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Andres-Martinez, Maria-Encarnacion, Juan-Antonio Mondejar-Jimenez, Miguel-Angel Gomez-Borja und Jose-Louis Alfaro-Navarro. „Analysis Of Hotel Internet Booking Users“. International Business & Economics Research Journal (IBER) 13, Nr. 7 (03.11.2014): 1571. http://dx.doi.org/10.19030/iber.v13i7.8905.
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The number of tourist products sold on the Internet has increased remarkably in recent years. The hotel industry has figured prominently in this boom due to hotel bookings made via the Internet becoming increasingly popular. The reason for this upturn in online bookings is, in many cases, the possibility of booking at any time and the possible existence of lower prices. In order to achieve these lower prices, consumers must accept certain restrictions or conditions that hotels use to manage demand through yield management strategies.This paper analyses hotel Internet booking users in order to ascertain their socio-demographic characteristics and behaviour in regard to online purchase decisions. The ultimate goal is therefore to determine a user profile. With this information, hotel managers will be able to manage Internet hotel bookings.
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Salamah, Irma, Nasron Nasron und Nurul Hidayah Shafariah. „Aplikasi Pemesanan Tempat Restoran Kota Palembang“. Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) 4, Nr. 1 (17.07.2019): 41. http://dx.doi.org/10.30645/jurasik.v4i1.116.
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Palembang is the capital of the province of South Sumatra that has a diverse culture, beautiful tourist attractions and has a distinctive culinary flavor. Usually, culinary tourism becomes the main attraction for tourists when visiting an area. Culinary attractions that are often visited by tourists such as restaurants, restaurants, cafes, etc. This application aims to help staff handle orders from the surge of tourists who arrive, as well as help and make it easier for tourists to find restaurant information, restaurant places, place bookings, and choose the desired menu. This application is an ordering application for a restaurant in the city of Palembang that uses Android as a data communication process and uses notifications as its statement. This application was built using the waterfall method as an application development method so that it can facilitate the design process. This application is expected to facilitate tourists and employees in the process of booking a place in the city of Palembang.
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Foris, Diana, Natalia Crihalmean und Tiberiu Foris. „Exploring the Environmental Practices in Hospitality through Booking Websites and Online Tourist Reviews“. Sustainability 12, Nr. 24 (09.12.2020): 10282. http://dx.doi.org/10.3390/su122410282.
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The major impact of hotel industry on the environment has become a serious concern for both hoteliers and tourists, with many studies showing that tourists are having more and more expectations from hoteliers to implement environmental practices. Considering the fact that most hotel bookings are now made online through booking websites, it is important for these to show and manifest the same preoccupation with the environment, by promoting environmentally friendly initiatives. The aim of the present study is to emphasize the crossroads between sustainability and digitalization, and to increase the role of digital technologies in encouraging a sustainable development of all tourism sectors, including hospitality. The study provides information and identifies important elements to assess the environmental practices of booking websites. In order to identify the position that booking websites and platforms take towards the environmental practices, the filter section of four booking platforms is analyzed. The present study aims not only to analyze the current position of booking platforms towards the environment, but also to identify methods that improve the way they highlight their implemented environmental practices, based on tourist’ reviews. In order to identify the customers’ opinion regarding these types of practices, a total of 31,800 tourist reviews posted on Booking.com were analyzed. The results have indicated that the level of awareness related to the need of protecting the environment, in the case of both hoteliers and tourists, must increase aspects that also imply the need for booking websites to highlight and encourage environmental practices. The obtained results are useful for booking websites developers who can adapt and make the website’s interface friendlier regarding environmental practices. In addition, hotel managers and entrepreneurs can make use of these results in order to develop new types of business in the hospitality industry, and in the long run the results are useful for increasing the awareness among tourists of the need for environmental practices. Suggestions are made on how booking websites can involve themselves more in environmentally friendly initiatives and in potential future study subject discussions.
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Dutta, Bivek, und Sajnani M. „Online Tourist Behaviour: An Evaluation of the Tourism Industry of India“. Atna - Journal of Tourism Studies 13, Nr. 1 (01.01.2018): 19–28. http://dx.doi.org/10.12727/ajts.19.2.
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A review of literature pertaining to online travel behaviour shows that most travel purchases in India are done online. In India, 68% of the population book flight tickets directly. India has an urban adult population of 240 million out of which 27% or 65 million go on holidays. India has 205 million internet users and 110 million Smartphone users. Online Travel bookings are expected to grow rapidly as India’s online travel penetration is expected to increase It is not only restricted to online product purchases. This paper is an attempt to discuss online tourist behaviour in the burgeoning Tourism Industry. The paper also looks into some key aspects such as the performance of the service sector, E-commerce and development of internet which are majorly responsible for developing customer expectation. It also throws light on online tourist behaviour and means of delivering a good experience to the tourists through an array of online services.
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Moreno de la Santa, Javier González-Soria. „The travel industry in 2018 – setting the scene for the future“. Worldwide Hospitality and Tourism Themes 10, Nr. 6 (03.12.2018): 712–16. http://dx.doi.org/10.1108/whatt-08-2018-0052.
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Purpose The purpose of the paper is to identify key challenges and opportunities for tourist destinations. Design/methodology/approach The paper provides an analysis and discussion of travel and hospitality trends. Findings The major travel and tourism trends are: the unstoppable digital transformation of the travel industry; the dominance of travel online for information and bookings; advancing complexity in traveller acquisition; and new tourism power is in the East. Practical implications The paper clarifies a number of potential issues and problems and offers possible mitigating measures. Originality/value Offers insights based on an expert reading of the present.
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Abiola-Oke, Elizabeth, und Christopher O. Aina. „Effect of Online Travel Bookings and Social Media on Tourism Destination Marketing in Nigeria“. Advanced Journal of Social Science 6, Nr. 1 (18.07.2019): 10–16. http://dx.doi.org/10.21467/ajss.6.1.10-16.
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The impact of information and Communication Technologies (ICTs) is also felt in the field of tourism as it plays an essential role in the development and marketing of tourism. The study focused on the growth of Online Travel Booking in the tourism industry in terms of the internet, mobile and social media in a country like Nigeria where there are tons of tourist destinations across the country. Both primary and secondary data were used for this study. A questionnaire was designed to collect primary data. The survey was distributed to a sample of 222 students of Redeemer's University through the random selection of both genders. The Chi-square method was employed in analysing the data. Out of 222 questionnaires administered, only 200 were retrieved. Flights and Hotel reservations can be made online through e-mail, telephone calls and other internet services thereby helping to reduce if not remove the time-wasting processes of the old system entirely. It is, therefore, evident that its adoption is necessary for proper inclusion in these benefits and sustainable development of tourism.
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Al-Hasni, Zakiya Salim. „Identifying and Prioritizing Ways to Improve Oman’s Tourism Sector in the Corona Period“. Journal of Intercultural Management 13, Nr. 1 (01.03.2021): 144–76. http://dx.doi.org/10.2478/joim-2021-0006.
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Abstract Objectives: To identify the economic, social, and geopolitical impacts of the Corona pandemic on the country’s tourism industry; to identify ways to enhance domestic tourism so as to increase income in the Oman’s tourism industry which has since been declining; to identify specific travel destinations and associated recovery plans; and to suggest recommendations on the best approaches to improving the Oman tourism sector. Methodology: The research involved collection of primary data using interviews where opinions and perceptions of Omani tourism industry experts were collected regarding economic, social, and geopolitical impacts of the Corona pandemic on the country’s tourism industry; the rationale of lifting travel restrictions and the ways of increasing traveller confidence amidst the uncertainties and fears associated with Covid-19 in Oman; ways to enhance domestic tourism so as to increase income in the Oman’s tourism industry which has since been declining; and recommendations on the best approaches to improving the Oman tourism sector. Findings: The main impacts of coronavirus on Omani tourism industry include loss of revenue and reduction in hotel and occupancy rate. These effects resulted into massive job losses, unpaid leave and pay cuts amongst employees in the country’s tourism industry. The measures to be taken to enhance recovery of the tourism industry were categorized into two: government measures and business measures. Value added: With the multiple adverse effects of the coronavirus pandemic on the tourism sector, this study will help in establishing the potential measures of fostering the positive outcomes in the sector. Recommendations: Setting aside COVID-19 recovery financial kitty; Increasing the frequency of marketing the country as the preferred and the best tourist destination in the world in both local and international media; Public-private partnerships; and encouraging domestic tourism by offering discounts and incentives for the locals enjoying the country’s tourism facilities. Offering discounted rates and fees; adopting a flexible booking policy; cancelling or waiving all the fees and fines that were charged on customers who cancelled or amended their bookings as result of COVID-19 pandemic; offering attractive discounts to clients who want to re-book their previous cancelled bookings without conditions; and diversification of operations.
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Wei, Cao, Qinan Wang und Chengying Liu. „Research on Construction of a Cloud Platform for Tourism Information Intelligent Service Based on Blockchain Technology“. Wireless Communications and Mobile Computing 2020 (28.10.2020): 1–9. http://dx.doi.org/10.1155/2020/8877625.
