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Nyambi, Pride Bongiwe. „Exploring user experience (UX) factors For ICTD services“. Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/d1020164.
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Consistent with global entities such as the United Nations- through the World Summit of the Information Society (WSIS), introduction of Information and Communication Technology (ICT) for human development has seen the introduction of ICT-based services aimed at facilitating socio-economic development of marginalized communities. The use of ICTs has always solicited the concept of Human Computer Interaction (HCI), which involves the methods which humans interact with technology. The types of User Interfaces (UIs) and interaction techniques that people use to interact with ICTs affects the way they perceive technology and eventually, their acceptance of the technology. Current ICT systems still haven‟t adopted the concept of placing the user at the core of the interaction. Users are still required to adapt themselves to the interface‟s characteristics; which limits the number of people who can use the system due to inabilities to adapt to the interface. As a result, the information embedded in these technologies is still inaccessible and useless to Marginalized Rural Area (MRA) users. Such usability challenges can be mitigated against and avoided by matching UI components with the users‟ mental models, language, preferences, needs and other socio-cultural artefacts. In this research, literature in Human-Computer Interaction (HCI) is reviewed with emphasis on the usability and User Experience (UX) during user interaction with ICTs using various modes of interactions. HCI emphasizes the need for systems to take account of user‟s characteristics such as their abilities, needs, socio-cultural experiences, behaviours and interests. In efforts to meet the requirement of UX, the user, system and the context of use, need to be evaluated, taking into consideration that changing one entity modifies the UX. This will be achieved by persona profiling to determine the key characteristics of the user communities, clustered according to the key UX attributes. Subsequently, through detailed usability evaluations, including the use of System Usability Scale (SUS) to determine user satisfaction with various UI components/techniques per identified persona- thus providing and persona mapping for usability of Information and Communication Technology for Development (ICTD) services. The results from this research are reflective of the importance of creating personas for usability testing. Some of the personas do not have a problem with interacting with most of the interfaces but their choice of interface comes from a preference point of view. For some personas, their skills and level of experience with ICTs motivates their choice of interface. The common UI component that users from across the spectrum appreciate is UI consistency which makes interaction easier and more natural. Common obstacles with current User Interfaces (UIs) that inhibit users from MRAs include the hefty use of text in interfaces, unintuitive navigation structures and the use of a foreign language. Differences in UIs from different application developers present an inconsistency which challenges the users from rural areas. These differences include the layout, the text entry methods and the form of output produced. A solution to this has been identified from the usability test as the use of speech-enabled interfaces in a language that can be understood by the target audience. In addition, through literature study it has been found that UX of interfaces can be improved by the use of less textual or text-free interfaces. Based on literature, users from MRAs can benefit from using hand-writing based UIs for text-based entry which mimics pen and paper environment for literate users who have experience with writing. Finally, the use of numbered options can assist illiterate users in tasks that requires users to choose options and for navigation. Therefore, consistency in UIs designed to be used by MRA users can improve usability of these interfaces and thus, improving the overall UX.
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Bang, Gihoon. „UX Gap : Analysis of User Experience Awareness in practitioners’ perspective“. Thesis, Umeå universitet, Institutionen för informatik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-122519.
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Many within the industry, including designers, recognize the need to consider UX as the key to designing new products and services. As a consequence of this, the territory of UX has extended into many different industries and different disciplines. However, some practitioners still claim a UX project does not pay off even if they have improved UX. This way of thinking is induced from an old issue of UX. The term itself does not have a clear theoretical definition and it even makes a contradiction of itself. This phenomenon further aggravates the issue. The rapid expansion of UX territory made a gap between academia and practitioners. This research attempts to measure and examine the gap between academia and practitioners. A survey was conducted to observe how aware practitioners are of UX and their ability to recognize it as compared to the recent academia’s research.
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Selent, Jette, und Michael Minge. „IM-UX – Fragebogen zu intrinsischer Motivation in der User Experience“. Thelem Universitätsverlag & Buchhandlung GmbH & Co. KG, 2019. https://tud.qucosa.de/id/qucosa%3A36919.
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Intrinsische Motivation gilt als wesentlicher Einflussfaktor dafür, dass Verhaltensweisen mit erhöhter Wahrscheinlichkeit und über längere Zeiträume hinweg stabil gezeigt werden (Ryan & Deci 2000a, Vallerand 1997). Dies lässt sich auch bei der Nutzung von Software-Produkten beobachten, deren Nutzung nicht aus Notwendigkeit sondern freiwillig erfolgt. So gilt etwa die Playfulness (Verspieltheit) von Systemen nicht nur als Quelle für intrinsische Motivation, sondern auch als einer der wichtigsten Faktoren für das Entstehen und Aufrechterhalten von Akzeptanz und der Bereitschaft zur Nutzung eines Systems (Venkatesh 2000). Hwang und Yi (2002) sowie Lee, Cheung und Chen (2005) beschreiben, dass das Erleben von Lernerfahrungen bei der Nutzung eines Systems die Wahrscheinlichkeit erhöht, dass es langfristig genutzt wird. Sowohl Spaß, als auch Wissens-, Fähigkeits- und Fertigkeitserwerb sowie spielerische Erfahrungen können demnach als Quellen intrinsischer Motivation betrachtet werden und es gibt Grund zu der Annahme, dass sich das Hervorrufen intrinsischer Motivation positiv auf die Wahrscheinlichkeit, Häufigkeit und Dauer der Nutzung eines Software-Produktes auswirkt. Auch die User Experience (UX) bei der Nutzung interaktiver Produkte wird mit Faktoren intrinsischer Motivation in Verbindung gebracht. So beschreibt etwa Hassenzahl (2008) eine gute UX als Konsequenz der Befriedigung des Bedürfnisses unter anderem nach Autonomie, Kompetenz, und
Verbundenheit. Diese Bedürfnisse gelten laut der Selbstbestimmungstheorie (Self-Deter-mination Theory, SDT) von Deci und Ryan (1985) als Grundlage für das Entstehen intrinsischer Motivation. Kompetenz beschreiben Deci und Ryan (2002b) hier als das Gefühl dafür, in welchem Ausmaß eine Person einen effektiven Einfluss auf ihre soziale und physische Umwelt ausüben kann. Darüber hinaus beinhaltet Kompetenz im Sinne der SDT das Erleben von Möglichkeiten, die eigenen Fähigkeiten und Fertigkeiten auszuüben und in kontrollierbarer Art und Weise weiterzuentwickeln (Deci & Ryan 2002a, White 1959). Nimmt eine Person sich selbst als Ursprung und Initiator ihrer Handlungen wahr, so wird dies als Erleben von Autonomie bezeichnet. Diese Empfindung wird dadurch begünstigt, dass die Person erlebt, die eigene Umwelt beherrschen und beeinflussen zu können (Angyal 1941). Autonomes Handeln bedeutet ebenso, dass das gezeigte Verhalten als Ausdruck des eigenen Willens verstanden, aus eigenem Interesse initiiert und im Sinne der eigenen Wertvorstellungen ausgeführt werden kann (Deci & Ryan 2002a). Als drittes Grundbedürfnis wird Geborgenheit, Einbettung in ein emotional stabiles soziales Umfeld sowie die Bindung an Bezugspersonen und eine Gesellschaft beschrieben (Ainsworth 1989, Baumeister & Leary 1995, Bowlby 1979). Das Gefühl von Verbundenheit im Sinne der SDT wird ebenfalls durch das Erleben einer Verbindung zu anderen Menschen, die auf gegenseitigem Füreinander-Sorge-Tragen beruht, gefördert (Ryan & Deci 2000b). Für den langfristigen Erfolg von Technik und die Integration von Produkten in den Alltag von Nutzern ist die Frage entscheidend, ob es gelingt, diese intrinsischen Bedürfnisse zu befriedigen. Bestehende Fragebögen zur Erfassung intrinsischer Motivation, wie z.B. die Kurzskala intrinsische Motivation (KIM, Wilde et al. 2009) oder der Fragebogen zur aktuellen Motivation (FAM, Rhein-berg et al. 2001) sind allerdings nicht für den Bereich UX validiert und bilden in ihrer Struktur nur selten etablierte theoretische Modelle ab. Daher wurde auf Grundlage der SDT ein neues Messinstrument konstruiert und anhand mobiler Applikationen validiert [...] Das Ziel war demnach, mit Hilfe semantischer Differenziale ein kompaktes Messinstrument für die Betrachtung der Befriedigung der drei Grundbedürfnisse nach der SDT bei der Nutzung interaktiver Softwareprodukte zu entwickeln. [... aus der Einleitung]
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Mikula, Jan. „Návrh metodiky vývoje softwaru se zaměřením na oblast UX“. Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-197005.
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The main objective of this work is to propose a software development methodology which will reflect both issues -- design of User Experience (UX) and its implementation. The second objective is to compare the current software development methodologies. The third objective is to describe the work environment and the principles of that environment to fully implement this methodology. The fourth objective is to test the methodology in practice and validate its performance on my own startup. The fifth objective is to analyze companies which are focusing on similar product as my startup and their approach to UX development. First I will take look at waterfall methodology and then at modern agile methodologies such as Scrum, Kanban and Lean management, which are now becoming standard in software development. I will describe issues with the integration of UX into software development. The next section will introduce my own methodology, which is based on Scrum. The methodology consists of general principles of Lean and Agile management and the management, which is sometimes called "freedom at work". Then I will use the proposed methodology on my own startup project and will evaluate its use in practice. In last part I will analyze development process with focus on UX in projects Medium and Facebook. Thesis combines knowledge from Lean and agile management, economy and cognitive science to show the way to succeed in today services with great UX.
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Strömberg, Jonny. „How to evaluate, select and use methods for improving the user experience of a web platform“. Thesis, Umeå universitet, Institutionen för datavetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-184760.
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Improving the user experience of an extensive existing web system can be a challenging task. There are a number of questions that have to be addressed. 1) What part of the system should be improved to achieve the most significant upgrade? 2) What changes should be made? 3) How should these changes be implemented? The purpose of this thesis is to investigate what methods can be used to find answers to these questions, more specifically, what methods are suitable to evaluate the KollaCity platform . The background study resulted in two methods for deciding which parts of the system should be improved. An online survey showed what the potential users were interested in, and Think-aloud protocol interviews highlighted the best and most complicated parts of the current platform. A competitor analysis and a SWOT (strengths, weaknesses, opportunities, and threats) analysis gave an understanding of the market position of the platform and aided in the process of selecting which parts of the platform that was to be improved. The design process started with sketching, followed by feedback, continued to a proto- type, and then finally an implementation. A conclusion from the background study is that reading emails still is the most common online activity in 2011. This makes email marketing very effective and useful if it’s carried out in the right way. There are many pitfalls, but if the content is right and the structure and design follow the guidelines set up by governments and experts, there are big chances for success. However, keep in mind that designing HTML emails is not like designing websites. There are many limitations, and the difference between rendering engines is big.
