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1
Groussard, Pierre-Yves. „SAMI, Services d'assistance mobiles et intelligents“. Thèse, Université de Sherbrooke, 2012. http://hdl.handle.net/11143/6548.
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Au Canada, le nombre de personnes atteintes de troubles cognitifs n'est pas négligeable et les conséquences de ces troubles sur les activités de la vie quotidienne (AVQ) de ces personnes sont dramatiques. Suivant la sévérité des troubles, les personnes sont capables de réaliser leurs activités avec quelques difficultés ou sont totalement incapables de les faire, ce qui conduit souvent au placement de ces personnes dans des centres spécialisés. Ce placement, ainsi que le suivi de ces personnes, sont particulièrement onéreux pour la société. Pour cette raison, les gouvernements visent à favoriser des solutions de maintien à domicile. Une des pistes de solutions est de fournir aux personnes atteintes de troubles cognitifs un ensemble de services d'assistance technologiques, disponibles en tout temps et en tous lieux, capables de s'adapter aux différents outils technologiques présents dans l'environnement pour offrir une assistance continue. L'objectif de cette thèse est de concevoir une telle solution d'assistance en menant une recherche sur deux axes entrecroisés. Le premier axe concerne les solutions d'assistance d'un point de vue technologique, le second les aborde d'un point de vue plus clinique. Sur le plan technologique, à partir des solutions d'assistance déjà existantes ainsi que de leurs limitations, nous avons identifié un ensemble de services essentiels et les avons regroupés au sein de trois catégories. Nous présentons un modèle d'architecture logicielle pour la conception de ceux-ci visant à favoriser leur adaptation à différents contextes, leur évolution ainsi que l'intégration de nouveaux services. Enfin, nous présentons notre solution d'assistance baptisée SAMI. Au niveau clinique, nous montrons l'importance d'impliquer les personnes atteintes de troubles cognitifs, ainsi que leurs intervenants, tout au long du processus de conception de telles solutions. Nous présentons notre protocole de conception participative ainsi que sa mise en oeuvre dans le cadre de la conception de SAMI. La conception de cette solution a impliqué quatre patients ainsi que leurs intervenants professionnels et a été testée durant huit semaines. Les résultats montrent tout d'abord la possibilité de mettre en oeuvre de telles méthodes de conception, les patients ainsi que les intervenants ayant grandement participé tout au long du processus de conception. Ils montrent également la capacité des patients à apprendre à utiliser l'assistant élaboré ainsi que leur capacité à l'utiliser dans leur quotidien.
2
Marquié, Laetitia. „Les mécanismes cognitifs du diagnostic médical dans un service d'urgences“. Toulouse 2, 2004. http://www.theses.fr/2004TOU20046.
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Cette thèse s'inscrit dans l'interrogation suivante : " Comment décrire des mécanismes cognitifs du diagnostic médical chez le médecin dans la situation complexe d'un service d'urgences ? ". Pour répondre à cette question nous avons testé un modèle théorique proposé par Raufaste (2001) appelé " le modèle des trois valeurs de rationalité " et portant sur la description des mécanismes cognitifs mis en jeu lors de l'élaboration du diagnostic. La première étude est un test empirique réalisé à partir des erreurs diagnostiques. Ce test empirique se révèle concluant car il montre l'existence de ces trois valeurs. Les deux dernières études se centrent sur l'investigation d'une parmi cinq valeurs, la "flexibilité ". Cette valeur se définit comme la capacité du sujet à remettre en question sa représentation compte tenu de nouvelles informations. Nous démontrons qu'une information peut donc être transformée, modifiée et ajustée en fonction de sa cohérence avec les autres informations de la représentation mais également en fonction de la nature de l'activité que le médecin accomplitThe main interrogation of this thesis is: "How to describe cognitive mechanisms of the physician's medical diagnosis in the complex situation of an emergency department? ". To answer this question, we test a model suggested by Raufaste (2001) called "the model of the three values of rationality" describing the cognitive mechanisms during the diagnosis. The first empirical study is a based on diagnostic errors that occurred in Toulouse hospitals. This test appears conclusive because it shows the existence of these three values. The two last studies carry out more detailed investigation of one among five values, "flexibility". This value is defined as the capacity of the subject to change its representation taking into account new information. We show that information can thus be transformed, modified and adjusted according to its coherence with other information of the representation but also according to the nature of the activity which the physician achieves
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Robitaille, Julia. „L'évaluation du statut fonctionnel à l'urgence de la personne âgée ayant des troubles cognitifs : Un prédicteur de l'orientation à la sortie?“ Thesis, Université Laval, 2013. http://www.theses.ulaval.ca/2013/29916/29916.pdf.
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Les personnes atteintes de troubles cognitifs présentent des problèmes de santé complexes lors de leur visite à l’urgence et constituent une proportion importante de la clientèle référée aux ergothérapeutes. Ce mémoire vise à décrire le statut fonctionnel et l’orientation à la sortie de l’urgence de cette clientèle, en vue d’explorer la relation entre ces éléments. Un échantillon de convenance de 31 personnes âgées présentant des troubles cognitifs a été recruté à l’urgence. Les participants y ont été évalués avec l’outil Évaluation du Statut Fonctionnel à l’Urgence pour les Personnes Âgées (ESFU-PA). Les résultats de cette étude démontrent que le fonctionnement dans les sections Activités et participation et Facteurs environnementaux de l’ESFU-PA est un élément en lien avec l’orientation à la sortie. Ces résultats étayent l’implication d’ergothérapeutes dans les équipes multidisciplinaires étant donné leur rôle quant à l’évaluation des habilités fonctionnelles.Individuals with cognitive impairment have complex challenges during their visit to the emergency department (ED); these individuals make up a significant proportion of clients referred to occupational therapists. This thesis aims to describe the functional status and orientation (hospital admission or not) at discharge from the ED for individuals with cognitive impairment and to explore the relationship between these elements. A convenience sample of 31 elderly individuals with cognitive impairment was recruited in the ED of an urban hospital. All participants were assessed by an occupational therapist using the Functional Status Assessment of Seniors in the Emergency Department (FSAS-ED). The results revealed that two sections of the FSAS-ED, Activities and participation and Environmental factors, appeared to be related to the discharge orientation. These findings support the importance of including occupational therapists in multidisciplinary teams in light of their mandate regarding the evaluation of functional abilities.
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Segelström, Fabian. „Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services“. Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.
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The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large number of varyingfields. This was done through the research question “Is Hofstede’s model applicable to service design in general, and individualization of services in particular?”.
The question was explored through two parallel research processes; a quantitative questionnaire distributed via the web and a qualitative evaluation of 47 different service web sites. The qualitative evaluation was done through a new method called Cultural Walkthrough. Four key countries were chosen; the questionnaire was aimed at natives of these countries and the web sites all came from these countries. The countries in question were Germany, India, the United Kingdom and the USA.
The results indicate that Hofstede’s model can’t be applied to service design straight off. Neither can they be used as a basis to deem the want for the possibility to individualize services, which seems to be dependent on the individual. The results indicate a large number of interesting questions for further research.
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Morizet, David. „Le comportement alimentaire des enfants de 8 à 11 ans : facteurs cognitifs, sensoriels et situationnels : étude des choix, de l’appréciation et de la consommation de légumes en restauration scolaire“. Thesis, Lyon 1, 2011. http://www.theses.fr/2011LYO10296/document.
