Dissertationen: „E-commerce distribution“

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Murphy, Lorcan Andrew. „Increasing e-commerce distribution center capacity through slotting strategy“. Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/126911.

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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, in conjunction with the Leaders for Global Operations Program at MIT, May, 2020
Thesis: S.M., Massachusetts Institute of Technology, Department of Civil and Environmental Engineering, in conjunction with the Leaders for Global Operations Program at MIT, May, 2020
Cataloged from the official PDF of thesis.
Includes bibliographical references (pages 57-58).
To meet increasing consumer expectations around delivery times, ecommerce retailers must take orders from 'click' to 'ship' as soon as possible. For retailers with tens of thousands of stock keeping units (SKUs), item picking is often the slowest step in the distribution center (DC) fulfillment process due to time taken for pickers to move between item locations. Pick paths are dictated by item slotting, the process of assigning SKUs to locations within the pick area, and therefore slotting improvements increase pick rate. This decreases the time taken to pick orders allowing more orders to be fulfilled in a given time period and increasing fulfillment capacity. This thesis presents a method for increasing pick efficiency through improved slotting strategy. This is achieved through placement of high velocity SKUs close to the outbound path resulting in a reduction in picker distance travelled, and on mid-level shelves where they are more ergonomical to pick. The impact of slotting strategies was compared through a simulation model. Simulations with historical data indicated a potential 5.2-10.8% increase in fulfilled units over a given time period.
by Lorcan Andrew Murphy.
M.B.A.
S.M.
M.B.A. Massachusetts Institute of Technology, Sloan School of Management
S.M. Massachusetts Institute of Technology, Department of Civil and Environmental Engineering

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Naccache, Salma. „Hyperconnected e-commerce distribution sustainability : multi-agent simulation based assessment for e-vendors“. Doctoral thesis, Université Laval, 2016. http://hdl.handle.net/20.500.11794/27439.

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La croissance des chiffres d’affaires issus de la vente en ligne de produits physiques témoigne de l’intérêt des fournisseurs pour l’adoption du e-commerce B2C comme un canal de distribution alternatif à la vente au détail classique. Les retombées positives du B2C sont prônées tant bien au niveau de la littérature scientifique qu’au niveau de la pratique. En effet, l’utilisation des magasins virtuels ayant substitué l’exploitation des magasins conventionnels permet aux e-fournisseurs d’atteindre un large éventail géographique d’une clientèle accessible par Internet. Du côté des consommateurs, l’accessibilité aux produits à tout moment et la livraison à domicile améliorent leur expérience de magasinage, notamment des économies en temps et de carburant. Cette vision commune des retombées de la distribution B2C ne considère que «la face apparente de l’iceberg», confinée à la prise de commande et au dernier kilomètre de livraison. Dans cette thèse, nous nous intéressons à investiguer les impacts de la distribution e-commerce sur une étendue plus large qui englobe le système complet de distribution du e-fournisseur. En effet la complexité de son contexte opérationnel multi-acteur met en épreuve sa capacité à gérer ses opérations de distribution de manière durable, tout en assurant des délais de livraison de plus en plus courts à ses e-consommateurs. D’autant plus, les systèmes de distribution B2C héritent des symptômes d’inefficience observés dans l’environnement logistique actuel. Par ailleurs, le concept de distribution hyperconnectée habilitée par l’Internet Physique (PI ou π) présente une alternative candidate qui à priori permettrait aux e-fournisseurs d’améliorer leurs performances par rapport aux approches actuelles de la gestion de la distribution B2C. Cette thèse développe une étude exploratoire des impacts de l’utilisation de la distribution hyperconnectée habilitée par π sur le potentiel durable de e-fournisseurs, en comparaison avec les options de distribution B2C actuelles. Pour ce faire, des études de cas à base de simulations multiagents ont été développées pour la modélisation de scénarios de distribution d’un e-fournisseur, inspirés des données réelles de notre partenaire industriel Industries de la Rive Sud. L’utilisation d’indicateurs clés de performance nous a permis d’évaluer progressivement les performances du e-fournisseur dans des scénarios portant d’abord sur l’approche de distribution drop-ship. Ensuite nous avons évalué une approche dynamique de déploiement distribué de B2C dans le contexte logistique actuel puis dans un contexte habilité par π. Cette thèse contribue en premier lieu à combler la faille théorique qui existe entre la recherche et la pratique en termes de modélisation des systèmes de distribution B2C intégrée. La deuxième contribution est le développement d’un modèle conceptuel multi-agent générique pour la simulation de scénarios de distribution B2C. La troisième contribution est la proposition d’une approche de consolidation intégrée qui permet aux e-fournisseurs d’améliorer leurs performances tout en réduisant de manière globale les délais de livraison des commandes des e-consommateurs dans le cadre d’une approche de distribution drop-ship. La quatrième contribution est la proposition d’un modèle dynamique d’équilibrage des inventaires dans le réseau de distribution d’un e-fournisseur. La dernière contribution confirme par expériences de simulation qu’une distribution hyperconnectée habilitée par PI permet de renforcer le potentiel durable des e-fournisseurs.
The growth of online sales of physical products demonstrates the interest of suppliers for the adoption of B2C e-commerce as an alternative distribution channel to the conventional retail channel. The benefits of B2C are promoted not only by the scientific literature but also by practically grounded professional literature. In fact, Web stores complemented conventional Brick-and-Mortar retail shops, allowing e-vendors to access a wide geographical range of e-consumers through the Internet. On the consumer side, accessing products at any time and home delivery enhance their shopping experience, notably through time and fuel savings. This common vision of B2C distribution benefits considers only «the visible face of the iceberg», confined to the ordering process and the last-mile delivery. In this thesis, we are interested in investigating the impacts of e-commerce distribution over a larger scope that encompasses the entire distribution system of e-vendors. In fact, the complexity of their multi-actor operational environment challenges their ability to manage their distribution operations in a sustainable way, while ensuring ever quicker deliveries to their e-consumers. Moreover, B2C distribution systems inherit the inefficiency symptoms observed through the current logistics environment. Besides, the concept of the Physical Internet (PI or π) enabled hyperconnected distribution is a priori a candidate alternative that allows e-vendors to improve their performance, in contrast with current B2C distribution approaches. Through an exploratory study, this thesis investigates the impacts of a PI-enabled hyperconnected distribution on the sustainable potential of e-vendors, in contrast with current B2C distribution options. To this end, case studies based on multi-agent simulations were developed for modeling e-vendor distribution scenarios, inspired by actual data from our industrial partner South Shore Industries. Through the use of key performance indicators (KPIs), we gradually assessed e-vendor performance starting from the drop-ship distribution approach. Then, we assessed a dynamic B2C deployment approach in the current logistics environment then in a PI-enabled context. The first contribution of this thesis is to close the theoretical gap between research and practice in terms of modeling integrated B2C distribution systems. The second contribution is the development of a generic multi-agent conceptual model for B2C distribution scenario simulations. The third contribution is the proposal of an integrated consolidation based distribution approach allowing e-vendors to improve their performances, while globally reducing e-consumer order delivery times, within a drop-ship distribution based approach. The fourth contribution is the proposal of an e-vendor dynamic inventory balancing model. The last contribution confirms through a simulation-based experiment, that a PI-enabled hyperconnected distribution leverages the sustainable potential of e-vendors.

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MARQUES, LEONARDO ANNECHINO. „LOGISTICS E-COMMERCE: A CASE STUDY OF A CASE DISTRIBUTION COMPANY OPERATING IN THE RETAIL MARKET E-COMMERCE“. PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=32822@1.

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O objetivo desta dissertação é estudar o e-commerce como forma de comercialização, explorando as características das empresas que fazem uso desse tipo de comercialização, levando em consideração o foco logístico do fluxo de bens e serviços comercializados via lnternet. O presente trabalho pretende identificar os desafios logísticos do comércio eletrônico, abordando quais os aspectos mais importantes no comércio eletrônico segundo a visão do cliente. Objetiva, ainda, verificar os requisitos básicos para resolver o problema da logística de distribuição e entrega de bens e serviços para o consumidor final por meio de um estudo de caso aplicado ao site da empresa CasaeVideo (www.casaevideo.com.br), que é um ambiente virtual de negócios de comércio eletrônico no mercado varejista. A partir dos estudos dos problemas com relação à Logística Urbana, procurou-se mostrar a relevância da aplicação de novas recomendações de fatores críticos de sucesso, inseridos no modelo em questão, para ambientes de negócios virtuais.
The objective of this dissertation is to study e-commerce as a way of marketing, exploring the characteristics of companies that use this type of marketing, taking into account the focus of logistical flow of goods and services marketed via Internet. This study aims to identify the logistical challenges of electronic commerce, addressing what is the most important in electronic commerce through the perspective of the customer. It also aims to verify the basic requirements for solving the problem of logistic distribution and delivery of goods and services to end consumers through a case study applied to the CasaeVideo s website (www.casaevideo.com.br), which is a virtual environment for ecommerce business in the retail market. From the studies of problems related to the City Logistics, sought to demonstrate the relevance of further recommendations of critical success factors, included in the model in question, for virtual business environments.

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O'Connor, Peter Martin. „Developing an evaluation model for hotel electronic channels of distribution“. Thesis, University of Edinburgh, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366043.

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Rautela, Himanshu. „Integrating collection-and-delivery points in the strategic design of last-mile e-commerce distribution networks“. Thesis, Massachusetts Institute of Technology, 2019. https://hdl.handle.net/1721.1/122256.

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Thesis: M. Eng. in Supply Chain Management, Massachusetts Institute of Technology, Supply Chain Management Program, 2019
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 72-75).
The rapid growth in e-commerce volumes, coupled with customer expectations of faster, flexible and cheaper parcel deliveries is increasing the pressure on retailers to design the most efficient delivery network. Collection-and-delivery points (CDPs) allow for the aggregation of demand and enable reductions in travel time and costs. CDPs also help minimize additional tours arising due to failed deliveries or failed pickups for returns. We formulate an optimization model that integrates CDPs in the design of the overall distribution network, including the location of upstream transshipment facilities. The model accounts for changes in demand density due to the placement of CDPs. It considers demand aggregation at the CDP for both forward and return flows, and the impact of failed deliveries and failed return pickups on the routing cost. The model considers multiple different route options and solves them using extended routing cost approximation formulae thus allowing the implementation of the model on large-scale problems. We then apply the model to solve a real-world case study on the last-mile distribution network of a major Brazilian e-commerce retailer. The results demonstrate that failed deliveries and failed return pickups increase both the last-mile cost and the overall cost of distribution, and CDPs effectively reduce these costs by aggregating the demand and minimizing travel time.
by Himanshu Rautela.
M. Eng. in Supply Chain Management
M.Eng.inSupplyChainManagement Massachusetts Institute of Technology, Supply Chain Management Program

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Öst, Andreas, und Erik Johannisson. „E-handelns påverkan på distributionsföretag : En kvalitativ studie av distributionsföretag i Sverige“. Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10165.

