Journal articles: 'Actor engagement'

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Nenonen, Suvi, and Kaj Storbacka. "Actors, Actor Engagement and Value Creation." Journal of Creating Value 4, no. 2 (November 2018): 196–98. http://dx.doi.org/10.1177/2394964318809172.

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Li, Loic Pengtao, Biljana Juric, and Roderick J. Brodie. "Actor engagement valence." Journal of Service Management 29, no. 3 (May 4, 2018): 491–516. http://dx.doi.org/10.1108/josm-08-2016-0235.

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Purpose Valence is one of the key dimensions underlying actor engagement, yet there is limited research to provide a comprehensive understanding of the concept. The purpose of this paper is to conceptualise engagement valence in actor networks and develop an agenda for future research. Design/methodology/approach The exploration of the psychological foundations of the concept of valence and a systematic literature review from a multiple database search contribute to four sets of propositions defining the domain of the concept of actor engagement valence. Findings The propositions posit that valence resides in the engaging actor’s past, current and future psychological dispositions, which can shift between positive, negative and ambivalence. Actor engagement valence is triggered by the engagement objects and value propositions of other actors in the network. The antecedents of actor engagement valence comprise individual factors such as cognitive evaluations and hedonic feelings, as well as network-related factors such as social norms and shared beliefs, and the network structure. The net balance of actor engagement valence determines the actor’s engagement behaviours, and this relationship is moderated by individual and network factors. Originality/value This is the first study to conceptualise actor engagement valence, which contributes to the refinement of the actor engagement concept. This research defines the conceptual domain, deepens the understanding and provides an agenda for future research into the valence of engagement among actors in networks. The study recognises the institutional influences on actor engagement valence, and contributes to an understanding of the nature of actors’ psychological dispositions and how their valence determines the actors’ behavioural engagement manifestations.

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Li, Loic Pengtao, Biljana Juric, and Roderick J. Brodie. "Dynamic multi-actor engagement in networks: the case of United Breaks Guitars." Journal of Service Theory and Practice 27, no. 4 (July 10, 2017): 738–60. http://dx.doi.org/10.1108/jstp-04-2016-0066.

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Purpose The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research. Design/methodology/approach An abductive theorizing approach uses a longitudinal case study to develop a theoretical framework of the iterative process of multi-actor engagement. The authors draw on the contemporary literature on engagement, service-dominant logic and value propositions. Findings The research shows that engagement conditions, via actors’ appraisals, lead to engagement properties and result in engagement outcomes as the new conditions for the next iteration. Changes within this multi-actor engagement process lead the network to evolve over time. Research limitations/implications The authors highlight the importance of adopting a dynamic multi-actor perspective of engagement and provide foundations for further research. The use of longitudinal methods that focus on the groups of actors in the evolving network is a key consideration. Practical implications There is the need to understand and measure the dynamic process of engagement among different groups of actors within networks in the service context. Originality/value This is the first empirical study to explore the dynamics of engagement among multiple actors in the network. This leads to the expansion of Storbacka et al.’s (2016) conceptual work by identifying the iterative nature of the multi-actor engagement process, and new components in the process (i.e. actors’ connections, value propositions and engagement outcomes), as well as clarifying existing ones (e.g. engagement properties and actors’ appraisals).

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Ayi Wong, Diana, Jodie Conduit, and Carolin Plewa. "Initiating actor engagement with novel products." Marketing Theory 20, no. 3 (November 11, 2019): 299–319. http://dx.doi.org/10.1177/1470593119887474.

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While organizations continue to face extensive pressure to introduce novel products to the market, the question of how customers initiate engagement with novel products remains unanswered. This article draws on the ecosystem perspective of engagement, utilizing the lens of actor engagement, to develop a conceptual framework for actor engagement with novel products. It elaborates our understanding of the indirect interaction that actors have with a focal object through other actors. It demonstrates that through vicarious learning, actors establish cognitive, emotional, behavioral, and social interactions with the novel product. Further, it explicates a process in which legitimacy judgments, at the micro- and macrolevels, play a central role in facilitating and evaluating engagement with products. This framework offers an important contribution to theory by elucidating the facilitating role of learning and introducing the concept of legitimacy to the engagement literature. A set of propositions is presented, and a future research agenda proposed for each of these propositions.

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Stadtelmann, Michael, Herbert Woratschek, and Christina Diederich. "Actor engagement in online health communities." International Journal of Pharmaceutical and Healthcare Marketing 13, no. 4 (November 4, 2019): 500–515. http://dx.doi.org/10.1108/ijphm-06-2018-0033.

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Purpose This study aims to deal with actor engagement practices and identifies different roles in actor engagement (AE), using the service-dominant logic (S-D logic) literature and the pivotal concept of value co-creation within the frame of engagement platforms. Design/methodology/approach The context of this research is an online health community, provided by a pharmaceutical firm, which moderates the interaction between its members. The authors use a grounded theory approach with the methodology of netnography. These research are based on the approaches of ethnography and is a suitable qualitative method for analyzing human behavior in certain situations. Findings The results indicate that customers and/or actors operate as resource integrators in the perspective of S-D logic. Independent social and economic actors adopt both the roles of service providers and service beneficiaries in a reciprocal manner. Value co-creation in online communities based on practices, which actually define the respective role. Three main engagement practices are identified: information-, advising- and empathy-practices. Research limitations/implications The findings point to the importance of the dynamic and interactive concept of actor engagement and present a clearer understanding of customer, who act both in provider- and beneficiary-roles. However, it becomes evident that a customer orientation should address the actor playing a beneficiary-role, who uses (or selects) the value proposition, and not actors who play the role of financial resources provider. Originality/value In recent years, the construct of AE, and, in particular, customer engagement have been established both in theory and in practice. However, there are few empirical research publications so far, that try to explain engagement practices in online communities, especially in the healthcare sector.

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Wajid, Anees, Muhammad Mustafa Raziq, Omer Farooq Malik, Shahab Alam Malik, and Nabila Khurshid. "Value co-creation through actor embeddedness and actor engagement." Marketing Intelligence & Planning 37, no. 3 (May 7, 2019): 271–83. http://dx.doi.org/10.1108/mip-07-2018-0241.

