustment on the neck and upper back musculoskeletal symptoms in an office worker." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96971.
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Thesis (MScPhysio)--Stellenbosch University, 2015.ENGLISH ABSTRACT: Aims: To assess the effect of a chair and computer screen height adjustment on the neck and upper back musculoskeletal symptoms in an office worker. Methods: An N=1 study was conducted using the ABC design. Ethics approval was obtained for the study and the participant provided informed written consent. The participant was assessed over three four week phases as she performed her habitual computer work. The outcome measures assessed during the three phases were the pain intensity and perceived sitting comfort. The three phases were named the baseline, intervention and wash-out phases. During the baseline phase, the outcome measures were obtained at the participant‟s habitual work station. The intervention phase involved a vertical adjustment of the chair and computer screen height. The wash-out phase allowed the participant to adjust the chair and computer screen height to their choice. A follow-up interview was conducted with the participant three months after completion of the study. The mean values and the ranges of the pain intensity and perceived comfort were obtained and compared. The data collected was captured on a Microsoft Excel 2010 spread sheet, where after the data was tabulated and presented graphically. Results: The mean pain intensity of the participant increased slightly during the intervention phase in comparison to the baseline phase, but remained stable during the wash-out phase. The mean perceived sitting comfort deteriorated initially during the intervention phase, but improved later during the intervention phase and showed greater improvement during the wash out phase. The perceived sitting comfort showed more improvement than the pain intensity during the washout phase. Both the pain intensity and perceived sitting comfort showed improvement at the three months follow up assessment, post completion of the study. Conclusion: The vertical height adjustment of the chair and the VDT did not improve the participant‟s pain intensity and perceived sitting comfort when compared to the participant‟s habitual workstation parameters. The findings do not favour the horizontal viewing angle. The findings of this study however support the use of „slightly below horizontal‟ viewing angle as being conducive to reduce the pain intensity and improve the sitting comfort of an office worker.
AFRIKAANSE OPSOMMING: Doelstelling: Om die effek te bepaal van die hoogte aanpassing van die stoel en rekenaarskerm op die nek en bo-rug muskuloskeletale simptome van 'n kantoorwerker. Metodes: „n N=1 studie was uitgevoer deur gebruik te maak van die ABC ontwerp. Etiese goedkeuring was verkry vir die studie en die deelnemer het ingeligte skriftelike toestemming verleen. Die deelnemer was ge-evalueer oor drie vier week-lange fases terwyl sy haar gewone rekenaarwerk verrig het. Die uitkomsmetings ge-evalueer tydens die drie fases was pyn intensiteit en waargenome sitgemak. Die drie fases was genoem die basislyn, intervensie en uitwas fases. Gedurende die basislyn fase was die uitkomsmetings by die deelnemer se gewone werkstasie ingevorder. Die intervensie fase het 'n vertikale aanpassing van die stoel en rekenaarskerm behels. Die uitwas fase het die deelnemer toegelaat om haar stoel en rekenaarskerm se hoogte aan te pas volgens haar keuse. 'n Opvolg onderhoud was gevoer met die deelnemer drie maande na die voltooiing van die studie. Die resultate was vasgelê op 'n Microsoft Excel 2010 data bladsy, waarna die data getabuleer en grafies uitgebeeld is. Resultate: Die gemiddelde pyn intensiteit van die deelnermer het effens toegeneem tydens die intervensie fase in vergelyking met die basislyn fase, maar het stabiel gebly tydens die uitwas fase. Die gemiddelde waargenome sitgemak het aanvanklik verswak tydens die intervensie fase, maar het later verbeter tydens die intervensie fase en het aangehou verbeter tydens die uitwas fase. Die waargenome sitgemak het groter verbetering getoon as die pyn intensiteit tydens die uitwas fase. Beide pyn intensiteit en waargenome sitgemak het verbetering getoon by die drie maande opvolg evaluasie, na voltooiing van die studie. Gevolgtrekking. Die vertikale hoogte aanpassing van die stoel en rekenaarskerm het nie die deelnemer se pyn intensiteit en waargenome sitgemak in vergelyking met die deelnemer se gewone werkstasie parameters verbeter nie. Hierdie bevindinge is nie ten voordeel van die horisontale kykhoek nie. Nietemin, ondersteun die bevindinge van hierdie studie die gebruik van die "effens onder die horisontale" kykhoek as bevorderend om die pyn intensiteit te verminder en die sitgemak van 'n kantoorwerker te verbeter.
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Fors, Lisa. "Verksamhetsanpassning av IT-baserat finanssystem." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-94187.
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If P&C Insurance Company faces a challenge when their treasury system needs a new interface to a software as a service application. They need a suggestion for configuration for how the system and the application can work together. The work presented in this report is a suggestion for how you can make business configuration of an IT-based Treasury System in general. The exact configuration for the case received from If is presented as a separate report, found in Appendix A and is called the If-report. The If-report presents the suggested technical set-up of the configuration. It is not company specific but system and application specific. The work made in that report will be a standard in future version of the treasury system. The work made in this report is presented to the Royal Institute of Technology and can work as an example of how to approach a business configuration that needs to be done in an IT-based Treasury System.
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Guzmán, Jaime. "Development and initial evaluation of an evidence-based in-office decision aid to improve the assessment and treatment of patients with acute low back pain in primary care practice, the Peterborough Back Rules Template." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/mq45402.pdf.
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Rakevicius, Edgaras, and Louis Auzias. "The process of knowledge integration : A case of a change project." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129919.
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Knowledge integration is rather a new and not fully explored concept in business management. However there are many scholars, who have researched knowledge integration in recent decades. This thesis is conducted in order to draw attention towards knowledge integration and its processual phenomena. Moreover, some scholars have mentioned that knowledge integration is dynamic. The dynamics of knowledge integration lead to the fact that the actual knowledge integration process is also dynamic and constituted of performance practices, while being dependent on different factors and conditions. In further understanding, knowledge ingratiation process cannot be implemented in a straight forward lineal fashion. For this reason it changes during the time of the knowledge integration project implementation. The interest of this research is to find out how does the knowledge integration process change during the evolution ofproject. For this purpose, we have researched a real company’s project, the objective of which is to reach the knowledge integration amongst different back office teams in a newly established Shared Service Centre (SSC). The study led us through the discovery of different aspects of knowledge integration process, including challenges that occur during its implementation and mechanisms that are adopted as the project evolves. The analysis of existent theory and practical interpretation of the company’s project allowed us to conduct a visualization of the change of knowledge integration process. This visualization summarizes the occurrence of knowledge integration challenges, which call the company management to alternate different performance practices in combination with the use of practice-based coordination’s. In this essence it becomes visible, that as project evolves, the process of knowledge integration adopts a non-lineal progression. This in later perspective builds a reason to argue that the more knowledge is integrated more challenges occur in this integration process and as a result more mechanism are needed to be adopted to sustain successful knowledge integration in the project.
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Faria, Susan de. "Derivativos: disseminação do conhecimento na área operacional de mercados de capitais." Pontifícia Universidade Católica de São Paulo, 2011. https://tede2.pucsp.br/handle/handle/978.