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The development of global tourism has put forward new requirements for the construction of smart tourism. More and more travel-related data have reached the level of TB or even PB, which has brought great difficulties to tourism management. This article explores the use of big data technologies such as genetic algorithms to explore massive travel data and establish a comprehensive tourism information service platform for governments, enterprises, tourists, and scientific research institutions. The overall design of an industrial information service platform based on big tourist data is proposed. The overall function, data source, data standard, and application scope of the platform are all focused on. The traceability and nontampering of blockchain technology can also help passengers retain and verify their identity information. From the perspective of the design goals of the system, in general, the time required for repeated authentication will greatly reduce air ticket bookings, accommodation reservations, and bill verification, and improving efficiency is the only way to establish a “trust ecology.” Architecture design, distributed architecture, and intelligent service design, as well as the key implementation technology of service platform construction, route recommendation algorithm and tourism information big data mining, research and analysis on the construction of tourism information intelligent service.
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Rofi, Abdur, Putu Bagus Gita Mahendra, Aji Purnomo und Tatak Puji Wahyudi. „Development of Rural Tourism Area for Equitable Development In Suak Gual Village, Selat Nasik Sub-District, Belitung District“. Jurnal Pengabdian kepada Masyarakat (Indonesian Journal of Community Engagement) 7, Nr. 2 (28.06.2021): 94. http://dx.doi.org/10.22146/jpkm.50548.
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The potential for nature tourism in Suak Gual Village as a tourist destination in Belitung Regency has not been well managed. This study aims to examine the tourism potential in Suak Gual Village to increase development in disadvantaged areas. Specifically, this study aims to (1) examine the factors inhibiting tourism development in Suak Gual Village, (2) developing the Student Community Service Program for Tourism Development in Suak Gual Village, and (3) evaluating the Student Community Service Program results in Suak Gual Village. This research is action research using qualitative methods. The data collected includes primary and secondary data. Data analysis was using a qualitative descriptive approach. The results showed that the inhibiting factors for the development of Suak Gual Village were low education, accessibility, and infrastructure. The intervention program is classified into three dimensions: (1) the science-technology dimension, (2) the infrastructure dimension, and (3) the agro-marine dimension. The Student Community Service Program has resulted in tourism promotion, the creation of tourism marketing media, assistance for Tourism Awareness Groups, homestay improvements, and registration of homestay bookings on the Traveloka application.
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Masiero, Lorenzo, Juan L. Nicolau und Rob Law. „A demand-driven analysis of tourist accommodation price: A quantile regression of room bookings“. International Journal of Hospitality Management 50 (September 2015): 1–8. http://dx.doi.org/10.1016/j.ijhm.2015.06.009.
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Singh, Alka. „Artificial Intelligence based Intelligent Tourism System-Go My Way“. International Journal for Research in Applied Science and Engineering Technology 9, Nr. VI (10.06.2021): 248–53. http://dx.doi.org/10.22214/ijraset.2021.34763.
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At the moment, we find that tourists usually spend more time planning their trip because they need to spend every minute. In this context, this application aims to identify the main computer needs to support the improvement of the tourist promotion point, using the mobile application proposal. Currently, for regular tourists and travelers they spend a lot of time planning and deciding on their trip to achieve maximum satisfaction. In this case, the app aims to identify the main computer needs to support the development of the tourist promotion point. This paper suggests a model for use in an intelligent visitor information system. It uses the concept of knowledge-base. The model will be based on a study of human behavior as a tourism guide. It builds a relationship between an information-based system and a guide, to provide a service to any visitor who meets their needs and the purpose of obtaining location information. There are different modules, different methods of acquisition methods and a shorter way to acquire the ingenuity of the artificial intelligence in this thesis. The proposed system should be designed in such a way that it works on most devices namely palmtop and mobiles. So it can be helpful when visiting new places. This application will find the route using user terms. The short-term method of finding an algorithm should work well and in the right way in most cases. The system must find a method that fulfills the user's terms, indicating the name of the item, images related to a brief description of the location. It should also be able to find the distance, time and travel costs to your destination and over time the user can also make bookings using the app interface only.
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Capitaine, Virginie. „Inciting tourist accommodation managers to make their establishments accessible to people with disabilities“. Journal of Tourism Futures 2, Nr. 2 (12.09.2016): 196–205. http://dx.doi.org/10.1108/jtf-03-2015-0010.
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Purpose The purpose of this paper is to report on the research carried out in Québec as part of a master’s degree for the IÉSEG School of Management on behalf of Kéroul, an organization whose mission is to make tourism and culture accessible to people with disabilities. Established over 30 years ago and active largely in Québec, Kéroul has observed a lingering reluctance on the part of tourism industry operators to meeting the needs of disabled visitors. In the research, we set out to answer the following question: how can Kéroul encourage tourism establishments to develop accessibility? In light of the hotel industry’s key role in tourism, exploratory research was conducted with 30 Québec hotel managers through extensive individual interviews. Design/methodology/approach The exploratory research took the form of in-depth interviews with hotel managers. The sample was selected after conferring with Kéroul and a Québec hotel association. As a first step, a jointly written letter was sent to managers who were association members, inviting them to be interviewed. Findings Some respondents showed an interest in accessibility, seen as a means of attracting group bookings; others confirmed that accessible rooms rented well to guests from all categories. Nonetheless, most were skeptical about the economic value of the disabled market. They were also poorly informed about this type of clientele, the concept of accessibility and the facilities “barrier-free” tourism requires. Originality/value Until now, the literature on accessible tourism has generally accentuated the needs of disabled consumers and analyzed their behavior with regard to tourism. Arguments to demonstrate the market potential of tourists with disabilities have ensued. The need to meet this demand was expressed while highlighting the low degree of consideration given to the disabled market by tourism professionals at present. However, few publications treat accessibility as a viable business opportunity. The study reveals the concerns and views of tourism industry professionals vis-à-vis accessibility and is all the more relevant, given the current context in Québec.
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Çiftçi, Şükrü Fırat, und Beykan Çizel. „Predictors of e-trust for Web-based travel intermediaries: a survey on Istanbul visitors“. Journal of Hospitality and Tourism Technology 11, Nr. 4 (30.10.2020): 667–80. http://dx.doi.org/10.1108/jhtt-02-2019-0037.
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Purpose The main purpose of this study is to investigate the factors affecting e-trust perception of tourists using Web-based travel intermediaries (WBTIs). Cognitive and affective attitude components are believed to be important in assessing the e-trust perception of tourists. However, this paper aims to investigate if self-efficacy would be an important predictor for e-trust in the context of WBTIs. Design/methodology/approach The quantitative research method is used in this study. Data were collected by the survey method from the tourists who visited Istanbul/Turkey and made their bookings via Web-based travel intermediaries. Hierarchical linear regression analysis is used to investigate to which extent age/gender/years of usage, self-efficacy, cognitive and affective components are affecting tourists’ e-trust perception. Findings According to the study results, self-efficacy, the attitude components, in addition to the demographic variables, predict a significant amount of variance (45%) in e-trust for Web-based travel intermediaries. Besides attitude components, self-efficacy is put forward as significantly important in the perception of e-trust. Originality/value The novelty of the current study is that it uses hierarchical regression to test if self-efficacy would be an important predictor for e-trust while examining the effect of various predictive variables in sequential order. Therefore, the relative importance of this e-trust predictor can be evaluated based on how much it contributes to the prediction over and above other important antecedents of e-trust according to the literature. This study provides evidence that the social cognitive theory may be useful in understanding e-trust in online tourist behavior.
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Sontayasara, Thanapat, Sirawit Jariyapongpaiboon, Arnon Promjun, Napat Seelpipat, Kumpol Saengtabtim, Jing Tang und Natt Leelawat. „Twitter Sentiment Analysis of Bangkok Tourism During COVID-19 Pandemic Using Support Vector Machine Algorithm“. Journal of Disaster Research 16, Nr. 1 (30.01.2021): 24–30. http://dx.doi.org/10.20965/jdr.2021.p0024.
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In the year 2020, SARS-CoV-2, the virus behind the coronavirus disease (COVID-19) pandemic, affected many lives and businesses worldwide. COVID-19, which originated in Wuhan City, China, at the end of December 2019, spread over the entire world in approximately four months. By October 2020, approximately 20 million people were infected and millions had died from this disease. Many health organizations such as the World Health Organization and Centers for Disease Control and Prevention made COVID-19 their primary focus. Many industries, especially, the tourism industry, were affected by the pandemic as many flight and hotel reservations were canceled. Thailand, a country considered one of the world’s most popular tourist destinations, suffered much losses because of this pandemic. Many events and travel bookings were canceled and/or postponed. Many people expressed their views and emotions related to this situation over social media, which is considered a powerful media for spreading news and information. In this research, the views of people who were planning to travel to Bangkok, the capital city and most popular destination in Thailand, were retrieved from Twitter for the dates between April 3 and 30, 2020, the period during which the country underwent nationwide lockdown. Sentiment analysis was performed using the support vector machine algorithm. The results showed 71.03% classification accuracy based on three sentiment classifications: positive, negative, and neutral. This study could thus provide an insight into travelers’ opinions and sentiments related to the tourism business. Based on the significant terms in each sentiment extracted, strengths and weaknesses of each tourism issue could be obtained, which could be used for making recommendations to the related tourism organizations.
