Relevant bibliographies by topics / 150501 Consumer-Oriented Product or Service Development

Academic literature on the topic '150501 Consumer-Oriented Product or Service Development'

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Published: 10 December 2022
Last updated: 28 January 2023

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Journal articles on the topic "150501 Consumer-Oriented Product or Service Development"

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Borg, Daniel, Oksana Mont, and Heather Schoonover. "Consumer Acceptance and Value in Use-Oriented Product-Service Systems: Lessons from Swedish Consumer Goods Companies." Sustainability 12, no. 19 (September 30, 2020): 8079. http://dx.doi.org/10.3390/su12198079.

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In order to make our production and consumption systems more sustainable, there is a need to further explore and support novel business models with higher sustainability potential. Use-oriented product-service systems (u-PSS) are considered a promising alternative to traditional ownership-based business models, as they may result in lower environmental impacts. The presence of u-PSS in consumer goods markets, however, is still small. This is due in part to the nature of the products and lack of consumer acceptance of u-PSS. Lately, however, companies in Sweden have begun offering u-PSS for consumer goods, thereby challenging earlier findings. Understanding about how companies encourage consumers to select u-PSS over ownership-based options is still lacking. We investigate this question by conducting interviews with and analysing websites and publicly available company reports of seven Swedish companies from three consumer goods sectors: clothing, eyewear and furniture. We found that, while consumer barriers to u-PSS found in previous studies—uncertainty and trust, economics and costs and desire to own—persist, tailoring elements of u-PSS business models to different markets, sectors and consumer segments can help address these barriers and ensure u-PSS resonate with consumers. The study also applies the concept of consumer perceived value to show how emphasising different dimensions of value—financial, functional, emotional and social—provided by u-PSS may help increase their acceptance and adoption.
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Hsu, Yen. "Design-oriented strategy typology and innovation framework." Journal of Engineering, Design and Technology 15, no. 1 (February 6, 2017): 13–30. http://dx.doi.org/10.1108/jedt-09-2015-0053.

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Purpose Using Taiwanese enterprises that produce computer and consumer electronics products as case subjects, this study aims to explore the effective product innovation strategies applied to cope with competition in the global market and develop a competitive advantage. The product design strategies and methods of companies that used different types of innovation strategies were then analyzed. Finally, a mapping framework for product innovation and design strategies was proposed for enterprises in the computer and consumer electronics industry in Taiwan. Design/methodology/approach The two stages of this study were a questionnaire survey and case studies. Stage 1: A questionnaire survey and literature review were performed to explore the innovation strategies used by companies in the Taiwanese computer and consumer electronics industry. The purpose of the literature review was to determine the definitions and content of innovation strategies. Stage 2: Design and R&D managers were interviewed to explore the practical design strategies and approaches to product design in the industry. Findings These four innovation strategies and ways of product design are closely related to the scale, business type and product development conditions in enterprises. Notably, different innovation strategies have different approaches to product design. Generally, product design emphasizes “new experience” in aggressive innovation enterprises, “new value” in market innovation enterprises, “new service” in technical innovation enterprises and “new positioning” in opportunity innovation enterprises. The findings of this study provide a reference for product R&D and design in enterprises. Originality/value In recent years, the global market of computer and consumer electronic products has been fiercely competitive. Therefore, only enterprises that can innovate, respond rapidly and maintain advantages in product design can survive in the market. Hopefully, this case study of companies in the Taiwan computer and consumer electronic industry can provide a reference for product R&D and design. The findings of this study provide a reference for product R&D and design in enterprises, especially the Chinese market.
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Leslie, Simon. "Online consulting. The experience of a commercial service." Journal of Telemedicine and Telecare 7, no. 2_suppl (December 2001): 78–82. http://dx.doi.org/10.1258/1357633011937236.

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Doctor Global Ltd began online consulting in April 1999. It was one of the first online medical consulting services in the world. Doctor Global does not derive a significant portion of its income from providing or supervising online consultations via its Website, although experience with enabling them has been important for the development of its core product, a consumer-oriented Web-based electronic medical record.
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Holtström, Johan, Charlotte Bjellerup, and Johanna Eriksson. "Business model development for sustainable apparel consumption." Journal of Strategy and Management 12, no. 4 (November 1, 2019): 481–504. http://dx.doi.org/10.1108/jsma-01-2019-0015.

