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Harutyunyan, Gohar, und Susanna Baldryan. „Conflict Management in Interpersonal Communication“. Armenian Folia Anglistika 9, Nr. 1-2 (11) (15.10.2013): 140–50. http://dx.doi.org/10.46991/afa/2013.9.1-2.140.
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The article examines differences in the expression of interpersonal conflicts and management tactics in such different cultures as American and Armenian. Through a survey, an attempt is also made to consider the role and significance of this phenomenon in the Armenian culture.
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OBOLEWICZ, Jerzy, und Adam BARYŁKA. „Interpersonal communication in construction management engineering“. Inżynieria Bezpieczeństwa Obiektów Antropogenicznych, Nr. 1 (31.03.2022): 39–45. http://dx.doi.org/10.37105/iboa.131.
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The professional life of an engineer on a construction site generates many confessions. The ability to communicate is helpful in solving everyday problems. The ability of effective and efficient interpersonal communication in construction management engineering is a guarantee of a successful investment process. Each participant in the construction process should know how to talk, how to solve problems related to the construction implementation and how to discuss when these opinions are divided.The article presents the basics of interpersonal communication and the areas of its application in construction management engineering.
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Tholia, Sonali N., Mohit Rastogi, Sh Sachin Gupta und Deepak Pandey. „Role of Interpersonal Communication in Workplace“. World Journal of English Language 12, Nr. 3 (07.04.2022): 64. http://dx.doi.org/10.5430/wjel.v12n3p64.
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Communication is critical to the success of any firm. Communication, Is an indivisible, essential, and ongoing action, much like the circulatory system in the human body. As a consequence, communication effectiveness becomes an important factor in assessing a group's overall effectiveness. The survival of an organisation is dependent on a number of elements, include command unity, authority and responsibilities allocation, collaboration, and management, all of which need effective interpersonal communications. As a consequence, interpersonal communication has become a company's lifeblood. The importance of interpersonal communication for organizations is explained in this paper.The aspects of social communication include communicators, content, sound, response, background, and channel. Interpersonal communications skills are beneficial in a variety of situations, including romantic relationships, counseling, marketing, management, and conflict resolution. The capacity to communicate with others via efficient listening and conversation is known as interpersonal competence. Interpersonal skills are crucial for students since they allow them to adapt with others and boost their own growth. In general, kids develop interpersonal skills through their professors and peers at school. However, some students still lack interpersonal skills for a variety of reasons, the most common of which is their introverted personality. Sentiment, filtering, a text crammed with information, dismissiveness, cultural variations, and argot are all barriers to effective interpersonal communications that might be overcome by reducing language, regulating feelings, listening closely, and using feedback. This study will aid in the development of strategies to enhance the interpersonal skills in various organizations.
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Steimel, Sarah. „Communication Privacy Management and Pregnancy Loss in Interpersonal Workplace Communication“. Women's Studies in Communication 44, Nr. 3 (05.02.2021): 397–418. http://dx.doi.org/10.1080/07491409.2020.1843579.
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Ardic, Cuneyt, und Guzin Zeren Ozturk. „The role of stress management and interpersonal communication in preventing violence against family physicians“. International Journal of Research in Medical Sciences 6, Nr. 4 (28.03.2018): 1094. http://dx.doi.org/10.18203/2320-6012.ijrms20181262.
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Background: Family physicians are the first line of contact with patients seeking primary care services. Therefore, they are vulnerable to violence from patients and family members. Therefore, aim of this study was to determine of stress management and interpersonal communication of the family physicians and examine the role of stress management and interpersonal communication to prevent violence.Methods: 736 family physicians were participated from 37 different provinces of Turkey. The scores of stress management and interpersonal communication were compared according to violence situations.Results: A 20.65% (n = 152) of the physicians participating in the study were subjected to physical violence; their interpersonal communication scores were significantly lower than those of physicians who had not been subjected to physical violence (p = 0.022). Among the participants, 90.77% (n = 668) were subjected to verbal violence; their interpersonal communication scores were significantly lower than those of participants who had not been subjected to verbal violence (p = 0.012). Although the interpersonal communication scores were low and statistically related at the participants who had been subjected to violence.Conclusions: This study revealed that the interpersonal communication and stress management scores were low at the participants who had been subjected to violence; only interpersonal communication was statically related. Therefore, stress management and interpersonal communication is very important to protect from violence, we suggested that this should be part of the curriculum of medical schools and postgraduate education.
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Tyshchenko, Svitlana. „Ethics if Business Communication in the Management if Mass Communications“. Modern Economics 28, Nr. 1 (20.08.2021): 147–52. http://dx.doi.org/10.31521/modecon.v28(2021)-21.
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Abstract. Introduction. At the current stage of development of economics, education, science and technology, the role of communication in interpersonal and business interaction of people is of particular importance, and therefore the urgency of training future professionals in the new environment is growing. There is a need to conduct research and reveal the essence of the concept of mass communication management. It should be noted that communication is seen as a complex multifaceted process of establishing and developing contacts between people, which generates the needs of joint activities and which includes the exchange of information, development of a common strategy of interaction of perception and understanding of another person. Purpose. The aim of the article is to generalize scientific ideas about the theoretical aspects of business communication ethics in mass communication management. Results. In order to form the methodological foundations of the new paradigm of mass communication management, there is a need to analyze the basic categories of communication. Research shows that there are different approaches to defining the categories of “interaction”, “communication” and their role in the management of mass communication. As a result of the research the main features of business communication, its types and forms are singled out. It is determined that communication is a complex process that consists of interdependent aspects, where one of the most important is the ethics of business communication. All information processes in society, we can refer to the term “social communication”. Thus “business communication” is defined as communication which purpose is the organization and optimization of industrial, scientific, commercial or other activity where interests of business, instead of concrete interlocutors come first. Conclusions. It is obvious that the importance of communication in business at the present stage of development of society is constantly growing. This process is explained by the fact that the interaction of communicators in the process of communication inevitably implies their certain mood, moral readiness to participate in the communication process. Such readiness often (and always in the process of business communication) acquires a conscious, volitional character, although sometimes it appears as something deeper, as a kind of subconscious entity. The importance of communication in management is explained by the achievement of the goal both in the organizational process of the enterprise and in the effective exchange of information. We are convinced that business development is possible with the introduction of effective communications as the main tool of the manager.