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Purpose It is argued that the service-dominant (S-D) view of the value co-creation concept is mainly of a macro nature and is difficult to examine empirically. In this regard, marketing research using the micro-foundation theory proposes some conceptual models, through which relationships (involving value co-creation) at a micro/meso level may be studied. The purpose of this paper is to add to such exchanges regarding value co-creation and conceptualize the link of embeddedness of an actor (in a service-ecosystem) to their engagement in the value co-creation process. Design/methodology/approach The authors draw on the S-D logic and the value co-creation concept and make propositions with regard to two micro-foundational concepts: actor engagement and actor embeddedness. Findings The authors show that actor embeddedness can be considered as an antecedent of actor engagement, which leads to value co-creation at a macro level and perceived value in context at the micro level. Originality/value The authors fill some gaps in literature with regard to S-D logic and value co-creation by combining two micro-foundational concepts: actor engagement and actor embeddedness and propose how through these, some macro-level outcomes such as value co-creation and resource integration may be determined.

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Alexander, Matthew J., Elina Jaakkola, and Linda D. Hollebeek. "Zooming out: actor engagement beyond the dyadic." Journal of Service Management 29, no. 3 (May 4, 2018): 333–51. http://dx.doi.org/10.1108/josm-08-2016-0237.

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Purpose The purpose of this paper is to broaden extant understanding of actor engagement behavior beyond its currently dominant dyadic (micro-level) focus, by examining it from multiple levels of aggregation within a service ecosystem framework. Design/methodology/approach This conceptual paper draws on service-dominant logic and structuration theory as theoretical lenses to inform engagement research. Findings By means of a stepwise exercise of “zooming out,” the paper introduces a multi-perspective (micro-, meso-, macro- and meta-level) view of actor engagement that develops understanding of multiple engagement contexts, and suggests that balancing multiple roles may result in actor disengagement behavior. The role of reference groups and role conflict associated with balancing multiple roles is critical to understanding why engaged actor proclivities may wax and wane between contexts. Research limitations/implications The paper offers a set of five propositions that can be utilized by engagement scholars undertaking further research in this area. Practical implications Firms need to understand the values and norms embedded in diverse engagement contexts which can affect actor groups’ needs and motivations. Firms should develop appropriate organizational mechanisms to facilitate (rather than impede or obstruct) the desired behaviors of engaged actors. Originality/value The broader context within which engaged actors operate, and its effects on engagement, has been largely overlooked to date. By broadening the analytical perspective on engagement beyond the dyadic this paper reveals previously unaddressed aspects of this phenomenon, such as the role of disengagement behavior, and the effects of multiple engagement contexts on actors’ future behaviors.

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Hollebeek, Linda D., Tor W. Andreassen, Dale L. G. Smith, Daniel Grönquist, Amela Karahasanovic, and Álvaro Márquez. "Epilogue – service innovation actor engagement: an integrative model." Journal of Services Marketing 32, no. 1 (February 12, 2018): 95–100. http://dx.doi.org/10.1108/jsm-11-2017-0390.

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Purpose While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a boundedly volitional theoretical entity, which arises from actors’ structural and agency-based characteristics and constraints. In line with this observation, the purpose of this paper is to develop a conceptual model of actor (i.e. customer, firm, employee) engagement with service innovation. Design/methodology/approach Based on the observed gap, the authors propose an integrative S-D logic/structuration theoretical model that outlines three particular service innovation actors’ (i.e. customers’, the firm’s and employees’) engagement, which comprises institution-driven (i.e. fixed) and agency-driven (i.e. variable) engagement facets. In addition, the authors integrate the key expected characteristics of positively (vs negatively) valenced service innovation engagement for each of these actor groups in the analyses. Findings The authors develop a 12-cell matrix (conceptual model) that outlines particular service innovation actors’ institution-driven and agency-driven engagement facets and outline their expected impact on actors’ ensuing positively and negatively valenced engagement. Research limitations/implications The authors discuss key theoretical implications arising from the analyses. Originality/value Outlining service innovation actors’ structure- and agency-driven engagement facets, the authors’ model can be used to explain or predict customers’, the firm’s or employees’ service innovation engagement-based activities.

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Nesheim, Ingrid, Frode Sundnes, Caroline Enge, Morten Graversgaard, Cors van den Brink, Luke Farrow, Matjaž Glavan, et al. "Multi-Actor Platforms in the Water–Agriculture Nexus: Synergies and Long-Term Meaningful Engagement." Water 13, no. 22 (November 12, 2021): 3204. http://dx.doi.org/10.3390/w13223204.

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Solutions to current complex environmental challenges demand the consultation and involvement of various groups in society. In light of the WFD’s requirements of public participation, this paper presents an analysis of the establishment and development of nine different multi-actor platforms (MAPs) across Europe set up as arenas for long-term engagements to solve water quality challenges in relation to agriculture. The MAPs represent different histories and legacies of engagement; some are recent initiatives and some are affiliated with previous government-initiated projects, while other MAPs are long-term engagement platforms. A case study approach drawing on insights from the nine engagement processes is used to discuss conditions for enabling long-term multi-actor engagement. The perceived pressure for change and preferred prioritization in complying with mitigating water quality problems vary within and among the MAPs. The results show that governmental and local actors’ concern for water quality improvements and focusing on pressure for change are important for establishing meaningful multi-actor engagement when concerns translate into a clear mandate of the MAP. Furthermore, the degree to which the MAPs have been able to establish relationships and networks with other institutions such as water companies, agricultural and environmental authorities, farmers, and civil society organizations influences possibilities for long-term meaningful engagement.

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Sarkum, Sumitro, Abd Rasyid Syamsuri, and Supriadi Supriadi. "The Role of Multi-Actor Engagement." Journal of Open Innovation: Technology, Market, and Complexity 6, no. 4 (December 3, 2020): 176. http://dx.doi.org/10.3390/joitmc6040176.

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This study aims to meet the theoretical needs in answering the problem of the role of the marketing function on the dynamic capability that involves the role of multi actors through engagement. In particular, the study discusses the capabilities of SMEs’ business strategy in the offline to online market. The population of this research are owners, managers, and owners and managers of SMEs in Indonesia. The results of this study indicate that the integration of the supply chain into engagement can address the problem of the role of the marketing function that connects marketing and operations. Supply chain engagement is also able to moderate employee engagement to dynamic marketing engagement but not significantly moderate customer engagement. Meanwhile, the basis of integration as a dynamic capability in market knowledge has a significant effect on the multi-actor engagement consisting of customer engagement, employee engagement, and supply chain engagement. Summary statement of contribution: Our research builds on the three elements of multi-actor engagement that are significant against dynamic marketing engagement. The main finding of this research is that the concept of novelty can answer the proposition with the result that dynamic marketing engagement can improve business performance.

