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Journal articles on the topic 'Airport check-in counter'

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Published: 4 June 2021
Last updated: 7 February 2022

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1

Sulaksono Wibowo, Sony, and Siti Raudhatul Fadilah. "Queuing analysis using Viswalk for check-in counter: Case study of Lombok Praya International Airport." MATEC Web of Conferences 181 (2018): 02006. http://dx.doi.org/10.1051/matecconf/201818102006.

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Queuing analysis on check-in counter in airport is required to accommodate the passenger processing facilities, such as check-in service. The purpose of this paper is to evaluate the performance of a queuing system at check-in facilities in 2nd passenger terminal Lombok Praya International Airport in 2016 and 2036. This analysis is done by determining parameters of the queues at every check-in counter through simulations on Viswalk. Before running the simulation, the model of airport terminal must be created first. Queuing simulation starts with the traffic demand forecasting of domestic departure passenger for the next 20 years. To determine the optimal number of check-in counters, an iteration of various number is performed. Check-in services time data were adopted from previous study which became an input of the simulation using two different scenarios. The expected output are the queuing parameter and the distribution of passenger service time at each check-in counter.
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2

Xu, Shun Zhi, Rui Ming Wang, Bo Zhu, Jin Fu Zhu, and Jing Du. "Operation Optimization of the Airport Check-In System." Applied Mechanics and Materials 457-458 (October 2013): 1665–68. http://dx.doi.org/10.4028/www.scientific.net/amm.457-458.1665.

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The optimization of check-in counter number and the efficiency of check-in system are the common demand of the airport and the airline. The former research on the optimization of the check-in system rarely involved the use of self-service check-in counter, in view of the use of self-service check-in rate will continue to rise and is likely to become the dominant check-in mode in the future, This paper will quantitative analysize the relationship between self-service check-in counter and the check-in system efficiency, it will give the check-in counter number when the optimal operation efficiency of check-in system based on the queuing theory. Finally, combined with a typical airline flight plan data to analysize the model efficiency, the results verify the feasibility and effectiveness of the method.
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3

Nugraha, Yudha Eka, and Yurisah Adiningsih Hau. "ANALISIS PELAYANAN COUNTER CHECK-IN CITILINK INDONESIA DENGAN MENGGUNAKAN METODE ANTRIAN DI ERA PANDEMI COVID-19." Jurnal IPTA 9, no. 1 (July 20, 2021): 200. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p20.

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Tourism as one of the priority sectors that is developing in Indonesia has an impact on increasing number of air travelers in Indonesia. Air travel actors consist of various elements, one of which is tourists. During air travel, tourists need to go through the check-in process at the airport before they arrived in destination. This study aims to analyze the punctuality of the check-in counter service of Citilink Indonesia airline at Ground Handling company in PT Gapura Angkasa using the queuing theory and FIFO. Counter check-in services will refer to Ministerial Regulation Number 38, 2015. The quantitative descriptive method was chosen as the approach to this research. Services at Citilink Indonesia's check-in counters are analyzed using the multiple line queuing theory. In calculating the data, the queue observation is calculated, the queue time is recorded, and is equipped with an interview with the check-in counter frontliner. Based on the research results, Citilink Indonesia's counter check-in service at El-Tari Kupang Airport shows that: 1) The waiting time for air travelers in the queue is <20 minutes. 2) Service time for air travelers at the counter check at Citilink Indonesia per person is <2 minutes 30 seconds. The results of this study conclude that the Citilink Indonesia counter check-in service at El-Tari Airport, Kupang is in accordance with Ministerial Direction No. 38 of 2015. According to the result given, Check In Counter Citilink Indonesa has always been commited to give the best service quality for passenger, and obey health protocol while check-in process happens.
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4

Araujo, Gerson E., and Hugo M. Repolho. "Optimizing the Airport Check-In Counter Allocation Problem." Journal of Transport Literature 9, no. 4 (December 2015): 15–19. http://dx.doi.org/10.1590/2238-1031.jtl.v9n4a3.

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5

Hwang, Tay Lin, Chi Ruey Jeng, and Sin Siang Wang. "Airport check-in counter assignment: a proposed solution." International Journal of Aviation Management 1, no. 4 (2012): 257. http://dx.doi.org/10.1504/ijam.2012.050473.

