Zeitschriftenartikel zum Thema „Customer services Econometric models“
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Adeinat, Iman, Naseem Al Rahahleh und M. Ishaq Bhatti. „Customer satisfaction with Ijarah financing“. Qualitative Research in Financial Markets 11, Nr. 2 (07.05.2019): 227–43. http://dx.doi.org/10.1108/qrfm-03-2018-0029.
Kravtsova, Margarita V. „The Public Procurement and the Quality of Services: The Case of Moscow Hospitals“. Economics of Contemporary Russia, Nr. 4 (31.12.2020): 118–31. http://dx.doi.org/10.33293/1609-1442-2020-4(91)-118-131.
Grieger, Marcus, und André Ludwig. „On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems“. Electronic Markets 29, Nr. 3 (04.12.2018): 473–500. http://dx.doi.org/10.1007/s12525-018-0321-6.
Anysiadou, Melpomeni. „Behavioral Analysis of Digital Banking Acceptance and Customer Satisfaction, in Greece“. International Finance and Banking 8, Nr. 2 (19.09.2021): 13. http://dx.doi.org/10.5296/ifb.v8i2.18769.
Aakash, Aakash, und Anu Gupta Aggarwal. „Measuring the Effect of EWOM Readability and Sentiment on Sales“. International Journal of Business Analytics 7, Nr. 4 (Oktober 2020): 24–42. http://dx.doi.org/10.4018/ijban.2020100103.
Dłubakowska-Puzio, Ewa K., Michał Karpuk und Kamil Puzio. „Analysis of Tourism Service Quality in Kołobrzeg Region by Means of Time Series Models“. Comparative Economic Research. Central and Eastern Europe 15, Nr. 4 (08.03.2013): 31–44. http://dx.doi.org/10.2478/v10103-012-0024-8.
VO, Lai Van, Huong Thi Thu LE, Danh Vinh LE, Minh Tuan PHUNG, Yi-Hsien WANG und Fu-Ju YANG. „CUSTOMER SATISFACTION AND CORPORATE INVESTMENT POLICIES“. Journal of Business Economics and Management 18, Nr. 2 (21.04.2017): 202–23. http://dx.doi.org/10.3846/16111699.2017.1280845.
Sharma, Himanshu, und Anu G. Aggarwal. „What factors determine reviewer credibility?“ Kybernetes 49, Nr. 10 (18.11.2019): 2547–67. http://dx.doi.org/10.1108/k-08-2019-0537.
Abdulquadri, Abdulazeez, Emmanuel Mogaji, Tai Anh Kieu und Nguyen Phong Nguyen. „Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot“. Journal of Enterprising Communities: People and Places in the Global Economy 15, Nr. 2 (19.05.2021): 258–81. http://dx.doi.org/10.1108/jec-06-2020-0126.
MacDonald, Leo, Chris K. Anderson und Rohit Verma. „Using revealed- and stated-preference customer choice models for making pricing decisions in services: An illustration from the hospitality industry“. Journal of Revenue and Pricing Management 11, Nr. 2 (27.08.2010): 160–74. http://dx.doi.org/10.1057/rpm.2010.21.
Cheah, Sarah Lai-Yin, Yinping Yang und Ozcan Saritas. „Reinventing product-service systems: the case of Singapore“. foresight 21, Nr. 3 (30.05.2019): 332–61. http://dx.doi.org/10.1108/fs-12-2018-0107.
Bojovic, Viktorija. „Public private partnership as a last resort for traditional public procurement“. Panoeconomicus 53, Nr. 3 (2006): 299–311. http://dx.doi.org/10.2298/pan0603299b.
Shcherbakov, Vladimir, und Galina Silkina. „Supply Chain Management Open Innovation: Virtual Integration in the Network Logistics System“. Journal of Open Innovation: Technology, Market, and Complexity 7, Nr. 1 (03.02.2021): 54. http://dx.doi.org/10.3390/joitmc7010054.
Moon, Sangkil, Wagner A. Kamakura und Johannes Ledolter. „Estimating Promotion Response When Competitive Promotions Are Unobservable“. Journal of Marketing Research 44, Nr. 3 (August 2007): 503–15. http://dx.doi.org/10.1509/jmkr.44.3.503.
Kwilosz, Tadeusz, und Bogdan Filar. „Ekonometryczny model krótkoterminowego prognozowania zużycia gazu“. Nafta-Gaz 77, Nr. 7 (Juli 2021): 454–62. http://dx.doi.org/10.18668/ng.2021.07.04.
Thomas, Jacquelyn S. „Econometric Analysis of Customer Retention in an Aviation Trade Organization“. Transportation Research Record: Journal of the Transportation Research Board 1567, Nr. 1 (Januar 1997): 33–40. http://dx.doi.org/10.3141/1567-05.
