Auswahl der wissenschaftlichen Literatur zum Thema „Fields of Research – 280000 Information, Computing and Communication Sciences – 280100 Information Systems“

The mobile phone has been regarded as one of the most significant inventions in the field of communications and information technology over the past decade. Due to the rapid growth of mobile phone subscribers, hundreds of phone models have been introduced. Therefore, customers may find it difficult to select the most appropriate mobile phone because of information overload. The aim of this study is to investigate web support for customers who are selecting a mobile phone. Firstly, all the models of mobile phones in the New Zealand market were identified by visiting shops and local websites. Secondly, a list of all the features of these mobile phones was collated from local shops, websites and magazines. This list was categorised into mobile phone properties and performance criteria. An experiment then compared three different selection support methods: A (mobile phone catalogue), B (mobile phone property selection) and C (mobile phone property and performance criteria selection). The results of the experiment revealed that selection support methods B and C had higher overall satisfaction ratings than selection support method A; both methods B and C had similar satisfaction ratings. The results also suggested that males and females select their mobile phones differently, though there was no gender preference in selection support methods.

This research focuses on developing a series of mobile learning applications for future 'beyond' classroom learning environments. The thesis describes the general use pattern of the prototype and explores the key factors that could affect users‘ attitudes towards potential acceptance of the mobile learning applications. Finally, this thesis explores the user acceptance of the mobile learning applications; and investigates the mobility issue and the comparison of applying learning activities through mobile learning and e-learning.

Online banking systems have become more common and widely used in daily life, bringing huge changes in modern banking transaction activities and giving us a greater opportunity to access the banking system anytime and anywhere. At the same time, however, one of the key challenges that still remain is to fully resolve the security concerns associated with the online banking system. Many clients feel that online banking is not secure enough, and to increase its security levels, many banks simply add more identity-checking steps or put on more security measures to some extent to give users the impression of a secure online banking system. However, this is easier to be said than done, because we believe that more identity-checking steps could compromise the usability of the online banking system, which is an inevitable feature in design of usable and useful online banking systems. Banks can simply enhance their security level with more sophisticated technologies, but this does not seem to guarantee the online banking system is in line with its key usability concern. Therefore, the research question raised in this thesis is to establish the relationships between usability, security and trustworthiness in the online banking system. To demonstrate these relationships, three experiments were carried out using the simulation of an online banking logon procedure to provide a similar online banking experience. Post questionnaires were used to measure the three concepts, i.e. usability, security and trustworthiness. The resulting analyses revealed that simply adding more identity-checking steps in the online banking system did not improve the customers? perceived security and trustworthiness, nor the biometric security technique (i.e., fingerprints) did enhance the subjective ratings on the perceived security and trustworthiness. This showed that the systems designer needs to be aware that the customer?s perception of the online banking system is not the same as that conceived from a technical standpoint.

This thesis describes a research work aimed at improving the interfaces of online discussion forums (ODFs) in relation to their functional support to enhance learning. These ODFs form part of almost all Learning Management Systems (LMSs) such as WebCT, Moodle and Blackboard, which are widely used in education nowadays. Although ODFs are identified as valuable sources to learning, their interfaces are limited in terms of providing support to students, such as in the areas of managing their postings as well as in facilitating them to quickly locate and obtain specified information. In addition, these systems lack features to support inter-institutional cooperation that could potentially increase knowledge sharing between students and educators of different institutions. The interface design objective of this study therefore was to explore and overcome the limitations identified as above, and enhance the effectiveness and efficiency of ODFs’ support to learning. Using a task centered design approach; the required features were developed, and implemented in a working prototype called eQuake (electronic Question answer knowledge environment). eQuake is a shared online discussion forum system developed as an add-on to a well-known open source e-learning platform (Moodle). This system was intended for use among interinstitutional students in New Zealand tertiary institutions that teach similar courses. The improved interface functionalities of eQuake are expected to enhance learning support in terms of widening communication among users, increasing knowledge base, providing existing matching answer(s) quickly to students, and exposing students to multiple perspectives. This study considers such improvements to ODF interfaces as vital to enable users to enjoy the benefits of technology-mediated environment. The perceived usefulness and ease-of-use of improved features in eQuake were evaluated using a quantitative experimental research method. The evaluation was conducted at three tertiary institutions in New Zealand, and the overall results indicated positive response, although some suggestions for improvement have been made in the evaluation. This thesis presents a review of the related literature, describes the design and development of a user interface, followed by its implementation in eQuake, and a description of the evaluation. The thesis concludes with recommendations for better interface design of ODFs and provides suggestions for future research in this area.

