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Journal articles on the topic 'B2C e-commerce'

Author: Grafiati
Published: 4 June 2021
Last updated: 6 February 2022

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1

Anderson, Jamie, and Michael J Earl. "lastminute.com: B2C e-commerce." Business Strategy Review 11, no. 4 (December 2000): 49–60. http://dx.doi.org/10.1111/1467-8616.00157.

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2

Barrientos, Laura Gatica, Emma Rosa Cruz Sosa, and Patricia E. Garcia Castro. "Considerations Of E-Commerce Within A Globalizing Context." International Journal of Management & Information Systems (IJMIS) 16, no. 1 (December 22, 2011): 101. http://dx.doi.org/10.19030/ijmis.v16i1.6726.

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The objective of this work, is to analyze the meaning of electronic commerce in our days taking into account the information technologies; it also will analyze their adjustments, their trends and applications of the same, in the Business to Consumer Relations (B2C), Business to Employee (B2E) and Business to Administration (B2A), Consumer to Consumer (C2C), Citizen to Government (C2G), Business to Government (B2G) and, Business to Business (B2B), as well as how information systems have been very useful to reduce costs, getting technology to change from being an operating support tool to become a strategy one, to increase the sales volume and the profits of the business as a result of this. The trend being taken by businesses and consumers has increased the participation of the companies which apply it in a comprehensive manner, since they reach international markets, while also face another kind of competition that takes place in a global market. We conclude that electronic commerce will remain a tool of great importance to efficiently manage the chains of supply between businesses and consumers through the Internet which allows an integration to reduce costs of ordering, distribution, administration and delivery of input materials.
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3

Kis, Halyna. "The use of B2B and B2C e-commerce models as a tool of anti-crisis management of industrial enterprises." Scientific Horizons 23, no. 11 (October 26, 2020): 81–87. http://dx.doi.org/10.48077/scihor.23(11).2020.81-87.

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E-commerce, which covers all types of trade via the Internet, has become a promising area for modern interactive business in a highly competitive environment. The use of B2B (Business-to-Business) and B2C (Business-to-Consumer) e-commerce models is extremely important for crisis-free development of business entities. The aim of this study is to prove the need for organisational, production, and management innovations that involve the introduction of B2C and B2B e-commerce models, as well as to identify the main sources of funding for such innovations in enterprises in crisis. To study the specifics of the use of B2C and B2B e-commerce models as an important area of anti-crisis management of industrial enterprises, such research methods and techniques as a systems approach, analysis and synthesis, induction and deduction were implemented. The process of managerial activity, such as making managerial decisions, is also used. The study proves that development, implementation and use of B2B and B2C e-commerce models can be seen as an integral part of business management under the threat of bankruptcy. In practice, insolvent enterprises have very limited opportunities to implement B2B and B2C e-commerce models, so in such a situation it is very important to set priorities and find their own reserves. The priority of internal sources of financing activities in the field of e-commerce of enterprises in crisis is also due to the following: domestic sources can be mobilised in a short time and, as a rule, do not require significant capital expenses; mobilisation of internal sources reduces the company’s dependence on external creditors, partners and counterparts. The main way to identify internal sources of funding for projects for the development, implementation and use of B2B and B2C e-commerce models is collecting information about the organisation, results of its activities, financial condition and trends, analysis of financial indicators. The world economic development shows that those enterprises that do not pay proper attention to e-commerce do not have a chance to stay on the market for a long time. The development of e-commerce models causes a change in the structure of the economy. Effective development, implementation and use of B2B and B2C e-commerce models determines the company’s ability to quickly adapt to changing external environment and stay on the market for as long as possible
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Lorca, Pedro, Javier De Andrés, and Julita García-Diez. "Impact of E-Commerce Sales on Profitability and Revenue. The Case of the Manufacturing Industry." Engineering Economics 30, no. 5 (December 14, 2019): 544–55. http://dx.doi.org/10.5755/j01.ee.30.5.21254.

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E-commerce has grown significantly in recent years. Although the factors that contribute to the implementation of e-commerce have been studied in prior literature, little has been done about the impact that the introduction of e-commerce has on both profitability and revenue. This is important because, as Solow (1987) points out, the information technology expenditures do not always allow firms to achieve a better performance. For this purpose, the authors use the data from the Spanish Survey on Business Strategies (ESEE). The research covers an eight-year period (2008-2015). 2,544 Spanish companies belonging to the manufacturing sector were analysed. Results show that neither business-to-business (B2B) nor business-to-consumers (B2C) e-commerce seem to have influence on the revenue growth. Therefore, a substitution effect may exist between the sales by physical channels and e-commerce sales. However, the authors have found evidence that companies which adopt a high level of e-commerce (B2C and B2C simultaneously) immediately experience increase in their profitability. Moreover, if firms adopt only B2B or B2C the positive effects on profitability are achieved in the year subsequent to that of the measurement of the e-commerce status.
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Lockhauserbäumer, Verena, and Chris Mayr. "Retourenabwicklung im B2C-E-Commerce." HMD Praxis der Wirtschaftsinformatik 52, no. 2 (April 2015): 267–76. http://dx.doi.org/10.1365/s40702-015-0125-5.