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Geiser, Johannes. „How do UX Professionals Apply UX Methods andPractice Lifelong Learning?“ Thesis, Uppsala universitet, Institutionen för informatik och media, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414845.
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Due to fast-paced technological disruptions and diversifying users, user experience (UX) professionals are experiencing a flood of new UX methods and a need for continuous learning. Literature has shown that with a lack of understanding, UX practice research has designed too abstract UX methods making them hard to understand and to apply. With a thematic analysis of an interview with 13 UX professionals, this study presents results on how UX professionals choose UX methods and insights into their lifelong learning. The results from the thematic analysis agree that UX methods are hard to integrate into Agile, too complicated, take too much time to learn, and colleagues have shown to be an essential component for learning. These findings indicate that UX methods might work better if they are designed less complicated and deliver results quicker following the design of Scrum. Also, companies could use novel ideas to ease the access to users and to learn, e.g., lunch lectures.
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Englund, Lars. „Donor UX, applied guidelines : Donors user experience and user journey guidelines for charity organizations“. Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-131329.
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Those living in cities in the age group of 20-30 years contribute the least to charity. This, in combination with decreasing use of physical cash, calls for a revision of charity organizations’ approaches on raising funds. How should charitable organizations’ update their current procedures? This thesis explores user experience by observing and analyzing the entirety of the user journey, resulting in guidelines dedicated to those trying to make the world a better place.
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Bräne, Arvid. „User Experience Design for Children : Developing and Testing a UX Framework“. Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-125935.
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Designing good digital experiences for children can be difficult; designers have to consider children's cognitive and motor skill limitations, understand their target audience, create something entertaining and educational, comply with national and international jurisdiction, and at the same time appeal to parents. We set out to create a general framework which designers and developers can use as a foundation and testing ground for their digital products in the field of user experience. The methods used during the thesis include interviews, literature studies, user testing, case studies, personas, prototyping, and more. The results created are primarily user experience guidelines packaged in a Theoretical Framework, user testing conclusions, along with suggestions on improving the current Lego Star Wars: Force Builders application, a few in the form of prototypes.
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Seeger, Ida. „User eXperience : Design, teknik, business – men vad innebär det egentligen?“ Thesis, Högskolan i Gävle, Industridesign, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-30764.
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User Experience, UX, som till en början främst användes inom IT-världen och sägs härstamma från HCI (Human Computer Interaction) används idag i allt större utsträckning. Den här studien syftar till att förtydliga vad UX innebär, hur definieras det samt hur ser yrkesrollerna ut inom UX. Denna studie är en jämförelse mellan teori och praktik för att se om praktiken matchar litteraturen. Ytterligare fokus ligger på organisationers UX-mognad samt vad det innebär för någon som är yrkesverksam inom UX. Vad innebär det för designers när mognaden är låg respektive hög? I den här studien användes huvudsakligen metoderna litteraturstudie, semi-strukturerade intervjuer där deltagarna alla är aktiva utövare inom UX och en enkät om upplevd UX-mognad. UX kommer från användbarhet, då användbarhet anses för snävt för att täcka alla områden man jobbar med vid utvecklingen av en produkt eller tjänst. I teorin beskrivs UX till större del som ett användarfokuserat arbetssätt där användaren ses som experten istället för designern. Eftersom det idag finns en uppsjö av digitala produkter och tjänster har UX blivit viktigt för att kunna uppnå ökad konkurrenskraft på marknaden. Därav har allt fler organisationer börjat intressera sig för UX. För att veta vart en organisation befinner sig i UX-mognaden finns en mängd olika UXmognadsmodeller som kan vara användbara för att fastställa detta samt guida hur en organisation kan avancera. Om UX-mognaden är låg innebär det att ingen eller få jobbar med UX i en organisation. Är det få som jobbar med UX innebär det att de får ta på sig en väldigt bred roll, det blir ett väldigt stort ansvar. Är det verkligen rimligt att en person ska behöva bära det ansvaret? Är däremot UX-mognaden är hög så jobbar hela team eller hela organisationen med UX på något sätt. Det underlättar för designer och bidrar till att skapa ett bättre samarbete inom organisationen. Men om allt fler använder sig av UX och det blir en del av flertalet olika yrken, vad kommer då hända med rollen?
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Bergström, Emil. „Exploring User Experience designers experiences working with Machine Learning“. Thesis, Högskolan i Halmstad, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44633.
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The user experience (UX) design practice (c.m.p interaction design practice) has started to make profound changes in designing intelligent digital services using Machine Learning (ML) to enhance the UX. ML has the capability to enhance the user’s experience, for example, facilitating more accurate decisions or improving efficiency in achieving one's goals. However, research suggests that ML is a challenging design material in design practice, such as not envisioning the best-suited solution because of not comprehending data dependency when prototyping or the lack of tools and methods for evaluating the solution. Without a doubt, ML opens new doors for UX designers to be creative in their practice. However, research indicates that lack of knowledge transfer into UX design practice may hamper this potential. This paper explores how UX designers experience ML. The findings resulted in 5 experiences: 1) Absence of competence, 2) Lack of incentive for competence development, 3) Challenging articulating design criteria, 4) Mature vs. Immature customers, 5) Lack of support for ethical concerns. I discuss the implications of these findings and propose how we can understand UX design practice and opportunities for additional design research to support designers working with ML.
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Jacobsson, Linda, und Jessica Ivarsson. „UX-rollen : Om vikten av ett användarcentrerat förhållningssätt och en organisatorisk UX-mognad“. Thesis, Högskolan Väst, Avd för medier och design, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-8127.
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In this study, we focus primarily on the importance of organisation and UX-maturity for applying user experience (UX). What does this mean for designers when maturity is low or high? The study shows that the user is an expert based on his/her personal experience of a product, allowing the user to select and influence solutions that best meet his/her needs. UX maturity is a highlighted concept in this UX study. If UX maturity of an organisation is low then UX is likely only applied by few or no one within the design team. If the maturity on the other hand is high, the organisation and its design team work with an UX-approach. The approach therefore becomes a part of the organisational culture and through this shows how the business benefits of UX. This then creates a win-win situation for the user, designer and organisation. If however everybody practices UX, what will then happen to the UX-role? Is it however reasonable that only one person should be responsible for UX? We gathered 12 experts from companies in Gothenburg and talked about how it has been, present challenges and together we speculated about the future UX role. We also discussed the significance organisations maturity has for those who work with UX. The results show that knowledge of UX should be disseminated at all levels and that at a high maturity UX strategy becomes part of the overall plan. When the maturity is high practitioners of UX get the opportunity to narrow and broaden their skills. Is maturation however low more responsibility may be placed upon the individual designer. The designer may not have the same opportunity to become an expert in their field and are instead forced to have a wider and not as deep expertise.Detta arbete fokuserar främst på organisationens och den upplevda UX-mognadens betydelse för den som tillämpar user experience (UX). Vad innebär det för designers när mognaden är låg respektive hög? Man menar att användaren är expert, detta baserat på sin upplevelse av produkten. Idag kan användare själv välja vilka lösningar som bäst motsvarar önskade behov. I denna studie om UX lyfts begreppet UX-mognad. Om UX-mognaden i en organisation är låg betyder det att eventuellt ingen eller få i designteamet tänker användarcentrerad design. Är mognaden däremot hög innebär det att organisation och designteam gemensamt jobbar med UX som förhållningssätt. Det skapar en win-win-situation för både användare, designer och organisation. Men om alla nu å andra sidan använder termen och jobbar UX, vad kommer då att hända med rollen UX? Är det rimligt att enbart en person skall ansvara för UX? Vi samlade 12 experter från företag i Göteborg och samtalade om vilka utmaningar som funnits, vilka som finns idag och tillsammans talade vi om UX-rollen. Vi diskuterade även om den betydelse som en organisations mognad har för de som arbetar med UX. Resultatet visar att kunskap om UX bör spridas i alla led och att med hög mognad blir UX-strategi en del av den övergripande planen. Utövare av UX får här tillfälle att ge sin kompetens en spets och ett djup. Är mognaden däremot låg kan det ligga mer ansvar på den enskilde designern, designern får heller inte samma möjlighet att bli expert på sitt område, utan tvingas ha en bredare och inte lika djup kompetens.
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Ercoli, Pierpaolo. „Wearable device e User Experience“. Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2016. http://amslaurea.unibo.it/10383/.
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La tesi tratta in modo approfondito il concetto di wearable device, i suoi utilizzi e l'esperienza d'uso da parte dell'utente soffermando l'attenzione sui principali dispositivi presenti in commercio e non. Nello specifico vengono trattati smart watch, smart glass e visori per la realta virtuale. Nella sezione conclusiva vengono trattati gli standard ISO relativi all'ergonomia degli utenti con i computer, descrivendo nel dettaglio le direttive che sono presentate nello standard ISO 9241:210-2010.
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Sassi, Roberto. „Scrum per la progettazione della User Experience: un case study“. Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2018.
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La User Experience (UX) sta acquisendo sempre più importanza all'interno delle aziende informatiche. L'attuale sfida è quella di riuscire ad integrarla con i processi di sviluppo Agili.
In questo documento presento una serie di possibili approcci all'integrazione della UX con il framework Agile Scrum.
Inoltre, racconto una mia esperienza all'interno di una azienda alle prese con il suo primo tentativo di integrazione dei due approcci, nel contesto di un progetto dedito alla riprogettazione della UX di un sistema documentale utilizzato nella Pubblica Amministrazione.
Analizzo due Sprint e fornisco una serie di moniti a cui prestare attenzione per riuscire ad integrare UX e Scrum con successo.
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Orhagen, Brusmark Alexander. „Mätning av Tidens Inverkan på Användarupplevelsen : En Fallstudie“. Thesis, Linköpings universitet, Interaktiva och kognitiva system, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-119162.
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Det finns i dagsläget få tids- och kostnadseffektiva metoder och tekniker för att mäta och utvärdera användarupplevelse över tid. Detta trots att tidsaspekten av användarupplevelsen under de senaste åren har uppmärksammats som en viktig komponent av användarupplevelsen inom människa-dator-interaktionsforskning. UX Curve och iScale är två metoder framtagna för att mäta förändringar i användarupplevelse över tid med hjälp av retrospektion och skapande av grafer över utvecklingen av användarupplevelsens olika dimensioner. Mot bakgrund av dessa metoder togs ett webbaserat utvärderingsverktyg fram med målet att undersöka verktygets förmåga att mäta förändringar i användarupplevelse under en utvärderingsperiod. Verktyget testades på 9 deltagare i en utvärdering av en mailklient under två veckors tid. Resultatet indikerar att utvärderingsverktygets dimensioner samlar upplevelser av relevans för de dimensioner som undersökts men visar också på att ytterligare testning och validering av metod och verktyg behövs för att fastställa att mätningarna är reliabla och att det som mäts är vad som avses mätas.