Тураев und B. Turaev. „Econometric Models for Tourism Management System Improvement“. Economics 2, Nr. 6 (17.12.2014): 40–46. http://dx.doi.org/10.12737/6733.
Panov, V. A. „STUDY OF APPLICABILITY OF THE BINARY SELECTION MODEL IN ANALYSIS OF OUTFLOW IN THE TELECOMMUNICATION INDUSTRY“. Business Strategies, Nr. 11 (23.11.2019): 20–22. http://dx.doi.org/10.17747/2311-7184-2019-11-20-22.
Sigala, Marianna. „Mass Customisation Models for Travel and Tourism Information e-Services“. International Journal of Information Systems in the Service Sector 2, Nr. 2 (April 2010): 48–69. http://dx.doi.org/10.4018/jisss.2010040104.
Zyung, J. Daniel, Vikas Mittal, Sunder Kekre, Gajanan G. Hegde, Jennifer Shang, Brian S. Marcus und Arvind Venkat. „Service Providers’ Decision to Use Ethics Committees and Consultation in Complex Services“. Journal of Marketing Research 57, Nr. 2 (11.02.2020): 278–97. http://dx.doi.org/10.1177/0022243719898495.
Majava, Jukka, und Ville Isoherranen. „Business model evolution of customer care services“. Journal of Industrial Engineering and Management 12, Nr. 1 (21.01.2019): 1. http://dx.doi.org/10.3926/jiem.2725.
Fornell, Claes, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha und Barbara Everitt Bryant. „The American Customer Satisfaction Index: Nature, Purpose, and Findings“. Journal of Marketing 60, Nr. 4 (Oktober 1996): 7–18. http://dx.doi.org/10.1177/002224299606000403.
Angelopoulos, Michail, und Yannis Pollalis. „Data Analytics to Improve Customer Energy Efficiency“. Archives of Business Research 9, Nr. 6 (11.06.2021): 13–25. http://dx.doi.org/10.14738/abr.96.10290.
Virmani, Megha, und Manoj Kumar Dash. „Modelling Customer Satisfaction for Business Services“. Journal of Sociological Research 4, Nr. 2 (06.06.2013): 51. http://dx.doi.org/10.5296/jsr.v4i2.3824.
Van den Poel, Dirk, und Bart Larivière. „Customer attrition analysis for financial services using proportional hazard models“. European Journal of Operational Research 157, Nr. 1 (August 2004): 196–217. http://dx.doi.org/10.1016/s0377-2217(03)00069-9.
Maune, Alexander. „Trade in Services-Economic Growth Nexus: An Analysis of the Growth Impact of Trade in Services in SADC Countries“. Journal of Economics and Behavioral Studies 11, Nr. 2(J) (13.05.2019): 58–78. http://dx.doi.org/10.22610/jebs.v11i2(j).2819.
Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z und Alshahrani Ahmed Saeed A. „Does customer service matter? A customer perception of bank services in Islamic countries“. International Journal Of Innovation And Economic Development 1, Nr. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Müller, Sven, und Knut Haase. „Local revenue response to service quality: spatial effects in seasonal ticket revenue data“. European Journal of Marketing 49, Nr. 9/10 (14.09.2015): 1391–416. http://dx.doi.org/10.1108/ejm-10-2013-0531.
Enescu, Maria, und Marian Enescu. „Customer Experience Maturity Models – Improving the Business Results“. International Journal of Emerging Research in Management and Technology 6, Nr. 7 (29.06.2018): 228. http://dx.doi.org/10.23956/ijermt.v6i7.216.
Haaker, Timber, Edward Faber und Harry Bouwman. „Balancing customer and network value in business models for mobile services“. International Journal of Mobile Communications 4, Nr. 6 (2006): 645. http://dx.doi.org/10.1504/ijmc.2006.010360.
Sigala, Marianna. „Mass customisation implementation models and customer value in mobile phones services“. Managing Service Quality: An International Journal 16, Nr. 4 (Juli 2006): 395–420. http://dx.doi.org/10.1108/09604520610675720.
Staudt, Yves, und Joël Wagner. „What policyholder and contract features determine the evolution of non-life insurance customer relationships?“ International Journal of Bank Marketing 36, Nr. 6 (03.09.2018): 1098–124. http://dx.doi.org/10.1108/ijbm-11-2016-0175.
Krivoruchko, S. V., und V. A. Lopatin. „Features of business models in the market of payment services“. Strategic decisions and risk management, Nr. 6 (13.02.2018): 66–73. http://dx.doi.org/10.17747/2078-8886-2017-6-66-73.
Reid, Scott, Ali Chalak und Jonathan Hecht. „Determining the optimal investment plan for water utilities: the case of Veolia Water Central“. Water Supply 10, Nr. 3 (01.07.2010): 367–75. http://dx.doi.org/10.2166/ws.2010.098.
