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Melloni, Cristiana. „Ottimizzazione di un Sistema di Key Performance Indicators per la Divisione Engineering aziendale. Il caso INTERTABA S.p.A“. Master's thesis, Alma Mater Studiorum - Università di Bologna, 2009. http://amslaurea.unibo.it/685/.
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Il seguente elaborato è la diretta conseguenza di un periodo di stage, pari a cinque mesi, svolto presso l’azienda INTERTABA S.p.A., a Zola Predosa (BO).
Il Dipartimento presso cui è stato svolto il tirocinio è l’Engineering. In particolare è stata compiuta un’analisi dei KPIs presenti e sono state proposte delle azioni migliorative. Il lavoro si è sviluppato in tre fasi.
Nella prima fase è stata fatta un’analisi dei KPIs attuali per ciascuna funzione appartenente all’Engineering: Engineering Support, Project Engineering, Plant & Utilities Maintenance, Technical Warehouse e General Services.
Nella seconda fase sono state descritte, per ciascuna funzione, alcune proposte migliorative per i KPIs presenti.
Infine, per alcune funzioni, sono state proposte alcune iniziative in merito all’implementazione di nuovi KPIs.
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Ökvist, Alice, und Majda Cirkic. „Managing Profit Oriented Key Performance Indicators : A case study about how profit related KPIs can be managed in order to reach and excel profitability goals“. Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-30942.
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Engqvist, Markus, und Soto Karen Mori. „Defining a Process for Statistical Analysis of Vulnerability Management using KPI“. Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-14723.
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In todays connected society, with rapidly advancing technology, there is an interest in offering technical services in our day to day life. Since these services are used to handle sensitive information and money, there are demands for increased information security. Sometimes errors occur in these systems that risk the security for both parties. These systems should be secured to maintain secure operations even though vulnerabilities occur. Outpost24 is one company that specializes in vulnerability management. By using their scanning tool OUTSCAN™, Outpost24 can identify vulnerabilities in network components, such as firewalls, switches, printers, devices, servers, workstations and other computer systems. These results are then stored in a database. Within this study, the authors will work together with Outpost24 towards this data. The goal is to define a process for generation of vulnerability reports for the company. The process will perform a statistical analysis of the data and present the findings. To solve the task a report was created, during which the process was documented. The work began with a background study into Key Performance Indicators (KPIs), in which the most common security KPIs were identified from similar works. A tool was also developed to help with the analysis. This resulted in a statistical analysis using Outpost24’s dataset. By presenting the data formatted by the KPIs, trends could be identified. This showed an overall trend of increasing vulnerabilities and the necessity for organizations to spend resources towards security. The KPIs offer other possibilities, such as creating a baseline for security evaluation using data from one year. In the future, one could use the KPIs to compare how the security situation has changed.
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Alrajehi, Shrouq H. „Importance of KPI identification and implementation in Kuwaiti construction industry“. Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/13824.
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Key Performance Indicators (KPIs) play a vital role for organizations to measure project performance. The core objective of Key Performance Indicators is that not only organizations but also customers want their projects to be completed within the stipulated time and budget while maintaining the quality standards. Performance measurement is foundation for continual improvement. Subsequently, as a regular rule, benchmarking is the next step to improve contractors’ efficiency and effectiveness of products and processes. Camp (1989) introduced benchmarking concepts and defines it as “the continuous process of measuring products, industry leaders.” It is a problem to measure the performance of large projects such as construction and communication projects using predefined KPIs. Objective of this research is to find a framework to improve project performance through benchmarking of key performance indicators, to identify the suitable KPI prevailing in the construction industry of Kuwait and develop and calculate the KPIs to assess the performance of the construction projects and making recommendations to improve project performances of construction industry. For this study two Kuwaiti construction companies are selected i.e. Company AA and Company BB. Performance of their financial and non-financial data is analyzed. Primary data is collected through questionnaires and in performance of Company BB. Data also revealed that Company BB’s are having cost and time overrun. Organizations like Company BB have to investigate reasons of cost and time delays causing dissatisfaction. Decision of material selection and delivery time should be carefully taken. Organizations should improve its employment policies from selection to compensation, working conditions, motivations and availability of health and safety facilities; as satisfied customers can satisfy customers. Subsequently, Company BB management performance needs immense improvement at all levels and in all processes. Consideration of design quality indicators (DQI) as per requirement of stakeholders and bio-diversity impacts, it is impossible to satisfy the internal or external stakeholders of construction projects. This thesis contributes useful and new knowledge to the Kuwaiti construction industry. This study reveals the importance of significant KPIs needed for the growth of medium construction organizations through benchmarking the bigger organizations. The ultimate goal of this study is to highlight the importance of KPIs to access success of medium construction organizations. Although it is believed KPIs could be used for benchmarking of bigger size organizations.
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Andersson, Jenny. „Nyckeltal (KPI) för framgångsrika projekt : En fallstudie inom bygg- och fastighetsbranschen“. Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79910.
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The construction and real estate industry are project-oriented where companies success depends on individual projects performance. To determine the efficiency of operations, performance can be measured through key performance indicators (KPIs), which are metrics used to analyze, measure and compare a company’s performance. Project-oriented businesses face challenges implementing successful projects and the industry is affected by cost and time overruns, lack of quality and unmet customer requirements, which can be linked to inefficient project management and inadequate follow-up. Furthermore, companies in the industry find it difficult to identify suitable KPIs that best show changes in performance and result as well as KPIs that are linked to strategic business goals and projects. The purpose of the study was to investigate how KPIs are used in the construction and real estate industry and how management of KPIs can be developed to carry out successful projects. In order to fulfill the purpose, a case study was conducted. Initially, a literature study was performed to gain knowledge of the problem area. The data collection was qualitative where a document analysis, observations, interviews and a focus group were conducted. This resulted in an understanding of the case study company´s project operations and KPIs. The study´s method of analysis consisted of a thematic analysis and comparative study. The result indicates the importance of a long-term perspective where successful projects involve work from an early stage, which includes resource allocation and project processes where subsequent project management must include efficient communication and sharing of knowledge as well as collaboration among departments and participants. During the project process there should be an exchange of experience and knowledge in order to avoid that mistakes are repeated and to enable organizational learning. The analysis showed that there are opportunities within the case company to improve a number of factors and the current follow-up of KPIs as well as how the business’s KPIs relate to strategic business goals and success factors. There is a link between success factors, KPIs and challenges within the industry. An understanding of success factors is important in order to design KPIs that align with strategic company goals and individual projects. The result may be of interest to other project-oriented businesses and industries where increased understanding can result in efficient processes and increased motivation regarding the project process and follow up, which can result in successful projects.
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Vedral, Jakub. „KPI management - auto alerting na platformě MS SQL“. Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17180.
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This diploma thesis deals with the problem of automatic alerting on Microsoft SQL Server 2008 platform. Thesis was elaborated with Clever Decision s.r.o. company which significantly contributed to thesis assignment. Main goal of this thesis is to provide a solution concept for absence of alerting for multidimensional data in Microsoft's product. Alerting is aimed at critical business data -- Key performance indicators - KPIs. KPIs are used to deliver enhanced business performance through Corporate Performance Management concept. These indicators need to be watched frequently. Considering that alerting solution is convenient for watching the data. Solution concept is based on market research of Business Intelligence (BI) platforms which dominates the market. Platforms are examined for their alerting capabilities. Next goal is to provide overall insight to KPI management -- creating, managing, analyzing and monitoring of KPIs. Thesis is divided into three sections. First part creates theoretical background for solution creation and describes the field of KPI management. Second part consists of market research using selected criteria. Third part is aimed at providing the solution concept through web application fixing the absence of alerting on Microsoft SQL Server 2008 platform. This thesis is primarily intended for Clever Decision company but also for various BI experts dealing with alerting problems on BI platforms. Thesis serves also as a theoretical summary of KPI management which is commonly evaded by available technical literature.
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Elzahar, Hany. „Determinants and consequences of Key Performance Indicators (KPIs) reporting by UK non-financial firms“. Thesis, University of Stirling, 2013. http://hdl.handle.net/1893/19767.
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The study examines the level of quantity and quality of Key Performance Indicators (KPIs) reporting for a sample of FTSE 350 UK listed companies over the period (2006-2010). Furthermore, it identifies the determinants of KPIs reporting and investigates its impact upon firm value. Based upon the guidance of the best practice recommended by the Accounting Standard Board (2006), the study develops a measure of disclosure quality by considering the main qualitative attributes of information which, arguably, makes KPIs information more useful to stakeholders. The distinction between disclosure quantity and quality in the study enables the researcher to get greater insights into the drivers and implications of KPIs reporting quantity and quality. The study finds a variation between UK firms in the number of KPIs disclosed with a notable low level of reporting quality, especially for non-financial KPIs. It also finds that corporate governance mechanisms play an important role in improving KPIs reporting. In particular, it shows that directors’ compensations affect the quantity and quality of KPIs disclosure. Furthermore, the study provides evidence that quantity and quality of KPIs disclosure are not derived by the same factors, and both have different impacts on firm value. Whereas, the study finds a negative association between the numbers of KPIs disclosed and firm value, a non-significant relationship is reported between KPIs reporting quality and firm valuation. Overall, this study provides evidence that disclosure quantity is not a good proxy for disclosure quality.
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Hanzlík, Kamil. „Klíčové ukazatele výkonnosti (KPI) a jejich vazba na vrcholový ukazatel EVA“. Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-10489.
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This thesis is concerned with a discussion of advantages, disadvantages and potencial areas of usage of the Economic Value Added (EVA) as a measure of value based management. The coherency of EVA with key performance indicators as a tool of effective management is also analysed. Mentioned are also several alternative concepts. This thesis further analyses practical application of key performance indicators in mobile telecommunication company T-Mobile and evaluates the implemented concept of EVA as a central component of value based management.
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Samuelsson, Aima, Jeanette Svensson und Tobias Thulin. „Nyckeltal för småföretag : skapandet och användandet“. Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22398.
