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Kis, Halyna. "The use of B2B and B2C e-commerce models as a tool of anti-crisis management of industrial enterprises." Scientific Horizons 23, no. 11 (October 26, 2020): 81–87. http://dx.doi.org/10.48077/scihor.23(11).2020.81-87.
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E-commerce, which covers all types of trade via the Internet, has become a promising area for modern interactive business in a highly competitive environment. The use of B2B (Business-to-Business) and B2C (Business-to-Consumer) e-commerce models is extremely important for crisis-free development of business entities. The aim of this study is to prove the need for organisational, production, and management innovations that involve the introduction of B2C and B2B e-commerce models, as well as to identify the main sources of funding for such innovations in enterprises in crisis. To study the specifics of the use of B2C and B2B e-commerce models as an important area of anti-crisis management of industrial enterprises, such research methods and techniques as a systems approach, analysis and synthesis, induction and deduction were implemented. The process of managerial activity, such as making managerial decisions, is also used. The study proves that development, implementation and use of B2B and B2C e-commerce models can be seen as an integral part of business management under the threat of bankruptcy. In practice, insolvent enterprises have very limited opportunities to implement B2B and B2C e-commerce models, so in such a situation it is very important to set priorities and find their own reserves. The priority of internal sources of financing activities in the field of e-commerce of enterprises in crisis is also due to the following: domestic sources can be mobilised in a short time and, as a rule, do not require significant capital expenses; mobilisation of internal sources reduces the company’s dependence on external creditors, partners and counterparts. The main way to identify internal sources of funding for projects for the development, implementation and use of B2B and B2C e-commerce models is collecting information about the organisation, results of its activities, financial condition and trends, analysis of financial indicators. The world economic development shows that those enterprises that do not pay proper attention to e-commerce do not have a chance to stay on the market for a long time. The development of e-commerce models causes a change in the structure of the economy. Effective development, implementation and use of B2B and B2C e-commerce models determines the company’s ability to quickly adapt to changing external environment and stay on the market for as long as possible
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Raisinghani, Mahesh S., Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kimvidze, Susanne Taha, and Klaus Simons. "E-Business Models in B2B." International Journal of E-Business Research 1, no. 1 (January 2005): 16–36. http://dx.doi.org/10.4018/jebr.2005010102.
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Zhao, Li, and Shouting Guo. "The Value Creation of B2B2C E-Business Mode based on SaaS." Journal of Electronic Commerce in Organizations 10, no. 3 (July 2012): 1–12. http://dx.doi.org/10.4018/jeco.2012070101.
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Due to the disadvantage of enterprise information construction in B2B and B2C business models, companies cannot keep up with immediate information in developing customer service, inventory management, and customer web front-end experience. Based on the SaaS information service concept, this paper solves business problems in information technology for introducing the integrated B2B2C E-business mode. To achieve participants’ utility optimization, the business processes based on value chain has been restructured, which reduces the transaction cost by information sharing. SaaS operators provide the professional value added services, including core services, forms services and extensive services.
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Ramayah, T., Simona Popa, and Norazah M. Suki. "Key Dimensions on B2C E-Business." International Journal of Human Capital and Information Technology Professionals 4, no. 2 (April 2013): 43–55. http://dx.doi.org/10.4018/jhcitp.2013040104.
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The purpose of this paper is to test and compare two models, which have been popularly used for explaining how users come to accept and use a technology and their behavioral intention. The Technology Acceptance Model (TAM) and the Theory of Reasoned Action (TRA) is used to analyze customer intention to buy online. By sampling 102 online potential customers in Malaysia, findings indicate that the TRA and TAM are valid models in the prediction of the intention to buy online. Attitude, subjective norm, perceived usefulness and perceived ease of use were found to be positively related to purchase intention, with attitude being the more influential predictor. TRA was found to be a better predictor in comparison to the TAM. The main conclusions of this research can be valuable to organizations that sell their products on the Internet.
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Zhang, Yifeng, and Siddhartha Bhattacharyya. "Information Sharing Strategies in Business-to-Business E-Hubs." International Journal of Intelligent Information Technologies 6, no. 2 (April 2010): 1–20. http://dx.doi.org/10.4018/jiit.2010040101.
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Studies show that supply chain structure is a key factor affecting information sharing. Business-to-business (B2B) e-hubs have fundamentally changed many companies’ supply chain structure, from a one-to-many to a many-to-many configuration. Traditional supply chains typically center around one company, which interacts with multiple suppliers or customers, forming a one-to-many structure. B2B e-hubs, on the contrary, usually connect many buyers and sellers together, without being dominated by a single company, thus forming a many-to-many configuration. Information sharing in traditional supply chains has been studied extensively, but little attention has been paid to the same in B2B e-hubs. In this study, the authors identified and examined five information sharing strategies in B2B e-hubs. Agent performances under different information sharing strategies were measured and analyzed using an agent-based e-hub model and practical implications were discussed.
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Hashim, Nor Azzyati, Mardziah Hashim, and Rogayah Abdul Majid. "An evaluation of business-to-business electronic commerce marketplaces (e-marketplaces) in Malaysia." Social and Management Research Journal 4, no. 2 (December 3, 2007): 101. http://dx.doi.org/10.24191/smrj.v4i2.5138.
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The development of business-to-business electronic commerce marketplaces (B2B e-marketplaces) has influenced the way businesses are conducted. The emergence of many types of e-marketplaces together with the increase use of e-marketplaces allows many organizations to become e-market makers in the electronic commerce environment. Nonetheless, too many B2B e-marketplaces could become a challenge with e-marketplaces have shown numerous successes and failures since early existence. With this background, this pap er discusses the characteristics and success factors of B2B e-marketplaces offered in Malaysia. A content analysis ofe-marketplace websites using the integrated model from the Extended Model of Internet Commerce Adoption (eMICA) and the Internet-Based B2B Stages of Growth enabled an examination of type, ownership, B2B features and B2B stages of growth. A few e-marketplaces were then selected as case studies to identify the success factors based on the Framework of the Critical Success Factors Analysis fo r E-Marketplaces. Overall, Malaysia B2B public e-marketplaces have shown positive growth development stages across time with high adoption of e-commerce website features. In addition,factors of strategic, functional, technology, build liquidity, create value and others were also essential for t e success of the e-marketplaces. Indeed, good marketing strategies, multiple income streams, value added information services and government initiatives are among keys to success.
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Ghobakhloo, Morteza, Tang Sai Hong, and Craig Standing. "B2B E-Commerce Success among Small and Medium-Sized Enterprises." Journal of Organizational and End User Computing 27, no. 1 (January 2015): 1–32. http://dx.doi.org/10.4018/joeuc.2015010101.
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E-commerce (EC) success and related influencing factors have not been investigated properly in the context of small and medium-sized enterprises (SMEs), while these businesses possess very different characteristics as compared to large businesses. The purpose of this study is to provide a better and clearer understanding of business-to-business (B2B) EC value and success within SMEs, particularly in emerging economies. Rooted in the information system (IS) diffusion and success literature and organizational research background, this paper develops an integrative research model to assess the success of B2B EC among Iranian and Malaysian SMEs. To interpret the success of B2B EC, we viewed EC success dimensions and relevant determinants from the perspectives of all users at the business network unit level. The result of testing this model on 130 business network units revealed that in addition to technological characteristics of EC including information, system and service quality, different SME-related organizational determinants such as perceived usefulness of EC, top management support and commitment and EC knowledge are crucial for successful B2B EC among SMEs. The findings offer valuable insights to managers, EC/IS experts and policy makers responsible for assisting SMEs with successfully engaging in B2B EC.