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Fler konsumenter väljer att handla på internet. Vare sig det handlar om bekvämlighet eller priser har denna ökning en påverkan på hur detaljhandel sköts och distribueras. Kundkraven ändras och konsumenten har mer att säga till om. Rapporten syftar till att beskriva hur en ökad e-handel har påverkat och fortsatt kommer att påverka distributionen av detaljhandelsvaror nationellt. Den beskriver även hur ökningen påverkar distributionsföretagen och hur dessa i sin tur valt att agera för att bemöta förändringen som sker på marknaden. Vad som påverkar distributionsbolagen mest kommer också att beröras och rapporten ger en bild av e-handelns påverkan på distributionsföretagen. De slutsatser som kunnat dras av rapporten är att de ökande volymerna av gods från e-handel i dagsläget inte påverkat företagen nämnvärt, men att förändringar förmodligen kommer att behöva ske inom vissa områden i framtiden. Ökningen av e-handelsgods har gett distributionsföretagen en högre volym att hantera. De ökade volymerna för även med sig ytterligare kostnader i den mest kostsamma delen av distributionen, the last mile, genom att det blir fler leveranser till konsumentens hem. På grund av denna ökade kostnad ser distributionsföretagen ett behov av att öka sina vinstmarginaler genom att erbjuda konsumenten olika tilläggstjänster. Ytterligare ser företagen att det har blivit förändringar i de krav konsumenterna ställer. Krav på leveransservice blir allt högre och pressen på distributionsföretagen att ha kvalitet i sin produktion ökar. I dagens läge konstateras att volymerna alltjämt är för låga för att motivera en omfattande affärsutveckling med dyra investeringar för att möta den nivå av ökning som hittills skett. Detta kommer förmodligen vara nödvändigt i framtiden om ökningen fortsätter i samma takt som nu. Att utöka kunskapen och arbeta mer aktivt för att främja leveransservice är därför någonting som i rapporten framkommer som viktigt inför framtidens utmaningar.
More consumers choose to shop online. Whether it is because of convenience or prices this increase has an impact on how retailing is managed and distributed. Customer demands change and the consumer has more power. This report aims to describe how an increase in e-commerce has affected and will continue to influence the distribution of retail goods nationally and how it affects the companies providing transportation of e-commerce goods. The report also discuss how the distribution companies act in response to these changes in the market and which areas that have been affected the most. The conclusions drawn from the report is that the increasing volume of goods from e-commerce have not currently affected the distribution companies significantly, however in the future changes are believed to be necessary in certain areas. The increase of e-commerce goods has contributed to a higher volume of goods for distribution companies to manage. These increased volumes bring additional costs to the most expensive part of the distribution, the last mile, by bringing more deliveries to the consumer’s home. Because of this increase in costs, the distribution companies need to increase their margins by offering consumers additional services. Additionally, the companies see a change in the customer demands. Customer demands on delivery service are increasing and the pressure on the distribution companies to have a high quality in their production increases. Today the volume is still too low to justify a heavy business development with costly investments to counter the increasing volume. These changes will probably be necessary in the future if the increase continues at the same rate. To increase the knowledge and evolve the delivery service is something that this report indicates to be important in the future.

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Hansson, Christoffer, Thomas Grabe und Karolina Thomander. „Swedish High-End Apparel Online“. Thesis, Uppsala University, Department of Business Studies, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126557.

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The study aims to through a qualitative case study describe how six Swedish high-end apparel companies attributed as part of “the Swedish fashion wonder” with online distribution have been affected by six chosen factors. The six factors presented are extracted from previous studies and consist of customer relationships, intermediary relationships, pricing, costs and revenue, competitors and impact on the brand. The results show that customer relationships is an important factor that most companies value and was also the factor they presented as determining when they made the decision to go online. Costs and revenue have an effect on the companies and was something the companies had to consider after going online. Intermediary relationships are important to some extent and demand continual communications, but nothing that worried the companies. Competitors and pricing were not regarded as important, where price setting was primarily seen as a valuable tool to control and maintain intermediary relationships. Impact on the brand was regarded as an important factor when engaging online, and the positive aspects of increased brand knowledge and brand awareness were appreciated.

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Vikström, Axelsson Hanna, und Ida Lindgren. „Modell för analys och effektivisering av e-handel med tillhörande distribution : En fallstudie på EM-Möbler“. Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19632.

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Bakgrund och problem: Användningen av e-handel har växt de senaste åren och detta har medfört större möjligheter för kunder. E-handeln har möjlighet att nå ut till en större målgrupp utan geografiska hinder. Detta medför ett behov av förändring i distributionen av fysiska produkter. Kunder som använder sig av e- handel har höga krav på företag och det är viktigt att e-handeln är så effektiv som möjligt för att kunna konkurrera med andra företag. Syfte: Syftet med studien var att utforma en modell för analys och effektivisering av e-handel med tillhörande distribution. Modellen utvärderades vid EM-möbler. Metod: En litteraturstudie utformades från vetenskapliga artiklar, böcker och internetsidor. Den teori som samlades in ligger till grund för modellen för analys och effektivisering av e-handel med tillhörande distribution som fortsättningsvis även kommer benämnas som effektiviseringsmodellen. Empirisk data samlades in genom intervjuer med butikschefer och annan personal på EM-möbler samt en enkät besvarades av EM:s kunder. Effektiviseringsmodellen: En modell utformades genom en sammanställning av viktiga faktorer från teorin. Vid tillämpning av modellen framkom en del problem och utvecklingsområden som EM står inför. Efter tillämpningen av modellen framkom även vilka styrkor och svagheter modellen har. Slutsats: Det är många faktorer som påverkar arbetet med e-handel och kunder ställer höga krav när det gäller hemleveranser. För att skapa en modell för analys och effektivisering av e-handel med tillhörande distribution har faktorer från teorin sammanställts. För att tydliggöra länkarna mellan de olika faktorerna utformades en ”karta” och en steg-för-steg guide utformades för att förtydliga hur modellen ska tillämpas. När modellen tillämpades på fallföretaget framkom en del problem- och utvecklingsområden. På grund av det är så många faktorer som påverkar e-handel med tillhörande distribution och effektiviseringsmodellen endast tar upp en del faktorer finns i vidare studier möjligheter för utveckling av modellen.
Background and problem: The use of e-commerce has grown during the last years and this has resulted in more opportunities for the customers. With e-commerce it is easier to reach out to a bigger targeted group without geographical obstacles. This causes a need for changes in the distribution of physical products. Because of the high demands customers have on e-commerce it is important that companies work step by step to improve the e-commerce or they will not be able to compete with other companies. Purpose: The purpose with this study was to design a model for analysis and streamlining in e-commerce and appurtenant distribution. The model is evaluated at the company EM-möbler. Method: A literature study was conducted from scientific articles, books and internet. The collected theory is the base for the model. The empirical data was gathered by interviews with store managers and other personnel at EM-möbler and the customers replied to a survey. Model: A model was conducted through a compilation of important factors from the theory. When the model was applied on the case company a few problem areas and areas of development emerged. After applying the model the strengths and weaknesses of the model appeared. Conclusion: there are many factors influencing the process of e-commerce and the customers have high demands on the home delivery. To design a model for analysis and streamlining in e-commerce and appurtenant distribution have all the factors from the theory been compiled. To clarify the links between the different factors a “map” was designed and to clarify how the model should be applied a step-for-step guide was created. When the model was applied on the case company some problem areas and areas of development emerged. Because of the many factors influencing e-commerce and the appurtenant distribution there are good possibilities for development of the model since the model only treat a few factors.

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Larsson, Alexander, Henrik Wrede und Döme Jennie Andersson. „E-handeln ur ett omnichannel : En fallstudie om IKEA:s logistiska processer för fysisk distribution“. Thesis, Malmö universitet, Institutionen för Urbana Studier (US), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-44783.

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Omnichannel är en term som syftar till att förtydliga kundperspektivet genom att integrera processer för ett sömlöst flöde i alla tillgängliga kanaler. Kanalerna kan bland annat vara fysiska butiker, hemsidor eller appar, där integreringen av flerkanalssystem eftersträvar en friktionsfri och en sömlös köpupplevelse.Syftet med denna studie var att undersöka och diskutera hur IKEA:s e-handel har utvecklats ur ett omnichannel perspektiv genom att beskriva vilka de logistiska processerna är för fysisk distribution. Studien genomfördes som en fallstudie med en kvalitativ metod innehållande intervjuer, ett webbinarium samt sekundärdata som empiriskt underlag.Resultatet visar att IKEA:s strategi för omnichannel- och logistiska processer är i en förändring och anpassning till den växande e-handeln. Omställningen genomförs för attbibehålla flexibilitet och tillgänglighet gentemot sina konsumenter. Vidare noteras att IKEA har hanterat ökningen av e-handel genom att på kort sikt agera för de logistiska utmaningarna, vilket emellanåt har fått långsiktiga lösningar att bortprioriteras för att säkra kundorders. Slutligen visar resultatet att IKEA:s leveranssystem är en flexibel och kundcentrerad del av deras logistiska processer.
Omnichannel is a term that aims to clarify the customer perspective by integrating processes so the customer can interact through all available channels seamlessly. Channels which are used can include physical stores, websites or apps, where the integration of multichannel systems strives for a friction-free and a seamless shopping experience. The purpose of this study was to examine and discuss how IKEA:s e-commerce has developed from an omnichannel perspective by describing the logistical processes for physical distribution. This was carried out using a qualitative method containing interviews, a webinar and secondary data to compose the empirical findings and was carried out as a case study. The result displays that IKEA:s approach to omnichannel and logistical processes is in a procedure of change and adaptation to the growing e-commerce. The transformation is done to maintain flexibility and accessibility towards their consumers. The study notice that IKEA have had to deal with the increase of e-commerce by using rapid actions to be able to manage the logistical challenges, which sometimes cause long-term solutions to be de-prioritized to secure customer orders. Finally, the results show that IKEA:s delivery system is a flexible and customer centric part of their logistical processes.

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Legendre, Anaïs. „Du premier centre distributeur au Mouvement E. Leclerc : invention d’un modèle original de distribution (1949-2003)“. Thesis, Paris 4, 2017. http://www.theses.fr/2017PA040225.

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En moins de 50 ans, le Mouvement Leclerc, créé en 1949, s'est imposé comme un acteur majeur de la grande distribution. Notre travail, réalisé à partir des archives du groupe, est centré sur l'analyse du modèle qu'il constitue et de sa dynamique d'expansion. D'une part, le discount, l'existence d'un leader charismatique et d'outils fonctionnant sur le mode coopératif sont les traits permanents de l'identité du Mouvement. D'autre part, l'expansion du réseau de magasins et la transformation des points de vente – initialement de petites épiceries devenues des hypermarchés – ont impliqué la mise en place de structures et de mécanismes spécifiques. Le Mouvement s'est initialement construit sur l'indépendance pleine et entière des magasins qui implique une organisation a minima et fortement décentralisée. Toutefois, si cette dernière s'est d'abord révélée efficace, au fur et à mesure que le Mouvement a grossi et s'est diversifié, elle a révélé ses limites, le maintien de la performance locale impliquant la mutualisation ou la nationalisation des achats d'abord, puis de certains éléments de gestion. Enfin, l'expansion du groupe et la préservation de son parc de magasins ont impliqué la création de mécanismes reposant sur la constitution de liens entre les adhérents
In less than 50 years, the Leclerc Movement, founded in 1949, has established a position as one of the nation's leading large retailers. Our study, undertaken from the company archives, is focused on an analysis of its model and the dynamic of the group's development.On one hand, the notion of discount, the presence of a charismatic leader and the cooperative structure of the organization make up the permanent foundations of the Movement's identity.On another hand, the expansion of the network of stores and the transformation of the retailers – from small groceries to supermarkets – necessitated the creation of specific structures and mechanisms.The Movement was initially built on the autonomy and independence of each shop. Management was by definition a minima and largely decentralized.However, if the structure of this organization proved to be self-sufficient at first, when the Movement grew and diversified, it revealed its limits. To maintain performance at a local level, it became essential to consolidate and centralize first the purchasing of produce, and subsequently certain elements of management.This latter phase in the company's growth and the protection of its network of shops has led to the constitution of enduring links between its members

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Li, Rui. „Le management de la distribution multicanal : comprendre et analyser le phénomène d'intégration : le cas de la société Nestlé“. Thesis, Aix-Marseille, 2018. http://www.theses.fr/2018AIXM0159.

