Relevant bibliographies by topics / Australian banking industry

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters

Academic literature on the topic 'Australian banking industry'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 January 2023

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Journal articles on the topic "Australian banking industry"

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Al-Hajri, Salim, and Arthur Tatnall. "A Socio-Technical Study of the Adoption of Internet Technology in Banking, Re-Interpreted as an Innovation Using Innovation Translation." International Journal of Actor-Network Theory and Technological Innovation 3, no. 3 (July 2011): 35–48. http://dx.doi.org/10.4018/jantti.2011070103.

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This article presents a re-interpretation of research done in the mid-2000s on uptake of Internet technologies in the banking industry in Oman, compared with that in Australia. It addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The research did not attempt a direct comparison of the banking industries in these two very different countries, but rather considered Internet technology adoption in Oman, informed by the more mature Australian experience. The original study considered Internet banking as an innovation and used an approach to theorising this innovation that was based on Diffusion of Innovations and the Technology Acceptance Model (TAM). Given the socio-technical nature of this investigation, however, another approach to adoption of innovations was worth investigating, and this article reports a re-interpretation of the original study using innovation translation from actor-network theory (ANT).
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Valenzuela, Fredy, Ray Cooksey, Lalith Chandralal, and Rumman Hassan. "Service Recovery in The Australian Banking Industry." Contemporary Management Research 9, no. 4 (December 31, 2013): 463–82. http://dx.doi.org/10.7903/cmr.11370.

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Manning, Haydon. "Award Restructuring in the Australian Banking Industry." Journal of Industrial Relations 32, no. 3 (September 1990): 334–52. http://dx.doi.org/10.1177/002218569003200302.

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BIRT, JACQUELINE, MIKE KEND, and HUI XIAN. "Changes in Segment Reporting in the Australian Banking Industry." Australian Accounting Review 17, no. 43 (December 31, 2008): 61–67. http://dx.doi.org/10.1111/j.1835-2561.2007.tb00337.x.

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Lloyd‐Walker, Beverley, and Yen Ping Cheung. "Project teams and change in the Australian banking industry." Journal of Workplace Learning 11, no. 1 (February 1999): 33–37. http://dx.doi.org/10.1108/13665629910250951.

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Soutar, G. N., L. K. Savery, and N. F. Dufty. "Sexual Harassment in the Banking Industry: Some Australian Evidence." Asia Pacific Journal of Human Resources 25, no. 3 (November 1, 1987): 82–88. http://dx.doi.org/10.1177/103841118702500308.

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Metwally, M. M. "AN INVESTIGATION OF ADVERTISING RIVALRY IN THE AUSTRALIAN BANKING INDUSTRY." Metroeconomica 43, no. 3 (October 1992): 379–96. http://dx.doi.org/10.1111/j.1467-999x.1992.tb00721.x.

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Trubik, Ellie, and Malcolm Smith. "Developing a model of customer defection in the Australian banking industry." Managerial Auditing Journal 15, no. 5 (July 2000): 199–208. http://dx.doi.org/10.1108/02686900010339300.

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Lloyd‐Walker, Beverley, and Yen Ping Cheung. "IT to support service quality excellence in the Australian banking industry." Managing Service Quality: An International Journal 8, no. 5 (October 1998): 350–58. http://dx.doi.org/10.1108/09604529810235808.

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Cuganesan, Suresh, and Haider Khan. "Assessing the reporting of stakeholder reciprocity in the Australian banking industry." Journal of Human Resource Costing & Accounting 12, no. 2 (June 27, 2008): 85–101. http://dx.doi.org/10.1108/14013380810889538.

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Dissertations / Theses on the topic "Australian banking industry"

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Parker, Lukas Jay, and lukasparker@gmail com. "Trust and the Australian retail banking industry : the impact of deinstitutionalisation of Australian retail banking services on consumer trust." Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20051117.105403.

