Relevant bibliographies by topics / Australian Customs Service

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Australian Customs Service'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Australian Customs Service"

1

Roles, Cameron, Michael O’Donnell, and Peter Fairbrother. "The Aftermath of the Global Financial Crisis and Union Strategies in the Australian Public Service." Articles 67, no. 4 (December 5, 2012): 633–53. http://dx.doi.org/10.7202/1013198ar.

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Summary The Australian Labor government’s recognition of collective bargaining under its Fair Work Act 2009, and its efficiency drive from late 2011 across the Australian Public Service (APS), presented the Community and Public Sector Union (CPSU) with an opportunity to explore means of union renewal following a decade of conservative governments focused on union exclusion. An expanding budget deficit in 2011 placed considerable financial constraints on Australian government revenue. The Labor government increased the annual “efficiency dividend”, or across the board cuts in funding, from 1.5 per cent in May 2011 to 4 per cent in November 2011 as it attempted to achieve a budget surplus. This placed considerable pressure on agency management to remain within tight constraints on wage increases and to find budget savings, resulting in growing job losses from 2011. There was also considerable central oversight over bargaining outcomes throughout this bargaining round, with the Australian Public Service Commission (APSC) involved at all stages of the agreement-making process, to the frustration of many agencies and the CPSU. Nevertheless, throughout the 2011-12 bargaining round, the CPSU worked with its members to develop creative forms of industrial action, such as one minute stoppages in the Defence department. The union also mobilized an overwhelming majority of APS employees to vote “no” in response to initial offers put by agency managements. In addition, the CPSU focused on winning bargaining concessions in politically sensitive government agencies and then flowing these concessions to other agencies. Typical of this approach were the agreements reached in the Immigration department and Customs agency. Union recruitment activities over 2011 resulted in a substantial rise in membership and enhanced communications with members through workplace meetings, telephone and internet communications, and emails. Such union initiatives highlight the potential for enhanced union capacities and mobilization during a time of growing austerity.
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Humphrey, Aaron. "Emotion and secrecy in Australian asylum-seeker comics: The politics of visual style." International Journal of Cultural Studies 21, no. 5 (May 3, 2017): 457–85. http://dx.doi.org/10.1177/1367877917702447.

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This article examines two online comics about Australia’s policies of detaining asylum seekers, one created by the Australian government’s Customs and Border Protection Service (CBPS), and one published by the experimental journalism site The Global Mail. Through an analysis of the way online readers responded to these comics, this article shows how digital comics use visual style to imply particular kinds of relationships between their authors and their audience, while generating audience engagement through abstracted emotions and narrative gaps. These features have political dimensions, as in the CBPS’s comic, which elides crucial details about the government’s policies while suggesting (but never directly stating) its disregard for the human rights of asylum seekers, while The Global Mail’s comic uses a hand-drawn visual style to generate reader sympathy for the detainees and opposition to the government’s policies. Both comics use visual language to obfuscate key elements about the sources of their messages while also obscuring the voices of the refugees that their images represent.
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Rae, Ian D. "Elemental Micro-analysis of Organic Compounds: the Australian Experience." Historical Records of Australian Science 27, no. 2 (2016): 116. http://dx.doi.org/10.1071/hr16017.

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Combustion methods for elemental analysis developed in Europewere adopted by Australian chemists, some of whom undertook training in the Pregl laboratory in Graz, the centre of microanalytical expertise. Microanalytical services developed slowly at the Universities of Sydney and Melbourne. After World War 2 the University of Melbourne and Australia's Council for Scientific and Industrial Research combined to bring German experts to Australia. One of them, Dr K. W. Zimmermann, headed the Australian Microanalytical Service in Melbourne that met the needs of Australian chemists and some overseas customers for four decades. Zimmermann also trained a chemist from Singapore, Mrs Tong Hee Keong, who returned to establish a microanalytical service there. Smaller facilities continued at some Australian universities but most of these closed as the need for micro analyses waned. Simple analyses could be conducted with modern auto-analyzers, but the use of mass spectroscopy to determine accurate molecular masses could obviate the need for combustion analysis. Two university services remain, and a microanalytical service in New Zealand has served Australian customers in recent years.
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Hilbers, Julieanne, Abby S. Haynes, and Jennifer G. Kivikko. "Spirituality and health: an exploratory study of hospital patients' perspectives." Australian Health Review 34, no. 1 (2010): 3. http://dx.doi.org/10.1071/ah09655.