Suryan, Viktor. „ECONOMETRIC FORECASTING MODELS FOR AIR TRAFFIC PASSENGER OF INDONESIA“. Journal of the Civil Engineering Forum 3, Nr. 1 (29.08.2017): 303. http://dx.doi.org/10.22146/jcef.26594.
Kilibarda, Milorad J. „INNOVATION IN LOGISTICS SERVICES USING THE KANO MODEL“. International Journal "Advanced Quality" 44, Nr. 4 (11.03.2017): 23. http://dx.doi.org/10.25137/ijaq.n4.v44.y2016.p23-28.
Zimpel-Leal, Karla. „Emergent Business Models for Homecare in England“. Innovation in Aging 4, Supplement_1 (01.12.2020): 434. http://dx.doi.org/10.1093/geroni/igaa057.1402.
Liu, Xiao-Yu, Nai-Wen Chi und Dwayne D. Gremler. „Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects“. Journal of Service Research 22, Nr. 3 (17.03.2019): 285–300. http://dx.doi.org/10.1177/1094670519835309.
Nguyen, Han Ho Ngoc, Thanh Huynh Mai Pham und Thuy Ngoc Pham. „THE EFFECT OF SERVICE QUALITY AND SWITCHING BARRIERS ON CUSTOMER LOYALTY – A STUDY OF HOSPITALITY SERVICES“. Science and Technology Development Journal 14, Nr. 2 (30.06.2011): 65–72. http://dx.doi.org/10.32508/stdj.v14i2.1930.
Sachdeva, Nitin. „Influence of Customer Attrition on Diffusion of Business Education Services“. International Journal of Mathematical, Engineering and Management Sciences 2, Nr. 2 (01.06.2017): 125–34. http://dx.doi.org/10.33889/ijmems.2017.2.2-011.
Saarijärvi, Hannu, Christian Grönroos und Hannu Kuusela. „Reverse use of customer data: implications for service-based business models“. Journal of Services Marketing 28, Nr. 7 (07.10.2014): 529–37. http://dx.doi.org/10.1108/jsm-05-2013-0111.
Kusuma Dewi, Shanty. „Service Quality Assessment Using Servqual and Kano Models“. Jurnal Teknik Industri 20, Nr. 1 (28.02.2019): 94. http://dx.doi.org/10.22219/jtiumm.vol20.no1.94-104.
Zaki, Mohamed. „Digital transformation: harnessing digital technologies for the next generation of services“. Journal of Services Marketing 33, Nr. 4 (12.08.2019): 429–35. http://dx.doi.org/10.1108/jsm-01-2019-0034.
Wale, Letenah Ejigu, und Daniel Makina. „Account ownership and use of financial services among individuals“. African Journal of Economic and Management Studies 8, Nr. 1 (13.03.2017): 19–35. http://dx.doi.org/10.1108/ajems-03-2017-146.
Raudla, Ringa, und Kaide Tammel. „Creating shared service centres for public sector accounting“. Accounting, Auditing & Accountability Journal 28, Nr. 2 (16.02.2015): 158–79. http://dx.doi.org/10.1108/aaaj-06-2013-1371.
Ieva, Marco, und Cristina Ziliani. „The role of customer experience touchpoints in driving loyalty intentions in services“. TQM Journal 30, Nr. 5 (13.08.2018): 444–57. http://dx.doi.org/10.1108/tqm-11-2017-0141.
Bredyuk, Vladimir, und Olena Joshi. „THE ECONOMETRIC MODELING OF HIGHER EDUCATION SYSTEM IN THE MODERN LABOR MARKET“. International Journal of New Economics and Social Sciences 5, Nr. 1 (30.06.2017): 29–43. http://dx.doi.org/10.5604/01.3001.0010.2592.
Al-Momani, Adai Mohammad, Moamin A. Mahmoud und Mohd Sharifuddin Ahmad. „A Review of Factors Influencing Customer Acceptance of Internet of Things Services“. International Journal of Information Systems in the Service Sector 11, Nr. 1 (Januar 2019): 54–67. http://dx.doi.org/10.4018/ijisss.2019010104.
Estrella-Ramón, Antonia. „Explaining customers’ financial service choice with loyalty and cross-buying behaviour“. Journal of Services Marketing 31, Nr. 6 (11.09.2017): 539–55. http://dx.doi.org/10.1108/jsm-05-2015-0189.
Li, Minglong, und Cathy H. C. Hsu. „Customer participation in services and employee innovative behavior“. International Journal of Contemporary Hospitality Management 30, Nr. 4 (09.04.2018): 2112–31. http://dx.doi.org/10.1108/ijchm-08-2016-0465.