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Dans le contexte contemporain d’évolution rapide de la distribution et du e-commerce, la recherche s’inscrit dans le cadre d’une problématique générale articulée autour du thème de la distribution multicanal, et s’intéresse notamment au phénomène d’intégration en soulignant l’importance majeure d’une vision globale du management des différents canaux mobilisés par une entreprise. Circonscrite à une perspective BtoB, et positionnée du point de vue de l’entreprise, nous avons tenté de répondre cette question centrale : comment les entreprises industrielles de type multicanal doivent-elles intégrer leurs canaux de distribution ? Les réponses sont apportées par une étude de cas approfondie au sein de la société Nestlé France. D’une part, celle-ci a permis d’identifier et d’expliquer les facteurs exogènes et endogènes explicatifs du niveau d’intégration multicanal obtenu. D’autre part, la coordination relationnelle entre les services du département de la logistique, du commerce / marketing et du système d’information a émergé comme une dimension d’intégration multicanal souhaitable pour l’entreprise étudiée. La recherche souligne par ailleurs l’influence positive de l’intégration multicanal sur la performance perçue de l’entreprise, et identifie les défis à relever en termes d’estimation de l’impact de l’intégration. Il en ressort qu’il est probable que l’entreprise étudiée n’ambitionne pas d’atteindre le niveau d’intégration extrême des différents canaux de distribution. Il s’avère plus pertinent d’atteindre un niveau satisfaisant d’intégration et un point d’équilibre entre le trop et le trop peu d’intégration multicanal en renforçant les avantages actuels
In the contemporary context of rapidly evolving distribution and e-commerce, this research investigates a general problem articulated around the topic of multichannel distribution. We are particularly interested in the phenomenon of multichannel integration and lay emphasis on the major significance of an overall vision when a company tries to manage its different distribution channels. While adopting a BtoB approach and a business management perspective, this academic work tries to address a central question: how can industrial companies integrate their multiple distribution channels? The answers are provided by a qualitative approach based on an in-depth case study in Nestlé France. The findings of this research suggest a series of endogenous and exogenous factors that influence the level of multichannel integration obtained by a company. Some of those factors, which are associated with the relational coordination across the logistics, marketing and information system departments, could be regarded as a strongly expected dimension for the company under study to establish the multichannel integration procedures. Furthermore, the adoption of multichannel integration appears to create a positive influence on the perceived performance of the company. Some challenges met in terms of estimating the impacts of integration are also identified. Finally, the results indicate that the studied company is probably not attempting to reach the extreme level of multichannel integration. It would be more interesting to reach a satisfactory level and find the point of balance between too much and not enough integration by reinforcing the current advantages of multichannel integration

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Zhang, Ling Yan. „Reputation distribution and consumer-to-consumer online auction market structure: a study in Taobao.com“. Thesis, University of Macau, 2008. http://umaclib3.umac.mo/record=b1873639.

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Holtne, Jim, und Anton Auvoja. „A case study of Mionix’s distribution system on how to improve inventory management with focus on customer service and total cost“. Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45889.

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Background - A company’s distribution system is a critical component and businesses need to consider the aspects of customer service and total cost when designing the distribution system. A distribution system can be defined as the process of making products or services available for customers. The rise of e-commerce has increased the challenge of having a cost efficient distribution system together with a high standard of customer service. The distribution system is put under heavy pressure to deliver goods as quickly as possible and at the lowest possible cost due to globalization and outsourcing. E-commerce involves a new approach of the distribution system with its small order sizes, daily order volumes and small parcel shipments that are often shipped the same day. Inventory management is being regarded as an important part of the distribution system. Inventory management is the ability to balance the demand of products with the supply of products in a cost-effectively way. Companies therefore need to use material planning methods to coordinate the flow of material effectively throughout the distribution system. Purpose - The purpose of this paper is to study Mionix’s current distribution system with focus on customer service and total cost. Based on the findings, this thesis will identify which costs that are possible to influence and reduce. Secondly, the aim is to study how material planning methods can help Mionix to improve the inventory management function and propose measures for improvement. Method - This thesis has used a positivistic view with a deductive approach. It is a case study that contains elements of both qualitative and quantitative research strategy. In order to fulfil the purpose of the study the authors have conducted a flow and situational analysis in order to identify services and costs in the distribution system that Mionix can influence. Further, the authors conducted a situation analysis of Mionix’s current inventory management function. The authors then calculated and analysed how material planning methods such as EOQ, Total cost, Sensitivity analysis, Ordering points and optimal safety stock and service levels could improve Mionix’s inventory management function. Next, alternative solutions are presented together with the authors’ evaluations and recommendations for the company. The data that was needed to accomplish this was collected by performing interviews, observations and extracting data from computer system e.g. Excel. Conclusion - The authors have identified two distribution channels within the distribution system: the wholesaler channel and the retailers/e-commerce channel. Mionix has the opportunity to influence two particular costs: capital costs and cost of loss of sales, which are included in inventory- and customer service costs according to the total cost model. Material planning methods can improve Mionix’s inventory management function by deciding safety stock levels, ordering points and EOQ for all products in accordance with the theoretical framework. Further, if Mionix use the authors’ recommendation the company can reduce estimated total annual cost by 23% or 26% depending on what mode of transportation that is used

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Aldeia, Marco Filipe dos Santos Neves. „A distribuição online no contexto da intermediação turística: o caso do Abreu Online“. Master's thesis, Escola Superior de Hotelaria e Turismo do Estoril, 2011. http://hdl.handle.net/10400.26/2460.

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A distribuição turística no século XXI está a ser fortemente influenciada pelas novas tendências da oferta e da procura. Estas novas tendências estão a alterar por completo os modelos e processos de negócio das organizações turísticas. Consequentemente, as organizações turísticas estão a tirar partido das novas tecnologias de informação e comunicação para se reposicionarem e garantirem a sua sustentabilidade numa indústria regida por novos padrões e novas escalas de competição.
The distribution of travel and tourism in the 21st century is being strongly influenced by the new tendencies of supply and demand. These tendencies are changing the tourism organizations’ processes and business models. The new information and communication technologies are being used by tourism organizations, in order to reposition themselves and guarantee their sustainability in an industry ruled by new standards and scales of competition.

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NORDQUIST, MATILDA, und OLIVIA NORLIN. „Creating Value and Identifying Opportunities for Innovation in E-commerce on the B2B Market. : A case study of the distribution and construction industries in Sweden“. Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-263171.

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Purpose - The purpose of this research is to examine the effect of e-commerce in the B2B market. Focus has been on how customer values and the front end of innovation are affected from a distribution company’s and construction industry’s point of view. Method - The results of this research paper are based on qualitative interviews with supplementary quantitative questions, combining an internal and external view of a case company within the distribution industry and a selection of its customers. Four internal interviews were conducted with the case company’s employees of high positions in different areas of expertise, followed up by three interviews with customers. By a thematic coding of the interviews, the data could be analyzed and provide answers to the research questions. Results and conclusions - The study focuses on the following areas within customer value: service, personnel, and time and energy. The research showed that service becomes more important as a good delivery is such an important part of buying online. Moreover, personnel were found to be less valuable in the digital store as the customers are okay with the independency online. The value of low time and energy cost was found to be high no matter the sales channel. Finally, the lack of communication between salespeople and customers was found to disrupt the possibility to use customers’ input in the front end of innovation. Therefore, input from the customers need to be collected through other means than the physical interaction with salespeople in the purchase process, such as through customer panels or by using the big amount of CX data (customer experience data) that can be collected online. Research contribution - The contribution to literature that can be derived from this master thesis includes examining how customer values are affected by e-commerce from a B2B perspective. In addition to this, the use of collecting innovative ideas from customers over the Internet have been examined and analyzed. This thesis has brought clarity to these aspects from a distribution and construction industry point of view and even though the construction industry has been behind on the aspect of digitalization, we can see a trend of this industry becoming more digitized, meaning that the distribution companies need to find other ways to meet new demands from construction companies of all sizes.
Syfte - Syftet med denna studie är att undersöka vilka effekter e-handel har på B2B marknaden. Fokus har legat på hur kundvärden och de första delarna av innovationsprocessen påverkas utifrån ett distributionsföretags och byggbranschens synvinkel. Metod - Resultatet av detta examensarbete bygger på kvalitativa intervjuer med kompletterande kvantitativa frågor, och kombinerar både en intern och extern syn av ett fallföretag inom distributionsindustrin samt ett urval av dess kunder. Fyra interna intervjuer genomfördes med fallföretagets anställda med höga positioner inom olika kompetensområden, följt av tre kundintervjuer. Genom att tematiskt koda intervjuerna kunde data analyseras och ge svar på forskningsfrågorna. Resultat och slutsatser - Studien fokuserar på följande områden inom kundvärden: service, personal samt tid och energi. Forskningen visade att service blev viktigare eftersom en bra leverans är en viktig del av att handla online. Vidare visade det sig att personalen blev mindre värdefull i den digitala handeln, eftersom kunderna accepterar att handel online är mer oberoende. Det visade sig att värdet av en låg kostnad för tid och energi var hög oavsett säljkanal. Slutligen så var bristen på kommunikation mellan säljare och kunder ett hinder för att kunna ta tillvara på kundernas input i innovationsprocessen. Därför behöver kundernas input samlas in på andra sätt än genom den fysiska interaktionen med säljare, exempelvis genom kundpaneler eller den stora mängden CX-data (Customer experience data) som kan fås online. Forskningsbidrag - Forskningsbidraget som kan härledas från detta examensarbete innefattar en undersökning av hur kundvärden påverkas av e-handel utifrån ett B2B-perspektiv. Utöver detta har insamlingen av innovativa idéer från kunder över internet granskats och analyserats. Detta examensarbete har gett klarhet i dessa frågor ur en distributions- och byggbranschs synvinkel och trots att byggbranschen har legat efter i digitaliseringen så ser vi en trend i att denna bransch blir mer digitaliserad, vilket innebär att distributionsbolagen behöver hitta andra sätt att möta de nya krav som ställs från byggföretag av alla storlekar.

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Janfalk, Elsa, und Viktor Tutturen. „Vägen till en omnikanal : En fallstudie på Cervera om påverkan av “Ship-From-Store”-distribution“. Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177563.