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The relationship between spirituality/religion and health is receiving increasing academic interest, but few studies have explored the experience of Australians. This paper presents data from an exploratory survey of patients and families in a public teaching hospital in Sydney. The findings show that the majority of hospital service users: •believe there are links between spirituality/religion and health; •believe that rituals and customs can help people when they are sick/suffering; •have valued practices associated with their beliefs; •feel it is helpful for health staff to know their patients’ beliefs; •are willing to be asked about their beliefs; or •want hospital staff to respect and support the beliefs and practices of all patients. Spirituality and religion, and the beliefs and practices associated with them, were found to be eclectic, individualised and evolving in response to life events such as loss and health crises. This paper concludes that a person-centred framework of health practice includes attention to the religious/spiritual dimension of patients and their families. What is known about the topic?There is a rapidly developing body of research that demonstrates an increasing awareness of the important links between religion and health, but is limited in Australian application. What does this paper add?This paper provides contextually relevant qualitative and quantitative data on patient perspectives, including how patients wish to be treated by health staff in relation to their beliefs and practices. The Australian perspective also provides a valuable counterpoint to US-dominated research in the global community. What are the implications for practitioners?The research findings indicate that practitioners need to recognise and respond to the role of religious and spiritual beliefs and practices in patients’ health journeys. The discussion suggests some practical ways of doing this which sit comfortably within the patient-centred approach.
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Gunawan, Alexius Hendra, Andri Wijaya, and Dellih Wijaya. "Design and Build Customer Complain Applications for Mobile Based MVVM Architecture Method." Tech-E 3, no. 2 (February 26, 2020): 9. http://dx.doi.org/10.31253/te.v3i2.297.

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Abstract PT. DhanaJaya BogaIndo has more than twenty restaurants spread across Jakarta, Surabaya and Australia. At present complaints regarding services and food served are still being done by providing limited criticism and suggestions during operational hours, so employees in the service section always record complaints and suggestions from customers who come to restaurants are accommodated, then convey related to food, service and the environment dirty one. related to customer complaints. Information on customer complaints can be received directly by management, so actions can be taken quickly.
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Gharib, Padid Akbarzadeh. "The Determination of User Satisfaction with Personal Internet Banking Services in the Context of Australia." Journal of Electronic Commerce in Organizations 14, no. 3 (July 2016): 57–79. http://dx.doi.org/10.4018/jeco.2016070104.

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Based on previous studies a theoretical framework of the determinants of an individual's satisfaction using Personal Internet Banking services is formulated incorporating information system success factors complemented by elements of behavioral and environmental uncertainties (multidimensional trust and perceived risk). Data was collected using an online self-administered questionnaire from a sample of 370 users in Australia and analyzed in order to determine the relationships among factors that have significant causal effects on customer satisfaction. The results confirm the importance of some of the factors reported in previous studies but also reveal unreported significant direct and indirect causal effects on customer satisfaction. Practical conclusions provide new perspectives for Australian banks on keeping customers highly satisfied with online banking services, as the main objective of this study.
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Barr, Trevor. "Whither Netflix ?" Journal of Telecommunications and the Digital Economy 3, no. 2 (July 1, 2015): 12–26. http://dx.doi.org/10.18080/jtde.v3n2.13.

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In March 2015 Australia became the 50th country in which US video streaming company Netflix had set up a local operation to supplement its planned global expansion in 200 countries. Newcomers Presto and Stan also joined in to further add to the extraordinary rate of growth of all forms of video traffic in Australia, now over half of Telstra’s Internet business. So who is Netflix, and how well might it expand its business in addition to those customers in Australia who are already using virtual private networks (VPNs) to access and pay for their programmes? The company began as a DVD on-line mail rental service in the US over fifteen years ago, but its management always saw the huge potential to use the Internet as –“direct mail on steroids”– for the on-line delivery of movies to homes. Whilst Netflix commendably offers more choice of programmes for Australian viewers, an examination of its business model could hardly support the notion that the established commercial television networks now face a fundamental existential threat. Nor should the notion of “mass digital connectivity” be taken for granted – not only because Australia still has so far go to reach ubiquity of the connection of homes to high capacity broadband, but also because of the serious lack of affordability of direct user pay services for so many Australians. The most likely future scenario is the on-line streamers will be welcomed by a growing number of paying customers, but as a complementary sector to the strong network television incumbents.
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Campbell, Ian. "Towards Customer Leadership." Australian Journal of Telecommunications and the Digital Economy 4, no. 4 (January 11, 2017): 133. http://dx.doi.org/10.18080/ajtde.v4n4.69.

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Today Australia's telecommunications market is strongly contested. Competitors with highly skilled, experienced and focused marketing teams battle for market position, market share and profit growth.This has not always been so.Telecom Australia was established in 1975 as the government owned national telecommunications carrier. Protected by regulated monopolies for network services and customer premises equipment, Telecom held perhaps 90% of the market. The predominantly engineering culture believed that it only needed a nominal marketing department and no sales force.In 1981 the monopolies were threatened. Telecom decided that it needed a sales force - quickly.This is a brief story of the building of that sales force over the first five years.In a government owned business steeped in the public service culture, strongly influenced by the public service unions and under a Labour government it was a grinding task.After five years the "subscribers" were more widely addressed and treated as "customers" and the sales force was operational. It was to be at least another six years before the sales force made the customers the focus of the business, and the skills, experience, management and culture of the force could match serious competitors in a de-regulated market.
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Campbell, Ian. "Towards Customer Leadership." Journal of Telecommunications and the Digital Economy 4, no. 4 (January 11, 2017): 133–71. http://dx.doi.org/10.18080/jtde.v4n4.69.

