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Dissertations / Theses on the topic 'B2C e-commerce'
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1
Shohat, Michael. "E-Commerce in Chile Entwicklungspotenziale für B2B, B2C & C2C." Saarbrücken VDM Verlag Dr. Müller, 2007. http://d-nb.info/985669349/04.
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Chen, Cheng-Hao. "Trust establishmentConcepts and implementation in B2C e-commerce." Thesis, University of London, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.529485.
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Niehaus, Arne. "Analyse der Bewertung verschiedener Zustellungsoptionen im B2C e-Commerce." Institut für Transportwirtschaft und Logistik, WU Vienna University of Economics and Business, 2005. http://epub.wu.ac.at/2994/1/Niehaus.pdf.
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This thesis analyses the evaluation of various delivery-services in the business to consumer
fraction of e-commerce. Simplified it can be said, that businesses try to satisfy the so called
"convenience factor" of the growing segment of single households and double-income
households through their online shopping activities, which is mirrored in the substantial
growth-rates of e-commerce in the industrial nations. The efficiency of such a system,
however, is determined by logistical effectiveness in particular concerning the "last-mile"
between the final distribution point and the consumer.
The study is therefore aimed at evaluating the relevance and sequence of the main
components of a delivery service by the customer and thereby to also examine the acceptance
of so called "Box-Systems" as opposed to conventional delivery systems in Austria.
As the acceptance of online shopping is closely related to the acceptance and use of the
internet this thesis begins with an introductory chapter on the trends of internet use in Austria
followed by an analysis of the problems of delivery in long distance commerce with emphasis
on the last-mile problematic. A short description and classification of the statistical method of
Conjoint Measurement sets the framework for the development and structuring of the survey
as a basis for the empirical study. This method allows the author to measure the importance of
the constitutive factors on the sequence of the different options. Finally the empirical study in
the form of a survey with a sample size of 189 evaluated questionnaires is described and the
results are analysed.
The study reveals that overall the place of delivery is the most important criterion closely
followed by price, whereas the time of delivery only plays a secondary role and punctuality
seems to constitute the crucial competitive edge. In addition the partworths also reveal a
number of new findings, especially concerning time frames. (author's abstract)Series: Schriftenreihe des Instituts für Transportwirtschaft und Logistik - Logistik
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Chen, Cheng-Hao. "Trust establishment : concepts and implementations in B2C e-commerce." Thesis, Royal Holloway, University of London, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.529453.
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Lee, Sze Kin. "Adoption of Business to Customer (B2C) E-commerce in Macau." Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1636418.
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Pittayachawan, Siddhi, and siddhi pittayachawan@rmit edu au. "Fostering consumer trust and purchase intention in B2C e-commerce." RMIT University. Business Information Technology, 2008. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080725.101739.
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Regardless of the popularity of B2C e-commerce, trust is a main barrier impeding success of online shopping. In fact, a lack of trust discourages consumers from making purchases over the Internet. Previous research was set out to address this issue; however, the findings were benefited by academia rather than by e-vendors, and this becomes the gap in this topic. This research was aimed to develop guideline to foster consumer trust and purchase intention to shop online for e-vendors. It was achieved by using mixed methods: quantitative and qualitative studies. In the quantitative study, an online survey was created as an instrument for capturing attitude of consumers related to trust in B2C e-commerce in a global scale. The survey data was then collated and analysed with structural equation modelling (SEM). The findings from the quantitative study were subsequently confirmed with the qualitative study, which was accomplished by conducting focus group analysis. Interpretive analysis was used to analyse the data captured from the focus groups. Also, new findings were identified in this study to further enhance consumer trust. By comparing the findings from both quantitative and qualitative studies, contribution of this research is to enable e-vendors to foster trust in B2C e-commerce based on three aspects: e-vendor's elements, affiliating parties and e-vendor's record. For e-vendor's elements, this research identifies that privacy should be provided to consumers; secure transactions, secure servers and sophisticated authentication systems should be supported; e-commerce websites should be well-designed; consumers' request should be honoured; privacy statements, trusted seals and return policies should be made available on e-commerce websites; online communities should be incorporated; proof of real business should be easily identified; and, e-vendors should establish good communication with their potential customers. For affiliating parties, this research finds that e-vendors should associate with financial intermediaries and trusted third parties to further gain trust from consumers. Finally, for e-vendor's record, this researc h reveals that e-vendors should maintain good relationships with their customers in order to build good business records that potentially encourage more consumers to make purchases with them. In addition, the contribution to the body of knowledge from this research is a new direction of how to address trust issues in B2C e-commerce, which can be further explored in the future.
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Al-Qaed, Faisal. "An adaptive decision support system (adss) for B2C e-commerce." Thesis, University of Manchester, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.488763.
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Mellor, Robert Brooke. "Innovation nuclei in SMEs involved in Internet B2C e-commerce." Thesis, Kingston University, 2006. http://eprints.kingston.ac.uk/20297/.
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The research carried out aimed to illuminate how innovation arises and spreads within an SME internal environment. SMEs are an area where innovations can be readily identified and the company size makes tracking the spread of innovations possible. B2C e-commerce was chosen because the sector is smaller and thus more manageable than B2B. The period chosen (1997-2003) was a period where companies, especially SMEs, had to deal simultaneously with technological change, market change and organizational change and this called for a good deal of innovation and innovation management. Since IT is used to enable both business and marketing innovations it provides a good thematic link between the areas of innovation and Internet marketing. Thus innovations, especially in Internet marketing and advertising, were analysed further and compared to popular predictions. An empirical analysis of nineteen innovations from SME case companies in several EU nations revealed the importance of a hitherto underrated type of innovation similar to inspiration and here called 'Diversity Innovation'. It is postulated that it is 'Diversity Innovation' which is the major driving force in SMEs, because SMEs are typically cut off from invention innovation. Furthermore - by using simple algebra - it was seen that it is the transaction costs associated with communication that are the limiting factor for 'Diversity Innovation'. The logical consequence of this is that the major management challenge for growing SMEs occurs around size 50 employees. This is in stark contrast to conventional nomenclature, which ignores this important division and lumps all 10-99 employee companies together as 'small enterprises'. The analyses also showed innovation nuclei - the persons around whom the innovations crystallized - to be individuals with multiple specialist backgrounds. This is interpreted as again pointing towards the importance of transaction costs for communication between specialists, because transaction costs are lower when the individual is multiply specialized. Trans-nationals (trans-migrants, 'foreigners', here called CED's; people ,culturally and/or ethnically dífferent from the people in the SME's home nation) were especially prominent amongst innovation nuclei and it {s speculated that this group had been exposed to especially high retraining pressures. CED's in small companies active in immature markets experienced little difficulty in gaining acceptance for their innovations. Conversely, CEO's in companies within mature markets experienced great difficulty in spreading innovations within their environment, and the most likely explanation is because of the large distance (the 'Innovation Gap') between the CEO involved and the leadershlp/consensus group, as defined by Adaption-Innovation theory. Indeed, 'in mature markets, initial innovations by CEO's provoked a Trickle Down effect, this rebound often taking the form of disenfranchisement of the CED involved, who saw their ideas transformed into a consensus group concept, from which they were excluded, resulting in de-motivation and the consequent restriction in the generation and spread of innovation in the corporate environment. Whilst qualitative and semi-quantitative techniques were used in research into innovation, research into Internet Marketing were analysed by quantitative techniques and showed that many generally assumed popular concepts are misleading. Results at variance with accepted wisdom included: • Market transparency on the Internet is quite restricted and open to manipulation by suppliers. • There was no evidence that URL submissions to web search engines will improve sales. • There was no evidence that communication between the company and those clients requesting information, improved sales. • There was no evidence that 'chat' or other peer-to-peer web facilities improved sales. • Returning customers are few and it is their satisfaction with the product, not with the web site, that determined if they return. • A very high background rate of random hits, as opposed to customers, makes analysing web statistics a fruitless task. Conversely sales statistics can be used to prioritise which products are given good web coverage. • Bulk e-mailing of offers may be a less successful method for achieving sales than a web site is. • On-line payment is not a great advantage because third-party payment gateways and even the company bank, mostly fail to support the small merchant. • Intemiedlatlon amongst SME partners lacks adequate support, but dis- and re-intermediation is not rapid. 1997-2003 was a time when Internet knowledge was scarce and popular predictions from this period were chillingly wrong for SMEs. Those companies where such knowledge was part of their core competencies - and thus may have relied less on popular predictions - succeeded most, but overstepping core competencies, or where the leadership/consensus group kept them rigidly partitioned from the necessary technical knowledge, resulted in potentially serious negative consequences. To avoid this it is suggested that SME management should include a two-way 'innovation pipeline' for companies with around 120 employees or more.