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Previous issue date: 2011-05-11The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionals
Esta dissertação de característica descritiva tem a proposta de apresentar um caminho para contribuir com a disseminação do conhecimento na área operacional de mercados de capitais, conhecida como Back Office, comum nas instituições financeiras que atuam como custodiantes ou gestoras de fundos de investimentos. O motivo do estudo foi o problema que se instala nessa área, toda vez que um funcionário experiente e detentor de conhecimentos deixa a instituição, sem que haja alguém preparado para substituí-lo de imediato. O turnover, termo usado para explicar a rotatividade dessas pessoas, ocorre com frequência, expondo a instituição ao risco de perda do conhecimento, fator essencial que contribui para diminuir o risco operacional e aumentar a vantagem competitiva, tanto da instituição como de seus profissionais. Portanto, para a realização do trabalho foi preciso resgatar a importância da Gestão do Conhecimento e Aprendizado Organizacional. Como exemplo de disseminação do conhecimento e continuidade do processo, foram usados os Instrumentos Derivativos, pelo grau de diversidade e complexidade de seus modelos e também pela exposição em que se encontraram, sobretudo depois da última crise econômica que veio à tona em 2008, levando as pessoas a questionarem, o que são, afinal, os instrumentos Derivativos? Após revisão bibliográfica com base nos princípios que abordam as teorias, Gestão do Conhecimento e Derivativos, foram descritos os principais instrumentos Derivativos negociados no mercado e, em seguida, apresentado o modelo adotado para disseminação, que ocorreu em três etapas: 1- Identificação dos setores da área que trabalham com esses ativos; 2- Mapeamento do conhecimento já adquirido e as necessidades de melhorias; 3- Disseminação do conhecimento entre as pessoas que integram a área Back Office. Um modelo simples e prático, que não demanda custos, pois utiliza recursos da própria instituição, que pode auxiliar na capacitação das equipes para realização de suas atividades e fazer com que a instituição não sofra tanto impacto ao perder um profissional treinado
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Gharavi, Hosein. "Infusion of information systems in the stockbroking sector." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2006. https://ro.ecu.edu.au/theses/66.
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The Australian stockbroking sector has been at the forefront of integrating information systems (IS) in its daily operations. Trade and clearance account for a large percentage of processes undertaken in a brokerage house. Upon integration of IS, the trade and clearance processes of the sector were centralised and the institutional arrangements of the sector were transformed. Centralisation also meant that this large percentage of processes was directly controlled by the Australian Stock Exchange (ASX) and the Australian Securities and Investment Commission (ASIC). Although the integration of IS was intended to rationalise the trading regime and make the process of brokerage identical across the industry, there are many types of brokerage houses - each catering to a specific group of customers. This interplay between the intent to homogenise the sector by the regulatory authority and the move by the brokerage houses to strategically differentiate from peers motivated this research to explore the dynamics of the diffusion of IS adoption and its resultant structural changes in the stockbrokerage sector.
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Pujol, Gil Enric [Verfasser], Anja [Akademischer Betreuer] Feldmann, Anja [Gutachter] Feldmann, Maggs Bruce [Gutachter] MacDowell, and Konstantina [Gutachter] Papagiannaki. "Web content delivery, monetization, and search : back-office and advertisement traffic on the Internet / Enric Pujol Gil ; Gutachter: Anja Feldmann, Bruce MacDowell Maggs, Konstantina Papagiannaki ; Betreuer: Anja Feldmann." Berlin : Technische Universität Berlin, 2017. http://d-nb.info/1156180325/34.
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Sum, Fabiane Flores. "Lean e a melhoria de processos de Backoffice : implantação de ferramentas Lean no gerenciamento de um CSC." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2016. http://hdl.handle.net/10183/150676.
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Processos de backoffice apresentam um grande impacto nos custos de uma empresa. Centros de Serviço Compartilhados têm sido implementados a fim de controlar e melhorar tais processos. O lean, por sua vez, tem em comum com os CSC o objetivo de trazer excelência a processos. Uma análise da literatura indica haver sinergia entre os métodos e que as ferramentas lean possam promover melhorias que a implantação exclusiva de um CSC não tenha atingido. O objetivo deste trabalho é implantar princípios e ferramentas lean visando a busca de excelência em processos de backoffice, que pertençam a um CSC maduro. Para analisar essa possibilidade foi realizado um estudo de caso em empresa do ramo metalúrgico que já dispõe de um CSC considerado maduro em pesquisas de benchmarking na área. Foram implementados: um estudo de estabilidade e capacidade, posteriormente a prática de gerenciamento diário para implementação de melhorias, ocorrendo coleta de dados qualitativa e quantitativa para avaliação dos seus impactos. Por fim, um questionário foi aplicado para detectar a percepção dos colaboradores a respeito das mudanças obtidas com as ferramentas. Os resultados indicaram que mesmo em um CSC já completamente implantado, havia instabilidade e incapacidade nos processos, detectadas através do estudo de capacidade e estabilidade que são usadas na metodologia Lean. Em relação à utilização de gerenciamento diário, agregado à gestão visual, observou-se ser a abordagem que possibilitaria melhores resultados Em uma pesquisa realizada com todos os níveis hierárquicos envolvidos, que comparava o cenário anterior às ferramentas, um mês após a implantação e a expectativa para o cenário em um ano, foi possível comprovar que 64% dos princípios Lean apresentados por Liker (2005) foram melhorados no primeiro mês e que existe uma expectativa de melhorar 95% dos princípios Lean e das funções da comunicação no próximo um ano com os estudos de capacidade/estabilidade e gerenciamento diário. Observou-se que, enquanto os estudos de capacidade e estabilidade detectam as falhas, o gerenciamento diário permite operacionalizar as mudanças, ao mesmo tempo em que reforça os princípios lean. Embora não possam ser generalizáveis os resultados obtidos, pode-se dizer que neste estudo foi possível atingir melhores níveis de desempenho dos processos de um CSC maduro utilizando ferramentas lean, confirmando a hipótese inicial.Backoffice processes have a high impact on the costs of a company. Shared Service Centers (SSC) has been implemented in order to control and improve these processes. The lean methodology, in turn, has in common with the SSC the aim to bring excellence to processes. A literature review indicates that there is synergy between the methods and the lean tools can make improvements that exclusive implementation of a CSC has not reached. The aim of this study is to implement lean principles and tools aimed at the pursuit of excellence in backoffice processes, belonging to a mature SSC. To test the initial hypothesis it was conducted a case study in a metal industry that already has a mature SSC. It was implemented: stability and capacity analysis and the practice of daily management to implement improvements, occurring qualitative and quantitative data collection to assess its impact. Finally, a questionnaire was applied to detect the perception of employees about the changes obtained with the tools. The results indicated that even in a SSC already fully deployed, there is instability and failure in processes, detected by stability and capacity analysis that are used in lean methodology. Regarding the use of daily management, added to the visual management, was noted to be the approach would enable better results In a survey of all levels involved, which compared the previous scenario before the tools, one month after implantation and the expectation for the scenario in a year, it was possible to prove that 64% of the lean principles have been improved in the first month and it is expected to improve 95% of the lean principles and communication functions in one year with stability and capacity analysis and daily management. It was observed that, while the stability and capacity analysis detect faults, the daily management enables operational changes at the same time that increases lean principles perception. Although the results obtained may not be generalizable, it can be said that in this study it was possible to achieve better performance levels of processes of a mature CSC using lean tools, confirming the initial hypothesis.
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Behnami, Amin Shayan. "CRM i små och medelstora företag : En studie om företagens behov av CRM-funktioner." Thesis, Mittuniversitetet, Avdelningen för informations- och kommunikationssystem, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-21186.