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Today Australia's telecommunications market is strongly contested. Competitors with highly skilled, experienced and focused marketing teams battle for market position, market share and profit growth.This has not always been so.Telecom Australia was established in 1975 as the government owned national telecommunications carrier. Protected by regulated monopolies for network services and customer premises equipment, Telecom held perhaps 90% of the market. The predominantly engineering culture believed that it only needed a nominal marketing department and no sales force.In 1981 the monopolies were threatened. Telecom decided that it needed a sales force - quickly.This is a brief story of the building of that sales force over the first five years.In a government owned business steeped in the public service culture, strongly influenced by the public service unions and under a Labour government it was a grinding task.After five years the "subscribers" were more widely addressed and treated as "customers" and the sales force was operational. It was to be at least another six years before the sales force made the customers the focus of the business, and the skills, experience, management and culture of the force could match serious competitors in a de-regulated market.
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Kam, Booi Hon, and Hernan Riquelme. "An Exploratory Study of Length and Frequency of Internet Banking Usage." Journal of Theoretical and Applied Electronic Commerce Research 2, no. 1 (April 1, 2007): 76–85. http://dx.doi.org/10.3390/jtaer2010007.

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The advent of Internet has provided banks an opportunity to reduce costs, increase customer base, and mass customize by delivering their products and services through this medium. A flurry of studies on Internet banking (IB) has since emerged. The majority of these studies, however, have been directed to either IB adoption or IB service quality delivery. With few exceptions, the impact that customer satisfaction with e-banking service qualities has on IB usage remains unexplored. This study examines a sample of Australian IB users based on their frequency and length of usage. The results show that as customers become more acclimatized to IB, they use these services more often. Further, daily and frequent IB users are more pleased with “ease of use” and “aesthetics” and tend to use IB more for electronic fund transfer and foreign exchange transactions than the less frequent users. The findings suggest that banks need to develop more customized services since there are distinct market segments with different banking requirements.
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Dissertations / Theses on the topic "Australian Customs Service"

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Agnew, Richard Quentin, and n/a. "The Australian Customs Service : towards organisational 'turnaround'." University of Canberra. Administrative Studies, 1999. http://erl.canberra.edu.au./public/adt-AUC20060529.172334.

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For the past decade the Australian Customs Service (ACS) has been regarded as an organisation in decline. Customs' history has been sporadically influenced by numerous reports that identify many instances of 'maladministration'. More recently, instances, such as the 'Midford Paramount Affair', have brought media and public notoriety to Customs followed by the establishment of the Review of the ACS in May 1993 (The Conroy Report). This, the latest and most comprehensive report undertaken on the ACS, documented administrative malfunctions of a major kind. Each report, using its own rationale has recommended more advanced levels of information technology (IT) application. To study these protracted administrative issues, the author has used, as the basis of analysis, a dynamic contingent decision-paths schema as well as furthering the theoretical constructs of organisational 'reliability' theory. The dynamic contingent decision-paths schema is designed to provide a conceptual framework regarding public (and private) sector situations of agency decline, evaluation, strategic response and finally 'turnaround' policy and implementation. The ACS is now implementing a comprehensive turnaround strategy, which includes new and novel information technologies. Organisational 'reliability' theory relates to organisations that are required to be highly reliable in their daily work-related activities otherwise crises of some major magnitude may occur. These organisations need to practice near perfect organisational and decision-making performance, and tend to be highly technical, relying increasingly in turn on information technology in managing their respective systems or operations. Customs was an early innovator in using Electronic Data Interchange and is now pursuing e-commerce, which in part is being outsourced, to EDS, a multinational company. The study initially reviews the recent history of the ACS - 'mapping' the nature of the organisation's decline, raising relevant factors which the author argues may be seen as successive 'crisis points', and lastly, addresses the strategic 'turnaround' policies of the organisation. The author believes the nadir for Customs has been reached and there are now positive signs that the ACS has commenced its organisational 'turnaround'. Organisational design matters including structural and cultural issues have been addressed which has allowed Customs to forge new relationships with its clients, as well as fostering 'new' management philosophies. These new philosophies and relationships, together with participation with an industry lead advisory team and a new internal management team, have provided the catalyst for change and recovery. Political and industry pressure and their formal involvement in a recovery strategy provide a high level of confidence for Customs' future and the strategic and operational changes being implemented.
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Caligari, Sandra, and n/a. "The application of risk management in the Commonwealth Public Service with specific emphasis on the Australian Customs Service." University of Canberra. Administrative Studies, 1994. http://erl.canberra.edu.au./public/adt-AUC20060623.145630.