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Blasco-Arcas, Lorena, Matthew Alexander, David Sörhammar, Julia M. Jonas, Sascha Raithel, and Tom Chen. "Organizing actor Engagement: A platform perspective." Journal of Business Research 118 (September 2020): 74–85. http://dx.doi.org/10.1016/j.jbusres.2020.06.050.

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Conduit, Jodie, Ingo O. Karpen, Carolin Plewa, and Michael Kleinaltenkamp. "Business actor engagement: Foundations, developments and opportunities." Industrial Marketing Management 80 (July 2019): 1–3. http://dx.doi.org/10.1016/j.indmarman.2019.04.006.

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Storbacka, Kaj. "Actor engagement, value creation and market innovation." Industrial Marketing Management 80 (July 2019): 4–10. http://dx.doi.org/10.1016/j.indmarman.2019.04.007.

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Breidbach, Christoph F., and Roderick J. Brodie. "Engagement platforms in the sharing economy." Journal of Service Theory and Practice 27, no. 4 (July 10, 2017): 761–77. http://dx.doi.org/10.1108/jstp-04-2016-0071.

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Purpose The purpose of this paper is to identify and delineate research directions that guide future empirical studies exploring how engagement platforms facilitate value co-creation and actor engagement in the context of the sharing economy. Design/methodology/approach The authors adopt a midrange theorizing approach with service-dominant logic as the integrating meta-theoretical perspective to develop a theoretical framework about service platforms, engagement platforms, and actor engagement in information communication technology (ICT) mediated environments. The authors then contextualize the framework for the sharing economy. Findings The authors introduce 20 unique research questions to guide future studies related to service ecosystems, engagement platforms, and actor engagement practices in the context of the sharing economy. Research limitations/implications The sharing economy is an emerging phenomenon that is driven by the development and proliferation of engagement platforms. The engagement platform concept therefore provides a novel perspective for exploration of how ICT can be utilized to facilitate value co-creation and engagement amongst interdependent economic actors in a service ecosystem. Practical implications The purpose of this paper is to guide future academic research, rather than managerial practice. Future research based on the framework can help guide decision-makers to implement and use engagement platforms more effectively. Originality/value This paper offers new insight into the important intersection of ICT and service research, and guides future studies exploring the role of engagement platforms in the context of the sharing economy.

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Ekman, Peter, Jimmie G. Röndell, Elena Anastasiadou, Christian Kowalkowski, Randle D. Raggio, and Steven M. Thompson. "Business actor engagement: Exploring its antecedents and types." Industrial Marketing Management 98 (October 2021): 179–92. http://dx.doi.org/10.1016/j.indmarman.2021.08.009.

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Brodie, Roderick J., Julia A. Fehrer, Elina Jaakkola, and Jodie Conduit. "Actor Engagement in Networks: Defining the Conceptual Domain." Journal of Service Research 22, no. 2 (February 7, 2019): 173–88. http://dx.doi.org/10.1177/1094670519827385.

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Snihur, Yuliya, B. Sebastian Reiche, and Eric Quintane. "Sustaining Actor Engagement During the Opportunity Development Process." Strategic Entrepreneurship Journal 11, no. 1 (October 24, 2016): 1–17. http://dx.doi.org/10.1002/sej.1233.

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Jalas, Mikko, Mikko Rask, Tatu Marttila, and Tero Ahonen. "Futures Work as a Mode of Academic Engagement." Science & Technology Studies 32, no. 3 (September 14, 2019): 44–61. http://dx.doi.org/10.23987/sts.65948.

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Strategic research indicates a problem-oriented, collaborative process of knowledge creation. Analysing a Finnish research project Smart Energy Transition and a related Delphi survey, we conceptualize strategic research as ‘futures work’ and as translations of technologies, time frames and narratives into a future vision. We ask 1) What is the role of the notion of disruption in strategic research and in the acts of translation? 2) What are the available means of articulating “disruption” in a Delphi survey? and 3) How do academics carrying out strategic research align themselves as part of actor networks? We find that the notion of disruption mediates the boundaries between science, business and policy. Moreover, plural time frames of short-term changes in actor networks and long-term speculative visions enable boundary work. Alignment between actors hinges on methodology, specific academic backgrounds and expertize, public energy discourses, national and industry interests, as well as neoliberal policy approaches that see futures as business opportunities.

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Venugopalan, Murale, Bettina Lynda Bastian, and P. K. Viswanathan. "The Role of Multi-Actor Engagement for Women’s Empowerment and Entrepreneurship in Kerala, India." Administrative Sciences 11, no. 1 (March 17, 2021): 31. http://dx.doi.org/10.3390/admsci11010031.

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Entrepreneurship has been increasingly promoted as a means to achieve women’s empowerment in the pursuit of gender equal societies by international development organizations, NGO’s as well as national and local governments across the world. Against this, the paper explores the role and influence of multi-actor engagement on successful empowerment of women based on a case study of Kudumbashree program in a regional context of Kerala, in South India. Our objective is to examine the women empowerment outcomes of the Kudumbashree initiatives, implemented within a multi-actor engagement framework supportive of women’s empowerment through capacity building and social inclusion programs. The case study demonstrates ‘how multiple-level engagements help enhance women’s development and support broad sustainable social change, in view of their sensitivity to the embeddedness of women’s agency under specific socio-political and cultural contexts’. We find that Kudumbashree programs, through its multi-actor engagement, strives for an equilibrium between social change through policy and regulatory change (top down) and social change via mobilizing the people (bottom-up). From a policy angle, the key learnings from the successful outcomes of Kudumbashree may be considered for designing rural and urban community development programs with a focus on the multidimensional empowerment as well as social and economic inclusion of women and other marginalized communities.

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Prior, Daniel D., and Javier Marcos-Cuevas. "Value co-destruction in interfirm relationships." Marketing Theory 16, no. 4 (July 31, 2016): 533–52. http://dx.doi.org/10.1177/1470593116649792.

