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1
Di, Francesco Michael Francis, and not available. "Program Evaluation and Policy Management in Australian Central Agencies." The Australian National University. Public Policy Program, 1997. http://thesis.anu.edu.au./public/adt-ANU20010726.162328.
Full textAbstract:
Of the many components of reform to Australian government administration in the
1980s, the introduction of systematic program evaluation is perhaps one of the least
examined. This thesis seeks to assess the Federal Labor Government's evaluation
strategy as an instrument for enhancing what are here termed the policy management
capacities of central agencies. It proceeds in two steps. First, the thesis traces in detail
the development of program evaluation policy in Australian federal government from
the effectiveness reviews of the Coombs Report of 1976 to the current evaluation
strategy, and argues that, despite competing purposes for it, evaluation was intended
primarily to serve decision making in central government. This policy aim was
cemented by the economic crisis of the mid 1980s and framed around budgetary issues
by its steward, the Department of Finance. Second, in order to assess the impact of the
evaluation strategy, the thesis develops a framework for analysing program evaluation
as one instrument for strengthening the core policy management functions of central
agencies. In this context, policy management is essentially a coordination task. The
contribution of evaluation to two aspects of policy management-resource
coordination, and policy development and coordination-is examined. The findings
confirm that attempts to formalise evaluation processes have had a variable impact-
central budgetary processes remain dependent on relatively informal assessment
procedures, although recent attempts to enhance policy coordination through the
evaluation of policy advising processes have proved potentially to be more influential.
In conclusion, the thesis argues that the evaluation strategy represented a credible
attempt to better inform policy making in central government, but suffered for want of
clear policy design and firm execution that resulted in only a marginal impact on these
processes.
2
Eccleston, Anthony L., and n/a. "Coordinating information provision in government agencies using an integrated information management strategy." University of Canberra. Information, Language & Culture Studies, 1996. http://erl.canberra.edu.au./public/adt-AUC20060404.123006.
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The specific aims of this study were determined on a conceptual appreciation that
management of information assets and services in some government agencies was
deficient in meeting both existing and developing demands. This appreciation
manifested itself in a commitment to investigate the principles and processes
intrinsic to existing management methodologies, to relate these processes to the
needs of users, and to determine a strategy which could more ably meet the
information provision requirements of those users.
The achievement of these aims predicated the use of the case study research
method, selecting as the first case study the Department of Human Services and
Health (DHSH), an agency that had recognised that a problem existed in the
provision of information services, and had initiated action to address that
problem. As a counter, the Department of Defence, an agency which adrmts to a
problem, but which had yet to initiate an active, global program for its resolution,
was chosen as the second case study.
A theoretical model, which reflects extant international thinking and practice, was
initially constructed in order to establish a basis on which to ascertain and
evaluate the information management circumstances of the two case study
departments. This model specified the objectives considered to be fundamental
to effective information management in a public service environment. It included
studying the foundation repositories of information services from which
information in the portfolio domains of government are sought. These services
are the traditional records centres or registries, the library services which provide
a repository of published and grey material in printed, image and magnetic
formats, and the computerised networks holding electronic records at varying
levels of development.
An analysis of findings was carried out separately on each case study agency
before bringing the data together for cross-case analysis. In order to maximise
the veracity and validity of the data collected and its subsequent interpretation by
the researcher, the draft analysed case study findings were submitted to the
respective agencies for review and critique. All matters of substance received
have been incorporated in the final version.
The findings from the two case studies and the cross-case analysis confm that,
despite significant advances in some specific agencies, the initial hypothesis that
government agencies are still deficient in providing optimum services to meet the
information needs of users, is demonstrated. The advances that have been made,
however, similarly support the other thesis hypotheses that the implementation of
an integrated information management strategy in any government agency will
provide a foundation for improved information provision and the timely delivery
of relevant available information to the user.
Finally, a model of optimum processes involved in such a strategy, derived from
the theory and practical products of this study, is offered. This could be the
subject for future evaluation and testing for realistic and functional application.
3
Chong, Kar M. "Resource allocation and efficiency in public sector audits." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1541.
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In recent years, the push for reform in the Australian public sector audit has placed the Office of the Auditor-General (hereafter OAG) in a more contestable or market- like environment, where the OAG is accountable for an efficient and effective provision of public sector audit. The purpose of this study is to compare the cost efficiency of in-house and contract-out arrangements to deliver financial audits in the public sector. It empirically tests whether there are audit cost and audit fee differences between in-house providers (i.e., the OAG) and contractors (i.e., public accounting firms). The secondary aims of this study are to develop audit cost and fee models for the public sector. The unit of analysis is audit cost/fee at the audit engagement level. The data for this study is collected for a sample of financial statement audit engagements for year-end 1998, at the state level in Western Australia. The data is extracted from publicly available and private sources. The audit cost and fee models are used to test for the cost differences between in- house providers and contractors. Prior audit production and audit fee studies in the private and public sectors provide the basis for the development of the two models. The results indicate that agency size, complexity and risk are positively associated with audit costs and audit fees. In addition, the total advice provided to the agencies by the OAG and agency type are also significantly associated with audit costs and audit fees. Overall, by incorporating these factors into the models, the audit cost model explains 82 percent of the variance in audit costs, while the audit fee model explains 86 percent of the variance in audit fees. More importantly, the main findings suggest that contract-out audits are more costly than in-house audits. However, this finding is conditional on agency type. Further analysis reveals that the type of audit arrangement is significantly associated with audit costs for the statutory authority audits only. There is no significant difference in audit costs between contract-out and in-house arrangement for hospital audits. This analysis shows that the statutory authority audits are driving the significance of the interaction between type of audit arrangement and agency type. Specifically, the costs of contract-out audits are, on average, significantly higher than in-house audits. This result is attributed to the contractor's lack of expertise in auditing statutory authority as there is no equivalent of this agency type in the private sector. As such, the OAG bas the greater advantage of delivering a lower audit cost for statutory authority audits compared to the contractors. However, the non-significant interaction term in the audit fee model suggests that cost differences between in-house and contract-out audits for the statutory authority audits are not reflected in audit fees billed to agencies. Further analyses, using audit hours as the dependent variable, generally corroborate the findings from the audit cost and audit fee models. Sensitivity analyses on the OAG's supervision costs reveal that these costs have a significant effect on the interpretation of the cost efficiency results. By excluding supervision costs from contract-out audits, there are significant changes in the results for the total sample and the two sub-samples (partitioned by agency type). Generally, these changes favour the contract-out audits for all groupings, where contract-out audits are now more cost efficient than in-house audits for hospitals, and not significantly different in costs for statutory authority audits. Additional tests to investigate the determinants of the GAG's supervision costs in contract-out audits reveal that agency size, risk, reliance on internal control, total advice provided by the OAG and packaged audits (a single contract for two or more audits) are significantly associated with the supervision costs of contract-out audits. The main contribution of this study is to add to the growing literature on audit market efficiency (see Dopuch, Gupta, Simunic & Stein, 2000; Knechel & Payne, forthcoming). It provides evidence on the production function of different type of suppliers in the public sector and their relative efficiency in providing audit services. This study contributes to the recent discussions on the changing nature of public sector audit market towards a market-based provision of public sector audits. The evidence from this study allows researchers and policy-makers to compare the two types of audit arrangement to undertake public sector audits. In pan, this study also contributes to the line of inquiry that examines the difference between government auditors and public accounting firms in US municipalities (Copley, 1989; Dwyer & Wilson, 1989; Rubin, 1992). The secondary contribution of this study is to develop and test the audit cost and fee models in the public sector and provide validity on the transferability of audit models from the private and public sectors. This study adds to the literature that examines the public sector audit market. More importantly, it is one of the few non-US studies that examine the public sector audit market and the findings from this study suggest that the public sector audit studies from the US are generalisable to Australia. These findings add to our understanding of the range of market conditions under which it is so far known to hold.
4
Ramage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments." full-text, 2009. http://eprints.vu.edu.au/1992/1/Paul_Ramage_PhD_3521847_2009.pdf.
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Corporate governance reforms are increasingly common in public sector organisations. Despite the scope of recent and ongoing public sector change, the processes used to adopt and operate public sector corporate governance reform are not clearly documented. In some cases there is evidence of reform failure. This study sought to identify and describe the variables associated with corporate governance change in Australian state government departments, particularly the factors that impact on the adoption and operation of reform. Concepts associated with scientific management (rational/technocratic influences) and organisational culture (political/cultural influences), and their impact on change, were combined to produce a framework that was tested in two phases. Phase one focused on the collection of qualitative data relating to corporate governance reform in the Victorian Department of Human Services. The second phase involved the collection of quantitative data from chief executives and senior executives in all Australian state government departments. The qualitative data collected in phase one was used to validate the conceptual framework which was then further tested using quantitative methods during phase two. Phase one and two findings were consistent with the conceptual model. In particular, a factor analysis of phase two results identified the adoption of change being influenced by leadership capability; external improvement drivers; internal improvement drivers; organisational politics; the capacity of an organisation to interpret knowledge; and changes in an organisation’s operating environment. The operation of reform was influenced by continuity of leadership; actions taken to embed change and build supportive attitudes to change; management of organisational politics; and the capacity of an organisation to understand change. The immediate implication of this research is the definition of a new model to manage corporate governance change. The rational/scientific and political/cultural factors identified by this project provide an integrated approach that can be drawn upon by change actors. It acknowledges the significance of the rational/scientific and political/cultural factors that come into play during corporate governance reform. This study has filled a gap relating to how public sector organisations go about making corporate governance changes and provides customised and practical recommendations for future corporate governance reforms in Australian state government departments. These include giving priority to corporate governance reform training (the research found that only around one in two senior officers had been trained in corporate governance reform) and further strengthening organisational leadership (leadership was identified as a critical factor at both the adoption and operation stages of corporate governance reform). This research provides new insight into understanding corporate governance change in an Australian public sector context and provides a model to more effectively manage future reform.