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Yaemwannang, Chalita, und Issra Pramoolsook. „MOVE AND WRITING STRATEGY ANALYSIS OF INTERNATIONAL HOTEL HOMEPAGES“. Journal of Teaching English for Specific and Academic Purposes 6, Nr. 1 (08.03.2018): 083. http://dx.doi.org/10.22190/jtesap1801083y.
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Thailand is one of the most visited tourist destinations in the world. Hotel is one of the factors in decision making process when tourists select their travel destinations. Thailand offers a wide range of accommodation for every type of budget. Therefore, the hospitality industry in Thailand is highly competitive. It is important for hoteliers to advertise their places effectively in order to increase the hotel brand awareness and the number of hotel bookings. Particularly, the target customers of hotel in general are not only limited to domestic travelers but also international. Advertising through the hotel official websites helps reach the target audience from all over the world, so organizing the content on the website plays an important role in making the advertising effective. This paper therefore aims to analyze the moves and their structure in the content area of popular international hotel homepages and also the writing strategies used in each move. Twenty four hotel homepages from eight different countries were selected for the analysis. The generic structure of advertisement proposed by van der Vliet & Redeker (2014) was used as the analysis framework. The main results show that there are differences between moves found in the present study and van der Vliet & Redeker (2014)’s work. Additionally, there is a variety of writing strategies found in each move that help deliver its common communicative purposes.
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Giannettoni, Matteo, Angelica Lo Duca und Andrea Marchetti. „Assessing the Effects of COVID-19 on Accommodations Availabilities and Prices“. HighTech and Innovation Journal 2, Nr. 3 (01.07.2021): 224–34. http://dx.doi.org/10.28991/hij-2021-02-03-07.
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In 2020 a new pandemic, named COVID-19 has been spreading all over the world, causing a reduction of activities, including in the tourism sector. This paper tries to quantify the effects of COVID-19 on accommodations, with a particular focus on prices trend and accommodations availability. Experiments simulated more than 400 accommodation bookings over the period of time before, during and after the wave of the pandemic caused by COVID-19. The analysis is done for the city of Pisa, but it could be generalized to all the other cities, provided that there is an availability of data. The typology with the highest drop in availability was that of 2-star hotels with a maximum decrease of 66%. Even the 4 and 3-star hotels were clearly affected by the pandemic, recording maximum drops of 36% for 4-star hotels and 25% for 3-star hotels. Regarding the analysis of prices trend, the categories most affected by the pandemic were hotels, hostels and tourist villages, which recorded significant price increases. The major novelty of this paper involves the definition of a strategy which can be used to analyze the impact of COVID-19 on accommodations, as well as the release of the DOTApy software for the extraction of data. Doi: 10.28991/HIJ-2021-02-03-07 Full Text: PDF
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Falk, Martin, und Markku Vieru. „Modelling the cancellation behaviour of hotel guests“. International Journal of Contemporary Hospitality Management 30, Nr. 10 (08.10.2018): 3100–3116. http://dx.doi.org/10.1108/ijchm-08-2017-0509.
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Purpose The purpose of this study is to provide new insights into the factors that influence cancellation behaviour with respect to hotel bookings. The data are based on individual bookings drawn from a hotel reservation system database comprising nine hotels. Design/methodology/approach The determinants of cancellation probability are estimated using a probit model with cluster adjusted standard errors at the hotel level. Separate estimates are provided for rooms booked offline, through online travel agencies and through traditional travel agencies. Findings Evidence based on 233,000 bookings shows that the overall cancellation rate is 8 per cent. Cancellation rates are highest for online bookings (17 per cent), followed by offline bookings (12 per cent) and travel agency bookings (4 per cent). Probit estimations show that the probability of cancelling a booking is significantly higher for early bookings, large groups that book offline, offline bookings during high seasons, bookings not involving children and bookings made by guests from specific countries (e.g. China and Russia). Among the factors, booking lead time and country of residence play the largest role, particularly for online bookings. Research limitations/implications The analysis is based on individual-level booking data from one hotel chain in Finland, and therefore cannot be generalised for the total population of hotels in the country under observation. Originality/value The main contribution of this paper is a thorough investigation of the factors that influence cancellation behaviour at both the theoretical and empirical levels. Detailed and unique data from a hotel reservation system allow for new empirical insights into this behaviour.
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Rahayu Wulan Dewi, Ni Komang, I. Gusti Putu Bagus Sasrawan Mananda und I. Ketut Suwena. „PREFERENSI WISATAWAN TIMUR TENGAH TERHADAP PRODUK WISATA DI KABUPATEN BADUNG“. Jurnal IPTA 9, Nr. 1 (19.07.2021): 162. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p16.
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This study aims to find preferences of Middle Eastern tourists towards tourism products of Badung Regency and involved 100 purposively selected respondents. The data was collected through questionnaires then processed using crosstab analysis method and chi-square test. The results of this study are: 1) Characteristics of Middle Eastern tourists visiting Badung Regency are dominated by women, aged between 25 – 44 years, private employees, married, nationality of Saudi Arabia, Turkey and Egypt, purpose of visit for vacation, information about Bali from internet, mostly traveled by tour packages, length of stay between 4 - 6 days, and mostly it’s their first time visit to Bali. 2) Preferences as follows prefer for natural attractions, stay in Kuta/Legian area, prefer to use a car rental, reserved resort as their accommodation through booking services, dining at restaurants, a watersport as entertainment activities, online media as information services, tourism consulting services are Bali tourism research, do not use tourist flights, and do massages when traveling to Bali. The characteristics of Middle Eastern tourists that correlate with the preference of selection of tourist products in Badung Regency is; Age correlates with tourism consulting services. Jobs correlate with tourist transport services. Nationality correlates with tourism transportation services, travel services, accommodation provision, tourism consulting services, travel services, tirta tours, and spas. Resources correlate with tourist transportation services, and the provision of accommodation. Travel organizing correlates with tourist transportation services, travel services, food and beverage services, and travel services. Travel periods correlate with tourist attractions, and tourism consulting services. Periodic travel correlates with travel services.
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Shpyrnya, O. V., und M. V. Koreneva. „New technologies for tourist services market development“. Scientific bulletin of the Southern Institute of Management, Nr. 4 (28.01.2020): 113–16. http://dx.doi.org/10.31775/2305-3100-2019-4-113-116.
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This article analyzes the introduction of new technologies in the tourist services market. It has been determined that at present tourist enterprises are actively investing money in the process of introducing machine learning and artificial intelligence technologies; actively use automation of various levels of complexity of business processes. It is concluded that the sales technologies of the tourism product and individual tourism services are based today on the intensive implementation of modern technological solutions. It is noted that the main trends in the development of the tourist services market will be the further development of online tourism in Russia, as well as the widespread use of Internet technologies.Further penetration of technologies that simplify the routine operations of tourists is predicted. This, for example, real-time luggage tracking via phone, combining trip planning and booking services in one application. At the same time, it will be implemented in the B2B segment. New tourist platforms are being developed today, in which all content from a wide variety of sources is presented, whether it is the traditional GDS, NDC booking system, airline’s own APIs or aggregator data.
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Shelemetieva, Tetiana, und Serhii Bulatov. „Activities of Tourist Information Centers: World Experience and Domestic Practice“. Herald of the Economic Sciences of Ukraine, Nr. 2(37) (23.12.2019): 205–11. http://dx.doi.org/10.37405/1729-7206.2019.2(37).205-211.