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6

Wahyoe, Wahyoe. "Kinerja Pelayanan Check In Counter di Bandar Udara Juanda Surabaya Berdasarkan Level of Services." WARTA ARDHIA 37, no. 3 (September 30, 2011): 294–307. http://dx.doi.org/10.25104/wa.v37i3.173.294-307.

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The Passenger of service equipment facility is a facility of quality and quantity that directly telt by the passengers. The Limitations of passenger service equipment facility will impact to build up the queue of passengers waiting to be serve. For example, check-in counter service facility is a passenger service facilities at terminal departure which often cause the queue. Leisure passengers at an airport is one of airport success in serving passengers. Related to the above, need to do an assessment of service performance check-in counter at Juanda airport in Surabaya based on the level of services.
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7

Tang, Ching-Hui. "A network model for airport common use check-in counter assignments." Journal of the Operational Research Society 61, no. 11 (November 2010): 1607–18. http://dx.doi.org/10.1057/jors.2009.126.

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8

Hon Wai Chun and R. W. T. Mak. "Intelligent resource simulation for an airport check-in counter allocation system." IEEE Transactions on Systems, Man and Cybernetics, Part C (Applications and Reviews) 29, no. 3 (1999): 325–35. http://dx.doi.org/10.1109/5326.777069.

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9

Loreza, Ghannez Novaldi, I. Wayan Suardana, and Ni Made Sofia Wijaya. "DAMPAK PUBLIC RELATIONS DALAM MANAJEMEN KRISIS KEAMANAN DAN KESELAMATAN ANCAMAN TERORISME DI BANDAR UDARA INTERNASIONAL I GUSTI NGURAH RAI DENPASAR." Jurnal IPTA 5, no. 2 (January 12, 2018): 117. http://dx.doi.org/10.24843/ipta.2017.v05.i02.p04.

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The aim of this research is to find out how does the public relations may involved in the security and safety crisis management of terrorism threat in I Gusti Ngurah Rai International Airport of Denpasar, and how it may affect the image of the airport itself. Several informants were being interviewed and as much as 116 repondents gave their answers related to I Gusti Ngurah Rai International Airport of Denpasar’s image. This research use descriptive qualitative data analysis technique by collected the data, reductions, presented the results, and draw a conclusion. This research also use the triangulation data technique to ensure the informations given by the informants were valid. The results shown that security and safety crisis management in I Gusti Ngurah Rai International Airport of Denpasar has twice security check point, using the recent technology, corporate with the authorities, and do the silent investigation. The roles of public relations itself are planning the terrorism encounters training programme, make a positive image of the airport, and build communications during and after the crisis. I Gusti Ngurah Rai International Airport of Denpasar has a good image of security based on the result of the questioners. There was several issues in the applications of terrorism encounters in the airport such as, some of the check in counter agents didn’t ask the security questions to the passenger and the x-ray officer didn’t check the luggage thoroughly that caused Qatar Airways flight had to return to base in 2015.
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10

Yan, Shangyao, Chin-Hui Tang, and Miawjane Chen. "A model and a solution algorithm for airport common use check-in counter assignments." Transportation Research Part A: Policy and Practice 38, no. 2 (February 2004): 101–25. http://dx.doi.org/10.1016/j.tra.2003.10.001.

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11

Zhang, Yaping, Jialin Li, Dexuan Kong, Xiaoqing Xing, Qian Luo, and Jian Mao. "Modeling and Simulation of Departure Passenger’s Behavior Based on an Improved Social Force Approach: A Case Study on an Airport Terminal in China." Advances in Civil Engineering 2021 (January 27, 2021): 1–14. http://dx.doi.org/10.1155/2021/6657017.

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The unprecedented growth of passenger throughput in large airport terminals highlights the importance of analyzing passengers’ movement to achieve airport terminal’s elaborate management. Based on the theory of original social force model, video data from a departure hall of a large airport terminal in China were analyzed to summarize passengers’ path planning characteristics. Then, a double-level model was established to describe passengers’ path planning behaviors. At the decision level of the proposed model, the avoiding force model including common avoiding force and additional horizontal avoiding force was established on the basis of setting time and space limitations for taking avoiding action and was used to describe passengers’ path planning in close-range space. At the tactical level of the proposed model, the route and node choice models were established to describe passengers’ path planning in long-range space. In the route choice model, a distribution of intermediate destination areas was proposed, with detouring distance, pedestrian density, speed difference, and pedestrian distribution considered in choosing an intermediate destination area. In the node choice model, the walking distance, the quantity of people waiting, and luggage were considered in choosing a check-in counter or security check channel. The main parameters of the proposed model were confirmed according to video data. Simulation results show that the proposed model can simulate departure passengers’ path planning behaviors at an acceptable accuracy level.
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Hidayah Mohd Zaki, Noor, Aqilah Nadirah Saliman, Nur Atikah Abdullah, Nur Su Ain Abu Hussain, and Norani Amit. "Comparison of Queuing Performance Using Queuing Theory Model and Fuzzy Queuing Model at Check-in Counter in Airport." Mathematics and Statistics 7, no. 4A (September 2019): 17–23. http://dx.doi.org/10.13189/ms.2019.070703.

