Relevant bibliographies by topics / Back office

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Back office'

Author: Grafiati
Published: 4 June 2021
Last updated: 30 January 2023

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Journal articles on the topic "Back office"

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Yli-Kauhaluoma, Sari, and Mika Pantzar. "Intricacies of back-office." Journal of Organizational Ethnography 5, no. 2 (July 11, 2016): 167–83. http://dx.doi.org/10.1108/joe-01-2016-0005.

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Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data collection was participant listening in the field, either in formal interviews or casual conversations. Photography helped the authors to zoom the conversation in to specific artefacts in administrative offices. Findings – The study identifies both forward- and backward-looking recipes as essential administrative tools that back-office staff develop and use to handle intricacies that emerge in their daily work. Forward-looking recipes are based on anticipatory cognitive representations, whereas backward-looking recipes are based on experiential wisdom. The study elaborates on the different kinds of modelling practices that back-office service staff engage in while building and applying these two different kinds of recipes. Practical implications – The recipes support administrators in knowledge replication and thus help avoid interruptions, reduce uncertainty, and produce consistency in administrative processes. Originality/value – In contrast to existing studies of formal bureaucracies, the study provides a unique empirical account to show how back-office service staff cope with the multiple intricacies existing in current office environments. The study shows how recipes as models contribute to stabilizing or even routinizing work processes in complex administrative situations.
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Huang, Qiubo, Qing Xia, and Rukmal Nishantha Weerasinghe. "A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China." Interdisciplinary Journal of Information, Knowledge, and Management 16 (2021): 505–27. http://dx.doi.org/10.28945/4895.

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Aim/Purpose: The purpose of this study is to investigate the mechanism of the front/back-office structure affecting new service development (NSD) performance and examine the role of knowledge transfer in the relationship between front/back-office structure and NSD. Background: The separation of front and back-office has become the prevailing trend of the organizational transformation of modern service enterprises in the digital era. Yet, the influence of front and back-office separation dealing with new service development has not been widely researched. Methodology: Building on the internal social capital perspective, a multivariate regression analysis was conducted to investigate the impact of front/back-office structure on the NSD performance through knowledge transfer as an intermediate variable. The data was collected through a survey questionnaire from 198 project-level officers in the commercial banking industry of China. Contribution: This study advances the understanding of front/back-office structure’s influence mechanism on new service development activity. It reveals that knowledge transfer plays a critical role in bridging the impact of front and back-office separation to NSD performance under the trend of digitalization of service organizations. Findings: This study verified the positive effects of front/back-office social capital on NSD performance. Moreover, knowledge transfer predicted the variation in NSD performance and fully mediated the effect of front/back-office social capital on NSD performance. Recommendations for Practitioners: Service organizations should optimize knowledge transfer by promoting the social capital between front and back-office to overcome the negative effect organizational separation brings to NSD. Service and other organizations could explore developing an internal social network management platform, by which the internal social network could be visualized and dynamically managed. Recommendation for Researchers: The introduction of information and communications technology not only divides the organization into front and back-office, but also reduces the face-to-face customer contact. The impacts of new forms of customer contact to new service development and knowledge transfer between customer and service organizations call for further research. Along with the digital servitization, some manufacturing organizations also separate front and back-offices. The current model can be applied and assessed further in manufacturing and other service sectors. Impact on Society: The conclusion of this study guides us to pay attention to the construction of social capital inside organizations with front/back-office structure and implicates introducing and developing sociotechnical theory in front/back-office issue undergoing technological revolution. Future Research: As this study is based on the retail banking industry, similar studies are called upon in other service sectors to identify differences and draw more general conclusions. In addition, as the front and back-offices are being replaced increasingly by information technology such as artificial intelligence (AI), it is necessary to advance the research on front/back-office research with a new theoretical perspective, such as sociotechnical theory.
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Cajigal, Stephanie. "Back to the Office." Brain & Life 18, no. 3 (June 2022): 28–31. http://dx.doi.org/10.1097/01.nnn.0000834412.51769.b3.

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Mebius, Francisca. "Back to the office." Advocatenblad 101, no. 6 (July 2021): 16–17. http://dx.doi.org/10.5553/ab/0165-13312021101006004.

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Larotonda, Alice. "Back to The Office." Anthropology News 57, no. 9 (September 2016): e163-e163. http://dx.doi.org/10.1111/an.164.

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Richards, Jon. "Protecting the ‘back office’." SecEd 2016, no. 29 (November 17, 2016): 10. http://dx.doi.org/10.12968/sece.2016.29.10a.

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Veil, Michael. "Virtualität im Back-Office." Bankmagazin 51, no. 1 (January 2002): 24–25. http://dx.doi.org/10.1007/bf03229467.