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The article substantiates the need to create tourist information centers in Ukraine as one of the important tools of information support for the development of modern tourism and the promotion of a national tourism product. The success of the tourism industry in Ukraine in the context of the formation of a global information space is largely determined by the effectiveness of information support for the tourism sector. It is noted that an important task of the policy of local authorities in tourism management is to improve the information support of this process, since without advertising and information that attracts consumers of certain services, the development of tourist and recreational activities is impossible. The activity of the TIC is extremely important for destinations with a significant share of independent tourists, because, in this case, they are the main centers for the provision of information services. The essence of the concept of “tourist information center” is revealed and its main tasks are defined. It was noted that the tourist information center is an important tool of the tourist infrastructure, with the help of which tourists and other tourism entities have the opportunity to receive complete tourist information and advisory services on tourism activities in the area and beyond. The TIC can provide information support to the system of state regulation and tourism management in the region, since it is necessary to constantly update the regulatory and informational and analytical framework that provides effective management of the development of tourism and resorts. The following goals of creating tourist information centers in Ukraine are proposed: promoting the development of domestic tourism; providing information to local and foreign tourists and tourist organizations; promoting cooperation between tourism organizations of the city; conducting trainings and seminars for specialists in the field of tourism; development of tourist opportunities of the city; attracting more tourists to the area; improving the competitive advantages of the area by improving the tourism infrastructure; replenishment of the local budget due to taxation of tourism business entities; rational use of tourist and recreational resources of the area; attracting investment in the tourism business; creating a positive international image and popularizing tourist areas. The world experience of organizational and economic aspects of the activity of tourist information centers is investigated. In the developed tourist countries of the world, an extensive modern network of tourist infrastructure institutions, which includes information centers, is successfully operating. Such establishments allow tourists to receive the necessary tourist information and advisory services on tourist destinations. In the USA, each state has its own tourist information centers. The “Hospitality Center” is a recreation area, including a center for visitors, they are funded by local taxes included in each bed. In South America, the most active tourist information centers operate in Peru. Free centers provide tourist information and assistance for domestic and foreign tourists. Information includes monuments and recommended itineraries. In Australia, most visitor centers are run by local or state authorities, and in some cases by the Tourism Operators Association on behalf of the government. These information centers provide services such as housing selection and booking tours (automobile, air, bus, rail). They are the first link in acquaintance of a visitor with a city or region. The practice of the work of tourist information centers in Ukraine is considered and a list of them is compiled. It is noted that today tourist information centers have been created in most regions of Ukraine and in small cities of the Western region of Ukraine. Keywords tourist information center, world experience, domestic practice, creation goals, objectives, activity results.
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Rahman, Md Mizanur. „Inbound tourism in Bangladesh :“. Bangladesh Journal of Public Administration 29, Nr. 2 (02.04.2021): 64–78. http://dx.doi.org/10.36609/bjpa.v29i2.227.
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This study presented an overview of Bangladesh's tourism sector, which also strived to identify the opportunities and challenges that warrant policy interventions. Both primary and secondary data were used in this research. It was found that the frequency of inbound tourists' arrival showed a declining trend. The tourism sector's growth cannot keep pace with national growth domestic product though Bangladesh's global rank and score showed an increasing trend. Despite economic upsurging and vast potentiality, Bangladesh could not be a popular destination for foreign tourists. Cultural and natural resources and tourist and airport infrastructure have been identified as the disadvantaged pillars. The country cannot offer cheaper and more comfortable accommodation and transportation facilities. There is a lack of diversity in tourism events and fun-making elements. Online tourist platforms, booking, and financial transactions are not widely available and accessible. Supermall and safe food providing agencies have not been developed across the country. The study advocates for formulating a holistic national tourism policy eyeing achieving sustainable development goals. There is ample scope for developing a regional tourism hub taking Bhutan and Nepal.
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Bălăcescu, Aniela, und Radu Șerban Zaharia. „Aspects of the Evolution of the Romanian Tourists’ Preferences Concerning the Domestic Tourist Destinations“. Valahian Journal of Economic Studies 10, Nr. 1 (01.07.2019): 21–28. http://dx.doi.org/10.2478/vjes-2019-0002.
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Abstract Tourist services represent a category of services in which the inseparability of production and consumption, the inability to be storable, the immateriality, and last but not least non-durability, induces in tourism management a number of peculiarities and difficulties. Under these circumstances the development of medium-term strategies involves long-term studies regarding on the one hand the developments and characteristics of the demand, and on the other hand the tourist potential analysis at regional and local level. Although in the past 20 years there has been tremendous growth of on-line booking made by household users, the tour operators agencies as well as those with sales activity continue to offer the specific services for a large number of tourists, that number, in the case of domestic tourism, increased by 1.6 times in case of the tour operators and by 4.44 times in case of the agencies with sales activity. At the same time, there have been changes in the preferences of tourists regarding their holiday destinations in Romania. Started on these considerations, paper based on a logistic model, examines the evolution of the probabilities and scores corresponding to the way the Romanian tourists spend their holidays on the types of tourism agencies, actions and tourist areas in Romania.
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Cuculeski, Nikola, Ilijana Petrovska und Vasko Cuculeski. „Sustainable marketing and consumers’ preferences in tourism“. European Journal of Tourism, Hospitality and Recreation 7, Nr. 2 (01.07.2016): 84–90. http://dx.doi.org/10.1515/ejthr-2016-0010.
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AbstractNowadays, the sustainability plays an important role in developing marketing in tourism, both from the theoretical and from the practical aspect. Sustainable marketing considers the general principles of marketing, with respect to sustainability as a new focus for a long-lasting customer relationship. Therefore, the business marketing in tourism should consider the importance of perceptions and expectations of tourists as final consumers. Regarding different marketing elements with sustainable aspect, this paper aims at investigating consumers’ perceptions of foreign tourists in Republic of Macedonia. In order to provide tourist perceptions and expectations, a survey based research was conducted among 254 foreign tourists in four cities in Republic of Macedonia, concerning aspects as: tourist perceptions of marketing elements of the current tourist offering and their expectations towards sustainable tourism development. For this purpose, statistical methods have been used as: Hi2-test, Student’s t-tests as well as correlation and Anova, using a specific program STAT FOR WINDOWS and STATA 11 for descriptive statistics of demographic characteristics of the sample.The paper presents the main findings from the literature, drawing conclusions from the empirical research and providing recommendations for future academic and business research. Considering the specifics of different target segments, results from this research are presenting the need for lower pricing, increased promotional activities using social media, providing online booking and development of ecotourism.
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Boros, Lajos, Gábor Dudás und Tamás Kovalcsik. „The effects of COVID-19 on Airbnb“. Hungarian Geographical Bulletin 69, Nr. 4 (22.12.2020): 363–81. http://dx.doi.org/10.15201/hungeobull.69.4.3.
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COVID-19 pandemic starting at the end of 2019, hit hard tourism and hospitality industries throughout the world. As a part of the processes, the most popular P2P accommodation service, the Airbnb also faced a rapid drop in bookings. This study explores and compares the effects of the first wave of the pandemic on the Airbnb markets of 15 cities. The analysis is based on the data retrieved from Insideairbnb.com. Booking trends are compared between 2019 and 2020 and a day-to-day analysis of occupancy rates during the first months of 2020 is also performed. Special attention was paid to the effects of pandemic on different price categories of listings. The results show that the evolution of local pandemic situation had the most significant impact on bookings and occupancy rates in the investigated cities. The characteristics of local markets and the pandemic and economic situation of sending countries had also great influence on the bookings and cancellations. In addition, in some cases the cancellations did not affect the reservations made for the later periods, meaning that tourists hoped for a quick recovery. The effect on price categories was also different from one location to another. The study provides empirical insights to the effects of the disease on P2P accommodations. Furthermore, the future of short-term rentals is also discussed briefly.
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Antonio, Nuno, Ana de Almeida und Luis Nunes. „Big Data in Hotel Revenue Management: Exploring Cancellation Drivers to Gain Insights Into Booking Cancellation Behavior“. Cornell Hospitality Quarterly 60, Nr. 4 (29.05.2019): 298–319. http://dx.doi.org/10.1177/1938965519851466.
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In the hospitality industry, demand forecast accuracy is highly impacted by booking cancellations, which makes demand-management decisions difficult and risky. In attempting to minimize losses, hotels tend to implement restrictive cancellation policies and employ overbooking tactics, which, in turn, reduce the number of bookings and reduce revenue. To tackle the uncertainty arising from booking cancellations, we combined the data from eight hotels’ property management systems with data from several sources (weather, holidays, events, social reputation, and online prices/inventory) and machine learning interpretable algorithms to develop booking cancellation prediction models for the hotels. In a real production environment, improvement of the forecast accuracy due to the use of these models could enable hoteliers to decrease the number of cancellations, thus, increasing confidence in demand-management decisions. Moreover, this work shows that improvement of the demand forecast would allow hoteliers to better understand their net demand, that is, current demand minus predicted cancellations. Simultaneously, by focusing not only on forecast accuracy but also on its explicability, this work illustrates one other advantage of the application of these types of techniques in forecasting: the interpretation of the predictions of the model. By exposing cancellation drivers, models help hoteliers to better understand booking cancellation patterns and enable the adjustment of a hotel’s cancellation policies and overbooking tactics according to the characteristics of its bookings.
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Almeida, Fernando, João Almeida und Miguel Mota. „Perceptions and Trends of Booking Online Payments in Tourism“. Journal of Tourism and Services 10, Nr. 18 (14.05.2019): 1–15. http://dx.doi.org/10.29036/jots.v10i18.39.
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Online booking services for accommodation have gained increasing importance in the tourist services provided by tour operators. This study intends to identify the main dimensions that characterize each of the payment methods and, for each of them, seeks to characterize the tourists' perception of the main advantages and limitations associated with them. This study adopts a quantitative analysis methodology through the use of an online survey. A final sample of 238 responses was considered. The data were explored using Stata software and adopting statistical inference methods based on the analysis of variance. The findings allow us to conclude that cash payment is the payment method that simultaneously presents better availability and easiness. However, it is also the most insecure of the considered payment methods. For its part, the debit card is considered the safest method. This study didn’t intend to analyze the evolution of these payment methods over time. Furthermore, other emerging payment methods such as NFC, QR codes, mobile wallets have gained recent relevance and may be interesting their inclusion in future studies. The results are mainly relevant for tourism agencies and demonstrate that tourists’ perception is conditioned mainly by their age and the number of performed trips.