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Detaljhandeln har präglats av förändringar under det senaste decenniet, inte minst har e-handeln ökat markant. Omsättningen hos e-handeln i den svenska sällanköpshandeln tredubblades mellan 2012 och 2019. Samtidigt har butikshandeln minskat på många håll, vilket även förstärkts av coronapandemin. Från kunderna finns bland annat ökade förväntningar på integration mellan online- och offlinekanalerna hos detaljhandlarna, det vill säga att utveckla en så kallad omnikanal. Detta har lett till att butikers roll har förändrats och butikerna har i större utsträckning använts i e-handelsdistributionen med strategier som Click-and-Collect och Ship-From-Store(SFS). Cervera är en svensk detaljhandlare inom matlagning, dukning och inredning och är ett företag som börjat använda sina butiker i e-handelsdistributionen. Det senaste steget har varit att möjliggöra artiklar att skickas till kund från butik, så kallad Ship-From-Store, om artiklarna i fråga är slut på centrallagret. Utformningen av vilka artiklar och från vilka butiker detta ska vara möjligt för, samt vilka effekter det får, är dock något Cervera vill utvärdera, och således var studiens syfte: Att ta fram ett beslutsunderlag för vilka artiklar och butiker som kan inkluderas i Cerveras SFS-flöde med avseende på kostnader, intäkter och leveransservice. I studien togs beslutsunderlag fram dels genom intervjuer med region- och butikschefer på Cervera och dels genom att utveckla en beräkningsmodell med avseende på hur Ship-From-Store kan komma att påverka kostnader, intäkter och lagertillgänglighet. I intervjuerna framkommer det att få praktiska anledningar finns för att exkludera butiker men att butikschefens och personalens inställning kan påverka resultatet. Uppstartskostnaderna för att inkludera ytterligare butiker är låga, men vid ett ökat antal e-handelsordrar till följd av Ship-From-Store kan ytterligare personal behöva anställas och således medföra ökade kostnader. En beräkningsmodell togs fram som behandlade kostnader och täckningsbidrag för en orderrad och hur dessa skiljer sig mellan Ship-From-Store-distribution och en e-handelsorder som skickas direkt från centrallagret. Kostnaderna och täckningsbidraget togs fram för alla Cerveras artikelnummer men även snittkostnader och snittäckningsbidrag över samtliga artikelnummer. Modellen behandlade även hur lagertillgängligheten kan förändras vid införandet av Ship-From-Store och i förlängningen även hur försäljningen och därmed intäkterna påverkas av denna ökade lagertillgänglighet. Beräkningsmodellen implementerades med indata från Cervera och från resultatet identifierades att de förbättringar som kan ses i lagertillgänglighet och ökad försäljning är som störst vid implementering av de första butikerna som inkluderas i Ship-From-Store. Att inkludera ytterligare butiker ökar lagertillgängligheten men effekten avtar desto fler butiker som inkluderas. En fördel med att inkludera fler butiker är att de ordrarna som Ship-From-Store resulterar i, kan fördelas ut på fler butiker desto fler som inkluderas och minskar därmed arbetsbelastningen per butik. Det medför mindre risk för butiker att behöva anställa mer personal för hantering av e-handelsordrar. De kostnader som huvudsakligen skiljer sig mellan Ship-From-Store och leverans från centrallagret är kostnader för hantering. I dagsläget tillkommer ingen explicit kostnad för hantering i butik men om Ship-From-Store-ordrar belastas med en kostnad motsvarande personalkostnaden för tiden det tar för hantering blir Ship-From-Store dyrare än alternativet när det skickas från CL. Antalet av en artikel en orderrad innehåller är också avgörande för täckningsbidraget för en orderrad. Vissa artiklar ger negativt täckningsbidrag om de köps enskilt, men genererar vinst om en orderrad innehåller flera av samma artikel. Ship-From-Store möjliggör även en markant förbättrad lagertillgänglighet på e-handeln och Cervera har möjlighet att på så sätt öka försäljningen enligt resultatet från den beräkningsmodell som har tagits fram.
The retail market has been subject to changes during the latest decade, especially e-commerce has seen significant growth. Sales in the Swedish retail market tripled between 2012 and 2019. Meanwhile, brick-and-mortar store sales have diminished in many places, this effect has been reinforced due to the Corona pandemic. There are increased expectations from the customers on integration between the online- and offline channels, to develop a so called omnichannel. This has led to a change in the role of brick-and-mortar stores which have been increasingly used in the fulfillment of e-commerce orders with strategies such as Click-and-Collect and Ship-From-Store. Cervera is a Swedish homeware retailer which has begun to use their brick-and-mortar stores in their e-commerce distribution. The latest step has been to enable articles to be sent to the customer from a store, so called Ship-From-Store, if the articles in question are out of stock in the central warehouse. The decision of which articles and from which stores this should be possible, is something Cervera wants to examine, and thus the purpose of this study was: To provide a decision basis for which articles and stores that can be included in Cervera’s Ship-From-Store-distribution with regards to costs, revenue and delivery service. In this study, a decision basis was provided partly through interviews with regional and store managers at Cervera and partly through developing a calculation model with regards to how Ship-From-Store might affect costs, revenue and delivery service. From the interviews it is revealed that there are few practical reasons to exclude stores from Ship-From-Store however the store manager’s and the staff’s attitude towards Ship-From-Store might affect the result. The initial costs for including a new store are low, but if the amount of e-commerce orders stores have to handle increases, stores might need to hire additional staff and thus costs will increase. A calculation model was developed which processed costs and gross margin for an order line and how these differ between Ship-From-Store and an e-commerce order sent from the central warehouse. The costs and the gross margin were calculated for each article number, but also the mean costs and mean gross margin between all article numbers. The model also processed how stock availability can change with the introduction of Ship-From-Store and by extension how sales and therefore revenue is affected by the increase in stock availability. The calculation model was implemented with input data from Cervera and the results suggested that the improvements in stock availability and sales were the most significant for the first fewstores included in Ship-From-Store. Introducing additional stores improves the stock availability, however, the effect decreases for each additional store being introduced. The advantage of adding additional stores is that the orders that Ship-From-Store results in, can be distributed between more stores and thereby decreasing the workload for each store. This entails less risk of stores needing to hire more staff for handling of e-commerce orders. The costs which mainly differs between Ship-From-Store and delivery from the central warehouse are costs for handling. No explicit cost from handling in store is added but if Ship-From-Store orders are burdened with cost corresponding to the cost of staff for the time it takes for handling, Ship-From-Store becomes the more expensive alternative when compared to shipment from the central warehouse. The number of articles an order line contains is also crucial for the gross margin of an order line. Some articles yield a negative gross margin if sold individually but earns a profit if an order line contains several articles. Ship-From-Store also enables a significantly improved stock availability for Cervera’s e-commerce and Cervera thus have the opportunity to increase sales according to the results of the calculation model that has been developed.

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Černý, Daniel. „Vliv logistiky internetového obchodu na spokojenost zákazníků“. Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193437.

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This thesis analyzes the impact of processes associated with order execution on customer satisfaction. The theoretical part should introduce readers to current and relatively comprehensive e-commerce market. The objective is to formulate and highlight information and concepts, which are important for understanding the subsequent practical applications. The thesis is focused on logistics processes that affect customer satisfaction, e.g. receiving, assembling and shipping. The practical part should analyze the processes using the example of an online store Mall.cz. The main interest of the thesis emphasis on the functioning of the distribution center, identification of bottlenecks and the implementation of measures for the efficient order execution. In the final part the author analyzes three major competitors and their offers of the delivery of goods. The output of that part is a SWOT analysis. The main objective of the thesis is to identify the key factors of logistics processes and evaluate their impact on customer satisfaction. A specific feature and benefit of this work is the interconnection of marketing and logistics perspective.

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Zabloudilová, Pavlína. „Analýza současného stavu a trendů v distribučních cestách na německém trhu“. Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-196529.

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The objective of this master's thesis is to analyse trends in distribution in the German market and evaluate their importance in the retail environment. The first chapter of the thesis deals with the issue of distribution from a theoretical perspective. Analysis of the German economy and retail environment serves as a basis for further elaboration of the thesis. In the German market is growing the importance of the e-commerce and there is a tendency of integration of distribution channels. The current situation and trends in distribution channels as well as the trends of the future are outlined on the basis of secondary data. The analysis is completed by qualitative research, which determines the potential use of current trends.

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Merkel, Pontus. „Efficient city logistics : Can travel patterns of goods and people be intertwined?“ Thesis, Umeå universitet, Designhögskolan vid Umeå universitet, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-107044.

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Optimizing city logistics is a topic of great importance for big cities today. Even though the environmental- and economical consequences of the increasing goods transportation fleet has been present for quite some time, actions from affected stakeholders has not been taken until just recently. In this brief 9 week project the aim has been to, from a design point-of-view, in this complex topic, give a suggestion and raise a discussion onto how goods transportation in cities can be made in the future. The basic idea is to get the consignments as close to the consignees and their travel patterns as possible. Public transportation networks are an existing grid where people are moving around and can potentially be used for combined transport of goods and people. The outcome of this concept is focusing on light parcel delivery towards private consignees, due to the increasing e-commerce trend. By using small transporter vehicles connected to buses, light parcels can be distributed throughout a city and easily accessible for consignees at the bus stops. The transporter vehicle developed through this project aims to conceptualize connectivity and integration between mobility and parcel delivery services, to ease the every day life of urban citizens as well as decrease the environmental- and economical impacts which the distribution vehicle-fleet of today entails. The design of the transporter vehicle is an interpretation of how a autonomous distribution vehicle can look like in a future city environment where the integration of public-utility-vehicles is of greater importance.

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Simoni, Filippo. „Models and Algorithms for Truck Trip Planning with Intermediate Relay Points“. Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.

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La tesi di laurea descrive il progetto realizzato dal candidato durante un tirocinio di sei mesi in Europa presso una delle maggiori aziende di e-commerce nel panorama mondiale. Lo scopo del tirocinio era quello di valutare l'opportunità economica di implementare in Europa una nuova modalità di trasporto che prevedesse scambi tra coppie di trailers. In questo modo si minimizza il numero di drivers che trascorrono la notte fuori casa riducendo così i costi operativi per l'azienda. Infatti, eseguendo scambi i drivers possono ritornare al punto di partenza. Il candidato ha sviluppato un tool Excel di ottimizzazione che determina la posizione ottimale dei punti in cui realizzare gli scambi per ogni linea in Europa tra i vari centri distributivi. In un secondo momento si modifica lo schedule settimanale dei movimenti tenendo conto di questi punti di scambio come nodi aggiuntivi del network. Si cerca di massimizzare il numero totale di scambi da effettuare. Ne deriva un risparmio potenziale per l'azienda superiore al milione di euro su base annuale.

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Kayhan, Erhan, und Leo Rönnbäck. „Dynamics in the Swedish Grocery Retail Industry : The current landscape, challenges and levers in distribution for Swedish grocery retailers“. Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264217.

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There is a significant transformation taking place in today’s retail landscape with the increasing adoption of digital technologies in society. Customers are finding new purchasing habits and retailers are exploring different channels to serve customers in. Observations indicate that the industry is heading towards an omni-channel landscape where retailers aim to provide customers with a unified shopping experience across channels and touchpoints as e-commerce rapidly penetrates the market. Currently, all growth for durable goods is attributable to online sales in Sweden, yet Swedish online grocery retailing has been lagging and still only constitute 2 percent of the total market share. A qualitative study was conducted to map out the challenges and levers for Swedish grocery retailers in distribution . Semi-structured interviews were carried out with 18 store managers from the three largest grocery store chains in Sweden. The study elicits a framework for firm controlled factors which define customer experience: price, promotion, merchandise, supply chain and location.
Det sker en betydande omvandling i dagens detaljhandelslandskap. Konsumenter hittar nya köpvanor och återförsäljare undersöker olika kanaler för att betjäna kunder i. Iakttagelser indikerar att branschen är på väg mot ett omni-kanal landskap där återförsäljare söker att ge kunderna en enhetlig shoppingupplevelse genom alla försäljningskanaler. Idag är all tillväxt för sällanköpsvaror hänförlig till onlineförsäljning i Sverige, men den svenska dagligvaruhandeln på nätet har legat efter och utgör fortfarande bara 2 procent av den totala marknadsandelen. En kvalitativ studie genomfördes för att kartlägga utmaningar och möjligheter i distribution för svenska dagligvaruhandlare. Semistrukturerade intervjuer genomfördes med 18 butikschefer från de tre största livsmedelskedjorna i Sverige. Studien använder ett ramverk som kapslar in faktorer som kan kontrolleras av företaget och som tillsammans formar kundupplevelsen: pris, kampanjer, sortiment, logistikkedja och plats.

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Nordin, Ludwig, Bozbey Karl Björnstedt, Martin Overgaard und Lundgren Philip Persson. „Citylogistik och logistikföretag i en kontext av ökad e-handel : med olika utmaningar och hur logistikföretag hanterar utmaningarna“. Thesis, Malmö universitet, Institutionen för Urbana Studier (US), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-44017.

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We have conducted a study that is intended to investigate and understand how logistics companies in city logistics handle increased e-commerce challenges and describe what actions they take. To be able to do that, two question formulations have been formulated that goes: “What challenges, caused by an increased e-commerce, exist for logistics companies within city logistics?” and “What are logistics companies doing to address the challenges that exist and that are caused by increased e-commerce?”. Further is the theoretical frame of references presented where challenges and innovations for logistics companies in city logistics is a central point. We have used a qualitative approach, where semi-structured interviews have been used to get the essential information to be able to analyze towards our theoretical frame of references. Headliners that are found in the theoretical frame of references reappear in both the empirical material and the analysis to get a common thread throughout the study. In the analysis, we have our question formulations as headliners to really analyze challenges and innovations. Our study has contributed to an increased understanding of how logistics companies handle an increased e-commerce challenge and describe what actions they take. We have noted that the increased e-commerce has led to challenges for logistics companies in city logistics. We concluded that e-commerce has become more complex with shorter lead time, more but smaller packages and higher demands from consumers have been added, which is considered a challenge for logistics companies. The study shows the main challenges that increased e-commerce brought. The study also shows various innovations and actions by logistics companies within city logistics.
Vi har gjort en studie som är ämnad att undersöka och förstå hur logistikföretag inom citylogistik hanterar ökade e-handelsutmaningar samt beskriva åtgärder de vidtar. För att kunna göra det har vi utgått från två frågeställningar som lyder: “Vilka utmaningar, orsakade av ökad e-handel, finns för logistikföretag inom citylogistik?” och “Vad görlogistikföretag inom citylogistik för att hantera de utmaningar som finns och som är orsakade av ökad e-handel?” Vidare presenteras det teoretiska referensram där utmaningar och innovationer för logistikföretag inom citylogistik är en central del. Vi har använt oss utav ett kvalitativt angreppssätt där vi har genomfört semistrukturerade intervjuer för att få den väsentliga informationen för att kunna analysera gentemot vår teoretiska referensram. Rubriker som finns i den teoretiska referensramen återkommer i både det empiriska materialet och analysen för att få en röd tråd genom hela studien. I analysen har vi däremot våra frågeställningar som huvudrubriker för att verkligen analysera utmaningarna och innovationerna. Vår studie har bidragit med en ökad förståelse hur logistikföretag inom citylogistik hanterar ökad e-handelsutmaningar samt vilka åtgärder de vidtar. Vi har konstaterat att den ökade e-handeln har medfört utmaningar för logistikföretag inom citylogistik. E-handelslogiken har blivit mer komplex på senaste tiden där korta ledtider, fler men mindre paket och högre krav från konsumenterna har tillkommit vilket anses som utmaningar för logistikföretagen. Studien visar på de huvudsakliga utmaningarna som ökad e-handel medfört. Studien visar även på olika innovationer och åtgärder som används av logistikföretag inom citylogistik.