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Idag redovisar många företag nyckeltal i deras årsredovisning för att tillgodose årsredovisningslagens krav på rättvisande bild. I Sverige tillhör 97 procent av dessa företag småföretag, som inte är undantaget för kravet när de är aktiebolag. Därför syftar denna studie att undersöka skapandet och användandet av nyckeltal i småföretag för att ta reda på vilka nyckeltal de använder, hur och varför de använder dem nyckeltalen, och deras tankar om detta verktyg. En kvalitativ metod med deduktiv tillvägagångssätt har använts i denna studie. Empirin samlades från ägarna av fem småföretag som befinner sig i Västra Götaland i Sverige genom en semi-strukturerad intervju. Företagen som har undersökts är aktiebolag med max 49 anställda. Olika källor har använts för att få mer information om företagen och årsredovisning. Resultatet visar att småföretagare använder nyckeltal. De använder nyckeltal som redan finns i deras årsredovisning. Trots kunskapsbristen om detta verktyg bland småföretagare, finns det företag som har skapat egna nyckeltal, dvs. direkta nyckeltal, och använder dem regelbundet i verksamheten. Det visar också att inte alla småföretag använder nyckeltal som underlag för mål och strategier eller för att implementera en strategi. Det är för att de kan generera en strategi även utan att använda detta verktyg men ändå lyckas med målet. Som de säger, finns det andra framgångsfaktorer. Kunskap spelar inte så stor roll hos småföretagare då det finns redovisningskonsulter som hjälper dem med att ha koll på deras ekonomi och därmed få kontroll på finansiella situationer. För att göra resultatet generaliserbart, kan man göra en utökad studie med fler företag och intervjuer, eller att komplettera denna studie med en kvantitativ metod. Det kan också vara en fördel att intervjua småföretag med deras redovisningsbyrå för att få båda perspektiv om ämnet då inte alla småföretagare har kunskaper om ämnet. Uppsatsen är skriven på svenska.To comply with the requirement of the accounting on fair reporting, many companies today are including financial key ratios and/or key performance indicators on their annual reports. In Sweden, 97 percent of these businesses are small companies. These companies as long as they are incorporated are not an exemption. Therefore, this research paper aims to explore the creation and use of financial key ratios and/or key performance indicators in small incorporated companies to find out what financial key ratios and/or performance indicators they are using, how and why they are using them, and what they think of this tool. In this study, a qualitative method with a deductive approach has been used. The empiricism was gathered from the owners of five small companies located in Västra Götaland of Sweden through a semi-structured interview. All participating companies are incorporated with maximum of 49 workers. Other resources have also been used to get more information about the companies and their financial reports. The result shows that all participating companies are using financial key ratios and/or key performance indicators. They are using financial key ratios and/or key performance indicators that they have in their financial reports. Despite the lack of knowledge about this tool among small business owners, some companies have created their own key performance indicators and use them on a regular basis. It even shows that not all small companies are using financial key ratios and/or key performance indicators as a fundament for goals and strategies or to implement a strategy. This is because; small businesses can generate a strategy even without using this tool and still succeed with their goals. As they said, there are other factors that they consider have contributed to their success. In terms of knowledge, it really doesn’t matter that much because there are accounting firms that are helping business owners in managing their economy and gaining control on their financial situations. For the result to be generalized, it is recommended to make an extended study of more companies and interviews, or complete this study with a quantitative method. It may also be an advantage to interview small companies with their accounting firms to get both perspectives on the subject since not all small business owners have knowledge about the subject. This research paper is written in Swedish.
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Ngqumeya, Monde Benedict Afrika. „The effect of key performance indicators on state owned enterprises performance in South Africa : a critical analysis of three national departments“. Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22810.
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The purpose of this exploratory research was to explore the effect of Key Performance Indicators (KPIs) on State Owned Enterprises’ performance in South Africa. The aim of the study was to establish the impact that KPIs have on state owned enterprises, how they are currently measured and the causes of success or failure of Key Performance Indicators (KPIs) on State Owned Companies.Fifteen respondents participated in this qualitative study. The survey method used was a questionnaire with closed and open-ended questions. The respondents were all Senior Executives including Chief Executive Officers, General Managers, Board Members and Senior Management employed by State Owned Enterprises reporting to the Department of Public Enterprises, Department of Transport and Department of Water Affairs. The research instrument that was used was a questionnaire with closed and open-ended questions.Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
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Lopes, João Filipe Gonçalves. „Aplicação de princípios Lean thinking numa empresa do setor automóvel : a importância dos KPI“. Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/14949.
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Mestrado em Engenharia e Gestão IndustrialO presente relatório descreve um projeto que teve como principal objetivo a redução do valor de um Key Performance Indicator (KPI) que avalia e compara o desempenho de linhas de montagem na indústria automóvel. Nesse sentido, recorreu-se ao Lean Thinking e a algumas das suas ferramentas para eliminar desperdícios e melhorar a forma como as atividades de valor acrescentado são feitas, com especial foco nos abastecimentos logísticos das linhas montagem. A recolha de dados que permitiu identificar processos sem valor acrescentado foi uma etapa crucial para o desenvolvimento da estratégia de melhoria a implementar, que culminou com a eliminação das grandes embalagens nas linhas e a automatização do abastecimento das linhas com a utilização de Automated Guided Vehicles. As alterações propostas pelo projeto resultaram em melhorias que se encontram devidamente demonstradas e fundamentadas, tendo acabado por ter um impacto direto positivo no KPI.
This report explains the development of a project that had, as its main goal, the reduction of the value of a Key Performance Indicator (KPI) that is used to evaluate and compare the performance of assembly lines in the automotive industry. In this context, Lean Thinking and some of its tools were used to eliminate waste and improve the way value added tasks are done, with a special focus on the assembly lines logistics supply system. Data collection, in order to identify non-value added processes, was a crucial step for the development of the improvement strategies that were implemented and that, ultimately, led to the withdrawal from the assembly lines of large packages and to the automation of supply to the assembly lines through the use of Automated Guided Vehicles. The changes proposed by this project resulted in improvements that are duly demonstrated and justified, and had a direct positive impact on the KPI.
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Pereira, Ricardo José Silva Oliveira Costa. „Impacto dos KPI no sucesso do lançamento de novos projetos numa empresa da indústria automóvel“. Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/20178.
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Mestrado em Gestão e Estratégia IndustrialPara as empresas superarem os desafios de competitividade inerentes à sua indústria, têm de continuadamente inovar, desenvolver novos produtos e otimizar processos. Com o aumento da complexidade dos produtos e da inovação foi desenvolvida a Gestão de Projetos para melhorar a implementação de novos produtos e tornar mais fácil a gestão da sua complexidade. Mas, para este processo ser mais eficiente, é necessário um sistema de controlo de desempenho que inclua Key Performance Indicators (KPI). Recorrendo a um trabalho de projeto numa empresa da indústria automóvel, este trabalho teve como objetivo criar um modelo de KPI para o lançamento de projetos, que fosse ajustado à organização e que melhorasse o desempenho desta atividade. Este estudo mostra-se pertinente por dois aspetos, primeiro, pela criação e implementação de um modelo de KPI a um projeto e, segundo, pela comparação que é conseguida entre um projeto que tenha tido suporte de KPI e outro que não tenha tido. Com a aplicação deste modelo, concluiu-se que os KPI nesta empresa permitiram atingir resultados muito positivos nas variáveis controladas, nomeadamente permitindo reduzir em mais de 80% o número médio de dias de atraso e reduzir de 60% para 31% o número de tarefas em atraso. Adicionalmente proporcionaram a sua utilização como uma ferramenta eficaz de melhoria continua, através da identificação de restrições no sistema e criação de um histórico de duração de tarefas com vista a uma maior eficiência.
For the companies to face the competition challenges that are bound to this industry, they have to continuously innovate, develop new products and optimize processes. With higher levels of complexity of products and innovation, Project Management was developed to improve the implementation of new products and to reduce the complexity by managing correctly. But, for this process to be more efficient, it is necessary a system of performance control that includes Key Performance Indicators (KPI). Based on a Project study in an automotive company, this Thesis had the goal of creating a KPI model for the project launch that was customized to the organization so that it could improve the performance of this activity. This study is relevant for two reasons, first, due to the creation and implementation of a KPI model to a new Project and, second, because of the comparison that was possible between a Project with KPI and a Project without KPI. With the application of this model, can be concluded that the KPI model in this company achieved really positive results in the controlled variables, such as allowing to reduce the average number of days of delay by 80% and reduce the number of delayed tasks from 60% to 31%. Additionally provided the company to use these tools as an effective continuous improvement tools, trough the identification of restrictions on the system and the creation of a history of duration of tasks to allow the company to be more efficient.
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Ehliar, Lars-Johan, und Tobias Wagner. „Key performance indicators for the evaluation of an air navigation service providers' safety management system“. Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-125477.
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Safety is the main concern of the aviation industry. All Air Navigation Service Providers must have a Safety Management System (SMS) which states how safety is handled, promoted and prioritized. By developing Key Performance indicators (KPIs), it is possible to quantify the effectiveness of a SMS, discover potential flaws and improvement measures. This thesis identifies principles behind the SMS, the development of KPIs and suggest potential KPIs for the Swedish air navigation service provider LFVs’ SMS. A literature study was performed and organisation specific documents were analysed to develop potential KPIs within the areas timely compliance with international obligations, competency and adoption and sharing of best practices based on an EASA questionnaire. This work presents a set of 27 performance indicators and recommends 6 as potential KPIs for the three areas together. The KPIs are developed specifically for LFV but could be applicable for other organisations with similar SMS structure and processes. They should be analysed within the organisation and, potentially, have thresholds set before implementation.
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Moser, Rafael Rodrigo, und Thor-Björn Käck. „Employer Branding - Measuring the practical effects of a theoretically sound EVP : A Case Study of ABB Sweden“. Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-22389.
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This study was developed during the Swedish spring semester of 2013 for the Bachelor of Science in Business Administration of the now graduates Rafael Moser and Thor-Björn Käck. The students, authors of this research, were selected by ABB Sweden for a research internship on the field of Employer Branding (EB). Employer Branding (EB) is an increasingly popular practice within multinationals. It is applied to develop in the minds of current and potential employees, brand associations related to the organization as an employer. The research problem identified by the authors relates to the lack of reliable measurement of the employer branding process. Therefore, this study consisted of creating a set of indicators or measures of the process’ performance. To do so, the authors relied on theoretical support as well as consistent feedback from Joakim Forsberg, employer branding manager at ABB Sweden. A conceptual model of the employer branding process was developed and internal measures, or Key Performance Indicators (KPI), were placed in the context of the three stage model. The KPI’s were proposed as a solution for the lack of internal measurement of the EB process, and were developed based on the objectives of each stage of the process as well as in Human Resources and Marketing theory. Once the model was developed to the point where internal measures could be incorporated into the EB process, an empirical study was executed and respondents were asked to scrutinize the applicability of the proposed solution in current business environment as well as the applicability of certain KPI’s. Among different findings, results from the empirical study point to a variety of issues that currently inhibit the development of employer branding and consequently its measurement i.e. lack of managerial autonomy, poor integration and communication among departments, misguided resource allocation within EB, etc. Nevertheless, as the experts and professionals interviewed in this research point out, solving the problem discussed in this research with the solution proposed is considered to be the future of employer branding.
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Jurošová, Andrea. „Využití nástroje Business Intelligence na příkladu konkrétní organizace“. Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-201569.
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This Master Thesis deals with the use of modern information technologies in business man-agement, business data processing and measurement of business performance, in order to achieve better management decisions. This thesis aims to: introduce a business intelligence principle and business performance management within a certain designated area, their us-age in management systems and, last but not least, their usage in creation of modern presentation tools, dashboards. The theoretical part of this thesis is divided into three chapters. The first deals with busi-ness intelligence, which not only explains this concept and the basic principles of this tech-nology, but also the importance of quality in processing data. The next chapter describes business performance management. The subchapters provide information about the types of control systems and their performance, balanced scorecard method, and types of indicators to measure performance. The chapter dealing with management applications for decision support describes how the above-mentioned technologies and processes can be used for managerial praxes. The practical part is divided into two chapters. The first chapter provides a suggestion of indicators for measuring the selling performance of retail companies. The second part deals with a selection of indicators for a prototype of a dashboard, which is incorporated into a Competence Center of Retail Analytics.
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Bäckström, Maria, und Isabelle Nilsson. „Key Performance Indicators - Förfina, förändra eller ta bort : En kvalitativ studie om förändringsprocessen av KPI:er och samspelet mellan chefer och gruppledare“. Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-35166.