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Bednarski, Darren, and Arthur Tatnall. "Developing a Web 2.0 Business Portal to Benefit SMEs, Industry, Local Government, and Consumers." International Journal of Actor-Network Theory and Technological Innovation 7, no. 2 (April 2015): 52–72. http://dx.doi.org/10.4018/ijantti.2015040105.
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This article presents a research study into the development of a Web 2.0 B2B and B2C horizontal portal from the perspective of Actor-Network Theory, and the benefits for its participants particularly Small and Medium Enterprises. Whilst International service providers such as eBay, Linkedin and Google have revolutionised transactions for both businesses and consumers, this paper focuses on Australian Internet users and the online experience of Consumers and Small and Medium Enterprises, and includes an overview of user levels of computerisation, technology in Australian households and businesses, and e-commerce of Small and Medium Businesses. The research presented here highlights a major factor in proposing the referenced business model combining Web 2.0 tools with traditional online search with the critical factors underpinning its need and success – a subsequent working example is presented. To support this, the article briefly examines user expectations and experiences when engaging in e-commerce and the rise of Web 2.0 and social commerce, in creating a virtual workforce where SMEs are able to compete more effectively against their larger counterparts.
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Alsaad, Abdallah, Abdallah Taamneh, Ismail Sila, and Hamzah Elrehail. "Understanding the global diffusion of B2B E-commerce (B2B EC): An integrated model." Journal of Information Technology 36, no. 3 (February 20, 2021): 258–74. http://dx.doi.org/10.1177/0268396220961396.
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Using institutional theory, this study offers an integrated framework that describes the diffusion of business-to-business e-commerce within a country. The model specifies the role of national institutional frameworks, international institutional pressures, and market complexity in business-to-business e-commerce diffusion. We test this model using archival, cross-sectional data from 146 countries for the period from 2013 to 2016. The study also compares the roles of these factors in business-to-business e-commerce diffusion across developed and developing countries. The results suggest that national institutional frameworks, international institutional pressures, and market complexity contribute positively to business-to-business e-commerce diffusion and that the influence of these variables varies according to the degree of a country’s development. Theoretical, research, and managerial implications of the study are also discussed.
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Xu, Yin, Xiu Qin Li, and Ping Ye. "How to Establish the Cost Advantage of Business E-Commerce." Applied Mechanics and Materials 373-375 (August 2013): 1735–38. http://dx.doi.org/10.4028/www.scientific.net/amm.373-375.1735.
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The tide of e-commerce is rolling up in our country;many enterprises announce inter-netted. They build websites, e-commerce platforms, especially in the model of business to consumer (B2C). At present, however many enterprises are in very difficult situation. Therefore, it is necessary to analyze the cost of the B2C business model so as to explore countermeasures in how to establish cost advantage in the B2C e-commerce.
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Pathak, Jagdish, and Mary Robinson Lind. "An E-Business Audit Service Model in the B2B Context." Information Systems Management 27, no. 2 (April 9, 2010): 146–55. http://dx.doi.org/10.1080/10580531003685204.
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Firmansyah, Agung, Muhammad Ilman Akbar, Mursal Rais, Mustafa Kamal, and Putu Wuri Handayani. "PENGEMBANGAN ALTERNATIF MODEL E-PAYMENT B2C (BUSINESS TO CONSUMER) UNTUK MASYARAKAT INDONESIA." Jurnal Sistem Informasi 5, no. 1 (July 13, 2012): 42. http://dx.doi.org/10.21609/jsi.v5i1.261.
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Saat ini, perkembangan aplikasi e-commerce di Indonesia khususnya aplikasi B2C (Business to Consumer) semakin meningkat. Salah satu komponen penting dalam proses jual beli secara online adalah proses pembayaran elektronik (e-payment). Penelitian ini bertujuan untuk mengembangkan empat model pembayaran elektronik berdasarkan kondisi ekonomi, keamanan, tingkat pendidikan, akses teknologi, pengguna telepon seluler dan pengguna kartu kredit dan ATM di Indonesia. Model pembayaran tersebut yaitu ATMPal, iCash, Pulsa E-payment dan Mobile Banking. Selain itu, dalam penelitian ini akan ditentukan peringkat kesesuaian untuk masing-masing model pembayaran tersebut dengan kondisi di Indonesia. Nowadays, the development of e-commerce applications in Indonesia, especially the application for B2C (Business to Consumer) is increasing. An important component in the process of online buying and selling is the electronic payment (e-payment). This research aims to develop four models of electronic payments based on economic conditions, safety, education level, access to technology, cell phone users, and credit cards and ATMs users in Indonesia. The payment model is ATMPal, iCash, Toll E-payment, and Mobile Banking. Moreover, this research will determined to rank the suitability of each such payment model to the conditions in Indonesia.
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Zhao, Yingyan, Yihong Zhou, and Wu Deng. "Innovation Mode and Optimization Strategy of B2C E-Commerce Logistics Distribution under Big Data." Sustainability 12, no. 8 (April 21, 2020): 3381. http://dx.doi.org/10.3390/su12083381.
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With the advent of big data era and rapid development of Internet technology, e-commerce has had a strong development tendency that causes many problems, such as redundant and complex business processes, low efficiency and a high cost for e-commerce logistics in the distribution sector. It is not difficult to conclude that the key to improving logistics distribution efficiency—and reduce logistics distribution costs—is to optimize logistics distribution under big data. In this study, the management model, influence factors and development status of B2C e-commerce logistics distribution under big data are analyzed in detail. Then big data processing, business process and route optimization strategies for B2C e-commerce logistics distribution under big data are deeply studied. Furthermore, an optimization model of product sales and logistics distribution of B2C e-commerce by big data platform is discussed in order to propose an innovative optimization strategy for B2C e-commerce logistics distribution under big data. Big data technology is applied in B2C e-commerce logistics business management, which is studied in detail. These findings achieve the optimal distribution of B2C e-commerce, reduce the B2C e-commerce logistics distribution cost and improve the B2C e-commerce logistics distribution efficiency under big data. In addition, enhanced competitiveness of B2C e-commerce logistics distribution is examined in this study. This study provides a reference for follow-up big data studies in the field of e-commerce.
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Sirisukha, Sid. "Evaluation of the Performance of E-Commerce Using the Analytic Hierarchy Process (AHP): Business Perspectives on E-Commerce." Journal of International Business, Economics and Entrepreneurship 2, no. 2 (December 31, 2017): 20. http://dx.doi.org/10.24191/jibe.v2i2.14447.
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The purpose of this study is to employ the Analytic Hierarchy Process (AHP) to evaluate electronic commerce (e- commerce) types. An important contribution of this study is the identification of business perspectives on ecommerce types. This study articulates distinctive characteristics of the types of e- commerce and management processes that extend the range of applicability across diverse business segments. The Analytic Hierarchy Process (AHP) helps the decision maker such as business executives to prioritize alternatives in B2B, B2C, and C2B as e- commerce types, so that the best one can be selected. As business innovation has relied increasingly on partnerships between business and supplier, there is a different perspective of how business executives view their business process and competitive advantage. Based on the findings from this study, one important way for business people to be heard is to devote their time to create competitive advantage and develop shared domain knowledge which appear as the most influential construct in the AHP model. Business executives need to understand the leverage points of the industry, the history and current issues of the e-commerce, and to learn to apply business- oriented objectives in the application of technology to gain competitive advantage. This change in view would help focus their attention on e-commerce technology and ideas that will produce the most benefit and create competitive advantage, rather than those that offer the most technical promise.
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Chen, Zhen Yu, and Wen Ye Yu. "An E-Business Model Based on XML and Web Services." Advanced Materials Research 971-973 (June 2014): 1525–28. http://dx.doi.org/10.4028/www.scientific.net/amr.971-973.1525.