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Dowall, David E. "Back offices and San Francisco's office development growth cap." Cities 4, no. 2 (May 1987): 119–27. http://dx.doi.org/10.1016/0264-2751(87)90065-5.

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Barański, Michał, Gábor Mélypataki, Zoltán Musinszki, and Katalin Lipták. "HOME OFFICE OPPORTUNITIES IN SME'S IN BACK OFFICE." Acta academica karviniensia 21, no. 1 (May 27, 2021): 5–14. http://dx.doi.org/10.25142/aak.2021.001.

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Legros, Benjamin, Oualid Jouini, O. Zeynep Akşin, and Ger Koole. "Front-office multitasking between service encounters and back-office tasks." European Journal of Operational Research 287, no. 3 (December 2020): 946–63. http://dx.doi.org/10.1016/j.ejor.2020.04.048.

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Dissertations / Theses on the topic "Back office"

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Mota, André Freire. "Departamento "back office"." Master's thesis, FEUC, 2016. http://hdl.handle.net/10316/32503.

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Relatório de estágio do mestrado em Gestão, apresentado à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Paulo Gama e Cláudia Amaral.
O presente trabalho visa demonstrar a experiência obtida ao longo de dezanove semanas, no departamento do “Back office” Financeiro da empresa Visabeira Pro – Estudos e Investimentos, no âmbito da conclusão dos estudos no Mestrado em Gestão, pela Faculdade de Economia da Universidade de Coimbra. Neste relatório serão descritas as tarefas realizadas ao longo do período de estágio nomeadamente conferência de saldo inter-grupo, confirmação de contas correntes, saldos dos fornecedores, saldos dos clientes, confronto de saldos em diferentes programas, análise de saldos antigos e extratos bancários, assim como a importância das mesmas na atividade da empresa e a utilização do software necessário para efetuar o trabalho. Por ter feito parte do departamento do “back office” e mediante as tarefas realizadas, a revisão da literatura deste relatório centrar-se-á sobretudo em quatro ideias chaves, o back office, interações existentes, a tecnologia e por fim a globalização. A partir destas, procurar-se-á aprofundar os conhecimentos transmitidos, pelo departamento do “back office” ao estágiario, percebendo o impacto que cada uma tem sobre a outra, assim como as relações que têm sido desenvolvidas ao longo dos tempos.
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Sekaninová, Petra. "Psychologické aspekty tvorby pracovního prostředí v ING Bank, oddělení Back Office." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-4986.

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The Graduation Theses is aimed at the working environemt. The main goil is to analyse sections of working environment in detail and establish how the work capacity is influence. In the theoretic part there are established fundamental term and these terms are used to analyse and find out some deficiences. Proposal arangements to avoid absences are in conclusion.
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Mesquita, Rui Manuel Ribeiro. "Front e back office web para o dsd.av.it.pt." Master's thesis, Universidade de Aveiro, 2010. http://hdl.handle.net/10773/7545.

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Mestrado em Engenharia de Computadores e Telemática
Devido ao elevado n´umero de docentes existente no departamento e ao elevado n´umero de turmas que s˜ao necess´arias para o cada vez maior universo de alunos ligados ao Departamento de Electr´onica, Telecomunicac¸˜oes e Inform´atica (DETI) a elaborac¸˜ao da distribuic¸˜ao do servic¸o docente ´e cada vez mais complexa. Urge a criac¸˜ao de um componente na plataforma de Distribuic¸˜ao de Servic¸o Docente (DSD), que permita de uma forma r´apida e simples gerar uma distribuic¸˜ao dos docentes com base numa lista das preferˆencias de cada docente. Com base nessa necessidade surgiu a ideia de implementar um motor de intelig ˆencia artificial (AIE, de Artificial Intelligence Engine) respons´avel por essas func¸˜oes. Este documento comec¸a por avaliar as diferentes possibilidades de implementac¸˜ao de um AIE e a escolha da linguagem de programac¸˜ao que melhor possa implementar a soluc¸˜ao. Seguidamente ser´a feita uma breve descric¸˜ao da linguagem de programac¸˜ao escolhida. A descric¸˜ao e explicac¸˜ao de como o trabalho foi elaborado. Para finalizar seram apresentados os resultados obtidos e tamb´em problemas e dificuldades que inevitavelmente apareceram.
The increasing number of students in the last years in the Department of Electronics, Telecommunications and Informatics (DETI) has inevitably caused an increase in number of teachers required to meet the increasing number of class and office appointments. The task of distributing the teaching service within multiple spaces and scheduling requirements increased in complexity. It would be particularly helpful for the person in charge of this task to automate the generation of the teaching service distribution. Adding to this complexity, individual preferences and constraints must also be taken into account in the process. Such complexity called for the development of a module in the Teacher Distribution Service (DSD, acronym of Distribuic¸˜ao do Servic¸o Docente) platform to provide a fast and simple tool to complete the task. In this work we begin with an assessment of the different possibilities for developing an Artificial Intelligence Engine (AIE) and with the choice of the programming language that can best support the development of this application. Then a brief description of the language chosen to develop the application is given. Follows a complete description of the work I have developed. Next some ideas for future developments are put forward. To finalize a discussion of the achieved results and also the problems and difficulties that inevitably came up are going to be presented.
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Arismendez, Murillo Danel. "Back-Office improvement : When outsourcing is not an option." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-51036.