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Fatmawati und Ahmad Mutedi. „Rancang Bangun Aplikasi Booking Kapal untuk Berwisata & Memancing Berbasis Android“. JTIM : Jurnal Teknologi Informasi dan Multimedia 1, Nr. 3 (05.11.2019): 213–20. http://dx.doi.org/10.35746/jtim.v1i3.54.
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The development of information technology is increasingly developing, so that makes the human mindset of the desired information needs can be accessed easily, quickly, and accurately. This boat booking is a type of booking that is rarely known by many people and almost everyone only knows about booking hotels, along with the many tourist attractions such as the islands that require tourists to go using the boat to the tourist site, an application is needed to make it easy for tourists to book a ship, from the existing problems for booking and chartering the ship is still done manually by contacting the shipowner directly and for the payment process that is done is still using a manual system that is done after completing using the ship which is feared the charterer can cancel the charter . In this study, the authors used a methodology with data collection techniques namely observation, interviews and literature study while application development uses SDLC (System Development Life Cycle) with a waterfall approach and in this study, the authors used the Fisher-Yates Shuffle algorithm while for modeling using UML (Unified Modeling Language). With the Android-based ship booking application, it can facilitate the tourists in getting information in booking a boat that can be done online.
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Bazazo, Ibrahim Kahlil, und Omar Abedalla Alananzeh. „The Effect Of Electronic Tourism In Enabling The Disabled Tourists To Communicate With The Touristic And Archaeological Sites Case Study – Jordan“. European Scientific Journal, ESJ 12, Nr. 5 (28.02.2016): 111. http://dx.doi.org/10.19044/esj.2016.v12n5p111.
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Since the early 1980s, the information and communication revolution created radical changes in the international tourist industry in all the advanced and developing societies even though the said changes were relatively slow in the developing countries. Electronic tourism dominated tourist industry on the international level. For example, identifying tourist Sites electronically has become a reality by connecting the disabled tourists with the information and communication technology (ICT) as a facility to enhance and enrich their capabilities to recognize tourist sites. Assistive technology includes all the modern technology means used by the disabled to get to know the tourist and archaeological sites, through the various technological techniques incorporated in this digital technology such as adjusted keyboards, software to read the texts shown on the screen through a voice produced by the computer and the technology that enables the disabled to communicate through the computer by means of computers that work by eye movement, in addition to other developed devices by using a number of specialized software like Geographic Information System (GIS), Remote sensing (RS) and Digital Modeling (DM) and other data. The study indicated that the information and communication technology applications have significant impact pushing the disabled tourism development forward, and empowering the tourists of this category, starting from identifying the tourist sites and ending with remote booking. However, many Arab countries suffer from weak investment in the infrastructure of the information and communication technology related to the disabled category as this technology is only used as a promotional propaganda, and their tourist offers through their websites lack the modern software that help the disabled to communicate with tourist locations.
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Essawy, Mohamed. „The impacts of e-atmospherics on emotions and on the booking intentions of hotel rooms“. Tourism and Hospitality Research 19, Nr. 1 (09.02.2017): 65–73. http://dx.doi.org/10.1177/1467358417692393.
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This research is designed to investigate the effects of e-atmospheric cues of hotel websites on emotions and on the behavioral responses of customers. Frequent hotel customers (each conducted at least five online bookings yearly) participated in an online survey. The survey measured the impact of two atmospheric cues (graphics design and information design) on emotions (pleasure, arousal, and dominance), the relationship between emotions and booking intentions, and the impact of atmospheric cues on booking intentions. The results showed significant effects of information design on emotions and on booking intentions. The results also revealed the significant relationships between emotions and booking intentions. The present findings of the specific impact of information design on emotions and on booking intentions contribute to extending the knowledge in pleasing hotel customers and forming their booking intentions. Future research could consider other e-atmospherics such as the use of music and color.
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Daries, Natalia, Eduard Cristobal-Fransi, Berta Ferrer-Rosell und Estela Marine-Roig. „Behaviour of culinary tourists: A segmentation study of diners at top-level restaurants“. Intangible Capital 14, Nr. 2 (05.04.2018): 332. http://dx.doi.org/10.3926/ic.1090.
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Aim: The main aim of this research is to characterize the tourists visiting top-level restaurants to ascertain the profile of this type of customer, their behaviour and their influence on the destinations where they are located.Design/methodology: During the months of July to December 2016, a survey was conducted on a sample of 187 tourists who had visited Michelin-starred restaurants in order to highlight the most valued aspects during the process of choosing, consulting and booking the top-level restaurant service.Contributions and results: The results reveal the existence of two segments whose behaviour is different, where the individuals of the first consider the culinary experience as the main reason for their tourist visit to the destination. In contrast, the second segment considers that their visit to the destination is the main reason for their tourism. Moreover, the diners from both segments display different behaviour in terms of their post-purchase, recommendation and intention to return behaviour and the perception of the status with which their visit to the restaurant provides them.Limitations: The main limitation of this study is the fact that only the responses of tourists who have visited top-level restaurants in Spain have been studied.Practical implications: The results of this study may help both the managers of restaurants of a certain level and the public authorities responsible for tourism to make decisions, since these types of restaurants are becoming tourist resources of the first order. Social implications: Knowledge of the diner could facilitate the optimal management of the restaurant and help orient it as a tourist resource. In certain areas such a resource can become a pole of tourist attraction and contribute towards territorial balance thanks to the positive externalities it generates in the territory where such establishments are located.Added value: The present research focuses on the study of the behaviour of the culinary tourist in an increasingly popular type of tourism with high added value. Culinary tourism is also enormously important in the economy of the destination and for territorial development. Therefore, this work may be of interest both for public authorities and the managers of this type of restaurant, and to create synergies between the two. This work comes to fill a gap in the literature of segmentation in the restoration, since there are few research that focus on segmentation according to consumer's motivations and perceptions, and none focus on its relationship to tourism at the destination.
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Vajda Mlinaček, Ljiljana, und Vera Gradišnik. „E-COMMERCE IN ECOTOURISM“. Tourism and hospitality management 7, Nr. 1-2 (Dezember 2001): 151–58. http://dx.doi.org/10.20867/thm.7.1-2.11.
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The e-commerce based on the promotion and sale of services in ecotourism, is presented. The whole of continental Croatia has a potential for development of rural tourism and ecotourism. As ecotourism destinations, the Natural park Kopacki rit and the town Bilje, with their inhabitants, have been chosen. The Internet service WWW site presents destination tourism products and services, for example, gastronomy, culture, monuments, customs and natural beauties, with a special emphasis on bird-watching, showing also a guest book and a booking page. The results confirm the Web as a good means of ecodestination promotion. Based on a number of bookings, we conclude ecotourism to gain increasing importance.
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Vukasović, Tina, und Vlaho Mihač. „Trends in the Online Booking of Hotel Accommodation“. International Journal of E-Services and Mobile Applications 13, Nr. 1 (Januar 2021): 60–76. http://dx.doi.org/10.4018/ijesma.2021010105.
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New technologies and tourist habits are the main reasons for the constant development in tourism. Tourist surfs through so many websites and promotional messages before making a final decision on which hotel to book. The hotel must invest in the development of a modern reservation system. The research is aimed at elaborating systems, trends, and innovations in online hotel accommodation sales in the Republic of Croatia. The authors have set the following research questions: (1) Which systems are used in hotel sales and marketing departments, and what are they used for in Croatia? (2) What is the growth of online sales in the last three years in Croatia? (3) What is the share of online sales per sales channel in Croatia? The main discoveries of the research are the systems used in hotel sales and the percentage of share of reservations made through direct sales channels of the companies surveyed. Keywords Croatia, Hotels, Innovation, Online Booking Systems, Qualitative Research, Quantitative Research, Share by Sales Channels, Tourism, Trends
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Rosselló, Jaume, und Aon Waqas. „The Influence of Weather on Interest in a “Sun, Sea, and Sand” Tourist Destination: The Case of Majorca“. Weather, Climate, and Society 8, Nr. 2 (01.04.2016): 193–203. http://dx.doi.org/10.1175/wcas-d-15-0056.1.
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Abstract Last-minute decisions to take vacations overseas have become popular in recent years. Because of the reduction of the time between the booking and the trip (lead time), and because climate conditions are acknowledged to be key factors in tourism decisions, this study aims to investigate whether weather anomalies are becoming a new key determinant in tourism destination interest. Using data from Google Trends, different time series models are estimated analyzing whether potential tourists’ interest in Majorca, a popular Mediterranean “sun, sea, and sand” destination, is determined by previous and contemporaneous weather conditions both at the destination and in two main tourist countries of origin, Germany and the United Kingdom. Results show how favorable weather conditions at the destination but also adverse weather conditions at the origin are significantly related to a higher interest in Majorca.