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Proctor, Nigel. „Communication: the essential interpersonal skill“. Education + Training 28, Nr. 3 (März 1986): 88–89. http://dx.doi.org/10.1108/eb017246.
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Putnam, Linda L. „Communication and Interpersonal Conflict in Organizations“. Management Communication Quarterly 1, Nr. 3 (Februar 1988): 293–301. http://dx.doi.org/10.1177/0893318988001003002.
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AL Fazri, Muhammad, Indry Anggraini Putri und Suhairi Suhairi. „Keterampilan Interpersonal Dalam Berkomunikasi Tatap Muka“. Da'watuna: Journal of Communication and Islamic Broadcasting 2, Nr. 1 (10.08.2021): 46–58. http://dx.doi.org/10.47467/dawatuna.v2i1.510.
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Interpersonal communication can be defined as the ability to connect between humans as a form of verbal communication. Interpersonal communication can also be used to help build relationships with other people in different situations. Attitudes such as eye contact, body movements and hand gestures are also part of interpersonal communication. Interpersonal communication involves eye-to-eye communication in an appropriate and purposeful manner. The language used in the interpersonal communication process can describe communication patterns, management, personality and actions. Therefore, expertise in the use of language and interpersonal communication can help a person to better understand social situations and act and solve problems in accordance with existing environmental conditions.
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Ramadanty, Sari, und Handy Martinus. „Organizational Communication: Communication and Motivation in The Workplace“. Humaniora 7, Nr. 1 (30.01.2016): 77. http://dx.doi.org/10.21512/humaniora.v7i1.3490.
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Every human activity was basically driven by the motivation. Work motivation was a condition or an energy that directed employees to achieve organizational goals of the company. Nowadays, the development of organizational communication saw the communication as one of the most dominant and important activity in the organization and it could be able to motivate employees. The purpose of this study was to reveal how the role of the communication that occurs within the organization could give the motivation to employee. The problem of the research was the relationship employee motivation with factors of communication, such as nonverbal communication, interpersonal communication leadership and communication climate. The method used descriptive qualitative method. Methods of data collection of this study were literature study. Research finds that nonverbal communication, interpersonal communication leadership and communication climate have a significant role to form employee motivation. Nonverbal communication has slightly strong role in shaping the positive motivation to employee. The role includes body communication, facial communication and eye communication. Interpersonal communication leader is based on the satisfaction level of information between management and employees. Management and transparency in openness in downward communication under the form of information from superiors are by listening the communication between supervisors and employees are running smoothly.
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Степанян, Т. М. „Interpersonal communications in personnel management: existing barriers and strategies to overcome them“. Экономика и предпринимательство, Nr. 6(143) (31.10.2022): 1274–77. http://dx.doi.org/10.34925/eip.2022.143.6.235.
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В статье рассматривается понятие коммуникации, обосновано их значение в современной организации. Выявлены факторы, влияющие на восприятие при обмене информацией. Приведены основные правила построения эффективных коммуникаций. Указана важная роль обратной связи в коммуникационном процессе. Показана роль руководителя организации в коммуникациях с персоналом организации. The article discusses the concept of communication, substantiates their importance in modern organization. The factors influencing perception during the exchange of information are revealed. The basic rules for building effective communications are given. The important role of feedback in the communication process is indicated. The role of the head of the organization in communication with the staff of the organization is shown.
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Hutagalung, Inge. „The Function of Interpersonal Communication in Conflict Management Organization“. SHS Web of Conferences 33 (2017): 00009. http://dx.doi.org/10.1051/shsconf/20173300009.
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Kinnick, Katherine N., und Sabrena R. Parton. „Workplace Communication“. Business Communication Quarterly 68, Nr. 4 (Dezember 2005): 429–56. http://dx.doi.org/10.1177/1080569905282099.
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This article reports the results of a content analysis of the debut season of the reality television show, The Apprentice. All 15 episodes were examined to determine the role that communication competencies played in competitors’ success or elimination. Results indicate that the ability to persuade effectively was most critical to winning tasks, but leadership skills and interpersonal skills were the most common sources of praise and criticism from teammates and Donald Trump and his associates. Women appeared to be judged more critically for their interpersonal skills than men, whereas evaluations of men focused primarily on their leadership abilities.
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Gumay, Syifa Aulia, und Agus Hermani Daryanto Seno. „Pengaruh Komunikasi Interpersonal dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Euro Management Indonesia“. Jurnal Administrasi Bisnis 7, Nr. 2 (22.09.2018): 68. http://dx.doi.org/10.14710/jab.v7i2.22691.
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PT. Euro Management Indonesia have some low level performance of employees such as not good in giving directives or guidance or work orders, some work space is not adequate, and the achievement of quality and quantity targets that have not maximized. It is allegedly due to the existence of interpersonal communication and work environment employees are still considered not good.The aims of this study to determine how the influence that given by interpersonal communication and work environment to the performance of employees of PT. Euro Management Indonesia. Type of this research is explanatory research, with 50 respondents of samples. Used questionnaire as data collecting with Likert measurement scale. In the data analysis method used is test of validity and reliability, correlation coefficient (R), regression test, coefficient of determination (R2), significance of t test and F test by using SPSS 20.0.The results of this research shows that interpersonal communication and work environment severally has significant, strong and positive influence toward employee performance. Two variables has been tested gradually or even together show that interpersonal communication (0,682) and work environment (0,678) simultaneously have strong relation with employee performance. The amount of contribution value (R2) by interpersonal communication is greater than work environment, coefficient of determination value (R2) for interpersonal communication is 46,5% and work environment is 46%.PT. Euro Management Indonesia memiliki tingkat kinerja beberapa karyawan rendah seperti pemberian arahan/bimbingan/perintah kerja yang kurang baik, beberapa ruangan kerja yang masih belum memadai, dan pencapaian target kualitas maupun kuantitas yang belum maksimal. Hal ini diduga karena terdapat komunikasi interpersonal dan lingkungan kerja karyawan yang dinilai masih kurang baik. Penelitian ini bertujuan untuk mengetahui pengaruh yang diberikan oleh komunikasi interpersonal dan lingkungan kerja terhadap kinerja karyawan PT. Euro Management Indonesia. Tipe penelitian yang digunakan adalah tipe penjelasan (explanatory research), dengan jumlah sampel sebanyak 50 responden. Pengumpulan data menggunakan kuesioner dengan skala pengukuran Likert. Metode analisis data yang digunakan adalah uji validitas dan reliabilitas, koefisien korelasi (R), uji regresi, koefisien determinasi (R2), signifikansi uji t dan uji F dengan aplikasi SPSS 20.0. Hasil penelitian ini menunjukan bahwa variabel komunikasi interpersonal dan lingkungan kerja memiliki pengaruh yang signifikan, kuat dan positif terhadap kinerja karyawan. Dua variabel telah di uji secara bertahap maupun bersama-sama menunjukkan hasil bahwa variabel komunikasi interpersonal (0,682) dan lingkungan kerja (0,678) secara simultan memiliki hubungan yang kuat terhadap variabel kinerja karyawan. Besarnya sumbangan yang dimiliki oleh variabel komunikasi interpersonal lebih besar dari besaran sumbangan pengaruh yang dimiliki oleh lingkungan kerja, nilai koefisien determinasi (R2) untuk variabel komunikasi interpersonal sebesar 46,5% dan lingkungan kerja sebesar 46%.