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Teixeira, Andrea Rios Santos. „Transição de empresas para uma abordagem omnichannel: um estudo exploratório de uma empresa de varejo no Brasil“. reponame:Repositório Institucional do FGV, 2017. http://hdl.handle.net/10438/18491.

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Consumer goods purchase decision process has changed due to multiple touchpoints to know, to buy and to repurchase products. Consumer uses a wide range of devices (mobile phones, tablets, computers) as well as online and offline channels shaping complex shopping journeys. Studies explain omnichannel as the touchpoints integration to develop marketing influence and interact with consumers. On the other hand, companies face challenges during transition to an omnichannel approach. This study investigates how the multichannel environment impacts the management of corporations in transition to an omnichannel approach. The methodology used was that of an exploratory research and a qualitative approach. The organization studied was Magazine Luiza retailer; this research is a single case study. The sources of evidence used were: in-depth interviews with leadership team executives, public reports and documentation analysis. In addition, it was applied the executive assessment from IBM Commerce to evaluate omnichannel transition stage. The results and study contributions show: i) The major transition effects impact three areas: a consumer-centric organization; an operational excellence efficiency and networks management; ii) New services to generate revenue and profitability such as: m-commerce, social-commerce; a personalized crosschannel experience; online visibility of in-stock products; cross-channels sales. iii) The third contribution is the IBM executive assessment applied to evaluate omnichannel transition stage at Magazine Luiza, which has been positioned as a progressive retailer worldwide.
A dinâmica do processo de decisão de compra para produtos de consumo tem mudado em virtude dos vários pontos de contato disponíveis para que o consumidor conheça, pesquise, compre e recompre produtos. Consumidores podem utilizar diversos dispositivos (celulares, smartphones, tablets, computadores) e canais online e offline, compondo uma complexa jornada de compras. Estudos indicam o conceito de omnichannel representando a abordagem integrada de vários canais para desenvolver estímulos de marketing para interagir com o consumidor. Ao mesmo tempo, empresas enfrentam desafios ao buscarem a gestão omnichannel. Nesse contexto, esta pesquisa investiga como o ambiente multicanal impacta na gestão da empresa em transição na diversificação de pontos de contato em direção à abordagem omnichannel. A metodologia é do tipo exploratória qualitativa e a organização estudada foi o comércio varejista Magazine Luiza, caracterizando assim um estudo de caso único. Foram entrevistados oito executivos da liderança através de um roteiro semiestruturado, bem como analisados documentos e relatórios disponíveis. Também foi aplicado um roteiro executivo da IBM para a avaliação do estágio da transição omnichannel. Como principais resultados e contribuições do estudo destacam-se: i) identificação de três macro-áreas onde residem os maiores impactos durante a transição: a operação centrada no consumidor; a excelência operacional e a transformação da gestão para um contexto de redes e conexões; ii) identificação de serviços que influenciam diretamente o incremento de receita para a empresa em transição. São eles: o m-commerce; o social-commerce; a experiência cross-canal personalizada; visibilidade online de estoque e pedidos de compras cross-canais; e iii) outra contribuição desse trabalho é a aplicação de ferramenta executiva desenvolvida pela IBM para avaliar a gestão omnichannel de um varejista no Brasil que está em transição.

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Romero, Laís Bim. „O serviço de distribuição de mudas e sementes e o fomento à arborização urbana do Estado de São Paulo no início do século XX /“. Bauru, 2019. http://hdl.handle.net/11449/191021.

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Orientador: Enokibara Enokibara
Resumo: A presente pesquisa insere-se no campo da história do paisagismo, enfocando a arborização, e pretende contribuir para o entendimento da inserção das espécies vegetais empregadas na arborização urbana do Estado de São Paulo no início do século XX. Seu objetivo é analisar o papel do Serviço de Distribuição de Mudas e Sementes (SDMS) da Secretaria da Agricultura, Comércio e Obras Públicas (SACOP), tendo como referência de análise os Relatórios Anuais da Secretaria, entre os anos de 1892, quando a SACOP é criada, até 1916, quando a distribuição de mudas e sementes a particulares deixa de ser feita de forma gratuita pelo governo. Nesse contexto, a pesquisa analisa a estrutura física e organizacional criada ou direcionada para atender as demandas de produção e distribuição de espécies através do SDMS. O enfoque recai sobre a distribuição realizada pelo Instituto Agronômico do Estado (IAE), no período de 1909 a 1912, por meio do levantamento e análise das “Cartas de Envio”, documentos da Instituição onde eram registradas todas as espécies, quantidades, requerentes e as cidades de destino das solicitações. Paralelamente, a pesquisa analisa, por meio de registros fotográficos da época, a inserção das espécies solicitadas no meio urbano, ratificando a importância do SDMS para a configuração de um repertório vegetal arbóreo pelo Estado de São Paulo.
Abstract: This research is inserted in the field of landscaping history, focusing on afforestation, and aims to contribute to the understanding of the insertion of plant species used in the urban afforestation of the State of São Paulo in the early twentieth century. Its objective is to analyze the role of the Seedling and Seed Distribution Service (SDMS) of the Secretariat of Agriculture, Trade and Public Works (SACOP), taking as its reference for analysis the Annual Reports of the Secretariat, between 1892, when SACOP It was created until 1916, when the distribution of seedlings and seeds to privates ceased to be free of charge by the government. In this context, the research analyzes the physical and organizational structure created or directed to meet the demands of species production and distribution through SDMS. The focus is on the distribution made by the State Agronomic Institute (IAE), from 1909 to 1912, through the survey and analysis of the “Letters of Shipment”, documents of the Institution where all species, quantities, applicants and the destination cities of the requests. At the same time, the research analyzes, through photographic records of the time, the insertion of the requested species in the urban environment, confirming the importance of SDMS for the configuration of an arboreal plant repertoire by the State of São Paulo.
Mestre

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Orihuela, Meza Jhon Albert, und Perez Victor Hugo Morales. „Propuesta de automatización del proceso de distribución en una empresa ecológica mediante soluciónes tecnológicas web y móvil“. Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/657546.

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El uso de tecnologías de información para planificar actividades y monitorear a través de la posición geográfica ya sean durante la distribución, delivery o geolocalización de pedidos ha tomado bastante importancia en la actualidad. Por consecuente, el presento proyecto propone una automatización del proceso de distribución mediante soluciones tecnológicas web y móvil GIS, a partir del análisis de las actividades que se realizan en dicho proceso. Esta propuesta, tiene como objetivo reducir las tareas manuales que se realizan en dicho proceso, así mismo, habilitar un medio de monitoreo en tiempo real de los repartidores y pedidos de los clientes. Para lograr la propuesta se realiza una conceptualización y análisis de la empresa empleando los marcos de trabajo de Zachman en el nivel 1 y 2 y TOGAF, de esta manera se identifica la situación problemática, los objetivos del proyecto e indicadores de éxito. Esta información fue la base para diagramar los procesos actuales y los mejorados con el uso BPMN. Luego, para diseñar las soluciones tecnológicas se empleó la ingeniera de requerimientos para que finalmente se plasme ese análisis en diagramas de arquitectura en cuatro niveles usando como guía el modelo C4. Finalmente, se hace uso de la guía de PMBOK para la gestión del proyecto que como resultado permitió planificar las actividades, estimar los tiempos de ejecución y los costos que conllevan la implementación de la propuesta de automatización.
The use of information technologies to plan activities and monitor through the geographical position, whether during the distribution, delivery or geolocation of orders has become quite important today. Consequently, the present project proposes an automation of the distribution process through web and mobile GIS technology solutions, based on the analysis of the activities carried out in said process. The objective of this proposal is to reduce the manual tasks that are carried out in this process, as well as to enable a means of real-time monitoring of the distributors and customer orders. To achieve the proposal, a conceptualization and analysis of the company is carried out using the Zachman frameworks at level 1 and 2 and TOGAF, in this way the problematic situation, the project objectives and indicators of success are identified. This information was the basis for diagramming the current processes and those improved with the use of BPMN. Then, to design the technological solutions, requirements engineering was used to finally translate that analysis into four-level architecture diagrams using the C4 model as a guide. Finally, the PMBOK guide is used to manage the project, which as a result allowed to plan the activities, estimate the execution times and the costs involved in the implementation of the automation proposal.
Tesis

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Musilová, Veronika. „Elektronický obchod a jeho marketing“. Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222011.

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I will attend to creation suitable model of e-marketing for e-shop with flowers in my diploma work. The aim will by join the possible instruments of online marketing in order that the company can succesfully work on the Internet. and ensure the betterposition before the competition. I will focus on e-marketing and its individua instruments. I will make some analysis of the company, by virtue of I will propose what kind of e-marketing can company use. Last but not least I will attend to the aims, which company should achieve and own potential which should valorize.

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Sene, Seydina Ousmane. „FOOD IMPORTS UNDER FOREIGN EXCHANGE CONSTRAINTS IN THE CFA’S FRANC ZONE OF SUB-SAHARAN AFRICA (SSA)“. UKnowledge, 2014. http://uknowledge.uky.edu/agecon_etds/26.

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To respond to the high imported food prices in their domestic markets, net food importing countries in the Communauté Financière Africaine (CFA) zone[1] are adjusting their import tariffs and homologate domestic prices of imported commodities such as rice, wheat, maize, and sugar. This research uses a multivariate specification of error correction model (VECM) of estimation to investigate the link between food imports, world price index of rice, wheat, maize and sugar, real effective exchange rates, domestic food production, GDP, and trade openness in the short and long run. The data are on each homogenous commodity from 1969 to 2012. This research finds a long-run relationship between world price index, domestic production, GDP, real effective exchange rates and trade openness. Under fixed exchange rates regime, GDP, domestic food production, world price index of food, and trade openness are the determinants of food imported in the CFA zones. Policy options focusing on long-term investment in domestic food production of rice, wheat, maize and sugar, and trade openness are the fundamental factors to curtail the increasing food import volume/bill under fixed exchange rate regime in the CFA zones. [1] The CFA zone in Sub-Saharan Africa is the WAEMU and CEMAC Countries, which are listed and represented in figure 1.

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Ferreira, Sónia Cristina Conde. „Estratégias de distribuição no comércio de rua : a escolha da localização e o seu impacto em empresas do setor da restauração“. Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/6295.

