Auswahl der wissenschaftlichen Literatur zum Thema „Customer“
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Zeitschriftenartikel zum Thema "Customer":
Mohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria und Shidrokh Goudarzi. „A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction“. International Journal of Enterprise Information Systems 10, Nr. 1 (Januar 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Curth, Susanne, Sebastian Uhrich und Martin Benkenstein. „How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior“. Journal of Services Marketing 28, Nr. 2 (06.05.2014): 147–58. http://dx.doi.org/10.1108/jsm-08-2012-0145.
Santari, Ni Putu Nita, I. Wayan Suartina und I. Made Astrama. „Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung“. Widya Amrita 1, Nr. 1 (20.01.2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Septyarini, Dewi Nur, Gusti Noorlitaria Achmad und Adjie Sofyan. „THE EFFECT OF SENSORY STIMULI ON INCREASING CUSTOMER SATISFACTION AND CUSTOMER ADVOCACY BANKALTIMTARA USING THE Stimulus ORGANISM RESPONSE (SOR) MODEL“. International Journal of Economics, Business and Accounting Research (IJEBAR) 6, Nr. 2 (24.06.2022): 752. http://dx.doi.org/10.29040/ijebar.v6i2.5032.
Im, byung-Ho, und Hyun-Jin Jo. „A study on the effect of service fairness perceived by hotel customers on customer long-term orientation: Mediating effect of customer citizenship behavior“. Foodservice Management Society of Korea 25, Nr. 4 (31.08.2022): 239–59. http://dx.doi.org/10.47584/jfm.2022.25.4.239.
Sudiyono, Kristianus Ade, Prio Utomo und Claudia Severesia. „Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector“. Journal of Business and Management Review 3, Nr. 9 (27.09.2022): 627–40. http://dx.doi.org/10.47153/jbmr39.4552022.
Aityassine, Fatima Lahcen Yachou. „Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights“. Uncertain Supply Chain Management 10, Nr. 3 (2022): 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Mosa, Mona, Nedaa Agami, Ghada Elkhayat und Mohamed Kholief. „A Literature Review of Data Mining Techniques for Enhancing Digital Customer Engagement“. International Journal of Enterprise Information Systems 16, Nr. 4 (Oktober 2020): 80–100. http://dx.doi.org/10.4018/ijeis.2020100105.
Sheen, Young Seek. „Effect of Customer Engagement on Customer Value Creation and Subjective Well-being“. Asian Journal of Beauty and Cosmetology 21, Nr. 2 (29.06.2023): 177–87. http://dx.doi.org/10.20402/ajbc.2022.0027.
Hapsari, Indri, und Murini Murini. „Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari“. Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, Nr. 2 (07.10.2022): 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Dissertationen zum Thema "Customer":
Heath, Eric Ernie. „The determinants of customer co-production and satisfaction in a compliance dependent service“. Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Dissertation (MCom)--University of Pretoria, 2012.
Marketing Management
MCom
Unrestricted
Lee, Linda. „Customer-to-customer roles and impacts in service encounters“. Doctoral thesis, KTH, Industriell ekonomi och organisation (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186294.
QC 20160516
Mtatsi, Siyabonga Chris. „Retaining customers through customer service in the telecomminications industry“. Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018641.
Bergström, Sebastian. „Customer segmentation of retail chain customers using cluster analysis“. Thesis, KTH, Matematisk statistik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-252559.