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Risch, Daniel. "Nutzung von Kundenprofilen im E-Commerce : dargestellt am Beispiel des B2C-E-Commerce in der Schweiz /." Lohmar ; Köln : Eul, 2008. http://d-nb.info/988652838/04.
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Novák, Jiří. "Analýza a návrh distribuční B2B, B2C aplikace." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2010. http://www.nusl.cz/ntk/nusl-222591.
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The diploma thesis is concerned with an analysis and design of distributional B2B and B2C application. The fundamental part is especially focused on design of features and functions of the application, selection of suitable technologies and the project of the data storage. The diploma paper also contains a scheme of administration of particular versions and binding regulations for development and resulting maintainance and expanding of the application.
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Unland-Schlebes, Christiane. "B2C online dispute resolution : aussergerichtliche Online-Streitbeilegung für Verbraucherkonflikte im E-commerce /." Lohmar : Eul Verlag, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014696401&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Hladíková, Jana. "Zavedení modulu elektronického obchodování." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221780.
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The diploma paper deals with the introducing of an e-business module in the MVDr. Ivo Dupal - SANVET company in which I have been currently working. The paper involves the Internet and e-business analyses and an analysis of the MVDr. Ivo Dupal - SANVET company and a proposal for the introduction of e-business in the above mentioned company. The paper also comprises an implementation proposal to solve this problem issue and its economic and managerial evaluation.
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Smith, Anita. "Strategies for E-Commerce Adoption in a Travel Agency." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5943.
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In 2016, online travel sales increased 8%, resulting in profits increasing to over 565 billion U.S. dollars. Traditional travel agencies in brick-and-mortar storefronts are facing challenges related to competing with online travel agencies (OTAs), attracting new customers, and retaining existing customers. The purpose of this qualitative case study was to explore the e-commerce processes, business models, and strategies that leaders of traditional travel agencies use to compete with OTAs. The study sample consisted of 8 travel professionals from 3 small travel agencies located in the mid-Atlantic region of the United States. The conceptual framework for this study was Rogers's diffusion of innovation theory. Data for the study were derived from semistructured interviews, review of travel agency documents and websites, and review of interview transcripts. Data analysis and methodological triangulation included coding, organizing, interpreting, and summarizing data to identify themes. Four themes emerged: the effect of e-commerce on travel agents' performance, competing with online travel agencies, marketing strategies to attract and retain customers, and e-commerce processes used in travel agencies. Fifty percent of travel agents' business declined, and performance decreased because customers used OTAs or e-commerce websites to purchase vacations. Travel agents specialized in niche' travel destinations to compete with OTAs. Travel agents differentiated products and services to attract and retain customers. Leaders may use the findings to develop strategies, improve business processes, and profitability, thereby, increasing revenues, creating jobs, and providing income for families.
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Cmíral, Lukáš. "Analýza online prodeje zájezdů." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-81917.
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This thesis is focused on the e-commerce in tourism, current trends associated with the development of technologies used in e-commerce in tourism and the application of new technologies in online selling of packages holiday. The first chapter is focused on e-commerce in tourism in general. The second chapter is focused on 6 most used B2B and B2C systems for travel agencies and on their comparison. The third chapter is focused on the phenomenon of german packages being sold by czech travel agencies in Czech republic.
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Sparre, Carl. "Outsourcing av faktureringslösningar i näthandelsföretag (B2C)." Thesis, Linköping University, Department of Management and Economics, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-784.
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Den nya ekonomin innebär ett mer dynamiskt klimat för företagen. Detta ställer nya krav på företagens anpassningsförmåga. Outsourcing är ett sätt att bemöta ovan nämnda flexibilitetskrav. E-handel är en annan del av den nya ekonomin. Allt fler konsumenter upptäcker fördelar med att"shoppa on-line". En aktuell fråga är hur företagen skall ta betalt av sina kunder. I Sverige är det CD- skivor, böcker, datorer och datorrelaterade produkter som stått för den största delen av näthandeln. När det gäller ovanstående produkter rör det sig om relativt billiga produkter och ganska stora betalningsvolymer. Det ställs alltså krav på företagen att kunna hantera ett relativt stort antal betalningar redan från start. Många ”näthandelsföretag” är dessutom nystartade, vilket kan innebära att man inte har råd att köpa in dyra faktureringssystem etc. Man vill istället ofta koncentrera sig på sin kärnkompetens och komma i gång så fort som möjligt till lägsta möjliga kostnad. Ett sätt att undvika de stora fasta kostnader, vilka investeringar i faktureringssystem kan medföra, är att outsourca faktureringsfunktionen. Outsourcing medför att verksamheten kan drivas med löpande kostnader istället för fasta, vilket borde kunna bidra till att lönsamhet kan uppnås snabbare i företagen. Outsourcing av faktureringsfunktionen borde således vara av stort intresse för många av företagen i den nya ekonomin. Denna studie analyserar de problem och möjligheter som uppstår när näthandelsföretag (B2C) bestämmer sig för att outsourca faktureringsfunktionen.
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Xiao, Bo. "Product-related deceptive information practices in B2C e-commerce : formation, outcomes, and detection." Thesis, University of British Columbia, 2010. http://hdl.handle.net/2429/20470.
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With the rapid growth of e-commerce, online fraud and deception are also on the rise. However, compared to the rising public sensitivity to e-commerce deception, the academic research community’s interest in studying this phenomenon has not been high. Given the paucity in this area, this research aims to provide answers to the following research questions: How can product-related e-commerce deception be performed? How will different deceptive information practices affect consumer judgment and decision making? What are the consequences of e-commerce deception, when it is detected by consumers? How can counter-deception mechanisms be designed to help consumers better detect product-related e-commerce deception?
To address these questions, a typology of deceptive information practices that takes into account the unique characteristics of business-to-consumer (B2C) e-commerce was first developed, providing a conceptual starting point for this research. Next, two online experiments were conducted to examine the effects of different e-commerce deception tactics on consumer decision making and to explore the effects of two design characteristics of a potential counter-deception mechanism (i.e., warning) on consumers’ deception detection performance.
This research not only furthers our understanding of the phenomenon of e-commerce deception but also provides valuable input for government monitoring/regulating agencies, consumer protection/advocacy organizations, and industry associations in their effort to combat deception online. This research thus contributes to a user-focused approach to IS adoption research.
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Danieli, Ela. "Social Media Marketing System Aiming at Increasing Purchase Intentions on B2c E-Commerce Sites." Thesis, Linnéuniversitetet, Institutionen för medieteknik (ME), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54255.
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The purpose of this thesis is to analyse and to explore how B2C e-commerce businesses could use social media marketing strategies to increase their consumers purchase intentions on their sites. Findings enabled the development and research of a comprehensive social media marketing system which includes a general set of components and tools aiming at increasing purchase intentions on such sites. The theoretical framework of the thesis is based on literature as well as previous studies of Social Media, Social Media Marketing, Social Media Marketing System, E-commerce, B2C, Social Commerce, S-commerce, Online Purchase Intentions, Trust and Social Trust. A conceptual framework was created and led the research method which used a convergent parallel mixed method design that includes gathering and analysing both qualitative and quantitative data. The data is gathered from potential users and clients of the system and led by the user-centered design (UCD) process. The obtained qualitative and quantitative data was analysed separately and then merged together by a side-by-side comparison. With the use of this approach, several ways businesses can increase consumers purchase intentions towards their B2C e-commerce site were discovered. Social media presence, published content, publishing frequency, content type, special sale promotions and social media friends are variables that have been found to be influential upon purchase intentions. The integration of a social media marketing system combined with these variables was found to be a successful tool for B2C e-commerce businesses wanting to increase consumers purchase intention through social media networks.
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Petrisano, Filippo. "Analisi, progetto e realizzazione di un sito Web di E-Commerce B2B e B2C multilingue: Il caso Inovit S.R.L. e lo sviluppo di emgcompany.it." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017. http://amslaurea.unibo.it/13621/.
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Lo scopo di questo lavoro di tesi è stato progettare e realizzare un sito Web di E-commerce per un’azienda nel settore automotive.
Si discuterà di cos’è l’e-commerce, i benefici che offre e tutti i principali strumenti tecnologici per la creazione di un sito di vendita online. Saranno trattati i Web server, i linguaggi di programmazione e mark-up, oltre che i relativi framework.
Sarà quindi offerta al lettore una presentazione delle aziende interessate nel lavoro e un’accurata analisi delle richieste del cliente. Tra le più importanti, l’integrazione di transazioni B2B e B2C, le pagine multilingue, una ricerca intelligente dei prodotti.
Dopo lo studio progettuale, nella pratica sarà trattata la struttura del nuovo database e l’importazione del database esistente. Successivamente si affronterà lo sviluppo del sito nel back-end e nel front-end, pensando a un’esperienza user-friendly.
Saranno inoltre fornite le nozioni basilari su come creare un sito Web di successo.
