Dissertations / Theses on the topic 'Analytical indicators'

International evidence indicates that school systems need to change in order to tackle early school leaving and improve social inclusion in education and society. Policy-makers and school actors require practical tools to assist them in this process, made all the more urgent by the EU2020 headline target to reduce early school leaving. This report develops such practical tools; it is designed to inform strategic policy and practice by offering an innovative framework of structural indicators for early school leaving prevention and inclusion in school. It draws upon key European Council and Commission policy documents on early school leaving prevention, and also on the Paris Declaration 2015 on promoting common values of freedom, tolerance and non-discrimination through education, which includes a focus on social marginalization.

Two case studies are described where partially biodegraded petroleum residues were collected from the marine environment and analysed to investigate the changes in aromatic hydrocarbons with increasing biodegradation.The first of these studies, involved following the weathering of sea-floor residues from drilling discharges from an offshore petroleum exploration and production platform situated off the coast of North Western Australia. During operations, formation cuttings with adhering oil-based drilling muds were discharged into the ocean via a chute into approximately 125n1 of water, forming a substantial mound at the base of the platform. A suite of seabed sediments was collected from 16 sampling sites at various distances from the platform immediately following the cessation of drilling operations. The distribution of hydrocarbons in the sediment directly under tile cuttings chute was consistent with that found in drilling fluids formulated from a kerosene-like fluid. The samples from more remote sites exhibited the successive enhancement of an unresolved complex mixture relative to the n-alkanes, associated with tile presence of residues from petroleum biodegradation processes. In a subsequent sampling some three years later, a 10 cm core was retrieved from the cuttings pile and divided into 1 cm depth intervals. Samples within 6 cm of the surface of the cuttings pile contained biodegraded residues of the drilling mud, where the extent of biodegradation increased with decreasing proximity to the surface, most likely indicative of aerobic biodegradation. Biodegradation was less evident in the underlying sediments, where anaerobic conditions prevailed.<br>Analysis of the aromatic hydrocarbons in both sets of sediment extracts by using gas chromatography-mass spectrometry (GC-MS) revealed the successive depletion of alkylnaphthalenes, and due to the subtlety of changes in the extent of biodegradation, provided an excellent opportunity to examine the susceptibility of biodegradation towards the individual alkylnaphthalenes in the marine environment. Conventional GC-MS analysis of these mixtures is performed under chromatographic conditions where complete resolution of the mixture is not achieved and several isomers co-elute. The mass spectra of these co-eluting isomers may be so similar that one is unable to differentiate between them, and their abundance may therefore not be determined. Since each isomer has a unique infrared spectrum, however, the abundance of each individual isomer was determined by comparing the infrared spectrum of the co-eluting compounds with the spectrum of each of the isomers. To this end, techniques were developed for the application of direct-deposition gas chromatography - Fourier transform infrared spectroscopy (GCFTIR) to the analysis of the complex mixture of alkylnaphthalenes present in the petroleum. This technique was also extended to discriminate between individual alkylphenanthrene isomers, and to clarify the sorption behaviour of the dimethylphenanthrenes by mordenite molecular sieves. The identification of other compounds of geochemical significance in petroleum is also described.<br>Analyses of' the aromatic hydrocarbons in the contaminated sea-floor sediments using GC-FTIR enabled the unambiguous identification and quantification of each of the dimethylnaphthalene, trimethylnaphthalene and tetramethylnaphthalene isomers present in the samples, from which the relative extents of depletion of each with increasing extent of biodegradation were determined. It was apparent from the considerable differences in the observed susceptibility to biodegradation that a strong relationship exists between the compound structure and its susceptibility to biodegradation, with 1,6-disubstituted polymethylnaphthalenes being preferentially depleted relative to other isomers that lack this feature. The second case study involved tracking the fate (weathering) of hydrocarbons from an accidental release of condensate from a buried pipeline into intertidal coastal (mangrove) sediments in North Western Australia. Sediment samples were collected on nine occasions over a three-year period. Chemical analysis of the saturated and aromatic hydrocarbon components of the petroleum extracts revealed that both hydrocarbon fractions exhibited an increasingly biodegraded profile with increased residence time in the sediments. In a similar manner to the first case study, detailed analysis of the aromatic hydrocarbons using GC-FTIR techniques was performed to determine the depletion of individual alkylnaphthalene isomers with increasing extent of biodegradation. It was apparent that a relationship similar to that observed for the sea-floor sediments exists between the alkylnaphthalene structure and its susceptibility to biodegradation.<br>Changes in the distribution of methylphenanthrene and dimethylphenanthrene isomer mixtures were also studied and the susceptibility to biodegradation amongst these determined in a similar manner. These relative susceptibilities to biodegradation of the aromatic hydrocarbons were then related to the established hierarchy of susceptibilities of the saturated hydrocarbons, in effect providing a second parallel system for the assessment of the extent of biodegradation. Finally, a system of ratios calculated from the relative abundances of selected aromatic hydrocarbons was developed and used as indicators to differentiate between several crude oils that have been biodegraded to varying extents. These parameters also offer promise as indicators of multiple accumulation events in oil reservoirs where petroleum fluids biodegraded to differing extents are mixed.

Irgarol 1051 is a common antifoulant toxic to certain marine organisms. Submerged aquatic vegetation (SAV) are exposed to this herbicide when it leaches into the marine environment from painted structures, making SAVs ideal candidates to function as sentinel indicator of contamination. In the initial stage of this study, Coconut Grove and Key Largo Harbor were assessed for environmental exposure to Irgarol. Water, sediment and SAVs were collected, the latter two subject to automated solid phase extraction, and all samples analyzed by GC/MS-SIM for Irgarol and its metabolite, M1. Of the vegetation analyzed, Halodule and Syringodium had the highest capacity to bioaccumulate Irgarol and M1. The root system and leaf contributed negligibly and significantly, respectively, to Irgarol uptake. In the final stage, a transplant between Coconut Grove and Chicken Key showed that the biota Thalassia and Halodule were able to uptake and depurate Irgarol, respectively, over a period of 30 days.

Thesis (MBA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: In this paper the effectiveness of "transplanting" a particular methodology of a probabilistic approach is assessed in a South African economic context. The methodology makes use of leading indicators which are used in regression models, with a dichotomous response variable, assuming values of 0 or 1 to indicate expansion or contraction of economic activity. The backbone of the study closely replicates the work of Nazmi (1993) and his work on turning point prediction. The recorded results indicate an ability of the model to accurately forecast businesscycle turning points in the 1980s. In the period of the 1990s, the model displays a diminished capacity to forecast the turning points with acceptable accuracy. Leading indicators, in the South African experience, show a reliable leading relationship to the composite coincident index in the current study period between 1970 and 1980 and thereafter this relationship decreases, impacting negatively upon the forecasting ability of the model.<br>AFRIKAANSE OPSOMMING: In hierdie studie word die doeltreffende 'oorplanting' van 'n bepaalde metodologie van 'n waarskynlikheidsbenadering tot ekonomiese vooruitskatting in 'n Suid-Afrikaanse konteks assesseer. Die metodologie benut leidende aanwysers wat in regressiemodelle gebruik word, met 'n tweeledige responsveranderlike wat die waardes 0 of 1 aanneem om die uitbreiding of inkrimping van ekonomiese aktiwiteit aan te dui. Die kern van hierdie studie reflekteer tot 'n groot mate die werk van Nader Nazmi oor draaipunt voorspellings. Resultate toon aan dat Nazmi se model wel sakesiklusse se draaipunte akkuraat voorspel het gedurende die 1980's. Gedurende die 1990's het hierdie model se voorspeIlingsakkuraatheid egter afgeneem. In die Suid-Afrikaanse omstandighede dui leidende/rigtinggewende aanwysers op 'n betroubare verhouding wat betref die saamgestelde meelopende indeks vir die tydperk 1970 tot 1980 in die onderhawige studie. Daarna is daar 'n afname in die verhouding, wat 'n negatiewe impak het op die voorspellingsvermoe van die model. In hierdie studie word die doeltreffende 'oorplanting' van 'n bepaalde metodologie van 'n waarskynlikheidsbenadering tot ekonomiese vooruitskatting in 'n Suid-Afrikaanse konteks assesseer. Die metodologie benut leidende aanwysers wat in regressiemodelle gebruik word, met 'n tweeledige responsveranderlike wat die waardes 0 of 1 aanneem om die uitbreiding of inkrimping van ekonomiese aktiwiteit aan te dui. Die kern van hierdie studie reflekteer tot 'n groot mate die werk van Nader Nazmi oor draaipunt voorspellings. Resultate toon aan dat Nazmi se model wel sakesiklusse se draaipunte akkuraat voorspel het gedurende die 1980's. Gedurende die 1990's het hierdie model se voorspeIlingsakkuraatheid egter afgeneem. In die Suid-Afrikaanse omstandighede dui leidende/rigtinggewende aanwysers op 'n betroubare verhouding wat betref die saamgestelde meelopende indeks vir die tydperk 1970 tot 1980 in die onderhawige studie. Daarna is daar 'n afname in die verhouding, wat 'n negatiewe impak het op die voorspellingsvermoe van die model.

In this thesis, simple methods to determine sulfide at low levels (µg L-1) in aqueous samples and sediments by water free hydrogen sulfide vapor generation using a commercially available vapor generation accessory have been developed. The hydrogen sulfide is then introduced in the ICP-QMS, equipped with an octopole collision/reaction cell which is vented with hydrogen and helium gases, or in the ICP-AES where the optical path between the plasma and the monochromator is purged with nitrogen. Moreover some studies have been conducted for the determination of arsenic by ICP-MS in natural waters with high sodium and chloride content. Spectral and non spectral interferences on arsenic measurement have been investigated and different experiments have been developed to solve such interferences (optimizations of the cell collision conditions, arithmetic corrections, introduction of small amounts of alcohol). Finally, the use of the DGT technique (diffusive gradients in thin films) has been evaluated in acidic samples and mining wastes for the firs time.<br>En aquesta tesi, s’han desenvolupat mètodes senzills per a la determinació de sulfur a baixes concentracions (µg L-1) en mostres aquoses i sediments mitjançant la generació de sulfur d’hidrogen, utilitzant un accessori de generació d’hidrurs comercial. Un cop format el sulfur d’hidrogen, aquest es pot introduir a l’ICP-QMS, equipat amb una cel•la de col•lisió/reacció o a l’ICP-AES amb el pas entre el plasma i el monocromador purgat amb nitrogen. També s’han fet alguns estudis per determinar arsènic amb ICP-MS en aigües naturals amb alt contingut de sodi i clor. S’han estudiat les interferències espectrals i no espectrals sobre aquest element i s’han dut a terme diferents experiments per a resoldre-les (optimització de la cel•la de col•lisió, aplicació de correccions matemàtiques, introducció de petites quantitats d’alcohol). Finalment, s’ha avaluat l’ús de la tècnica de DGT (diffusive gradients in thin films) en mostres àcides (pHs de 5 a 10) i residus de mineria per primera vegada.

The diploma thesis is focudes on the assessment of economic situation of the company ConTeyor Czech Republic s.r.o. The thesis is divided into three main parts, namely the theoretical basis of the work, analytical part and final proposals that could means improvement. Economic and statistical indicators are used for the overall assessment the situation. The financial statements of the analyzed company for the period 2010 – 2019 are the main basis.

Аналітика – інструмент для розроблення та правильного підтримання програмних продуктів. Системи аналітики є актуальними для усіх пост-релізних етапах розробки гри – від збору аналітики для визначення залученості гравців на початкових етапах, до збору аналітики для розробки оновлень. Мета роботи – проаналізувати існуючі системи аналітки, та на основі дослідження розробити систему аналітики, яка б легко інтегрувалась в будь-яку гру, розроблену за допомогою C#, та відображала дані в зручному для розробника вигляді. Записка містить 64 сторінки, 29 рисунків, 4 додатки та 14 посилань.<br>Analytics is a tool for developing and properly maintaining software products. Analytics systems are relevant for all post – release stages of game development-from collecting analytics to determining player engagement in the initial stages, to collecting analytics to develop updates. The aim of the work is to analyze existing analytics systems, and based on the research, develop an analytics system that would easily integrate into any game developed using C#, and display data in a convenient form for the developer. The note contains 64 pages, 29 Figures, 4 attachments and 14 links.<br>Аналитика - инструмент для разработки и правильного поддержания программных продуктов. Системы аналитики актуальны для всех пост-релизных этапах разработки игры - от сбора аналитики для определения вовлеченности игроков на начальных этапах, к сбору аналитики для разработки обновлений. Цель работы - проанализировать существующие системы Аналитки, и на основе исследования разработать систему аналитики, которая легко интегрировалась в любую игру, разработанную с помощью C #, и отражала данные в удобном для разработчика виде. Записка содержит 64 страницы, 29 рисунков, 4 приложения и 14 ссылок.