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Purpose The purpose of this paper is to identify key aspects of business model development for sustainable apparel consumption, as actors show an increasing interest in product‒service systems. This purpose should be seen from a retailers’ perspective so as to develop sustainable solutions for long-term survival in the apparel industry when meeting consumer preferences for fashion as well as an increasing interest in consuming less. Further, this is from a perspective in an economy where sharing and circularity are potential drivers for changing consumer patterns. Design/methodology/approach The study is based on the apparel retailer Houdini Sportswear and its business model development from a traditional model of selling sportswear to a more future-oriented model where sustainability is more salient. The data for analysis were collected through interviews with employees within the studied company. The interviews have been guided by overarching themes covering relevant areas of interest for this study. Findings Overall, the paper shows how sustainability can be included in strategic development, from product idea, product development, production and sales/rental to repair, reuse and finally recycling. The paper also highlights potential obstacles in a developed business model with increased sustainability, including technological platforms, distribution networks for collecting and returning products and consumer consumption preferences. There are a few intertwined factors to be considered on different societal levels to achieve long-term success. Originality/value This study contributes an increased understanding of how more sustainable solutions can be included when developing business models. While the manufacture, distribution and consumption of clothes have an impact on the environment, some retailers and producers want to reduce this environmental impact. One alternative is to change the way clothes are consumed, to include more sharing and circularity.
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Spytska, K. V., T. V. Grynko, and T. Z. Hviniashvili. "Formation of the Competitive Strategy of an Enterprise Based on the Customer-Oriented Approach." Business Inform 11, no. 526 (2021): 309–14. http://dx.doi.org/10.32983/2222-4459-2021-11-309-314.

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Issues related to customer-oriented strategy are of particular importance, as its development and implementation determines the conditions that meet the needs of consumers with the level and quality of service, as well as economic and social growth of the company as a whole. The article identifies the main provisions and the conception of modern customer-oriented approach of the organization, in which the system-forming factor is the process of interaction between consumer and producer, which will ensure the dominant development of service activities. Thus, research of customer orientation and its estimation characterizes actual aspects: quality of service, loyalty of consumers, and strategic priorities of competitiveness of the enterprises. The presence of any developed component of the company’s customer orientation (service, product quality, customer orientation) does not guarantee the company’s success, as a comprehensive approach is needed. This approach can be implemented by developing a project to increase the company’s customer focus, as the whole problem is fully covered. The foreign and domestic scientists and economists, who paid attention to the issue of customer-oriented management at the enterprise, among them: P. Gamble, M. Stone, N. Woodcock, P. Brown, F. Kotler, I. Mann, A. Rumyantseva, N. Ryabokon, A. Proncheva, A. Panfilov, M. Yakimenko and others, also characterized different approaches to determining customer orientation. They explored general issues such as the impact of customer focus on the competitive advantages of the organization, the concept of customer focus of the enterprise and the problems of its evaluation. The purpose of the article is the development of practical recommendations for the formation of competitive strategy of the enterprise taking into account the peculiarities of modern customer-oriented policy.
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Indrayana, Masrul, and Kurniyati Nany Noor. "Pemodelan Perdagangan Dunia Maya Produk UMKM Di Daerah Istimewa Yogyakarta." SAINTEK : Jurnal Ilmiah Sains dan Teknologi Industri 1, no. 1 (March 10, 2021): 1–10. http://dx.doi.org/10.32524/saintek.v1i1.88.

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The development of information technology promotes instantaneous behavior, high mobility, wide access and ease of trade from electronic commerce. This change is evident from the behavior of adults who are creative, dynamic like new thing, consumer and technology oriented. Problems faced by e-commerceis scam, limited of online payment and the spareof commodity shipping.Based on the study through e-commerce we can arranged the model characteristics of an e-commerce they are: product information, promotion window, customer care/ call center, search enginee, order tracking, membership, partnership, company profile, career, corporate booking service, change/ cancel for order, free shipping, multi-payment /Cash on Delivery/installment, warrantyofreturns.Based on Quality Function Deployment methodology, the technical response must exist in an e-commerce is product discription, providing call center as a concern for the customer, providing testimony space for each product, eliminating shipping costs, expand product choice, providing parts window promotional products, providing product search feature, ensure a guarantee of returns and provide of tracking the order.
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Forsythe, Perry John. "Construction service quality and satisfaction for a targeted housing customer." Engineering, Construction and Architectural Management 23, no. 3 (May 16, 2016): 323–48. http://dx.doi.org/10.1108/ecam-05-2015-0076.