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Bannon, Matthew. "The evolution of the role of Australian customs in maritime surveillance and border protection." Access electronically, 2007. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20080916.155511/index.html.

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Sears, Jason History Australian Defence Force Academy UNSW. "'Something peculiar to themselves'? : a social history of the Executive Branch officers of the Royal Australian Navy, 1913-1950." Awarded by:University of New South Wales - Australian Defence Force Academy. School of History, 1997. http://handle.unsw.edu.au/1959.4/38736.

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In 1985 Richard Preston identified three Royal Navy (RN) traditions (recruitment of officers at an early age, selection of officers from an elite social group, and insistence on sea service) which had shaped the Royal Canadian Navy (RCN). These traditions, he argued, ensured a high level of professionalism amongst officers in the infant RCN, as well as complete interoperability between the two navies, but failed to recognise the distinct needs of Canadian society. Consequently, from the Second World War onwards the RCN chose to move away from the British model and to ???Canadianise??? its officer corps. The Royal Australian Navy (RAN) also adopted these traditions, and they are examined here in the context of the social backgrounds, development and character of the permanent executive branch officers of the RAN between 1913 and 1950. This thesis argues that while the British model ensured a high level of professionalism within the RAN officer corps, in many other areas the system proved to be of doubtful utility for Australia. Although the Australian government tried to ensure that its naval officers maintained an Australian character and identity, the selection, training and operational policies of the RAN meant that its officers were, to all intents and purposes, virtually indistinguishable from their RN colleagues. While RAN officers were highly disciplined and professional men with excellent seamanship skills, unfortunately a wide social gulf developed between the Navy???s officers and its sailors. Further, the essentially scientific and practical education and indoctrination that naval officers received in their early years, combined with their narrow professional development, meant that they were, at best, only average higher level administrators and often performed poorly in dealings with their Australian political masters. The system produced a conservative type of officer, suspicious of political activity and intellectual effort, bound to the tradition of ???the Silent Service???, who felt that his country did not understand his work or sacrifices but who had not the capacity to change such community perceptions. Lacking highly educated and politically aware senior officers, the RAN found it difficult to cope with social changes after the Second World War. Consequently, the ???Australianisation??? of the naval officer corps was a slow and painful process and the profession of naval officer in Australia was to be even more marginal than numbers alone dictated.
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Mortensen, Wayne. "Customer-supplier relations in the Australian information technology and telecommunications industry : a strategic perspective." Monash University, Faculty of Business and Economics, 1997. http://arrow.monash.edu.au/hdl/1959.1/8075.

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Wilson, Sally Guta Miriam 1954. "Evaluation of hospital pharmacy services in Victoria, Australia : a six year comparative study of customer service." Monash University, Dept. of Pharmacy Practice, 2003. http://arrow.monash.edu.au/hdl/1959.1/5689.

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Parker, Lukas Jay, and lukasparker@gmail com. "Trust and the Australian retail banking industry : the impact of deinstitutionalisation of Australian retail banking services on consumer trust." Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20051117.105403.

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Consumer trust research has principally developed from established psychological-based research. This conception of consumer trust largely draws from research pertaining to interpersonal trust. This study combined existing theories from both sociological and psychological research in developing a consumer trust model specifically for banks. Partly because of their historical position in society and also because of their government-protected position, banks, bank branches and bank managers have traditionally held a respected, and trusted position in Australian communities. Because of this reputation and position in communities, banks were seen to display institutional attributes. These attributes were defined in this study as local community focus, local availability and visibility, relationship power symmetry and social obligation fulfilment. This study explored the notion of institution-based trust in an Australian retail banking context. Institution-based trust was a measure of the levels of consumer trust in various defined institutional attributes. It was contended that through the diminishment and divestment of its institutional attributes banks were impairing their institutional cachet. The process was termed 'deinstitutionalisation' and was postulated to have a negative impact on consumer trust. The hypothetico-deductive methodological framework was employed throughout the study, with a mail-based consumer survey used as the main means of primary data collection. 468 useable questionnaires from adult bank customers were yielded and the data analysed. These data were analysed and used to test twenty-three research hypotheses of which nineteen were supported. From the results, it was concluded that perceived local community focus, perceived social obligation fulfilment and perceived relationship power symmetry were antecedents to consumer trust in banks. Also, reasonable availability of conventional bank branch services was found to be an important component of perceived community focus of their banks, thus having an indirect relationship to institution-based consumer trust in banks. Community Banks were found to be exhibiting and promoting many of these institutional attributes. Consumers were found to be less likely to need bank branches for transactional or functional purposes, but branches were seen to be symbolically important. Also, consumers were found to be more likely to identify with intangible elements of their bank, principally bank brand, than with tangible attributes such as the bank branch. Importantly, consumers were found to be trusting of their banks, however they were more likely to believe that banks were less trustworthy now than they were in the past.
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Cutcher, Leanne Rose. "'Banking on the Customer': customer relations, employment relations and worker identity in the Australian retail banking industry." University of Sydney. Business, 2004. http://hdl.handle.net/2123/632.