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Title: Key Performance Indicators - Refine, adjust or remove Level: Final assignment for bachelor's degree in business administration. Author: Isabelle Nilsson and Maria Bäckström Supervisor: Niklas Bomark Date: Autumn - 20 Aim: The aim of this study is to seek understanding of how the change process of KPIs works and whether information asymmetry and conflicts of interest can arise in the interaction between managers and group leaders in process. Method: The study is based on a qualitative research design and an interpretive hermeneutic research methodology. The empirics are collected through semi-structured interviews with managers and group leaders in a fintech company. A total of 4 managers and 5 team leaders have contributed to the content of the empirics. Secondary data have been collected from previous scientific research. The analysis is structured according to themes that have been compiled based on our research questions as well as collected data from previous research and empirics. Result & Contribution of the thesis: We have come to the conclusion that the process of changing KPIs goes through four different phases; 1. Problems are identified, 2. Measures are taken, 3. Delegation and 4. Evaluation. In connection with this, we have seen that conflicts of interest and/or information asymmetry can arise between managers and group leaders, which should be taken into account in the change process. The study has also found that conflicts of interest may in themselves cause a need to change KPIs. Suggestion for future research: - A longitudinal study could contribute to a deeper understanding of the changing process, by looking at the phenomenon for a longer time and doing repeated analyzes to detect any deviations or patterns. - The possibilities of the study could be broadened by not only measuring the end goal but also the ongoing process in sales, and for example look at factors such as customer satisfaction, returning customers or customer recommendations and references.
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Salin, Gustafsson Martin, und Carl Frost. „Operational management through key performance Indicators : A case study performed at the warehouses at Fresenius Kabi“. Thesis, Uppsala universitet, Industriell teknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-357294.
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Purpose: The purpose of this study is to identify and develop relevant keyperformance indicators within the warehouse operations in amanufacturing company, and how they can be used for control. Research question: In a manufacturing company, which are the most important KPIs forcontrolling and monitoring the warehouse operations, and how can thoseKPIs be developed?Methodology: This master thesis is based on a case study at a pharmaceutical companynamed Fresenius Kabi. A qualitative approach has been used whereprimary data was collected through 10 structured & semi structuredinterviews and through observations in the warehouses to understand thecurrent state. Secondary data was used in form of academic papers to seewhat previous research had to say about KPIs and operation & processmanagement. Internal documents were also used as a secondary source. Findings: Two key performance indicators have been developed, productivity andcost efficiency. A template has been designed to produce the KPIs. Thisstudy contributes to the understanding of how to develop KPIs that fits amanufacturing company´s warehouse operations and a recommendation onhow you could develop a system for producing the data.
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Симбирцева, А. А., und A. A. Simbirtseva. „Совершенствование методического инструментария для оценки рисков при кредитовании физических лиц : магистерская диссертация“. Master's thesis, б. и, 2021. http://hdl.handle.net/10995/99983.
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Магистерская диссертация посвящена совершенствованию методического инструментария для оценки рисков при кредитовании физических лиц. В работе исследуются теоретические основы потребительского кредитования и управления кредитными рисками; проводится анализ состава кредитных портфелей банков и выявление проблем; осуществляется совершенствование методологии оценки рисков на основе уточнения качественных критериев оценки заёмщика, характеризующих его работодателя, а также совершенствование системы мотивации персонала с целью повышения ее риск-ориентированности. В качестве научной новизны предложен методический подход к анализу заемщиков-физических лиц на основе совершенствования оценки компании-работодателя; методический подход к оценке результатов деятельности кредитных специалистов на основе системы показателей KPI и балльно-весового метода.The master's thesis is devoted to improving methodological tools for assessing risks in lending to individuals. The paper examines theoretical foundations of consumer lending and credit risk management; analyzes the composition of banks ' loan portfolios and identifies problems; improves the risk assessment methodology based on clarifying the qualitative criteria for evaluating the borrower that characterize his employer, as well as improving the personnel motivation system in order to increase its risk-orientation. As a scientific novelty, a methodological approach to the analysis of individual borrowers based on improving the assessment of employer company is proposed; a methodological approach to evaluating the performance of credit specialists based on KPI indicator system and point-weight method.
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Willner, Daniel, und Stavros Zafeiridis. „Challenges and the use of performance measurements in humanitarian supply chains“. Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21767.
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The field of humanitarian logistics and supply chain management is increasingly the subject of research. Even though there has been some research in the field in the past, the necessity for more research related to the measurement of the effectiveness of humanitarian supply chains is required. Humanitarian supply chain management deals not only with natural disasters but also with man-made disasters. Thus, different types of disasters create different challenges for humanitarian aid. Moreover, the different stages of the disasters require different courses of action. The lack of extended research in the field of humanitarian supply chain and logistics, the increase of the impact of disasters as well as the differences between the commercial and the humanitarian supply chains, make it clear that the sector should find ways to improve its efficiency. Tools and metrics can be used to measure and improve the efficiency of the supply chains. According to literature there are no sophisticated measures of effectiveness for humanitarian logi stics and supply chains. The purpose of this thesis is to identify the main challenges in humanitarian supply chains and what is the role of performance measurements in humanitarian operations. Moreover, the thesis aims to identify an appropriate model for measuring and thus, enhancing performance in the humanitarian supply chains. The research strategy chosen for this study is a holistic multiple case study. The empirical data is collected through interviews. For this research in total 3 organisations’ representatives and 2 volunteers were interviewed. The collected data have been analysed by combining theories and previous studies in the literature. The main findings from analysing the empirical data revealed that, depending on the disaster phase, humanitarian organisations face different challenges in their supply chains. By implementing appropriate performance measurements, the humanitarian organisations can limit the impact of the challenges in the supply chain operations, gain more relevant and precise information regarding the humanitarian operations, and enhance supply chain coordination among different stakeholders. As an outcome, by implementing appropriate performance measurement systems, the humanitarian organisations can overcome some of these challenges in their supply chains, and therefore enhance the overall supply chain performance.
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Mariani, Gian Marco. „Analisi dei dati finanziari aziendali e relativa variazione in relazione al modificare dei KPI industriali - Caso Celli Group“. Master's thesis, Alma Mater Studiorum - Università di Bologna, 2020.
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Controllare le attività produttive e i processi aziendali è un elemento di vitale importanza strategica.
La possibilità di monitorare e studiare l’efficienza dello stabilimento è un valore aggiunto che consente non solo di identificare eventuali “colli di bottiglia” e correggerli, ma di supportare con estrema coerenza il Management Team nel processo di decision making.
A partire dall’approvvigionamento dei materiali fino ad arrivare allo studio dei prodotti finiti, l’intera supply chain ricopre un ruolo fondamentale in questo progetto, con l’obiettivo di identificare attività e valori standard di produzione soprattutto in termini di costi diretti.
La ridefinizione del processo per il controllo dei costi e la creazione di un modello per la determinazione delle varianze tra costi standard e consuntivi rappresentano il filo conduttore di questo lavoro.
Attraverso la definizione di standard, viene posto l’obiettivo di determinare e analizzare gli scostamenti che si creano rispetto a tale valore target.
L’innovatività di tale progetto si colloca nel riuscire a conciliare il mondo Finance con il mondo della produzione, con lo scopo di provare a giustificare una possibile correlazione tra i costi diretti e l’efficienza produttiva.
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Kritzinger, Johan Andries. „Determining the effectiveness of key performance indicators in a steel manufacturing company / Johan Andries Kritzinger“. Thesis, North-West University, 2009. http://hdl.handle.net/10394/4767.
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The recent performance of Cape Gate Sharon does not measure up to expectations. This is, to a significant extent, due to the fact that there is no effective measurement and follow-up of performance. The implementation of an effective KPI- based, performance evaluation system, within a balanced scorecard structure, should lead to material performance enhancement in Cape Gate Sharon. This, however, requires significant investment in both capital, as well as management involvement. As a pilot study, it is therefore beneficial to focus initially on the before-and-after-effects of the implementation of the KPI-based performance management within Cape Gate Sharon Wire Mills division. The primary objective of this research is to determine the effectiveness of Key Performance Indicators in the product factories of Cape Gate. The specific supportive objectives of this research are the following.
• To determine if effective KPI’s are measured
• To determine if the implementation of KPI’s have been done successfully
• To determine what the effect of specific KPI measurement in Cape Gate is.
The literature study identifies what performance measurement and management is, as well as an in-depth study into key performance indicators. A simple, logical and repeatable closed loop model within a framework is suggested for the implementation of a KPI system. For the purpose of this mini-dissertation, the research is carried out through a process of a document analysis and a data analysis. Available reports are used to determine the current performance measurement system, to determine if effective KPI’s were chosen and to determine if the implementation was done successfully. Descriptive statistics were then used to analyse actual production data in order to determine the effect that KPI’s have on production. The results of each supporting objective were used to determine the effectiveness of key performance indicators in the product factories of Cape Gate. It is concluded that an effective set of KPI’s were chosen for Cape Gate product factories, with the exception of absenteeism. The closed-loop model was implemented successfully and all the required steps were taken. The effect of KPI’s was apparent on production, utilisation and downtimes. There is insufficient evidence that an improvement was made on absenteeism and the scrap percentage. This can be contributed to infrequent and delayed measurement of the two KPI’s, and the fact that absenteeism is not part of level 2 of the KPI framework.Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.
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Ellebaek, Steijaert Lollo. „Kartläggning och analys - av logistiken på ett mindre tillverkande företag och dess inverkan på Triple bottom line“. Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-23750.
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AB Smådelar är ett företag som tar hållbarhet på allvar. Man har nyligenpresenterat sin första hållbarhetsredovisning och vill inför framtiden förbättra sig ytterligare avseende logistiken mot underleverantörerna. Då det finns ett fokus på hållbarhet vill AB Smådelar inte att de logistiska förbättringarna ska påverka Triple bottom line negativt, varför en modell har konstruerats för att kunna testa förbättringsförslagens inverkan före implementering.Studien är kvalitativ med abduktiv ansats och har utgångspunkt i semistrukturerade intervjuer. Syftet är att göra en nulägesanalys för att hitta förbättringsområden och föreslå åtgärder som kan effektivisera logistiken med samtidig positiv effekt på både ekonomisk, miljömässigoch social hållbarhet. Syftet är också att ta fram en enkel matrismodell för att strukturera och testa de planerade logistiska förändringarnas effekt över hela Triple bottom line.Utifrån nulägesbeskrivningen har grundläggande strategi för logistiskt arbete avhandlats, liksom Paretos princip, totalkostnadsmodellen, komplexiteter och balanced scorecard. Detta inom ramen för den ekonomiska hållbarheten. Vidare har även den sociala och miljömässiga hållbarheten avhandlats för att skapa en komplett bild över hela Triple bottom line.Resultatet av mina undersökningar visar att AB Smådelar har fördel av attbörja räkna på de totala logistikkostnaderna. De bör också inleda strategiska förändringar med inventering av leverantörer, kunder och produkter. Detta ska leda till effektivare lagerstyrning och planering av transporterna mellan AB Smådelar och underleverantörerna, vilket ska följas upp med nyckeltal, gärna i ett balanced scorecard där de drivande processerna mäts och inte bara utfallen. Det kommer även att leda till ett förbättrat resultat över triple bottom line.AB Smådelar is a company with a strong focus on sustainability andrecently they presented their first sustainability report. The company now wishes to further improve their logistics without jeopardizing the Triple Bottom Line results.The study is qualitative and based on semi structured interviews. The purpose is to do a current state analysis to visualize improvement areas and to propose actions to get a more effective supply chain. A second purpose is to create an easy to use model to evaluate the planned logistical improvements for the effects on the Triple Bottom Line.Based on the current state analysis of the company different fundamentaltheories have been discussed as for example the Pareto principle, the total cost model, complexities and the balanced scorecard this within the frame of economical sustainability. In order to create a complete picture of thetriple bottom line also the social and environmental sustainability have been discussed.The conclusion of this study shows that AB Smådelar should start calculating their total logistics costs. Another action that is proposed is classification of suppliers, customers and products. Based on the classification improvements in inventory control and transports can be calculated, and be measured by Key Performance Indicators (KPI), preferably with the context of the balanced scorecard philosophy wherefocus is on the underlying process. This will eventually lead to an overall improvement of AB Smådelars Triple bottom line.
