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1
Wang, Haihong. „Co-designing hair care experience“. University of Cincinnati / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1291052568.
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Hill, Sally A. „The experience of the clinical social worker treating multiple personality disorder“. Click here for text online. The Institute of Clinical Social Work Dissertations website, 1993. http://www.icsw.edu/_dissertations/hill_1993.pdf.
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Dissertation (Ph.D.) -- The Institute for Clinical Social Work, 1993.A dissertation submitted to the faculty of the Institute of Clinical Social Work in partial fulfillment for the degree of Doctor of Philosophy.
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Pollard, Lee W. „Social worker experience of fatal child abuse : an interpretive phenomenological analysis“. Thesis, Sheffield Hallam University, 2014. http://shura.shu.ac.uk/20784/.
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This research project is an interpretative phenomenological analysis (IPA) of the lived experiences of four social work practitioners who have been directly involved in cases of fatal child abuse. Through the use of semi-structured interviews, detailed narrative and hermeneutic analysis, the research examines how the tragedies impacted upon the workers in both personal and professional capacities and locates those experiences within the relevant organisational context. Within the research, the workers recount their experiences relating to such issues as the support and supervision they received following the children's deaths, their experiences of the review process and the short and longer term impact of the deaths upon their social work practice and their personal relationships. Analysis of the workers' accounts reveals that all were significantly affected in different ways by the tragedies; however their emotional and support needs were largely ignored by the organisations in which they practiced. Although there are some examples of good practice, it is apparent that on a number of occasions the needs of the organisation were prioritised above the individual needs of the participants. The study reveals that following the children's deaths, the support and supervision the social workers received was often inappropriate and inconsistent and the serious case reviews that were undertaken further contributed to the isolation and blame already being experienced by the workers involved. The theoretical analysis within the study relates the workers experiences to Doka's (2002) typology of disenfranchised grief, Nagel's (1979) concept of "moral luck" and also Hawkins and Shohet's (1989) model of effective supervision. The study introduces a new concept developed by the author. Termed the "personification of systemic failure", this concept highlights how such factors as media responses, organisational culture, working practices and the serious case review system, combine to provide a means by which systemic failures are minimised and ignored infavour of attributing blame to the actions or inaction of individual social work practitioners. The penultimate section of the study contains a detailed discussion of the research findings and also makes a number of recommendations for future research and practice initiatives in the area of fatal child abuse. The paper is concluded by a personal, reflective account of the "research journey" undertaken by the author during the study.
4
Nolan, Michael Andrew. „Multiple-spell absences under an experience-rated sickpay scheme“. Thesis, University of York, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.239810.
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Hsu, Tsui Hua. „Understanding the health experiences of Taiwanese workers“. Queensland University of Technology, 2007. http://eprints.qut.edu.au/16476/.
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This thesis attempt to uncover the qualitative different ways that Taiwanese workers experienced health. Workers' health is important to a country's economic, cultural and social development. Both Taiwanese government and health professionals acknowledgement the importance of health. A considerable amount of literature has been released over the past two decades in Taiwan around related issues. Most published research has reported investigation into occupational disease diagnosis, disease prevention, safety behaviours and health-related intervention for behaviour change. None has addressed the health experiences of workers. To address this gap in knowledge and literature, phenomenographic research has been completed to identify and describe the ways in which Taiwanese workers in an industrial complex experience health. In-depth interview was undertaken with eighteen participants. The interview was tape-recorded and then transcribed verbatim. Data was collected in Mandarin or Taiwanese and analysed in Chinese. This avoids the loss or change of original meaning during the translation process. Significant quotations were then translated to English by the principal researcher. Discussions between the researcher and supervisor, and between researcher and another native English speaker who is be able to read Chinese were continuous through the analysis process to ensure that the English translation is as close possible as to the original meaning. The outcomes of the research have been the identification of five conceptions of health which together represent understanding of the experience and the meaning of health. The five distinct conceptions are: health is absence of disease; health is a holistic view of the body function; health is a reward of doing 'good' deeds; health as living a healthy lifestyle; and health as a consequence of stress management. All conceptions combined constitute an outcome space that represents the referential and structural relationship between conceptions. The research outcomes contribute to an understanding of how a group of Taiwanese workers were aware of their health experience and have significant implications for health professionals in developing and conducting health intervention, for policy makers in planning occupational health policies, for describing health with a cultural context and for educators of health professionals. Furthermore, this research provides the basis for further research into specific aspects of health and its meaning in different work settings.
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Brand, Adriaan Cornelius. „Exploring experiences of co-worker trust, relatedness and vitality in a Music Therapy well-being intervention in a South African bank“. Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/40283.
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A qualitative research project was conducted to explore experiences of co-worker trust,
relatedness and vitality through a short-term Music Therapy intervention designed to promote
well-being. Thirteen adults who work at a branch of a South African bank in the Cape
Winelands in the Western Cape Province of South Africa participated in the study. Six Music
Therapy sessions were conducted in work time. Focus groups were conducted before and
after the intervention. Data were generated by means of transcription of the focus groups, and
thick description of selected Music Therapy session video clips. Data were analysed by means
of content analysis through data-driven, open coding, followed by two levels of categorisation
and theme extraction (Ansdell & Pavlicevic, 2001; Gibbs, 2007; Graneham & Lundman, 2004;
Hsieh & Shannon, 2005; Punch, 1998). Findings suggest that participants experienced
meaningful shifts in experience on all three of the identified focus construct dimensions, as
well as on the dimensions of individual competence and autonomy. Further emerging
questions were explored regarding the transferability of gains made in the Music Therapy
space to the work context. It was proposed that increased experiences of autonomy,
competence, and vitality in the therapy space supported the development of trust and enriched
relatedness across both work and therapy contexts. Trust and relatedness gains were
proposed to be longer-lasting. A progression of relatedness development phases was
proposed, through which participants may have been able to achieve notable outcomes
pertaining to improved communication, decreased conflict, increased cooperation and interpersonal
support.Dissertation (MMus)--University of Pretoria, 2014.
gm2014
Music
unrestricted
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Beuster, Vivette. „The co-construction of experience during multicultural group encounters“. Thesis, University of Surrey, 2007. http://epubs.surrey.ac.uk/843884/.
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Researchers have examined non-native English speaking (NNES) student integration problems and survival strategies in U.S. academic classes mainly from NNES student perspectives. Noticeably scarce or absent are studies investigating the role of U.S. students during multicultural interactions, the impact of NNES students on U.S. students, or the socially constructed nature of group work. Guided by a social constructionist methodology, this study approached group work interaction from both a U.S. and NNES college student perspective. Intensive interview data were gathered and analysed by employing constructivist grounded theory strategies, which exposed behaviours and processes participants reported using in groups. Discourse analysis was used to gain a deeper understanding of what participants tried to achieve with their language. The findings confirm that multicultural interaction is extremely complex and changeable and poses difficult but different interpersonal problems for both parties, though NNES students are more profoundly affected. Analyses suggest that students used a discourse of difference to position themselves and others. In the discourse, U.S. student group work conduct was used as the standard against which NNES student behaviour was measured. The discourse favoured U.S. students and disturbed power circulation accordingly. Positioning acts and story lines anchored in the discourse seemed to be part of changeable substructures, specific to the individual and the situation. The substructures, consisting of needs and expectations, formed the local moral order that determined participants' rights and duties. Positioning involved complicated decisions about whether individuals should take social risks, leave comfort zones, reposition themselves, revise story lines, perform emotion work, or change ideas and expectations. Consequences of decisions were group inclusion or exclusion, becoming visible or invisible in class, and learning or not learning from group encounters. Trying to alleviate U.S.-NNES group interaction problems involves a broad approach that includes creating institutional commitment to diversity through setting meaningful educational goals and making individuals aware of personal stakes and responsibilities.
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Rydzik, Agnieszka. „(In)visible lives : a visual and participatory exploration of the female migrant tourism worker experience“. Thesis, Cardiff Metropolitan University, 2014. http://eprints.lincoln.ac.uk/14953/.