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6

Serva, Mark A., John "Skip" Benamati, and Mark A. Fuller. "Trustworthiness in B2C e-commerce." ACM SIGMIS Database: the DATABASE for Advances in Information Systems 36, no. 3 (August 7, 2005): 89–108. http://dx.doi.org/10.1145/1080390.1080397.

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7

Zhao, Yingyan, Yihong Zhou, and Wu Deng. "Innovation Mode and Optimization Strategy of B2C E-Commerce Logistics Distribution under Big Data." Sustainability 12, no. 8 (April 21, 2020): 3381. http://dx.doi.org/10.3390/su12083381.

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With the advent of big data era and rapid development of Internet technology, e-commerce has had a strong development tendency that causes many problems, such as redundant and complex business processes, low efficiency and a high cost for e-commerce logistics in the distribution sector. It is not difficult to conclude that the key to improving logistics distribution efficiency—and reduce logistics distribution costs—is to optimize logistics distribution under big data. In this study, the management model, influence factors and development status of B2C e-commerce logistics distribution under big data are analyzed in detail. Then big data processing, business process and route optimization strategies for B2C e-commerce logistics distribution under big data are deeply studied. Furthermore, an optimization model of product sales and logistics distribution of B2C e-commerce by big data platform is discussed in order to propose an innovative optimization strategy for B2C e-commerce logistics distribution under big data. Big data technology is applied in B2C e-commerce logistics business management, which is studied in detail. These findings achieve the optimal distribution of B2C e-commerce, reduce the B2C e-commerce logistics distribution cost and improve the B2C e-commerce logistics distribution efficiency under big data. In addition, enhanced competitiveness of B2C e-commerce logistics distribution is examined in this study. This study provides a reference for follow-up big data studies in the field of e-commerce.
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8

Wu, Xian Feng, Jing Zhou, and Xu Yuan. "The Research of Factors which Effect B2C E-Commerce Trust - Based on the Mechanism of Process." Advanced Materials Research 591-593 (November 2012): 2583–86. http://dx.doi.org/10.4028/www.scientific.net/amr.591-593.2583.

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With the continuous development of Internet, e-commerce has become flourishing, among which B2C e-commerce has developed especially rapid. However, the problem of consumer trust has become one of the main factors that has hampered the development of B2C e-commerce. This paper focuses on discovering the factors which influence the consumer trust in B2C e-commerce and establishing the consumer trust model of B2C e-commerce. This paper applies the mechanism of process to the B2C e-commerce creatively, then comes up with six stages of e-commerce shopping process, and refines the impact factors for each stage, and finally builds the consumer trust model of B2C e-commerce based on the mechanism of process. As online suppliers have control in the factors I have proposed in my research, the model is helpful not only for theoretical use, but for guiding cyber-marketing practices of enterprises.
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9

Pei, Yilei, Wanxin Xue, Dandan Li, and Yong Su. "Models of Customer Experience for B2C E-Commerce Enterprises." Journal of Electronic Commerce in Organizations 14, no. 1 (January 2016): 24–33. http://dx.doi.org/10.4018/jeco.2016010103.

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With the rapid development of E-commerce, more and more E-commerce enterprises attach great importance to customer experience, and B2C E-commerce enterprises make no exception. The good customer experience can promote customers' perception of the service level of B2C E-commerce enterprises. Based on previous research literature, the research elaborates effect factors of customer experience of B2C E-commerce enterprises, such as website usefulness, website ease of use, transaction costs, customer involvement and Internet word of mouth; establishes the model of customer experience of B2C E-commerce enterprises based on the technology acceptance model and points out the directions for future research.
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10

Huseynov, Farid, and Sevgi Özkan Yıldırım. "Behavioral Issues in B2C E-commerce." Information Development 32, no. 5 (July 9, 2016): 1343–58. http://dx.doi.org/10.1177/0266666915599586.

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11

Numberger, Siegfried, and Carsten Rennhak. "The Future of B2C E‐Commerce." Electronic Markets 15, no. 3 (August 1, 2005): 269–82. http://dx.doi.org/10.1080/10196780500209077.

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12

Bertele, Umberto, Raffaello Balocco, Isabella Gandini, and Andrea Rangone. "B2C e-commerce: the Italian market." International Journal of Business Performance Management 4, no. 2/3/4 (2002): 182. http://dx.doi.org/10.1504/ijbpm.2002.000114.

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13

Singh, Mohini. "E‐services and their role in B2C e‐commerce." Managing Service Quality: An International Journal 12, no. 6 (December 1, 2002): 434–46. http://dx.doi.org/10.1108/09604520210451911.