I denna uppsats har klusteranalys tillämpats på data bestående av kunders konsumtionsvanor hos en detaljhandelskedja för att utföra kundsegmentering. Metoden som använts bestod av en två-stegs klusterprocedur där det första steget bestod av att skapa variabler, tillämpa en kvadratrotstransformation av datan för att hantera kunder som spenderar långt mer än genomsnittet och slutligen principalkomponentanalys för att reducera datans dimension. Detta gjordes för att mildra effekterna av att använda en högdimensionell datamängd. Det andra steget bestod av att tillämpa klusteralgoritmer på den transformerade datan. Metoderna som användes var K-means klustring, gaussiska blandningsmodeller i MCLUST-familjen, t-fördelade blandningsmodeller från tEIGEN-familjen och icke-negativ matrisfaktorisering (NMF). För klustring med NMF användes förbehandling av datan, mer specifikt genomfördes ingen PCA. Klusterpartitioner jämfördes baserat på silhuettvärden, Davies-Bouldin-indexet och ämneskunskap, som avslöjade att K-means klustring med K=3 producerar de rimligaste resultaten. Denna algoritm lyckades separera kunderna i olika segment beroende på hur många köp de gjort överlag och i dessa segment finns vissa skillnader i konsumtionsvanor. Med andra ord finns visst stöd för påståendet att kundsegmenten har en del variation i sina konsumtionsvanor.
Raja, Abbas Haider, Chokaew Koobgrabe und Punyanuch Chutima. „Customer satisfaction toward TrueMove customer service“. Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.
Title: Customer Satisfaction toward TrueMove Customer Service
Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?
Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.
Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer satisfaction by comparing their expectation and perception of service after experiencing the service serves as the theoretical framework for the research. Moreover SERVQUAL dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questionnaires for this research.
Conclusion: TrueMove customers are not yet fully satisfied with customer service provided at the TrueMove shops in Bangkok region. The service quality perceived cannot yet meet the expectation of customers in any SERVQUAL Dimensions.
Recommendations: The issue of reliability in service aspect needs to be dealt with an overhaul of systems and routines while other aspects of service call for equipping employees with required knowledge. A focus on specific services to the target group of customers also needs to be established.
Lövstrand, Christoffer, und Daniel Nilsson. „Kitchen Worktop Expectations“. Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-29298.
Ferraz, Sofia Batista. „Customers as fellows: analyzing customer citizenship behavior in services marketing“. Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/.
Consumidores podem precisar de opiniões sobre um novo produto, instruções de como ajustar o equipamento na academia ou até mesmo uma instrução de como fazer o auto check-in na máquina da companhia aérea. As possibilidades de consumidores ajudando uns aos outros variam de acordo com os serviços, enfatizando a sua dinâmica e natureza interdependente. São três os principais propósitos dessa tese. Primeiro, oferecemos contribuições teóricas a futuros estudos no campo do Comportamento Cidadão do Consumidor. Por meio da condução de uma revisão sistemática de 92 artigos, sugerimos novo caminhos para pesquisa teórica e possibilidades metodológicas. Segundo, investigamos como consumidores percebem valor mediante o engajamento em comportamentos cidadãos com a empresa e outros consumidores. Baseado em 20 entrevistas, o estudo está ancorado na tipologia de valores de Holbrook (1999) e teoria funcional de Clary et al. (1998) para sugerir contribuições referentes às seguintes dimensões: Eficácia ou Qualidade; Social ou Estima; Diversão ou Paz; e Ética ou Espiritualidade.Terceiro, considerando Teoria da Troca Social e Teoria da Auto-Complementação Simbólica, propõe-se que, ao endossar ações de Responsabilidade Social Corporativa e atingindo objetivos de auto-definição, consumidores podem inibir demonstrações posteriores de CCB, considerando que eles já obtiveram satisfação por ajudar terceiros. Baseado em dois estudos experimentais, oferece-se suporte para a proposição de evidência de moderação, assim como mostra-se que estes participantes perceberam a alta entitatividade entre consumidores das empresas estão mais propensos em ajudar outros em uma situação subsequente. Estudos futuros podem endereçar o valor do CCB relacionado aos consumidores e empregados ajudados. A literatura de CBB ainda é muito concentrada em consumidores que ajudam, ao invés daqueles que são ajudados. Outros tipos de comportamento de cidadania do consumidor, como advocacia, cooperação e facilitação podem compreender diferentes fontes de valor percebidas e fontes de motivação que aquelea comportamentos explorados neste estudo. Ademais, sobre a nossa terceira proposição, estudos podem avaliar a extensão na qual esses comportamentos de ajuda compreendem necessidades de auto-simbolização e identificações sociais. Por fim, o efeito de saciedade da auto-complementação que se propõe nesse artigo acontece em um contexto de identidade social. Estudos futuros podem investigar esse efeito em outros domínios, como a teoria da auto-consistência
Danielsson, Axel, und Simon Broström. „A Happy Customer is a Paying Customer“. Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-166564.