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Bambacas, Mary, und Margaret Patrickson. „Interpersonal communication skills that enhance organisational commitment“. Journal of Communication Management 12, Nr. 1 (15.02.2008): 51–72. http://dx.doi.org/10.1108/13632540810854235.
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Mackiewicz, Jo, und Jo Mackiewicz. „Book Review: Guide to Interpersonal Communication“. Business Communication Quarterly 68, Nr. 3 (September 2005): 378–81. http://dx.doi.org/10.1177/1080569905279021.
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Peate, Ian. „Communication & interpersonal skills for nurses Shirley Bach Communication & interpersonal skills for nurses and AlecGrant Learning Matters£17192pp97818444516231844451623“. Nursing Management 16, Nr. 10 (03.03.2010): 9. http://dx.doi.org/10.7748/nm.16.10.9.s15.
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Scheming, Oleg, und Roger B. Mason. „Communication channels and interpersonal communication between South African and German business partners“. Corporate Ownership and Control 10, Nr. 4 (2013): 409–19. http://dx.doi.org/10.22495/cocv10i4c4art4.
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Good communication skills are vital, especially in business. This study investigated the role of interpersonal communications in managing South African – German business relationships. The objective of the study was to identify which communication channels South African businesses use to communicate with their German business partners, and which are perceived to be the most effective. In order to accomplish the objective, a survey was conducted by means of self-administered e-mail based questionnaires. In addition, a few depth interviews were conducted to help interpret the quantitative results of the study. In both cases, the respondents were purposively selected. Based on the findings, recommendations were provided on how communication can be made more effective to improve South African and German business relationships.
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Vaught, Bobby C., und John D. Pettit. „AN EXPERIENTIAL APPROACH TO TEACHING INTERPERSONAL COMMUNICATION“. Leadership & Organization Development Journal 9, Nr. 6 (Juni 1988): 22–26. http://dx.doi.org/10.1108/eb053649.
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Rohim, Syaiful. „Vagrants’ Communication Behavior in Interpersonal Relations in Jakarta“. Buletin Al-Turas 26, Nr. 2 (18.08.2020): 367–82. http://dx.doi.org/10.15408/bat.v26i2.15793.
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Abstract The study aimed to know the communication management pattern of interpersonal communicationactivities among vagrants and other communities. The study made use of qualitative researchintended to get complete description of interpersonal communication phenomena that occurredamong vagrants and other communities. The research relied on observation and in-depth interviewswith ten vagrants which were spread in some places in Jakarta, Depok, Tangerang Selatan,Tangerang, Bogor, and Bekasi. The collected data were analyzed using Johari Window theory toexplain which frame underlay how vagrants conducted interpersonal and intrapersonalcommunication. The result showed that vagrants did their communication activities by dividingthemselves into open and close areas. The other communication behavior was done throughmechanism management of impression which was made to manage and organize how to behave ininterpersonal communication and relation with others as a form of adaptation and an effort to keepharmony in social interaction and communication. It can be concluded that the vagrants are part ofthe social system and structure of the community that has traditions and culture that need to berespected and appreciated. Keywords: vagrant; self; impression management, Johari Window
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Savira, Rini, Nasichah und Ahmad Labiq. „Peran Komunikasi Interpersonal dalam Penyelesaian Konflik di Media Sosial“. Nosipakabelo: Jurnal Bimbingan dan Konseling Islam 4, Nr. 01 (30.06.2023): 37–43. http://dx.doi.org/10.24239/nosipakabelo.v4i01.2007.
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The phenomenon of long-distance communication is something that often occurs in the era of the rise of technology. In conducting interpersonal communication, there is communication or a process of exchanging information, ideas, opinions, and feelings that occur between two or more people and is usually not regulated formally. In addition, there are experts who state that long-distance communication is considered a process of exchanging information that is less effective because the five senses are not involved in the process of interpreting messages. This, there is a risk of causing misunderstandings and increasing the possibility of obstacles in the communication process Therefore, this study discusses how the impact of interpersonal communication barriers affects couples who are far apart in managing conflict. This research is a type of qualitative research that aims to determine the impact of interpersonal communication barriers on long-distance couples in managing conflict. The process of data analysis is based on the theory of interpersonal communication, conflict management. The impact on the conflict management process is the delay in the process of finding a solution between the two parties so that the tendency for this type of conflict management to be destructive in some cases.
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Cranmer, David J. „Intercultural competence: Interpersonal communication across cultures“. International Journal of Intercultural Relations 19, Nr. 2 (März 1995): 328–33. http://dx.doi.org/10.1016/0147-1767(95)90057-8.
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Butarbutar, Marisi, Efendi Efendi und Sisca Sisca. „PENGARUH KOMUNIKASI INTERPERSONAL TERHADAP KINERJA PEGAWAI PADA KANTOR BADAN PENANGGULANGAN BENCANA DAERAH KOTA PEMATANGSIANTAR“. SULTANIST: Jurnal Manajemen dan Keuangan 9, Nr. 1 (28.06.2021): 69–74. http://dx.doi.org/10.37403/sultanist.v9i1.248.
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Tujuan penelitian ini untuk mengetahui gambaran dan pengaruh komunikasi interpersonal terhadap kinerja pegawai pada Badan Penanggulangan Bencana Daerah Kota Pematangsiantar. Metode penelitian mix method. Hasil penelitian diperoleh bahwa komunikasi interpersonal dan kinerja pegawai sudah baik, serta terdapat pengaruh yang positif dan signifikan antara komunikasi interpersonal terhadap kinerja pegawai. The purpose of this study was to determine the description and influence of interpersonal communication on the performance of employees at the Pematangsiantar City Disaster Management Agency. Mix method research method. The results showed that interpersonal communication and employee performance were good, and there was a positive and significant influence between interpersonal communication on employee performance.