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Previously consigned to the anonymity of �the product market� by researchers in traditional fields such as labour economics and industrial relations, the customer has recently attracted the attention of scholars from a diverse range of disciplines, including organisational behaviour, work psychology, labour process studies, gender studies, and critical management studies. In large part, this emerging interest in the customer is a result of the increasing dominance of service industries in developed economies and the recognition that service work entails a complex, three-way interaction between customers, management and workers. The literature identifies a range of competing and, at times, contradictory images of the customer. Rather than seeking to reconcile these competing representations, this thesis explores the multi-faceted nature of the customer presence and the implications for managers and workers in the retail banking industry in Australia. The thesis highlights how structural change and shifting discourses of the �customer� have influenced customer relations, employment relations, and worker identity in three areas of the retail banking industry: traditional retail banks, the credit union movement, and community banks. Drawing on detailed qualitative case study evidence, the thesis highlights the range of customers, both �real� and �constructed�, that can be found in the case study organisations. The thesis identifies the ways in which customers influence employment relations and how workers can be active in either accommodating or resisting the impact of these �customers� on workplace practice and worker identity. The central argument of the thesis is that, in addition to customers having a physical presence in and influence on organisational life, management and workers also construct �discursive customers� as a means of influencing the employment relationship and the meanings attached to service work. The study examines how these competing concepts of the customer and customer service influence both the customer-service provider relationship and service workers� relationships with one another and with management. Despite the increasing recognition that service work entails a three-way relationship between customers, management and workers, our understanding of how workers either welcome or resist the presence of this third actor in the employment relationship has, until recently remained very limited. This thesis makes a significant contribution to our understanding that for workers the customer is ever-present physically, emotionally and discursively.
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Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." University of Western Australia. Graduate School of Management, 2007. http://theses.library.uwa.edu.au/adt-WU2007.0060.

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[Truncated abstract] The Australian higher education sector has changed markedly in the last two decades. The size of the sector has swelled in size as new universities have been created from former Colleges of Advanced Education and Institutes of Technology, and succeeding governments have introduced policies that have embedded increasingly corporate and commercial practices into university administration. This has caused the creation of what are becoming known as ‘enterprise universities’. This thesis examines hypotheses arising from two fundamental questions. (i) Given the increasingly market-oriented higher education environment in Australia, will a model developed from the study of services marketing (which has developed since the 1970s as a distinct sub-branch of the Marketing discipline) show itself to be applicable to universities operating in the Australian sector? (ii) If so, are there demonstrable differences in the way in which ‘student customers’ respond in terms of the antecedents of customer satisfaction and customer loyalty within different types of university? . . . The study found that the model tested was highly appropriate for indicating the major antecedents of satisfaction and loyalty in this setting. It showed that the institutional image was a relatively stronger antecedent of perceived value and customer satisfaction than were elements of service quality, and that the model was effective in accounting for a large proportion of the variance found in students’ loyalty to their institution. It also found that there was relatively little difference between students attending different types of university in these matters. It argues that there is an important imperative for Australian universities to take a strategic image management approach to their marketing initiatives, and also issues related to the nature of higher education as a positional and public good.
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Krios, Kon, and kon krios@telstra com. "An exploratory case study of internal service quality in a telecommunications organisation a frontline employee perspective." Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20060505.152642.

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The following dissertation is an exploratory case study of a telecommunications organisation�s call centres. Specifically, it was focused on investigating internal service quality issues that related to the frontline employee role, a clearly underdeveloped area of study in services marketing literature. The study involved firstly identifying the internal services delivered to frontline employees, and then gaining their perceptions of the service quality dimensions most important to them within each workplace situation. This in turn provided an indication of how internal services could be customised and classified to best meet frontline employees� work requirements and therefore increase their job effectiveness. In addition, the case study explored frontline employees� overall perceptions of the quality of delivery of each internal service, which helped provide further insights into their work needs. Frontline employees� perceptions were also sought regarding the importance of each internal service to them, in terms of increasing their ability to generate revenue for the organisation. This provided an indication of how different internal services impacted upon their exchanges with external customers. Twelve internal services and seven internal service quality dimensions were identified through conducting extensive observation and undertaking interviews with frontline employees at one of the call centres. The information obtained helped inform a web-based online survey that was implemented to address the three focal research questions. The online survey was successfully completed by 301 frontline employees. The results showed that while all twelve internal services shared some similarities in their demand characteristics, some groups of internal services were distinctly different to others. As a result of these similarities and differences, the internal services were classified into four categories: trainingintensive internal services; communication-based internal services; real-time-based internal services; and, performance-related internal services. While the four classification categories can provide a solid guide for internal suppliers about how to approach groups of internal services, it was apparent that frontline employees had unique needs in each of the twelve internal services. This emphasised the need for the classification scheme to be used only as a guide, whereby internal suppliers should methodically identify all the quality attributes most important to frontline employees in each individual internal service situation. The results also showed that frontline employees perceived some internal services as more important than others, in terms of increasing their ability to generate revenue for the organisation. As a result, it was suggested that internal services could also be classified according to their �importance� levels, as this could help managers in their allocation of organisational resources. The case study provided a valuable insight into frontline employees� needs, and other internal service quality issues related to their roles. Because the results and conclusions were specific to a particular case, it is essential that this area of research be extended further in future.
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Books on the topic "Australian Customs Service"