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Many organizations within service industries such as government agencies, banking, healthcare, and healthcare decide to structure their business with the back office – front office design; in this setting the back office handles tasks not involving the customer, while front office involves those activities that deal with the customer through some form of contact or receive input from them. When the time comes than an organization wishes to improve the back office area and achieve enhanced efficiency, and speed; it is commonly suggested that outsourcing will help introduce the intended gains. However, outsourcing is not always the right option for an organization, depending on the activities the back office performs and the organization’s size might not make it a supreme candidate for this. It is at this point that the organizations are left standing in the cold as no alternatives are suggested; therefore creating a push towards outsourcing that might end unsuccessfully. This thesis work focused on reviewing organizational design theories and proven keys of back office improvement to establish a basic set of guidelines which will help introduce improvement in a back office area as an attempt to provide an alternative outsourcing. The methodology consisted of a case study performed at a Swedish Mobile VoIP provide, as a complement both literature review and interviews were performed to help gather information. Literature review was mainly focused on getting the background and current state of the problem identified; the validity of using the guidelines were confirmed through a first set of interviews held at the organization. The resulting guidelines take back office configuration and design together with improvement opportunities, all points lead to finding that they can be mapped together. This combination is both effective for improvement and revisiting organizational design. The produced guidelines are as follows: 1. Reduce – definition of back office and back office activities (remove unnecessary activities or lessen their demand); 2. Redesign – decoupling decisions (activities kept in the back office should be broken into separate tasks only if results are not compromised, eliminating unnecessary interdependencies); and 3. Restructure – organizational arrangements (changes in physical placement can improve knowledge sharing and support an open communication). The results of implementing such guidelines were evaluated through a second set of interviews which were also held at the selected organization. The final evaluation of changes within the organization concluded in positive effects as was intended. Further work in the area is needed to help define a more complete and detailed set of guidelines, the ones resulting from this thesis work surely serve as a foundation.
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Campos, David Emmanuel Marques. "Distribuição de serviço docente : back e front office web." Master's thesis, Universidade de Aveiro, 2008. http://hdl.handle.net/10773/2040.

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Mestrado em Engenharia de Computadores e Telemática
A evolução social conduziu a um forte desenvolvimento de novos conceitos e à necessidade de aquisição de conhecimento, reflectindo-se essencialmente no aumento da informação e na necessidade de formação individual. Assim, o número de alunos nas instituições universitárias aumentou consideravelmente, surgindo mais cursos e consequentemente a necessidade de mais docentes. Neste contexto, a complexidade e o número de tarefas necessárias para organizar as instituições universitárias também cresceu, tornando mais complicada a realização de todos os procedimentos internos sem o auxílio de ferramentas informáticas. O DETI (Departamento de Electrónica, Telecomunicações e Informática da Universidade de Aveiro) não foi excepção e começou a desenvolver aplicações capazes de suportar a sua organização interna. No entanto, a alta descentralização e a incoerência dos dados são factores presentes, tornando-se essencial o desenvolvimento de uma ferramenta capaz de centralizar e lidar com grande parte das tarefas executadas no departamento, auxiliando a distribuição de serviço docente. Este documento começa com o estudo detalhado do contexto onde a ferramenta desenvolvida será utilizada, definindo a base tecnológica mais apropriada. Posteriormente, é realizada uma análise cuidadosa de todas as tarefas que farão parte da aplicação, permitindo a definição do modelo do domínio, a base estrutural de toda a plataforma. Para permitir a interacção com os utilizadores, foram desenvolvidas interfaces Web inteligentes que tornam a execução dos procedimentos mais dinâmica e fácil. As soluções da plataforma foram testadas em serviço com utilizadores reais e processos reais realizados no DETI. Como consequência, a manutenção também foi um factor a tomar em conta. Toda a plataforma foi desenvolvida a pensar em futuras evoluções. Através da centralização de informação e da suportada extensibilidade das suas funcionalidades, abre as portas para a elaboração de um conjunto de tarefas que prometem trazer valor acrescentado à organização interna dos departamentos universitários. ABSTRACT: The social evolution conducted to a strong development of new concepts and knowledge requirements, which was mainly reflected in increased information and educational needs. So, the number of students on the educational institutions as grown, emerging more majors and consequently the need of more professors. In this context, the complexity and the number of tasks needed to organize the educational institutions increased, becoming very hard its arrangement without the support of informatic tools. DETI (Department of Electronics, Telecommunications and Informatics of University of Aveiro) was not an exception and started to develop applications capable of supporting organization. However, the high decentralization and incoherence of data are still present factors. Thus, the need to develop a platform capable of centralizing and dealing with most of the running tasks inside a department of a university appeared, helping the teaching distribution service. The work begins with a detailed study about the context where the developed tool will be used by defining the more appropriate technological base architecture. Furthermore, it is performed a careful analysis of all the tasks that will be part of the application in order to enable the definition of the domain model, the structural base of the whole platform. To allow the interactions with the users, intelligent Web interfaces were developed making the execution of procedures more dynamic and easy. The platform solutions were tested in-service with real users and timelines of processes running at DETI. As a consequence, the maintenance was also taken into account. The platform was developed keeping future evolutions in mind. Due to the centralization and supported extensibility of its functionalities, it opens the doors to the elaboration of a set of tasks that promise added value to the internal organization of the departments in a university.
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Govers, Johan. "Utvärdering av arkitektur för underhåll av ett Back Office-system." Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-11506.