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Al, Sokkar Abdullah Ahmad Musa. "Multimodal human-computer interaction for enhancing customers' decision-making and experience on B2C e-commerce websites." Thesis, University of Leicester, 2014. http://hdl.handle.net/2381/29330.
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The main aim of this thesis was to identify, complement and refine the factors that contribute to users’ intention to purchase, satisfaction and attitude toward using a particular B2C online environment, as well as the causal relationships between these factors. A systematic literature review on Information System (IS), Market Research, and User Experience (UX), which has informed the design and development of a pilot study, has been conducted. Results have led to the conception of an online shopping decision-making (OSDM) model called ‘Episodic UX Model on Decision-Making’ (EUX-DM). It has been developed by integrating the established Technology Acceptance Model (TAM) as well as Information System Success Model (ISSM), and emerging UX models, and Expectation-Confirmation Theory (ECT). Results from analysing 305 responses to the web-based questionnaire aimed to evaluate EUX-DM verified its validity. In addition, after investigating the users’ preferences for the possible modifications related to the use of visual avatar in a particular B2C e-Commerce website for information presentation, another research focus has been placed on identifying the real conversational functions and their related communicational behaviour in designing male and female visual avatars’ facial expressions and body gestures. Following this, four different types of information presentations have been developed to be used in a contrived B2C online shopping environment, namely: (i) 2D static graphical and textual information, (ii) non-expressive avatars, (iii) avatars with facial expressions, (iv) and avatars with facial expressions and body gestures information presentations. Consequently, these information presentations were empirically investigated through two experimental studies. The outcomes of these studies indicated that the gender of the avatar and participants were found to be insignificant factors for any of the measured qualities, and the use of visual avatars with animated facial expressions and body gestures positively influenced customers’ usage attitude, intention to purchase and satisfaction.
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Wang, Ping An. "The Effect of Knowledge of Online Security Risks on Consumer Decision Making in B2C E-Commerce." NSUWorks, 2010. http://nsuworks.nova.edu/gscis_etd/332.
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This dissertation research studied how different degrees of knowledge of online security risks affect B2C (business-to-consumer) e-commerce consumer decision making. Online information security risks, such as identity theft, have increasingly become a major factor inhibiting the potential growth of e-commerce. On the other hand, e-commerce consumers lack knowledge and awareness of security risks in the online shopping environment and make decisions under conditions where precise probabilities of risks are not available. Based on research in the decision theory field, a person's knowledge of a risk is assumed to fall under one of four states: known certainty, known uncertainty, unknown uncertainty, and unknowable uncertainty. A theoretical model was developed in this study, and based on the model explicit hypotheses were stated which relate a consumer's degree of risk knowledge and the consumer's online security risk evaluation and purchase decision making.
This research used an experimental approach to study the effect of different levels of consumers' knowledge of a typical online security risk on their purchase behavior. Following a pilot experiment to test and refine the experimental design, a between-subjects experiment was conducted with the four knowledge states as treatments among 160 subjects. Results indicated that the consumers' willingness to pay to avoid risks and their intention to purchase online vary systematically under different knowledge conditions. Results suggested that people can distinguish between risk and uncertainty and will pay a premium to avoid uncertainty.
Specifically, this research suggests that people can judge risky versus ambiguous situations in real-life tasks such as judging the risk in conducting e-commerce transactions. Under ambiguous conditions, people would like to pay more to avoid the ambiguity. This has implications for communicating e-commerce risks to consumers.
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Numberger, Siegfried. "New methods of scenario analysis and their application to detecting future structures of B2C E-commerce /." [S.l.] : [s.n.], 2006. http://opac.nebis.ch/cgi-bin/showAbstract.pl?sys=000254889.
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Nazari, Haron, and W. G. "E-konsumenternas köpbeteende och leveransalternativ som konkurrensmedel : Ett kvalitativ och kvantitativ flerfalls studie." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-20502.
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E-handel är en revolutionerande industri som växer ständigt och kommer med all sannolikhet att fortsätta växa i en accelererande fart. Syftet med denna studie är att få en överblick över vilka faktorer som påverkar svenska konsumenters köpbeteende i samband med e-handel. Samt vilka faktorer som spelar en anspelande roll vid val av leveransaktör för e-handelsföretagen. Studien visar hur valet av leveransaktör kan påverka både konsument och företag och vilka krav som ställs i samband med en leverans. Insamlingen av teori och data genomfördes med hjälp av en litteratur studie, enkätundersökningar och intervjuer. De viktigaste faktorerna som påverkar konsumenternas köpbeteende vid hemsidans utformning visade sig vara websidans pålitlighet (säkerhet) och websidans användbarhet följt av interaktivitet Konsumenterna ansåg att en marknads mix och en estetisk tilltalande hemsida inte påverkar deras köp avsevärt. Vid val av den logistiska aspekten så som frakt, ses en leverans som ankommer i tid, och en fri frakt vara av störst betydelse bland deltagarna. De angivna faktorerna visade sig även påverka återkommande köp från samma hemsida i framtiden. E-handelsföretagen ser inte leveransalternativet som ett konkurrensmedel bland sina konkurrenter då alla de ledande distributörerna erbjuder samma tjänster så som spårbar frakt, korta leveranstider och enkelhet. Vid val av leveransaktör har samtliga företag rangordnat leverans tid, möjligspårning och snabb respons tillsammans med pris och godsförlust/godshantering som dem två viktigaste faktorerna.
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Agag, Gomaa. "A framework for B2C and B2B e-commerce ethics and its effect on customer satisfaction : a comparison study between the UK and Egypt." Thesis, University of Plymouth, 2016. http://hdl.handle.net/10026.1/4588.
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Internet is fundamentally transforming the nature of the relationship that businesses have with consumers and the public. While e-commerce has witnessed extensive growth in recent years, consumers concerns regarding ethical issues surrounding online shopping also continue to increase. With increasing acceptance of the internet as a source for retail, ethical issues concerning internet usage have prompted serious concerns to consumers and created new challenges for practitioners. These growing concerns about safety and ethical behavior in online retailing can harm and restrain internet retail growth and deter consumers from online activities. Marketers must understand how these ethical challenges relate to dissatisfaction and distrust in the online retailing environment to foster further growth. The vast majority of earlier research on this area is conceptual in nature and limited in scope by focusing on consumers’ privacy issues. In an online context, this study proposes and tests a conceptual model that will discover the relationships between ethical factors associated to online providers’ web sites (e.g. security, privacy, non-deception, fulfilment, service recovery, shared value, and communication) and customer satisfaction to online providers’ web sites. It also explores a mediating role of trust and commitment on the link between ethical factors and customer satisfaction. Furthermore, the current study examines the differences between e-commerce ethics between the UK and Egypt in the context of B2C and B2B e-commerce. The conceptual model is then tested with a total of 980 completed questionnaires collected from two sample countries; namely, Egypt and the UK. These were analysed through a multivariate analysis using a variance-based statistical technique known as Partial Least Squares Structural Equation Modelling. The findings of this study show significant support for the proposed model. As predicted, BPSE is a second-order construct composed of seven dimensions (i.e., security, privacy, fulfilment, non-deception, service recovery, communication, and shared value). Trust and commitment mediate the relationship between BPSE and satisfaction. In addition, II reliability/fulfilment and non-deception are the most effective dimensions in BPSE. Byer’s perceptions regarding sellers’ ethics (BPSE) has a significant influence on consumer satisfaction. No major differences between the two country models were found. These findings have both theoretical and practical implications in that the results have provided empirical evidence on the indirect impact of BPSE on customer satisfaction and can serve as an indication in practice for both online service providers managers and policy makers in understanding consumers’ perceptions about e-commerce ethics and its effects on customer satisfaction.
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Lužník, Tomáš. "Implementace ERP systému ve firmě a jeho propojení s E-shopem." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2011. http://www.nusl.cz/ntk/nusl-223198.
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This thesis deals with the ERP system at the interconnection of e-commerce companies and proposing solutions to implement processes in companies that are logical and functional as well, which will assist in the efficient running of the company for profit. Specifies the main characteristics of the ERP system and e-commerce, and the terms of the legal aspects of Internet business and includes variations of the ERP system design with links to electronic commerce.
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PASTORE, PIERFRANCO. "ASPECTS AND LOGISTICAL CHALLENGES OF THE E-COMMERCE B2C IMPLEMENTATION FOR UNIFORMS SALE IN THE BRAZILIAN NAVY." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=15690@1.
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O cenário competitivo de mercado, ao ser relacionado ao desenvolvimento
tecnológico, fez surgir uma nova forma de fazer negócio: o e-commerce B2C.
Nele, a logística se faz presente, não só como a principal ferramenta, mas também
como grande gargalo. A logística do e-commerce B2C, além de apresentar
características singulares, solicita da organização que se dispõe adotá-la um nível
de eficiência muito além do necessário às doutrinas de uma logística tradicional.