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Following the 2004 EU accession of the eight Central and Eastern European (CEE) countries, the landscape of UK tourism workplaces transformed. Large numbers of predominantly young, female and educated migrants entered the industry through mostly entry level roles. Despite their significant contribution to the industry, the experiences of female migrant tourism workers remain under-researched. This study explores the experiences of CEE migrant women employed in low wage tourism positions. It examines how gender, age and ethno-nationality intersect and how media discourses of Eastern European migration together with stigmatizing low status tourism work impact on female migrants’ employment experiences and career opportunities. Additionally, it gives insight into the intersecting motivations for CEE women to migrate and enter tourism, with tourism workplaces both facilitating and restricting their occupational mobility. The exploration of participants’ employment experiences reveals tourism workplaces as hostile environments for migrant women, with complex power relations and limitations to career progression for those highly educated. Nonetheless, despite working in exploitative environments, CEE migrant women emerge not only as passive victims but also as active agents confronting inequalities and asserting their rights. Underpinned by feminist participatory action research, hopeful tourism and the theory of intersectionality, the study adopts a visual and participatory methodology. It employs a range of qualitative research methods, both conventional and innovative. Through its empowering and transformative approach, the study actively engages participants in the research process, gives in-depth insight into their multifaceted experiences, as well as fostering co-learning and reaching wider audiences via a public engagement community event. In this way, the research gives voice and visibility to this often disempowered minority group as well as advancing research theory and practice. The study demonstrates how the application of visual methods allows for participants to create representations of their experiences and unveil the multilayered nature of their realities.
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Hughes, Lawrence G. „Exploring the Experience of the African-American Male Worker Assigned to the African-American Male Leader“. THE GEORGE WASHINGTON UNIVERSITY, 2012. http://pqdtopen.proquest.com/#viewpdf?dispub=3489793.
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Malmquist, Lynne Diane. „Worker resistance in the life strategies of women, a study of secretarial labour, skill, and experience“. Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp04/mq20794.pdf.
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Parente, Mary. „Experience of Supervision Scale: The Development of an Instrument to Measure Child Welfare Workers' Experience of Supervisory Behaviors“. VCU Scholars Compass, 2011. http://scholarscompass.vcu.edu/etd/2430.
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The purpose of this study was to develop and test the Experience of Supervision Scale, which measures the experience of supervisory behaviors from the perspective of child welfare workers. Child welfare supervision is gaining increased attention as states struggle to improve performance measures of their child welfare systems. However, the lack of a standardized instrument which measures supervision through an analysis of supervisory behaviors from the supervisee’s perspective has hindered efforts in these areas. The Experience of Supervision Scale is based on Kadushin’s three function casework supervision model of supervision (administrative, educational, and supportive) which was chosen as the theoretical framework due to this model’s emphasis on public agency clinical case work practice. Scale items were generated through focus groups of child welfare workers and supervisors. Items were reviewed by an expert panel and the scale was then administered to a statewide sample of 165 child welfare workers. The refined Experience of Supervision Scale consists of 32 items. In this study, it demonstrated high internal consistency with a Cronbach’s alpha of .962. Factor analysis yielded a three factor solution consistent with the casework model of supervision’s structure, while also suggesting slight modifications to the model. The three factors derived included: Performance Support, Emotional support/Availability, and Administrative activities. The results of this study suggest that the Experience of Supervision Scale has appropriate psychometric properties for use in complex research in which casework supervision is a variable.
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Pottaki, Iphigenia. „Competition and co-operation in Europe : new perspectives, old ideas and the experience of Greek co-operatives“. Thesis, University of Oxford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.365528.
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Kvarnåsen, Josefine. „Hi, I am the new digital co-worker : A qualitative study on employees within the public sector’s expectations and experiences of implementing AI chatbots“. Thesis, Högskolan Väst, Avd för informatik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-16876.
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Chatbots are becoming increasingly common within both private and public sectors as they are implemented for organizations to provide service at any time. Within related research on the topic, the focus lies on the private sector and chatbot users, while the research on how chatbot implementation may affect the employees within the public sector is lacking. The focus of this thesis is therefore to provide more information about chatbot implementation within the public sector. More specifically, to understand how the employees expect and experience that the implementation of chatbots can affect them in their work and ways to communicate information. In this study, eight semi-structured interviews with a duration of one hour each were conducted, where the interviewees were employees in municipalities and universities who are working with chatbot implementation. The results show that the interviewees expect that there will be a decreased workload and increased time to work on more complex tasks. However, the time that is liberated because of the chatbot needs to be reinvested into its upkeep, and the interviewees experience that new tasks are added to fill that time, indicating that their expectations are unfulfilled. The results also show that the interviewees expect the chatbot to increase their availability and that it will be a new, less formal way to communicate information. It is experienced that people can contact them any time through the chatbot. They experience that the chatbot uses a simple language to communicate information and that it presents information like it would be presented by a human.
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Guo, Moran, und Kristin Johansson. „"Omstart" : En studie om co-creation inom scenkonst“. Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-155422.
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The process of value creation is rapidly shifting from a product- and firm-centric view to personalized consumer experience today. Informed, networked, empowered and active consumers are increasingly co-creating value with the firm. The interaction between the firm and the consumer as well as the experience factor plays an increasingly important role in determining the success of a company’s offering. In this study, a special type of co-creating experience is investigated - “omstartspex” - where the audience is interacting with actors during the play. Drawing from results of three focus group interviews, this study attempts to understand the effect of co-creation on customer experience and its three dimensions - emotional, cognitive and relational. The co-creation process, demanding for both firm and consumers, raises important questions for managers in terms of operational efficiency and control over product quality, etc. Apart from it, the empirical results show that co-creation indeed has positive effect on customer experience. It creates unique customer experiences, strengthens the relationship between consumer (audience) and firm (actors). This, in turn, leads to an increasing level of customer satisfaction and loyalty.
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McCann, Daniel Bernard. „Possible selves : co-experience, orthopractic transformation, and late medieval religious literature“. Thesis, Queen's University Belfast, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.534623.
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Parsons, Linda T. „Fourth graders as co-researchers of their engaged, aesthetic reading experience“. Connect to this title online, 2004. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1100366337.
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Thesis (Ph. D.)--Ohio State University, 2004.Title from first page of PDF file. Document formatted into pages; contains xiv, 287 p.; also includes graphics. Includes bibliographical references (p. 273-287).
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McKenzie, David L. McKenzie. „Prototyping with Co-designers to Imagine Future Experiences“. The Ohio State University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=osu1468586592.
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Meuller, Matilda, und Marielle Karjalainen. „“Vi är inte bara här för att uträtta jobbet utan vi är också här för vårt psykosociala mående.” : En kvalitativ studie av medarbetares upplevelser av att arbeta inom arbetsintegrerande sociala företag“. Thesis, Högskolan i Halmstad, Akademin för hälsa och välfärd, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-45078.
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The purpose of this study is to examine co-workers' experience of working within WISE and their perceived position in the company and at the labor market. The study also aims to investigate whether WISE contributes to perceived participation for co-workers, which is an ambition among these companies. The study answers three questions at issue; (1) How do co-workers within WISE perceive their work? (2) How do co-workers perceive their position and importance within the company and in the labor market? (3) How does work within WISE contribute to participation at the workplace? The study is based on a qualitative research method with an abductive approach. The questions at issue have been answered through eight semi-structured interviews with co-workers within two WISEs. The empirical material has then been analyzed on the basis of previous research linked to WISE and work, as well as our theoretical starting points, which are Empowerment, The work-first principle, Participation and SOC. The main results of the study shows that co-workers within the WISEs we have had contact with value work highly and as an important part of their lives. The work is described as meaningful as it provides the co-workers with a connection to colleagues and a place to be. The co-workers answers further indicate that they do not experience themselves as participants in an employment activity, but they see their position in the labor market as working individuals. By being active within a WISE, the co-workers have gained a sense of empowerment. The methods for how participation is achieved are similar between the two companies, where staff meetings are mentioned as the main strategy. The level of participation varies between co-workers, but what they all have in common is that they experience participation at the workplace. In this way, work within WISE have contributed to participation.Studien har som syfte att undersöka medarbetarnas upplevelse av att arbeta inom ASF och deras upplevda ställning på företaget samt arbetsmarknaden. Studien syftar även till att undersöka huruvida ASF bidrar till upplevd delaktighet för medarbetarna, vilket är en ambition bland dessa företagen. Studien besvarar tre frågeställningar; (1) Hur upplever medarbetare inom ASF sitt arbete? (2) Hur upplever medarbetare sin position och betydelse inom företaget och på arbetsmarknaden? (3) Hur bidrar arbeten inom ASF till delaktighet på arbetsplatsen? Studien utgår från en kvalitativ forskningsmetod med en abduktiv ansats. Frågeställningarna har besvarats genom åtta semistrukturerade intervjuer med medarbetare inom två ASF. Det empiriska materialet har därefter analyserats utifrån tidigare forskning kopplat till ASF och arbete, samt våra teoretiska utgångspunkter vilka är Empowerment, Arbetslinjen, Delaktighet och KASAM. Studiens huvudresultat visar att medarbetare inom de ASF vi haft kontakt med värderar arbete högt och som en viktig del av deras liv. Arbetet beskrivs som meningsfullt då det tillför för medarbetarna ett sammanhang med kollegor och en plats att vara. Medarbetarnas svar tyder vidare på att de inte upplever sig som deltagare i en sysselsättningsverksamhet utan de ser sin position på arbetsmarknaden som arbetande individer. Genom att vara verksamma inom ASF har medarbetarna erhållit en känsla av empowerment. Metoderna för hur delaktighet uppnås är liknande mellan de två företagen där personalmöten nämns som den främsta strategin. Nivån av delaktighet varierar mellan medarbetarna men gemensamt är att de alla upplever delaktighet på arbetsplatsen. På så sätt har arbete inom ASF bidragit till delaktighet.