5
Ramage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments." Thesis, full-text, 2009. https://vuir.vu.edu.au/1992/.
Full textAbstract:
Corporate governance reforms are increasingly common in public sector organisations. Despite the scope of recent and ongoing public sector change, the processes used to adopt and operate public sector corporate governance reform are not clearly documented. In some cases there is evidence of reform failure. This study sought to identify and describe the variables associated with corporate governance
change in Australian state government departments, particularly the factors that impact on the adoption and operation of reform. Concepts associated with scientific management (rational/technocratic influences) and organisational culture (political/cultural influences), and
their impact on change, were combined to produce a framework that was tested in two phases. Phase one focused on the collection of qualitative data relating to corporate governance reform in the Victorian Department of Human Services. The second phase involved the collection of quantitative data from chief executives and senior executives in all Australian state government departments. The qualitative data collected in phase one was used to
validate the conceptual framework which was then further tested using quantitative methods during phase two.
Phase one and two findings were consistent with the conceptual model. In particular, a factor analysis of phase two results identified the adoption of change being influenced by leadership capability; external improvement drivers; internal improvement drivers; organisational
politics; the capacity of an organisation to interpret knowledge; and changes in an organisation’s operating environment. The operation of reform was influenced by continuity of leadership; actions taken to embed change and build supportive attitudes to change; management of organisational politics; and the capacity of an organisation to understand change. The immediate implication of this research is the definition of a new model to manage corporate governance change. The rational/scientific and political/cultural factors identified by this project provide an integrated approach that can be drawn upon by change actors. It acknowledges the significance of the rational/scientific and political/cultural factors that come into play during corporate governance reform. This study has filled a gap relating to how public sector organisations go about making
corporate governance changes and provides customised and practical recommendations for future corporate governance reforms in Australian state government departments. These
include giving priority to corporate governance reform training (the research found that only around one in two senior officers had been trained in corporate governance reform) and further strengthening organisational leadership (leadership was identified as a critical factor at
both the adoption and operation stages of corporate governance reform). This research provides new insight into understanding corporate governance change in an Australian public sector context and provides a model to more effectively manage future reform.
6
Swaminathan, Raji. "Contingency planning models for government agencies /." Electronic version, 1996. http://adt.lib.uts.edu.au/public/adt-NTSM20030707.112749/index.html.
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Scott, Gerald R. "Bureaucracies, communities and networks : interagency cooperation for Homeland Security In Monterey County." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FScott.pdf.
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Thesis (M.A. in National Security Affairs)--Naval Postgraduate School, June 2003.Thesis advisor(s): Jeffrey W. Knopf, Peter R. Lavoy. Includes bibliographical references (p. 85-89). Also available online.
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Howard, Melissa M. "Organization and reorganization as manifestation of public policy: national security emergency management." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39684.
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This dissertation discusses the administrative mechanisms used to execute the president's federal interagency program for national security emergency preparedness (NSEP). The research examines NSEP organizational history starting with its formal creation in 1933, and focusing on its most recent structure, the Federal Emergency Management Agency (during the 1978-1990 period). The dissertation explores formal organizations as manifestations of public policy. The critical events of recent NSEP history resulting in the redefinition of the public policy are the focus of this case study. The findings are: (1) that reorganization has been a significant aspect of NSEP history; (2) that the formal and informal relationship of an organization and its leadership with the White House constitute a critical aspect of organizational design; (3) that the task of coordination is a murky one rife with hazards; and (4) that the effectiveness of a reorganization can be undermined by its implementation.Ph. D.
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Mannie, Avain. "Critical factors for enabling knowledge sharing between government agencies within South Africa." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019699.
Full textAbstract:
Globally, organisations have recognised the strategic importance of knowledge management (KM) and are increasingly focusing their efforts on practices to foster the creation, sharing and integration of knowledge. Whilst most research in Knowledge Management (KM) has focused on the private sector, there is a breadth of potential applications of KM theory and practice for government agencies to adopt in search of resolving pertinent problems. The purpose of this study is to examine the factors that influence the effectiveness of knowledge management towards collaborative problem solving in government. What is missing is research-based evidence of the factors that influence the main factors for knowledge sharing across government agencies. Given this gap, the researcher addresses the research question: In government agencies mandated to resolve issues of crime, what are the key factors required which support and influence the collaborative sharing culture? Upon analysing the data, the researcher found the following key factors as being determinants on knowledge management: organisational culture, learning organisation, collaboration, subject matter experts and trust. The two factors – organisational culture and learning organisation were identified as the most significant factors which lay as the root or core for the ‘knowledge tree’. Once these roots are in place, the other factors will gain their significance on knowledge management. These findings serve to extend the findings of the existing literature within the government sector. This study is important because the findings provide government agencies with critically important information to guide their actions towards ensuring a knowledge sharing culture is embedded in government. Whilst the empirical findings do not focus on databases or information technology specifically, it is important to acknowledge the use of both technology and people. The main concern is with managing an organisation’s knowledge assets: creating, storing, protecting, disseminating and using mission-critical knowledge. When people need knowledge, is it the right knowledge and is it timely and easy to locate and access? Is this precious commodity updated as learning occurs and better ways of doing things are discovered? The awareness of the value of knowledge to a business, coupled with its leadership, acts as an integrator that improves cross- functional communication and cooperation. Shared knowledge not only makes for a more effective, efficient and agile organisation, but creates a common perspective and culture that produces a natural consistency of successful decisions and actions. The collaborative knowledge tree model proposed in this study uses the analogy of a tree when viewing South African government agencies as the branches of a collective tree (government). This ‘tree’ requires leaders and policy making to ‘dig deep’ into understanding the roots of the tree in order to ensure that the appropriate ‘seeds’ are planted such that the tree grows and is able to provide the necessary fruit required. Ultimately, as suggested by former President Thabo Mbeki (2012) in his address, the role of knowledge would thus be seen as a collaborative means towards the betterment of society.
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Mabomba, Annie Chisomo. "Examining Malawi's administrative reform and its impact on service delivery." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/d1001249.
Full textAbstract:
The advent of multi-party democracy in 1994 spearheaded different reforms in the Malawi public sector. One prominent reform is administrative reform. The new government that was ushered into power instituted a policy on civil service reform and institutional development. The reforms that were introduced aimed at improving performance and enhancing efficiency and effectiveness in the delivery of services. Accordingly, a Public Service Act was promulgated that constituted the clarification of the role of the civil service; equal access to public employment; merit based recruitment and promotion; and increased accountability and transparency in the policies and practices of the public service. This study therefore seeks to examine administrative reforms in Malawi and assess their impact on service delivery. The research further endeavours to explore factors which block the successful implementation of reform programmes, and seeks to come up with areas of improvement which would ensure successful implementation of reform programmes in future. The scope of this research is limited to the current civil service reform programmes and is mainly based on primary and secondary sources of information. The study uses a combination of quantitative and qualitative methods. However, findings reveal that reforms had a negative impact on service delivery since no significant change in the delivery of services was registered. The Malawi civil service continues to suffer from unprofessionalism, inefficiency, corruption and a host of other problems. The study shows the gap between rhetoric and reality of civil service reform programmes in Malawi.
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Ling, Kam-hoi George, and 凌錦開. "How a government organisation responds to the influence of environmental factors." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B31251316.
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Wood, Robert S. "At the regulatory front lines : building inspectors and new public management /." Thesis, Connect to this title online; UW restricted, 2003. http://hdl.handle.net/1773/10791.
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Thomas, Patricia Koh Chang Eun. "Information systems success and technology acceptance within a government organization." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9023.
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Barth, Thomas J. "Administrative statesmanship in a government of shared powers." Diss., This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-08032007-102235/.
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Austin, Lynn. "Why civil servants participate in policy formulation : a case study at the Centers for Disease Control and Prevention." Diss., Georgia Institute of Technology, 2000. http://hdl.handle.net/1853/30349.
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Heckman, Alexander C. "Desperately Seeking Management In State Environmental And Transportation Performance: Testing One Measure Of Management Quality, Two Models Of Government Performance, And Three Ways To Make Management Research Relevant." Columbus, Ohio : Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1221750222.
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Townsend, Jacqueline Michelle. "Managerial reforms within the United States government." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2881.
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This research project examines Presidential and Congressional attempts to increase the efficiency and effectiveness of the United States government. It describes prior reform efforts and then focuses on President George W. Bush's management agenda.
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Chat, Yiu-tong Vincent, and 翟耀棠. "Quality services in the Inland Revenue Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B3126864X.
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Chat, Yiu-tong Vincent. "Quality services in the Inland Revenue Department /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872379.
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Khama, Bollen Simataa. "An evaluation of the recruitment and selection of educators: the case of Zambezi Region Education Directorate, Namibia." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/17967.