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Pato, Maria Lúcia, und Ana Sofia Duque. „Sustainability Communication in Rural Tourism: Website Content Analysis, in Viseu Dão Lafões Region (Portugal)“. Sustainability 13, Nr. 16 (07.08.2021): 8849. http://dx.doi.org/10.3390/su13168849.
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In the last few years, the relationship between tourism and sustainability has been consolidated. In the context of rural tourism, this connection is even stronger given the environmental specificities and the natural framework of this type of tourism. To achieve sustainability behaviors, it is crucial that rural tourism lodgings communicate their essence, as well the products and experiences available for tourists. This because it is a common practice for visitors to look for more information on the internet about where they will be staying, before booking their tourist experience. The main objective of this study is the analysis of the information provided by rural tourism lodgings, through their websites, regarding sustainability issues. The territory selected for the development of this study is the Portuguese Viseu Dão Lafões Region, located in the center of Portugal. Based on other studies, the methodology includes a content analysis, conducted on 39 rural tourism lodging websites. The results show that some improvements are needed, to clarify and emphasize the message about sustainable practices, in these rural lodgings. Some practical recommendations are provided, that can be adapted to these rural tourism lodgings, or others.
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Suanpang, Pannee. „Tourist attitudes toward the use of e-Commerce for tourism in Thailand“. INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 12, Nr. 7 (15.02.2014): 3659–67. http://dx.doi.org/10.24297/ijct.v12i7.3098.
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The aim of this paper is to study travelers’ attitudes toward the use of e-Commerce for tourism in Thailand. The study used mixed methodology quantitative research by collecting data from 510 domestic tourists; 400 international tourists and used qualitative research by collecting data from in-depth interviews. The result found that domestic tourists use e-Commerce at a higher level than international tourists for booking hotels, tours, transportation and for buying souvenirs; however, international tourists use e-Commerce at a higher level than domestic tourists for booking at restaurants. The payment method found that domestic tourists pay in cash, do bank transfers and do mobile payments at a higher level than international tourists, but international tourists pay by credit card and use counter services more than domestic tourists. The result of the statistics test in order to compare tourism e-Commerce system needs shows that there is significant difference between the attractiveness of websites; updated information; credit card security system and product and service items. The result of the statistics test concerning the comparison of traveler attitudes towards the use of e-commerce for tourism shows the most significant differences in generating fast and effective communication: e-Commerce can produce product reliability; has a safe payment system; has safe information privacy; can develop good image of product and services and can create product and service identification.
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Zhang, Zili, Hengyun Li, Fang Meng und Yuanshuo Li. „The effect of management response similarity on online hotel booking“. International Journal of Contemporary Hospitality Management 31, Nr. 7 (08.07.2019): 2739–58. http://dx.doi.org/10.1108/ijchm-09-2018-0740.
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Purpose This paper aims to examine the influences of the number of hotel management responses and especially the textual similarity in hotel management responses to online reviews on hotel online booking. Design/methodology/approach This study used the data from 437 hotels in New York City on Expedia. The data specifically include online reviews, management responses and real-time number of online hotel bookings, which were merged to create one dataset for this study. To calculate the management response similarity, three widely recognized text mining functions of calculating textual similarity were adopted in this model. Fixed-effect panel data model was then used to examine the influence of management response to consumer online reviews on online hotel booking volume. Findings The empirical results demonstrate that the number of management responses to consumer online reviews does not significantly affect hotel booking; compared to none or only one management response, or management responses with low similarity, management responses with high similarity can significantly reduce the hotel booking on Expedia. Practical implications This study suggests that the similarity of management responses influences customers’ hotel booking, and hotel managers should avoid providing too similar management responses. Originality/value First, this study, for the first time, proposes the concept of management response similarity and its measurement methods. Second, this study takes an initial attempt to empirically test the influence of response similarity on hotel booking by using secondary data online.
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Sabiote Ortiz, Carmen M., Dolores M. Frías-Jamilena und J. Alberto Castañeda García. „Overall perceived value of a tourism service: Analysing the spillover effect between electronic channel and consumption of the hotel service“. Tourism and Hospitality Research 17, Nr. 2 (01.08.2016): 217–27. http://dx.doi.org/10.1177/1467358415613410.
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This study aims to investigate the key antecedents and consequences of the overall perceived value of the online purchase decision-making process for a tourism service. To this end, the spillover effect of the tourist’s perceptions of the purchasing channel on their evaluation of tourism service quality and on overall perceived value is analysed. A questionnaire was administered to 150 tourists who had purchased hotel accommodation via the Internet. Structural Equation Model (SEM) was then used to analyse the formation of overall perceived value. It was found that the tourist’s overall assessment of a tourism service is not only influenced by their perceptions of the establishment itself but also by their impressions of the medium they used for information and booking purposes. This paper breaks new ground in the study of overall perceived value formation, by jointly analysing the purchase, consumption, and post-experience assessment phases, whilst addressing both online and offline media. These aspects are reflected in the spillover effect provoked by the interaction between the online purchasing channel and consumption of the service.
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Ronia Pangaribuan, Nora, Ni Made Sofia Wijaya und Ni Putu Eka Mahadewi. „FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN WISATAWAN MENGGUNAKAN TRANSPORTASI BERBASIS APLIKASI DI PT. GOJEK INDONESIA“. Jurnal IPTA 4, Nr. 2 (19.12.2016): 64. http://dx.doi.org/10.24843/ipta.2016.v04.i02.p13.
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Nowadays, internet is an essential contribution to tourism development. The internet offers the potential to make the information and booking facilities. It also provides a tool a communication between tourism suppliers, intermediaries, as well as end-consumers. Gojek is one of transport based application that is currently used by tourists to take advantage of low cost offered. The purpose of this research is to determine the affecting and dominant factor in affecting tourist's decision to use GoJek application. Data were collected through questionnaires, interviews, literature study and documentation. Sample of this research used purposive sampling technique with number of sampling are 100 respondents, focused on tourists who have been using the GoJek application. This research used six factors which consist of seventeen indicators. The results of factors analyzed affecting interpreted as external factors, psychological, internal, motivation and labor saving. The most dominant factor is external consists by a variable reference, cultural, economic, price competition, perception of security and internet trusted. Factors which eliminated in this research is use every time because tourists not necessarily used GoJek application at any time for order transportation while holiday in Bali.
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Foris, Diana, Alina Simona Tecau, Madalina Hartescu und Tiberiu Foris. „Relevance of the features regarding the performance of booking websites“. Tourism Economics 26, Nr. 6 (07.05.2019): 1021–41. http://dx.doi.org/10.1177/1354816619845790.
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Nowadays, the tourists increasingly prefer to plan their travels using online search engines, to the detriment of classical travel agencies. A well-designed and well-managed booking website can satisfy the tourists’ needs, whereas a less intuitive one can make them dissatisfied. The search engine developers cannot develop an effective and efficient booking website which satisfies the users’ needs, creates a favorable experience for them, and influences their intention to purchase, without understanding the users’ needs regarding the search engines attributes and features. This study applies a quantitative research, collects primary data, and investigates how booking websites can move from a basic to a sophisticated online presence. The aim of the analysis is to provide an insight regarding the tourists’ preferences and their interface needs, as well as the filters and the options that may help them find the most relevant results for the chosen destinations. The study develops a comprehensive performance evaluation model for booking websites using specific attributes and features of the tourism industry. This model includes usability and functionality dimensions that have been identified by analyzing six booking websites, three used at the international level (Booking, Priceline, and Hotwire) and three used only in Romania (Vola, Infoturism, and Carta), and correlated with the customers’ needs regarding booking websites and hotel website evaluation. The results are useful for booking website developers and can be used to adapt their user interfaces, making them far more user-friendly. Suggestions are made regarding how to improve the performance of booking websites and potential ways for future research are discussed.
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STAVSKA, Yulia. „THE DIRECTIONS OF INNOVATIVE CHANGES IN THE DEVELOPMENT OF TOURISM IN UKRAINE“. "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", Nr. 2 (42) (Februar 2019): 45–57. http://dx.doi.org/10.37128/2411-4413-2019-2-4.