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Snížková, Žaneta. „Využití informací manažerského účetnictví pro systém ohodnocení zaměstnanců a jejich motivaci“. Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-360194.
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This diploma thesis focuses on Managerial Accounting and its tools and techniques. The main part of it would serve to review whether theoretical principles of Managerial Accounting are efficiently implemented and whether Key Performance Indicators are properly set to fulfil their essential functions to measure, motivate and manage achievement of performance goals. It further investigates Responsibility Accounting, Performance Management and how they influence and impact the reward system and the motivation of employees. This thesis would provide a general overview related to modern techniques such as Management Control Systems, which are nowadays popularly used to coordinate development of human resources, their motivation, assessment and other factors influencing performance. The practical part of this thesis includes analysis of the remuneration system in concrete company, namely Philip Morris ČR a.s. The last chapter also summarizes strengths and weaknesses of the current system and suggests improvements to influence performance and employees motivation more positively and how to prosper from the application of Managerial Accounting tools.
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Mannerheim, Kristoffer, und Martina Pettersson. „Fokus på : utveckling av nyckeltal för effektiv internlogistik“. Thesis, Linköping University, Department of Management and Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-10555.
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Detta arbete inom prestationsmätning av effektiv logistik är utfört på Scanias produktionsenhet MB i Oskarshamn. Denna produktionsenhet tillverkar hytterna till Scanias lastbilar på europamarknaden, från plåtrulle till färdigmålad hyttkaross. Produktionsenheten MB består av en pressverkstad, en karossverkstad och ett måleri.
Uppgiften i detta arbete är att utveckla ett antal mätetal för prestationsmätning av MB:s internlogistik, och utifrån dessa ge förslag på förbättringsmöjligheter i verksamheten.
Uppgiften löses genom att använda Bourne och Neelys metoder för utveckling av mätetal, så som en framgångskarta för den kritiska framgångsfaktorn effektiv logistik och utformandet av ett definitionsblad, vilket explicit definierar varje mätetal. Detta tillsammans med Parmenters definitioner angående mätetal och arbetssätt vad det gäller prestationsmätning, avser att spegla moderna tillvägagångssätt för prestationsmätning och för implementering av dessa i ett företag.
De mätetal som rekommenderas för implementering i MB:s logistiska verksamhet är trucktimmar per hytt, leveranspålitlighet, lageryta, energianvändning per hytt för transporter och materialhanteringskostnad per hytt. Flera förbättringsförslag rekommenderas också vad det gäller den förbättringspotential som finns vid införandet av en gemensam materialhanteringsfunktion på MB. Vidare ges också förslag på system- och rutinförändringar som kan genomföras för att ge mer tillförlitlig information för prestationsmätning och skapa mer effektiv logistik.
This master thesis within performance measurement of logistic efficiency is carried out at the Scania production unit MB in the city of Oskarshamn. This production unit manufactures the cab body to heavy trucks for the European market, from metal coil to painted cab body. The production unit consists of one press shop, one body shop and one paint shop.
The mission of the thesis is to develop a few Key Performance Indicators (KPIs) for performance measurement of MB’s logistics and with these KPIs as a base, point out potential improvements at the production unit.
The task was fulfilled through the use of Bourne and Neely’s methods for developing KPIs, such as a success map based on the critical success factor, efficient logistics combined with their record sheet for developing and defining each KPI. This together with Parameter’s definition regarding KPIs and guidelines for performance measurement should present a modern approach of how to implement performance measurement in a company.
The KPIs which is recommended for implementation in MB’s logistic operations is forklift hours per cab, delivery reliability, storage area, energy consumption by transports per cab and material handling costs per cab. Several improvements are suggested when it comes to the benefits of a common material handling organization which serves all MB operations. Also suggestions are made regarding the information system and routine changes which aim to give more reliable information for performance measurements and as a mean to create more efficient logistics.
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Rezaei, Mona. „Combining Balanced Score Card and Data Envelopment Analysis for Analyzing the Performance of Small Scale Fisheries“. Thesis, Université d'Ottawa / University of Ottawa, 2014. http://hdl.handle.net/10393/31892.
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The balanced scorecard (BSC) is an accepted methodology for putting strategy into action. The BSC provides a comprehensive performance measurement for an organization with respect to both financial and non-financial perspectives, including the triple bottom line of planet, people, and profit. Through various implementations to companies, organizations, and sectors, balanced scorecards have been used widely both for strategic purposes, as well as for more tactical focus for auditing current performance. BSC implementation is particularly adequate when integrated with the operational processes of the organization. The integration between the strategic plan and the financial and operational plans proceed via the business process model that covers the operational processes associated with the objectives of the organization in the strategy map. In this way, BSC is a tool for real-time monitoring of performance as well as providing the crucial linkage to the organization’s strategy that enables the proper implementation of the organization’s strategy. Data envelopment analysis (DEA) has been widely applied for measuring the efficiency of a specific decision-making unit (DMU) against a projected point on an efficiency frontier. DEA is therefore particularly suitable for measuring the organizational efficiency based on the BSC indicators, which are defined as Key Performance Indicators (KPIs). In the commercial fisheries sector, sustainable strategy of fisheries organizations can be gained by running the current operations more effectively, and by integrating processes enabling adaptation to change. The efficiency frontier of the DEA model can be used to calculate the efficiency of fisheries operations. The proposed research is undertaken as part of the Canadian Fisheries Research Network (CFRN) to investigate the application of BSC and DEA for defining commercial fisheries performance evaluation variables with respect to the objectives of environmental sustainability, economic viability, and social and cultural stability in compliance with, and in the absence of, performance monitoring alleged in the Fisheries and Oceans, Canada Integrated Fisheries Management Plans (IFMP). The combination of BSC-DEA methodologies is developed in this research as a required performance monitoring system suitable for IFMPs for analyzing the relative efficiency of commercial fisheries case studies across Canada towards incorporating best sustainable practices in the industry.
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Johari, Shirazi Iman. „Combining Business Intelligence, Indicators, and the User Requirements Notation for Performance Monitoring“. Thesis, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23540.
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Organizations use Business Intelligence (BI) systems to monitor how well they are meeting
their goals and objectives. Yet, very often BI systems do not include clear models of
the organization’s goals or of how to measure whether they are satisfied or not. Several
researchers now attempt to integrate goal models into BI systems, but there are still major
challenges related to how to get access to the BI data to populate the part of the goal
model (often indicators) used to assess goal satisfaction.
This thesis explores a new approach to integrate BI systems with goal models. In
particular, it explores the integration of IBM Cognos Business Intelligence, a leading BI
tool, with an Eclipse-based goal modeling tool named jUCMNav. jUCMNav is an open
source graphical editor for the User Requirements Notation (URN), which includes the
Use Case Map notation for scenarios and processes and the Goal-oriented Requirement
Language for business objectives. URN was recently extended with the concept of Key
Performance Indicator (KPI) to enable performance assessment and monitoring of business
processes. In jUCMNav, KPIs are currently calculated or modified manually. The
new integration proposed in this thesis maps these KPIs to report elements that are generated
automatically by Cognos based on the model defined in jUCMNav at runtime, with
minimum effort. We are using IBM Cognos Mashup Service, which includes web services
that enable the retrieval of report elements at the most granular level. This transformation
provides managers and analysts with useful goal-oriented and process-oriented
monitoring views fed by just-in-time BI information. This new solution also automates
retrieving data from Cognos servers, which helps reducing the high costs usually caused
by the amount of manual work required otherwise.
The novel approach presented in this thesis avoids manual report generation and
minimizes any contract with respect to the location of manually created reports, hence
leading to better usability and performance. The approach and its tool support are illustrated
with an ongoing example, validated with a case study, and verified through testing.
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Minier, Nicolas. „Implementing Performance Measurement to support Continuous Improvement : An empirical case study in construction industry“. Thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110860.
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Performance Measurement is necessary in order to support the implementation of a Continuous Improvement approach within a company. Performance Measurement has been a subject of increasing interest for researchers and practitioners. The questions addressed in the literature especially evolved from “what” to measure to “how” to measure. The present thesis follows this evolution by exploring how companies can successfully implement Performance Measurement. The thesis follows a parallel research design including a literature review and a case study. From one side, a literature review aims at explaining the main theories behind Performance Measurement, such as the concept of Performance Measurement System, as well as giving some recommendation for its implementation. On the other side, an empirical case study, conducted in a construction industry company, presents a practical implementation of Performance Measurement including some of the indicators dashboards built in several factories and departments of the company. The results of this case study are also supported by several interviews conducted at different steps of the implementation with the different actors involved. Then a theoretical verification is conducted by comparing the theory from the literature review with the empirical results from the case study. It especially allows to verify some recommendations as well as to identify a few gaps. The results of this study can be seen as a set of verified recommendations in order to successfully implement Performance Measurement within a company. These recommendations come from the comparison between theory and practice and they are divided in three main parts: the Key Performance Indicators identification, the Performance Measurement System design, and the practical implementation of Performance Measurement. Regarding this last part, five key success factors (e.g. perceived benefits of performance measurement, top management commitment) and five barriers (e.g. time and effort required, human behaviour) have been verified. Moreover, some Performance Measurement issues are discussed, such as the reduction of the complexity, the potential gaps between local approaches and global consistency, as well as the concept of organisational learning. Finally, the thesis identifies three kinds of trade-offs (e.g. accuracy of the data and cost of collection) that need to be considered when implementing Performance Measurement.
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Leivald, Jennifer, und Sulin Yusuf Rasit. „Vilka yttre faktorer är av betydelse för personalengagemang enligt mellanchefer på medelstora till stora organisationer? : En kvalitativ studie“. Thesis, Högskolan i Gävle, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-32145.