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Purpose – The impact of service quality on customer satisfaction during detached housing construction in Australia is investigated for a targeted customer – one whose expectations focus on “price and product” and not “service quality”. The purpose of this paper is to see if service quality impacts on customer satisfaction during construction, despite the apparent conflict in expectations. Design/methodology/approach – A detailed single case study methodology is used, focusing on the aforementioned customer as the unit of measure. A longitudinal design is employed by measuring customer satisfaction and service quality “gap scores” at four stages during construction, using a survey instrument adapted from the consumer research literature. This is coupled with qualitative interview data coded into a linked set of definable service incidents. Findings – The study finds that irrespective of having price and product oriented pre-purchase expectations, customer satisfaction is closely related to perceptions of service quality during onsite construction. This only occurs for a selective set of “active” service quality dimensions – especially responsiveness and reliability dimensions. These dimensions appear to be driven by the customer’s underlying level of exposure to both positive and negative service incidents, and the ratio between the two appears to direct the strength and direction of “gap scores”. Once the physical end product materialises, the customer gradually focuses more on the objectivity and realisation this offers, and less on service quality. Originality/value – The paper facilitates theory development in terms of generating testable variables effecting the dynamic relationship between service quality and customer satisfaction, during construction. The approach enables an increased ability to identify and explain how contextual variables, linked to specific customer types, impact on the relationship. The generalisability and validity of the findings are discussed.
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Yu., Biliavska, and Mykytenko N. "VENDING IN THE CONVENTION OF THE COVID-19 PANDEMIC: FOREIGN AND DOMESTIC EXPERIENCE." Scientific Bulletin of Kherson State University. Series Economic Sciences, no. 40 (December 24, 2020): 13–18. http://dx.doi.org/10.32999/ksu2307-8030/2020-40-2.

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The article is devoted to the essence and specifics of such a modern form of trade organization as vending. It has been proven that in the conditions of the COVID-19 pandemic, trade through vending machines acquires special importance as a safe contactless technology of public service. Today, in a pandemic and rapid changes in retail, category and product management is more important than ever. There are significant changes in the activities of trade enterprises due to the fact that the way of thinking of consumers has become different. In response to these unprecedented shifts in consumer demand, retailers need to prioritize effective adaptation to changes in their product range and store space planning. The world experience of vending machines application is researched and the assortment of vending pro-ducts in the world is reviewed. The tendencies of development of vending business in the context of volume and structure of the domestic market are estimated, and also locations of vending machines and regional distribution of vending business in Ukraine are investigated. The analysis of advantages and limitations of domestic vending business under modern conditions is carried out. Prospects for further development of vending in Ukraine in the conditions of the COVID-19 pandemic are also outlined. These types of changes are best done with vending. Management of product categories in vending machines should play a critical role, as responding to changes in consumer demand is a key element of business efficiency. Recently, we have seen large fluctuations in consumer demand, as basic goods, immune boosters, hygiene, anti-virus and safety products are given priority, while luxury goods are relegated to the background. The different types of vending machines can be categorized into product-oriented and serviceoriented machines. Product-oriented vending machines offer both cold and hot food as well as nonfood items. Vending has become a kind of communication language of the new generation between producers and retailers in the field of consumer goods, which allows to meet the needs of consumers in the most efficient way.Keywords: vending, vending machines, vending market, vending operators, contactless technologies, pandemic, COVID-19. У статті визначено сутність та специфіка такої сучасної форми організації торгівлі, як вендинг. Доведено, що за умов пандемії COVID-19 торгівля через торговельні автомати набуває особливої важливості як безпечна безконтактна технологія обслуговування населення. Досліджено світовий досвід застосування вендингових автоматів та зроблено огляд асортименту вендингової продукції в світі. Оцінено тенденції розвитку вендингового бізнесу в розрізі обсягу та структури вітчизняного ринку, а також досліджено місця розташування торгових автоматів та регіональний розподіл вендингового бізнесу в Україні. Проведено аналіз переваг та обмежень вітчизняного вендингового бізнесу за сучасних умов. Також окреслено перспективи подальшого розвитку вендингу в Україні за умов пандемії COVID-19.Ключові cлова: вендинг, торговельні автомати, вендинговий ринок, вендинг-оператори, безконтактні технології, пандемія, COVID-19.
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Zhu, Xiaodong, Lingfei Yu, Ji Zhang, Chenliang Li, and Yizhao Zhao. "Warranty Decision Model and Remanufacturing Coordination Mechanism in Closed-Loop Supply Chain: View from a Consumer Behavior Perspective." Sustainability 10, no. 12 (December 12, 2018): 4738. http://dx.doi.org/10.3390/su10124738.