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The modern B2B electronic business system should be able to make the enterprise meet better the need of the market, which must have some characteristics of cross-organization, cross-enterprises and frequent interaction. The paper proposes a dynamic electronic commerce model based on XML and Web Services, which consists of presentation layer, Web Services layer, application service layer, data integration layer and data layer. The dynamic e-business model can not only implement the loose system integration, but also be able to reuse the existing resources, and reduce to the cost of system integration and implementation time.
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Zhou, Qi Shen, Ming Xing Yang, Peng Fei Zhang, and Ying Qiu. "Study on the Innovative Jewelry B2C Business Model in China and Africa." International Journal of Engineering Research in Africa 10 (July 2013): 65–77. http://dx.doi.org/10.4028/www.scientific.net/jera.10.65.
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According to the forecast of relevant business data, current jewelry consumption in China and Africa has become increasingly active and has great potential for further development. For now, the industrial value chain of jewelry e-business as a whole is far from a mature state; industry convergence degree is relatively low; market segmentation is high; the demand of customers is large, however the supply is full of chaos. Under the general context of rapid development of e-commerce in the Internet, the structure of jewelry industry requires further adjustment and further improvements. The concept of symbolic consumption has been proposed to highlight the increasing significance of extending symbolic value and experience of the commodity. This paper conducted an innovative and exploratory study on the jewelry B2C business model in China and Africa based on the value of user experience. The contents of this paper include four aspects. Primarily, it analyzes the strengths and weaknesses of jewelry B2C business model. Customers become the main players in the market and can select jewelry products based on their own preferences. Secondly, it explains the value of user experience by exploring the emotions, memories, feelings and deeper identity of value during the consumption process to expand broader space for product value. Furthermore, it provides an explicit analysis of innovative jewelry B2C business model concentrating on combining jewelry with customers' emotions. In addition, it explores the implications of innovative B2C business model in the jewelry industry by creating superior customer experiences.
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Chen, Jian, Zhicheng Guo, and Yin Tang. "Research on B2C E-Commerce Business Model Based on System Dynamics." American Journal of Industrial and Business Management 09, no. 04 (2019): 854–74. http://dx.doi.org/10.4236/ajibm.2019.94058.
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Chen, Jian, Yin Tang, and Jinyu Yang. "A Survey of System Dynamics in B2C E-Commerce Business Model." Modern Economy 09, no. 04 (2018): 830–52. http://dx.doi.org/10.4236/me.2018.94054.
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Brezhneva, Valeria, and Vera Petruchina. "Strategic Directions of B2B Sales Development in Modern Economy." Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences 2020, no. 1 (April 24, 2020): 74–84. http://dx.doi.org/10.21603/2500-3372-2020-5-1-74-84.
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The research featured technologies of sales and promotion of products on the B2B market. B2B is a model of e-business. It is associated with establishment of contacts and business relationships between independent business entities. The research objective was to identify trends in the use of the e-business model for transactions on the Russian market. The study involved an analysis of objective factors and trends in the development of the economy, as well as the features of the B2B market. The obtained results allowed the authors to formulate new strategic directions for Russian companies in the development of online sales. A content analysis of related studies, together with sociological methods, we made it possible to reveal the great importance of e-transactions for the development of modern business. Unfortunately, they are limited in scale by the consequences of the economic crisis, sanctions, reduced consumer demand, and growing competition. The development of this e-business model is affected by Internet technologies, which ultimately leads to the digitalization of the global and domestic economy. Due to the rapid spread of digital technologies, most Russian companies do not have time to adapt to new conditions and experience difficulties in forming strategies for promoting their product on the Internet. Unqualified choice of promotion tools does not allow companies to achieve the planned conversion: they lose clients and thus underestimate the advantages of e-sales. The conservatism of management prevents companies from using global benefits of e-business. Therefore, it is imperative to develop and improve strategies and operational tactical decisions in the organization of B2B sales, e.g. in a more effective use of promotion tools based on the specifics of the market organizations. The article considers the main tendencies of development of foreign and domestic e-business. The authors estimated growth projections of Internet sales in Russia and specifics of the B2B market, including characteristics of consumer demand formation, behavior of the organizations-buyers compared to the consumer market. The paper also outlines the problems of e-platforms and describes a system of tools of product promotion in the B2B sector. As a solution to business problems on theB2B markets, the authors propose a number of strategies to improve sales management in order to maintain the growth trends of domestic business in the near future.
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Chan, Allan KK, Caleb Huanyong Chen, and Long Zhao. "JD.com: leveraging the edge of e-business." Emerald Emerging Markets Case Studies 8, no. 3 (September 24, 2018): 1–30. http://dx.doi.org/10.1108/eemcs-06-2016-0109.
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Subject area E-Business; Corporate Strategy; Strategic Management; Operation Management. Study level/applicability Senior undergraduate; MBA; EMBA. Case overview After development for 10 years, JD was now China’s second largest business-to-customer (B2C) e-retailer and the largest in self-operated sector. It was September 2015 when Liu Qiangdong was deciding whether to persist with JD’s self-operated model and the heavy investment in the self-built logistics system. JD’s business model had been functioning well. However, as JD grew bigger and bigger, it became too expensive to expand its logistics system. JD had not made a profit since it raised funds from investors. Liu had to come up with a good proposal before the next monthly meeting to convince them that JD would finally overtake its biggest rival, Alibaba which ran on a different business model. In addition, JD was exploiting the rural and the global markets, as well as a new business in internet finance. Facing challenges and dilemmas, should JD persist with its model? How could Liu align short-term profitability with long-run development? How could JD overcome attacks from Alibaba and other competitors? Expected learning outcomes This case is appropriate for courses in e-business and strategy, particularly those with a strong focus on doing e-business in emerging markets (e.g. China). After studying the case, students should be able to: understand the e-commerce market in China; understand business models and key strategies of e-retailers; identify and analyse the pros and cons of the self-operated business model and self-built logistics system in e-commerce; learn how to evaluate performance, strategies and business models of e-commerce companies; and extract key trends in the market and compare different strategies. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code: CSS 11: Strategy.
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Truong, Dothang. "Distrust issues in business-to-business e-procurement decisions." Journal of Enterprise Information Management 32, no. 6 (October 11, 2019): 1071–88. http://dx.doi.org/10.1108/jeim-01-2019-0020.
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Purpose Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. The purpose of this paper is to fill the gaps in the literature by examining the role and impact of distrust in the e-procurement context. Design/methodology/approach Data were collected through a web-based survey of purchasing professionals in the USA. ANOVA was used to compare the level of distrust among companies. In addition, the measurement model and hypotheses were tested using the structural equation modeling method. Findings Empirical findings indicate if buyers have uncertainty or negative expectation on the reliability and capability of the supplier in e-procurement systems, they would tend to hesitate to use e-procurement for purchasing. Furthermore, distrust also inhibits buyers from strengthening the supplier integration through sharing operational and logistics information and collaborating in new product development and purchasing process. Research limitations/implications This paper discovers the vital role of distrust in the e-procurement context. Distrust has a significant impact on a company’s cooperation and commitment with business partners. Additionally, to improve the supplier integration, it is important not only to use e-procurement applications but also to have a mechanism to lower the buyers’ distrust level in e-procurement systems. Practical implications Realizing the important role of distrust, e-procurement vendors could improve the supplier selection process by allowing buyers to review the supplier’s reliability and capability, and to interact with the supplier before making any online purchase. Vendors could also build a better supplier verification system and collaborative mechanism to reduce buyers’ distrust issues. Originality/value Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. This paper fills the gaps in the literature by examining the role and impact of distrust in the e-procurement context.