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Penley, Larry E., und Brian Hawkins. „Studying Interpersonal Communication in Organizations: A Leadership Application“. Academy of Management Journal 28, Nr. 2 (Juni 1985): 309–26. http://dx.doi.org/10.5465/256203.
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Dewi, Arum Kusuma, und Budi Astuti. „Development of Interpersonal Communication Scale for Young Children“. Journal of Advances in Education and Philosophy 6, Nr. 11 (10.11.2022): 530–37. http://dx.doi.org/10.36348/jaep.2022.v06i11.001.
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Communication is one of the most important aspects in achieving early childhood development tasks. Children who have difficulty communicating will have difficulty adjusting to their peers and their environment. The purpose of this study was to develop an instrument of interpersonal communication scale for early childhood. This study used research and development (R&D) methods. The sample involved in this study amounted to 49 early childhood children in the city of Bandung and its surroundings. The results showed that: 1) the content validity carried out by five experts with the Aiken formula calculation showed a score of 0.87 with 20 valid items out of 33 items; 2) the reliability test of the instrument using the Cronbach Alpha formula obtained a score of 0.952; 3) KMO value was 0.863; 4) Barlett's Test obtained was 0.00; 5) the anti-image correlation and the communality test did not invalidate any items therefore there were 20 items in the good category; 6) the total variance of explain with a percentage of 71,449%; and 7) of the 20 factors, there were 3 factors that could explain the total diversity.
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Sartaj Khan, P. „The Management Perspective of Corporate Communication and its Relevance to Literature Studies“. Asian Review of Social Sciences 3, Nr. 2 (15.11.2014): 25–29. http://dx.doi.org/10.51983/arss-2014.3.2.2749.
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A comprehensive theory of communication involves the sensitivity and sensibility of human attitude at the interpersonal level. It has gained greater significance at the organizational level where the interpersonal functional transactions are executed basically through communication. In the present pattern of syllabus and pedagogy, classroom teaching of communication skills is far away from the industry requirement where most of the employment opportunities are communication and language skills centered. Communicationskills are often comprehended as purely synonymous to lingual skills which do not have direct implication on attitudinal factors. The ambit of communication extends to literature and human behavioral spheres, too. Literature deals with the fundamental subjects like interpersonal understanding, relationship, leadership, the dos and donts of human and organizational behavior vis-à-vis communication, etc. In this backdrop, the paper deals with four human subjects like empathy, relationship, leadership and silence which are pertinent to literature and exercised through Communication. In the light of primary and secondary sources, each subjectwill be examined for its relevance with literature vis-à-vis corporate communication. A view that emerges out of the analysis will be substantiated with illustrations from literature studies and of notable personalities from various walks of life to authenticate the findings. It will also touch upon the pedagogy of corporate communication subjects and its relevance to academics.
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Kirana, Chandra. „Communication between mothers and children about environmental issues (a study about the role of mothers to educate their children on keeping a clean environment)“. E3S Web of Conferences 74 (2018): 08012. http://dx.doi.org/10.1051/e3sconf/20187408012.
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For the last two decade, many studies about environmental issues show that interpersonal communication plays an important role. Interpersonal communication is very useful and strategic to involve people to take part on this issue, particularly on how people deal with waste management (how to keep a clean environment). By using interpersonal communication approach at the micro level, this can lead us to identify and understand more about the whole elements of communication process (communicator, receiver, message, medium (channel), and effect) when we need to deal with the environmental issues. Based on what I observed about the communicator’s role in this paper, I argue that mothers have significant role to educate their children to keep a clean environment. This paper aims to explain the role of mothers on how they educate the children to keep a clean environment. This study use in-depth interview to 5 mothers who have children in Jakarta, Bogor, Depok. The data will be analyzed by thematic analysis. The findings indicate, to educate the children about keeping a clean environment, mothers needs to communicate interpersonally by using some examples, personal experiences, personal values, and certain media to discuss about this issue to their children.
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Chang, Hui-Ching. „Interpersonal communication at a turning point“. Journal of Asian Pacific Communication 17, Nr. 2 (10.08.2007): 199–223. http://dx.doi.org/10.1075/japc.17.2.04cha.
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Macro sociopolitical milieu and micro interpersonal interaction are intimately connected, since transformation of one’s cultural identity is realized in the ways in which one interacts with others through words. This paper outlines the modern Taiwanese cultural landscape — engendered through political, social, linguistic changes, as well as modern technological advances — which gives rise to new forms of talk. Political openness and rising local consciousness, changing social values to prioritize the self, emphasis on multiculturalism and multilingualism, revolution in modern technology and communication devices, and so on, have contributed to ways of language use diverging from traditional Chinese cultural values. No longer a subdued, other-oriented, reserved society subscribing to traditional cultural norms, Taiwan has embraced new forms of talk as it stands at a turning point. In light of the need for a contextualized and updated understanding of Chinese communication, as in the case of Taiwan, it is argued that many taken-for-granted assumptions endorsed through lens of “collectivism,” must be scrutinized and re-examined.
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Zahro, Nurul Ulfa, und Bulan Prabawani. „Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan TV Kabel di Kecamatan Tembalang Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada PT. MNC Sky Vision-Indovision Semarang)“. Jurnal Administrasi Bisnis 7, Nr. 1 (27.03.2018): 10. http://dx.doi.org/10.14710/jab.v7i1.22569.
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PT. Euro Management Indonesia have some low level performance of employees such as not good in giving directives or guidance or work orders, some work space is not adequate, and the achievement of quality and quantity targets that have not maximized. It is allegedly due to the existence of interpersonal communication and work environment employees are still considered not good. The aims of this study to determine how the influence that given by interpersonal communication and work environment to the performance of employees of PT. Euro Management Indonesia. Type of this research is explanatory research, with 50 respondents of samples. Used questionnaire as data collecting with Likert measurement scale. In the data analysis method used is test of validity and reliability, correlation coefficient (R), regression test, coefficient of determination (R2), significance of t test and F test by using SPSS 20.0. The results of this research shows that interpersonal communication and work environment severally has significant, strong and positive influence toward employee performance. Two variables has been tested gradually or even together show that interpersonal communication (0,682) and work environment (0,678) simultaneously have strong relation with employee performance. The amount of contribution value (R2) by interpersonal communication is greater than work environment, coefficient of determination value (R2) for interpersonal communication is 46,5% and work environment is 46%.