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Mestrado em Marketing
Este estudo tem como principal objetivo identificar as estratégias de distribuição dos retalhistas do setor da restauração, nomeadamente a nível da localização dos seus espaços, assim como identificar as estratégias de segmentação, público-alvo, diferenciação e posicionamento adotadas pelos mesmos. Pretende-se, de igual modo, verificar se existe algum padrão na tomada de decisão e, por fim, verificar se existe alguma relação entre a localização dos espaços e o sucesso alcançado pelos espaços analisados. Neste sentido, foi elaborada uma pesquisa qualitativa exploratória, tendo sido realizadas entrevistas em profundidade semi-estruturadas a nove retalhistas do setor da restauração, situados no distrito de Lisboa. Através dos dados recolhidos, verifica-se que o target são consumidores de classe média, média-alta e alta, com idade a partir dos 30 anos, com algum poder de compra, que são residentes, trabalhadores ou turistas das zonas onde se encontram os espaços. Verifica-se que são espaços que se distinguem por terem conceitos diferentes, com produtos de grande qualidade, com um bom nível de atendimento e por serem espaços agradáveis, confortáveis e apelativos aos olhos de quem os frequenta. Verifica-se também que são espaços que se encontram precisamente onde o público-alvo está, ou seja, em zonas de grande passagem, perto de pontos de lazer e turismo e com um grande número de empresas na zona, contando com acessibilidades excelentes a nível de transportes públicos. Conclui-se então que, de uma forma geral, derivado aos seus conceitos diferenciadores, produtos de grande qualidade e atendimento personalizado, os espaços entrevistados dirigem-se a consumidores de classes mais elevada e com algum poder de compra. Conclui-se que a estratégia dos retalhistas foi optar por zonas centrais, históricas, de grande fluxo empresarial, zonas de grande passagem, próximas de pontos de lazer e turismo, ou seja, zonas onde estão inseridos os targets destes espaços. Conclui-se também que esta estratégia vai ao encontro da política e dos objetivos dos espaços, fazendo com que estes tenham vantagem competitiva perante outros do mesmo género, mas com outras localizações, representando assim, um fator-chave para o sucesso dos espaços.
This study has as main objective to identify the distribution strategies of the restaurant industry retailers, namely the localization of their spaces, as well as identifying the segmentation, targeting, differentiation and positioning strategies adopted by them. It is intended, equally, to verify if some pattern in the decision making exists and, finally, to verify if the localization of the spaces and the success reached by them are related. Thereby, an exploratory qualitative research was conducted, developed by semi structured in-depth interviews to nine restaurant industry retailers, situated in the district of Lisbon. Through the data collected, it is verified that the target consists of consumers of middle, upper-middle and high class, with age from the 30 years, with purchase power, that are residents, workers or tourists in the zones where the spaces are located. It is also ascertained that the spaces are distinguished by having different concepts, with products of great quality, a good level of attendance and for being pleasant, comfortable and appellative spaces to the eyes of those who go there. It is also verified that the spaces are located exactly where the target is, that is, in zones of great passage, close to points of leisure and tourism and with a great number of companies in the zone, counting on excellent accessibilities. It is concluded that, in general, because of its unique concepts, products of great quality and personalized attendance, the interviewed spaces are directed to upper classes consumers with some purchasing power. It is also concluded that the strategy of the retailers was to choose central and historical zones, zones of great enterprise flow, of great passage, nearby points of leisure and tourism, that is, zones where their targets are located. It is also concluded that this strategy meets the policy and objectives of the spaces, causing them to have a competitive advantage against others spaces of the same kind, but with other locations, thus representing a key factor for their success.

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De, Dominicis Maria. „Ottimizzazione del processo di ribilanciamento congiunto degli asset nel settore dell'e-commerce“. Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.

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La tesi affronta la tematica del ribilanciamento congiunto degli asset in un’azienda del settore dell’e-commerce. Dopo uno studio approfondito delle caratteristiche del commercio elettronico, si passa ad una analisi dei principali processi svolti all’interno dei centri distributivi al servizio dell’e-commerce, illustrandone le tecniche più diffuse e le sfide che le aziende devono affrontare per rimanere competitive. Questa analisi mette in luce come il contenimento dei costi, insieme al mantenimento di alti livelli di servizio al cliente, rappresenti un elemento chiave per il successo in questo settore. La scelta della modalità con cui si determina la programmazione settimanale dei camion che trasportano asset pieni e vuoti tra i centri distributivi dell’azienda rappresenta una grande opportunità in tal senso. Nella seconda parte della tesi viene infatti proposto un approccio che permette di ridurre notevolmente i costi di trasporto per la movimentazione degli asset rispetto alla pianificazione tradizionale. Questo prevede un algoritmo euristico per la pianificazione dei viaggi diretti e un modello di ottimizzazione per i viaggi inversi a capacità condivisa tra gli asset. Il primo introduce elementi innovativi che permettono di ridurre i costi sia direttamente dei camion che trasportano asset pieni e sia indirettamente quelli dei camion che trasportano asset vuoti. Il secondo invece si focalizza sui viaggi inversi ed è caratterizzato da una capacità condivisa tra i diversi tipi di contenitori, al contrario della gestione tradizionale che invece considera il ribilanciamento di ogni asset singolarmente. L'approccio multi-asset permette di ridurre i costi di trasporto e aumentare l’utilizzazione dei camion. È stato determinato che la combinazione dell’algoritmo euristico per i camion diretti e del modello di ottimizzazione per i camion inversi può portare a risparmi di circa € 600 000 su base annua per un’azienda di grandi dimensioni.

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Hu, Li-Ling, und 胡莉玲. „The Model Construction of E-Commerce Commodity Distribution System“. Thesis, 2001. http://ndltd.ncl.edu.tw/handle/20366356658606089780.

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Chang, Yi-Cheng, und 張易晟. „B2C E-commerce Distribution Models in a Metropolitan Area“. Thesis, 2014. http://ndltd.ncl.edu.tw/handle/02017861025979458221.

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碩士
國立臺灣大學
工業工程學研究所
102
With the significant growth of B2C e-commerce in the recent years, “The Last Mile” is essential for e-commerce to serve customers. To enhance competitive advantages and separate target segments, Firms have paid attention to the characteristics of high customer density in a metropolitan area and hard delivery time windows have been given great attention. B2C e-commerce firms have begun to build distribution systems, and reduce the loading rate with frequently delivery schedules to be creative competitive strategies. The purpose of this research is to provide the optimal suggestions for B2C e-commerce firms to manage their distribution systems. The previous literature related to B2C e-commerce and logistics, and distribution model design asserts that cost efficiency is considered measurement of the performance associated with facility locations and vehicle routing problems. Additionally, performance also includes factors such as vehicle capacity, maximum route length and customer service time. More specifically, the strategies of B2C e-commerce distribution emphasize the integration the above factors into time-oriented indicators to measure their service quality. By building a two-stage location-routing problem for B2C e-commerce to provide the scenarios for the required number of facilities and fleet size as well as the facility locations. The first stage is applying the branch and bound method to minimizing the number of facilities and corresponding locations. In the second stage, this research utilizes time-oriented savings method with sequential approach to minimize fleet size in each facility. This research draws data from a B2C e-commerce enterprise to investigate the optimal combinations among the required number of facilities and fleet size as well as the facility locations. The findings in this research provide the managers a comprehensive and multiple aspects model for developing logistics systems in a metropolitan area. This paper also conduct sensitive analysis to provide different portfolios that managers can take into considerations to further develop their businesses and enhance service quality.

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NEDOROSTOVÁ, Táňa. „E-commerce v hotelnictví“. Master's thesis, 2014. http://www.nusl.cz/ntk/nusl-175540.

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This thesis provides comprehensive insight into the current status of e-commerce usage among chosen small and medium sized hotels in South Bohemian region. The main objective is to prepare the instruments and proposals for the use of e-commerce tools for online sale in a particular hotel. In the theoretical part the concepts associated with areas of tourism, hospitality, marketing, internet, internet marketing and e-commerce are defined. In the practical part are evaluated results of a survey of usage of e-commerce tools in selected small and medium sized hotels within South Bohemia region. This is followed by characterization and description of the current state of the selected hotel, its comparison with similar subjects. Based on the information gained, last section contains appropriate suggestions.

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Silberman, Stephen. „E-commerce within the South African electronic component distribution industry“. Thesis, 2012. http://hdl.handle.net/10210/5527.

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M.B.A.
This dissertation looks at E-Commerce in the South African electronic component distribution industry. With this in mind, various questions were defined and these were used to help understand the current situation, determine the future that ECommerce should have in the industry and find a mechanism to go from the current to the future situation, the questions are as follows: Has the traditional electronic component distribution channel been made obsolete by E-Commerce? What does the South African electronic component consumer want from the distributor in terms of E-Commerce? Is the communication and information technology infrastructure in South Africa adequate for the needs of E-Commerce within the electronic component industry? What are the E-Commerce models and strategies? What form and scope should E-Commerce take within the electronic component distribution industry? The research will ultimately be used as a model to help determine the E-Commerce strategy of Analog Data Products (ADP). It will enable ADP to determine if it needs to implement E-Commerce and if so at what level. The research was done using literature review to determine current trends and to seek new insights. A survey was used to verify the findings of the literature review and fill in gaps of knowledge that the literature review was unable to answer. The literature review found that there are numerous E-Commerce models, of which most fall short when compared to a generic business strategy model. It was also found that E-Commerce could often be detrimental to business. The literature also found that there are deficiencies in bandwidth in South Africa. The survey results showed that respondents are happy with the speed of E-Commerce type media, it was therefore concluded that the electronic component distribution industry is different from the norm because of its high technology nature. The survey results also showed that respondents would like to make more use of their local distributor. This indicates that the traditional distribution channel has not become obsolete. However there is a desire for more E-Commerce type transactions. These transactions should be implemented as a complement to the traditional channels rather then replacing all types of conventional business. An E-Commerce strategy should include a thorough understanding of how E-Commerce affects the value chain, which in turn will show which aspects of the chain require E-Commerce as complements and which do not.

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Cheaib, Wassim. „La distribution électronique : franchise et Internet“. Thèse, 2005. http://hdl.handle.net/1866/2447.

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Depuis que le commerce électronique est devenu un environnement commercial assez répandu, les réseaux de distribution (nouveaux et préexistants) composés de fournisseurs et de distributeurs essayent de développer une réelle activité commerciale sur la toile. Cet enjeu a bouleversé l'organisation de la revente des produits en se posant en concurrent et en complément des réseaux traditionnels de distribution. Notre travail porte sur l'analyse juridique de l'incidence d'Internet sur les relations entre distributeurs et fournisseurs, plus particulièrement sur le contrat cadre qui lie ces deux parties. Nous avons articulé notre travail autour de la comparaison des systèmes juridiques européen et nord-américain. Nous examinons la coexistence et la compatibilité entre ces réseaux de distribution et la vente virtuelle, pour ensuite, proposer certaines pistes pour le développement des réseaux existant via Internet.
Ever since ecommerce has become a widespread commerciai environment, the distribution networks (new and preexistent), composed of suppliers and distributors, have tried to develop a real commercial activity on the web. This objective upsets the organization of the resale of the products by becoming competitor and complement of the traditional networks of distribution. Our work deals with the legal analysis of the incidence of Internet on the relations between distributors and suppliers, more particularly on the contract which bind these two parties. We articulated our work around the comparison of the European and North-American legal systems. We examine the coexistence and compatibility between of these distribution networks and the virtual merchandising, with the goal of proposing certain avenues for the future development of the existing networks through the Internet.
"Mémoire présenté à la Faculté des études supérieures En vue de l'obtention du grade de LL.M. Dans le programme de maîtrise en droit"

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YU, YU-FANG, und 游伃坊. „Cross-Border E-commerce Public Warehousing And Distribution Model：A Case In Taiwan“. Thesis, 2018. http://ndltd.ncl.edu.tw/handle/97j42v.