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Harper, Cary L. „Perceptions of the co-teaching experience: Examining the views of teaching staff and students“. Marietta College / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=marietta1241468954.
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Barksdale, Jeremy Totton. „Social Integration in Agile User Experience: Building Social Capital in Agile User Experience Software Teams“. Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/50557.
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As the practice of software engineering matures, project teams are leveraging the expertise of those with a background in other disciplines such as user experience. This multidisciplinary collaboration has implications on how user experience is incorporated into the software they produce. It also has consequences for the interaction within the team. This research aims to address the implications and consequences by explaining and evaluating the impact of socio-cognitive factors and governance forms on agile user experience software teams. The objective is to support multidisciplinary agile user experience software teams in managing their interaction as a means to improving how user experience knowledge is managed. Results from a qualitative comparative analysis (QCA) were that: a combination of trust and shared meaning are associated with the impediment of knowledge construction and dissemination; a combination of lead governance, trust, and shared meaning are associated with knowledge dissemination; and a combination of lead governance and shared meaning are associated with the impediment of knowledge use. Review from an expert review of the Team Interaction Framework were that there are benefits to using the framework and ways to ease it use, but also limitations and anticipated challenges to its application. The findings from this research suggest that each theoretical component of the framework is relevant, but it is unclear whether the structural dimension is useful when studying agile user experience teams given environment similarity across teams. The contributions of this research are the Team Interaction Framework as a guide to evaluating the social interaction in agile user experience teams, a method for assessing the social interaction in agile user experience teams via a Team Interaction Assessment, and lightweight practices for improving the social interaction in these teams.Ph. D.
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Costa, Daniel Ferreira da. „Co-criação: uma perspectiva do consumidor“. Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-11112013-152347/.
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Os consumidores da era da Internet estão cada vez mais informados, ativos, com mais opções de escolhas, e, por isso, mais exigentes e difíceis de satisfazer. Atualmente, as empresas procuram oferecer experiências junto com seus produtos e serviços buscando gerar valor para o cliente. A co-criação de valor acontece quando o consumidor cria produtos e experiências em trabalho conjunto com a empresa ou marca. Essa prática vem sendo tratada na literatura como estratégia da empresa, mas há poucos trabalhos publicados sobre co-criação do ponto de vista dos clientes. Esta dissertação tem o objetivo de entender como se dá o envolvimento com o processo de co-criação a partir da ótica dos consumidores, buscando contribuir para a lacuna de conhecimento sobre o tema. Um quadro teórico conceitual foi montado a partir da literatura sobre co-criação, sobre experiência de marca e sobre atitudes, identificando os conceitos fundamentais para se entender o fenômeno sob análise. Tal quadro foi base para realização de nove entrevistas em profundidade com consumidores que participaram de um caso de co-criação e analisadas por meio da técnica de análise de conteúdo. Os resultados apresentaram 31 categorias relacionadas à co-criação, destacando entre elas 20 sentimentos distintos gerados a partir das experiências vivenciadas pelos consumidores. Foram identificados elementos antecedentes do comportamento co-criador, destacando atitudes positivas para a realização de ações em ambientes presenciais, interação entre empresa-consumidor, consumidor-consumidor e inspirações da empresa para incentiva novas ideias. O grupo influenciador representado por professores e o tempo como fator limitante no controle percebido dos consumidores completam os antecendentes encontrados sobre o comportamento co-criador. A contribuição do trabalho se deve ao fato de capturar experiências e impressões do tema co-crição sob a perspectiva dos próprios consumidores co-criadores.Consumers of the Internet age are increasingly informed, active, with more options to choose, and therefore, they are more demanding and difficult to be satisfied. Currently, companies seek to offer experiences with their products and services to the generate value for their customer. The co-creation of value occurs when the consumer creates products and experiences together with the company or brand. This action has been studied in the literature as a company\'s strategy, but there are few published studies on co-creation from the customer\'s point of view. This dissertation aims to understand how is the process of co-creation from the consumers perspective, seeking to contribute to the lack of studies on this subject. The theoretical concepts were studied from the literature of co-creation, of brand experience and of attitudes, aiming to identify the main concepts to understand the phenomenon studied. Such framework was the basis to conduct in-depth interviews with nine consumers who participated in a case of co-creation, the interviews were analyzed with the content analysis technique. The results presented 31 categories related to co-creation, highlighting, among them, 20 distinct feelings generated from the consumers\' experiences. Antecedents elements of the co-creator behavior were identified, emphasizing the positive attitudes to perform actions in face-to-face environments, the business-consumer and consumer-consumer interactions, and the company inspirations to encourage new ideas. The group of influencers, represented by teachers, and time as a limiting factor of the consumers perceived control complete the antecedents found on the co-creator behavior. The contribution of this work are the experiences and impressions captured from the co-creation subject from the perspective of consumers that have been co-creators.
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Morrow, Joshua B. „Co-Designing with Veteran Students:Incorporating Co-Design Thinking to Understand Current and Future Experiences of Veterans in a University Environment“. The Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1523558953618592.
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Tang, Carol. „A Means Not An End : Designing Co-creation Experience For Library Service Innovations“. Thesis, Umeå universitet, Institutionen Designhögskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-81766.
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Could we have a better way to innovate future library service, so that more creative ideas could be embraced and more people can get involved? Many libraries around the world is in search of a new position and innovating new service in order to stay relevant to their users. What if more people who care enough can join forces and be part of it? In this project, my goal is to design a workshop model and toolkit for library activists to initiate a co-creative experience. I hope people who experienced the creation of workshop can be confident enough to put their creativity into actions. And ultimately more library lovers can impact the way library service is developed. Thanks to the great support from Umeå University Library, LIme — A toolkit for library activist to create effective workshop experience, is created in form of a physical toolkit in combination with a mobile digital platform
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Chisholm, L. „The position of carers in mental health care : exploring experience-based co-design“. Thesis, Canterbury Christ Church University, 2017. http://create.canterbury.ac.uk/17777/.
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Experience Based Co-Design (EBCD) is a service design strategy that meaningfully involves service users and translates qualitative data into action. EBCD has not been applied within the context of designing family engagement within a mental health context, and there is little research exploring the mechanisms that ensure successful implementation. Therefore the aim of this project was to explore the processes that facilitate the EBCD work with carers and family involvement. Sixteen participants were recruited from an existing EBCD project who reflected the multiple stakeholders. The study adopted a grounded theory approach and the interview data were analysed accordingly. The preliminary theory produced offers an understanding of the processes involved within an EBCD project with carers, and can be used to inform the successful implementation of future projects. The preliminary theory suggests that for a project to be successful, it needs to be addressing an organisational need with sufficient senior level support. Buy-in from staff can be supported by the problem being made visible. Once established, previously separate groups can work together towards a shared aim and develop simple solutions that can be easily implemented into clinical practice. The EBCD project was not completed at the time of this report, and so may not reflect the end processes. Future research should be conducted to examine the impact of organisational disruption on the effectiveness of EBCD, by completing a project with this range of stakeholders in a more stable setting.
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Burriss, Jamie Burns. „Examining the Relationship Between a Co-Curricular Service-Learning Experience and Moral Competence“. Scholar Commons, 2018. https://scholarcommons.usf.edu/etd/7481.
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Short-term service-learning experiences such as alternative breaks are increasing in popularity due to the focus on service in higher education and the institution’s responsibility to ensure students are graduating with the skills needed to succeed in an increasingly competitive, global economy and contribute to a democratic society as citizens who address societal needs. To meet this demand, colleges and universities continue to explore ways to increase civic engagement in the form of curricular and co-curricular programs. Additionally, faculty and administrators in higher education are intensely seeking a revitalization of the public purposes of higher education, which include educating for moral and civic development (Colby, 2000). One specific need identified in the research literature includes developing a better understanding of the relationship between service-learning and moral competence. There are strong indications that service-learning experiences support psychosocial development in areas such as appreciation of diversity, empathy, concern for social justice, a greater sense of personal efficacy, and problem solving (Bernacki & Jaeger, 2008; Einfeld & Collins, 2008; Marichal, 2010). While this limited research is hopeful, little to no research has been conducted to date to explore the relationship between a co-curricular service-learning experience and moral competence.