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van, der Werf Marinus, und Daniel Rundqvist. „Turning the Tides : A case study about integrating UX practices within a UX-immature organization“. Thesis, Umeå universitet, Institutionen för informatik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149614.
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In an era where the customer has the power, creating not only usable but also satisfiable systems and applications is of importance. However, research shows that software development practices do not always allow user experience design to take place and gives little guidance regarding how to conduct and integrate UX work. Despite UX’ increased popularity, gained recognition and prior research efforts, organizations and companies still encounter challenges when trying to embrace this change to offer customers more than just a system that ‘works’. Much recognition has gone to the UX field of late, however organizations that lack knowledge, strategies or personnel can often feel powerless. Therefore, we set out to explore what an in-house IT-department without UX practitioners perceived as challenges when integrating UX work and practices. We conducted interviews with developers and project managers within an IT-department to get their opinions. In our study, we identified factors that seem to play a part when integrating UX – such as communication, UX maturity, prioritization and attitudes. Based on these findings, we visualized these factors in what we call a maturity map.
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Runsten, Jacqline. „UX-MOGNAD : Jämförelse mellan UX-mognadsmodeller inom spelindustrin“. Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15829.
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UX-mognad inom företag kan enklast beskrivas som mätningen av användarfokus under utvecklingen av en produkt och inom ett företag. Syftet med denna rapport är att jämföra två UX-mognadsmodeller i praktisk tillämning inom ett spelföretag utifrån aspekterna lätthanterlighet, modellprecision samt tillgänglighet. Nielsens UX-mognadsmodell som kom ut 2006 är utformad för organisationer, medan McAllisters UX-mognadsmodell är specifikt utformad för spelföretag och släpptes 2018. Den praktiska tillämpningen av modellerna bestod av en fältstudie där anställda på spelföretaget intervjuades. Analysen gjordes sedan i två delar. Den första delen var att fastställa spelföretagets UX-mognadsnivå genom användning av modellerna, under denna analys separerades modellerna. Andra analysen var den jämförande analysen mellan de två modellerna ur de tre aspekterna, även under denna analys separerades de två modellerna. Studiens resultat påvisar att McAllister UX- mognadsmodell är bättre på att fastställa spelföretags UX-mognadsnivå ur aspekterna lätthanterlighet och modellprecision, men Nielsens modell är mer tillgänglig. De hinder som stöttes på i studien pekar på att båda modellerna innehåller svagheter som bör förändras för enklare tillämpning i praktiken. Ihop med studiens resultat uppenbarades det även att finns behov för områdesspecificera UX-mognadsmodeller, och att detta skulle leda till enklare tillämpning för företag, organisationer och konsulter.
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Vincenzi, Leonardo. „eXplainable Artificial Intelligence User Experience: contesto e stato dell’arte“. Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2021. http://amslaurea.unibo.it/23338/.
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Il grande sviluppo del mondo dell’Intelligenza Artificiale unito alla sua vastissima applicazione in molteplici ambiti degli ultimi anni, ha portato a una sempre maggior richiesta di spiegabilità dei sistemi di Machine Learning. A seguito di questa necessità il campo dell’eXplainable Artificial Intelligence ha compiuto passi importanti verso la creazione di sistemi e metodi per rendere i sistemi intelligenti sempre più trasparenti e in un futuro prossimo, per garantire sempre più equità e sicurezza nelle decisioni prese dall’AI, si prevede una sempre più rigida regolamentazione verso la sua spiegabilità.
Per compiere un ulteriore salto di qualità, il recente campo di studio XAI UX si pone come obiettivo principale l’inserimento degli utenti al centro dei processi di progettazione di sistemi di AI, attraverso la combinazione di tecniche di spiegabilità offerte dall'eXplainable AI insieme allo studio di soluzioni UX.
Il nuovo focus sull’utente e la necessità di creare team multidisciplinari, e quindi con maggiori barriere comunicative tra le persone, impongono ancora un largo studio sia da parte degli esperti XAI sia da parte della comunità HCI, e sono attualmente le principali difficoltà da risolvere.
All’interno dell’elaborato si fornisce una visione attuale sullo stato dell'arte della XAI UX introducendo le motivazioni, il contesto e i vari ambiti di ricerca che comprende.
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Lindblom, Marcus, und Robin Åhlin. „Medical counselling via video using WebRTC : User interface and user experience design“. Thesis, KTH, Hälsoinformatik och logistik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-260959.
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CareLigo is a medical technology company that supplies heart failure patients with a home-based care solution called OPTILOGG. OPTILOGG helps patients to keep track of their symptoms, provides medication instructions and educates them about their illness. CareLigo requested an expansion of OPTILOGG which would allow patients to talk to care providers via video communication. This thesis describes the creation of this video communication solution and how this can be done in the best way for both patients and caregivers. Based on literature studies on human-computer interaction, user interface (UI) and user experience (UX) design, a standalone Android application was developed for care providers as well as an extension in OPTILOGG taking into account that the users of OPTILOGG are often elderly with multimorbidity. Three accessibility aids were added to the extension of the OPTILOGG Android application in addition to the video solution. The first helping addition was a touch area expansion for buttons. The second aid was a screen reader feature that vocally describes objects the user clicks on. The third tool was a speech recognition feature that allowed patients to navigate in OPTILOGG with voice. The video communication between the standalone care provider application and OPTILOGG was based on WebRTC and was developed using a software development kit from a cloud communications provider called Sinch.CareLigo är ett medicintekniskt företag som tillhandahåller hjärtsviktspatienter med en hembaserad vårdlösning kallad OPTILOGG. OPTILOGG hjälper patienter att hålla koll på deras symptom, ger medicineringsanvisningar och utbildar dem om sin sjukdom. CareLigo eftersökte en utökning av OPTILOGG vilket skulle ge patienterna möjlighet att prata med vårdgivare via videokommunikation. Detta examensarbete beskriver skapandet av denna videokommunikationslösning och hur detta kan göras på bästa sätt för både patienter och vårdgivare. Utifrån litteraturstudier gällande människa-dator-interaktion samt användargränssnitts (UI)-och interaktionsdesign (UX) utvecklades en fristående Androidapplikation för vårdgivare och en utökning i OPTILOGG med hänsyn tagen till att användarna av OPTILOGG ofta är multisjuka och äldre. Tre tillgänglighetshjälpmedel tillades i utökningen av OPTILOGG. Det första hjälpmedlet var en förstoring av klickareor runt knappar. Den andra tillgänglighetsåtgärden var en skärmläsarfunktion som beskriver objekt som användaren klickar på. Det tredje verktyget var en funktion för taligenkänning som gjorde det möjligt för patienter att navigera i OPTILOGG med röst. Videokommunikationen mellan den fristående vårdgivarapplikationen och OPTILOGG baserades på WebRTC och utvecklades med hjälp av ett utvecklingsverktyg från en molnkommunikationsle-verantör som heter Sinch.
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Dziaková, Barbora. „UX výskum digitálnych produktov“. Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-204872.
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Thesis deals with the UX research from the perspective of UX professionals. The main objective of this thesis is to determine the point of view these professionals on UX research. The first partial objective of this thesis is to identify problem areas and the causes of problems in the context of UX research. The second objective is to identify how the experts assess the impact of efforts carried out in connection with the UX. The third objective is to identify the benefits of conducting UX research. Methods for achieving these objectives are conducting qualitative and quantitative research in the form of interviews and a survey targeted at 164 UX professionals. The contribution of this thesis is capturing of the views and experiences of these professionals on issues, impact assessments and benefits of conducting UX research.
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Wallström, Josefine. „Utvärdering av UX i interaktion med sociala robotar : - USUS Goals, en modifiering av USUS- ramverket och utveckling av riktlinjer för UX- utvärdering inom människa robotinteraktion“. Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-12646.
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Detta arbete har utförts inom ramarna för SIDUS-projektet AIR och fokuserar på interaktion mellan människa och autonoma och sociala robotar. Inom fältet för människa- robotinteraktion (MRI) ökar medvetenheten kring hur viktigt en positiv användarupplevelse (eng. user experience, UX) av dessa interaktioner är. När intresset för UX blir större ökar också behovet av att kunna arbeta med det på ett korrekt och lämpligt sätt. Idag finns det ett stort behov av metoder och tekniker för UX-arbete som är anpassade efter detta komplexa gränssnitt. Det övergripande syftet med detta arbete är därför att minska detta behov genom både en teoretisk litteraturstudie samt ett empiriskt arbete. I litteraturstudien kunde endast två ramverk ämnade för UX-utvärdering av MRI identifieras, varav ett av dem, USUS-ramverket, anses erbjuda en god grund för arbete med UX-utvärdering inom MRI. Fokus för det empiriska arbetet har sedan varit att förbättra och modifiera detta ramverk genom att integrera UX-mål som en del av det. UX-mål pekas ut som en central del för all sorts UX-arbete och är något som också kan optimera de utvärderingar som sker. Därför bör det också vara en del av det UX-arbete som sker inom MRI-fältet. Detta presenteras sedan i en ny version av USUS-ramverket, kallat USUS Goals. Baserat på dessa teoretiska och empiriska studier presenteras sedan riktlinjer för hur det fortsatta arbetet med UX- utvärdering inom MRI bör ske. Slutresultatet visar bland annat att utmaningarna med att integrera UX som del av MRI-fältet är större än vad som först antagits. Utmaningen ligger inte endast i att skapa användbara och anpassade UX-metoder, det är snarare ett ömsesidigt ansvar för båda domänerna att mötas för att tillsammans adressera dessa utmaningar.Action and Intention Recognition in human interaction with autonomous systems (AIR)
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Kristensen, Josefin. „Hållbar tillgänglighet : Ur ett User Experience perspektiv“. Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-18588.