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Ce travail de thèse porte sur le choix, l’appréciation et la consommation des légumes chez les enfants de 8 à 11 ans en situation naturelle de repas scolaire. Dans une première étape, nous nous sommes focalisés sur les sujets (i.e. enfants) en étudiant leurs connaissances lexicales et perceptives des légumes. Ainsi, nous avons mis en évidence que la carotte, la tomate et la salade sont les trois légumes les plus familiers chez l’enfant. Les connaissances lexicales des légumes évoluent avec l’âge et sont plus importantes chez les enfants ruraux que chez les urbains. Nous n’avons pas observé de lien entre les connaissances perceptives des enfants et leur âge, leur genre, leur lieu de vie ou encore leur possession d’un potager à la maison. Deux objets ont été sélectionnés à l’issue de la première étape : un légume très connu et apprécié -la carotte ; un légume moins connu et moins apprécié -le brocoli. Dans une seconde étape, nous avons étudié l’influence de la forme et du temps de cuisson de ces deux légumes sur le comportement alimentaire des enfants. Les résultats indiquent que la carotte est plus choisie, appréciée et consommée sous une forme familière et peu cuite. Les enfants préfèrent visuellement les fleurettes de brocoli de petite taille aux fleurettes de grosse taille. Le temps de cuisson n’a pas modifié l’appréciation et la consommation des brocolis. La troisième étape a porté sur une variable situationnelle : les intitulés de plats. Nous avons, d’une part, analysé les préférences des enfants pour des intitulés de plats, et d’autre part, étudié l’influence de deux types d’intitulés sur le choix et la consommation de nouvelles recettes de carotte et de brocoli. L’ajout d’un intitulé de plat précisant le nom du légume s’est révélé être un moyen efficace pour augmenter la probabilité de choix d’une nouvelle recette de légumes présentée conjointement à une recette familière. L’intitulé n’a pas eu d’influence, lorsque la nouvelle recette a été présentée conjointement à une alternative plus appréciée (i.e. le riz). Ces travaux soulignent l’importance de la familiarité de l’enfant avec le légume et avec sa forme culinaire : les enfants choisissent, apprécient et consomment plus un légume familier et sous une forme culinaire familière. De plus, les résultats ont montré que l’intitulé du plat participe au choix des enfants et soulignent l’importance des facteurs situationnels dans le comportement alimentaireThis PhD project aims at understanding better choice, liking and consumption of vegetables in 8- to -11-years children in natural situation of a school meal. In a first step, we focused on subjects (i.e. children) and studied their visual and perceptual knowledge of vegetables. We showed that carrots, tomatoes and lettuce were the three most familiar vegetables in children. Lexical knowledge of vegetables increases with age and is more important in rural children than urban ones. We did not observe a link between perceptual knowledge and children’s characteristics (i.e. age, gender, living environment or the possession of a vegetable garden at home). In a second step, we manipulated the shape and the duration of cooking for two objects (i.e. vegetables) selected at the end of the first step (i.e. a well-known and appreciated vegetable: carrots; a less known and less appreciated vegetable: broccoli). We studied the influence of these factors on children’s food behavior. Results showed that arrows are more frequently chosen, appreciated and consumed with a familiar shape and when less cooked. Visually, children preferred the broccoli presented in small florets rather than the big ones. The duration of cooking did not influence choices, liking and consumption of broccoli. The third step dealt with the influence of a situational variable: food labels. Firstly, we examined children’s preferences for several food labels, and secondly we studied the influence of these labels on children’s choice and consumption of two new recipes of carrots and broccoli. Adding a food label referring to the name of the vegetable was an effective mean to increase the probability that children would choose a new vegetable dish provided that no other more appreciated alternative was presented simultaneously. This research underlined the importance of children’s familiarity with the vegetable and its culinary form in their acceptance: children choose, appreciate and consume much more a familiar vegetable with a familiar culinary form. Also, the results showed that the food label participate to children food choice and underlined the importance of situational factors in food behavior
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Dalakas, Vassilis. „The interaction of cognition and affect in consumption experiences : implications for services marketing /“. view abstract or download file of text, 1999. http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.
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Thesis (Ph. D.)--University of Oregon, 1999.Typescript. Includes vita and abstract. Includes bibliographical references (leaves 144-156). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.
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Gerstheimer, Oliver. „Service Design = Kognitives Design [Präsentationsfolien]“. Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-213988.
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8
Feldman, Moshe. „CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION“. Doctoral diss., Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002225.
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Bouguelia, Sara. „Modèles de dialogue et reconnaissance d'intentions composites dans les conversations Utilisateur-Chatbot orientées tâches“. Electronic Thesis or Diss., Lyon 1, 2023. http://www.theses.fr/2023LYO10106.
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Les Systèmes de Dialogue (ou simplement chatbots) sont très demandés de nos jours. Ils permettent de comprendre les besoins des utilisateurs (ou intentions des utilisateurs), exprimés en langage naturel, et de répondre à ces intentions en invoquant les APIs (Interfaces de Programmation d’Application) appropriées. Les chatbots sont connus pour leur interface facile à utiliser et ils ne nécessitent que l'une des capacités les plus innées des humains qui est l'utilisation du langage naturel. L'amélioration continue de l'Intelligence Artificielle (IA), du Traitement du Langage Naturel (NLP) et du nombre incalculable de dispositifs permettent d'effectuer des tâches réelles (par exemple, faire une réservation) en utilisant des interactions basées sur le langage naturel entre les utilisateurs et un grand nombre de services.Néanmoins, le développement de chatbots est encore à un stade préliminaire, avec plusieurs défis théoriques et techniques non résolus découlant de (i) la variations d'énoncés dans les interactions humain-chatbot en libre échange et (ii) du grand nombre de services logiciels potentiellement inconnus au moment du développement. Les conversations en langage naturel des personnes peuvent être riches, potentiellement ambiguës et exprimer des intentions complexes et dépendantes du contexte. Les techniques traditionnelles de modélisation et d'orchestration de processus et de composition de services sont limitées pour soutenir de telles conversations car elles supposent généralement une attente a priori de quelles informations et applications seront accédées et comment les utilisateurs exploreront ces sources et services. Limiter les conversations à un modèle de processus signifie que nous ne pouvons soutenir qu'une petite fraction de conversations possibles. Bien que les avancées existantes dans les techniques de NLP et d'apprentissage automatique (ML) automatisent diverses tâches telles que la reconnaissance d'intention, la synthèse d'appels API pour prendre en charge une large gamme d'intentions d'utilisateurs potentiellement complexes est encore largement un processus manuel et coûteux.Ce projet de thèse vise à faire avancer la compréhension fondamentale de l'ingénierie des services cognitifs. Dans cette thèse, nous contribuons à des abstractions et des techniques novatrices axées sur la synthèse d'appels API pour soutenir une large gamme d'intentions d'utilisateurs potentiellement complexes. Nous proposons des techniques réutilisables et extensibles pour reconnaître et réaliser des intentions complexes lors des interactions entre humains, chatbots et services. Ces abstractions et techniques visent à débloquer l'intégration transparente et évolutive de conversations basées sur le langage naturel avec des services activés par logicielDialogue Systems (or simply chatbots) are in very high demand these days. They enable the understanding of user needs (or user intents), expressed in natural language, and on fulfilling such intents by invoking the appropriate back-end APIs (Application Programming Interfaces). Chatbots are famed for their easy-to-use interface and gentle learning curve (it only requires one of humans' most innate ability, the use of natural language). The continuous improvement in Artificial Intelligence (AI), Natural Language Processing (NLP), and the countless number of devices allow performing real-world tasks (e.g., making a reservation) by using natural language-based interactions between users and a large number of software enabled services.Nonetheless, chatbot development is still in its preliminary stage, and there are several theoretical and technical challenges that need to be addressed. One of the challenges stems from the wide range of utterance variations in open-end human-chatbot interactions. Additionally, there is a vast space of software services that may be unknown at development time. Natural human conversations can be rich, potentially ambiguous, and express complex and context-dependent intents. Traditional business process and service composition modeling and orchestration techniques are limited to support such conversations because they usually assume a priori expectation of what information and applications will be accessed and how users will explore these sources and services. Limiting conversations to a process model means that we can only support a small fraction of possible conversations. While existing advances in NLP and Machine Learning (ML) techniques automate various tasks such as intent recognition, the synthesis of API calls to support a broad range of potentially complex user intents is still largely a manual, ad-hoc and costly process.This thesis project aims at advancing the fundamental understanding of cognitive services engineering. In this thesis we contribute novel abstractions and techniques focusing on the synthesis of API calls to support a broad range of potentially complex user intents. We propose reusable and extensible techniques to recognize and realize complex intents during humans-chatbots-services interactions. These abstractions and techniques seek to unlock the seamless and scalable integration of natural language-based conversations with software-enabled services
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Johnson, Devon Samuel. „Cognitive and affective trust in service relationships“. Thesis, London Business School (University of London), 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.299997.