An exploratory, mixed methods study was conducted with participants of a short-term service-learning experience known as a Bulls Service Break at the University of South Florida. A pre-post analysis was conducted on participants to determine if there was a relationship between moral competence and the service-learning experience through use of the Moral Competence Test. Additionally, a questionnaire was administered to participants upon completion of their service experience to explore the relationship between service-learning and Rest’s Four Component Model of Moral Behavior. The questions focused on moral sensitivity, moral judgment, moral motivation, and moral character. These data were analyzed using a combination of statistical analysis through SPSS for the quantitative research question, and through thematic coding for the qualitative questionnaire responses.
Results indicated that students experienced an increase in their moral competence as evidenced pre-post comparison of C-scores. Additionally, for the research questions pertaining to Rest’s Four Component Model of Moral Behavior, relationships between moral sensitivity, moral judgment, moral motivation and moral character were confirmed via the themes generated from the qualitative data analysis. Participants experienced increased self-awareness and social awareness with relation to moral sensitivity. When exploring the data pertaining to moral judgment, participants expressed a realization of social injustice in our communities. This awareness then prompted participants to be morally motivated to combat social injustices by helping others and giving back to my community and by treating others equally and with respect. And finally, the participants’ moral character was tested when they experienced situations that made them uncomfortable during their service but they persisted toward combating social injustices and helping the communities they served. Based on the findings of the study, suggestions for future research and practical implications are offered.
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Yearout, Rebecca Lee. „The Experience of Co-teaching Elementary School Teachers in a Rural Public School District“. Diss., Virginia Tech, 2016. http://hdl.handle.net/10919/83390.
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As a result of recent federal legislative changes affecting educational policies, co-teaching, which requires general and special educators to work together to provide instruction to students in inclusion classrooms, has been on the rise and is considered by some educators as a method for meeting mandates required by law. While co-teaching is an idea that should work in practice, teachers who implement co-teaching find themselves facing complex issues regarding their roles and responsibilities within the context of program logistics. This qualitative study was designed to help co-teaching partners and others to understand how co-teaching partnerships are formed, develop, and work in classrooms. This understanding may be helpful to others as they seek to overcome barriers and form relationships that facilitate successful co-teaching partnerships.
Elementary co-teachers in a rural school district were interviewed face-to-face, and a document analysis was conducted to examine how co-teachers experience co-teaching partnerships. Six general education co-teachers and six special education co-teachers were randomly selected for interviews, and they were asked to bring any literature that they had received on co-teaching to the interviews.
Results indicate that co-teachers thought compatibility was important when working as co-teachers. They expressed the need for a mutual planning time during the school day, and both general and special education co-teachers were concerned about the amount of uninterrupted time special education teachers could spend in inclusion classrooms. When co-teachers thought they had a compatible partnership, they were willing to make alternative planning arrangements, and they were accepting of the time special education co-teachers could spend in the classroom.Ed. D.
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van, Rooy Leanne. „Co-designing patient-centred communication in an Emergency Department“. Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/61673.
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Introduction: Patient-centred communication is vital to ensure a good patient experience in the emergency
department. Visits to the emergency department leave patients disillusioned regarding the communication
experienced and this increases patient dissatisfaction. There is a need to put the "patient" back in communication
in order to make it more patient-centred and provide the patient the opportunity to voice their individual needs
pertaining to patient-centred communication.
The aim of the study was to co-design patient-centred communication in an emergency department. In order to
reach the aim of the study the following objectives were set:
To explore current communication in an emergency department as experienced by patients and healthcare
professionals.
To collaboratively co-design strategies to enhance patient-centred communication in an emergency
department.
Research design and methods: An Experience-based Co-design has been used. Unstructured observation
was done to observe existing communication in the emergency department. Patients have told their stories
through narrative-based film interviews and healthcare professionals have been interviewed to share their
experiences regarding communication in the emergency department. The observation notes and interviews have
been shared during a Co-design event. Patients and healthcare professionals have collaboratively analysed the
data to identify key touch points and co-design strategies to enhance patient-centred communication in the
emergency department.
Results: Three (3) key touch points were identified namely; professionalism, communication and daily focus.
The patients and healthcare professionals were equal partners to change the communication culture in the
emergency department to be more patient-centred. This may lead to positive patients' experiences with an
increase in patient satisfaction.
Conclusion: The ultimate goal of this study was to raise awareness relating existing communication in the
emergency department and collaboratively plan strategies to work towards patient-centred communication.Dissertation (MCur)--University of Pretoria, 2017.
Nursing Science
MCur
Unrestricted
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Fleck, Kenneth. „Finding the shadows in the mirror of experience an ontological study of the global co-worker : a thesis submitted to Auckland University of Technology in fulfilment of the requirements for the degree of Master of Philosophy, 2008“. Click here to access this resource online, 2008. http://hdl.handle.net/10292/468.
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This study explores the phenomenon of a personal exploratory field visit to HIV programmes in Malawi and how that informs my future plans to work cross-culturally with HIV. I use hermeneutic phenomenology with the guidance of Heidegger and Gadamer, and draw on Ackermann, Hill, Maluleke, Moltmann, and Thielicke for theological direction. This study analyses how personal formation takes place and how the meaning of that experience can inform future cross-cultural interaction. The data of this study is drawn from a range of people interviewing ‘me’. This includes a pre and post interview in relation to my three week exploratory visit to Malawi, and recorded daily reflections during the visit. Upon return I was interviewed about my experience by ten people from the following areas: nursing, counselling, development, theology, business, medicine, clergy, an Expatriate Malawian, and a women working from a Maori paradigm. These interviews focused on my experience with questions framed from the interviewer’s specialty area. The transcripts become further data for my study. The findings of this thesis suggest that people wishing to work cross-culturally need to understand their motivation for their work, and understand who they are before entering a foreign land. This transformative journey also needs to continue as part of the process of working with people because we can only be effective with change if we are listening and hearing the other’s perspective. It is in being open to this difference between persons that we continue to find ourselves. While perhaps we have a tendency to want to make everybody like us, we can only grow into our full potential in relationship with truly different others. Tensions I experienced demonstrate that there is a complex need to understand how the context controls how HIV is perceived. This requires uncovering some of the deeper issues of HIV and culture, and knowing how to conceptualise these in both positive and informative ways. This thesis asks four key questions for the global-co-worker to work through before embarking on cross-cultural mission: 1. How do you know you should go?; 2. How are you going to make a difference?; 3. Who are you going to be?; and 4. What will sustain your involvement? My own experience has drawn me into a deeper awareness of the need for a vital connectedness of faith, hope and love underpinning the everydayness of such an experience.
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Eriksson, Linda. „Funktionsnedsattas tillgång till LSS : Vad kan påverka behovsbedömningen enligt handläggare vid en stadsdelsförvaltning“. Thesis, Ersta Sköndal högskola, Institutionen för socialvetenskap, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:esh:diva-4204.
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I studien har handläggare från en och samma stadsdelsförvaltning deltagit och där samtliga handläggare vid intervjutillfället arbetade inom avdelningen för funktionsnedsatta. Syftet med studien var att undersöka och analysera om beslutsskillnaderna inom LSS kunde förklaras med hjälp av handläggarnas erfarenhet av behovsbedömningar. Studiens syfte besvarades med hjälp av att intervjua åtta handläggare. Det unika för den aktuella stadsdelen var att beslutfattandet inte gjordes av handläggarna utan av enhetschefen under diskussion med övriga handläggare. Resultatet av studien visade att de påverkande faktorerna vid beslutsfattandet var handläggarens erfarenhet, kunskapsbrist kombinerat med otydliga lagar, riktlinjer och direktiv på arbetsplatsen. Omorganisation, personalomsättning, enhetschefens perspektiv på sociala situationer, funktionsnedsättningar och ekonomin var områden som inte bara påverkade beslutet utan gjorde handläggare mer eller mindre stressade. Resultatet visade också att bemötande från klienten, dess anhöriga/ombud hade olika påverkan på handläggarna, men även klientens inställning till insatserna hade betydelse. Hur ärendet presenterades på ärendedragningen upplevdes också påverka bedömningen för behovet. På vilket sätt beslutet påverkats har enligt handläggarnas upplevelse visat sig skilja i antalet timmar vid omfattade insatser och vid mindre omfattande insatser har skillnaden kunnat vara bifall eller avslag, om beslutet påverkats alls det vill säga. Handläggarna upplever att klienterna får rätt insats, om inte direkt, så småningom. Resultatet är i enlighet med Michael Lipskys (2010) teori om att det är gräsrotsbyråkraterna som utformar sina egna policys. Handläggarna är fria i det dagliga rutinarbetet men inte fria när det kommer till lagstiftning och värdegrunder. I slutändan ska beslutet tillfredsställa klienten, dess anhöriga men även passa in i de tjänster och resurser som socialtjänsten förfogar över. Beslutet ska bygga på en individuell bedömning av klientens behov men i praktiken påverkar andra omständigheter behovsbedömningen.