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Fokus på arbetet ligger på hållbar tillgänglighet för personer med funktionsnedsättning. Arbetet görs i samarbete med en organisation vars medlemmar är familjer där en eller flera familjemedlemmar har en funktionsnedsättning. Syftet med arbetet är att undersöka unga vuxna med funktionsnedsättning och deras användarupplevelsen av hjälpmedelsteknologier och teknologier genom hållbar tillgänglighet och genom en aktivitetsteoretisk lins. Datainsamlingen bestod av en enkät, fyra semistrukturerade intervjuer och tre research in the wild observationer, varav två inspelade och en ute på fältet. Data analyserades genom en aktivitetsteoretisk lins varefter resultatet påvisade tre större teman: Skillnad i användarupplevelse mellan unga vuxna och föräldrar i användningen av hjälpmedelsteknologier och teknologier. Skillnad i användarupplevelsen för unga vuxna jämfört med hur många användbarhetsproblem som uppstår vid interaktion med hjälpmedelsteknologier och teknologier. Brister i hållbar tillgänglighet. Resultatet användes för att påvisa brister på både mikronivå; inom användarupplevelen av hjälpmedelsteknologi och teknologi, samt på en makronivå; hur samhälleligt stöd brister från skola och habilitering ända upp till tillämpning av lagar, regler och rättigheter för personer med funktionsnedsättning. Slutsatsen av resultatet är att det är sämre än vad man kunnat ana vad gäller att lagar, regler och rättigheter för personer med funktionsnedsättning inte tillämpas fullt ut i praktiken i Sverige idag. Detta medför att användargruppen inte får ta del av de möjligheter som står till buds för att bli fullvärdiga aktörer i samhället, vilket dels är ett slöseri med resurser samtidigt som det hindrar deras personliga och yrkesmässiga utveckling och potential.Focus in this work lies in sustainable accessibility for people with psychical disabilities. This work is made in cooperation with an organization which members are families where one or more family members has a disability. The purpose of this work is to investigate young people with disabilities and their user experience of assistive technology and technology, through an activity theory lens. The data collection consisted by an inquiry, four semi structured interviews and three research in the wild observations, whereas two were recorded and one were out on the field. Data was analyzed through an activity theory lens whereas the result demonstrated three larger themes: The difference in user experience between young adults and parents in the use of assistive technology and technology. The difference in user experience by young adults compared to the amount of usability problems that occurs in the interaction with assistive technology and technology. Deficiency in sustainable accessibility. The result was used to show deficiencies at both micro level; in the user experience of assistive technology and technology, and through a macro level; how society support fails from school and rehabilitation all the way up to laws, rules and rights for people with disabilities. The final result is that it is worse than what you could possibly imagine in terms of laws, rules and rights for people with disabilities in Sweden today. This causes that this user group can’t take part of the possibilities that stands a head to be full worthy actors in society, which on one hand is a waste of resources and on the other hand stops their personal and professional development and potential.
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Eriksson, Mikaela, und Vilma Reponen. „Designing a Shared Listening Experience for an Audiobook Streaming Service : A UX and UI Project“. Thesis, Uppsala universitet, Avdelningen för visuell information och interaktion, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-432719.
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This study, done in collaboration with Storytel, aimed to investigate whether a shared audiobook live listening experience would add value to users of the Storytel app and how such a feature could be designed in terms of User Experience and User Interface. The purpose was to determine the minimal viable product (MVP) and if live listening with others is interesting in itself or else, what is the most basic interaction type required in connection to the listening. The aim was also to design the optimal solution, beyond technical, time and/or prioritization constraints. The method used was a combination of the IDEO design process with three phases (Inspiration, Ideation and Implementation), and Holtzblatt and Beyer’s (2016) five steps of Contextual Design (Gathering User Data, Compiling User Data, Ideation with User Data, Defining the Product and Making it Real). To investigate user opinions and requirements, surveys were sent out to Storytel users and authors on the four markets Sweden, Denmark, the Netherlands and India, resulting in a total of 448 responses. Based on this data, an extensive design work in three phases was carried out to achieve the result of a final design prototype of a live listening feature inside the Storytel app. In order to validate the design choices continuously in each phase, 15 user tests were achieved, whereof 4 initial tests, 10 interactive user tests and 1 focus group interview. The results show that there is certainly an interest for such a feature among some users, and the interest is bigger if an author participates. In general, users on the Indian market are more interested in the feature than users on the European markets. Authors are more interested than the average user in live listening and interacting with its listeners. An important finding was that the feature must include an element of interaction to make it relevant and interesting to users, which is why a prototype including emoji reactions was proposed as an MVP. In this version, the possibility to discuss is linked to an outsourced forum such as Google Meet. For the optimal design, a chat was included inside the application as this was concluded highly desired by users.
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Chawana, Trevor Ngonidzashe. „Optimising the user experience design process for timeous systems development : a South African case study“. Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/80180.
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User Experience (UX) design is the process of creating products that adequately meet users’ needs and result in user satisfaction. In the context of software development, the application of UX design practices has been linked to increased profitability in organisations. Despite the financial benefit organisations stand to gain by adopting UX design practices, previous studies have revealed a low rate of adoption. One key source of resistance to the adoption UX design practices is the perception that adding new steps to an organisation’s software development process would prolong delivery timelines unnecessarily. Such resistance is compounded by the fact that a high proportion of software development projects already exceed their planned durations. The question therefore arises on how the UX design process can be optimised so that it has the least amount of impact on the speed of delivering software. It is this very question that this study answers.
In this study, the UX design processes from four case study organisations and six prominent international UX design approaches were reviewed and analysed. From these analyses, commonalities and optimisation opportunities were identified for each process, then synthesised into a proposed framework. This study’s contribution to the Human-Computer Interaction body of knowledge is the proposed Graduated UX Design Adoption (gUXa) framework. The Innovation Resistance Theory (IRT) was used to explain the ability of the gUXa framework to reduce the barrier to UX process adoption due to its potential to optimise the design process for timeous systems development.Dissertation (MCom)--University of Pretoria, 2020.
Informatics
MCom
Unrestricted
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Pilát, Peter. „Posílení principů UX do existujících uživatelských rozhraní“. Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2015. http://www.nusl.cz/ntk/nusl-264980.
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This thesis explains meaning of user experience, its main aspects, selected methodology, its integration into agile development process and what UX maturity level can be represented in real company. It also deals with analysis of selected existing user interfaces used for network print management and its end users. Prototyping and user testing methods are iteratively applied to these user interfaces. Evaluation of these methods concludes the thesis with a recommendation what UX processes should be integrated for future development of user interfaces in Y Soft.
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Oskarsson, Emelie. „Post-Deployment Usability Opportunities: Gaining User Insight From UX-Related Support Cases“. Thesis, Linköpings universitet, Interaktiva och kognitiva system, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-126301.
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UX-related issues is one type of issue that customer support is facing. This thesis project investigates the possibility to look at support cases as a source of insight to how users interact with an information system application at an ERP company. It is also investigated if it is possible to use this gathered information when further developing the product. Support case data are gone through in order to map what type of problems the users are encountering and a category structure is developed based on this information. The categorization framework is evaluated by letting employees test the structure by categorizing incidents in to different categories. Further data collection are gathered by a questionnaire and follow-up interviews with the classification participants. To evaluate the value in the support case information, employees with product responsibility are also interviewed to get insight from their perspective. The result from the evaluation of the category structure indicated that it wasn’t easy to make a categorization of incidents. The incidents were placed in different categories and in order to apply a category structure it would need further evaluation before applying in large scale. The information in support cases are concluded to be valuable. The collection of information related to where users are encountering problem and also how many are experiencing the same issue could serve as a basis when prioritizing the product backlog. A mapping of issues could justify resources spent on usability by showing business value based on the presumed impact.
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Varatharajah, Thujeepan. „Integrating UCD with Agile Methods : From the perspective of UX-Designers“. Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-262705.
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With the increasing popularity of Agile methods in software development projects, an emerging question is how Agile incorporates user needs to their process – which is the staple of User Centered Design (UCD). Existing reports indicate that integrating Agile and UCD has shown to improve the process and end product and that they are a natural fit. However, there is also a general lack of guidelines of how an effective integration may be done, and further research is requested. This study aims to provide that by portraying some aspects of how Agile and UCD may be integrated in practice, but also some factors that may affect such an integration. This is done through an empirical study, by gaining insights from the perspective of UX-designers who are part of Scrum teams. TenUX-designers took part in semi-structured interviews, and based on a thematic analysis, results are portrayed in terms of suggested factors to consider when integrating Agile and UCD methods.Samtidigt som Agila metoder ökar i popularitet inom mjukvaruutvecklingsprojekt, så uppstår även frågan om hur Agilt arbete integrerar användarcentrerade krav i sin process ett område som är i fokus inom Användarcentrerad Design (ACD). Tillgängliga rapporter indikerar på att integrationen av Agilt och ACD har givit förbättrade processer och slutprodukt, samt att båda processer är kompatibla med varandra. Det anses dock finnas en brist på riktlinjer i hur man kan integrera båda processer, och det efterfrågas vidare studier i ämnet. Denna studie ämnar till att erbjuda just detta genom att presentera några faktorer av hur Agilt och ACD kan integreras i praktiken, men också exempel på faktorer som kan påverka hur väl integration lyckas. Detta tas fram genom en empirisk studie, genom att ta del av insikter från UX-designers som jobbar i olika Scrum projekt. Tio UX-designers deltog i semistrukturerade intervjuer, och baserat på en tematisk analys så presenteras resultat i form av föreslagna faktorer att ta del av när man vill integrera Agila och ACD metoder.
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Ebbesson, Esbjörn, und Tobias Grönberg. „User Experience utvärderingar med stöd av Repertory Grid Technique“. Thesis, Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE), 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-1651.
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Studiens syfte var att undersöka möjligheterna att använda intervjutekniken Repertory Grid Technique (RGT) som utvärderingsteknik för att utvärdera User Experience (UX) på distans. Detta gjordes genom att de föreställningar som en handledarstödd utvärdering resulterade i jämfördes med det resultat som uppnåddes genom en webbaserad variant av samma utvärdering. Studiens resultat visade på en svårighet för respondenterna i den webbaserade utvärderingen att formulera föreställningar som går att använda för analys av en produkts UX. Diskussionen pekar på en tänkbar lösning i form av förstudier som utförs med en mindre grupp av respondenter för att på detta sätt hjälpa utvärderarna att skapa sig en referensram att använda vid tolkningen av de föreställningar som sedan kan samlas in under en webbaserad utvärdering. Studien syftade även till att jämföra vilka aspekter kopplade till UX som utvärderingarna genererade, samtliga av dessa kopplades till subjektiva eller produktrelaterade aspekter.
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Helmersen, Lilly Arstad. „User experience research using video calls, A case study“. Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-301183.