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Value co-destruction is emerging as an important way to conceptualize non-positive outcomes from actor-to-actor interactions. However, current research in this area neither offers a clear way to understand how value co-destruction manifests nor does it consider the role of actor engagement behaviors. Drawing on a case study in the aerospace industry, the present study begins by identifying and describing two ways in which actor perceptions of value co-destruction form: goal prevention and net deficits. Next, the study identifies and describes nine actor engagement behaviors that moderate actor experiences of value co-destruction. The study also unpacks these concepts at both the actor-to-actor and service ecosystem levels. The article concludes with implications for marketing theory and practice.

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Fehrer, Julia A., Jodie Conduit, Carolin Plewa, Loic Pengtao Li, Elina Jaakkola, and Matthew Alexander. "Market shaping dynamics: interplay of actor engagement and institutional work." Journal of Business & Industrial Marketing 35, no. 9 (September 24, 2020): 1425–39. http://dx.doi.org/10.1108/jbim-03-2019-0131.

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Purpose Combining institutional work and actor engagement (AE) literature, this paper aims to elucidate how the collective action of market shaping occurs through the interplay between market shapers’ institutional work and engagement of other market actors. While markets are shaped by actors’ purposive actions and recent literature notes the need to also mobilize AE, the underlying process remains nebulous. Design/methodology/approach This paper is conceptual but supported by an illustrative case study: the Winding Tree. This blockchain-based, decentralized travel marketplace shapes a market by decoupling existing resource linkages, creating new ones and stabilizing others through a dynamic, iterative process between the market shaper’s institutional work and others’ AE. Findings The paper develops a dynamic, iterative framework of market shaping through increased resource density, revealing the interplay between seven types of market shapers’ institutional work distilled from the literature and changes in other market actors’ engagement dispositions, behaviors and the diffusion of AE through the market. Originality/value This research contributes to the emergent market shaping and market innovation literature by illustrating how the engagement of market actors is a fundamental means of market shaping. Specifically, it advances understanding of how market shapers’ institutional work leads to new resource linkages and higher resource density in emergent market systems through AE. The resultant framework offers an original, critical foundation for future market shaping research.

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Sharma, Piyush, Kokil Jain, Russel P. J. Kingshott, and Akiko Ueno. "Customer engagement and relationships in multi-actor service ecosystems." Journal of Business Research 121 (December 2020): 487–94. http://dx.doi.org/10.1016/j.jbusres.2020.07.031.

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Storbacka, Kaj, Roderick J. Brodie, Tilo Böhmann, Paul P. Maglio, and Suvi Nenonen. "Actor engagement as a microfoundation for value co-creation." Journal of Business Research 69, no. 8 (August 2016): 3008–17. http://dx.doi.org/10.1016/j.jbusres.2016.02.034.

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O’Mahoney, Joe, Hannah O’Mahoney, and Ismael Al-Amoudi. "How can the loggerhead sea-turtle survive? Exploring the journeys of the Caretta caretta using ANT and critical realism." Organization 24, no. 6 (November 16, 2016): 781–99. http://dx.doi.org/10.1177/1350508416672738.

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The endangered loggerhead sea-turtle ( Caretta caretta) nests on the shores of the Mediterranean, but faces threats to its existence from a variety of sources. Answering the question of how this species can survive is complex as it involves examining the relationships between the turtle, its natural environment, local tourists, property developers, conservation organisations, governments and law-makers. We argue that actor-network theory provides a powerful methodology for tracing these relations and identifying crucial actors which enable the survival of this animal. Using a rich ethnography and drawing on insights from 116 interviews, we trace three actor-networks that highlight factors important to the survival of the species. Yet, we also highlight the conceptual difficulties that result from using an actor-network theory ontology for understanding socio-ecological interactions and argue that these may be ameliorated by embedding the actor-network theory methodology within a critical realist ontology. We argue that this engagement between critical realism and actor-network theory offers researchers a powerful method for understanding relations between socio-ecological actors while overcoming some of the theoretical difficulties of actor-network theory.

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Vikkelsø, Signe. "Description as Intervention: Engagement and Resistance in Actor-Network Analyses." Science as Culture 16, no. 3 (September 2007): 297–309. http://dx.doi.org/10.1080/09505430701568701.

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Ripken, Malena, Xander Keijser, Thomas Klenke, and Igor Mayer. "The ‘Living Q’—An Interactive Method for Actor Engagement in Transnational Marine Spatial Planning." Environments 5, no. 8 (July 27, 2018): 87. http://dx.doi.org/10.3390/environments5080087.

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The interaction of stakeholders is regarded key in modern environmental and spatial planning. Marine/maritime spatial planning (MSP) is an emerging marine policy domain, which is of great interest worldwide. MSP practices are characterized by diverse approaches and a lack of transnational cooperation. Actors with various backgrounds have to identify mismatches and synergies to jointly aim towards coherent and coordinated practices. The ‘Living Q’ is a communication method to make actors aware systematically about their viewpoints in an interactive, communicative and playful environment, while it draws on results of a proceeding ‘Q Methodology’ study. Results from ‘Living Q’ exercises with international expert’s groups from European Sea basins show that the method is capable to foster communication and interaction among actors participating in ‘Living Q’ exercises, while having the potential to generate added value to planning processes by actor interaction in a collaborative setting.

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Howrey, Bret, Jaqueline Avila, Brian Downer, and Rebeca Wong. "Social Engagement and Cognitive Function of Older Adults in Mexico and the United States." Innovation in Aging 4, Supplement_1 (December 1, 2020): 560–61. http://dx.doi.org/10.1093/geroni/igaa057.1846.

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Abstract Social engagement is linked to better cognition, but it is unclear if the social engagement of husbands and wives influences their own cognition as well as each other’s cognition in two very different country contexts. Data on married couples come from the 2001 Mexican Health and Aging Study (MHAS) and the 2000 Health and Retirement Study (HRS), with follow-up cognition measured in 2012. Structural equation models (SEM) were used to test the actor-partner interdependence model on the association of social engagement with cognition. In Mexico wives’ social engagement benefited their own cognition as well as their husbands’, but husband’s social engagement was unrelated to cognition. In the U.S. both wives’ and husbands’ social engagement benefited their own cognition, but not each other’s. Results suggest asymmetric patterns of actor-partner interdependence in Mexico, possibly reflecting more traditional social roles of women and co-dependence within couples, but more independence within U.S. couples.