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13

Yuliana, Dina, and Endang Dwi Agustini. "Evaluasi Penyelenggaraan Angkutan Udara Lebaran 2009 di Bandara Internasional Sultan Hasanuddin Makassar." WARTA ARDHIA 35, no. 4 (December 31, 2009): 150–61. http://dx.doi.org/10.25104/wa.v35i4.72.150-161.

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The number of passenger air transport movements during Lebaran 2009 in Sultan International Airport Makassar reached 126,907 passengers, or up 126.91% from the previous year. Institutions associated with the implementation of transport Lebaran is Adbandara, PT. Angkasa Pura I (Persero), Police, TNI-AU, Public Health, Security and Scout. Problems in implementation include the supervision of the airlines to travel agents about searching Seat -is very weak resulting in user satisfaction lack of air transport services with information assurance seats, the plane delays still occur either because of technical and operational factors, waiting lists, Check in Counter.
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14

Seo, Ok-Myung, Kee-Woong Kim, and Jong-Duk Jeon. "Passengers’ Perception and Their Acceptance of Technology-Based Self Service at Check-In Counter in Airport after COVID-19 Pandemic." Journal of the Korean Society for Aviation and Aeronautics 29, no. 2 (June 2021): 25–35. http://dx.doi.org/10.12985/ksaa.2021.29.2.025.

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15

Charernnit, Kanittha. "Educational and digital tools as factors of service quality increase in Thailand 4.0 era (the case of Suvarnabhumi Airport, Bangkok)." E3S Web of Conferences 210 (2020): 22009. http://dx.doi.org/10.1051/e3sconf/202021022009.

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Currently, Thailand implemented the project Thailand 4.0 essentially highlighted on better performance on human resource as well as an information technology management. However, service quality is the key to create the business differentiation as well as to elevate a superior level of market competitiveness. The aviation industry is one of the most intense competitive industry, therefore, passengers’ satisfaction on airport service quality and its’ efficient facility management is the most important factor that can create business differentiation and influenced a sustainable industry accordingly. This paper seeks to investigate the (1) factors that affect service quality and (2) passengers’ satisfaction of Suvarnabhumi airport in Thailand 4.0 era. Where the concept of Importance-Performance Analysis (IPA) has been implemented in this research, the results show that passenger’s expectation on service quality was higher than the services that passengers received in many areas. However, from 150 questionnaires that have been released, the research results indicated that most of the respondents placed the highest satisfaction on the quality of internet and wireless connectivity service as the top priority at Suvarnabhumi Airport, whereas the lowest satisfaction is placed on the service quality of an immigration process where the effectiveness of human resources management is the key element affecting the service quality. Moreover, there is a recommendation on the self-check-in-counter and the processing of this service that needs to be modernized and promote passengers to use this technology widely. Hence, to enhance the airport service quality toward Thailand 4.0, the technology should be taken into account at every level to increase passengers’ satisfaction throughout the passenger’s arrival, departure and transit process accordingly.
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16

Mansel, Douglas M., and Peter B. Mandle. "Off-Airport Passenger Check-in Facilities at Satellite Terminals: A Review." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (January 2000): 98–104. http://dx.doi.org/10.3141/1703-13.