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The COVID-19 pandemic has forced user experience (UX) designers to make their research comply with social distant roles, because of this many have turned to using computer mediated communication (CMC) tools. Even though research has shown that interviewing in person is marginally superior to video call interviews, user experience research is often conducted using more than one method. Therefore, this thesis aims to investigate how user experience professionals are using video call as the main communication method for their user centered data gathering. Eleven UX professionals from one company were interviewed about ten different projects, focusing on the project execution and the methods used. The results show different ways of using video calls to interview, workaround methods to replace in person observation and, drawbacks and benefits from using CMC tools to gather data. Indicating that some projects are better suited to the use of video calls then others and suggest possible benefits from using both CMC tools and well as in person methods to gather data.COVID-19-pandemin har tvingat UX-designers (User Experience) att anpassa sin forskning till sociala distansieringsregler, och därför har många börjat använda verktyg för datormedierad kommunikation (CMC). Även om forskning har visat att intervjuer där designers träffarpersonen är marginellt överlägsna intervjuer med videosamtal, utförs forskning om användarupplevelser ofta med hjälp av mer än en metod. Denna avhandling syftar därför till att undersöka hur yrkesverksamma inom user experience använder videosamtal som den huvudsakliga kommunikationsmetoden för sin användarcentrerade datainsamling. Elva UX-proffs från ett designföretag intervjuades om tio olika kundprojekt, med fokus på projektgenomförandet och de metoder som användes. Resultaten visar olika sätt att använda videosamtal för intervjuer, alternativa metoder för att ersätta personliga observationer samt nackdelar och fördelar med att använda CMC-verktyg för att samla in data. Det framgår att vissa projekt lämpar sig bättre för videosamtal än andra och att det finns möjliga fördelar med att använda både CMC-verktyg och personliga metoder för att samla in uppgifter.
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Ljungström, Erica. „Analysing tool connectivity through enterprise architecture with emphasis on user experience“. Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-215661.
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The methods for creating new (To-be) models within Enterprise Architecture is very similar to those used in Human-Computer Interaction for creating new products. Since Enterprise Architecture is used on existing systems, and because of the similarities between the methods used between the fields, the research question has been formulated as follows: "What is the relationship between tacit knowledge and the utility value of an architectural model for an organisational department studied through observations with experienced users?". The study aims to show that methods for reusing/changing already existing products produces a higher utility value when developing on an existing system. Since observations could show flaws and opportunities which can otherwise be overlooked, the architecture could benefit from gaining tacit knowledge which does not show from interviews. The results show that observations overall give higher utility and the hypothesis, that the observation and interview methods give equal utility values, can be discarded.De metoder som används för att skapa nya (To-be) modeller inom Enterprise Architecture är mycket lika de som används inom Människa-Dator Interaktion för att skapa nya produkter. Då Enterprise Architecture används på redan existerande system, och eftersom det finns likheter mellan metoderna från båda fälten, har studiens fråga formulerats som: "Vad är reltationen mellan fingertoppskänsla och ’utility value’, av en arkitekturmodell för en organisationsavdelning studerat genom observationer med erfarna användare? Studien ämnar visa att metoder för att återanvända/ändra redan existerande produkter kan ge högre ’utility values’ när man utvecklar ett redan existerande system. Då observationer kan visa på brister och möjligheter, som annars kunde ha förbisetts, kan arkitekturen dra nytta av att erhålla denna underförstådda kunskap som inte yttras via intervjuer. Resultatet visar på att observationer övergripande ger högre ’utility value’ samt att hypotesen, att observationer och intervjuer ger samma ’utility values’, kan förkastas.
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Srivastava, Akshat. „Developing Functional Literacy of Machine Learning Among UX Design Students“. University of Cincinnati / OhioLINK, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1617104876484835.
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Linnea, Dahl. „Designing a crossover user experience between telephony and web“. Thesis, Uppsala universitet, Institutionen för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-413517.
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The present work was performed at Aurora Innovation. Its purpose was to develop a proof-of-concept of an application where you could book an appointment and add personal information. This application is meant to be used by people of different ages, technology skills and preferences. User centered design was used during the development of the proof-of-concept, primarily the user centered design methods existing in contextual design. This project reflects on the value of these methods, and what the consequences could be if a product is developed from a single point of view. It was found that even for a relatively small project the user centered design proved valuable for collecting data, which then was used to improve the final proof-of-concept. Furthermore the results show how not having a varied test group can negatively affect your final product.
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Schylström, Maja. „User experience in ERP system development : An action research project to involve user experience in the everyday work“. Thesis, Linköpings universitet, Institutionen för datavetenskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-96361.
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The aim of this project was to find and implement actions to increase ERP system developers’ ability to improve user experience. The focus has been methods and resources that are used in the everyday work, and the selected methodology was action research. The project took place at IFS, which develops the ERP system IFS Applications. The project started with a pre-study consisting of interviews, observations and a survey. Then, four workshops were organized where the methods Ad hoc personas, Heuristic evaluation and Speed sketching were introduced and practiced. The workshops also included information on user experience in ERP systems. The workshops were then evaluated with a new survey and focus groups. The results show that the participants thought the workshops had a positive effect on their ability to work with user experience. Heuristic evaluation and speed sketching were very well-received, and deemed easy to integrate with the everyday work. Ad hoc personas workshops should be conducted early in a project to have the best effect. Overall, the workshops increased the participants’ motivation for user experience work.
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Nordbeck, Lars. „Lika barn leka bäst? : Hur påverkas engagemang av att motparten inte är en människa utan en dator?“ Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54217.
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Frågan som denna rapport ställer sig är hur en användares engagemang i en aktivitet påverkas av vetskapen att motparten är en datorstyrd, dels jämfört med om motparten är en människostyrd Agent jämfört med en människostyrd Avatar och dels beroende på om den datorstyrda Agenten uppvisar ett mer mänskligt beteende, till motsats till ett mer maskin-likt. I syfte att besvara denna fråga har en utförlig litteraturstudie gjorts, som dels utforskat konceptet Engagemang, men även utforskat andra koncept, såsom Social närvaro, Ethopoeia och Simulering av mänskligt beteende. Dessa teorier har sedan använts för att utveckla ett webbaserat experiment, vars mål har varit att samla empiriska data. Experimentet gick ut på att lösa en serie enklare matematiska uppgifter, vissa mot datorn och andra med en mänsklig administratör som deltog på distans, och det som mättes var s.k. Dwell time, d.v.s. hur länge användaren var engagerad nog att ha fokus på aktiviteten. Resultatet visade att det fanns klara indikationer på att engagemanget i aktiviteten är lägre om motparten styrs av en dator, jämfört med om den styrs av en människa. Den andra ”delfrågan” var svårare att definitivt svara på, men författaren anser att det går att tolka resultatet som att engagemanget blir högre.The question that this essay posed was how the user’s engagement is affected by the fact that the other party is a computer controlled Agent, both compared to if the other party was a human-controlled Avatar, but also depending on whether the Agent displays a more human-like behavior, as opposed to a more machine-like one. To answer this question an extensive litterature study was performed, both to develop the concept of Engagement, but also to explore other concepts, such as Social presence, Ethopoeia and Simulation of human behaviour. These theories were then used to design a web based experiment, with the purpose of collecting empirical data. The experiment consisted of solving simple math tasks, some against the computer, but others involving a human administrator, who participated from a remote location. The measured metric was Dwell time, i.e. the actual time the user was engaged enough to focus on the activity. The result showed that there is a definite indication that the level of engagement in activities is lower if the other party is controlled by a computer, as opposed to it being controlled by a human. The second part of the question was not as clearly answered by the result, but the author believes the result can be interpreted as showing an increase of engagement.
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Ntis, Christina, und Neira Causevic. „En utvärdering av en verktygsdriven UX-designprocess : Tillämpning och utvärdering av en verktygsdriven UX-designprocess vid användning av Kibana“. Thesis, KTH, Hälsoinformatik och logistik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-230215.
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I dagsläget finns det en mängd utmaningar och svårigheter inom den traditio- nella designprocessen för användarupplevelse (UX, User Experience). Dessa utmaningar har en påverkan på hur tidskrävande och kostsam en designpro- cess för UX kan vara. Några av dem är att få prototyper att likna slutpro- dukten och kommunikationssvårigheter mellan UX-designers och utvecklare vid Agil projektmetodik. Några svårigheter som finns vid visualisering av strömmande data är att göra den lättförståelig för användaren och möjliggöra användaren att nå önskad information. För att undersöka dessa svårigheter togs en designprocess för UX, att använ- das med datavisualiseringsverktyget Kibana, fram. För att kunna utvärdera och bedöma designprocessen för UX, skapades en interaktiv dashboard som presenterade Transportstyrelsens data från betalstationer. Framtagningen av designprocessen för UX resulterade i en optimering av prototypskapandet och testningen. Detta eftersom designprocessen för UX möjliggjorde utveckling av produkten, istället för prototypen, vilket förbättrade testningen med slutan- vändaren och därmed även slutprodukten. Det fanns dock nackdelar då Kiba- na användes vilka var begränsningar i modifieringen av användargränssnittet och att systemet behövde vara klart innan designprocessen för UX kunde på- börjas.In the current situation there are a lot of challenges and difficulties in the traditional design process for UX, User Experience. These challenges have an impact on how time consuming and costly a design process for UX can be. Some of them are to create prototypes that resemble the end product and communication difficulties between UX-designers and developers that follow an Agile project methodology. There are also difficulties in visualizing streaming data, as information in data must be made easy to understand for the user and the users must be able to get desired information. To investigate these difficulties, a design process for UX was created to be used with the Kibana data visualization tool. In order to evaluate and assess the design process for UX, an interactive dashboard was created that pre- sented data from Swedish payment stations. The development of the design process for UX resulted in an optimization of the prototype-creation and test- ing. The design process for UX enabled development of the product, instead of the prototype, which improved the testing with the end user and therefor also the end product. However, there were disadvantages when Kibana was used which were limitations in modifying the user interface and that the sys- tem needed to be ready before the UX design process could begin.
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Sjödin, Peterson Veronica, und Natalia Prochownik. „CMS och UX : tekniker för hur man utformar en god användarupplevelse“. Thesis, Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-27692.
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The purpouse of this study is to find out how and if a Content Managment System (CMS) can benefit from applied User Experience Design (UX). A work project has been executed where a client wanted the students to create a user friendly CMS for adding content to a global hotel review site. A prototype of a CMS was created based on literature studies about UX and CMS. The prototype of the user friendly CMS was then tested through user tests and interviews with key users. After input from the key users the prototype was changed until the users were satisfied with it.
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Nadikattu, Srikar Reddy. „Integrating User Experience (UX)Development with Agile SoftwareDevelopment Practices. : A Multiple Case Study Involving Organizations DevelopingInteractive Healthcare Technology (IHT) Applications“. Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-13511.