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Gan, Huat Tatt. „Cognitive scripts in computer-based service settings“. Thesis, London Business School (University of London), 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.404249.
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Husband, Hilary J. „The assessment of mental capacity in older people with known or suspected cognitive impairment“. Thesis, University of East Anglia, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.273497.
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Michel, Julienne. „Etude de la complexité des services de télécommunications convergents et recommandations pour la conception de ces services“. Paris 8, 2013. http://www.theses.fr/2013PA083538.
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Les services de télécommunications convergents connaissent un essor important depuis le début des années 2000 auprès du grand public. L’utilisateur est confronté à de nouveaux services de plus en plus complexes. Dans cette étude, nous soutenons l’hypothèse qu’il est possible d’avoir un service de télécommunications convergent complexe et malgré tout d’une utilisabilité simple. C’est ce que nous appelons la simplexité. La première partie est consacrée à l’étude théorique des services de télécommunications convergents et à leur complexité. Nous avons établi deux principales caractéristiques de ces services : ils se développent sur plusieurs types de terminaux (Ordinateur, Téléphone mobile, Télévision, etc. ) et regroupent de plus en plus de services autrefois distincts (Courriel, SMS, Appel téléphonique, Partage de documents, etc. ). Nous avons étudié l’impact de leur complexité sur la difficulté et la complication de leur utilisation. De la littérature, nous avons extrait des sources potentielles de cette complexité. Notamment, deux caractéristiques ont été retenues pour étudier la simplexité de ces services : les modèles mentaux et l’homogénéité. La deuxième partie de cette thèse présente les trois expériences que nous avons mis en place dans le but de tester la validité de notre hypothèse. La première expérience vise à étudier les modèles mentaux des utilisateurs afin de déterminer lesquels sont les plus adaptés pour conserver une complexité ainsi qu’une utilisation simple. La deuxième expérience cherche à déterminer le degré d’homogénéité à garder pour obtenir un service complexe et simple d’utilisation. La dernière expérience cherche à obtenir des données exploratoires dans le domaineThe convergent telecommunication services are expanding significantly since the 2000’s on the mass market. The user is confronted with new, increasingly sophisticated, services. In this study, we defend the hypothesis that it is possible to have a complex convergent telecommunication service with a simple usability. That is what we call the simplexity. The first part is dedicated to the theoretical study of the convergent telecommunication services and their complexity. We have established two main characteristics of these services: they are developed on several types of devices (Computers, Mobilephones, Televisions, etc. ) and they merged more and more features previously separated (Email, SMS, Phone call, File sharing, etc. ). We studied the impact of their complexity on the difficulty and the complication of their usage. We have extracted from literature the potential sources of this complexity. In particular, two characteristics have been kept to study the simplexity of these services: mental models and homogeneity. The second part of this thesis presents three experiments that we created in order to test the validity of our hypothesis. The first experiment studies the user’s mental models. We want to determine which of them would be the most suitable to maintain complexity and a simple usage. The goal of the second experiment is to determine the degree of homogeneity needed to obtain a complex service with a simple usage. The last is an exploratory experiment in this field
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Ellis, Katherine Rebecca. „Social cognition in genetic syndromes“. Thesis, University of Birmingham, 2018. http://etheses.bham.ac.uk//id/eprint/8401/.
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The distinct profiles of sociability and the development of social cognitive abilities was investigated in Cornelia de Lange (CdLS), Fragile X (FXS) and Rubinstein-Taybi (RTS) syndromes. An observational study demonstrated differences in the quality of broad social interaction skills and behaviours during a semi-structured social interaction with an examiner between individuals with CdLS, FXS and RTS. Individuals with FXS and RTS showed lower quality of eye contact, and individuals with FXS showed less person-focused attention, than those with CdLS. Associations between specific behaviours with age and autism spectrum disorder (ASD) symptomatology differed across groups. A second study assessing participant's performance on two scaled batteries of tasks assessing early (intentionality abilities) and later developing (ToM abilities) social cognitive abilities indicated that these groups do not develop these abilities in the same order as typically developing children. Different strengths and weaknesses observed between groups highlighted factors that may lead to disrupted social cognitive development in these groups. A third study showed that intentionality abilities predicted social enjoyment and social motivation, whereas ToM abilities predicted social enjoyment and ASD symptomatology in all groups. These fmdings were synthesised with previous literature to develop a preliminary model of sociability in CdLS, FXS and RTS.
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Pacheco, Natália Araújo. „Cognitive, emotional, and behavioral reactions to service failures“. reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2016. http://hdl.handle.net/10183/141224.
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Devido à natureza onipresente das falhas de serviço e suas consequências nocivas, é importante compreender como os clientes reagem a elas. Esta tese de doutorado explora algumas das reações cognitivas, emocionais e comportamentais dos clientes em relação a falhas de serviço. De maneira mais específica, a tese investiga atribuições causais, avaliações e controle percebido dos clientes como reações cognitivas, assim como uma ampla variedade de reações emocionais (p.ex., arrependimento, raiva, decepção, etc.) e comportamentais (p.ex., troca, reclamação, boca-a-boca negativo, entre outros). Esta tese apresenta três diferentes pesquisas dentro do escopo de reações do cliente a falhas de serviço. A primeira pesquisa traz o modelo temporal de controle percebido da psicologia para a área de serviços e compara o seu poder de explicar reações emocionais e comportamentais do cliente com o poder explanatório dos modelos de atribuição e de avaliação amplamente utilizados. Três surveys e um experimento são realizados. Os resultados mostram que, para algumas reações dos clientes (p.ex., arrependimento e troca), o modelo temporal de controle percebido tem poder explanatório superior ao poder dos modelos de atribuição causal e de avaliação tradicionalmente utilizados. Esta pesquisa também demonstra que o modelo temporal de controle percebido pode ser combinado aos modelos de atribuição causal e de avaliação para atingir maior poder explanatório. A segunda pesquisa investiga se falhas em serviços coproduzidos levam a uma atribuição causal mais interna ou externa (i.e., se a culpa é atribuída ao cliente ou ao prestador de serviço) e como isto afeta arrependimento, decepção e insatisfação do cliente. Dois experimentos são realizados. Os resultados indicam que falhas em serviços coproduzidos levam a uma atribuição mais interna que falhas em serviços não coproduzidos. Falhas em serviços coproduzidos também resultam em menores níveis de decepção e insatisfação sem elevar o nível de arrependimento do cliente. Os resultados também apontam que, em caso de incerteza causal (i.e., quando o cliente não está seguro sobre quem causou a falha), clientes que coproduzem sentem o mesmo alto nível de arrependimento de clientes que causaram a falha, contradizendo a literatura que afirma que incerteza causal leva à redução da intensidade emocional. A terceira pesquisa investiga se a velocidade do pensamento dos clientes afeta a atribuição de lócus causal para falhas de serviço bem como as reações emocionais e comportamentais dos clientes. Quatro experimentos são conduzidos. Os resultados sugerem que clientes que pensam mais rápido fazem atribuições causais mais externas que clientes que pensam mais devagar. Aparentemente, a velocidade do pensamento não tem efeito nas reações emocionais e comportamentais dos clientes. De acordo com os resultados, as diferenças de velocidade de pensamento que foram induzidas tendem a ter curta duração. Em geral, estas três pesquisas oferecem insights sobre algumas das coisas que os clientes pensam, como eles se sentem e agem em resposta a falhas de serviço. Implicações teóricas e gerenciais são discutidas ao final de cada pesquisa e sintetizadas no capítulo de conclusões.Given the pervasive nature of service failures and their harmful consequences, it is important to understand how customers react to them. This doctoral dissertation addresses some of the customers’ cognitive, emotional, and behavioral reactions to service failures. More specifically, it investigates customers’ causal attributions, appraisals, and perceived control as cognitive reactions, as well as a wide range of emotional (e.g., regret, anger, disappointment, etc.) and behavioral reactions (e.g., switch, complaint, negative word-of-mouth, and others). This dissertation presents three different researches within the scope of customers’ reactions to service failure. The first research introduces the temporal model of perceived control from psychology to service research and compares its explanatory power for customer emotional and behavioral reactions with