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Axelsson, Ingela, und Linda Kristensen. „Att skapa en allians för klientens bästa : Kvalitativ studie om socialsekreterares upplevelser av intern samverkan“. Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105544.
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Today's welfare society is increasingly specialised and the downside of this is that it can lead to a fragmented welfare society. As a result, the importance of collaboration has become more central as it can be a counterforce against fragmentation. Our purpose with the study is to gain an understanding of social workers' experiences of internal collaboration and the consequences internal collaboration has for the client. For answering our research questions, we chose to use a qualitative method with seven semi-structured interviews. The results based on our collected empirical data were analysed using transcription and encoding certain paragraphs and words in the printout. An overall conclusion is that the organizational conditions are what are most highlighted in our empirical data. They create both obstacles if they do not exist but can also create good conditions for a functioning internal collaboration. The respondents in the study highlight those good relationships and closeness to each other are a positive factor that facilitates internal collaboration. Although the relationship may have some significance for collaboration, it is still the fundamental factors, such as regulations, knowledge and explanation factors and organizational conditions that are most important for good collaboration. The empirical study thus confirms the theory and research presented in our paper.
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Nogemane, Tozama. „Care workers’ experience of stress and social support in caring for residents with intellectual disability at a selected residential facility in the Western Cape“. University of the Western Cape, 2019. http://hdl.handle.net/11394/7043.
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Magister Curationis - MCurCaring for people with intellectual disability is stressful as they have a reduced ability to cope independently. The stress may be exacerbated by the challenging behaviours intellectually disabled people display and by the lack of social support that care workers may experience. The aim of this study is to explore and describe care workers’ experience of stress and social support whilst caring for intellectually disabled residents with challenging behaviour. A qualitative, exploratory, descriptive phenomenology study was utilised to answer the research question: “What are the experiences of stress and social support of care workers caring for intellectually disabled residents with challenging behaviour at a residential facility in the Western Cape?” A purposive sampling technique was utilised to select ten care workers working at a residential facility for intellectually disabled residents with challenging behaviour in the Western Cape. Lazarus and Folkman’s transactional model of stress and coping has been used to guide the study. Data were collected by means of semi-structured interviews. Colaizzi’s method of data analysis was used to analyse the data. The four main themes that emerged are: (1) acceptance of abuse as a working condition, (2) interpersonal relationships with colleagues, residents and residents’ families, (3) the selfimpacted by an array of emotions and (4) social support and coping strategies used to deal with the stress experienced. The study concluded that care workers’ training does not prepare them to understand and manage residents with challenging behaviour adequately. Formalised training as well as interpersonal skills building is necessary for them to cope with the stress they experience while working with intellectually disabled residents.
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Alhumaidan, Haifa. „Co-design of Augmented Reality textbook for children's collaborative learning experience in primary schools“. Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/32810.
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Augmented Reality (AR) is a recent technology that allows a seamless composition between virtual objects and the real world. This practice-based research uses the affordances of AR to design an AR textbook for collaborative learning experience. It identifies the key concepts of children s AR textbooks for the designing and evaluation of collaborative learning experiences. These concepts were used to develop a conceptual framework for the AR textbook that considers collaborative experience, learning and usability. Informed by these concepts, the research also has identified the design features which are unique to AR affordances which can be integrated in the school textbooks to develop a collaborative AR textbook for primary school children. The research follows a participatory design approach to involve the users of the AR textbook in the design process. The researcher has conducted three co-design studies involving primary school children and adults using cooperative inquiry techniques. The first study uses low-tech prototyping to find the overall direction of designing the AR textbook. After the development of the first AR textbook prototype, two formative evaluations have been conducted using cooperative inquiry critiquing, and layered elaboration techniques. Throughout these studies, a conceptual framework has been developed namely, Experience, Learn and Use (ELU) for the designing and evaluation of children s AR textbooks for collaborative learning experience. This framework is based on the adaption of Janet Read s Play, Learn, Use (PLU) model that defines children s relationships with the interactive technologies. The research proposes the ELU framework as a useful classification framework in the evaluation process, which informs the design features of the AR textbook which are related to the concepts of collaborative experience, learning and usability. The practical component of the thesis proposes a sample of an AR textbook that is integrated in the regular school curriculum. It demonstrates the design features which can be implemented in other textbooks to support collaborative learning experiences for primary school children. The documentation of the co-design process provides a practical framework for co-designing an AR textbook with children, as well as an evidence of using the ELU framework in practice. 4 This research also contributes in bridging the gap between AR and Child-Computer Interaction (CCI) communities, through the use of common CCI methods in the AR development. This research has resulted in key design principles which contribute original knowledge to the literature of the AR for children s education considering the CCI perspective. These important principles are informed by the collaborative experiences, learning and usability aspects that establish a framework for the design and evaluation of collaborative AR textbook for children. The eight identified principles by this research are, Joint Textbooks, Personalised AR Experience, Interactive AR Book, Communication-Based Learning, Rewarding AR feedback, Audio AR Textbook, Intuitive AR Markers, and Mutual AR Display. The research introduces the definition for each of the concepts and a demonstration of the related design features in the outcome of the AR textbook prototype.
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Tisovski, Marija. „International Distribution as Communication Tool. What Builds Experience and Value Creation in Luxury Retail Setting?“ Doctoral thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-115488.
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The thesis argues that the distribution formats can be significant strategic communication and differentiation tools for luxury brand and that the intangible determinants within the space can provide balancing link between company trying to manage its brand expression and consumers search for the meaningful experiences. The dissertation uses a luxury retail setting, as the highest in distribution hierarchy to analyze these relations. This ensures a level of diversification from mass retail approach. In addition, this brings back to the store as source of value creation and experiences that one should expect from a luxury brand. The aim: To explore conceptually the nature of value creation and how the relationship gets between a retailer and customer translated and communicated by a means of store, also to identify the key determinants for the value creation within the formats while looking at which levels it brings to ability to co - create the experiential value with consumer. Method: The two primary methods used are: in-depth, semi-structured interview with professionals or key informants and field notes in ethnographic context with a sample of 52 international marketing students. The secondary data collection draws upon extensive, relevant and significant academic literature review including books, professional journals, online resources, etc. Findings: The work identified two value drivers: Symbolic Desire and Exclusive Excitement. Excitement and Desire were found to be the main emotions to trigger the consumer within the luxury setting and to translate a product into service or experience of a kind. Second, research identified the two experiential prospects of: Become and Belong. These show all the way the interaction builds and develops to immerse the customers in a branded world and experiences. As a result the thesis suggests two new approaches; Experiential Value Co-Creation and In - Store Typology. Such orientation offers an outline for adjusting the service and mapping the generic groups of luxury consumers. Moreover, in-store experiential typology offers four types of spaces and/or segments within the setting: Expertise, Exclusivize, Aspirational and Popularize.
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Karakus, Mehmet. „From constraint to opportunity : an exploration of Ireland and Sweden's experience of relating neutrality to participation in EU's CFSP“. Thesis, University of Newcastle Upon Tyne, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251338.
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Blackwell, Rebecca. „Improving the experiences of palliative care for older people, their carers and staff in the Emergency Department using experience-based co-design“. Thesis, King's College London (University of London), 2015. https://kclpure.kcl.ac.uk/portal/en/theses/improving-the-experiences-of-palliative-care-for-older-people-their-carers-and-staff-in-the-emergency-department-using-experiencebased-codesign(9de694f8-899e-4387-9680-02a7f0da8b8c).html.