1

Room service. Ringwood, Vic., Australia: Penguin Books, 1987.

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David, Day. Smugglers and sailors: The customs history of Australia 1788-1901. Canberra: AGPS Press, 1992.

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Australia. Parliament. House of Representatives. Standing Committee on Finance and Public Administration. A tour of duties: The final report of an inquiry into aspects of the Australian Customs Service. Canberra: Australian Govt. Pub Service, 1991.

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Moorhouse, Frank. Room service: Comic writings of Frank Moorhouse. Harmondsworth: Viking, 1985.

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Australia. Parliament. House of Representatives. Standing Committee on Finance and Public Administration. Risky business: The 37000 kilometre challenge : the first report on an inquiry into aspects of the Australian Customs Service. Canberra: Australian Government Pub. Service, 1990.

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The hungry heart. Kenthurst [N.S.W.]: Kangaroo Press, 1992.

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Western Australia. Office of the Auditor General. Righting the wrongs: Complaints management in the Western Australian Public Sector. West Perth, W.A: Auditor General, 2001.

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Coombs, H. C. A certain heritage: Programs for and by aboriginal families in Australia. Canberra: Centre for Resource and Environmental Studies, Australian National University, 1989.

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International Services Marketing Conference (2002 Brisbane). Proceedings of the International Services Marketing Conference 2002: Emerging issues in services marketing: emotions, e-marketing and encounters : Brisbane, Queensland, Australia 3-5 July 2002. Edited by McColl-Kennedy Janet R. 1958- and Rundle-Thiele Sharyn. St. Lucia, Qld: Graduate School of Management, University of Queensland, 2002.

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Lemon, Nancy K. D., 1953- and Poisson Samantha E, eds. Child custody & domestic violence: A call for safety and accountability. Thousand Oaks, Calif: Sage Publications, 2003.

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Book chapters on the topic "Australian Customs Service"

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Westwood, Jane, and Mathew Joseph. "Managing Customer Roles in Service Organisations: An Australian Perspective." In Proceedings of the 1998 Academy of Marketing Science (AMS) Annual Conference, 504. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-13084-2_137.

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Adapa, Sujana, and Fredy-Roberto Valenzuela. "Case Study on Customer’s Ambidextrous Nature of Trust in Internet Banking." In Advances in Marketing, Customer Relationship Management, and E-Services, 206–29. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4357-4.ch018.

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This case study provides information related to the Australian retail-banking sector and specifically about the electronic banking service delivery channels. As a Western nation, Australia is classified as a developed country with well-developed infrastructure, gross domestic product, per capita income, and economic status. A cross-sectional mall intercept survey was conducted in order to explore the trust related perceptions of the Australian consumers’ towards the internet banking service delivery channel. Trust is an important variable because of its high relevance to the success and/or failure of many businesses, products, and service offerings. Although there exists several benefits attached to the internet banking transactions, the survey carried out, indicates that there are a significant number of customers in Australia, who do not perform internet banking transactions due to lack of trust in the bank (or bank personnel or internet service delivery channel etc.). Consequently, results also indicate that a majority of the customers preferred to use internet banking transactions due to the trust that they have in carrying out these electronic banking methods. Therefore, this study provides information related to the ambidextrous nature of the trust component and how the aforesaid affects the consumer’s perception levels towards the adoption/non-adoption of internet banking in the Australian context. Moreover, this study provides results obtained through a cross-sectional mall intercept survey carried out in the Australian context and verbatim quotes obtained from the respondents in the form of open-ended comments. Furthermore, the implications related to bank managers, government, and policy-makers are presented.
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Martin, Nigel, and John Rice. "Evaluating and Designing Electronic Government for the Future." In E-Government Services Design, Adoption, and Evaluation, 238–58. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2458-0.ch014.