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Consumer trust research has principally developed from established psychological-based research. This conception of consumer trust largely draws from research pertaining to interpersonal trust. This study combined existing theories from both sociological and psychological research in developing a consumer trust model specifically for banks. Partly because of their historical position in society and also because of their government-protected position, banks, bank branches and bank managers have traditionally held a respected, and trusted position in Australian communities. Because of this reputation and position in communities, banks were seen to display institutional attributes. These attributes were defined in this study as local community focus, local availability and visibility, relationship power symmetry and social obligation fulfilment. This study explored the notion of institution-based trust in an Australian retail banking context. Institution-based trust was a measure of the levels of consumer trust in various defined institutional attributes. It was contended that through the diminishment and divestment of its institutional attributes banks were impairing their institutional cachet. The process was termed 'deinstitutionalisation' and was postulated to have a negative impact on consumer trust. The hypothetico-deductive methodological framework was employed throughout the study, with a mail-based consumer survey used as the main means of primary data collection. 468 useable questionnaires from adult bank customers were yielded and the data analysed. These data were analysed and used to test twenty-three research hypotheses of which nineteen were supported. From the results, it was concluded that perceived local community focus, perceived social obligation fulfilment and perceived relationship power symmetry were antecedents to consumer trust in banks. Also, reasonable availability of conventional bank branch services was found to be an important component of perceived community focus of their banks, thus having an indirect relationship to institution-based consumer trust in banks. Community Banks were found to be exhibiting and promoting many of these institutional attributes. Consumers were found to be less likely to need bank branches for transactional or functional purposes, but branches were seen to be symbolically important. Also, consumers were found to be more likely to identify with intangible elements of their bank, principally bank brand, than with tangible attributes such as the bank branch. Importantly, consumers were found to be trusting of their banks, however they were more likely to believe that banks were less trustworthy now than they were in the past.
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Pelosi, Tano Economics Australian School of Business UNSW. "Risk, efficiency and industry dynamics in the Australian banking sector." Publisher:University of New South Wales. Economics, 2008. http://handle.unsw.edu.au/1959.4/41462.

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This thesis applies innovative methods to the efficiency and productivity analysis of the Australian banking system. Key areas of investigation include the impact of regulatory reforms on bank performance, the impact of firm entry and exit on industry productivity and the changing nature of banking and the role of risk in measuring bank value-added. The latter leads to the construction of a new bank production model, emphasising risk management as part of a bank??s value-added. As such, the proposed bank output framework views risk as a productive service, rather than a bad output or externality, which is often assumed in the literature. Aided with this new framework, several refinements are suggested for the treatment and measurement of bank output by researchers and statistical agencies. A unified regulatory framework combined with a greater level of harmonisation in rules in the Australian banking sector, has meant that a pooled analysis of all deposit-taking institutions has become feasible for the first time. With an enlarged dataset new insights are gained into the relative performance of deposit-taking institutions in Australia. The results challenge commonly held views of bank efficiency and the relevance of scale, size and incumbency when measuring bank efficiency. The new definition of bank output is also applied across the sector using econometric and non-parametric techniques to gauge productivity. Problems with balanced data sets and aggregation of firm level productivity are examined. A new approach to decomposing aggregate industry level productivity is introduced based on strong axiomatic grounds and its ability to attribute productivity between continuing, exiting and entering firms. The technique is applied for the first time and uses the newly developed bank output production model. The analysis provides key information on the relative performance of firms in the Australian banking sector.
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Cutcher, Leanne Rose. "'Banking on the Customer': customer relations, employment relations and worker identity in the Australian retail banking industry." University of Sydney. Business, 2004. http://hdl.handle.net/2123/632.

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Previously consigned to the anonymity of �the product market� by researchers in traditional fields such as labour economics and industrial relations, the customer has recently attracted the attention of scholars from a diverse range of disciplines, including organisational behaviour, work psychology, labour process studies, gender studies, and critical management studies. In large part, this emerging interest in the customer is a result of the increasing dominance of service industries in developed economies and the recognition that service work entails a complex, three-way interaction between customers, management and workers. The literature identifies a range of competing and, at times, contradictory images of the customer. Rather than seeking to reconcile these competing representations, this thesis explores the multi-faceted nature of the customer presence and the implications for managers and workers in the retail banking industry in Australia. The thesis highlights how structural change and shifting discourses of the �customer� have influenced customer relations, employment relations, and worker identity in three areas of the retail banking industry: traditional retail banks, the credit union movement, and community banks. Drawing on detailed qualitative case study evidence, the thesis highlights the range of customers, both �real� and �constructed�, that can be found in the case study organisations. The thesis identifies the ways in which customers influence employment relations and how workers can be active in either accommodating or resisting the impact of these �customers� on workplace practice and worker identity. The central argument of the thesis is that, in addition to customers having a physical presence in and influence on organisational life, management and workers also construct �discursive customers� as a means of influencing the employment relationship and the meanings attached to service work. The study examines how these competing concepts of the customer and customer service influence both the customer-service provider relationship and service workers� relationships with one another and with management. Despite the increasing recognition that service work entails a three-way relationship between customers, management and workers, our understanding of how workers either welcome or resist the presence of this third actor in the employment relationship has, until recently remained very limited. This thesis makes a significant contribution to our understanding that for workers the customer is ever-present physically, emotionally and discursively.
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Cutcher, Leanne. "Banking on the customer customer relations, employment relations, and worker identity in the Australian retail banking industry /." Connect to full text, 2004. http://hdl.handle.net/2123/632.