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Customer Relationship Management (CRM) har fått ökad uppmärksamhetunder de senaste decennierna. Sökningar i vetenskapligaartiklar och litteratur visar att det finns behov av kunskap om CRM ochdess funktionalitet. Företaget som studeras i detta arbete är ett friståendeIT‐ och managementföretag som bland annat erbjuder CRMochERP‐system (Enterprise Resource planning) till kunder i olikabranscher. Företaget upplever att kunderna har olika behov och uppfattningarom funktionaliteten inom CRM‐system och även kring CRMfunktionalitetsom kan finnas i andra system såsom ERP‐system. Detfinns funktionalitet inom kundernas ERP‐/ekonomisystem som kanöverlappa funktioner i CRM‐system. Syftet med denna studie är attskapa en ökad förståelse för CRM‐systemens roll och dess funktioner.Resultatet baseras på ett slumpmässigt urval av åtta företag inom olikabranscher som hör till både små och medelstora företag. Undersökningenhar genomförts med hjälp av intervjuer med personer som är insatta iföretagens kundhantering. Information om företagens nuvarande CRMsystem,behov av CRM‐funktioner och egenskaper inom ERP‐/ekonomisystemen som svarar mot de önskade CRM‐funktionernainsamlades. Resultatet visar att företagens behov av nya system kanrealiseras genom utveckling av befintliga system istället för nya system.Det visar också att företagens ERP‐/ekonomisystem enbart används förekonomiärenden och inte för någon CRM‐funktionalitet. Små ochmedelstora företag löser sina CRM‐ärenden med separata IT‐lösningar.During recent decades, Customer Relationship Management (CRM) hasbeen receiving increased attention. Searches within scientific articles andliteratures show that there is a need for increased knowledge in CRMand its functionality. The company studied in this work is an independentIT and management company that provides CRM and ERP systemsto customers in various industries. According to the companyʹs experience,their customers have different requirements and expectations ofthe functionality within CRM systems and also of the CRM functionalitythat can be found in other systems, such as ERP systems. There isfunctionality within the customersʹ ERP‐/financial systems which mayoverlap functions in the CRM system. The purpose of this study is tocreate a greater understanding of CRM systemsʹ role and its functions.The results are based on a random sample of eight companies in Sweden,within various industries, which are both small and medium sized.The survey was conducted by means of interview sessions with respondentswho are familiar with the company‐customer relationshipmanagement. Interview opportunities concern the collection of informationregarding the CRM functions and features within the ERP‐/financial systems of a current CRM system, which correspond to thedesired CRM functionality. The result shows that the business needs ofnew systems can be realized through the development of existingsystems rather than new systems. It also shows that the companiesʹ ERP‐/financial systems are used purely for financial matters and not for CRMfunctionality. Small and medium‐sized enterprises solve their CRMissues and financial matters by means of separate IT solutions.
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Косенко, Александра Петровна, Петр Григорьевич Перерва, and Максим Михайлович Ткачев. "Инновации в сфере гостинично-ресторанного бизнеса и туризма." Thesis, Полтавський університет економіки і торгівлі, 2017. http://repository.kpi.kharkov.ua/handle/KhPI-Press/33424.
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Исследования показывают, что сфера туризма сегодня одна из наиболее перспективных и прибыльных. В мире на его долю приходится около 10% мирового валового дохода, 8% общего объема мирового экспорта и 30–35% мировой торговли услугами. Инновационные действия туристических компаний позволяют существенно повысить их конкурентный статус и достичь конкурентных преимуществ.
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Van, Vledder Nicole. "An ergonomic intervention : the effect of a chair and computer screen height adjustment on musculoskeletal pain and sitting comfort in office workers." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96865.
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Thesis (MScPhysio)--Stellenbosch University, 2015.ENGLISH ABSTRACT: Aims: To assess the effect of a vertical height adjustment of the chair and visual display unit (VDU) on work related upper quadrant musculoskeletal pain (WRUQMP) and sitting comfort in computer users. The upper quadrant refers to the occiput, cervical and upper thoracic spine including the clavicles and scapulae. Methods: An N=1 study was conducted using the ABC design whereby an ergonomic workstation adjustment, of VDU and chair height, was compared to the subject’s usual workstation settings. Pain and sitting comfort were measured using visual analogue scales (VAS). The subject was assessed over the four week phases as she performed her typical VDU work. The results were compiled and tabulated. Results: Both the mean and variance in pain intensity decreased after the workstation intervention. A deterioration was noted in sitting comfort. Conclusion: The vertical height adjustment of the chair and VDU may have contributed to a decrease in WRUQMP in this subject. This safe, economical workstation intervention may be a practical management option for the computer user suffering from WRUQMP. Further research into the measurement of comfort whilst sitting at a computer workstation, is recommended.
AFRIKAANSE OPSOMMING: Doelwitte: Om die effek te bepaal van n vertikale aanpassing van die stoel en beeldskerm van rekenaargebruikers op werksverwandte boonste kwadrant muskuloskeletale pyn en sitgemak. Die boonste kwadrant verwys na die oksiput, servikale en boonste torakale werwelkolom en sluit ook die klavikel en skapula in. Methode: Die N=1 studie is onderneem met gebruik van die ABC ontwerp in terme waarvan n ergonomiese aanpassing van stoel en beeldskerm vergelyk is met die normale gebruik van die deelnemer. Pyn en sitgemak is gemeet deur die gebruik van die Visueel analoogskaal. Die interwensies is ge-evalueer oor vierweekfases tydens normale rekenaar gebruik van die deelnemer. Die resultate is saamgestel en getabuleer. Uitkoms: Beide die gemiddelde en veranderlike pynintensiteit het verminder nadat die werkstasie aangepas is. Geen verbetering in sitgemak is opgemerk nie. Gevolgtrekking: Die vertikale hoogte-aanpassing van die stoel en beeldskerm het moontlik bygedra tot die verminderde pynvlakke in hierdie deelnemer. Hierdie veilige, ekonomiese verstelling is moontlik n praktiese beheeropsie vir rekenaargebruikers wat werksverwandte boonste kwadrant muskuloskeletale pyn verduur. Verder studie in die meet en waarneming van sitgemak tydens rekenaarwerk is nodig.
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Granja, Joana Fernanda Durães Barbosa. "Curricular training report at Blueclinical, LTD." Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/23514.
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Mestrado em Biomedicina FarmacêuticaO presente relatório descreve com detalhe o meu período de estágio curricular realizado durante o Mestrado em Biomedicina Farmacêutica. O estágio teve a duração de 9 meses e ocorreu na Blueclinical Lda., uma empresa constituída por três unidades de negócio distintas: Unidade de Fase I, Unidade de Investigação e Desenvolvimento e uma Unidade de Parceria com Centros de Ensaio - Clinical Research Partnership (CRP). A minha atividade foi desenvolvida apenas numa unidade de negócio – CRP. No entanto tive oportunidade de conhecer duas realidades distintas, exercendo funções num centro de ensaio como coordenadora de ensaios clínicos e funções na Blueclinical Back Office, com funções de apoio à unidade CRP, essencialmente na gestão de contratos financeiros e pagamentos. Neste relatório é revisto o estado de arte da investigação clínica e são descritas as principais atividades realizadas durante o estágio. São igualmente relatadas, as principais dificuldades sentidas, as estratégias utilizadas para as ultrapassar e objetivos que considero alcançados. A realização deste estágio foi uma excelente oportunidade que me permitiu consolidar os conteúdos teóricos adquiridos durante o primeiro ano do mestrado, obtendo a experiência necessária para ingressar no mundo de trabalho da Investigação Clínica.
The present report describes in detail my internship period, during the Master in Pharmaceutical Medicine. The internship lasted 9 months and was performed in Blueclinical Ltd., a company that has three business units: Phase I Unit, Research and Development Unit and Clinical Research Partnership Unit (CRP). My activities were performed in only one business unit - CRP, however I had the opportunity to experience two different realities, exercising functions as Clinical Research Coordinator at site and support functions at Blueclinical Back office, mainly contract management and payment tracking. This report reviews state of art of clinical research and describes main activities performed during internship. Along with the description of the activities performed, it is done a presentation of the difficulties encountered, strategies used to overcome them and objectives I considered achieved. This internship was a great opportunity that allowed me to consolidate theoretical knowledge acquired during the first year of the master, giving me the necessary experience to cross into Clinical Research job market
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Davies, Llewellyn Willis. "‘LOOK’ AND LOOK BACK: Using an auto/biographical lens to study the Australian documentary film industry, 1970 - 2010." Phd thesis, Canberra, ACT : The Australian National University, 2018. http://hdl.handle.net/1885/154339.