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In many regions, satellite (i.e., remote, off-airport) terminals that provide baggage check-in and baggage claim would provide several advantages to air travelers, including the ability to avoid parking at the airport or asking a relative or friend to drive to the airport, once to drop off and once to pick up the passengers; congested airline ticket counters and long lines at the skycap podiums; and traffic congestion on the way to the airport and at the airport curbsides. In some regions, such as Boston and Los Angeles, the benefits of satellite terminals have already been demonstrated, even though these terminals currently do not provide baggage check-in or baggage claim. In the United States, satellite terminals that provide baggage check-in and baggage claim serve only passengers traveling on a single airline or a distinct group of airline passengers (e.g., only passengers disembarking a cruise ship). However, baggage check-in and baggage claim for the general public is provided at several satellite terminals that serve overseas airports. The two most significant challenges to be overcome are satisfying FAA security requirements and justifying to airlines that the benefits of providing baggage check-in and baggage claim at a satellite terminal outweigh the associated costs.
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17

Zhang, Long Cai. "Applied-Information Technology in Passengers’ Check-In System of Airport Terminal Based on the Enterprise Dynamics." Applied Mechanics and Materials 540 (April 2014): 390–93. http://dx.doi.org/10.4028/www.scientific.net/amm.540.390.

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Airport managers and airlines all had a common problem that how to use the passengers’ check-in counters effectively. In order to improve the comfort level of the air passenger transportation, reduce the queue time of the passengers near the passengers’ check-in counters and improve the efficiency of the passengers’ check-in system, the passengers’ check-in system of airport terminal was studied based on the Enterprise Dynamics in this paper. The results indicated that the open system of the passengers’ check-in system could shorten the queue time of the passengers near the passengers’ check-in counters and improve the quantity of the service. Furthermore, the airport should control the number of the passengers’ check-in counters dynamically based on the number of the passengers arriving the airport terminal so as to save the airport operating costs without affecting the service level to the passengers.
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18

Ozdemir, Emircan. "Check-in counters queue analysis at Ataturk airport." Pressacademia 2, no. 4 (December 30, 2015): 319. http://dx.doi.org/10.17261/pressacademia.2015414465.

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19

Sabatová, Jarmila, Jozef Galanda, František Adamčík, Martin Jezný, and Radoslav Šulej. "Modern Trends in Airport Self Check-in Kiosks." MAD - Magazine of Aviation Development 4, no. 20 (October 17, 2016): 10. http://dx.doi.org/10.14311/mad.2016.20.02.

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<p align="LEFT">Due to maintain the flow of the check-in process of air passengers, it is essential that services that ensure this process have been carried as quickly and effectively. One of the major current problems in this area is the efficiency of clearance of a large number of passengers over the check-in counters. By the gradual development of so-called self check-in services eventually delegate some activities in check-in process to passengers and the entire clearance process to speed up. In this article the authors deal with current state of the use of self check-in services in the world and predict the expected evolution of these services in the future. Subsequently, the authors present a new design of self-service kiosk and graphical user interface (GUI) of application such self-service check-in kiosk based on the analysis of the functions and features of similar solutions available on the market and with considering all currently known IATA requirements and the criteria relating to disabled passengers in order to lighten the load check-in counters and thereby accelerated the clearance of the passenger at the airport. The aim of the authors was to create a cost competitive solution offering such new features and services that do not offer other solutions, with an emphasis on improving the efficiency of the check-in process of passengers at the airport.</p>
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20

Yan, S., C.-H. Tang, and C.-H. Chen. "Reassignments of common-use check-in counters following airport incidents." Journal of the Operational Research Society 59, no. 8 (August 2008): 1100–1108. http://dx.doi.org/10.1057/palgrave.jors.2602438.

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21

Stolletz, Raik. "Operational workforce planning for check-in counters at airports." Transportation Research Part E: Logistics and Transportation Review 46, no. 3 (May 2010): 414–25. http://dx.doi.org/10.1016/j.tre.2009.11.008.

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22

Adacher, Ludovica, and Marta Flamini. "Optimizing Airport Land Side Operations: Check-In, Passengers’ Migration, and Security Control Processes." Journal of Advanced Transportation 2020 (March 19, 2020): 1–14. http://dx.doi.org/10.1155/2020/6328016.

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This paper deals with the optimization of the Check-in, passenger migration, and Security Control processes in an airport land side terminal. Given the layout of the terminal, the passengers’ flow, and the scheduled flights in a given time interval, the number and the position of Check-in counters and Security Control gates to be opened are output. The objective function is the minimization of the costs to activate the Check-in counters and the Security Control gates plus the costs that measure the passengers’ discomfort. The stochastic passengers’ behaviour and their preferences are simulated by a discrete event model, while the managing costs and the passengers’ discomfort are optimized by the Surrogate Method. Capodichino Airport, located in Naples (IT), has been considered for the test phase. Results show the effectiveness and efficiency of the solutions of the Surrogate Method compared with the performances of other algorithms.
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Xin, Zhuo, Danping Lin, Youfang Huang, Wenwen Cheng, and Chee Chong Teo. "Design of service capacity for the ground crew at the airport check-in counters." International Journal of Quality and Service Sciences 6, no. 1 (March 11, 2014): 43–59. http://dx.doi.org/10.1108/ijqss-03-2013-0006.