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Amin, Alkausar, und Nursapiah Harahap. „Implementation of Interpersonal Communication of The Principal of RA Al-Kautsar in Motivation of Teacher Professionalism“. Daengku: Journal of Humanities and Social Sciences Innovation 2, Nr. 3 (17.07.2022): 311–15. http://dx.doi.org/10.35877/454ri.daengku995.
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The purpose of this study is to determine the principal's implementation of interpersonal communication in increasing teacher professionalism motivation at RA Al-Kautsar Jl Karya Gg. West Medan District Violation This study is a qualitative descriptive study with a naturalistic approach, collecting data through observation, interviews, and documentation studies. This study is descriptive, with four research subjects: the principal and three teachers. According to the study's findings, the use of principal interpersonal communication in improving teacher professionalism at RA Al-Kautsar Jl Karya Gg. In the West Medan Sub-district, the offenses include: 1) the use of the principal's interpersonal communication at RA Al-Kautsar Jl Karya Gg. The West Medan District has been violated on a regular and ongoing basis. Interpersonal communication between school principals and teachers takes the form of direct consultation (face to face) or the use of media (mobile phones) for assignment distribution. 2) Facilitating factors for the implementation of interpersonal communication, namely: a good communication climate between the principal and teachers, communication media availability, and each teacher's loyalty and dedication. The impediments to the implementation of interpersonal communication are: work barriers from the principal and each teacher, making it difficult to determine the right time to implement interpersonal communication..
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Rahmah, Dian Dwi Nur, Nirita Zahra, Theresia Roselyn Amabilis Sarbiti Teluma, Ken Affifa, Olga Olivia Aldisa und Nia Ariesma Nur Oktavia. „TRAINING INTCOM (INTERPERSONAL COMMUNICATION) MENINGKATKAN PRODUKTIVITAS ORGANISASI HIMPUNAN MAHASISWA“. Devote : Jurnal Pengabdian Masyarakat Global 3, Nr. 1 (31.03.2024): 56–63. http://dx.doi.org/10.55681/devote.v3i1.2543.
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Communication has a very strategic place in the management of an organization. One measure of the good and bad of the organization depends on the quality of communication. Interpersonal communication as a link between communicator and communicant, is considered to be the most effective communication to change one's attitude, opinion, or behavior. The purpose of this training is to understand the concept of interpersonal communication and improve interpersonal communication skills between members to create effective performance in the organization. The method used in this training program is experiential learning which is carried out face-to-face to members of the Himpunan Mahasiswa Kedokteran Gigi Mulawarman University. The results of the training showed that there was an increase in understanding of interpersonal communication after being given training. This is evidenced based on the pre-test and post-test treatment with interpersonal communication training, the t-count result is -4.996 (< t table = 1.688) with p = 0.000 (p> 0.05) which means that there is a difference in the level of understanding of interpersonal communication in the Himpunan Mahasiswa Kedokteran Gigi Mulawarman University before and after being given treatment, namely with interpersonal communication training, and an increase in understanding by 10.6 percent. The Chairperson of the Dentistry Student Association provides feedback that members are more active in expressing opinions and can carry out interpersonal communication properly to improve the performance of the Himpunan Mahasiswa Kedokteran Gigi.
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Ahlf, Henning, Sven Horak, Andreas Klein und Sung-Won Yoon. „Demographic homophily, communication and trust in intra-organizational business relationships“. Journal of Business & Industrial Marketing 34, Nr. 2 (04.03.2019): 474–87. http://dx.doi.org/10.1108/jbim-03-2018-0093.
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Purpose The purpose of this study is to understand how employees of an organization build and maintain successful business relationships by analyzing major antecedents of relationship quality and relationship commitment. Design/methodology/approach In this study, the authors develop a conceptual framework and formulate hypotheses regarding the relationships between demographic homophily, interpersonal communication, trust and dependent variables of perceived relationship quality and relationship commitment. This paper tests hypotheses presented in this study with the help of a structural equation model, based on a data sample from South Korea. Findings Unlike common thinking, demographic homophily does not directly increase the perceived relationship quality. The authors find a significant direct effect of interpersonal communication on relationship commitment but no effect of commitment on perceived relationship quality. Both seem to play independent roles but are positively influenced through the emergence of trust. Research limitations/implications By applying demographic homophily and interpersonal communication as antecedents and trust as mediator and main driver, the authors research effects on perceived intra-organizational relationship commitment and perceived relationship quality. In detail, the authors confirm the hypothesized centrality of trust in intra-organizational relationships between demographic homophily, interpersonal communication and dependent variables of perceived relationship quality and relationship commitment. Nevertheless, the authors surprisingly find neither significant evidence that demographic homophily increases the perceived quality of a relationship, nor does it lead to higher communication intensity directly, even in an environment (i.e. Korea), where it would be expected. Practical implications Based on the findings of this study, there are several practical implications. Understanding the interpersonal relationship characteristics in an intra-organizational setting enables managers to optimize organizational efficiency and effectiveness. Intra-organizational relationships between employees’ are highly dependent on mutual trust as an indicator for relationship quality and relationship commitment. Organizations can also benefit from the understanding of the mechanisms of demographic homophily and interpersonal communication for the establishment of interpersonal trust as well. Originality/value Research about the effect of demographic homophily and interpersonal communication and the central role of trust in an intra-organizational approach to business relationships on perceived relationship quality and relationship commitment is scarce. The mutual testing of the effects and interaction of established constructs like demographic homophily, interpersonal communication and trust on perceived relationship quality and commitment constitutes the main contribution of this study to the literature on management and business relationships. The insights of this study about interpersonal bonding help companies to establish long-term business relationships.
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Saraih, Ummi Naiemah, Mohd Fo'ad Sakdan und Khofizhoah Mohd Karim. „The Relationships between Interpersonal Communication, Task Design and Job Performance“. Asia Proceedings of Social Sciences 2, Nr. 3 (02.12.2018): 49–53. http://dx.doi.org/10.31580/apss.v2i3.253.