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Syftet med arbetet har varit att undersöka om en viss arkitektur kan användas för att underlätta utvecklingen av ett Back Office-system till ett befintligt och komplext verksamhetssystem.

För att gränsa av arbetet och hitta de delar som var intressanta att fokusera på genomfördes intervjuer med tre olika personer som hade olika syn på ett Back Office-system genom sin yrkesroll. Intervjuerna resulterade i ett antal önskemål för vad man ville uppnå med ett Back Office-system.

Arbetet resulterade i en arkitektur som kan användas för att underlätta utvecklingen av ett Back Office-system till det befintliga verksamhetssystemet samt till verksamhetssystemet självt. Arkitekturen har utvärderats genom att man först ställde en mängd krav på den och sedan studerade hur den klarade av en mängd nya krav som delvis var relaterade till de gamla kraven.

Alla tester som gjorts visar på att arkitekturen är väl designad och lätt att underhålla samt att den kommer underlätta den fortsatta utvecklingen av verksamhetssystemet och dess Back Office-system.


The purpose of this thesis has been to evaluate if an architecture could ease the development of a back office system for a present and complex business management system.

To find the most valuable parts of the system three interviews was conducted. Three different people with different interests in the system were interviewed. The result was a couple of requirements for the back office system.

The work resulted in an architecture that can ease the development of the back office system and for the business management system itself. The architecture was developed with a first set of requirements that originated from the interviews. Then the architecture was presented with a new set of requirements, also originated from the interviews, and the process of adapting the architecture to the new set of requirements was studied to see if the architecture will be easy to maintain.

All conducted test shows that the architecture is well designed and easy to maintain. They also show that the architecture will ease further development of the business management system and its back office system.

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Pais, João Pedro Rocha. "Design of a balanced scorecard-type management system for a back-office department in a bank." Master's thesis, NSBE - UNL, 2014. http://hdl.handle.net/10362/11710.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics
In contrast to most studies of BSC in the Banking Industry, which focus on the BSC at a branch and corporate level, the present Work Project (WP) designed a BSC-type management system for a back-office department of a Bank that handled areas such as project management, quality, internal control and procurement. Objectives under the MBO system and connected to incentives in place were misaligned with the Bank’s prime goal of reducing the cost-to-income ratio, a problem which this WP sought to solve. Also, the present WP proposes a hybrid approach to BSC design.
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Tyve, Mattias, and Kristoffer Törnblom. "Att identifera förändringsproblem vid processbaserad e-förvaltning." Thesis, Umeå University, Informatics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1736.

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Denna studies syfte är att synliggöra vilket förändringsarbete som sker inom den kommunala verksamheten när organisationer går från en hieraktiskt organisationsstruktur till en processinriktidad organisation. Studien genomfördes i en svensk kommun och fallstudie användes som metod. Den data som samlades in bestod av intervjuer av individer involverade i projektet, dokumentation och egna observationer. Analysen som gjordes på fallstudien utgick från fyra olika förändringsperspektiv. Genom perspektiven kan djupare förståelse skapas för det som händer i en organisation i förändring. Enligt studien ses förändringen som någonting positivt, men nya organisatoriska hinder uppstod till följd av det nya samarbetet. Bland annat strukturella problem på hur de olika organisationerna ska vara fristående men ändå samarbetande. Studien visar på att betrakta orgranisationen ur flera perspektiv kan ge djupare förståelse av vilka effekter det får på organisationen. Bland annat kan samma situation uttrycka sig annorlunda beroende från vilket perspektiv som betraktras. Vår slutsats är att kommunal verksamhet är komplex och mycket svår att förstå. Avtal mellan kundtjänst och förvalting kan ses som enkla instruktioner till kundtjänstpersonalen. Genom flerperspektivanalys kan dessa instruktioner få en ny innebörd och visa på oförutsedda effekter för hela organisationen.