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E‐services are important in B2C e‐commerce for managing customer relations and enhancing sales. In the electronic world the customer and the merchant do not meet face‐to‐face, and the clients are more discerning with increased options and solutions available to them online. With the click of a mouse a customer can find another provider. As customers embrace e‐commerce their expectations about service, support, and how they make purchases are changing. Services to customers offered electronically to enhance their online shopping experience include search support, e‐response to customer queries, orders and transactions, e‐payment, e‐transaction record management, e‐assurance and trust, e‐help and other online support in the B2C e‐space. This paper discusses the role of e‐services in B2C e‐commerce and how they can be applied to enhance the online customer shopping experience. Findings of two research projects that shed some light on both business and customer perspectives of the role of e‐services in the B2C e‐commerce are launched in this paper.
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14

Bo, Tian, and Wang Jia. "Recommended Trust Evaluation in B2C E-Commerce Based on Fuzzy Analytic Hierarchy Process." International Journal of Knowledge and Systems Science 3, no. 3 (July 2012): 60–69. http://dx.doi.org/10.4018/jkss.2012070106.

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Trust investigation in Business-To-Customer (B2C) E-commerce is usually based on analyzing relative compositions of B2C E-commerce, and mainly focuses on direct perceived trust of consumers. But in real B2C E-commerce, recommended trust of mature consumer is an important channel to enhance trust for a new consumer. A recommended trust evaluation method in B2C E-commerce is proposed based on fuzzy analytic hierarchy process. Firstly, compositions that affect online trust in B2C electronic-commerce are analyzed comprehensively. An individual trust evaluation system is established. Furthermore, for a new consumer, using trust evaluations of multiple mature consumers that he/she is familiar with, the study adopts fuzzy analytic hierarchy process to build composite recommended trust evaluation method. Finally, the proposed recommended trust evaluation method is applied to evaluate recommended trust of real B2C online shopping. It simulates the process of trust evaluating of a new consumer and illustrates the validity of proposed recommended trust evaluation method.
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15

Faraoni, Monica, Riccardo Rialti, Lamberto Zollo, and Anna Claudia Pellicelli. "Exploring e-Loyalty Antecedents in B2C e-Commerce." British Food Journal 121, no. 2 (February 4, 2019): 574–89. http://dx.doi.org/10.1108/bfj-04-2018-0216.

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PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy and website design. Grocery retailing has been selected as the context of research because grocery retailers too have been required to develop B2C e-commerce platforms to meet their consumers’ evolving preferences.Design/methodology/approachA survey was distributed to several students from University of Florence (Italy). Structural equation modeling was used to compile the research, and its results reflect the impact on e-loyalty development on specific features of the e-commerce environment.FindingsThe main findings of this research are related with the importance of website characteristics as antecedents of e-loyalty in online grocery retailing.Originality/valueAlbeit the explored phenomenon has been subject to extensive study, some of its facets are yet to be fully explored. In particular, though the influence of e-trust, e-satisfaction and e-commitment on e-loyalty has been shown, little attention has been paid to the factors affecting these three antecedents of e-loyalty. In this regard, this research focuses on the importance of B2C e-commerce platform characteristics such as security, perceived relationship investment and website design. In addition, the phenomenon was scarcely explored in grocery retailers B2C e-commerce context.
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16

Xu, Yin, Xiu Qin Li, and Ping Ye. "How to Establish the Cost Advantage of Business E-Commerce." Applied Mechanics and Materials 373-375 (August 2013): 1735–38. http://dx.doi.org/10.4028/www.scientific.net/amm.373-375.1735.

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The tide of e-commerce is rolling up in our country;many enterprises announce inter-netted. They build websites, e-commerce platforms, especially in the model of business to consumer (B2C). At present, however many enterprises are in very difficult situation. Therefore, it is necessary to analyze the cost of the B2C business model so as to explore countermeasures in how to establish cost advantage in the B2C e-commerce.
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17

Drigas, Athanasios, and Panagiotis Leliopoulos. "Business to Consumer (B2C) E-Commerce Decade Evolution." International Journal of Knowledge Society Research 4, no. 4 (October 2013): 1–10. http://dx.doi.org/10.4018/ijksr.2013100101.

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This paper is a review on Business to Consumer (B2C) electronic commerce (e-commerce) and it studies its evolution over the last decade. The Internet characteristics that affect B2C are the Internet growth, which at first includes the number of Internet users and secondly, the infrastructure, which is basically the quality and speed of the lines. Moreover, the way the Internet growth has affected the B2C e-commerce growth over the last ten years is studied in three major countries-areas. The USA because it is an Internet developed country with vast e-commerce sales, China because it is a rapidly developing Internet country with a large number of users and fast e-commerce activity growth in the last decade and finally, the European Union, because of its diversity in Internet and e-commerce growth. This paper focuses on the aforementioned three geographic areas and extracts its conclusions from the observations of B2C behavior growth in these areas.
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18

Handayani, Putu Wuri, and Suci Lestarini Nurhayati. "PENDEFINISIAN INSTRUMEN EVALUASI WEBSITE E-COMMERCE BUSINESS TO CONSUMER (B2C)." Jurnal Sistem Informasi 6, no. 1 (July 15, 2012): 10. http://dx.doi.org/10.21609/jsi.v6i1.274.