An automated on-line SPE-LC-MS/MS method was developed for the quantitation of multiple classes of antibiotics in environmental waters. High sensitivity in the low ng/L range was accomplished by using large volume injections with 10-mL of sample. Positive confirmation of analytes was achieved using two selected reaction monitoring (SRM) transitions per antibiotic and quantitation was performed using an internal standard approach. Samples were extracted using online solid phase extraction, then using column switching technique; extracted samples were immediately passed through liquid chromatography and analyzed by tandem mass spectrometry. The total run time per each sample was 20 min. The statistically calculated method detection limits for various environmental samples were between 1.2 and 63 ng/L. Furthermore, the method was validated in terms of precision, accuracy and linearity. The developed analytical methodology was used to measure the occurrence of antibiotics in reclaimed waters (n=56), surface waters (n=53), ground waters (n=8) and drinking waters (n=54) collected from different parts of South Florida. In reclaimed waters, the most frequently detected antibiotics were nalidixic acid, erythromycin, clarithromycin, azithromycin trimethoprim, sulfamethoxazole and ofloxacin (19.3-604.9 ng/L). Detection of antibiotics in reclaimed waters indicates that they can’t be completely removed by conventional wastewater treatment process. Furthermore, the average mass loads of antibiotics released into the local environment through reclaimed water were estimated as 0.248 Kg/day. Among the surface waters samples, Miami River (reaching up to 580 ng/L) and Black Creek canal (up to 124 ng/L) showed highest concentrations of antibiotics. No traces of antibiotics were found in ground waters. On the other hand, erythromycin (monitored as anhydro erythromycin) was detected in 82% of the drinking water samples (n.d-66 ng/L). The developed approach is suitable for both research and monitoring applications. Major metabolites of antibiotics in reclaimed wates were identified and quantified using high resolution benchtop Q-Exactive orbitrap mass spectrometer. A phase I metabolite of erythromycin was tentatively identified in full scan based on accurate mass measurement. Using extracted ion chromatogram (XIC), high resolution data-dependent MS/MS spectra and metabolic profiling software the metabolite was identified as desmethyl anhydro erythromycin with molecular formula C36H63NO12 and m/z 702.4423. The molar concentration of the metabolite to erythromycin was in the order of 13 %. To my knowledge, this is the first known report on this metabolite in reclaimed water. Another compound acetyl-sulfamethoxazole, a phase II metabolite of sulfamethoxazole was also identified in reclaimed water and mole fraction of the metabolite represent 36 %, of the cumulative sulfamethoxazole concentration. The results were illustrating the importance to include metabolites also in the routine analysis to obtain a mass balance for better understanding of the occurrence, fate and distribution of antibiotics in the environment. Finally, all the antibiotics detected in reclaimed and surface waters were investigated to assess the potential risk to the aquatic organisms. The surface water antibiotic concentrations that represented the real time exposure conditions revealed that the macrolide antibiotics, erythromycin, clarithromycin and tylosin along with quinolone antibiotic, ciprofloxacin were suspected to induce high toxicity to aquatic biota. Preliminary results showing that, among the antibiotic groups tested, macrolides posed the highest ecological threat, and therefore, they may need to be further evaluated with, long-term exposure studies considering bioaccumulation factors and more number of species selected. Overall, the occurrence of antibiotics in aquatic environment is posing an ecological health concern.

Dissertação de mestrado em Marketing, apresentada à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Paulo Melo.<br>The web has become one of most powerful tools of communication in the world today, representing one of the most important environments for the promotion of organizations and the realization of transactions worldwide. Because of that, measuring the results and the return on the investment made on digital materials is increasingly important for professionals, whose job is to monitor knowledge and performance. In this context, web analytics applications are a valuable tool for continuously assess these indicators performance, focusing on the organizations’ website as the core component for most digital strategies. The collection and analysis of web data ultimately aims at content, design and business optimization, based on educated premises supported on figures and facts, as opposed to decision processes based solely on personal inclination from decision makers. In order to explore the application of these techniques in a business environment, we resort to Google Analytics for the analysis of a case study of a website from an ecommerce IT retailer based in Belgium, working in a B2B environment. This research extensively covers the main indicators available, individually assessing each report’s contribution for the comprehension of business evolution. In addition, we start by defining the ambit of application, the technologies used, as well as the main concepts associated with this kind of tools. Moreover, we also look into the integration of web data with other software applications, for an agile visualization and treatment of the data.

Anaerobic degradation requires a diverse yet interrelated group of organisms. These organisms exist in a synergistic relationship that requires that a delicate balance be maintained for the system to function properly. Therefore, anaerobic treatment systems are frequenly consid,,red to be somewhat unreliable due to the sensitivity o- methanogens to toxic substances. Consiaerable researc has been done to determine reliable methods of predicting? when this balance has been upset. Formic Acid is a common intermmediate in anaerobic degradation and half of all methancgens can utilize it as a substrate. However, most of the research perferred regarding its role in anaerobic systems has focused acural rather then engineered. environments. Further, many of the methods used to analyze for formic acid require extensive pretreatment to remove interfering substances and the use of unstable enzymatic solutions and are not amenable to use as a process monitoring method. In this research an analytical method which could be routinely used for determining formic acid was developed. This procedure was utilized to examine the fluctuations of formic acid concentration in anaerobic batch reactors which were fed substrates containing various amounts of substances known to induce stress in these systems. The results were examined to determine possible correlation between these fluctuations and system performance;

Bakgrund och syfte: Implementeringen av HR analytics är mycket låg trots att forskning visar på att användandet av HR analytics leder till bättre beslut i organisationer. Syftet med studien var att undersöka HR analytikers uppfattning av hinder bakom den begränsade framväxten. Metod: Sex HR analytikers semistrukturerade intervjuer analyserades genom en tematisk analys. Analysen var induktiv med inslag av deduktion. Resultat: Det råder en kompetensbrist inom området. Hinder för framväxten har visat sig vara HR analytikers tvivel på sin egen förmåga att arbeta databaserat, brist på ledningsstöd, brister i mjukvara, kompetens- och utbildningsbrist samt informationsbrist. HR analytics ger en högre legitimitet för professionen vilket också pekar mot ett ökat framtida användande. HR analytics har också resulterat i ett större inflytande hos ledning och chefer. Slutsatser: Studien talar för en utbildningssatsning där fokuset inte enbart bör ligga på de `hårda ́ kompetenserna utan också på de `mjuka ́ såsom förändringsledning, storytelling och kommunikation.

Sustainable transport is now a popular goal of transport planning. As with any aspiration, systems and mechanisms are required to assess and gauge success in achieving this policy goal. There is increasing reliance on sustainable transport indicators as appropriate tools for this purpose. The usefulness and credibility of any indicator-based assessment will undoubtedly depend on the specific indicators utilised. As such, indicators must be selected carefully to maximise their contribution to the sustainable transport decision making process. A review of current applications of sustainable transport indicators has revealed however, that they are typically selected in an ad hoc and arbitrary fashion. Development of a framework that facilitates transparent and systematic indicator selection would therefore represent a significant advance in transport research. In that regard, this thesis presents the Evaluative and Logical Approach to Sustainable Transport Indicator Compilation (ELASTIC), a methodological framework which provides a flexible, participatory and systematic mechanism for identifying and selecting key sustainable transport indicators. The output of ELASTIC is the Transport Sustainability Profile (TSP), a small un-aggregated suite of sustainable transport indicators which together can provide a snapshot of the sustainability of a transport system. Using various multi-criteria and statistical techniques, ELASTIC applies a robust process to evaluate and select indicators based on their analytical soundness and their relevance to key objectives of sustainable transport. A generic and transferable tool, ELASTIC is capable of application at different geographical scales as well as to non-transport sustainability assessment. For the purpose of this research, the framework is demonstrated through application to England, UK where the judgements of relevant Academics and Transport Planners are elicited and entered into the ELASTIC framework to systematically select a subset of 15 indicators from an initial set of 200. By disaggregating the sample of stakeholders into regional groupings, different context-specific suites of indicators for the regional groupings were also derived. The demonstration confirms ELASTIC to be an inclusive and practical approach to compiling a suite of sustainable transport indicators specific to context and which reflects the unique values of key stakeholders.

Hur strategiarbete och processmätning bör gå till behandlas i befintliga teorier var för sig även om vikten av att sammankoppla dessa också beskrivs. Dock anses det saknas en enhetlig modell som förenar strategiarbete och processmätningar fullt ut och beskriver hur genomförandet praktiskt ska gå till. Med bakgrund i detta syftar examensarbetet Analytics for Management (AFM) till att utveckla en modell som beskriver hur mätetal (Key Performance Indicators, KPI:er) tas fram utifrån ett företags strategi och visualiseras på rätt sätt för att kunna beskriva enskilda processers kapacitet och förmåga. Detta resulterar i ett beslutsunderlag på ledningsnivå där strategiarbete och processmätning kopplas samman. Framtagandet av AFM-modellen inleddes med teoretiska studier inom ämnet vilket resulterade i en konceptuell modell. Därefter testades den konceptuella modellen genom fallstudier på tre företag med olika struktur och storlek. Genom att kombinera den konceptuella modellen med resultaten från fallstudierna färdigställdes sedan den slutgiltiga AFM-modellen. AFM-modellen består av tre faser där den första fasen involverar strategikonkretisering och målnedbrytning. Fasen innefattar att strategin bryts ner till strategiska mål och en strategikarta, formulering av kritiska framgångsfaktorer (KFF:er) och slutligen framtagning av taktiska mål. I den andra fasen sker KPI-framtagning genom att först generera preliminära KPI:er utifrån de taktiska målen och sedan kartlägga dem för att identifiera två typer av KPI:er. Dessa är utfallsmått (Key Performance Outcomes, KPO:er), som beskriver processprestandan och påverkansmått (Key Performance Drivers, KPD:er), som påverkar utfallen som KPO:er illustrerar. Genom att KPD:erna förbättras kan även KPO:erna förbättras och därför är det viktigt att styrning sker med hjälp av KPD:erna. Efter att KPI:er har kartlagts väljs vilka KPI:er som ska användas för mätning. I den sista fasen sker mätningsförberedelser genom att göra en datainsamlingsplan. Därefter sker mätningar och slutligen sammanställs mätdata för att visualisera KPI:erna på ett bra sätt. Hur KPI:er ska visualiseras beror på KPI-typ eftersom KPO:er och KPD:er ska användas för olika syften. KPO:erna ska visualiseras med enkla diagram i ett resultatkort som ledningen ska använda sig utav i ett första steg för att följa upp verksamheten. För att sedan finna orsaken till KPO:erna och kunna förbättra dem, ska ett styrkort användas. I styrkortet sammanställs KPD:erna med hjälp av styrdiagram, vilka visar variation över tid i processerna, för att tidigt upptäcka förändringar och därmed styra processer. AFM-modellen resulterar med hjälp av resultatkortet och styrkortet i ett beslutsunderlag där rätt KPI:er visualiseras på rätt sätt. Resultaten från fallstudieföretagen har visat att AFM-modellen har hög generaliserbarhet. Vidare kan AFM-modellen användas av olika typer av organisationer då strategiarbete och processmätning är aktuellt och viktigt för det dagliga arbetet oavsett bransch. Modellen ska genom beslutsunderlaget underlätta för organisationer att agera handlingskraftigt och arbeta mer proaktivt med hjälp av beslut baserat på data framtaget utifrån företagets strategi. AFM-modellen möjliggör därmed en enhetlig användning av mätetal i organisationen, där uppföljningsarbetet i hela verksamheten genomsyras av strategin.<br>In existing theory, strategic management and process measurements are commonly treated separately even though the importance of connecting them is also mentioned. However, a comprehensive model or theory that combines strategic management and process measurement fully and describes how the implementation should be done in practice has not been found in literature. Thereby, the aim of the thesis Analytics for Management (AFM) is to develop a model that describes how to develop the right Key Performance Indicators (KPIs) based on corporate strategy and visualize them correctly in order to describe process performance. This results in a decision-making tool that combines strategic management and process measurement to be used by management. The model was initially developed through theoretical studies that resulted in a conceptual model. Thereafter, the conceptual model was tested through case studies at three companies with different organizational structure and size. By combining the theories and the results from the field studies the AFM model was finalized. The AFM model consists of three phases, where the first phase involves strategy decomposition and goal formulation. This is done by a stepwise decomposition of the strategy through strategic objectives and a strategy map, formulation of critical success factors finally resulting in tactical objectives. In the second phase, KPIs are developed by generating preliminary KPIs based on the tactical goals and then mapping them. KPI mapping is used to distinguish between different types of KPIs resulting in identification of Key Performance Outcomes (KPO) that describe the process performance and Key Performance Drivers (KPD) affecting the outcome that the KPOs represent. The KPDs drive the results of the organization, and should therefore be used for monitoring and controlling the business. When the KPI mapping has been completed the KPIs that will be used for measurement are chosen. In the final phase, measurement preparations are done through a data collection plan. Thereafter measurements are performed and compiled in order to visualize KPIs correctly. As the KPOs and KPDs should be used for different purposes they should also be visualized differently. KPOs should be visualized through simple charts in a scorecard that the management should use as a first step for monitoring. Then, in order to find the cause of the KPOs and be able to improve them, a controlcard should be used. The KPDs are compiled in the controlcard through control charts, which show variation in processes, and enables early detection of changes and process control. The AFM model thereby, through the use of a scorecard and a controlcard, results in a decision-making tool where the right KPIs are visualized correctly. The results from the field studies and the different characteristics of the companies have proven a high level of generalizability of the model. Furthermore, the AFM model addresses highly important and pressing issues involving strategic management and process measurement, which all types of companies need to consider in daily operations. The AFM model aims to make it easier for organizations to act energetically and proactive through the decision-making tool. In conclusion, the AFM model enables a uniform use of metrics aligned with the strategy, in order to monitor and control process performance.