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This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.
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Sharma, Rajeev. "Marketing of Tobacco Products in Australia." In Advances in Marketing, Customer Relationship Management, and E-Services, 187–94. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4357-4.ch015.

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Liberal western, democratic traditions provide ‘freedom of choice’ to consumers. This doctrine is also extended to commercial organisations in developing their marketing and promotional strategies. Some products, tobacco in particular, have continued to attract a high level of social and legislative scrutiny in the industrialised countries. There is an argument that tobacco products are excessively harmful to the society–particularly the vulnerable and disadvantaged. As a result governments have a bigger responsibility and a significant role to play in regulating such goods and services. The Australian Federal Government has recently introduced a bill into Parliament. It aims to lay down very stringent guidelines and restrict the promotional options for tobacco product marketing in Australia. This real and evolving case study looks into the challenges faced by the marketers.
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Abedin, Babak. "Adoption of Facebook for Customer Relationship Management for SMEs." In Advances in Marketing, Customer Relationship Management, and E-Services, 60–71. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8586-4.ch004.

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This study has explored organizations' motivations to adopt Facebook for customer relationship management purposes. Interviews with twenty small to medium sized Australian organizations in this study showed that market pressures, direct customer service, brand promotion, and testing and experiencing are among key motivations for organizations to begin having presence on the Facebook. Ease of use, ease of receiving customers' feedback, availability of rich tools, and the opportunity to reach a large number of potential and existing customers are found to be amongst the key benefits of such presence. Furthermore, the findings show that dealing with negative comments, finding qualified human resources, ensuring the reliability of Facebook policies, and scalability of Facebook pages are some of the key issues that organizations have experienced with using this website for managing relationship with their customers.
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Singh, Varinder, Sanjay Taneja, Varinderjeet Singh, Azad Singh, and Harmesh Lal Paul. "Online Advertising Strategies in Indian and Australian E-Commerce Companies." In Advances in Marketing, Customer Relationship Management, and E-Services, 124–38. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-7231-3.ch009.

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Online advertising and marketing promote the different types of products through various kinds of advertising modes to customers. Online advertising is promotional messages that show up on the monitors of online laptops, desktops, tablets, televisions, and smart phones. The main objective of the study is to analyze the online advertising and impact comparison of online advertising strategy which is adopted by Indian and Australian e-commerce companies. To achieve the objectives of this study, the authors take the sample of 5 Indian and 5 Australian e-commerce companies. This study also found that the Indian and Australian e-commerce companies are inter-connected. Online advertising in India has been flowering and also increasing because of 4G connections, which are good for the future of online marketing. This chapter explains comparisons of Indian and Australian e-commerce companies and also focuses on the top 10 platforms to increase sales and customer attraction through advertising. The future of online advertising is brilliant and unlimited.
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Elgahwash, Fouad Omran. "A Quantitative Study of Factors Affecting Value of Adopting Self-Service Banking Technology (SSBT) Among Customers in Developing and Developed Countries." In Developments and Trends in Intelligent Technologies and Smart Systems, 233–60. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3686-4.ch012.

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Self-service banking technology (SSBT) allow customers to perform services on their own without direct assistance from staff. This study focuses on factors affecting the value of adopting self-Service banking technology (SSBT) among customers. It is believed that the successful usage of self-service banking technology will be increasingly advantageous for all (banks & customers). This chapter's purpose is an extension to the technology acceptance model (TAM) and views customer responses to technology as an integrated part of SSBT. The sample used for this study was selected from users of banks in both Libya and Australia, with a total size of 141 respondents. Reliability and validity of the data collection instrument was tested using Cronbach Alpha. Descriptive and regression tests for data analysis were used. The domains in which subjects were tested were “ease of use of SSBT”, “Usefulness of SSBT”, “Quality of SSBT”, “privacy of information” and “Trust of SSBT”.
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Lin, Chad, and Geoffrey Jalleh. "Investigating Factors Affecting Adoption of eCRM in the Australian Service Industry." In Advances in Marketing, Customer Relationship Management, and E-Services, 16–43. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-6547-7.ch002.

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In order to grow and survive in a highly competitive market like the service industry, Electronic Customer Relationship Management (eCRM) has become a popular tool for Australian service organizations to attract, manage, and enhance customer relationships. However, due to increased competition and decreased product/services marketing cycle time, managing and building customer relationships have become a challenge for most service organizations. Ineffective eCRM adoption process can result in financial losses for the organizations. Hence, case studies are conducted to identify and examine potential IT costs and risk factors involved in the adoption of eCRM projects. The findings in the chapter provide senior executives with a more realistic insight into dealing with issues and challenges arising from the adoption of eCRM.
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Lin, Chad. "Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector." In Global Hospitality and Tourism Management Technologies, 27–51. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-61350-041-5.ch003.