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Thesis (Ph. D.)--University of Sydney, 2004.
Title from title screen (viewed 8 May 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Discipline of Work and Organisational Studies, School of Business, Faculty of Economics and Business. Includes bibliographical references. Also available in print form.
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Sayers, Mary, and mikewood@deakin edu au. "The Effect of labour market reform on women in the Australian banking industry." Deakin University. Bowater School of Management, 2002. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20060719.151710.

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Bakir, Caner 1970. "The politics of banking policy in Australia: The Wallis Inquiry, the Australian Prudential Regulation Authority and the "four pillars" policy." Monash University, Dept. of Politics, 2002. http://arrow.monash.edu.au/hdl/1959.1/7574.

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Phillips, William J. "A comparison of perceived social responsibility standards with perceived social responsibility performance in the Australian banking industry : A stakeholder analysis." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2002. https://ro.ecu.edu.au/theses/711.

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The purpose of this study is to investigate extent to which Australian banking corporations embrace social responsibility. It endeavours to establish the meaning of social responsibility generally and corporate social responsibility (CSR) in particular. In view of the multiple definitions of the concept of ‘social responsibility’ offered by various authors Such.1 Boatright (1993), Freeman (1994), Walters (1977), and Wheeler (1998), the views of power dependent Australian bank stakeholders were solicited to form an operational definition for the study. This created a collective conception of social responsibility as it is applied to Australian banks, allowing corporate social responsibility standards to be established against which perceived social responsibility performance of Australian banks could be compared.
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Powell, Robert. "Industry value at risk in Australia." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/297.

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Value at Risk (VaR) models have gained increasing momentum in recent years. Market VaR is an important issue for banks since its adoption as a primary risk metric in the Basel Accords and the requirement that it is calculated on a daily basis. Credit risk modelling has become increasingly important to banks since the advent of Basel 11 which allows banks with sophisticated modelling techniques to use internal models for the purpose of calculating capital requirements. A high level of credit risk is often the key reason behind banks failing or experiencing severe difficulty. Conditional Value at Risk (CVaR) measures extreme risk, and is gaining popularity with the recognition that high losses are often impacted by a small number of extreme events.
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Munene, Catherine W. "The service delivery process : An examination of how consumers evaluate technology-assisted service encounters in the retail banking industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2003. https://ro.ecu.edu.au/theses/1559.