L’avènement des aimants permanents et les progrès récents dans l’électronique de puissance ont joué un rôle majeur dans l’évolution de la motorisation électrique des véhicules. Actuellement, les machines synchrones à aimants permanents (MSAP) grâce à leurs performances, et surtout leur efficacité énergétique, sont considérées comme les candidats idéaux pour les chaînes de traction des véhicules hybrides et électriques. Toutefois, en raison du vieillissement des matériaux, des défauts de fabrication ou des conditions de fonctionnement assez sévères, différents types de défauts sont capables de survenir dans les composants de la machine, ses organes de commande ou de mesure. Pour répondre aux exigences de sûreté, de fiabilité et de disponibilité, l’intégration d’une approche de surveillance et de diagnostic de défauts, dans le groupe motopropulseur électrique automobile, devient de plus en plus primordiale. Dans ce contexte, l’objectif de la thèse est de contribuer au diagnostic et à la caractérisation de défauts dans la MSAP par une analyse vibratoire. En premier temps, des approches analytiques de modélisation de la MSAP et des défauts : de court-circuit inter-spires, d’excentricité et de démagnétisation rotoriques serontproposées. L’intérêt majeur de tels modèles, dans le cadre du diagnostic, est d’étudier le comportement de la machine en présence de défauts étudiés afin d’en déduire les méthodes de détection les plus adaptées. En outre, des modèles numériques seront développés afin de les confronter aux parties magnétique et mécanique analytiques de la machine ainsi qu’au défaut de démagnétisation. Dans la phase d’analyse des impacts de défauts, nous allons nous focaliser sur les cas d’excentricité et de démagnétisation rotoriques. Les indicateurs de défauts seront extraits des représentations du signal vibratoire dans le temps et l’espace et de leurs transformées de Fourier, pour les cas de défauts simples et les cas de deux défauts combinés. Pour les cas simples, deux approches de localisation seront proposées : la première utilise le principe de tests statistiques et de tables de signatures, inspirée des méthodes de diagnostic à base de modèles, alors que la deuxième repose sur un banc de trois réseaux de neurones, où chacun est à une entrée et une sortie et destiné à localiser un type de défaut. Enfin, les performances des deux approches, en termes de robustesse et d’adaptabilité, seront comparées pour les mêmes ensembles de seuillage/d’apprentissage et de test<br>The advent of new magnetic materials and recent advances in power electronics have played a major role in the progress of hybrid electric vehicles. Nowadays, permanent magnet synchronous machines (PMSM) thanks to their performances, especially their energy efficiency, are considered as ideal candidates for the traction chains of hybrid and electric vehicles. However, due to material aging, manufacturing defects or severe operating conditions, different types of faults are capable to occur in the machine components, its control or measuring devices. In order to ensure safety, reliability and availability, the integration of a fault diagnosis and condition monitoring approach in the automotive electrical powertrain system is becoming more and more important. In this context, the aim of the thesis is to contribute to the diagnosis and characterization of faults in the PMSM based on a vibration analysis. First, analytical modeling approaches for the PMSM and inter-turn short-circuits, eccentricity and rotor demagnetization faults will be proposed. The major interest of such models, in a diagnosis context, is to study the behavior of the machine in the presence of studied faults in order to deduce the most suitable detection methods. In addition, numerical models will be developed in order to validate the analytical magnetic and mechanical parts of the machine as well as the demagnetization fault. In the phase of fault impact analysis, we will focus on the cases of rotor eccentricity and demagnetization. The fault indicators will be extracted from the vibratory signal representations in time and space domains and their Fourier transforms, in the cases of single faults and the cases of two combined faults. For single fault cases, two diagnosis approaches will be proposed: the first uses the principle of statistical tests and fault signature tables, inspired by model-based diagnosis methods, while the second relies on a set of three neural networks, such as each one is with a single input and a single output and dedicated to isolate one type of fault. Finally, the performance of these two approaches, in terms of robustness and adaptability, will be compared for the same training and test sets

Aim of this thesis was to give practical example than the perspective of internal and external economic analyst for analysis. The work deals not only with different angles analyst arising from different levels of available information, but also highlights some weaknesses in the assessment of economic analysis as such. The practical part is then evaluated on real data selected indicators of economic analysis. The final part deals with factors that affect the quality of treatment and evaluation of economic analysis as such.

La tesi descrive il progetto volto a definire una dashboard che analizza e visualizza visivamente le prestazioni, in particolare l'efficienza e l'efficacia dei processi produttivi, di una piccola impresa emiliano-romagnola, Mollificio Padano srl. Nella prima parte si presentano i concetti teorici utili per la definizione di un cruscotto aziendale, in particolare il concetto di Industria4.0, dei sistemi MES, di KPI (Key Performance Indicator) ed infine di OEE (Overall Equipment Effectiveness) . Inoltre si descrivono gli obiettivi e l'architettura utilizzata. La seconda parte invece tratta della realizzazione della dashboard e la discussione dei risultati ottenuti tramite l'analisi dei dati concludendo con una riflessione riguardo agli sviluppi futuri del progetto.

Броновицька, А. О. Особливості інтернет-маркетингу освітніх послуг закладів вищої освіти (на матеріалах Національного університету "Чернігівська політехніка") : магістерська робота : 075 Маркетинг / А. О. Броновицька ; керівник роботи С. В. Кульпінський ; НУ "Чернігівська політехніка", кафедра маркетингу, PR-технологій та логістики. - Чернігів, 2021. - 85 с.<br>Метою кваліфікаційної роботи є вдосконалення інструментів інтернет-маркетингу для залучення вступників в НУ "Чернігівська політехніка". Об’єктом проведеного дослідження є інструменти інтернет-маркетингу в НУ «Чернігівська політехніка». Предметом дослідження є методичні та теоретичні засади використання інструментів інтернет-маркетингу для підвищення конкурентоспроможності ЗВО. Методи дослідження: фінансовий та економічний аналіз, методи практичного порівняння, оцінка рівня конкурентоспроможності, SWOT аналіз, побудова аналітичної «Воронки продажів». Результати цього дослідження дають можливість закладам вищої освіти на практиці використовувати інструменти інтернет-маркетингу для підвищення рівня конкурентоспроможності та для поліпшення позицій на ринку. За допомогою рекомендацій стосовно покращення інструментів інтернет-маркетингу НУ «Чернігівська політехніка» зможе краще конкурувати в умовах зміни ринкової кон’юнктури і також удосконалить ефективність просування освітніх послуг.<br>The purpose of the qualification work is to improve the tools of Internet marketing to attract entrants to NU "Chernihiv Polytechnic". The object of the study are Internet marketing tools at Chernihiv Polytechnic National University. The subject of the study is the methodological and theoretical principles of using Internet marketing tools to increase the competitiveness of free trade. Research methods: financial and economic analysis, methods of practical comparison, assessment of the level of competitiveness, SWOT analysis, construction of analytical "Sales Funnel". The results of this study enable higher education institutions to use Internet marketing tools in practice to increase the level of competitiveness and to improve market position. With the help of recommendations for improving Internet marketing tools, Chernihiv Polytechnic National University will be able to compete better in a changing market environment and also improve the effectiveness of the promotion of educational services.

Dissertação para obtenção do Grau de Mestre em Engenharia e Gestão Industrial<br>In order to cope up with a volatile and scarce environment, companies have had to adopt new ways of thinking. One of them is embracing Supply Chain Management (SCM) and considering it as a crucial asset if willing to compete in the marketplace. In the context of SCM, it is important to understand how Lean and Agile SCM paradigms are adopted as means of achieving an efficient Supply Chain (SC). Besides the mentioned paradigms, many Key Performance Indicators (KPIs) and management practices come along with SCM, and it is important that SC managers identify the ones that bring the most competitive advantages. This dissertation intends to design a model based on the Analytic Network Process (ANP) in order to assist SC managers from different entities of a pharmaceutical SC in exploring efficient decisions to be made, with respect to KPIs and management practices, as means of achieving a highly competitive SC.

Insider threat has continued to be one of the most difficult cybersecurity threat vectors detectable by contemporary technologies. Most organizations apply standard technology-based practices to detect unusual network activity. While there have been significant advances in intrusion detection systems (IDS) as well as security incident and event management solutions (SIEM), these technologies fail to take into consideration the human aspects of personality and emotion in computer use and network activity, since insider threats are human-initiated. External influencers impact how an end-user interacts with both colleagues and organizational resources. Taking into consideration external influencers, such as personality, changes in organizational polices and structure, along with unusual technical activity analysis, would be an improvement over contemporary detection tools used for identifying at-risk employees. This would allow upper management or other organizational units to intervene before a malicious cybersecurity insider threat event occurs, or mitigate it quickly, once initiated. The main goal of this research study was to design, develop, and validate a proof-of-concept prototype for a malicious cybersecurity insider threat alerting system that will assist in the rapid detection and prediction of human-centric precursors to malicious cybersecurity insider threat activity. Disgruntled employees or end-users wishing to cause harm to the organization may do so by abusing the trust given to them in their access to available network and organizational resources. Reports on malicious insider threat actions indicated that insider threat attacks make up roughly 23% of all cybercrime incidents, resulting in $2.9 trillion in employee fraud losses globally. The damage and negative impact that insider threats cause was reported to be higher than that of outsider or other types of cybercrime incidents. Consequently, this study utilized weighted indicators to measure and correlate simulated user activity to possible precursors to malicious cybersecurity insider threat attacks. This study consisted of a mixed method approach utilizing an expert panel, developmental research, and quantitative data analysis using the developed tool on simulated data set. To assure validity and reliability of the indicators, a panel of subject matter experts (SMEs) reviewed the indicators and indicator categorizations that were collected from prior literature following the Delphi technique. The SMEs’ responses were incorporated into the development of a proof-of-concept prototype. Once the proof-of-concept prototype was completed and fully tested, an empirical simulation research study was conducted utilizing simulated user activity within a 16-month time frame. The results of the empirical simulation study were analyzed and presented. Recommendations resulting from the study also be provided.