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The remanufacturing warranty strategy has become an effective mechanism for reducing consumer risk and stimulating market demand in closed-loop supply chain management. Based on the characteristics of consumers’ behavior of purchase decisions, this paper studies the warranty decision model of remanufacturing closed-loop supply chain under the Stackelberg game model. The present study discussed and compared the decision variables, including remanufacturing product pricing, extended warranty service pricing, warranty period and supply chain system profit. The research shows that consumers’ decision-making significantly affirms the dual marginalization effect of the supply chain system while significantly affecting the supply chain warranty decision; the improved revenue sharing contract and the two charge contracts respectively coordinates the manufacturer-led and retail-oriented closed-loop supply chain system, which effectively implements the Pareto improvement of the closed-loop supply chain system with warranty services. In the present study, the model is verified and analyzed by numerical simulation.
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Basnet, Bagala. "Challenges of Tourism Marketing In Nepal: Global and Regional Perspective." Tribhuvan University Journal 27, no. 1-2 (December 30, 2010): 25–34. http://dx.doi.org/10.3126/tuj.v27i1-2.26350.

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Tourism is very popular due to its growing importance in every sphere of human life. It is considered as a smokeless industry and has grown up very fasten the last few decades. It is a service industry and most sectors of it are labor-intensive and require relatively short training for most of the jobs. It is supported by hotels, airlines, travel and tour and handicrafts industries. The study of marketing helps to fulfill the needs and wants of the consumer or users in a better way. It also helps the service providers to earn sufficient profit through customer satisfaction. In the past, product oriented marketing has helped to increase visitor’s arrival. But in recent years, attention has been shifted from product destination to potential destination visitors. Nepal is a land of natural wonderland cultural mosaic. This small country in South Asia has unlimited possibilities of promoting various kinds of tourism. The only thing lacking is a will and enthusiasm on our part. Looking at the global trend, the competition towards getting the highest share of ever growing tourism industry, it is becoming fiercer and challenging. Now the time has come to improve the socio-economic condition of Nepal through the sustainable development of tourism and categorizing Nepal as one of the best destinations in the world.
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Dissertations / Theses on the topic "150501 Consumer-Oriented Product or Service Development"

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Neale, Larry. "Toward a better understanding of uncommon loyalty." Thesis, University of Western Australia, 2007. https://eprints.qut.edu.au/17007/1/c17007.pdf.