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While much has been written on the Australian film and television
industry, little has been presented by actual producers,
filmmakers and technicians of their time and experiences within
that same industry. Similarly, with historical documentaries, it
has been academics rather than filmmakers who have led the
debate. This thesis addresses this shortcoming and bridges the
gap between practitioner experience and intellectual discussion,
synthesising the debate and providing an important contribution
from a filmmaker-academic, in its own way unique and insightful.
The thesis is presented in two voices. First, my voice, the
voice of memoir and recollected experience of my screen
adventures over 38 years within the Australian industry, mainly
producing historical documentaries for the ABC and the SBS. This
is represented in italics. The second half and the alternate
chapters provide the industry framework in which I worked with
particular emphasis on documentaries and how this evolved and
developed over a 40-year period, from 1970 to 2010.
Within these two voices are three layers against which this
history is reviewed and presented. Forming the base of the
pyramid is the broad Australian film industry made up of feature
films, documentary, television drama, animation and other types
and styles of production. Above this is the genre documentary
within this broad industry, and making up the small top tip of
the pyramid, the sub-genre of historical documentary. These form
the vertical structure within which industry issues are
discussed. Threading through it are the duel determinants of
production: ‘the market’ and ‘funding’.
Underpinning the industry is the involvement of government, both
state and federal, forming the three dimensional matrix for the
thesis. For over 100 years the Australian film industry has
depended on government support through subsidy, funding
mechanisms, development assistance, broadcast policy and
legislative provisions.
This thesis aims to weave together these industry layers, binding
them with the determinants of the market and funding, and
immersing them beneath layers of government legislation and
policy to present a new view of the Australian film industry.
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Косенко, Александра Петровна, Петр Григорьевич Перерва, and Максим Михайлович Ткачев. "Инновационная деятельность в ресторанном, гостиничном и туристском бизнесе." Thesis, Харківський державний університет харчування та торгівлі, 2017. http://repository.kpi.kharkov.ua/handle/KhPI-Press/32794.
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Исследования показывают, что сфера туризма сегодня одна из наиболее перспективных и прибыльных. В мире на его долю приходится около 10% мирового валового дохода, 8% общего объема мирового экспорта и 30–35% мировой торговли услугами. Инновационные действия туристических компаний позволяют существенно повысить их конкурентный статус и достичь конкурентных преимуществ.
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Leitner, John, Cory Bieganek, and Phillip Madsen. "Special operations liaison officer: looking back to see the future." Thesis, Monterey, California: Naval Postgraduate School, 2014. http://hdl.handle.net/10945/42673.
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Approved for public release; distribution is unlimitedUnited States Special Operations Command (USSOCOM) describes its vision for the global SOF network (GSN) as a globally networked force of special operations forces (SOF), interagency partners, and allies able to respond rapidly and persistently to regional contingencies and threats to stability. USSOCOM’s goals for the GSN are supported by three unique elements: capacity building, low-level presence, and the sum total of access agreements and posturing in the form of responsiveness. The command’s Special Operations Liaison Officer (SOLO) program embodies these three elements. In a time of shrinking budgets and personnel drawdowns, USSOCOM and supported special operations component commands are faced with critical decisions about shaping their respective forces for the future. This capstone focuses on the United States Army Special Forces (SF) officers’ role in the SOLO program by utilizing a multimethod approach to address concerns presented by SOLO program managers. To this end, we have presented three viable courses of action (COAs) for USSOCOM to pursue, in partnership with relevant stakeholders, for a renewed SOLO program. The COAs include: 1) enhancing the status quo, 2) capitalizing on historical lessons, and 3) aligning with current United States Army Special Operations Command (USASOC) initiatives. While current demands are significant, we can always look to our past to see our future.
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Cruz, Victória Carolina Cerqueira Pinto da. "Desenho de soluções de alta disponibilidade em cenários de catástrofe." Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/14686.
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Mestrado em Engenharia de Computadores e TelemáticaNos dias de hoje, as catástrofes têm sido mais regulares provocando muitas vezes enormes destruições materiais e diversas perdas económicas. Devido a isto, qualquer cenário de catástrofe tem de ser tido em conta no que toca a elaboração de um sistema considerado crítico. A probabilidade de falhas ocorrerem neste tipo de sistemas depende de onde os servidores de suporte estiverem localizados, mas a utilização destes noutros locais ou a sua deslocação nem sempre é uma alternativa concebível. Esta dissertação incide sobre estudar e propor uma metodologia de sistemas críticos que permita mitigar as falhas de sistemas e infraestruturas, permitindo aos utilizadores continuar a usar o sistema ainda que de modo condicionado ao longo da fase de falha. Para isso foi estudada uma forma ampla para que fosse desenhada e posteriormente desenvolvida uma arquitetura de controlo que abrangesse diversos cenários de catástrofe. Nesta arquitetura são tidos em conta quatro casos de uso e também é demonstrado nesta dissertação como cada um destes é solucionado. Foi também elaborado uma plataforma de suporte back office para os utilizadores desta arquitetura, de forma a estes terem um controlo sobre os seus dados, bem como fornecerem informação necessária para o correto funcionamento desta.
Nowadays, disasters have been more regular often causing huge material destruction and diverse economic losses. Due to this, disaster scenarios have to be taken into consideration when it comes to developing a system considered critical. The probability of failures occurring in such systems depends on where the supporting servers are located, but the use of other locations or their displacement is not always a conceivable alternative. This dissertation focuses on studying and proposing a methodology for critical systems that allows the mitigation of systems and infrastructure failures, allowing users to continue using the system even if partially conditioned during the phase of failure. To address this issue, it was studied a broad way to design and subsequently develop an architecture of control that could covers several disaster scenarios. In this architecture there are four use cases taken into account as well as how they are should be addressed. It was also devised a back office support platform for the users of this methodology, so they are able to have control over their data, and consequently provide necessary information for its proper functioning.
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Pascucci, Luca. "Sincronizzazione di una applicazione offline con i sistemi di back-end." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2015. http://amslaurea.unibo.it/9519/.
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L'obiettivo di questa tesi è lo sviluppo di due applicativi per l'azienda EBWorld. Il primo desktop, sviluppato in Java, è utilizzato per gestire la memoria interna di un dispositivo Android collegato al computer, installare l'applicazione mobile sviluppata a seguito ed esportare i progetti, creati dall'utente, durante l'utilizzo dell'applicativo mobile. Il secondo è un applicativo Android, utilizzato per la visualizzazione e l'interazione con dati georiferiti e permette all'utente di creare progetti inserendo ulteriori elementi georiferiti. Per la memorizzazione dei dati sono stati utilizzati diversi file XML e per la comunicazione tra l'applicativo Java ed un dispositivo Android, sono stati utilizzati la libreria JMTP in combinazione con i comandi ADB.
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Green, Rebecka, and Cecilia Johansson. "Bankkontorens existens : en studie om online-bankings påverkan på fysiska bankkontor." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-14448.