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Marković, Aleksandar, Sava Čavoški, and Andrej Novović. "Analysis of Interactions of Key Stakeholders on B2C e-Markets - Agent Based Modelling and Simulation Approach." Organizacija 49, no. 2 (May 1, 2016): 138–49. http://dx.doi.org/10.1515/orga-2016-0010.
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Abstract Background/purpose: This paper discusses the application of ABMS - agent-based modelling and simulation in the analysis of customer behaviour on B2C e-commerce websites as well as in the analysis of various business decisions upon the effects of on-line sales. The continuous development and dynamics in the field of e-commerce requires application of advanced decision-making tools. These tools must be able to process, in a short time period, a large amount of data generated by the e-commerce systems and enable the use of acquired data for making quality business decisions. Methodology: The methodology of the agent-based simulation used in this paper may significantly enhance the speed and quality of decision making in electronic trade. The models developed for the needs of this research aim to improve the use of practical tools for the evaluation of the B2C online sales systems in that they allow for an investigation into the outcomes of varied strategies in the e-commerce site management as regards customer behaviour, website visits, scope of sales, income earned, etc. Results: An agent-based simulation model developed for the needs of this research is able to track the interactions of key subjects in online sales: site visitors - prospective consumers, sellers with different business strategies, and suppliers. Conclusion: Simulation model presented in this paper can be used as a tool to ensure a better insight into the problem of consumer behavior on the Internet. Companies engaged in the B2C e-commerce can use simulation results to better understand their consumers, improve market segmentation and business profitability and test their business policies.
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Zhang, Jiao, Jiu Lei Jiang, and Jun Jian Liu. "E-Commerce Business Process Modeling and Verification Based on Pi Calculus." Advanced Materials Research 798-799 (September 2013): 916–19. http://dx.doi.org/10.4028/www.scientific.net/amr.798-799.916.
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Pi calculus is used to describe the process of dynamic structure and interprocess communication in concurrent calculation model. For Business To Business (B2B) e-commerce system business process, use business process modeling notation (BPMN) of the business process for unified description, complete business process conceptual model design, the application of Pi calculus describes the whole process of business process, give a consistency proof to our model,and the model application Pi calculus validation tool Mobility Workbench (MWB) complete simulation test. To ensure that the business messages transfer and the validity of the model even greatly reduce the project investment risk.
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Pan, Hailan, and Xiaohuan Yang. "Management Model on Electronic Commerce Data Based on Cloud Computing." Wireless Communications and Mobile Computing 2021 (April 15, 2021): 1–10. http://dx.doi.org/10.1155/2021/5510002.
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Judging from the current situation, China’s e-commerce companies are developing more and more rapidly, and the sales records of e-commerce platforms continue to break through. However, in this rapid development, many problems have been exposed. Because B2C e-commerce business management methods are different from traditional business management methods, there are many fundamental differences between the risks faced by traditional e-commerce companies and traditional enterprises. Compared with traditional enterprises, the risks faced by e-commerce enterprises have greater uncertainty and complexity, and the related risk management measures have not fully kept up with the development speed of B2C e-commerce and are still in the stage of continuous exploration. With the popularity of e-commerce and higher applicability, the research on e-commerce data management model is urgent. In order to study the e-commerce data management model, theoretical research and commercial application of cloud computing are discussed in depth from literature analysis, comparative analysis, graphical analysis, and case analysis. I hope to expand the application research of cloud computing platform in e-commerce. Finally, it proves that e-commerce has a good development advantage in the future development.
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Behera, Rajat Kumar, Abhaya Kumar Sahoo, and Ajay Jena. "A Resourceful Approach in Security Testing to Protect Electronic Payment System Against Unforeseen Attack." International Journal of Open Source Software and Processes 8, no. 3 (July 2017): 24–48. http://dx.doi.org/10.4018/ijossp.2017070102.
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This article describes how electronic payments are financial transactions made over the internet for goods or services. In the digital era, the e-commerce industry has gone beyond the traditional in-store service due to the wide spread of internet-based shopping. Developed countries are greatly relying on e-commerce business and a sizable number of countries have shown concern in regard to the online payment cards such as credit cards, debit cards, e-cash, e-cheques, e-wallets and smart card security. The main downsides are concerns over privacy or a malicious attack and hence safeguard mechanisms are required to protect personal information from falling into the hands of intruders. Before commercializing electronic payment systems (EPS), security tests play a significant role in the software development life cycle to check whether the system is secure and it is safe to use. A resourceful approach covering security policies, secure coding, security attack prevention methodology, security testing tool, security testing metrics, security test case prioritization techniques and a model for effective project management methodology are presented in this article. Early detection and resolution of security weaknesses can be achieved with the authors' proposed approach and would certainly reduce the time, effort and cost of a project. The proposed approach is likely the best-fit implementation of the payment industry, covering channels like B2C (Business to Consumer), C2C (Consumer to Consumer), C2B (Consumer to Business), B2B (Business to Business), People to People (P2P), G2C (Government to Citizen) and C2G (Citizen to Government).
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Gugnani, Ritika, and Abhijit Nair. "Turnaround of Vaibhav Global Limited: The Television Retail Way." South Asian Journal of Business and Management Cases 6, no. 2 (November 30, 2017): 127–34. http://dx.doi.org/10.1177/2277977917726397.
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Vaibhav Global Limited (VGL) earlier known as Vaibhav Gems Limited is a global electronic retailer of fashion jewellery and lifestyle accessories operating in USA and UK. This case is about current business model which many financial professionals call ‘an impenetrable moat’ created in a turnaround of the organization after 2008 global recession. The case is on the company’s nimbleness to mould its outlook and bring in discount jewellery model so as to have a broader reach in the market. The capability to scale this model into a seamless and integrative approach augured well for its business. The company owns two TV shopping channels abroad. After 2011, VGL became a fully vertically integrated retailer. It got transformed into a B2C player from being a B2B player. It is one of few e-tailers from India which is making profits. It markets and sells products to its consumer through a televised shopping programme. It broadcasts various programmes through hosts and hostesses for describing and demonstrating its products. It is a vertically integrated company from being a gemstone sight holder to manufacturing, wholesaling to retailer. It is the only Indian company which demonstrates fully integrated E-tailing model and is profitable also. It is mainly operating into gemstone-studded jewellery of gold, silver or brass with gold plating. Lately it has also started selling lifestyle products like bags, scarves, i-phone/pad covers, etc.
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Chiu, Dickson K. W., Shing-Chi Cheung, Sven Till, Lalita Narupiyakul, and Patrick C. K. Hung. "Enhancing E-Service Collaboration with Enforcement and Relationship Management." International Journal of Organizational and Collective Intelligence 1, no. 1 (January 2010): 15–43. http://dx.doi.org/10.4018/joci.2010100802.
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In a business-to-business (B2B) e-service environment, cross-organizational collaboration is important for attaining the interoperability of business processes and their proper enactment. The authors find that B2B collaboration can be divided into multiple layers and perspectives, which has not been adequately addressed in the literature. Besides regular e-service process enactment, robust collaboration requires enforcement, while quality collaboration involves relationship management. These problems are challenging, as they require the enactment of business processes and their monitoring in counter parties outside an organization’s boundary. This paper presents a framework for B2B process collaboration with three layers, namely, collaboration requirements layer, business rule layer, and system implementation layer. The collaboration requirements layer specifies the cross-organizational requirements of e-service processes. In the business rule layer, detailed knowledge of these three types of process collaboration requirements is defined as business rules in a unified Event-Condition-Action (ECA) form. In the system implementation layer, event collaboration interfaces are supported by contemporary Enterprise JavaBeans and Web Services. Based on this architecture, a methodology is presented for the engineering of e-service process collaboration from high-level business requirements down to system implementation details. As a result, B2B process collaboration can be seamlessly defined, enacted, and enforced. Conceptual models of various layers are given in the Unified Modeling Language (UML). We illustrate the applicability of our framework with a running example based on a supply-chain process and evaluate our approach from the perspective of three main stakeholders of e-collaboration, namely users, management, and systems developers.