the ones of the widely used causal attribution and appraisal models. Three surveys and one experiment are conducted. The results show that for some customers’ reactions (e.g., regret and switch), the temporal model of perceived control has explanatory power over and above the traditionally used causal attribution and appraisal models. This research also shows that the temporal model of perceived control may be combined with the causal attribution and appraisal models to achieve higher explanatory power. The second research investigates whether failed co-produced services lead to more internal or external causal attribution (i.e., whether the blame is attributed to the customer or the service provider) and how it affects customers’ regret, disappointment, and dissatisfaction. Two experiments are conducted. The results indicate that failed co-produced services lead to more internal attributions than failed services that were not co-produced. Failed co-produced services also lead to lower levels of disappointment and dissatisfaction without elevating customer’s regret level. The results also show that in case of causal uncertainty (i.e., when the customer is not sure about who caused the failure), customers who co-produced experience the same high level of regret of customers who have caused the failure, contradicting the literature that states that causal uncertainty leads to reduced emotional intensity. The third research investigates whether customers’ thought speed affects causal locus attribution for services failures as well as customers’ emotional and behavioral reactions. Four experiments are conducted. The results suggest that customers who think faster make more external attributions for service failures (i.e., attribute more blame to the service provider) than customers who think slower. It seems that thought speed has no effect on customers’ emotional and behavioral reactions though. According to the results, the induced differences in thought speed tend to be short-lived. Overall, these three researches offer insights into some of the things that customers think, how do they feel and act in response to service failures. Theoretical and managerial implications are discussed at the end of each research and recapitulated in the conclusions chapter.
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Bozeman, Marci L. „The impact of service-learning on cognitive development“. Thesis, This resource online, 1996. http://scholar.lib.vt.edu/theses/available/etd-02132009-171324/.
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Stelljes, Andrew D. „Service-learning and cognitive development: An exploratory study“. W&M ScholarWorks, 2007. https://scholarworks.wm.edu/etd/1550154171.
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Baker, Amanda R. Baker. „Epistemic Profiles, Dissonance Negotiation, and Postsecondary Service-Learning Outcomes“. The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1499792402490622.
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Gress, Leslie Anne. „Adult Use of Longitudinal Genetic Services“. University of Cincinnati / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1336507935.
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Deutsch, Ruth Marion. „Reliability, validity and educational use of the Cognitive Abilities Profile“. Thesis, City, University of London, 2017. http://openaccess.city.ac.uk/21479/.
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The Cognitive Abilities Profile (CAP) (Deutsch and Mohammed, 2010) is a collaborative tool for psychologists and teachers. The CAP is based on principles of Dynamic Assessment (DA) and uses a consultative model for rating pupils' cognitive abilities in various cognitive domains and for planning interventions to facilitate pupils' progress accordingly. The CAP was developed in response to a perceived need for educational psychologists (EPs) to have access to alternative assessments to standardised psychological tests, particularly in the case of learning disadvantaged and ethnic minority pupils. Using DA as one possible approach creates a need for EPs to have access to training and to receive support with the implementation of DA-based intervention methods within local services. However, surveys of EP use of DA indicate limitations in training, inadequate support and difficulties in wider application of DA. In the present work, a quantitative methodology has been used to examine the validity and reliability of the CAP in overcoming the above-noted difficulties in the implementation of DA by EPs. The methodology involved the collection and analysis of data from three groups of EPs, two of which conducted consultations with teachers using the CAP and the third group of EPs used its own choice of consultation methodology and functioned as a control group. The findings of the present work provide evidence of good construct validity of the CAP cognitive domains, adequate inter-rater reliability between CAP users and evidence of advantage for pupils in some areas of functioning between pre- and post-use of the CAP, as validated by independent standardised tests. Analysis of perceptions of EPs of the utility of the CAP, based on the results of feedback questionnaires, addresses issues of user friendliness of the CAP. CAP users agreed on the need for initial training for psychologists and support for practitioners. The findings have implications for adoption of a novel approach in EP and teacher related work.
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Lopatka, Harold. „An evaluation of a community pharmacy reimbursement model for cognitive services“. Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape4/PQDD_0010/NQ59990.pdf.
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Nicoli, Gina Tagliapietra. „The impact of co-curricular involvement on college students' need for cognition“. Diss., University of Iowa, 2011. https://ir.uiowa.edu/etd/2753.
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The purpose of this research was to examine the influence of co-curricular involvement on the need for cognition. Using multiple regression, I analyzed the relationship between co-curricular involvement and the need for cognition while controlling for sex, race, pretest, precollege academic motivation, SES, precollege academic ability, high school involvement, institutional type, work, residence, major, non-classroom interactions with faculty, and the kind of instruction. I also analyzed whether race, sex, or the type of institution students' attend further influenced the effect of involvement on the need for cognition
The main effects model found the impact of involvement on the need for cognition to be statistically non-significant. While looking at conditional effects, I found being involved had a small, but positive, statistically significant impact on the need for cognition for non-white students. Also during this exploration I found sex and institutional type did not significantly impact the effects of involvement on the need for cognition. The suggestions for future research include replicating the current study and examining the impact of specific co-curricular involvement opportunities; following-up this study with a qualitative study to discover what students are gaining from co-curricular involvement; looking for additional conditional effects; and exploring what other college experiences impact the need for cognition.
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Carr, David Jasun. „An investigation into the comparative cognitive impact of conventional television advertising and product placement“. Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2005. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.S. )--Kutztown University of Pennsylvania, 2005.Source: Masters Abstracts International, Volume: 45-06, page: 2705. Typescript. Abstract precedes thesis as 2 leaves (iii-iv). Includes bibliographical references (leaves 69-75).
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Berlemann, Lars. „Distributed quality-of-service support in cognitive radio networks /“. Aachen : Mainz, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014915728&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Sethi, Amita. „Potential denial of service threat assessment for cognitive radios“. Connect to online resource, 2008. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1453572.
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Chen, Hsinchun, und Vasant Dhar. „Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions“. AAAI, 1987. http://hdl.handle.net/10150/106096.
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Artificial Intelligence Lab, Department of MIS, University of ArizonaIn information facilities such as libraries, finding documents that are relevant to a user query is difficult because of the indeterminism involved in the process by which documents are indexed, and the latitude users have in choosing terms to express a query on a particular topic. Reference librarians play an important support role in coping with this indeterminism, focusing user queries through an interactive dialog. Based on thirty detailed observations of user/librarian interactions obtained through a field experiment, we have developed a computational model designed to simulate the reference librarian. The consultation includes two phases. The first is handle search, where the userâ s rough problem statement and a user stereotyping imposed by the librarian are used in determining the appropriate tools (handles). The second phase is document search, involving the search for documents within a chosen handle. We are collaborating with the university library for putting our model to use as an intelligent assistant for an online retrieval system.
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Blomkvist, Johan. „Representing Future Situations of Service : Prototyping in Service Design“. Doctoral thesis, Linköpings universitet, Interaktiva och kognitiva system, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-105499.