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Purpose – The purpose of this paper is to present an integrative approach for the problem of service capacity design for the ground crew at the airport check-in counters. Design/methodology/approach – Using data collected from the airport check-in counters, several characteristics of the service demand were studied. First, many service time-dependent operating characteristics are addressed over a specified time window to evaluate the problems from the current ground crew allocation. Second, a linear programming model is developed to determine the optimal number of check-in counters to open over the specified time window based on the case study. In addition, sensitive analysis is conducted to further explore the dependency effect of the factors as well as improve the model. Third, the shift adjustment of the ground crew allocation is provided so as to satisfy the given service demand. Findings – Numerical results indicated the effectiveness in the improvement of the human resource utilization of the proposed approach. The superiority of performance is illustrated in terms of less counters to be opened and decreased daily working hours. Originality/value – The study is novel by applying the integrated approach so as to design a proper service capacity and thus the service supply and demand can be balanced.
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Park, Yonghwa, and Seung B. Ahn. "Optimal assignment for check-in counters based on passenger arrival behaviour at an airport." Transportation Planning and Technology 26, no. 5 (October 2003): 397–416. http://dx.doi.org/10.1080/03081060310001635887.

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25

Parlar, Mahmut, Brian Rodrigues, and Moosa Sharafali. "On the allocation of exclusive-use counters for airport check-in queues: static vs. dynamic policies." OPSEARCH 50, no. 3 (November 7, 2012): 433–53. http://dx.doi.org/10.1007/s12597-012-0110-5.

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26

Kobaszyńska-Twardowska, Anna, and Monika Wantuła. "Safety systems of luggage transport in air traffic." WUT Journal of Transportation Engineering 130 (September 1, 2020): 43–52. http://dx.doi.org/10.5604/01.3001.0014.5218.

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The transport system from the safety point of view consists of: technical objects, operators and human resources, operation safety subsystems, and system management center. In the area of these subsystems, there may be hazardous sources of external or internal character. Based on the analysis of transport systems, it is concluded that man causes numerous mistakes. The baggage control system and the persons responsible for the functioning of this system have a significant impact on airports' safety level. Dia-grams of multi-stage processes for checking hand luggage and checked baggage has been developed. Eighty-two flights departing from the airport, in which over 1500 passengers were checked-in, were observed to indicate gaps in procedures during baggage processing. They sent over 7500 luggage items in total. During the observation, passengers were asked whether they carried objects defined as hazardous in their hand luggage or checked baggage, and then the affirmative answers obtained were counted. During the check-in, passengers of all analyzed flights, while answering the "safety questions", declared 281 items, which we defined as hazardous. The study confirmed the hypothesis that the transport of dangerous objects in the wrong luggage type has not yet been eliminated and is a hazard source in air transport. Groups of travelers were indicated by a constant lack of awareness about the materials not permitted for air transport.
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Mazzeo, Pier Luigi, Christian Libetta, Paolo Spagnolo, and Cosimo Distante. "A Siamese Neural Network for Non-Invasive Baggage Re-Identification." Journal of Imaging 6, no. 11 (November 20, 2020): 126. http://dx.doi.org/10.3390/jimaging6110126.

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Baggage travelling on a conveyor belt in the sterile area (the rear collector located after the check-in counters) often gets stuck due to traffic jams, mainly caused by incorrect entries from the check-in counters on the collector belt. Using suitcase appearance captured on the Baggage Handling System (BHS) and airport checkpoints and their re-identification allows for us to handle baggage safer and faster. In this paper, we propose a Siamese Neural Network-based model that is able to estimate the baggage similarity: given a set of training images of the same suitcase (taken in different conditions), the network predicts whether the two input images belong to the same baggage identity. The proposed network learns discriminative features in order to measure the similarity among two different images of the same baggage identity. It can be easily applied on different pre-trained backbones. We demonstrate our model in a publicly available suitcase dataset that outperforms the leading latest state-of-the-art architecture in terms of accuracy.
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Kumar, Anil, Manoj Kumar Dash, and Rajendra Sahu. "Performance Efficiency Measurement of Airports." International Journal of Strategic Decision Sciences 9, no. 2 (April 2018): 19–37. http://dx.doi.org/10.4018/ijsds.2018040102.