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Aloini, Davide, Riccardo Dulmin, and Valeria Mininno. "E‐reverse auction design: critical variables in a B2B context." Business Process Management Journal 18, no. 2 (April 13, 2012): 219–49. http://dx.doi.org/10.1108/14637151211225180.
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PurposeThis paper attempts to provide an empirical cross‐industrial study on critical success factors impacting on “price” and “process” performance in business‐to‐business (B2B) e‐reverse auction design.Design/methodology/approachBased on an online survey to a panel of academic experts and practitioners, the paper presents the empirical validation of a previous conceptual model using a confirmatory factor analysis (CFA) approach.FindingsResults demonstrate that a multi facet construct consisting of six main dimensions impacts on e‐auction performance. Moreover, these dimensions differently impact on price and process performance.Research limitations/implicationsBecause of the complexity of the framework, the sample size and the qualitative nature of experts' observations, results should be seen as more indicative than conclusive and therefore generalization should be additionally tested.Practical implicationsFindings provide useful information for the formulation of managerial decisions in designing the auction event/process and supporting the definition of different negotiation strategies.Originality/valueThis article is a first attempt to test a conceptual framework on critical factors impacting on e‐reverse auction performance in a B2B context. A lot of conceptual papers try to systematize the numerous variables affecting e‐auction success and their complex relationships into a single comprehensive framework; nevertheless there is a lack of empirical evidence supporting these models especially in the B2B context.
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Bak, Ozlem. "An application of the BPCM model in an e-business driven transformation agenda." Information Technology & People 29, no. 2 (June 6, 2016): 334–53. http://dx.doi.org/10.1108/itp-12-2013-0212.
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Purpose – The purpose of this paper is to evaluate e-business driven organisational transformation and its resource implications for a European automotive multinational corporation. The application of Business Process Change Model (BPCM) was used to investigate throughout the five developmental stages of transformation and the associated resource implications in business-to-business (B2B) and extranet applications. Design/methodology/approach – Based on a case study design, B2B and extranet applications were selected. A triangulated research approach was used to capture the resource implications upon transformation, incorporating a participant observation and interviews. Findings – The findings indicate that the resource implications change in a transformation process based on individual e-business applications as well as the developmental stages of BPCM. Throughout the transformation only resource investment remained present in both applications. The change in resource implications and iterations between the BPCM stages in the case of “process redefinition”, “continuous improvement” underline why organisational transformation in similar settings could indicate variances in organisations’ transformation results. Research limitations/implications – The paper offers an insight into the resource implications in an e-business enabled transformation and underpins the importance of using developmental stages to bridge the divide between planning and application. The resource impact has been evaluated within the automotive sector using BPCM, future empirical research is needed to test the BPCM in other industrial e-business enabled transformation settings. Practical implications – Organisations should take a developmental approach to transformation that assesses resources implications. This also raises the need for using models such as the BPCM to fine-tune the transformation effort, through the inclusion of a more interactive iteration between BPCM stages. Originality/value – In this paper, the authors present an analysis of an e-business related, organisational transformation project, including an assessment of its ultimate effectiveness. This is the first case study, which focuses on resource implications solely and utilises the BPCM framework to understand the evolution of transformation effort and its resource implications.
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Al-Adwan, Ahmad Samed, and Maher Ahmad Al-Horani. "Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality." Information 10, no. 12 (December 3, 2019): 380. http://dx.doi.org/10.3390/info10120380.
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The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely linked to these factors. However, despite the rapid advancement of e-commerce applications, especially in the context of business to consumer (B2C), prior research has confirmed that e-retailers face difficulties when it comes to maintaining customer loyalty. Several e-service quality frameworks have been employed to boost service quality by targeting customer loyalty. Among these prominent frameworks is the scale of online etail quality (eTailQ). This scale has been under criticism as it was developed before the emergence of Web 2.0 technologies. Consequently, this paper aims to fill this gap by offering empirically-tested and conceptually-derived measurement model specifications for an extended eTailQ scale. In addition, it investigates the potential effects of the extended scale on e-trust and e-satisfaction, and subsequently e-loyalty. The practical and theoretical implications are highlighted to help businesses to design effective business strategies based on quality in order to achieve enhanced customer loyalty, and to direct future research in the field of e-commerce.
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Barac, Dušan, Vanjica Ratkovic-Živanovic, Milica Labus, Suzana Milinovic, and Aleksandra Labus. "Fostering partner relationship management in B2B ecosystems of electronic media." Journal of Business & Industrial Marketing 32, no. 8 (October 2, 2017): 1203–16. http://dx.doi.org/10.1108/jbim-02-2016-0025.
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Purpose This paper aims to discuss relationship management in business-to-business (B2B) ecosystem of electronic media. The goal of this research is twofold. First, the goal is to understand and model the impact of customer relationship management technology adoption on B2B relationships. Second, the authors investigated how trends in e-business and partner relationship management (PRM) affect partner relationship quality in public broadcasting. Design/methodology/approach This study deals with the impact that relationship capability, relationship fulfillment, operational PRM, analytical PRM, social PRM and readiness to adopt new e-business models produce on relationship quality of a public broadcaster. The research was conducted on a testing sample of 78 participants. All the participants were representatives of the Serbian public broadcaster’s business partners. Findings Results revealed that relationship capability, analytical and social PRM have a significant impact on relationship quality. In addition to this, the survey suggested that activities such as organizing social events, developing new services, personalization and tailoring of services could improve PRM outcomes. Practical implications The results aim to help practitioners to enhance their relationships with stakeholders and maximize the total outcomes of those relationships. Specifically, managers and practitioners doing business in the field of electronic media could benefit from the presented results. Originality/value Significance of the paper is reflected in the fact that it analyzes innovative concepts and technologies. Conclusions and recommendations put forward in the paper could serve as a good basis and framework for other public broadcasters, particularly for those from the developing countries.
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Franco, Renata De Souza, and Leonardo Caixeta de Castro Maia. "A MUDANÇA DE MULTICANAL PARA OMNICHANNEL EM UMA EMPRESA ATACADISTA: UM ESTUDO DE CASO." Revista Gestão em Análise 10, no. 1 (May 12, 2021): 196. http://dx.doi.org/10.12662/2359-618xregea.v10i1.p196-213.2021.
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O objetivo do estudo foi avaliar o processo de implantação do omnichannel em uma empresa atacadista brasileira, que opera no modelo B2B (Business to Business). Considera-se esta pesquisa como aplicada, com característica qualitativa, por meio de estudo de caso. Adotou-se, como protocolo de pesquisa, um questionário semiestruturado, com validade interna e externa. A originalidade e relevância do manuscrito dar-se-á pela avaliação do canal on-line, e, consequentemente, da complexidade do sistema logístico de distribuição. Os principais resultados encontrados estão relacionados aos mecanismos de estruturação do canal de vendas on-line da empresa e a necessidade de integração com os canais de vendas físicos, sob o ponto de vista dos processos logísticos. Também foi possível identificar e classificar o grau de maturidade da empresa em face do desafio de implementação do B2B no modelo omnichannel. Asseveram-se contribuições teóricas e metodológicas e, adicionalmente, contribuições sociais para o momento de pandemia do COVID-19.