The goal of this master thesis is to supply management at Saab Aeronautics with information and tools that allow for fast and effective insight into the manufacturing process. Additionally it aims to suggest improvements concerning measurements and the use of data for the internal workshops. The method of creating good performance indicators will also be part of the deliverables to Saab for future use. The master thesis is based on Analytics for Management by Tanima Chowhury and Louise Sandén, an earlier master thesis which describes a method for generating KPI:s. Furthermore the master thesis intends to answer some research questions, these questions are based around how well Analytics for Management can be adapted to a large organization like Saab and an evaluation of their previously used KPI:s. The main changes to the method as described in Analytics for Management are regarding differences in the data collection and the addition of a fourth phase. The new fourth phase uses the output from the previous three phases that are described in Analytics for Management, to assess which KPI:s are most suitable for top managerial use. The first phase utilizesthe company vision and strategy, to create suitable tactical goals. In this project, this translates to the company strategy getting linked to goals set up for the internal workshops at Saab Aeronautics. After this, in the second phase, the goals are used to produce KPI:s for the workshops. The output of phase two is therefore the chosen KPI:s that have been confirmed with management. The third phase uses the KPI:s and aims to evaluate the measurement system to either improve it or create it, if nonexistent. This part has been intentionally reduced in this report due to complexity. The fourth phase, evaluates out which KPI:s should be selected and how they should be visualized to create a good overview for management. The main result or output of the master thesis report consists of two parts, the method of generating KPI:s and the actual generated KPI:s. The KPI:s created during the master thesis are very similar to the KPI:s previously used, but improved. This indicates that the previous KPI:s is use at Saab were up to standard. However, the underlying data and traceability was not. These results generate good value for the future and the findings underline an important area. However, according to the authors, the main value should consist of highlighting the defective underlying data and solutions created to solve the problem<br>Med denna rapport vill man tillgodose ledningen på Saab Aeronautics med information och verktyg som effektivt ger en inblick kring verksamhetens produktionsenheter. Man ämnar också ge förslag till taktiska ledningen angående mätetal och datahantering. Utöver konkreta förslag tar man även fram metodiken för framtida bruk på Saab. För att genomföra detta appliceras en anpassning av metodiken beskriven i Analytics for Management av Tanima Chowdhury och Louise Sandén. I Analytics for Management presenteras en metodik för att ta fram och utvärdera KPI:er. I samband med metodiken ställs också forskningsfrågor upp angående anpassning av Analytics for Management mot verksamheten och en utvärdering av dagens mätetal hos Saab. Som nämnt är rapporten baserad på anpassning och tillämpning av Analytics for Management. Efter analys av metodiken och en genomförd litteraturstudie infördes bl.a. en fjärde fas samt förändringar kring datainsamling. Den fjärde fasen behandlar främst aggregering gentemot ledning och nyttjar resultatet ur fas ett till tre för att lyfta fram KPI:er som passar bra på många olika nivåer i organisationen. Den första av faserna behandlar företagets vision och strategi för att kunna koppla den mot mål på taktisk nivå. I fallet på Saab handlar det om att koppla företagsstrategi mot mål på verkstadsnivå. Sedan genereras KPI:er i fas två, där dessa också valideras mot intressenter och ansvariga i produktionen. Den tredje fasen konkretiserar mätningar och visualisering för de valda KPI:erna. Här får man alltså ut färdiga KPI:er för taktiska nivån. Fjärde fasen aggregerar samman genererade KPI:er för ledningen, på så sätt får man en överblicksbild över en större del av organisationen. Resultatet från examensarbetet består av två delar: dels metoden för framtagning av lämpliga KPI:er, men också de KPI:erna som arbetsgången lett fram till. Gällande KPI:erna som utvecklats under examensarbetet, så finns det stora likheter med de KPI:er som redan används på Saab. Skillnaden ligger i spårbarheten samt hur underliggande data hanteras. Genom metodiken och med de framtagna KPI:erna finns därför värde som kan nyttjas på flera verksamheter i organisationen. Vad författarna dock vill lyfta fram är att det kanske största värdet ligger i upptäckten kring brister i underliggande data, som idag många av mätetalen bygger på.

O referencial teórico permite caracterizar a análise das demonstrações contábeis como uma atividade eminentemente subjetiva, apesar de formular relações, de calcular índices e de utilizar tabelas de indicadores padrões. A teoria da decisão estabelece que os indivíduos escolhem as alternativas consideradas como meios adequados para atingir os objetivos desejados e os pressupostos da teoria da racionalidade estabelecem que as pessoas somente consideram uma parte da realidade no processo de decisão. Assim sendo, o problema principal desta pesquisa foi responder se é possível associar indicadores contábeis para diferenciar desempenhos, considerando as percepções e avaliações de um conjunto de pesquisadores da técnica. O objetivo da tese é desenvolver um instrumento de avaliação de desempenho econômico-financeiro das empresas a partir da associação de indicadores contábeis à expertise de analistas. Para a consecução deste objetivo foi utilizada a técnica AHP (Analytic Hierarchy Process). Os resultados da pesquisa indicaram a viabilidade do uso da técnica AHP no processo de hierarquização das empresas. Para tanto, foram realizados dois ajustes ao modelo original da técnica AHP. O primeiro foi a utilização da técnica Delphi para seleção dos indicadores contábeis e o segundo foi a utilização de medidas de distância para comparação dos indicadores entre empresas. A técnica Delphi foi aplicada em 3 rodadas, dirigidas a um grupo de 19 especialistas, o que permitiu alcançar dois objetivos: obter um consenso de opiniões, reduzindo-se a subjetividade individual; e identificar e hierarquizar um conjunto de indicadores que permitam comparar a situação econômica e financeira das empresas. Nesta etapa, os indicadores apontados foram: Rentabilidade sobre o patrimônio líquido, Rentabilidade sobre o ativo, liquidez corrente, composição do endividamento, margem líquida, giro do ativo e crescimento das vendas. A etapa seguinte do modelo foi realizar uma comparação dos valores dos indicadores entre as empresas. Como medida de comparação foi utilizada a distância euclidiana, e desta forma, manteve-se a característica quantitativa dos indicadores contábeis. Para análise e comparação do modelo proposto foram elaboradas mais duas listagens: uma aplicando a metodologia AHP nos indicadores selecionados pelo anuário Melhores e Maiores e outra pela seleção dos indicadores utilizando a técnica de análise fatorial. A análise dos resultados alcançados com a aplicação do método AHP permite afirmar que os objetivos propostos neste trabalho foram alcançados e permite suportar a tese de que é possível hierarquizar desempenhos empresariais por meio de um pequeno número de indicadores contábeis de forma científica e metodológica, utilizando métodos quantitativos aliados à expertise de especialistas. A subjetividade inerente ao modelo pode, inicialmente, se constituir num obstáculo à sua aceitação, entretanto o modelo possui um arcabouço teórico robusto (matemático e estatístico) que, associado a outras ferramentas matemáticas, diminui sua subjetividade e lhe garante confiabilidade.<br>Theoretical referencing allows us to characterize analysis of financial statements as an eminently subjective activity, despite the formulation of relationships, calculation of indexes and the use of tables of standard indicators. Decision theory establishes that individuals choose the alternatives considered to the most appropriate for reaching their desired objectives and the presuppositions of the theory of rationality establish that people only consider a part of reality in the decision making process. Given this, the principal problem dealt with in this research was to respond to the question of whether it is possible to associate accounting indicators in order to differentiate performance, considering the perceptions and evaluations of a set of researchers studying technique. The objective of the thesis is to develop an instrument to evaluate the economic-financial performance of companies, starting with the association of accounting techniques to analyst expertise. For the attainment of this objective technical AHP was used (Analytic Hierarchy Process). Research results indicate the viability of the use of the AHP in the process of establishing hierarchy in companies. As such, two adjustments to the original AHP model technique were made. The first was the use of the Delphi technique for selection of the accounting indicators and the second was the use of measurements of distance for comparing indicators between companies. The Delphi technique was applied three times, directed at a group of 19 specialists, which allowed the attainment of two objectives: obtaining a consensus of opinion, thus reducing individual subjectivity; and identifying and establishing a hierarchy of the set of indicators that allow comparison of the economic and financial situations of companies. In this stage, the indicators pointed to were: return on liquid asset, return on asset, operating profit, composition of debt, net profit, asset turnover and growth in sales. The next stage of the model was to make a comparison of the values of indicators between the companies. Euclidean distance was used as a measure of comparison; in this way, the quantitative characteristic of accounting indicators was maintained. Two listings were designed for analysis and comparison of the proposed model: one applying the AHP methodology in the indicators selected by the annual edition of the Melhores e Maiores, and the other through selection of indicators using the factorial analysis technique. Analysis of the results reached with application of the AHP method allows the affirmation that the objectives proposed in this work were reached and thus support the thesis that it is possible to develop hierarchies of business performance by means of a small number of indicators in a scientific and methodological way, using quantitative methods tied to the expertise of specialists. The subjectivity inherent to the model can, initially, constitute an obstacle to its acceptance, although the model possesses a robust theoretical foundation (mathematical and statistical) that together with other mathematical tools, reduces its subjectivity and guarantees reliability.

Submitted by Lara Oliveira (lara@ufersa.edu.br) on 2017-04-10T19:19:25Z No. of bitstreams: 1 RafaelCS_DISSERT.pdf: 3240038 bytes, checksum: a153143f6eb3e6da1d442bbd9089c122 (MD5)<br>Approved for entry into archive by Vanessa Christiane (referencia@ufersa.edu.br) on 2017-04-13T14:41:47Z (GMT) No. of bitstreams: 1 RafaelCS_DISSERT.pdf: 3240038 bytes, checksum: a153143f6eb3e6da1d442bbd9089c122 (MD5)<br>Approved for entry into archive by Vanessa Christiane (referencia@ufersa.edu.br) on 2017-04-13T15:04:19Z (GMT) No. of bitstreams: 1 RafaelCS_DISSERT.pdf: 3240038 bytes, checksum: a153143f6eb3e6da1d442bbd9089c122 (MD5)<br>Made available in DSpace on 2017-04-13T15:04:46Z (GMT). No. of bitstreams: 1 RafaelCS_DISSERT.pdf: 3240038 bytes, checksum: a153143f6eb3e6da1d442bbd9089c122 (MD5) Previous issue date: 2016-09-27<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>The growing evolution of technology in conjunction with its computing resources has provided new expectations in several areas of research such as industry, health and education. Such integration of technology in these environments combined with its widespread use has led to an increase in the volume of stored data. Therefore, researchers then realized the possibility of analyzing this large volume information in order to extract knowledge, so that this information can, for example, help to support on making decision. When applied in the education area, the collection, measurement and analysis of educational data to identify factors that may impact positively or negatively the teaching process are called Learning Analytics. Given this perspective, this work presents an assessment tool of behavioral actions of tutors teaching mode disciplines distance, so that through this be possible to evaluate the behavior of tutors and classes, as well as identify tutor behaviors that may or may not be related to the behavior of the class. With the information resulting from this work, one can better understand the impact of the behavior of tutors in the teaching mode groups at a distance, and enables pedagogical interventions guided in concise information in order to alleviate the problems faced by this type of education<br>A crescente evolução da tecnologia, em conjunto com seus recursos computacionais, tem propiciado novas expectativas em várias áreas de pesquisa, tais como na indústria, saúde e educação. A inserção da tecnologia nesses ambientes, combinada com sua larga utilização, tem gerado um aumento no volume dos dados armazenados. Diante disso, pesquisadores perceberam a possibilidade de analisar esse grande volume de informações a fim de extrair conhecimento, de modo que essas informações possam, por exemplo, auxiliar no suporte à tomada de decisão. Quando aplicadas no âmbito educacional, a coleta, a medição e a análise de dados educacionais, a fim de identificar fatores que possam impactar positivamente ou negativamente o processo de ensino, são denominadas Learning Analytics. Diante dessa perspectiva, o presente trabalho apresenta uma ferramenta de avaliação das ações comportamentais dos tutores de disciplinas da modalidade de ensino a distância, de modo que, por meio desta, seja possível avaliar os comportamentos de tutores e turmas, bem como identificar quais os comportamentos do tutor que podem ou não estarem relacionados com os comportamentos da turma. Com as informações resultantes deste trabalho, pode-se compreender melhor o impacto dos comportamentos dos tutores nas turmas da modalidade de ensino a distância, além de possibilitar intervenções pedagógicas pautadas em informações objetivas, a fim de atenuar os problemas enfrentados por essa modalidade de ensino<br>2017-04-10

Organizations use Business Intelligence (BI) systems to monitor how well they are meeting their goals and objectives. Yet, very often BI systems do not include clear models of the organization’s goals or of how to measure whether they are satisfied or not. Several researchers now attempt to integrate goal models into BI systems, but there are still major challenges related to how to get access to the BI data to populate the part of the goal model (often indicators) used to assess goal satisfaction. This thesis explores a new approach to integrate BI systems with goal models. In particular, it explores the integration of IBM Cognos Business Intelligence, a leading BI tool, with an Eclipse-based goal modeling tool named jUCMNav. jUCMNav is an open source graphical editor for the User Requirements Notation (URN), which includes the Use Case Map notation for scenarios and processes and the Goal-oriented Requirement Language for business objectives. URN was recently extended with the concept of Key Performance Indicator (KPI) to enable performance assessment and monitoring of business processes. In jUCMNav, KPIs are currently calculated or modified manually. The new integration proposed in this thesis maps these KPIs to report elements that are generated automatically by Cognos based on the model defined in jUCMNav at runtime, with minimum effort. We are using IBM Cognos Mashup Service, which includes web services that enable the retrieval of report elements at the most granular level. This transformation provides managers and analysts with useful goal-oriented and process-oriented monitoring views fed by just-in-time BI information. This new solution also automates retrieving data from Cognos servers, which helps reducing the high costs usually caused by the amount of manual work required otherwise. The novel approach presented in this thesis avoids manual report generation and minimizes any contract with respect to the location of manually created reports, hence leading to better usability and performance. The approach and its tool support are illustrated with an ongoing example, validated with a case study, and verified through testing.