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Some brands seem to garner uncommon levels of loyalty from their customers. These brands can weather economic downturns, long-term competitive disadvantage and continual performance failures to emerge with a core of dedicated, committed, and loyal consumers. Good examples of this phenomenon come from sports. Some sports teams have fans who proudly proclaim their loyalty as well as financially support their team through attendance, yet live their entire life without witnessing their team win a championship. Why would they do this, when switching brands is possible? This study used the sports industry to explore the minds and analyse the behaviours of sports fans in order to learn more about their uncommon loyalty towards their favourite team. A comprehensive review of loyalty and sports literature revealed researchers were better defining and measuring the dimensions of loyalty, while sports marketers were able to explain more of the variability in attendance. There was still a gap, however, that needed filling to explain this uncommon loyalty. One of the features of the sporting industry is the ritualised way in which it is consumed across the world. Fans of every sport have rituals and superstitions to help them enjoy the spectacle, socialise with other like-minded fans, and reduce some of the anxiety of watching their team play. Although some sports researchers have touched on the topic of ritual, none has defined, measured or applied it to desirable outcomes such as commitment and attendance. This study uses a sample of 651 attendees at an Australian Football League game to explore ritual behaviour, define the game-day rituals observed, and design a scale to measure sports fan ritual in order to investigate the link between ritual, and attitudinal and behavioural loyalty. Fan ritual was found to be two-dimensional with personal and social rituals. The associations between social ritual and commitment, and social ritual and attendance are positive and significant, while personal ritual does not significantly influence commitment or attendance. The findings support previous research that found a significant and positive relationship between identification and attendance, and extend previous research by finding a significant and positive relationship between social rituals and attendance. For academic researchers, the findings are important to establish the role of ritual in consumption and loyalty, while opening future research opportunities in other product categories. For sports marketers, the results indicate the importance of developing and facilitating consumption rituals tied to game day attendance, with a view to generating uncommon loyalty.
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(6634862), Christopher Nicholas Brauer. "A Panoramic Image-based Approach to Buying and Selling Secondhand Goods Online." Thesis, 2019.

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The purpose of this project was to investigate and propose a solution to gaps identified in existing paradigms for buying and selling secondhand goods online. Through a review of existing literature, the secondhand market was explored together with the variety of reasons for individuals’ participation. Different modes of collaborative consumption and some of the challenges unique to peer-to-peer markets were also examined. A computational approach to identifying items and actions within digital media was reviewed in support of the proposed solution. Research discoveries uncovered through directional surveys, semi-structured interviews, and an analysis of peer products were summarized. These discoveries were consolidated into a list of requirements, including 1) being able to sell many items at once, 2) disbursing items quickly and with minimal effort, 3) making lower value items worth selling, 4) establishing and maintaining trust by designing for safety and encouraging quality, and 5) reducing the need for communication between buyers and sellers by managing the sale, condition, and inventory status. After multiple rounds of concept development, a principal direction based upon the “make me move” concept in the real estate industry was selected. Combined with panoramic images, the resulting solution relied on computer-driven tagging of items for sale. This allowed many items to be listed at once through a single image while making it possible for buyers to find and place offers. Offers were suggested in lieu of bids or an immediate checkout process to avoid some of the negative, bid-related behaviors and minimize the communication required to complete a sale. An interactive prototype was created to evaluate the concept and usability via online user testing, which included surveys and cognitive walkthroughs. The results were analyzed and prioritized to refine the final details of the solution. Overall, I demonstrated a unique concept for buying and selling secondhand goods which supports selling many items, efficiently and safely, while eliminating much of the back and forth communication required to facilitate transactions on many existing platforms.

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Book chapters on the topic "150501 Consumer-Oriented Product or Service Development"

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Sasinovskaya, Olga, and Helén Anderson. "Customer Involvement through Online Communities." In Consumer Information Systems and Relationship Management, 92–109. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4082-5.ch006.

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New online collaborative technologies provide businesses with new opportunities to interact with customers and get them involved more actively in product or service development processes. Different types of online communities provide access to global customers: their ideas and opinions. This chapter presents a review of three types of online communities which might be valuable for businesses, namely marketing activities and new product development. Online communities can assist companies in benefitting from the “wisdom of crowds”, creating customer-oriented image, boosting product portfolio with new ideas and handling negative online publicity. While some types of communities are more effective for solving sharply defined tasks, others can help with creative views due to members’ ability to think “outside of the box”.
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Fortino, Giancarlo, Alfredo Garro, and Wilma Russo. "E-Commerce Services Based on Mobile Agents." In Mobile Computing, 1226–36. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-054-7.ch101.