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Ajia, F. O. "Examining adaptation using the Message Actor Channel (MAC) model of communicative water practices." Water Supply 18, no. 4 (October 6, 2017): 1318–28. http://dx.doi.org/10.2166/ws.2017.200.

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Abstract Water utilities rely on technological interventions to achieve household water efficiency. This practice is critiqued as seeking to appeal to the financial interests implied by people's role as customers rather than to achieve behavioural change in householders. A policy analysis reveals that although not prominently evidenced by some water utilities, public engagement is key to long-term demand reduction. This paper presents a systematic review of the demand management literature, specifically outlining key theoretical considerations for public engagement in relation to reducing water demand and their translation into practice in utilities. The aim is to demonstrate the use of a framework for examining engagement in utilities. Findings show that demand management interventions need to exploit: (1) effective frames for messages, (2) the diversity of the public, and (3) communication mediums that facilitate feedback. These insights informed the development of the MAC (Message Actor Channel) model of communicative water practices further used in this study to review public engagement plans for household water efficiency in selected UK water utilities based on processes described in their 2014 water resources management plans. Findings will inform the next stages of a doctoral study that will assess utilities' field engagement of households to reduce water use.

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Finsterwalder, Jörg. "A 360-degree view of actor engagement in service co-creation." Journal of Retailing and Consumer Services 40 (January 2018): 276–78. http://dx.doi.org/10.1016/j.jretconser.2016.08.005.

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Kurokawa, Megumi, Libby Schweber, and Will Hughes. "Client engagement and building design: the view from actor–network theory." Building Research & Information 45, no. 8 (September 26, 2016): 910–25. http://dx.doi.org/10.1080/09613218.2016.1230692.

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Quinlan, Andrea. "Imagining a Feminist Actor-Network Theory." International Journal of Actor-Network Theory and Technological Innovation 4, no. 2 (April 2012): 1–9. http://dx.doi.org/10.4018/jantti.2012040101.

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Feminism and Actor-Network Theory (ANT) have often been considered opposing theoretical and intellectual traditions. This paper imagines a meeting between these seemingly divergent fields and considers the theoretical and methodological challenges that ANT and feminism raise for one another. This paper examines an empirical project that calls for an engagement with both ANT and feminism. Through the lens of this empirical project, three methodological questions that an alliance between ANT and feminism would raise for any research project are considered: 1) Where does the analysis start? 2) What can be seen once the research has begun? 3) What about politics? The potential places where ANT and feminism can meet and mutually shape research on scientific practice and technological innovation are explored. In doing so, this paper moves toward an imagining of a feminist ANT.

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Simatupang, Erwinton, and Vandy Yoga Swara. "Membaca Arena Baru Subpolitik Anak Muda dalam Memaknai Risiko Industri Ekstraktif." Jurnal Studi Pemuda 8, no. 2 (October 11, 2019): 99. http://dx.doi.org/10.22146/studipemudaugm.48429.

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This article reveals the dynamics of youth subpolitics engagement amidst concern about environmental, social and economic risks of extractive industry operations. By focusing specifically on one of industrial locations as a case study, we explore how young people reflect nowadays and future various risks. This research uses a qualitative method with descriptive approach. Data is collected through focus group discussion (FGD), interview, and documentation. Behind youth subpolitics engagement discourse, we found that a change designed by young people leads to the risks. At this point, youth subpolitics engagement attempts to capitalize the risks that they initially against. At micro level, it turns out that a dominant actor controls youth subpolitics engagement. Applying the theoretical approach of strategic action fields developed by Neil Fligstein and Doug Mc Adam, we analyze how the dominant actor changes an arena of youth subpolitics engagement in dealing with the risks of extractive industry. As a result, young people depend on extractive industry operations.

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Voillat, Claude. "Pushing the humanitarian agenda through engagement with business actors: the ICRC's experience." International Review of the Red Cross 94, no. 887 (September 2012): 1089–114. http://dx.doi.org/10.1017/s1816383113000507.

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AbstractLarge companies can have both massively positive and massively negative impacts on communities, be it directly through their operations or indirectly through their influence on decision-makers. This is particularly true when business operations take place in conflict-affected or high-risk areas. Humanitarian organisations endeavouring to bring protection and/or assistance in these areas cannot, therefore, ignore these influential actors. Engagement with business actors – as well as with any other societal actor – should be framed within a clear rationale in order to deliver positive results. This article introduces the rationale that has been developed by the International Committee of the Red Cross (ICRC) and offers some examples of past engagement between the ICRC and business actors. It notes that occasions for humanitarian organisations to engage with business actors are likely to become more frequent in the coming years and argues that this trend, if properly managed, offers humanitarian organisations opportunities to leverage energies, know-how, and resources from the business sector for the benefit of the persons and communities that humanitarian organisations strive to protect and assist.

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Guazzo, Gianluca Maria, and Vilma Çekani. "How Nudge can support Smart Governance in Smart Cities Ecosystems: An A4A framework." ITM Web of Conferences 51 (2023): 02002. http://dx.doi.org/10.1051/itmconf/20235102002.

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Smart cities can be defined as a place where traditional networks and services are made more efficient through the use of ICT innovations for the benefit of their citizens and business (European Commission, 2022). This implies that smart cities are ecosystems where each actor, thanks to new technological solutions, can contribute to the good of the community by nudging a series of behaviors aimed at social rather than individual wellbeing. Nudging can improve citizens’ engagement in the smart governance decision-making process and influence their behavior in smart cities. There is a similarity between nudges and smart cities as they both aim to offer an optimal lifestyle as well as a sustainable and healthier one. Thus, the purpose of this study is to present how nudge can influence smart governance, supporting factors such as policy domain, trust, political and institutional environment, and internet reach and use by using the cyclical model of the actor-for-actor model (A4A), which gives a panorama on their intentionality and finality alignment, while exploring how resource integration works. Therefore, this theoretical study shows all variable’s relationships and their impact on supporting smart governance in smart city ecosystems by having citizens as major actors. This research can support policymakers to understand better the citizen’s engagement citizens and prepare through ICT technologies the possible choices for them to help integrate their resources.