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This study examined consumers' perceptions post-adoption of technology and how these perceptions affect their levels of dis/satisfaction and their continued use of technology·assisted service encounters. To this end, this study investigated the criteria that consumers in Western Australia's retail banking industry are likely to use when evaluating banking transactions involving EFTPOS, ATM, telephone, and Online banking modes. II examined whether these criteria changed with the mode of electronic banking in use and whether the significance of the criteria changed with consumers' demographic characteristics. In addition, this study explored whether consumers who use these modes of electronic banking experience the paradoxes of technology adoption identified by Mick and Foumier (1998). Previous studies have shown that when evaluating the quality of services provided by organizations and their levels of dis/satisfaction with these services. Consumers are likely to base their judgements on their perceptions of the service delivery process (Lehtinen & Lehtinen, 1982; Brogowicz, Delene, & Lyth, 1990; Dllllllher & Mattsson, 1994; Danaher & Mattsson, 1998; Gronroos, 1998; Swam:, 1998). In particular, the studies have shown that the most significant element of the service delivery process is personal contact, that Is the interactions between organisations' personnel and their customers (Sclmeider & Bowen, 1985; LeBIIUic & Nguyen, 1988; Parasuraman, Zeithaml, & Beny, 198fl; Howcroft, 1993; Donner & Dudley, 1997; Nichols, Gilbert, & Roslow, 1998; Tan, Beaumont, & Freeman, 1999; Gabbott & Hogg, 2000). However, technological advancements have meant that some service organisations have changed their service delivery processes by substituting contact personnel with service delivery technologies. Consequently, consumers have been producing and delivering services for themselves by interacting with the service delivery technologies that are available (Bancel-charensol, 1999). Researchers assert that changing the characteristics of the service delivery process can result in changes in how consumers evaluate the quality of services provided by organisations and how they assess their resulting levels of dis/satisfaction (Chase, 1978; Lovelock & Young, 1979; Gronroos, 1984; Zeithaml, Parasuraman, & Beny, 1990). As such, this study examined the effects that retail banking technologies have on consumers' evaluations of the service encounter and how these evaluations translate into usage patterns. Data were collected using qualitative and quantitative research methodologies. The minimum of the qualitative phase of the study was to identify the criteria that consumers are likely to use when evaluating their technology-based banking transactions and the paradoxes of technology adoption that they are likely to experience. Twenty in-depth interviews were conducted with consumers who reported they use at least one of the four modes of electronic banking. The interviews were tape-recorded and analysed using N.U.D.I.S.T. software. The second phase of the study examined consumers' opinions towards relevant criteria identified in the qualitative phase and the effect these criteria have on consumers' use of the four modes of el«1ronic banking. Data for this stage were collected through a mail survey questionnaire that was mailed out to a sample of 1700 Western Australians. In total, 453 useable questionnaires were returned. The data were imported into SPSS v. 10 and analysed using non-parametric statistics. This study showed that consumers are likely to evaluate their electronic banking service encounters on the basis of perceived convenience, transaction aids available, and perceived risk. The findings also indicate that these criteria have sub dimensions. Perceived convenience relates to the perceived ease of transactions, perceived speed of transactions, and accessibility to consumers' transaction accounts from different locations and beyond the bank's traditional operating hours. The transaction aids include the voice prompts available with telephone banking and the visual cues available with Online banking. Perceived risk dimensions include psychological, performance, financial, and physical risks. The present study also showed that some criteria have a greater effect on consumers' use of some modes of electronic banking than others. For instance, in regards to voice prompts, psychological and performance risks appeared to have an effect on the number of tell-phone banking transactions consumers are likely to conduct. Consumers who use electronic banking can experience six of the eight paradoxes of technology adoption identified by Mick and Fournier (199g): freedom/enslavement, control/chaos, engaging/disengaging, efficiency/inefficiency, fulfils/create needs, and competence/incompetence. The findings showed that in most case one side of the paradox dominates. It appears that existing theories, instruments, and techniques of evaluating the service encounter need to be adapted to be applicable to technology-assisted service encounter;. Specifically, these theories, instruments, and techniques need to minimise or exclude elements that require consumers to evaluate their interactions with and perceptions of organisations' customer service personnel and replace them with dimensions relating to consumers’ interactions with the technologies that facilitate the service delivery process. However, an exception needs to be made for technology-assisted service encounters conducted using the telephone because in these service encounters consumers can access organisations' customer service representatives, The findings were used to propose the TASE (technology-assisted service encounters) model, which includes items relating to the three main dimensions of perceived convenience, transaction aids, and perceived risk. The TASE model can be adapted and used to measure consumers’ evaluation of the service delivery processes of organisations in various service industries. The findings of this study have significant managerial applications. Organisations can use these findings to assess the viability of commercial technologies that they intend to implement by examining consumers' perceptions of new technologies based on the relevant criteria and paradoxes identified in this study. In addition, organizations can use these findings to develop promotional strategies that address consumers' concerns about using technology-based service delivery options in order to encourage them to participate more in the service delivery process. In addition the proposed T ASE model can be used to develop an instrument for measuring consumers' levels of dis/satisfaction with technology-based service encounters in general.
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Costeo, Tinka. "The financial impact of top management groups in Australian banking coprorations." 1998. http://repository.unimelb.edu.au/10187/963.

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This thesis examines the link between the top management group and company financial performance in Australian banks, and identifies some of the most important demographic characteristics involved in the relationship. A number of scholars have studied the link between the top management group’s demographic characteristics and various organisational outcomes, such as financial performance, diversification strategy, competitive moves, strategic conformity and persistence and organisational innovation (Bantel and Jackson, 1989; Finkelstein and Hambrick, 1990; Hambrick and D’Aveni 1992, Hambrick, Cho and Chen, 1996; Wiersema and Bantel, 1992). This research is different from previous studies of top management group effectiveness because it combines several methodological features found separately in these studies. The present study uses an inclusive, self nominated, definition of the top management group and a systematic, conceptual approach for selecting the demographic characteristics used to describe the top group. It also collects longitudinal data directly from the field, and is one of few studies of top management effectiveness conducted on organisations outside the USA. (For complete abstract open document)
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Books on the topic "Australian banking industry"

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James, Bain. The remarkable roller coaster: Forty years in the Australian finance industry. Pymble, N.S.W: HarperCollins, 2001.