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Dalam meningkatkan keunggulan kompetitif suatu organisasi, aplikasi e-commerce dapat digunakan untuk meningkatkan proses supply chain suatu organisasi. Saat ini di Indonesia sudah banyak organisasi yang mulai memanfaatkan aplikasi e-commerce B2C (Business to Consumer) dalam memasarkan produknya. Implementasi konsep B2C dilakukan melalui pembuatan website e-commerce yang digunakan untuk bertransaksi secara langsung dengan konsumen. Namun, pembuatan website pribadi untuk perdagangan elektronik tersebut tidak serta merta memberikan kesuksesan bagi perusahaan yang mengimplementasikannya. Di Indonesia, belum banyak website B2C yang bermunculan. Oleh karena itu, sebuah instrumen evaluasi terhadap website e-commerce perlu didefinisikan untuk meningkatkan kinerja website e-commerce. Paper ini akan membahas mengenai proses pendefinisian instrumen evaluasi sebuah website e-commerce ditinjau dari sudut pandang pengunjung pertama, intermittent, dan frequent. Hal ini dikarenakan masing-masing pengunjung memiliki karakteristik yang berbeda dan membutuhkan sebuah instrumen evaluasi yang berbeda pula. Pendefinisian instrumen evaluasi website e-commerce ini didasarkan pada beberapa teori yang sudah ada dan berbagai macam literatur lainnya. In improving the competitive advantage of an organization, e-commerce applications can be used to improve an organization's supply chain process. Currently in Indonesia there are many organizations are beginning to utilize e-commerce B2C (Business to Consumer) applications in marketing their products. Implementation is done through development of B2C e-commerce website that used to trade directly with consumers. However, development of personal websites for electronic commerce does not necessarily provide success for the company that implements it. In Indonesia, only a few B2C websites are popping up. Therefore, an evaluation instrument for e-commerce website needs to be defined to improve the performance of e-commerce website. This paper will discuss the process of defining an evaluation instrument for e-commerce website from the point of view of the first visitors, intermittent, and frequent. This is because each visitor has different characteristics and require a different evaluation instruments. Defining the evaluation instrument e-commerce website is based on several existing theories and various other literature.
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19

Kama, Mame Sanou. "Evaluation of Most Effective Third-Party E-Commerce Platform in Senegal." INTERNATIONAL JOURNAL OF INNOVATION AND ECONOMIC DEVELOPMENT 3, no. 6 (2018): 42–54. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.36.2003.

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With the fast development of the new information and communication technologies and their current involvement in the business world, no country as less developed as it can be, can’t ignore them. Developed and emerging countries have understood it and have very early exploited the opportunities offered by these information and communication technologies. One of their most compelling opportunities is the emergence of electronic commerce. However, the e-commerce is not limited to the purchase and sale of goods and services through the Internet, but it requires a strategic regulation for its proper functioning; because its development passes through its proper functioning. In the majority of the less developed countries, e-commerce is still at its embryonic stage where the large part of online transactions happens in social networks like Facebook and Whatsapp. Senegal is one of those countries, therefore the objective of this research to find a solution on how to organize the Senegalese e-commerce market by proposing the most effective third-party e-commerce platform that can be suitable to its market. There are different types of e-commerce but the most known, used and that have proved their effectiveness are the B2B e-commerce, B2C e-commerce, and C2C e-commerce. According to the Statistics Portal, Statista, the B2B e-commerce worldwide gross merchandise volume was 7,300 billion USD in 2016 and the B2C e-commerce worldwide sales reached 1,859 billion USD the same year. As for the C2C e-commerce, eMarketer estimated its worldwide sales at 1,915 billion USD in 2016. Therefore, they are the third-party e-commerce platforms used as the alternatives and from which the best for the Senegalese e-commerce market is evaluated in the research through the use of the analytical hierarchy process (AHP). The results have shown the B2B third-party e-commerce platform to be the most effective for the Senegalese market; without overlap of alternatives within uncertainties as of the result of the sensitivity analysis.
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Ou, Yan Qun, Li Zhou, and Yu Ping Fang. "Research on B2C Electronic Commerce System Based on X3D/VRML." Advanced Materials Research 328-330 (September 2011): 1689–92. http://dx.doi.org/10.4028/www.scientific.net/amr.328-330.1689.