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In the context of globalization, the sphere of tourism becomes more and more important, since it is one of the most profitable and dynamic branches of the world economy of the country. Tourism contributes to the growth of employment, accelerates the diversification of the economy, because this sphere covers more than 50 branches of the national economy, therefore the innovation of the tourist sphere should become its constant component. In addition, tourism not only preserves, but also develops the cultural potential of the country and the population, harmonize relations between different peoples and contributes to the friendly use of the environment. Indicators of its profitability indicate the importance of tourism for the development of economy, namely: 8% of world exports and 30% of world services sales, as well as annual growth of world tourist flows by 4-5%. However, Ukraine loses significantly in the competition, lagging behind the leading countries of the world in terms of development of tourist infrastructure and the quality of tourist services. Financial and economic crisis that has been continuing in recent years, the events associated with annexation of the Autonomous Republic of Crimea and anti-terrorist operation on the territory of Donetsk and Luhansk regions had a negative impact on the tourism flows, the tourism structure and tourist opportunities of the country both on the domestic and the external tourism market. In addition, Ukrainians have recently received the possibility of visa-free travel to the countries of the European Union, which will also lead to the increase in outbound tourism, and a reduction in the entrance. In this regard, it is necessary to introduce innovations in the development of tourism in Ukraine in order to attract visitors. Innovation in tourism "involves developing an original approach, developing new ways to use existing resources while seeking new ones";. Typization of innovation in tourism is developed by Abernathy and Clark, who distinguish 4 types of innovations: regular, niche, revolutionary and architectural. Regular innovations refer to the continuous improvement of the quality of services, the improvement of personnel skills and productivity. Niches innovations usually change the structure of cooperation, but not basic knowledge and skills; they combine existing services in a new way. Revolutionary innovations are associated with the use of new technologies in firms, the development of new methods; they have a radical impact on the key knowledge and skills of the staff up to the appearance of new occupations in the sector. Architectural innovations change the structure, business model and rules in tourism; they create new events and objects that require reorganization, chang physical or institutional infrastructure, research and training facilities. One of the main directions of innovation is the development of sustainable tourism. Destination (tourist areas) are beginning to create a management system for tourism resources and use them in the planning of territorial development. Recently, it became clear that the directions of innovation in tourism are increasingly becoming a systemic nature, when tourism turns from the industry into a "public enterprise";, which involves a variety of institutional stakeholders: government, business, local communities, science and education. At the same time, the remarkable thing is that the more the system of tourism management varies from industrial to post-industrial, the greater the innovative potential has the sphere of tourism, the greater the extent of tourism shifts from mass to individualized. This is due to the smaller segmentation of the market and the emergence of many niche, specialized services and tourist products. There is adaptation of tourism infrastructure, buildings and equipment for the needs of such new, growing groups of tourists as children, the elderly and the disabled. The innovations in the tourism industry, according to Novikov V.S., “are the result of actions aimed at creating a new or changing existing tourist product, developing new markets, using advanced information and telecommunication technologies, improving the provision of tourist, transport and hotel services, creating strategic alliances for realization of tourist business, introduction of modern forms of organizational and managerial activity of tourist enterprises”. In general, tourism is a multi-vector industry, which can create some difficulties in introducing innovations. At the same time, certain areas of tourism activity are impossible without the use of innovative technologies, in particular, information and computer technologies. Effective administrative work of tourism enterprises involves the application of various facilities, as Ukrainian travel agencies are widely using the information sector, in the form of messages, and the virtual sector of travel in global networks. Studies conducted in the field of tourism demonstrate the "consumer nature" of information innovation, while tourism is not a producer in this field. According to preliminary estimates, the cost of the initiative tour operators in Ukraine for maintaining an on-line booking system is about 2% of the cost of services sold. Sales of entertainment and recreation tours provide about 3.3 million dollars. US annually spent money on developing, maintaining and filling in the information support system. Common directions of the use of innovative technologies in tourism are: mobile Internet, catalogs of electronic offers, on-line booking not only for retail agencies, but also directly for clients. Further development of innovation activity is the development of new ideas for promotion of tourist product, development of new tourist routes, availability of information to the consumer, software, etc.
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Mishra, Jitendra Mohan. „The Need for an E-Commerce Platform for India“. Atna - Journal of Tourism Studies 7, Nr. 1 (01.01.2012): 15–28. http://dx.doi.org/10.12727/ajts.7.2.
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Tourism and technology are synonymous with each other. There is no operation in the tourism industry which so far has not been technologically driven. The Ministry of Tourism (MoT), Government of India launched an ecommerce platform on July 25, 2007 in collaboration with Eviivo, a UK based online solution provider. This allowed domestic and international tourists to access information and book facilities online. The existence of a search engine on the home page of incredibleindia.org facilitated information search and upon selection, online booking facilities helped customers to book accommodation facilities. However, various tourism associations opposed the move of the MoT, Govt. of India. The associations, under the banner of a joint action group, demanded withdrawal of the e-commerce platform and cancellation of the appointment of Eviivo, UK. Subsequently, the government withdrew the decision owing to the pressure of the associations. As a result, the incredibleindia.org site at present does not have any flash banner for online booking. However, any such decisions of withdrawal or approval should be based on some survey and research. In this regard, in the present article the perception of operators as well as perspective tourists have been studied. The samples of operators and tourists in the Union Territory of Puducherry were selected as per the convenience of the researcher. The data collected through structured questionnaire were compared based on the Student’s T-test. The findings present the existence of significant difference between the operators and perspective tourists on the issues related to information search and property management solutions whereas there is no difference of perception of tourists as well as operators on issues such as online booking and payment gateway services, online market place for buyers and sellers and online marketing. Thus, the samples in Puducherry seem to have supported the move to have an e-commerce platform of the entire country as opposed to the move of their associations at national level. The findings have been substantiated with the related literature in the field
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Somsak Klaysung, Kittikhun Meethongjan,. „EFFICIENCY OF CREATIVE MOBILE APPLICATION TO PROMOTE TOURISM: CASE OF BANG NAM PHEUNG MARKET, SAMUT PARKAN PROVINCE“. Psychology and Education Journal 58, Nr. 2 (10.02.2021): 5323–37. http://dx.doi.org/10.17762/pae.v58i2.2944.
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The extensive usage of smart phones and digital applications has changed the lifestyle, this trend has also affected tourism, it has transformed the tourism industry ways to access visitors during travelling. Mobile applications are used for different purpose in tourism from booking, mapping, finding locations and payments. Mobile application usage is very common in Thailand. Though, the drivers behind increased use of such applications in hospitality enterprises and markets in Samut Parkan province is still unidentified and imprecise. On the basis of Theory of Acceptance this paper is targeted to identify the factors that drives tourist’s continuous intention to use mobile application. A purposive sampling was instigated in restaurants, food stalls, souvenirs shops in Bang Nam Pheung Market, compiling 415 useful survey responses to check that how different drivers such as personal innovation, awareness and destination infrastructure risk impact continuous intention to use mobile application. This study also examined the moderation effect of information knowledge on interconnection among Mobile applications drivers and tourist intention to uses the mobile applications. This study is offering several helpful points and recommendations for tourism organizations and government to effectively incorporate mobile application. Mobile application developers can also refer to this paper.
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Eriksson, Niklas, und Asle Fagerstrøm. „The Relative Impact of Wi-Fi Service on Young Consumers’ Hotel Booking Online“. Journal of Hospitality & Tourism Research 42, Nr. 7 (01.03.2017): 1152–69. http://dx.doi.org/10.1177/1096348017696844.
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This study aims to investigate the relative impact of Wi-Fi on consumers’ hotel bookings. It investigates two dimensions of Wi-Fi (price and reviews) in relation to overall hotel ratings, brand, and price per night. A scenario was arranged whereby participants (n = 120) booked a hotel room online. The results (r = .991, p = .000) of a conjoint analysis show that Wi-Fi price and Wi-Fi reviews affect the consumers’ booking, but not as much as hotel ratings and price per night. When looking only at Wi-Fi, results show that previous guests’ Wi-Fi reviews have a higher impact on booking than Wi-Fi price. Further analysis shows that Wi-Fi can be a “deal breaker” in a competitive and/or undifferentiated market. We propose that the impact of Wi-Fi can be understood as rule-governed behavior. Consequently, behavioral understanding of the impact of Wi-Fi could aid hotel managers in developing more effective marketing strategies.
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Marder, Ben, Antonia Erz, Rob Angell und Kirk Plangger. „The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making“. Journal of Travel Research 60, Nr. 1 (30.12.2019): 31–46. http://dx.doi.org/10.1177/0047287519895125.
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Tourists searching for information about destinations on online review sites are concurrently exposed to two different photograph aesthetics, professional (produced by destination managers) and amateur (generated by travelers). While the former is glossy and sharp, the latter is often grainy and overexposed. Although aesthetics are important factors in tourist decision making, the effects of the exposure to both types of photograph aesthetics remain largely unexamined. This research investigates how both types of aesthetics, either singularly or in combination, affect a destination’s visual appeal and tourists’ booking intentions through four controlled experiments (N = 1,282). Our results show that despite the “messy” beauty in amateur aesthetics, photos with professional aesthetics make a depicted destination appear more visually appealing, ultimately driving booking intentions. However, the negative effects of amateur aesthetics are mitigated when (1) viewed by risk-averse tourists, (2) presented alongside positive reviews, and (3) accompanied by a greater number of professional photos.
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Toh, Rex S., Charles F. DeKay und Peter Raven. „Travel Planning“. Cornell Hospitality Quarterly 52, Nr. 4 (01.09.2011): 388–98. http://dx.doi.org/10.1177/1938965511418779.