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Syfte: Syftet med denna studie är att identifiera hur framfarten av online-banking påverkar de fysiska kontoren. Metod: Vår studie har genomförts med en kvalitativ metod och en abduktiv ansats. Valet av datainsamlingsmetod resulterade i semistrukturerade intervjuer. Urvalet för respondenterna har varit litet med bara 9 respondenter. Respondenterna valdes strategiskt och utefter vad som fanns att tillhandahålla. Vi använder både personal på bankkontor och bankkunder. Teoretiskt referensram: Utgångspunkten för vår studie är tidigare genomförd forskning på relaterade ämne. Även beslutsteorier och forskning om hur individer reagerar på förändring har legat till grund för vår studie. Dessutom använder vi oss av teorin diffusion of an innovation. Slutsats: Resultatet av denna studie blev att vi identifierade ett cirkulärt händelseförlopp när det gäller förhållandet mellan online-banking och bankkontor. Utefter analyser av de semistrukturerade intervjuerna kom vi även fram till att de fysiska bankkontoren fortfarande behövs både ur kunders och bankers perspektiv.Purpose: The purpose with this study is to identify how the online-banking services has a impact on the physical branch offices. Methodology: The research strategy for our study has been of a qualitative nature and with a abductive approach. We have been using semi-structured interviews to collect our empirics. Our selection of respondents is fairly small with only 9 respondents. There has been an strategic selection of respondents. We are using both staff at branch office and banking customers. Theoretical Approach: The base for our study is earlier research on similar subjects. We have also been using decision making theories and proven research about how individuals react on changes. Furthermore, we are using the diffusion of innovation theory. Conclusions: The result of our study is that we identified a circular course of event that describe the relationship between online-banking services and bank offices. The analysis that was made on the semi-structured interviews shows that the branch offices still is desirable both from customers and from banks.
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Olsson, Fredrik, and Maribel Cruz. "Molntjänster : en studie av tekniska möjligheter." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-10490.
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Datormoln, även kallat molnet, är teknik baserad på användande av applikationer och data över Internet. Molnet erbjuder olika typer av tjänster och resurser som t.ex. applikationer och datorkraft. Molntjänster kan underlätta för företag då de kan sänka den annars höga kostnaden för saker som personal, hårdvara, mjukvara och det utrymme detta kräver. Denna rapport kommer svara på frågan ”Vad är moln?” och grundläggande beskriva molnets struktur och funktion, samt olika typer av moln. Rapporten kommer även beskriva ett par olika molntjänster.
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Efstathiou, Anna. "Design of office and bank furniture in the European Community in the 1980s in relation to society and culture." Thesis, Heriot-Watt University, 1994. http://hdl.handle.net/1842/32110.
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Alsahaf, Mona, and Viktor Udd. "Bankkontor som upplevelserum : Hur bankkontoret påverkar kunder." Thesis, Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31357.
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Vanligtvis har de flesta vuxna svenskar någon typ av relation till en bank. De svenska storbankerna erbjuder alla likartade tjänster och produkter. Ett av bankernas stora konkurrensmedel är räntorna, dock är det inte stora skillnader mellan räntenivåerna. Detta leder till en svårighet för bankerna att differentiera sig. En större förståelse av kunder och hur banklokalerna påverkar dem, kan vara en väg för bankerna att differentiera sig.Almost every adult in Sweden have some kind of relationship to a bank. The Swedish banks provide similar goods and services with an interest rate that usually doesn’t differ from the competitors. Therefore it is difficult for banks to differentiate themselves under these circumstances.
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Ali, Yasir. "The delicate balance of Internet banking and bricks and mortar offices : a study on bank services offered in Visby." Thesis, Gotland University, Institutionen för humaniora och samhällsvetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-531.
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Internet banking has an impact on banking performance as well as customer’s daily life. Customers are getting more used to use Internet banking services because the Internet is so popular and common available, it is more convenient and comfortable for customers to use banking services on the Internet. Hereby Internet banking also helps to improve banking service and increasing banks profitability by reducing costs. It also increases the overall value of the banks services by providing convenience, reliable, faster, cheaper services. The purpose of study is to find out which services customer prefers to execute the Internet bank and which services customers prefer to execute through branch office and based on this, what combination of services are desirable for banks customers in Visby. Finding shows that young and educated people are more frequently users of Internet banking for balance inquiry and for viewing the transaction history of his/her account. For some services customers prefer to visit branch office when opining a new account, deposit money, insurances service and loan activities. Banks encourage their customers to use online services but there is need that there are some activities that customer must go to the branch office.
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Ekpu, Victor Uche. "The microstructure of bank lending to SMEs : evidence from a survey of loan officers in Nigerian banks." Thesis, University of Glasgow, 2015. http://theses.gla.ac.uk/6811/.
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The opacity and riskiness of small and medium sized enterprises (SMEs) make them an interesting area for the study of banks’ lending practices and procedures. SMEs in Nigeria, like in many low and middle-income economies, face financing difficulties because they are relatively young, inexperienced and informationally opaque. Since the consolidation of the Nigerian banking industry in 2006, the share of commercial bank loans to SMEs has declined markedly despite the fact that Nigerian banks are well capitalized and are among the largest players in Sub-Saharan Africa. The researcher conducted a questionnaire survey to investigate the microstructure of SME lending decisions, policies and practices in Nigerian banks. Using a sample of 121 Nigerian bank lending officers, this study specifically investigates three research questions: (1) the demand and supply side constraints to bank involvement with SMEs (2) the determinants of loan contract terms (i.e. risk premium and collateralisation), and (3) the economic value to banks from investing in customer relationships. Results from analysis of survey responses reveal that the high incidence of loan diversion, weak management capacity and the inability of SMEs to service debts are chief contributory factors to the riskiness of SME loans in Nigeria. On the supply side, the high transaction costs associated with processing and monitoring small loans impact negatively on lending profitability. There are also constraints posed by regulation and the business environment. Most notably, the recent rise in yield on competing assets, such as government treasury bills, has led to the crowding out of private sector lending as Nigerian banks hold a sizeable proportion of their assets in relatively safer government securities, which tends to lower their appetite for lending to SMEs. The risk profile of the SME sector is further enhanced by poor information economics, infrastructural deficiencies, the inefficient credit referencing on business loans as well as the inability to enforce loans contracts due to legal and judicial constraints. The econometric results show that the determinants of risk premium on SME loans are largely connected with factors that underline the opacity and riskiness of SMEs in Nigeria. Customers with longer relationships with their bank tend to benefit from lower interest rates. What determines the likelihood of requesting collateral from SMEs varies significantly from bank to bank and is likely to be connected to the lenders’ specialization as well as differences in the business model and lending technologies used. Loan size, borrowing firm’s age and credit rating also determine the amount of collateral pledged. There is also evidence to suggest that the predominantly centralised lending strategy in Nigerian banks impacts negatively on the accumulation of soft information by loan officers, implying that not all information collected by the loan officers is utilised in taking lending decisions. However, the proprietary information (or knowledge) loan officers gather through frequent communication and interaction with their customers is likely to yield some potential benefits for Nigerian banks. The most dominant is the high probability that customer satisfaction from bank relationships will generate repeat business for the banks.
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Bruns, Volker. "Who receives bank loans? A study of lending officers' assessments of loans to growing small and medium-sized enterprises." Doctoral thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-178.
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This thesis explores factors that influence lending officers' assessments of credit requests from growing small and medium-sized enterprises (SMEs). Building on asymmetric information theory, factors identified in previous research are grouped into the theoretical categories of risk-assessment, risk-alignment, and risk-shifting. Hypotheses are developed as to what influences lending officers' credit assessments. In addition, it is hypothesized that risk-taking proclivity interacts with other variables. A conjoint experiment involving 114 lending officers is used to test the hypotheses, which are, by and large, supported by the data. Furthermore, the study investigates how individual differences in experience among lending officers affect the credit assessments, e.g., more experienced lending officers use more sophisticated decision policies involving interactions. When the results from the experiments were compared with the lending officers' self-perceived assessments, it was discovered that lending officers have limited insight into their own credit assessments. The findings of this study have implications for SMEs, lending officers, and lending organizations. The results can assist SMEs to better tailor loan applications. Banks can use the results to make comparisons with their existing credit guidelines, which could assist them in improving their decision-making. The three theoretical categories identified provide a foundation for future research on bank lending to SMEs. The developed model can facilitate empirical research on bank lending under asymmetric information by providing a structure and categorizing previous research into relevant categories.
