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1

Settar, S. Inviting death: Indian attitude towards the ritual death. Leiden: Brill, 1989.

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2

Varma, Pavan K. Being Indian: Inside the real India. London: William Heinemann, 2005.

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3

Humayun, Khan, and Lena Ragade Gupta. Architecture and attitude: A contemporary Indian perspective. New Delhi: Rupa, 2015.

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4

Arora, M. Customer orientation and the Indian automobile industry. Oxford: Oxford Brookes University, 1998.

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5

1960-, Uppal R. K., ed. Customer relationship management in Indian banking industry. New Delhi: New Century Publications, 2008.

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6

Indian retales: Insight of an Indian retailer. New Delhi: Unicorn Books, 2010.

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7

Amist, Aparajita D. SERVQUAL Model and Customer satisfaction of services-Indian Telecom. Saarbrücken: LAP LAMBERT Academic Publishing, 2017.

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8

Sonal, Kureshi. Comprehensive analysis of exclusive brand store customer in Indian market. Ahmedabad: Indian Institute of Management, 2007.

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9

Gee, Jeff. The winner's attitude: Using the switch method to change how you deal with difficult people and get the best out of any situation at work. New York: McGraw-Hill, 2006.

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10

Sikand, Yoginder. Voices against terror: Indian ulema on Islam, jihad, and communal harmony. Mumbai: Vikas Adhyayan Kendra, 2010.

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11

Being Indian: The truth about why the twenty-first century will be India's. New Delhi: Viking, 2004.

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12

Voices against terror: Indian ulema on Islam, jihad, and communal harmony. Mumbai: Vikas Adhyayan Kendra, 2010.

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13

Ninivaggi, Frank John. Ayurveda: A comprehensive guide to traditional Indian medicine for the West. Westport, Conn: Praeger, 2008.

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14

Sangh parivar and the Indian Muslims: A Muslim perspective. New Delhi: Published by All India Muslim Majlis-e-Shoora in association with Manak Publications, 2012.

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15

Kenny, Carolyn. North American Indian, Métis and Inuit women speak about culture, education and work. [Ottawa]: Status of Women Canada, 2002.

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16

A yoga of Indian classical dance: The yogini's mirror. Rochester, Vt: Inner Traditions, 2000.

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17

2009 customer satisfaction survey: How has the Office of Personnel Management served you? 2nd ed. Washington, DC (1900 E St., NW): U.S. Office of Personnel Management, 2009.

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18

Evelyn, George, and Canada. Status of Women Canada., eds. Seeking alternatives to Bill C-31: From cultural trauma to cultural revitalization through customary law. Ottawa: Status of Women Canada, 2006.

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19

Schaef, Anne Wilson. Answering the call of our ancestral blood: Practicing the wisdom of the good red road. Tulsa: Tri S Foundation Book / Council Oak Books, LLC, 2011.

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20

Surviving men: The smart woman's guide to staying on top. New Delhi: Penguin Books, 1997.

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21

Ministers Responsible for the Status of Women (Canada). North American Indian, Metis, and Inuit women speak about culture, education and work. Ottawa: Ministers Responsible for the Status of Women Canada, 2001.

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22

Conrad on casino marketing. Reno, Nev: Raving Consulting Company Press, 2008.

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23

2008 customer satisfaction survey: How has the Office of Personnel Management served you? 2nd ed. Washington, DC (1900 E St., NW): U.S. Office of Personnel Management, 2008.

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24

2007 customer satisfaction survey: How has the Office of Personnel Management served you? 2nd ed. Washington, DC (1900 E St., NW, Washington 20415): U.S. Office of Personnel Management, 2007.

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25

Indian Muslim perceptions of the West during the eighteenth century. Karachi: Oxford University Press, 1998.

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26

Rieth, Christa E. Zukunftsorientierte Lebensvorstellungen yukatekischer Maya: Eine Untersuchung zu Auswirkungen kulturellen Veränderungen auf kognitive Prozesse bei Heranwachsenden in Quintana Roo, Mexiko. Hamburg: Wayasbah, 1986.