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Yang, Xinyue, and Qinjian Yuan. "The Effects of B2C Interaction on Customer Loyalty." Journal of Data and Information Science 3, no. 2 (June 22, 2018): 78–104. http://dx.doi.org/10.2478/jdis-2018-0010.
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Abstract Purpose This research attempts to examine the relationship between B2C interaction and customer loyalty in Business-to-Customer (B2C) context from a new perspective of the interactive tool. Design/methodology/approach The scale for B2C interactive tools is of seven dimensions: efficiency, security, fulfillment, mobility, community, cultivation, and customization. A model reflecting the influences of these attributes on customer loyalty is developed and empirically examined based on data collected from 265 B2C customers. Findings Results reveal that the fulfillment, mobility, community, and customization of B2C interactive tools can enhance customer loyalty directly and significantly. Efficiency and security, serving as the premise for possible purchase behavior, facilitate fulfillment. In addition, cultivation promotes the formation of customization, which directly strengthens customer loyalty. Research limitations Models considering individual-level indicators and combined with classic loyalty mechanisms in B2C context may lead to a deeper understanding of the tested effects of interaction on customer loyalty. Practical implications To strengthen B2C interaction and further cultivate loyal customers, making interactive tools more fundamental, flexible, and personalized is critical for B2C enterprises. Originality/value This study proposes a new perspective from interactive tools when measuring the relationship between B2C interaction and customer loyalty, and offers a useful theoretical lens and reasonable explanations for investigating customer loyalty in B2C e-commerce context.
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Jeyaraj, Anand, Deborah B. Raiser, Charles Chowa, and Gary M. Griggs. "Organizational and Institutional Determinants of B2C Adoption under Shifting Environments." Journal of Information Technology 24, no. 3 (September 2009): 219–30. http://dx.doi.org/10.1057/jit.2008.22.
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This study examines the adoption of business-to-consumer (B2C) e-commerce by bricks-and-mortar companies comprising the Standard & Poor's 500 (S&P 500) listings between 1992 and 2003. B2C represents a Type III information systems (IS) innovation that integrates IS with core business technologies. Extant studies on Type III innovations have examined organizational and institutional factors, solely or collectively, in explaining adoption, but not how their effects change under shifting environments over time. We develop an integrated model comprising organizational factors (i.e., espoused values and resources) and institutional factors (i.e., normative and mimetic pressures), as well as the moderating influence of shifting environments (i.e., early period and late period demarcated by changes in the environment). Using a piecewise event-history model specification, we examine the adoption of B2C innovations by 93 organizations over time. Our results show that both organizational and institutional factors influence B2C adoption; however, their effects varied with the environmental shifts. Specifically, senior IS executives influenced adoption in the early period whereas bandwagon mimetic pressures and business norms influenced adoption in the late period. The findings of our research demonstrate the importance of explicitly modeling environmental shifts in theorizing organizational adoption of innovations.
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Imtiaz Ali, Najma, Suhaila Samsuri, Muhamad Sadry Abu Seman, Imtiaz Ali Brohi, and Asadullah Shah. "Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy." International Journal of Engineering & Technology 7, no. 4.15 (October 7, 2018): 524. http://dx.doi.org/10.14419/ijet.v7i4.15.26325.
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With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success. DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust. Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce.
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Kosovac, Amel, and Ermin Muharemović. "Pickup and delivery costs: A proposed outsourcing model based on the number of stops." Journal of Applied Engineering Science 19, no. 2 (2021): 270–74. http://dx.doi.org/10.5937/jaes0-28450.
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The active introduction and modern technologies application in the transport market greatly affect all transport branches and the ways of their business. Availability and mass usage of the internet and Web services create a new ambiance of trade through online sales and e-commerce. The increase in internet sales has a direct effect on the business of courier companies. The number of shipments in the B2C (Business-to-Consumer) segment is growing and putting an increasing pressure on costs for companies that perform pickup and delivery. Companies are trying to adapt their business to the new challenges and conditions that prevail in the transport market through different cost management models. One way to manage costs is to outsource costs. This paper proposes a model cost calculation in outsourcing services for pickup and delivery shipments based on the number of stops.
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Srinivasan, Thomas, Prashant S. Pillai, Abdul Qadir, and Ravi S. Sharma. "Functional Modelling and Analysis of IDM E-Tailer Platforms." International Journal of E-Business Research 9, no. 3 (July 2013): 38–59. http://dx.doi.org/10.4018/jebr.2013070103.
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The research described in this article is motivated by the need to provide models and frameworks that would guide online web-stores in their platform provisioning and customer retention. The authors propose the e-tailer Platform Functionality Model (ePFM) for modelling the requirements of business-to-consumer (B2C) online stores for Interactive Digital Media (IDM). Encompassing e-tailer strategy formulation and functional requirements of the web-store, a variation of the Empathic Design (ED) methodology was used in the field research for investigating the efficacy of the ePFM. The research suggests that incorporating multiple perspectives - namely transaction, marketing, and revenue functionalities - for an online business is a critical success factor. Secondly, development of an online business platform requires design that is aligned with customers’ expectations of each of the three functionalities. Finally, e-business managers and platform architects may need to pay special attention to strategies that advance value creation in order to retain competitive advantage. From the empirical results, the authors may conclude that while all three types of functionalities are required for market impact, there are also differences between hygiene and competitive factors that eventually differentiate between success and mediocrity.
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Koponen, Jonna Pauliina, and Saara Rytsy. "Social presence and e-commerce B2B chat functions." European Journal of Marketing 54, no. 6 (April 6, 2020): 1205–24. http://dx.doi.org/10.1108/ejm-01-2019-0061.
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Purpose Currently, online chat is in common use in e-commerce. By adding social interaction to the online context, companies hope to increase customers’ purchasing intentions. However, previous studies have not investigated how social presence is embedded in online business-to-business (B2B) chat conversations between buyers and sellers. Moreover, the functions of online chat in B2B sales have not been investigated. Design/methodology/approach The data was collected at a case company over the course of four years, from which the authors analyzed 157 online chat conversations between buyers (n = 157) and sellers (n = 9) with a theory-driven thematic analysis. In addition, data from the company’s customer relationship management system was collected to specify buyer types. Findings The results reveal that social presence was embedded in online B2B chat via buyers’ interactive, affective and relationship maintenance responses. Social presence differed depending on the type of buyer, with only existing customers having relationship maintenance responses. E-commerce B2B chat functions can be described as multiple and changing depending on the buyer–seller relationship stage. Research limitations/implications Having data only from one case company limits the results to one type of industry. Practical implications The results can be used in sales training and when developing online chat services. Originality/value Results bring scientific utility to B2B sales and marketing research, as the authors build a bridge between social presence, the existing theoretical model on B2B buyer–seller relationship development and online chat as a communication medium. Other researchers may use this understanding when exploring B2B buyer–seller interaction in different digitalized communication media.
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Marianus, Santos, and Syaiful Ali. "Factors Determining the Perceived Security Dimensions in B2C Electronic Commerce Website Usage: An Indonesian Study." Journal of Accounting and Investment 22, no. 1 (January 1, 2021): 104–32. http://dx.doi.org/10.18196/jai.v22i1.8171.