Desta forma, sua eficácia é traduzida no desenvolvimento de técnicas avançadas
de controle, de planejamento e de sistemas, além de novos conceitos. Pautado
nestes aspectos, este estudo aventa a possibilidade de desenvolvimento desta
modalidade de negócio, no viés público, mais especificamente, na Marinha do
Brasil. É imprescindível que uma Instituição que cuida da defesa dos interesses
nacionais esteja sempre pronta para atuar, não só em suas operações sui generis,
mas também, naquelas que, apesar de servirem de apoio, mantêm importância
estratégica, como é o caso das operações logísticas. Para tanto, estar conforme as
novas tendências, técnicas e, também, a novos conceitos, aumenta a possibilidade
da implementação do e-commerce B2C trazer um avanço em termos de eficiência
e eficácia logística para a Marinha, já que alia as tecnologias do ambiente
empresarial às doutrinas bélicas. Como resultado, a Força terá seu nível de
prontidão elevado. O estudo, ainda, colabora para a elaboração de novas soluções
para os desafios impostos pelo comércio eletrônico, a partir das possibilidades
levantadas, através de paralelos entre os dois ambientes pesquisados: o militar e o
empresarial.The competitive scenario of the market, associated to technological development, has created a new way of doing business: the e-commerce B2C. On this realm, logistics is present not only as the main tool, but also as a major bottleneck. The logistics of e-commerce B2C, besides presenting unique features, requires from the organization that is willing to adopt it an efficiency level far beyond the one necessary to traditional logistics doctrines. Thus, its effectiveness is reflected in the development of advanced control, planning and systems techniques, and new concepts. Based on these aspects, this study suggests the possibility of developing this type of business on the public environment, more specifically, in the Brazilian Navy. It is essential that an institution that takes care of national interests is always ready to act, not only on its peculiar operations, but also on those which, although designed to support, maintain strategic importance, such as logistics operations. For this purpose, to conform to the new trends, techniques, and also to new concepts, increases the possibility of e-commerce B2C implementation to bring an improvement in terms of logistical efficiency and effectiveness for the Navy, as it combines the business environment technologies with the war doctrines. As a result, the Force will have its readiness level increased. The study also contributes to the development of new solutions to the challenges posed by electronic commerce, considering the possibilities raised by the parallels made between the two environments studied: the military and the business one.
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Očenášková, Markéta. "Analýza a návrh elektronického obchodu firmy Elkov elektro, a.s." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-224193.
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The diploma thesis focuses on the analysis of e-commerce selected subject. The aim is to design an optimal variant creation of e-commerce and the possible appearance of a promotion. The thesis also includes analysis of the external and internal environment of the company necessary to determine the future direction of the company strategy.
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Hveem, Anna. "B2C last-mile deliveries : A mapping of the current market." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-25711.
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Background: The last-mile logistics of the supply chain is often the most expensive part for an e-commerce retailer. It is also according to Lim and Srai (2018) where the consumers are the most demanding. It is no longer exclusively the e-commerce retailers’ job to choose the delivery method of the parcel they are sending out to their customer. As a consumer in Sweden today, you will often get the option to choose how you want your online order to be delivered. The result of consumers wanting to have more of a say in how their parcel is delivered is that the carrier companies now compete for the opportunity to deliver parcels (Post- och telestyrelsen 2020). Purpose: This master’s thesis has as a purpose to investigate what reasoning there is behindthe choices the actors in B2C last-mile delivery make when it comes to their offerings ofdelivery options, and their chosen strategy. As e-commerce retailing has grown in hugeproportions during the last decades, there will also be a focus on what the industry mightdevelop into, as this will have an impact on the actors in the industry. There is a lack of insightinto the subject of this study, i.e. how e-commerce retailers and parcel carriers tackle theconstantly changing world of last-mile logistics. To help answer the purpose of the master’sthesis, literature on last-mile parcel delivery was compiled together with theories such as agencytheory, co-opetition, dynamic capabilities, and transaction cost analysis. Research questions: What should the different actors in B2C last-mile delivery take intoaccount when developing their parcel delivery strategy? What will the future of B2C parceldeliveries look like according to the different actors in B2C last-mile delivery? Methodology: The study used a qualitative method with an abductive reasoning. Thequalitative method that was used for collecting the data was qualitative semi-structuredinterviews. As this master’s thesis has a focus on the actors in B2C last-mile delivery, theinterviews were conducted with professionals within the e-commerce retailing, parcel carrier,and last-mile logistics industry. Conclusion: The study then concludes that the e-commerce retailer will try to adapt theirdelivery offerings based on what the consumers wish, and to be able to do this, the e-commerceretailer need to be flexible in their offerings. The parcel carriers need to keep in mind that theyhave a dependency towards the e-commerce retailers. The option of co-opetition is alsosomething that they should consider. It is important for the last-mile logistics companies to beaware of all this as they are working with both e-commerce retailers and parcel carriers. Thefindings of the study show that many believe that the future of parcel delivery will be to useparcel lockers. What needs to be kept in mind is that it is important for the consumer to be ableto choose when, where, and how their parcel is delivered. This master’s thesis can be used bye-commerce retailers, parcel carriers, and last-mile logistics companies, to gain insight intowhat the parcel delivery market looks like today, and what is important for all actors on it.
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Nguyen, Hoang Phuong Linh. "Mesure de la qualité de service logistique en contexte e-commerce B2C, satisfaction et intention de ré-achat." Thesis, Lyon, 2020. http://www.theses.fr/2020LYSES018.
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Les ventes en ligne ont connu une croissance spectaculaire au cours des dernières années. Le succès du e-commerce implique également des risques. L’un d’entre eux concerne le service logistique. Force est de constater que les consommateurs sont de plus en plus exigeants vis-à-vis du service e-logistique. Ce dernier constitue actuellement l’une des attentes majeures du consommateur. Or, peu de recherches académiques se sont intéressées au service e-logistique tel que le consommateur le perçoit. La question de la mesure de la qualité de service e-logistique et de ses conséquences révèle un sujet émergent dans l’e-commerce B2C. Dans ce contexte, l’objectif de cette thèse est donc, d’une part, de déterminer les dimensions explicatives de la qualité de service logistique perçue en e-commerce B2C et d’autre part, d’analyser leur influence sur la satisfaction de l’expérience d’achat et l’intention de ré-achat sur le site marchand. Dans le cadre d’une posture épistémologique hypothético-déductive, notre travail se situe à l’intersection des champs du Marketing des services et de la Logistique. Dans ce sens, notre cadre conceptuel prend sa source dans trois champs de la littérature : Marketing, Logistique et E-commerce. Nous avons combiné les études qualitative et quantitative. Une étude qualitative exploratoire (entretiens semi-directifs) a été menée auprès de 18 consonautes en France. Nous avons par la suite proposé un modèle conceptuel en analysant conjointement les effets direct et indirect du couple qualité de service e-logistique/prix de livraison perçu et formulé des hypothèses de recherche. La validation des mesures et le test du modèle sont empiriquement examinés sous l’approche Partial Least Squares sur deux échantillons : un échantillon du prétest (741 observations) auprès d’étudiants et personnels universitaires et un échantillon du test final (1038 observations) représentatif de la population française de 18 à 65 ans. La discussion des résultats aboutit à des recommandations managériales adressées aux e-marchands. Cette thèse a en effet permis d’aboutir à plusieurs résultats. (1) Il a tout d’abord été permis de valider une échelle de mesure multi-dimensionnelle de la qualité de service e-logistique perçue adaptée au contexte e-commerce B2C. Notre échelle comporte 26 items répartis dans six dimensions. (2) Nous avons aussi montré les éléments les plus importants sur lesquels les e-marchands peuvent se focaliser pour améliorer la qualité. La hiérarchie des éléments constitue l’un des apports managériaux majeurs de cette thèse. (3) Ainsi, les résultats montrent que la qualité de service e-logistique a un impact direct sur la satisfaction. D’autre part, elle a également des impacts direct et indirect sur l’intention de ré-achat sur le site. Par rapport au prix de livraison perçu, elle a un effet total plus important. Elle pourrait donc se présenter comme un facteur efficace de différenciation. (4) Enfin, nos résultats indiquent également que la perception du consommateur à l’égard du service e-logistique et l’impact de ce construit sur l’intention de ré-achat varient selon les caractéristiques du consommateur (occupations du client, zone de livraison), les types de produit (catégorie de produit, prix du produit) et les facteurs situationnels (définition des rôles, perception de l’achat comme prévu ou impulsif). Nous avons eu recours à des analyses multigroupes avec la procédure bootstrap pour valider la différence significative entre les groupes. Les résultats obtenus permettent aux managers d’obtenir des conseils adaptés à la gestion des activités logistiques internes et externesOnline sales have dramatically grown in recent years. However, the success of e-commerce also involves some risks. One of them is about the logistics service. Consumers concerns have increasingly related to online logistics service. However, little research has been done on the consumer's perception of online logistics service. The question of how to measure online logistics service quality and its consequences reveals an emerging subject in B2C e-commerce. In this context, the aims of this thesis are therefore, to determine the dimensions of online logistics service quality perceived in B2C e-commerce and, on the other hand, to analyse their influence on satisfaction, and repurchase intention. Within the framework of a hypothetico-deductive epistemological posture, this research places in the intersection between Service Marketing and Logistics. In this line, our conceptual framework takes its source in three fields of literature: Marketing, Logistics and E-commerce. This research used a combination of qualitative and quantitative analysis tools. An exploratory qualitative study (semi-structured interviews) was conducted with 18 online shoppers in France. Then, we proposed a conceptual model by analysing the direct and indirect effects of perceived online logistics service quality, and formulated hypotheses. Validating measurement tools and testing model are based on Partial Least Squares approach. Two samples were collected for analysis: a pre-test sample (741 observations) gathered by questionnaire from students and staffs at a university, and a final test sample (1038 observations) that is representative of the French population aged from 18 to 65. The main results of this thesis are as follows. (1) The results allow us to validate a multi-dimensional measurement scale of perceived online logistics service quality adapted to the B2C e-commerce context. Our scale includes 26 items distributed in six dimensions. (2) The data provide convincing evidence of the most important elements that e-retailers can focus on to improve perceived quality. The hierarchy of elements is one of the major implications of this thesis. (3) Additionally, our findings support the direct impact of online logistics service quality on satisfaction and the direct and indirect impact on repurchase intention. (4) Finally, our results also show that the consumer's perception of online logistics service and its impact on repurchase intention vary according to consumer characteristics (customer's occupation, delivery zone), product types (product category, product price), and situational factors (role definition, perception of the purchase as planned or impulsive). Our findings would suggest e-retailers on how to manage their internal and external logistics activities
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Carlsson, Martin. "Framgångsrik UI-design inom e-handel : En jämförelse mellan två B2C e-handelssidor utifrån ett UI-perspektiv." Thesis, Södertörns högskola, Medieteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-34567.