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Background: The Emergency Department (ED) is often viewed as an inappropriate environment for terminally ill older patients; however, palliative admissions to the ED continue to occur. Despite an increased focus on end of life and palliative care services, the role of the ED has generally been neglected in the UK. Aim and Methodology: This study used the participatory action research methodology, Experience-based Co-design to identify concerns and solutions to improve experiences of palliative care provision in the ED for older patients (65+), their carers and staff at Guy’s and St Thomas’ Hospital NHS Foundation Trust ED. Methods: Experiential narrative data were gathered using audio and filmed interviews, and analysed using a thematic framework to identify the main challenges. Findings were validated by the staff and patient/carer groups, who selected four improvements priorities (IP) each (eight in total). Findings, in the format of a patient/carer film and a staff presentation were shared at a co-design event which enabled participants to collaboratively select shared IPs and began to redesign applicable elements of the service. The study was enhanced by findings from a data collection field trip to a geriatric-only ED at Mount Sinai Hospital in New York. Using interviews and observation additional background contextual data on palliative care coding and ED impact on the patient journey were identified. Findings: The four staff IPs were: ‘helping them [patients and carers] find their way’, ‘being informed and informing them [patients and carers]’, ‘seeing the person in the patient’, and ‘expectations of the care we can give’. Patient and carer IPs were similar: ‘finding our way’, ‘knowing what’s happening’, ‘seeing the person in the patient’, and ‘expectations of care’. The co-design event explored these issues and the group began to develop plans to improve them. Immediate strategies aimed to: improve self-management and ownership, develop ED-based palliative care pathways and staff training, create dedicated palliative care space in the ED, improve IT and databases, improve patient experience, and share the learning of the study. Impact: Early study impact includes palliative care referral improvements, introducing routine ED visits by the palliative care team, development on palliative care pathway processes in the ED, development of mandatory palliative care training in the ED which includes the patient/carer film. Based on feedback from the co-design event, the film was expanded to include the staff experience as well.
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Bergerum, Carolina. „Quality Improvement in a Maternity Ward and Neonatal Intensive Care Unit : What are staff and patients´ experiences of Experience-based Co-design? Part 1: A qualitative study“. Thesis, Hälsohögskolan, Högskolan i Jönköping, HHJ. Kvalitetsförbättring och ledarskap inom hälsa och välfärd, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19087.
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Background: Recent focus on quality and patient safety has underlined the need to involve patients in improving healthcare. “Experience-based Co-design” (EBCD) is an approach to capture and understand patient and staff (i. e. users) experiences, identifying so called “touch points” and then working together equally in improvement efforts. Purpose: This article elucidates patient (defined as the mother-newborn couple with next of kin) and staff experiences following improvement work carried out according to EBCD in a maternity ward and neonatal intensive care unit (NICU) in a small, acute hospital in Sweden. Method: An experience questionnaire, derived from the EBCD approach tool set, was used for continuously evaluating each event of the EBCD improvement project. Furthermore, a focus group interview with staff and in-depth interviews with mother-father couples were held in order to collect and understand the experiences of working together according to EBCD. The analysis and interpretation of the interview data was carried through using qualitative, problem-driven content analysis. Themes, categories and sub-categories presented in this study constitute the manifest and latent content of the participants’ experiences of Experience-based Co-design. Results: The analysis of the experience questionnaires, prior to the interviews, revealed mostly positive experiences of the participation. Both staff and patient participants stated generally happy, involved, safe, good and comfortable experiences following each event of the improvement project so far. Two themes emerged during the analysis of the interviews. For staff participants the improvement project was a matter of learning within the microsystem through managing practical issues, moving beyond assumptions of improvement work and gaining a new way of thinking. For patients, taking part of the improvement project was expressed as the experience of involvement in healthcare through their participation and through a sense of improving for the future. Discussion: This study confirms that, despite practical obstacles for participants, the EBCD approach to improvement work provided an opportunity for maternity ward /NICU care being explored respectfully at the experience level, by assuring the sincere sharing of useful information within the microsystem continuously, and by encouraging and supporting the equal involvement of both staff and patients. Staff and patients wanted and were able to contribute to the EBCD process of gathering information about their experiences, analyzing and responding to collected data, and engaging themselves in improving the same. Furthermore, the EBCD approach provided staff and patients the opportunity of learning within the microsystem. Nevertheless, the responsibility of the improvement work remained the responsibility of the healthcare professionals. Keywords: Quality Improvement, Maternity Care, Neonatal Intensive Care, Experience-based Co-design
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Simpson, Angela. „The lived experience of self-cutting and recovery from self-cutting : a co-grounded theory“. Thesis, University of Newcastle Upon Tyne, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417550.
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Su, Lin. „Once upon a consumer : co-creating personalised and unique retail experience through life story swapping“. Thesis, University of Bath, 2013. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.669021.
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Consumers are identity seekers and makers, and also they are storytellers and help seekers. This research develops a consumer-centric perspective to investigate the vocal performance aspect of the consumers’ retail experiences, by focusing on how customers narrate and exchange their life stories with sales people to co-create personalised and unique shopping experiences in retail stores. In-depth interviews and observations were conducted in order to: first, explore in detail consumers’ rich stock of sociocultural operant resources that are deployed and collaborated. Second, produce a specific process map on how resources are integrated through the consumer-to-sales person interaction. Third, discover various outcomes that are developed through the story swapping perspective of human interaction. The findings suggest that: first, the utilisation of life story swapping aspect of vocal performance provides a platform for the consumers to deploy personal resources that are enriched with everyday life and practices. Second, role playing and switching can facilitate the value-in-use process, and thus to convert the consumers’ life experiences into meanings, identity, and solutions. Finally, the story swapping associated outcomes provide a consumer-centric point of view in looking into the customer’s side of benefits gaining as well as the retailer’s side of relationship building and maintaining. An important contribution of this research is the notion that it extends the Service-Dominant Logic perspective to develop a better understanding of the relationship between the consumer’s stock of sociocultural operant resources and the co-creation of experience in the retail environment. In particular, it explores and examines the roles of the consumer-to-sales person interaction in facilitating the value-in-use process.
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Simpson, Leon Mark. „The emotional landscape of working in a learning disability service“. Thesis, University of Hertfordshire, 2013. http://hdl.handle.net/2299/10615.
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Aims: The UK policy documents ‘Valuing people’ (DOH, 2001) and ‘Valuing people now’ (DOH, 2009) presaged a new direction in learning disability services: towards a human-rights model of care with the underlying principles of rights, choice, inclusion, freedom and independence. However, despite such legislative changes, a recent review (DOH, 2008a) candidly described that people with learning disabilities have greater need for healthcare than other people, yet have worse access to the care that they actually need and poorer health outcomes. Whilst some research has explored this from the perspective of people with learning disability (Jones & Donati, 2009; Jones & Parry, 2008) there is significantly less from the perspective of support workers. This research seeks to examine the emotional and psychological experience of support workers in learning disability services. Although research has explored the experience of support workers from the perspectives of ‘stress’ and ‘burnout’, there is a dearth of research in areas such as emotions, sense-making, their constructing of systems, relationships and their underlying motivations. Method: Semi-structured interviews were carried out with seven support workers from three learning disability care homes. Verbatim transcripts of interviews were then analysed using Interpretative Phenomenological Analysis (IPA). Results: The analysis produced two superordinate themes, both with two main themes. The superordinate theme ‘Emotional Motivation’ had the main themes ‘Personal Fulfilment and motivation’ and ‘The Emotional Struggle’. The superordinate theme ‘Demands and Coping’ had the main themes ‘Safety and Conflict within Coping’ and ‘Persecution and Protective Positions’. Implications: This research suggests that the support worker role may evoke strong feelings of pleasure but also powerlessness, blame, deficit, injustice, responsibility and anger. Support workers seem to manage these emotions in various ways: such as compensating by striving to be the ‘ideal’ carer, protecting themselves by avoiding and not elaborating on difficulties, and also projecting their difficulties onto others. Problematically, this may reinforce a work culture in which no individual actually takes responsibility for the ongoing difficulties, conflict and struggles. Thus, political and legislative changes may be negated or ineffective unless addressed within the context of this dynamic; namely, the value, emotional and meaning systems within services, i.e. the nature of the relationship between the support worker and resident. Indeed, paid staff are often the only meaningful relationship that people with learning disability have in their lives. Such findings are discussed in light of existing theory, research and practice.
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Schmitz, Thorsten, Ai Xu und Zhibing Mo. „Engaging Customers : How e-commerce companies can use customer involvement to create a superior online shopping experience“. Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-13022.
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Topic: Co-creation of experience Research gap: The number of papers focusing on customer involvement and customer experience has increased significantly in recent years. However, there is a lack of studies on how companies can use customer involvement for creating a better customer experience jointly with customers, which Prahalad & Ramaswamy (2000, 2003, 2004) refer to as the co-creation of experience. Purpose: By this paper we want to develop an understanding of how e-commerce companies can use customer involvement to create a superior online shopping experience. Theoretical basis of our paper: Customer involvement (e.g. von Hippel); experience co-creation (Prahalad & Ramaswamy) Methodology: We conducted in-depth interviews with nine Swedish, Norwegian and Chinese e-commerce companies from different industries to collect data on how they use customer involvement and/or co-creation. The interviews were semi-structured interviews which consisted mostly of open-ended questions. In order to be able to identify patterns and learn about the nature of how companies involve customers, a qualitative multi-case study design was used. Findings: The main findings are that some e-commerce companies have already realized the importance of the customer experience and also already involve their customers in various forms for co-creating experience. However, none of the companies completely fulfils the criteria of experience co-creation as defined in the theoretical articles by Prahalad & Ramaswamy (2000, 2003, 2004). Practical implications: E-commerce companies have many options to provide a better online shopping experience by involving customers as co-creators. Research limitations: Due to the sample size and the fact that a convenience sample was chosen, the results cannot be generalized. Originality/value: This study can provide insights into opportunities for the co-creation of experience in the case of e-commerce companies. Keywords: Customer involvement, Experience co-creation, Experience, E-commerce, Innovation community
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Zairi, Nadir. „An empirical study of the impact of co-creation in enhancing NPD competences : a focus on the role of social media in enabling co-creation in consumer goods“. Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/16970.