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This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. Paper one suggests that service prototyping should be considered from the perspectives of purpose, fidelity, audience, position in the process, technique, representation, validity and author. The second paper compares research about how humans use external representations to think, with reasons for using prototypes in service design and service design techniques. The third paper compares two versions of a service prototyping technique called service walkthrough; showing that walkthroughs with pauses provided both more comments in total and more detailed feedback. The fourth paper also contributes to our understanding of how prototypes aid in designing services, by connecting the surrogate situation with the future situation of service. The paper shows how the formative service evaluation technique (F-SET) uses the theory of planned behaviour to add knowledge to service prototype evaluations about the intention to use a service in the future. Taken together the research provides a deeper understanding of what prototypes are, and their roles in service prototyping. This understanding is further deepened by a discussion about service as a design material, suggesting that from a design perspective, a service consists of service concept, process and system. The service prototype acts as a surrogate for the future situation of service. The thesis describes what the benefits of using surrogates are, and shows how prototypes enhance the ability to gain knowledge about future situations. This leads to an understanding of prototyping as a way of thinking in design.Den här avhandlingen använder situerad kognition som lins för at beskriva prototypande i tjänstedesign. Genom den här beskrivningen undersöker avhandlingen vad en tjänsteprototyp är, vad fördelarna med att använda prototyper är samt hur prototypande kan användas för att designa tjänster. Fyra artiklar ingår i avhandlingen. Den första artikeln föreslår att tjänsteprototypande ska betraktas från perspektiven syfte, detaljgrad, publik, position i processen, teknik, representation, validitet och författare. Avhandlingens andra artikel jämför forskning om fördelarna med att använda externa representationer för tänkande, med anledningar för att externalisera i tjänstedesign, och tekniker för att göra externa representationer. Den tredje artikeln jämför två variationer av prototypningstekniken tjänstegenomgång, och visar att genomgångar med pauser ger mer kommentarer och mer detaljerad feedback. Den sista artikeln bidrar också till förståelsen av hur prototyper stöder design av tjänster, genom att den kopplar surrogatsituationen och den framtida tjänstesituationen. Artikeln visar hur en teknik kallad formative service evaluation technique använder theory of planned behaviour för att bidra med kunskap om att evaluera tjänster med avseende på intention att använda tjänsten i framtiden. Tillsammans bidrar forskningen till en djupare förståelse av vad prototyper är och deras roller i tjänsteprototypning. Denna förståelse fördjupas ytterligare genom en diskussion av tjänster som designmaterial och avhandlingen föreslår att arbetet att representera och designa tjänster innefattar både design av och för tjänster. Tjänsteprototyper fungerar som surrogat för den framtida tjänstesituationen. Avhandlingen beskriver föredelarna med att använda surrogat och visar hur prototyper stödjer möjligheten att skapa kunskap om framtida tjänstesituationer. Detta leder till att prototypande ses som ett sätt att tänka i design.
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Makasi, Tendai. „Cognitive computing systems and public value: The case of chatbots and public service delivery“. Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/230002/1/Tendai_Makasi_Thesis.pdf.
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This thesis is an investigation of how cognitive computing system initiatives in the public sector can contribute towards creating public value. It focuses specifically on public service delivery through service channels that are supported by chatbots and proposes recommendations to ensure that the important public service value dimensions are supported. The thesis builds upon the discussions around public value creation and draws upon the interpretation of how chatbots can facilitate public value creation during chatbot-mediated service interactions from both the users of the chatbots and designers of the chatbots.
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Tian, Hongqiao. „Dynamic spectrum decision in multi-channel cognitive radio networks with heterogeneous services“. IEEE, 2015. http://hdl.handle.net/1993/31504.
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We study a dynamic channel selection framework for cognitive radio networks (CRNs) which support both delay sensitive and best effort services. Unlike existing works in the literature, we consider the effect of heterogeneous radio frequency characteristics and heterogeneous primary user activities on channel selection in multi-channel CRNs. Optimal spectrum decision policies are obtained to achieve minimum delay using dynamic programming techniques, such as Markov decision process (MDP) and reinforcement learning, under different assumptions. To address the computational complexity issue in the MDP solutions, a myopic scheme is proposed based on the estimated packet sojourn time.October 2016
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Blundell, James Michael. „Cognitive assessment of paediatric neurodegenerative disease“. Thesis, University of Birmingham, 2015. http://etheses.bham.ac.uk//id/eprint/6042/.
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Inherited metabolic diseases (IMD’s) are a large class of heterogeneous genetic disorders caused by dysfunction within a single pathway of intermediary metabolism. In many of these diseases, the dysfunction of metabolic enzymes leads to the accumulation of toxic metabolites which disrupts the normal development of the central nervous system. With the advent of treatments that positively influence neuropsychological outcomes, there is a need for sensitive and objective neuropsychological measures that allow patients to be systematically tracked in order to understand the efficacy of existing treatments. In this thesis, a neuropsychological test battery consisting of attention, language and oculomotor measures was developed to accurately describe individual and developmental differences between IMD patients and healthy developing controls. The functioning of five diseases was examined: Morquio syndrome (\(N\) = 12), Hurler syndrome (\(N\) = 3), Maroteux-Lamy syndrome (\(N\) = 2), Tyrosinemia type I (\(N\) = 13) and Tyrosinemia type III (\(N\) = 5). Findings indicated that disease effects were not homogeneous across tasks, and that performance on the same tasks was not uniform across diseases. The obtained data offers a promising basis for understanding how biological factors influence the severity and timecourse of developmental effects in future research.
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Hawranik, Pamela. „Cognitive status and inhome service use among caregiver-elder dyads“. Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/nq23609.pdf.
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Ames, Catherine. „Developing a mindfulness based cognitive therapy service for young people“. Thesis, King's College London (University of London), 2012. https://kclpure.kcl.ac.uk/portal/en/theses/psychotic-like-experiences-in-children-an-examination-of-associated-psychological-factors(fd973136-e5d8-4f6e-88a4-6ace6eb89db0).html.
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Mindfulness Based Cognitive Therapy (MBCT) has been shown to be effective in preventing relapse of depression in adults who have experienced multiple episodes of depression and is recommended in the NICE guidelines (2009). More recent evidence has also indicated its efficacy in helping adults who are actively depressed. Increasing numbers of young people are diagnosed with depression. Depression is a disorder characterised by a recurrent course and there is notable continuity of depression into adulthood. Depression in children and young people is associated with significant impairment. This is of concern in terms of individual well-being and the future burden of a recurring mental health problem on the health and economic systems of the country. MBCT has been adapted for use with children and adolescents and has been shown to be feasible and acceptable in community and clinical settings. The research reported here examines the feasibility of establishing MBCT group therapy provision in National and Specialist CAMHS Mood Disorder Clinic for adolescents with depression. It also provides a pilot analysis of the efficacy of an MBCT group for young people who have received a course of psychological therapy but who present with residual symptoms and are at high risk of relapse. Treatment completers (n=3) report satisfaction with the therapy and qualitative analysis of feedback interviews with them provides areas for future development of this service. Pilot analysis revealed reduction in levels of depressive symptoms between pre and post treatment, alongside positive change in measures of mindfulness skills and cognitive processes such as rumination. Group MBCT was seen to be feasible and acceptable within this setting using quantitative and qualitative methodology. Information for the service on potential areas for future development is provided.
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Keener, Harry Jones. „Promoting cognitive complexity of direct care workers in adolescent residential treatment: A deliberate psychological intervention“. W&M ScholarWorks, 2006. https://scholarworks.wm.edu/etd/1550154105.
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Villón, Cabrera Nicole. „Inteligencia Artificial aplicada al marketing: Impacto del uso de Chatbots Cognitivos en la satisfacción del cliente del sector bancario“. Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652700.