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Syfte: Syftet med studien är att öka förståelsen för vilka yttre faktorer som är av betydelse för personalengagemang och hur dessa är av betydelse för personalengagemang enligt mellanchefer på medelstora till stora organisationer. Metod: Metodvalet för studien utgår från ett kvalitativt, socialkonstruktionistiska perspektiv med tio semistrukturerade intervjuer med mellanchefer på medelstora till stora organisationer. Det empiriska materialet har analyserats utifrån fyra olika teman för att sedan ställa de empiriska utfallen mot tidigare forskning för att på så vis öka förståelsen för vilka yttre faktorer som påverkar personalens grundläggande mänskliga behov som i sin tur är av betydelse för personalengagemang. Bidrag: Personalengagemang är resultatet av en kedjereaktion i tre steg. Där yttre faktorer behöver tillfredsställa personalens grundläggande mänskliga behov som i sin tur är av betydelse för olika inre sinnestillstånd hos personalen.Det teoretiska bidraget lyfter fram att personalens grundläggande mänskliga behov samt de tre yttre faktorerna återhämtning, ledarskap och kommunikation är av betydelse för personalengagemang. Studien kom även fram till att ytterligare två yttre faktorer, tillit och frihet under eget ansvar, kan vara av betydelse för personalengagemang. Det praktiska bidraget består i att förse beslutsfattare inom organisationer med praktiska teorier för att bättre förstå och arbeta med personalengagemang. Förslag till fortsatt forskning: Vi rekommenderar att framtida forskning utför validerande tester om de tre yttre faktorerna återhämtning, ledarskap och kommunikation utgör träffsäkra och pålitliga faktorer som är av betydelse för personalengagemang. Vi anser att det vore av intresse att vidare undersöka om de två yttre faktorerna tillit och frihet under eget ansvar har någon inverkan i att bibehålla fullt personalengagemang och om det kan finnas ett samband mellan dem och behovet av självförverkligande från Maslows (1943) behovstrappa.Aim: The purpose of this thesis is to increase the understanding of which factors that are of importance for employee engagement and how they are of importance for employee engagement according to middle managers in medium-sized to large organizations. Method: The choice of method for this thesis is based on a qualitative, social-constructive perspective based on ten semi-structured interviews with middle managers in medium-sized to large organizations. The empirical material has been analyzed on the basis of four different themes, where the empirical outcomes were compared to previous research in order to increase understanding of which external factors affect employee’s Maslow’s Hierarchy of Needs to then affect employee engagement. Contributions: Employee engagement seems to be the result of a three-step chain reaction. Where external factors need to satisfy the basic human needs of the employees, which in turn is of importance for different inner state of mind within the employees. The theoretical contribution emphasizes that employee’s basic human needs as well as the three external factors of recovery, leadership and communication are of importance for employee engagement. The study also concluded that two additional external factors, trust and freedom under one's own responsibility, may be of importance for employee engagement. The practical contribution consists in providing decision-makers within organizations with practical theories to better understand and work with employee engagement. Suggestions for future research: We recommend future researchers to conduct validating tests to affirm if the three external factors recovery, leadership and communication constitute accurate and reliable performance indicators of employee engagement. We believe it to be of interest to further investigate whether the two external factors trust and freedom to act under one’s own supervision have any correlation with maintaining a full level of employee engagement, and whether there exists a causality between them and the need of self-realization from Maslow's Hierarchy of Needs.
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Widerståhl, Christopher. „Effektiv försvarslogistik?“ Thesis, Linköpings universitet, Logistik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110679.
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Försvarets materielverk (FMV) står inför en omfattande ominriktning av verksamheten med tillhörande omorganisation. Den nya verksamheten innefattar att leverera tjänsten försvarslogistik till Försvarsmakten (FM). Då det inte finns någon entydig definition för vad försvarslogistik är så har detta arbete inriktats att utarbeta ett förslag till en sådan definition. Dessutom har en procedur skapats som identifierar relevanta prestandamått för ett godtyckligt försvarslogistiskt system, s.k. Key Performance Indicators (KPI), som kan användas för att påvisa om försvarslogistiken är effektiv eller inte. För att skapa en definition, så undersöktes först vad teorin säger om tillvägagångssättet för uppbyggandet av definitioner. Därefter gjordes en större litteratursökning för att se hur och vad andra organisationer, verksamheter och teorier avser med försvarslogistik och använder termen försvarslogistik till. Den metod för definition som bedömts mest lämpad är den s.k. Förbättringsmetoden, vilken med litteratursökningen som underlag har används för att skapa ett definitionsförslag. Sedan har en procedur skapas som identifierar, för försvarslogistik, relevanta KPI. Det utfördes genom att först genomföra en litteratursökning avseende vilka logistiska mått som finns, därefter för att besvara frågan vad KPI är och hur de används. De logistiska måtten, tillsammans med mått framtagna och härledda från definitionen, bildar en "bruttolista" med möjliga Performance Indicators (PI). Vid utformandet av proceduren uppenbarade det sig att det inte gick att skapa en generisk metod, för alla möjliga försvarslogistiska system. Därför föreslogs ett vidare arbete som innebär att kategorisera system med liknande egenskaper i olika systemtyper. Med förslagsvis en totalkostnadsanalys och annan empirisk erfarenhet som grund kan PI för varje systemtyp väljas, för att på så sätt skapa "nettolistor" av generiska KPI för varje systemtyp. Är systemägaren intresserad av att ytterligare gallra bland dessa generiska KPI, så har ett frågebatteri skapats som sållar på basis av vad som är intressant att mäta.The Swedish Defence Materiel (Försvarets Materielverk -FMV) faces a major redirection of its activities with an associated with reorganization. The new business is to deliver Defense Logistics Services to the Swedish Armed Forces (Försvarsmakten - FM). There is no existing Swedish definition for the term Defense Logistics. One purpose of this study has been to provide a proposed definition. FMV also requires a procedure for identifying relevant measurements, Key Performance Indicators (KPI), for arbitrary defense logistics systems, which can indicate whether the Defense Logistics Services delivered are effective or not. In order to create a definition, the first step in this study is has been to examine what the theory says about methods for crafting definitions. There implied a need for a large literature review, with the purpose of identifying how and what other organizations, business and theories relate to and how they use the term of Defense Logistics. The information from the literature review was used as inspirational input when applying the improvements method, which is one of the methods available when crafting definitions. The second purpose of this study has been to develop a procedure for identifying KPI:s related to Defense Logistics. This was also solved by a large literature review that identified existing logistical measurements and explained what KPI:s are and how they are used. The above logistical measurements together with measurements developed and derived from the definition were used to form a "comprehensive list" of possible Performance Indicators (PI). During the design of the procedure it was recognized that it was not feasible to create a generic method for every possible defense logistic system. It was therefore proposed, as future work is, to categorize systems with similar characteristics into system types. With e.g. total cost analysis and other empirical experience as a basis, KPI can be chosen for each system type and thereby forming "net lists" for each generic system type. If the part interested in measuring a defense logistics service is interested in further narrowing the "net list" of KPI, a couple of questions are provided to assist in this, based on the concerns of the interest party.
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Behzadirad, Amin, und Fredrik Stenfors. „Key Performance Indicators (KPIs) : A study of key performance indicators (KPIs) at one of the production sites of Fresenius Kabi in Brunna, Sweden“. Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-173403.
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Huber, Christian. „Key indicators of an effective cost accounting system for managerial decision making : an explanatory study of German SMEs“. Thesis, Abertay University, 2018. https://rke.abertay.ac.uk/en/studentTheses/6ecafae7-1834-48bb-afbd-e5e8aaf97934.
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This PhD is an exploratory study examining the current cost accounting systems and key indicators in SMEs in Germany. The study is based on a survey and interviews with SME managers. Data are collected that provide information on the extent to which SME managers use their cost accounting and key indicators to obtain sound facts as the basis for their business decisions. On the one hand, this is about determining the current situation in German SMEs. On the other hand, the collected data should shed light on what information SME managers would like to have to support their work. In addition, it is being examined whether the target group of SMEs in the development of cost accounting and performance indicator systems is clearly addressed in economics. The aim of the research is to develop key indicators and a cost accounting system that is tailored to the specific needs of SMEs in Germany. In addition, the current scientific state of these two areas will be examined in a Literature Review. It also provides information on the extent to which SMEs are different from large companies, and whether these types of businesses are so different that a specialized cost accounting and key indicator system is justified and necessary for SMEs. For the development of a special system of cost accounting and the individual key figures, both quantitative and qualitative data are collected and analyzed. The results show that the way SMEs and large companies work differs significantly. Different levels of technology, different financing options on the capital market or the concentration of many tasks on a small number of employees in SMEs require different strategies than in large companies. A clear reference to the target group of SMEs often lacks in economics. In addition, research often lacks suggestions as to how the theoretical models can actually be put into practice. This is an access barrier for many SME managers, even though they are aware of the importance of tools that help them in planning, management and monitoring. The data collected has resulted in a cost accounting system and a set of indicators that can map the most pressing needs of SMEs managers, but at the same time, it is kept to a minimum so as not to overburden SME managers when implementing and running the system.
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Devenish-Meares, Peter. „A strategic analysis of the performance of the telephone banking channel“. University of Southern Queensland, Faculty of Business, 2003. http://eprints.usq.edu.au/archive/00001421/.
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The telephone-banking channel, delivered through call centres, has become an integral part of the distribution mix of retail financial institutions. To get the greatest competitive advantage from this channel, the strategic orientation, structural and behavioural aspects of the call centre must be aligned with its operational-service and sales-performance objectives. Unfortunately, while considerable managerial effort is expended developing call centres, often their performance results remain uncertain or uncommunicated. There are indications also that financial institutions should not underestimate active market orientation benefits; innovative, strategic-thinking and progressive structures; flexible, empathic leadership, and, valuing supportive human resource strategies. Our survey of Australian deposit-taking institutions investigates the extent to which strategic and behavioural aspects are aligned with its operational-service and sales-performance objectives. Specifically, managerial approaches to IT development, competitive positioning, leadership delegation, market research attitudes and product orientation were considered. Approaches to trust, conflict, morale and reward, and, key performance indicator (KPI) choices were sought also. Results show sales performance is positively related to more externally focussed strategic orientations. Reinforcing the importance of innovative human resource practices, performance is also related positively to psychosocial climate in general and employee reward and morale, in particular. This extension of management theory urges financial service leaders to actively contemplate one of its most important resources, people. Further, the survey itself indicated that while the majority of institutions continue to use operationally based key performance indicators, such as minimum call duration, the ability of the call centre to generate sales revenue is also being recognised. In summary, given the size and potential of the telephone-banking channel, this research encourages further, urgent exploration of strategic relationships among the channel, its market, performance measures and comprehensive people-centred HR strategies aimed at developing high employee trust, and satisfaction.
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Mirza, Hasnain Haider Baig. „Evaluation of KPI Monitoring Tools for an Automotive Supplier“. Master's thesis, Universitätsbibliothek Chemnitz, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:ch1-qucosa-209080.
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Automotive SPICE is used to evaluate the efficiency of the development processes for OEMs and ECU suppliers. It is a domain specific version of SPICE. Many automotive manufacturers are demanding Automotive SPICE level 2 from their suppliers. Application life cycle management solutions specific to automotive industry focus more on standardisation yet providing very little information about performance of processes. This thesis shows how Business Intelligence (BI) solutions can be helpful in achieving Automotive SPICE level 2 compliance and as comprehensive reporting tools. Moreover the evaluation of approaches for implementation of different BI systems has shown that commercial solutions can be beneficial for small to medium size suppliers. Implementing a BI solution can also point out possible improvement opportunities and bad practices for an organisation. The implemented BI system can only be efficient and useful if the underlying data is accurate and responsive.
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Pelaquim, Adriano Roberto. „Implementação de indicadores de desempenho em uma rede de varejo na perspectiva intervencionista“. Universidade Presbiteriana Mackenzie, 2013. http://tede.mackenzie.br/jspui/handle/tede/917.