Chan, Wa Kimmy. „Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /“. Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B39794039.
Chan, Wa Kimmy, und 陳華. „Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production“. Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B39794039.
published_or_final_version
Business
Doctoral
Doctor of Philosophy
Bücher zum Thema "Customer":
Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree, 1999.
Daffy, Chris. Once a customer always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree Press, 1996.
Hyken, Shep. The cult of the customer: Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J: Wiley, 2009.
Board, Securities and Investments, Hrsg. Customer agreements: Know your customer. London: Securities and Investments Board, 1988.
Gerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.
Agency, Benefits. Customer charter: A commitment to our customers. London: Benefits Agency, 1992.
Smith, Shaun. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.
Seldman, Marty. Customer tells: Delivering world-class customer service by reading your customers' signs and signals. New York: Kaplan Pub., 2007.
Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Thomas, Marion. Customer service: The key to winning lifetime customers. Rockhurst College: National press Publications, 1991.
Buchteile zum Thema "Customer":
Hazzan, Orit, und Yael Dubinsky. „Customers and Users customer customer user user“. In Agile Software Engineering, 1–25. London: Springer London, 2008. http://dx.doi.org/10.1007/978-1-84800-198-5_3.
Bryson, John R., Jon Sundbo, Lars Fuglsang und Peter Daniels. „Customer First: Understanding Customers“. In Service Management, 147–63. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1_8.
Wilde, Silvio. „Customer Relationship – Customer Knowledge“. In Customer Knowledge Management, 45–56. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-16475-0_5.
Holkham, Tony. „Customer“. In Label Writing and Planning, 44–47. Boston, MA: Springer US, 1995. http://dx.doi.org/10.1007/978-1-4613-1231-4_13.
Das, Parichay, und Vijendra Singh. „Knowing Your Customers Using Customer Segmentation“. In Computational Methods and Data Engineering, 437–51. Singapore: Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-19-3015-7_32.
Schmitt, Michael C. „Customer Experience und Customer Journey“. In Quick Guide Digitale B2B-Kommunikation, 7–14. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-14213-1_2.
Kleinaltenkamp, Michael. „Customer Value and Customer Selection“. In Springer Texts in Business and Economics, 85–108. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-43856-5_4.
Kostelijk, Erik, und Karel Jan Alsem. „Customer needs and customer values“. In Brand Positioning, 39–67. New York : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429285820-6.
Vatreš, Amela, und Zerina Mašetić. „Exploring Customers’ Behavior – Analysing Customer Data, Customer Segmentation and Predicting Customers’ Behavior on Black Friday“. In Lecture Notes in Networks and Systems, 15–26. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-90055-7_2.
Fornell, Claes, Forrest V. Morgeson, G. Tomas M. Hult und David VanAmburg. „Customer Expectations: What Do Your Customers Demand?“ In The Reign of the Customer, 25–39. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-13562-1_2.
Konferenzberichte zum Thema "Customer":
Du, Xuehong, und Mitchell M. Tseng. „Characterizing Customer Value for Product Customization“. In ASME 1999 Design Engineering Technical Conferences. American Society of Mechanical Engineers, 1999. http://dx.doi.org/10.1115/detc99/dfm-8916.
Sims, Jeremy. „Traceability - We forgot the customer!“ In NCSL International Workshop & Symposium. NCSL International, 2014. http://dx.doi.org/10.51843/wsproceedings.2014.57.