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A survey of 249 leisure travelers at four hotels in Seattle, Washington, finds overwhelming use of the internet for searching and booking hotel rooms, although a noticeable percentage still make telephone calls to book rooms. Eight of ten respondents used the web for a hotel room search. Of this group, 67 percent continued online to make their booking (on either the hotel’s page or a third-party site), 26 percent made telephone calls, and the remainder used travel agents or walked in to book rooms. Earlier research indicates that the personal contacts (notably by phone) are aimed at negotiating a price lower than that found online. For those booking electronically, hotel websites were used most commonly by this group of respondents (37 percent), following by third-party sites (30 percent) and opaque auction sites (25 percent). In contrast to studies from the early 1990s, this study found that women have surpassed men in information search activities. Also, those who purchased hotel rooms online trended toward being younger, having higher incomes, and purchasing more room-nights than those who used traditional distribution channels. Although the study findings cannot be generalized because of the sampling procedure, it is clear that a substantial number of travelers use the internet for search only, and then book another way (usually by phone). Women conduct much more research regarding potential hotels and rates than do men. Hotels’ own websites remain the first choice for booking rooms, but opaque auction sites are almost as popular as regular third-party sites. For this sample, Priceline and other similar sites accounted for 25 percent of all bookings. Finally, even those travelers who did not use the internet for any purpose in connection with their hotel stay still had a relatively favorable opinion of the concept of online booking.
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Semenova, L., O. Bunakov und L. Puryzhova. „Urban parks and their impact on the sustainable development of the tourist area: international experience and prospects of its application in the Kaliningrad region and the Republic of Tatarstan (RF)“. E3S Web of Conferences 208 (2020): 05009. http://dx.doi.org/10.1051/e3sconf/202020805009.
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Nowadays, self-organized travel, in which a tourist without the help of travel agents forms his tour package, buying air tickets, booking hotels, transfers and other services, is becoming increasingly popular. All this became possible primarily thanks to the development of Internet services, which have recently become available and easy to use. In addition, the system of electronic payments allows you to pay for the ordered services in a short time anywhere in the world. It can be concluded that the share of independent travel will increase every year. The most popular destinations for such independent travel are national capitals and large cities with well-developed infrastructure. According to the latest research, tourists come on average for 3-4 days, stay in economy class hotels (or rented apartments), eat in authentic medium level establishments. While on holiday, they visit certain sights, such as museums, monumental buildings, nature reserves and so on. Much time is also spent walking around the city, when tourists enjoy visiting and resting in city parks. In this article, we will consider the impact of urban parks on tourism, as well as highlight the main benefits of developing the urban park environment in the context of sustainable development of the territory and attracting tourists.
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Castañeda, José-Alberto, María-José Martínez-Heredia und Miguel-Ángel Rodríguez-Molina. „Explaining tourist behavioral loyalty toward mobile apps“. Journal of Hospitality and Tourism Technology 10, Nr. 3 (17.09.2019): 415–30. http://dx.doi.org/10.1108/jhtt-08-2017-0057.
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Purpose The overall tourist experience is changing because of the development of mobile devices, ubiquitous internet access and applications (apps) designed specifically for tourism. The aim of this study is to identify the determinants of continued use and recommendation of such apps (loyalty), framed within the unified theory of acceptance and use of technology (UTAUT2) model, considering innate user traits (innovativeness) and one of the principal attributes of mobile phones (portability). Design/methodology/approach The sample comprised 285 Spanish tourists who owned a smartphone and were using some kind of mobile app in connection with their stay. Findings The results show that the UTAUT2 model is effective in explaining loyalty toward tourism apps and that its variables mediate the effect of user and mobile device characteristics. Research limitations/implications To ensure continued use of a tourism app, it should possess the following core attributes: deliver a positive cost–benefit trade-off, be fun to use, provide up-to-date and useful information and generate a degree of dependency in the user. Originality/value The present research is particularly relevant because of its focus on the use of apps during the stay, given that most of the extant literature centers on previous stages (such as service booking).
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Solís-Radilla, María Magdalena, Lucio Hernández-Lobato, Luis Jose Callarisa-Fiol und Héctor T. Pastor-Durán. „The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences“. Sustainability 11, Nr. 15 (31.07.2019): 4132. http://dx.doi.org/10.3390/su11154132.
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Sustainability has become one of the key factors for the development of tourism both nowadays and in the future. The need to integrate environmental, socio-cultural and economic factors is a consequence of the evolution of society itself, the introduction of new information and communication technologies (ICTs) and a new way of understanding tourism and the world in general. Tourists increasingly seek a unique quality in their travels and are better informed before deciding on a tourist destination to spend their holidays or leisure time. They want to have unique, memorable experiences, and because of that, they are willing to look for those destinations that can offer them something different. The generation of expectations is no longer the sole responsibility of companies and public and private organizations in destinations, since information may be in the hands of the individuals themselves who can share it in social networks, blogs, or on platforms such as Booking or TripAdvisor, among others. This forces companies and public and private organizations to rethink the way in which and when they relate to tourists in general. With all these considerations, one of the objectives of this study was to analyse the way in which sustainability interrelates with the generation of expectations, experiences and perceptions and the effect on the possibilities of returning to a tourist destination and even recommending it in social networks to friends and acquaintances. For this reason, the destination of Acapulco, Guerrero, Mexico, was chosen, a mature destination of sun and beach that, in recent years, has been immersed in a process of change where one of the axes is sustainability. This study used a convenience survey with 310 valid questionnaires with tourists who stayed more than three days in Acapulco during the months of December 2016 to February 2017. The questionnaires were completed at different points of the destination and by participants over 18 years of age. We used SEM (Structural Equations Modeling) and EQS (Structural Equation Modeling Software) for statistical analysis. The results of the study showed how expectations influenced experiences and the intention to return to the destination and recommend it (WOM), thus, we proposed a series of recommendations for public and private agents that manage this tourist destination.
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Salisna, Rahamdina, Alamsyah Harahap und Dedi Sofyan. „NEED ANALYSIS OF ENGLISH FOR TOUR AND TRAVEL DEPARTMENT OF VOCATIONAL HIGH SCHOOL IN BENGKULU CITY“. JOALL (Journal of Applied Linguistics & Literature) 4, Nr. 1 (26.04.2019): 1–12. http://dx.doi.org/10.33369/joall.v4i1.6303.
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This research aimed to investigate the English needs of Tour and Travel Department at Vocational High School Negeri 1 and Vocational High School Negeri 7 in Bengkulu City. The research used mixed method and convergent parallel design. The sample of this research consisted of three groups of respondents. First group was students, consisted of 28 active students and 4 alumni. Second group was English teachers, consisted of 2 English teachers. The third group was stakeholders, consisted of two heads of the Tour and Travel Department, two assistances of curriculum, hotel, and tour staffs. The data of this research were gathered by using adapted questionnaire and interview. The questionnaire was analyzed quantitatively and interview was analyzed qualitatively. The data were combined by using convergent parallel design. Results of this research indicated that listening and speaking are the two prioritized skills needed by the tour and travel department. Topics of speaking which has the greatest importance are flight reservation, prices and payment, tourist destination, tourist attraction, direction, and booking hotels. Topics of listening which has the greatest importance are flight reservation, booking hotels, direction, job interview, complaints, and cultural tourism. Topics of reading which has the greatest importance are memos, letters, cultural tourism, handling a complaint, and tourism terms. Topics of writing which has the greatest importance are rules and regulation, instruction.
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Gascon, Joan Francesc Fondevila, Gaspar Berbel, Monica Munoz, Pedro Mir und Elena Puiggros. „Using smartphones reservations for hotels in Barcelona for a business segment: Empirical analysis“. Global Journal of Computer Science 5, Nr. 2 (31.12.2015): 60. http://dx.doi.org/10.18844/gjcs.v5i2.179.
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<p>This paper tries to demonstrate that virtual communities or social media influence the decision to buy tourism products. Specifically, we show that smartphone bookings made by business tourists coming to Barcelona are increasingly popular. The methodology used is first a comprehensive literature review on the topic, media and social networks as a means of tourism promotion and product recommendation. Then, the article goes on with quantitative method that converts the object of study into numerical data, with emphasis on the measurable objective and, therefore, requiring the use of statistics For this study we decided to devise a quantitative questionnaire which is usually the method of data collection by most usual research using this type of method. The multiple choice is an instrument for obtaining data and it is used to gather the information needed: facts, opinions, trends. Data collection was carried out for 4 months (May, June, July and August 2015) with n=1512. We conducted a sieve with inclusion and exclusion criteria and which discarded all participants who did not travel for business. The final sample was 494 participants. We conclude that Facebook, Twitter, Instagram and Foursquare social media are the media used by young people and where gender does not influence their use. However, the degree of use of Google+, Linkedin, TripAdvisor and Booking have no significant relationship, taking into account such variables as age and gender.</p><p> </p><p>Keywords: smartphones, emprical, business</p>