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This study aims to investigate the relationship between interpersonal communication and task design towards job performance among employees from one of the Malaysian manufacturing company. The data is obtained from 152 employees from different levels of position. Both of hypotheses have been accepted based on the regression analysis results. Therefore, factors namely interpersonal communication and task design are found to be positively related with job performance among employees in this company. In detail, job performance is significantly related to interpersonal communication (r=.53) as well as task design (r=.54). As a conclusion, the management needs to enforce a good level of interpersonal communication and task design in order to increase the employees' performance level.
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Topic, Martina. „Editorial 28.4: Interpersonal communication and social listening“. Corporate Communications: An International Journal 28, Nr. 4 (30.05.2023): 537–43. http://dx.doi.org/10.1108/ccij-07-2023-175.
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Smart, Karl L., und Richard Featheringham. „Developing Effective Interpersonal Communication and Discussion Skills“. Business Communication Quarterly 69, Nr. 3 (September 2006): 276–83. http://dx.doi.org/10.1177/1080569906291231.
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Liu, Xuanxu, und Junhong Dong. „The Functions and Characteristics of Emojis and Memes in Intimate Interpersonal Online Communication“. International Journal of Languages, Literature and Linguistics 9, Nr. 5 (Oktober 2023): 350–55. http://dx.doi.org/10.18178/ijlll.2023.9.5.430.
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Emojis and memes have become prevalent in digital communication, particularly in intimate online chatting. This research analyzes the use of emojis and memes in intimate online chatting through the lens of rapport management theory, with a focus on two questions: 1) What are the characteristics of emojis and memes used in intimate online communication? 2) What are the functions of emojis and memes used in intimate online communication? Using ethnographic methods, data is collected from an online chatting group called “Siblings in law,” which consisted of four members. Our findings revealed three characteristics of emojis and memes used in intimate online chatting: 1) Emojis are used more often than memes, but memes are preferred by online interlocutors. 2) Different individuals have different preferences for emojis and memes, and they use emojis or memes that their friends like to use. 3) The same emoji used in a different context may convey different or even opposite meanings. Additionally, we found that emojis and memes in intimate online communication serve three functions: 1) They protect the face of interlocutors by upgrading praise and downgrading ordering utterances. 2) They help realize the association principle of the rapport management theory. 3) Certain types of emojis and memes assist in achieving the interactional goal of intimate online communication.
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Rosenthal, Robert. „Interpersonal Expectancies, Nonverbal Communication, and Research on Negotiation“. Negotiation Journal 4, Nr. 3 (Juli 1988): 267–79. http://dx.doi.org/10.1111/j.1571-9979.1988.tb00471.x.
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Karna, Wioleta, Ireneusz Stefaniuk und MohammadBagher Jafari. „Strategies for Managing Interpersonal Conflicts in Multicultural Teams“. KMAN Counseling and Psychology Nexus 2, Nr. 1 (2024): 84–90. http://dx.doi.org/10.61838/kman.psychnexus.2.1.13.
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Multicultural teams are becoming increasingly common in globalized work environments, bringing diverse perspectives that can foster innovation but also lead to complex interpersonal conflicts. The objective of this study was to explore effective strategies for managing these conflicts, with an emphasis on understanding the impact of communication styles, cultural norms, and conflict management strategies on team cohesion and performance. This qualitative study employed semi-structured interviews to collect data from 16 participants with diverse cultural backgrounds, who have experience in multicultural teams. Data analysis was conducted using NVivo software, focusing on thematic coding to achieve theoretical saturation. The interviews explored participants’ experiences and strategies related to conflict in multicultural settings. Three main themes were identified: Communication Styles, Cultural Norms and Values, and Conflict Management Strategies. Communication Styles included subcategories such as Language Barriers, Modes of Communication, Cultural Interpretations of Politeness, Conflict Escalation, and Resolution Techniques. Cultural Norms and Values encompassed Power Distance, Individualism vs. Collectivism, Uncertainty Avoidance, Long- vs. Short-Term Orientation, and Time Orientation. Conflict Management Strategies featured the Role of Cultural Mediators, Adaptive Leadership, Preventive Measures, Feedback Systems, and Reconciliation Processes. Effective management of interpersonal conflicts within multicultural teams requires a nuanced understanding of diverse communication styles, cultural norms, and proactive conflict resolution strategies. Tailored approaches that consider these elements can significantly enhance team dynamics and organizational productivity. Leaders and organizations are encouraged to implement adaptive leadership and cultural competency training to navigate and resolve conflicts effectively.
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Tobing, Suci Lumban Sakinah, und Khairuddin Khairuddin. „Hubungan Komunikasi Interpersonal dengan Kepuasan Kerja Karyawan PT. PLN (Persero) UP3 Pematang Siantar“. Jouska: Jurnal Ilmiah Psikologi 2, Nr. 1 (15.06.2023): 36–43. http://dx.doi.org/10.31289/jsa.v2i1.1706.
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This study purpose to determine the correlation between interpersonal communication with employee job satisfaction. Interpersonal communication is the communication process of between two or more people through verbal or non-verbal methods. Job satisfaction is measure of worker's positive feelings derives from their job, which is perceived from the comparison between actual work results and expected results. The population in this study is all employees of PT. PLN (Persero) UP3 Pematang Siantar, totaling 63 samples, used a total sampling method. The measuring instrument used is the Interpersonal Communication scale and the Job Satisfaction scale by using Likert scale. The data processing in this study used the Product Moment correlation method by Pearson. The results showed a correlation of rxy =0.488 with p = 0,000 (p0,05), means that there is a significant positive correlation between Interpersonal Communication and Job Satisfaction. It means that the better the Interpersonal Communication, the higher the Job Satisfaction. Interpersonal Communication provides an effective contribution of 23.8%. while the remaining other factors that influence in this study that are not visible, that are opportunities for advancement, job security, salary, company and management, supervision (supervise), intrinsic factors of work, working conditions, social aspects of work and facilities.
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Sigit, Bambang, und Choirul Insyiah. „PENGARUH PENGELOLAAN SUMBER DAYA MANUSIA, KOMUNIKASI INTERPERSONAL DAN MOTIVASI KERJA YANG BERDAMPAK PADA KINERJA KOPERASI SETIA BUDI WANITA MALANG“. Sintesa 2, Nr. 02 (05.07.2023): 18–31. http://dx.doi.org/10.30996/sintesa.v2i02.8889.