Submitted by JÚLIO HEBER SILVA (julioheber@yahoo.com.br) on 2018-06-04T17:10:23Z No. of bitstreams: 2 Dissertação - Vinicius Ataides Reis - 2018.pdf: 3826829 bytes, checksum: 35e95213b298b470d75cdc0257b3b424 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)<br>Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2018-06-05T10:42:22Z (GMT) No. of bitstreams: 2 Dissertação - Vinicius Ataides Reis - 2018.pdf: 3826829 bytes, checksum: 35e95213b298b470d75cdc0257b3b424 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)<br>Made available in DSpace on 2018-06-05T10:42:22Z (GMT). No. of bitstreams: 2 Dissertação - Vinicius Ataides Reis - 2018.pdf: 3826829 bytes, checksum: 35e95213b298b470d75cdc0257b3b424 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2018-03-01<br>Decision support and management indicator are fundamental inputs to make good planning and, for consequence, a good management of the operational processes in a company. Nowadays, the electrical sector companies in the Brazil have almost all the operational activities automated. However, the monitoring of all these activities is manual and requires a lot of time for manipulation and preparation by the managers of the information. This work proposes a solution based in a multiagent environment to create an analytical monitoring system. The solution aims to verify the performance of an organizational process from automatic analyzes of its indicators. The monitoring permits identify problems and apply corrective actions as soon as possible. To implement the proposed solution, this work proposes a customization of the management indicator system of the company. The paper shows the proposed multiagent architecture to execute the performance analyzes of the processes. Beside this, the paper shows the computational implementation as from evolutionary maintenances in the management indicator system. To show the effectiveness of the created solution, this paper presents some examples of how to create an analytical monitoring in it. Two case studies are carried out, detailing the construction of the solution and the monitoring process in the environment, allowing the reader to evaluate how much the proposed approach is efficient. The practical results obtained demonstrate the success of the work. Finally, work concludes that proposed approach reaches the project objectives.<br>Os indicadores de gestão e de suporte à decisão são insumos fundamentais para o bom planejamento e, consequentemente, para uma boa gestão dos processos de trabalho de uma organização. As empresas do setor elétrico no Brasil têm quase todas as suas atividades operacionais automatizadas. No entanto, o acompanhamento de grande parte dessas atividades é realizado de forma manual e demanda muito tempo de manipulação e preparação pelos gestores das informações. Este trabalho provê uma solução baseada em um ambiente multiagente para criar um sistema de monitoramento analítico. A solução visa verificar o desempenho de um processo organizacional a partir de análises automáticas de seus indicadores. O monitoramento permite identificar problemas, propiciando a oportunidade de aplicar ações corretivas o mais rápido possível. Para implementar a solução proposta, este trabalho propõe uma personalização do sistema de indicadores de gestão da empresa. O documento mostra a arquitetura multiagente proposta para executar as análises de desempenho dos processos. Além disso, mostra a implementação computacional a partir de manutenções evolutivas no sistema de indicadores de gerenciamento. Para mostrar a eficácia da solução criada, este trabalho apresenta exemplos de como criar um monitoramento analítico na solução criada. Dois estudos de caso são realizados, detalhando a construção da solução e o monitoramento das mesmas no ambiente, permitindo ao leitor avaliar o quanto a abordagem proposta é eficiente. Os resultados práticos obtidos demonstram o sucesso do trabalho. Finalmente, o trabalho conclui que a abordagem proposta atende aos objetivos do projeto.

Made available in DSpace on 2016-04-25T16:44:38Z (GMT). No. of bitstreams: 1 Telma Goncalves Cunha.pdf: 2207931 bytes, checksum: df3ad047c91a7372650d86b8131a00b5 (MD5) Previous issue date: 2014-03-17<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>In many ways that can be used to promote country s development usually appears basic themes such as education and health as priorities in the strategic plan, which would be natural considering models like the pyramid of needs / motivations of Maslow. In Brazil, as developing country, still appears illness in that direction as well as in other sectors of basic infrastructure as shown by a series of indicators. In this context, the primary objective of this research is to search among different social development indicators in Brazil, which would be the most relevant at regional and local level to examine the country. For this purpose statistics analysis were performed by using platform of 2013 Atlas Brazil provided by the United Nations Program for Development (UNDP) which contains information about the 5565 Municipalities and the Federal District. The issues raised were (i) which are the relationships between the indicators within each seven dimensions used in Atlas, in order to reduce the dimensionality of data (ii) which are the most significant to detect differences among the five regions of the country and (iii) at the local level, which of these indicators would be most critical to detect differences between the states, which could be used for planning and monitoring state. Among the results found critical indicators are observed: (1) the relevance of the population is still below the level of extreme poverty, (2) the importance of the high illiteracy rate of adults and (3) the lowest percentage of income earned by 20 % of the poorest as the most important indicators in distinguishing between regions and states of Brazil<br>Nos diversos caminhos que podem ser utilizados para promover o desenvolvimento do país normalmente aparecem os temas básicos de educação e saúde como prioridades no planejamento estratégico, o que seria natural pensando em modelos como a pirâmide de necessidades/motivações de Maslow. No Brasil, como país em desenvolvimento, ainda aparecem mazelas nessa direção bem como em outros setores de infraestrutura básica conforme mostram uma série de indicadores. Neste contexto, o objetivo primordial da presente pesquisa é procurar dentre os diferentes indicadores sobre desenvolvimento social no Brasil, quais seriam os mais relevantes ao nível regional e local para analisar o país. Para essa finalidade no trabalho foram realizadas analises estatísticas utilizando a plataforma Atlas Brasil 2013, disponibilizada pelo Programa das Nações Unidas para o Desenvolvimento (PNUD) e contendo informações sobre os 5565 municípios e o Distrito Federal. As questões levantadas foram (i) qual são as relações existentes entre os indicadores dentro de cada uma das setes dimensões utilizadas no Atlas, com o intuito de diminuir a dimensionalidade dos dados (ii) quais são os mais significativos para detectar os diferencias entre as cinco regiões do pais e (iii) ao nível mais local, quais desses indicadores seriam mais críticos para detectar diferencias entre os estados, que poderiam servir para planejamento e monitoramento estadual. Dentre os resultados de indicadores críticos encontrados se observam: (1) a relevância da população que ainda se encontra abaixo do nível de extrema pobreza, (2) a importância da alta taxa de analfabetismo de adultos e (3) o ínfimo porcentual da renda apropriada pelos 20% mais pobres, como os indicadores mais importantes na distinção entre regiões e estados do Brasil

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-08-25T11:59:57Z No. of bitstreams: 1 Rodrigo Soares Lelis Gori_.pdf: 3233868 bytes, checksum: 85348cf4692a41fcec31474ebaaed132 (MD5)<br>Made available in DSpace on 2016-08-25T11:59:57Z (GMT). No. of bitstreams: 1 Rodrigo Soares Lelis Gori_.pdf: 3233868 bytes, checksum: 85348cf4692a41fcec31474ebaaed132 (MD5) Previous issue date: 2016-07-15<br>Nenhuma<br>As Instituições Federais de Ensino buscam, constantemente, implementar avanços em um de seus principais instrumentos de planejamento e controle, o orçamento público anual. Em vista da natureza e das características especiais destas instituições, o seu processo orçamentário se reveste de especificidades e exige estudos e análise para melhor compreensão desse fenômeno. Surge, então, como um instrumento de auxílio na gestão orçamentária a avaliação de desempenho através de indicadores. A pesquisa avança para a proposição de um modelo que melhor trate o objeto deste estudo. Logo, para a realização deste trabalho, foi utilizada a DSR como método de pesquisa, apoiada pelo método AHP. Assim, o presente estudo se propôs a desenvolver um modelo de distribuição de recursos orçamentários, baseado em indicadores de desempenho para as unidades de ensino que compõem um Instituto Federal de Educação, Ciência e Tecnologia. A instituição escolhida localiza-se na região Norte. O modelo proposto foi aplicado no processo de distribuição de orçamento para oito unidades que compõem a referida instituição, adotando dois critérios, número de discentes regularmente matriculados e a avaliação de indicadores de desempenho. Três etapas integradas entre si, mas com finalidades diferentes estruturam o modelo proposto. A primeira etapa do modelo consiste na avaliação dos indicadores de desempenho, por meio do método AHP, indicadores estes selecionados por um grupo de nove especialistas. A segunda etapa consiste na obtenção de uma pontuação para cada unidade de ensino da instituição pesquisada, de acordo com a avaliação dos indicadores de desempenho. A terceira e última etapa consiste na definição de um peso para cada unidade de ensino para aplicação no orçamento de 2016 da instituição. Como principal resultado, verificou-se que o modelo proposto, quando comparado com o modelo atual, imprime uma nova postura no processo orçamentário da instituição, implementando mecanismos que permitem valorizar o esforço acadêmico de suas unidades através do uso dos indicadores de desempenho, proporcionando uma equalização entre as unidades que compõem a instituição.<br>Federal Education Institutions constantly seek to implement advances in one of their main planning and control tools, which is the annual public budget. Due to their nature and special features the institutions’ budget process is very specific, so it demands studies and analysis in order to better understand this phenomenon. As a result of this, and like an aid in budget management, arises the performance evaluation through indicators. The research goes forward for the proposition of a model that better addresses the subject of this study. So, to accomplish this work, it was used the DSR (Design Science Research) as the research method which was supported by AHP (Analytic Hierarchy Process). Thus, the present study had as its proposal to develop a distribution model of budget resources, based on performance indicators for the teaching units that comprise a Federal Institute of Education, Science and Technology. The chosen institution is located in the North of Brazil. The proposed model was applied on the budget allocation process in eight units that are part of the institution mentioned above. Two criteria were adopted: the number of enrolled students and the performance indicators evaluation. Three integrated steps, but with different purposes, have structured the proposed model. The first step consists in the performance indicators evaluation, through the AHP method; such indicators were selected by a group of nine experts. The second step consists in obtaining a score for each teaching unit of the researched institution, according to the assessment of performance indicators. The third and final step consists in defining a weight for each teaching unit for using in the 2016 budget of the institution. As the main result, it was found out that the proposed model, when compared to the current one, presents a new approach in the institution budget process, implementing tools that enhance the academic effort of its units by using the performance indicators, providing equalization between the units that comprise the institution.