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Hoy en día, vivimos en un mundo digitalizado, donde cada vez más las empresas intentan brindar mejores servicios para diferenciarse entre unas y otras. De esta manera, los chatbots permiten atender las consultas de los clientes y brindar un servicio diferente. En esta investigación, se analiza el uso de chatbots en el sector bancario peruano y cómo impacta en la satisfacción del cliente. Además, se observa el efecto que tiene la calidad de servicio, calidad de información y facilidad de uso. Los datos fueron recolectados de 250 encuestados. Los resultados proporcionan una visión a los bancos para poder fortalecer la satisfacción de sus clientes a través de los chatbots.Nowadays, we live in a digitized world, where more and more companies try to provide better services to differentiate between them. In this way, chatbots allow to answer customer queries and provide a different service. In this research, I analyze the use of chatbots in the Peruvian banking sector and how it impacts customer satisfaction. In addition, the effect of quality of service, quality of information and ease of use is observed. Data was collected from 250 respondents. The results allowed a vision for the banks to be able to strengthen the satisfaction of their clients through chatbots.
Trabajo de investigación
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Bendriss, Jaafar. „Cognitive management of SLA in software-based networks“. Thesis, Evry, Institut national des télécommunications, 2018. http://www.theses.fr/2018TELE0003/document.
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L’objectif de la thèse est d’étudier la gestion de bout en bout des architectures à la SDN, et comment nos briques OSS (Operation Support System) doivent évoluer: cela implique d’étudier les processus métier associés, leurs implémentations ainsi que l’outillage nécessaire. Les objectifs de la thèse sont donc de répondre aux verrous suivants:1. Identifier les changements impliqués par l’émergence de ces réseaux programmables sur les architectures de gestions en termes d’exigences ou "requirements". L’étude peut être focalisée sur un type de réseau, mobile par exemple. 2. Identifier l’évolution à apporter aux interfaces de gestions actuelles: quelles alternatives aux FCAPS (fault, configuration, accounting, performance, and security) ? Quels changements à apporter aux couches de gestions allant du gestionnaire d’équipement ou "Element Management System" jusqu’au OSS ?The main goal of the PhD activities is to define and develop architecture and mechanisms to ensure consistency and continuity of the operations and behaviors in mixed physical/virtual environments, characterized by a high level of dynamicity, elasticity and heterogeneity by applying a cognitive approach to the architecture where applicable. The target is then to avoid the "build it first, manage it later" paradigm. The research questions targeted by the PhD are the following: 1. Identify the changes on Network Operation Support Systems implementation when using SDN as a design approach for future networks. The study could be restricted to mobile networks for example, or sub-part of it (CORE networks, RAN, data centers, etc); 2.Identify the needed evolution at the management interfaces level: a. Shall we need alternative to the well-known FCAPS and do we still need the element management system? b. What will change to provision an SDN based service? c. How to ensure resiliency of SDN based networks?
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JARDIM, Naina Yuki Vieira. „Prevenção das alterações funcionais e cognitivas do envelhecimento: a influência do exercício e da estimulação cognitiva em dupla tarefa“. Universidade Federal do Pará, 2018. http://repositorio.ufpa.br/jspui/handle/2011/10224.
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CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico
Diante da taxa de envelhecimento mundial e da epidemia silenciosa de declínio cognitivo e demência em idosos, a necessidade de estratégias de intervenção para proteger e / ou melhorar a funcionalidade e o desempenho cognitivo no envelhecimento aumentou. Estudos recentes sugeriram que, em comparação com os protocolos de estimulação simples, as intervenções em dupla tarefa envolvendo exercício físico e tarefas cognitivas são mais eficientes, melhorando o desempenho cognitivo e a capacidade em tarefas simultâneas. Embora os resultados preliminares na literatura sejam promissores, existem poucos trabalhos usando protocolos de estimulação em dupla tarefa. No presente estudo, procuramos investigar os efeitos de um programa de intervenção em dupla tarefa (exercício físico multimodal e estimulação multissensorial) nos desempenhos cognitivos, funcionalidade e qualidade de vida de idosos saudáveis. Para análise, 28 adultos idosos vivendo em comunidade (66,14 ± 1,00 anos de idade) foram submetidos a avaliações cognitivas, físicas e de qualidade de vida (repostas ao questionário SF36) antes e após a intervenção. A cognição foi avaliada por meio do Mini exame de estado mental (MMSE) para rastreio, fluência verbal semântica e fonológica, lista de palavras CERAD e testes neuropsicológicos automatizados (CANTAB); As avaliações físicas incluíram a aptidão cardiorrespiratória (Teste de Caminhada de seis minutos), mobilidade funcional (Equilíbrio e Agilidade), força muscular de membros inferiores (sentar e levantar em 30 segundos) e força muscular dos membros superiores (dinamômetro); O teste em dupla tarefa foi realizado pelo teste caminhando e conversando (Walking While Talking). Os indivíduos participaram de um programa de intervenção em dupla tarefa composto por exercícios físicos (treinamento aeróbico e de força) e estímulos multissensoriais de natureza variada, compostos por 24 sessões, realizados duas vezes por semana por 75 minutos cada. Os valores extremos foram excluídos e o teste T foi aplicado para investigar possíveis diferenças entre a avaliação antes e após a intervenção. Após a intervenção, os sujeitos apresentaram maior desempenho cognitivo (fluência verbal, memória episódica verbal (CERAD), atenção visual sustentada (RVP), aprendizado visual pareado (PAL), memória de reconhecimento visual (DMS), melhores parâmetros físicos e funcionais (força do membro superior, aptidão cardiorrespiratória, mobilidade funcional), melhor desempenho no teste em dupla tarefa e no questionário SF36 que incluiu percepção pessoal sobre a função física melhorada e limitações reduzidas devido a problemas físicos. Assim, o programa de intervenção em dupla tarefa, baseado em exercícios aeróbicos e de força e estimulação multissensorial, melhora a cognição, mobilidade funcional, condicionamento cardiorrespiratório, força de membros superiores e inferiores, medidas da qualidade de vida e capacidade de realizar atividades em dupla tarefa, como normalmente requerido na rotina diária dos adultos idosos.
In face of the worldwide aging rate and the silent epidemic cognitive decline and dementia in elderly, the need for intervention strategies to protect and/or improve the functionality and cognitive performance on aging increased. Recent studies suggested that as compared with single stimulation protocols, dual task interventions involving physical exercise and cognitive tasks are more efficient by improving cognitive performance and ability in functional tasks. Although preliminary results in the literature are promising, there are few research using dual-task stimulation protocols. In the present report we aim to investigate the effects of a dual-task intervention program (multimodal physical exercise and multisensory stimulation) on cognitive performances, functionality and quality of life of healthy old adults. To that end 28 community-dwelling old adults (66.14 ± 1.00 years old) underwent cognitive, physical and quality of life assessments at baseline and post-intervention. Cognition was evaluated through Mini Mental State Examination (MMSE) for screening, Semantic and Phonological Verbal Fluency, CERAD word list and automated neuropsychological tests (CANTAB); physical assessments included cardiorespiratory fitness (Six-Minute Walk Test), functional mobility (Timed-up and go Test), muscle strength of lower limbs (30-seconds Chair Stand Test) and upper (dynamometer Jamar®) limbs muscle strength; Dual task functional test were performed by Walking While Talking test and quality of life questionnaire (SF36) were also applied. Subjects participated in dual-task intervention program composed by physical exercise (aerobic and strength training) and multisensory stimuli, composed by 24 sessions, conducted twice a week for 75 minutes each. Outliers values were excluded, and T-test was applied to investigate possible differences between baseline and post-invention assessment. After intervention, subjects showed increased cognitive performance (MMSE, verbal fluency, short-term memory, sustained visual attention, learning, short-term visual recognition memory), better physical and functional parameters (upper limb strength, cardiorespiratory fitness, functional mobility), improved performance in the dual task functional test and personal perception about improved physical function and diminished limitations due to physical problems (SF36). Thus, 24-session dual task intervention program, based on aerobic and strength exercises and multisensory stimulation, improves cognition, functional exercise capacity, quality of life and ability to perform dual task activities, as normally required in the daily routine of the old adults.