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Firstly, the thesis analyzes the basic concepts and features of X3D virtual reality modeling language (VRML), X3D is 3D graphic criterion that is follow on, extensible. Secondly, the thesis presents the application frame of VRML in B2C Electronic Commerce systems. By using the technology of VRML, such as the 3D modeling technology, interactive technology and database access technology combined with ASP, the E-commerce system can connect business and customer. The B2C E-commerce platform based on X3D/VRML technology has the trait of instant, 3d, interactive and verisimilitude, provide enhanced receptivity and interactivity for E-commerce. With the organic integration of E-commerce system and VRML technology, the competitiveness of E-commerce will be improved. Virtual 3D B2C E-commerce system will be the platform for enterprise informatization.
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Ahamed, Bulbul, SM Monirul Islam, and Kismat Qaom. "Customers’ Attitude towards E-commerce in Bangladesh: An Empirical Study on Some Selected B2C E-commerce Sites." Journal of Business and Technology (Dhaka) 10, no. 1 (March 1, 2016): 37–54. http://dx.doi.org/10.3329/jbt.v10i1.26905.

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This study aims at identifying salient attributes of e-commerce sites in Bangladesh. The study tries to assess the perception of customers about the performance of major-e-commerce sites on those attributes. Eighteen potential attributes are preliminarily selected, and after conducting a pre-test on 50 sample respondents eleven salient attributes are selected for the study. Finally 108 respondents are taken as the study sample. Mertin Fishbein’s multi-attribute attitude models adopted to measure the customers’ attitude. Respondents were asked their belief and evaluation towards some B2C ecommerce sites. The benchmark of positive belief is hypothesized as 4 in a 5 point scale. The significance of the difference between observed mean of customers’ belief and the predetermined benchmark is measured by left tailed Z statistic. It is found that the sample respondents believe that the performance of the B2C e-commerce sites in Bangladesh is up to the benchmark in teams of only two attributes among the eleven. The findings of this study may be used by the existing B2C e-commerce companies as well as by the future e-commerce entrepreneurs in Bangladesh to establish a quality and customer-driven B2C e-commerce industry. Even the customers will be benefitting if the industry considers the findings of the study.Journal of Business and Technology (Dhaka) Vol.10(1) 2015; 37-54
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Ji, Shou Wen, Yong Hai You, and Xiao Qi Cai. "Research on Selecting Distribution Mode of B2C Business Based on the GAHP and Gray Correlation Method." Applied Mechanics and Materials 174-177 (May 2012): 3560–64. http://dx.doi.org/10.4028/www.scientific.net/amm.174-177.3560.

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Aiming at quantizing the selection of distribution mode in B2C e-commerce enterprises, distribution modes of B2C e-commerce enterprises were analyzed, the idea of the analytic hierarchy process was adopted to design the distribution selection model, GAHP was applied to calculate the weight of each criteria and gray correlation method was utilized to evaluate the superiority of each programs respectively for their different properties. Finally the most suitable distribution mode for B2C e-commerce enterprises can be selected.
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Rokicki, Tomasz. "E-COMMERCE MARKET IN EUROPE IN B2C." Information System in Management 7, no. 2 (June 30, 2018): 133–40. http://dx.doi.org/10.22630/isim.2018.7.2.12.

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The paper presents the changes that have taken place in the E-commerce market in Europe. The European B2C e-commerce sales have been steadily growing since 2011. Still, the growth rate has decreased the last few years, from 18.4% in 2011 to 13.3% in 2015 and 12% in 2016. The value of market in 2016 was Euro 509.9 billion. In the category of B2C e-commerce sales, the UK was the clear leader in Europe. In 2015, the British in total spent Euro 157.1bn online, which is more than France (Euro 64.9bn), Germany (Euro 59.7bn) and Russia (Euro 20.5bn) combined. In addition, the share of the UK was more than twice as much as all the other countries outside the top 10 combined. It was found that E-commerce market developed faster than economy but was dependent from her.
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Ratnasingham, Pauline. "A SWOT Analysis for B2C E-Commerce." International Journal of Cases on Electronic Commerce 2, no. 1 (January 2006): 1–22. http://dx.doi.org/10.4018/jcec.2006010101.

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Kurian, Devasia, and Pethuru Raj Chelliah. "Autonomic Computing for B2C E-Commerce Applications." International Journal of Computer Applications 68, no. 20 (April 18, 2013): 33–40. http://dx.doi.org/10.5120/11697-7425.

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Walton, Richard. "Low-cost assurance for B2C E-commerce." Computer Fraud & Security 2005, no. 10 (October 2005): 4–6. http://dx.doi.org/10.1016/s1361-3723(05)70263-3.

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Melián‐Alzola, Lucía, and Víctor Padrón‐Robaina. "Measuring the results in B2C e‐commerce." International Journal of Quality & Reliability Management 24, no. 3 (March 20, 2007): 279–93. http://dx.doi.org/10.1108/02656710710730870.