Health care providers internationally are facing challenges surrounding the delivery of high quality, cost effective services. The use of integrated electronic information systems is seen by many people working in the health sector as a way to address some of the associated issues. In New Zealand the primary health care sector has been restructured to follow a population based care model and provides services through not-for-profit Primary Health Organisations (PHOs). PHOs, together with their District Health Boards (DHBs), contributing service providers, and local communities, are responsible for the care of their enrolled populations. The Ministry of Health (MoH) is streamlining information sharing in this environment through improvements to computer based information systems (IS). By providing health professionals with improved access to required information within an appropriate time frame, services can be targeted efficiently and effectively and patient health outcomes potentially improved. However, the adoption of IS in health care has been slower than in other industries. Therefore, a thorough knowledge of health care professionals’ attitudes to, and use of, available IS is currently needed to contribute to the development of appropriate systems. This research employs a multiple case study strategy to establish the usage of IS by three New Zealand PHOs and their member primary health care providers (PHPs), with a focus on the role of IS in clinical decision support (CDS). A mixed method approach including semi-structured interviews and postal surveys was used in the study. Firstly, the research develops and applies a survey tool based on an adaptation of an existing framework, for the study of IT sophistication in the organisations. This provides the foundation for an in-depth study of the use of computerised CDS (eCDS) in the PHO environment. Secondly, a conceptual model of eCDS utilisation is presented, illustrating the variation of eCDS use by member general practitioner (GP) practices within individual organisations. Thirdly, five areas of importance for improving eCDS utilisation within PHO’s are identified, contributing information of use to organisations, practitioners, planners, and systems developers. Lastly, the research provides a structure for the study of the domain of eCDS in PHOs by presenting a research approach and information specific for the area.

Of all of the desktop software available, that for the implementation of a database is some of the most complex. With the increasing number of computer users having access to this sophisticated software, but with no obvious way to learn the rudiments of data modelling for the implementation of a database, there is a need for a simple, convenient method to improve their understanding. The research described in this thesis represents the first steps in the development of a tool to accomplish this improvement. In a preliminary study using empirical research a conceptual model was used to improve novice end users’ understanding of the relational concepts of data organisation and the use of a database software package. The results showed that no conclusions could be drawn about either the artefact used or the method of evaluation. Following the lead of researchers in the fields of both education and information systems, a design research process was developed, consisting of the construction and evaluation of a training artefact. A combination of design research and a design experiment was used in the main study described in this thesis. New to research in information systems, design research is a methodology or set of analytical techniques and perspectives, and this was used to develop a process (development of an artefact) and a product (the artefact itself). The artefact, once developed, needed to be evaluated for its effectiveness, and this was done using a design experiment. The experiment involved exposing the artefact to a small group of end users in a realistic setting and defining a process for the evaluation of the artefact. The artefact was the tool that would facilitate the improvement of the understanding of data modelling, the vital precursor to the development of a database. The research was conducted among a group of novice end users who were exposed to the artefact, facilitated by an independent person. In order to assess whether there was any improvement in the novices’ understanding of relational data modelling and database concepts, they then completed a post-test. Results confirmed that the artefact, trialled through one iteration, was successful in improving the understanding of these novice end users in the area of data modelling. The combination of design research and design experiment as described above gave rise to a new methodology, called experimental design research at this early juncture. The successful outcome of this research will lead to further iterations of the design research methodology, leading in turn to the further development of the artefact which will be both useful and accessible to novice users of personal computers and database software. This research has made the following original contributions. Firstly, the use of the design research methodology for the development of the artefact, which proved successful in improving novice users’ understanding of relational data structures. Secondly, the novel use of a design experiment in an information systems project, which was used to evaluate the success of the artefact. And finally, the combination of the developed artefact followed by its successful evaluation using a design experiment resulted in the hybrid experimental design research methodology. The success of the implementation of the experimental design research methodology in this information systems project shows much promise for its successful application to similar projects.

Some disciplines are inherently complex and challenging to learn. This research attempts to design an instructional strategy for CBL systems to simplify learning certain complex domains. Firstly, problem transformation, a constructionist instructional technique, is used to promote active learning by encouraging students to construct more complex artefacts based on less complex ones. Scaffolding is used at the initial learning stages to alleviate the difficulty associated with complex transformation processes. The proposed instructional strategy brings various techniques together to enhance the learning experience. A functional prototype is implemented with Object-Z as the exemplar subject. Both objective and subjective evaluations using the prototype indicate that the proposed CBL system has a statistically significant impact on learning a complex domain. CBL systems include Learner models to provide adaptable support tailored to individual learners. Bayesian theory is used in general to manage uncertainty in Learner models. In this research, a fuzzy logic based locally intelligent Learner model is utilized. The fuzzy model is simple to design and implement, and easy to understand and explain, as well as efficient. Bayesian theory is used to complement the fuzzy model. Evaluation shows that the accuracy of the proposed Learner model is statistically significant. Further, opening Learner model reduces uncertainty, and the fuzzy rules are simple and resemble human reasoning processes. Therefore, it is argued that opening a fuzzy Learner model is both easy and effective. Scaffolding requires formative assessments. In this research, a confidence based multiple test marking scheme is proposed as traditional schemes are not suitable for measuring partial knowledge. Subjective evaluation confirms that the proposed schema is effective. Finally, a step-by-step methodology to transform simple UML class diagrams to Object-Z schemas is designed in order to implement problem transformation. This methodology could be extended to implement a semi-automated translation system for UML to Object Models.