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This article describes how to improve the overall efficiency and effectiveness of the aviation sector and also to source extra funding, the Government of India has paved the way for private investors through to a Public Private Partnership (PPP) model since the 1980s. This liberalization step in the Indian aviation market has minimized the institutional barriers which have hindered the freedom and flexibility of air transport operations among private investors. Now, competition within the aviation sector has become fiercer; the Airports Authority of India (AAI) and Public Private Partnership (PPP) in Indian airports are not only providing varied services, but also attracting consumers with new infrastructure and full modern facilities. The importance of this article is because after privatization, no studies have been conducted to examine the efficiency of Indian airports by using Data Envelopment Analysis (DEA). An output-oriented DEA model is employed to determine the efficiency score of airports by taking a sample of 15 airports, including airports run by PPP, for comparison. Output-oriented DEA calculates the efficiency by maximizing the outputs for a given level of inputs. Therefore, this article contributes to the existing literature on Indian airports. Based on available data, three variables - length of runways, terminal size and number of check-in counters, are used as inputs and two variables - passenger movement and aircraft movement, are used as outputs.
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Santoso, Samuel Budi. "AUTOGATE SYSTEM IMPLEMENTATION TO THE NUMBER OF CROSSING OF INDONESIA CITIZENS AT SOEKARNO-HATTA IMMIGRATION CHECKPOINTS." TEMATICS: Technology ManagemenT and Informatics Research Journals 2, no. 2 (April 27, 2020): 45–52. http://dx.doi.org/10.52617/tematics.v2i2.102.

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Judging from the number of crossings in the last three decades, the autogate system is still very far from being compared to manual counters. The public prefers manual counters as immigration checkpoints compared to the autogate facilities provided by the Directorate General of Immigration. In fact, if viewed from its implementation, autogate was built to speed up the immigration check process at the immigration checkpoint so that it can reduce frequent queues and improve the quality of public services. This autogate system should be the primary choice for the community to use it in the travel document inspection process. Therefore, the researcher wants to examine the implementation of the autogate system on the number of crossings of Indonesian citizens at TPI Soekarno-Hatta. The research method used in this research is descriptive qualitative. Collecting data using interviews, observation and documentation as well as supporting data for primary and secondary data. From this data, it can be processed to get a conclusion on the inhibiting factors of the number of autogate crossings for Indonesian citizens at Soekarno-Hatta Airport. The results of this research are academically beneficial to various parties while for immigration officials, it can be used as a reference in conducting further research for evaluation materials to improve all policies and maximizing the autogate system and also a reference for making other policies.
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Ogunbadejo, Oye. "Qaddafi and Africa's International Relations." Journal of Modern African Studies 24, no. 1 (March 1986): 33–68. http://dx.doi.org/10.1017/s0022278x00006741.

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By any standard, no other third-world leader in recent times has earned as much notoriety for foreign adventurist policies as Colonel Muammar el-Qaddafi. The Libyan President has on different occasions embarked on a militant course of confrontation with the United States in defence of his controversial definition of territorial air space over the Gulf of Sidra. Gulf of Sidra. During the 1982 war between Britain and Argentina, Qaddafi shipped more than $100 million worth of weapons, including 120 Soviet-made SAM-7 missiles, to Buenos Aires.1 His name has since been linked with bombing and shooting incidents in Britain, which eventually led the Government there to sever Anglo-Libyan diplomatic links in April 1984;2 with arms supplies to Nicaragua, the Irish Republican Army, and several secessionist movements in Africa; with coup plots in a number of countries, including Pakistan;3 and he has openly assaulted some of his neighbours, notably the Sudan and Chad.4 Then, in December 1985, the Libyan President was linked to the daring attacks by P.L.O. gunmen on the Israeli Airline's check-in counters at the Vienna and Rome airports, in which at least 16 people lost their lives and 120 were injured.5
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31

Almech, A., and E. Roanes-Lozano. "An Accelerated-Time Simulation of Queues at Ticket Offices at Railway Stations." Mathematical Problems in Engineering 2021 (May 25, 2021): 1–10. http://dx.doi.org/10.1155/2021/9313174.