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Fitzsimmons, James A., and Jorge Okada. "Evolution of B2C e-commerce in Japan." International Journal of Business Performance Management 4, no. 2/3/4 (2002): 202. http://dx.doi.org/10.1504/ijbpm.2002.000115.

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Giuffrida, Maria, Riccardo Mangiaracina, Alessandro Perego, and Angela Tumino. "Cross-border B2C e-commerce to China." International Journal of Physical Distribution & Logistics Management 50, no. 3 (December 13, 2019): 355–78. http://dx.doi.org/10.1108/ijpdlm-08-2018-0311.

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Purpose The purpose of this paper is to support companies’ risk-informed selection of a logistics solution to operate in China via cross-border e-commerce (CBEC). Design/methodology/approach Decision theory is applied to the recent field of CBEC. This theoretic setup involves a decision maker who must choose among a set of alternatives, whose consequences depend on uncertain factors (Savage, 1954). The study develops an activity-based model to calculate logistics costs in a deterministic setting. Simulations and probabilistic sensitivity analyses are later performed to evaluate the impact of uncertainty. Findings There are four main solutions to enter China, determined by the adopted international transport mean and the presence of a local warehouse. The most important risk factors affecting the choice of the logistics solution are change of CBEC regulation, product value, expected service level and demand level. Originality/value From a theoretical perspective, this study improves CBEC literature, so far characterised by descriptive papers, often lacking industry focus or empirical exploration. It also provides new application opportunities for decision theory, whereas previous contributions have proposed different theoretical approaches, such as transaction cost or institutional theory. From a practical viewpoint, the paper is the first to compare the costs of the main logistics solutions to sell online to China, by taking uncertainty into account. The results can be used to better understand the differences among solutions and identify the most critical parameters. Finally, this research provides some observations for policy implementation.
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Zhang, Xiaheng. "B2C E-Commerce Logistics Network Optimization Model." Journal of Global Information Management 30, no. 3 (August 2022): 1–19. http://dx.doi.org/10.4018/jgim.20220701.oa7.

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In this paper, considering the characteristics of e-commerce logistics and the problems arising from the construction of logistics network, based on the full investigation and research of the B2C electricity supplier operation mode, we have studied and summarized the research results of scholars at home and abroad aiming at the related problems, and summarized and summarized the methods and steps of logistics network optimization in the whole country. First, we established the logistics network structure.The definition of network level, node function and connection between nodes is carried out. Then, through the improved urban agglomeration order gravity model, the scope of self logistics city is screened. Finally, the link of logistics network structure is scheduled for completion with the goal of cost optimization.
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Et.al, Jacinda Sukendia, Nanang Harianto. "The Impact of E-Service Quality On Customer Engagement, Customer Experience and Customer Loyalty in B2c E-Commerce." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (April 11, 2021): 3170–84. http://dx.doi.org/10.17762/turcomat.v12i3.1556.

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The purpose of this research is to examine the correlation of e-service quality, customers’ experience, customers’ engagement, and customers’ loyalty within B2C e-commerce. This paper describes a theoretical model for investigating the main dimension that influences on e-service context for loyalty: website design, fulfillment/reliability, customer service and security/privacy. Survey data were collected from 205 respondents who had made transactions through B2C e-commerce website in the last six months. The partial least squares technique was applied to test the research model. Based on the theoretical model, a comprehensive set of hypotheses were formulated and a methodology for testing them was outlined. These hypotheses were tested empirically to demonstrate the applicability of the theoretical model. The results indicate that customer experiences are influenced by e-service quality, customer engagement alongside with loyalties with B2C E-commerce. Meanwhile the other two factors, customer engagement and e-service quality were not influential to customer loyalty. This study offers a new understanding of customer loyalty in B2C e-commerce..
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Yang, Lu Ming, Tao Li, and Juan Li. "The Interactive Strategy of B2C E-Commerce Website." Advanced Engineering Forum 6-7 (September 2012): 978–84. http://dx.doi.org/10.4028/www.scientific.net/aef.6-7.978.

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With the fiercer competition of B2C e-commerce websites, interactivity has gradually caught the attention of businesses, which signifies the importance of studying the method to improving web interactivity so as to provide better services for customers. Based on the supposition that the proper setting of interacting way can improve interactivity effectively, this paper discusses the proper methods from the aspects of interactivity between the website and customers, the interactivity between the service client and customers and the interactivity among customers according to the relevant theories of Applied Statistics. Through the analysis on the comprehensive information of the interactivity of the 100 B2C e-commerce websites based on the judgment sampling of non-probability, the systematic, comprehensive interactive strategy of B2C e-commerce website is proposed.
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Huang, Yijun, and Kaikai Yin. "Research on the Evaluation and Selection of Third-Party Logistics Providers in B2C E-Commerce Mode." Journal of Electronic Commerce in Organizations 12, no. 2 (April 2014): 74–88. http://dx.doi.org/10.4018/jeco.2014040106.