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Hayes, Rick Stephan. "The utilisation of accounting information by international bank loan officers in their loan decisions : a verbal-protocol-based expert system simulation." Thesis, London School of Economics and Political Science (University of London), 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.284037.
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Van, Der Schyff Sihaam. "Challenges facing female executives in the banking sector in South Africa in the post-apartheid period." University of the Western Cape, 2017. http://hdl.handle.net/11394/6387.
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Magister Commercii - MCom (Business and Finance)The dawn of democracy in South Africa (SA) in 1994 i.e. post-apartheid era came with inherent societal gender deficiencies and in all Sectors of the SA economy women experienced challenges. Specifically in the Banking Sector women were under represented in leadership and executive positions. The legal framework changed to correct the inequalities of the past resulting in various charters encouraging the private and public sector to transform.
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Marek, Patrik. "Okolnosti vzniku a vývoje Národní banky československé." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-74897.
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The goal of the thesis: "Creation and evolution circumstances of Czechoslovak National Bank" is to describe the evolution of czechoslovak central banking since the foundation of the independent Czechoslovak Republic in 1918 until creation of Czechoslovak National Bank in 1926. Its first part is dedicated to the monetary reform of 1919, describing its theoretical foundations, methods of implementation and impacts. Second part is dedicated to the Bank Office of the Ministry of Finance as its direct predecessor. Finally, third part of the thesis describes creation, organisation and activities of the Czechoslovak National Bank alone.
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Kelobonye, G. K. "Why has the land bank been changing CEO's over the last ten years 1998-2008?" Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/8444.
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Thesis (MBA)--Stellenbosch University, 2008.ENGLISH ABSTRACT: Change is a way of life in organisations today. The challenge is to improve an organisation's ability to cope with change and its problem-solving and renewal process through effective management of the organisation's culture. Organisations in South Africa are experiencing major changes in a variety of areas which impacts severely on organisational perronnance. The ability of organisations to adjust to the changing environment will ultimately predict their future success. These changes have emphasised the urgent need for effective leadership. South African chief executive officers (CEOs) are under immense pressure as the affairs of the organisations are being called into question. This study attempts to answer the question of why there was a high leadership change in the Land Bank of South Africa, with emphasis on the CEOs between 1998-2008. Today, there are indications that corporate leadership styles are changing, particularly in countries undergoing rapid political change and socio-economic change. One of the challenges facing state owned organisations like the Land Bank is the clarification of the role of government as a shareholder and the role of the board. This in turn needs to cascade down into the organisation in order to achieve greater clarity with regard to the roles of the board in relation to the role of management. In any organisation, good corporate governance is ultimately about effective leadership. Much depends on the appropriate demarcation of the respective roles of the shareholder, the board and management. It is critical that there is an understanding by government, in its capacity as a shareholder, of its leadership role in directing and guiding the Land Bank. The solution starts with a proper understanding of what leadership means. What then are the qualities of effective leadership? Are there different leadership styles and if so, what are the fundamental qualities that they have in common? Organisations can bring turnaround consultants into the organisation to assess its situation, create and implement a plan of corporate renewal, assuming the organisation is worth the effort. Business turnarounds usually involve drastic changes in an organisation. Changes involve people. Central to change stands a leadership team without which mediocre efforts will prevail. The Land Bank needs to be aware of the themes that emerged in this research. The results alert CEOs, board and government to the need to adopting leadership practices to the unique challenges which exist in the socio-economic and political environment. To cope effectively with South Africa's socio-economic changing environment, the Land Bank needs to redefine the role of its leaders for the future, on the basis of which it needs to nurture future leaders starting at the top. Failure to develop appropriate future leaders could damage performance, employee mobilisation, policy coherence, good governance and competitive capability.
AFRIKAANSE OPSOMMING: Verandering is vandag 'n leefwyse in organisasies. Die uitdaging is om 'n organisasie se vermoe om verandering, probleemoplossing en die hernuwingsproses te hanteer, deur doeltreffende bestuur van die organisasie se kultuur te verbeter. Organisasies in Suid-Afrika ondervind groot veranderinge op 'n verskeidenheid gebiede en dit het 'n ernstige impak op die prestasie van die organisasie. Die vermoe van organisasies om by 'n veranderende omgewing aan te pas, sal uiteindelik hul toekomstige sukses bepaal. Hierdie veranderinge het die dringende behoefte aan doeltreffende leierskap beklemtoon. Suid-Afrikaanse uitvoerende hoofde is onder enorme druk soos wat die sake van die organisasies bevraagteken word. Hierdie studie poog om 'n antwoord te gee op die vraag waarom daar van 1998-2008 'n hoe leierskapsverandering in die Suid-Afrikaanse Landbank was, met die klem op die uitvoerende hoofde tussen 1998 en 2008. Daar is vandag aanduidings dat korporatiewe leierskapstyle besig is om te verander, veral in lande waar daar vinnige politieke en sosio-ekonomiese verandering plaasvind. Een van die uitdagings vir organisasies wat aan die staat behoort, soos die Landbank, is die uitklaring van die rol van die regering as 'n aandeelhouer en die rol van die direksie. Dit moet op sy beurt afwaarts deur die organisasie voortgesit word met betrekking tot die rolle van die direksie vergeleke met die rol van bestuur. In enige organisasie gaan goeie korporatiewe bestuur uiteindelik oor doeltreffende leierskap. Baie hang af van die toepaslike uitstippeling van die onderskeie rolle van die aandeelhouer, die direksie en bestuur. Dit is van kritieke belang dat daar 'n begrip is by die regering, in sy hoedanigheid as 'n aandeelhouer, van sy leierskapsrol in die bestuur en beheer van die Landbank. Die oplossing begin met 'n goeie begrip van wat leierskap beteken. Wat is dan die kwaliteite van doeltreffende leierskap? Is daar verskillende leierskapstyle en indien wel, wat is die fundamentele kwaliteite wat hulle in gemeen het? Organisasies kan van ommekeer-konsultante gebruik maak om die situasie te beoordeel en 'n plan vir 'n korporatiewe hernuwing te skep en te implementeer, mits die organisasie die moeite werd is. So 'n ommekeer beteken gewoonlik drastiese veranderinge in 'n organisasie. Veranderinge betrek mense. Sentraal tot verandering staan 'n leierskapspan, want daarsonder sal die pogings bloot middelmatig bly. Die Landbank moet bewus raak van die temas wat in hierdie navorsing na vore gekom het. Die resultate maak uitvoerende hoofde, die direksie en die regering bewus van die behoefte om leierskapspraktyke aan te pas by die unieke uitdagings wat in die sosioekonomiese en politieke omgewing bestaan. Om Suid-Afrika se veranderende sosioekonomiese omgewing doeltreffend te hanteer, moet die Landbank die rol van sy leiers vir die toekoms herdefinieer, op grond waarvan dit toekomstige leiers moet kweek en dit moet van bo af begin. As toepaslike toekomstige leiers nie ontwikkel word nie, sal dit tot nadeel van prestasie, werknemermobilisering, beleidsamehang, goeie bestuur en mededingende vermoens strek.
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Magambou, Aimé Clotaire. "Réflexions sur les qualités opératoires d’une notion d’intégrité financière dans les missions du Compliance officer français." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM1014/document.