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Context. User Experience has become key to product development in recent years, as manyorganizations have realized its role in maintaining high user acceptance ratings. User ExperienceDevelopment and Agile Software Development are two highly iterative processes and user-centricprocesses. While both methods stack up well theoretically, there are many challenges encountered whenthey are integrated together in real-world development scenarios. Similar to Agile development, UserExperience Development, has many phases: performing user research, gathering UCD (User-CenteredDesign) requirements, iterating design activities, and performing usability evaluation through user tests.Executing both processes in parallel and mapping their corresponding phases is a major issue andapplying these principles in development environment is even more challenging. This integration bearseven more significance in the field of healthcare technology, where user-centered requirements ofpatients and medical practitioners need to handled systematically, as there are a wide range ofspecifications that cater to unique individuals. Hence, a case study was conducted in two majororganizations involved in the development of Interactive Healthcare Technology (IHT) applications. Objectives. Through a case study, the author attempts to investigate the factors that influence theintegration between UX development and Agile methodologies. These factors include the contemporarytools, processes and methods (TPMs) that are being used integration and the challenges that persistwhen it is applied in industry. The study aims to analyze the Agile-UX development approaches of twodistinct organizations, involved in the same domain, to get an understanding of the mentioned factors. Methods. The multiple case study was conducted through interviews, surveys and direct observation.The qualitative data analysis of the surveys was done through thematic analysis. Quantitative dataanalysis was performed on the data gathered from the surveys. A literature review was conducted priorto the case study to gain knowledge on this issue, which also partially answers the research questions.The case study design was kept consistent across both organizations. Results. Through the results of the case study and a literature review, current UX development practicesin the industry have been identified. The challenges encountered at both case organizations have been studied. These results are further validated and contrasted with the results of the literature review.Following, a retrospection of the methods employed at the case environments, a set of recommendationsfor better integration was generated. A detailed comparative analysis of Agile-UX integration at twoorganizations has been documented. At the end a generic framework has been proposed based on theanalysis of results acquired. Conclusions. Numerous conclusions were drawn from the results and data analysis. Several challengeswere identified through the study, in addition to those suggested by relevant literature. Some of thesewere uniquely prevalent in the field of IHT development. It was found that dynamically changing usercenteredrequirements and late integration of usability and UX development with Agile practices werethe most profound challenges. Adoption of UCD techniques such as Design Studio played a positiverole in easing integration. Usability evaluation and user research are also major factors in the integrationprocess. Lack of time to iterate design and issues in scheduling and performing usability testing had abig impact. Involving users in the design and development process from an early stage is essential toensure high usability and good user experience of the product. The framework designed to counter thesechallenges, takes into account, all these aspects to provide a meticulous Agile-UX integrationframework. Some key conclusion drawn from this framework, are that the application of the “One SprintAhead” approach diminishes many challenges, while performing usability testing in parallel withsystem testing can support integration.
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Alexander, Granhof, und Eriksson Jakob. „Improving the User Experience in Data Visualization Web Applications“. Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-21731.
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This paper is a literature study with an additional empirical approach to research how to improve user experience in data visualization web applications. This research has been conducted in collaboration with Caretia AB to improve their current data visualization tool. The research studies previous research on the topics of UI design, user experience, visual complexity and user interaction in the attempt to discover what areas of design and intuitivity that improves the user experiences in these kinds of tools. The findings were then tested together with Caretia through a proof-of-concept prototype application which was implemented with said findings. The conclusion of the results is that mapping ontology groups and prior experience as well as reducing visual overload are effective ways of improving intuitivity and user experience.
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Olsson, Sara, und Sabina Forsberg. „Exploring the User Experience in Continuous Glucose Monitoring Systems“. Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20575.
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Typ 1-diabetes kräver ordentlig uppsyn dag och natt för att upprätthålla ett fungerandeliv. Idag använder människor allt oftare kontinuerlig glukosövervakning (CGM) för atthantera sin diabetessjukdom. Detta system mäter blodsockernivån genom en sensor somplaceras på användarens hud. Användaren skannar sedan sensorn med en handenhet ellermobilapplikation för att läsa av den nuvarande blodsockernivån och i vilken riktningblodsockret är på väg. Forskare föreslår att för att kunna skapa den bästaanvändarupplevelsen för diabetespatienter måste designers verkligen förstå användarna ochhur de interagerar med sina CGM-system, vilket är målet med denna studie.Problemen med nuvarande CGM-system är att i många fall upplevs navigeringsstrukturensom otydlig och att det finns brister i användarupplevelsen. På grund av sjukdomenskomplexitet är kategorisering i navigeringen avgörande för att användarna ska kunna förstågränssnittet. Det här är ett område som de flesta studier tar upp, men en väl utformadlösning har ännu inte presenterats. Den centrala delen för att användarna ska kunna förståinformationen är genom att involvera slutanvändare i designprocessen. Medicinskinformation kan vara svår att förstå och när denna information presenteras kan användarenfå en känsla av ”information overload”. Patienterna vill ha ett väl utformat verktyg för atthantera sin sjukdom. Tidigare studier visar även att patienter vill ha ett system för allasina behov, ett så kallat ”system of systems”, snarare än flera separata system.Denna studie syftar till att undersöka tre av de tillgängliga produkterna på den svenskamarknaden för att förstå användarens behov och användarupplevelsen av dessa produkter.Genom en intervju och enkätundersökning med slutanvändare samlas data in för attutvärdera de produkter som används idag. Resultatet från den första fasen analyseras ochfynden lägger sedan grund för nästa fas, där en prototyp utvecklas. Prototypen ärutformad för att validera resultatet av den nya navigeringsstrukturen ochanvändarupplevelsen utifrån de problemområden som uppgetts i första fasen av studien.Valideringen görs genom ytterligare en enkätundersökning där deltagarna får jämföra sinnuvarande produkt med den utvecklade prototypen, i samband med de förutbestämdafrågorna i System Usability Scale (SUS).Denna studie visar på att det är möjligt att skapa en bättre navigationsstruktur ochinformationspresentation med gestaltlagarna i åtanke. Dock påpekas även behovet av attutföra ytterligare forskning av den tekniska lösning som krävs för att möjliggöra ett“system of system” för CGM-systemen.Sökord: Användarbehov, Användarupplevelse, Design, Diabetes, Kontinuerlig GlukosövervakningType 1 diabetes requires proper supervision day and night to maintain a healthy living. Tomanage diabetes research shows that people today more often use Continuous GlucoseMonitoring (CGM). This system measures the blood glucose levels through a sensorplaced on the users' skin. The user then scans the sensor with a hand device or mobileapplication to get a reading of current blood glucose level and in which direction the levelsare heading. Researchers suggest that to be able to create the best user experiencesolution for diabetes patients, the designers truly need to understand the users and theway that they interact with their monitoring systems, which is the goal of this study.The problems with current diabetes monitoring systems are, in most cases, the unclearstructure of the navigation and lack of thoughtful and meaningful user experience. Due tothe complexity of the disease, labeling is vital to make users understand the interface.This is an area that most studies acknowledge, but a well thought out solution has not yetbeen presented. The central part of making users understand the information is to involveend users in the design process. Medical information can be hard to grasp and when a lotof information is presented it can lead to information overload. Patients want a well-designed tool to help manage their disease. Previous studies show that patients want tohave one system for all their functions, a so-called system of systems, rather than havingmultiple ones.This study aims to examine three of the available products on the Swedish market tounderstand the user needs and the user experience of these products. Throughinterviews and surveys with end users, data is collected to evaluate currently used products.The data from the first phase is analyzed and findings then lay the foundation for the nextphase, where a prototype is made. The prototype is designed to validate the findings ofuser-needs in terms of navigation structure and user experience from the first phase. Thevalidation is conducted through a second survey where the end users are asked to comparecurrently used product versus the prototype, alongside with the predetermined questions inSystem Usability Scale (SUS).The results show that user experience in CGM systems needs further development tomake the patients satisfied with the way that they can manage their disease. This studysuggests that by designing with the gestalt laws in mind, a better navigation structure andinformation presentation is possible. But also suggests that future research within thetechnical solution of making the CGM systems to a system of system, is required.Keywords: Continuous Glucose Monitoring, Design, Diabetes, User Experience, User-Needs
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Šolín, Petr. „Návrh metodiky UIX designu pro mobilní aplikace“. Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-150209.
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This thesis describes the design methodology for User Experience Design and its use in the creation of mobile applications. The theoretical part focuses on defining the field of User Experience Design (UXD) in conjunction with the definition of user experience. It then focuses on the role of UX Designer and his knowledge especially in the field of design of cognitive and memory operations. The main goal of the theoretical part of the thesis is to make up a comprehensive procedure for creating mobile UX applications serving as company's manual or guidance in creating a user-friendly application. The main goal of the practical part is the author's design of methodology UX Design for mobile applications. The methodology is proposed based on the author's experience gained from the project positions as UX designers and graphic designer. A secondary goal of the practical part is the application of created the methodology on a case study of creating mobile applications.
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Gylling, Fanny. „A User Centred Approach To Sustainable Development : How UX as means to develop a tool to reduce everyday stress and promote a sustainable lifestyle“. Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161621.
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How can user experience as means support people in their struggle to keep up with their stressful life. This thesis cover how user experience can be used as method to develop a application that in short term reduce everyday stress, and in long term support a sustainable development. A literature study was conducted what stress is and what impact it has on people, also a compilation of sustainable development in everyday life together with the theory of user experience on a mobile platform was made. To create a prototype of a mobile application an iterative design process been conducted by design, test and evaluate prototypes in three stage from paper prototypes, lo-fi to hi-fi. Finally interactive prototype of a mobile application were created with functionality that reduce stress among people in their everyday life. This applications functionality to ease the burden on chores that frequently accrued in the user study as source of stress. Mainly related to laundry, cleaning and food chores.
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Victor, Winnhed. „Bridging the Age Gap Between Streaming Platforms : Improving User Experience for In-between Users“. Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-121904.
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The media consumption on the Internet is increasing rapidly and people at all ages are getting used to live in an on demand world. Due to this, streaming platforms have to appeal to a broad audience containing children, teenagers and adults. One approach to appeal a broad target audience is to divide the streaming platform into two separate platforms, where one is aiming for children and the other one, for the rest of the users. The aim of this thesis is to investigate how the user experience can be improved, to help users of ages 10-13 years old to find their way from one streaming plat- form, to another as they are growing up. The thesis investigate how existing streaming platforms appeal to a broad audience and determines reasons of why a gap can be created between streaming platforms. Based on interviews, work- shops, user tests as well as literature, a final prototype and a set of concluding suggestions have been produced as a result of this study.