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Kissane, Mark Richard Education Faculty of Arts & Social Sciences UNSW. „Managing levels of instructional guidance in financial services training: a cognitive load approach“. Awarded by:University of New South Wales. Education, 2009. http://handle.unsw.edu.au/1959.4/41510.
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Empirical studies within a cognitive load framework have determined that for novice learners, worked examples provide appropriate levels of instructional guidance. As learners advance in specific subject domains, worked examples should be gradually replaced by practice problems with limited guidance. These studies compared immediate and delayed performance in transfer from examples to practice problems using example-problems pairs and gradual fixed fading of worked examples as well as a control condition of pure problem solving. These studies were conducted with employees of a financial services company in a classroom environment. In Experiments 1 and 2, the fading condition indicated possible benefits over the other conditions on immediate and delayed performance measures (although results were not statistically significant). Experiment 3 used a modified fading method and demonstrated that the fading condition performed marginally better than the problem solving condition on delayed performance measures (although results were not statistically significant). Even though the fading condition did not demonstrate significant advantages in immediate post-test measures, over time learners benefited most from this condition. Experiment 4 investigated if the delayed fading effect found in experiment 3 would be observed using far transfer test performance measures. The results of this experiment indicated that the fading condition performed marginally better than the problem solving condition on delayed transfer post-test performance (although results were not statistically significant). Generally the results of this thesis favored the fading condition over the example-problem and problem solving conditions, and the advantage of this condition was enhanced with greater performance in delayed and transfer post-test measures.
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Janicke, David Michael. „Children's Primary Health Care Services: A Social-Cognitive Model of Sustained High Use“. Diss., Virginia Tech, 2001. http://hdl.handle.net/10919/37659.
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This study tested portions of a social-cognitive
model that explained the mechanisms involved in
the parent decision-making process that ultimately
drive and maintain children's health care use.
Eighty-seven primary caretakers of children ages
4 to 9 years completed measures of child health
and behavior, parental stress and functioning,
and social cognitive measures related to parenting
and health care use. Primary care use data over
the two-years prior to recruitment were collected
from primary care providers. Regression analysis
showed that social cognitive measures were
significant predictors of pediatric primary care
services. Specifically, parental stress interacted
with general parenting self-efficacy; parents with
high stress and high parenting self-efficacy were
more likely to use pediatric primary care
services. Self-efficacy for accessing physician
assistance and parental outcome expectations for
pediatric physician visits were positively related
to pediatric primary care use. These social
cognitive variables accounted for more variance
than variables traditionally included in health
care use research (i.e., child behavior,
parental distress, and parent health care use).
Best Subsets analysis resulted in an overall best
predictive model that accounted for 29.8% of the
variance in pediatric primary care use. In this
model, the interaction between parental stress
and general parenting self-efficacy was the best
predictor of use, accounting for 11.5% of the
variance in physician use. High internalizing
behavior scores, higher self-efficacy for
accessing physician assistance, use of medication,
and more parent health care visits were
associated with higher pediatric primary care
use in this overall model. While acknowledging
the role of child health and behavior, this study
extends the literature by demonstrating the
importance of considering parental perceptions
of burden, confidence, and ability to help
themselves and their family. Implications for
health care professionals and directions for
future research are discussed in light of these
finding.Ph. D.
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Rasnake, L. Kaye. „Anxiety reduction with children receiving medical care : cognitive developmental considerations /“. The Ohio State University, 1987. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487325740719711.
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Bendriss, Jaafar. „Cognitive management of SLA in software-based networks“. Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2018. http://www.theses.fr/2018TELE0003.
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L’objectif de la thèse est d’étudier la gestion de bout en bout des architectures à la SDN, et comment nos briques OSS (Operation Support System) doivent évoluer: cela implique d’étudier les processus métier associés, leurs implémentations ainsi que l’outillage nécessaire. Les objectifs de la thèse sont donc de répondre aux verrous suivants:1. Identifier les changements impliqués par l’émergence de ces réseaux programmables sur les architectures de gestions en termes d’exigences ou "requirements". L’étude peut être focalisée sur un type de réseau, mobile par exemple. 2. Identifier l’évolution à apporter aux interfaces de gestions actuelles: quelles alternatives aux FCAPS (fault, configuration, accounting, performance, and security) ? Quels changements à apporter aux couches de gestions allant du gestionnaire d’équipement ou "Element Management System" jusqu’au OSS ?The main goal of the PhD activities is to define and develop architecture and mechanisms to ensure consistency and continuity of the operations and behaviors in mixed physical/virtual environments, characterized by a high level of dynamicity, elasticity and heterogeneity by applying a cognitive approach to the architecture where applicable. The target is then to avoid the "build it first, manage it later" paradigm. The research questions targeted by the PhD are the following: 1. Identify the changes on Network Operation Support Systems implementation when using SDN as a design approach for future networks. The study could be restricted to mobile networks for example, or sub-part of it (CORE networks, RAN, data centers, etc); 2.Identify the needed evolution at the management interfaces level: a. Shall we need alternative to the well-known FCAPS and do we still need the element management system? b. What will change to provision an SDN based service? c. How to ensure resiliency of SDN based networks?
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Kazilas, Panagiotis. „Augmenting MPI Programming Process with Cognitive Computing“. Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-88913.
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Cognitive Computing is a new and quickly advancing technology. In thelast decade Cognitive Computing has been used to assist researchers in theirendeavors in many different scientific fields such as Health & medicine,Education, Marketing, Psychology and Financial Services. On the otherhand, Parallel programming is a more complex concept than sequentialprogramming. The additional complexity of Parallel Programming isintroduced by its nature that requires implementations of more complexalgorithms and it introduces additional concepts to the developers, namelythe communication between the processes (Distributed memory systems)that execute the parallel program and their synchronization (Share memorysystems). As a result of this additional complexity, a lot of novice developersare reserved in their attempts to implement parallel programs. The objectiveof this research project was to investigate whether we can assist parallelprogramming process through cognitive computing solutions. In order toachieve our objective, the MPI Assistant, a Q&A system has been developedand a case study has been carried out to determine our application’s efficiencyin our attempt to assist parallel programming developers. The case studyshowed that our MPI Assistant system indeed helped developers reduce thetime they spend to develop their solutions, but not improve the quality ofthe program or its efficiency as these improvements require features that areout of this research project’s scope. However, the case study had limitednumber of participants, which may affect our results’ reliability. As a nextstep in our attempt to determine if cognitive computing technologies are ableto assist developers in their parallel programming development, we movedto investigate if cognitive solutions can extract better and more completeresponses compared to our manually-created responses that we created forthe MPI Assistant. We have experimented with 2 different approaches to theproblem. An approach where we manually created responses for the MPIAssistant, and an approach where we investigated if cognitive solutions canautomatically extract better and complete responses. We compared the qualityof the latter automatic responses with the quality of the former which weremanually created.
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Scott, Neil Cameron. „The demographic profile of cognitive tests used in Civil Service selection“. Thesis, City University London, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.441427.
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Oakes, Steve. „Cognitive and affective responses to music in ads and service environments“. Thesis, University of Leicester, 2007. http://hdl.handle.net/2381/31251.