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碩士
實踐大學
管理學院國際企業英語碩士學位學程
106
“Cross-border e-commerce (electronic commerce)” has become the key of inspiring the foreign business in recent years. More and more merchants have realized the potential of it. The attendance of numerous enterprises speed up the improvement of the cross-border e-commerce. Logistics play an important role in the business. Along with the rapid changes, there are many rigorous standards established, such as products transportation time, cost, and logistics efficiency, etc. Without an efficient, reasonable, and fluent environment, the advantages of cross-border e-commerce would not be firmly set up. This research aims to understand cross-border e-commerce in Taiwan；to compare cross-border e-commerce logistic in PChome, SF Express and Amazon；to develop an integrated model of public warehousing and distribution for e-commerce and logistics service providers. The proposed integrated model incorporates the spirit of large (e-commerce) and small-scale, volume-based (collective warehouse) pricing to promote the development of cross-border e-commerce diversification in cross-border e-commerce public warehousing and distribution services. The research results show that cross-border logistics has caused a certain difference in the traditional trade in the cross-border e-commerce co-location trend analysis. Cross-border e-commerce companies are becoming more mature in the "global buy" in Taiwan, but still needs improvement in "global sales”. Compare with Amazon, Taiwan’s company still need to combine the power of big data and increase the value of customers to improve the logistics in Taiwan. The proposed cross-border e-commerce co-location interaction model could be able to helping the service goals of the cross-border e-commerce market in Taiwan. The proposed process could be also provided as a reference for the future development of cross-border e-commerce supply chain model in Taiwan.

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Costa, João Mariz da. „e-Business: Cozinhas“. Master's thesis, 2009. http://hdl.handle.net/10071/1924.

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Com o conhecimento e a experiência que possuo do sector da construção civil em geral, e na indústria do mobiliário e equipamento de cozinhas em particular, onde tenho vindo a desenvolver a minha carreira profissional, em vários cargos de gestão de topo, resolvi desenvolver um projecto que se adequasse a aumentar a competitividade e produtividade neste sector. É notório, face ao contexto socioeconómico mais competitivo e às tendências globalizadoras da economia, as empresas que se dedicam ao sector da construção civil, utilizam cada vez mais processos de forma a minimizar custos e a garantir prazos que satisfaçam o cliente. A utilização de ferramentas informáticas é comum aos profissionais do sector, quer da construção civil quer da indústria do mobiliário. (e-Business Survey, DeBW, 2007). O objectivo deste projecto é o de estudar a viabilidade de implementar um projecto com recurso a uma plataforma virtual, que permitirá aos clientes abastecerem-se por um novo canal de distribuição, através de procurar perceber os factores que geram sucesso na implementação do e-Commerce numa empresa de comercialização de cozinhas e equipamentos já existente. É preciso perceber qual a viabilidade da criação de um negócio inovador via virtual, e em que sentido será uma mais-valia para o sector. Pretendo demonstrar que o e-business poderá ser uma ferramenta essencial nesta fase de crescimento da utilização da internet, em que os profissionais procuram novas soluções e novos modelos de negócio.
With the knowledge, and experience, that I have in the civil construction sector generally, and in the kitchen furnish industry particularly. In which I have been coming to develop my professional career, in several posts of top management. I decided to develop a project which can make grew the competitiveness and productivity factor in this sector. It is notable, facing the more competitive socioeconomic context and the economic global tendencies, that the companies use more and more processes for minimizing costs and for guaranteeing terms which satisfied the clients. The use of informatics tools is common for the civil construction professionals, as well as for the furnishing industry. (e-Business Survey, DeBW, 2007). The goal of this theory is to study the viability of implementing a project with the use of a virtual platform. This will allow the clients to supply themselves through a new distribution channel. Realize the factors that produce success in the implementation of e-Commerce in an already existent enterprise of kitchens and equipments. It is necessary to realize what is the viability of the creation of an innovator virtual business, and in which sense will be a surplus for the sector. Pretendo demonstrar que o e-business poderá ser uma ferramenta essencial nesta fase de crescimento da utilização da internet, em que os profissionais procuram novas soluções e novos modelos de negócio. I intend to demonstrate that the e-business can be an essential tool in this era of Internet grew. In which professionals look for new solutions and new business models.

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Lai, Xin-Yao, und 賴信堯. „The Impact on Distribution Channels and Competition Law by E-Commerce－Focusing on EU Law“. Thesis, 2019. http://ndltd.ncl.edu.tw/handle/yza5ts.

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碩士
國立臺灣大學
法律學系
107
In recent years, with the rapid development of the Internet, e-commerce has gradually become an important sales channel in various countries. In response to the rise of e-commerce and in order to mitigate the impact of e-commerce on physical stores, manufacturers have adopted various kinds of vertical restrictions that are different from the past. Therefore, how to properly evaluate these new types of vertical restraints under competition law have become a crucial issue. First, this thesis begins with the characteristics of e-commerce, explaining how e-commerce impacts the existing distribution system and how it affects the application of competition law. With regard to this issue, the EU has issued the “Final report on the e-commerce sector inquiry” in 2017, providing abundant information and detailed insights into the vertical restraints widely adopted in e-commerce practice, including selective distribution systems, restrictions on resale prices, restrictions on price comparison tools, and dual pricing. The EU''s law enforcement experience is worthy of reference to Taiwan. Therefore, this thesis focuses on the EU law, introducing and analyzing the "Final report on the e-commerce sector inquiry", the EU competition law, and the relevant EU judicial cases for future amendment to Taiwan''s competition law. Then, after reviewing Taiwan''s competition law system and relevant decisions made by the Taiwan Fair Trade Commission, this thesis points out that Taiwan''s competition law has not considered the characteristics of the Internet and still stick to the traditional point of view. Accordingly, this thesis puts forward a suggestion that only by taking the characteristics of e-commerce into consideration can the competition law properly evaluate the new types of vertical restraints.

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Cepa, Catarina Amorim. „As expectativas do consumidor na distribuição de produtos por e-commerce B2C“. Master's thesis, 2019. http://hdl.handle.net/1822/64110.

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Dissertação de mestrado em Estudos de Gestão
Com a evolução do e-commerce e da emergente abordagem omnicanal, o serviço de distribuição de produtos por e-commerce B2C constitui hoje um dos grandes desafios logísticos para as empresas. A grande maioria das expectativas do consumidor em relação a este serviço não está a ser satisfeita. O objetivo deste estudo é conhecer em profundidade as expectativas dos clientes em relação ao serviço de distribuição no e-commerce B2C e, contribuir com conhecimento para responder à gap existente entre as expetativas do consumidor e os serviços de distribuição. Nesse sentido foi realizado um questionário ao consumidor Português, dividido em duas partes, com vista a perceber não só a importância atribuída a cada expectativa, como também a sua perceção do serviço. Identificando posteriormente, a relevância de cada expectativa e, aquelas onde o gap do serviço é mais acentuado. Os resultados mostram as expectativas consideradas mínimas, as de maior e menor relevância para o consumidor e as que, quando satisfeitas, podem constituir uma vantagem para as empresas. Apesar dos desafios logísticos subjacentes, as vantagens do e-commerce para as empresas são muitas. Pelo que, a compreensão das expectativas do consumidor na distribuição e a sua da relevância torna-se essencial, principalmente na era do omnicanal. Os retalhistas e empresas que operam a este nível, podem assim delinear estratégias mais realistas, de acordo com os requisitos dos consumidores.
Due to e-commerce evolution and the emerging omnichannel approach, today B2C ecommerce product distribution is one of the biggest logistical challenges for companies. And consumer’s expectations on this service are not being met. The goal of this study is to understand consumer’s expectations regarding B2C e-commerce distribution and to contribute with new insights to the gap between consumer expectations and distribution services. According to this, a questionnaire was conducted on Portuguese consumers. It was divided into two parts, in order to understand, not only the importance attributed to each expectation, but also their perception of the service provided by companies. After that, it was possible to identify the relevance of each expectation and those where the gap is clearer. The results show the mandatory expectations, those with highest and lowest relevance for consumer and, those if satisfied can be an advantage for companies. Despite the logistics challenges, the advantages of e-commerce for business are many. Therefore, understanding customer’s expectations on distribution and their relevance becomes crucial, especially in the omnichannel era. Retailers and companies that operating at this level, can thus devise more realistic strategies according to consumer’s requirements.

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Cavalheiro, Maria João Fael. „Cadeia de abastecimento no retalho eletrónico: o caso amazon“. Master's thesis, 2013. http://hdl.handle.net/10071/6909.

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Classificação: L81, L22
A logística tem vindo a ser colocada como uma das questões-chave para o sucesso do Comércio Eletrónico (e-commerce). A inexistência de barreiras regionais ou temporais faz com que a internet se torne, cada vez mais, um meio privilegiado para comprar e vender produtos/serviços. No entanto, o seu maior problema prende-se com a restrição de locais de entrega, anulando a ideia de um comércio sem fronteiras. Dada a relevância do tema, pretende-se com esta dissertação efetuar um estudo sobre o panorama da distribuição logística e a influência que esta atividade vem exercendo sobre o comércio eletrónico, estudo que se processa através da análise da cadeia de abastecimento da maior retalhista de e-commerce: a Amazon. Este trabalho divide-se em duas partes distintas: Estudo de Caso e Nota Pedagógica. Inicialmente, procedeu-se a uma análise do mercado do comércio eletrónico e da situação atual da Amazon. Após esta análise, foi elaborada uma sinopse acerca dos aspetos mais relevantes no que respeita às cadeias de abastecimento, logística e comércio eletrónico no retalho, de forma a servir como guia formal para as propostas de resolução. Estes elementos foram extraídos de referências bibliográficas já existentes, com base numa pesquisa de natureza exploratória, utilizando uma abordagem qualitativa, sendo esta realizada, maioritariamente, em bases de dados e repositórios de bibliotecas. No final, foram realizadas e analisadas quatro questões com o objetivo de identificar, caracterizar e entender os fatores que contribuem para a obtenção de vantagens competitivas através das cadeias de abastecimento de forma a sustentar o negócio online.
Logistics has been placed as one of the key issues for successful Electronic Commerce (e-Commerce). The absence of regional or temporal barriers makes the Internet, more and more, an increasingly privileged mean to buy and sell products/services. However, the major problem relates to the restriction of delivery sites, nullifying the idea of a borderless trade. Given the relevance of this issue, it is intended with this dissertation to make a study of the panorama of logistics distribution and the influence that this activity is having on electronic commerce, a study that is processed through the analysis of the supply chain from the largest e-commerce retailer: Amazon. This work is divided into two distinct parts: Case Study and Pedagogical Note. Initially, it was elaborated a market analysis of e-commerce and the current status of Amazon. After this analysis, it was elaborated a synopsis of the most relevant aspects regarding supply chains, logistics and e-commerce in retail, in order to serve as a guide for formal motions. These elements were extracted from existing references, based on exploratory research, using a qualitative approach performed mostly in databases and repositories libraries. At the end, were performed and analyzed four questions aimed at identifying, characterizing and understanding the factors that contribute to achieving competitive advantages through supply chains in order to sustain the online business.

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Yu, Yu-Hung, und 游弘宇. „Site-selection of Logistics Distribution Center in the Supply-chain Management – Take E-Commerce Company, T Company As An Example“. Thesis, 2014. http://ndltd.ncl.edu.tw/handle/epryvs.

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碩士
國立臺灣大學
商學研究所
102
With the advance of IT technology, e-commerce becomes a hot issue in the world. Especially in Asia, it is the most potential market in the world. However, the success of e-commerce depends on good logistics system. This paper studies the related factors of cross-regions logistics and the factors of building a warehouse-distribution center. And by controlling those factors, when an e-commerce company face a cross-regions market, it can be able to do cost-benefit analysis to improve its decision quality. We can also use the model in the paper to find the critical point of the annual quantity in each country, and then help e-company to decide at what quantity it should build a warehouse-distribution center to minimize its cost.

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SHIH-FANG, CHIU, und 邱詩芳. „A Study of Factors Affecting on Professional Consumers' Purchase Intention Case study: E-commerce model of Plumbing & Electrical Distribution“. Thesis, 2019. http://ndltd.ncl.edu.tw/handle/h4uaaw.