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Although nowadays many railway tickets are bought online, still many are bought through rail appointed travel agents and ticket offices at stations. There are several works on microscopic and accelerated-time simulations, some of them related to the topic of this paper, treating passengers movements in railway stations (both of general purpose and also with a focus on specific topics like evacuation, stations design, ticketing, etc.). We focus on a very specific topic: modelling queuing at ticket offices at a main Spanish station where “AVE” (“High-Speed”), “Larga Distancia” (“Long-Distance”), “Media Distancia” (“Middle-Distance”), and “Cercanías” (“Suburban Services”) dedicated windows exist. The existence of “Last Minute” desks is also considered. The goal is to provide the user with a tool that allows to choose the best option for windows distribution along time, after different microscopic simulations based on given data and windows possible distribution are performed (as done in a previous work of one of the authors for airport terminals check-in counters). Special attention is paid to “Last Minute” windows and shared windows (for example simultaneously selling tickets for “Larga Distancia” and “Media Distancia”). Input is given by arrival curves or can be generated by the package. The output is the detailed situation of any window at any moment and the evolution of queues by train or window type. There are different further possible extensions of this work. The implementation has been developed in a computer algebra system in order to minimize the development time.
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Felix John, Eze,, and Inyang, Juliet John. "Check-in Services and Passengers’ Impression of Airports in South-south Geopolitical Zone of Nigeria." Journal of Economics, Management and Trade, October 28, 2019, 1–10. http://dx.doi.org/10.9734/jemt/2019/v25i230192.

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Abstract:
The study examined check-in service quality attributes and passengers' impression of airports in the South-South geopolitical zone of Nigeria. The research was motivated by the desire to know how well passengers' impression of Nigerian airport service quality have been shaped by four check-in service attributes (competence of staff, politeness of staff, waiting time at check-in counters and interactions with passengers). The study used stratified random sampling to survey four hundred passengers at Port Harcourt International Airport and Margaret Ekpo International Airport. Data were collected using a five-point Likert scale questionnaire. The instrument was content-validated, while the Cronbach Alpha coefficient for the constructs gave reliability of 96.9 per cent. The data generated were analysed using mean rating and multiple linear regression analysis. The findings revealed that politeness of staff, waiting time at check-in counters and interactions with passengers significantly influenced passengers' impression of airports in the South-South geopolitical zone of Nigeria. The study recommended that Airport management should regularly train frontline staff on customer service communication skills; provide feedback mechanisms such as voice recorders and CCTV cameras to check front-line interactions with passengers, and automate the check-in process as is obtainable in developed countries to reduce the waiting time at check-in counters. These will ensure and improve passengers’ perception and patronage of aviation services in the zone, locally and internationally.
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Brause, Lisa-Marie, Andrei Popa, Tobias Koch, Andreas Deutschmann, and Martin Hellmann. "Optimization of resource demand for passenger services at airports during system failures such as blackouts." European Transport Research Review 12, no. 1 (October 6, 2020). http://dx.doi.org/10.1186/s12544-020-00446-2.

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Abstract Background In recent years, power outages at airports caused total collapses of terminal operations at the affected airports. These incidents have shown that existing emergency power systems were not sufficient to maintain airport operation. To mitigate the consequences of power outages, it is necessary to improve the management of available resources. Methodology Therefore, we investigate the possibility to save resources associated to passenger handling processes before departure. For this purpose, we create a simulation model of a generic medium-sized commercial airport. Several simulations with a varying number of service stations at check-in, security and passport control are carried out. Subsequently, we analyze the number of passengers who do not reach their flight due to increased waiting times at the passenger handling services. Results The simulations show that a reduction in resources at check-in counters and passport control initially has no effect on the number of passengers who do not reach their flight. The security control represents a bottleneck in passenger handling. In view of a break-even seat load factor the simulation results show, that a reduction of resources at the check-in below 16 counters, at the security check below 21 and at the passport control below 3 service stations should be avoided. Conclusion Therefore, the developed methodology is able to provide airport operators with decision support during system failures, as to which and how many service stations can be dispensed within the sub-processes of passenger handling without interrupting flight operations.
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Ramaganesh, M., Doguparthy Venkata Nagesh, and S. Bathrinath. "Analysis of air passengers waiting time in airport check-in counters." Materials Today: Proceedings, September 2021. http://dx.doi.org/10.1016/j.matpr.2021.08.332.

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