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This thesis examines the impact of music upon a range of dependent variables within advertising and service environment contexts. Chapter 1 introduces key theoretical concepts. Chapters 2 and 3 review previous empirical studies focusing upon cognitive and affective responses to music in advertising and service environments, and identify the positive influence of musical congruity upon consumers. Chapters 4-8 involve original experimental studies. The results of research reported in Chapter 4 show how slow-tempo music produces higher levels of ad recall than fast-tempo music, while musical presence reduces ad recall. Chapter 5 describes a study in which three music timbres are superimposed over a no-music version of another ad. Results reveal positive main effects of timbre congruity upon ad recall and affective responses. Chapter 6 describes a study that superimposes congruous dance and incongruous classical music over ads for a university. Results show how dance music enhances the attractiveness of the university, while classical music has the opposite effect. Musical presence inhibits or enhances ad recall depending upon its congruity. The results of research reported in Chapter 7 show how an incongruous ad narrator reduces the attractiveness of the advertised university, desire to apply to study at the university, and recall. The results of research reported in Chapter 8 show that perceived wait duration is related positively to musical tempo, and related negatively to musical liking, while musical presence reduces mean perceived duration estimates. Slow-tempo music produces more positive affective responses than fast-tempo music. Musical presence enhances positive affective response with low crowd density, but diminishes it with high crowd density. Chapter 9 proposes directions for future research, particularly regarding the potential benefits of using purposeful musical incongruity in advertising.
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Scicchitano, Dorothy. „A descriptive study of the relationship between Gardner's seven styles of learning and artistic ability in fourth grade children“. Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M. Ed.)--Kutztown University of Pennsylvania, 1994.Source: Masters Abstracts International, Volume: 45-06, page: 2752. Typescript. Abstract precedes thesis as [3] preliminary leaves. Includes bibliographical references (leaves 49-50).
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Smith, David Harold. „Medication compliance and cost and utilization outcomes associated with pharmacist's cognitive service interventions /“. Thesis, Connect to this title online; UW restricted, 1998. http://hdl.handle.net/1773/7941.
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McKenna, Laurence. „Psychological aspects of auditory disorders : cognitive functioning and psychological state“. Thesis, City, University of London, 1997. http://openaccess.city.ac.uk/17413/.
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This thesis presents six studies concerned with the psychological status of people with audiological disorders, particularly tinnitus and hearing loss. Study One (Part I of the thesis) employed a structured interview and the General Health Questionnaire to investigate the emotional status of subjects with a variety of audiological symptoms. Psychological disorder was found to be more prevalent among subjects complaining of vertigo (64%) than among those complaining of tinnitus (45%); the prevalence of psychological disorder among subjects complaining of hearing loss was lower than among tinnitus subjects (27%). A higher prevalence of disturbance was found among subjects with multiple symptoms. A previous history of psychological distress correlated with current ratings of disturbance. Studies Two and Three (Part II) are concerned with the psychology of cochlear implantation. Methodological issues concerning psychological assessment in this context are discussed. Study Two uses Repertory Grid Technique to assess the psychological consequences of using an implant. Eight out of ten subjects reported important changes in psychological well-being related to their use of the device. Study Three identifies a group of subjects applying for an implant while having a non-organic hearing loss. The implications for the use of standardised assessment procedures are discussed. Studies Four, Five and Six (Part III) assess the cognitive functioning of subjects with tinnitus. Tinnitus subjects' performance on neuropsychological tests is compared with that of hearing impaired control subjects. Subjects were also assessed using the Cognitive Failures Questionnaire (CFQ). The emotional status of the subjects was assessed using the Speilberger State-Trait Anxiety Inventory. The Beck Depression Inventory was also used in Study Six. The groups were not distinguished by a number of neuropsychological tests, however it was found, in Studies Four and Five, that Tinnitus subjects' performance on verbal fluency tests was Significantly poorer than the Control subjects, after hearing loss was controlled for. In Study Six it was found that both Tinnitus and Control subjects performed less well than expected on the STROOP test; this was more apparent in the Tinnitus group. The Tinnitus group also obtained higher CFQ scores in Studies Four and Five. Trait anxiety was a feature of the Tinnitus groups. The implications for the cognitive functioning of both tinnitus and hearing impaired subjects are discussed in terms of Baddeley's model of working memory. The importance of these findings for complaint about tinnitus and hearing loss are considered.
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Chase, Nicole Marie. „A cognitive development approach to professional ethics training for counselor education students“. W&M ScholarWorks, 1998. https://scholarworks.wm.edu/etd/1539618273.
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The study examined the effects of integrating a cognitive-developmental approach with professional ethics training on the moral and conceptual development, self-presentation styles, and ethical decision-making skills of graduate counseling students. The sample was comprised of students who enrolled in counseling courses at the College of William and Mary. The ethics intervention group was compared to two groups; one group who received the traditionally taught ethics course, and one group who had not taken the ethics course at William and Mary. Instruments used included the Defining Issues Test (DIT), Paragraph Completion Method (PCM), and Concern For Appropriateness scale (CFA). Students were also administered an adapted format of the Moral Judgment Interview that depicted ethical dilemmas in counseling. The intervention methodologies used included the components of Deliberate Psychological Education (DPE), moral discussions, and a Conceptual Matching Model approach.;The results failed to support expectations that students in the intervention group would obtain significantly higher DIT and PCM post-test scores than the other two groups. A significant inverse relationship was only found between CFA and PCM pre-test scores. Stages 3-3 /4 levels of reasoning were largely used in responding to ethical dilemmas. A qualitative analysis of interview and journal responses indicated that the intervention course did impact students' personal and professional growth.
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Jackson, Aaron Hugh. „The impact of cognitive development on compassion fatigue in emergency response personnel“. W&M ScholarWorks, 2004. https://scholarworks.wm.edu/etd/1550154098.
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Donnelly, Katherine. „Emotion recognition in parents attending Child and Adolescent Mental Health Services“. Thesis, University of Exeter, 2015. http://hdl.handle.net/10871/18151.
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Objectives: This study sought to determine whether a computerised cognitive bias modification programme could be effective within a waiting-room setting for parents accompanying their children to CAMHS appointments. The primary objectives were to determine whether detectable changes to participants' emotion recognition could be observed in this setting, and whether this approach would be acceptable to the population. Secondary measures investigated whether the programme would lead to changes in participants' affect or changes in parents' appraisals of difficulties with children. Methods: A computerised emotion recognition training task was delivered to all participants during four weekly sessions. Participants in the experimental condition (n=17) received feedback aiming to shift their detection of positive facial emotions, while those in the control condition (n=14) received feedback which was not designed to elicit any shift in emotion detection. Results: Positive shifts in emotion recognition were observed in the experimental group, although no changes were observed in secondary measures in either control or experimental groups. Qualitative data indicated that the programme was acceptable and appropriately constructed. Conclusion: This study demonstrates that cognitive bias modification is possible within a waiting-room setting, although the extent to which this can lead to clinically significant improvements in mood or relationships remains uncertain. This work has implications for emotion recognition interventions for clinical populations known to present with negative emotional biases (e.g. anxiety and depression) and represents an important first research step towards developing interventions to improve parent-child relationships.
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Jenny, Robert. „Postures cognitives des apprenants : enjeux dans les plans de formation de service“. Aix-Marseille 1, 2004. http://www.theses.fr/2004AIX10010.
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A partir de la mise en place et de l'analyse d'un dispositif de formation-action en direction d'un public d'agents gérant les activités sociales des industries électriques et gazières, nous distinguons trois modes différents d'entrée dans la formation de la part de ces mêmes agents : un mode "initiative personnelle", un mode "négocié" et un mode "injonctif". Il en ressort que le projet négocié du plan individuel de formation se matérialisant par un entretien formel avec la hiéarchie ne garantit pas une meilleure appropriation de la formation : il s'agit davantage pour l'apprenant de se mettre en conformité avec l'institution et/ou le service attendu. Nous montrons dans cette recherche, inspirée d'une théorie socio-constructiviste, que, suivant ces modes de négocation, les postures cognitives des apprenants salariés sont différentes. L'objet du savoir et la médiation cognitive se déplacent en référence au triangle didactique redéfini, dans notre cas comme "zone de professionnalité élargie". Ils attestent d'un style professionnel (apprenants relevant de l'intiative personnel), d'un genre professionnel (apprenants relevant de l'injonction) et d'un référent formateur (apprenants relevant de la négociation).