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This study evaluated the recruitment and selection of educators in the Zambezi Education Directorate of Namibia. Its objectives were: (1) to investigate ways and means of facilitating the implementation of the Public Service Act (Act no. 13 of 1995) with regard to the recruitment and selection of educators in the Zambezi Education District of Namibia; (2) to assess the role played by environmental and contextual factors in the performance of officials responsible for recruitment and selection of educators in the Zambezi Education District of Namibia; and (3) to find out if there was a relationship between the high turnover of educators and the processes of recruitment and selection of educators during the period of the investigation. A qualitative research methodology was used to conduct the study. A sample of 21 participants was selected for the study. It was comprised of six officials from the division human resources management - responsible for receiving information about teachers needed in schools from the circuit offices and advertising vacant posts; six officials from division of professional services - responsible for ensuring that educators who are recruited possess the prescribed teaching qualifications and competences; two officials in management cadre - responsible for administrative and financial decisions on recruitment and selection of educators and ensuring that posts have been budgeted for before they are filled. Seven participants who were former employees of the Zambezi Education Directorate also formed part of the sample. The researcher used interviews to gather data from participants. He also consulted relevant official documents such as the Public Servant Staff Rules (PSSR), circulars and policies issued by the Office of the Prime Minister (OPM) the Public Service Act, (Act No. 13 of 1995) and the Education Act, (Act No. 11of 2000). The study found, among others, that some participants who were involved in the recruitment and selection processes were not aware of the relevant Recruitment and Selection Policy. The environment and the context in which the recruitment and selection policy was implemented created loopholes for inefficiency and ineffectiveness. Furthermore, the study found that there was a relationship between the turnover of educators and the processes of recruitment and selection of educators. Hence the study recommends various ways and means of improving the recruitment and selection process in the Zambezi Education Directorate.
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Vsindilok, Natacha. "A comparison of the case flow management and case tracking systems of the Central Adminstrative Court of Thailand with those of the Federal Court of Australia, with reference to practice in the USA." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060509.100729/index.html.
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Lui, Percy Luen-Tim. "Bureaucracy at the state level : the quest for responsibility /." Thesis, This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-06102009-063147/.
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Stokes, Robyn L., and n/a. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories." Griffith University. School of Tourism and Hotel Management, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040218.160232.
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This research examines the impact of inter-organisational relationships of public sector events agencies on events tourism strategy making within Australian state/territories. The global expansion of events tourism and sustained interest in networks and relationships as conduits to strategy underpin this topic. Although public sector institutional arrangements exist in many countries including Australia to develop events tourism, there is no known empirical research of inter-organisational relationships for strategy making in this domain. Against this background, the research problem of the thesis is: How and why do inter-organisational relationships of public sector events agencies impact upon events tourism strategy making within Australian states and territories? Based on a review of themes and issues within the two parent theories of tourism strategy and inter-organisational relationships, a theoretical framework and four research issues are developed. These issues are: RI 1: How does the public sector institutional environment impact upon events tourism strategies and the inter-organisational relationships that shape them, and why? RI 2: How do events tourism strategy forms and processes reflect and influence events agencies' inter-organisational relationships, and why? RI 3: What are the forms and characteristics of events agencies' inter- organisational relationships for shaping events tourism strategies, and why? RI 4: What are the incentives and disincentives for events agencies to engage in inter-organisational relationships for events tourism strategy making, and why? Because this research explores a new field within events tourism, it adopts a realism paradigm to uncover the 'realities' of events agencies' inter-organisational relationships and strategies. Two qualitative methodologies are adopted: the convergent interview technique (Carson, Gilmore, Perry, and Gronhaug 2001b; Dick 1990) and multiple case research (Perry 1998, 2001; Yin 1994). The convergent interviews serve to explore and refine the theoretical framework and the four research issues investigated in the multiple case research. These cases are represented by the inter-organisational relationships of events agencies in six Australian states/territories. Findings about the public sector institutional environment (research issue 1) show that events tourism strategies are influenced by different public sector policies and influences, the organisational arrangements for events tourism, the roles of events agencies and the lifecycle phase of events tourism in each state/territory. In relation to events tourism strategy forms (research issue 2), reactive/proactive strategies that respond to or address arising events or opportunities are common with a limited application of formal planning strategies. However, events agencies' strategy processes do reflect a range of strategic activities of importance. Inter-organisational relationships of events agencies (research issue 3) are typified by informal, government-led networks that influence, rather than develop, events tourism strategies. Finally, the importance of a number of incentives and disincentives for agencies to engage in inter-organisational relationships for events tourism strategy making is established. The final conceptual model depicts the themes within all four research issues and links between them to address the research problem. The conclusions of this research make a major contribution to events tourism theory and build upon theories in tourism strategy and inter-organisational relationships. Further research opportunities are presented by these conclusions and the conceptual model which may be explored using other methodologies or alternative research contexts. Practical implications of the research for policy makers and agency executives relate to policy-strategy linkages, public sector organisational arrangements for events tourism, strategy forms and processes and frameworks to engage stakeholders in inter-organisational relationships for strategy making. Knowledge of incentives and disincentives for these inter-organisational relationships also provides a platform for events agencies to reflect upon and revise their modes of governance for events tourism strategy making.
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Mok, In Fan. "An exploratory study on ISO 9001 certification in the Macau SAR Government : a case study of University of Macau." Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2555225.
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Zweni, Abongile Goodman. "Factors affecting management of budgets at a department in the Western Cape government, South Africa." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2682.
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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017.Budgets are inevitable strategic tools used in the planning of the effective delivery by any organisation. In a sense budgets become the financial interpretation of work, services or products to be produced or services to be delivered by the organisation. In the same vein, government departments have plans and programmes to be implemented, and these programmes are quantified in the form of budgets. The budgeting processes are determined by the strategic imperatives and the type of leadership in an organisation, thereby differing from organisation to organisation. The traditional approach in government budgeting is that the activities to be undertaken start as political decisions which will be cascaded down to the different departments. Though the different department units construct their own budgets, the ultimate budget comes top down more than it comes top up. This research aims to identify the extent of the involvement of budget managers in the budget development process and the possible limiting factors if any. The study goes further to try to understand why there is always a seeming perpetual difference between budgets and deliveries at the end of every year. This empirical research focussed on the ‘budget practitioners’ in the particular department under study with emphasis on how they operate. Questionnaires were used to collect data which was analysed using Excel Spreadsheet and the findings were interpreted. The findings imply a need for extensive training as well as empowerment of the budget practitioners to be able to create congruence between budgets, budgeting processes, project implementation and envisage delivery to the citizens.
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Oliver, Patrick Andrew. "An analysis of the Staff Performance Management System at the Gene Louw Traffic College /." Thesis, Link to the online version, 2008. http://etd.sun.ac.za/jspui/handle/10019/886.
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Thomas, Patricia. "Information systems success and technology acceptance within a government organization." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9023/.
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Numerous models of IS success and technology acceptance their extensions have been proposed and applied in empirical. This study continues this tradition and extends the body of knowledge on the topic of IS success by developing a more comprehensive model for measuring IS success and technology acceptance within a government organization. The proposed model builds upon three established IS success and technology acceptance frameworks namely the DeLone and McLean (2003), Venkatesh et al.'s (2003) unified theory of acceptance and use of technology (UTAUT), and Wixom and Todd (2005). The findings from this study provide not only a comprehensive IS success assessment model but also insights into whether and how IS success models are influenced by application variables as applied within a government organization. Exploratory factor analysis and confirmatory factor analysis were performed for instrument refinement and validity test of the existing and proposed models. Using data from employees of a local government municipal, the comprehensive model explained 32 percent variance. Four of the hypothesis were fully supported five were not supported, and four were partially supported. In addition, the results suggest that behavioral intention may not be the best predictor of technology acceptance in a mandatory environment.
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Molapo, Pogiso. "Assessment of the perception of employees on the effective administration of performance management in the Department of Water Affairs and Forestry (DWAF) head office." Thesis, Link to the online version, 2007. https://etd.sun.ac.za/jspui/handle/10019/402.
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Tshirado, Nkhumbudzeni Maskew. "Information orientation of a public organisation : a qualitative case study of the information orientation in the Department of International Relations and Cooperation." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80348.
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Thesis (MPhil)--Stellenbosch University, 2013.ENGLISH ABSTRACT: In the New Information Economy, government institutions must reorganise themselves to leverage their resources for sustainable growth and to compete in the global market place. According to some authors, successful organisations tend to be those that rely on their ability to innovate, use information constructively and leverage employee competencies to create sustainable growth rather than focusing on buildings and machines. In this research, the effective use of an Information Orientation Strategy for the improvement of service delivery in the South African government departments and in the Department of International Relations and Cooperation in particular, will be investigated. Some private organisations and a few public organisations have learned to use information effectively to achieve higher business performance. However, a sizeable number of public organisations are still operating within the paradigm of the old economy. The latter organisations, through their leadership, must learn to ensure that information is used to compete effectively throughout the organisation. They must start to collect information about the activities of their: competitors, clients and alliance partners in order to improve services, grow partnerships, and to respond to clients and customers in a more intelligent and speedier manner. The change in the effective use of information in an organisation starts at the top - that is, with the mindset and attitude of senior management. They need to start viewing information as a valuable resource which through interaction with information capabilities, form an information orientation (IO), which can predict and improve business performance. In order to attain a mature IO, an organisation must concurrently improve all the dimensions of the IO paradigm, namely: information management practices, information technology practices and information behaviours and values. The drive to a mature IO must be people-centred, to ensure that such people are predisposed to a culture of proactive use of information and sharing. This requires leadership to: develop corporate information values and behavioural norms; demonstrate such information behaviours in conducting their duties; provide competency training for improving skills and knowledge and link the two to performance management; introduce incentives and monetary and non-monetary rewards to reinforce the new values. This, in turn, will pave the way for the implementation of good information management practices and the use of information technology to support new initiatives. An organisation, by following this path, will be able to attain a higher IO and from this, an improved level of business performance such as: a superior organisational image and reputation, better service innovation, superior financial performance and greater business/service growth. The transition to the IO paradigm must commence with leadership providing an overarching information strategy to map out how the organisation intends to create value from its information-based assets. In the process of developing an information strategy, senior management must, amongst other aspects, evaluate the organisation’s strategic and capability mix, review the relationships between the strategic priorities and information capabilities, and determine how they will replace some of the traditional/outdated organisation capabilities and to implement an informationcapabilities maximisation effect. Most importantly, it must set the agenda for action and ensure its implementation and renewal. Information, as an important resource for an organisation, requires a strategy of its own. It is no longer feasible in the New Information Economy to manage successfully without a fully integrated information strategy on how an organisation will generate value from its information assets.