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The hospitality and tourism sector is one of fastest growing sectors in Australia and in the world. In order to become more efficient and effective in delivering products and services to customers via the use of ICT, hospitality and tourism organizations have to rethink the ways in which they build relationships with their customers by initiating electronic customer relationship management (eCRM) projects. Inappropriate eCRM decision-making and implementation can result in multi-million dollar losses, which can translate into a loss of competitiveness. Therefore, the case study approach was conducted to: (1) identify potential ICT costs and risk factors involved in eCRM initiatives in general; and (2) identify and examine key issues in the implementation of eCRM in the Australian hospitality and tourism sector. The contribution of this book chapter is two-fold. First, it offers hospitality and tourism executives with a more realistic insight about the impact of their eCRM investments on their business. Second, potential key issues, costs and risk factors associated with eCRM implementation are presented to assist these organizations in dealing with these challenges.
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Chugh, Ritesh, and Srimannarayana Grandhi. "E-Tailing." In Strategic and Pragmatic E-Business, 297–313. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-1619-6.ch013.

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E-tailing is gaining momentum in Australia as traditional retailers are moving towards the adoption of a clicks and bricks strategy. Electronic retailing or E-tailing can be described as selling goods to customers directly through electronic means. Although this Business-to-Consumer phenomenon is not new, it is helping retailers to conduct business online with virtual storefronts and to reach local and global customers who are disadvantaged by geographical and other distinct barriers. This chapter starts by detailing the current state of e-tailing with supporting statistical figures from recent research with a specific emphasis on Australia. Overall growth in Internet accessibility rates across Australia clearly demonstrate e-tailing’s importance to online customers. Literature review once again proves the fact that Internet not only creates opportunities for retailers but also poses many challenges. Further discussion provides an understanding of the suitability of the retailing channel for different products and services. This study then analyses the usability of Australia’s top twenty-five retailers’ websites focussing on website usability factors, such as navigation, searchability, purchasing, layout and clarity, information content, and web browser compatibility. Australia’s e-tailing initiatives might be lagging behind most developed markets, however recent research indicates that there is a significant growth in this online activity and it will continue to attract more and more online customers in the coming years as retailers jump on the e-tailing bandwagon.
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Conference papers on the topic "Australian Customs Service"

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Akande, Akinlolu Olumide, Nicholas Kuilman, Mike Hart, and Jean-Paul Van Belle. "Improving customer service in South African contact centers: Lessons learn't from Australian contact centers." In 2014 IEEE 6th International Conference On Adaptive Science & Technology (ICAST). IEEE, 2014. http://dx.doi.org/10.1109/icastech.2014.7068131.

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Bhatti, H., A. Abareshi, and S. Pittayachawan. "An evaluation of customer repurchase behaviour in mobile telecommunication services in Australia." In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2016. http://dx.doi.org/10.1109/ieem.2016.7797946.

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Bhatti, Hassan Shakil, Ahmad Abareshi, and Siddhi Pittayachawan. "An Empirical Examination of Customer Retention in Mobile Telecommunication Services in Australia." In International Conference on e-Business. SCITEPRESS - Science and Technology Publications, 2016. http://dx.doi.org/10.5220/0005951900720077.

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Bhatti, Hassan Shakil, Ahmad Abareshi, and Siddhi Pittayachawan. "Towards the investigation of the effect of customer satisfaction and customer experience on behavioural intention in mobile telecommunication services in Australia." In 2017 5th International Conference on Research and Innovation in Information Systems (ICRIIS). IEEE, 2017. http://dx.doi.org/10.1109/icriis.2017.8002542.

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Neff, Rob, and Matthew Driscoll. "10 Years Later: A Technical and Financial Review of the United States Navy’s High Pressure Turbine Blade Refurbishment Program." In ASME Turbo Expo 2010: Power for Land, Sea, and Air. ASMEDC, 2010. http://dx.doi.org/10.1115/gt2010-22811.

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In 1999, the United States Navy implemented an LM2500 High Pressure Turbine Blade Refurbishment Program. Traditionally, the US Navy had replaced high pressure turbine components each time an engine was removed from a ship during its depot overhaul visit. Following successful testing of several Rainbow rotors built up with refurbished LM2500 blades, as well as experience gained by the Royal Australian Navy, refurbishment of stage 1 and 2 high pressure turbine blades was adopted vice the replace with new part strategy previously utilized. This paper takes a fresh look at the blade refurbishment effort from two perspectives, first, an updated technical assessment is made of Rainbow rotor components as well as parts which were implemented as part of the refurbishment program to evaluate their current (2009) condition and define service life expectations. Secondly, a financial assessment is made of the program itself, defining the cost avoidance of refurbishing customer owned blades versus the cost to procure new components. The financial analysis will also include commentary on risk mitigation based upon the hundreds of thousands of operating hours on these components have acquired while deployed at sea.
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