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Previous issue date: 2013-04-23This research has studied the implementation model of performance indicators developed by Neely et al. (2002) in order to use it in a national business organization from retail sector, through an interventionist approach. In general, the model identifying key customer groups by product correlating them with the business goals of which are balanced under Balanced Scorecard perspectives (BSC) (KAPLAN, NORTON, 1997). And then it defines performance indicators with initiatives and activities to be developed by managers to provide the achievement of targets. The organization that allowed the case study realization was the Padaria Brasileira, a chain of bakeries from Santo André city in an organic growth where incitement to answer the research question was through semi-structured and structured interviews, collection of documents and record content observatory resulting from meetings and regular visits to the units of the organization. The collected data were tabulated and compiled in accordance with the methodology described by the model, each in a specific form and pre-defined. The data analysis has followed the criteria suggested by the author and others specific to the type of business. Despite the organization already have a number of performance indicators, the study has allowed the formalization of undeclared official indicators and the inclusion of new indicators, especially of non-financial focused on customer perspective, suppliers and criteria for learning and growth. At the end, it was concluded that the model applied had adherence to business, except minor adjustments due to some limitations encountered in the organization as the level of formality still in process improvement and centralization of command. The study has also referred to a modest contribution to the improvement of the implementation model, because it could identify and map potential gaps, grip levels, assumptions and constraints between the reference model applied and feature company plus segment studied. It is important to mention that the framework was developed and tested, according to Neely et al. (2002), in multinational organizations in the Industrial and Manufacturing sector.
A presente pesquisa estudou o modelo de implementação de indicadores de desempenho desenvolvido por Neely et al. (2002) com o objetivo de empregá-lo em uma organização empresarial nacional do setor de varejo, através de uma abordagem intervencionista. Em linhas gerais, o modelo parte da identificação dos principais grupos de cliente por produto correlacionando-os com os objetivos de negócio dos quais são balanceados sob as perspectivas do Balanced Scorecard (BSC) (KAPLAN; NORTON, 1997). Na sequência leva à definição dos indicadores de desempenho juntamente com as iniciativas e atividades a serem desenvolvidas pelos principais gestores com o objetivo de proverem o alcance das metas definidas. A organização que permitiu a realização do estudo de caso foi a Padaria Brasileira, uma rede de padarias da região do ABC paulista em franco crescimento orgânico, onde a questão da pesquisa foi respondida por meio de entrevistas estruturadas e semiestruturadas, além de coleta de documentos e registro do conteúdo observatório resultante de reuniões e visitas periódicas às unidades da organização. Os dados coletados foram tabulados e compilados de acordo com a metodologia descrita pelo modelo, cada qual em um formulário específico e pré-definido. A análise dos dados seguiu os critérios sugeridos pelo autor e outros específicos em função do tipo do negócio. A despeito da organização já possuir uma série de indicadores de desempenho, o estudo possibilitou a formalização dos indicadores não declarados oficiais e a inclusão de novos indicadores, sobretudo de cunho não financeiro inclinados à perspectiva da visão cliente, dos fornecedores e dos critérios de aprendizado e crescimento. Ao final, foi possível concluir que o modelo aplicado teve aderência ao tipo de negócio, salvo pequenas adaptações em razão de algumas limitações encontradas na organização como o nível de formalidade ainda em processo de aperfeiçoamento e a centralização de comando. O estudo também remeteu a uma modesta contribuição para o aprimoramento do modelo de implementação, pois pôde identificar e mapear potenciais gaps, níveis de aderência, premissas e restrições entre o modelo de referência aplicado e as especificidades da empresa e do segmento estudado. Vale ressaltar que o framework foi desenvolvido e testado, segundo Neely et al. (2002), em organizações multinacionais do setor Industrial e de Manufatura.
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Westerdahl, Robert, und Martin Yngemo. „KPI-framtagning på ledningsnivå : Ett tillämpat arbete baserat på modellen Analytics for Management, anpassat efter SAAB Aeronautics“. Thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157408.
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The goal of this master thesis is to supply management at Saab Aeronautics with information and tools that allow for fast and effective insight into the manufacturing process. Additionally it aims to suggest improvements concerning measurements and the use of data for the internal workshops. The method of creating good performance indicators will also be part of the deliverables to Saab for future use. The master thesis is based on Analytics for Management by Tanima Chowhury and Louise Sandén, an earlier master thesis which describes a method for generating KPI:s. Furthermore the master thesis intends to answer some research questions, these questions are based around how well Analytics for Management can be adapted to a large organization like Saab and an evaluation of their previously used KPI:s. The main changes to the method as described in Analytics for Management are regarding differences in the data collection and the addition of a fourth phase. The new fourth phase uses the output from the previous three phases that are described in Analytics for Management, to assess which KPI:s are most suitable for top managerial use. The first phase utilizesthe company vision and strategy, to create suitable tactical goals. In this project, this translates to the company strategy getting linked to goals set up for the internal workshops at Saab Aeronautics. After this, in the second phase, the goals are used to produce KPI:s for the workshops. The output of phase two is therefore the chosen KPI:s that have been confirmed with management. The third phase uses the KPI:s and aims to evaluate the measurement system to either improve it or create it, if nonexistent. This part has been intentionally reduced in this report due to complexity. The fourth phase, evaluates out which KPI:s should be selected and how they should be visualized to create a good overview for management. The main result or output of the master thesis report consists of two parts, the method of generating KPI:s and the actual generated KPI:s. The KPI:s created during the master thesis are very similar to the KPI:s previously used, but improved. This indicates that the previous KPI:s is use at Saab were up to standard. However, the underlying data and traceability was not. These results generate good value for the future and the findings underline an important area. However, according to the authors, the main value should consist of highlighting the defective underlying data and solutions created to solve the problemMed denna rapport vill man tillgodose ledningen på Saab Aeronautics med information och verktyg som effektivt ger en inblick kring verksamhetens produktionsenheter. Man ämnar också ge förslag till taktiska ledningen angående mätetal och datahantering. Utöver konkreta förslag tar man även fram metodiken för framtida bruk på Saab. För att genomföra detta appliceras en anpassning av metodiken beskriven i Analytics for Management av Tanima Chowdhury och Louise Sandén. I Analytics for Management presenteras en metodik för att ta fram och utvärdera KPI:er. I samband med metodiken ställs också forskningsfrågor upp angående anpassning av Analytics for Management mot verksamheten och en utvärdering av dagens mätetal hos Saab. Som nämnt är rapporten baserad på anpassning och tillämpning av Analytics for Management. Efter analys av metodiken och en genomförd litteraturstudie infördes bl.a. en fjärde fas samt förändringar kring datainsamling. Den fjärde fasen behandlar främst aggregering gentemot ledning och nyttjar resultatet ur fas ett till tre för att lyfta fram KPI:er som passar bra på många olika nivåer i organisationen. Den första av faserna behandlar företagets vision och strategi för att kunna koppla den mot mål på taktisk nivå. I fallet på Saab handlar det om att koppla företagsstrategi mot mål på verkstadsnivå. Sedan genereras KPI:er i fas två, där dessa också valideras mot intressenter och ansvariga i produktionen. Den tredje fasen konkretiserar mätningar och visualisering för de valda KPI:erna. Här får man alltså ut färdiga KPI:er för taktiska nivån. Fjärde fasen aggregerar samman genererade KPI:er för ledningen, på så sätt får man en överblicksbild över en större del av organisationen. Resultatet från examensarbetet består av två delar: dels metoden för framtagning av lämpliga KPI:er, men också de KPI:erna som arbetsgången lett fram till. Gällande KPI:erna som utvecklats under examensarbetet, så finns det stora likheter med de KPI:er som redan används på Saab. Skillnaden ligger i spårbarheten samt hur underliggande data hanteras. Genom metodiken och med de framtagna KPI:erna finns därför värde som kan nyttjas på flera verksamheter i organisationen. Vad författarna dock vill lyfta fram är att det kanske största värdet ligger i upptäckten kring brister i underliggande data, som idag många av mätetalen bygger på.
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Calin, Beatrice Andreea. „Manufacturing Analytics Dashboard: analisi efficienza ed efficacia dei processi produttivi tramite indicatore OEE basata su un MES Data Warehouse“. Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2021.
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La tesi descrive il progetto volto a definire una dashboard che analizza e visualizza visivamente le prestazioni, in particolare l'efficienza e l'efficacia dei processi produttivi, di una piccola impresa emiliano-romagnola, Mollificio Padano srl. Nella prima parte si presentano i concetti teorici utili per la definizione di un cruscotto aziendale, in particolare il concetto di Industria4.0, dei sistemi MES, di KPI (Key Performance Indicator) ed infine di OEE (Overall Equipment Effectiveness) . Inoltre si descrivono gli obiettivi e l'architettura utilizzata. La seconda parte invece tratta della realizzazione della dashboard e la discussione dei risultati ottenuti tramite l'analisi dei dati concludendo con una riflessione riguardo agli sviluppi futuri del progetto.
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Shah, Bilal Ahmed. „Development and Implementation of Environmental Key Performance Indicators (KPIs) in Swedish Manufacturing Industry“. Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-23744.
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Traditional manufacturing industry have developed a linear production path that involves resource extraction, energy usage, emissions released to air and water, and waste produced at volumes and rates that places increasing burden on the natural environment. These traditional manufacturing organizations have mostly viewed environmental activities separately from their core business operations. Today, organizations are shifting their manufacturing approach. There is a significant potential to reduce the energy use, emissions released, resource consumption and wastes produced through sustainable initiatives. Using environmental key performance indicators (KPIs) is one emerging sustainability initiative. Environmental KPIs depict the vast quantity of environmental data of a firm in a comprehensive and concise manner, applying mostly to set absolute material and energy data in relation to other variables in order to increase the informational value of quantitative data. In this thesis work, literature review and empirical study was carried out to find out the significant factors and the major challenges during the development and implementation of environmental key performance indicators (KPIs). A case study in four Swedish manufacturing companies was carried out to collect primary data which was later compared with literature review. The thesis work also highlights the management system used to implement environmental KPIs.
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Kasnauskytė, Neringa. „Kai kurių geriamo vandens mikrobiologinių rodiklių įvertinimas“. Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060316_135058-98545.
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Aim of study: to evaluate microbiological quality of drinking water according Lithuanian drinking water standard HN 24:2003.
Material and methods. The data of microbiological tests of drinking water were collected from laboratories responsible of drinking water control in Kaunas region. Part of the study was carried out at Helsinki University (dep. of Food and Environmental Hygiene). Different microbiological criteria of drinking water samples from small community supply were examined.
Results. The results of our study showed that 94.4 % of drinking water from centralist drinking water supplies in Lithuania fulfill requirements of drinking water standard HN 24:2003 and is safe to drink.
Drinking water from dug wells more often are contaminated and does not fit drinking water standard requirements. We found that there were too much coliforms in 12,8 % of drinking water samples, enterococci in 23.4% and E. coli in 16.7 % respectively.
The study showed that there is a season variation of microbiological quality of drinking water. Less microbiological contamination of dinking water samples was during winter season from both water supply systems - centralist drinking water supplies and small community supplies.
Microbiological quality of drinking water in Lithuania from small community supplies was worse compare to drinking water from small community supplies in Finland. The average of E.coli bacteria in Lithuanian drinking water from small community supplies was 5.57±2,09/10... [to full text]
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George, Kelvin Michael. „Key Performance Indicators' Effects on Public Sector Infrastructure Project Efficiency in Grenada“. ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7474.