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Ajiboye, Esther, and Taiwo Abioye. "When citizens talk: Stance and representation in online discourse on Biafra agitations." Discourse & Society 30, no. 2 (February 2, 2019): 117–34. http://dx.doi.org/10.1177/0957926518816197.

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Biafra secessionist agitations in Nigeria continue to generate varied conversations online and offline. This study applies critical discourse analysis and the appraisal framework in examining social actor representations in the ongoing Biafra agitations in Nigeria. It analyses posts produced by interlocutors, as they express variegated stances towards the agitations and its actors, within two vibrant Nigerian digital communities, Nairaland and Nigeria Village Square. This study identifies binary social actor positioning, revealing both negative valence and positive self-representation strategies towards the agitations and principal social actors in the agitations. Expressed within the appraisal resources of attitude, engagement and graduation, these valuations result in the distribution of socially and emotionally constructed identities for the principal social actors in the agitations. Such distribution is socio-cognitive, as there is the likelihood that the representations might evolve into the creation of new ideological orientations or the reinforcement of existing ideological leanings, whose consequences are potentially double-edged for tranquillity in the Nigerian polity.

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Adonis, Abid A. "Critical Engagement on Digital Sovereignty in International Relations: Actor Transformation and Global Hierarchy." Global: Jurnal Politik Internasional 21, no. 2 (December 26, 2019): 262. http://dx.doi.org/10.7454/global.v21i2.412.

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The idea of digital sovereignty in the last twenty years increasingly reifies into chiefly policy making debates as the reaction of China’s determined activism on internet governance, Snowden’s case, and increasingly big internet corporations’ unchecked endeavors. International actors’ growing concerns on security, economy, data protection, and socio-political issues invoke new discourses on digital sovereignty since it bears global political consequences by nature. This stimulates recent intellectual debate in academic literature on how digital sovereignty affects (or be affected by) international politics. This article critically examines the development of digital sovereignty literatures. This article classifies literature taxonomically on four major themes: the conceptual development of digital sovereignty; actors in digital sovereignty; digital sovereignty and global internet governance; and categorical issues on digital sovereignty. This article argues that the development of literature on digital sovereignty is still largely dominated by state-centered and security-politics narrative. This article calls for global digital hierarchy and necessitates actor transformation approach in order to spur future exploration on digital sovereignty. Instead of drawing close-ended conclusion of the ongoing debate of digital sovereignty, this article positions itself as an intermediary text to drive more questions and call for broader potential development of the topic’s research agenda.

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Carrasco-Polaino, Rafael, Ernesto Villar-Cirujano, and Miguel-Ángel Martín-Cárdaba. "Artivism and NGO: Relationship between image and 'engagement' in Instagram." Comunicar 26, no. 57 (October 1, 2018): 29–38. http://dx.doi.org/10.3916/c57-2018-03.

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Due to the increasing importance of acquiring technological tools in communication strategies, and while taking into account that non-Governmental Organizations (NGO) use Instagram as a potential artivist tool to disseminate their initiatives and needs, the present article aims to investigate the form and content of photographs published in the social website Instagram during 2017 by the 20 most relevant NGOs at the international level. Specifically, we study the choice of formal elements, such as the design and editing, the intended purpose and feeling of the message transmitted in the photographs, as well as the type of actor or actors of the images (including their role, number, gesture, sex and age). In addition, we study the use and the engagement generated by children’s images. Content analysis, non-parametric statistical analysis with Chi-square test and variance analysis (ANOVA) are used as methodologies. The results of the study show how prototypical images used by NGOs (young children enjoying the benefits of aid with positive appearance and gestures) present content and formats that do not correspond to the type of image that generates more engagement from the target audience. Debido a la creciente importancia que adquieren las herramientas tecnológicas en las estrategias de comunicación, y teniendo en cuenta que las Organizaciones no Gubernamentales (ONG) utilizan Instagram como una herramienta con potencial artivista para difundir sus iniciativas y necesidades, el presente artículo tiene como objetivo investigar la forma y el contenido de las fotografías publicadas en esta red social a lo largo del año 2017 por las 20 ONG más relevantes a nivel internacional. En concreto, se estudia la elección de elementos formales, como el tipo de plano o la edición, la finalidad del mensaje que se quiere trasladar o el sentimiento transmitido en las fotografías, así como el tipo de actor o actores protagonistas de las imágenes (rol, número, gesto, sexo y edad). Además, se estudia el «engagement» generado por las fotografías y el uso que se hace en ellas de la figura del niño. Se utiliza como metodología el análisis de contenido, el análisis estadístico no paramétrico con prueba de Chi-cuadrado y el análisis de varianzas (ANOVA). Los resultados del estudio muestran cómo la imagen prototípica que usan las ONG -receptor de la ayuda menor de edad, disfrutando de los beneficios de esta ayuda y con gesto positivo- presenta un contenido y un formato que no se corresponden con el tipo de imagen que más «engagement» genera entre los usuarios y seguidores.

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BOUTIN, J. D. KENNETH. "Balancing Act: Competition and Cooperation in US Asia-Pacific Regionalism." Japanese Journal of Political Science 12, no. 2 (June 24, 2011): 179–94. http://dx.doi.org/10.1017/s1468109911000028.

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AbstractWhile the United States is an important Asia-Pacific actor, its engagement with the region is complex and often difficult. Not only must US regionalism balance the diverse requirements of an ambitious policy agenda, but also US policy norms and priorities often clash with those of other regional actors. This has important implications for the capacity of the United States to provide regional leadership. Recent years have seen growing policy convergence between the United States and other Asia-Pacific actors, particularly in economic terms, but US regionalism continues to feature competition alongside collaboration.

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Hollebeek, Linda D., and Tor W. Andreassen. "The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value." Journal of Services Marketing 32, no. 1 (February 12, 2018): 1–7. http://dx.doi.org/10.1108/jsm-11-2017-0389.