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Denna studie undersöker hur framgångsrika B2C e-handelsföretag och UI-design är sammankopplat. Undersökningen har sin utgångspunkt i vilka element och funktioner på en e-handelssida som användarna anser relevanta. Med relevanta menas viktiga för att användarna ska tycka att e-handeln är professionell och visuellt tilltalande, för att få användarna att stanna kvar på sidan och förhoppningsvis bli betalande kunder. Studien genomfördes tillsammans med sex respondenter och den jämför två e-handelssidor. De båda e-handelssidorna har valts ut utifrån att en av dessa uppfyller de kriterier som formulerats, i form av ett grundantagande, och den andra för att den inte uppfyller dessa kriterier. Momenten och metoderna intervju, inspelning av interaktion, retrospektiv tänka- högt och enkät ingår i studien och fungerar som datainsamling. Resultatet av denna datainsamling ställs sedan mot teoretiska förklaringsmodeller som presenteras i rapporten. Resultatet visar tydliga resultat kring vilka element och funktioner som anses relevanta och tillsammans med de teoretiska förklaringsmodellerna visar resultatet en fördel för den e- handel som uppfyller kriterierna. De resultat som presenteras analyseras och diskuteras sedan för att avslutningsvis presentera en slutsats. I slutsatsen ställs resultatet av studien mot den ursprungliga forskningsfrågan samt ger förslag för vidare forskning.This study investigates how successful B2C e-commerce companies and UI-design are interconnected. The survey has its starting point in which elements and features of an e- commerce page that users consider relevant. Relevant meaning that it is important for users to think that e-commerce is professional and visually appealing, to make users stay on the page and hopefully become paying customers. The study was conducted alongside six respondents and it compares two e-commerce pages. The two e-commerce pages have been selected based on the fact that one of them meets the criteria formulated, in the form of a basic assumption, and the other because it does not meet these criteria. The moments and methods of interview, interaction recording, retrospective think-aloud and questionnaire are included in the study and act as data collection. The result of this data collection is then set against the theoretical explanatory models presented in the report. The result shows clear results about which elements and functions are considered relevant and along with the theoretical explanatory models, the result shows an advantage for the e-commerce that meets the criteria. The results presented are analyzed and discussed to conclude a conclusion. In conclusion, the results of the study are based on the original research question and provide suggestions for further research.
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Malone, Sarah. "What is preventing e-commerce from reaching its full potential? : an investigation into trust as a barrier for the adoption of B2C e-commerce in the United Kingdom." Thesis, Loughborough University, 2008. https://dspace.lboro.ac.uk/2134/12276.
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Although electronic commerce has seen considerable growth in recent years, usage figures suggest that U.K consumers are still hesitant to make the switch to onJine shopping. This study initially reviewed the literatures on trust, Internet security, consumer purchasing behaviour and electronic commerce, and then combined the literature review findings with initial results obtained from a pilot study, and a model identifying the factors that affect consumers' perceived trustworthiness of web sites when making purchasing decisions on the Internet was created. The model was then tested by means of a consumer perception survey that used a novel quantitative survey instrument to investigate current consumer perceptions of e-commerce, from the perspective of both Internet and Non Internet users, and determined the main barrier to business to consumer (B2C) electronic commerce as identified by the potential consumers themselves. These quantitative findings were then used to further develop the model of trust, encompassing all the potential factors that the research identified could impact on a consumer's perceived level of trust in a web site, thus ultimately affecting their decision to purchase. This model was then tested through further qualitative research that incorporated observational studies to test consumer reactions to an onJine shopping scenario, using a special selection of web sites that should have (based on the model) a positive or negative influence on consumers' trust. Although the research design was qualitative in nature, a triangulation approach was adopted to ensure that the information generated was highly relevant and directly applicable to the creation of a model of trust. The model was revised, with the final version named the Model of Factors Affecting Consumer Trust Online (M.O.F.A.C.T.O). The implications of the model and recommendations for further research are discussed.
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Kucukcay, Ilyas Eray. "A Design Framework for Mobile Social Commerce." Thesis, Université d'Ottawa / University of Ottawa, 2014. http://hdl.handle.net/10393/31219.
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The use of mobile devices and social media has been increasing dramatically and becoming critical for B2C businesses. Such businesses need to consider implementing e-commerce services in the mobile environment with social integration to satisfy their customers’ needs. Concepts like mobile commerce and social commerce are already being used extensively by many businesses. However, there are no clear guidelines in the literature on how to use mobile and social characteristics together for B2C e-commerce. Fusing these two concepts is what we call mobile social commerce (ms-commerce).
In this thesis, we performed a thorough literature review to identify the characteristics of ms-commerce. The findings enabled us to first devise a proper definition for ms-commerce as the concept of performing online commercial activities in a mobile environment with the help of contributions from customers. Second, elements of the building blocks of ms-commerce, namely business models, m-commerce and s-commerce were identified based on commonly accepted fundamentals of the related concepts. Each building block has a critical role in increasing the value and efficiency of the product/service being delivered online by B2C businesses.
We propose a mobile social commerce design framework along with a modular design model consisting of a generic class diagram that can be used for designing and developing ms-commerce applications that fit the specific needs of businesses. Businesses can choose the right elements to integrate in their ms-commerce application with the purpose of increasing the efficiency and integrating the social participation of customers. Three different scenarios were devised, and three mobile app prototypes were developed to support them, using the design model of our proposed framework.
Finally, in light of our experience in developing ms-commerce applications, we discussed and contrasted the three different mobile development strategies, namely native, hybrid and web-based.
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Knuth, Tobias. "Fraud prevention in the B2C e-Commerce mail order business : a framework for an economic perspective on data mining." Thesis, Edinburgh Napier University, 2018. http://researchrepository.napier.ac.uk/Output/1256175.