AFRIKAANSE OPSOMMING: In die Nuwe Informasie Ekonomie word daar van organisasies verwag om hulself te herorganiseer om sodoende die hefboom effek van hul hulpbronne in die globale mark omgewing optimaal te benut vir ‘n kompeterende voordeel. Volgens sommige skrywers, word suksesvolle organisasies gekenmerk as diesulkes wat voortdurend staatmaak op hul vermoëns om te innoveer, om informasie konstruktief te gebruik en om hul werknemer bevoeghede te hefboom om volhoubare groei te bewerkstellig eerder as om staat te maak op geboue en masjinerie. Sommige private sektor organisasies en ‘n klein aantal publieke sektor organisasies het al geleer om beter besigheidsprestasie te bereik deur informasie effektief te gebruik. Daar is egter nog ‘n groot aantal publieke sektor organisasies wat nog steeds hul besigheid bedryf binne die paradigma van die ou ekonomie. Laasgenoemde organisasies moet deur beter leierskap leer om informasie regdeur die organisasie vlakke te gebruik om effektief te kan meeding. Hulle moet begin deur informasie te versamel oor die aktiwiteite van hulle konkurente, kliënte en alliansie vennote om sodoende beter dienslewering te verseker en om vennootskappe met kliente te groei vir die ontwikkeling van slimmer en vinniger metodes. Die verandering na ‘n fokus op die effektiewe gebruik van informasie in ‘n organisasie begin bo, m.a.w. die houding en ingesteldheid van senior bestuur t.o.v. informasie gebruik. Dit is nodig dat hierdie sektor, toenemend informasie as ‘n waardevolle hulpbron, waardeur interaksie met informasie vermoëns, ‘n informasie oriëntasie (IO), wat prestasie kan voorspel en verbeter, gevestig kan word. Vir ‘n organisasie om ‘n volwasse IO te bereik, moet so ‘n organisasie gelykmatig aan al die dimensies van die IO paradigma, naamlik, goeie informasie bestuurs praktyk, goeie informasie tegnologie praktyk en goeie gedrag en waardes t.o.v. informasie, voldoen. Die strewe na IO volwassenheid moet egter mens-gesentreerd wees, om te verseker dat werknemers van ‘n organisasie voortdurend bedag sal wees op ‘n pro-aktiewe kultuur t.o.v. die gebruik en verdeling van informasie. Om dit te kan vermag sal leierskap benodig word wat, ko-operatiewe informasie waardes en gedrag in die uitvoering van pligte beklemtoon; wat bevoegdheidsopleiding vir die verbetering van bedrewenheid en kennis sal voorsien; wat koppeling met prestasie van voorafgaande sal instel en wat insentiewe en vergoeding, beide finansieel en nie-finansieel, vir die uitleef van die nuwe waardes sal aanbied. Op sy beurt sal dit die weg baan vir die implementering van goeie informasie bestuurspraktyk en die gebruik van goeie informasie tegnologie om steun te gee aan die nuwe inisiatiewe, bewerkstellig.‘n Organisasie wat hierdie strategie volg om ‘n beter IO en ‘n beter besigheidsprestasie te behaal sal dan daadwerklik ook ‘n superieure organisasie beeld en reputasie, beter dienslewerings innovasie en beter besigheidsgroei demonstreer. Die oorgang na die IO paradigma moet by leierskap begin; leierskap wat ‘n oorhoofse informasie strategie, wat aandui hoe die organisasie van plan is om hierdie waarde uit sy informasie-gebaseerde bates te kan skep, daar sal stel. Gedurende die informasie strategie ontwikkelings proses moet senior bestuur onder andere die organisasie se strategiese vermoëns mengsel evalueer en die verwantskappe tussen die strategiese prioriteite en die informasie bevoegdheid evalueer en dan bepaal hoe hulle van die tradisionele/uitgediende vermoëns gaan vervang om ‘n informasie vermoënsmaksimaliserings effek te verkry. Baie belangrik is die daarstelling van ‘n agenda vir aksie en om die implementering vir hernuwing daarvan te verseker. Kortliks gestel, informasie as ‘n belangrike hulpbron en bate vir die organisasie verdien ‘n strategie van sy eie. Dit is nie meer moontlik om in die era van die Nuwe Ekonomie suksesvol te bestuur sonder om ‘n geïntegreerde strategie van hoe die organisasie waarde uit sy informasie bates wil genereer daar te stel nie. In hierdie navorsing word die effektiewe gebruik van ‘n informasie oriëntasie strategie vir die verbetering van dienslewering in die Suid Afrikaanse publieke sektor in die algemeen en in die Department of International Relations and Cooperation, meer spesifiek, ondersoek.
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Maxegwana, Malusi. "“Improving the existing public sector strategic planning guidelines towards integrated provincial and local government strategic planning processes : lessons learned from Eastern Cape"." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20309.
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Thesis (MPA)--Stellenbosch University, 2012.ENGLISH ABSTRACT: The practice of public-sector strategic planning has gained dominance in public sector management in imitation of the concept of strategy in military science and later of the practice of strategic planning in the private sector. Its institutionalisation in the public sector should be welcomed as a positive development. The policy and regulatory framework instils a culture of cooperative governance through the promotion of effective intra- and inter-governmental relations that assume a developmental approach to planning. It is this culture that sets parameters within which the practice of strategic planning should be managed in the public sector. Strategy alignment is critical in achieving cooperative governance in strategic planning, as is shown in this study. The study sought to establish the extent to which the existing strategic planning guidelines could be manipulated to achieve alignment between the provincial and local spheres of government. A qualitative study was performed. It relied on both a non-empirical literature review and an empirical investigation to generate its data. Interviews were conducted with representatives of a sample of four Provincial Departments and seven different Municipalities drawn from the three categories of Local Government, namely metropolitan, local and district Municipalities. The Eastern Cape Provincial Government structure with its composite Municipalities constituted the case selected for this study. The study revealed that strategic planning in the province assumes different formats ranging from basic and medium-term to comprehensive and long-term, as well as sector- and project-specific strategic planning processes. The public sector strategic processes are politically influenced, taking their tone from political directives, but driven mainly by administrators. Whereas the active participation of politicians in shaping integrated development plans (IDPs) as the principal strategic plans for Municipalities is acknowledged, the concern that politicians at a provincial level are playing a limited role in shaping Provincial Departments’ strategic plans remains relevant. It is vital that the political governance centre in the province; namely the premier’s office, should take charge of coordinating strategic planning and should be responsible for the alignment efforts of the government structures in the province. Strategic planning plays a significant role in defining the organisational growth path of every public-sector organisation, as well as the management of public resources, financial and non-financial. This study advocates for learning as a central organisational value and recommends that the existing strategic-planning guidelines be improved to embody a cooperative governance approach.
AFRIKAANSE OPSOMMING: Die toonaangewende posisie wat strategiese beplanningspraktyk in die openbare sektor, binne die kader van bestuur in die openbare sektor, verwerf het, het beslag gekry weens die nabootsing van strategiese beplanningskonsepte eie aan die militêre wetenskapsmilieu. Dit is later versterk deur navolging van strategiese beplanningsmodelle uit die privaatsektor. Die institusionalisering van strategiese beplanning in die openbare sektor moet as ’n positiewe ontwikkeling verwelkom word. Beleidstelling en ’n reguleringsraamwerk vestig ’n sterk korporatiewe verantwoordelikheidsin. Dit word bewerkstellig deur die bevordering van effektiewe intra- en interregeringsvehoudinge, wat ’n ontwikkelingsbenadering tot beplanning veronderstel. Hierdie kultuur omskryf die raamwerk vir die toepassing van strategiese beplanning in die openbare sektor. Soos hierdie ondersoek aandui, is ’n voorvereiste vir deelnemende bestuur, wanneer daar strategies beplan word, koördinering van strategie. Die ondersoek het ten doel gehad om te bepaal tot watter mate bestaande strategiese beplanningsriglyne aangepas kon word om gerigdheid tussen provinsiale en plaaslike regeringsfere te bewerkstellig. ’n Kwalitatiewe ondersoek is gedoen, gebaseer op navorsingsdata verkry uit sowel ’n nie-empiriese literatuurstudie as ’n empiriese ondersoek. Onderhoude is gevoer met verteenwoordigers van ’n monster werknemers, saamgestel vanuit vier provinsiale departemente en sewe verskillende munisipaliteite. Die volle spektrum van plaaslike regeringsinstellings is gedek, naamlik metropolitaanse, plaaslike en distriksmunisipaliteite. Die provinsiale regeringstruktuur van die Oos-Kaap en sy saamgestelde munisipaliteitstrukture vorm die basis vir hierdie gevallestudie. Die ondersoek het aangedui dat strategiese beplanning in hierdie provinsie verskeie vorme aanneem; dit wissel in formaat van basies en mediumtermyn tot omvattend en langtermyn, asook sektorale en projekspesifieke strategiese beplanningsprosesse. Die strategiese proses van die openbare sektor word polities beïnvloed deur die politieke ondertoon teenwoordig in direktiewe, maar dit is hoofsaaklik administrateurs wat die agenda bepaal. Alhoewel die aktiewe betrokkenheid van politici in die daarstelling van geïntegreede ontwikkelingsplanne (GOP’s), die hoof strategiese planne vir munisipaliteite, erken word, is daar steeds rede tot kommer dat politici op provinsiale vlak slegs ’n beperkte rol vervul as dit kom by die skep van die provinsiale departemente se strategiese planne. Dit is van kritieke belang dat die kern van politieke bestuur, naamlik die kantoor van die premier, in beheer van die koördinering van strategiese beplanning moet wees en verantwoordelikheid sal aanvaar vir die koördineringspogings van regeringstrukture in die provinsie. Strategiese beplanning speel ’n betekenisvolle rol wanneer die organisatoriese ontwikkelingspad vir elke openbare sektor instelling uitgestippel word, asook by die bestuur van openbare bronne; sowel finansieel as nie-finansieel. Hierdie ondersoek maak voorspraak vir die beklemtoning van kennisontwikkeling as ’n sentrale organisatoriese noodsaak en beveel aan dat bestaande strategiese beplanningsriglyne sodanig aangepas word dat dit ’n koöperatiewe bestuursplan vir beter deelnemende bestuur beliggaam.