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Mukandoli, Kumuntu. "Predisposing factors of chronic low back pain (CLBP) among sedentary office workers (SOW) in Nairobi, Kenya." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&amp.

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Chronic low back pain is a highly prevalent condition in industrialized nations. It is associated with activity limitations, disability, has significant economic impact on society and incurs personal cost. Today's working environment increasingly demands more time spent sitting due to computerization and other advances in technology. Sitting for hours without taking breaks may influence posture, and alignment of the lumbar spine. Therefore, it may influence low back pain. Kenya as a developing country has an increasing number of people involved in sedentary work. The aim of this study was to identify the predisposing factors of chronic low back pain among sedentary office workers in Nairobi. The main objectives were to establish the prevalence of chronc low back pain
to determine the possible predisposing factors of chronic low back pain and to determine the impact of chronic low back pain on work related quality of life among sedentary office workers in Nairobi, Kenya.
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Flude, David. "An investigation into the prevalence and effects of transcultural relativism in police back office collaborative ventures." Thesis, Anglia Ruskin University, 2017. http://arro.anglia.ac.uk/701894/.

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This study explores the prevalence and effects of Transcultural Relativism within back office collaborative ventures, within the police service. The study seeks to investigate how cultures, within newly formed collaborative ventures can influence the performance of collaborative working within “back office functions” undertaken within section twenty three agreements, Police and Crime Act (s23) and how these factors can be identified and effectively managed. Theory such as Lewin (1947) and Deal and Kennedy (2000) argue for an imperative to adjust / modify culture within collaborative working and I have further identified a gap in the wider literature when cultural change, brought about by strategic change is undertaken within the section twenty three agreements. This gap in the knowledge will be explored and minimised through undertaking three research studies within two Police Forces. The studies will draw upon existing theoretical concepts regarding the influences of organisational culture such as Lewin (1947), Hofstede et al (2005) and Schein (2010). My conceptual framework reveals new and emerging theory regarding the management of organisations cultures within (s23) and the researcher will apply these models in conjunction with the established theory. The inductive approach is supported through mixed methods of data harvesting and applying an interpretivist and constructivist epistemological and ontological perspective respectively. The researcher was himself based as a senior manager within the police service for the majority of the duration of the study and through this unique position, developed an ethnographical paradigm of enquiry, by applying a multiple lens of observation as participant, ethnographic interviews and research survey. Data obtained from these enquiry methods was transcribed, coded and thematised before in-depth analysis undertaken based upon priori and emerging themes. The researcher, due to the rich nature of the qualitative data, undertook coding and thematising of the data, systematically, in order to contextualise the paradigm from both a hermeneutic and constructivist approach identifying meaning and understanding from beyond the constructed reality. My research findings largely concur that within this research environment organisational culture follows strategy formation from a dual perspective, management defined and user self-selection. Collaborative mechanisms influence the pace and strength of emerging cultures with associated performance biases. This study develops new frontiers of theory and emerging practice, extending current theoretical and praxis application, informing professional practice within the police service, whilst acknowledging that the research will have transferability and practical applications into other public sector related disciplines.
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Books on the topic "Back office"

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Bank & brokerage back office procedures & settlements. Chicago: Glenlake Pub., 2000.

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Dowall, David E. Back-offices and San Francisco's office development growth cap. [Berkeley]: Institute of Urban and Regional Development, University of California, Berkeley, 1986.

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Better corporate back office leadership and management: A back office perspective, principles and how-to practices. Pittsburgh, Penn: Dorrance Pub Co., 2008.

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Intelligence, IBS. The IBS guide to back office systems & suppliers. Hythe, Kent: IBS Intelligence, 2010.

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Palast, Greg. Steal it back! New York: Palast Investigative Fund, 2008.

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Marie, Alexandre. Design and implementation of a stock market back office. Oxford: Oxford Brookes University, 2003.

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Optimizing back office operations: Best practices to maximize profitability. Hoboken, N.J: Wiley, 2010.

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Association, National Automated Clearing House. Guide to implementing a back office conversion entry program. Herdon, VA: National Automated Clearing House Association, 2007.

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Shelley, Singh, Moses Nelson Vinod, and Joseph Tony, eds. BPO industry report: World's back office comes of age. New Delhi: Businessworld, 2006.

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The business of hospitality: Back office operations and administration. Lake Forest, Ill: Glencoe, 1992.

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Book chapters on the topic "Back office"

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Wilson, Mark I. "The Office Farther Back: Business Services, Productivity, and the Offshore Back Office." In The Service Productivity and Quality Challenge, 203–24. Dordrecht: Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0073-1_8.