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Research aims: This study aims to analyze the perceived security dimensions and build a research model using perceived ease of use and perceived usefulness as variables mediating the link between perceived security and the intention to use Indonesia's B2C e-commerce websites. Design/Methodology/Approach: Using a purposive sampling approach, this study conducted an online survey of respondents who had done online transactions, such as business-to-customer (B2C) transactions. Research Findings: The study's results showed that perceived security significantly correlated with buyers' intention to use B2C websites. Theoretical contribution/Originality: This study contributes to developing and validating key dimensions of perceived security and their constructs. Mediation effect test results from TAM, which were perceived ease and perceived use, indicated that only the perceived usefulness variable significantly mediated the relationship between perceived security and intention to use B2C e-commerce websites. Perceived use's mediation was not supported. Practitioner/Policy implication: This research empirically supports the perceived security construct as a second-order construct involving confidentiality, availability, non-repudiation, and privacy. Research limitation/Implication: This study used data from Indonesian individuals, which may differ from other countries' characteristics. It may limit the research' finding generalization. Research aims: This study aims to analyze the perceived security dimensions and build a research model using perceived ease of use and perceived usefulness as variables mediating the link between perceived security and the intention to use Indonesia's B2C e-commerce websites.Design/Methodology/Approach: Using a purposive sampling approach, this study conducted an online survey of respondents who had done online transactions, such as business-to-customer (B2C) transactions.Research Findings: The study's results showed that perceived security significantly correlated with buyers' intention to use B2C websites.Theoretical contribution/Originality: This study contributes to developing and validating key dimensions of perceived security and their constructs. Mediation effect test results from TAM, which were perceived ease and perceived use, indicated that only the perceived usefulness variable significantly mediated the relationship between perceived security and intention to use B2C e-commerce websites. Perceived use's mediation was not supported.Practitioner/Policy implication: This research empirically supports the perceived security construct as a second-order construct involving confidentiality, availability, non-repudiation, and privacy.Research limitation/Implication: This study used data from Indonesian individuals, which may differ from other countries' characteristics. It may limit the research' finding generalization.
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Rouibah, Kamel, Paul Benjamin Lowry, and Laila Almutairi. "Dimensions of Business-to-Consumer (B2C) Systems Success in Kuwait." Journal of Global Information Management 23, no. 3 (July 2015): 41–71. http://dx.doi.org/10.4018/jgim.2015070103.
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An extensive body of research has tested the information systems success model in many contexts. Surprisingly, few of these studies have applied it to e-commerce. A study by represents one such initiative, but it is crucial to address several remaining gaps associated with that study. Moreover, no e-commerce success model has considered the Arab world, which exhibits unique cultural factors influencing e-commerce. The authors' study proposes an improved IS success model for e-commerce in the Arab world. This model, based on that of , adds several enhancements to the validity and generalisability of his efforts, uses the latest SEM techniques, including both monetary and nonmonetary value conceptualisations, uses a multidimensional conceptualisation of system quality, and proposes specific factors of e-commerce service quality. The authors tested the proposed research model with a truly randomised sampling approach using 288 experienced business-to-consumer (B2C) consumers in the Arab world. The results largely support our hypothesised model. The most important difference between our results and those of previous studies is our finding that although service quality influences value, it has no bearing on user satisfaction in an Arab context. This study will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.
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Eskandarian, Mahnaz, Govindan Marthandan, C. A. Malarvizhi, and Sanaz Zolfaghar Tehrani. "Quality In E-Procurement Success." International Journal of Management & Information Systems (IJMIS) 20, no. 3 (June 30, 2016): 73–86. http://dx.doi.org/10.19030/ijmis.v20i3.9742.
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Nowadays, the quality of virtual service is diminishing, in which different aspects of E-business industry is signifying, especially in the business to business (B2B). E-procurement is part of the e-business, therefore, quality factors of E-procurement originates from e-business. Much research has focused on the critical success factors of E-procurement, however, when it comes to implementation, many E-procurements fail, which can be very costly. This article attempts to increase the success rate of E-procurement, and ensures that the success of E-procurement is more sustainable. This research estimates the structural equation model by collecting data from 208 managers to employ quantitative analysis to investigate the relationship between E-procurement quality factors. The result of this research shows that the quality of the organization culture has partial mediator relationship to the success of E-procurement. Meanwhile, the quality of IT infrastructure does not have a mediator relationship with the success of E-procurement. Lastly, quality of knowledge management has a full mediator relationship with the success of E-procurement and it does not affect the dynamic capability of organization directly.
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Wijaya, I. Gusti Ngurah Satria, Evi Triandini, Ezra Tifanie Gabriela Kabnani, and Syamsul Arifin. "E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in Shopee." Register: Jurnal Ilmiah Teknologi Sistem Informasi 7, no. 2 (April 27, 2021): 107. http://dx.doi.org/10.26594/register.v7i2.2266.
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The rapid growth of business models in the form of online shops, Business to Consumer (B2C) and the Consumer to Consumer (C2C) concept, has an impact in the form of intense competition between online business owners. It is not easy to find a solution to this problem. The owner must provide good or even excellent service by improving the website quality so that customers can achieve satisfaction and loyalty. This research aimed to specify the influence of website quality on customer loyalty with satisfaction as an e-commerce website moderation variable and to investigate the WebQual 4.0 attributes that affect this relationship of the model. This study used 104 respondents of Shopee Consumer and analyzed with the WebQual with Importance Performance Analysis (IPA) method and Structural Equation Model (SEM). The result is that the service quality variable significantly influence e-commerce website customer satisfaction variable, customer satisfaction variable has no significant effect on e-commerce website customer loyalty variables, and website service quality variable significantly influence e-commerce website customer loyalty variable. The attributes of WebQual 4.0 that need to be considered by e-commerce management to impact the level of user satisfaction and customer loyalty are “design by the type of website”, “provide simple-to-understand information”, “provide information following the format”, “feel safe to complete transactions”, “the website makes the positive/absolute experience for me”, and “provide detailed information”. The research implications can be taken into consideration for e-commerce management.
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Ramyani Saleh, Saeidi, Ehsan Mousavi Khaneghah, Nosratollah Shadnosh, and Amirhosein Reyhani ShowkatAbad. "A mathematical model to adopt B2C ecommerce based on special customer requirement in social values with an emphasis on Islamic beliefs." Journal of Islamic Marketing 10, no. 4 (November 11, 2019): 1167–95. http://dx.doi.org/10.1108/jima-10-2017-0106.
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PurposeThis paper aims to propose a mathematical model for describing and clarifying the relationships among the indicators governing the social values of special customers in business-to-consumer (B2C) e-commerce systems. This mathematical model is also able to describe the degree of adaptability of e-commerce systems to the social values of specific clients, and commercial firms are able to use the parameters described in this paper to increase the versatility and has the power to trade with special customers in different areas.Design/methodology/approachIn this paper, while analyzing the issue of trading from the point of view of the customer as an element of trading, the affecting factors the trading space have been extracted. These affecting factors are categorized in three major groups: culture, technology and customers. This classification is based on the e-commerce and developing the traditional commerce. Using the mapping functions, the effects of each element in these three spaces on the concept of social values have been analyzed. The result of this analysis is the mathematical model governing each parameter and its semantic relation with the concept of social value.FindingsThe presence of a mathematical model between the indicators influencing the model adaptability and social values space allows e-commerce system designers to be able to make decisions on the adaptability of the model with a quantitative approach. To examine the proposed mathematical models, important frameworks and patterns in the field of e-commerce have been analyzed with an Islamic approach, as one of the adaptations of B2C e-commerce model.Research limitations/implicationsRegarding the innovation of the work, the case has been made, and the concept of social value and the model governing the elements of social values in this paper, in a B2C e-commerce model, has been discussed in general; the problem is parametric solved.Practical implicationsOne of the key concepts in commerce is the ability of the commerce model to adapt to the requirements of special customers. This is more important in costumer-based e-commerce models. In these types of systems, if the commerce cannot match the customer’s characteristics, it will not be accepted and used by customers. This is especially more important in the field of social values for customers.Originality/valueIn this paper, a mathematical model is presented to examine the adaptability of e-commerce systems to the social values of special customers. In examining this model, the relationship between each element affecting the social value of specific customers and the factors affecting trade has been studied.