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Il est une idée généralement admise consistant à dire que la fonction de Compliance officer est conçue autour d'une obligation de moyen, négative pour la fonction. Nos travaux nous ont amenés à conclure de la nécessité de poser une notion d'intégrité financière dont la définition réponde également aux exigences des missions du Compliance officer. il s'agit ainsi d'envisager les outils techniques et juridiques inhérents au poste de Compliance officer. Ces outils trouvent leur fondement logique dans la notion d'intégrité financière, à l'issue d'un examen clinique du poste de Compliance officer. La nécessité d'une notion qui soit fonctionnelle amène à retenir que l'intégrité financière consiste en la protection de la circulation légitime de la monnaie et des obligations monétaires. Les réflexions autour de cette notion d'intégrité financière permettent d'isoler une notion d'intégrité qui est opératoire dans la lutte contre la criminalité financière. Ainsi, au même titre qu'il y a dans les sciences criminelles un champ d'étude consacré à l'intégrité physique ou morale de la personne, il était souhaitable que fût identifié un champ d'étude consacré à la circulation de la monnaie. La conséquence d'une telle approche consiste en la reformulation des besoins des institutions impliquées dans la lutte contre la criminalité financière et à une redéfinition de l'offre de formation universitaire sur cette thématiquePeople think that the function of Compliance Officer is conceived on an obligation of means. Then, the Compliance Officer is rather seen as "spoilsport". Therefore, seeking for the element for lack of which the Compliance Officer could not be effective became a necessity. Our thoughts lead us to conclude about the need to put down a financial integrity notion whose definition also answers to the duty of the Compliance Officer. Furthermore, we wanted to have a clinical look on the position of Compliance Officer. The will to have a definition of the financial integrity that can be practical has leaded us to retain that financial integrity was the guarding of the rightful flow of money and monetary debentures. Put in those terms, the definition of the financial integrity firstly required presenting monetary items and their protection system. Then, the operating qualities of such a notion in the achievement of the Compliance Officer duty needed to be presented secondly. Beyond the only purpose of the Compliance Officer, our thoughts about the notion of financial integrity aimed at isolating an integrity notion that could be functional in the fight against financial criminality. In other words, as there is a field dedicated to the study of physical or moral integrity of a person, it was desirable that a field dedicated to the flow of money and monetary items could be identified in criminal sciences. Such an approach could participate to reword the needs of financial institutions involved in the fight against crime, and to redefine the university schedule of training by basing the learning process of financial methods on the circulation of items and the monetary objects
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Сухонос, Віктор Володимирович, Виктор Владимирович Сухонос, and Viktor Volodymyrovych Sukhonos. "Правовий статус Національного банку України та його взаємодія з органами прокуратури." Thesis, Українська академія банківської справи Національного банку України, 2010. http://essuir.sumdu.edu.ua/handle/123456789/65682.
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Розкрито питання понятійного апарату, що супроводжує діяльність банків як фінансових посередників. Фінансові посередники, у тому числі і банки, займають одне з провідних місць як на національному, так і у закордонному фінансовому ринку. Федерік Мишкін розглядає фінансове посередництво банків та інших
Специфікою Національного банку та центральних банків інших країн є те, що вони поєднують в собі окремі риси комерційної банківської установи й державного відомства, а також наділені певними владними повноваженнями у сфері регулювання грошово-кредитної та банківської систем.Раскрыты вопросы понятийного аппарата, что сопровождает деятельность банков как финансовых посредников. Финансовые посредники, в том числе и банки, занимают одно из ведущих мест как на национальном, так и зарубежном финансовом рынке. Спецификой Национального банка и центральных банков других стран является то, что они сочетают в себе отдельные черты коммерческого банковского учреждения и государственного ведомства, а также наделены определенными властными полномочиями в сфере регулирования денежно-кредитной и банковской систем.
Issues of the conceptual apparatus accompanying the activities of banks as financial intermediaries are revealed. Financial intermediaries, including banks, occupy one of the leading places in the national and foreign financial markets. The specifics of the National Bank and the central banks of other countries is that that they combine the separate features of a commercial banking institution and government agencies, as well as with certain authorities in sphere of regulation of monetary and banking systems.
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Ward, Philip Henry. "The relationship between innovation and leadership in First National Bank of South Africa." Thesis, Rhodes University, 2009. http://hdl.handle.net/10962/d1004306.
Full textAbstract:
This research investigates the relationship between innovation and leadership in First National Bank in South Africa. In an information age paradigm, innovation is a key driver of organisational success. Innovation allows an information age company to create a sustainable competitive advantage over its competitors. First National Bank (FNB) has recognised the need for innovation and measures the amount of innovation generated in each business unit on an annual basis. Leadership is a key factor influencing innovation in large, multi-segment organisations, particularly transformational leadership. Large multi-segment organisations often have multi-functional teams and transformational leadership of these teams more effectively promotes innovation. Large multi-segment organisations also often have complex decision making processes. Transformational leadership ensures optimal innovative decisions rather than adequate decisions are reached. FNB is a multi-segment organisation comprising ten business units each headed by a Chief Executive Officer (CEO). The relationship between the level of innovation being generated annually by each business unit and the leadership style of the business unit CEO formed the focus of this research. The Multifactor Leadership Questionnaire was used to gather information on the leadership style of each CEO's. Data on the level of innovation within each of these business units was supplied by First National Bank. Data was statistically analysed against the innovation generated by each business unit using correlation analysis. Most of the results testing the relationship between transformational and transactional leadership and innovation were found not to be significant. This contradicts the theory which suggests a positive relationship between transformational leadership and innovation.
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Barnes, Karen 1977. "Through a gendered lens? : institutional approaches to gender mainstreaming in post-conflict reconstruction." Thesis, McGill University, 2002. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=33870.
Full textAbstract:
Although civil war affects all civilians, it impacts men and women in different ways, and it influences their gender roles and responsibilities. Comparatively little attention has been given to assessing the gender sensitivity of international organizations who implement post-conflict reconstruction programs. The different social, economic and political dimensions of war to peace transitions, and how they impact on gender relations, can shed some light on the complicated intersections of needs and interests in wartorn societies. An examination of the policies of the United Nations High Commissioner for Refugees and the World Bank reveals that there is relatively little gender mainstreaming within their post-conflict operations. This research finds that the lack of resources and coordination, the failure to build on local capacities, and a lack of commitment to gender mainstreaming are the main obstacles these organizations face. To improve the situation it is recommended that organizations develop and use a 'gender checklist' at all stages of project planning, implementation and monitoring to ensure increased gender sensitivity in post-conflict programming.
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Thomson, Belinda. "A cost effective grassland management strategy to reduce the number of bird strikes at the Brisbane airport." Thesis, Queensland University of Technology, 2007. https://eprints.qut.edu.au/16576/1/Belinda_Thomson_Thesis.pdf.
Full textAbstract:
In an era of acute concern about airline safety, bird strikes are still one of the major hazards to aviation worldwide. The severity of the problem is such that it is mandatory in all developed countries to include bird management as part of airport safety management programs. In Australia, there are approximately 500 bird aircraft strikes per year (Bailey 2000). Brisbane airport has a relatively high occurrence of strikes, with an average of 77 recorded every year (2002-2004).
Given the severity of the problem, a variety of techniques have been employed by airports to reduce bird strikes. Scare devices, repellents, continuous patrols for bird hazing, use of raptors to clear airspace of birds and depredation are used by many airports. Even given the diversity of control methods available, it is accepted that habitat management is the most effective long term way to control birds in and around the airport space. Experimental studies have shown that habitat manipulation and active scaring measures (shooting, scaring etc), can reduce bird numbers to an acceptable level.