[ES] El judo es un deporte complejo donde hay identificadas muchas variables multidisciplinares como por ejemplo la fuerza, la potencia, la velocidad, las habilidades técnicas y tácticas, la motivación, la gestión del estrés o la alimentación que tienen una importancia clave e influyen en el resultado final de los combates. Si bien muchos trabajos académicos han estudiado estas variables, generalmente de forma aislada o combinando unas pocas normalmente del mismo ámbito, se ha detectado que no existen estudios que hayan analizado un conjunto de variables multidisciplinares heterogéneas de manera integral, considerando al mismo tiempo variables de diferentes ámbitos (por ejemplo físicas, técnicas, psicológicas, de estilo de vida, etc) y analizado su impacto sobre el rendimiento estratégico de los judokas. Además, una vez que se han identificado esas variables multidisciplinares, es complejo determinar cuáles de ellas están directamente relacionadas con la capacidad del judoka para alcanzar sus objetivos estratégicos, los cuales pueden definirse como las principales metas estratégicas que el deportista pretende alcanzar a medio-largo plazo (por ejemplo, obtener la clasificación para los Juegos Olímpicos), y que por tanto condicionan el esfuerzo y la planificación del deportista. Por tanto, esta Tesis Doctoral desarrolla una propuesta metodológica para identificar, priorizar y cuantificar el impacto de variables multidisciplinares sobre el rendimiento en el ámbito del judo, proporcionando una visión más completa y global y, por extensión, valiosa información adicional para tomar decisiones importantes tales como preparar planes de entrenamiento o planificar el calendario de competiciones. Para ello, se aplica una técnica de ayuda a la toma de decisiones multicriterio, el Analytic Network Process, la cual posibilita la evaluación y cuantificación conjunta de dichas variables multidisciplinares, las cuales son heterogéneas y de las que de muchas no se poseen datos históricos y cuyo impacto sobre el rendimiento del judoka es difícil de determinar. En este sentido, es necesario tener en cuenta que existen también otras relaciones importantes, las interrelaciones entre variables, que también deben evaluarse. Por tanto, se consideran las siguientes relaciones entre variables: Relaciones entre un conjunto de variables multidisciplinares claves del judo y el rendimiento del deportista. Interrelaciones entre las variables multidisciplinares claves del judo que afectan al rendimiento. Interrelaciones entre los objetivos estratégicos definidos y que representan el rendimiento del deportista. Por todo ello, la presente Tesis Doctoral se estructura en diferentes capítulos de la siguiente forma: El Capítulo 1 describe el planteamiento y la estructura de la Tesis Doctoral. En el Capítulo 2 se realiza una revisión bibliográfica de los principales trabajos científicos, justificando el hueco investigador e identificando las principales variables multidisciplinares de judo. En el Capítulo 3 se lleva a cabo un estudio práctico de la importancia de las variables técnico-tácticas en judo, analizando para ello todos los torneos de judo de élite (Grand Prix, Gran Slam, Master y Campeonato del Mundo) celebrados en el año 2019. En el Capítulo 4 se presenta la propuesta metodológica desarrollada en el ámbito de la Tesis. Para ello, inicialmente se justifica el uso del Analytic Network Process como Técnica Multicriterio de Ayuda a la Toma de Decisiones más adecuada para aplicar en la presente Tesis, describiendo a continuación las cuatro fases de la metodología desarrollada. En el Capítulo 5 se aplica la propuesta metodológica al Centro de Alto Rendimiento de Judo de Valencia, donde un grupo de expertos formado a tal fin desarrolla las cuatro fases de la metodología para la categoría de -66 kgs. En el Capítulo 6 se presentan las principales conclusiones de la Tesis Doctoral y se proponen líneas futuras de investigación.<br>[CA] El judo és un esport complex on hi ha identificades moltes variables multidisciplinars com ara la força, la potència, la velocitat, les habilitats tècniques i tàctiques, la motivació, la gestió de l'estrès o l'alimentació que tenen una importància clau i influeixen en el resultat final dels combats. Si bé molts treballs acadèmics han estudiat aquestes variables, generalment de forma aïllada o combinant unes poques normalment de el mateix àmbit, s'ha detectat que no hi ha estudis que hagin analitzat un conjunt de variables multidisciplinars heterogènies de manera integral, considerant a el mateix temps variables de diferents àmbits (per exemple físiques, tècniques, psicològiques, d'estil de vida, etc.) i analitzat el seu impacte sobre el rendiment dels judokes. A més, una vegada que s'han identificat aquestes variables multidisciplinars, és complex identificar quines d'elles estan directament relacionades amb la capacitat de l'judoka per assolir els seus objectius estratègics, els quals poden definir-se com les principals fites estratègiques que l'esportista pretén assolir a mig-llarg termini (per exemple, obtenir la classificació per als Jocs Olímpics), i que per tant condicionen l'esforç i la planificació de l'esportista. Per tant, aquesta tesi doctoral desenvolupa una proposta metodològica per identificar, prioritzar i quantificar l'impacte de variables multidisciplinars sobre el rendiment en l'àmbit de l'judo, proporcionant una visió més completa i global i, per extensió, valuosa informació addicional per prendre decisions importants tals com preparar plans d'entrenament o planificar el calendari de competicions. Per a això, s'aplica una tècnica d'ajuda a la presa de decisions multicriteri, l'Analytic Network Process, la qual possibilita l'avaluació i quantificació conjunta d'aquestes variables multidisciplinars, les quals són heterogènies i de les que moltes no es posseeixen dades històriques i el impacte sobre el rendiment de l'jukoka és difícil de determinar. En aquest sentit, cal tenir en compte que existeixen també altres relacions importants, les interrelacions entre variables, que també s'han d'avaluar. Per tant, es consideren les següents relacions entre variables: Relacions entre un conjunt de variables multidisciplinars clau de judo i el rendiment de l'esportista. Interrelacions entre les variables multidisciplinars clau de judo que afecten el rendiment. Interrelacions entre els objectius estratègics definits i que representen el rendiment de l'esportista. Per tot això, la present Tesi Doctoral s'estructura en diferents capítols de la següent manera: El capítol 1 descriu el plantejament i l'estructura de la tesi doctoral. En el capítol 2 es realitza una revisió bibliogràfica dels principals treballs científics, justificant el buit investigador i identificant les principals variables multidisciplinars de judo. En el capítol 3, es porta a terme un estudi pràctic de la importància de les variables tècnic-tàctiques en judo, analitzant per a això tots els tornejos de judo d'elit (Grand Prix, Gran Slam, Master i Campionat del Món) celebrats a l'any 2019. En el capítol 4 es presenta la proposta metodològica desenvolupada en l'àmbit de la Tesi. Per a això, inicialment es justifica l'ús de l'Analytic Network Process com a Tècnica Multicriteri d'Ajuda a la Presa de Decisions més adequada per aplicar en la present Tesi, presentant a continuació les quatre fases de la metodologia desenvolupada. En el Capítol 5 s'aplica la proposta metodològica a el Centre d'Alt Rendiment de Judo de València, on un grup d'experts format a aquest fi desenvolupen les quatre fases de la metodologia per a la categoria de -66 kg. En el capítol 6 es presenten les principals conclusions de la tesi doctoral i es proposen línies futures d'investigació.<br>[EN] Judo is a complex sport where many multidisciplinary key variables, i.e. strength, power, speed, technical and tactical abilities, motivation or estrés management, which have a significant impact on the final result of combats have been identified. However, these studies have usually focused on either only one or a few variables from the same ambit instead of considering a full set of heterogeneous multidisciplinary variables at the same time, which are of different ambits such as physical, tactical-technical, psychological or lifestyle and, at the same time, assessing their impact over judokas' performance. Additionally, once these multidisciplinary variables are identified, it is a complex process to determine which ones are directly linked with the capacity of the athlete for reaching his/her strategic objectives, which can be defined as the main medium-long term strategic goals (i.e. to get the classification for the Olympic Games) and which, therefore, condition the judokas efforts and planning. Then, this Doctoral PhD Thesis develops a methodological proposal for identifying, priorisiting and quantifying the impact of a set of multidisciplinary variables on the strategic performance of judokas, providing a more complete and global vision and, extensively, valuable additional information to make important decisions such as designing training plans or planning the competitions calendar. To this end, a Multi-Criteria Decision Technique, the Analytic Network Proces, is applied, which allows to jointly evaluate and quantify such a set of multidisciplinary variables, which are heterogeneous and which many of them lack of historical data and whose impact on the judoka's performance is very difficult to determine. In this sense, it is also necessary to take into account the existence of other type of relationship, the inter-relationships between the multidisciplinary variables, which should also be assessed. Then the next relationships between variables are considered: Relationships between a set of multidisciplinary variables of judo that are affecting to the judoka's performance. Inter-relationships between the judo multidisciplinary variables. Inter-relationships between the strategic objectives that represent the judoka's performance. Therefore, this Doctoral PhD Thesis is structured as follows: In Chapter 1, the approach and structure are presented. In Chapter 2, a literature review is carried out, justifying the research gap and identifying the main judo multidisciplinary variables. In Chapter 3, a practical study of the importance of the tactical-variables in judo is carried out, analysing all the judo ellite tournaments of 2019. Chapter 4 presents the methodological proposal, justifying initially the application of the Analytic Network Process and then the phases of the methodology. In Chapter 5, the methodological proposal is applied to the High Performance Judo Center of Valencia, where a judo expert group applies the phases of the methodology for the under 66 kgs category. In Chapter 6, the main conclusions as well as the future research lines are presented.<br>Uriarte Marcos, S. (2021). Propuesta para identificar, priorizar y cuantificar el impacto de variables multidisciplinares sobre el rendimiento deportivo de élite aplicando Analytic Network Process. Una aplicación al Centro de Alto Rendimiento de Judo de Valencia [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/165363<br>TESIS

This study proposes novel optimization methodologies for the optimization of problems that reveal non-physical step discontinuities. More specifically, it is proposed to use gradient-only techniques that do not use any zeroth order information at all for step discontinuous problems. A step discontinuous problem of note is the shape optimization problem in the presence of remeshing strategies, since changes in mesh topologies may - and normally do - introduce non-physical step discontinuities. These discontinuities may in turn manifest themselves as non-physical local minima in which optimization algorithms may become trapped. Conventional optimization approaches for step discontinuous problems include evolutionary strategies, and design of experiment (DoE) techniques. These conventional approaches typically rely on the exclusive use of zeroth order information to overcome the discontinuities, but are characterized by two important shortcomings: Firstly, the computational demands of zero order methods may be very high, since many function values are in general required. Secondly, the use of zero order information only does not necessarily guarantee that the algorithms will not terminate in highly unfit local minima. In contrast, the methodologies proposed herein use only first order information, rather than only zeroth order information. The motivation for this approach is that associated gradient information in the presence of remeshing remains accurately and uniquely computable, notwithstanding the presence of discontinuities. From a computational effort point of view, a gradient-only approach is of course comparable to conventional gradient based techniques. In addition, the step discontinuities do not manifest themselves as local minima.<br>Thesis (PhD)--University of Pretoria, 2011.<br>Mechanical and Aeronautical Engineering<br>unrestricted

Les formations à distance en ligne, en particulier les MOOC, voient leurs effectifs augmenter depuis la démocratisation d'Internet. Malgré leur popularité croissante ces cours manquent encore d'outils permettant aux instructeurs et aux chercheurs de guider et d'analyser finement les apprentissages qui s'y passent. Des tableaux de bord récapitulant l'activité des étudiants sont régulièrement proposés aux instructeurs, mais ils ne leur permettent pas d'appréhender les activités collectives, or du point vue socio-constructiviste, les échanges et les interactions que les instructeurs cherchent généralement dans les forums sont essentiels pour les apprentissages (Stephens, 2014). Jusqu'à présent, les études ont analysé les interactions soit sémantiquement mais à petite échelle, soit statistiquement et à grande échelle mais en ignorant la qualité des interactions. La proposition de cette thèse est une nouvelle approche de détection interactive des activités collectives qui prend en compte à la fois leurs dimensions temporelles, sémantiques et sociales. Nous cherchons un moyen de permettre aux instructeurs d'intervenir et d'encourager les dynamiques collectives qui sont favorables pour les apprentissages. Ce que nous entendons par "dynamique collective", c'est l'évolution des interactions à la fois qualitatives et quantitatives, des apprenants dans des forums. Nous nous appuyons sur des études (Boroujeni 2017, Dascalu 2017) qui proposent d'associer l'analyse statistique des interactions et le traitement automatique de la langue, pour étudier les flux d'informations dans les forums. Mais, à la différence des études précédentes, notre approche ne se limite pas à une analyse globale ou centrée sur un individu. Nous proposons une méthode de conception d’indicateurs et de tableaux de bord permettant les changements d'échelles et la personnalisation des vues afin de soutenir les instructeurs et les chercheurs dans leur tâche de détection, d'observation et d'analyse des dynamiques collectives de sous-groupes d'apprenants<br>Massive Open Online Courses (MOOCs) have seen their numbers increase significantly since the democratization of the Internet. In addition, recently with the COVID-19 pandemic, the trend has intensified. If communication devices such as discussion forums are an integral part of the learning activities of MOOCs, there is still a lack of tools allowing instructors and researchers to guide and finely analyze the learning that takes place there. Dashboards summarizing students' activites are regularly offered to instructors, but they do not allow them to understand collective activities in the forums. From a socio-constructivist point of view, the exchanges and interactions sought by instructors in forums are essential for learning (Stephens, 2014). So far, studies have analyzed interactions in two ways: semantically but on a small scale or statistically and on a large scale but ignoring the quality of the interactions. The scientific contribution of this thesis relates to the proposal of an interactive detection approach of collective activities which takes into account their temporal, semantic and social dimensions. We seek to answer the problem of detecting and observing the collective dynamics that take place in MOOC forums. By collective dynamic, we mean all the qualitative and quantitative interactions of learners in the forums and their temporal changes. We want to allow instructors to intervene to encourage these activities favorable to learning. We rely on studies (Boroujeni 2017, Dascalu 2017) which propose to combine statistical analysis of interactions and automatic language processing to study the flow of information in forums. But, unlike previous studies, our approach is not limited to global or individual-centered analysis. We propose a method of designing indicators and dashboards allowing changes of scales and customization of views in order to support instructors and researchers in their task of detecting, observing and analyzing collective dynamics. To support our approach, we set up questionnaires and conducted semi-structured interviews with the instructors. As for the evaluation of the first indicators built at each iteration of our approach, we used various data sources and formats: Coursera (CSV), Hangout (JSON), Moodle (SQL)