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Dlalisa, Welcome Thamsanqa Mlungisi. "Strategies for enhancing good governance in South African local government." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1542.
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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.The Republic of South Africa has drawn increasing attention from the international community for its new approaches towards solving a variety of problems and thus enhancing good governance in Africa in general. Such problems include, but are not limited to, poverty and systemic corruption. The constitutional and legislative frameworks that underpin governance in municipalities are identified and explained. These constitutional and legislative frameworks include the Constitution of the Republic of South Africa, 1996 (RSA, Act 108 of 1996) and the Local Government: Municipal Finance Management Act, 2003 (RSA, Act 56 of 2003). The manifestations and consequent dangers of poor governance as well as strategies to instil good governance in municipal functionaries are also identified. The manifestations of poor governance include poor financial management, ill-advised appointments and misguided patriotism in service delivery. The consequences of poor governance in local government include high incidents of violence, decline in municipal service payments and the consequent deterioration in service delivery. It is herein argued that municipal functionaries must be able to identify the manifestations of bad governance for them to serve as effective whistle-blowers. The role of the national integrity system as a strategy for combating the manifestations of bad governance is also identified. The national integrity system refers to the holistic approach (or various strategies) for instilling good governance amongst municipal functionaries. These include an anti-corruption strategy for local government (also known as “a local government integrity system”), constitutional strategies and exemplifying ethical behaviour by municipal functionaries. Constitutional strategies include the Auditor-General and the Public Protector. It is argued that preventing unethical conduct such as corruption assists in raising municipal revenues and thus towards improved service delivery. The study concludes by asserting that big, corrupt actors must be named and punished to convince an already cynical citizenry that the avowed anti-corruption drive is more than just lip service. It is, accordingly, important that one of the “first big fish” should preferably come from the governing party to ensure that the party is not accused of protecting its members against charges of corruption.
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Cash, Leatricia Michelle. "The council-manager plan, or, Managing for results?: Profiles and management styles of eight city managers in San Bernardino County." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2736.
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The primary purpose of this study is to examine professional city management in San Bernardino County cities functioning under the council-manager form of government, and to determine whether they are using the fundamental principals of "Managing for Results" as set by the criteria in the GPP report.
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Mdlokovi, Lulama Reuben. "An evaluation of the process and impact of outsourcing information technology (IT) services by Eastern Cape Treasury Department (ECTD) to the State Information Technology Agency (SITA)." Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1160/.
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Thesis (M.B.A. (Rhodes Investec Business School)) - Rhodes University, 2008.Submitted in partial fulfilment of the requirements for the degree Master of Business Administration in the Rhodes Investec Business School (RIBS)
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Bam, Gert J. W. "The implementation of the balanced scorecard as a performance management tool at the City of Cape Town." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/70665.
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Thesis (MBA)--Stellenbosch University, 2008.ENGLISH ABSTRACT: This is a report on the implementation of the Balanced Scorecard (BSC) in the City of Cape Town. Based on the experiences and perceptions of a sample of middle managers. the report highlights the various issues which impact on the BSC at local government level. The report focuses on the implementation of the BSC in one Directorate. namely the Community Services Directorate. Appropriate reccmmendations are made based on the findings of the research. The literature review places the BSC in the ccntext of the infonmation age. where companies were seeking a more holistic tool to plan, monitor and measure how strategy is implemented. The theoretical basis of the BSC is outlined. This contains a brief overview of how the public sector internationally adopted the BSC. The report proceeds by addressing the legislative framework within which municipalities operate in South Africa with regard to Performance Management. It is within this context that the City Of Cape Town adopted the BSC. The implementation of the BSC for the City of Cape Town is placed within the context of its Organisational Performance Management System. This literature review concludes by highlighting the challenges and critical success factors with the implementation of the BSC. The methodology used in the research was content analysis. The experience and perception of the research population. in relation to the implementation of the BSC in the City of Cape Town. was analysed. Data was collected through open ended, semi-structured interviews. The issues highlighted in the literature review were used as the basis for the interviews. Inferences were drawn from responses solicited in the interviews. The report found that there is a correlation between the issues highlighted in the literature and what emerged in the course of the research. The issues that impact on the implementation of the BSC revolve around process. structure and people. Accordingly the researcher makes appropriate recommendations to address these issues in the City of Cape Town. Finally, areas for future research are identified.
AFRIKAANSE OPSOMMING: Hierdie verslag handel oor die implementering van die Gebalanseerde Prestasie Skedule (GPS) vir die Stad Kaapstad. Die verslag beklemtoon verskeie aspekte wat 'n impak het op die GPS by plaaslike owerhede en is baseer op 'n steekproef oor die ondervindinge en persepsies van 'n bepaalde middelvlakbestuursgroep. Hierdie verslag fokus op die implementering van die GPS in een van die Direktorate, naamlik die Direktoraat: Gemeenskapsdienste. Toepaslike aanbevelings word gemaak opgrond van die navorsingsbevindinge. Die literatuur oorsig plaas die GPS in die konteks van die inligtingsera, waar maatskappye opsoek is na 'n holistiese benadering vir beplanning, monitering en om implementeringstrategiee te meet. Die teoretiese basis van die GPS word ook uiteengesit. Dit bevat 'n kort oorsig oor hoe die openbare sektor die GPS internationaal aanvaar het. Voorts handel die verslag oor die wetgewende raamwerk waarbinne munisipaliteite in Suid-Afrika moet beweeg rakende Prestasiebestuur. Dit is binne hierdie konteks wat die Stad Kaapstad die GPS aanvaar het. Die implementering van die GPS vir die Stad Kaapstad vind plaas binne die konteks van sy Organisatoriese Prestasiebestuurstelsel. Die literatuur oorsig eindig deur die uitdagings en kritiese sukses faktore met die implementering van die GPS te beklemtoon. Die metodologie wat tydens die navorsing gebruik was, is die inhoud-ontleding. Die ondervindinge en persepsies van die navorsings steekproefgroep, in venhouding tot die implementering van die GPS by die Stad Kaapstad, was ontleed. Inligting is bekom deur middel van oop vrae tydens semigestruktureerde onderhoude. Aspekte wat tydens die literatuur oorsig beklemtoon was, is gebruik as basis vir onderhoudvoering. Gevolgtrekkings is gemaak van respondente se kommentaar en antwoorde tydens onderhoudvoering. Die verslag dui aan dat daar 'n korrelasie bestaan tussen die aspekte wat beklemtoon word in die literatuur en wat tydens die navorsing aan die lig gebring is. Aspekte wat 'n impak het op die implementering van die GPS is prosesse, strukture en mense. Gevolglik maak die navorser toepaslike aanbevelings om hierdie aspekte binne die Stad Kaapstad aan te spreek. Laastens word sekere areas geidentifiseer vir toekomstige navorsing.
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Phalama, Mmabore S. H. "Factors affecting implementation of enterprise applications integration (EAI) with special reference to corruption and fraud in DOD." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20253.
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Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Corporate mergers and partnerships are common in today’s competitive environment and inevitably require organisations to integrate information and telecommunication systems when such unisons take place. One of the most important challenges in each enterprise, especially forced by global markets and the resulting competition, is the capability to efficiently interact, collaborate and exchange information with business partners and within an organisation. Many software systems within organisations are not integrated into a homogeneous structure and therefore the sharing and exchange of information, not being synchronised, leads to possible misappropriation of such information. These isolated systems in organisations, could consequently become possible platforms for corruption and fraud, leading to increase in computer crime. While key risk areas remain, new dangers are emerging. Government stakeholders require departments to be accountable and responsible, which underpins the sharing and exchanging of relevant information, which in turn necessitates the integration of inter- as well as intra-departmental systems. If corruption and fraud is committed in these departments the impact may be significant, including damage to their reputation and image and even detrimental to service delivery to communities. Government and law enforcement agencies all over the world are faced with challenges of combating corruption and fraud. Fighting corruption and fraud committed via computers necessitates the need to close the gaps created by computers which were designed without consideration for future integration. Hence organisations should seek a way to link systems that were developed in isolation in order to simplify and automate business processes to the greatest extent possible. The aim of this study is to discuss factors affecting the implementation of application systems in large organisations with special reference to the South African Department of Defence (SA DOD). Current systems will be studied and a possible approach on how the DOD Vehicle Management Systems could be integrated will be recommended. This study introduces and defines the problem, describes different research methodologies including the methodology that was used. The topics of corruption and fraud, electronic commerce and e-government will be explored through intensive research of the extant literature, drawing interpretations to be applied to the empirical data gathered on fraud and corruption in DOD and on their ITC systems. Finally the findings and recommendations of this research, based on the theoretical and empirical data, will be presented.