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27

Zukunftsorientierte Lebensvorstellungen yukatekischer Maya: Eine Untersuchung zu Auswirkungen kultureller Veränderungen auf kognitive Prozesse bei Heranwachsenden in Quintana Roo, Mexiko. Hamburg: Wayasbah, 1986.

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28

1913-, Crozier-Hogle Lois, Wilson Darryl Babe 1939-, and Leibold Jay, eds. Surviving in two worlds: Contemporary Native American voices. Austin: University of Texas Press, 1997.

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29

Indian Institute of Management, Ahmedabad., ed. Transformation from rule bound government agency to a customer centric service facility: The case of Indian passport offices. Ahmedabad: Indian Institute of Management, 2003.

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30

1950-, Paul Harry, Christensen John 1959-, Kurt Beyhan, and Erkmen Meltem, eds. Balık! İstanbul: Epsilon, 2000.

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31

American indians and popular culture. Santa Barbara, Calif: Praeger, 2012.

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32

Bangalore tiger: How Indian tech upstart Wipro is rewriting the rules of global competition. New York: McGraw-Hill, 2007.

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33

Varma, Pavan K. Le défi indien: Pourquoi le XXIe siècle sera le siècle de l'Inde. Arles [France]: Actes sud, 2007.

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34

Kenny, Carolyn Bereznak. North American Indian, Métis and Inuit women speak about culture, education and work =: À coeur ouvert, des Indiennes, des Métisses et des Inuites d'Amérique du Nord parlent de culture, d'instruction et de travail. Ottawa, Ont: Status of Women Canada = Condition féminine Canada, 2002.

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35

1941-, Winters Charles D., ed. Crossing between worlds: The Navajos of Canyon de Chelly. 2nd ed. Long Grove, Ill: Waveland Press, 2008.

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36

1941-, Winters Charles D., ed. Crossing between worlds: The Navajos of Canyon de Chelly. Santa Fe, N.M: SAR Press, School of American Research, 1997.

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37

At home in the Hoosier hills: Agriculture, politics, and religion in southern Indiana, 1810-1870. Bloomington: Indiana University Press, 2005.

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38

Zulema, Lehm A., and Melgar Henrich Tania, eds. Matrimonios interétnicos: Reproducción de los grupos étnicos y relaciones de género en los Llanos de Mojos. La Paz: PIEB, 2002.

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39

R, Mitchell Douglas, and Brunson-Hadley Judy L. 1952-, eds. Ancient burial practices in the American Southwest: Archaeology, physical anthropology, and Native American perspectives. Albuquerque: University of New Mexico Press, 2001.

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40

Fincas, poder y cultura en Simojovel, Chiapas. San Cristóbal de Las Casas, Chiapas, Mexico: Programa de Investigaciones Multidisciplinarias sobre Mesoamérica y el Sureste, UNAM, 2002.

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41

1950-, Paul Harry, and Christensen John 1959-, eds. Fish!: A remarkable way to boost morale and improve results. New York: Hyperion, 2000.

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42

Lundin, Stephen C. Fish!: Omnibus. London: Hodder Mobius, 2006.

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43

Lundin, Stephen C. Fish!: A remarkable way to boost morale and improve results. London: Hodder & Stoughton, 2000.

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44

Lundin, Stephen C. Fish!: La eficacia de un equipo radica en su capacidad de motivación. [Barcelona], Argentina: Empresa Activa, 2003.

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45

Settar, S. Inviting Death: Indian Attitude Towards the Ritual Death (Monographs and Theoretical Studies in Sociology and Anthropology in Honour of Nels Anderson). Brill Academic Publishers, 1997.

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46

Stack, Laura. Customer Code of Ethics: Embracing the Service Attitude. Made For Success, Incorporated, 2012.

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47

Customer Service Is More Than a Department: It's An Attitude. Motivation Press, 2003.

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48

Quick Skills: Customer Service (Quick Skills). South-Western Educational Pub, 2000.

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49

Burke, Barbara. Napkin, the Melon, and the Monkey: A Customer Service Fable. Wiley & Sons, Incorporated, John, 2009.

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50

Shivers-Mazzei, Teressa R. Service, Please! Extra Pickles, Hold the Attitude: Plating Up Customer Service for All Professionals. CreateSpace Independent Publishing Platform, 2016.

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