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Modic, Dolores, and Nadja Damij. "IPR Characteristics in Practice: Back-Office to Front-Office." In Towards Intellectual Property Rights Management, 81–136. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-69011-7_6.

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Rebouillon, J., and J. Matheis. "Outsourcing - Strategische Option im Back-Office." In Management von Transaktionsbanken, 331–56. Berlin, Heidelberg: Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-642-18703-2_16.

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McGill, Ross. "Front, Middle and Back Office Explained." In Technology Management in Financial Services, 32–42. London: Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1057/9780230582361_6.

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Backman, Michael. "India: Back Office to the World." In The Asian Insider, 245–51. London: Palgrave Macmillan UK, 2004. http://dx.doi.org/10.1057/9781403948403_31.

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Modic, Dolores, and Nadja Damij. "From Tangibles to Intangibles and from Back-Office to Front-Office." In Towards Intellectual Property Rights Management, 17–31. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-69011-7_2.

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Sperber, Bernd, Reinhard Nossek, and Sebastian Ritz. "The IT Architecture of etb’s Security Back Office." In Handbuch Informationstechnologie in Banken, 451–71. Wiesbaden: Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-91154-4_26.

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Rombach, Jörg. "Einführung eines Betriebsführungskonzepts im Fachgebiet Back-Office Services." In Service Engineering, 775–89. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-662-09871-4_30.

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Yüksel, Ömer, Jerry den Hartog, and Sandro Etalle. "Towards Useful Anomaly Detection for Back Office Networks." In Information Systems Security, 509–20. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-49806-5_30.

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He, Miao, Tao Qin, Sai Zeng, Changrui Ren, and Lei Yuan. "Automate Back Office Activity Monitoring to Drive Operational Excellence." In Service-Oriented Computing, 688–702. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-34321-6_55.

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Conference papers on the topic "Back office"

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Pujol, Enric, Philipp Richter, Balakrishnan Chandrasekaran, Georgios Smaragdakis, Anja Feldmann, Bruce MacDowell Maggs, and Keung-Chi Ng. "Back-Office Web Traffic on The Internet." In IMC '14: Internet Measurement Conference. New York, NY, USA: ACM, 2014. http://dx.doi.org/10.1145/2663716.2663756.

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Kettani, Driss, and Asmae El Mahdi. "Back office integration issues in developing country context." In the 2nd International Conference. New York, New York, USA: ACM Press, 2008. http://dx.doi.org/10.1145/1509096.1509173.

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Flores, Marcel, Amir R. Khakpour, and Harkeerat Bedi. "Riptide: Jump-Starting Back-Office Connections in Cloud Systems." In 2016 IEEE 36th International Conference on Distributed Computing Systems (ICDCS). IEEE, 2016. http://dx.doi.org/10.1109/icdcs.2016.47.

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Hao, Jinjin, Qinhai Ma, Xin Zhao, and Guangwei Fan. "Does Back-Office Employee Satisfaction Affect Customer Satisfaction? An Empirical Examination." In 2012 International Joint Conference on Service Sciences (IJCSS). IEEE, 2012. http://dx.doi.org/10.1109/ijcss.2012.48.

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Luna-Reyes, Luis F., J. Ramon Gil-Garcia, and José A. Celorio Mansi. "Citizen-centric approaches to e-government and the back-office transformation." In the 12th Annual International Digital Government Research Conference. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/2037556.2037590.

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James, Brian, Paul Delaney, and Doug Avery. "Office of the Future: Advanced Lighting Control Strategies." In ASME 2012 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/imece2012-88755.

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The Office of the Future (OTF) program is a new energy efficiency approach supported by a consortium of some of the nation’s largest and most progressive energy utilities. OTF targets existing multi-tenant commercial office buildings with packages of advanced energy efficiency strategies that can be applied at the tenant level for building owners. The overall goal is to assemble technical guidelines to office renovation projects that specify performance requirements for different attributes of the office (lighting, plug loads, etc.) and whole building that result in 25% and 50% savings better than code. Three pilot projects were conducted: 1. Executive office space 2. Open area office space 3. Office space with five private offices, a conference room, lobby, kitchen, and corridor The executive offices provided an opportunity to measure energy use in a 1,360 square-meters (m2) office and to undertake a relighting project that met the architectural, aesthetic, and functional demands of the space while employing current energy-efficient products and design techniques. The open area office space consisted of 745 m2 of primarily cubicle office space — half of the 12th floor of a federal building in Santa Monica, CA. The project was highly representative of the challenges and complications faced in retrofit projects in everyday office buildings. The office space with private offices involved renovating the lighting and lighting controls in a 147 m2 office space in the 41,156 m2 building, and summarized the performance of the lighting design in accordance with the OTF Technical Guidelines. In addition, this project included details regarding the pre- and post-lighting systems and controls, compares the actual metered power and energy performance of the 2008 Title 24 code baseline, presents the code calculation basis, and reveals some of the complexities associated with this approach. These pilot projects had three primary goals: 1) examine the performance characteristics of highly-controlled lighting systems in a real office environment compared to existing lighting and applicable codes, 2) monitor plug load energy use, and 3) provide measured and technical data back to OTF consortium members to inform the OTF process. The measured results of the open area office space project revealed that a high-performance lighting design with controls delivers savings considerably beyond code-calculated estimates. In fact, results show that during daytime occupied hours, the average site usage is 43% less power than code calculations. The new system reduced the connected load by 56%. Similar results were found for the other two pilot projects.
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Predescu, Radu. "Low Back Pain Kinetoprophylaxis for People with Professions in an Office Environment." In ICPESK 2017 - 7th International Congress on Physical Education, Sport and Kinetotherapy. Cognitive-Crcs, 2018. http://dx.doi.org/10.15405/epsbs.2018.03.58.