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Baaz, Felicia, und Jennie Åkesson. „UX-metoder som kompletterar användbarhetstest genom att mäta tillfredsställelse : En fallstudie för att validera identifierade metoder“. Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-44763.
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This study has been carried out in collaboration with the company RISE and the group UX Insights, who works with methods to test a product’s usability and ergonomics. The purpose of the study was to find complementary UX methods for usability tests, and to test the methods for verifying whether the selected methods really generate complementary information, as it was requested by the UX Insights group. The goal was to identify three methods which could provide information about the user’s feelings, since emotions are linked to the factor satisfaction as opposed to usability tests that generate performance metrics. The goal was also to achieve a better product through tests and concept development, based on the selected methods, through a case study. The study was based on two research questions;RQ1. Which evaluation methods can be used to complement usability tests in work with UX and what supplementary information do the methods generate? RQ2. How can evaluation methods for UX be used in the product development process to effectively draw attention to emotional reactions in the interaction between product and human? To answer the research questions, a literature study and a case study were conducted. The literature study aimed at identifying complementary methods for usability testing, which resulted in the methods Emocards, semantic differential scale and interview. The identified methods wereused together with usability tests during two tests in the case study. Test one was carried out on two air conditioners that Electrolux assisted with, and test two was carried out on a concept of a new control panel that was developed after product development of the product that was in greatest need of improvement. The study resulted in a developed concept that generated better results from the tests, compared to the standard product. The concept received 18 percentage points higher effectiveness and an increase in efficiency as all tasks required at least 40 percentage points less effort. The movement in the circumplex model was 14 and 13 steps for the concept, compared to 32 and 15 steps for the standard product. The concept improved based on the semantic differential scale, where the average value decreased by 1.3 units. The result also showed that usability tests can be complemented by the methods Emocards, semantic differential scale and interview, which means that the whole aspect of UX is measured as the methods together generate both performance-based data and self-reporting data, which generates information on both performance and satisfaction. The conclusion of the study showed that all three complementary methods provided information that could be used in the development of the product in the case study. However, all three methods provided similar information and therefore do not need to be used together. For this reason, it is recommended to either complement usability tests with Emocards and interviews or with semantic differential scale and interview. This is because interviews can deepen the information that selected methods generates.Den här studien har utförts i samarbete med företaget RISE och gruppen UX Insights som arbetar med metoder för att testa produkters användbarhet och ergonomi. Syftet med studien var att hitta kompletterande UX-metoder till användbarhetstester samt att testa metoderna för att verifiera om valda metoder verkligen generar kompletterande information, då det var efterfrågat av gruppen. Målet var att identifiera tre metoder som kunde ge information om användarens känslor, då känslor är kopplat till faktorn tillfredsställelse till skillnad mot användbarhetstest som genererar information om prestation. Målet var dessutom att genom en fallstudie åstadkomma en bättre produkt genom tester och konceptutveckling, utifrån valda metoder. Studien grundades på två forskningsfrågor; F1.Vilken/vilka utvärderingsmetoder kan användas för att komplettera användbarhetstester i arbete med UX och vad genererar metoderna för kompletterande information? F2. Hur kan utvärderingsmetoder för UX användas i produktutvecklingsprocessen för att effektivt uppmärksamma känslomässiga reaktioner i interaktionen mellan produkt och människa? För att besvara forskningsfrågorna genomfördes en litteraturstudie och en fallstudie. Litteraturstudien syftade till att identifiera kompletterande metoder till användbarhetstest, vilket resulterade i metoderna känslokort, semantisk differentialskala och intervju. De identifierade metoderna användes sedan tillsammans med användbarhetstest under två test i fallstudien. Test ett genomfördes på två luftkonditioneringar som Electrolux bistod med och test två genomfördespå ett koncept av en ny kontrollpanel som togs fram efter produktutveckling av den produkt som var i störst behov av utveckling. Studien resulterade i ett utvecklat koncept som genererade bättre resultat från testerna, jämfört med den ursprungliga produkten. Konceptet fick 18 procentenheter högre ändamålsenlighet samt en ökning i effektivitet då alla uppgifter krävde minst 40 procentenheter mindre ansträngning.Förflyttningen i den circumplexa modellen blev 14 respektive 13 steg för konceptet, jämfört med 32 och 15 steg för standardprodukten. Konceptet förbättrades utifrån den semantiska differentialskalan, där medelvärdet minskade med 1,3 enheter. Resultatet visade dessutom att användbarhetstest kan kompletteras av metoderna känslokort, semantisk differentialskala och intervju, som gör att hela aspekten av UX mäts då metoderna tillsammans genererar både prestationsbaserade data och själv-rapporterande data, vilket genererar information om både prestation och tillfredsställelse. Slutsatsen av studien visade att alla tre kompletterande metoder gav information som kunde användas i utvecklingen av produkten i fallstudien. Däremot gav alla tre metoder liknande information och behöver därför inte användas tillsammans. Av den anledningen rekommenderas att antingen komplettera användbarhetstest med känslokort och intervju eller med semantisk differentialskala och intervju. Detta eftersom intervjuer kan fördjupa informationen som valda metoder genererar.
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Papadaki, Patricia. „User experience in automotive industry: user perspective on functionality and entertainment“. Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-90881.
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The impact of technology is increasing in the automotive industry resulting in user experience to have a significant role in the industry. Previous studies have researched the use of user experience in the automotive industry describing the importance of it. Studies have also described the user experience in connection to in-vehicle functions. Contrariwise, a gap has been identified in relation to the actual use and users’ preferences to these functions. The aim of this study is to analyze the users’ perspective in the automotive industry and how a high level of user experience can be achieved by identifying the preference of the users. This paper aims to identify if functions related to entertainment or functions related to functionality are preferred by the users. It is important to note that the study is not excluding any of the two different type of functions but investigates the preference of the users. Mixed method was used to respond to the research question. Two interviews with experts of the domain of automotive were conducted, where important aspects of the experts’ perspective were covered and was used to develop the survey. In order to achieve a full understanding of the user experience, a survey was sent to identify users’ preferences. The study proved user experience to be important for the organizations in the automotive industry. Moreover, it discovered a discrepancy between the experts’ perspective and the users’ perceptions. Experts expressed customer satisfactions and fulfillment of their demands to be of the primary aim of organizations in the automotive industry. Contrariwise, users expressed that organizations may consider the preference of the users but only to achieve economic and concurrent benefits. Additionally, users expressed a preference to in-vehicle functions related to functionality. More specifically, in-vehicle functions in relation to safety, connectivity and assistance in driving. As a result, this study suggests for organizations in the automotive industry to include the above functions to their vehicles in order to satisfy the demands of their customers and achieve high level of user experience but not exclude the functions related to entertainment.
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Segerhag, Klara, und Philip Enestubbe. „"Man kan UX:a allt" : En studie i yrkesidentiteter hos UX-bibliotekarier“. Thesis, Linnéuniversitetet, Institutionen för kulturvetenskaper (KV), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96711.
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The aim of this bachelor thesis is to examine the professional identities oflibrarians with special focus on User Experience (UX). To achieve this aimwe have used the four professional identities described by Jenny Lindberg,the communicative identity, the technical identity, the academic identity andthe conservative identity. We have interviewed seven librarians at fivedifferent academic libraries in Sweden that works with UX. In the analysis ofour empirical material we found that the identity most represented among theinformants was the communicative identity while the conservative identitywas seen by the informants as their anthesis. Furthermore we added apotential fifth identity, the progressive identity.
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de, la O. Schöneck Mauricio, und Roshan Mathew. „Mapping cross-channel ecosystems : A case study based on a company in the field of UX“. Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-37248.
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Every product or service is part of an ecosystem. The analysis of ecosystems enables organizations to understand the use and potential of a product or service. The information that flows through ecosystems is not always tangible. However, it can be categorized and accessed through different gateways. In this thesis, the authors present an overview of current service design tools and compare them to a cross-channel ecosystem’s approach. The ubiquitous nature of technology permits users to interact and perform activities uninterrupted within physical and digital space. Therefore, the inclusion of external stakeholders within an ecosystem enables a richer analysis of a product or service design. Two major factors that are taken into consideration: 1. Touchpoints within the ecosystem. 2. The information channels that can be accessed through touchpoints. This thesis involves an exploratory case study that aims at mapping cross-channel experiences and ecosystems thereafter in relation to a publishing firm located in New York. Along the conceptualization process, the authors faced difficulties understanding appropriate methods of labelling and choosing of elements that assist in the construction of an ecosystem. However, the initial drawing of the firm’s ecosystem clearly differs from the results attained from the interviews outcomes on the one hand. On the other hand, the final diagram of overlapped information channels placed over a fraction of the ecosystem, provides a tangible understanding towards the presence of touchpoints in one or more information channels. By displaying such cross-channel ecosystems, organizations can increase or re-structure their activities according to their strategy. The study gives a very concrete proposition of how the ecosystems can be mapped. Further studies and guidelines to increase an ecosystems parameters and precision of execution is still to be developed and researched.
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Skarin, Rebecka. „UX Design of Augmented Reality House Configurator : Mobile AR Application and Web Administration Interface Design“. Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79741.
