Academic literature on the topic 'Airport check-in counter'

Queuing analysis on check-in counter in airport is required to accommodate the passenger processing facilities, such as check-in service. The purpose of this paper is to evaluate the performance of a queuing system at check-in facilities in 2nd passenger terminal Lombok Praya International Airport in 2016 and 2036. This analysis is done by determining parameters of the queues at every check-in counter through simulations on Viswalk. Before running the simulation, the model of airport terminal must be created first. Queuing simulation starts with the traffic demand forecasting of domestic departure passenger for the next 20 years. To determine the optimal number of check-in counters, an iteration of various number is performed. Check-in services time data were adopted from previous study which became an input of the simulation using two different scenarios. The expected output are the queuing parameter and the distribution of passenger service time at each check-in counter.

The optimization of check-in counter number and the efficiency of check-in system are the common demand of the airport and the airline. The former research on the optimization of the check-in system rarely involved the use of self-service check-in counter, in view of the use of self-service check-in rate will continue to rise and is likely to become the dominant check-in mode in the future, This paper will quantitative analysize the relationship between self-service check-in counter and the check-in system efficiency, it will give the check-in counter number when the optimal operation efficiency of check-in system based on the queuing theory. Finally, combined with a typical airline flight plan data to analysize the model efficiency, the results verify the feasibility and effectiveness of the method.

Tourism as one of the priority sectors that is developing in Indonesia has an impact on increasing number of air travelers in Indonesia. Air travel actors consist of various elements, one of which is tourists. During air travel, tourists need to go through the check-in process at the airport before they arrived in destination. This study aims to analyze the punctuality of the check-in counter service of Citilink Indonesia airline at Ground Handling company in PT Gapura Angkasa using the queuing theory and FIFO. Counter check-in services will refer to Ministerial Regulation Number 38, 2015. The quantitative descriptive method was chosen as the approach to this research. Services at Citilink Indonesia's check-in counters are analyzed using the multiple line queuing theory. In calculating the data, the queue observation is calculated, the queue time is recorded, and is equipped with an interview with the check-in counter frontliner. Based on the research results, Citilink Indonesia's counter check-in service at El-Tari Kupang Airport shows that: 1) The waiting time for air travelers in the queue is <20 minutes. 2) Service time for air travelers at the counter check at Citilink Indonesia per person is <2 minutes 30 seconds. The results of this study conclude that the Citilink Indonesia counter check-in service at El-Tari Airport, Kupang is in accordance with Ministerial Direction No. 38 of 2015. According to the result given, Check In Counter Citilink Indonesa has always been commited to give the best service quality for passenger, and obey health protocol while check-in process happens.

The Passenger of service equipment facility is a facility of quality and quantity that directly telt by the passengers. The Limitations of passenger service equipment facility will impact to build up the queue of passengers waiting to be serve. For example, check-in counter service facility is a passenger service facilities at terminal departure which often cause the queue. Leisure passengers at an airport is one of airport success in serving passengers. Related to the above, need to do an assessment of service performance check-in counter at Juanda airport in Surabaya based on the level of services.

The aim of this research is to find out how does the public relations may involved in the security and safety crisis management of terrorism threat in I Gusti Ngurah Rai International Airport of Denpasar, and how it may affect the image of the airport itself. Several informants were being interviewed and as much as 116 repondents gave their answers related to I Gusti Ngurah Rai International Airport of Denpasar’s image. This research use descriptive qualitative data analysis technique by collected the data, reductions, presented the results, and draw a conclusion. This research also use the triangulation data technique to ensure the informations given by the informants were valid. The results shown that security and safety crisis management in I Gusti Ngurah Rai International Airport of Denpasar has twice security check point, using the recent technology, corporate with the authorities, and do the silent investigation. The roles of public relations itself are planning the terrorism encounters training programme, make a positive image of the airport, and build communications during and after the crisis. I Gusti Ngurah Rai International Airport of Denpasar has a good image of security based on the result of the questioners. There was several issues in the applications of terrorism encounters in the airport such as, some of the check in counter agents didn’t ask the security questions to the passenger and the x-ray officer didn’t check the luggage thoroughly that caused Qatar Airways flight had to return to base in 2015.

Check-in area is an important component of airports. All passengers, except transit passengers and remote check-in passengers, have to enter this area prior to their departure. The convenience for passengers at this area is essential in order to gain more customers using the airports. In estimating the check-in counter arrangements, this thesis introduces a method that is based on spreadsheet software packages. Two programs are developed to assist the optimization computations. The programs provide the optimum number of servers required at the airport. This will help airport management to select the number of counters at a given time. The results of the execution process of these two programs indicate the variables, such as earliness distribution, service time, queue system, and the check in counter sizes and configurations have strong influence to overall cost. A number of applications have been attempted and distribution has been explored. The results also demonstrated that under the condition imposed the multiple queue system provides less maximum queue length but longer waiting time compared to single queue system.

PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO
COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
Esta dissertação trata sobre o problema de alocação de balcões de check-in em um aeroporto. O processo de check-in é um dos serviços aeroportuários mais problemáticos. Ineficiências neste processo propagam problemas como o efeito chicote, sendo uma das causas dos baixos níveis de serviço. Além disso, em geral, as ilhas de check-in ocupam grandes áreas nos aeroportos afetando possíveis receitas de concessão. Uma alocação eficiente de balcões para o processo de check-in poderia reduzir custos aeroportuários e elevar o nível de serviço oferecido para os passageiros. Visando otimizar o ACCAP a nível diário, este trabalho apresenta uma nova metodologia que combina otimização e simulação. O objetivo é determinar o número ótimo, programação e localização de balcões para check-in, de forma a minimizar custos operacionais e garantir um dado nível de serviço. A metodologia proposta divide-se em três passos. O passo número um faz uso de modelos de otimização para o problema de alocação de balcões de check-in num aeroporto considerando uma política de alocação variável. Dois novos modelos de optimização são apresentados, um para um sistema de check-in comum e outro para um sistema dedicado. Os modelos visam determinar o menor número de balcões por intervalo de tempo e ao mesmo tempo equilibrar os custos operacionais e o nível de serviço oferecido. Estes modelos apresentam dois conjuntos de restrições que levam em consideração aspectos estocásticos do processo de check-in. Um conjunto considera o conceito de fator de utilização da teoria de filas e o outro, a flutuação na taxa de chegada dos passageiros entre intervalos de tempo adjacentes. O passo número dois usa simulação para avaliar se os resultados do passo anterior cumprem um determinado nível de serviço quando são consideradas incertezas na chegada dos passageiros e tempo de atendimento no processo de check-in. Além disso, a simulação terminada ajuda definir a duração adequada do intervalo de tempo e parâmetros chaves relativos aos modelos de otimização. Em geral, o processo de check-in é analisado considerando um padrão de chegada dos passageiros em procura do serviço de registro e como estes passageiros são atendidos nos balcões. A fim de avaliar essas distribuições: tempo entre chegada dos passageiros e tempo de atendimento, um conjunto de cenários é definido. Os principais cenários para ser testados são para um sistema comum e um dedicado. Assim, testando certo número de replicações para cada experimento de simulação, as estatísticas de desempenho do sistema são obtidas. Estatísticas de interesse tem que ver com o tempo de espera e tamanho da fila. O passo número três é aplicado só para sistemas de check-in dedicados. Uma vez que se conhece o número de balcões por intervalo de tempo para cada voo é possível minimizar o total de balcões satisfazendo a restrição de adjacência. Esta restrição estipula que todos os balcões do mesmo voo devem estar juntos. Sem a restrição de adjacência, o número mínimo de balcões poderia ser achado facilmente através de uma alocação fixa de recursos por intervalo de tempo. Este procedimento indicaria o número máximo de balcões requeridos no intervalo de tempo de maior ocupação, mas este resultado não garante uma solução que satisfaz a restrição de adjacência. Assim, os modelos matemáticos relacionados com programação de recursos adjacentes tem que garantir uma alocação ótima de balcões com balcões. A metodologia proposta é testada com um caso de estudo existente na literatura. Primeiro, considerando realidades práticas do planejamento de recursos nos processos aeroportuários, a duração de meia hora identificou-se como o tamanho adequado do intervalo de tempo para a discretização do problema de alocação de balcões de check-in num aeroporto. Depois, comparando os resultados obtidos entre a metodologia e o caso de estudo baseado só em simulação, os resultados demostram a confiabilidade
This dissertation deals with the Airport Check-in Counter Allocation Problem (ACCAP). The check-in process is one of the most problematic airport services. Inefficient check-in processes propagate problems as a bullwhip effect being the basis for low quality service levels. Moreover, check-in counters usually occupy a considerable area in airports affecting concession revenues. An efficient check-in process may therefore contribute to reduce airport costs and increase service level. This work presents a new methodology to optimize the ACCAP that combines optimization and simulation. The objective is to determine the optimal number, schedule and location of check-in counters assigned to departing flights, such that operational costs are minimized and a given service level is ensured. The methodology is composed of three steps. Step 1 uses optimization models to determine the optimal number of desks. Step 2 uses simulation to assess if the results obtained in Step 1 meet the service level. Step 3 uses an optimization model to enforce an adjacent constraint for dedicated check-in systems. For Step 1 it is developed two new optimization models for common and dedicated check-in systems that include constraints regarding the utilization factor concept of queue theory, and the fluctuation in the passenger arrival rate. Step 2 uses standard simulation methods and Step 3 uses models existing in literature. The methodology is tested in a real sample to show its reliability and accuracy. Then, it is applied to a case study in a busiest airport. The results demonstrate the positive performance of the process considering the trade-off between operational costs and a given service level. Also, a maximum waiting time of thirty minutes is obtained and it is incorporated to the overall service level.