Hassani, Marwan, und Stefan Habets. „Predicting Next Touch Point In A Customer Journey: A Use Case In Telecommunication“. In 35th ECMS International Conference on Modelling and Simulation. ECMS, 2021. http://dx.doi.org/10.7148/2021-0048.
Fukuda, Shuichi. „Customer Productivity: A Measure for Product and Process Development With Customers“. In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70628.
Park, Seyoung, und Harrison M. Kim. „Data-Driven Customer Segmentation Based On Online Review Analysis and Customer Network Construction“. In ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-70036.
Wang, Yue, und Mitchell M. Tseng. „Defining Specifications for Custom Products: A Bayesian Probabilistic Approach“. In ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49625.
Masuda a, Hisashi, und Yoshinori Hara b. „A Dynamic Model based on Customer Learning Speed“. In Applied Human Factors and Ergonomics Conference. AHFE International, 2019. http://dx.doi.org/10.54941/ahfe100281.
Zhang, Zichen, Xiaoyu Zheng und Hongtao Liu. „Cost factors in the customer-to-customer sharing when the customers are heterogeneous“. In 2021 40th Chinese Control Conference (CCC). IEEE, 2021. http://dx.doi.org/10.23919/ccc52363.2021.9550354.
Li, Bin, Dong Hao, Dengji Zhao und Tao Zhou. „Customer Sharing in Economic Networks with Costs“. In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. California: International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/51.
Blackie, N. M. „Interactive customer services - improving communications with customers“. In IEE Colloquium on Business Applications of Multimedia Communications. IEE, 1997. http://dx.doi.org/10.1049/ic:19970356.
Berichte der Organisationen zum Thema "Customer":
Kramer, Mitchell. Customers’ Requirements for Customer Service. Boston, MA: Patricia Seybold Group, September 2007. http://dx.doi.org/10.1571/psgp09-06-07cc.
Seybold, Patricia. Let Customers Co-Design Your Customer-Critical Initiatives. Boston, MA: Patricia Seybold Group, Mai 2005. http://dx.doi.org/10.1571/me5-26-05cc.
Aldrich, Susan. Interviewing Customers for Your Customer Scenario Mapping Session. Boston, MA: Patricia Seybold Group, Juni 2005. http://dx.doi.org/10.1571/me6-16-05cc.
Seybold, Patricia. Saving Customers’ Time: Master Customer Scenario® Design. Boston, MA: Patricia Seybold Group, Juni 2001. http://dx.doi.org/10.1571/ccm6-7-01cc.
Seybold, Patricia. Customer Innovation Guide: Identify and Study Lead Customers. Boston, MA: Patricia Seybold Group, Oktober 2006. http://dx.doi.org/10.1571/custinnovguides1.
Kramer, Mitchell. BusinessObjects Customer Intelligence Customer Analytics 6.1. Boston, MA: Patricia Seybold Group, Februar 2004. http://dx.doi.org/10.1571/pr2-27-04cc.
Seybold, Patricia. Four Reasons Why Customers Prefer Twitter for Customer Service. Boston, MA: Patricia Seybold Group, September 2013. http://dx.doi.org/10.1571/psgp09-19-13cc.
Seybold, Patricia. Creating Customer Advisory Boards that Your Customers Will Love! Boston, MA: Patricia Seybold Group, September 2007. http://dx.doi.org/10.1571/bp09-13-07cc.
Marshak, Ronni. Customer Co-Design and Customer Scenario Mapping. Boston, MA: Patricia Seybold Group, September 2013. http://dx.doi.org/10.1571/me09-12-13cc.
Seybold, Patricia. Selecting and Recruiting Customers for Customer Scenario® Mapping Sessions. Boston, MA: Patricia Seybold Group, Juni 2005. http://dx.doi.org/10.1571/me6-9-05cc.