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Grenada is 1 of 15 developing countries in Caribbean Community known as CARICOM. The infrastructure capital projects in these developing countries are plagued with an array of issues: unethical practices, inadequate supervision, lack of transparency and accountability, inadequate monitoring and evaluation, cost overruns, and inefficiencies. In the 1980s and 1990s, the International Monitory Fund and World Bank introduced a balanced scorecard engineered under the structural adjustment program, but it was unable to improve infrastructure project efficiencies. This qualitative case study sought to understand the role of management key performance indicators (KPIs) on public sector infrastructure capital project efficiency on the island of Grenada. An institutional assessment and development framework and a classical management theoretical framework methodology were used to explore the effects of management KPIs on public sector infrastructure capital projects efficiencies in developing countries. The research incorporated a constructivist philosophy that underpins the evaluation and perception of the government, the National Water and Sewerage Authority (NAWASA), project teams, systems, and stakeholders. A purposive sampling strategy with elements of snowballing was used to obtain 12 representative participants for interviews, and a systematic approach of transcribing, coding, and thematic analysis was done. Findings indicate inadequacies in the BSC performance measure system on infrastructure projects, which justifies the use of comprehensive management KPIs. Positive social change implications of this study include recommendations for comprehensive management KPIs and policies to improve public sector infrastructure project efficiency in Grenada.
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Svensson, Emma, und Hanna Borgefeldt. „Holistic KPIs for Sustainability Assessment of Residential Food Systems“. Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279689.
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Food is one of the strongest influences affecting both human health and the environment. The food sector is responsible for a substantial share of greenhouse gas emissions in the world, and the demand for more sustainable diets has, therefore, increased. The individual is starting to realize one's own possibility to contribute to a more sustainable society, and people are willing to change their habits to become more sustainable. Therefore, the purpose of this study was to create holistic KPIs for sustainable food systems that encourage improvement. The KPIs aim to measure and quantify sustainability from three perspectives: environmental, economic and social sustainability. The methodology used is a framework consisting of five focus areas aiming to create sustainability indicators. The purpose of the five focus areas are to establish vision, indicator framework, indicator selection, stakeholder participation and lastly communication design and strategy. 13 KPIs have been developed, focusing on electricity usage, water usage, GHG emissions, waste management, well-being and expenses. The target group, aimed to use the KPIs, consists of students living in Sweden, making the KPIs adjusted to a student’s lifestyle. The KPIs range from 0-100 %, and a final sustainability ranking is provided through a weighted average of the 13 indicators. The indicators are presented in a radar chart to increase awareness of the students' everyday habits and aim to encourage improvement to increase the sustainability ranking.
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Falck, Mikael, und Fredrik Karlsson. „Key Performance Indicators : The key to success? - a study of how KPIs are used at Intersport“. Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15279.
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Meyer, Natanya. „Risk management as a strategy for promoting sound financial management at Sedibeng District Municipality / Natanya Meyer“. Thesis, North-West University, 2013. http://hdl.handle.net/10394/10618.
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Since the introduction of the Municipal Finance Management Act (MFMA) in 2003 and the Public Sector Risk Management Framework in 2010, Municipalities had to start focusing on proper risk management as part of their management activities. Within the government sector, risk management needs to be implemented in order to prevent financial losses and to improve service delivery. If shortcomings regarding risk management exist within a
municipality, it could have a negative effect on sound financial management and the outcome of annual audits. This study was conducted to test the hypothesis, namely if shortcomings regarding risk management exist within a municipality. Should this be the case, it could possible affect sound financial management and the outcome of annual audits. This was to a large extent proven within this case study and it is likely that other municipalities will have similar problems. Information was obtained from two groups of officials of the Sedibeng District Municipality by means of one-on-one interviews and hand delivered questionnaires. Group 1 consisted of 14 officials not in management positions and group 2 of 11 officials in senior management positions. The questionnaire comprised five sections of questions that aimed at determining the extent of knowledge and attitude of the respondent towards monitoring, assessment, identification and response to risk management within their specific departments. Analysis of the results indicated clearly that the overall risk management knowledge differed substantially from group 1 to group 2. The knowledge, monitoring, assessment, identification and response to risk management
activities were minimal or unclear to respondents not in management positions. Respondents in senior management positions were more aware of risk management responsibilities. However they admitted that it was not always done as required and in many cases only due to compliance. The results are strengthened by the statement released by the Auditor General in his 2011 audit report on Sedibeng District Municipality stating “the implementation of appropriate risk management activities to ensure risk assessment, were not conducted and the risk strategy to address the risks was not developed and monitored.” Various recommendations are proposed within this article that could improve the overall management and sustainability of risk management within municipalities.M Development and Management (Public Management and Governance), North-West University, Vaal Triangle Campus, 2014
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Fredriksson, Sofie, Victoria Sjögren und Carl Slotte. „Upprätthålla Balanserad Verksamhetsstyrning : Genom Metoden Balanced Scorecard“. Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-21666.
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Verksamhetsstyrning är centralt för alla organisationer. En populär metod är Balanced Scorecard (BSC) men hur detta bör anpassas och användas råder det delade meningar om. Sedan tidigare finns det många studier om själva implementeringsfasen och därav ämnar denna studie att undersöka bibehållandet av BSC. Erfarna ledare med lång erfarenhet kring BSC står i centrum och vad de anser är viktigt för att upprätthålla balanserad verksamhetsstyrning samt vilka motiv som ligger bakom. Vi genomförde en kvalitativ studie, där målstyrt urval med kriteriestyrd inriktning i huvudsak tillämpades. Fem personer i ledande befattning intervjuades utifrån deras erfarenheter av att jobba med BSC. Intervjuerna spelades in, transkriberades och kodades för att sedan analyseras genom en teoretisk analysmodell. Denna modell har vi själva skapat genom att sammanställa meningsskiljaktigheter och luckor samt avsaknad av åsikter inom tidigare litteratur. Modellen användes sedan för att analysera empirin. Resultaten som kommit fram genom denna studie visar att det finns områden som påverkar, främjar och hämmar balanserad verksamhetsstyrning. Dessa behöver hanteras, kombineras och anpassas efter den egna verksamheten vidare visar studien att BSC är en metod som skapar förutsättningar för att bibehålla en balanserad verksamhetsstyrning, förutsatt att metoden används på rätt sätt.Business Management is central to all organizations, a popular approach is the Balanced Scorecard (BSC), but how this method should be adapted and used prevails over shared opinions. There have been many previous studies on the actual implementation phase and therefore this study intends to investigate the maintenance phase of BSC. At the centre of this study is experienced leaders with extensive BSC experience and their views about which motives that are critical when successfully maintaining a balanced operations management.We conducted a qualitative study, in which a goal-driven selection with criteria-driven focus was mainly applied. Five people in senior positions were interviewed about their experience working with BSC. The interviews were recorded, transcribed and coded and then analyzed by a theoretical analysis model created by ourselves. The model was compiled by disagreements, gaps and lack of opinions in BSC literature and research articles. The model was then used to analyze the empirical data.The results that emerged from this study showed that there are areas that affect, promote and inhibit balanced operations management. These areas need to be handled, combined and adapted to their own operations, furthermore the study also shows that BSC is a method that creates conditions for sustaining a balanced business management, given that the method is used correctly. The study is written in Swedish.
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Carmo, Adson Rocha do. „KPI como base para modelagem de requisitos não funcionais em processos de negócio“. Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/100/100131/tde-09032017-235011/.
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No cenário atual, nota-se a constante busca das organizações para que se mantenham competitivas no mercado. Para apoiar a organização, tanto no nível operacional quanto no nível não operacional, a Tecnologia da Informação (TI) é usada. Com intuito de apoiar as estratégias, as organizações usam a Gestão de Processos de Negócio (BPM Business Process Management) para identificar, definir e evoluir seus processos de negócio. Usando estes recursos, o framework Strategic Alignment with BPM (StrAli-BPM) foi desenvolvido para contribuir na melhoria do alinhamento entre os níveis estratégicos e operacionais da organização, por meio do tratamento dos requisitos não funcionais nos processos de negócio. Este projeto de pesquisa propõe estender o framework StrAli-BPM com a criação de um novo componente para fazer a extração de informações de metas estratégicas organizacionais a serem usadas na modelagem de requisitos não funcionais de processos de negócio. Para auxiliar na melhoria do alinhamento estratégico, a versão antiga do framework StrAli-BPM usa os Acordos em Nível de Negócio (BLA Business Level Agreement) para tratar os requisitos não funcionais. Além de tratar os requisitos não funcionais por meio de BLAs, a versão antiga do framework StrAli-BPM define que o BLA deve dar origem aos Acordos em Nível de Serviço (SLA Service Level Agreement), ou seja, os SLAs devem ser derivados dos BLAs. No entanto, esta versão antiga não define quais informações das metas estratégicas organizacionais devem ser usadas para compor BLAs. O novo componente proposto neste projeto de pesquisa, chamado Indicador Chave de Desempenho para Acordo em Nível de Negócio (KPI2BLA Key Performance Indicator to Business Level Agreements), se propõe a identificar quais informações relevantes das metas estratégicas organizacionais devem ser usadas na criação dos requisitos não funcionais, que, posteriormente, devem servir para criação de BLAsIn the present scenario, there is the constant search for organizations to remain competitive in the market. And to support the organization, both at the operational level and in the non-operational level, the Information Technology (IT) is used. In order to support the strategies organizations use the Business Process Management (BPM) to identify, define and evolve their business processes. Using these features, the framework Strategic Alignment with BPM (StrAli-BPM) is designed to contribute to improving the strategic alignment between the strategic and operational levels of the organization, through the treatment of non-functional requirements in the business process. This research project proposes to extend the StrAli-BPM framework with the creation of a new component to the extraction of organizational strategic goals information to be used in the modeling of non-functional requirements of business processes. To assist in improving the strategic alignment, the old version of StrAli-BPM framework uses the Agreements in Business Level (BLA) to treat the non-functional requirements. In addition to treating non-functional requirements through BLAs, the old version of StrAli-BPM framework defines the BLA should lead to agreements on service level (SLA), its mean, the SLAs should be derived from BLAs. However, this old version does not define what information the organizational strategic goals should be used to compose BLAs. The new component proposed in this research project, called Key Performance Indicator to Agreement on Business Level (KPI2BLA) aims to identify relevant information from organizational strategic goals should be used in the creation of requirements nonfunctional, which later must be used to create BLAs
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Uhlán, Malin. „Framdrift av projekt mellan Gater : Analys och rekommendation av lämpliga framdriftsindikatorer och arbetsmetoder för att framgångsrikt kunna driva ett projekt mot gaterna mellan gaterna“. Thesis, Mittuniversitetet, Avdelningen för kvalitetsteknik, maskinteknik och matematik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-23432.