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For B2C e-commerce enterprises, it is of great importance to select the third-party logistics (3PL) providers. The paper, focused on the concept of “logistics capability”, took full account of the characteristics of B2C e-commerce and its logistics service and referred to the research findings of scholars. As a result, on six dimensions, the evaluation indexes of 3PL providers' logistics capability in the mode of B2C e-commerce were identified. Besides, Case studies were conducted with multi-index decision and evaluation methods based on Relative Approximation, showing that the final results are reliable.
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Wang, Ying, Qin Gao, and Yuan Yuan Zhang. "Research on Trust Problems in B2C E-Commerce." Applied Mechanics and Materials 40-41 (November 2010): 937–40. http://dx.doi.org/10.4028/www.scientific.net/amm.40-41.937.

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With the rapid development of e-commerce in China, the trust problems in B2C e-commerce has become a hot issue. This paper introduces the concept of trust and analyzes the existing trust problems in e-commerce in China. And the corresponding countermeasures are proposed.
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35

Bökamp, Lena. "E-Commerce treibt Paketmengen ans Limit." Lebensmittel Zeitung 73, no. 24 (2021): 38. http://dx.doi.org/10.51202/0947-7527-2021-24-038.

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Die deutschen Paketdienste verzeichneten 2020 einen sprunghaften Anstieg bei den B2C-Sendungen. Der Haupttreiber war der pandemiebedingte Boom im Onlinehandel. Die Auswirkungen dürften tiefgreifend und nachhaltig sein – und schrauben die Prognosen in neue Rekordhöhen.
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36

Tripathy, Biswajit, and Jibitesh Mishra. "A Generalized Framework for E-Contract." International Journal of Service Science, Management, Engineering, and Technology 8, no. 4 (October 2017): 1–18. http://dx.doi.org/10.4018/ijssmet.2017100101.

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With the growth of internet technologies, e-commerce activities are growing exponentially. It is being used in different IT applications. Electronics contracting is a major part of the e-commerce activity. Contract between the exchanging sides have been adopted as a solution that guarantees the right of participants and increases mutual trust. Electronic contract (e-contract) or Trading Partner agreement (TPA) can be done between the stakeholders involved including the payment authority, buyer & seller. Since the year 1998, open buying on the internet (OBI) protocol is being used for business to business(B2B) internet commerce. XML based frameworks such as BizTalk, commerce XML, eXML, eCo frameworks are increasingly being used to bridge the gap between the buyer and seller. Multiple e-commerce standards need to be integrated in order to have a standard framework. In this paper, the authors have proposed a generalized framework for e–contract considering the domain of e-commerce like B2B, B2C & C2C into consideration.
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Martynkiewicz-Frank, Monika. "E-COMMERCE CHALLENGE WITHIN B2C TRANSACTIONS INSIDE EU COUNTRIES." PRACE NAUKOWE UNIWERSYTETU EKONOMICZNEGO WE WROCŁAWIU, no. 515 (2018): 157–65. http://dx.doi.org/10.15611/pn.2018.515.12.

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38

Gan, Ping. "Users Shopping Behavior Mining of B2C E-Commerce." Advanced Materials Research 765-767 (September 2013): 1568–71. http://dx.doi.org/10.4028/www.scientific.net/amr.765-767.1568.

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Rich transaction information and customer data can be recorded by the back-end database of e-commerce sites. By the application of the basket model in data mining analysis the correlation between data and predict customer loyalty. Then combined with the customer's shopping behavior, sales promotions pattern based prediction model is proposed and implemented. The research results will enable the B2C e-commerce to make the appropriate commercial promotion, and to improve the profitability of the company in the B2C mode by customer behavior, personal preferences.
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Andi Dahroni.,S.T.,M.Kom. "ANALISIS PENERIMAAN SISTEM MOBILE COMMERCE MENGGUNAKAN B2C E-COMMERCE SUCCESS MODEL." TEMATIK 3, no. 2 (December 30, 2016): 92–105. http://dx.doi.org/10.38204/tematik.v3i2.88.