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Many of us find it difficult to make big decisions, building ahouse is one of them. It is perhaps the biggest investment andproject that one takes on. During a house building project, thereare many things that needs to come together, you have to finda plot, choose a house model and lastly all those other choicesas for example the kitchen and bathroom details. It is in thisdecision process that it can be useful to be able to test differenthouse models and materials before the final decision is made.It is this process that is the focus of the thesis, or rather, a tool tofacilitate decisions. There are existing solutions today where the usercan change materials in houses online in virtual reality, this thesisexplores how this functionality could be conceived in an AR (AugmentedReality) environment. With this, the user can see their housein real size on the site before the construction has even begun.Neava AB has developed an application called Arvue where it is possibleto view an AR model of a house in real size. The houses NeavaAB produce belong to their customers, who are house companies.But as the team at Neava AB worked on developing customized configuratorsfor virtual reality, some challenges began to emerge.It takes a long time to agree with the customer which colour shadeis correct and the communication between the two at this stage ofproduction can sometimes take a long time. During which Neavahas to wait for the customer’s reply before they can continue theirwork. The problem regarding to the colours is also connected to thecustomers brand identity as the house companies all have their ownspecific appearance and want both the interface and images to reflectthis as strongly as possible. This increases the communicationbetween the two even further.The aim of the thesis is to design a tool where the house companycan administrate their own interface in the interactive AR configurator.The interface design is focused on user experience and evaluatedby measuring the usability and user experience.The work presented in this thesis applied a user centered designprocess, in which the most important part is to involve the users inthe design and to base the decisions upon their needs and feedbackin different ways. This work applied interviews, surveys, evaluationsand user testing continuously to control how well the results were inline with the identified needs.The thesis presents a proof of concept for how this tool for the housecompanies could be conceived by designing both the interface to administrateand the tool itself. By developing this tool Neava AB wouldboth reduce the time they spend on communication but also have aprogressive and innovative product service which could help reducethe environmental impact of building new houses. This is achievedby helping the users make better decisions and reduce the amountof re-buildt houses.För många människor är det svårt att ta stora beslut, att bygga hus är ett av dessa. Det är kanske den största investeringen och projekt som man tar sig an. I ett husbygge är det många saker som ska stämma överrens, man ska hitta en tomt, välja en husmodell och till sist alla de där andra valen som till exempel köks- och badrumsdetaljer. Det är i detta beslutskede som det kan vara skönt att kunna testa olika husmodeller och material innan det slutliga beslutet tas. Det är denna process som är i fokus i detta examensarbete, eller rättare sagt ett verktyg för att underlätta besluten. Det handlar nämligenom en AR-applikation för hus. AR står för augmented reality(förstärkt verklighet) och med hjälp av denna kan användaren se sitt hus i verklig storlek på tomten innan någonting är bestämt eller ens påbörjat. Neava AB har utvecklat en applikation där det i dagsläget går att visa en AR-modell av ett hus i verklig storlek. Deras huvudsakliga kunder är husföretag som bygger modulära hus. Då teamet på Neava AB arbetat med att utveckla kundanpassade konfiguratorer för virtuell verklighet har några utmaningar börjat visa sig.Det tar lång tid att komma överens om vilken färgnyans som är korrekt och kommunikationen i detta skede av produktionen tar iblandväldigt lång tid varvid Neava måste invänta kundens bedöming påderas modeller. Detta problem är också kopplat till kundernas grafiska profil då kunderna alla har en specifik framtoning och vill att både gränssnitt och bilder ska återspegla denna så starkt som möjligt. Målsättningen med arbetet är att utforska hur ett verktyg för husföretagen att skapa sina egna gränssnitt skulle kunna se ut. Gränssnittet designas med fokus på användbarhet och användarupplevelse och utvärderas kontinuerligt jäntemot dessa kriterier. Projektet tillämpar en användarcentrerad designprocess där det centrala är att involvera användarna i designprocessen på olika sätt. Detta arbete tillämpar intervjuer, enkäter, utvärderingar och användartester genomgående för att kontrollera hur väl resultaten stämmer överrens med de identifierade behoven. Designen tas fram med utgånspunkt i de identifierade utmaningar och problem som funnits med hjälp av dessa metoder.Resultatet är ett koncept som illusterar hur detta verktyg skulle kunna se ut och fungera. Både hur en konfigurator för AR men också för hur en administrativ tjänst för en huskonfigurator skulle kunna se ut.Genom att designa gränssnittet för huskonfiguratorn i AR och medföljande administrativa tjänst så kunde ett förslag för detta verktyg presenteras. Om Neava skulle utveckla detta verktyg så skulle det både minska tiden som de lägger på kommunikation, men också ha tagit fram en innovativ och nytänkande produkt som kan bidra till att minska miljöpåverkan av nybyggnation genom säkrare beslut och minskad ombyggnation.
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Linner, Hannes. „Digitalisering av fastigheter : En användaranpassad kontrollpanel för IOT-enheter“. Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-42009.
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This degree project is a design project that investigates digitization in the real estate industry and examines how far the real estate industry has come regarding the integration of new technology. The study highlights how companies work today and what problems and needs can be facilitated through digitization, more specifically the technology IoT (Internet Of Things). IoT makes it possible to connect different devices and sensors to the Internet in order to read information or control the functionality. The study is based on qualitative interviews which are analyzed through methods within User Experience (UX). The target group for the study is people who work with operation and maintenance of real estates. By creating personas and scenarios for the relevant target group, a greater understanding is created of how they work today along with what problems and needs they experience within their professional roles. Through methods within the User Interface (UI) a prototype is created which illustrates the information that is significant to the target group. The information from the properties is communicated via IoT devices. To enable communication between devices and prototype, the system Yggio is used, an API (Application Programming Interface) which is provided by the company Sensative. The study shows how a user-friendly interface can look, function and facilitate work in the real estate industry.
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Bengtsson, Camilla, und Caroline Englund. „“Do you want to take a short survey?” : Evaluating and improving the UX and VUI of a survey skill in the social robot Furhat: a qualitative case study“. Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76923.
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The purpose of this qualitative case study is to evaluate an early stage survey skill developed for the social robot Furhat, and look into how the user experience (UX) and voice user interface (VUI) of that skill can be improved. Several qualitative methods have been used: expert evaluations using heuristics for human-robot interaction (HRI), user evaluations including observations and interviews, as well as a quantitative questionnaire (RoSAS – Robot Social Attribution Scale). The empirical findings have been classified into the USUS Evaluation Framework for Human-Robot Interaction. The user evaluations were performed in two modes, one group of informants talked and interacted with Furhat with the support of a graphical user interface (GUI), and the other group without the GUI. A positive user experience was identified in both modes, showing that the informants found interacting with Furhat a fun, engaging and interesting experience. The mode with the supportive GUI could be suitable in noisy environments, and for longer surveys with many response alternatives to choose from, whereas the other mode could work better for less noisy environments and for shorter surveys. General improvements that can contribute to a better user experience in both modes were found; such as having the robot adopt a more human-like character when it comes to the dialogue and the facial expressions and movements, along with addressing a number of technical and usability issues.Syftet med den här kvalitativa fallstudien är att utvärdera en enkätskill för den sociala roboten Furhat. Förutom utvärderingen av denna skill, som är i ett tidigt skede av utvecklingen, är syftet även att undersöka hur användarupplevelsen (UX) och röstgränssnittet (VUI) kan förbättras. Olika kvalitativa metoder har använts: expertutvärderingar med heuristik för MRI (människa-robot-interaktion), användarutvärderingar bestående av observationer och intervjuer, samt ett kvantitativt frågeformulär (RoSAS – Robot Social Attribution Scale). Resultaten från dessa har placerats in i ramverket USUS Evaluation Framework for Human- Robot Interaction. Användarutvärderingarna utfördes i två olika grupper: en grupp pratade och interagerade med Furhat med stöd av ett grafiskt användargränssnitt (GUI), den andra hade inget GUI. En positiv användarupplevelse konstaterades i båda grupperna: informanterna tyckte att det var roligt, engagerande och intressant att interagera med Furhat. Att ha ett GUI som stöd kan passa bättre för bullriga miljöer och för längre enkäter med många svarsalternativ att välja bland, medan ett GUI inte behövs för lugnare miljöer och kortare enkäter. Generella förbättringar som kan bidra till att höja användarupplevelsen hittades i båda grupperna; till exempel att roboten bör agera mer människolikt när det kommer till dialogen och ansiktsuttryck och rörelser, samt att åtgärda ett antal tekniska problem och användbarhetsproblem.
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Lundberg, Sabina. „Change or Die : A study on the phenomenon of Library UX at two academic libraries in Sweden“. Thesis, Uppsala universitet, Institutionen för ABM, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-351120.
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A recent phenomenon within the library sector is that of User Experience (UX). Library and information practitioners are increasingly leaning towards letting their users help guide and organise library services by using UX methods to both evaluate existing services and to create new ones. Despite that an increased number of academic librarians are focusing on researching their Library UX, few studies have been done on this phenomenon, and none have focused on a Swedish context. In this thesis, the emerging phenomenon of Library UX is investigated by performing a qualitative case study at two academic libraries in Sweden. The posed research questions focus on four areas: what impacts the implementations of UX methods have on an academic library, how UX methods are learnt, if this new emphasis on Library UX will affect the user-librarian relationship and if something can be said about the future of Library UX. The main theory used is Actor-Network Theory (ANT), which together with the use of the Foucauldian perspective on knowledge/power has been employed to analyse the collected empirical data to further the understanding of the phenomenon. The findings are divided into two parts. Firstly, the case study depicting the results of the collected empirical data. Secondly, the ANT-analysis of the Library UX network is presented, which is based on the data collected in the case study. The main conclusions that can be drawn from this study are how UX methods are perceived by the informants as leading to improved library services. There is also a clear consensus among the informants on how the new perspective of the user presented within the Library UX framework will deepen the user centred focus even further at the libraries. Furthermore, the ANT-analysis shows how the phenomenon has primarily emerged through advocacy and how advocates have a central role in how knowledge about Library UX and UX methods are spread within the library world.Ett nytt fenomen inom bibliotekssektorn är User Experience (UX). Bibliotekarier låter i allt högre grad sina användare vägleda dem i hur bibliotekets tjänster ska se ut, genom att använda UX metoder för att både utvärdera och skapa nya tjänster tillhandahållna av biblioteken. Trots att det är en ökning i antalet universitetsbibliotek som nu fokuserar på att undersöka sin Biblioteks-UX har få studier gjorts på ämnet, och ingen ur ett svenskt perspektiv. I den här uppsatsen har fenomenet Biblioteks-UX undersökts genom en kvalitativ fallstudie på två universitetsbibliotek i Sverige. Forskningsfrågorna som ställts i uppsatsen fokuserar på fyra områden: Biblioteks-UX påverkan på universitetsbiblioteken i stort, hur UX metoderna lärs ut, om detta nya fokus kommer påverka användar-bibliotekarierelationen och om något kan utrönas om Biblioteks-UX:s framtid. Den primära teorin som används är Aktör-Nätverksteori (ANT), vilken tillsammans med Foucaults perspektiv på kunskap/makt har använts för att analysera det insamlande empiriska materialet för att få en djupare förståelse av fenomenet. Undersökningen är uppdelad i två avsnitt. I den första delen presenteras fallstudien och i den andra delen presenteras ANT-analysen gjord på Biblioteks-UX nätverket. Uppsatsens huvudsakliga slutsatser är för det första att informanterna uppfattar att UX-metoderna leder till förbättrade bibliotekstjänster. För det andra visar studien att det finns en konsensus bland informanterna om att det nya användarperspektivet som föreslås inom Biblioteks-UX kommer leda till ett djupare användarfokus på biblioteken. ANT-analysen visar vidare att fenomenet framförallt sprids genom förespråkare och hur dessa förespråkare har en central roll i hur kunskapen om Biblioteks-UX och UX-metoder sprids inom biblioteksvärlden.
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Zhu, Jiani. „Applying UX design approach to Cardiac Home Care Education: Design case studies with print and digital Materials“. University of Cincinnati / OhioLINK, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1504803533639022.
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