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This study was conducted to analyze and reveal the influence of human resource management and interpersonal communication on work motivation, which in turn affects the performance of cooperatives. The research design employed in this study is qualitative, and the data were collected through questionnaires and interviews from 75 respondents who are members and administrators of cooperatives. The results of this study demonstrate that human resource management and interpersonal communication have a significant influence on the work motivation of administrators and members in cooperative settings. Additionally, work motivation significantly affects the performance of cooperatives. This implies that interpersonal communication and motivation are key factors in successfully improving the performance of cooperatives, particularly in relation to the implementation of human resource governance, communication, and work motivation among cooperative administrators and members.
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Muslimin, Khoirul, und Khoirul Umam. „KOMUNIKASI INTERPERSONAL ANTARA KIAI DAN SANTRI DALAM MENANAMKAN NILAI-NILAI AKHLAKUL KARIMAH DI PONDOK PESANTREN AL- MUSTAQIM BUGEL“. An-Nida : Jurnal Komunikasi Islam 11, Nr. 1 (14.08.2019): 23–38. http://dx.doi.org/10.34001/an.v11i1.934.
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Interpersonal communication is fairly effective in telling, giving opinions or changing a person's behavior, because communication is reciprocal and the response from the communicant can be known directly. The purpose of this study was to determine the interpersonal communication processes and strategies between kiai and santri in instilling moral moral values in the Al-Mustaqim Islamic Boarding School of Bugel's son. This type is qualitative research w ith a hermeneutic phenomenology approach. The subjects of this study were kiai, administrators and students of the Islamic Boarding School Al-Mustaqim, the son of Bugel whose samples were taken through a snowball sampling technique. While the object is the process and interpersonal communication strategy. Data collection techniques are carried out by observation, documentation, interviewing and then the data is analyzed by data analysis methods, data reduction , data coding and data analysis. The results of this study are interpersonal communication processes and strategies carried out between kiai and santri in instilling akhlakul karimah values in Al-Mustaqim Islamic Boarding School in Bugel Village, namely direct communication with two forms of processes, namely the process of interpersonal communication in the session pengajian (through sorogan recitation method in dyadic communication and bandongan in small group communication) and non-recitation interpersonal communication process in (1) Boarding School Management Consultation: (2) Development of santri: (3) Special consultation. And interpersonal communication strategies, namely: (1) Dangled Carrot Strategy: (2) Dependent Sword Strategy.
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Ahmadi, Farhan, und Rita Destiwati. „Analysis of the Effectiveness of Barista Interpersonal Communication (Case Study at Siliwangi Coffee Shop, Bandung)“. Journal of Accounting Research, Organization and Economics 2, Nr. 3 (27.02.2020): 243–52. http://dx.doi.org/10.24815/jaroe.v2i3.15226.
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Objective – This study aims to analyze the effectiveness of interpersonal communication in selected coffee shops in Siliwangi, Bandung, Indonesia. This study is drawn on the phenomenon of the importance of baristas having effective interpersonal communication skills in line with the recent growth of coffee shops.Design/methodology – To explain the social reality that occurs naturally in Kedai Kopi Siliwangi this study utilizes descriptive qualitative methods to describe the role of interpersonal communication that occurs between baristas and customers in increasing customer loyalty.Results – In general interpersonal communication has been carried out effectively and is able to change the attitudes and behavior of customers. Barista of Kedai Kopi Siliwangi has mostly fulfilled the five aspects of the effectiveness of interpersonal communication, except that the aspect of empathy is still not optimal.Limitation/Suggestion – This study may be limited in covering more comprehensive aspects of communication strategies. Future studies are hence suggested to embark research on effective management and communication strategies, both verbal and digital visual in the coffee shop. These themes can complement the viewpoints and expectations of the community towards the growing coffee shop.
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Booth-Butterfield, Melanie, Melissa Bekelja Wanzer, Nancy Weil und Elyse Krezmien. „Communication of Humor During Bereavement: Intrapersonal and Interpersonal Emotion Management Strategies“. Communication Quarterly 62, Nr. 4 (25.07.2014): 436–54. http://dx.doi.org/10.1080/01463373.2014.922487.
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Meng, Xiaoxiao. „From Interpersonal Privacy to HumanTechnological Privacy: Communication Privacy Management Theory Revisited“. Technical Communication 71, Nr. 2 (01.05.2024): 72–88. http://dx.doi.org/10.55177/tc304825.
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Purpose: Communication privacy management (CPM) theory is a major theory explaining the tensions between disclosing and concealing private information in interpersonal communication. By considering differences in interpersonal and human-technology information disclosure and drawing on existing work related to privacy and technology, this article presents CPM theory as a broad theoretical framework for human-technology privacy boundary management. Method: This research employed a speculative theoretical approach by drawing on existing literature and synthesizing it to both apply and extend CPM theory’s propositions to human-technology privacy boundary management. Results: CPM theory can be applied to understand the dynamics of human-technology information disclosure and should incorporate technological literacy as a key consideration in human-technology privacy boundary management. Legal ties characterize human-technology privacy boundary coordination instead of social ties. Additionally, in human-technology information disclosure contexts, CPM theory should provide guidance regarding managing third parties that may gain access to information. Conclusion: CPM theory is the most comprehensive framework for how individuals manage privacy boundaries, be it in interpersonal or human-technology contexts. By considering technology as a property of technological actors instead of an actor itself, CPM theory in human-technology contexts becomes a flexible theoretical framework for understanding information disclosure and privacy boundary management, both for existing technologies (e.g., social media, online shopping platforms, artificial intelligence, Internet of Things) and future technologies.
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Purhonen, Pipsa, und Tarja Valkonen. „Measuring Interpersonal Communication Competence in SME Internationalization“. Journal of Intercultural Communication 13, Nr. 3 (30.11.2013): 1–14. http://dx.doi.org/10.36923/jicc.v13i3.664.
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This study examines interpersonal communication competence in the context of internationalization of small and medium sized enterprises. The article reports and analyses how the representatives of small and medium sized enterprises and the intermediary organizations assess their own and each others’ interpersonal communication competence. The discussion examines the validity and reliability of the assessment of interpersonal communication competence in international business collaboration.
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Ratmono, Barito Mulyo, Denok Kurniasih und Paulus Israwan Setyoko. „Exploring the Effects of Social Media and Cyberbullying on Senior High Schools Student Interpersonal Communication“. Journal of Law and Sustainable Development 11, Nr. 2 (14.07.2023): e411. http://dx.doi.org/10.55908/sdgs.v11i2.411.