碩士
開南大學
觀光運輸學院碩士在職專班
103
Based on the government actively negotiated a visa-free countries in the world and has been effective in recent years, and coupled with continued progress in cross-strait air transportation, Air traffic and operating airlines have increased significantly. The insufficient number of airport counter began to highlight. Actively promote of the common counter can improve the efficiency of the check-in counter. Dedicated counters exclusived airlines special meaning, and was more convenience for air passengers. The exclusive airline dedicated counters would bring multi-win benefits for the Taoyuan Airport Corporation, passengers and airlines. This study used the Delphi method to explore the indicators of Taoyuan International Airport counters use performance. The results shows that there are 5 dimensions and 13 core indexes in counters use performance that are flights, aircraft type, VIP passengers, service satisfaction and nationalities. The results can be reference for the Taoyuan Airport Corporation to assign counters.

碩士
開南大學
空運管理學系
104
In the recent years, global economics growth lead the aero industry lift rapidly, and also, the increasing of Direct Flight and Low Cost Carrier, the operators and flights are tremendously climbing. Within limited check-in counters, amount of operating and flights are continuously growing in the future, the short of check-in counters will be obvious situation, the subject how to effectively use and distribute check-in counters which is an urgent subject for the airport authority. The distributing of check-in counter is to seek the effectiveness of usage of check-in counters, the convenience of operator and passengers is a valuable factor also, so the philosophy of distribution for the performance is worthy studying and analyzing. And the evaluation indicator of performance for check-in counter is fundamental basis of assessment. The performance indicators for investigating check-in counters and using depth interviewing and surveillance form, focusing on operators, CKS Airport Authority and passengers. To further study performance indicator of check-in counter, we use Importance-performance Analysis (IPA), so we may provide recommendation to improve the usage. The results of performance indicator are generalized four dimensions and thirteen indicators. The most important dimension is the service agent, the most valuable indicator is the attitude of check-in counter staff. The most satisfied dimension is service agent as well, the least satisfied dimension is the queuing time. The research is to offer the reference for distributing check-in counters in the future, which is based on the result of this research to develop appropriate indicator for evaluating usage of check-in counters. Keywords ： Performance Indicators, Check-in Counters, Importance-performance Analysis (IPA)

碩士
開南大學
空運管理學系
103
Check-in Counters provide great convenience for passengers’ flight check-in and boarding, and the service of Check-in Counters directly affects not only the image of airlines, but more importantly, the overall operational efficiency of the airport. Therefore, Check-in Counters play a vital role in the operation system of the airport, and bring up a large attention among airlines, passengers, and even airport operation units. Given the fact that the Check-in Counters in Taoyuan International Airport are fairly insufficient with a constant increase of flights and airlines, how to allocate the Check-in Counters effectively and efficiently becomes an important research subject. This study focuses on the theoretical research of the Check-in Counters of Taoyuan International Airport. Firstly, the counters were assorted into small groups, and then, taking into account demands of the airport, airlines, and passengers, a mathematical model was built to optimize the counters allocation within a minimum position change. Applying the input data of Taoyuan International Airport Terminal 1 building in the summer of 2014, the model equation was solved, and then a comparison study was conducted between the model results and existing data. The study showed that the theoretical allocation solution is more efficient and versatile, and can largely optimize the counters utilization as much as possible.

This article describes how to improve the overall efficiency and effectiveness of the aviation sector and also to source extra funding, the Government of India has paved the way for private investors through to a Public Private Partnership (PPP) model since the 1980s. This liberalization step in the Indian aviation market has minimized the institutional barriers which have hindered the freedom and flexibility of air transport operations among private investors. Now, competition within the aviation sector has become fiercer; the Airports Authority of India (AAI) and Public Private Partnership (PPP) in Indian airports are not only providing varied services, but also attracting consumers with new infrastructure and full modern facilities. The importance of this article is because after privatization, no studies have been conducted to examine the efficiency of Indian airports by using Data Envelopment Analysis (DEA). An output-oriented DEA model is employed to determine the efficiency score of airports by taking a sample of 15 airports, including airports run by PPP, for comparison. Output-oriented DEA calculates the efficiency by maximizing the outputs for a given level of inputs. Therefore, this article contributes to the existing literature on Indian airports. Based on available data, three variables - length of runways, terminal size and number of check-in counters, are used as inputs and two variables - passenger movement and aircraft movement, are used as outputs.