AFRIKAANSE OPSOMMING: Korporatiewe oornames en vennootskappe is algemeen in vandag se kompeterende omgewing. Dit is dus onvermydelik dat daar van ondernemings verwag word om informasie en telekommunikasie stelsels te integreer by die paasvind van sulke verbintenisse. Een van die mees belangrike uitdagings in elke onderneming, veral in die lig van globale markte met die gevolglike kompeterende uitdagings, is die vermoë vir effektiewe interaksie, samewerking en uitruil van inligting met besigheidsvennote en ook in die onderneming self. Talle sagteware stelsels in ondernemings is nie geïntegreer in ʼn homogene struktuur nie en gevolglik, omdat dit nie gesinkroniseer is nie, lei die deel en uitruil van informasie tot moontlike wederregtelike toe-eiening van sulke informasie. Sulke geïsoleerde stelsels in ondernemings kan dus die platvorms word van korrupsie en bedrog en lei tot ʼn verhoging van rekenaarmisdywe. Terwyl sleutel risiko areas steeds van toepassing is, is daar ook weer nuwe gevare wat te voorskyn kom. Die Staat se aandeelhouers vereis dat departemente aanspreeklik en verantwoordelik sal wees wat die belangrikheid van die deel en uitruil van inligting onderstreep en wat op sy beurt weer die integrasie van inter- asook intradepartementele stelsels noodsaak. As misdaad en korrupsie gepleeg word in hierdie departemente mag die impak betekenisvol wees. Dit sluit in skade aan hul reputasie en beeld en kan selfs dienslewering aan gemeenskappe belemmer. Om korrupsie en bedrog wat met rekenaars gepleeg word te beveg, is dit nodig om die gapings toe te maak wat deur ontwerpe geskep is sonder dat toekomstige integrasie inaggeneem is. Ondernenings moet dus ‘n manier soek om stelsels te koppel wat in isolasie ontwikkel was met die doel om besigheidsprosesse tot die grootste moontlike mate te vereenvoudig en te outomatiseer. Die doel van hierdie studie is om die faktore te ondersoek wat die implementering van stelsels beïnvloed in groot ondernemings met spesifieke verwysing na die Suid Afrikaanse Departement van Verdediging (SA DVV). Huidige sisteme sal bestudeer word en ʼn moontlike benadering sal aanbeveel word oor hoe die DVV se Voertuig Bestuurstelsels geintegreer kan word. In hierdie studie word die besiheids- asook die navorsings-probleem gedefineer. Die onderwerpe van korrupsie en bedrog, elektroniese handel en e-regering sal ondersoek word deur intensiewe navorsing van bestaande literatuur te doen. Dit word aangevul deur vertolkings van die hierdie toepaslike literatuur gepaard met empiriese data versameling oor bedrog en korrupsie in die DVV en die Departement se “ITK” stelsels. As finale stap sal die bevindings en aanbevelings van hierdie navorsing, gebasseer op teoretiese en impiriese data, aangebied word.
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Jantjes, Anthea. "An analysis of organisational performance management in the City of Cape Town : from legislation to implementation." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/2485.
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Thesis (MPA (School of Public Management and Planning))--Stellenbosch University, 2008.Research was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.
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Ndengutse, Pie. "Contribution à une étude de l'institutionnalisation de la gouvernance des organisations: approche par une analyse de la perception du discours." Doctoral thesis, Universite Libre de Bruxelles, 2013. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209531.
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Comme le titre l’indique, cette recherche contribue à une étude de l’institutionnalisation de la gouvernance des organisations, celles-ci pouvant être perçues comme des institutions ou des entreprises. Deux parties sont développées au cours de cette étude :une partie qui explore les concepts, les notions, les théories et les méthodes ;une deuxième qui concerne différentes études empiriques au travers d’une analyse de contenu, d’analyses factorielles, typologiques et binaires classiques.Dans la première partie, le premier chapitre est consacré, après une introduction particulièrement réservée à la définition du concept d’institutionnalisation, à la description de ce que l’on entend par « organisation ». Le deuxième chapitre rassemble une bibliographie sur le concept de pouvoir ;tandis que le troisième interroge les finalités des organisations (et du pouvoir de celles-ci). Le quatrième chapitre, qui présente un statut particulier, explore la littérature sur le concept de gouvernance (des organisations). C’est au cours de ce chapitre que l’on analyse la relation qui existe entre les notions de pouvoir et de gouvernance. Le cinquième et dernier chapitre de cette première partie est consacré à la méthodologie. Il constitue un trait d’union entre la première partie dite théorique et la deuxième partie dite empirique, dans le sens où il mobilise et décrit les méthodes et techniques d’analyse empruntées lors des différentes études menées.
Cette deuxième partie se fonde sur une analyse de la perception du discours sur la gouvernance au travers d’une analyse de contenu de certains documents (textes) de référence en matière de gouvernance (dont le discours contribue à l’institutionnalisation de la gouvernance) et des analyses statistiques à l’aide d’un questionnaire. Quatre études sont principalement menées. La première consiste en une analyse de contenu des chartes de gouvernance des entreprises du Bel 20, l’objectif étant de voir comment se structure le discours porté par ces documents :les résultats montrent qu’il existe un lien d’ancrage entre le contenu du discours de ces chartes et celui du code belge de gouvernance auquel ces entreprises déclarent adhérer. Lors de la deuxième étude, des interviews sont menées pour comprendre comment se sont déroulées la rédaction et la publication de ces documents de référence. Dans le but de vérifier s’il existe (ou non) une institutionnalisation de la gouvernance (et du discours sur celle-ci), une autre analyse de contenu des chartes et codes belges de gouvernance est réalisée (troisième étude). Elle consiste en une analyse de traces, d’indices et d’indicateurs (de cette institutionnalisation) dans deux chartes (de l’entreprise Befimmo) et deux codes belges de gouvernance (ceux de 2004 et 2009). Les résultats montrent qu’il existe une tendance d’institutionnalisation de la gouvernance et du discours sur celle-ci au travers de l’évolution des facteurs psychologiques repérés dans ces documents. Parallèlement, cette étude révèle qu’il y a institutionnalisation de ce discours par la loi (notamment les lois récentes qui règlent certaines matières relevant de la gouvernance).
Pour clore cette recherche, une quatrième étude est réalisée sur la base d’un questionnaire (analyses statistiques). Elle vise à comprendre la structuration de la perception de ce discours sur la gouvernance au sein d’une catégorie d’acteurs, à savoir les étudiants de l’Université Libre de Bruxelles, futurs acteurs des organisations. Il s’agit d’une étude de cas :six cas en l’occurrence. L’objectif est de tenter de récolter des types de perceptions possibles et observer comment se structurent celles-ci. L’analyse des résultats montre in fine que le discours sur la gouvernance est davantage perçu (par une grande partie d’étudiants) comme un mode de gestion qui privilégie les mécanismes informels sous-tendant la négociation, la coopération, le dialogue… Par ailleurs, dans l’ensemble, les résultats de l’étude suggèrent l’existence d’une institutionnalisation de la gouvernance à travers le discours sur la gouvernance (lois, chartes, codes de gouvernance…) et la perception de celle-ci. Ce discours prône moins de mécanismes formels et plus de mécanismes informels ;d’où le pouvoir institutionnel sous-tendu par les premiers doit être redéfini ou réinventé. Cette institutionnalisation présente alors un impact sur le pouvoir (des organisations) ;d’où elle doit être mieux étudiée et mieux gérée afin de favoriser leur adaptation.
Summary :
As suggested by the title, this research contributes to a study of the institutionalization of the governance of organizations, institutions or enterprises. Two parts are developed :the first one explores the concepts, notions, theories and methods ;the second one concerns various studies through content analysis, factor analysis, typological analysis and classic binary analysis.
In the first part, the first chapter, after an introduction dedicated to the definition of the concept of institutionalization, is concerned with the description of what ‘organization’ meant. A second chapter contains literature about the concept of power, while the third one questions the goals or finalities of the organizations (and their power). The fourth chapter, which has a particular status, explores the literature covering the concept of governance (of organizations). We analyze in this chapter the relationship between the notions of power and governance. The fifth and last chapter of this first part is devoted to the methodology. It is a hyphen between the first part called theoretical and the second part called empirical, in the sense that it mobilizes and describes the methods and analytical techniques used in the various realized studies.