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Objective: This study aims to analyze the relationship between Social Media on Students Interpersonal Communication and Cyberbullying on Students Interpersonal Communication in Senior High School Method: The method used in this study is quantitative to test the hypothesis taken from the research variables in numbers and then the data is analyzed using statistical procedures. Identification of Research Variables In order to test the research hypothesis, it is necessary to first state the identification of the research variables. The variables in this study are as follows: 1. Dependent variable: Interpersonal Communication 2. Independent variable: Influence of social media, cyberbullying. This study explains the causal relationship between variables through hypothesis testing. The population in this study were 560 parents of Senior High School Student. Data collection techniques in research were carried out by distributing questionnaires containing statements related to the variables studied. The measurement scale used for this research is a 7-point Likert scale. Data analysis uses the Partial Least Square (PLS) method. Result: Based on the results of the analysis, the P value <0.050 was obtained, so it was concluded that social media has a positive and significant relationship to Students interpersonal communication. Social media has an impact on interpersonal communication. Based on the results of the analysis, the P value <0.050 was obtained, so it was concluded that cyberbullying had a positive and significant relationship to Students interpersonal communication. Conclusion: Social media has a positive and significant relationship to Students Interpersonal Communication and cyberbullying has a positive and significant relationship to Students Interpersonal Communication. Based on the results of research and data analysis conducted by researchers regarding the process of interpersonal communication between victims and their friends in building a tendency to change cyberbullying towards negative emotions positive, it can be concluded that friends have influence in building tendencies to have positive emotional concepts. Research Implication: Social media presence requires further attention. Not to stop its development, but to maximize its use. It is important to increase the self-awareness of each user, considering that what is uploaded can affect self-image, and what is uploaded can affect the relationships that exist with other parties. Cyberbullying can occur in groups who know each other and groups of people who do not know each other. Cyberbullying can cause perpetrators to use false identities which cause perpetrators to feel free from existing social and normative rules. Cyberbullying can occur on social media such as Facebook, Myspace, and Twitter Originality/Value: The novelty of this research is the creation of a new model of the relationship Social Mediaon Senior High Schools Student Interpersonal Communication and CyberBullying on Senior High Schools Student Interpersonal Communication which has not been found in previous research.
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Wang, Yao, Xiaoou Bu, Yanjiao Wang, Yawen Du, Yu Liu und Pei Wang. „Association among Doctor-Patient Communication, Trust, and Patients’ Negative Stereotypes for Healthcare Professionals during COVID-19: A Cross-Sectional Study“. Journal of Nursing Management 2023 (26.12.2023): 1–8. http://dx.doi.org/10.1155/2023/5522135.
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Aim. The purpose of this study was to examine the association among doctor-patient communication, trust, and patients’ negative stereotypes for healthcare professionals during COVID-19. Background. Patients’ negative stereotypes for healthcare professionals have been considered a major cause of violence against healthcare professionals. During COVID-19, since the fear for illness could exacerbate patients’ negative stereotypes for healthcare professionals, therefore, how to inhibit patients’ negative stereotypes for healthcare professionals has become a top priority. Methods. From January 2020 to April 2020, a cross-sectional survey study was performed in which a total of 2000 patients were convenience-sampled from different regions of China. The survey measured doctor-patient communication, institutional trust, interpersonal trust, and patients’ negative stereotypes for healthcare professionals, respectively. After standardizing the total data scores, the association between doctor-patient communication, trust and patients’ negative stereotypes for healthcare professionals using the bootstrap method was built. Results. There was a moderate to the high correlation between doctor-patient communication, patients’ negative stereotypes for healthcare professionals, interpersonal trust, and institution trust (r = 0.36–0.68, p < 0.01). Mediation analysis showed that patients’ interpersonal trust (β = −0.25, 95% CI: −0.312–−0.209) than patients’ institution trust (β = −0.02, 95% CI: −0.042–−0.007) played a greater role in suppressing negative stereotypes through doctor-patient communication. Conclusions. Through communication, healthcare professionals and patients increase their familiarity and identification, thereby reducing patients’ negative stereotypes. Moreover, because interpersonal trust connotes emotional and cognitive trust, it was more beneficial than institution trust in reducing negative stereotypes. Implications for Nursing Management. The results of this study can tell governments, healthcare organizations, communities, and healthcare professionals that reducing violent behaviors based on negative stereotypes requires attention to institutional trust building, interpersonal trust development, and communication improvement.
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Henderson, Linda S. „The Contextual Nature of Interpersonal Communication in Management Theory and Research“. Management Communication Quarterly 1, Nr. 1 (August 1987): 7–31. http://dx.doi.org/10.1177/0893318987001001002.
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Smith, Rachel A., und Rachael E. Bishop. „Insights into stigma management communication theory: considering stigmatization as interpersonal influence“. Journal of Applied Communication Research 47, Nr. 5 (03.09.2019): 571–90. http://dx.doi.org/10.1080/00909882.2019.1675894.
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Niazkhani, Z., M. Berg, R. Bal und H. Pirnejad. „Intra-organizational Communication in Healthcare“. Methods of Information in Medicine 47, Nr. 04 (2008): 336–45. http://dx.doi.org/10.3414/me0502.
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Summary Objectives: Intra-organizational communication is mostly interpersonal. Synchronous interruptive communication is recognized as aprimary source of inefficiency anderror in healthcare, and there is much potential for information and communication technology (ICT) to improve such communication. As recently suggested, however, due to communication failures ICT can also compound medical errors. In this paper we analyze factors that restrict the role of ICT in improving interpersonal healthcare communication and suggest solutions. Methods: We critically analyzed the literature from a selection of diverse scientific disciplines. These were related to interpersonal communication, tothe role and place of standardization and computerization in its improvement, and to reducing medical errors. Results: Four possible scenarios were defined on how ICT can serve healthcare communication. Two differing conceptual frameworks about communication in health-care were discussed. Considering “information space” as apart of “communication space ” allows the recognition and control of the source of the semantic gaps in conventional standardization and an enhancement of the role of ICT in improving intra-organizational communication. Moreover, cognitive, social, and organizational dimensions of complexity in interpersonal communication can be managed. Three approaches to control the variability in those dimensions and to promote therole of ICT in intra-organizational communication were discussed. Conclusion: A multi-dimensional approach is required to promote the role of ICT in intra-organizational communication in healthcare. Parallel to conventional standardization, atleast three dimensions need to be addressed: controlling the effect of the social context, developing standard information processing skills, and most importantly, controlling variations in care practices’ performance.