The current study investigated bird populations in six major vegetation habitat types identified within the operational and surrounding areas of Brisbane airport. In order to determine areas where greater bird control and management should be focused, bird abundance, distribution, and activity were recorded and habitats that pose the greatest bird strike risk to aircraft were identified. Secondly, species with high hazard potential were identified and ranked according to their hazard potential to aircraft.
This study also investigated the effectiveness of different vegetation management options to reduce bird species abundance within operational areas of Brisbane airport. Four different management options were compared. Each management option was assessed for grass structural complexity and potential food resources available to hazardous bird species.
Analysis of recorded data showed that of the habitats compared within the Brisbane airport boundaries, grasslands surrounding runways, taxiways and aprons possess the greatest richness and abundance of bird species that pose the greatest potential hazard to aircraft. Ibis and the Australian kestrel were identified as the bird species that pose the greatest risk to aircraft at Brisbane airport, and both were found in greatest numbers within the managed grasslands surrounding operational areas at the airport.
An improved reporting process that allows correct identification of all individual bird species involved in bird strikes will not only increase the accuracy of risk assessments, but will also allow implementation of more effective control strategies at Brisbane airport.
Compared with current grassland management practice, a vegetation management option of maintaining grass height at 30-50cm reduced total bird utilisation by 89% while utilisation of grassland by potentially hazardous birds was also reduced by 85%.
Maintaining grass height within the 30-50cm range also resulted in a 45% reduction in the number of manipulations required per year (11 to 6), when compared with current management practices, and a 64% reduction in annual maintenance cost per hectare. When extrapolated to the entire maintained grass area at Brisbane airport, this resulted in a saving of over $60 000 annually.
Optimisation of potential hazard reduction will rely on future studies that investigate the effect of particular vegetation species that could replace the existing mix of grasses used at Brisbane airport and an understanding of the relative importance of vegetation structure and food supply in determining utilisation by potentially hazardous bird species.
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Thomson, Belinda. "A cost effective grassland management strategy to reduce the number of bird strikes at the Brisbane airport." Queensland University of Technology, 2007. http://eprints.qut.edu.au/16576/.
Full textAbstract:
In an era of acute concern about airline safety, bird strikes are still one of the major hazards to aviation worldwide. The severity of the problem is such that it is mandatory in all developed countries to include bird management as part of airport safety management programs. In Australia, there are approximately 500 bird aircraft strikes per year (Bailey 2000). Brisbane airport has a relatively high occurrence of strikes, with an average of 77 recorded every year (2002-2004). Given the severity of the problem, a variety of techniques have been employed by airports to reduce bird strikes. Scare devices, repellents, continuous patrols for bird hazing, use of raptors to clear airspace of birds and depredation are used by many airports. Even given the diversity of control methods available, it is accepted that habitat management is the most effective long term way to control birds in and around the airport space. Experimental studies have shown that habitat manipulation and active scaring measures (shooting, scaring etc), can reduce bird numbers to an acceptable level. The current study investigated bird populations in six major vegetation habitat types identified within the operational and surrounding areas of Brisbane airport. In order to determine areas where greater bird control and management should be focused, bird abundance, distribution, and activity were recorded and habitats that pose the greatest bird strike risk to aircraft were identified. Secondly, species with high hazard potential were identified and ranked according to their hazard potential to aircraft. This study also investigated the effectiveness of different vegetation management options to reduce bird species abundance within operational areas of Brisbane airport. Four different management options were compared. Each management option was assessed for grass structural complexity and potential food resources available to hazardous bird species. Analysis of recorded data showed that of the habitats compared within the Brisbane airport boundaries, grasslands surrounding runways, taxiways and aprons possess the greatest richness and abundance of bird species that pose the greatest potential hazard to aircraft. Ibis and the Australian kestrel were identified as the bird species that pose the greatest risk to aircraft at Brisbane airport, and both were found in greatest numbers within the managed grasslands surrounding operational areas at the airport. An improved reporting process that allows correct identification of all individual bird species involved in bird strikes will not only increase the accuracy of risk assessments, but will also allow implementation of more effective control strategies at Brisbane airport. Compared with current grassland management practice, a vegetation management option of maintaining grass height at 30-50cm reduced total bird utilisation by 89% while utilisation of grassland by potentially hazardous birds was also reduced by 85%. Maintaining grass height within the 30-50cm range also resulted in a 45% reduction in the number of manipulations required per year (11 to 6), when compared with current management practices, and a 64% reduction in annual maintenance cost per hectare. When extrapolated to the entire maintained grass area at Brisbane airport, this resulted in a saving of over $60 000 annually. Optimisation of potential hazard reduction will rely on future studies that investigate the effect of particular vegetation species that could replace the existing mix of grasses used at Brisbane airport and an understanding of the relative importance of vegetation structure and food supply in determining utilisation by potentially hazardous bird species.
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Harasym, Ivan. "Cosmedesk SaaS: Módulo back office." Master's thesis, 2017. http://hdl.handle.net/10316/83274.
Full textAbstract:
Dissertação de Mestrado em Engenharia Informática apresentada à Faculdade de Ciências e TecnologiaO presente estágio tinha como o objetivo o desenvolvimento de um módulo (back office), para o controlo e a configuração das instâncias da aplicação “Cosmedesk” alojadas na cloud “Azure”. Também foi necessário uma investigação com possíveis alterações sobre a arquitetura à aplicação “Cosmedesk”, pois esta foi construida para um cliente e agora chegou a necessidade de disponibilizar esta para novos utilizadores. O “Cosmedesk” é uma plataforma de geração e gestão de relatórios Safety Assessment Report (SAR) e Product Information File (PIF). O SAR é um relatório de avaliação da segurança dos cosméticos, que contém todo o conteúdo sobre o cosmético em causa, os seus ingredientes, as pessoas que o fizeram, as pessoas que participaram na sua avaliação, entre outros elementos. O PIF é um relatório mais abrangente que o SAR, pois o PIF contém o SAR e mais informações relevantes do produto, como detalhes dos ingredientes, os testes realizados, entre outros. O módulo (back office) serve principalmente para a gestão dos novos clientes que irão usar a aplicação “Cosmedesk”, realizando a configuração automática das instâncias da aplicação para estes. Também, é útil na gestão de alguns dados, que por ventura podem ser publicados nas bases de dados dos clientes, tais como aplicações genéricas, aplicações especificas, ingredientes e bibliografia. Para uma melhor gestão é necessário a existência de monitorização, que é oferecida pelo módulo, possibilitando visualizar algumas informações consideradas úteis na tomada de decisões no negócio. Uma outra parte não menos importante, são as notificações para os clientes, com o objetivo de que cada um recebe a notificação se o seu produto não satisfaz as normas da legislação, isto pode ocorrer depois de uma alteração na legislação.
The present stage aims to develop a back office module for the control and configuration of the "Cosmedesk" application instances housed in the "Azure" cloud. It was also necessary an investigation with possible changes on the architecture to the application "Cosmedesk", since it was built for a client and now it became necessary to make this available to new clients. "Cosmedesk" is a generation and management platform of reports, Security Assessment Report (SAR) and Product Information File (PIF). The SAR is a cosmetic safety evaluation report, which contains all the content on the cosmetic in question, its ingredients, people who did it, how people participate in its evaluation, among other elements. The PIF is a more embracing that SAR, the PIF contains the SAR and more relevant product information, such as ingredient details, tests performed, and more. The back office is mainly used for the management of new customers who use a "Cosmedesk" application, performing an automatic configuration of the application instances for them. Also, it is useful in managing some data, which may be published in customer databases, such as general applications, specific applications, ingredients and bibliography. For better management is necessary the existence of monitoring, which is offered by the module, and can see some information considered useful in business decision making. Another no less important part, are notifications to customers, with the aim that each one receives the notification if his product does not comply with the rules of the legislation, this can happen after a change in the legislation