The second part is based on an analysis of the perception of discourse on governance through a content analysis of some reference’documents (texts) for governance (including the discourse that contributes to the institutionalization of governance) and a statistical analysis displaying a questionnaire. Four studies are carried out. The first one consists in a content analysis of corporate charters of the enterprises of Bel 20. The aim is to see how is structured the discourse supported by these documents. The results show an ‘anchorage’ link between the content discourse of these charters and the content discourse of belgian corporate governance to which these companies declare their allegiance. In the second study, interviews are conducted to understand how the writing and publication of these reference’documents were realized. In order to check if the institutionalization of governance (and discourse about it) exists (or not), another content analysis of charters and belgian governance codes is achieved (third study). It consists in the study of the trace, indices and indicators analysis (about this institutionalization) in two charters (company Befimmo) and two belgian governance codes (those of 2004 and 2009). The results show a tendency to institutionalize governance and discourse on it through the development of psychological factors identified in these documents. At the same time, this study reveals the institutionalization of this discourse by the law (including recent laws that regulate certain matters of governance).
To close this research, a fourth study is proposed on the basis of a questionnaire (statistical analysis). It aims to understand the structure of the perception of the discourse on governance within a category of actors, namely students at Free University of Brussels (ULB), future organizations’actors. It is takes the form of a case study :six cases. The goal of this study is to try to collect the possible perceptions and observe how they are structured. The analysis shows that ultimately the discourse on governance is more perceived (by a majority of students) as a management approach that focuses on informal mechanisms underlying the negociation, cooperation, dialogue… Moreover, in the overall, the results of this study suggest the existence of an institutionalization of governance through the discourse on governance (laws, charters, governance codes…) and the perception of it. This discourse advocates less formal and more informal mechanisms ;hence the institutional power underpined by the formal mechanisms must be redefined or reinvented. This institutionalization presents then an impact on the power of organizations ;hence it must be better investigated and managed to promote their adaptation.
Doctorat en Sciences politiques et sociales
info:eu-repo/semantics/nonPublished
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Nontanakorn, Kritchakorn. "Electronic government: Reforming Thai government for ministry of interior of Thailand." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2454.
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The purpose of this project was to develop an E-government plan to achieve the Ministry of Interior of Thailand's objective to better serve its citizens in the next 5 years by utilizing and taking advantage of the use of information technology and communication networks.
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林紹源. "澳門政府電子政府與政府再造 : 以民政總署為個案分析." Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2555535.
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Jansen, Lucien. "Public sector reform within the South African perishable export industry." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1693.
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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: Public sector reform has been around since the 1980s and was a result of criticism against traditional public administration for being too slow and inefficient to address public needs. Although Public sector reform is common in developed countries, evidence of public sector reform has rarely been seen in developing countries. The purpose of this investigation is to determine whether there is any evidence of public sector reform in a developing country such as South Africa. The author divides public sector reform into three categories, namely: new governance, regulatory governance and new public management (NPM). Based on the theoretical information analysed, a list of qualifying criteria for public sector reform is compiled. The author then focuses on the Perishable Products Export Control Board (PPECB), a statutory organisation acting as a service provider for the perishable products export industry and a regulator on behalf of the South African government. The author analyses the model on which South African perishable exports are based and studies the organisation‟s history, strategies, operational structure and its relationship with government. The information gathered is then compared to the list of qualifying criteria compiled for public sector reform. It was found that the model, and specifically service delivery strategies by the PPECB, provides conclusive evidence of new governance, regulatory governance and NPM. It was also found the model is a hybrid between traditional public administration and public sector reform, as it contains characteristics of both. The study takes the form of a literature review. Research was conducted through studying various literatures pertaining to new governance, regulatory governance and new public management. In addition, the author gathered relevant information from within the PPECB, the South African Department of Agriculture, Forestry and Fisheries (DAFF) and the export industry. Further information was also collected by means of unstructured interviews with senior individuals employed by the PPECB.
AFRIKAANSE OPSOMMING: Openbare hervorming bestaan sedert die jare tagtig en het basies ontstaan as gevolg van kritiek omdat tradisionele openbare administrasie te traag en onbevoeg was om openbare behoeftes aan te spreek. Hoewel openbare hervorming in ontwikkelde lande stewig gevestig is, is daar ook bewys daarvan in ontwikkelende lande. Die doel van hierdie ondersoek was om vas te stel of daar enige bewys van openbare hervorming in ‟n ontwikkelende land soos Suid-Afrika bestaan. Die outeur het openbare hervorming in drie kategorieë verdeel, te wete nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Op grond van ‟n analise van die teoretiese inligting, is ‟n lys van kwalifiserende kriteria – gerig op openbare hervorming – saamgestel. Die outeur het vervolgens op die Bederfbare Produkte Uitvoerbeheerraad (PPECB) gefokus – dit is ‟n statutêre liggaam wat as diensverskaffer vir die bederfbare produkte uitvoernywerheid en as ‟n reguleerder namens die Suid-Afrikaanse regering optree. Die outeur het ‟n analise gedoen van die model waarop Suid-Afrikaanse bederfbare uitvoere gebaseer is en voorts die organisasie se geskiedenis, strategie, operasionele struktuur en sy verhouding met die regering bestudeer. Die inligting wat ingewin is, is vervolgens met die lys van kwalifiserende kriteria – gerig op openbare hervorming – vergelyk. Daar is bevind dat die model – en spesifiek diensleweringstrategie by die PPECB – voldoende bewys lewer van nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daar is ook bevind dat die model ‟n hibridisering is tussen tradisionele openbare administrasie en openbare hervorming aangesien dit karaktereienskappe van albei bevat. Die studie is in die vorm van ‟n literêre oorsig gedoen. Navorsing is uitgevoer deur die bestudering van verskeie geskrifte oor nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daarbenewens het die outeur relevante inligting binne die PPECB, die Suid-Afrikaanse Departement van Landbou, Bosbou en Visserye en die uitvoernywerheid, ingesamel. Nog inligting is ook bekom deur ongestruktureerde onderhoude met senior werknemers van die PPECB te voer.
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Manenti, Olivier. "Le marché en droit des marchés publics : enjeux théoriques et perspectives analytiques." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM1000.
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Cette thèse a un objet théorique et un objet pratique. L'objet théorique est double. Il s'agit de démontrer la possibilité d'une réception juridique de l'analyse économique du droit. Cela nécessite de se placer dans les postulats de la postmodernité tant dans l'approche du concept d'Etat que dans celle de la règle juridique. La recherche se place alors résolument dans la doctrine théorique de l'approche de la règle juridique à travers le paradigme du réseau. Dans cette perspective théorique, le droit des marchés publics n'est que le support de cette démonstration. Mais il en devient aussi l'objet pratique. Le marché public est ainsi un acte dans l'économique et un acte économique. En tant que contrat de l'achat public, le marché public place la personne publique ou assimilée dans une relation d'échange économique. La notion générale de contrat permet de percevoir le marché public comme le support juridique d'un échange économique. Mais le recours aux marchés publics est aussi un choix de gestion. Il est est alors l'une des options possibles dans la gestion administrative contemporaine axée sur la recherche de la rationalisation de l'action administrative. Le marché public est alors perçu comme un acte juridique ayant aussi une source économique. En tant qu'acte économique, le marché public entretient alors des rapports d'interaction avec les règles de droit de la concurrence. Or le droit des marchés publics est lui-même le droit d'une concurrence spécifique. Cette mutation de la réception de l'économique dans les marchés publics et les règles les encadrant permet l'avènement d'un juge administratif du contrat économisteThis research deals with how the French and the European public procurement laws integrate the economic analysis of contract. The theoretical approach is based on Law taken under the network theory. In a first point, the public contract is taken under the relation between the general definition of contract and the economic notion of exchange. The second point deals with the new public management theories and the public procurement contracts. In this point, It is examined how the choice of buying influences the organization of public agencies. The third and the fourth points deal with consequences of taking the public procurement contract as an economic action. It is discussed the relation between the public procurement law and the competition law; especially how the public procurement law is, in itself, a specialized competition law. This new evolution offers to French administrative judge, taken as the judge of all the administrative contracts, a way to become an economic judge
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Nogueira, Leila de Mello Yañez. "Estabilidade versus flexibilidade: a dicotomia necessária à inovação na gestão de recursos humanos em uma organização pública, estatal eestratégica como Bio-Manguinhos / Fiocruz." reponame:Repositório Institucional da FIOCRUZ, 2009. https://www.arca.fiocruz.br/handle/icict/2500.
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Made available in DSpace on 2011-05-04T12:36:29Z (GMT). No. of bitstreams: 0
Previous issue date: 2009Este trabalho propõe analisar o fenômeno da terceirização desenvolvido ao longo das duas últimas décadas em Bio-Manguinhos. Trata-se de um estudo de caso realizado na unidade de produção de vacinas e reagentes para diagnóstico da Fundação Oswaldo Cruz. Inicialmente foi realizado um estudo de cenário, analisando a política de gestão do trabalho desenvolvida pelo Estado brasileiro para as instituições públicas. A seguir, a análise passou a verificar a inserção da Fiocruz nessas políticas, desde a sua criação e no decorrer de vigência de diferentes formas de contratação, alternando da extrema rigidez para a total flexibilidade sempre com foco na gestão do trabalho, e, como essas políticas se refletiram no desempenho de Bio-Manguinhos. Baseado no contexto da conformação do Estado e na análise do desempenho da unidade, o trabalho critica a falta de planejamento e de prospecção dessas políticas, que favoreça a inovação de processos, produtos e procedimentos e o desempenho pleno de uma unidade de produção de insumos para a saúde, tão necessários ao atendimento das necessidades da população brasileira. Critica também, a ausência de um modelo de Estado consolidado que sirva de arcabouço à formulação dessas políticas. Devido às fortes críticas dos órgãos de controle acerca da extrapolação dos limites da terceirização praticada nas últimas duas décadas e à falta de definição clara desses marcos legais, o trabalho apresenta uma metodologia baseada nas atribuições dos cargos do plano de carreiras da Fiocruz e culmina com a apresentação de uma matriz de atribuições passíveis de serem realizadas por contratação indireta. Conclui pela necessidade de convivência de dois quadros de trabalhadores: um permanente formado por servidores, estáveis e de carreira e outro flexível, executado por contratação indireta, de caráter eventual, temporário ou de apoio às atividades relacionadas à missão de Bio-Manguinhos. O trabalho ainda sugere a aplicação da mesma metodologia às demais unidades da Fiocruz e que a instituição afirme, frente aos órgãos de controle, quais atividades que ela precisa manter no quadro de servidores permanente e quais ela quer delegar a terceiros sem contudo, ferir a legislação vigente. Por fim, constata-se que a metodologia apresentada ameniza, mas não resolve o problema, dessa forma, recomenda-se à Fiocruz buscar mecanismos que altere o modelo de gestão pelo qual está submetida a fim de viabilizar as duas formas de incorporação de mão-de-obra.