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A remarkable gap exists between the financial impact of fraud in the B2C e-commerce mail order business and the amount of research conducted in this area — whether it be qualitative or quantitative research about fraud prevention. Projecting published fraud rates of only approx. one percent to e-commerce sales data, the affected sales volume amounts to $651 million in the German market, and in the North American market, the volume amounts to $5.22 billion; empirical data, however, indicate even higher fraud rates. Low profit margins amplify the financial damage caused by fraudulent activities. Hence, companies show increasing concern for raising numbers of internet fraud. The problem motivates companies to invest into data analytics and, as a more sophisticated approach, into automated machine learning systems in order to inspect and evaluate the high volume of transactions in which potential fraud cases can be buried. In other areas that face fraud (e.g. automobile insurance), machine learning has been applied successfully. However, there is little evidence yet about which variables may act as fraud risk indicators and how to design such systems in the e-commerce mail order business. In this research, mixed methods are applied in order to investigate the question how computer-aided systems can help detect and prevent fraudulent transactions. In the qualitative part, experts from fraud prevention companies are interviewed in order to understand how fraud prevention has been conventionally conducted in the e-commerce mail order business. The quantitative part, for which a dataset containing transactions from one of the largest e-commerce firms in Europe has been analyzed, consists of three analytical components: First, feature importance is evaluated by computing information gain and training a decision tree in order to find out which features are relevant fraud indicators. Second, a prediction model is built using logistic regression and gradient boosted trees. The prediction model allows to estimate the fraud risk of future transactions. Third, because risk estimation alone does not equal profit maximization, utility theory is woven into prioritization of transactions such that the model optimizes the financial value of fraud prevention activities. Results indicate that the interviewed companies want to use intelligent computer-aided systems that support manual inspection activities through the use of data mining techniques. Feature analysis reveals that some features, such as whether a shipment has been sent to a parcel shop, can help separate fraudulent from legitimate orders better than others. The predictive model yields promising results as it is able to correctly identify approximately 86% of the 2% most suspicious transactions as fraud. When the model is used to optimize the financial outcome instead of pure classification quality, results suggest that the company providing the dataset could achieve substantial additional savings of up to 87% through introduction of expected utility as a ranking measure when being constrained by limited inspection resources.
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Narayanan, Meyyappan. "A Model of Household Online Buying." Thesis, University of Waterloo, 2006. http://hdl.handle.net/10012/2609.
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The Internet has made profound changes in how people conduct their daily lives as well as how they buy goods and services. This study's objective is to shed light on the use and diffusion of online or electronic buying (e-buying). Canadian households have not adopted e-buying equally, as revealed by Statistics Canada's Household Internet Use Survey (HIUS) data of 1997 – 2003. We explore how e-buying varies across age groups, genders, education levels, income levels, and the nature of goods. We first develop a simple model for e-buying demand in the context of a utility-maximizing individual choosing between e-buying and conventional buying. We employ a parameter reflecting individual taste, so we can study the influence of individual-specific factors in e-buying adoption decisions. The taste parameter is distributed in a population in some unknown way, and we try different distributions in empirical tests. We use the literature in conjunction with the model to derive the model's implications in terms of variables available in the HIUS datasets. We employ Tobit and Poisson regression models for the empirical tests. The tests suggest that household e-buying is more when household income is more, when heads of households are more educated, and for homogeneous goods; but that household e-buying is less when heads of households are female. This understanding may help policy makers, businesses, and other interested parties find ways to promote Internet use and e-buying across all segments of society.
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Fägerblad, Sam, and Robin Grönholm. "e-Förtroende : En mätning av aspekter som påverkar konsumentens förtroende vid köp av hemelektronik över Internet." Thesis, Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-28033.
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E-handel mellan företag som säljer hemelektronik och svenska konsumenter har blivit vanligare de senaste åren. Trots den kraftiga tillväxten är konsumenter fortfarande ifrågasättande till tryggheten med att handla över Internet. Med hjälp av teori har aspekter identifierats som påverkar konsumentens förtroende till en webbutik. Aspekterna delas in i fyra kategorier; influensbaserade faktorer, upplevelsebaserade faktorer, personlig inställning och erfarenhetsbaserad inställning. Med en kvantitativ studie har vi undersökt vilka faktorer som är viktiga för att konsumenten ska känna förtroende till en webbutik när den handlar hemelektronik. Studien undersökte även den svenska konsumentens inställning till att handla. Undersökningen visade att i stort sett samtliga faktorer inom den upplevelse- och influensbaserade kategorin är viktiga för konsumentens förtroende. Svenska konsumenter har överlag positiva erfarenheter av att handla hemelektronik på Internet och de känner sig trygga. Undersökningen visade dock att kvinnor inte har lika god vana som männen av att handla över Internet och tenderar att uppleva mindre förtroende.E-commerce business selling consumer electronics to Swedish consumers have become more common in recent years. Despite rich growth, consumers are still questioning the safety of shopping over the Internet. Using the theory has identified aspects that affect consumer confidence to an online store. The aspects are divided into four categories: Influence-based factors, cognitive-based factors, personal-oriented aspects and experience-based aspects. In a quantitative study we have investigated which factors are important for consumer confidence to an online store and the context of consumer electronics. The study also examined the Swedish consumer’s attitude to shopping. It turns out that almost all factors in the experience and influence-based category is important for consumer confidence. Swedish consumers have a generally positive experience of shopping consumer electronics in the Internet and they feel safe. The study showed that women are not as good as men accustomed to online shopping and tend to experience less confidence.
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Wong, Chong Wan. "Using dynamically-generated account to integrate heterogeneous B2C e-payment systems." Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2148240.
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Cakir, Murat. "Development And Validation Of B2c E-commerce Adoption Model: An Empirical Investigation Using Structural Equation Modeling And Interpretative Phenomenological Analyses." Phd thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614895/index.pdf.
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Incentive for this research stems from the fact that Business-to-Consumer electronic commerce sector is going to oligopoly and the new actors have relatively less chance to accomplish in the current market if they follow the same ways that the old companies have already paved. Considering this challenge, the aim is to understand the adoption process of customers by analyzing the contemporary perceptions of individuals against e-shopping. Initially, business-to-consumer electronic commerce adoption model is developed. Proposed model and hypotheses are tested with Partial Least Squares as a Structural Equation Modeling technique using data collected from 1115 respondents via an online survey. Then, semi-structured open-ended interviews are conducted in order to grasp the perceptions of customers. The results are interpreted following a systematic mixed methodology involving Interpretative Phenomenological Analysis to elucidate the antecedents and causal relations of constructs in an inductive and exploratory way to illuminate a socio-technical phenomenon as complementary to deductive and confirmatory quantitative perspective. Findings and implications are asserted to be utilized as a roadmap especially for start-up companies that challenge to survive and succeed in current market conditions. Trust is found to be the predominant factor in e-shopping adoption. It is proved that, after almost two decades shopping via Internet had been invented, contemporarily, definitions for the dimensions of Enjoyment, Perceived Usefulness, Store Familiarity, Perceived Ease of Use and Subjective Norm have
evolved into new semantics and customers perceive each factor according to their actual cognition contexts.
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XU, ZAOXUAN, and HOUQIANG WU. "Analyzing how companies respond to competition in an Industry : A Case Study of two B2C e-commerce companies in China." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23012.
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Nowadays global competition has become more and more rigorous when entrepreneur operates a company in e-commerce industry. Companies, which don’t acknowledge the effective ways to respond to global competition, fail to gain more market share and there is also a risk of losing their occupied market share. It is important for companies to respond to competition effectively. By using Porter’s five forces model, we can analyze how companies respond to competition more comprehensive. The purpose of this thesis is to demonstrate some of competition that companies face and analyze how companies respond to competition when operating in e-commerce industry. In this thesis, we use a case study to analyze two companies’ competition strategies so as to develop an understanding of the e-commerce competitive environment and realize the importance of responding to various competitions in e-commerce market. In order to gather the important information, we interview respondents of two Chinese B2C companies. Two B2C companies are: JD Company and Amazon China. JD Company is a domestic company and Amazon China is a multinational company. This study demonstrates that the companies need to improve their competitiveness to respond to competition such as improving the quality of product, the logistic system, and the after-sale service. In addition, it is better for companies to make the strategies such as low-price strategy and differentiation strategy to respond to competition.
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Cidades, Eva Cristina Encarnado. "Os impactos da Covid-19 na utilização do e-commerce." Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/21136.
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Mestrado em Gestão de Sistemas de InformaçãoA evolução do e-commerce tem vindo a crescer ao longo dos últimos anos à semelhança das tecnologias, prevendo-se que 2.14 mil milhões de pessoas realizem compras através da Internet em 2021, num contexto de B2C. No contexto pandémico atual, certos fatores poderão ganhar relevância e exercer influência na atitude e comportamento dos consumidores, em especial no que toca à maior recetividade que terão em aceder ao e-commerce e efetuar compras por esta vertente. Os principais objetivos do presente estudo são compreender os efeitos da pandemia provocada pelo novo Coronavírus no comportamento dos consumidores em relação às compras online, as alterações e fatores que o influenciam. Foi proposto um novo modelo de análise da intenção de uso e uso do comércio online, relacionando vários modelos teóricos utilizados no estudo da aceitação da tecnologia e do comportamento dos consumidores. Conclui-se que a confiança em relação ao uso do comércio online, o hábito, a motivação hedónica e a utilidade percebida têm um efeito positivo na intenção de uso do comércio online, com maior ou menor intensidade. Pelo contrário, a atitude em relação ao uso do comércio online, o controlo comportamental, a facilidade de uso percebida, o benefício relativo e as condições facilitadoras não se apresentaram estatisticamente significativos para influenciar positivamente a intenção de uso do comércio online. Verificou-se que a rotina e hábitos diários desde o surgimento da Covid-19 influenciaram a intenção e uso do comércio online por parte da amostra utilizada.