碩士<br>銘傳大學<br>應用英語學系碩士班<br>101<br>Generally speaking, globalization and internationalization have affected human activities, such as the economy, tourism and virtual communication. Given the fact that English has become a necessary universal communication tool, English learning population in the world is growing. As learning English effectively has been an important issue in Taiwan over the past decades, changes in the process of teaching/learning have evolved to meet the issue of effectiveness. The Ministry of Education in Taiwan proclaimed the Nine-Year Education Program (NYEP) included in its design Communicative Language Teaching (CLT) to improve Taiwanese’s English proficiency in order to internationalize Taiwan and enhance Taiwanese’s English communicative competence (Chen, 2000; Shih, 2001 & Huang, 2011). In addition to learning English for General Purposes (EGP) previously, English teaching/learning nowadays has shifted its focus on using the target language for ‘specific purposes’ such as business, medical fields -that we called English for Specific Purpose (ESP). ESP was a learner-centered approach and it based on learners’ attention to learn specific learning (Dehnady, Bagherzadeh, Shoaleh, Bigdeli1, Hatami and Hosseini, 2010). As for teachers of English, using English for teaching purposes, as an aspect of ESP, has become necessary in English teaching (Cheng, 2005 & Hsieh, 2007). English for teaching purposes has been documented by Brown (2004) as one of the ability to conduct of student-centered learning in CLT. Pan (2009) and Yeh (2011) described that CLT emphasized the participant of students, which largely relied on the role and ability of the teacher to guide students. Chowdhury (2012) mentioned the concept of “the CLT is expressed by the desire for developing communicative competence among learners” and teachers would be role models for shaping the competences. However, few study has investigated competences of CLT teachers which would allow successful implementing of CLT teaching. This study aims to evaluate competence indicators which are based on a competence framework developed by BALEAP (British Association of Lecturers in English for Academic Purposes) (2008) and Tang (2011). An expert panel of thirteen Northern Taiwanese junior high school English teachers was recruited in the study. The methodology of the study utilizes analytic hierarchy process (AHP) to survey thirteen junior high English teachers in Northern Taiwan, and this design of the questionnaire is based on the AHP instrument in order to conduct pairwise comparisons of English teachers’ views underlying English teachers’ competences. The result shows discourse competence is prioritized as more important than others. This study can provide junior high school English teachers, particularly for CLT teachers, with the awareness of some of the priority competences; moreover, it will also be helpful for teachers of English at junior high schools and English teacher training programs for developing English teachers’ competences based on priority competences evaluated using AHP to address CLT teachers ‘specific needs’ for the English language as they are expected to function competently in teaching, administration and classroom management.

碩士<br>朝陽科技大學<br>環境工程與管理系碩士班<br>100<br>Abstract Excessive development by humans has resulted in gradual exhaustion of earth resources, continuous deterioration of environment quality and global climate change. As a result, environmental protection concept has emerged, and sustainable development becomes the concern of many countries. Due to different sustainable development concepts of the countries, the priority value of global sustainable development indicator differs in measurement. Indeed, sustainable development indicators are assigned with weights for analysis to guide planning decision-making. This study used Analytic Hierarchy Process (AHP) to discuss the opinions of experts, government departments, environmental organizations and the public on UN sustainable development indicators. After review and analysis, this study intended to conclude the important and common views so as to obtain the research results, which can serve as the reference for the researchers and related bureaus to determine sustainable development indicators and weights while implementing the indictors. This study used main scope and categories of sustainable development indictor system constructed by United Nations Commission on Sustainable Development (UNCSD) to construct the hierarchical structure, which is used for compilation of survey questionnaires of AHP relative weights. After collection of questionnaires, the valid questionnaires were selected based on consistency test so as to control reliability of results. The weights of relative importance of criteria were obtained from pairwise comparison of Analytic Hierarchy Process to construct weight system, and provide the effective reference for the relevant departments. The study results are as follows: 1. In evaluation of key element layer, the important elements considered by experts are as follows: “environment” (0.498), “economy and system” (0.289) and “society” (0.213). 2. In society criterion layer, the most important sub-criteria considered by the experts are prioritized: “health” (0.298), “education” (0.182), “public safety” (0.181), “equality” (0.163), “habitation” (0.104) and “population” (0.071). 3. In “environment” criterion layer, the most important sub-criteria considered by the experts are prioritized: “atmosphere” (0.354), “biodiversity” (0.208), “fresh water” (0.167), “land” (0.146) and “ocean and seashore” (0.126). 4. In “economy and system” criterion layer, the most important sub-criteria considered by the experts are prioritized: “economic structure” (0.386), “consummation and production model” (0.220), “system structure” (0.200) and “institutional capability” (0.193). 5. The five top sub-criteria of element weights are prioritized as follows: “atmosphere” (0.185), “economic structure” (0.100), “biodiversity” (0.093), “fresh water” (0.085) and “land” (0.072).

碩士<br>朝陽科技大學<br>環境工程與管理系碩士班<br>100<br>This study applied Analytic Hierarchy Process (AHP) to examine the feedback and opinions from scholars, government agencies, environmental groups and the public regarding the indicators for sustainable developments in Taiwan. The data gathered from effective questionnaires were entered into a computer, and the statistics were analyzed with Microsoft Excel. This study derived the relative weights of individual factors and criteria, and summarized the list in order to identify the common perspectives. It is hoped that the results can serve as a reference for the government in promoting sustainable developments in Taiwan. This study screened effective questionnaires with consistency tests, so as to control results reliability. A paired comparison as a part of the AHP procedures was conducted to determine the individual relative weights between the criteria. It is hoped that the research findings can serve as a reference to government agencies. The conclusions are as follows: 1. Regarding the assessment factors, all the respondents think that the most important ones are “environments”, “societies” and “economies”. 2. Under the assessment factor “environments”, the key criteria, in order of importance, are “environmental management”, “energy efficiency and carbon reductions”, and “biodiversity”. 3. Under the assessment factor “societies”, the key criteria, in order of importance, are “health”, “life”, “welfare”, and “city/rural culture”. 4. Under the assessment factor “economies”, the key criteria, in order of importance, are “production”,“governance”, “technology”, and “involvement”. 5. Among the 12 criteria, the top five (in terms of weights) are “health”, “environmental management”, “production”, “life”, and “governance”.

碩士<br>朝陽科技大學<br>環境工程與管理系碩士班<br>100<br>This study summarized a research hierarchy based on the domains and long-term environmental factors by the indicators for sustainable developments constructed by the U.S. President’s Council on Sustainable Development. It further applied Analytic Hierarchy Process (AHP) to establish relative weights of individual assessment factors and criteria for a questionnaire issued to experts, scholars, government agencies, environmental groups, and the general public. It screened effective questionnaires via consistency tests, in order to control result reliability. A paired comparison, as a part of AHP procedures, was conducted to determine the relative weights of different criteria and establish a weighting system. It is hoped that the results can serve as useful information to government bodies. According to experts, the assessment factors, in terms of importance, are “environments”, “economies” and “societies”. Under the factor “environments”, the most important criteria are “organism contaminations”, “climate reaction indicators to greenhouse effects”, “underground water quality”, “ozone layer status”, “nuclear power usage” and “land area of major ecosystems. Under the factor “societies”, the most important criteria are “total population”, “training and qualifications of teachers” and “percentage of single-parent families”. Under the factor “economies”, the most important criteria are “capital goods”, “labor productivity” and “issued government debts as a percentage of GDP”. According to all the effective questionnaires, the top five most emphasized criteria are “capital goods”, “organism contaminations”, “labor productivity”, “climate reaction indicators to greenhouse effects” and “surface water quality”.

碩士<br>中華大學<br>工業管理學系碩士班<br>100<br>The quality of service is regarded as a key factor of today's business competition tool for competitive advantage for business. In this study, firstly, we survey the service indicators proposed by other scholars. Then, we use SERVQUAL scale dimensions and FDM to construct the service indicators for the trade union performance assessment. Finally, we apply the AHP to get the weights of the indicators. We hope the study’s results are useful to assess the performance of trade unions.

Project Work report presented as partial requirement for obtaining the Master´s degree in Information Management, with a specialization in Information Systems and Technologies Management<br>Due to the technological revolution in the last decades, organizations nowadays take an extra step to keep competiveness up. One of the key areas that evolved was data analysis and the subjacent tools and applications. The surging emergence of new tools and methods enabled companies to extract information from sources, which was quite difficult before due to the lack of economically viable solutions. This document intends to detail the project carried out at Generic Company, a technological consulting company. The project aims to meet the reporting needs stipulated in the business needs, integrating the data from a Service Management software and an intern application for collaborators hour’s allocation. To achieve the goals, under the Design Science Research methodology, it was developed a Business Intelligence Solution supported by a software that enables the extraction, transformation and loading of data, on a custom made Data Warehouse to be used in a business analytical tool. Keeping up to the newest trends in data analytics, it will be used a visual data analysis application to interpret an accurate representation of the state in Customer Care area specifically, and the global performance in the target organization. This Masters Project presents an introduction to the context of the project, the advantages of adopting a Business Intelligence solution to an organization that have a steady income of data ready to be analysed, and the steps needed to adopt the referred solution.<br>Devido à revolução tecnológica nas últimas décadas, as organizações de hoje em dia precisam de dar um passo extra para manter a competitividade. Uma das principais áreas que evoluiu foi a análise de dados e as ferramentas e aplicações subjacentes. Através destas novas ferramentas e métodos foi possível que as empresas extraíssem informações dos seus dados, o que antes era bastante difícil dado a falta de soluções economicamente viáveis. Este documento pretende detalhar o projeto realizado na Generic Company, uma empresa de consultoria tecnológica. O projeto, em suma, visa atender às necessidades de negócio através da apresentação de relatórios interativos. Para esse fim, serão integrados os dados de uma aplicação de gestão de serviços e de um aplicativo interno para a alocação de horas dos colaboradores. Para atingir os objetivos estipulados, sob a metodologia Design Science Research, foi desenvolvida uma solução com base nos conceitos de Business Intelligence, suportada por um aplicação que permite a extração, transformação e carregamento de dados, em um Armazém de Dados customizado, para posteriormente utilizar os mesmos dados em uma ferramenta de análise de negócio. Acompanhando as mais recentes tendências em análise de dados será usado um aplicativo de análise de dados visual para representar o estado da área de Suporte ao Cliente, especificamente, e o desempenho da organização, globalmente. Este Projeto de Mestrado apresenta uma introdução ao contexto do projeto, os benefícios ao adotar uma solução de Business Intelligence em uma organização e as etapas necessárias para adotar a solução referida.

博士<br>國立高雄師範大學<br>特殊教育學系<br>104<br>In order to enhance national competitiveness, capacity training is the focus of the country. The twelve -year public education core literacy sets its educational goal as employing a multidisciplinary approach to problem-solving. Students with gifted three-rings characteristics can be engaged in the research, problem-solving skills and outputs of the research work, and all these require a structured assessment. This study aims to construct the assessment indicators of gifted students' research work. Based on literature review, a pattern of assessment indicators of gifted students' research works and indicators’ content were first constructed. Then Fuzzy Delphi Method was applied to integrate expertise to construct the assessment indicators and Analytical Hierarchy Process was utilized to establish the indicators’ weight system and the assessment system was completed. In order to check consistency of raters, the actual research works were utilized. A single rater’s intraclass correlation coefficient is .767, average score of three raters’ intraclass correlation coefficient is .908. The raters’ consistency is above average. Main research results proposed “assessment indicators of research works of junior high school gifted students”, including three levels; three main components; 11 main indicators, and 57 refined indexes, which will provide reference to teachers in teaching, students in self-evaluation. And these will furthermore assist the authority in implementing research work contests and assessment, as well as in increasing effectiveness of students research works assessment and actual application to education situations and education training.