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The Internet offers a unique opportunity for e-commerce to take central stage in the rapidly growing online economy. With the advent of the Web, the first generation of business-to-consumer (B2C) applications was developed and deployed. Classical examples include virtual shops, on-demand delivery of contents, and e-travel agency. Another facet of e-commerce is represented by business-to-business (B2B), which can have even more dramatic economic implications since it far exceeds B2C in both the volume of transactions and rate of growth. Examples of B2B applications include procurement, customer relationship management (CRM), billing, accounting, human resources, supply chain, and manufacturing (Medjahed, Benatallah, Bouguettaya, Ngu, & Elmagarmid, 2003). Although the currently available Web-based and object-oriented technologies are well-suited for developing and supporting e-commerce services, new infrastructures are needed to achieve a higher degree of intelligence and automation of e-commerce services. Such a new generation of e-commerce services can be effectively developed and provided by combining the emerging agent paradigm and technology with new Web-based standards such as ebXML (2005). Agents have already been demonstrated to retain the potential for fully supporting the development lifecycle of large-scale software systems which require complex interactions between autonomous distributed components (Luck, McBurney, & Preist, 2004). In particular, e-commerce has been one of the traditional arenas for agent technology (Sierra & Dignum, 2001). Agent-mediated e-commerce (AMEC) is concerned with providing agent-based solutions which support different stages of the trading processes in e-commerce, including needs identification, product brokering, merchant brokering, contract negotiation and agreement, payment and delivery, and service and evaluation. In addition, the mobility characteristic of peculiar agents (a.k.a. mobile agents), which allows them to move across the nodes of a networked environment, can further extend the support offered by the agents by featuring advanced e-commerce solutions such as location-aware shopping, mobile and networked comparison shopping, mobile auction bidding, and mobile contract negotiation (Kowalczyk, Ulieru, & Unland, 2003; Maes, Guttman, & Moukas, 1999).
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Conference papers on the topic "150501 Consumer-Oriented Product or Service Development"

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Kotonya, Gerald, Jaejoon Lee, and Daniel Robinson. "A consumer-centred approach for service-oriented product line development." In 3rd European Conference on Software Architecture (ECSA). IEEE, 2009. http://dx.doi.org/10.1109/wicsa.2009.5290807.

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Dagman, Andreas, and Rikard Söderberg. "Toward a Method for Improving Product Architecture Solutions by Integrating Designs for Assembly, Disassembly and Maintenance." In ASME 2012 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/imece2012-87466.

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New customer demands and increased legislation drive business-oriented companies into new business models focusing on the entire life cycle of the product. This forces the manufacturing companies into service-oriented solutions as a compliment to the original business areas. Takata [1] postulates that “the goal is no longer to produce products in an efficient way, but rather to provide the functions needed by society while minimizing material and energy consumption”. This new situation affects the product requirements as well as product development process (PD). When focusing on the entire product life cycle, product aspects such as maintenance and repair will receive more attention since the companies will be responsible for them. In the product development process of today, especially in the automotive industry, maintenance and repair aspects (repair and maintenance methods and manuals, for example) are currently taken care of when the product is more or less fully developed. Maintenance and repair requirements are difficult to quantify in terms of core product properties (for vehicles, cost, CO2 emissions, weight, and so on). This leads to difficulties in equally considering maintenance and repair requirements while balancing vast amounts of product requirements. This paper focuses on a comparison and discussion of existing design guidelines affecting the structure and organization of parts in an assembled consumer product, such as Design for Assembly (DFA), Design for Maintenance (DFMa), Design for Service (DFS) and Design for Disassembly (DFD) methods. A tool for evaluation and analyzing product architecture as well as assemblability and maintainability is proposed.
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Zebardast, Mahnoosh, Gül E. Okudan Kremer, and Marco Taisch. "Manufacturing Evolution Through Servitization: Empirical Evidence on Relationship Between Manufacturing Capability and Economic Advantages." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-35188.

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Recent trends towards service orientation make manufacturing, especially in developed economies, to move into a more service oriented strategy. One solution is to fulfill customer requirements by a product and its after-sales services. However, the actual impact of this transformation on manufacturers has never been explored. This study aims to understand how evolution of service in terms of service-width and length takes place over time, and how it impacts on the manufacturer and is impacted from it. We carry out a longitudinal case-based study on a particular service family (iTune) in consumer electronics using Pearson correlation and linear regression using SPSS software package. Considering consistent intention to improve existing ones and introduce new services, following results are gained: (1) Manufacturing with higher research and development capabilities are expected to have great potential to have strong after-sales portfolio both in terms of service-width and length. A strong portfolio in this type of manufacturing is expected to bring economic advantage. (2) Manufacturing with higher liabilities is expected to have more economic advantage in increasing service-width. (3) Manufacturing with robust infrastructure are expected to have more economic advantage in increasing service-length.
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