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Hur vet man att ett projekt är på banan? Vad ska man driva och följa upp mellan gaterna för att nå gaternas specificerade kriterier i tid och med rätt resultat? Vilka mätpunkter behövs? Med vilka intervall ska framdriften mätas? Och hur visar projektledaren framdriften för intressenterna så att rätt åtgärder för att styra rätt kan sättas in om det är på väg att gå fel? En huvudfaktor för att lyckat leda projekt mellan faser och gater torde ligga i förmågan att se hur uppgifter fortskrider mellan gaterna. Syftet med denna uppsats är att bidra med kunskap kring hur en sund framdrift mellan gaterna i projekt kan erhållas så att man vid gaterna uppfyller de kriterier som specificerats samt söka besvara hur framdriften kan kommuniceras till dess intressenter på ett framgångsrikt sätt. Följande forskningsfrågor ställdes: 1. Vilka indikatorer är enligt forskning och ledande praktik lämpliga att använda för att följa framdriften i projekt mellan gaterna i projektledningsprocessen? 2. Hur kommuniceras framdriften så att det är lätt för ett projekts alla intressenter att förstå hur projektet framskrider mellan gaterna? 3. Med vilka intervall mäts lämpligen framdriften mellan gaterna? 4. Hur kan indikatorer formuleras/utvecklas utifrån en specifiks verksamhets behov? En hermenuistisk kvalitativ studie med induktiv ansats genomfördes. Studien genomfördes delvis på det företag författaren själv arbetar på varför metoden innehåller stora delar av aktionsbaserade forskningselement. Sammanställning av rekommendationer från forskning och ledande praktik jämfördes med resultat hämtade från benchmarkingstudie och fallstudie ur vilken slutsatser dragits. Under benchmarkingstudien och fallstudien genomfördes totalt 23 semistrukturerade djupintervjuer med avsikt att förstå behov och framgångsfaktorer. Processen för arbetet kan liknas med en explorativ designprocess där författaren succesivt sökt ta fram och forma lämpliga framdriftsindikatorer utifrån en specifik verksamhets behov. Studien visade att det, sedan de tre framdriftsindikatorerna "Scope, time och cost" befästes i begynnelsen av användandet av projekt som arbetsform, numer finns insikter om att det är många faktorer som tillsammans leder ett projekt framåt. Olika faser i projekt kräver olika insatser, olika intressenter kräver olika information, olika nivåer i projektet har olika behov av uppföljning varför en väl avvägd kombination av ett 15-tal olika indikatorer så kallade Key Performace Indicators (KPI’er), designade för respektive projekts och verksamhets unika behov rekommenderas. Studien visade vidare att en framgångsfaktor för kommunikation av projektframdrift ligger i hur samarbete i projekt sker. Rekommendationen är att design av kommunikationstruktur utformas så att helhetsperspektiv och röd tråd i forum och dialog erhålls. Visualisering av framdriften och samtliga intressenters deltagande vid möten och framdriftskommunikation konstaterades vara en grundförutsättning för framgångsrika resultat. Avseende lämpliga intervall drogs slutsatsen att även dessa rekommenderas att sättas utifrån behov eftersom behoven av dialog av respektive indikator varierar under projektens gång. Kommunikationsprincipen "hellre ofta och lite, än sällan och mycket" rekommenderades. Grundat i studiens resultat rekommenderades slutligen lämpliga indikatorer, lämplig kommunikationsstruktur och lämpliga intervall designade unikt för den specifika verksamheten i uppsatsens fallstudiedel.How does one know that a project is on track? What criterias should be monitored between the Gates so that specified criterias is obtained at the Gate? Which measuring points are needed? At what intervals should the progress be measured? How does the project manager present the progress to its stakeholders in a successful manner so that the stakeholders understand the status and decide upon corrective actions if needed? A key factor in successfully managing projects between phases and Gates would most presumably lie in the ability to see the progress of tasks between the gates. The objective of this Master thesis is therefore aimed to contribute with knowledge regarding how to achieve a sound progress between the Gates of the project so that specified gatecriterias will be obtained at the Gate. This Master thesis will also seek to contribute knowledge about how to communicate the progress to its stakeholders in a successful manner whereupon the following questions where put: 1. What indicators are suitable to use in the project management process when following the project progress between the Gates in accordance to previous research and leading practice findings? 2. How can the progress be communicated to its stakeholders so that it will be easy to follow the progress of the project between the Gates? 3. What measurement intervals are considered to be suitable when following the progress between Gates? 4. How can indicators be designed/developed based on a specific business requirements? A hermenuistic qualitative study with an inductive approach was conducted. Since the author of this thesis works at the company where the study was conducted the method contains many elements of action research. A summary of recommendations from research and leading practice were compared with results obtained in the benchmarking study and the case study from which conclusions were drawn. A total of 23 semi-structured interviews were conducted during the benchmarking study and the case study with the intention of understanding the needs of information at the specific business and to understand which factors that could be considered as success factors. The progress of the work can be considered as an explorative design process in which the author successively have designed and developed suitable Key Perfomance Indicators, KPI’s based on a specific business requirements. The results shows that modern research has come to an insights that the progress of a projects consists of more factors than the three indicators "Scope, time and cost" recommended at the early stages of using project as a working method. The different phases of the project require different actions and efforts and interventions, various stakerholders requires different information, different levels of the project management has different needs for follow-up and require different levels of detailed information, why a balanced combination of some 15 different Key performace Indicators (KPI's), designed for the unique needs of each project and activity is recommended. The study shows that the success of communicating project progress lies in the way cooperation is based in the project. It is recommended that the communication structure is designed so that a holistic perspective and a "red thread" in forum and dialogue are obtained. Visualization of progress and participation of all stakeholders at pulsmeetings were found to be a prerequisite for successful results. Regarding an appropriate interval, it is concluded that each interval are recommended to be set on the basis of need since the needs of dialogue for each indicator varies with the progress of the projects. However, communication using the principle "rather babysteps - often and short, than elephant paces - seldom but long" is recommended. Based on the results from the study, the thesis ends with recommending suitable indicators, suitable communication structure and suitable intervals designed uniquely for the specific business in the case study.
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Tamulienė, Ernesta. „Kai kurių Lietuvos aukštųjų mokyklų studentų fizinio pajėgumo vertinimas“. Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060517_103614-50203.
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The object of research - physical condition and indicators of physical development of students. Purrpose of the research - to assess the physical condition and identify the components of physical devevopment of students in several higher schools of Lithuania such Kaunas university of technology, Klaipėda university, Lithuanian veterinary academy, Lithuanian university of agriculture; The main tasks of the research: 1. to identify and to compare indicators of physical development of thease higher scools; 2. to identify and to compare components of physical condition of thease higher scools; 3. to assess physical condition of these higher schools‘ students. Having assessed the components of students‘ physical condition it may be assumed that the students are not sufficiently physical active. The results of the research show that 58,2 % of female and 57 % male students are not involved in sports activities. The best physical condition among female students was found in Kaunas university of technology and among male students in Lithuanian university of agriculture.
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Mpabanga, Dorothy. „Critical evaluation of key performance indicator (KPI)-based performance management system (PMS) : a case study of the Department of Administration of Justice in Botswana“. Thesis, University of Strathclyde, 2005. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23941.
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This research aims to contribute to the body of knowledge and advancement in the debates regarding 'Best Practice' PMS (HRM) vs. 'Best Fit'. The main objective of this research is to investigate PMS existing in the Department of Administration of Justice in Botswana. The research identifies gaps between 'Best Practice PMS (HRM) and PMS which currently exists in the department and suggests changes in order to reduce gaps between 'Best Practice' PMS (HRM) and PMS current practice. The research also explores the applicability of 'Best Practice' PMS (HRM) in the context of a developing country. According to the 'Best Practice' PMS (HRM) the core process entails observing the internal and extemal environment of an organisation, planning and designing a PMS, acting on the PMS and reviewing the PMS. The 'Best Practice' PMS (HRM) process, frameworks and PMS contextual factors were used to guide data collection and data analysis in this research. The department as selected because of its importance in Botswana regarding its responsibility for issues relating to the constitution, human rights, safety, reliability, stability, independence, impartiality, gaining confidence and respect inside and outside the country. This research aims to address some of the gaps identified in the literature reviewed. The literature revealed that most of the previous studies concentrated on the PMS and performance measurement systems in private organisations, particularly on PMS in the context of developed countries. This research adopted a single-case study approach in order to gain in-depth understanding regarding PMS existing in the case under investigation. Purposeful sampling technique was applied to select the department as case in the public sector in Botswana. Quantitative and qualitative data collection methods were used. The key findings from this research suggest that, to a certain degree, the department followed the PMS existing in the department was Key Performance Indicators (KPI), Based PMS. The major gaps identified in this research include the lack of integration of HR strategy into PMS and organisational vision, strategic goals and objectives not linked with team and individuals. Furthermore, the department used a 'Top-Down' approach to PMS. Although there were some strengths to KPI-Based PMS existing in the department, there were some departures from 'Best Practice' PMS (HRM). The research suggests that integration of a HRM strategy into PMS; linking department's vision, strategic goals with team and individuals; training and developing staff in PMS; a bottom-up approach to PMS and training and developing managers would enhance PMS in the department. Furthermore, improving communication, commitment, support and ownership by senior and middle managers in the department would strengthen the KPI-Based PMS. Since PMS is a new concept in Botswana, future research should further explore and inv estigate the usage and impact of PMS in the department and the public sector at large. Findings from this research have provided the context under which KPI-Based PMS could be applied. Though findings are specific to Department of Administration of Justice in Botswana, multiple case studies would further strengthen research regarding the applicability of a KPI Based PMS in the context of a developing country.
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Martins, Sofia Alexandra Casanova. „ANA, SA: a risk management approach“. Master's thesis, NSBE - UNL, 2010. http://hdl.handle.net/10362/10335.
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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and EconomicsIn 2007, following a series of sector transformations and wanting to be up to speed on industry best practices, ANA – Aeroportos de Portugal, SA, the Portuguese airports manager, adopts an Enterprise Risk Management (ERM) model. In 2009, with a challenging new regulatory model in sight and the idea of an imminent privatization, the company reassesses and restructures the model. This case study follows this transition process, the implementation of the new ERM model and the intricacies brought by the new regulatory model.
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Güzel, Ramazan, und Adriana Milovanovic. „Förvaltningsfastigheter : Den globala finans krisens påverkan på svenska börsnoterade fastighetsbolagens nedskrivningar“. Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-6239.
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Introduction and background: The 1990s crisis and the global financial crisis year 2008 shows the same indications that the property market was affected negative. The Swedish Property companies had a difficult time on the market when the crisis led to decreased property trade and financing problems for the Property companies. The Swedish property companies became less attractive on the market and contributed to a drop in prices on investment property. Purpose: The purpose of this essay is to examine if there is any relation between the Swedish Property companies impairments on their investment property and the global financial crisis year 2008. Method: The essay is based on a quantitative study where we examined Swedish Property companies’ annual reports. We answered our questions and our purpose from the empirical data that we collected from the annual reports. Conclusions: The study resulted in that we found a correlation between the Swedish Property companies’ impairments on their investment properties and the global financial crisis year 2008. However, we found that the Swedish Property companies’ impairments were lower than market indications prove.
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Seman, Vladimír. „Analýza PPC systémů při různých PPC kampaních“. Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15459.
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Pay per click (PPC) advertising over the past few years has gained importance and companies invest larger amounts of money into it. There are more PPC systems in the market from which to choose for advertising. Which PPC system is appropriate to use for a specific campaign? This thesis consists of four chapters (excluding introduction and conclusion). The first chapter clarifies terms, talks about the basic characteristics of the subject and gives an idea of the importance of the topic (position of pay per click in the market of internet advertising). The second chapter characterizes three PPC systems (and their principles) which the author considers to be the most important in the Slovak market. The third chapter is important for the characterisation of different types of PPC campaigns. In it the author used his own classification of PPC campaigns. Two case studies are analysed in the fourth chapter. According to them an evaluation of the suitability of selected PPC systems is made (using induction method). The first three chapters are based on an analysis of available literature, the fourth part on the author's own experiences.