Dissertação de Mestrado em Engenharia e Gestão Industrial apresentada à Faculdade de Ciências e Tecnologia<br>A relevância da manutenção mudou. O que era antes uma simples conceção de algo que servia para repor o funcionamento de um elemento, é agora visto como essencial para o bom funcionamento de uma organização. A crescente importância dada ao tema acarreta uma preocupação maior relativamente às possíveis ineficiências num sistema de gestão da manutenção, espoletando inúmeros estudos que pretendem colmatar as falhas que se vão sentindo.Com o objetivo de se perceber os possíveis pontos de melhoria no sistema de gestão da manutenção dos equipamentos e edifícios de apoio ao Porto de Sines, realizada pela equipa de manutenção da Administração dos Portos de Sines e do Algarve, S.A., iniciou-se uma análise detalhada e exploratória aos dados provenientes do software, permitindo obter resultados demonstrativos dos problemas da área da manutenção.A partir desta e da avaliação do modelo de maturidade da gestão da manutenção, foi possível perceber potenciais falhas do sistema, nomeadamente a nível da avaliação de desempenho e do planeamento das ordens de trabalho. Construir um modelo que permitisse diminuir a subjetividade com que era feito o planeamento foi o primeiro passo para se tentar contornar as dificuldades encontradas. Com recurso ao método de decisão multicritério Analytical Hierarchy Process definiram-se critérios e níveis criando um processo de priorização para as ordens de trabalho, realizando-se por fim um teste prático que permitiu apurar as principais implicações da ferramenta. No final, reuniram-se novos dados do presente ano e realizou-se uma avaliação de desempenho. Monitorizando os processos e resultados identificaram-se pequenas melhorias com perspetivas de crescimento no futuro.Com base na análise intercalar realizada e recorrendo às ferramentas criadas, definiu-se o ponto de partida para uma restruturação ao sistema de gestão da manutenção, primando-se por um sistema mais organizado e sistematizado com perspetivas de melhoria contínua.<br>The perception of maintenance has changed. What was once a simple concept that was used to restore the functioning of an element is now seen as essential for the proper functioning of an organization. The growing surrounding of the theme raises a concern of the possible inefficiencies in a system of maintenance management, triggering numerous studies that pretend to fill the flaws that are felt.In order to understand the possible improvement points in the maintenance management system of the equipment and buildings in support of the Port of Sines, carried out by the maintenance team of Administração dos Portos de Sines e Algarve, S.A., a detailed and exploratory data from the software was made, allowing results to be obtained demonstrating problems in the maintenance area.From this and the evaluation of the maintenance management maturity model, it was possible to perceive potential failures of the system, namely the evaluation of performance and planning of work orders. Building a model that would reduce the subjectivity with which planning was done was the first step in trying to get around the difficulties encountered. With the use of the multicriteria decision-making method Analytical Hierarchy Process, criteria and levels were defined, creating a prioritization process for work orders. Finally, a practical test was carried out to identify the main implications of the tool. In the end, new data was collected from the current year and a performance evaluation was carried out. Monitoring the processes and results showed small improvements with prospects of growing in the future.Based on the intermediate analysis performed and using the tools created, the starting point for a restructuring of the maintenance management system was defined, focusing on a more organized and systematized system with continuous improvement perspectives.

Dissertação de Mestrado em Engenharia Informática apresentada à Faculdade de Ciências e Tecnologia da Universidade de Coimbra<br>Atualmente, os sistemas de suporte à decisão são peças fundamentais ao desenvolvimento e ao sucesso de inúmeras organizações por todo o mundo, tornando a procura e a necessidade destes sistemas cada vez maior. A Universidade de Coimbra, de forma a cumprir com os seus planos estratégicos e de ação, pretende uma ferramenta que permita aos seus órgãos de gestão um fácil acesso a informação que permita observar o desempenho e evolução da universidade e assim decidir ações e rumos a tomar. Dessa necessidade nasceu o projeto “DW-UC que visa a construção de uma data warehouse onde é tratada e analisada informação de várias fontes de dados existentes dentro da UC. Por sua vez essa informação é utilizada para calcular diversos indicadores de desempenho que permitam monitorizar e avaliar o desempenho da UC em diversas vertentes. Este relatório ilustra assim o trabalho realizado neste projeto, com especial ênfase na parte dos Recursos Humanos, área que me foi atribuída das várias divisões da data warehouse e análise OLAP.

<p>In the field of the construction industry, the research work has been widely focused on identifying key performance indicators and critical success factors without assessing the impact of conflict environment factors. This study focusses on the impact of post-conflict environment factors on local construction organization performance. This research presents a performance prediction model comprising the effect of post-conflict environment factors on construction organization performance. The proposed framework of this study has four stages: identify key performance indicators (KPIs), identify post-conflict environment impacting factors, determine critical success factors (CSFs), and formulate success strategy to improve performance. Analytical hierarchy process (AHP) and multiple linear regression (MLR) techniques are applied to analyze the data.</p> <p>The study finding indicates that there is a significant relationship between the post-conflict condition impacting factors and local construction organization performance, which is insufficiently studied in previous research work. Thus, the developed framework will benefit academic scholars and industry practitioners to analyze and evaluate challenges and opportunities caused by different external environment conditions in the post-conflict construction industry. </p>

Dissertação de Mestrado em Engenharia Informática apresentada à Faculdade de Ciências e Tecnologia<br>Dada a heterogeneidade e quantidade de dados existentes na Universidade de Coimbra, tornou-se necessário desenvolver um sistema que desse apoio na tomada de decisões.Este sistema, inserido no projeto UC-Num, pretende disponibilizar uma análise OLAP (Online Analytical Processing) com base numa Data Warehouse.Através de uma interface web, e com auxílio a dashboards interativas com análises de KPIs (Key Performance Indicators) este sistema pretende auxiliar na tomada de decisão em áreas específicas da universidade. O objetivo deste estágio passa por desenvolver uma componente da Data Warehouse, em conjunto com um sistema para realizar análises para a Universidade de Coimbra. Estas análises dão informação essencial ao pessoal administrativo da universidade. Aqui, os stakeholders assumem um papel de relevo tanto na concepção do indicador como na validação final do mesmo.Tais indicadores, inseridos no plano estratégico e de ação da universidade, foram alvo de uma definição inicial de maneira a perceber como se poderia fazer a recolha de dados que dessem suporte ao mesmo. Através destes indicadores e de métricas específicas é possível saber o comportamento da instituição e ainda se esta atinge os objetivos propostos.Ao estarem disponíveis na plataforma, estes indicadores resultam de um trabalho de recolha, modelação de dados, automatização do processo de recolha de dados e disponibilização numa página web. Sendo este estágio um projeto de BI (Business Inteligence), este pretende seguir o desenvolvimento típico de um projeto deste tipo de acordo com a metodologia recomendada por Ralph Kimball, um dos pioneiros no conceito de Data Warehousing.<br>Given the huge and diverse amount of data available in the University of Coimbra, it was proposed a system that could aid in the university's decision making.Incorporated in the UC-Num project, the purpose of this system is to provide online analytical processing based on a Data Warehouse.With a web interface plus interactive dashboards that provide analysis for key performance indicators (KPI), this system aims to provide decision making capabilities in specific areas of the university.The main goals of this internship is to develop a single component for the data warehouse plus a system that provides analysis to the university. This analysis give insightful information to the administrative personnel of the university. The stakeholders also play a huge role in the conception and final validation of the indicator(s). This indicators, inserted in the strategic plan of the university, we subjext to a initial definition in order to understand how could we gather the data to support this indicators.Through specific metrics it is possible to see how well the university is doing and if it is meeting the goals proposed internally.The final outcome for this indicators result from gathering the data, modeling it and automate the process of data collection from the sources. Ralph Kimball, one of the pioneers in Data Warehousing, proposed a well defined method of development and project management. Since this is a business intelligence project that involves Data Warehouses concepts, by following his methodology, we can insure that this project follows a tested and successful way to deal with requirements, data modeling, implementation and deployment.

В современном обществе информация является самым востребованным ресурсом экономики. Чем более конкурентоспособное предприятия, тем более совершенные методики обработки и анализа информации им применяются. Информационная система на предприятии является «кровеносной системой» управленческой деятельности, которая обеспечивает достижение целей компании путем доставки до пользователей организованной, структурированной и своевременной информации. Соответственно информационно-аналитической обеспечение управленческой деятельности организации позволяет находить оптимальные пути решений поставленных перед организацией задач. Несмотря на то, что в настоящее время существует множество специальных отраслевых методических рекомендаций по организации информационно-аналитической работы в фирмах газотранспортной отрасли, не существует универсальной модели, позволяющей обеспечивать высшее руководство компании полной информацией о результатах деятельности филиалов. В дисертации сформирован механизм формирования информационно-аналитического обеспечения управленческой деятельности исходя из цели организации эффективно¬го функционирования газотранспортного предприятия. На основе анализа сущности информационно-аналитического обеспечения управленческой деятельности газотранспортного предприятия выявлены особенности и критерии оптимизации управленческой деятельности газотранспортного предприятия. В результате анализа системы информационно-аналитического обеспечения управленческой деятельности ООО «ГТЕ» предложены корректировки нормативного обеспечения документооборота компании, а также выявлены направления устранения недочетов, замедляющих процесс обработки информации и принятия решений. Разработаны направления повышения эффективности движения информационных потоков на предприятии на основе совершенствования системы внутреннего контроля и формирования единого информационно-аналитического пространства.<br>Nowadays, information is the most popular resource of the world economy. The more competitive enterprises, the more sophisticated methods of processing and analyzing information they apply. The information system at the enterprise is a "circulatory system" of management activities that ensures achievement of the company's goals by delivering organized, structured and timely information to users. Accordingly, the information and analytical support of the organization's management activity allows finding optimal ways of solving the tasks assigned to the organization. Despite the fact that at present there are many special sectoral methodological recommendations for organizing information and analytical work in gas transportation companies, there is no universal model that allows to provide the top management of the company with complete information on the results of the branches' activities. Based on the analysis of the essence of information and analytical support of the management activity of a gas transportation company, the features and criteria for optimizing the management activity were revealed. The result of the analysis the information and analytical support system for the management activities of Ltd «GTE» is adjustments to the regulatory workflow. As well as identified areas to address the shortcomings, that slow the process of processing information and making decisions. The directions of increasing the efficiency of information flow in Ltd «GTE» are developed on the base of improving the system of internal control and the formation of a single information and analytical space.

碩士<br>國立中央大學<br>客家政治經濟研究所<br>106<br>In recent years, Social enterprise applying business techniques to achieve the concept of social welfare and social value has become the important study issue and in great demand. Unlike most enterprises built upon market needs and profits, social enterprise emphasizes on solving social problems by means of business activities, and on the value of the triple button line which is society, economy, and ecosystem. Therefore, Social enterprise needs an appropriate business model so that they can maintain good business performances while creating social values. This study uses Analytical Hierarchy Process (AHP) to explore social enterprises in Taiwan caring and emphasizing the indicator in their business models, and evaluate the weight and priority of each indicator to conclude core indicators. Besides, this study uses in-depth interview to realize the operation situations and observations of social enterprises in Taiwan. This study aims to provide reference not only for existing social enterprises and social enterprise initiatives to run their business, but also for the government and scholars.

The creation of small molecule libraries for binding into the NS1A protein of influenza A viruses and the development of an indicator displacement assay for the differentiation of fatty acids are reported herein. Using Mitsunobu chemistry, a variety of structures based on hydroquinone, resorcinol and 2,7-dihydroxynaphthalene cores were synthesized. Both polar and non-polar functional groups were added to diversify the cores to help understand which molecule binds best to the protein. Because of poor protein binding, the focus of the project moved to a new lead compound, epigallocatechin-3-gallate (EGCG). EGCG showed promise in computational studies and efforts towards the synthesis of the epigallocatechin core were undertaken. Using a fluorescent indicator displacement assay (IDA), a sensing system for fatty acids was developed. The system consisted of bovine, rabbit, and human serum albumins as host molecules, while the fluorescent indicators were fluorescein, 2-anthracene carboxylic acid, and 1-anilino-8-naphthalene sulfonic acid. Fatty acids were able to be differentiated from one another based on their carbon chain length and the degree of unsaturation. The IDA was then subjected to a complex mixture of fatty acids, in the form of edible oils. The oils (extra virgin olive, hazelnut, peanut, sunflower and canola) with different fatty acid profiles were able to be differentiated from each other using principal component analysis.<br>text

碩士<br>東海大學<br>工業工程與經營資訊學系<br>94<br>An effective system to measure the logistics performance should come along with logistics process and performance indicators. Based on these indicators, it is doable to conduct management and improvement of logistics process to enhance its performance. Typically, enterprises judge effectiveness by the exhibition of indexes when they conduct logistics performance indicators. However, it has difficulty in finding out causes according to the exhibition of indicator which has been thought as a result. To enhance business performance, enterprise managers need to review critical factors to get improvements quickly based on various analyses of relevance. Historically, researches have been focused on either connections of performance indicators or relationships between indicator and the frame of process. However, it may face challenges to know relevance without an overall viewpoint. For these reasons, this research suggests a general analytic approach to assist enterprises in analyzing direct and indirect relevance of logistics performance with processes. Based on Supply Chain Operation Reference (SCOR) Model, it will apply Vensim in construction and analysis. To sum up, this research provides three key issues as follows: 1.Address an analytic approach based on process to analyze the relevance between performance indicators and processes. 2.It is insufficient for the business to improve logistics performance without knowing the deficiency actually. Detecting where the variance is in advance will be time-saving for managers to prevent business from abnormal situations. 3.Taking textile industry for a case study, this research concludes a model of processes and logistics performance on the basis of SCOR to process relevance analysis.