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Yli-Kauhaluoma, Sari, and Mika Pantzar. "Technology-Related Interruptions and Paper-Based Documents in Back-Office Knowledge Work." In 2014 47th Hawaii International Conference on System Sciences (HICSS). IEEE, 2014. http://dx.doi.org/10.1109/hicss.2014.196.

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Chaiklieng ab, Sunisa, Pornnapa Suggaravetsiri bc, and Jenny Stewart d. "Incidence of Low Back Pain in Relation to Sedentary Workstation Design and Anthropometric Assessments." In Applied Human Factors and Ergonomics Conference (2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001278.

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This 12-months follow-up study aimed to investigate the incidence of low back pain (LBP) and the relations of workstation dimensions and workers anthropometry to LBP among office workers. Participants were 159 office workers from Khon Kaen University of Thailand. Data were collected by use of interview structured questionnaires, baseline measurements of workstation dimensions and anthropometric parameters. The finding of 12 months LBP incidence was 83.0%. The linear regression analysis for the linearity of the relationship between workstation dimensions and anthropometric parameters of office workers identified the linearity significance between the seat height and the popliteal height as well as the workspace (workstation) width and the sitting elbow height. The correlations of specific factors with LBP were analyzed by using t-test and chi-square test. The popliteal height, the buttock-popliteal length and the elbow height of LBP cases were significant smaller than those of non cases. The body mass index (BMI), the workspace width and the difference between the seat depth and buttock-popliteal length were significantly contributed to the occurrence of LBP. The findings are very useful for the design of the sedentary workstation. The suggestion is that the seat and workstation area should be optimized to individual worker in order to prevent LBP among office workers.
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Zheng, Shuliang, and Liang Zhang. "Queueing models based performance evaluation approach for Video On Demand back office system." In 2010 IEEE International Conference on Software Engineering and Service Sciences (ICSESS). IEEE, 2010. http://dx.doi.org/10.1109/icsess.2010.5552438.

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Reports on the topic "Back office"

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Bowler, Tracey. The Office of Tax Simplification: Looking Back and Looking Forward. IFS, December 2014. http://dx.doi.org/10.1920/re.ifs.2014.0103.

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Profeta, Laura, Juan Gabriel Ronderos, and Edson Mori. Office of Institutional Integrity and Sanctions System: Annual Report 2021. Inter-American Development Bank, September 2022. http://dx.doi.org/10.18235/0004444.

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This Annual Report reflects the work of the Office of Institutional Integrity (OII), the Sanctions Officer (SO) and the Sanctions Committee (SNC), which together are responsible for overseeing the management of integrity risk at the Inter-American Development Bank (IDB) Group.
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Kim, Ozano, Sophie Witter, Jo Keatinge, Beth Scott, and Nicola Wardrop. What Works for Health Systems Strengthening: An Overview of the Evidence – Resource Toolkit. Institute of Development Studies, September 2022. http://dx.doi.org/10.19088/k4d.2022.102.

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This resource toolkit has been produced by K4D in partnership with the Health Systems Team in the Foreign, Commonwealth & Development Office (FCDO) Human Development Department and renowned global health systems expert Prof. Sophie Witter (Queen Margaret University, Edinburgh). The toolkit is aimed at FCDO’s network of health advisors, and policy and programme managers based in country offices and central teams. The purpose of this toolkit is to summarise and present key messages from the latest evidence on ‘what works’ for health systems strengthening (HSS) to help embed a stronger HSS approach into all of our work on health as outlined in FCDO’s position paper Health Systems Strengthening for Global Health Security and Universal Health Coverage (FCDO 2021). The toolkit draws extensively on more detailed pieces of work analysing the evidence in more depth, which were disseminated through the health network in FCDO (and previously the Department for International Development) between 2019 and 2022 titled Evidence Review of What Works for Health Systems Strengthening, Where and When? (Witter et al. 2021). This toolkit also links back to a multitude of resources and recorded sessions collected as part of K4Ds previous learning journey on HSS.
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O’Brien, Tom, Deanna Matsumoto, Diana Sanchez, Caitlin Mace, Elizabeth Warren, Eleni Hala, and Tyler Reeb. Southern California Regional Workforce Development Needs Assessment for the Transportation and Supply Chain Industry Sectors. Mineta Transportation Institute, October 2020. http://dx.doi.org/10.31979/mti.2020.1921.