The evolution of electronic commerce has been rising for the past few years, evidencing how technology will evolve to allow 2.14 billion people to purchase through the internet in 2021, in a B2C perspective. On the current pandemic scenario, several factors may be gaining relevance and influencing the attitude and behavior of consumers, especially regarding the openness on accessing and buying through this online medium. The main goals of the present study are: understanding the effects of the pandemic brought by the new Coronavirus on the consumers? behavior towards online shopping, the changes and factors influencing it. A new model of analysis of the intention of using and using online commerce was proposed, relating various theoretical models used in the study of technology acceptance and consumer behavior. This study used an online questionnaire, whose collected results were analyzed using the Smart PLS. The main conclusions of this study proved that confidence, habit, hedonic motivation and perceived usefulness have a positive effect on the intention to use E-commerce, with greater or lesser intensity and, on the contrary, attitude, behavioral control, perceived ease of use, relative benefit and facilitating conditions were not statistically significant when measuring their influence on a positive manner the intention of using E-commerce. It was possible to verify a strong influence of routine and daily habits since Covid-19 arose, and how those have meddled on the intention and use of online commerce by the sample here studied.
info:eu-repo/semantics/publishedVersion
39
Rendahl, Pernilla. "Cross-border consumption taxation of digital supplies : a comparative study of double taxation and unintentional non-taxation of B2C e-commerce /." Jönköping : Jönköping International Business School, Jönköping University, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-6603.
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Trent, Miles John Wedderburn. "An exploratory study to identify the concerns that New Zealand consumers have about business-to-consumer e-commerce." Master's thesis, Lincoln University. Commerce Division, 2007. http://theses.lincoln.ac.nz/public/adt-NZLIU20080407.122132/.
Full textAbstract:
To date much of the literature on consumers concerns about business-to-consumer (B2C) e-commerce has described findings from quantitative research. As a result, much of that literature has focused on specific previously-identified concerns (e.g., privacy of personal information, use of credit cards for on-line payment). Also, there has been little research into the concerns of New Zealand consumers, and all of it has been quantitative.
In order to gain a broader understanding, this study took a qualitative approach. Three focus groups were conducted, in order to identify consumers concerns. The concerns that were thus identified were combined with those that a review of the literature had previously identified, and were used to draw up a set of guidelines to be used in semi-structured interviews. Fifteen interviews were then conducted, in order to gain consumers views about each concern.
It seems that at a higher level, consumers concerns have shifted. The literature suggests that in the past consumers concerns about Internet shopping have focused on the fact that Internet shopping is conducted via the Internet as a result of which consumers have, for example, been concerned about the privacy of their personal information ('if I give them my e-mail address, will I get spam?')
This study suggests that now consumers concerns focus on the fact that Internet shopping is a form of shopping as a result of which they are now only prepared to use the Web sites of 'reputable companies', and they now require to be able to evaluate an item adequately before buying it. And it seems that another result of this is that consumers now expect that the 'reputable companies' whose Web sites they visit will as a matter of course - address to their satisfaction issues such as the privacy of their personal information.
While there are some types of products that consumers are prepared to buy on-line (e.g., air travel), there are many about which they are reluctant. Concerns were expressed about a wide range of potential purchases, and for a variety of reasons; also, some data was inconsistent (for example, some consumers were not prepared to buy clothes on-line, but others were). This appears to be an area in which consumer attitudes are still evolving. It is suggested that it may be helpful for further research on this matter to consider both demographic factors and the degree of consumer involvement in particular types of purchases.
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Pechová, Erika. "Návrh strategie elektronického obchodu firmy." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2011. http://www.nusl.cz/ntk/nusl-223199.
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This thesis deals with the creation of e-commerce companies annd prooposing solution to implement e-commrce. The theoretical part specifies the characteristics of electronic commerce, conditions and legal aspects of trading on the Internet. The practical part includes draft versions of e-commerce and its economic evaluation.
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Steyn, Blanché. "The ability to account for Internet-based sales transactions according to GAAP / B. Steyn." Thesis, North-West University, 2007. http://hdl.handle.net/10394/1437.
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Kerrén, Thed. "Environmental Impact of E-Commerce Logistics : When is Home Delivery More Efficient than Collection-Delivery Points?" Thesis, KTH, Systemanalys och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-266888.
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In the literature on B2C logistics of e-commerce, the two main delivery methods - home delivery and delivery to collection-delivery points (CDPs) - have rarely been compared with respect to their environmental effects. This is the case despite a growing e-commerce and the fact that the logistic part of the transportation sector stands for a great amount of the pollution in urban areas. In this report, the two delivery methods have been compared to each other with respect to their environmental impacts through a custom-made network impact model, including simulation using vehicle routing problems (VRPs) and a cross-nested logit model. The results show that one delivery method's advantage over the other (only regarding emissions) is strongly dependent on the distance to the distribution center (DC), the customer density, the density of CDPs and the demographics of that area. Home deliveries proved to be more sensitive to the customer density factor and the distance to the DC than CDP deliveries.I litteraturen om e-handelslogistik har de två huvudsakliga leveransmetoderna -- hemleverans och leverans till utlämningsställe (CDP) -- sällan jämförts med avseende på deras miljöeffekter. Detta trots en växande e-handel och faktumet att logistikdelen av transportsektorn står för en stor del av föroreningarna i städer. I denna rapport har de två leveransmetoderna jämförts med avseende på deras miljöpåverkan genom en skräddarsydd modell, som bygger dels på simulering med hjälp av ruttplaneringsproblem (VRP) och dels på en korsnästad logitmodell (CNL). Resultaten visar att vilken leveransmetod som presterar bäst (räknat utifrån lägst utsläpp), är starkt beroende av avståndet till distributionscentret (DC), kundtätheten, tätheten av utlämningsställen och områdets demografi. Hemleveranser visade sig vara mer känsliga för kundtätheten och avståndet till distributionscentret än leveranser via utlämningsställe.
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Stehlík, Tomáš. "Model elektronického obchodu pro firmu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223338.
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The Master´s thesis discusses the design of the e-shop for the company Klimatizace Brno Ltd. Based on the analysis of general and professional environment of the company and the current state of corporate web site is designed e-shop that meets all the characteristics of modern e-shop.
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Zhang, Yewen, and 張燁雯. "Strategy Analysis of Chinese B2C E-commerce." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/39842319541004490951.
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碩士國立臺灣大學
國際企業學研究所
101
With the progress of the technology, E-commerce has been a great contribute to the development of global economy since the 1990s. Over the past decade, Chinese B2C E-commerce industry has been growing rapidly. The industry is extremely competitive, yet the strategies of the players did not vary far from each other. In sight of that, this thesis focuses on the strategy of Chinese B2C eCommerce, summarized the trends of the product category selection strategy, pricing strategy and platform strategy, analyzed its causes, evaluated its effectiveness, and then pointed out issues that concern further development of the industry.
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Cheng, Ya-fang, and 鄭雅方. "Explore of Taiwan E-Commerce B2C Logistics Strategy." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/15772506885799493846.
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碩士國立臺灣科技大學
管理研究所
101
The purpose of this study is to explore the logistic strategy of Taiwan’s B2C industry. By looking down into different shopping platform’s business demands and product category, this study is aiming to understand how each platform set up the goals and mode of their logistic strategy then pointing out their advantages, disadvantages and the bottleneck. By doing this study hope to provide a basis for shopping platform and logistics industry who wish to enhance the competitiveness of the service in the future . The finding of this study is that the positioning of platform operation, financial service, the ability of technology information, the quality of suppliers, number of vender and product, warehousing function and the integrate ability of logistics industry will all influence the direction of the logistics strategy. The conclusions and recommendations from this study can provide a reference for platform industry, logistic industry and educational institutions who wish to elect the logistics mode, personnel training and enhance the competition.
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Schier, Arkadius. "Adressierung des Privacy Paradoxon im B2C-E-Commerce." 2020. https://ul.qucosa.de/id/qucosa%3A71150.
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Das Angebot an Dienstleistungen im Internet ist ein fundamentaler Teil des Internets geworden. Im Bereich des B2C-E-Commerce steigt die Zahl der Online-Angebote und auch der Käufer rasant an. Damit die Käufer die Angebote im Internet kaufen können, müssen sie den jeweiligen Datenschutzbestimmungen der einzelnen Online-Shops zustimmen. Da diese in den meisten Fällen sehr lang und auch sehr schwer zu lesen sind, stimmen die Käufer meistens den Datenschutzbestimmungen zu ohne diese zu lesen, obwohl den meisten Käufern der Schutz ihrer personenbezogenen Daten wichtig ist. Dieses Verhalten wird als Privacy Paradoxon bezeichnet und im Rahmen dieser Arbeit adressiert. Zum Entgegenwirken des Privacy Paradoxon wird in dieser Arbeit ein Datenschutzmodell konzipiert und anhand eines Monitoring Systems (Empfehlungssystems) evaluiert. Das entwickelte Monitoring System ist intuitiv und nachvollziehbar aufgebaut und soll das Bewusstsein des einzelnen Nutzers stärken.