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Pearson, Gail. Financial services law and compliance in Australia. Port Melbourne, Vic: Cambridge University Press, 2009.

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Pearson, Gail. Financial services law and compliance in Australia. Port Melbourne, Vic: Cambridge University Press, 2009.

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Financial services law and compliance in Australia. Port Melbourne, Vic: Cambridge University Press, 2009.

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McDonnell, S. Giving credit where it's due: The delivery of banking and financial services to indigenous Australians in rural and remote areas. Canberra: Centre for Aboriginal Economic Policy Research, 2001.

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Malik, Ashish, Ami-Lee Kelly, and Philip J. Rosenberger III. Performance Drivers in the Australian Banking and Financial Industry. Taylor & Francis Group, 2021.

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Malik, Ashish, Ami-Lee Kelly, and Philip J. Rosenberger. Performance Drivers in the Australian Banking and Financial Industry. Taylor & Francis Group, 2021.

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Malik, Ashish, Ami-Lee Kelly, and Philip J. Rosenberger III. Performance Drivers in the Australian Banking and Financial Industry. Taylor & Francis Group, 2021.

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Performance Drivers in the Australian Banking and Financial Industry. Taylor & Francis Group, 2021.

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Berger, Allen N., Philip Molyneux, and John O. S. Wilson, eds. The Oxford Handbook of Banking. Oxford University Press, 2019. http://dx.doi.org/10.1093/oxfordhb/9780198824633.001.0001.

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The Oxford Handbook of Banking, 3rd Edition provides an overview and analysis of developments and research in banking written by leading researchers in the field. This Handbook will appeal to graduate students of economics, banking and finance, academics, practitioners, regulators and policy makers. Consequently, the book strikes a balance between abstract theory, empirical analysis, and practitioner and policy-related material. The Handbook is split into five parts. Part I, The Theory of Banking, examines the role of banks in the wider financial system, why banks exist, how they function, the risks to which they are exposed and how these are managed, and their legal, organizational, and governance structures. Part II deals with Bank Activities and Performance. A variety of issues are assessed, including efficiency, technological change, globalization, and the ability to deliver small business, consumer, and mortgage lending services. Aspects relating to securitization, shadow banking, and payment systems are also covered. Part III entitled Regulatory and Policy Perspectives discusses the various roles of central banks, regulatory and supervisory authorities, and other government agencies which impact directly on the banking industry. Part IV of the Handbook entitled Macroeconomic Perspectives in Banking discusses interactions among banks, firms, and the macro-economy. This part of the Handbook covers the determinants of bank failures and crises, and the impact on financial stability, institutional development, and economic growth. The final Part V examines Banking Systems around the World. This section examines banking systems in the US, Japan, China, Africa, Eastern Europe and the Former Soviet Union, Latin America, Australia and New Zealand.
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Book chapters on the topic "Australian banking industry"

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Charlesworth, Sara. "Paying the price: The cost of the equal employment opportunity in the Australian banking industry." In Gender — from Costs to Benefits, 221–35. Wiesbaden: VS Verlag für Sozialwissenschaften, 2003. http://dx.doi.org/10.1007/978-3-322-80475-4_16.

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Bowley, Robin. "Recent Directions in the Regulation of Insurance Claims Handling in the United Kingdom and Australia: A Model for Other Jurisdictions to Consider?" In AIDA Europe Research Series on Insurance Law and Regulation, 263–95. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-85817-9_12.

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AbstractThis chapter examines recent developments in the regulation of insurance claims handling in the United Kingdom and in Australia. It commences by reviewing the relevant Insurance Core Principles developed by the International Association of Insurance Supervisors which articulate the standards that national supervisors should implement to effectively regulate the handling of claims and the resolution of disputes with policyholders. From this basis, it then examines the various rules developed by the Financial Conduct Authority to regulate claims handling in the United Kingdom, and through the use of case studies discusses how compliance with these rules has been monitored and enforced. The chapter then examines the legal framework for regulating insurance claims handling in Australia, which has been significantly expanded following the implementation of the reforms recommended by the 2019 Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The chapter concludes that the approaches adopted in these two jurisdictions could provide a model for similar jurisdictions considering similar regulatory challenges.
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Leach, Jamie, and Julie McKay. "The Australian Consumer Data Right: The Promise of Open Data." In Open Banking, 201–34. Oxford University Press, 2022. http://dx.doi.org/10.1093/oso/9780197582879.003.0011.