Māori have entered a period of development that, more than ever before, requires them to explore complex options and make careful decisions about the way forward. This complexity stems from three particular areas. First, from having essentially two sets of rights, as New Zealanders and as Māori, and being active in the struggle to retain those rights. Second, from trying to define and determine development pathways that are consistent with their traditional Māori values, and which align with their desire to participate in and enjoy a modern New Zealand and a global society. Third, from attempting development within a political and societal environment that is governed by a different and dominant culture. Māori, historically and contemporarily, have a culture that leads them to very different views of the world and development pathways than pakeha New Zealanders (D. Marsden, 1994, p. 697). Despite concerted effort and mis placed belief the Māori world view has survived and is being adopted by Māori youth. The Māori worldview sometimes collides with the view of the governing pakeha culture of New Zealand, which values rights, assets and behaviours differently. Despite these differences and the complexities it remains important to measure progress and inform debate about best practice and future options. In this regard, statistical information is crucial, and is generally recognised as one of the currencies of development (World Summit of the Information Society, 2003). Māori increasingly desire to measure and be informed about the feasibility and progress of their development choices in a way that is relevant to their values and culture. Where a Māori view of reality is not present there is a high risk that decisions and actions will reflect a different worldview, will fail to deal with cultural complexities, and ultimately will not deliver the intended development outcomes.

In 1997, the first human case of avian influenza infection was reported in Hong Kong. Since then, avian influenza has become more and more hazardous for both animal and human health. Scientists believed that it would not take long until the virus mutates to become contagious from human to human. In this thesis, we construct avian influenza with possible mutation situations in bird-human systems. Also, possible control measures for humans are introduced in the systems. We compare the analytical and numerical results and try to find the most efficient control measures to prevent the disease.

It has been suggested 'expert systems' might have a significant role in the future through enabling many more people to access human experts. It is, therefore, important to understand how potential users interact with these computer systems. This study investigates the effect of extension agents' attitudes towards the features and use of an example expert system for rice disease diagnosis and management(POSOP). It also considers the effect of extension agents' personality traits and intelligence on their attitudes towards its use, and the agents' perception of control over using it. Answers to these questions lead to developing better systems and to increasing their adoption. Using structural equation modelling, two models - the extension agents' perceived usefulness of POSOP, and their attitude towards the use of POSOP, were developed (Models ATU and ATP). Two of POSOP's features (its value as a decision support tool, and its user interface), two personality traits (Openness (0) and Extraversion (E)), and the agents' intelligence, proved to be significant, and were evaluated. The agents' attitude towards POSOP's value had a substantial impact on their perceived usefulness and their attitude towards using it, and thus their intention to use POSOP. Their attitude towards POSOP's user interface also had an impact on their attitude towards its perceived usefulness, but had no impact on their attitude towards using it. However, the user interface did contribute to its value. In Model ATU, neither Openness (0) nor Extraversion (E) had an impact on the agents' perceived usefulness indicating POSOP was considered useful regardless of the agents' personality background. However, Extraversion (E) had a negative impact on their intention to use POSOP in Model ATP indicating that 'introverted' agents had a clear intention to use POSOP relative to the 'extroverted' agents. Extension agents' intelligence, in terms of their GPA, had neither an impact on their attitude, nor their subjective norm (expectation of 'others' beliefs), to the use of POSOP. It also had no association with any of the variables in both models. Both models explain and predict that it is likely that the agents will use POSOP. However, the availability of computers, particularly their capacity, are likely to impede its use. Although the agents believed using POSOP would not be difficult, they still believed training would be beneficial. To be a useful decision support tool, the expert system's value and user interface as well as its usefulness and ease of use, are all crucially important to the preliminary acceptance of a system. Most importantly, the users' problems and needs should be assessed and taken into account as a first priority in developing an expert system. Furthermore, the users should be involved in the system development. The results emphasise that the use of an expert system is not only determined by the system's value and its user interface, but also the agents' perceived usefulness, and their attitude towards using it. In addition, the agents' perception of control over using it is also a significant factor. The results suggested improvements to the system's value and its user interface would increase its potential use, and also providing suitable computers, coupled with training, would encourage its use.