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The aim of this research is to explore the interconnected relationships between cocreation, NPD and social media. Examining co-creation as a competence enhancing approach to NPD projects, and social media as an enabler of co-creation. The research provides a practical framework guiding the design of social media enabled co-creation experiences, to deliver a high-level impact on NPD competences. The exploratory study conducts an empirical investigation into the consumer goods market (non-durables and semi-durables). It maintains a focus on the metatheoretical principles of co-creation, providing a mid-range perspective of how to implement these principles in practice. The methodology involves a single case study with the perspectives of brands and consumers included as embedded units. Data are collected through qualitative interviews and document analysis, and analysed using a combination of content analysis and morphological analysis principles. The key findings guide the design of effective co-creation experiences. This is achieved through an in-depth knowledge of the fundamental driving and inhibiting factors both brands and consumers face; the specific characteristics of social media that enable co-creation; and several contextual contributions. Additionally, the findings contribute a deep understanding of the high-level relationship between cocreation and NPD competences, and categorise the role of social media in enabling co-creation. The results enrich the existing literature and provide practical contributions to guide the implementation of a co-creation approach in NPD. Despite the proliferation of the term co-creation since its emergence over a decade ago, a large portion of prior research deviates from the meta-theoretical principles of co-creation. Moreover, there remains a lack of frameworks guiding the implementation of co-creation in a real-life NPD scenario. This study makes an original contribution by exploring the meta-theoretical principles of co-creation in context, contributing a deep understanding of the interconnected relationships between co-creation, NPD and social media, and providing a practical framework to guide the implementation of social media enabled co-creation experiences.
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Andersson, Johannes, und Matilda Pettersson. „IT IS MORE THAN WHAT MEETS THE EYE : Exploring Immersion & Co-Experience in Holographic Art“. Thesis, Umeå universitet, Institutionen för informatik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-185233.
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With the growing interest in digital ways to experience art exhibitions, HCI and especially experience-centred design research have in recent years begun to show promising results when implementing holograms into the social dynamics found in art exhibitions. However, as to why holograms can enhance engagement and immersion, more research can be done. This thesis seeks to explore holograms' unique characteristics through an iterative experience-centred approach through the theoretical lens of Flow and its ability to prompt for co-experience. In two studies with eight participants, a design workshop and a mini-exhibition, we uncovered four unique characteristics and two takeaways regarding its potential to design for co-experience. The results indicated that holograms were perceived as immersive and presented properties related not only to the hologram but also the environment, as to why. It was concluded that even though holograms can benefit art exhibitions, the social aspects could be explored further.
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Williams, Samantha. „The experience of co-morbidity : an interpretative phenomenological analysis : living with chronic pain and traumatic stress“. Thesis, Middlesex University, 2018. http://eprints.mdx.ac.uk/23841/.
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There are few qualitative studies exploring co-morbidity and specifically the experience of living with chronic pain and traumatic stress. In addition existing research has focused on the relationship between chronic pain and post-traumatic stress disorder (PTSD) but has not considered the impact of complex post-traumatic stress disorder (CTPSD) on co-existing chronic pain. The aim of this study was to explore the individual’s unique experience of living with co-morbid chronic pain and traumatic stress. This study also supports a wider formulation by exploring CPTSD as a construct, acknowledging the diversity of symptoms beyond the diagnostic criteria of PTSD. Five participants were interviewed about their experiences. Interpretative phenomenological analysis (IPA) was used to analyse the data. An IPA analysis revealed six superordinate themes: 1) “Every day is just such a struggle”; 2) Isolation; 3) The relationship between chronic pain and traumatic stress; 4) Chronic pain and traumatic stress change the relationship with the self; 5) Ways of coping with chronic pain and traumatic stress; 6) Moving forward; learning to adjust and live with chronic pain and traumatic stress. The super-ordinate themes highlight the everyday reality of living with this co-morbidity, suggesting that co-morbid chronic pain and traumatic stress do not exist as separate isolated symptoms but are impacted by individual, relational and social factors. The results also highlight the complex interrelationship between chronic pain and traumatic stress. Implications for policy and clinical practice include raising awareness and providing access to effective care pathways for clients who live with this distressing co-occurrence. An integrated treatment approach is required to address the meaning and multi-dimensional nature of living with this co-morbidity. Recommendations are made for further research in this area.
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Svenns, Thelma. „SENSITIV : Designing for Interactive Dance and the Experience of Control“. Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-280814.
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In the last decade, many studies and performances within the field of interactive dance have been made. Interactive dance means involving technology into the dance, which opens opportunities to execute a dance in another way than used to. The studies in the past have often involved manipulation of music, but not many studies seem to involve manipulating real-time music produced by a live musician. Hence, this study consisted of a musician and a dancer investigating in the co-play between the two artists through sensory technology in a project called SENSITIV. More specifically, the investigation focused on the input design, i.e. the placement and processing of the motion sensors, for an interactive system, and how the involvement of the sensory technology affects the dance. Inertia-based motion sensors were worn by the dancer, by which the real-time sound produced by the musician was manipulated through the movements of the dancer. This created in turn an interaction within the intermediate connection, where the dancer came to act as a co-musician. Two studies were conducted, where in the first study a prototype was developed and designed in a first-person perspective, and the second study tested the developed prototype on a larger group of dancers. The results showed that placement on the outer parts, such as wrist and ankles, were the most suitable. It was further found that for reaching a positive experience, in terms of feeling in control with dancing with sensors involved, it requires some time as having an understanding and knowledge of the system is needed.Under det senaste årtiondet har många studier och projekt gjorts inom interaktiv dans. Interaktiv dans betyder att involvera teknik till dansen, vilket öppnar upp många möjligheter till att utföra dans på annat sätt än vad man vanligtvis är van vid. Många av dessa studier har ofta involverat manipulation av musik men få verkar ha involverat realtidsmusik producerat av en live-musiker. Därför har denna studie utförts tillsammans med en musiker och dansare för att undersöka samspelet mellan dessa två parter genom sensorteknik i ett utformat projekt kallat för SENSITIV. Mer specifikt så har undersökningen haft fokus på input-designen, dvs. placeringen och bearbetningen av sensorerna, för ett interaktivt system, samt hur involveringen av sensorteknik påverkar dansen. Rörelsesensorer var burna av dansaren som på så vis kunde genom sina rörelser manipulera realtidsmusiken som var producerad av musikern. Detta skapade i sin tur en interaktion i den mellanliggande förbindelsen, där dansaren kom att agera som en medmusiker. Två studier var uppförda där den första hade fokus på att utforma och utveckla en prototyp ur ett förstapersonsperspektiv, medan den andra studien hade fokus på att testa prototypen på en större grupp av dansare. Resultaten visade att placering av sensorer på de yttre kroppsdelarna, så som armar och ben, var mest lämpligt. För att nå en positiv upplevelse i termer av att känna kontroll med att dansa med sensorer, visade det sig att denna prototyp krävde mer tid att bli utforskad då en förståelse och kunskap av systemet behövdes.
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Karchahina, Aliaksandra, und Camilla Rasmussen. „Det skulle vara mitt fel om han begick självmord“. Thesis, Malmö universitet, Malmö högskola, Institutionen för socialt arbete (SA), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-42960.
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Social workers who in their profession have direct contact with other people have a higher risk for being exposed to harassment, threats and violence at their workplace. Therefore, the purpose of this study was to investigate social workers experiences of harassment, threat and violence from clients. The study is based on six qualitative semi-structured interviews where the focus is on the social workers stories. The narrative framework of this thesis is based on the narrative theory. The results of the study shows that there are social workers that have been exposed to harassment, threat or violence in different ways. Based on information from the interviews conducted in this thesis social workers have been exposed from verbal threats to physical violence. The study has discussed whether the social workers tend to report the incidents and it showed that the majority of the social workers actually do report them.