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碩士
國立高雄科技大學
航運管理系
107
Abstract In Taiwan, the development of the construction industry has driven the rise and fall of the traditional plumbing & electrical distribution industrial. In recent years, due to the alternation of generations and the growing prosperity of the construction industry, many second generations have returned to their homes to inherit their operations. The second generation has a new perspective on traditional industries. As the second generation, even the third generation, we are very familiar with technology products from childhood. Whether it is computers, mobile phones, etc., products that can access the Internet can be operated very smoothly. If we can use the skills of smart devices, Cooperating with the traditional plumbing & electrical distribution industrial that require high professionalism, there will be great changes, but this study has found through experts questionnaires that most of the current traditional plumbing & electrical distribution industrial do not favor online shopping, because there are many problems in online shopping for the traditional plumbing & electrical distribution industrial development. Need to be resolved, this paper takes the research object of the traditional plumbing & electrical distribution industrial behavior, analyzes whether the services provided by the common traditional plumbing & electrical distribution industrial website on the market meet the needs of professional consumers, and raises questions and suggestions. It is also expected that this research can also be applied. In Taiwans other professional industries with high professionalism, it will bring new business opportunities to more traditional industries. In this study, Bhattacherjees three-faceted trust measure model was used to measure the factors of professional consumer purchasing intention of hydropower materials, and to understand the influence of professional consumer background variables on purchasing intentions, as a reference for hydropower materials business development network platform. The results of the study are organized as follows: 1. Due to the need to identify the professionalism of the materials and the high degree of similarity and complexity of the accessories, online platforms that provide multiple search (to map, voice search) can help improve the accuracy of the items. 2. Most of the network platforms must be filled with a certain amount to free shipping. However, the number of hydropower materials is not available to professional consumers during repair and construction. If they can provide matching solutions, for example, shipping discounts are available when ordering several times. Matching the amount will make the consumer choice more flexible. 3. When professional consumers purchase plumbing & electrical material, price and quality are also one of the reference factors. The price and quality in the market are uneven, and the network platform needs to pay more attention to the labeling. Keywords: plumbing & electrical distribution industrial, e-commerce, trust, sales model, e-commerce.

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Barreto, Maria Jesus Gomes. „O impacto do e-commerce no sistema da distribuição do turismo em Cabo Verde“. Master's thesis, 2016. http://hdl.handle.net/10400.14/21281.

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As grandes alterações no setor do Turismo registadas nos últimos anos foram determinadas pela evolução das TIC’s, proporcionando grandes transformações entre organizações, fornecedores e clientes. Essa evolução afetou o mundo dos negócios, criando grandes oportunidades. Para tal, contribuíram três inovações importantes: Computer Reservation System (CRS), Global Distribution System (GDS) e Internet. Shanker (2008) De acordo com dados do site da CPLP (2016), o turismo constitui um dos sectores com maior dinâmica de crescimento económico e social, porque contribui para a entrada de divisas, bem como para a promoção do emprego. No caso concreto de Cabo Verde, o turismo representa um dos principais eixos de desenvolvimento económico do país. O objetivo desta investigação, considerando a maior dinâmica do setor turístico em Cabo Verde, é explorar a forma como o aparecimento de Cabo de Verde nas ofertas dos grandes agregadores como por exemplo o “Booking”, “E-dreams” e o “Travelcity” influenciaram o sistema de distribuição do turismo em Cabo Verde e como é que isto alterou a imagem turística de Cabo Verde. Compreender se este processo trouxe impactos negativos ou positivos ao país. Para atingir estes objetivos, foram feitos 10 entrevistas em 60 % das ilhas de Cabo Verde com gerentes das principais agências de viagens e operadores turísticos. Estudar o impacto do e-commerce no sistema da distribuição do turismo em Cabo Verde é uma opção que deu muito gosto a trabalhar, sendo a aluna natural de Cabo Verde, e por outro lado, dada a importância atual deste sector de atividade no arquipélago. Com o desenvolvimento do e-commerce no sector da distribuição de viagens, observa-se um melhor aproveitamento da tecnologia disponibilizada, a custos cada vez menores, um aumento da concorrência comercial na procura de novos clientes. Segundo Marín A. (2004), com menos de duzentos anos de história, a distribuição de viagens tem passado por constantes transformações, fazendo o setor evoluir de forma incrível. As mudanças não terminam e logo a distribuição encontra-se ainda em processo de amadurecimento, por este motivo, uma atividade insegura. Os resultados indicaram que as maiores dificuldades em termos de distribuição é o facto de haver muita concorrência por parte dos grandes operadores internacionais, os resultados ainda apontam que a pouca utilização de computadores, e-mails, e outros serviços online por parte dos clientes é um problema da distribuição, porque não ficam por dentro das novidades e promoções das agências.
The major changes in the tourism sector recorded in recent years were determined by the evolution of ICT, providing great transformations between organizations, suppliers and customers. This evolution has affected the business world, creating great opportunities. To this end, contributed three important innovations: Computer Reservation System (CRS), Global Distribution System (GDS) and the Internet. Shanker (2008) According to CPLP site data (2016), tourism is one of the sectors most dynamic economic and social growth, because it contributes to the inflow of foreign exchange, as well as the promotion of employment. In the case of Cape Verde, tourism is one of the mainstays of economic development of the country. The purpose of this research, considering the most dynamic of the tourism sector in Cape Verde, is to explore how the appearance of Cape Verde in offers from major aggregators such as “Booking”, "E-Dreams" and "Travelcity" influenced the system distribution of tourism in Cape Verde and how does this change the tourist image of Cape Verde. Understand whether this process has brought negative impacts or positive to the country. To achieve these goals, they made 10 interviews in 60% of the Cape Verde islands with managers of major travel agencies and tour operators. Study the impact of e-commerce in the distribution system of tourism in Cape Verde is an option that gave really like to work with the natural pupil of Cape Verde, and on the other hand, given the current importance of this sector of activity in the archipelago. With the development of e-commerce in the travel distribution sector, there is a better use of available technology, the increasingly lower costs, increased commercial competition for new customers. According to Marín (2004), with less than two hundred years of history, travel distribution has undergone constant change, making the sector evolve amazing way. The changes do not end soon and the distribution still lie in the maturation process, therefore, an unsafe activity. The results indicated that the greatest difficulties in terms of distribution is the fact that there is a lot of competition from major international operators, the results also indicate that the limited use of computers, e-mails, and other online services by customers is a distribution problem, why not get inside the news and promotions agency.

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Coelho, Maria Dulce da Costa Matos e. „Internet banking em Portugal: principais estratégias adoptadas“. Master's thesis, 2002. http://hdl.handle.net/10400.5/18529.

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Instituto Superior de Economia e Gestão
0 presente trabalho tem como objectivo aferir o estádio de desenvolvimento do Internet banking em Portugal e conhecer as principais estratégias adoptadas nesta área. Abordamos, deste modo, o actual panorama do comércio electrónico e as principais alterações decorrentes do mesmo, e mais especificamente o comércio electrónico no sector bancário. Seguidamente, fizemos um estudo empírico sobre o Internet banking em Portugal, através da análise da informação obtida por observação directa dos sites e da aplicação de um inquérito por questionário dirigido aos bancos a operar em Portugal, com exclusão dos bancos de investimento. Através deste estudo pretendeu-se, por um lado, aferir o nível de interactividade e o tipo de sites existentes e, por outro lado, caracterizar as principais práticas e estratégias da banca nesta área.
The main purpose of the present report is to comprehend the development of Internet banking in Portugal and to understand the leading strategies adopted by banks Thus, we refer to the state of e-commerce and the changes caused by it, and more specifically, to e-commerce in the banking industry. Consecutively, we have done an empirical study about Internet banking in Portugal, first based only on the information we can get from the Web sites, and later through a survey on banks working in Portugal, excluding investment banking. This study was done in order to learn about the interactivity and the type of Web sites that banks adopt and, on the other side, to characterize the main practices and strategies of the Portuguese banks in this area.
N/A

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Martins, João Miguel Rodrigues. „Análise ao comportamento do consumidor nas indústrias da música e livros“. Master's thesis, 2014. http://hdl.handle.net/10071/10342.

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Classificação JEL: L82 – Entertainment; Media (Performing Arts, Visual Arts, Broadcasting, Publishing, etc.); O33: Technological Change: Choices and Consequences; Diffusion Processes
Nas últimas décadas, o desenvolvimento da internet desencadeou um grande número de transformações nas mais variadas indústrias a nível mundial, alterando completamente cadeias de distribuição e retalho tradicional, assim como a forma como o consumidor interage com os mais variados produtos. Uma das indústrias que mais sofreu com estas transformações foi a indústria da música, onde as grandes editoras travaram durante anos duras disputas contra empresas que puseram em causa a segurança da sua propriedade intelectual. A transformação disruptiva desta indústria, que afetou imenso as vendas de álbuns, transformou a forma como a música é vista pelo consumidor. A este fenómeno, juntaram-se as dificuldades que ainda hoje, as empresas já instaladas nas indústrias enfrentam para proteger a sua propriedade intelectual, num ambiente onde é muito difícil aplicar uma regulação eficaz. A indústria dos livros é um caso que merece atenção pela forma como a introdução do formato digital não desencadeou o mesmo efeito disruptivo identificado nas outras indústrias. O formato físico continua a dominar um mercado onde o consumidor continua a preferir os métodos tradicionais. A realização de um estudo estatístico a partir dos resultados da aplicação de um inquérito, permitiu verificar que, apesar de existirem algumas semelhanças no processo de digitalização de ambas as indústrias, o consumidor tem um comportamento diferente para cada um dos produtos. É possível verificar que consumidor português é um consumidor assíduo de música e das livrarias tradicionais, no entanto, é importante perceber para onde caminham estas indústrias.
In recent decades, the development of the Internet has triggered a large number of transformations in various industries worldwide, completely changing supply chains and traditional retail, as well as interaction between consumer and products. One of the industries that suffered the most from these changes is the music industry, where the big publishers have fought against companies that compromise the security of their intellectual property. The disruptive transformation of this industry, which affected hugely physical album sales, transformed the way music is perceived by the consumer. This phenomenon is joined by the difficulties that companies still face to protect their intellectual property, in an environment where it is very difficult to implement an effective regulation. The industry of books is a case that deserves attention because the introduction to digital format didn‟t trigger the same disruptive effect identified in other industries. The physical format continues to dominate a market where consumers still prefer traditional methods. A statistical study based on the results of a survey has shown that, although there are some similarities between both industries, the consumer has a different behavior for each product. The Portuguese consumer is a regular music consumer and a traditional bookstores client, however, it is important to realize what comes next for these industries.

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Wang, Ren-Hung, und 王仁宏. „A Study of the Influence of E-Commerce on Management of Multi-level Direct Distributor Organization – A Case Study of Amway“. Thesis, 2011. http://ndltd.ncl.edu.tw/handle/2ks87v.

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碩士
國立虎尾科技大學
資訊管理研究所
99
The development of E-commerce has changed the business model of global enterprise, particularly the disintermediation of Internet affected the traditional marketing circuit directly. The direct sale industry based on the social network is affected even further by Internet. It’s an important issue to turn E-Commerce into direct sale company and direct distributor’s boost. There’re many studies about the impact of E-commerce on direct sale company and distributor, but few studies explore about the organization of direct distributors. The multi-level direct sale systems have developed in practice for years, the individual direct distributors evolve into the organization state. The higher level direct distributors will cooperate mutually, they will united their direct distributor networks into a social group organization. This unofficial direct sale organization already develops their unique activity pattern and management. The direct distributor organization is the direct sale company''s loyal client, as well as the role of market development. They are both the customers and business partners of direct sale company. This study considered the direct distributor organization as an enterprise organization, researched the acceptance and behavior patterns of E-Commerce for leaders and mangers, and made an interview to understand the activity operation and management process. Also tried to find out the impact of E-Commerce on these higher level direct distributors, and recommended some functions and feasibility of E-Commerce to assist distributor organization’s management. Conclusion and suggestion for this study are summarized as follows: 1.The members of direct distributor organization have high acceptance of e-commerce systems. 2.Enjoyment, Social Influence and Ease of Use affect distributor''s behavioral intention to use e-business systems. 3.Due to varied personal background of direct distributor organization members, control variables of UTAUT show no interpretive potency for the model. 4.The direct sale company''s e-commerce system may develop online activity registration and charging function to aid the direct distributor organization and obtains the information feedback. Keyword: EC、Disintermediation、Multi-level Direct Sale、direct distributor organization

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