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Abstrak : Persaingan dalam dunia usaha tentunya semakin kompetitif mengakibatkan perusahaan harus fokus pada unsur kinerjanya dengan memperhatikan customer satisfaction. Sistem Informasi saat ini memainkan peran strategis dalam menghadapi persaingan bebas.(Suzanto, 2015). Demikian pula halnya dengan Perusahaan seperti lazada yang memberikan pelayanan berupa toko online untuk memenuhi kebutuhan pelanggannya. Dalam rangka memberikan pelayanan terhadap pelanggan peran sistem informasi sangat penting dalam rangka pemberian informasi produk-produk yang akurat dan jelas kepada pelangganya. Sejak munculnya internet, B2C e-Commerce telah tumbuh secara substansial di seluruh dunia. Sementara banyak penelitian telah meneliti faktor yang mempengaruhi adopsi e-commerce, tidak banyak studi telah meneliti fenomena adopsi pasca kesuksesan. Penelitian-penelitian yang telah menyelidiki IS sukses dan ekstensi yang diperlukan untuk mengakomodasi e-commerce terutama secara konseptual. Beberapa telah berusaha untuk menguji dan memvalidasi model empiris. Tujuan dari penelitian ini adalah untuk mengisi kesenjangan ini. Model dan hubungan diuji dan divalidasi menggunakan data yang dikumpulkan dari 425 konsumen online di Indonesia. 7 dimensi yang saling terkait pada model keberhasilan B2C e-commerce, yaitu kualitas layanan, kualitas sistem, kualitas informasi, kepercayaan, persepsi manfaat, kepuasan pengguna dan niat kelanjutan. hubungan langsung antara dimensi diidentifikasi. Ini menunjukkan bahwa niat pengguna untuk terus menggunakan situs ritel online secara langsung dipengaruhi oleh manfaat yang dirasakan, kualitas layanan, kepercayaan, dan insentif loyalitas. kepuasan pengguna secara langsung dipengaruhi oleh kualitas layanan dan kepercayaan, sementara persepsi manfaat secara langsung dipengaruhi oleh kepercayaan. Trust di pengecer online secara langsung dipengaruhi oleh kualitas layanan.
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Xie, Shu Xia, Qing Guo Wang, and Fa Xing Huang. "Research on the Choice of Quality Signal of B2C Enterprise under Asymmetric Information." Applied Mechanics and Materials 462-463 (November 2013): 905–9. http://dx.doi.org/10.4028/www.scientific.net/amm.462-463.905.

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Firstly, this paper analyzed the characteristics of the quality signal of the products in B2C e-commerce enterprise based on a large number of documents. And then, according to the game theory, it proposed a risky avoidance model of the quality signal selection of the products of e-commerce enterprises under asymmetry information. Lastly, it summarized several strategies about the quality of the products of signal selection in B2C e-commerce enterprises based on this model.
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41

Hong, Xiao, Qian Jingjing, and Tang Xingli. "B2C E-commerce Vehicle Delivery Model and Simulation." Information Technology Journal 12, no. 20 (October 1, 2013): 5891–95. http://dx.doi.org/10.3923/itj.2013.5891.5895.

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42

Patil, Harish, and Brig Rajiv Divekar. "Inventory Management Challenges for B2C E-commerce Retailers." Procedia Economics and Finance 11 (2014): 561–71. http://dx.doi.org/10.1016/s2212-5671(14)00221-4.

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Ali, Shaffiah, Ab Razak Che Hussin, Samsuryadi, and Jamilah Mahmood. "Social Media Element for Persuasive B2c E-Commerce." Journal of Physics: Conference Series 1196 (March 2019): 012001. http://dx.doi.org/10.1088/1742-6596/1196/1/012001.

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44

Hammond, Kathy. "B2C e‐Commerce 2000 2010: What Experts Predict." Business Strategy Review 12, no. 1 (March 2001): 43–50. http://dx.doi.org/10.1111/1467-8616.00165.

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He, Miao, Changrui Ren, and Han Zhang. "Intent-based recommendation for B2C e-commerce platforms." IBM Journal of Research and Development 58, no. 5/6 (September 2014): 5:1–5:10. http://dx.doi.org/10.1147/jrd.2014.2338091.

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46

Ranganathan, C., and Sanjeev Jha. "Examining Online Purchase Intentions in B2C E-Commerce." Information Resources Management Journal 20, no. 4 (October 2007): 48–64. http://dx.doi.org/10.4018/irmj.2007100104.

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47

Lamprecht, Axel, and Alexander Mack. "Auslandsmarkterschließung durch E-Commerce (AdE) im B2C-Markt." Business + Innovation 1, no. 3 (November 2010): 18–26. http://dx.doi.org/10.1007/bf03225293.

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Martin, Nancy L., David T. Green, and Kimberly Furumo. "Exploring web user styles in B2C e-commerce." International Journal of Electronic Marketing and Retailing 1, no. 2 (2006): 115. http://dx.doi.org/10.1504/ijemr.2006.011029.

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Oppenheim, Charles, and Louise Ward. "Evaluation of web sites for B2C e‐commerce." Aslib Proceedings 58, no. 3 (May 2006): 237–60. http://dx.doi.org/10.1108/00012530610701022.

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Gutowska, Anna, Andrew Sloane, and Kevan A. Buckley. "On Desideratum for B2C E-Commerce Reputation Systems." Journal of Computer Science and Technology 24, no. 5 (September 2009): 820–32. http://dx.doi.org/10.1007/s11390-009-9274-8.

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