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Lawson, Sarah. „"I'm not you know an aid worker ... I'm there to apply the law" : clinical negligence solicitors' experience of their work : an interpretative phenomenological analysis“. Thesis, University of Leicester, 2012. http://hdl.handle.net/2381/27587.
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Section One: Literature Review - Professionals working with traumatized clients may be adversely affected through their work. A systematic review of the quantitative literature of the evidence of distress in legal professionals was conducted. Eight articles met the inclusion criteria, reporting varying levels of distress. The review highlighted a dearth of rigorously conducted research in this area. Although tentative, the findings suggest that legal professionals are at risk of experiencing adverse psychological effects due to their work with potentially traumatised individuals. The implications of the findings emphasise a need for caution in interpretation, a coherent understanding of traumatogenesis, and better application of standardised tools to assess both psychological distress and any enduring psychological detriment. Findings also suggest a need for greater awareness of inadvertent distress arising via work in legal professionals and improved rigour in both conceptualisation of distress and its assessment. Section Two: Research Report - The research report investigated clinical negligence solicitors’ experience of working with clients, using interpretative phenomenological analysis to interrogate interview data from five participants. Emergent themes comprised; anxiety about their own and their family’s health, threat and cynicism about the health system, and balancing the benefits and dis-benefits of their work. Participants also reported a conflict between their roles as a solicitor and offering clients emotional support. Legal professionals in the study disclosed pervasive issues relating to heightened affect and emotional containment, consistent with aspects of trauma and health anxiety. Recommendations are made regarding support and its delivery utilising clinical psychologists’ skills in consultancy. Section Three: Critical Appraisal - The critical appraisal provides reflections on the overall research process, as well as areas of learning and development that are pertinent to the author. These include; reflections of methodological issues, considerations of being a qualitative researcher and a critique of the limitations of the study.
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Walter, Ute. „Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities“. Doctoral thesis, Örebro universitet, Restaurang- och hotellhögskolan - Grythytte Akademi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-14826.
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It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. Although customer service experiences are a well recognised research topic in both, culinary arts and service research, dynamic interactions, activities and the customers’ active involvement have so far gained little attention. As a consequence the approach in previous research paints a rather static picture of customer service experiences. By introducing the principles of service dominant logic a first person view and the understanding of drivers of customer service experiences could be facilitated. The overall aim of the thesis is to extend and deepen the understandin of drivers of favourable and unfavourable customer service experiences.The context selected is the restaurant context. The overall aim is reflected in four intermediate aims. Two separate studies were conducted. First a two-stage questionnaire based study, describing the phone reservation encounter compared to dining satisfaction; second a critical incident technique study including 195 short narratives of customers’ favourable and unfavourable service experiences at restaurants. Interview data were analysed according to constant comparative analysis principles.The main empirical contributions of this thesis are the move from static descriptions of service to examining dynamic drivers of favourable and unfavourable customers’ service experiences, and especially the analysis of social interactions as a driver of service experiences and the categorisation of drivers. Theoretically the thesis introduces the experience driver constellation, reflecting the dynamic process of co-creation in specific situations,when favourable and unfavourable customer service experiences are formed. Suggestions are made to develop the Five Aspects Meal Model and the Experience Room Framework through the addition of actors, the exterior environment and organisational routines to the models.
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Watanabe, Emerson Ferrell. „A Quasi-Experimental Study of the Effect of Experience Staging Techniques on Engagement“. BYU ScholarsArchive, 2019. https://scholarsarchive.byu.edu/etd/7555.
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The purpose of this study is to examine the effect of experience staging techniques (personalization through co-creation and multisensory stimuli) on engagement level. This study also explores the possible contribution of experience staging techniques as practical tools that recreation professionals can use to better engage participants in recreation activities and events. A 2-way univariate ANOVA revealed no significant relationship between the use of co-creative and multisensory stimulating techniques and engagement levels in participants (F (3,200) = .263, p = .826, partial η2 = .004). Practical applications for recreation professionals and further research opportunities are discussed.
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Borg, Joakim. „“They only phoned when there where trouble” : Parents- and adults experience of parental co-operation with school“. Thesis, Södertörn University College, Lärarutbildningen, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1580.
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The purpose with this study is to investigate the experiences some adult Romans have of co-operation between Romani parents and school. The study is based on interviews and has been inspired of critical ethnography and hermeneutic theories. What views have the Romani adults and parents on parental co-operation with school? Which strategy do they see as a practical way for improved parental co-operating with school? The study show that the Romani parents who participated in this study do want a very close co-operation and have used strategies of open communication and giving suggestion on how to co-operate with the schools. One of the informants has had the opportunity to give an in-dept interview and this gives an example of a more diversified picture of the Romani parental patterns in relation to school. The adult Ro-mani group that has been interviewed thinks that a close co-operation with school is very im-portant. One suggestion of improvement from the interviewers is teacher-assistans to improve the schools parental co-operation. There where also suggestions that educational efforts of the school is needed for all students and to include knowledge about who the Romani people are and about their history, culture and language. Some of the parents even showed examples of giving suggestions to teachers to increase the contact by writing in a dairy for each student. The parents in this study also reports of institutionalized antigypsyism and discrimination. In that view the in-dept interview gives an explanation to why the co-operation is believed to be so crucial. There is a fear that the public authorities in somewhat way would hurt the Romani children.
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Cheng, Ssu-Chi, und 鄭思琪. „The Employment Experience of Women as Family Caregivers：Analysis of Worker Co-Operatives’ members“. Thesis, 2019. http://ndltd.ncl.edu.tw/handle/969bd3.
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碩士國立臺灣大學
社會工作學研究所
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In Taiwan, married woman often leave their jobs because of marriage and child care. When women face the dilemma of family and work, they tend to give priority to the family and change their jobs. In literature review, it is known that women''s employment and entrepreneurship policies and government services can''t support women in balance of work and family care responsibilities and neither can the programs of non-governmental organizations. It appears that worker''s co-operatives were less considered. Worker''s co-operatives are different from general companies. They are people-oriented organizations which pay attention to the members'' participation in decision making since each member is a shareholder of the co-operative. Such characteristics make it potentially a friendly workplaces for married women at middle age. Therefore, this research asks two questions. (1)What are the difficulties and assistance of women as family caregivers in the employment process? (2) What is experience of married women at middle age in the cooperatives? This study employs a qualitative approach. A purposive sample of 10 women were interviewed. They were aged over 30, had multiple employment experiences, had family care responsibilities for their children, husband or older family members, and had worked in cooperatives for at least 2 years. Two worker’s cooperatives were selected. One offers care work in hospitals at Shi-Chu area, and the other provides family cleaning at New Taipei City. The study found that: with regard to the first research questio, women as family caregivers adopt three work strategies, namely "sustained employment", "discontinuation of employment" and "never employment instability".Women may choose single or multiple strategies depending on alternative care resource accessibility. These women have difficulty finding a job also because of age and lack of skills. Their own social network with friends, relatives, and former colleagues is an important resource for finding jobs. Different from the other employment experiences, the women reported the cooperatives offered pre-training or internship to improve their job skills and they receive help from staff and other members of the cooperative when encountering problems in the workplace. Regarding the second research question , the work experience of the participants in the cooperatives includes four characteristics. First, the cooperatives link to suitable choice of career.There is minimum requirements for care work and house cleaning.The married women at middle age actually have limited choice of job due to education, discontinued work experience, and family care responsibilities. Even better is that they can earn relatively high income in the cooperatives. Secondly, cooperative members have flexibility in asking for temporary leave and work shift arrangement The participants are happy that they can arrange working hours according to family needs, not the opposite. Third, there is trade-off between work flexibility and benefits in the cooperatives. Cooperative members are workers and also the owner of cooperative so they are not covered in the Labor Standard Law. Some cooperatives may pay for their members’ National Health Insurance, Labor insurance and retirement pension plans if enough profits were made and members commonly agree such utilization.However, the two cases interviewed only provide three times of l bonus and casualty insurance but they don''t provide labor insurance and health insurance.Fourth, membership and organizational participation vary. The interviewed members of the two cooperatives mainly meet other members during work hours. It is difficult for members to discuss any decision regarding the cooperative operation with the staff. The members mainly focused on job and have low participate in the cooperative. Based on the above findings, this study suggests that the government and NGOs should improve the age discrimination against women’s continuation of career by the enforcing the laws and their publicity. Also needed is the support for general access to child care and long-term care resources so that women and other family members can work without worries. The government may consider the cooperatives related to women by supplementing cost of work benefits. In addition, cooperatives that aim to assist women’s career can strengthen the membership education and training activities to enhance the supportive relationship among members and members’ full participation of in decision making. The collaboration among various cooperatives is another approach to overcome the current challenge of recruiting members.