Für die Konzeption des Datenschutzmodells wird eine repräsentative Menge aktueller Datenschutzbestimmungen aus dem deutschen B2C-E-Commerce analysiert. Die prototypische Umsetzung des Monitoring Systems erkennt die besuchten Online-Shops automatisch, wertet die Datenschutzerklärungen dieser gegen die vom Nutzer eingestellten Datenschutzpräferenzen aus und informiert den Nutzer visuell über die Verwendung seiner personenbezogenen Daten. Dadurch kann der Nutzer auf einen Blick erkennen welche Datenschutzeinstellungen nicht zu den persönlich eingestellten Datenschutzpräferenzen passen und selbst entscheiden, ob er bei diesem Online-Shop einkaufen möchte oder nicht.
Die erarbeiteten Ergebnisse werden aus wissenschaftlicher und prototypischer Sicht evaluiert, validiert und reflektiert und es werden Ansatzpunkte für weitere Forschungsarbeiten aufgezeigt.:Inhaltsverzeichnis I
Abbildungsverzeichnis IV
Tabellenverzeichnis VI
Abkürzungsverzeichnis VIII
1 Einführung 1
1.1 Ausgangssituation und Handlungsbedarf 1
1.2 Forschungsziel der Arbeit 5
1.3 Forschungsmethodik 6
1.4 Struktur der Dissertation 12
2 Stand der Technik und Grundlagen zum E-Commerce und Datenschutz 15
2.1 Elektronische Geschäftsabwicklung 15
2.1.1 Historische Entwicklung der Geschäftsabwicklung 15
2.1.2 Definition und Formen des E-Commerce 17
2.1.3 Auswirkungen des deutschen E-Commerce auf den Datenschutz 20
2.2 Datenschutz 25
2.2.1 Definition von Datenschutz 25
2.2.2 Bundesdatenschutzgesetz 28
2.2.3 Datenschutzgrundverordnung 30
2.2.4 Internationale Betrachtung von Datenschutz 33
2.2.5 Datenschutz im E-Commerce 35
2.2.6 Analyse des Datenschutz-Bewusstseins 38
2.2.7 Manuelle und automatisierte Datenschutzempfehlungssysteme 43
2.3 Konkretisierung der Forschungslücke 45
2.4 Zusammenfassung 46
3 Konzeption eines Datenschutzmodells 48
3.1 Konzeptionelle Grundlagen der Modellierung 48
3.1.1 Modellbegriff 48
3.1.2 Modellierung 49
3.1.3 Modellierungssprachen 51
3.2 Datenschutzmodell 53
3.2.1 Hintergründe und Methodik 53
3.2.2 Identifikation von Datenquellen 54
3.2.3 Systemanalyse 57
3.2.4 Auswertung der Analyse 67
3.2.5 Konzeption des Datenschutzmodells 74
3.2.6 Technische Abbildung des Datenschutzmodells 82
3.2.7 Änderung des Datenschutzmodells 83
3.3 Zusammenfassung 83
4 Entwurf einer Softwarearchitektur für den Prototyp 85
4.1 Konzeptionelle Grundlagen der Softwarearchitektur 85
4.2 Ziele des zu erstellenden Prototyps 90
4.3 Anforderungen an den zu erstellenden Prototyp 90
4.3.1 Funktionale Anforderungen an den zu erstellenden Prototyp 91
4.3.2 Nicht-funktionale Anforderungen an den zu erstellenden Prototyp 95
4.3.3 Zusammenfassung der Anforderungen im Anforderungskatalog 97
4.4 Kontextabgrenzung des Prototyps 98
4.4.1 Fachlicher Kontext 98
4.4.2 Technischer Kontext 102
4.5 Bausteinsichten des Prototyps 102
4.5.1 Verfeinerungsebene 1 der PPM-App 102
4.5.2 Verfeinerungsebene 2 der PPM-App 104
4.6 Laufzeitsicht des Prototyps 122
4.7 Prototypische Umsetzung 126
4.8 Änderung des Datenschutzmodells im Forschungsprototyp 128
4.9 Zusammenfassung 128
5 Evaluation und Validierung des Datenschutzmodells 130
5.1 Wissenschaftliche Evaluation 130
5.1.1 Grundsätze ordnungsmäßiger Modellierung 131
5.1.2 Qualitätsbewertung des Datenschutzmodells 132
5.1.3 Evaluation und Diffusion von Vorarbeiten und Ergebnissen 135
5.2 Prototypische Validierung 136
5.2.1 Privacy-Server 137
5.2.2 Privacy-Admin-Add-On 140
5.2.3 Privacy-Add-On 143
5.2.4 Adressierung der Anforderungen 152
5.3 Zusammenfassung 152
6 Fazit und Ausblick 154
6.1 Zusammenfassung und Reflexion der Arbeit 154
6.1.1 Zusammenfassung der Arbeit 154
6.1.2 Reflexion der Arbeit 155
6.2 Ausblick auf weiteren Forschungsbedarf 157
Literaturverzeichnis XI
Anhang A: Installationsanleitung der PPM-App XXXIII
Anhang B: Privacy Paradoxon Model im XML-Format XXXVII
Anhang C: Privacy Paradoxon Model im JSON-Format XLV
Anhang D: Online-Shop Kategorien im JSON-Format LIII
Curriculum Vitae LIV
Selbständigkeitserklärung LVIII
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Durante, Giacomo. "The Beglocal framework applied to B2C E-commerce." Master's thesis, 2016. http://hdl.handle.net/10362/17252.
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This case-study examined the use of the BeGloCal Framework applied to B2C E-commerce, for a fast moving consumer goods European manufacturing firm. It explains how the framework supported the team within the company to identify the right local market as to where to start the project, the problem for the company was to find the most appealing area to invest resources. By going through all the steps of the framework the findings led the company to London (Kensington and Chelsea). It shows how managers should act when they have to find a trade-off between standardization and adaptation.
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Lai, Yu-Hsin, and 賴俞欣. "Apply Intelligent Agent into the B2C E-commerce Negotiation." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/44840452840438293492.
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碩士國立彰化師範大學
資訊管理學系所
95
B2C e-commerce is becoming more widespread as more people come to recognize its convenience and its ability to offer a quick response to requests and as more products/services become available. As this adoption spreads, the impetus for employing intelligent agents increases in order to enhance and improve the trading experience. However, many electronic marketplaces, especially in the business-to-consumer, are in essence some kind of search engine where buyers look for the best product in a database of products offered by sellers. Usually such e-marketplaces do not use agent technology at all although agents could significantly improve the services provided both for the buyers and the sellers. Furthermore, negotiation capabilities are essential for B2C e-commerce systems. In human negotiations, two or more parties bargain with one another to determine the price or other transaction terms. In an automated negotiation, intelligent agents engage in broadly similar processes to achieve the same end. In more detail, the agents prepare bids for and evaluate offers on behalf of the parties they represent with the aim of obtaining the maximum benefit for their users. Nevertheless, in current situation, price is the only criterion on which agents are created. This factor is easy to measure and automate. However, criteria for advanced transactions need to be more elaborating, e.g. giveback, dividend. In this paper, we present a multiple-attributes negotiation model for B2C e-commerce, which deploys intelligent agents to facilitate autonomous and automatic online buying and selling by intelligent agents while providing fast response to consumers. These include a 4-phase model, information collecting, searching/offer gathering, negotiating, and evaluating. We also apply fuzzy theory and analytical hierarchy process to develop the system interface to facilitate the user inputs. Finally, the implementation of this approach is illustrated in the personal computer, and some experimental results of this approach showed the feasibility of the proposed approach.
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林宜蓁. "Evaluate Intelligent Agent in the B2C E-Commerce Negotiation." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/97381935668675315283.
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碩士國立彰化師範大學
資訊管理學系所
97
The increasing demand for sophisticated software that comprises of collaborative, yet autonomous, units to regulate, control and organize all distributed activities involved in the company processes, has oriented AI researchers towards the employment of Agent Technology (AT) in a variety of disciplines. An agent can be seen as a software and/or hardware component of system capable of acting exactingly in order to accomplish tasks on behalf of its user. However, intelligent agent is still quite a new technology and researches in this area primarily focus on developing technologies in agent systems itself, and research works which evaluate the intelligent agent performance are few and far between. This research applies intelligent agent to B2C e-Commerce negotiation. An experimental design is used to collect experiment data and then a questionnaire is conducted to investigate the benefits of intelligent agent systems. Results show that intelligent systems do improve performance of negotiation system, in both experiment and questionnaire analysis.