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Purpose While research on customer engagement and service innovation is rapidly emerging, limited insight exists into the interface of these topic areas. However, given the shared notion of (e.g. customer/firm) interactivity across these concepts, the purpose of this paper is to explore their theoretical interface that remains nebulous to date. Design/methodology/approach Building on a literature synthesis, the authors develop an S-D logic-informed “hamburger” model of service innovation that depicts the service innovation process, and its ensuing outcomes for particular actor groups, including the firm, its customers, etc. They conclude by proposing frontiers for future research that arise from the model. Findings The authors explore the theoretical foundations of customer engagement and service innovation, and integrate these in their S-D logic-informed “hamburger” model of service innovation. In the model, they acknowledge the key role of organizational resources in enabling service innovation, which will interact with specific service innovation actors (e.g. customers, employees) to create successful service innovations. The model next proposes service innovation development and implementation, from which focal service innovation actors will seek, and derive, particular types of value (e.g. profit for the actor of the firm), as shown at the top of the model. They conclude by offering a set of future research directions that arise from the model. Research limitations/implications The S-D logic-informed “hamburger” model of service innovation can be used to guide future research into service innovation, including studies investigating service innovation’s role in driving customer engagement and value. Practical implications The attained insight will be useful to managers seeking to enhance their service innovation-based returns (e.g. by suggesting ways in which service innovation can enhance customer engagement). Originality/value The authors propose a novel, S-D logic-informed “hamburger” model of service innovation and its key antecedents (e.g. firm-based resources) and consequences (e.g. customer engagement and value).

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Roth, Stefan, Sophie Mentges, and Thomas Robbert. "Actor Engagement in Business Model Innovation - The Role of Experimentation in New Ventures' Business Model Design." Marketing ZFP 43, no. 4 (2021): 45–62. http://dx.doi.org/10.15358/0344-1369-2021-4-45.

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This study emphasizes the interplay between thought experimentation (Felin and Zenger 2009) and actor engagement (Brodie et al. 2019) in the pre-seed phase of the business model design process for new ventures (Snihur and Zott 2020). The review on entrepreneurial learning and action revealed that, while the experiential learning benefits of experimentation are largely undisputed, we know little about cognition and thought experimentation in business model innovation. This aspect, however, is crucial to new ventures, which are particularly vulnerable to uncertainty and financial constraints. Experimentation needs to be considered at a more profound level of analysis. This study draws on qualitative interviews with founders to uncover three forms of thought experimentation: purposeful interactions, incidental interactions, and theorising. We perceive thought experimentation as a process by which entrepreneurs cognitively and through interactions with other actors, evaluate their business model. The study also specifies six roles of engagement behaviour, including teaching, supporting, mobilising, co-developing, sharing, and signalling, by which actors influence the three forms of thought experimentation.

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Li, Loic Pengtao, Biljana Juric, and Roderick Brodie. "NEGATIVE ACTOR ENGAGEMENT IN STUDENT LEARNING SYSTEM: CONCEPTUALISATION, SCALE DEVELOPMENT AND VALIDATION." Global Fashion Management Conference 2018 (July 30, 2018): 794. http://dx.doi.org/10.15444/gmc2018.07.05.02.

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Fagan, Jay, and Rob Palkovitz. "Coparenting and father engagement among low-income parents: Actor–partner interdependence model." Journal of Family Psychology 33, no. 8 (December 2019): 894–904. http://dx.doi.org/10.1037/fam0000563.

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Berman, Ayelet. "Between Participation and Capture in International Rule-Making: The WHO Framework of Engagement with Non-State Actors." European Journal of International Law 32, no. 1 (February 1, 2021): 227–54. http://dx.doi.org/10.1093/ejil/chab014.

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Abstract There has been a tremendous rise in the participation of non-state actors – notably business – in international rule-making. While such participation has many benefits, the risk that rule-making gets captured – that is, that rules are made in line with business’ profit-driven interest rather than in the public interest – has increased too. This article, first, explores the growing problem of capture in international rule-making and identifies three modes of capture that have become particularly prevalent in international policy-making: information capture, representational capture and resource capture. The article then explores the World Health Organization’s (WHO) 2016 Framework of Engagement with Non-State Actors (FENSA) and how effectively it manages these risks. FENSA is interesting because it is the first policy by an international organization seeking to comprehensively and systematically regulate non-state actor engagement and to prevent related risks. In assessing FENSA, the article focuses on the WHO’s engagement of two main actors: the Big Food industry and voluntary donors. Finally, the article seeks to draw more general lessons as to the capacity of FENSA-like reforms to prevent capture in international rule-making.

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Rendtorff, Jacob Dahl. "Engagement for Freedom." Eco-ethica 8 (2019): 93–107. http://dx.doi.org/10.5840/ecoethica20206125.

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This article presents Jean-Paul Sartre’s concept of the tension between existence and politics and the role of political commitment in existentialist philosophy. Based on Sartre’s concept of engagement, the article analyzes the transition from the personal to the political perceived as a movement from personal moral consciousness to the awareness of the importance of the individual as a social actor and citizen in society. Sartre’s concept of political engagement can be characterized as critical intellectual commitment and “Socratic Citizenship.” Accordingly, this article is also an acknowledgment of the two important philosophers of ecoethica, Tomonbu Imamichi and Peter Kemp, both committed public intellectuals who said that the role of the philosopher is to contribute to the public affair of cosmopolitan society. Thus, the article presents the political engagement in four major parts: (1) From the existential to political engagement, (2) Political commitment as a struggle for human freedom, (3) The Socratic Citizenship, and (4). Conditions of authentic political action. Political engagement represents an effort to realize the respect owed to each individual as a universal singular, as well as that owed to freedom and democracy in the Kingdom of Ends.

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Yetim, Mustafa, and Tamer Kaşıkcı. "Re-adapting to Changing Middle Eastern Politics: The Modification in Turkey’s Actor Perception and Turkey-Free Syrian Army (FSA) Relations." Contemporary Review of the Middle East 8, no. 2 (June 2021): 193–209. http://dx.doi.org/10.1177/2347798921999178.

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This article investigates the current modification in Turkey’s actor perception according to the Middle East’s changing dynamics. Clarifying the shift in Turkish foreign policy under the Justice and Development Party (JDP) and the emergent structural realities in the Middle East as a result of increasing agency of the violent non-state actors (VNSAs) in the aftermath of several Arab revolutions, the current article scrutinizes the adaption of Turkish foreign policy to these regional realities. In this context, to prove Turkey’s active orientation toward the recent regional environment, its exceptional engagement with one of the important VNSAs, namely the Free Syrian Army (FSA) or Syrian National Army (SNA), has been empirically examined. Within this background, the current resurrection of the VNSAs in the Middle East and regional-global actors’ reactions to this reality will also be analyzed. Afterward, Turkey’s unique and swift compliance with this reality and the consequent modification of its actor perception will be explored.