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In Chapter 10, “The Australian Consumer Data Right: The Promise of Open Data,” Jamie Leach, Regional Director of FDATA Australia & New Zealand and Founder of Open Data Australia and Julie McKay, Former Chapter Lead of FDATA Australia & New Zealand and former head of data strategy at Equifax Australia, explore how the Australian Open Banking regime is expected to develop within the broader framework of the Consumer Data Right. Unlike several other open banking countries, Australia is pursuing a read-only way of sharing data that does not allow for payment execution unlike in the European Union, but is pursuing an economy-wide approach to data sharing, beginning with the banking sector, then rolling out to the energy and telecom sectors, prior to possible further extensions. Leach and McKay explain how Australia through its Consumer Data Right intends to ultimately build a national open data economy. The authors explore the origin of open data in Australia and its serious consideration of requiring data reciprocity. They map the process for finalizing details of the open data framework. They also describe how industry is changing in anticipation, including the voluntary uptake of open banking APIs, for instance, in the accounting and bookkeeping sectors. They describe some of the key implementation challenges, including international coordination and also touch on potential opportunities for the Australian economy.
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Al-Hajri, Salim, and Arthur Tatnall. "Adoption of Internet Technology by the Banking Industry in Oman." In Electronic Business, 1159–77. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-056-1.ch072.

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The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabilities. Omni banks will need to introduce change at both procedural and informational levels that includes moving from traditional distribution channel banking to electronic channel banking. This paper addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The paper does not attempt a direct comparison of the banking industries in these two very different countries, but rather presents a discussion of Internet technology adoption in Oman, informed by the more mature Australian experience.
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Al-Hajri, Salim, and Arthur Tatnall. "Factors Relating to the Adoption of Internet Technology by the Omani Banking Industry." In E-Commerce Trends for Organizational Advancement, 264–82. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-60566-964-9.ch015.

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The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabilities. Omni banks will need to introduce change at both procedural and informational levels that includes moving from traditional distribution channel banking to electronic channel banking. This chapter addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The chapter does not attempt a direct comparison of the banking industries in these two very different countries, but rather presents a discussion of Internet technology adoption in Oman, informed by the more mature Australian experience.
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Al-Hajri, Salim, and Arthur Tatnall. "Factors Relating to the Adoption of Internet Technology by the Omani Banking Industry." In Electronic Services, 1261–79. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-61520-967-5.ch077.

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The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabilities. Omni banks will need to introduce change at both procedural and informational levels that includes moving from traditional distribution channel banking to electronic channel banking. This chapter addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The chapter does not attempt a direct comparison of the banking industries in these two very different countries, but rather presents a discussion of Internet technology adoption in Oman, informed by the more mature Australian experience.
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Al-Hajri, Salim, and Arthur Tatnall. "A Socio-Technical Study of the Adoption of Internet Technology in Banking, Re-Interpreted as an Innovation Using Innovation Translation." In Social and Professional Applications of Actor-Network Theory for Technology Development, 207–20. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2166-4.ch016.

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This article presents a re-interpretation of research done in the mid-2000s on uptake of Internet technologies in the banking industry in Oman, compared with that in Australia. It addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The research did not attempt a direct comparison of the banking industries in these two very different countries, but rather considered Internet technology adoption in Oman, informed by the more mature Australian experience. The original study considered Internet banking as an innovation and used an approach to theorising this innovation that was based on Diffusion of Innovations and the Technology Acceptance Model (TAM). Given the socio-technical nature of this investigation, however, another approach to adoption of innovations was worth investigating, and this article reports a re-interpretation of the original study using innovation translation from actor-network theory (ANT).
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Kelly, Ami-Lee, Ashish Malik, and Philip J. Rosenberger. "High performance in the Australian banking and financial services industry." In Performance Drivers in the Australian Banking and Financial Industry, 1–14. Routledge, 2021. http://dx.doi.org/10.4324/9781003049463-1.

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Kelly, Ami-Lee, Ashish Malik, and Philip J. Rosenberger. "High performance in a large Australian financial institution – key findings." In Performance Drivers in the Australian Banking and Financial Industry, 76–115. Routledge, 2021. http://dx.doi.org/10.4324/9781003049463-4.

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Kelly, Ami-Lee, Ashish Malik, and Philip J. Rosenberger. "Micro- and meso-level drivers of high performance." In Performance Drivers in the Australian Banking and Financial Industry, 15–53. Routledge, 2021. http://dx.doi.org/10.4324/9781003049463-2.

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