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COVID-19 brought the public’s attention to the critical value of transportation and supply chain workers as lifelines to access food and other supplies. This report examines essential job skills required of the middle-skill workforce (workers with more than a high school degree, but less than a four-year college degree). Many of these middle-skill transportation and supply chain jobs are what the Federal Reserve Bank defines as “opportunity occupations” -- jobs that pay above median wages and can be accessible to those without a four-year college degree. This report lays out the complex landscape of selected technological disruptions of the supply chain to understand the new workforce needs of these middle-skill workers, followed by competencies identified by industry. With workplace social distancing policies, logistics organizations now rely heavily on data management and analysis for their operations. All rungs of employees, including warehouse workers and truck drivers, require digital skills to use mobile devices, sensors, and dashboards, among other applications. Workforce training requires a focus on data, problem solving, connectivity, and collaboration. Industry partners identified key workforce competencies required in digital literacy, data management, front/back office jobs, and in operations and maintenance. Education and training providers identified strategies to effectively develop workforce development programs. This report concludes with an exploration of the role of Institutes of Higher Education in delivering effective workforce education and training programs that reimagine how to frame programs to be customizable, easily accessible, and relevant.
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Howard, Jo, Evert-jan Quak, and Jim Woodhill. A Practical Approach for Supporting Learning in Development Organisations. Institute of Development Studies, September 2022. http://dx.doi.org/10.19088/k4d.2022.120.

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The Knowledge, Evidence and Learning for Development (K4D) Programme, which started in 2016, comes to an end in September 2022. K4D is a programme funded by and for the UK Government’s Foreign, Commonwealth and Development Office (initially with the Department for International Development, DFID, which was merged with the FCO in 2020). To reflect on the processes and approaches of learning that K4D enabled over the years, a special Working Paper series will be published. One important pillar of the programme was to facilitate learning processes through learning journeys. A total of 33 learning journeys took place during K4D. This summary looks back at the K4D concept, the learning journeys, the learning processes it supported, and the outcomes enabled. The paper finds that there is evidence that K4D learning journeys have helped enable sound, informed decision-making through collective understanding of issues and options, and through internal consensus on directions. Effective learning spaces were created and the methods used (including online tools for participation) were able to capture and share internal learning, foster internal connections, present external evidence and bring in other perspectives. However, success in enabling external alliances for decisions and change was more constrained, since most learning journeys engaged only in limited ways with external organisations. Further challenges were encountered when staff were redeployed to respond to political (Brexit) or international development (COVID-19, Ukraine) priorities.
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Yamamoto, Chiaki, Stephany Maqueda Gassos, Oliver Peña-Habib, and Melanie Putic. OVE's Review of Project Completion Reports (PCRs) and Expanded Supervision Reports (XSRs): The 2021 Validation Cycle. Inter-American Development Bank, December 2021. http://dx.doi.org/10.18235/0003943.

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The report summarizes the results of the 2021 validation of Project Completion Reports (PCRs) and Expanded Supervision Reports (XSRs) by the Office of Evaluation and Oversight (OVE). PCRs are self-assessments of project performance by the Inter-American Development Bank (IDB); XSRs are their equivalent for IDB Invest. Both PCRs and XSRs are intended to serve as accountability and learning tools.
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Office of Institutional Integrity and Sanctions System: Annual Report 2020. Inter-American Development Bank, May 2021. http://dx.doi.org/10.18235/0003291.

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This Annual Report reflects the work of the Office of Institutional Integrity (OII), the Sanctions Officer (SO) and the Sanctions Committee (SNC), which together are responsible for overseeing the management of integrity risk at the Inter-American Development Bank (IDB) Group.
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Branches, Representative Offices & Agencies - Huonville & Hobart, Tasmania - Post Office Agencies, Savings Bank Department, Commonwealth Bank of Australia - 1913. Reserve Bank of Australia, March 2022. http://dx.doi.org/10.47688/rba_archives_pn-008771.

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Commonwealth Bank - Interior new War Loan offices, April-May, 1920: Front office, Ground floor (plate 198). Reserve Bank of Australia, March 2021. http://dx.doi.org/10.47688/rba_archives_pn-001717.

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Commonwealth Bank - Head Office - Office area - 21 August 1916 (plate 358). Reserve Bank of Australia, March 2021. http://dx.doi.org/10.47688/rba_archives_pn-000876.

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