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Lin, Meizhen, Li Miao, Wei Wei, and Hyoungeun Moon. "Peer Engagement Behaviors: Conceptualization and Research Directions." Journal of Service Research 22, no. 4 (July 30, 2019): 388–403. http://dx.doi.org/10.1177/1094670519865609.

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Using social network theory as a theoretical root, this study introduces the concept of peer engagement behaviors and discusses its characteristics in relation to customer, employee, and actor engagement behaviors. This study identifies several sets of foundational research questions related to peer engagement behaviors that focus on unique attributes such as role duality, role fluidity, platform centrality, tie strength, and multidirectionality of peer engagement behaviors. Directions for broad areas of future research are also discussed to encourage theory-building on topics related to measurement, classification, subjective experiences, antecedents, and consequences of peer engagement behaviors.

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Liang, Jiaming, Maria Aranda, and Yuri Jang. "ASSOCIATIONS BETWEEN COVID-19 PERCEPTIONS AND PREVENTIVE BEHAVIORS IN DEMENTIA CAREGIVING DYADS." Innovation in Aging 6, Supplement_1 (November 1, 2022): 119. http://dx.doi.org/10.1093/geroni/igac059.476.

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Abstract This study adopted a dyadic perspective to examine how the perceptions of COVID-19 (i.e., anxiousness & hopefulness) of dementia caregiving dyads are associated with their engagement in personal (e.g., washing hands, wearing mask) and social (e.g., avoiding physical contact and going restaurants/bars) preventive behaviors. Multiple cross-sectional Actor-Partner Interdependence Models (APIMs) were estimated using data from the 2020 NHATS/NSOC COVID-19 Supplements (N=1565). In the anxiousness models, participants’ own feeling of anxiousness was associated with their own engagement in personal preventive behaviors (actor effects), and the perceived anxiousness of PLWD was associated with personal preventive behaviors of caregivers (partner effect). In the model on social preventive behaviors, both actor and partner effects were found on dementia caregiving dyads. No effect was found in the models on hopefulness. Our findings extend understandings of mutual influence within the caregiving dyads and demonstrate the possibility of developing interventions for caregivers to promote PLWD’s health behaviors.

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Hengevoss, Alice. "Assessing the Impact of Nonprofit Organizations on Multi-Actor Global Governance Initiatives: The Case of the UN Global Compact." Sustainability 13, no. 13 (June 22, 2021): 6982. http://dx.doi.org/10.3390/su13136982.

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This study empirically assesses the impact of nonprofit organizations (NPOs) on multi-actor global governance initiatives. Multi-actor global governance initiatives have emerged to strengthen joint action among different societal actors to tackle transnational social and environmental issues. While such initiatives have received a great deal of academic attention, previous research has primarily focused on businesses’ perspectives. In light of the important role of NPOs within such initiatives, critically addressing NPOs’ role by assessing their impact on the effectiveness of such initiatives is crucial. This article builds on the United Nations Global Compact (UNGC)—the largest multi-actor global governance initiative in the world—and offers a panel analysis on a unique dataset including 820 NPOs from 68 different countries. The findings suggest that NPOs have indeed strengthened the UNGC over time, yet their engagement explains only a small fraction of differences in UNGC activity across countries. This study contributes to the emerging research on nonprofits’ social responsibility by fostering the actorhood thesis, which places higher responsibility for the impact and requirements for accountability on NPOs. Furthermore, the study supports discussions about the increasing political role of NPOs by providing the first empirical evidence for their political leadership and impact in multi-actor global governance initiatives.

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Chiotis, Konstantinos, and George Michaelides. "Crossover of Work Engagement: The Moderating Role of Agreeableness." International Journal of Environmental Research and Public Health 19, no. 13 (June 22, 2022): 7622. http://dx.doi.org/10.3390/ijerph19137622.

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Work engagement can cross over from one individual to another, and this process may depend on several factors, such as the work context or individual differences. With this study, we argue that agreeableness, one of the Big five personality measures that characterized empathetic, can be instrumental in the crossover process. Specifically, we hypothesize that agreeableness can facilitate this process so that engagement of an actor can more easily cross over to their partner when either of them or both have high agreeableness. To evaluate our hypotheses, we implemented an intervention to the working schedules of 74 participants for two weeks. The intervention involved pairing participants to work together so that to create dyads with varying levels of dissimilarity. The results from a multilevel regression model indicate that there is a crossover effect and partner’s work engagement can be transferred to actor after a two-week collaboration. This effect is further intensified if either one or both members in the dyad are characterized by high levels of agreeableness. These findings help to decode the mechanisms underlying the crossover process and illustrate how to ideally coordinate work dyads to take advantage of the crossover effect and maximize employee engagement.

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Yousef, Murooj, Timo Dietrich, and Sharyn Rundle-Thiele. "Social Advertising Effectiveness in Driving Action: A Study of Positive, Negative and Coactive Appeals on Social Media." International Journal of Environmental Research and Public Health 18, no. 11 (June 1, 2021): 5954. http://dx.doi.org/10.3390/ijerph18115954.

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Background: Social media offers a cost-effective and wide-reaching advertising platform for marketers. Objectively testing the effectiveness of social media advertising remains difficult due to a lack of guiding frameworks and applicable behavioral measures. This study examines advertising appeals’ effectiveness in driving engagement and actions on and beyond social media platforms. Method: In an experiment, positive, negative and coactive ads were shared on social media and promoted for a week. The three ads were controlled in an A/B testing experiment to ensure applicable comparison. Measures used included impressions, likes, shares and clicks following the multi-actor social media engagement framework. Data were extracted using Facebook ads manager and website data. Significance was tested through a series of chi-square tests. Results: The promoted ads reached over 21,000 users. Significant effect was found for appeal type on engagement and behavioral actions. The findings support the use of negative advertising appeals over positive and coactive appeals. Conclusion: Practically, in the charity and environment context, advertisers aiming to drive engagement on social media as well as behavioral actions beyond social media should consider negative advertising appeals. Theoretically, this study demonstrates the value of using the multi-actor social media engagement framework to test advertising appeal effectiveness. Further, this study proposes an extension to evaluate behavioral outcomes.

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Journal articles on the topic 'Actor engagement'

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