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Di, Francesco Michael Francis. "Program Evaluation and Policy Management in Australian Central Agencies." Phd thesis, 1996. http://hdl.handle.net/1885/45741.
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Of the many components of reform to Australian government administration in the 1980s, the introduction of systematic program evaluation is perhaps one of the least examined. This thesis seeks to assess the Federal Labor Government's evaluation strategy as an instrument for enhancing what are here termed the policy management capacities of central agencies. It proceeds in two steps. First, the thesis traces in detail the development of program evaluation policy in Australian federal government from the effectiveness reviews of the Coombs Report of 1976 to the current evaluation strategy, and argues that, despite competing purposes for it, evaluation was intended primarily to serve decision making in central government. This policy aim was cemented by the economic crisis of the mid 1980s and framed around budgetary issues by its steward, the Department of Finance. Second, in order to assess the impact of the evaluation strategy, the thesis develops a framework for analysing program evaluation as one instrument for strengthening the core policy management functions of central agencies. In this context, policy management is essentially a coordination task. The contribution of evaluation to two aspects of policy management-resource coordination, and policy development and coordination-is examined. The findings confirm that attempts to formalise evaluation processes have had a variable impact- central budgetary processes remain dependent on relatively informal assessment procedures, although recent attempts to enhance policy coordination through the evaluation of policy advising processes have proved potentially to be more influential. In conclusion, the thesis argues that the evaluation strategy represented a credible attempt to better inform policy making in central government, but suffered for want of clear policy design and firm execution that resulted in only a marginal impact on these processes.
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"Contingency planning models for Government agencies." University of Technology, Sydney. School of Computing Sciences, 1996. http://hdl.handle.net/2100/245.
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This report describes a research study into the current situation within Federal, State Government and selected private sector agencies, assessing contingency plans for Information Systems and suggests models for state-wide planning against Information Systems disasters. Following a brief look at various phases of contingency plan development, the study looks into the factors that prompt organisations to prepare contingency plans. The project involved a survey of current Information Systems contingency plans in the government agencies in the states of Victoria, Western Australia, South Australia, New South Wales and in the Australian Capital Territory. It also included two major banks, an insurance company and two computer services bureaux in the private sector within New South Wales. The survey determined that particular factors play important roles in the decision by organisations to commence contingency planning. These include actual disaster experience, senior management support, auditor's comments, legal requirements, risk analysis and business impact study, economic considerations, insurance requirements, contract commitment, new staff and introduction of new hardware and software. The critical success factors in contingency planning include regular maintenance and testing of the plan. The project also discusses the current contingency planning environment within New South Wales Government agencies and suggests cost-effective models for state-wide adoption.
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Grison, Moreno. "Employee participation in the Australian Taxation Office: a study of middle and frontline management responses." Thesis, 1997. https://vuir.vu.edu.au/17894/.
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There is increasing interest in employee participation in the workplace. This
has in part been attributed to support for the process by Government, employers,
unions and tribunals. During the 1980s, legislative support was provided by the
Federal Government in the form of the industrial democracy provisions of the Public
Service Reform Act 1984. Since the late 1980s, the federal industrial tribunals have
encouraged the adoption of participation as a vehicle through which change might
occur, such change being driven by the economic imperatives of global competition
and its importance to the Australian economy. The Australian Industrial Relations
Commission (AFRC), in 1991, required the parties to include provisions for
consultation in their enterprise agreements and insisted on enterprise bargaining being
conducted in a consultative manner. Employee participation has thus become an
important management tool in the application of human resource policies and policy
objectives.
Past research has shown that middle and frontline management commitment
and support for employee participation programs are key factors in determining the
effectiveness of such programs. This study explores middle and frontline
management responses to the implementation of employee participation within the
Australian Taxation Office and the impact of that program on middle and frontline
managers in that organisation.
Adopting a case study approach, the study uses evidence from two branch
offices of the Australian Taxation Office to show the responses of middle and
frontline management to the adoption of employee participation as a means of
introducing a performance management program and the impact of that initiative on
middle and frontline management in those branches.
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Thompson, Jennifer Lee. "Public sector reform in Australia : the efficiency and effectiveness of Centrelink and the Job Network." Phd thesis, 2007. http://hdl.handle.net/1885/147118.
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Dedekorkut, Ayşin Deyle Robert E. "Determinants of success in interorganizational collaboration for natural resource management." 2004. http://etd.lib.fsu.edu/theses/available/etd-01062004-231112.
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Thesis (Ph. D.)--Florida State University, 2004.Advisor: Dr. Robert E. Deyle, Florida State University, College of Social Sciences, Dept. of Urban and Regional Planning. Title and description from dissertation home page (viewed June 16, 2004). Includes bibliographical references.
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Malunga, Chiku Watchman. "Improving the effectiveness of strategic planning in local NGOs in Malawi." Thesis, 2007. http://hdl.handle.net/10500/556.
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The study set out to investigate factors influencing the effectiveness of strategic planning processes among local NGOs in Malawi. Employing qualitative methods, the study used the 'levels of complexity' and 'stages of organization development' models to analyze factors influencing the strategic planning process and the roles and responsibilities played by the board, management, donors, consultants and communities respectively in five selected local NGOs.
The study revealed that the level of implementation of the strategic plans was low (46%). In comparison, the implementation was lower for organizational capacity building activities as compared to project activities. HIV and AIDS NGOs had higher levels of implementation as compared to their human rights counterparts. The major causes of the low implementation were the local NGOs' inadequate financial independence from donors to respond effectively and autonomously to the needs and priorities of their beneficiaries; and inadequate capacity for the boards, management, donors, consultants and communities to effectively go through the strategic planning process.
In order to improve the strategic planning processes among the local NGOs, the study recommends that local NGOs must become less dependent on 'non developmental donor funding' through:
• Making themselves and their services more relevant and therefore more needed by both the beneficiaries and the donors,
• Developing skills to negotiate with donors for more 'developmental or good quality funding',
• Identifying alternative sources of funding while taking care not to be distracted from their core mandate and;
• Investing in the 'strategic capacity' of the board, management, donors, consultants and communities to effectively manage the strategic planning process.
Finally, the study recommends that in order to ensure effectiveness of the strategic planning processes, literature or theories guiding the strategic planning processes in local NGOs need to provide guidance on the facts that most local NGOs are not financially sustainable, they do not have adequate capacity to effectively manage the strategic planning process and that they often are not accountable to the communities they serve.Development Studies
D.Litt. et Phil. (Development Studies)
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Mukumbareza, Caroline. "Evaluating citizen satisfaction with the quality of e-government information services provided by Southern African Development Community governments." Thesis, 2015. http://hdl.handle.net/10321/1190.
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Submitted in partial fulfillment of the requirements for the Degree M-Tech: Information Technology, Durban University of Technology, 2014.This dissertation reports on an empirical evaluation of citizen satisfaction with e-government information services provided by Southern African Development Community (SADC) governments, since citizens perceive service quality as an effective indicator of e-government shortfalls. Few studies have been conducted in SADC countries to empirically evaluate the satisfaction of regarding e-government services. An e-government satisfaction model was applied, which is a non-linear framework with interactive quality proxies. A total of 364 respondents was used for data collection. An analytic modelling technique of Partial Least Squares (PLS) was used to predict the factors that most influence citizen satisfaction with e-government information services provided by SADC governments. The resulting model fits the data with a high goodness of fit (GoF) of 0.62 and a model predictive power (R2) of 0.60 for the global model. In addition, the results of this study show that perceived quality is the most influential factor affecting citizen satisfaction with e-government information services, followed by citizen complaint handling and then citizen expectation. Finally, this study used PLS to rank the SADC countries involved in this study in terms of which country is offering the best level of e-government information services and customer satisfaction. The results indicate that South Africa was ranked highest and Tanzania lowest.
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Atreya, Binod. "The applicability of new public management to developing countries: a case from Nepal." Thesis, 2002. https://vuir.vu.edu.au/15559/.
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The main purpose of this study was to analyze the new public management reforms practiced by some of the developed countries and determine their applicability to Nepal. New Public Management (NPM) was defined as cost cutting and downsizing, introducing agencies, separation of purchaser and provider, decentralization of management
authority, performance management, introduction of market mechanisms, changes in personnel systems and quality and customer responsiveness. The term 'applicability' was determined by the perceived usefulness of NPM to stakeholders. The main focus of this research was to find an answer to the pertinent question - Is NPM applicable to Nepal? This research explored the political and bureaucratic environment inherent in Nepal, examined the influence of political and bureaucratic factors to the applicability of NPM and suggested recommendations for future reform in Nepal.