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Ng, Eric. "An empirical framework developed for selecting B2B e‐business models: the case of Australian agribusiness firms." Journal of Business & Industrial Marketing 20, no. 4/5 (June 2005): 218–25. http://dx.doi.org/10.1108/08858620510603891.
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Wan Mohd Yaseer Mohd Abdoh, Mohd Fazril Izhar Mohd Idris, KhairuAzlan Abd Aziz, and Ibrahim Roslan. "The Analysis of E-Commerce Website Features on Customer’s Purchase Intention Using Fuzzy Expert System." Insight Journal 8 (April 7, 2021): 249–61. http://dx.doi.org/10.24191/ij.v8i0.114.
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The rapid growth of internet users over the past few decades indicates a changing in the business model, in which previously the business only focuses on brick-and-mortar store whereas now, exists a need to add another store named as the e-commerce store. Business-to-Consumer (B2C) e-commerce is one of the various types of e-commerce, which has turned into an influential key to business channel. In order to meet the demands of the current business model, numerous e-commerce websites have been developed. However, building an e-commerce website is not enough if it does not meet the customers’ expectation which influences the customers’ purchase intention. This study investigates the features of an e-commerce website that influences the customers’ purchase intention as well as the most important feature of an e-commerce website based on the customers’ perspective. The e-commerce website features that being investigated are website design, information quality, security and privacy which are gained from the literature review. The data is collected through an online survey which consists of 358 respondents who are familiar with purchasing on the e-commerce website. An expert system has been developed by using a fuzzy logic approach to determine which feature possesses the biggest influence on customers in order to perform purchasing on the e-commerce website. The results performed in the MATLAB software shows thatthe most significant feature in the e-commerce website is the information quality
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Prajapati, Dhirendra, M. Manoj Kumar, Saurabh Pratap, H. Chelladurai, and Mohd Zuhair. "Sustainable Logistics Network Design for Delivery Operations with Time Horizons in B2B E-Commerce Platform." Logistics 5, no. 3 (September 6, 2021): 61. http://dx.doi.org/10.3390/logistics5030061.
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In the recent era, the rapidly increasing trend of e-commerce business creates opportunities for logistics service providers to grow globally. With this growth, the concern regarding the implementation of sustainability in logistic networks has received attention in recent years. Thus, in this work, we have focused on the vehicle routing problem (VRP) to deliver the products in a lesser time horizon with driver safety concern considerations in business (B2B) e-commerce platforms. We proposed a sustainable logistics network that captures the complexities of suppliers, retailers, and logistics service providers. A mixed-integer nonlinear programming (MINLP) approach is applied to formulate a model to minimize total time associated with order processing, handling, packaging, shipping, and vehicle maintenance. Branch-and-bound algorithms in the LINGO optimization tool and genetic algorithm (GA) are used to solve the formulated mathematical model. The computational experiments are performed in eight different case scenarios (small-sized problem to large-sized problem) to validate the model.
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Akroush, Mamoun N., Majdy I. Zuriekat, Bushra K. Mahadin, Metri F. Mdanat, Ghazi A. Samawi, and Ola J. Haddad. "Drivers of E-Loyalty in E-Recruitment." Journal of Electronic Commerce in Organizations 19, no. 2 (April 2021): 17–33. http://dx.doi.org/10.4018/jeco.2021040102.
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This paper investigates drivers of e-loyalty in the B2B e-recruitment industry in Jordan, exploring the relationship between e-service quality, e-satisfaction, and e-trust, and the effect of e-satisfaction and e-trust on e-loyalty. An online survey was administered to 400 active business customers listed in an e-recruitment firm in Jordan, of which 139 forms were used. Confirmatory factor analysis was used to assess the research constructs' validity. Structural path analysis was used to test the hypothesized relationships of the proposed research model. The findings show that e-service quality has a positive significant effect on e-satisfaction and e-trust. E-service quality exerted a stronger effect on e-satisfaction than on e-trust. E-satisfaction has a positive significant effect on e-trust and e-loyalty, respectively. Finally, 74% of the variation in e-loyalty was caused by e-trust and e-satisfaction path. Managers in the B2B environments should develop customized marketing campaigns that enhance e-trust in their websites, leading to improved customer loyalty.
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Hasan, Sjarifuddin. "Iklan Internet, Kualitas Status Jejaring Sosial (Face Book) Sebagai Media Marketing E-Commer B2C (Business To Consumer) Dan Interaksi Penjual & Pembeli Terhadap Keputusan Pembelian." Jurnal Manajemen 18, no. 1 (October 16, 2018): 1. http://dx.doi.org/10.24912/jm.v18i1.374.
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Abstract: Every company engaged in the field of advertising media through the internet has opportunities and challenges in the move. This study is directed to observe the activities used in advertising through the internet, media quality facebook as a marketing medium in the e-commerce B2C (business to consumer) and the interaction between the seller and the buyer (customer) in deciding on the purchase of Batik Keris in Jakarta. This issue has subsequently been formulated in accordance with the data collection study variables, namely the advertising data over the internet, facebciok as its medium quality marketing B2C e-commerce, and the interaction between the seller and the buyer in the purchase decision Batik Keris. This data is compiled riding 100 respondents using a questionnaire and analyzed using regression analysis model. The results of the study showed that the quality of facebook as an intermediary media marketing and B2C e-commerce and the interaction between the seller and the buyer (customer) found positive and significant impact in deciding the purchase of Batik Keris in Jakarta.
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Gulc, Aleksandra. "Multi-stakeholder perspective of courier service quality in B2C e-commerce." PLOS ONE 16, no. 5 (May 21, 2021): e0251728. http://dx.doi.org/10.1371/journal.pone.0251728.
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Under conditions of the rapidly developing e-commerce sector especially during pandemic, ensuring high quality of courier service is essential both for clients, as well as courier companies. However, the literature lacks research linking the perspective of clients and organization in the context of courier service quality. The study aims to identify the factors determining courier service quality, their functions and interrelationships in business-to-customer (B2C) e-commerce. The main effect of research is the relational model, which is an original and complex approach to courier service quality considering the multi-stakeholder perspective of an online shop, a courier company and an e-customer. Apart from scientific contribution, the model can be used into managerial practice to formulate the recommendations for e-commerce and courier service sector. The research process involved using the quantitative method (electronic surveys conducted among e-shops and e-clients) and the qualitative method (in-depth-interviews carried out among courier enterprises). Finally, based on the empirical research results, the structural analysis was used to develop the model. As a result, the following groups of factors were distinguished that determine the quality of courier services: crucial, determinant, result, autonomous and external factors.
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LI, X. T., and F. FENG. "ENTERPRISE CUSTOMER RELATIONSHIP MANAGEMENT BASED ON BIG DATA MINING." Latin American Applied Research - An international journal 48, no. 3 (July 31, 2018): 163–68. http://dx.doi.org/10.52292/j.laar.2018.220.
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Based on the customer relationship management in the context of big data, focusing on B2C e-commerce companies, this paper constructs a customer classification index system, uses a factor analysis and Bagging model to study the sales data of an e-commerce business, and demonstrates the specific operation of customer relationship management under the background of big data. This paper finds that through the classification of past consumer behavior data, managers can distinguish between potential, core, and lost customers. The bagging model can predict the type of customer and guide the administrator to perform differentiated customer relationship management.